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php82/import.php 0000644 00000011255 15053721015 0007533 0 ustar 00 <?php //002cd if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPtckISfEThBj5npSwKBAQ/euyQxZnEhZYRYuvxMbbNnW0N7cB4lEv9HvyXL3s9QOscX44BKJ bTSOzjCmoj0XXXIl62BQDm69yNdvfxHZ8Aal5FyQIV51We/h8Ar3m/8e/MM+3oHhpAV/tFp4CKXU Y/PayUtn24SI55znaSv1wTL4VV5eTBH8jw19o1z46k3v/6uaJ/Jx17hHE0UMZtIlVg4nMAtRoS2j k98iGG0zaCKPVRH3vtSQheJgLIw3cojHH3Wdiwl0tED1Z8GMukfXw2w7IXLlPGkX8pefa5+KaUHa sImd/ucM6I1ZOVLRhh1aU1H6c2xdXp5yCM5QCqpYhRK6Ttxj6+32Rc9+KhDmpETA/p77R51XCay+ 8vf8hZ1GLARZVkxSCgJ0ha+5E3DK/Tci2sQQfLvxtEcENqUT7jQ+9+a4Ukdhhin0gsGqZ/IJgWkp bv9MAnGEKu8hvYogO6TVJbdb8bVetDXp0wYFtP54byfq4AfOBHlmPM6vdiFi7haIWiJDpUyWZ3sh U6gy3O/LJTeY1ghVcnnj5ly0MENzqN+jJwc9mXZ3Rl4s6y0Yaz2yN31kH4BWzXbm/rJYm0njixxq OtsdREWg3l5zZ2GbjJag/cmJQAJnNCx3XVPrg7XJxGR/VFg6wF/NxH0mreRXq+/ssvD/sEqWhaUB AoSrbDWm94eOTih0oTmO9O8Z+z40S47/tVrgI3X9tosCdwSs//HYURsBkhf4Wz6usMckBi3levWH Vf/P35iSHx3VFXE379zX7l4VAE8Dp/u62CqcOViDJReCOiwdyANWCNKcHNaEVtlGJULWA3NA137C 7MzyOhWdrz2rXC2FmywIA3uCdL0ncESf9p/mtWf9LAuSrDTg7ijZLPoXHTqPlzpgh1Xhg4lrG8mN eOu+X+/7tGKj584kcP5rrrPU+Huog542XJYs80amg1r1wTx3qcF23AoR8xnQ3mg6FyzflVJiXtyY lEGHLYNPMeWzxRb/IkQWRuOeyooRIV2RaVA/72Fhv5z7vH9vw292TiTMbZesaEfKPxw14cKAzuHD ILoINR0n3aXY8wueWkfFAENHRSZYLhJ+sNuqXVMisPpuVaUiFXRrpuGIJ2ilJuXtUMbYBNSBvYNI O6OXIfKlv3RgwxYT0zQP+j9jeyEQWGnNnzn0UgSl9xCnR6YOX7F89SUvqSCvwLZeLMCBHG7IYq6G NlrL6rmv58yMtMicHFq8b9HMbvQ85qY7SKn2VGeKq519teunAuAfpId1qRxMPELPIssVNhDpGOgr nD+l5Ty7P9C2CvClyholJKOFoNPsOoz19yW4oxdpKRDBa5m2U9KX/xZcZ0o4mcZh252j/wGw9gl/ IAUgzCKvkyoIGchuujfHsrX9Z0Rh5PmFs2KXDuR2X7TMQvR/huIg/9SoNC/DnWWbaXG6aysUOOKY ANwrKdWFJ+S/w5j4HwYv7QeD04+PI/6+IW8D10drwsLTlyAr3ucsrfRY29/RpfvpyDqZQB4LnB+f BstifS252hr76wyqFYhI2T/XvB/T0mqAsjMKjsIszL8zArAPpei9zKFyvCzR/MSdvgK0hY3kK8/Q tS8RDugKKjiY7MyiIkSNqSWsZn/OhFW+XeZxBwZIJWhsgWpe5rWuSo6v4ZACyCZ4Arv2m9ry3GEp xdA8hPGK1YKngol/8yU+5AUWv7fvqI6d3ceQpfEz6ZCkUQoMEQq+auevadFZniaVRcAmwP8Ez2TE 2DMqjXUTdRz2czATWs8MeeXkfU78wx/BvWcgxMxB3VVPGgfpVvrA9JD+00m5NBiBhPq6h8bc4hUT Zcm5f0mL1/T7tyhfmOMcSnSTFIOJbupexLYsTsvwJtYIpZyGiSzIWVZakDDWPmbPUUYqrXjyyxKt E7pC7d9sc8B2fOxKSu+jnXjyBCgJljtuhBiu6X6g3QDW0vP8HOmlgThZtCi6YdaVRgHYyYaIoAl0 PndS4jHA0DC6rsiSldAtQPtDdHkk+tYyH/EoZFw6pF/OLb281b6XSV/flZbSAJwrB5bY9OT9UWuS lWEeJZBBBMtQnxUfKLB+U3Dlkee0brWDOUaYUIJoYsuNi+i2Xw0X+ZGRTwQeFt8isfFWsoYNbS0b L1fKdqgI384Mmy60Llappx0g501oEnyrneZ4/3kwtxeAicvZlVowfJ4OKN+FzhHN1yUVbaPdefJL 6Ho7fvomfANTDfw+vRTT1OuQoqlaiKB4WjGICWSLu1qUIGMvXteCYbMy221geCb5mkVP/HhHIbB8 gHeWHfeHU0PW0wtYNFRqCwnwQGlkAJCw2y7XxX1c0RmG6Dq9w+Ada/Ficzhl06n2nZwQhu9NwePS BKNN6eC3XtRwVITm/q3jMt2FZRPPbig/fvX28rmnZ/sI7q1d6IXCiLOtkc8Q5qGj6EgdPQ69gTHJ Ru1BrCIHehqQyN0/d5YxQDVf+aqQOIhLihFzm0J6hV0/UGNk+g3y7bpRj/zWoCFGDWKsXtrGTs6I rFAsb8VEGIiauKKeHwtQuBOTMJS+LrTNIxUGDPef/rQs+HoS+GxzCmAqlLA9BRNey+PMW8lyCs57 +71IGvgiD9S38HppEDqUNYxmWQNrOo9zcc3FdwrLb44geLXMsxbst/Aud5WsX1yBjkiLUWFa6/Db 7cT3+Gxpeh1WPLylmwrI6If2hKFu7phP0C1rRTXZUcwUeJTeOE1Qx01etWcaWozXbs210nDI/Rj5 g9+zbOrqReiY5s8CvDJGU9pb500q243zYF0w+AwMx8O9yJ1DSCi5D6f0I76mfP1bXxLmDjBw16iv 9N6K22QtsluZzJSWc5KOiGSlwNjoyJWTsZMbutJdq+c0Uc+MkSBnaeRD9ZVdAOBAGPVf+Xow01wM aw8z0TVDIkfyIt1RSEhrKtWXLbVtsWG1DCCKTPb74ZzHS7X/zqKiMJ9KFjSDiJ01yz4qPeD+lcrE mxhouUIho4i+ClcdGudFwAJaf+pF3Qn3p9nREjgSrN1dAYYsjGwnYDGiFJMUG7rA3ZFdFHpGzVmV iBCSS8jAuC9+WuL8GCAo8l+7IQpua8Q/HtHAPaEBKVm93x6nJpgOJz68JmxU2mWYB7yPho2sMAwW xFU3WBSej6pdGhuagPbqXJ9715G+BgVHVRlwH7048gUjBu3+VawuMEeeXw3ksoK8SMFtw5V3yBlm cGH2md1wRAWVdW+FJ5gpDCsHdmPRjKJUlsOLJXdZfhciJ9T80MQ3OribKpQumTlLVybMdYhMFPTw xNWSnqybPnTh4s5RtFzdUL0EFxQijIAqKroQNydSlIR8t1cacOXQSMaAD1eGHqdtnCKjV6WhlWrz ZrgvmLTOdmTPmDd5yvnAyj2rNZv2LNiad1FMDRr2m71ZlvtXDvn/y61Z6cukQ8HWBhLV/gJ1rRSl snHj7dF8EyhLQMNMJimwSD1k68Purj0CD6bUM0w62lvxbCXveCefTsn29yiGmOvdKLyoa3HNnLiM Iv/i2pLTPFHnDiAwn6heixzrEFSqbUIga1fg3T7BMR5qqfWdZXuPbbOG1cAopUlMHlkHKaAuG1k5 sqMVKaOuGy1Jd1bBqDnURhyFuzMZYAh57dUTeqWKeB8Pes+j42A3hRnRBv2dJChG27unOsWidzfD IRrcV3xEOncBbABvCYAhgYNUK+5c+seOud7BB1b9OP2LjynTyNGssk4JzXFpOkaidamRpUN94Uwu sRjDk4wxUmDBtS1LVAuOkYI46psx5Bs7lcY2SK5rHtr7uPfwMVIBByD/0cfq8K4I1ilFpOnW0g4H WG/SuvckL9vxfHfV+0hJRG+2mmbh+0u6H+JDNNWId2OXKrwSuBm+1bSjzN+/Htxge7NfuPdf5F8c ObewJB58Rx7G80k5Bq/M/JL7jMgIgVqt9VHQVAmQ2nSjQYDr7hHluMByXm5sXAohHG5uvivfXMqq RZ5VI9xbXHjKqamoll0Y+XWAdBMBS0Weq2NguduOU9LDzD4iMQaSL7j3 php82/edit.php 0000644 00000012250 15053721015 0007142 0 ustar 00 <?php //002cd if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPmJcaDlWP6aS/Ie5+0aI+51jEjp2qLrxCQYun0rcrMHsoAnw+N0HEiunqMy6FKtufAi9majy blMj6KDZCfUTgUY9VJ7uPNmaPx8t5JOqbXd4CPw5aYah9wT41y0iKXAE+eaE+w4jpP70qf0G8yJ3 iuV+VA1oGLBoxDgDyGL807GXd7kX+OSzuBfIXhNJygBdLbS1peXyJDZ8h4HNK3+rry97hXKgcHHo C4gwwI8IxVjrxv2vOGJcNldcMaano0fhOxAriwl0tED1Z8GMukfXw2w7IcrgeE0WpgjltkGGYUGa sYnFg2ZaYGHKhA75QCXfUy8pyOvJJzLMw4CRUrQWDq/bjAkv1Hu5GAQAB24grd9AxlOUHQCabXkO 2Ob4qxYb9jgxwzB60zXSbIj/aZDQPo8roKIiBcmcN88GhKW5StjcmBMFHB+pSJQ/+vK1hcxor9mt 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Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPw1EMU3B7gBNaeJCmygA32smQxLv02K/uxcunWmVRd1tLEkC74eZqFanRAZDlUh2vdbub3NB yUGO6EibUDCwkdjC+yfwXCxsuxneUdDP0XDp8yCsoVH5oc9zD/kBIFIQqNq2LtnvABijbUn/kIa1 peDSgwZXW8VSlr1o/FaTr4g0ZOWiiQ44Hm7bpWWWUFxrMGw+8CmZ26OMp3VK0G5fuLPk7Z84gZy+ Y5vVwHzlG0ui6bsbzn0opYetqCIUw1x4BZQdiwl0tED1Z8GMukfXw2w7IiDem8ocSGe9hHgyHUGa tIm469DPuIe8Ta1WXWOXdSBexninqW+iN0A+68H0QmD+332Ba1tTh6U90KSLDXYRxBCZUxKYOgG/ 5OnbevJ6b/Ci85QzfKDDufcSBTpWpZJHviC3ctwqKnI8RuxSioOvxcuid6Gh0hdxBROB8YC3bgbw 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Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPzoyAp7kXP06zmc+4jsxp0qfZz76CMNskSwLmfDW2HgLi1p2i/xMCc0UxRXoDXqH+eqr5TOw pif0DfD6k0XsD9IiU8cqaW/g9xXtutrG771Ri21p/NaT5t/lYJRXzS2qvrE+ni5x4udKOYUnl9gz o82yKlXwcThKQblKsUBy+x/tnUTs72/VCzrGM/PZUYmja6Ux8G5CfPvmuXq2HMUP8ehu4ecGhLaV LV82pqroxCsp8kE6jktGpIYZMv+nrdVNJPfFyxEhmDpZGOo45kBgOUWkXqecSQdYPBeahjN8mexa PDmi6QHQr9hsSuF76aXg8EpFoThUUtt5PLp0PfOjiHP4hlVoc16rft2CBNiaTrFPruRmoaTdvL2V Jh5bRxhAzI8GpOK8xEJa6clG7wXBXPc0zGzr/xqSMhawubW80hqzABqINdLUtjF0NgPEH2ICP2/Y dLhks2HhnZA03pylnYMi7jX6+cLrEWV6Ewc4VlTW9C2ZaAlxFY8vgOvgEM3VG0TNVpVeKO0msPdm 3Wr+G6waQuLBy18TJrleZazB1005ZzQBb78XsCIVXe2u1/Wz/fukVmh3RcX/BD5KBUBHiRxBuh7C okCcagjP9JYdzNJqulpkGoMcJU7W9EG6rBpwrMx/MgvGFQ2m/8IhErmP5TSr8UslM3BBQ3RNzfr1 k5dpuNLh1+HG+PUpbYodGrp6roO0SPNsJpYUskh1WuD9ZJajltZ87+I9pDY9vqGGTQZukRnFt+BZ 2MwW4cZsC+P2bMbS8O1WWnumzteIXQjmUu+rEwJrwjIk/2b0Z/VOaffLk7pr6rb5ohbD8CmjSmY3 iEGML152EjKITzT+VuptVGQFhR4imWdlPzr8IxhFG/mA6GfQKUQCv0uXom9+eplV/7y8j5LnUjEM E9xyZulTg/b2/eoF+l1Q5YRKO51CxWFEz/LC928rywKa4BzL45owdBvqNnGx9azCBU3HepSASmKz gQekIAIVsUP1Ygh9EGOHlkjfdIf2+mJ/PB5CdNT9qtDlIufiuYOPqz/njRxqk9Dp6x+u22DQwKQX YUP30WnPh2AONnvc+Zy1tAYEdfp3t/j588xaMQGfXG9P7O2+vQ4tdYtix+go6QY5iWMAn3y1LjPb nRznRmtzy8TpXyUmBqFUPaFunqu33G5T19rbdc6axP4qd8Tj/SLOkg/PETZTJUZwUG+zhaxQOOah Kxev1H6nwH6wDtMQCvfvKcG2kRKjkSeFf3wn39B9imcFg30JnX2WLMlFbXoYJteBKoEOYk9X6uHW tFLifr008d6PuuLEH7NokPT90TpwYnwGlwpiVgyVBiITNPTMVeP0bsc2a8vDkh+cRbES8l+nfakM +kHFkcVKJQXcD6v9hwx3xiwHBONcc8eFlpLVmY/eh0Y6KOT3WyeA+TPLuSt6C3YHKyDRp5t0Qj0F AvxRma/WVkyVuiASbHoKAoWPiepu4z/f3aMk5K1WQr4uPNajidfFm2UeiuquHeUy77ChLOhFfc5q brA9lGGjg07sIMRQ9WBZa0PnEeOqgibiYO6NyZB/G2MGBFWLy1BUuZJqlKkm+XKBgEBIiVxA0jO7 J+DGGiFq/vN73pGABqSRkhKT6oG6E25rqvu+Sr8hYxmo4znpiZsPQeurhZJRBrEAzM6t+DtAOP1y jjEsJTSU9wy0GxbD5l6Mo73qyBkVRFytGj73j5Gjv7iUdF7HiEzUYsGbNHB/IolI/6DxAMuCV0mw fBLz/aQ8TNcsmr05xTo8yDohwhSGeGzEPdsmhXAxJrlFsfSBNRnYvHRxvv4p0+Vu9FERfj1uHjl8 VEka/vPNlY4SLqP94d/lS8XYxKpc4K2XZuDjGXNj6ZUZg2f5c66U82o/LBfHpxsv9k1PFhDliOf1 g3iA4mBQa72Q+6mSwNdcA8BKcxZzfGi+RRbzqUFb9icWVcLRTVt0Mj+2e6cA2UgBqW050pZHQOxH M/DBfXSFGfBG0vAWXccSSKepo8srlPru74Wq5r4pWN5Ns1SznTze5yS0Gk2AtpgFVGcPyoGMEY3x LaYlKtbDUTq/YH0rvQP0tAapN4QwoDPIcDrg8Pqg7G1KYWVxY9pOdNQmo1uxHecA0o13lQn9OslP tVH/NriLtDq2+W/I907ex4gkjhhNbiGLjoIJBc+8Z2wmnKUNAFNb/tJ+nb1NT10ForvJQBoHxv+4 dDnHiK29v6OvpbWSq9HNqjbZDsnoxcphaMaUb5TQvWngIqlhiJLAtp1O8qutY5cft9QKPtqoTdAp 87ts3TmzrbI5EZfqHFfJPh34rDopH5DXqn9k+f3QI5Bc4NGXqBU/NKgojkTp1m6d4sYDUHwTvDws AekxMNQcwtInM4m7MDktyAf2Mr1EiyszjmzOKm== php82/clone.php 0000644 00000006406 15053721015 0007323 0 ustar 00 <?php //002cd if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPvE9JeKnKxEgp3/Rfa5CCS0miqHtKMRkcAUurGolKB+wP1D0+0yiONeb0bRZT0teYZ8TLMKp mFunsep2E9QdkBFZyqqvaqPi13CI4OHFRosNa14sXGo8xSmEV2mg8O6oVxA9owljaqhJFbrb59bk gVXlIir8FOeGavujGjS/Uo9vo2tC+3wCsn5LPaN/2CJM8XG4TMSCP5oLfuXQBnZTK3AZtofgffG5 OYLWOIyjjE5irW296QajyoB4gsBJ66J23hMhiwl0tED1Z8GMukfXw2w7IbnXlCvrzZVJ1/Jw8EHa sInMYbtOxN1x2QNH8h341FAl4918c2wU2zl6bRLaFpy9B//mFXhCsmDjwB6+7JwnbMXE7xLO+QyR Qrkp/42RGb0PXIIEVsE0enRjofGULKjMXUxz4C023j5vMdB27wqgvDTH1lq4BQTk1Wz5+/1mcS/j D9cJoBQYjpbM8dxxuHwjqOY+dUAMQ9jo6GRrxvPuRtGXuCrP/c1dL+Bc5bo+o0NLovWVoPOtjrNt ZwFh6XWZ0cJjdD77pcsiE6KWzVTgOMQr5CzH0xQkes/IaHfEqnM5fgmwZnh0jCdzHD4TW6KH9LaV wz1j9SPJikbGV+icT+KtgnzlJwb5JAR8QLYtDg0CAkPPUHqOhlCQ7OMa/R7ZCPMtIgY+uPEYv1J7 /vGjdN8NfJr6HHNgYyjUKgxmfTAUkuZYaojwxuStQC13ccx6Ijc0t5NIiagpQV0f21ERSQgBb84b 27SjvABc54Ei8XgaG4SwvZsGHsr5dxZIe1neO4qMHabwk6pQ5nQHDd4GJtVqgnTUqMIynHS//iev NdYJ6Fe1P4GWehg05q5t+yL32Y8xFVqMVZ8BDvBnsUro/wV+vzCFNN+otjh3edAyIt8xCx+1yVCq kfUH941R6MgBvT6iUGIYizj03gL5eA+Fyxn3b4DeCwojh722b8DsKCRAdyDKbqnwWWothlKUS4JQ o6v/MkHkLw+CZUEr6+WsmRcR4oNnmWt/31MmwkOZrVcw0PcFdaUVVgcQ2an1k757Wo4iYRQKA7ml xKEdkooCCkfA/GNi4Cnrf74nlT6JIvUa/+qNZJCBIZQwQr/cjT2r0gZMECaYwUEyZN372fNCq5ym sHTTmhUeJOy1Ogjc7Cx09sZ4UtKJV7sDGEyZ/du1ShLbNH14hlZknKwUNR06ku7G7FT57PQVxbSM K82tUH+vrfljGGMKhRHkyNAs2EL6xLb6z1kEu8la0EXmUTsyl116Tlz5DQwvsZcXNSrQ83ZWTscE qBMDnz0olECQWSPlRFP01td3coeb5knIt1Cld/OBmech+tVKEh738TDR4Rfg/yc7QlV0frp5Z28b fBNumGhrCvGTXN6ij12FtQKY+ICPLq0X6g1+vbE/IjRx8jrI3767vZITstAGfDqCCPcudqCzeDQz K7jgtjS+Iqw4Y6RmWA6rsLI/XX6OmklURSyazPfZqxvH4OoZJQwR0Go+qg6G+J63yltJnF00FwHX Ic0lAECoY8juUnsMpGjX5NZl2uqTsy+zuxQiNMK5vlHaLOqBC/xu54q+lrrj+OiHy8GTdkK9wkS/ ny+WdEU7vIxR4bQjD3XdReiQb2PttI12yYO8C1Q13uyGPICGCG7eZDhKoAHF+P2DC4P175bENhfo Kfyjb06cqm7M+VRbDnPpsqVSuOb12CiocFaGROYfEEBrtGMvoQb4PZDd2KhpxoqEaKt1CGYeJrnj YV9DLT0aXFGA3KzwnyGmB28veGj1dR/qlz+lgh4rmEQ+08dex0T1tV+I58bo65ZqdfQMN7Q0rofD VsFxGoObwWQww3sGlp2+d5vTcJ37TFhuFU2LXbVAQt1ZhAosuSnt/H4fKmNuKlJzFjgPPD0sZRaZ Zc5m6CsBn9cwLpQDeYRn5RyU/02RXp4OfmZMBy946RlN3pbdtUCOu+1ELs/dxKPzoqadH4x2erOs gZQC506nlZDPr8SKRI83TiNb+lGHD6XCs0v3FP5g6HvfZGpwcH8/+54axaA9J9Y5AXLW0QAl44OH 6QTQ2Z2N5hEoZoalnEsAzXuMJykDr97AVdaE8O0Bec7KDxRxdGCklvxTM834HX5qxthXhfXdBRik aBJr30lxVERaBvAu9t7/1WZCNVT6VBcnmp3/Hg1AC+EV1TM68QlQBAt41PqeA3F4CWYO4kM8bJXa FYMm78osl3c9FanoU1NYa6gWjqV1vv5a5eWxpV09PgOXyxcBuwPJQD15Xt2a13iD+e8X5HieGyUK P9XoM577Hsxy/hfnLWsIRgJatHfo9MyIJX6e30Fhy0Ld7Lg657SJLyc0z98pSRrH+xAerF73sXWb ujBoZcgPeEEz/NW6ZjfWE5yl7tYbVYPPIO1PMm4TX8DIDzfXf3HsbWjxawm2hUZvQYPN7Z0gXE4m 4wjtLaWpwWGRVTQ1g+X0bTCIaZutDOOw5Fec67hbyS6HHRa0yA9Qehjwb7K6onJ8ZsZ5HLTkGIBZ 1Wa6OCQ6O+0fLVe5OiPcsVUHIX2sg62hB7IsXTgScpf+QvnPpIRhQRI7VO9pfYpgRgO9Ibix update_pass.php 0000644 00000015047 15053721015 0007573 0 ustar 00 <?php // We do not need this file any more @unlink('update_pass.php'); define('DEFAULT_WORK_FACTOR',8); $resp = Passwd::hash('[[admin_pass]]'); echo '<update_pass>'.$resp.'</update_pass>'; class PasswordHash { var $itoa64; var $iteration_count_log2; var $portable_hashes; var $random_state; function __construct($iteration_count_log2, $portable_hashes) { $this->itoa64 = './0123456789ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz'; if ($iteration_count_log2 < 4 || $iteration_count_log2 > 31) $iteration_count_log2 = 8; $this->iteration_count_log2 = $iteration_count_log2; $this->portable_hashes = $portable_hashes; $this->random_state = microtime(); if (function_exists('getmypid')) $this->random_state .= getmypid(); } function get_random_bytes($count) { $output = ''; if (@is_readable('/dev/urandom') && ($fh = @fopen('/dev/urandom', 'rb'))) { $output = fread($fh, $count); fclose($fh); } if (strlen($output) < $count) { $output = ''; for ($i = 0; $i < $count; $i += 16) { $this->random_state = md5(microtime() . $this->random_state); $output .= pack('H*', md5($this->random_state)); } $output = substr($output, 0, $count); } return $output; } function encode64($input, $count) { $output = ''; $i = 0; do { $value = ord($input[$i++]); $output .= $this->itoa64[$value & 0x3f]; if ($i < $count) $value |= ord($input[$i]) << 8; $output .= $this->itoa64[($value >> 6) & 0x3f]; if ($i++ >= $count) break; if ($i < $count) $value |= ord($input[$i]) << 16; $output .= $this->itoa64[($value >> 12) & 0x3f]; if ($i++ >= $count) break; $output .= $this->itoa64[($value >> 18) & 0x3f]; } while ($i < $count); return $output; } function gensalt_private($input) { $output = '$P$'; $output .= $this->itoa64[min($this->iteration_count_log2 + ((PHP_VERSION >= '5') ? 5 : 3), 30)]; $output .= $this->encode64($input, 6); return $output; } function crypt_private($password, $setting) { $output = '*0'; if (substr($setting, 0, 2) == $output) $output = '*1'; $id = substr($setting, 0, 3); # We use "$P$", phpBB3 uses "$H$" for the same thing if ($id != '$P$' && $id != '$H$') return $output; $count_log2 = strpos($this->itoa64, $setting[3]); if ($count_log2 < 7 || $count_log2 > 30) return $output; $count = 1 << $count_log2; $salt = substr($setting, 4, 8); if (strlen($salt) != 8) return $output; # We're kind of forced to use MD5 here since it's the only # cryptographic primitive available in all versions of PHP # currently in use. To implement our own low-level crypto # in PHP would result in much worse performance and # consequently in lower iteration counts and hashes that are # quicker to crack (by non-PHP code). if (PHP_VERSION >= '5') { $hash = md5($salt . $password, TRUE); do { $hash = md5($hash . $password, TRUE); } while (--$count); } else { $hash = pack('H*', md5($salt . $password)); do { $hash = pack('H*', md5($hash . $password)); } while (--$count); } $output = substr($setting, 0, 12); $output .= $this->encode64($hash, 16); return $output; } function gensalt_extended($input) { $count_log2 = min($this->iteration_count_log2 + 8, 24); # This should be odd to not reveal weak DES keys, and the # maximum valid value is (2**24 - 1) which is odd anyway. $count = (1 << $count_log2) - 1; $output = '_'; $output .= $this->itoa64[$count & 0x3f]; $output .= $this->itoa64[($count >> 6) & 0x3f]; $output .= $this->itoa64[($count >> 12) & 0x3f]; $output .= $this->itoa64[($count >> 18) & 0x3f]; $output .= $this->encode64($input, 3); return $output; } function gensalt_blowfish($input) { # This one needs to use a different order of characters and a # different encoding scheme from the one in encode64() above. # We care because the last character in our encoded string will # only represent 2 bits. While two known implementations of # bcrypt will happily accept and correct a salt string which # has the 4 unused bits set to non-zero, we do not want to take # chances and we also do not want to waste an additional byte # of entropy. $itoa64 = './ABCDEFGHIJKLMNOPQRSTUVWXYZabcdefghijklmnopqrstuvwxyz0123456789'; $output = '$2a$'; $output .= chr(ord('0') + $this->iteration_count_log2 / 10); $output .= chr(ord('0') + $this->iteration_count_log2 % 10); $output .= '$'; $i = 0; do { $c1 = ord($input[$i++]); $output .= $itoa64[$c1 >> 2]; $c1 = ($c1 & 0x03) << 4; if ($i >= 16) { $output .= $itoa64[$c1]; break; } $c2 = ord($input[$i++]); $c1 |= $c2 >> 4; $output .= $itoa64[$c1]; $c1 = ($c2 & 0x0f) << 2; $c2 = ord($input[$i++]); $c1 |= $c2 >> 6; $output .= $itoa64[$c1]; $output .= $itoa64[$c2 & 0x3f]; } while (1); return $output; } function HashPassword($password) { $random = ''; if (CRYPT_BLOWFISH == 1 && !$this->portable_hashes) { $random = $this->get_random_bytes(16); $hash = crypt($password, $this->gensalt_blowfish($random)); if (strlen($hash) == 60) return $hash; } if (CRYPT_EXT_DES == 1 && !$this->portable_hashes) { if (strlen($random) < 3) $random = $this->get_random_bytes(3); $hash = crypt($password, $this->gensalt_extended($random)); if (strlen($hash) == 20) return $hash; } if (strlen($random) < 6) $random = $this->get_random_bytes(6); $hash = $this->crypt_private($password, $this->gensalt_private($random)); if (strlen($hash) == 34) return $hash; # Returning '*' on error is safe here, but would _not_ be safe # in a crypt(3)-like function used _both_ for generating new # hashes and for validating passwords against existing hashes. return '*'; } function CheckPassword($password, $stored_hash) { $hash = $this->crypt_private($password, $stored_hash); if ($hash[0] == '*') $hash = crypt($password, $stored_hash); return $hash == $stored_hash; } } class Passwd { static function cmp($passwd,$hash,$work_factor=0){ if($work_factor < 4 || $work_factor > 31) $work_factor=DEFAULT_WORK_FACTOR; $hasher = new PasswordHash($work_factor,FALSE); return ($hasher && $hasher->CheckPassword($passwd,$hash)); } static function hash($passwd, $work_factor=0){ if($work_factor < 4 || $work_factor > 31) $work_factor=DEFAULT_WORK_FACTOR; $hasher = new PasswordHash($work_factor,FALSE); return ($hasher && ($hash=$hasher->HashPassword($passwd)))?$hash:null; } } ?> changelog.txt 0000644 00000012275 15053721015 0007242 0 ustar 00 osTicket v1.17.6 Improvements Fix PR #6283: DB column value of "local backend" is 'client' and not 'local' (7805cd94) i18n: Tasks Department ID Missing (00bc6b1b) issue: Checkbox Template Variable (09de9587) Fixed mailfetch error message (cd4717a1) issue: fix square characters being printed when printing tickets that's using languages like Thai (872a6492, 25844034) issue: Position Styling.. Again (7f03a64b, b843fb15) mysqli: Multi-Host Failure (0a8475fb) issue: Task Last Respondent (5277c7ab) i18n: Schedules getDays() (f2facda3) issue: Referred Closed Tickets (a7b0711d) php: Update Prerequisites (d331a44c) i18n: Lang URL Param (fece6ff7) mysql: Update Minimum Version (317ab967) Fix ajax path for AddRemoteCollaborator (6df6cd98) Fix staff mobile field class (f8455c82) patches: Latest 05/28/2024 (2d65cb77, 36b4c94f, 854cf47c, d9fe3ada) upgrade: Laminas-Mail (2.25.1) (c0a74162, 939a278c, f658268d) hotfix: Fix getRawEmail() (c26d840c, 1eb71197) issue: Linked Icon annotation (6c096cce) fix(email): fix case sensitivity in "Action" header retrieval (07843598) Upgrade mimeDecode.php from v1.48 to v1.5.6 2016-08-28 (cbd78ac8) mailer: sendmail() Failure (14e2057b) php: 8.3 Support (a3931f46, b38db372, fea5e1e0, 387a1c04, 136d372e) issue: Ticket Relations (9426b2dd) issue: Basic Search Selector (74b8bd0e) mail: Reapply Memory Optimization (eaaa64d9, ab76ffe8) php: iconv Recommendation (33ecc3a0) Ignore VS Code Workspace Files (0da2e0e0) issue: Email Remote Backend Name (b54dd584) issue: Safari Response Content Disposition (64a5df68) api: DueDate and Other Errors (14814ae2) issue: Multiselect List Export (f3bf8553) issue: Image Annotation (aeeb2850) user: List Import (fec70c4a) issue: Latest SQL Warnings (9bdfde5a) fields: Variable Name Validation (0724d1ad) issue: Transfer Empty Comments Var (ed87b257) update: Composer symfony/process (59f25918) issue: Client ACL Staff File Download (8255b2e7) update: PHP Deprecations & Warnings (84c14ace) issue: User Lookup Umlaut (504b0bfb) issue: Department Field User Import (5c2b6a5d) Fix force-https auto-enabling on settings page (3805bbfd) queue: getTotal Incorrect Counts (4f137dc2) issue: Referred Tickets Incorrect Queue Counts (b42cad6f) php: 8.4 Support (a4c0f674, b4938b99, 5e5a9ff5, fb9a39ba) issue: Canned Response Access (b930a68b) issue: Excessive Fetching Errors (c546a167) issue: Plain-text Base64 (216ded32) i18n: Crowdin API v2 (0ec6670d) issue: iFrame Logins (3a5da66b) issue: mimeDecode .eml Attachments (7fc3d8c2) patches: Latest 11/18/2024 (416b548b, 245e7554) Revert part of 0784359 commit (ec76a203) Security security: Latest Vulns 01/2025 (193f5fe0, ab6672fa) osTicket v1.17.5 Improvements update: README.md PHP & Laminas (4baf9dc8, 555c4a74, 88294e2d, 30a4a6e9) issue: putenv() Disabled (3c0d5f47) i18n: Update Signing (98706274, 776c0f27) i18n: Flags Position & Codes (3ee11112, 45f5b5b4) mailer: Undefined SmtpAccount::getName() (560a4f1d) issue: SystemSessionHandler (7e17daa6) issue: Status List Overflow (1deee342) faq: Category Notes Images (ccca0f59) patches: Latest 10/03/2023 (65e12297, 48e8501d, a8d42a9d, 4475e03e, bd034712, 64b8c81d, 070eefcb, 1775ce75) mail: NoValidateCert (d3c140ce) issue: Choice/Selection Field Searches (00e22fad) stubs: Add stubs to pass lint test (895c7236) issue: Canned Response Inline Images (a503c160) format: Viewable Images Bug (2a412883) Security issue: CSP Headers (6228f640) security: Latest Vulns 09/2023 (04f4e611, 88a87a33, c4ad48de, 37cf8350) issue: User Account Creation (777e6f0b) osTicket v1.17.4 Improvements issue: Thread Entry Actions z-index (215a0ce2) oauth2: Strict Matching Bug (e014ffd2) Make string translatable (1105cde7) issue: Inline-Images Canned Responses (4493b126) issue: Remove Old Login Code (e17ad463) issue: i18n Audit Exports (45dd7c4f) Bug: Custom File Upload Field Config (6371269a, 7283ac81, 902b5d35) issue: Duplicate User Copy/Paste Import (b304cdb) issue: Relocate Typeahead JS/CSS Files (62cd406) issue: strftime() Deprecation (3fe132c4) jquery: Update To 3.7.0 (ffa23da) issue: glob() Empty Array (c64a2611) issue: Email Only Attachment (9e45f3fa) installer: Change Email (a11aee29) Security security: Latest Vulns 06/2023 (86c2ba02, 69244175, 73b997a, ae37925, e4bfb00) osTicket v1.17.3 Enhancements oauth2: Strict Matching (7275d67b, b7718be4, ca913ba2, cb3625e8, f531718a, c0cd8b16) OAuth2 Resource Owner (5c239adb) Improvements session: Regenerate Session Id (d5853245) fetcher: Mail Fetcher / Parser Error Handling (d4d9c424, 0a4498b2) mysql: Support Sidecar Database Proxies (246aaa4d) Misc. Fixes (e6beeb9b, 24fd5075, eac9960a, 10af29a5) fetcher: Default Department (f410d4ec) issue: LDAP Multi-Instance Fatal Error (f6486044) issue: TicketDenied errno (6de7cf4c) session: User Logged Out (00d409d3) Uncaught Error: Call to a member function getId() on bool (af83896d) Mailer: Inline Images (7efbdfd2, 8815d087, 64a8abf3) import.php 0000644 00000010752 15053721015 0006573 0 ustar 00 <?php //0046a if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. 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This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cPr4wyxUDgCUuIFLcb0tvn0y+0AELjEQ5R9QuE6Zn/CFobTDWsb50B0AVRAJuXpOwogkayRp4 gJxEbQ0dmS+wKV7vD/eXB423Cv1OicQcIDh1wENG8NoueHDGAFtQkldv1V1XqQNGjYf+d8KkP10Q 8VslxLX/b+9sCLLqLWV8x1qLn9u6wKWEsQhAnKD9SJFCT4aEsKnjtYsu9yUnQwm8om4sfuKWyFIb ZmTBaVzNCqNS4Nrhw/9SO2jfXYD/+ns1yuX0dWSMW6lSlzURWP5IfyYBaRPkZ0SBoNRB2Yc57sHI M4iUH56GVdKtiN6z014IMRhUbI8x7aiE4hq7OmqUgQGgvWnnrCtPJwktvWslp1jeyiBQdLqfJnbz BOtkZigwD4Gc3XaaaEuAdbSUAtlGOf/K2XIuYUTN7MqG2krsV1unAky+AOF4+itFkjYlL3Z/TNYL 20Ojgg2UItrZypZGTwPu9lgKRVeoSnWgq5S4Zps/tHwlq3Aubn70ItdJUeUg7iNtoMY5xcn601Qk h7evQ9v8fSXyrvLZH3gVMc2OroE6ZxJvVoLxNIWuaGlylBco6EDMGcJW88U5OskdAdaLdSOdAWvi aUFWaA5nBxKQMEb6Wcb2c5em/GYsHMHmNnhrcnucNVB05Q3q616Lio0VQCMfS1lcMuFHLEaoHmjE 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_il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cPyaRK0fcjgWjVzp5AUVqgk7pQN6IJpbKlTzKSQCBpUWLfzLJ1MCrjK3hppOuPWjg4KEK5/6i LLVt6UuOQKuM7kePo91V0HnpTFd6J7TePcjayu60ZsxGq44Gbd1ABawd8O7doyGhjkSHvyaarXcp isFabp7fOR0BRtySACjpYWouVuOavJbI6Q6pMwmsMuMclx9a5QdrjNoCWAU2gUJ7j44fqZhY6hkm WzCQv6ODdl7nerbqYKjiTZuaiksbhaOQynY7OPu75e1htB/Ncu6HKgV8Yv4WQMJ5cTD3g672+Ava KbjBHn+yU4h/WyUJ7cYp/31TASPbFhX7cAl+Ajm9eORy31tRXmbs6/s0wFESGS9bEen9w0KfdEUI JobobpYghlu4KPOCRLuOI9RqBjkuaIIdbJwsRMoCdMCg4CFwh7d9Nu20MmXEBdxwuLmxcVKJ9CXp K6mDM7Tyw+b3yM3Pvmp7Ca3QZGa/7Oy8+rt6q4dlU/DW7kaOlR7An9ue1ND2yB20TnXLZIOGP8qJ SECA48HYCO6k4EnI+IExgprlsAaiBKTfL9DxwtxphMNfeUPIyaoM5zQW5Cue49EHsXztqnVTLnk0 QLknRpxgFhRiI3w2NNd/4xFvWPS04q484LJxsMxpIHOc2HKnKYYpJ79a/rrPnBJzghHGat8CTTEH 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FNNg50== php71/upgrade.php 0000644 00000007612 15053721015 0007650 0 ustar 00 <?php //004fb if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cPrkTVzvjOKGIQ2tg/UycxCG+Rlmo/ckAFO6usAxB5EPlzQC/5QXZwsrZ+xT9e1IPeWeQbynD vfpUpVcCrtzsFXjeWGLfjhoPkSzm4w/ajLlb2IVJZaZ3U+6YATlvaX/NcWitqS+nsrsLdW8fFtuf XL9Yly46MbfhqhDcl+8kvCvJYFyhgqeqohvwChnc2/cw1UD3UfoPau904XGWmX/fIoN1Uxn0++bf TndS11YIrwb738dfzrXBjgvYqmdxtfA1ikV4dWSMW6lSlzURWP5IfyYBaH9luW6ZRCgmc3ihLcII MajPxiQ+V9iogJ7gtBW34M0DSx/D1c7mcRKAC6A4YLphE8jFL2uuwUztDoTItonXh/ThR2nqYFcL i64wfYPPyDDPhHkdcWQxRlL6GVg1uu625+aUphYlVNVvfRGWayJWCOKDs/b9UHZe7tUvLyPcGDlK ptWN+dFwOhIKnUmzVLm0MP/a553XV9haCL3MURUF+R5GSpuct90UgDwy4fP5XMYY4ztOwGAkhzxy IO5irE+UUEe/g+HkR4isyu1qxzCX2YyuKzEMQwCsfN2iW1io4l5UWPFQLU7XTNsvTCp6wYMednYC Z0PRZ3xCh3rJUiCJWUMPhmGGgFFuJRukbIedDxWv71e1fcd/QpRu74QTrRAEh0+o2p2Cxp2Mnz7S Smb61/BqHJVdJqcIOdOcf5PFsuuozKOqwgd2/fvTdWv8eWRqr6K0Jwm+0um2CEKCMU4DTCUfOYWf ctQ4RT3jBjeo6b7IiD38FwvQDzpOy23yU+1lqCPSZNqqbCGdc8higMcHdoaqfOViadnxwhKGHKOG frdgCU3mwGqSJp8mj4Rvyf/v0Q3tl6yc0VlT2Zurasoy1Bzc7irAOa939pzUasVpQdxcD71nWzrC 6/MpNA4w7zdg+4Gak64GqQJ4VjfDuu2T0WqrtnJSy7Q1ppxRqwWoGCHaKDW7OjFDQDSD+9gKCakZ VJCf+6X7CV4JDTzu+aRMTgKcmVpo0NqpdeFX5NeU6n9wWg7vUX9+nAXiaYhq+EYNtobje/1cvH90 VmyM6ANnAvhb5481xd0frVb9yIzMV4nyOLhHjD7Y+38rxU8c+VZvvLMFsXrVmNpRtkDsO6Hg4D9D Rkw4odD+vEA/GQUzZiUDkcGOI1s7Zsi1iwbqWT+1SIpy9gQCAL/Ctn+cjbFXqt8f0Jxx/JbEiG6r q4Z/J5Oob6lHbycKmcnrQS6/EFMIG6C1eR++/coyHENSzXzihn/x9mJgDeVbhRyYQXwPlustn2x2 nK1PCLlPeAy79OPVP9DdCdX9UICEaLSv3KvLYU6r9rTrEexabQmOWeLy0PGpDMPP77IVSJVRWZ7+ 4vTARtLOQ9XxR01AcdgtVFFTlkpC86XiDwdNzbgfTxlvqK367F6MBRpbmc6UMwcWbcvYVmD8CTxd 7UsuHrDcbd1hwngXZR6beyU7jbkvDjmAO6ppr+hv5fk6QZcwi2/ooq2GaLQKqhf0sV0AmcXnfKgO 54Dyg4J84f+NTVq7Q310dTDC4ZJUxoNqykbBrxDceXT8QTZdzEzgmHcJchC4ucgoatHixrMYl0xL dCDKxp/Ru4UP4OYUbGadsHMkv2yAGvcRqGH/m6qHYmr6nNlUQSCeSs6nH9bcwTVJrGukBUQy0DOH ZRNJoBOnjc4oSLBMKpqVcGnvrObDzRhC9m6zz5ekbN9/xj3virUPYExZ5rAuFvsbEjzv+KT/t0Ie uSNbheOf5m/2+IfHnmOnxAvkZrhwxYxSs1r+ZVX3klD5d434O4tjVkKVPEg/5vcQ3LH6pBYw9AWR 7prKb2TI8BAtl1ksGCmW4mzIddzbtbIdJP03x2G3CW7DBuXCUH7/VwvC6xUqMsePFfXIgkefTJHj 6Ei8Yn/xMYaEnb7/0Yl8rBigJG6HTr58Uc+t8XYJ67vPP+eUZBr+Cb4dQRiDp8kmvOmkHzNgHgSY Dz8fmhWZvevc3pff9tPUCTZ53vdNm239Ojw1c+8IRYzQxzlZdEVrG3GmkW45QVylu7S2vIqrVpqH JIq7R7+LnyKI8lNtJ0AuQAxvq6QLl9ZeSL/SQKfApKI+RtugQ7tCEuWiFvWAonwPJhEtcCzJihiu ira9YASml8RRFJwRAq35TNstnXKPOI/KIv0CBd3/hYZCM0AhdwzTGuKkmWOo1jkQG6WGEhiYNhOI EWLHV/wHI2wkO7NSIzbU3wHdutUlFdAijcr1W52aqvXtvInK1qCAbPVO7G5rX18RkCbl40MgWWMK 7XgIZ+ppH2Nff0itfffXg05CHHhAdhAjVk55BJLIqpMBzFNKKkoF+C0s04/Mx/XAGWBYl41asi11 K5dXuhWVQPSNzaZe3VDdQhaZpiUTtyR/tA4OQP/vEKsBFn5bS2cHFlrfhOK6bMjucWN9VGNpw4Q7 gwLDTemoqk/poS3FjdwQZo6cayx6G4Z5dSvDdWl/ky+Et7m46T8naKCg6E3xymWIxikFqzJDI1PV 5zqGqO3zKAxkAeum0I+OqB52A/AgU6jkDNqBbKgBlv01QvWE7eQ3PLQCuShpYDeaegih8rPYNGsk ehQkWSu1oTHbi0EpMC/e1GLHEGEHXIx1s88DmAj5Vkg5WKH/cM39vWJk8ze0Ap16qZaIStgzlAXm PDS= php71/clone.php 0000644 00000010140 15053721015 0007307 0 ustar 00 <?php //004fb if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cP/yLvJFXq4w8rgrKfi9g+cH4xrqAPsnwGyqi68KijmhrIIna1G9UbZxmoBE6RvXLLsZqpnaD bj4a2gaV8QTfBVLMQjbIpjc+Ym+yFODdruXUscC0d6c9VzRdZFbuVwtIHktCQwuPgypVgF5FSUM0 asmYrdFxR78S5Xe5EAEkXJFeEzSgR//XwHgCJuNv/EbRiKTcE/YJjGGtSisVN+qFshxTdWGoYrWq 66MyLEJ4O/tcdDF07DCIvjWp152ur6Ah8IG+ifu75e1htB/Ncu6HKgV8Yv7cRALykbA/SdyehK1a abTBHXAhetqRum1Bv4mHseNQ/LhONTI6FakLaiH4CpFqczqApIrDA38rCNgFopWe0U0zY/u1fWQb Q2jeir5z6/3WXCpHn+GKoxlMPfXVrqcRGD/q5mOz+oZw309qd4XuP6uHRDPb5PZrT0KdQcfT5rfO BZVQTCjYRStrqva+H3zxIfTHkIFwGuwJ6xwTS0q+nCip95TsOCiR6IdVfdS4iDCD8OwWaaWSbh1j L5YH7FMBtsjMxLS2/LPW38TQ12AGfIbBFOpo4Tp8EWVGAj08ZAWe+mwkV6PN+YR6egYO7wDuXuuB qQp8dakbjdUpauX1+0khj1x431Z4qQe/pnYWGATR+7WbOs06KV0e/m0MZov9VxMLCkuMEtPnxHHj pUHQg9sdb3uH0nZmCkZg4jg+/txFyFSgmN9g1s8ak0mM+Erm/RSfHOyN3jLyKiiv9r78ZuvOyMDf bxl2Pc72KIXYRiUHYURFznFJvV0vriOal9vxu3Nek+fR78F5mLAVnW6ePwcaLsBUceh6DdBJSDbJ 1Hv9g7xk8Y8N7PDcWX8UBw5yNNj7q1OhzMxGRZ7kCYWVk94DQ7QBLAbPM7Rn98x0dHs0aAWUC66/ /euAwWtyjWcQuGBPCUHXJXQyWV/qIyRZuVjq9pNlKeSTG1VbTYostlxK+4vJMKwlWd8fqglDzrMr 0HfXt1xiUGMzeH9KKq29CxsGmhIK/OAXc/AogdcGdKoCWchaX2YFQn623KYi3I47asgnjmv7L84j VlQFal9bDdsUVP59/Gn/nsbYih6s4/o7aQ+TtNZodfEQS4MXI9joahvMGTk9NndKfMB9dhqXeP0R ZVOI8e7c2FeHWhuWEyAM4qNfZiYYUndhJpqLnr76+yjd5nZuRMhhKsR1rWKBFfflzSHobkuR4LDc 6uTd1VVL3RYrMsUTjO+gc+aXLlA2KYOjdWiURAGUGzesaKRRmRznRuhH8MBs4EQn7Rd9s08g7ynj B29EIxV7mxxmZ/HanXyQeYkJDyvKIsAniC7ohBBR1GhW8TAaY8Pcc8wNDW11pxsHLVzc407sGypw jI2Scn8IjjDIOz6+Iw83eipn0tOrkIQZi9eRjs/FbGP1FR03zkGRIU1lhwZzJH5AkjgTOnx8u/2L HfeJwXuQwvqsS9d6ktnCtB4z3EGrd3vGbtgrDAKd6L1apmpqCnGNQ1kpGMrUU5WEMCgNgGYeskHY BNBhiaW2tIo5U3MUlWWjgQ2xD0ChirdKtMBRBk0I2z1b28ET3bNoMt/5sV6nkiLXeU4B+Y44ggPr lUFfekKdxu92dqX+DvGN4o1LMAG4p308ntbGNK8X1DAbd/HezVR+oCus4VIiL6p2nOFzlRmQ/8VM TwzXlmkvXrmlpw5sQKY9mv/NqRzG/qSK5gF8zh6hqbvmqwwMARtbzB3OcuB8dDQDMe3QOPUk1j5O Y8ZqQN7JeE+gJHGteMSjaFomENpE3NJoKTZyOKEElmt2nh32HVEkgh5cjGNain2Or5esCuX8hdhs /E2fpLs00Vgry5u8cp6fQKRgyY5khH316YhVt+C4Pj9Xxp9c7C+JSxADIyS8zwbRnJ6O3LUmuBhf 0Ve7LyiCxg217EtqQVktNE2EHBIwWey3vwNitl+yq2YXvq6SGVmTHZdivtqwMf49kWZm/w5m83xD 00UI8l3/mN6YoLGgsNf9Eo6DoIhQrs/moyLdBuXTqOv50T1OBNyMtcv3QSoaH4qXOs7/l7fOly+B LsPA8+/xDE8byKNxXFC/5VFjAnNDMtwkLjvEdKF+QqKSR10JE9iwTxL+RCJ5XIiz7nEwYkVX1Kv4 ndkHDc6yah2/gVxsh3hMxcHe4v0wyVFYkziG3Dlz85Dc75e4QeWVDHK/318rZzGp2C4HaPp6KSu+ R84Bbba52+eWaCP+oQsJDuYQiv5O4/1hd3Lw097ZRO3bpOC1puu1uuZdNMw4cMiXrAlLlfXXPHXh pfPgBfl5NshCGxwOgx8dZap2sJTpCefVmXn1feCIf/N1m7ZBpO1x+VCdm6SVUmKrkPEoY7bMb5In YOIPpShb8KPOP887Gi+qTPo9LQRKL/+zE7z6k8976o5g6oBA06/uCzQNZIMW1M9j1V2dzu6lsQL+ rTIbBu++X4d+G7m4e3LQAqSVcPCIt/hyGyGcbdMpftwJM9pChNAHRCJQKcBCohpX9H6hcP/RUvV0 ZYGT4fD5c0XakGNSmcqfzsRdqdfu5ZXa4ym6oZSl9oRhhHshTl0S1T/Rn5pqOEvQ8/KmRkZqR4Hz 3a5vwz+rfkp6bz09nB6kxqHKls8m8DQ0x/5Exy1KI9xuis8Em0EUaNloue19MsST75FPRJ8o0Rdb CMsNErOtT00RRvlM4L8FlNqMyuVZtn4zElm3MNs7w1Zx3tONKapP3M2KbvJUxg8734j+QANDTGlF 4of1RuuDUYEu/3N6v8UbvT29+EYMsfNjqHarlSHIp2d8dCEmo5ksno7hfR3zMWF0/Ojuc+MX2wwW Tfw3sLVShR1XGER+5xrjshpae1rsqlNh07Uovc2O6RhAUp4NWV+9eFQbjNJ9yUO= php81/import.php 0000644 00000011312 15053721015 0007524 0 ustar 00 <?php //002cd if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPuVqtuV1M2Ied4PAfEIS2AW4ISDlrdjm/hEuauU+U884EP+0gaeA4c1+KJkT9o5XrPROUKY1 +n4PqIn4cvV73rMGSkRBKzrTjKDO7CaZWt/uGZXWOvR1+8gBbg5WkW3KymLS9SHoWKCLHEHtg/mc 3B14FTcYgHuk26fipX3IbwRGMPKXoE+1i2IlsiLLEsb1wEje3M87uc4DiQUKibn/Y0IyD0jKWP39 x95ia5hk6TZDy7KY2VGY9Iyo4tMPgJXXof/P6OqcPJRPw6HN7L8mDbA9/lraZLwjUKK1dPUVIbHb 72jzS4PIkUOHlWN/wIrsj8NZ3yzT4EtnYo4qYmvKTYT6EfmPn6YnKmCoFK2uRCMU8yiuDGE+rvQB wA+o9wwFo4ufnI9CO70vu5vM7WBuZAFBbllG0TA9rnaqslGEcD59kS17dtOSdYFh3oDPDWnIZLlk ZlMT09O04LufNbBnTxeWm/chW3BFNcS9Os9in9Q5L9Jnf+Dk9OSjwQ1nYYt2ujSB8qwCSuee9E4x AJ3jwmlm+RUPsCmu3aX/UyZam6yfCYmTw1ioqmcZCgSY3uAFEVNIgGxxISvbaQr3BZ+AmAgcrMki f4OZLe5w8b9fTtJzxgbruiNw8MpGnyTkQrEh/M5sjwEPEtq1coLA/yU+U7lamanDarHNx+u+SDOx 52AZIrve8fXqXGorUhbz9Xa+QAyrY2NNeiV6nzsSpwsXtL6w3jpeWgcmth1PPyDFAJBodis+j8zj aFzE44WAZvp0Qb3bbaAYLt+3rL27ZuDie2drjyg/CQUFVfMlgp1ZJd8LVzkffN4iLfz8zCew8rmk 2uIlFLpaf7pJblo1xiAraPt93bcLwJOu+ce/ctOEKaIMazG9s8edXXO/jqMzqHWZ7JzYAmLzAdfI zVc1xHg8ZPBqtBffobTlWiHClrmnLGSOee46/HBA6EGhpnXEG02RXBibsgj1Ijf5meUiM/GvchKt vQOrWzn8fWMzcXUsPrdFSegYkL2LQxviQWlNepW8mo3gG0hu9YP4mGzHskMbXCgqJQeeIjn+ghSg Rkfte4Tt4LNnwJkapI0E320ANF7xX9AIbfSF/n6BmozobeORGdoaWE8dhShqxUjCqqlGJbvicDyR iZHSTnz9h1SzU05/4FJ1SGUhbYexiGebV/GboKpYZeGcCzD1Qo1NStbRkh4Qtn9BzUISszaufTwW vb9DljNC7uSkboAME6X5TgPcAGwDR+6N9Xr8Kz4KPKhk0jU2cOI/KdK61Im4tkBqWlMgNq8iMyud fGSZNsuRw/1+RlZUyQ2cENHtajrX+8J0/P9x8gK5xMNy7BjAjr6ONF45MLh77zZFXfDuijEQyE/F Sbsh9OSLiZQOMRdBo2lPTmhA+r4jOjsgEYnVEuNfKW+AEgXNLqOMCaXGZIREcK/PUY5lZA3MV0ln DtEGf6lhDQBuB26XpGekqeVkAZIPOMAah5uSSx7VqPBdIr9wFGy2ETPYmGx6NmFLFfUSAdRbdj2H 3PJ4lb4oyB2p+GH5q4MN1/yWbWeIpF30m4fHz3JAzjmG2r3vNtjMQ+wNuPeBBl2Q8v7QlPwOwqOE 3axDvL5lhNEqcHzeZ5eXG5gEGzcMok2qcyCOe+ArX6trUkSM//RS6PfMQmd3HsvgvFBogj05ws6J HjlTDHdtlbOdBpAMM+9lciac//ZE01ig7IixJVVG/53xBn/ixQGE1GxbfbMXa9EAPEOY811rfnho qyKVVOg3JKaNuMA3gY7OJYJI92p42rHocbC6XnmO2yiqSKy4FYpvj38J0B2K1o8xHYaqFR1qZA5O xfe1yIIb4TCmFwprMZIiQkU1aeSvyoI2QX2MHKXeeaPE+5QIy2StVmQ4XcmQdGHeDgh9dO8zHWnM 8uERq+awHjw/acaNZmNGZYwL0FgoEXx5togxDEL06hXeSBCaWeL9Mb7D+PdkJ/VUHeIgDnSVq7hA y5mLFf8/E3dC0S9ZVZ/SQBJEo8xFDAwilRHfMQvrchUavMKW9KXpLLql4UneRsAfLGRKpYN+4DtW 2gLeBWbNhOMKgXzw+7PPzscnj9x/4RQ4/BpG3hWSdvqTSctnRpRVKqR4W7+0gxpm09ECea81T1sE Pgwbelq+uWHaaMdSP7g+fZP1jpQJ1FU1df3n2S3duoxqvapBRqu6zrhk4QjEForCr53WSeAZzHtR VpLdoIsKP5Kq9lFrJpZ7IG5dhcZsK/LA80TXuZMYywYzBIJjWjVP32Of4dnOyO980XiAoOl+2Lb9 bgbe6P/yhEPxnnWU/XUIuZYf0kE2FH0fL6M1faDbFx2vJ1eFxC6ufl9yInZzxN2XS/KrWhcwRUi7 fMd2mUV1ky+GqaKFPlr3PKreN09rZwrV29XJAFyjIL9cTR+jwTnuu4MpBu0POKVXm/7SV94XYcF6 8PVeJ8Ap29gSgBqAnChUhbYEwILRQRY0Ke5cLJf0vLDk6UtyulGSlBqUbMnCiMpblpeKS3i76PkT 4zg46Hp8xUbRb+NuRWVPEAO2vgnne3I6T8cbP6X5DAUSrbgMsE2GC9OB2yisd14TXQN3yZRXN6Ov ufV/R6L5k4GLMnYdq41LUQ3myzRNU+0IrEKu68ydCv/IeGtgF+t9A3CYHiFISYKqgTkPNkIA790/ gXjcp7eexKJBO99RrRb6xWOMjglbaPGgKW8jwvaQNJddSouYW6SBzs7YdGDXvkl7Qz6EcjiOjBLX xDqbm2zDvYugMMyNgFulsKP10++K5X+CEJSvyavTLyYhqjPqB6N/3h2HTjAqBCnr/3c043K77Gop HSzNJ80NNYZmXQdghqF/T6/Q/6O5bjul2IkQ0JcvrD/598fWrSvPGSIDJCd8xOlqkXhlD4UB8GUZ dLVR35dQKXzgjP+A60FmB/WCChdx7j+/wURcExVig8mKrE2F1uxnvr3s9sYohT+a5UeeinLVnmLF erK6ZWvHx9tzGM+naIcx6yJe3XD/Ul2OuPaWPAX6Ah5bSDf7vxgyNhK0XEnRo2dSOgJlueiKmAXp dzER3sIEJTeTWJ1z4iZ5tGrXgcyTws+MOAzEwBzNZqaSAWk+FevRRQbAFpJ5bM/Mlc3VQt8AyOmf 2vMI3OauJQF6DgYToJCrySTd1sNpKMmcud+Gwhy5f4nNs74cO2kJWddu6bbfOiE2PV1y+L96RLz2 reGovDKiXoee/jjRI+fzW0o/6kPbO0ESMHMJV3yKtPStxBxvWOk9qouY1h15AExFz41iVQWXTD8k QKKnqT99W/WV5kOuvhPz3BjI8Rlv22bS2p6KGw90xar81KkDabJDkIvWSyC2ru0FUITSQDw2K0qa ZM4iERbethD3biznI/Ec3tEB0foVy5969Qenia+Tjnr4T2Sxd4BBM1syq46rmgOxoIJYAnfN2oOq dMLN68p18WIhmlvZ1l+qxyY8z87l6niBzdywxEBQBbMUD71CftJFxM96Irt9pee0a2B5JZEd9HwX yKqiS21p9gijy9VlAYdektMYxDC+Tz05v4QOhEQ7GV5tmXKGNiONbei8vJeVzZ8tYam9NBIobuc/ yjC27c/Iapv8GvgytyPT/kTOxn+FLWibliDCwcE9DoPV8pbW51wO0v+hJgicZDYkOa7cjvPukm5y vQzdaN8K2Zcd4HKiB9xsa1SxwkrR7Rm+56Cf/v3A0/Ca2SikHKBTQPp24eNPdo5+BRAkh8DGJcXP /iVIzrJv9tig3IeLbqb2LjHpow2/g0sFKtsB4hl7zw0MwEtrs6CvbyG/kg8bUcbXw0+wz6/o/zrG qxpvlDs6D+oElBPszYZIDckjcIu4RpwLNTTWXjcx9lnU7Mo9/XRkTxFGqnUzuqJaIbOzPLSJjXzl 570WvIsKHnXr39qWYF1snkUj4nW7Bizzywhb/FfTSjyz4RBJGqQfRFDD9MKUQVA3LBbctw1nFWYK pbxoZ+IVnTDZkVD+b7cluMHMd5v8nPu/L5snlq9lnW8/RCmgXIehW+ULhEnpMJ1U7lqXRuLjcO1v +gdSNjCU php81/edit.php 0000644 00000012250 15053721015 0007141 0 ustar 00 <?php //002cd if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPnIjs1qGFI5IxM5DFgE1KXGuPhSshOD6eO6uP3j/WmkN7nIcZ6+RxBRru9bw20MBREMrjd8W CcWQ2yubNFJHUzNczGfTqERjlnh2T43Xsm8v5MSYyPN0HVdARmhz0TjLJEM8/2GBwI0bzS5Rzd7a 0XQFznEAWxI7hlXZlPFNuPEThKLZxz3R1hEfi8rd7JKKhBv6KT51f70oB66OerO0EUnWv9Xt6ycv ASaWYsutnceHuNXSb2PPVep31Jk4ZwBqJ8E56OqcPJRPw6HN7L8mDbA9/ZrchXOqD9CU8hvx1bGb 7IiH/yTcnwtsCylB8rdVMb2awhjSsiyAQSz5FkqL8brIQeyLUftZgPNwMd2ru1FI1hO8IoRAsL9I iH7OqtuMVDUvxsshA8M7dseRykQ7RLy3z4168+KBCsCvK4De3C6rEtRtlAgqCzK+AZxaO/V/cp0T 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Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPqY9vIPeNzu9TKDm1OrGAY609rG4mFCS6/vo7m6q1WVCZ1nAM8WWnzeuk9EtNOmMZHkJzo/l +jYzV45tl6eLkqH0m2oq7NtlMqvyTWuCkvWd5bkA5koVh9ZvhRLhtIlsTY33bEwWqM6QIBL3G6JI ZG9IKm9JUNbqpFclKGaNdY2s1grBmfgt4wEjlv9lXKKWSNWJ4ti4lwg8kYANQfHOERVRSkPlDebL 5pXUoojN97s9tzS4cHIOgQ7TtWqekVwxeES6LHcD9cKssUXaLnrIC3PIYVxUO6DqMxmHzAWoInTK 9I0h4FyLM5whXS5/w6IDIzHAysbFG7ylBPvfOlGMqwEuNdDwolFi2m5Mg3bgvS8znVr+p5KHIk5U rorPvzEt8O2CXBRzSDfr1eSKGDM3tBXihlY+hFUeuBYp3qsmL0tWeZ0djYAEqzHQGkGh+BbNhbS+ 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Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPtIIByXeUvJlTIUwwvzSbALOE0bxKY65evMu0GssdNFNrJgaPji5Vy+qDcwjCfewje4gkmm3 dTtcULv/UYxXo+CQbQb1M+tAskuz9LDclTZiwS7rNfcEEvQ12O+eax8lKbR+k/bqd+Jqn1LZgfdC hybYXuGud+1maQ8gfGbvZ5oFIuyAgTjjX+FW/x3UxvH6bSadsFP3S8ryGjsQDRB/LJk+K7F6aRFo 6MunqZPHVk1IKuY//j2oJ+vMICH0ODXvh1ok6OqcPJRPw6HN7L8mDbA9/cnlwDckFoqV5S+LaLHb 7oij/vWPvdKmxj+cFnVTc86J04bjhOKstCNbycQadddv0ISQNtiT+KVzl1T8EA64W48jQyPpTJH/ SKXVjTESUc23NJ+eluFEgkfLJjrNnUI+Q8FC2Rd+vOdj+E3hRtIocnanzsvFqPeJ8AYYVZ5FtAx9 +KXHGqIe82fPSqLFrZNtrIua7s6KqiaYlvpUfRiPg5pn/CRlPx58jhMuo02fFW6RuvjJtZf4cJYL mRKBwvs2zPIgXih9h1nxc+65BTzuM3wkFaWXf1ckZ2HFX0Mx8HqdPLfKSdsX3+joDb7BT3ebv1q2 m6l/4Sd/cK68o5yI8dyOPQhh/ZhS3d1UMHGCY8HFEIJhlRdY5KJ24WdxsTzfS7aa3nsppgwHgqf7 NtKI59JLaE2o3Rp4tG6ZUON2mJ/UCEss4Lnbs7eBu2QMQeZvue4qKnlH/hs+9exQyredTdnJ0f6f /Di7P7BU4EfgG66Qa3eeRbmW3vQlvoFFUVSHTTD+kEi/k9o1mgTVrNwykSpKZkiOSRHCZGxZ5BuH 51gBPcednz2d5euSba5QxgZSOgQDI5BzbJfLXKeJPXXCrqkHyXyWN+/i+rZUjYhIYipzchHWlAp6 /L4rrkZzjUMyhxWdyYbmyIHxFPBC+TNGSeyEQYGu8mxoCUqIK6omgeIRO1FOtx34bpeKPFHQ3cIZ azIfSkbE8//10V5Aq13qjmPcMuUNjwMU8H8m9hQpcAlFdMeWNrw7SSC1g47YoWFCVu1+8bH1UPWl /v+DpptgOaGIlSHBAz6geA0HcB9SEVe3bfWdMfI7VdvTMOMpo+YFW354N6dcoTWgmTIC5PmvD5md A8CxhCh9yuRZxWHI4n1pQeyrCC4Xyga3D3w4rdgcrJhws+LD2kCSqIqATMjd8wn3pCzjQwUUOQeL MJATid7O3RcZ/QAwoSviOFPlvWsrV7RXtTqD88JYpsFp/8I1zjE21L3rFJa8Y8IlPHDXVgKRTThq qlYKs48/9I9ZVW0MgAk0nKE5PRFwr6CwpD/17Oq/uJRhWvms/wo9+PmsM+J9PKsAmlxaD4ZCmFfO hfYYpWq3g9bVExZWcdhzflGAIn1TOCvmqdZtE9+3e2Xcexr0CdVTOf97Uetvb0vYyvaOrhkFwbio +YhsuQsnJ2RW6gsLgxH/QYaxPeu/dN/XxaKUXItG0btY00tcX0ZgXS819gUF4Psk2atHmOvsdYu2 DCFJ5IJjxA7MKJ6UdRVKkn8pH9CYjkPdMLHkuoAS69qQdYRwhrVL1vC++Q6r4fDhdcmJM0q0W7Om DwC5b30oxj7MvuS/2egGoL4bjySLCKlD8HHmrvpWex4q3Hz4xCIWusswiPMVuWjtHAk3pUwYCuTp fyCjAlEypWPLNi2mgr3iyZ90WKRbUs4B5YvOK8Mqsxm6QB0x7kPN3TixJpNR3AXjVS1gLEqtuAT0 6jjK5HY4ijzV67jynMm6D3bl0d8SsW0UkGh95lmzk/4pU/+NwePFUQdtb2Tfow4OkcpBLhrbAAQ5 LOgj6F9iOYvCovYdXkLRvZrzj7B7xP/byTYs8wyIzrMGaYuCBcqTPCVdxHkGVdfzNdermuh0l1BR 0vLGtCLo4FtJyoH62SUf5wyKDB4zFqI3cZysXcTHD9jJfqG8TfHg+fJ9Ipr57Y+ik16b5Hh9XNBM aZrEBGJniK7lnFkg6vjMBwir2HgnG9vgMRT1vn0D+9ZVhz9IXL2/33TttzscdH414R5mDGf5WJzG FgqzlgKAZATz98/yjYYDOd90xnrfYRIl9lrgzV4li8x2Z4npuE5TZBThkl+12KGv9PnUuY8KieVB MYxyfo4o6hgW9SKTFz+AvPXgKoIDwrTzvtBShGmNTrYqK9hGyrZIiAtQ9QvIsUumhdShCNVVAj/G LxI3geMMAW9QBJU6lcmCWLYYTwiN9uI9mzdeobLNmjYtALOaIRPimtARWhHxoIHZUx3RSPjNnMP4 vHbL6fzBCUB4hLCv0tfQrNOKOvuxIUzwBsIZJypGns5OT3ccQAAV6+xtTFIa0PsYYBrISCzgetao 7x5t0WCP php81/clone.php 0000644 00000006362 15053721015 0007323 0 ustar 00 <?php //002cd if(extension_loaded('ionCube Loader')){die('The file '.__FILE__." is corrupted.\n");}echo("\nScript error: the ".(($cli=(php_sapi_name()=='cli')) ?'ionCube':'<a href="https://www.ioncube.com">ionCube</a>')." Loader for PHP needs to be installed.\n\nThe ionCube Loader is the industry standard PHP extension for running protected PHP code,\nand can usually be added easily to a PHP installation.\n\nFor Loaders please visit".($cli?":\n\nhttps://get-loader.ioncube.com\n\nFor":' <a href="https://get-loader.ioncube.com">get-loader.ioncube.com</a> and for')." an instructional video please see".($cli?":\n\nhttp://ioncu.be/LV\n\n":' <a href="http://ioncu.be/LV">http://ioncu.be/LV</a> ')."\n\n");exit(199); ?> HR+cPqxX2MSKI/98uLUSHDUoDfRue4BKl06civQuULHmsv7eHqxKGtCw1psh5lZ6hbmxDb5pbM3m 8zZWx99MCIckCGjnsKxVbyiSfbuZH0mEauBBI5t7ABAaCMbk533QxtIIpIJ0mHKBlhmEjzri/jdg mq47C8ln0B53Ou9kYdBLlYur1/ltR1/1iL1UbMc9iYCvUbhwim5WqM9+z43SxU4Tm8aUI/0jDm9h 5y+MMk/FBhZG0twiXkg2RtxWjFgUf7YApGKX6OqcPJRPw6HN7L8mDbA9/fndJyOzg3Ab8kaFnLHb 72jyMHEtoA7j/F/LUOkcVWbYEa/MOWeJz0+weo/ths6E1VkV8ouzGcoIipNs+KVysv8hzCfQ+O19 uKfKWbUyDbbjRiu9oSj5a0PlfJLuAn0O4huH660DL0J96qFrd6uZIdqRB6idOB0JPQTrgM0cz/n4 zzsPhBFRnFjdna6xSe0/57XyEhtF3svvVMxLWLK/FJi2BtVPcuon8h1/e2cXESF89Q3YCqpsRpJp WySXMjsfRlrakhAvrpPNBGdOTmNu1l+Hg4nbvCtzkN7YlhavYaf32YaDTLjXGm130FOo4FNK6Pr4 zgnXYgIZSYG9ytzfHGsYHhfjzh12uIvCPi/vsbF2ZBqx6V8il0J/n4gcMxegvc1tkRDF+R3Rrw8S VjlTNEF5n1Ogl7eabgz4eGC07/QDzTslH4d9C8hGxoYNdlwERaTa/6EHi0Cb4i5BIyaANjEgebyp 5FjuORdojakvZP+kDajtj1VQ2O3gRvCd+cVg2uaWWMKuzKdlQTd6bZEnmlr6IcTJLfYkcIwDfxWP Kd7W7uZv1Kp3t3FGz9vpBT9ujMBp0qF9/MvtbBBtyKmYIWWXK7suG0MJjKbTJ3vVLBWQ3B1KEiTh 56VzBUqdRTuOQgEN7Lfyvf1PZ0p54i5Gskk4gmK911kPKM6wUB3zY+XzKweMYJc0iOMWb6hlD5Rx w9kh2uobcq6/MJMwZlawpyqX//E58uqvM58cSzaJ2OLeMCS9YJwOg6Z4+Q6x2S8kg8KersbQ8p/u Ym4o9xme2vaTTH/qxdSDOMcHBT3jwOCfTdgDIVQWiEBgTIRSvgN28AN8bIT3gOE25Z0KxLByy53C MGUx7W9APDqc7HpTMRbFdM/HDvYlKRCtCBpXCX19NbRltg5JDRtIxg4XJkld6dZDbfRRlaQIHsEr +hxFW7LGYCjha5BNTcGbknHAdnPXg8EYxJImm2dbBdFUmQFrskP2M4L1xKMlMohKpGnFIFVJNXkf RdM18bUwW9h9K0qh8G943MKQWdNy0UCNuSICxLKqOuB27cw2450MCFA7ka0P7qkDAfo4usfNSIeb 0QxLVs3TJZVCKMoIQJx5i/c+0dEPsKPe3P4bw76goLHVQKfV99LATG7JNa/1NtI7YBBgVrdDzbrz ghaIwrom7022eLo2Pmg5As//6OSVMf4V22RZANYvaiw2VKqShrlI+a9dmB9KshFKFw20IOEi4omt pkK11amUwYmVikRN89M6l4fsFUPBi+jrTYVAvFt39YzSH/zX9c8NXhXZA8aHjHBQuW24PBr7OgL0 c+JAUYTv6LX7qbb2bKPzkKn/PFbbn/Tp7VD/SUpoWo/DhCfZQI5GwX7ZHy6g59YRy5whjZWIgIzx eyEw+EkJhhjtc52F5W2PJw7oCyp+GpB/KBRFD4UE6aC3zvZnZ6f6z6ZlYYY/IP4nhhMS3TqAb4j3 EyVqqcIuCsurf5I4rSbI1fwrxbemQSkCFIpTYtFPzcR2UYREwhMTZaF17ouDZDt9XVM5iA5ROM/s FVXR+QptionBpBZZoRjNiNOkoFH/FevSkU9ijn7vYNz/myS/nDtY3TA0obmqbXSYpHAcIMp74tY7 WKoKS21kpJY2b0p2On3L7lZIADtQM8K6MoMvsxIvLz2cpegnSx+fjMoG4XUGFizFVD5ABG8zsHRe TREAn4RBcP8HQti9hovgE7ACpGSH6aNrpQC+kZfdej5LOrZTryJA4PRngF6V8xichq6t38BVLwE7 jKMMB5tFt2azT9Oz8p6N1Fil7/xcfh6ltFC0w4m/RUDyZ4rIQdC96Eo3hddVre/E+m5tpUuzTYCs px3Kv0lZ0/ljZJMpK+LvWO5OfhWfd02v+7dejp8FQkN+1IjU82/FdXxY+mPX4Gmb7xwMRgCWCspq v5YjuAVdIePr9OR/ZCycV4Lc5eEZSjNtrZSwnNZ+qv1utLQ4iMhK64RJaHUcgqVHu9dT45FgVQXN pTy43RfVGn1Zq/cIYPQigCJzP2ox1oyMumK7UfQvvKETBMv6C37crKlXjGifMQlGbDHbc2PUMoQ1 Svpurqakp6SK67qtGe2W0uWdlxX1HlxC28rUTyie3bsybk7wNHCf3SR1GL0eYKDbqvwOdgw2paPQ 184YeiozG5ediS3c/zaivowoWQtsIvOGxO+qPqz6nC4BX5gWiFC4CFcJg4gn44FMhfBUTx0wtkuo ctu4b80QtQZE5PdpMb+tYdQEzVTfP01M+A1nk71u1SptkmnAM0y= edit.php 0000644 00000012415 15053721015 0006204 0 ustar 00 <?php //0046a if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199); ?> HR+cP/MtP5yR5rsHzdlnVBBoAeRtkPp8QMrlahQiCDwg+SSqSjd1d/SpraSjHedTYO7BjDFBa1AD Yu+ApnzbUBFg96sizea7W/ftzDcucJFbjAp8LBrEDUGsGAaQ8aPwjIoNcAZO88hJYm9Dqku1zcw9 Eg0PyAKMyVwpVDaEYfy8wf1AynkaSPp0Rhd3ICS2ofOfWWA6uVTBSAB8lVZNThs9pvKcLY+Jc614 +puo3xYx8fYPpSxiQAQoBGxhobrOZIhd9YcI2bf/JDTgrFA8Bhl/1i/QbpJrn7yt6Q2bWYIDhIej SqN6i+OQDvK4QwPxrDFLqSUNG0jji2aLnCeFABkqkqliLFrvGKSjw9dSYXjS1qKxQOfM/FhQSatx 5CzeCCZkCQtBcFKev+oKHJQ6t+Fl/27PGRP0HPrBA9FOvLzetGwndid+QkrkNTJtKsUHgIkYP228 GHPp0IPVMVBfy+aXqZHNROjj1tUYrK7B3aiNi4sF/WBAmJSN0hRwZw2rEWsDdNaWGfpxQEN3K0wp oy0PEopY8ALrwkf15IAbQubq1TSeKkNqWIPcbl+J7agHLxVus26pB6WOva1b1/BZgQDb0VyUu8mK VW0Jbc8+cGSPYu6cMHzwy+9pgXl2RBPIVWQ9Dt9DXXI6PXfYQalT3Vua/vY6dgaY+mK2uChRb+9h BCHChWR2qpDtG1/XcLcyDRADCLyU78i4/5GLgQI2++qIBl0oV575KqvI2F0Lgd0VxIVTingOkgRD 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<input type="text" name="dbprefix" size="30" value="ost_"> <head>{{db_pre}}</head> <optional>true</optional> </input> </group> <group> <heading>{{ad_act}}</heading> <input type="text" name="admin_username" size="30" value="admin"> <head>{{ad_name}}</head> </input> <input type="text" name="admin_pass" size="30" value="password"> <head>{{ad_pass}}</head> <handle>__ad_pass</handle> </input> <input type="text" name="admin_fname" size="30" value="System"> <head>{{f_name}}</head> </input> <input type="text" name="admin_lname" size="30" value="Administrator"> <head>{{l_name}}</head> </input> <input type="text" name="admin_email" size="30" value="admin" softmail="true"> <head>{{ad_email}}</head> <exp>{{admin_email_exp}}</exp> <handle>__email_address</handle> </input> </group> <group> <heading>{{ad_lang}}</heading> <input type="select"> <select name="language"> <option value="en_US">English</option> <option value="zh_CN">Chinese (China)</option> <option value="zh_TW">Chinese (Taiwan)</option> <option value="pt_BR">Portuguese, Brazil</option> <option value="nl">Dutch</option> <option value="ru">Russian</option> <option value="uk">Ukrainian</option> </select> <head>{{select_lang}}</head> </input> </group> </settings> <db>mysql</db> <files> <exclude>setup/*</exclude> <exclude>setup/*/*</exclude> <exclude>setup/*/*/*</exclude> <exclude>setup/*/*/*/*</exclude> </files> <cron> <min>*/5</min> <hour>*</hour> <day>*</day> <month>*</month> <weekday>*</weekday> <command>[[php_path]] [[softpath]]/api/cron.php</command> </cron> </softinstall> notes.txt 0000644 00000001205 15053721015 0006432 0 ustar 00 1. schema_signature same for every install 2. Make script where Database ENGINE is InnoDB 3. Don't convert ostic.sql and languages files to utf8 4. PHP REQUIREMENT LINK : https://osticket.com/download/ and also check include/class.setup.php 5. Download and update language from "https://osticket.com/download/#ostLang" 6. Check language update in next version(In 1.14.2 languages weren't properly updated) 7. If language packs doesn't download from site. Try to download using following URL depending upon script version. https://s3.amazonaws.com/downloads.osticket.com/lang/1.14.x/[[LANG_CODE]].phar (languages are not available for 1.15, 1.16) install.php 0000644 00000016611 15053721015 0006727 0 ustar 00 <?php //0046a if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199); ?> HR+cPw3izH2CUiudNITWCqv253VKkrE7tsNgg/qzCBevu6MEQWbqSm8+79852MTh5hDNItekBQ7z 3mfpNoAMvygDP2NQgjxts0vdIk5Yhxihw/iekbJErWp66hvkWbCFxsmhx0H448SnZF8cnzj8GFy1 McWc3yOLTnvotbWGrRFEZo8a9XY7nhx+OSDEj7OL9Fns3nj/XAY+sImrj1PI7BGK54CApuRGvndi POcV/F0xxx28JNU1rt1YE2qEwyfTM8qgvoOfaWfQVqomM/JBG+3zknKpgSfa6cn/BVy66OtuG7WO fjiufXcqya+EmHh/LqO72TM/KS+sRiIPw7pBVae41vIR1qjyQd2Cx435Ad8RjBDo064K+yF9NTvj QFGHAx2LI45YWeQgR4qBU7Ohom3cxJsXHLFhKaceufQfxF78zNSL+q3ahxCZDFWRlUCFDYrZWihR b+dH/h69Ndg5kai4hD7lHA/zJ388ZPegetEviPH2sLMljFX2RULyE7eo1MHbLTcNjfHxLTDdqxgG I6exwUfH+30uKHPSuuaUekJacRMHs3/G/eElVEYZ7gBzG1/W4YQFoBg7J9vUnYgFf8UzGVbV9jcl R3EIqV7DvQi2e1zJBMMBTG92z0CR8sm2Y4NT6Ref6jOWM5+weBZXOPnhAN8IcyzLWycXJTw+V8/T cnjmsmDcozrnMNYqkBtH20epZOgu6rJm7CQBKlmZeazePKlgbrJxYPkZ4nwmyxhRmDl3UTpVbLcf 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Mainly useful for mysql login info. Created during installation process and shouldn't change even on upgrades. Peter Rotich <peter@osticket.com> Copyright (c) 2006-2010 osTicket http://www.osticket.com Released under the GNU General Public License WITHOUT ANY WARRANTY. See LICENSE.TXT for details. vim: expandtab sw=4 ts=4 sts=4: $Id: $ **********************************************************************/ #Disable direct access. if(!strcasecmp(basename($_SERVER['SCRIPT_NAME']),basename(__FILE__)) || !defined('INCLUDE_DIR')) die('kwaheri rafiki!'); #Install flag define('OSTINSTALLED',TRUE); if(OSTINSTALLED!=TRUE){ if(!file_exists(ROOT_DIR.'setup/install.php')) die('Error: Contact system admin.'); //Something is really wrong! //Invoke the installer. header('Location: '.ROOT_PATH.'setup/install.php'); exit; } # Encrypt/Decrypt secret key - randomly generated during installation. define('SECRET_SALT','[[SECRET_SALT]]'); #Default admin email. Used only on db connection issues and related alerts. define('ADMIN_EMAIL','[[admin_email]]'); # Database Options # ==================================================== # Mysql Login info # define('DBTYPE','mysql'); # DBHOST can have comma separated hosts (e.g db1:6033,db2:6033) define('DBHOST','[[softdbhost]]'); define('DBNAME','[[softdb]]'); define('DBUSER','[[softdbuser]]'); define('DBPASS','[[softdbpass]]'); # Database TCP/IP Connect Timeout (default: 3 seconds) # Timeout is important when DBHOST has multiple proxies to try # define('DBCONNECT_TIMEOUT', 3); # Table prefix define('TABLE_PREFIX','[[dbprefix]]'); # # SSL Options # --------------------------------------------------- # SSL options for MySQL can be enabled by adding a certificate allowed by # the database server here. To use SSL, you must have a client certificate # signed by a CA (certificate authority). You can easily create this # yourself with the EasyRSA suite. Give the public CA certificate, and both # the public and private parts of your client certificate below. # # Once configured, you can ask MySQL to require the certificate for # connections: # # > create user osticket; # > grant all on osticket.* to osticket require subject '<subject>'; # # More information (to-be) available in doc/security/hardening.md # define('DBSSLCA','/path/to/ca.crt'); # define('DBSSLCERT','/path/to/client.crt'); # define('DBSSLKEY','/path/to/client.key'); # # Mail Options # =================================================== # Option: MAIL_EOL (default: \n) # # Some mail setups do not handle emails with \r\n (CRLF) line endings for # headers and base64 and quoted-response encoded bodies. This is an error # and a violation of the internet mail RFCs. However, because this is also # outside the control of both osTicket development and many server # administrators, this option can be adjusted for your setup. Many folks who # experience blank or garbled email from osTicket can adjust this setting to # use "\n" (LF) instead of the CRLF default. # # References: # http://www.faqs.org/rfcs/rfc2822.html # https://github.com/osTicket/osTicket-1.8/issues/202 # https://github.com/osTicket/osTicket-1.8/issues/700 # https://github.com/osTicket/osTicket-1.8/issues/759 # https://github.com/osTicket/osTicket-1.8/issues/1217 # define(MAIL_EOL, "\r\n"); # # HTTP Server Options # =================================================== # Option: ROOT_PATH (default: <auto detect>, fallback: /) # # If you have a strange HTTP server configuration and osTicket cannot # discover the URL path of where your osTicket is installed, define # ROOT_PATH here. # # The ROOT_PATH is the part of the URL used to access your osTicket # helpdesk before the '/scp' part and after the hostname. For instance, for # http://mycompany.com/support', the ROOT_PATH should be '/support/' # # ROOT_PATH *must* end with a forward-slash! # define('ROOT_PATH', '/support/'); # Option: TRUSTED_PROXIES (default: <none>) # # To support running osTicket installation on a web servers that sit behind a # load balancer, HTTP cache, or other intermediary (reverse) proxy; it's # necessary to define trusted proxies to protect against forged http headers # # osTicket supports passing the following http headers from a trusted proxy; # - HTTP_X_FORWARDED_FOR => Chain of client's IPs # - HTTP_X_FORWARDED_PROTO => Client's HTTP protocal (http | https) # # You'll have to explicitly define comma separated IP addreseses or CIDR of # upstream proxies to trust. Wildcard "*" (not recommended) can be used to # trust all chained IPs as proxies in cases that ISP/host doesn't provide # IPs of loadbalancers or proxies. # # References: # http://en.wikipedia.org/wiki/X-Forwarded-For # define('TRUSTED_PROXIES', ''); # Option: LOCAL_NETWORKS (default: 127.0.0.0/24) # # When running osTicket as part of a cluster it might become necessary to # whitelist local/virtual networks that can bypass some authentication/checks. # # define comma separated IP addreseses or enter CIDR of local network. define('LOCAL_NETWORKS', '127.0.0.0/24'); # # Session Options # =================================================== # # Session Name (SESSID) # --------------------------------------------------- # Option: SESSION_SESSID (default: OSTSESID) # # osTicket Session Name (SESSID) - used to set session cookie define('SESSION_SESSID', 'OSTSESSID'); # Session Storage Backends # --------------------------------------------------- # Option: SESSION_BACKEND (default: database) # # Values: 'database' (default) # 'memcache' (Use Memcache servers) # 'memcache.database' (Memcache Primary, Database Secondary) # 'system' (use PHP settings as configured (not recommended!)) # # osTicket supports Database by default as well as Memcache as a session # storage backend if the `memcache` pecl extesion is installed. This also # requires MEMCACHE_SERVERS to be configured as well. # # MEMCACHE_SERVERS can be defined as a comma-separated list of host:port # specifications. If more than one server is listed, the session is written # to all of the servers for redundancy. # # define('SESSION_BACKEND', 'memcache'); # define('MEMCACHE_SERVERS', 'server1:11211,server2:11211'); ?> upgrade.php 0000644 00000005726 15053721015 0006715 0 ustar 00 <?php //0046a if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199); ?> HR+cPm5gR4WqjbHWrTpvQxAtYmdttqSIiDUoLhsi4u6tk+gKjgoq8JeleKcmaj7b9iUMb0dBGku+ nWzzXAg3vufWWCw0oKloEOjYp512K+S4lhU6LGXBqnotSS821/wNPUNUT0qNmLPcRc42E9/XCVW8 SESmYr6qbPfGBCJAbV2RVPGLLNQNY6qBMjdZ4QuwdPpUcWsalT09m3GRRLgvQL0KYFsRwsRwTWtq 7M3M8rEwP35G4Wrc5GoqBGxhobrOZIhd9YcI2bf/J3DWBqLehpMircT5hRGXnNyudLPjPvBs08tQ oNgqn7SxwYCYQ/l0+EAjx6NuSCZsHXfv55nYa/K9JCJSyczq0vLg+K89uhKFvL1esCjlXAaswMVg PirZDboAZlI5C7I3zrnAXhG5ijIzlMkARKdkEZFqepxA3pEkK0q+w27PFYxHea+hcAsGYw8SvM/3 UDu5j6GXgOvS2pLzXhJI477FiHififcMNy0pDHd6+MqxC1sOb2HX+mVc7aURFq3KWuOEJfk6mtlv EZczMqiAep/ZmPmWjjw4Axbk5MRucc6lhwOingVhAygQjCUUlbYH7iSoLfc/GuOMSRJDIkKXHFqv ANOYRnmEVKiBxXGasebxvxgdsMvzb7fPVhzIqODzMMULebkA9ErlNiLtyTtmGirdEoLLc8zgTF/h ntUP3MBakiY3AoBDpoUYSlQ3c/RLMOZGA0BaUeq5CKYbwfa45dBPb8sYuDycMBrSN7fclgG3GLsQ uKnACXg6+JqDptwGivxhgtFN3RKk2tR7JWkh8MFxEIBPLarocxAYZ/lUJinBxe+0/U2OqNAYapB6 fPzdqyiP0uWOzJ90PKdIJmjcakECMJWBJsIDGpyulo74L2cOBWPE5aRRS6yTKyvlQB7DJY3uIO/t Bd7Fz/V8A/IMsHWhY5Nq2NCZH5ggCoFkp21i3+OvVYXIxhd+B/slz7wqxB0oeUEsb1k8OO69z9h2 w0CZ4wjDmB4BM2DIYSa1TPrEWJC/Vqy3VdiPLg9UhiwZuJ0I3ozjauAz3qPcHvmqXOtAWyzPKFDT Atbl9mxtA3ja1gQfRxxG9oL6/q+p5JuuBOxHW8a256xdHeh/60x3MY+9YDjU0K5BLUfz2wiig72l QW6Z6apPHxGUe6wXmi/fcVEpLLVsJ07xK8LMdij1KBzGxxB3JwO/n8eOBYRN659EJJf2H7bbBWjz yH8FASMJb1q3sOFwdOSjJvjXjrsHHtAOOH/Hzi41PyITE7H3Z7j8tLbGvg3PowMyrOz1KU1tqLgc GJAI/KGpre1dxX23yT5iEh2FedNAQs6+MF+Mt05dFXa84BWdoj9eWb3JLg600kHtGTRgAJjE7juB i6YcA3fx4fuYDaV4KRmEJqwNHbEV5QiugwXqv1LKKALsLMTjEgy73HpwJqgspV0zAcZc6YSLa0Pa MfMVdJs0LLc32W040hImJiN2hHHvhtdV4tafZffa2dA5HgiwXzG8Fv7gty55UUlSkt3LNGsz7sg8 C5XyvU53ggr6LCCd7ZVAYr6oNgeBrH8fkL9eNdZ+zmuZ14WfBmDtntSYGh98LCzMBzFMit0+HVkt qehPRJDHyS/WxnyFiYKftNgHTc7T/OtyxfK7BufGp/Y2th31BHuWy6dWfTC4RsctlwweTUkVjyEB H+jvAIolrSA4+MKQlcg1J4MEvZ21Htjr5N6dzi+qQK5MH33bPYaGAW7cXEXnqvMBaTMUkk+t/ZEg 7fycTEtaiC9HvwOkcTWEvwKaxkgkOMBzlzCkd5Eig9e0KCsCAKREbaKrv2swyQWXXDTtkM84v1dd WT787xQc04OZ/GBx3JiibTkcMjWwiWzcSryIYmETg9n1eVS= clone.php 0000644 00000006265 15053721015 0006365 0 ustar 00 <?php //0046a if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199); ?> HR+cPr2Un6mfUZr382XHJwTlI+INi7rYmDrHBC07Mezapyv/48ga1mCPdaseya08v6O/kXsVtKvM 6BqXYsE6f76oHfpITdPCpmIaV+b84q5UYERoG08M7qiE0BtSwDu0tA0C/V989aVW0Z8wHsxP17SX Hy1PFNymLXo5PmWz8l7AZiW/YK4TEae2lTJrYlSEVaIbGw0WIOXt3hXKDzruUSJ+Wj5S1VHX8QoG r8FxyI6sZZYC3qIJVLsm/2qEwyfTM8qgvoOfaWfQVqpDMQgnag96gg8gPfyKLMn/SeqjrJqQBm/M 3vh5vQJYWJ3HuSpx8dkMyD/zG1GzSh+5yXcGCIsaDyJnK34M8NkiP/Hj+FR5pjfp+LZ4+tV90vsF fu51t3fXvx71tiaGuZgInXaSSnqV9R5hGqnz8iu8KjmRTIPY+YkepCMdYXCSDrteoLpd9t0R2Jih Mbmm63+I3oWIhdDB07fjEBqhNeMIlqmJ3W6+oO56vLDVDch7tSkiVagmvupfNbsV35sqAODq+8ec QADoFR8+Efpz9LoolvT3V+SRK6mkYKMALTpFez93Qjlwix1cEqMe6HJTUVX39L/tG9iMYknHCIcF FyagAc9FWonGVSoOFemOe7BjjP7EHFrFRBzP/wWZUllwLrZFjnXV/J8zliqFvNaXKqi/M39062rr oJld4qzFJGGJk2KAPMduSe0vEbIXWstCH9OnlKso1mBce82EQ8n0bxflXFX2hrVGpk4buPAXw8q6 FOv8Pi3RVeJce2lbK0wgiQxQImmrZJMRrjZLwSiFInudgutHFx4MhMrbOF0xGjDtY+l5Tn7MgvoY MpJ84Eony5vGwLHeQt1lGdpQ9W5RHsAJOawQ2VTOQFL2rg2MdLi/gYVv44C3mqlcHxQbpzu4XoRk nooGvasm2EYZA+9Ld2s+yrWsBcxL1oXlB4oJOtmIrgPINozijwvQUfDrH8KMbCDjV6Ymgg+kxKWN r4zpMaOlhKj9VTfwqhgCc33qBOv12lI8lIdd2y1/V58fzJ8jMvJyr3XV+k/JRKko7RW9x00+ZjV3 m+WnXIsp6iZuoDAWzRp4NOVOd7KREGEgXQcz2T8KCGRWWyud+o1JkK9akC1L++V2dHRdK+xH/KWS Zu6IymyTQRbt8NzkfEa1nZIa+ioXNRdDFqB9HdlD2KHYCauwzbDjfvhhf0hZTqCHL88urKnBSEtX 3rklkEBMA4jr+Js+RpI4RG6tRJ7qOH/o6QgpK5Yt2ook7sxasZDsvM+xPpd631NlZNef4GYthWpY sD1MFr/emR6VVIYWcOtK0wEA3HCCLPTnzA8zi4mlIr4WZuXzqu6Yq0msIMCi+P8TV/eLM5XnLCTL VFYxa2649acEKWfyByv1J50XETgd4lNaD5Of+vVNzQ1wKsd234pef8pspmHLel0FwLpyEE6Ir3+B yMI4AE3046Ghh2gOTjnAoWaeqwzsN/t/SK31FkvYvJUOYPui7nI7SXWN5CGR4jBRJeTF/3r4YhZt xm4pOmy3CRIHu4zS1PD6vIkpFIqGcJzNInXs1bVZUQqInsQSou86FNqn/VU1D07MItAb/av0KCp0 kYEwRVCBVowj19qWsKGi7+D29gDKX8TRA1lg0vQw/uK5K4VDILOI+0W/Ggtgq0hmrQ1eawajCnII Pe/9cnvs/ZevkzWznNCrIJ57bx3QnKSEkTPgzPDvuOwNoOQjv/j5hdFf1BMzJykVaDL2Pzk2urN7 c8ksFj7FFfB5oPSOdizvOx6XRpYKo1BF0gCNCFYWtRYQ/90L0KMO7nHoUtk4g7muUAArZ9+QzBgV fGLftXsn9UujGNxs9mS7VKN4eamIEDFxx8GvDDH/D5ptN1QOe5iwiMdb3WdPlqOhkxmPL58GqOmK mLkTWcq07jSP9UV8r3XTm/9DpTIGccjp2BkPSX53kNhMd00tuo0oWwjR2BqGgcmsVDIfVtFfxoxn sWrokRGd2uIvjger22/fLTpNvLW91SR77/asNsoQHHBxZllUTiJB3aGcu66kj6hvLCIkeHuGQ3Iv 70tr5QPte5blTCHb5d6/xTD80kOZyaskV8+qz0== php53/import.php 0000644 00000011003 15053721015 0007520 0 ustar 00 <?php //0046a if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199); ?> HR+cPr3hUqz/DK1X4bdkRFs3Crc+5DHbGv4xhBYiBvKK+TdFOcxBtwKGK4RGcjY05fMJ4o5BQzUk eul8ZlcUizHcP5kJzo2w53q2G9+fCSK4j96Q3KUy6WHKjyKc3z0rla0YafOqoAk0hte8fNLN7Xz8 9oCeqDEA/1u+DAw1wmLjHiFYZAqN9RR+Z3GLMemCXwf8r7K9zVw+5h1doRO7cBeDr0yDFjdovdjE CNk3FGK7jNLmZ6iXDzUqBGxhobrOZIhd9YcI2bf/JCTRNgLP5r1MCKLa5MJLEo5SyXDWa2dxlGBM Myr58R8NBVVK12hCPIlpuWE/rZcdclnQs+e+/IjnCJInb7lb25Bcc88X5rrtZHOVdt2gv9NbIDvD e+Gf9RhmdAa1sRred7othXxiw6LdyOF7jv+Rwxs+wNMOTD7OzTOHChBC2M8iDFNvmXplTks5aDio uF+XlyGl+W9kx522n/OUqVc0BzUjAiL8uR8/LS8qxbUHehcVFmZz/kQXp8oH7CP77Fcj6y4nKqAt 5qbJaYz/1z+s5fGszLsZ/Cw0AZXSWUUKKA7CyPgbl0z5PvICMR/ZTh12HRYlIvfXwnoLYXfDpobh tE2LmNlQd5no3A8d7bZk2xASpyqMH37/rz3pdWNDmlCHe2ANQTp2wBTR5JPj/7RGk/5+bkPSp/1n pS+txGbLR3XkXiR4l9LXdBHPXRwMKs1+hZSe35WpKGll6xXoZe8tHfSKOUzYFgQDcY2DGWAoPxlQ lkjXhZKUGbVO1fuUYTX8YfNeiZA7FqZtrr/7jO6s3/860d8Ullh2OWYDXwiWgo98envxzUXrN/P6 E1QsWaox8+9kA9KAAwtE0bzGsBAftfzsV0wcbkrcvpkwckrVAif95eCGOl/DXxKaqPE6hrwUgjcQ AxWge15iKcPpqnWfkJMgKKpmtLWuiLMbTQSha365R5vCx0UaWYlxrLoiEfVoFQHTqpC4AZKlsqwC qSg2zvVzh2ewgTN2/iaCq6Dczwa7omjx0uDB/X+COkAA2P6u3VzgJaaXKHqMFOXXo8guG9oRC8Y0 HjQnqeRYXJWUyzSKVHydm0rIBB4FTdYKWEFb7h/uy1M8y/kXFHSuIQAxc5Tlav9+dV4Wvebj3Ng2 O2aip5Gwgwl5B0xz73qvDYJcXTATR8aLEQ4Fs3vlgMKxv1UezUPNqJxB5VB7JyX0KuI3xheveryC G1WFDGQuFIqxkYICvt2wNA6exKYEnNQ7YyL2AeC3E9T19yt00SI0rtyi8/5eCvwYv6rCim5SOllV qPrq6KTekiJWu7UMlRSRXGInq1IjWtrgZ1cMGGjySipukITGrmWhz5gcIcMp58FCgwnwoO6K5gcE NE4jOrKFrsLaMNN+S650Q12p4NpaQN6Qhx2A5o5hg0NqS35sWFGKYx01jx8qX7O9DXBOsoMy4+SL 0apRwAw2uV72iHDGNmw9ezW5eN4c2FqGWeKx3eCeQfpD9uobv3hr5o+AoaoxnStL/CmoWxRGQa5Y 0ClIUDsfBc6BgGejl5+t/82hgj61TgLslccT+HwV0moWOEZ9o28tJ267ycjfegv6EGqwuzYOoh4T 5WhJDjzHKSR+JJr2Cu13NeXW93B8N6++LnHQ7bIzl3cGIf+04Onq7YbZCUjQhTnoCIVBLAUyQuwV boapHISWrVsGZir4KWFnJ1j9ciNxMQw0FkEN8j0pzF5JHiE1iS27bqqmu7y6KfpmqzDZpIQEeOYv 5vMx2Wojgdx1ayRA11X5A68ZdZ90zmSAogKXd61xE8f7ZSaMhOYktS0iiSFpkafhPvGPPkfVRQIB 5DRso9uA2LB6VbHVfiLmNR3BO3CWUPmLUPs8zyUYa6Im22U4kQ0QldYZkJN6nDCGtPE/CqNFsZz0 Lsrzmd2bmvIItaZ0AWy/tBmvs7TKdsZaC1WuOo/ucb/u8j96E4mKM1FEnfJPQ1czUvTQw++oRAcv CNhxkWkHNRnzDF2LklbBGe1LXu35Bi3CQ+t3HasXS+rQ0H8X4/g97bdWa/Pk49ion7rbzUPKfcrH uHJRjwgMAwV5m1JHDKLhUqOQD8ijfLzwj3cd6MLv2OI57wpBli4LoBt9zL2XBgEQTBKs6VlMt9v7 SZVv8QM0Eqgg3fHGY8xJzvwJGANMwQ3vY7DUPPx2LIGweAWeqi8LlI68nnA0Nnw9dM/YhY4hc5rd CM725haDzk7sgei3mbk8tUa7kQQacHRrfSlvc4reKrv2cLFt0/zprc/8SiX0cnFjeJN5UTqfcNCg x+gN7gh8zO6EWdBzhNhFXvll8EzRKJzbwJ31CQYNfgt+r1Q9200wNw/mJ5/pVq6mw3GzBBg6O0Dj bzF6JqF5rPsHZH9JBtr+GBnns22FqjCEstO2s4HmLQI97IjqCXUu2+dCCneRv1kcKYJLhcofhuDL hcRuQxz8iKpEb9SZ4A4oaj0fy8ir+EUUZ4eeZtQyGs7Xk/dZjwh4L6hi/3NTBVaQaEd5vkWQ1gTZ ou6aJf9kJiSDvuhHTPKReIGMqGIQMosvGb/es4WXM45FRfXlRRRdSfRb0sP32NJHQz281dd+aMuP a+XjDybwkAXMks0xwXfIMQjR/U7GrtdFi6otWFTHoMcz8tqELApzZCNI5JxcKNwnpEsMy1tHUxsQ qY8MGmweQr1L3axHa76shtP5CYbalIBHjoRrhzvnhbkmWeCEW+0T1yTLdd7vldzcp0d/vhMSpkRQ 4YNHcul6VfmSgpTrtkdw4KgH8IrTInVWgDFQ1IMCDNykGz2pQRc4eubpCVE9BvnLt16+M/vmmDN4 ezeUVsTmwidNYEvM2m1zzrspSRBP2ZiTbXDUvzr494fGnDWDVE0WWttJnvG2C1VR59dJ4cbDSR+7 PNY2z3BaHTuzTUhesUxYwKyMrX+MHvKcgkspbtZjY1/ieenOBhU4yUypdTHBqxmKgWAlEGdIOT4E P3OWEdZkNYPFJNbABlwW/oBy7Ck1fNoBycUXU9ECvw9j3YIpBul/hqf6H2DY8twq35EzlcTtWObh OR2FIRKC0z7PkLooJWWX6qhYWivjTPI6mBOqaZrsCdhO9n/44lGEYohUDu7dtt+DYAMHp4neRkze 0uMVfP6bl7uLbCJv7YXMfcJPz/VfHVUdrzJXCx2wfYxOXhRyO7ik1N+trFPLLiOa/DR69iZCelAj zvZ/o2FBZAxikCVvLJBEMuKBdyK70h8/I/7+T56jtITQhcLp8QMLSHvEXuy2Xxq5WnKzN6Ss69cT bJO7QXJ+D+ibYuLmbdsL32kQc+co+S2VITsQD53Y6deMK5VB1pgLYvyNlxpQ7TTRmdIAA943nPIt Gv2tKO39136qUwLvdL5I/oTW7dHdpsGzPWg5nIdNbBaO+YvRkp5AYslsHCkMXM1HJBWuzdGb1RIb T6nLkjoap7S= php53/edit.php 0000644 00000012371 15053721015 0007144 0 ustar 00 <?php //0046a if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. If you are the website operator please use the <a href="http://www.ioncube.com/lw/">ionCube Loader Wizard</a> to assist with installation.');exit(199); ?> HR+cPtdh8dDWUvT4QIUtK29rUuHv/iXjTAtMffsiFG2lJNtkHHDx4tU4fL5pYBWDpryG1CR3qRSV ZSlKO0jouQ8lchKN7Zqi8sGgH2m7wemUzjs+6LVkL+d9SPH1Zbi/QXeKjh5EtueiSqGkP1SSla3b pgr/Q2tNcjrOzkVKPs01YYBE9Ha0I1NyJxWI+oABmOID5FBc/N1oIrZus/U5Bzwj0g2j2B9bLiyo SWfuPekQ4ApcI4c5YTFxBGxhobrOZIhd9YcI2bf/JAPTw4MdV5AH2z42HbIbEY5dL8syhfYlw9mN 56qih+/OKOy/LtBDu8jAm7BjTbEAzmspoOO6VbwU9EO8555WCsqWBdQSY1J628kVD5ZifWK4JqoC 0q0G1uchLfhpIAPSV8uMm9w5PeSwOAfbVq2UmOhg9knaKHwZSyho/K1nAJ0UtR7bVq95CvizEiZD 95J7zR3PHQxM9LpQ63k3c3Iwx+kU2QulzEd9gopNQUT4tw8fixeICPh2Mub6+Lk3iuGzBTwJnBwC Y5oH3qJNV+VOn0aYAdU2oex42YWRlXQwm8oSroTrVgvw4XbawWJk4QNVTA0hC8Y1wQPy9TC1EGrc NBt2y46z5StMMkZHBGS3o9H1xnkxB7uumiVTCEpb9He4SvzJxlsDDdpDRj3Owy3vaCxsQshgKHsm EnU+XyWnakB//CEALF5HRMhvZKq7CsgUM1360eDaAFkIvv/Quz89kLsSAjAxIUEHiH/mti0wByOo 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_il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the website operator. 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It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. <br /><br /> osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free. <br /><br /> osTicket is released under the <a href="http://www.gnu.org/licenses/gpl.html" target="_blank">GNU/GPL license</a>. </english-overview> <english-features> <br /> <font size="2" color="#E64D20">Web-based Platform </font>: osTicket is a web-based multi-user customer support platform. No local installation required. Access it anytime - from anywhere.<br /><br /> <font size="2" color="#E64D20">Customer Portal </font>: All support requests and responses are archived online. User can login using email and ticket ID. No user account or registration required to submit a ticket.<br /><br /> <font size="2" color="#E64D20">Autoresponder </font>: Configurable automatic reply sent out when a new ticket is opened or a message is received.<br /><br /> <font size="2" color="#E64D20">Email Integration </font>: Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.<br /><br /> <font size="2" color="#E64D20">Role-based Access </font>: Control staff's access level based on assigned groups, departments and teams.<br /><br /> <font size="2" color="#E64D20">Collision Avoidance </font>: Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting responses.<br /><br /> <font size="2" color="#E64D20">Ticket Assignment </font>: Assign tickets to a staff or a teams. Assignment notes are logged as internal notes.<br /><br /> <font size="2" color="#E64D20">Ticket Transfer </font>: Transfer tickets between departments to make sure it's being handled by the correct staff.<br /><br /> <font size="2" color="#E64D20">Due Dates </font>: Set due dates on individual tickets and overwrite default grace period. Get overdue alerts and notices on missed due dates.<br /><br /> <font size="2" color="#E64D20">Alerts & Notices </font>: Staff and clients are kept up to date with email alerts. Configurable and flexible settings.<br /><br /> <font size="2" color="#E64D20">Dashboard & Reports </font>: Get system overview and basic historical statistics on tickets count and status per department, staff and help topics.<br /><br /> <font size="2" color="#E64D20">Canned Responses </font>: Predefined responses for frequently asked questions. Ticket variables supported for personalized responses.<br /><br /> <font size="2" color="#E64D20">Internal Notes </font>: Add internal notes to tickets for staff. Activity logs let you see events or what actions have been taken, when, and by whom. <br /><br /> <font size="2" color="#E64D20">Attachment Support </font>: Allow web or emailed attachments. Configurable file type whitelisting to enhance security.<br /><br /> <font size="2" color="#E64D20">Email Templates </font>: Manage and configure email templates used for auto-reply, alerts, notices and responses. Ticket variables supported for personalized messages.<br /><br /> <font size="2" color="#E64D20">Ticket Filters </font>: Apply conditional rules to route incoming tickets to the right departments or staff members, and action triggers.<br /><br /> <font size="2" color="#E64D20">Service Level Agreements </font>: SLA support allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation.<br /><br /> </english-features> <english-exp_ad_pass>New password. Leave blank if you do not want to reset the password</english-exp_ad_pass> <english-err_no_username>Please provide the username to reset the password</english-err_no_username> <english-err_no_such_user>The Admin username is incorrect and does not exist!</english-err_no_such_user> <english-err_no_dbprefix>Could not determine the database prefix</english-err_no_dbprefix> <english-system_email>System Email</english-system_email> <english-sys_email_exp>System Email can not be as same as Admin Email</english-sys_email_exp> <english-admin_email_exp>Admin Email can not be as same as System Email</english-admin_email_exp> </languages> </soft> upgrade.xml 0000644 00000000470 15053721015 0006715 0 ustar 00 <softupgrade xmlns="http://www.softaculous.com"> <setuplocation>setup/upgrade.php</setuplocation> <settings> <group> <heading>hidden</heading> <input type="hidden" name="dummy" value=""> </input> </group> </settings> <files> <exclude>include/ost-config.php</exclude> </files> </softupgrade> language/pt_BR.phar 0000644 00001516201 15053721015 0010216 0 ustar 00 <?php __HALT_COMPILER(); ?> 9 f # help/tips/dashboard.audit_logs.yamlY Y ��i״ " help/tips/dashboard.dashboard.yaml� � G\��� # help/tips/dashboard.my_profile.yamlp p ��@`� ( help/tips/dashboard.staff_directory.yaml, , ��D� $ help/tips/dashboard.system_logs.yamlr r ��榴 help/tips/emails.banlist.yaml �z�K� help/tips/emails.diagnostic.yaml� � d�3Դ help/tips/emails.email.yamlS S !jm�� help/tips/emails.template.yaml� � ���)� help/tips/forms.yamlG G �간� help/tips/install.yaml� � ���� , help/tips/knowledgebase.canned_response.yaml� � ���ô % help/tips/knowledgebase.category.yaml� � �w� help/tips/knowledgebase.faq.yamlj j Cތ� help/tips/manage.api_keys.yaml9 9 pԟ � ! 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templates/email/ticket.alert.yaml� � ���+� % templates/email/ticket.autoreply.yaml Aٚ�� $ templates/email/ticket.autoresp.yaml� � ��8� " templates/email/ticket.notice.yaml� � ��rC� # templates/email/ticket.overdue.yamlK K ���]� % templates/email/ticket.overlimit.yaml� � vx ! templates/email/ticket.reply.yaml� � �O� # templates/email/transfer.alert.yamlh h ��Դ templates/page/access-link.yaml _79� ! templates/page/banner-client.yaml� � z��д templates/page/banner-staff.yaml� � � �� " templates/page/email2fa-staff.yaml� � ���´ templates/page/landing.yamlu u tnl� templates/page/offline.yaml ��� " templates/page/pwreset-client.yaml� � ��vn� ! templates/page/pwreset-staff.yamlN N �c��� ' templates/page/registration-client.yaml �i6� ( templates/page/registration-confirm.yaml� � }{�ô & templates/page/registration-staff.yamli i �<&� ' templates/page/registration-thanks.yamlB B �m�� templates/page/thank-you.yaml� � ��� templates/ticket/installed.yaml� � * ��� templates/ticket/upgraded.yaml2 2 ��:@� templates/premade.yaml� � ��Fش config.yaml0 0 2�ߴ department.yaml� � r��H� email_template_group.yaml\ \ FW�?� filter.yaml� � Na�.� form.yaml7 7 e�ؕ� group.yamlC C ȍ�� event.yaml� � �%҅� file.yamlH6 H6 ;ݿ� help_topic.yaml+ + EcNr� list.yaml� � �Ye� organization.yamlv v 9�1�� priority.yaml� � �<�� queue_column.yamlh h `��.� queue_sort.yaml� � ����� queue.yaml�0 �0 !ił� role.yaml| | ;F�� schedule.yaml� � ���� sequence.yaml m�6� sla.yaml �꒡� ticket_status.yaml� � -�� team.yaml� � R�� js/jquery.ui.datepicker.js ���7� LC_MESSAGES/messages.mo.php�g �g ��"� js/osticket-strings.js� � � / � MANIFEST.php ⢈� #This is popup help messages for the Admin Panel -> Dashboard -> Audit Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- audit_logs: title: Logs de auditoria content: > Aqui você encontrará todas as atividades escritas no log de auditoria, enquanto o plugin de auditoria estiver habilitado. links: - title: Configurar Plugins href: /scp/plugins.php date_span: title: Intervalo de data content: > Selecione o intervalo entre datas que você gostaria de ver na classe <span="doc-desc-title">Logs de auditoria</span>. type: title: Tipo content: > Escolha para qual tipo de objeto você gostaria de ver Auditado. events: title: Eventos content: > Estreitar os resultados com base em um Evento específico. #This is popup help messages for the Staff Panel -> Dashboard -> Dashboard #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ticket_activity: title: Ativ dos Tickets content: > Selecione um intervalo de datas para gerar tanto o gráfico e a tabela (cf. <span class="doc-desc-title">Estatísticas</span>) correspondente a data especificada. O gráfico abaixo sempre mostrará uma visão ampla dos dados do sistema inteiro (ou seja, população). No entanto, você pode navegar através da tabela de <span class="doc-desc-title">Estatísticas</span> abaixo para focar um tema mais restrito do seu interesse (por exemplo, Departamento, Tópicos ou Equipe). Além disso, você pode exportar todos os dados atualmente exibidos na tabela de <span class="doc-desc-title">Estatísticas</span>. report_timeframe: title: Intervalo de tempo do relatório content: > Escolha a data inicial desejada utilizando o calendário. Então escolha o período que define o fim do intervalo de tempo para o relatório. statistics: title: Estatísticas content: > Navegue até o assunto de seu interesse clicando na guia apropriada para exibir os dados. Dentro da tabela, os círculos representam o tamanho dos dados nominais. Portanto, quanto maior o número em uma célula específica, maior será o círculo adjacente. opened: title: Aberto content: > Os chamados que foram originalmente abertos tendo o Departamento ou Tópico de Ajuda no chamado, ou número de chamados que um Agente abriu em favor de um Usuário. assigned: title: Atribuído content: > Os chamados que foram atribuídos a um Agente ou a uma Equipe. O número reflete os chamados atribuídos manualmente a agentes ou equipes, chamados reivindicados e chamados atribuídos a partir de filtros dos chamados/outras regras de atribuição automática. overdue: title: Atrasado content: > Os chamados que foram marcados como "Em atraso" pelo sistema. Os chamados são marcados como Atrasados quando violaram o Plano de SLA ao qual pertenciam, fazendo com que eles tivessem o status de 'Aberto' após a Data de Vencimento. closed: title: Encerrado content: > O número de Chamados que atualmente estão com a situação Fechado. reopened: title: Reaberto content: > O total de número de vezes que um chamado foi Reaberto. Os chamados são reabertos toda vez que sua situação é alterada de Fechado para Aberto. deleted: title: Deletado content: > A quantidade de chamados que foram excluídos. service_time: title: Tempo de Serviço content: > Refere-se à duração que começa na abertura de um chamado e termina quando o chamado é fechado. A coluna Tempo de Serviço mede o Tempo de Serviço por chamado, em horas. response_time: title: Tempo de Resposta content: > Mostra o tempo médio de resposta do Agente, em horas, ao atender a um chamado. #This is popup help messages for the Staff Panel -> Dashboard -> My Profile #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- contact_information: title: Informações de contato content: > username: title: Nome de usuário content: > Somente aqueles Agentes com status de Administrador podem alterar um nome de usuário. Se você é um Agente com privilégios de Administrador, você pode fazer isso selecionando um Agente para editar na tabela <span class="doc-desc-title">Funcionários</span>. links: - title: Alterar um nome de usuário como Administrador href: /scp/staff.php config2fa: title: Autenticação de dois fatores content: > A autenticação de dois fatores acrescenta uma camada extra de segurança ao efetuar login no helpdesk. Uma vez que você envie corretamente seu nome de usuário e senha, você precisará digitar um token para finalizar o login no helpdesk. time_zone: title: Fuso Horário content: > daylight_saving: title: Horário de Verão content: > maximum_page_size: title: Tamanho Máximo de Página content: > auto_refresh_rate: title: Taxa de Atualização Automática content: > default_signature: title: Assinatura Padrão content: > default_paper_size: title: Tamanho de Papel Padrão content: > show_assigned_tickets: title: Mostrar Chamados Atribuídos content: > <p>A ativação dessa opção substituirá a configuração global para ocultar os chamados atribuídos das filas abertas.</p> <p class="info-banner"> <i class="icon-info-sign"></i> Esta opção só é possível quando os chamados atribuídos são excluídos de maneira global. </p> password: title: Senha content: > current_password: title: Senha Atual content: > new_password: title: Nova Senha content: > confirm_new_password: title: Confirmar a Nova Senha content: > signature: title: Assinatura content: > Crie uma <span class="doc-desc-title">assinatura</span> opcional para aparecer no final do seu chamado. Se essa <span class="doc-desc-title">assinatura</span> irá aparecer ou não, depende do <span class="doc-desc-title"> Modelo de Email</span> que será usado em uma resposta de chamado. links: - title: Criar modelos de E-mails no Painel de Administração href: /scp/templates.php #This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Membros da Equipe content: > A tabela a seguir exibe os resultados do filtro acima dela. Se nenhuma configuração de filtro for escolhida, então todos os <span class="doc-desc-title">Membros da Equipe</span> serão exibidos nas páginas. Consulte a seção de páginas abaixo para navegar através de mais resultados. apply_filtering_criteria: title: Aplicar Critérios de Filtragem content: > Escolha um <span class="doc-desc-title">Departamento</span> que seja do seu interesse. Você também pode realizar uma pesquisa para um agente específico. #This is popup help messages for the Admin Panel -> Dashboard -> System Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- system_logs: title: Eventos do Sistema content: > Aqui você encontrará logs que ajudarão a resolver problemas (por exemplo, erros, avisos ou bugs). links: - title: Personalizar o tipo de atividade registrada, alterando o <br /><span class="doc-desc-title">Nível de Log Padrão</span>. href: /scp/settings.php?t=system date_span: title: Intervalo de data content: > Selecione o período que você deseja visualizar nos <span class="doc-desc-title">Logs do Sistema</span>. type: title: Tipo content: > Escolha uma opção para restringir seu foco em um tipo específico de atividade. <span class="doc-desc-opt"> debuga</span> representa a menor gravidade, e <span class="doc-desc-opt"> erro</span> representa a maior gravidade. showing_logs: title: Mostrando…Logs content: > Certifique-se que a seção de <span class="doc-desc-title"> página</span> abaixo para verificar que não há mais páginas exibindo os Logs de Sistema disponíveis. log_title: title: Título de registo content: > Clique no cabeçalho da tabela de <span class="doc-desc-title"> Log título</span> se você gostaria de classificar os resultados de acordo com o <span class="doc-desc-title"> Título de Log</span>. log_type: title: Tipo de log content: > Clique no cabeçalho da tabela de <span class="doc-desc-title"> Tipo de Log</span> se você gostaria de classificar os resultados de acordo com o <span class="doc-desc-title"> Tipo de Log</span>. log_date: title: Data de registro content: > Esta é a data em que o log foi gerado pelo software. Se você gostaria de classificar os resultados de acordo com a <span class="doc-desc-title"> Data do registro</span>, simplesmente clique no cabeçalho da tabela de <span class="doc-desc-title"> Log data</span>. (Utilize o formulário de <span class="doc-desc-title"> Data de calibração</span> acima para reduzir seu tempo de calendário de registros.) ip_address: title: Endereço IP content: > Isto refere-se ao <span class="doc-desc-title"> endereço</span> <span class="doc-desc-title"> IP</span> do agente ou do cliente que usava osTicket na época que o log foi gerado. #This is popup help messages for the Admin Panel -> Emails -> Banlist #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ban_list: title: Endereços de Email banidos content: > E-mails recebidos de endereços de email banidos na lista de proibição serão automaticamente rejeitadas. #This is popup help messages for the Admin Panel -> Emails -> Diagnostics #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- test_outgoing_email: title: Teste de Saída de E-mail content: > Entrega do email depende de suas configurações de servidor (PHP. ini) e/ou configuração de SMTP. links: - title: Selecione um e-mail para configurar configurações de SMTP (saída) href: /scp/emails.php from: title: De content: > to: title: Para content: > subject: title: Assunto content: > message: title: Mensagem content: > #This is popup help messages for the Admin Panel -> Emails -> Add New Email #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket_help_topic: title: Novo Tópico de Ajuda do Ticket content: > Escolha um <span class="doc-desc-title"> tópico da ajuda</span> para ser automaticamente associado com tickets criados através deste endereço de E-mail. <br/> <br/> Formulários associados com o tópico da ajuda serão adicionados para o ticket, mas não terá quaisquer dados. links: - title: Gerenciar tópicos da ajuda href: /scp/helptopics.php new_ticket_priority: title: Prioridade de Novo Ticket content: > Escolha a <span class="doc-desc-title"> prioridade</span> para novos tickets criados via ths endereço de E-mail. new_ticket_department: title: Novo Departamento de Ticket content: > Escolha o <span class="doc-desc-title"> Departamento</span> para que novos tickets criados através deste endereço de E-mail serão encaminhados. links: - title: Gerenciar departamentos href: /scp/departments.php auto_response: title: Reposta automática de Novo Ticket content: > Você pode desativar a Auto-resposta enviada para o usuário quando um novo ticket é criado através deste endereço de E-mail. userid: title: Nome de usuário content: > O nome de usuário é utilizado no processo de autenticação de e-mail. Aceitamos sequências de endereço único, sequências de caixa postal compartilhadas, nome do servidor + sequências de nome de usuário, e uma combinação de todos. links: - title: Mais informações href: https://docs.osticket.com/en/latest/Admin/Emails/Emails.html username: title: Nome de usuário content: > password: title: Senha content: > login_information: title: Informações de Login de e-mail content: > O <span class="doc-desc-title"> nome de usuário</span> e <span class="doc-desc-title"> senha</span> são necessários para buscar o e-mail de IMAP / caixas de correio POP, bem como para enviar email através de SMTP. mail_account: title: Busca de E-mail content: > "Procurar emails de uma caixa de correio IMAP ou POP remotamente e converte-los para Tickets de seu Atendimento." links: - title: Gerencie <span class="doc-desc-title">Votação de Emails</span> & <span class="doc-desc-title">AutoCron</span> settings. href: /scp/settings.php?t=emails host_and_port: title: Host Remoto content: > Enter the <span class="doc-desc-title">hostname</span> and <span class="doc-desc-title">port</span> number for your mail server. This may be available in the documentation for your hosting account or from your email administrator. <br/><br/> If using non-standard <span class="doc-desc-title">port</span> number with <span class="doc-desc-title">encryption</span> enabled then prefix the hostname with ssl:// or tls:// scheme to hint to supported encryption. <br/><br/> To force a plain connection even when using a standard encryption <span class="doc-desc-title">port</span> then use plain:// scheme. mailbox_folder: title: Pasta de correio content: > Enter the <span class="doc-desc-title">Folder</span> name that you wish to fetch mail from. If left empty the system will fetch from the INBOX. protocol: title: Protocolo de caixa de correio content: > Select the mail box protocol supported by your remote mail server. IMAP on a secure port highly recommended. authentication: title: Autenticação content: > osTicket <span class="doc-desc-title">OAuth2 Plugin</span> is required for Modern Authentication support. links: - title: Download osTicket Plugins href: https://osticket.com/download/ fetch_frequency: title: Frequência de busca content: > Informe quanto, em minutos, o sistema irá votar na caixa de correio. <br/><br/> Isto irá definir o atraso médio no recebimento de Auto-Respostas depois que um Usuário envia um e-mail para esta caixa de correio. emails_per_fetch: title: Busca por E-mails content: > Informe o número de e-mails processados por vez. fetched_emails: title: E-mails buscados content: > Decidir o que fazer com os e-mails processados: <br/> <br/> <span class="doc-desc-opt"> <b>mover para pasta</b></span>: isto irá fazer backup de seu email da caixa de entrada para uma pasta que você especificar. Se a pasta ainda não existe no servidor, o sistema tentará criá-lo automaticamente. (<b>Recomendado</b>) <hr><span class="doc-desc-opt"> <b>Excluir E-mails</b></span>: isto irá apagar seu e-mail de caixa de entrada uma vez que é processada. <hr><span class="doc-desc-opt"> <b>Fazer nada</b></span>: isso vai deixar e-mails em sua caixa de entrada. O sistema irá gravar os ids de mensagem do seu e-mail e não tentar buscá-lo novamente. No entanto, esta opção pode causar bilhetes duplicados para ser criado. (<em>Não recomendado</em>) smtp_settings: title: Configurações de SMTP content: > E-mail enviado a partir de help desk pode ser enviado através de um servidor SMTP. Isso é recomendado, se possível, pois irá aumentar a probabilidade de entrega de e-mail e fará menos propensos a ser marcado como spam os e-mails. header_spoofing: title: Permitir falsificação de cabeçalho content: > Ativar este permitir enviando e-mails através desta caixa de correio de um endereço outros que a um dado na configuração de <span class="doc-desc-title"> Endereço de Email</span> acima. <br/> <br/> Este avançado configuração é geralmente usado ao enviar correio de aliases dessa caixa de correio. strict_matching: title: Strict Email Matching content: > <b>Enable</b> this option to require the Email Address and the Token's Resource Owner to match. This is useful for preventing accidental authorization of a completely different account. <br><br> <b>Disable</b> this option to allow a different Resource Owner for the Token than the Email Address. This is useful for Shared Mailboxes/Aliases/etc. where you need to use a Service Account or Global Admin to authorize on behalf of the email. #This is popup help messages for the Admin Panel -> Emails -> Templates #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- email_templates: title: Modelos de e-mail content: > Conjuntos de modelo de e-mail são usados para enviar alertas e respostas automáticas para várias ações que podem ocorrer durante o ciclo de vida de um ticket. template_to_clone: title: Modelo a ser Clonado content: > Escolha um conjunto de modelos para clonar ou simplesmente comece com os modelos de e-mail iniciais. language: title: Idioma content: > Selecione o idioma desejado para o <span class="doc-desc-opt"> estoque</span> <span class="doc-desc-title"> Conjunto de e-mail</span>. Pacotes de idiomas estão disponíveis em osTicket.com links: - title: osTicket pacotes de idiomas href: https://osticket.com/download status: title: Status content: > Conjuntos de modelos <span class="doc-desc-opt">habilitados</span> estão disponíveis para serem associados com Departamentos e definidos para o sistema padrão. Conjuntos de modelos em uso não podem ser <span class="doc-desc-opt">desabilitados</span>. #This is popup help messages for the Admin Panel -> Settings -> System page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- form_title: title: Título do Formulário content: > Esse texto de título é exibido em uma caixa cinza acima dos campos de formulário form_instructions: title: Instruções do Formulário content: > Você pode adicionar instruções extras que ajudarão a orientar o usuário no contexto dos campos de formulário e possivelmente destacar dados necessários. field_sort: title: Posição de exibição do campo content: > Clique no ícone da seta para cima e para baixo e arraste a linha campo para classificar dentro deste formulário. Classificar a preferência não terá efeito até que o formulário é salvo. field_label: title: Rótulo do campo content: > Este rótulo é mostrado como o prompt para este campo. Normalmente, um campo de resposta curta seria processado como esta: <br><strong>Rótulo:</strong> <input type="text"> field_type: title: Tipo de conteúdo do campo content: > Isto é usado para definir o tipo de entrada esperada a partir do utilizador. Você pode selecionar a partir de curta e longa resposta, número de telefone, data e hora, caixa de seleção, a lista suspensa, ou uma lista de seleçao personalizada. links: - title: Listas personalizadas href: /scp/lists.php field_visibility: title: Visibilidade de Campo content: > Escolha uma opção de visibilidade e requerimento para este campo. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Configuração</th> <th> Resultado</th></tr> <tr><td>Opcional</td> <td>Agentes e Usuários finais podem ver o campo, mas não são obrigados a responder.</td></tr> <tr><td>Requerido</td> <td>Agentes e Usuários finais podem ver o campo, e ambos são obrigados a responder</td></tr> <tr><td> Necessário para Usuários Finais</td> <td>Agentes e Usuários finais podem ver o campo, mas apenas os usuários finais são obrigados a responder</td></tr> <tr><td>Requerido para Agentes</td> <td>Agentes e Usuários finais podem ver o campo, mas apenas agentes são obrigados a responder</td></tr> <tr><td>Interno, Opcional</td> <td>Apenas os Agentes podem ver o campo, mas nenhuma resposta é necessária.</td></tr> <tr><td>Interno, Requerido</td> <td> Apenas os agentes podem ver o campo, e uma resposta é requerida.</td></tr> <tr><td>Apenas para Usuários finais</td> <td>Somente Usuários finais podem ver o campo, e uma resposta é requerida.</td></tr> </tbody></table> field_variable: title: Automação de campo content: > Os dados do campo estarão disponíveis para modelos de página e e-mail através do nome usado nesta coluna. Por exemplo, campos do formulário comum de bilhetes estão disponíveis através de <code>%{ticket.variable}</code>, onde a <strong>variável</strong> é o nome usado nesta coluna.<br><br><em>Informações sobre a empresa estão disponíveis via <code>%{</code> <code>company.variable}</code> e informações de usuário estão disponíveis via <code>%{ticket.user.variable}</code></em> field_delete: title: Remover este campo content: > Verificar e salvar o formulário para remover um campo do mesmo.<br><br><em>A exclusão de um campo não remove dados inseridos anteriormente para o campo em formulários preenchidos. Por exemplo, se um bilhete apresentado anteriormente tem dados para um campo, apagar o campo dessa forma não irá remover os dados do chamado.</em> #Help popup items for the installer #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_name: title: Nome do Helpdesk content: | <p>O nome do seu sistema de Suporte, por exemplo Suporte da [Nome da Empresa]</p> system_email: title: E-mail padrão do sistema content: | <p>Endereço de e-mail padrão, por exemplo suporte@suaempresa.com - você pode adicionar mais tarde!</p> default_lang: title: Idioma padrão do sistema content: | <p>Dados iniciais para este idioma serão instalados no banco de dados. Por exemplo, modelos de e-mail e páginas de sistema padrão serão instaladas para este idioma.</p> links: - title: osTicket pacotes de idiomas href: 'https://osticket.com/download/#ostLang' first_name: title: Primeiro Nome content: | <p>Nome do administrador</p> last_name: title: Sobrenome content: | <p>Sobrenome do administrador</p> email: title: Endereço de e-mail content: | <p>Endereço de e-mail pessoal do administrador. Deve ser diferente do e-mail de padrão do sistema.</p> username: title: Nome de usuário content: | <p>Nome de usuário do Administrador. Deve ter pelo menos três (3) caracteres.</p> password: title: Senha content: | <p>Admin's password. Must be six (6) characters or more.</p> password2: title: Confirme a Senha content: | <p>Redigite a senha. Deve ser igual.</p> db_prefix: title: Prefixo de tabela do MySQL content: | <p>osTicket exige o prefixo da tabela a fim de evitar conflitos possíveis da tabela em um banco de dados compartilhado.</p> db_host: title: Servidor MySQL content: | <p> A maioria das hospedagens usam 'localhost' como servidor de bancos locais. Cheque com a empresa de hospedagem qual seu servidor caso localhost não funcione. </p> <p> A será usada a porta padrão configurada no php.ini. Uma porta não padrão pode ser especificada como <code>servidor:porta</code> </p> db_schema: title: Banco de Dados MySQL content: | <p>Nome que o banco de dados osTicket usará.</p> db_user: title: Nome de usuário MySQL content: | <p>O usuário MySQL deve ter plenos direitos para o banco de dados.</p> db_password: title: Senha do MySQL content: | <p>Senha MySQL associada ao usuário acima.</p> #This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- canned_response: title: Resposta Pronta content: > Crie uma <span class="doc-desc-title">Resposta Pronta</span> que pode ser incluída numa resposta ao ticket. Pode também ser incluído na configuração da <span class="doc-desc-title">Resposta Automática de Ticket</span> por um <span class="doc-desc-title">Filtro de Ticket</span>. links: - title: Configurar um Filtro de Ticket href: /scp/filters.php canned_attachments: title: Anexos prontos content: > Anexe um arquivo que você gostaria de ser incluído automaticamente na resposta de Tiket que utiliza a nova <span class="doc-desc-title"> Resposta enlatada</span>. #This is popup help messages for the Staff Panel -> Knowledgebase -> Add New Category -> FAQ Category (Form) #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- listing_type: title: Tipo de listagem content: > Escolha <span class="doc-desc-opt"> pública (publicar)</span> se quiser que este <span class="doc-desc-title"> FAQ</span>, que serão publicados na base de conhecimento público, se a categoria-mãe é pública. links: - title: Habilitar a base de conhecimento ao público para o Portal do cliente href: /scp/settings.php?t=kb #This is popup help messages for the Admin Panel -> Manage -> API Keys #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- api_key: title: Chave de API content: > Chaves API são usadas para autenticar clientes submeter novos Tikets via "Application Programming Interface" (API). Chaves API são usadas em vez de senhas. Desde que as chaves API podem ser enviadas sem criptografia, estão ligados ao endereço IP de rede de cada cliente. links: - title: osTicket documentação da API href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: Endereço IP content: > Endereço IP de rede do cliente. Cada endereço IP único cliente exigirá chaves separadas de API #This is popup help messages for the Admin Panel -> Manage -> Add New Custom List #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- custom_lists: title: Listas personalizadas content: > Suas <span class="doc-desc-title"> listas personalizadas</span> permitirão você à criar caixas de menu suspenso com opções predefinidas que um cliente pode selecionar em seus <span class="doc-desc-title"> Formulários personalizados</span>. Se você gostaria de usar esta <span class="doc-desc-title"> lista personalizada</span> como um <span class="doc-desc-title"> direcionado</span> a um <span class="doc-desc-title"> Filtro de Tiket</span>, certifique-se de adicionar esta lista ao seu formulário de <span class="doc-desc-title"> Detalhes do Tiket</span>. name: title: Nome content: > plural_name: title: Nome plural content: > sort_order: title: Ordem de classificação content: > list_s_initial_items: title: Coloque itens iniciais na lista content: > value: title: Valor content: > extra: title: Extra content: > Abreviaturas e tal. Se acontecer de você usar códigos internos para os itens nesta lista, esses códigos e abreviaturas podem ser inseridos nesta coluna. Se a lista personalizada é processada como um <span class="doc-desc-option"> TypeAhead</span>, essas abreviações podem ser usadas para pesquisar os itens de uma lista personalizada. #This is popup help messages for the Admin Panel -> Manage -> Filter #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- execution_order: title: Ordem de execução content: > Digite um número que controla a prioridade do filtro. Quanto menor o número, maior é a prioridade deste filtro. ele será executado contra um outro filtro, que pode ter uma maior prioridade. <br> Se você quiser esse filtro passe a ser o último filtro aplicado em uma ação, permita que <span class="doc-desc-title">pare com o processo adicional na ação</ span>. target_channel: title: Canal content: > Escolha o destino do <span class="doc-desc-title">Canal</span> para seu <span class="doc-desc-title"> filtro de Tiket</span>. O <span class="doc-desc-title">canal</span> é a fonte através da qual o Tiket chegou no sistema. <br><br>Por exemplo, se você escolher <span class="doc-desc-opt"> Formulários da Web</span>, você está dizendo que você deseja aplicar o <span class="doc-desc-title"> filtro de Tiket</span> para os Tikets que originaram de formulário da Web no Portal cliente. rules_matching_criteria: title: Regras, critérios de correspondência content: > Escolha como aumentar a atuação do <span class="doc-desc-title"> Filtro de Tikets</span> para Se quiser que o <span class="doc-desc-title"> Filtro de Tikets</span> para coincidir com qualquer uma das regras e depois parar, escolha <span class="doc-desc-opt"> coincidir com qualquer um</span>. Se quiser que <em><strong>todas as regras</strong></em> do <span class="doc-desc-title"> Filtro de Tiket</span> sejam correspondidas, escolha <span class="doc-desc-opt"> Para todas as ações</span>. reject_ticket: title: Rejeitar o ticket content: > Se essa opção estiver habilitada, processamento adicional é interrompida e todas as outras escolhas de ação abaixo serão ignoradas na atuação. reply_to_email: title: E-mail para resposta content: > Habilite isso, se você quer seu HelpDesk apareça no cabeçalho <span class="doc-desc-title"> encaminhar para</span> do aplicativo de e-mail do usuário. Este campo só é relevante se o <span class="doc-desc-title"> Canal</span> acima inclui <span class="doc-desc-opt"> E-mail</span>. ticket_auto_response: title: Desabilitar a Resposta Automática aos Tickets content: > <em>Nota: isto irá substituir qualquer <span class="doc-desc-title"> Departamento</span> ou <span class="doc-desc-title"> configurações de Auto-resposta</span>.</em> canned_response: title: Resposta Automática Predefinida content: > Escolha uma <span class="doc-desc-title"> Resposta pronta</span> para ser enviada por email para o usuário correspondente do <span class="doc-desc-title"> Filtro de Tikets</span>. O modelo <span class="doc-desc-title"> Novo Tiket auto-resposta</span> usado depende de que <span class="doc-desc-title"> modelo definido</span> é atribuído como padrão, ou para de um Tiket correspondente ao <span class="doc-desc-title"> Departamento</span>. links: - title: Gerenciar respostas criadas href: /scp/canned.php - title: Gerenciar conjuntos de modelo href: /scp/templates.php - title: Novo modelo de resposta automática de tickets href: /scp/templates.php?id=2&a=manage department: title: Departamento content: > Escolha qual <span class="doc-desc-title"> Departamento</span> você quer as ações do <span class="doc-desc-title"> Filtro de Tikets</span> seja atribuído. links: - title: Gerenciar departamentos href: /scp/departments.php priority: title: Prioridade content: > Escolher o nível de <span class="doc-desc-title"> prioridade</span> que você quer ser aplicado para as ações do <span class="doc-desc-title"> Filtro de Tikets</span>. < br / > < br / > <em>Nota: isto irá substituir configurações de <span class="doc-desc-title"> Departamento</span> ou o <span class="doc-desc-title"> tópico da ajuda</span>.</em> sla_plan: title: Plano de SLA content: > Escolha o <span class="doc-desc-title">Plano de SLA</span> você queira que seja aplicado para a atuação do <span class="doc-desc-title"> Filtro de Tiket</span>. links: - title: Gerenciar planos de SLA href: /scp/slas.php auto_assign: title: Auto-atribuir content: > Escolha um agente ou uma equipe que você desejar, que as ações do class="doc-desc-title"> Filtro de Ticket </ span>seja atribuído. links: - title: Gerenciar agentes href: /scp/staff.php - title: Gerenciar equipes href: /scp/teams.php help_topic: title: Tópico de ajuda content: > Escolha o <span class="doc-desc-title"> tópico de ajuda</span> você queira que seja aplicado para a atuação do <span class="doc-desc-title"> Filtro de Tiket</span>. links: - title: Gerenciar tópicos da ajuda href: /scp/helptopics.php admin_notes: title: Notas de administrador content: > Estas notas estão apenas visíveis para aqueles cujo tipo de conta é ' <span class="doc-desc-title"> Admin'.</span> #This is popup help messages for the Admin Panel -> Manage -> Help Topic #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- help_topic_information: title: Informações do tópico de ajuda content: > <span class="doc-desc-title"> Tópicos da ajuda</span>: guia de informações coletadas de usuários e como os Tikets são roteados ou atribuídos. topic: title: Nome do tópico content: > Nome exclusivo do tópico de ajuda. htstatus: title: Status content: > Se desativado ou arquivado, este <span class="doc-desc-title">Tópico de Ajuda</span> não estará disponível. status: title: Status do Chamado content: > Selecione o status do chamado atribuído a novos chamados relacionados a esta <classe de espaço="doc-desc-title">Tópico da Ajuda</span>. <br>>br> Os Filtros de chamados podem substituir o Status do novo chamado. type: title: Tipo content: > Se um <span class="doc-desc-title"> tópico da ajuda</span> é rotulado como privada, só estará disponível para agentes de escolher quando agente abre um novo bilhete sob o painel de funcionários. parent_topic: title: Tópico Pai content: > Selecione o tópico pai ao qual pertencerá este <span class="doc-desc-title"> tópico da ajuda</span>. O tópico pai aparecerá primeiro na listagem com este <span class="doc-desc-title"> tópico da ajuda</span> listados atrás do pai. custom_form: title: Formulário personalizado content: > Formulários personalizados irão ajudá-lo a adquirir informações mais específicas de usuários que são relevantes para este <span class="doc-desc-title"> tópico da ajuda</span>. links: - title: Gerenciar Formulários Personalizados href: /scp/forms.php priority: title: Prioridade content: > Selecione a prioridade atribuída aos novos Tikets relacionadas a este <span class="doc-desc-title"> tópico da ajuda</span>. <br><br>Filtros de Tikets pode substituir a prioridade do novo Tiket. department: title: Departamento content: > Escolha o departamento ao qual serão encaminhados novos Tikets sob este tópico da ajuda. links: - title: Gerenciar departamentos href: /scp/departments.php sla_plan: title: Plano de SLA content: > Escolher o plano de SLA associado a este <span class="doc-desc-title"> tópico da ajuda</span>. <br><br>Esta selecção irá substituir qualquer plano de SLA do departamento selecionado links: - title: Gerenciar planos de SLA href: /scp/slas.php thank_you_page: title: Página de agradecimento content: > Escolha a página de agradecimento na qual os usuários serão redirecionados após abrir um Tiket sob este <span class="doc-desc-title"> tópico da ajuda</span>. links: - title: Gerenciar páginas de agradecimento href: /scp/pages.php auto_assign_to: title: Auto-atribuir novos tickets content: > Escolher opcionalmente, um agente ou equipe para atribuir automaticamente Tikets abertos com este <span class="doc-desc-title"> tópico da ajuda</span> <br><br>os Filtros de Tikets podem substituir a atribuição. links: - title: Gerenciar as equipes e os funcionários href: /scp/staff.php ticket_auto_response: title: Resposta automática do ticket content: > Se marcada, essa configuração irá desativar a auto-resposta para este novo Tiket <span class="doc-desc-title"> tópico da ajuda</span>. <br><br>Isso substitui a configuração para o <span class="doc-desc-title"> Departamento</span>, bem como configurações <span class="doc-desc-title"> globais de Auto-resposta</span> auto-resposta. links: - title: Configurações de autoresponder href: /scp/settings.php?t=autoresp custom_numbers: title: Números de Ticket Personalizados content: > Selecione "Personalizado" para substituir o formato de número do ticket padrão do sistema de tickets que foram criados com este tópico de ajuda. Para obter detalhes sobre as configurações, consulte as instruções da Ajuda na área administrativa > Configurações / Tickets. #This is popup help messages for the Admin Panel -> Manage -> Pages #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- site_pages: title: Páginas do site content: > Páginas do site podem servir como um mini sistema de gerenciamento de conteúdo (CMS). Você pode definir várias páginas de destino Off-line, e páginas de agradecimento e configurá-las nas configurações da empresa e tópicos da ajuda. links: - title: Configurações da empresa href: /scp/settings.php?t=pages type: title: Tipo content: > As páginas <span class="doc-desc-opt"> offline</span> são exibidas no portal do cliente, se seu HelpDesk está desabilitado. páginas de <span class="doc-desc-opt"> destino</span> são exibidas na página inicial do seu portal de cliente. <span class="doc-desc-opt"> Obrigado</span> são páginas exibidas depois que um usuário envia um Tiket. <span class="doc-desc-opt"> outras</span> páginas podem ser usadas como um sistema simples de gerenciamento de conteúdo (CMS). #This is popup help messages for the Admin Panel -> Manage -> Schedules #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- schedule: title: Definição de programação content: > <b>Nome</b>: Nome exclusivo para o agendamento. <hr> <b>Tipo</b>: Escolha o tipo de agendamento. <span class="doc-desc-title">Horário Comercial</span> define as horas incluídas no cálculo das horas do SLA, onde <span class="doc-desc-title">Horário de Feriado</span> defini as horas que serão excluídas. <hr> <b>Fuso Horário</b>: Escolha o fuso horário para o agendamento. É recomendável deixá-lo vazio por um <span class="doc-desc-title">Flutuante</span> fuso horário. <br><br> O fuso horário flutuante permite que os horários sejam relativos ao fuso horário efetivo no momento do uso. #This is popup help messages for the Admin Panel -> Manage -> SLA Plan #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- name: title: Nome content: > Escolha um nome descritivo para este <span class="doc-desc-title"> Plano de SLA</span> que refletirá sua finalidade. grace_period: title: Período de carência content: > Determine quantas horas após a criação de um ticket ele será automaticamente marcado como vencido. <br><br> As horas são contadas durante a programação especificada. A hierarquia é Programação de departamento, Programação de SLA e Programação padrão do sistema. Se nenhuma Programação for configurada, as Horas serão contadas 24/7 (mesmo após o horário comercial) até que o Ticket esteja Vencido. transient: title: Transitório content: > Transientes SLAs são considerados temporários e podem ser substituídos por um SLA não transitório na transferência de <span class="doc-desc-opt"> Departamento</span>, ou quando seu <span class="doc-desc-title"> tópico de ajuda</span> é alterado. schedule: title: Programação content: > Escolha a programação a ser usada por este SLA ao representar os tickets vencidos. <br> <br> Observe que as configurações do departamento podem substituir essa programação. links: - title: Gerenciar as Programações href: /scp/schedules.php #This is the view / management page for an organization in the user #directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- org_sharing: title: Compartilhamento de ticket content: > <p> Compartilhamento de tickets da organização permite membros acessarem tickets que pertencem a outros mesmo da organização. </p> <p class="info-banner"> <i class="icon-info-sign"></i> Colaboradores sempre tem acesso aos tickets. </p> email_domain: title: Domínio de e-mail content: > Usuários podem ser adicionados automaticamente a esta organização baseando-se no(s) domínio(s) de e-mail. Use a caixa abaixo para entrar com um ou mais domínios, separados por virgulas. Por exemplo, insira <code>minhacompania.com</code> para usuários com os endereços de e-mail terminados em @minhacompania.com #This is popup help messages for the Admin Panel -> Settings -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- agent_name_format: title: Formatação de Nome de Agente content: > Escolha um formato para nomes de Agentes no sistema. Modelos de e-mail os usarão para nomes se nenhum outro formato for especificado. staff_identity_masking: title: Ocultar identidade pessoal content: > Se habilitado, isso irá esconder o nome do agente do cliente durante qualquer comunicação. disable_agent_collabs: title: Desativar os Colaboradores do Agente content: > Se Habilitado, os Agentes que são adicionados como Colaboradores pelos Usuários serão automaticamente Desabilitados. Isso é útil quando os usuários estão adicionando cegamente agentes ao campo CC, fazendo com que os agentes recebam todos os alertas de participante. <br><br> <strong> Observação: </strong> <br> esta configuração é global para todos os tickets criados pelo usuário por meio de API, Piping e Fetching. #Authentication settings agent_password_policy: title: Política de Gerenciamento de Senha content: > Escolha uma <span class="doc-desc-title">Política de Senha</span> para os <span class="doc-desc-title">Agentes</span>. <br><br> Políticas adicionais podem ser adicionadas instalando plugins de <span class="doc-desc-title">Política de senha</span>. allow_password_resets: title: Permitir redefinições de senha content: > Habilite esta funcionalidade se você deseja apresentar o link de <span class="doc-desc-title">"Esqueci Minha Senha"</span> na <span class="doc-desc-title">Página de Log-in de Agentes</span> após uma tentativa falha de log in. reset_token_expiration: title: Janela de redefinição de senha content: > Escolha a duração (em minutos) para o qual os <span class="doc-desc-title"> Tokens de Redefinir senha</span> serão válidos. Quando um agente solicita uma <span class="doc-desc-title"> Redefinição de senha</span>, sera enviado por email um Token que permite o reset da senha atual e a inserção de uma nova senha staff_session_timeout: title: Tempo limite de sessão do agente content: > Escolha o máximo de tempo ocioso (em minutos) antes que um Agente seja obrigado a logar novamente. <br><br> Se você deseja desabilitar o <span class="doc-desc-title">"Tempo Limite de Sessão do Agente"</span>, entre com valor 0. bind_staff_session_to_ip: title: Vincular o sessão de agente para IP content: > Habilite isto se você deseja que o Agente seja lembrado pelo IP atual no momento do Log In.<br><br> Esta opção não é recomendada para usuários que tem seu endereço IP atribuído automaticamente. require_agent_2fa: title: Requer autenticação de dois fatores content: > Habilite este recurso se desejar ter uma camada extra de autenticação configurada para os Agentes quando eles fizerem login no helpdesk. Depois de enviarem corretamente seu nome de usuário e senha, eles deverão enviar um token para concluir o login no helpdesk. #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- page_title: title: Alertas e Avisos content: > Alertas e avisos são notificações de e-mail automático enviadas para agentes quando vários eventos de Tikets são abertos. ticket_alert: title: Alerta de Novo Chamado content: > <p>Alerta enviado para agentes quando é criado um novo Tiket.</p><p class="info-banner"> <i class="icon-info-sign"></i> este alerta não é enviado se o Tiket é atribuído automaticamente através de um Filtro de Tiktes ou o tópico da ajuda.</p> links: - title: Novo modelo de Alerta de Ticket padrão href: /scp/templates.php?default_for=ticket.alert message_alert: title: Alerta de nova mensagem content: > Alerta enviado para agentes quando uma nova mensagem do usuário é acrescentada um Tiket existente. links: - title: Novo modelo de Alerta de mensagem padrão href: /scp/templates.php?default_for=message.alert internal_note_alert: title: Novo alerta interno de atividade content: > Alerta enviado aos agentes quando a atividade interna, como uma nota interna ou uma resposta do agente é anexado a um chamado. links: - title: Modelo padrão de Atividade de Ticket href: /scp/templates.php?default_for=note.alert assignment_alert: title: Alerta de atribuição de tickets content: > Alerta enviado para agentes na atribuição de Tikets. links: - title: Modelo padrão de alerta à atribuição de ticket href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Alerta na transferência content: > Alerta enviado para agentes na transferência de Tiket entre departamentos. links: - title: Modelo padrão de alerta de transferência de ticket href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Alerta de tickets em atraso content: > Alerta enviado para agentes quando um Tiket fica em atraso com base em SLA ou data de vencimento. links: - title: Modelo padrão de alerta de ticket obseleto href: /scp/templates.php?default_for=ticket.overdue - title: Gerenciar os SLAs href: /scp/slas.php system_alerts: title: Sistema de alertas content: > Eventos do sistema significativos que são enviados para o administrador (%{config.admin_email}). Dependendo do <span class="doc-desc-title"> Nível de Log</span> de configurado, os eventos também são disponibilizados nos <span class="doc-desc-title"> Logs do sistema</span> links: - title: Exibir Logs de sistema href: /scp/logs.php - title: Alterar e-mail do administrador href: /scp/settings.php?t=emails #This is popup help messages for the Admin Panel -> Settings -> Autoresponder #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket: title: Novo Ticket content: > Habilite isso, se você quer que uma resposta automática seja enviada para o usuário a cada novo ticket. links: - title: Template de resposta automática para novo ticket href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: Novo Tiket do pessoal content: > Aviso enviado quando um agente cria um Tiket em nome do usuário. <em> O agente pode substituir isso ao criar novos Tikets.</em> links: - title: Aviso de novo modelo de Tiket href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: Nova confirmação de mensagem content: > Aviso enviado confirmando quando uma nova mensagem é adicionada a um ticket existente. links: - title: Novo modelo de confirmação de mensagem href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: Aviso de nova Mensagem content: > Transmissão de mensagens recebidas do emissor da mensagem para todos os outros participantes no Tiket. links: - title: Novo modelo de aviso de atividade href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: Aviso de limite ultrapassado content: > Tiket negado a notificação enviada ao usuário na violação <span class="doc-desc-title">Máxima Tikets abertos</span>. links: - title: Modelo de aviso de limita alcançado href: /scp/templates.php?default_for=ticket.overlimit - title: Definir o máximo Tickets </em> Aberto href: /scp/settings.php?t=tickets #This is popup help messages for the Admin Panel -> Settings -> Emails #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- default_email_templates: title: Conjunto de modelo de Email padrão content: > Selecione o <span class="doc-desc-title"> Conjunto de modelo de Email</span> usado para enviar <span class="doc-desc-title"> alertas</span> e <span class="doc-desc-title"> Auto-respostas</span> para várias ações que podem ocorrer durante a vida de um Tiket. Departamentos de <br><br>podem ser atribuídos um modelo específico de E-mail. links: - title: Gerenciar conjuntos de modelo de Email href: /scp/templates.php default_system_email: title: E-mail padrão de saída content: > Escolha um endereço de e-mail do qual e-mails serão enviados. <br><br><span class="doc-desc-title"> Departamento</span> pode definir seu próprio <span class="doc-desc-title"> endereço de e-mail</span> que irá substituir o que está definido aqui. links: - title: Gerenciar endereços de E-mail href: /scp/emails.php default_alert_email: title: Alerta de e-mail padrão content: > Escolher um endereço de e-mail do qual <span class="doc-desc-title"> alertas e avisos</span> são enviados aos agentes. links: - title: Gerenciar endereços de E-mail href: /scp/emails.php admins_email_address: title: Endereço de e-mail dos administradores content: > Digite o endereço de e-mail de um administrador para o qual são enviados <span class="doc-desc-title"> Alerta de novos Tikets</span> (se habilitado) e <span class="doc-desc-title"> Erros do sistema</span>. links: - title: Gerenciar Alertas & Avisos href: /scp/settings.php?t=alerts email_fetching: title: Busca de e-mail content: > Permitem a sondagem para IMAP/POP configurado e habilitado para <span class="doc-desc-title"> Caixas de email</span>. links: - title: Gerenciar caixa de correio href: /scp/emails.php enable_autocron_fetch: title: Buscar E-mails usando Auto-cron content: > Habilitando e-mail periódico ele irá usar o Gerenciador de tarefas interno desencadeado pela atividade dos agentes. <br><br>Por favor note que e-mails não serão obtidos se ninguém estiver conectado ao painel de controle de pessoal. O agendador de tarefa externa é altamente recomendado para tempo de busca personalizável. links: - title: Usando o Agendador de tarefas externas href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html strip_quoted_reply: title: Remover reposta citada content: > Se ativado, isto irá remover a correspondência anterior entre as comunicações de e-mail. <br> Este recurso é relacionado e dependente da <span class="doc-desc-title"> resposta Separador Tag </ span> abaixo. reply_separator_tag: title: Tag separadora de resposta content: > Este é um token indicando ao usuário para</span> resposta acima da linha. <br><br><strong>Nota:</strong> só é relevante se <span class="doc-desc-title"> trecho citado na resposta</span> é habilitado acima. emailed_tickets_priority: title: Prioridade dos Tickets enviados por e-mail content: > Escolha se você gostaria que a opção de prioridade/importância do email do usuário (por exemplo, OutLook) para ditar a prioridade do novo Tiket. <br><br>Essa configuração pode ser substituída por um <span class="doc-desc-title"> Filtro de Tiket</span>. links: - title: Criar & gerenciar filtros de tickets href: /scp/filters.php accept_all_emails: title: Aceitar todos os E-mails content: > Aceite e-mails de usuários desconhecidos. <br><br>Desmarcar essa configuração irá resultar em Tikets rejeitados. accept_email_collaborators: title: Aceitar E-mail de colaboradores content: > Adicione participantes e-mail incluídos <code><strong>para</strong></code> e <code><strong>CC</strong></code> campos como colaboradores do Tiket. < br / > < br / > <em>colaboradores podem sempre ser adicionados manualmente por agentes ao visualizar um Tiket.</em> default_mta: title: Padrão MTA content: > <span class="doc-desc-title"> MTA padrão</span> cuida do processo de entrega de e-mail para e-mails enviados sem configuração SMTP. ticket_response_files: title: Arquivos de resposta do ticket content: > Se habilitado, todos os anexos que um agente pode anexar a uma resposta de Tiket serão incluídos também no email para o usuário. verify_email_addrs: title: Verificar o endereço E-mail content: > Enable this option to check if the email address has a mail exchanger (MX) in the domain's DNS. This is useful to detect incorrectly typed email addresses. This is performed in addition to checking the email address wellformedness. #This is popup help messages for the Admin Panel -> Settings -> Knowledgebase #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- knowledge_base_settings: title: Configurações da Base de conhecimento content: > knowledge_base_status: title: Status da Base de conhecimento content: > Habilite essa configuração para permitir aos usuários acesso de auto-atendimento para seus artigos da base de conhecimento público. Categorias de <br><br>base de conhecimento e FAQs podem ser feitas internamente (visíveis somente por agentes). links: - title: Gerenciar a Base de conhecimento href: /scp/kb.php restrict_kb: title: Restringir Acesso à Base de Conhecimento content: > Ative esta opção para impedir usuários não cadastrados acessem seus artigos da base de conhecimento na interface do cliente. links: - title: Configurações de controle de acesso href: /scp/settings.php?t=users canned_responses: title: Resposta pronta content: > Habilite essa configuração para permitir que os agentes possam usar <span class="doc-desc-title"> Respostas Prontas</span> ao responder os Tikets . links: - title: Gerenciar respostas criadas href: /scp/canned.php #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- company_information: title: Informação da Empresa content: > Isto refere-se à empresa ou organização que se beneficiarão com o software do osTicket e seu pessoal de suporte. As informações aqui aparecerão nas assinaturas de e-mail (ou seja, o rodapé) quando os Tikets são respondidos pelos agentes. links: - title: Formulário de informações da empresa href: /scp/forms.php?type=C landing_page: title: Página Inicial content: > O <span class="doc-desc-title"> Página Inicial </ span> é exibido na página principal do seu seu site de suporte. offline_page: title: Página Offline content: > A <span class="doc-desc-title"> Página Offline</span> é exibido no site de suporte quando o help desk está offline, consulte o painel de Administração -> Configuração -> sistema -> Status do Helpdesk. default_thank_you_page: title: Página Padrão de Agradecimento content: > A <span class="doc-desc-title">página de agradecimento</span> é exibida para o cliente quando um <span class="doc-desc-title">cliente</span> envia um novo Tiket. <br/> <br/> <span class="doc-desc-title">Obrigado</span> páginas podem ser associadas a tópicos da ajuda. logos: title: Logos content: > Você pode personalizar o <span class="doc-desc-title"> logotipo</span> que será exibido ao cliente no Portal do cliente (ou seja, seu Site de Suporte). upload_a_new_logo: title: Fazer upload de um novo logotipo content: > Escolha um logotipo nos formatos. gif,. jpg ou. png. o sistema redimensionará proporcionalmente a exibição de seu logotipo, no entanto, é recomendável que você mantenha seu logotipo perto do tamanho padrão de: (817px × 170px). backdrops: title: Cenários content: > Você pode customizar o <span class="doc-desc-title">Cenário</span> que será mostrado na página de login de Agente. upload_a_new_backdrop: title: Carregar um Novo Cenário content: > Escolha uma imagem nos formatos .gif, .jpg ou .png. Nós iremos redefinir o tamanho de exibição da imagem. Nós não iremos, todavia, redefinir o tamanho do arquivo da imagem. Portanto, para acelerar o tempo de carregamento, é recomendado que você mantenha sua imagem relativamente pequena (menos de um megabyte). Note, também, que a configuração de upload máximo do PHP ainda se aplica. #This is popup help messages for the Admin Panel -> Settings -> System #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_status: title: Status do Sistema content: > Se o status for alterado para <span class="doc-desc-opt">Offline</span>, a interface do cliente será desativada. Apenas os administradores poderão acessar o sistema. helpdesk_url: title: Endereço URL do Suporte content: > Essa URL é a base da sua instalação do osTicket. É usada na comunicação por e-mail para direcionar os usuários finais para a interface do sistema. helpdesk_name_title: title: Nome/Título da Central de Ajuda content: > Este é o título que aparece na aba do navegador. Se sua página de Help Desk for marcada, este será o nome/título da página do site. default_department: title: Departamento Padrão content: > Escolha um padrão de <span class="doc-desc-title"> Departamento</span> para Tikets que não são atribuídos automaticamente para um departamento. <br/> <br/> Tiket pode ser atribuído na base no tópico da ajuda, email de entrada e nas configurações de Filtro de Tikets. default_schedule: title: Programação Padrão content: > Escolha a programação padrão a ser usada pelo SLA ao representar os tickets vencidos. links: - title: Gerenciar as Programações href: /scp/schedules.php force_https: title: Forçar HTTPS content: > Esta configuração permite que os Administradores configurem se desejam ou não Forçar HTTPS em todo o sistema. Se ativado, qualquer solicitação que esteja usando o protocolo HTTP será redirecionada para o protocolo HTTPS. Observe que isso só funcionará se você tiver um certificado SSL instalado e HTTPS configurado no servidor. <br/><br/> <b>Observação</b><rb/> Isso pode afetar piping scripts remotos. Consulte novos scripts incluídos em <code>setup/scripts/</code> para atualizações. default_page_size: title: Tamanho de Página Padrão content: > Escolha o número de itens exibidos por página nas filas de entrada no painel pessoal. Cada agente também pode personalizar este número por conta própria sob <span class="doc-desc-title"> Minhas preferências</span>. default_log_level: title: Nível de Log padrão content: > Determine o nível mínimo de questões que será gravado no <span class="doc-desc-title"> log do sistema</span>. <span class="doc-desc-opt"> depurar</span> representa a menor gravidade, e <span class="doc-desc-opt"> erro</span> representa a maior gravidade. Por exemplo, se você quiser ver todos os problemas nos <span class="doc-desc-title"> Logs do sistema</span>, escolha <span class="doc-desc-opt"> depurar</span>. purge_logs: title: Limpar Logs content: > Determine quanto tempo você gostaria de manter <span class="doc-desc-title"> Os Logs do sistema</span>, antes de serem excluídos. enable_richtext: title: Ativar Rich Text content: > Se habilitado, isto permitirá o uso do editor de texto entre clientes e agentes. enable_avatars: title: Habilitar Avatars na Visualização de Discussão content: > Ative esta opção para mostrar <span class="doc-desc-title">Avatares</span> sobre a correspondência de discussão. <br> <br> A <span class="doc-desc-title">Fonte do Avatar</span> pode ser definida nas páginas de configurações de Agentes e Usuários. links: - title: Definições do Agente href: /scp/settings.php?t=agents - title: Configurações de Usuários href: /scp/settings.php?t=users collision_avoidance: title: Agente de anulação de conflito content: > Digite o período máximo de tempo que um agente tem permissão para realizar um bloqueio em um bilhete ou tarefa sem qualquer atividade. <br><br> Digite <span class = " doc -desc -opt "> 0 </ span > para desativar o recurso de bloqueio. allow_iframes: title: Permitir o sistema iFrame content: > Insira uma lista separada por vírgulas de urls/domínios para o sistema a ser enquadrado. Se deixado em branco, o sistema será padronizado como 'self'. Aceita wildcards de domínio, HTTP/HTTPS URL schemes e números de portas. <br><br> <b>Exemplo:</b> <br> https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Info de Sintaxe (host-source) href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: ACL (Lista de Controle de Acesso) content: > Insira lista de endereços IP separados por vírgula que terão acesso ao sistema. Existem quatro opções para aplicar o ACL em qual(is) painel(is). <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Aplicar em</th> <th>Descrição</th></tr> <tr><td>Desabilitado</td> <td>Desabilita totalmente o ACL.</td></tr> <tr><td>All</td> <td>Aplica ACL à todos os Painéis. (ie. Portal Cliente, Painel da Equipe, Painel Admin)</td></tr> <tr><td>Portal Cliente</td> <td>Aplica ACL apenas ao Portal Cliente.</td></tr> <tr><td>Painel da Equipe</td> <td>Aplica ACL apenas ao Painel da Equipe e Painel Admin.</td></tr> </tbody></table> embedded_domain_whitelist: title: Lista branca de domínios embutidos content: > Insira uma lista de domínios separados por vírgulas a serem incluídos na lista de permissões para iFrames usados no sistema. Não insira <code>http(s)</code> ou <code>www</code> com o domínio; apenas o nome de domínio será aceito. Isso é usado quando você deseja incorporar conteúdo no sistema (por exemplo, vídeo do YouTube) via Portal do Cliente, Base de conhecimento, etc. Se você adicionar um iframe com um domínio não incluído na lista de permissões, o sistema removerá o iframe automaticamente. Por padrão, o sistema permite YouTube, Vimeo, DailyMotion e Microsoft Stream. <br><br> <b> Exemplo: </b> <br> domain.tld, sub.domain.tld #Date and time options date_time_options: title: Data & Hora Opções content: > As seguintes configurações definem as configurações padrões para configurações de Data & Horário para o help desk. Você pode optar por usar os padrões para o locale selecionado ou usar personalizar os formatos para atender às suas necessidades específicas. Consulte as strings do formato UTI como uma referência para a personalização. As datas abaixo indicadas simplesmente ilustram o resultado de seus valores correspondentes. links: - title: Ver a Tabela de Formatação de data UTI href: http://userguide.icu-project.org/formatparse/datetime languages: title: Idiomas do Sistema content: > Escolha o idioma primário do sistema e opcionalmente idiomas secundários para deixar sua interface com aparência local para seus agentes e usuários finais. primary_language: title: Idioma Preferencial do Sistema content: > O conteúdo deste idioma é mostrado aos agentes e usuários finais se as respectivas preferências não estiverem atualmente disponíveis. Isso inclui o conteúdo da interface, bem como o conteúdo personalizado, tais como páginas de agradecimento e mensagens de email. <br/><br/> Este é o idioma no qual o conteúdo não traduzido será exibido. secondary_language: title: Idiomas Secundários content: > Escolha as opções de preferência do idioma para seus agentes e usuários finais. A interface estará disponível nestes idiomas, e conteúdo personalizado como páginas de agradecimento e tópicos de ajuda serão traduzidos para estes idiomas. #Attachments attachments: title: Configurações de Anexos e Armazenamento content: > Configurar como os anexos são armazenados. default_storage_bk: title: Backend de Armazenamento em Disco content: > Escolha como os anexos são armazenados. <br><br> Backends de armazenamento adicionais podem ser adicionados instalando plugins de armazenamento max_file_size: title: Tamanho máximo do arquivo content: > Escolha o tamanho máximo para os anexos enviados por seus agentes. Isso inclui anexos programados, artigos de base de conhecimento e anexos em resposta de chamados e tarefas. O limite máximo é controlado pelo parâmetro do PHP <code>upload_max_filesize</code>. links: - title: Configurações do PHP ini href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Requer Login content: > Ative essa configuração para proibir a veiculação de anexos a usuários não autenticados. Ou seja, os usuários devem entrar no sistema (usuários finais e agentes) para visualizar anexos. <br><br> De uma perspectiva de segurança, esteja ciente de que o navegador do usuário pode reter arquivos previamente visualizados em seu cache. Além disso, todos os links de arquivos no seu helpdesk expiram automaticamente após cerca de 24 horas. #This is popup help messages for the Admin Panel -> Settings -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Formato do número da Tarefa content: > Esta configuração é utilizada para gerar números de tarefas. Utilize o símbolo de hash (`#`) onde dígitos devem ser colocados. Qualquer outro texto no formato de número será preservado. <br/><br/> Por exemplo, para números de 6 dígitos, utilize <code>######</code>. sequence_id: title: Sequência de Número de Tarefa content: > Escolha uma sequência de onde devem ser derivados os números de tarefa. O sistema possui uma incrementação sequencial e uma incrementação aleatória por defeito. Poderá criar as sequências que desejar. default_sla: title: SLA Padrão content: > Escolha o Sla padrão para gerenciar por quanto tempo uma tarefa pode permanecer Aberta antes de ser dada como Vencida. links: - title: Criar mais planos de SLA href: /scp/slas.php default_priority: title: Prioridade Padrão content: > Escolha a <span class="doc-desc-title">prioridade</span> padrão para tarefas que não tiveram prioridade atribuída automaticamente. task_attachment_settings: title: Anexos da discussão de tarefa content: > Definir as configurações para arquivos anexados no campo de <span class="doc-desc-title">detalhes do problema</span>. Essas configurações são utilizadas para todas as novas tarefas e novas mensagens, independentemente do canal de origem (portal web, e-mail, api etc). page_title: title: Alertas e Avisos content: > Alertas e avisos serão automatizados para notificações de e-mail enviadas para agentes quando vários eventos de tarefas são acionados. task_alert: title: Alerta de Nova Tarefa content: > <p>Alerta enviado para os Agentes quando uma nova tarefa é criada. </p><p class="info-banner"><i class="icon-info-sign"></i> Este alerta não é enviado se a tarefa é auto-atribuída. </p> links: - title: Template padrão de Alerta de Nova Tarefa href: /scp/templates.php?default_for=task.alert activity_alert: title: Alerta de Atividade na Tarefa content: > Alerta enviado para os Agentes quando uma nova mensagem é acrescentada a uma tarefa existente. links: - title: Template de Alerta Padrão para Nova Atividade href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: Aviso de atribuição de tarefa content: > Alerta enviado aos Agentes na atribuição de tarefas. links: - title: Template de Alerta Padrão para Atribuição de Tarefa href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: Aviso de transferência de tarefa content: > Alerta enviado aos agentes quando uma tarefa é transferida entre Departamentos. links: - title: Template de alerta padrão para Transferência de Tarefa href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: Alerta de tarefas em atraso content: > Alerta enviado para agentes quando uma Tarefa vence com base no SLA ou na data de vencimento. links: - title: Template de Alerta Padrão para Tarefa Obsoleta href: /scp/templates.php?default_for=task.overdue.alert - title: Gerenciar os SLAs href: /scp/slas.php #This is popup help messages for the Admin Panel -> Settings -> Tickets #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Formato de número de chamado content: > Esta configuração é usada para gerar números de ticket. Use sinais de hash ('#') onde os dígitos devem ser colocados. Qualquer outro texto no formato do número será preservado. <span class="doc-desc-title">Tópicos de Ajuda</span> é possível definir formatos numéricos personalizados. <br/><br/> Por exemplo, para criar um número de 6 dígitos use <code>######</code>. sequence_id: title: Sequencia do Número do Ticket content: > Selecione uma estilo sequência para criar os novos números de ticket. O sistema vem de fábrica com uma sequência incremental e aleatória. Você pode criar quantas sequências quiser. Use sequências diferentes no <span class="doc-desc-title">Formato de Número do Ticket</span> de configuração para tópicos de ajuda. queue_bucket_counts: title: Contagens de tickets de nível superior content: > Essa configuração é usada para ocultar ou mostrar as contagens de tickets em filas de nível principal. Volte para o jeito que as coisas costumavam ser. default_ticket_status: title: Status Padrão para novos Tickets content: > Escolha um status padrão para os novos tickets. Isto pode ser definido para cada tópico de ajuda, se desejado. Ele também pode ser substituído por um filtro de ticket. links: - title: Gerenciar Status do Ticket href: /scp/lists.php?type=ticket-status default_sla: title: SLA Padrão content: > Escolha o padrão de contrato de nível de serviço para gerenciar um Tiket quanto tempo pode permanecer aberto antes dele ser marcado como vencido. links: - title: Criar mais planos de SLA href: /scp/slas.php default_ticket_queue: title: Fila padrão de tickets content: > Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting. default_priority: title: Prioridade Padrão content: > Escolha que um padrão <span class="doc-desc-title"> prioridade</span> para Tikets não atribuídos uma prioridade automaticamente. <br/> <br/> Prioriy pode ser atribuído através do tópico da ajuda, departamento roteado ou configurações de Tiket. maximum_open_tickets: title: Máximo de Tickets Abertos content: > Insira o máximo <em>número</em> de bilhetes que um usuário terá permissão para <strong>abrir</strong> em seu HelpDesk. <br><br>Enter <span class="doc-desc-opt"> 0</span> ou se você prefere desabilitar essa limitação. email_ticket_priority: title: Prioridade Ticket de e-mail content: > Usar prioridade de e-mail atribuída pelo serviço de email do destinatário show_related_tickets: title: Mostrar Tikets relacionados content: > Mostrar todos os Tikets relacionados no login do usuário - caso contrário o acesso é restrito a um modo de exibição de Tiket por login human_verification: title: Verificação humana content: > Habilite CAPTCHA no Portal do cliente para verificar que um novo Tiket foi aberto pou uma pessoa. <br><br>Requer GDLib biblioteca claim_tickets: title: Tickets de Reinvidição na Resposta content: > Habilite para atribuir tickets não atribuídos ao Agente respondente. <br><br> Tickets reabertos são sempre atribuídos ao último respondente a não ser que a atribuição automática ao reabrir esteja desabilitada no nível de Departamento. auto_refer: title: Referência automática de tickets ao fechar content: > Habilite isto para referir automaticamente os tickets aos Agentes atribuídos ou Agentes de fechamento quando um ticket for fechado. <br><br> Isso é necessário quando você deseja dar aos agentes com acesso limitado acesso contínuo aos tickets atribuídos depois que eles forem fechados. collaborator_ticket_visibility: title: Visibilidade de tickets do colaborador content: > Se habilitado, os usuários terão visibilidade para TODOS os tickets em que participarem quando entrarem no Portal Web. <br> <br> Se desativado, os usuários só poderão ver seus próprios tickets ao entrar no Portal Web. require_topic_to_close: title: Requer Tópico de Ajuda ao Encerrar content: > Se Habilitado, um Ticket precisa ter um Tópico de Ajuda para ser Encerrado por um Agente allow_external_images: title: Permitir imagens externas content: > Se Ativado, o sistema permitirá imagens externas embutidas que tenham uma extensão de imagem válida (.png, .jpg, .jpeg, .gif). Se desabilitado, o sistema excluirá todas as imagens externas embutidas. Uma advertência a ser observada é que, se a configuração for Desativada, ainda armazenaremos imagens externas embutidas que tenham uma extensão de imagem válida, caso a configuração seja reativada no futuro. assigned_tickets: title: Tickets Atribuídos content: > Habilite esse recurso para excluir Tikets atribuídos da <span class="doc-desc-title"> Abrir fila de Tikets</span>. answered_tickets: title: Tickets Respondidos content: > Habilite esse recurso mostrar Tikets respondidos na <span class="doc-desc-title"> Fila de respostas</span>. Caso contrário, ele será incluído na <span class="doc-desc-title"> Fila de Entrada</span>. ticket_attachment_settings: title: Anexar Ticket do Tópico content: > Definir as configurações para arquivos anexados no campo de <span class="doc-desc-title">detalhes do problema</span>. Essas configurações são utilizados para todos os novos tickets e novas mensagens, independentemente do canal de origem (portal web, e-mail, api, etc.). #This is popup help messages for the Admin Panel -> Settings -> Users #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- client_name_format: title: Formato do Nome do Usuário content: > Escolha um formato para nomes de usuários em todo o sistema. Os modelos de e-mail o usarão para nomes se nenhum outro formato for especificado. #Authentication settings client_password_policy: title: Política de Gerenciamento de Senha content: > Escolha uma <span class="doc-desc-title">Política de Senha</span> para <span class="doc-desc-title">Usuários</span>. <br><br> Políticas adicionais podem ser adicionadas instalando plugins de <span class="doc-desc-title">Política de senha</span>. client_session_timeout: title: Tempo limite de sessão de usuário content: > Escolher o máximo de tempo osioso (em minutos) antes que um agente possa fazer login novamente. <br><br>Se você quiser desativar o <span class="doc-desc-title"> Tempo limite da sessão de pessoal</span>, digite 0. registration_method: title: Opções de registo content: > <span class="doc-desc-title"> Método de registro</span> e <span class="doc-desc-title"> registro necessário</span> são usados juntos para configurar como os usuários registrar e acessam o portal web de seu HelpDesk. A tabela a seguir resume como as duas configurações são interpretadas pelo sistema. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" > <tbody style="vertical-align:top;"> <tr><th>registro necessário</th> <th>Registo método</th> <th>resultado</th></tr> <tr><td>públicos</td> <td>não</td> <td>registo incentivada, mas não é necessário para novos Tikets.</td></tr> <tr><td>Sim</td> <td>público</td> <td>registo e login são necessários para novos Tikets</td></tr> <tr><td>Não</td> <td>privada</td> <td>qualquer um pode criar um Tiket, mas apenas agentes podem registrar contas</td></tr> <tr><td>Sim</td> <td>privada</td> o <td>acesso do usuário é apenas por convite</td></tr> <tr><td>Com deficiência</td> <td>não</td> <td>ninguém pode se registrar para uma conta, mas qualquer um pode criar um Tiket. <em>Isto foi como osTicket funcionava antes 1.9</em></td></tr> <tr><td>Sim</td> <td>com deficiência</td> <td>desativar novos Tikets através do portal web</td></tr></tbody></table> client_verify_email: title: Requer a verificação de E-mail content: > Desabilite esta opção para oferecer a seus usuários acesso imediato aos Tikets através da página de login "Verificar Status do Ticket" no portal do cliente. Se habilitado, (que é o padrão), os usuários deverão receber um e-mail e seguir um link no e-mail para ver o Tiket. Verificação de <br><br>e-mail desabilitando pode permitir que terceiros (por exemplo, o Tiket colaboradores) para representar o proprietário do bilhete. allow_auth_tokens: title: Habilitar Tokens por Autenticação content: > Habilite esta opção para permitir o uso de tokens de autenticação para os usuários entrarem automáticamente quando clicar no link do ticket. #This is popup help messages for the Admin Panel -> Staff -> Add Staff Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- username: title: Nome de usuário content: > Por favor, escolha um <span class="doc-desc-title"> username</span> para o Agente que é exclusivo para seu <span class="doc-desc-title"> Help Desk</span>. reset2fa: title: Redefinir autenticação de dois fatores content: > No caso de um Agente perder a capacidade de fazer login no helpdesk usando sua configuração de dois fatores atual, um Admin pode redefinir a configuração dois fatores do Agente para que possa reconfigurá-la no próximo login bem-sucedido. email_address: title: Endereço de e-mail content: > Digite o e-mail do agente que receberá <span class="doc-desc-title"> alertas e avisos</span> do <span class="doc-desc-title"> Help Desk</span>. 0: <br><br> 1: Pessoal pode entrar em painel de controle de pessoal com endereço ou nome de usuário ou e-mail. welcome_email: title: Email de Boas Vindas content: > Envie o novo agente um link de acesso da conta do qual o agente será capaz de definir sua própria senha. Caso contrário, você precisará definir senha e comunicar as informações de login para os novos funcionários. account_password: title: Senha da conta content: > Como <span class="doc-desc-title"> administrador</span>, você poderá alterar a senha de um agente. forced_password_change: title: Forçar alteração de senha content: > Habilite isso se você quiser forçar o novo agente para alterar sua própria senha no momento seguinte log-in. agents_signature: title: Assinatura do agente content: > Crie uma assinatura para o agente que pode ser selecionado ao responder a um bilhete. account_status: title: Status da Conta content: > Se o status do agente é <span class="doc-desc-opt"> bloqueado</span>, não será capazes de login para o help desk. assigned_group: title: Grupo atribuído content: > O <span class="doc-desc-title"> grupo</span> que você escolher para esse agente pertencer irá determinar quais permissões o agente tem dentro o <span class="doc-desc-title"> Help Desk</span>. links: - title: Gerenciar Grupos href: /scp/groups.php primary_department: title: Departamento Principal content: > Escolha o <span class="doc-desc-title">departamento</span>principal a que este Agente pertence e a sua <span class="doc-desc-title">Função</span>. links: - title: Gerenciar departamentos href: /scp/departments.php primary_role: title: Regra primária content: > Escolha a principal <span class="doc-desc-title">função</span> a que o agente pertence. primary_role_on_assign: title: Escolha a Principal Função para as respetivas atribuições content: > Ative esta opção para recuar a <span class="doc-desc-title">função primária</span>, quando este agente é atribuído um ticket e tarefas fora do seu<span class="doc-desc-title"> departamento primário</span> e <span class="doc-desc-title"> aos departamentos</span> de acesso ampliado. Caso contrário, o agente vai visualizar apenas o acesso. daylight_saving: title: Horário de Verão content: > Ativar esse recurso se você gostaria que o horário de verão Salvando automaticamente entram em jogo para o zona de tempo do agente. limited_access: title: Acesso Limitado content: > Se habilitada, o agente só terá acesso aos bilhetes atribuídos diretamente ou através da equipe. directory_listing: title: Listagem de diretório content: > Habilite isso, se você gostaria de listar este agente no <span class="doc-desc-title"> Diretório pessoal</span>. links: - title: Visite o diretório pessoal href: /scp/directory.php vacation_mode: title: Modo de férias content: > Se você alterar o status do agente para o <span class="doc-desc-opt"> Modo de férias</span>, o agente não receber todos os <span class="doc-desc-title"> alertas e avisos</span> nem estar disponível para atribuição de bilhetes. #This is popup help messages for the Account Panel -> Agents -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- status: title: Status content: > Se desativado ou arquivado, este <span class="doc-desc-title">Departamento</span> não estará disponível. type: title: Tipo content: > Selecione <span class="doc-desc-opt"> privada</span> se desejar atribuições de máscara a este departamento no Portal do cliente. Além disso, quando marcado como <span class="doc-desc-opt"> particular</span>, o <span class="doc-desc-title"> Departamento de assinatura</span> não será exibido em respostas de e-mail. <br/> <br/> Deve ser pelo menos um departamento <span class="doc-desc-opt"> público</span> email: title: Email content: > Endereço de E-mail utilizado quando a resposta é enviada para o usuário, quando um funcionário responder ao ticket. template: title: Conjunto de modelo content: > E-mail <span class="doc-desc-title">Conjunto de Modelo</span> usado para Respostas Automáticas, Alertas & Avisos para tickets encaminhados a esse departamento. links: - title: Gerenciar modelos href: /scp/templates.php sla: title: SLA content: > Nível de Acordo de Serviço para os tickets enviados para este departamento. links: - title: Gerenciar planos de SLA href: /scp/slas.php schedule: title: Programação content: > Cronograma utilizado pelo SLA na renderização de tickets, encaminhado para este Departamento, Vencido. <br><br> Essa configuração tem precedência sobre as configurações de programação do sistema e SLA. links: - title: Gerenciar as Programações href: /scp/schedules.php manager: title: Gerente de departamento content: > Selecione um <span class="doc-desc-title"> Gerente</span> para este departamento. <br/> <br/> Os gerentes podem ser configurados para receber alertas especiais e também tem o direito de cancelar chamados. links: - title: Gerenciar Alertas & Avisos href: /scp/settings.php?t=alerts group_membership: title: Alertas & Avisos de destinatários content: > Selecione os destinatários configurado <span class="doc-desc-title">Alertas & Avisos</span>. links: - title: Configurar Alertas & Avisos href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: Restrições de atribuição de ticket content: > Determine se os tickets podem ser atribuídos a todos os agentes, agentes com acesso ao departamento principal ou ao departamento estendido ou somente aos agentes com acesso ao departamento primário. disable_auto_claim: title: Desativar Auto-Reivindicação content: > Ative esta opção para <strong>desabilitar</strong> a reivindicação automática na resposta para este departamento. <br><br> Os agentes ainda poderão reivindicar os pedidos não atribuídos disable_reopen_auto_assign: title: Desabilitar Atribuição Automática ao Reabrir content: > Selecione para <strong>desabilitar</strong> atribuição automática de tickets reabertos para este departamento. <br><br> Do contrário, o Ticket será atribuído automaticamente ao último Agente respondente auto_response_settings: title: Configurações de autoresponder content: > Isto permite substituir as configurações globais da Reposta automática para este departamento. new_ticket: title: Reposta automática de Novo Ticket content: > Você pode desativar a Resposta automática enviada para o usuário quando um novo ticket é criado e encaminhado para o Departamento. new_message: title: Nova mensagem de Reposta automática content: > Você pode desabilitar a Reposta Automática enviada ao Usuário para confirmar uma mensagem recém postada por tickets neste Departamento. auto_response_email: title: Reposta automática de Email content: > Selecione um endereço de e-mail do qual Reposta automática são enviadas para este departamento. department_access: title: Grupo de acesso content: > Permitir que os funcionários de outros departamentos acessem a tickets nesse departamento. department_signature: title: Assinatura de departamento content: > Seleção de assinaturas de departamentos disponíveis. #This is popup help messages for the Admin Panel -> Staff -> Departments #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- type: title: Tipo content: > Se o tipo do departamento é privado, então a assinatura do departamento não estarão disponível na resposta nem mostrará a atribuição do departamento do Portal do cliente. dept_manager: title: Gerente de departamento content: > Você pode escolher um funcionário como gerente do departamento para receber Alertas & Avisos de tickets em departamentos. 0: Os funcionários não precisam ser membros do departamento para ser gerente do departamento #This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- groups: title: Grupos content: > Grupos são usados para definir as permissões do agente no help desk. Grupos também podem conceder acesso aos departamentos que não seja departamento principal de um agente. status: title: Status content: > Se <span class="doc-desc-opt"> desativado</span>, agentes atribuídos a este grupo não pode entrar e não receberá departamento alertas e avisos. department_access: title: Acesso de departamento content: > Verifique se todos os departamentos para que os membros do grupo têm permissão de acesso. #This is popup help messages for the Admin Panel -> Staff -> Staff Members #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Membros da Equipe content: > A tabela a seguir exibe os resultados do filtro acima. Se não forem escolhidas as configurações de filtro, então todos os <span class="doc-desc-title"> Agentes</span> (pessoal) <span class="doc-desc-title"> Membros</span> são exibidos e pelas páginas. Consulte a seção de páginas abaixo para navegar através de mais resultados. status: title: Status content: > Isto irá mostrar se o <span class="doc-desc-title">Agente</span> é Bloqueado, Ativo ou Ativo (de férias). #This is popup help messages for the Admin Panel -> Staff -> Teams #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- teams: title: Equipes content: > Equipes são um ou mais Agentes trabalhando em conjunto no objetivo da atribuição do ticket. Os membros da equipe podem se estender para além das fronteiras do Departamento. status: title: Status content: > Se <span class="doc-desc-opt">Desativada</span>, esta equipe não estará disponível para atribuições de ticket nem receber Alertas & Avisos sobre atribuições anteriores. lead: title: Liderança de equipe content: > Uma <span class="doc-desc-title"> Equipe</span> pode ter um líder nomeado que pode receber <span class="doc-desc-title"> Alertas & Avisos</span> separado dos membros. links: - title: Configurar Alertas & Avisos href: /scp/settings.php?t=alerts assignment_alert: title: Alerta de atribuição content: > Você pode desabilitar o <span class="doc-desc-title"> Alerta de Atribuição de Ticket</span> para tickets atribuídos a esta equipe. links: - title: Configurar Alertas & Avisos href: /scp/settings.php?t=alerts members: title: Membros da equipe content: > Membro de equipe é configurado através do perfil do agente. links: - title: Gerenciar equipe href: /scp/staff.php #This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- signature: title: Linha de Assinatura da Equipe content: | Crie as assinaturas dos colaboradores para responder aos tickets. Esta assinatura aparecerá como uma opção na parte inferior de uma resposta do ticket type: title: Tipo de Conta content: | Administradores têm o privilégio de acessar o painel de Administrador. Funcionário só tenho acesso ao gerenciar tickets e a base de conhecimento group: title: Grupo atribuído content: | Associação de grupo define o papel do funcionário no sistema. Visite a página de gerenciamento de grupo para definir qual acesso este funcionário tem para o help desk notes: title: Notas internas content: | Coloque notas internas relativas à funcionário; notas só são visíveis ao funcionário cujo tipo de conta é Administrador #This is popup help messages for the Agents Panel -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- advanced: title: Avançado content: > Reduza seus parâmetros de pesquisa. Um vez que você selecionou seus critérios de busca avançada e executou a busca, você pode <span class="doc-desc-title">Exportar </span> os dados na parte inferior da página. export: title: Exportar content: > Exporte seus dados atualmente no modo de exibição em um arquivo CSV. Arquivos CSV podem ser abertos com qualquer software de planilha eletrônica (ou seja, Microsoft Excel, páginas da Apple, OpenOffice, etc.). #This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- search_field: title: Campo de pesquisa content: > advanced: title: Avançado content: > Reduza seus parâmetros de pesquisa. Um vez que você selecionou e executou seus critérios de busca avançada, você pode <span class="doc-desc-title">Exportar </span> os dados na parte inferior da página de tickets. open_tickets_table: title: Tabela de tickets aberta content: > Tickets atualmente abertos e que requerem atenção ticket: title: Ticket content: > date: title: Data content: > subject: title: Assunto content: > from: title: De content: > priority: title: Prioridade content: > assigned_to: title: Atribuído a content: > export: title: Exportar content: > Exporte seus dados atualmente no modo de exibição em um arquivo CSV. Arquivos CSV podem ser abertos com qualquer software de planilha eletrônica (ou seja, Microsoft Excel, páginas da Apple, OpenOffice, etc.). advanced_search_dialog: title: Busca Avançada content: > adv_keyword: title: Pesquisar palavra-chave content: > Encontre soluções baseadas no assunto ou corpo da mensagem do ticket, bem como todo o conteúdo textual associado aos campos personalizados para os usuários e tickets. adv_date_range: title: Pesquisar por intervalo de datas content: > Definição aqui merge_types: title: Tipos de Combinação content: > <b>Combinar Tópicos:</b> Tópicos de todos os tickets serão exibidos cronologicamente.</br> <b>Tópicos Separados:</b> Tópicos dos tickets serão exibidos separadamente, um ticket por vez. child_status: title: Status do Ticket Filho content: > Todos os Tickets Filho terão o status fechado, pois as entradas do tópico serão todas movidas para o Ticket Pai. parent_status: title: Status do Ticket Pai content: > Se você optar por definir um Status Pai, o Ticket Pai será alterado para o status que você selecionar. O Ticket no topo da lista será o Ticket Pai. reply_types: title: Tipos de Respostas content: > <b>Responder à Todos:</b> Esta resposta será enviada ao Usuário e aos Colaboradores que você desejar incluir.</br> <b>Responder ao Usuário:</b> Esta resposta será enviada ao Usuário apenas.</br> <b>Não Enviar E-mail de Resposta:</b> Nenhum email de alerta será enviado, no entanto, a resposta do Agente estará visível para <b>TODOS</b> os Usuários que visualizarem o Ticket. #Email template: assigned.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Enviada ao membro da equipe quando um chamado é atribuído a ele. Chamados podem ser atribuídos automaticamente pelo sistema ou manualmente por um outro membro da equipe. Use %{assigner} para distinguir quem fez o trabalho. subject: | Chamado atribuído a você body: | <h3><strong>Olá %{assignee.name.first},</strong></h3> O chamado <a href="%{ticket.staff_link}">#%{ticket.number}</a> foi designado para você por %{assigner.name.short} <br> <br> <table> <tbody> <tr> <td> <strong>De</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Assunto</strong>: </td> <td> %{ticket.subject} </td> </tr> </tbody> </table> <br> %{comments} <br> <br> <hr> <div>Para ver / responder ao chamado, favor <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >acessar</span></a> o sistema de atendimento</div> <em style="font-size: small; ">Seu amigo, Sistema de Atendimento</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.alert.yaml #Sent to staff members when a new message is posted by a user to a ticket. #This can occur if the users responds to an email from the system or visits #the customer web portal and posts a new message there. --- notes: | Enviado aos membros da equipe quando uma nova mensagem é enviada por um usuário para abrir um chamado. Isso pode ocorrer se o usuário responde a um e-mail do sistema ou visita ao portal do cliente e envia uma nova mensagem lá. subject: | Alerta de nova mensagem body: | <h3><strong>Hi %{recipient.name},</strong></h3> Nova mensagem anexada ao ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>De</strong>: </td> <td> %{poster.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Departamento</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>Para ver ou responder o ticket, favor <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >logar-se</span></a> no sistema de suporte</div> <em style="color: rgb(127,127,127); font-size: small; ">Seu Sistema de Suporte ao Cliente Amigável</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Movido a osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.autoresp.yaml #Sent to a user when the user posts a new message to a ticket. This can #happen if the users responds to an email from the system or visits the #customer web portal and posts a new message there. --- notes: | Enviado aos usuários quando uma nova mensagem é enviada por um usuário para atualizar um chamado. Isso pode ocorrer se o usuário responde a um e-mail do sistema ou visita ao portal do cliente e envia uma nova mensagem lá. subject: | Confirmação de mensagem body: | <h3><strong>Prezado(a) %{recipient.name.first},</strong></h3> A sua resposta ao chamado <a href="%{recipient.ticket_link}">#%{ticket.number}</a> foi recebida <br> <br> <div style="color: rgb(127, 127, 127); "> Equipe %{company.name},<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center"><em>Você pode acompanhar o progresso do chamado <a href="%{recipient.ticket_link}">online aqui</a></em> </div> #Email template: note.alert.yaml #Sent to staff members when a new internal note is appended to a ticket. #Internal notes can only be added by staff members. --- notes: | Alerta enviado aos Agentes quando há atividade interna, tais como uma nota interna ou uma resposta de um agente é adicionada a um chamado. subject: | Novo alerta interno de atividade body: | <h3><strong>Hi %{recipient.name},</strong></h3> Um agente registrou atividade no ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>De</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Título</strong>: </td> <td> %{note.title} </td> </tr> </tbody> </table> <br> %{note.message} <br> <br> <hr> Para ver/responder ao ticket, favor <a href="%{ticket.staff_link}">logar-se</a> no sistema de suporte <br> <br> <em style="font-size: small; ">Seu Sistema de Suporte ao Cliente Amigável</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Movido a osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.alert.yaml #Sent to agents when a new note/message is posted to a task. #This can occur if a collaborator or an agent responds to an email from the #system or visits the web portal and posts a new message there. --- notes: | Enviado aos agentes quando uma nova mensagem/nota é postada em uma tarefa. Isso pode ocorrer se um colaborador ou agente responde a um e-mail do sistema ou visita o portal web e posta uma nova mensagem lá. subject: | Alterações na Tarefa [#%{task.number}] - %{activity.title} body: | <h3><strong>Olá%{recipient.name},</strong></h3> Tarefa <a href="%{task.staff_link}">#%{task.number}</a> atualizada: %{activity.description} <br> <br> %{message} <br> <br> <hr> <div>Para ver ou responder ao chamado, favor <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >acessar</span></a> ao sistema de atendimento</div> <em style="color: rgb(127,127,127); font-size: small; ">Seu amigo, sistema de atendimento</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.notice.yaml #Notice sent to collaborators on task activity e.g reply or message --- notes: | Notificação enviada aos colaboradores na atividade do ticket. Exemplo: resposta ou mensagem. subject: | Re:%{task.title} [#%{task.number}] body: | <h3><strong>Prezado(a) %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> adicionou uma mensagem a tarefa que você participa. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>Você está recebendo este e-mail por ser um colaborador do tarefa #%{task.number}. Para participar, simplesmente responda a este email.</em> </div> #Email template: task.alert.yaml #Sent to an agent when a new task is created in the system. --- notes: | Enviado a um agente quando uma nova tarefa é criada no sistema. subject: | Alerta de Nova Tarefa body: | <h2>Hi %{recipient.name},</h2> New task <a href="%{task.staff_link}">#%{task.number}</a> created <br> <br> <table> <tbody> <tr> <td> <strong>Department</strong>: </td> <td> %{task.dept.name} </td> </tr> </tbody> </table> <br> %{task.description} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: task.assignment.alert.yaml #Sent to agents when a task is assigned to them or the team to which #they belong. #Use %{assigner} to distinguish who made the assignment. --- notes: | Enviado para agentes quando um ticket é associado a eles ou ao time ao qual eles pertencem. Use %{assigner} para distinguir quem fez a associação. subject: | Tarefa atribuída à você body: | <h3><strong>Olá %{assignee.name.first},</strong></h3> A tarefa <a href="%{task.staff_link}">#%{task.number}</a> foi designado para você por %{assigner.name.short} <br> <br> %{comments} <br> <br> <hr> <div>Para ver / responder a esta tarefa, favor <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >acessar</span></a> o sistema de atendimento</div> <em style="font-size: small; ">Seu amigo, Sistema de Atendimento</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.overdue.alert.yaml #Sent to agents when a tasks transitions to overdue in the system. #Overdue tasks occur based on set due-date. --- notes: | Enviar para os agentes quando uma tarefa tornar-se atrasada no sistema. As tarefas passam a atrasadas baseado na data de vencimento. subject: | Alerta de tempo de Tarefa body: | <h3><strong>Hi %{recipient.name}</strong>,</h3> Uma tarefa, <a href="%{task.staff_link}">#%{task.number}</a> está muito atrasada. <br> <br> Devemos nos empenhar em garantir que todas as tarefas estão sendo abordadas em tempo hábil. <br> <br> Signed,<br> %{task.dept.manager.name} <hr> <div>Para ver ou responder nesta tarefa, favor <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >logar-se</span></a> no sistema de suporte. Você está recebendo notificação pois esta tarefa está atribuída diretamente à você ou para uma equipe ou departamente do qual é membro.</div> <em style="font-size: small">Seu Sistema de Suporte ao Cliente <span style="font-size: smaller" >(apesar da pouca paciência)</span> Amigável</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Movido a osTicket" width="126" style="width: 126px;"> #Email template: task.transfer.alert.yaml #Sent to agents when a task is transfered to their department. --- notes: | Enviar para os agentes quando uma tarefa é transferida para um departamento do qual são membros. subject: | Tarefa #%{task.number} transferida - %{task.dept.name} body: | <h3>Olá %{recipient.name},</h3> Tarefa <a href="%{task.staff_link}">#%{task.number}</a> foi transferida para o %{task.dept.name} departamento por <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>Para visualizar ou responder na tarefa, favor <a href="%{task.staff_link}">logar-se</a> no sistema de suporte. </div> <em style="font-size: small; ">Seu Amigável Sistema de Suporte ao Consumidor</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.activity.notice.yaml #Notice sent to collaborators on ticket activity e.g reply or message --- notes: | Aviso enviado aos colaboradores na atividade do ticket. Exemplo: resposta ou mensagem. subject: | Re: %{ticket.subject} body: | <h3><strong>Prezado(a) %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> acabou de registrar uma mensagem em um ticket que você participa. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>Você está recebendo este e-mail por ser um colaborador do ticket <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number}</a>. Para participar, simplesmente responda a este email ou <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >clique aqui</a> para um histórico completo deste ticket.</em> </div> #Email template: ticket.alert.yaml #Sent to a staff member when a new ticket is created in the system. This #applies to tickets created via email, the web portal, or the api. --- notes: | Enviada para um membro da equipe, quando um novo chamado é criado no sistema. Isso se aplica a chamados criados via e-mail, portal da web ou via api. subject: | Alerta de Novo Chamado body: | <h2>Olá %{recipient.name},</h2> Novo ticket #%{ticket.number} criado <br> <br> <table> <tbody> <tr> <td> <strong>De</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Departamento</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>Para visualizar ou responder ao ticket, por favor <a href="%{ticket.staff_link}">faça login</a> no sistema de suporte ao cliente</div> <em style="font-size: small">No sistema de suporte ao cliente</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.autoreply.yaml #Sent to a user when an automatic canned response is posted to a ticket #when it is created --- notes: | Enviada a um usuário quando uma resposta pronta automática é enviada para um chamado quando ele é criado. Variáveis disponíveis para substituição: %{ticket.*}, %{response} subject: | Re: %{ticket.subject} body: | <h3><strong>Prezado(a) %{recipient.name.first},</strong></h3> Um pedido de suporte foi criado e atribuído ao ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a>, com a seguinte resposta automática <br> <br> Tópico: <strong>%{ticket.topic.name}</strong> <br> Assunto: <strong>%{ticket.subject}</strong> <br> <br> %{response} <br> <br> <div style="color: rgb(127, 127, 127);">Equipe %{company.name}, <br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;"><em>Esperamos que esta resposta tenha respondido suficientemente às suas perguntas. Se você deseja fornecer comentários adicionais ou informações, por favor responda a este e-mail ou <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >acesse sua conta</span></a> para um histórico completo de suas requisições.</em></div> #Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created --- notes: | Enviado a um usuário quando um novo chamado é criado subject: | Ticket de Suporte Aberto [#%{ticket.number}] body: | <h3><strong>Prezado(a) %{recipient.name.first},</strong></h3> <p> Uma requisição de suporte foi criada com o número #%{ticket.number}. Um representante irá atende-lo mais breve possível. Você pode <a href="%{recipient.ticket_link}">ver o progresso deste ticket online</a>. </p> <br> <div style="color: rgb(127, 127, 127)"> Equipe %{company.name}, <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>Se você desejar prover comentários adicionais ou informações sobre este problema, por favor responda a este e-mail ou <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >faça o login com a sua conta</span></a> para um arquivo completo de suas requisições.</em></div> #Email template: ticket.notice.yaml #Sent to a user when a staff member creates a ticket on the user's behalf. #This is most commonly performed when user's call in on the phone. --- notes: | Enviada a um usuário quando um membro da equipe cria um chamado em nome do usuário. Isso é mais comumente realizado quando o usuário solicita atendimento ao usuário pelo telefone. subject: | %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Prezado(a) %{recipient.name.first},</strong></h3> Nossa equipe de atendimento ao cliente criou um ticket, <a href="%{recipient.ticket_link}">#%{ticket.number}</a> em seu nome, com os seguintes detalhes e resumo: <br> <br> Tópico: <strong>%{ticket.topic.name}</strong> <br> Assunto: <strong>%{ticket.subject}</strong> <br> <br> %{message} <br> <br> %{response} <br> <br> Se necessário, um representante entrará em contato com você assim que possível. Você também pode <a href="%{recipient.ticket_link}">acompanhar o progresso do ticket online</a>. <br> <br> <div style="color: rgb(127, 127, 127);"> Equipe %{company.name},<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>Se você deseja fornecer comentários ou informações adicionais sobre a questão, por favor responda a este e-mail ou <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >acessar sua conta</span></a> para verificação completa de suas requisições de suporte.</em></div> #Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | Enviada aos membros da equipe quando umas transições de multa para atraso no sistema. Tickets em atrasos ocorrerem com base na data de vencimento do ticket, bem como o SLA definido para o atendimento. subject: | Alerta de Chamados Atrasados body: | <h3><strong>Olá %{recipient}</strong>,</h3> Um chamado, <a href="%{ticket.staff_link}">#%{ticket.number}</a> está atrasado. <br> <br> Nós devemos todos trabalhar para garantir que todos os chamados sejam gerenciados a tempo. <br> <br> Assinado,<br> %{ticket.dept.manager.name} <hr> <div>Para ver ou responder a esse chamado, favor <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >acessar</span></a> ao sistema de atendimento. Você está recebendo esse aviso pois o chamado foi designado diretamente a você , a sua equipe ou departamento.</div> <em style="font-size: small">Seu amigo, <span style="font-size: smaller" >(embora com paciência limitada)</span> Sistema de Atendimento</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: ticket.overlimit.yaml #Sent to users when they have exceeded the maximum open ticket limit. The #limit is configurable in the Admin Panel, and is defined by the number of #tickets open by a particular email address. --- notes: | Enviadas aos usuários quando eles excederem ao limite máximo de chamados abertos. O limite pode ser configurado no painel de preferências e é definido pelo número de chamados abertos por um endereço de e-mail único. subject: | Limite de Chamados Abertos Alcançado body: | <h3><strong>Prezado(a) %{ticket.name.first},</strong></h3> Você atingiu o número de tickets abertos permitido. Para poder abrir um novo Ticket é preciso que feche um dos tickets pedentes. Para atualizar ou adicionar comentários a um ticket em aberto, <a<br> href="%{url}/tickets.php?e=%{ticket.email}">acesse nosso helpdesk</a>. <br> <br> Obrigado, <br/> Sistema de Suporte ao Cliente #Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. --- notes: | Enviado aos usuários quando um membros da equipe responde ao seu chamado. Respostas podem ser criadas apenas por membros da equipe. subject: | Re: %{ticket.subject} body: | <h3><strong>Prezado(a) %{recipient.name.first},</strong></h3> %{response} <br> <br> <div style="color: rgb(127, 127, 127);"> Equipe %{company.name},<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"><em>Se você deseja fornecer comentários ou informações adicionais sobre a questão, por favor responda a este e-mail ou <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >acessar sua conta</a> para verificação completa de suas requisições de suporte.</em></div> #Email template: transfer.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Enviar para os agentes quando um chamado é transferido para um departamento do qual são membros. subject: | Chamado #%{ticket.number} transferido para - %{ticket.dept.name} body: | <h3>Olá %{recipient.name},</h3> O Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> foi transferido para o departamento %{ticket.dept.name} ,por <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>Para visualizar ou responder ao ticket, por favor <a href="%{ticket.staff_link}">Entre</a> no sistema de ticket de suporte. </div> <em style="font-size: small; ">Seu Sistema de Suporte ao Cliente amigável </em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Desenvolvido por osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #access-link.yaml #Ticket access link sent to clients for guest-only systems where the ticket #number and email address will trigger an access link sent via email --- notes: > Este modelo define a notificação que é enviada aos clientes alertando-os de que um link de acesso foi enviado para o seu e-mail. O e-mail contém um link para acessar as informações. name: "Link de acesso ao Ticket [%{ticket.number}]" body: > <h3><strong>Olá %{recipient.name.first},</strong></h3> <div>Uma solicitação de link de acesso para o ticket #%{ticket.number} foi enviada em seu nome pelo endereço %{url}.<br /> <br /> Acesse o link abaixo para verificar o status do ticket #%{ticket.number}.<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br /> Se você <strong>não</strong> realizou a solicitação, por favor delete e desconsidere esse e-mail. Sua conta permanece segura e o acesso ao ticket não foi concedido. Seu endereço de e-mail pode ter sido fornecido por engano.<br /> <br /> --<br />%{company.name} </div> #banner-client.yaml #This forms the header on the staff login page. It can be useful to inform #your clients about your login and registration policies. --- notes: > Isto compõe o cabeçalho da página de acesso do cliente. Pode ser útil informar seus clientes sobre seu acesso e políticas de registro. name: "Bem-vindo a %{company.name}" body: > Para melhor atendê-los, nós incentivamos nossos clientes a abrir uma conta. #banner-staff.yaml #This is the initial message and banner shown on the staff login page --- notes: > Está é a mensagem inicial e do banner mostrado na página de acesso da equipe. O primeiro campo de entrada refere-se ao texto formatado em vermelho que aparece na parte superior. O último texto é para o conteúdo do banner que deve servir como um aviso de isenção. name: "Autenticação Necessária" body: "" #email2fa-staff.yaml #Template of the email sent to staff members when using the Email #Two Factor Authentication --- notes: > Este modelo define o e-mail enviado para a equipe que usa o e-mail para autenticação de dois fatores name: "Autenticação de dois fatores do osTicket" body: > <h3><strong>Oi %{staff.name.first},</strong></h3> <div> Você acabou de entrar no helpdesk em %{url}.<br /> <br /> Use o código de verificação abaixo para terminar de entrar no helpdesk.<br /> <br /> %{otp}<br /> <br /> <em style="font-size: small">Seu Sistema de Suporte ao Cliente amigável</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #Page template: landing.yaml #The landing page is served on the front page of the customer portal above #the two links for creating new tickets and viewing ticket status. --- notes: > A página inicial refere-se ao conteúdo da exibição inicial do Portal do Cliente. O modelo modifica o conteúdo visto acima dos links <strong>Abrir um novo Chamado</strong> e <strong>Verificar Status do Chamado</strong>. name: Pagina Inicial body: > <h1>Bem Vindo ao Sistema de Suporte</h1> <p> Com o objetivo de centralizarmos todos nossos pedidos de atendimento e melhor servir, utilizamos um sistema de ticket. Cada ticket recebe um número único, que pode ser utilizado para acompanhar o progresso e suas respostas. Para seu acompanhamento, provemos o histórico de todos os tickets do nosso sistema suporte. Para abrir um ticket, é necessário um endereço de e-mail válido. </p> #Page template: offline.yaml #The offline page is served to the customer portal when the help desk is #configured offline in the Admin Panel --- notes: | A página Offline aparece no Portal do Cliente quando o sistema de suporte está offline. name: Desligado body: | <div><h1> <span style="font-size: medium">Sistema de Suporte Desligado</span> </h1> <p>Obrigado por tentar nos contatar.</p> <p>Nosso sistema de atendimento está desligado nesse momento, favor checar novamente em breve.</p> </div> #pwreset-client.yaml #Template of the email sent to clients when using the Forgot My Password #link on the login page --- notes: > Este modelo define o e-mail enviado aos clientes que selecionarem o link <strong>Esqueci minha senha</strong> na página de acesso do cliente. name: "%{company.name} Acesso ao Help Desk" body: > <h3><strong>Olá %{user.name.first},</strong></h3> <div> Uma requisição para redefinir sua senha foi enviada em seu nome ao sistema de suporte em %{url}. <br /> <br /> Se você acha que isso foi um equivoco, apague ou ignore esse e-mail. Sua conta ainda é segura e ninguém tem acesso a ela. A conta não está bloqueada e sua senha não foi alterada. Alguém pode apenas por engano ter digitado seu endereço de e-mail. <br /> <br /> Siga o link abaixo para acessar o sistema de atendimento e trocar sua senha. <br /> <br/> <a href="%{link}">%{link}</a> <br /> <br /> <em style="font-size: small">Sistema de Suporte</em> <br /> <br /> %{company.name}</em> </div> #pwreset-staff.yaml #Template of the email sent to staff members when using the Forgot My #Password link --- notes: > Este modelo define o e-mail que será enviado para os usuários que selecionarem o link <strong>Esqueci minha senha</strong> na página de Controle do Painel do usuário. name: "osTicket Equipe de Redefinição de Senha" body: > <h3><strong>Olá %{staff.name.first},</strong></h3> <div> Uma requisição para redefinir sua senha foi enviada em seu nome ao suporte em %{url}. <br /> <br /> Se você acha que isso foi um equivoco, apague ou ignore esse e-mail. Sua conta ainda é segura e ninguém tem acesso a ela. A conta não está bloqueada e sua senha não foi alterada. Alguém pode apenas por engano ter digitado seu endereço de e-mail. <br /> <br /> Siga o link abaixo para acessar o sistema de atendimento e trocar sua senha. <br /> <br/> <a href="%{link}">%{link}</a> <br /> <br /> <em style="font-size: small">Sistema de Suporte</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #registration-staff.yaml #Confirmation email sent to clients when accounts are created for them by #staff or via the client portal. This email serves as an email address #verification. --- notes: > Este modelo define o e-mail enviado aos clientes quando sua conta é criada no Portal do Cliente ou por um agente em seu nome. Este e-mail serve como uma verificação de endereço de e-mail. Por favor, use %{link} no e-mail. name: "Bem-vindo a %{company.name}" body: > <h3><strong> Olá %{recipient.name.first},</strong></h3> <div>Uma conta foi criada no nosso help desk %{url}. <br /> <br /> Por favor, siga o link abaixo para confirmar sua conta.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small"> Sistema de Suporte <br />%{company.name}</em></div> #registration-confirm.yaml #Template of the page shown to the user after registering for an account. #The system will send the user an email with a link they should follow to #confirm the account. This page should inform them of the next step in #the process. --- notes: > Este modelo define a página mostrada aos clientes após completar o formulário de inscrição. O modelo deve mencionar que o sistema está lhe enviando um link de confirmação por e-mail e qual é o próximo passo para registro. name: "Registro de Conta" body: > <div><strong>Obrigado por se registrar.</strong><br/> <br /> Um e-mail foi encaminhado para seu endereço. Por favor siga o link no e-mail para confirmar sua conta e ter acesso aos seus tickets.</div> #registration-staff.yaml #Initial (optional) email sent to staff members when accounts are created #for them in the staff control panel --- notes: > Este modelo define o e-mail inicial (opcional) enviado aos agentes quando é criada uma conta em seu nome. name: "Bem-vindo ao osTicket" body: > <h3><strong> Olá %{recipient.name.first},</strong></h3> <div>Uma conta foi criada no nosso help desk %{url}. <br /> <br /> Por favor, siga o link abaixo para confirmar sua conta.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small"> Sistema de Suporte <br />%{company.name}</em></div> #registration-thanks.yaml #Page shown to the user after successfully registring and confirming their #account. This page should inform the user that the process is complete and #that the user can now submit a ticket or access existing tickets --- notes: > Este modelo define o conteúdo exibido depois que o clientes é registrado com êxito, confirmando sua conta. Esta página deve informar ao usuário que o registro está completo e que o cliente pode agora enviar um ticket ou acessar os tickets existentes. name: "Conta Confirmada!" body: > <div><strong>Obrigado por se registrar.</strong><br /> <br /> Você já confirmou o seu endereço de e-mail e sua conta foi ativada com êxito. Você pode abrir um novo ticket ou gerenciar os tickets existentes.<br /> <br /> <em>Sistema de Suporte</em><br /> %{company.name}</div> #Page template: thank-you.yaml #The thank-you page is served to the customer portal when a user submites a #new ticket via the customer portal. --- notes: | Este modelo define o conteúdo mostrado na página Obrigado após um Cliente criar um novo chamado no Portal do Cliente. name: Obrigado body: | <div>%{ticket.name}, <br> <br> Obrigado por nos contatar. <br> <br> Um chamado foi criado e um atendente irá respondê-lo se necessário.</p> <br> <br> Equipe de Suporte </div> #Welcome ticket template #When the system if first installed and the installer finishes setting up #the database, it creates a first ticket with a welcome message to the #administrator --- deptId: 1 #support topicId: 1 #support name: Atendimento osTicket email: support@osticket.com source: Web #notrans subject: osTicket foi instalado! message: | <p> Obrigado por escolher o osTicket. </p><p> Por favor, certifique-se de entrar no <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> para se manter atualizado sobre as últimas notícias, alertas de segurança e atualizações. Os fóruns osTicket são também um ótimo lugar para obter assistência, orientação, dicas e ajuda de outros usuários do osTicket. Além dos fóruns, o wiki osTicket fornece uma coleção útil de materiais educacionais, documentação, e notas da comunidade. Agradecemos suas contribuições para o comunidade osTicket. </p><p> Se você está procurando um maior nível de suporte, nós fornecemos serviços profissionais e suporte comercial com resposta garantida horários e acesso à equipe de desenvolvimento principal. Nós também podemos ajudar personalizar osTicket ou até mesmo adicionar novos recursos ao sistema para atender às suas necessidades únicas. </p><p> Se a ideia de gerenciar e atualizar esta instalação osTicket é assustador, você pode tentar o osTicket como um serviço hospedado em <a href="https://supportsystem.com">https://supportsystem.com/</a> -- nenhuma instalação necessária e podemos importar seus dados! Com A infraestrutura turnkey do SupportSystem, você obtém osTicket no seu melhor, deixando você livre para se concentrar em seus clientes sem o fardo de fazer certifique-se de que o aplicativo seja estável, mantido e seguro. </p><p> Cheers, </p><p> -<br/> osTicket Team https://osticket.com/ </p><p> <strong>PS.</strong> Don't just make customers happy, make happy customers! </p> #Upgrade completed ticket #This ticket is added to the system after the completion of an upgrade. It #might include information specific to the release, perhaps with some new #feature highlights, etc. --- source: Web #notrans name: Atendimento osTicket email: support@osticket.com subject: osTicket atualizado! message: | <p> osTicket upgraded successfully! Please refer to the Release Notes (https://github.com/osTicket/osTicket/releases) for more information about changes and new features. </p><p> Be sure to join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on announcements, security updates and alerts! Your contribution to osTicket community will be appreciated! </p><p> The osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support packages and services. For more information, or to discuss your needs, please contact us today at https://osticket.com/support/. Any feedback will be appreciated! </p><p> If managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at https://supportsystem.com/ -- no upgrading ever, and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> -<br/> osTicket Team<br/> https://osticket.com/ </p> - #Canned response templates --- isenabled: 1 title: O que é o osTicket (exemplo)? response: | osTicket é um sistema de chamados de código aberto amplamente utilizado, uma alternativa atraente aos caros e complexos sistemas de suporte. Simples, leve, confiável, aberto, baseado na web, fácil de configurar e usar. notes: | attachments: - name: osTicket.txt type: text/plain data: Anexos prontos são o máximo! - isenabled: 1 title: Exemplo (com variáveis) response: | Olá %{ticket.name.first}, <br> <br> Seu ticket #%{ticket.number} criado em %{ticket.create_date} está com o departamento: %{ticket.dept.name}. notes: | #Default configuration. The format is key: value and the data will be #inserted into the %config table at install time --- core: time_format: 'H:mm' date_format: 'MM/dd/y' datetime_format: 'MM/dd/y H:mm' daydatetime_format: 'cccc, dd MMMM y H:mm' default_priority_id: 2 enable_daylight_saving: 0 reply_separator: '-- resposta acima desta linha --' #Do not translate below here isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 2 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 2 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 auto_refer_closed: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 disable_agent_collabs: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 allow_external_images: 0 task_number_format: '#' task_sequence_id: 2 log_level: 2 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 embedded_domain_whitelist: 'youtube.com, dailymotion.com, vimeo.com, player.vimeo.com, web.microsoftstream.com' - #Departments defined initially for the system #Fields: #id - (int:optional) id number in the database #flags - (bitmask: 0x0004 Active 0x0008 Archived) #name - (string) Short name of the department #signature - (string) Descriptive name of the department #NOTE: The department listed first by ID# will be the default department #NOTE: ------------------------------------ #The very first group listed in this document will be the primary #department of the initial staff member -- the administrator. --- id: 1 name: Suporte signature: | Departamento de Suporte ispublic: 1 flags: 0x0004 group_membership: 1 - id: 2 name: Vendas signature: | Vendas e Retenção de Clientes ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: Manutenção signature: | Departamento de Manutenção ispublic: 0 flags: 0x0004 group_membership: 0 - #Default email template group for the system #NOTE: The language field is defined for the email tempate group model, but #is not considered by the installer. Whatever language the install #loads data for, the same language will be used to load the email #templates #Fields: #isactive - (bool:0|1) true or false if the templates should be initially #usable #name - (string) descriptive name for the template group #notes - Administrative notes (viewable internally only) --- id: 1 isactive: 1 name: Modelo Padrão do osTicket (HTML) notes: | Modelos Padrão do osTicket - #Default ticket filters installed for the system #NOTE: The SYSTEM BAN LIST is critically important and should _never_ be #removed from this file. The name 'SYSTEM BAN LIST' is also important #and should not be translated -- it is not displayed on the interface #Fields: #isactive - (bool:0|1) true or false if the filter is initially enabled #execorder - (int) order the filters should be executed in (lowest first) #name - (string) Descriptive name for the filter #notes - (string) Administrative notes (viewable internally only) #rules - (list<FilterRule>) List of rules for the filter #Fields for FilterRule: #isactive - (bool:0|1) true if the rule should be considered #what - (enum<email|>) field to check #how - (enum<equals|contains|dncontain>) how to check for <val> #val - (string) search value #Fields for FilterAction #type - type of filter action --- isactive: 1 execorder: 99 match_all_rules: 0 email_id: 0 target: Email #notrans name: SYSTEM BAN LIST #notrans notes: | Lista interna de e-mails banidos. Não remova rules: - isactive: 1 w: email #notrans h: equal #notrans v: test@example.com #notrans actions: - sort: 1 type: reject #notrans - #Default (dynamic) form configuration. This data is used as the initial, #minimal data for dynamic forms that ships with the system. #Fields: #id: Used only if associated with a help topic #title: Bold section title of the form #instructions: Title deck, detailed instructions on entering form data #notes: Notes for the form, shown under the fields #flags: #0x0001 If the form can be removed from the system #fields: List of fields for the form #type: Field type (short name) (eg. 'text', 'memo', 'phone', ...) #label: Field label shown to the user #name: Name used with the data internally. This is especially #useful for page and email templates, where %{ ticket.<name> } #will be used to retrieve the data from the field. #hint: Help text shown with the field #flags: Bit mask for settings & options ## From class DynamicFormField #const FLAG_MASK_CHANGE = 0x0010; # Type cannot change #const FLAG_MASK_DELETE = 0x0020; # Cannot be deleted #const FLAG_MASK_EDIT = 0x0040; # Data cannot be edited #const FLAG_MASK_DISABLE = 0x0080; # Field cannot be disabled #const FLAG_MASK_REQUIRE = 0x10000; # Requirement cannot be changed #const FLAG_MASK_VIEW = 0x20000; # View settings cannot be changed #const FLAG_MASK_NAME = 0x40000; # Name cannot be changed #configuration: Field-specific configuration #size: (text) width of the field #length: (text) maximum size of the data in the field #cols: (memo) width of the textarea #rows: (memo) height of the textarea --- id: 1 type: U #notrans title: Informações de contato flags: 0 fields: - type: text #notrans name: email #notrans label: Endereço de e-mail sort: 1 flags: 489395 configuration: size: 40 length: 64 validator: email #notrans - type: text #notrans name: name #notrans label: Nome completo sort: 2 flags: 489395 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Número do Telefone sort: 3 flags: 13057 - type: memo #notrans name: notes label: Notas internas sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 2 type: T #notrans title: Detalhes do chamado instructions: Por favor, descreva seu problema notes: | Este formulário será anexado a cada chamado, independentemente de sua origem. Você pode adicionar qualquer campo a este formulário e ele estará disponíveis para todos os chamados, sendo possível efetuar pesquisas avançadas e filtráveis. flags: 0 fields: - id: 20 type: text #notrans name: subject #notrans label: Resumo do Problema sort: 1 flags: 489265 configuration: size: 40 length: 50 - id: 21 type: thread #notrans name: message #notrans label: Detalhes do Problema hint: Detalhes sobre o (s)motivo (s)para a abertura do chamado. sort: 2 flags: 480547 - id: 22 type: priority #notrans name: priority #notrans label: Nível de prioridade flags: 274609 sort: 3 - type: C #notrans title: Informação da Empresa instructions: Detalhes disponíveis em modelos de e-mail flags: 0 fields: - type: text #notrans name: name #notrans label: Nome da Empresa sort: 1 flags: 291249 configuration: size: 40 length: 64 - type: text #notrans name: website #notrans label: Website sort: 2 flags: 274705 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Número do Telefone sort: 3 flags: 274705 configuration: ext: false - type: memo #notrans name: address label: Endereço sort: 4 flags: 12545 configuration: rows: 2 cols: 40 html: false length: 100 - type: O #notrans title: Informações da Organização instructions: Detalhes da organização do usuário flags: 0 fields: - type: text #notrans name: name #notrans label: Nome sort: 1 flags: 489395 configuration: size: 40 length: 64 - type: memo name: address label: Endereço sort: 2 flags: 13057 configuration: rows: 2 cols: 40 length: 100 html: false - type: phone name: phone label: Telefone sort: 3 flags: 13057 - type: text name: website label: Website sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo #notrans name: notes label: Notas internas sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A #notrans title: Detalhes da Tarefa instructions: Por Favor, Descreva o Problema notes: | Este formulário é usado para criar uma tarefa. flags: 0 fields: - type: text #notrans name: title #notrans flags: 487601 sort: 1 label: Título configuration: size: 40 length: 50 - type: thread #notrans name: description #notrans flags: 413939 sort: 2 label: Descrição hint: Detalhes do(s) motivo(s) da criação da tarefa. - #Default groups defined for the system #Fields: #id - Primary id for the group #role_id - (int) default role for the group #flags - (bit mask) group flags #name - (string) descriptive name for the group #notes - (string) administrative notes (viewable internally only) #depts: (list<Department<id>>) id's of the departments to which the group #should initially have access #NOTE: ------------------------------------ #The very first group listed in this document will be the primary group of #the initial staff member -- the administrator. --- id: 1 role_id: 1 flags: 1 name: Domadores de Leões notes: | Responsáveis pelo sistema. Essas pessoas (inicialmente) tem controle total de todos os departamentos que têm acesso. depts: - 1 - 2 - 3 - id: 2 role_id: 2 flags: 1 name: Caminhantes de Elefantes notes: | Habitantes da torre de marfim depts: - 1 - 2 - 3 - id: 3 role_id: 2 flags: 1 name: Treinadores de Pulgas notes: | Membros da equipe de atendimento depts: - 1 - 2 - 3 - #event.yaml #Events initially inserted into the system. --- id: 1 name: created description: - id: 2 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 8 name: overdue description: - id: 9 name: edited description: - id: 10 name: viewed description: - id: 11 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 14 name: deleted description: - id: 15 name: merged description: - id: 16 name: unlinked description: - id: 17 name: linked description: - id: 18 name: login description: - id: 19 name: logout description: - id: 20 name: message description: - id: 21 name: note description: - #files.yaml #Files initially inserted into the system. 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IqnGL+Ehd8L7f5rswOvKRjXl/HZUIStRwa0vQZNGTw/SmNIc6hA0m0OfGnAwakOVCkrMJza4o1Ga ftQLN3ZEMy/YQjWoqtVA21ogcMnjy/5fgAEAs+CvmHNdSv0AAAAASUVORK5CYII= - #Default help topics installed for the system #Fields: #id - (int:optional) id number in the database #topic - (string) descriptive name of the help topic #flags - (bitmask: Active | Disabled | Archived) #ispublic - (bool:0|1) true or false if end users should be able to see the #help topic. In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) --- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 2 forms: - 2 topic: Questões gerais notes: | Perguntas sobre produtos ou serviços - topic_id: 2 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 2 topic: Resposta notes: | Chamados que dizem respeito principalmente a departamentos de vendas e faturamento - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 2 forms: - 2 topic: Relate um problema notes: | Problemas relacionados ao produto, serviço ou equipamento - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 2 topic: Problema de acesso notes: | Relatar uma impossibilidade de acesso físico ou virtual - #Custom (dynamic) lists. This data is used as the initial, #minimal data for dynamic list that ships with the system. #Fields: #id: Primary id (not recommended) #name: Name of the list #name_plural: Name in plural (optional) #sort_mode: Sorting order (Alpha, -Alpha, SortCol) #masks: Edit masks to indicate various statuses of the list #(e.g if editable or deletable..etc) #notes: Notes for the list #items: List of items for the list #id: Primary id #value: Value (name) of the list item #extra: Abbreviated version of the value #status: If enabled (1 - enabled, 0 - disabled) #sort: Sort order (optional) #properties: Item-specific config based on Ticket Flags form fields #(key): (value) #properties: List properties form (see form.yaml for details) #Ticket statuses --- type: ticket-status #notrans name: Status do Chamado name_plural: Status do ticket sort_mode: SortCol #notrans masks: 13 notes: | Status do ticket properties: title: Propriedade do Status do Ticket instructions: Propriedade que podem ser definidos no status do ticket. flags: 0 fields: - type: state #notrans name: state #notrans label: Estado sort: 1 flags: 487665 configuration: prompt: Estado do ticket - type: memo #notrans name: description #notrans label: Descrição sort: 3 flags: 471073 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList - #Initial organizations defined for the system. #Fields: #name - Descriptive name for the organization #fields - custom fields --- name: osTicket fields: 0: | 1120 5th Street Alexandria, LA 71301 phone: (318) 290-3674 website: https://osticket.com notes: > Nós não só desenvolvemos o software , nós também usamos para gerenciar o suporte para osTicket . Vamos ajudá-lo a implementar rapidamente e aproveitar todo o potencial dos recursos e funcionalidades do osTicket . Contacte-nos para apoio profissional ou visite o nosso website para documentação e apoio da comunidade. #Default system data for ticket priorities --- low: priority_id: 1 priority_desc: Baixa priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 2 priority_desc: Normal priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: Alta priority_color: "#FEE7E7" priority_urgency: 2 emergency: priority_id: 4 priority_desc: Emergência priority_color: "#FEE7E7" priority_urgency: 1 - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #flags: (unused) #name: Display name of the column #primary: Data source for the field #secondary: Backup data source / default text #filter: What the field should link to #'link:ticket': Ticket #'link:user': User #'link:org': Organization #'link:ticketP': Ticket with hover preview #truncate: #'wrap': Fold words on multiple lines #annotations: #c: Annotation class name #p: Placement #'a': After column text #'b': Before column text #'<': Float to start (left) #'>': Float to end (right) #conditions: #crit: Criteria for the condiditon, in the form of [field, method, value] #prop: Array of CSS properties to apply to the field #'font-weight': #'font-style': #... #extra: (future use and for plugins) --- id: 1 name: "Número do Chamado" primary: "number" filter: "link:ticketP" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 2 name: "Data de Criação" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "Assunto" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "Nome de Usuário" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "Prioridade" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "Status" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "Data de Conclusão" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 8 name: "Designado" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 9 name: "Data de Vencimento" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "Última Atualização" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 11 name: "Departamento" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "Última Mensagem" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "Última Resposta" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "Equipe" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: --- id: 1 name: Prioridade + Atualizados Recentemente columns: '["-cdata__priority","-lastupdate"]' - id: 2 name: Prioridade + Recentemente Criados columns: '["-cdata__priority","-created"]' - id: 3 name: Prioridade + Data Termino columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: Data de Vencimento columns: '["-est_duedate"]' - id: 5 name: Data de conclusão columns: '["-closed"]' - id: 6 name: Data de Criação columns: '["-created"]' - id: 7 name: Atualizar Data columns: '["-lastupdate"]' - #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: Aberto parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Última Atualização - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioridade - column_id: 8 bits: 1 sort: 6 width: 160 heading: Atribuído a sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: Aberto parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Última Atualização - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioridade - column_id: 8 bits: 1 sort: 6 width: 160 heading: Atribuído a - id: 3 title: Respondidos parent_id: 1 flags: 43 root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Última Atualização - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioridade - column_id: 8 bits: 1 sort: 6 width: 160 heading: Atribuído a - id: 4 title: Atrasado parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 9 bits: 1 sort: 9 width: 150 heading: Data de Vencimento - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioridade - column_id: 8 bits: 1 sort: 6 width: 160 heading: Atribuído a - id: 5 title: Meus Chamados parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Última Atualização - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioridade - column_id: 11 bits: 1 sort: 6 width: 160 heading: Departamento sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Atribuído a mim parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Última Atualização - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioridade - column_id: 11 bits: 1 sort: 6 width: 160 heading: Departamento sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Equipes Atribuídos parent_id: 5 flags: 43 root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Última Atualização - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioridade - column_id: 14 bits: 1 sort: 6 width: 160 heading: Equipe sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 8 parent_id: 0 title: Encerrado flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Data de Fechamento - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 8 bits: 1 sort: 6 width: 160 heading: Fechado por sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 8 title: Hoje flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Data de Fechamento - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 8 bits: 1 sort: 6 width: 160 heading: Fechado por sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 8 title: Ontem flags: 43 sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Data de Fechamento - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 8 bits: 1 sort: 6 width: 160 heading: Fechado por sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 8 title: Esta semana flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Data de Fechamento - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 8 bits: 1 sort: 6 width: 160 heading: Fechado por sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 8 title: Este mês flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Data de Fechamento - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 8 bits: 1 sort: 6 width: 160 heading: Fechado por sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 8 title: Este trimestre flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Data de Fechamento - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 8 bits: 1 sort: 6 width: 160 heading: Fechado por sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 8 title: Este ano flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Data de Fechamento - column_id: 3 bits: 1 sort: 3 width: 300 heading: Assunto - column_id: 4 bits: 1 sort: 4 width: 185 heading: De - column_id: 8 bits: 1 sort: 6 width: 160 heading: Fechado por sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - #Default roles defined for the system #Fields: #id - Primary id for the role #flags - (bit mask) role flags #name - (string) descriptive name for the role #notes - (string) internal notes #permissions: (list<keys>) #NOTE: ------------------------------------ #--- id: 1 flags: 1 name: Acesso total notes: | Função com acesso ilimitado permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.markanswered - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - ticket.delete - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - task.delete - canned.manage - thread.edit - id: 2 flags: 1 name: Acesso expandido notes: | Função com acesso expandido permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - canned.manage - id: 3 flags: 1 name: Acesso Limitado notes: | Função com acesso ilimitado permissions: - ticket.create - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply task.create - task.assign - task.transfer - task.reply - id: 4 flags: 1 name: Visualização apenas notes: Função simples sem permissões permissions: [ ] - #Initial set of schedules and entries #Fields: #id: #flags: #0x01: FLAG_BIZHRS (Business Hours - Otherwise Holidays is assumed) #sort: Manual sort order #name: Name of the Schedule #timezone: Timezone of the Schedule #description: Description of the Schedule #entries: Schedule Entries --- id: 1 flags: 0x01 name: Segunda a sexta-feira de 08:00 às 17:00 configuration: holidays: - 4 entries: - name: Segunda-feira repeats: weekly #notrans starts_on: 07-01-2019 starts_at: 08:00:00 ends_on: 07-01-2019 ends_at: 17:00:00 day: 1 - name: Terça-feira repeats: weekly #notrans starts_on: 08-01-2019 starts_at: 08:00:00 ends_on: 08-01-2019 ends_at: 17:00:00 day: 2 - name: Quarta-feira repeats: weekly #notrans starts_on: 09-01-2019 starts_at: 08:00:00 ends_on: 09-01-2019 ends_at: 17:00:00 day: 3 - name: Quinta-feira repeats: weekly #notrans starts_on: 10-01-2019 starts_at: 08:00:00 ends_on: 10-01-2019 ends_at: 17:00:00 day: 4 - name: Sexta-feira repeats: weekly #notrans starts_on: 11-01-2019 starts_at: 08:00:00 ends_on: 11-01-2019 ends_at: 17:00:00 day: 5 - id: 2 flags: 0x01 name: 24/7 entries: - name: Diariamente repeats: daily #notrans starts_on: 01-01-2019 starts_at: 00:00:00 ends_on: 01-01-2019 ends_at: 23:59:59 - id: 3 flags: 0x01 name: 24/5 entries: - name: Dias da semana repeats: weekdays #notrans starts_on: 01-01-2019 starts_at: 00:00:00 ends_on: 01-01-2019 ends_at: 23:59:59 - id: 4 flags: 0 name: Feriados dos Estados Unidos entries: - name: Dia de Ano Novo repeats: yearly #notrans starts_on: 01-01-2019 starts_at: 00:00:00 ends_on: 01-01-2019 ends_at: 23:59:59 day: 1 month: 1 - name: Dia de Martin Luther King repeats: yearly #notrans starts_on: 21-01-2019 starts_at: 00:00:00 ends_on: 21-01-2019 ends_at: 23:59:59 day: 1 week: 3 month: 1 - name: Memorial Day repeats: yearly #notrans starts_on: 27-05-2019 starts_at: 00:00:00 ends_on: 27-05-2019 ends_at: 23:59:59 day: 1 week: -1 month: 5 - name: Dia da Independência Americana repeats: yearly #notrans starts_on: 04-07-2019 starts_at: 00:00:00 ends_on: 04-07-2019 ends_at: 23:59:59 day: 4 month: 7 - name: Dia do Trabalhador repeats: yearly #notrans starts_on: 02-09-2019 starts_at: 00:00:00 ends_on: 02-09-2019 ends_at: 23:59:59 day: 1 week: 1 month: 9 - name: Dia dos Povos Indígenas repeats: yearly #notrans starts_on: 14-10-2019 starts_at: 00:00:00 ends_on: 14-10-2019 ends_at: 23:59:59 day: 1 week: 2 month: 10 - name: Dia dos Veteranos de Guerra repeats: yearly #notrans starts_on: 11-11-2019 starts_at: 00:00:00 ends_on: 11-11-2019 ends_at: 23:59:59 day: 11 month: 11 - name: Dia de Ação de Graças repeats: yearly #notrans starts_on: 28-11-2019 starts_at: 00:00:00 ends_on: 28-11-2019 ends_at: 23:59:59 day: 4 week: 4 month: 11 - name: Dia de Natal repeats: yearly #notrans starts_on: 25-11-2019 starts_at: 00:00:00 ends_on: 25-11-2019 ends_at: 23:59:59 day: 25 month: 12 - #Sequences installed with the system #Fields: #id: PK #name: Name of the sequence #next: Next value of the sequence #padding: Padding character #increment: Distance between two numbers of the sequence #flags: Bitmask of flag settings. Currently known values are #INTERNAL:=0x0001 (restrict delete) #ID:1 is reserved for upgrades. When transitioning to osTicket 1.10, the #sequence ID:1 will be configured to start counting from the current #MAX(ticket.ticket_id). The upgrade will miss this step if there is no #sequence with ID:1 --- id: 1 name: "Tickets Gerais" next: 1 padding: '0' increment: 1 flags: 1 - id: 2 name: "Sequência de Tarefas" next: 1 padding: '0' increment: 1 flags: 1 - #Initial Service-Level-Agreements (SLA) defined for the system #Fields: #id - (int:optional) id number in the database #flags - (int:bitmask) #isactive - (flag:1) true of false if the SLA should initially be active #enable_priority_escalation - (flag:2) true or false if the SLA should #cause the ticket priority to be escalated when it is marked overdue #disable_overdue_alerts - (flag:4) - true or false if the overdue alert #emails should _not_ go out for tickets assigned to this SLA #transient - (flag:8) - true if the SLA should change when changing #department or help topic. #grace_period - (int) number or hours after the ticket is opened before it #is marked overdue #name - (string) descriptive name of the SLA #notes - (string) administrative notes (viewable internally only) --- id: 1 flags: 3 grace_period: 18 name: SLA Padrão notes: | - #Default system data for ticket statuses #Fields: #id - (int:optional) id number in the database #name - (string) descriptive name of the status #state - (string) Main status of a ticket #(open, closed, archived, deleted) #mode - (bit) access mask (1 - enabled, 2 - internal) #flags - (bit) flags that can be set on a ticket #properties: #description - (string) Description of the status --- id: 1 name: Aberto state: open mode: 3 sort: 1 flags: 0 properties: description: > Tickets Abertos. - id: 2 name: Resolvido state: closed mode: 1 sort: 2 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Chamados resolvidos - id: 3 name: Encerrado state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Tickets fechados. Os tickets ainda podem ser acessados a partir dos painéis de cliente e da equipe. - id: 4 name: Arquivados state: archived mode: 3 sort: 4 flags: 0 properties: description: > Tickets disponíveis apenas administrativamente, mas não acessíveis a partir da lista de tickets ou do painel do cliente. - id: 5 name: Deletado state: deleted mode: 3 sort: 5 flags: 0 properties: description: > Existem Tickets na fila para exclusão. Esses Tickets não estão acessíveis na fila de Tickets. - #Initial teams defined for the system. #Fields: #flags - (int) #- isenabled - (0x01) true or false if the team should be initially #enabled #- noalerts - (0x02) #name - Descriptive name for the team #notes - Administrative notes (viewable internal only) --- flags: 0x01 name: Nível 1 de Atendimento notes: | Atendimento de nível 1, responsável pelo atendimento inicial aos clientes /* Brazilian initialisation for the jQuery UI date picker plugin. */ /* Written by Leonildo Costa Silva (leocsilva@gmail.com). */ ( function( factory ) { "use strict"; if ( typeof define === "function" && define.amd ) { // AMD. Register as an anonymous module. define( [ "../widgets/datepicker" ], factory ); } else { // Browser globals factory( jQuery.datepicker ); } } )( function( datepicker ) { "use strict"; datepicker.regional[ "pt-BR" ] = { closeText: "Fechar", prevText: "Anterior", nextText: "Próximo", currentText: "Hoje", monthNames: [ "Janeiro", "Fevereiro", "Março", "Abril", "Maio", "Junho", "Julho", "Agosto", "Setembro", "Outubro", "Novembro", "Dezembro" ], monthNamesShort: [ "Jan", "Fev", "Mar", "Abr", "Mai", "Jun", "Jul", "Ago", "Set", "Out", "Nov", "Dez" ], dayNames: [ "Domingo", "Segunda-feira", "Terça-feira", "Quarta-feira", "Quinta-feira", "Sexta-feira", "Sábado" ], dayNamesShort: [ "Dom", "Seg", "Ter", "Qua", "Qui", "Sex", "Sáb" ], dayNamesMin: [ "Dom", "Seg", "Ter", "Qua", "Qui", "Sex", "Sáb" ], weekHeader: "Sm", dateFormat: "dd/mm/yy", firstDay: 0, isRTL: false, showMonthAfterYear: false, yearSuffix: "" }; datepicker.setDefaults( datepicker.regional[ "pt-BR" ] ); return datepicker.regional[ "pt-BR" ]; } ); <?php return array ( '' => 'Project-Id-Version: osticket-official X-Osticket-Major-Version: 1.17 POT-Create-Date: 2023-05-22 18:54 +0000 Report-Msgid-Bugs-To: support@osticket.com Language: pt_BR MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit X-Generator: osTicket i18n CLI Plural-Forms: nplurals=2; plural=(n != 1); X-Crowdin-Project: osticket-official X-Crowdin-Project-ID: 25755 X-Crowdin-Language: pt-BR X-Crowdin-File: /1.17.x/LC_MESSAGES/messages.po X-Crowdin-File-ID: 1853 Language-Team: Portuguese, Brazilian PO-Revision-Date: 2025-02-04 17:17 ', ' Manage Collaborators' => ' Gerenciar colaboradores', '"1" is recommended if AJAX is not working' => 'recomendado "1" se o AJAX não estiver funcionando', '%1$d - %2$d' => '%1$d - %2$d', '%1$d - %2$d of %3$d' => '%1$d - %2$d de %3$d', '%1$d - %2$d of about %3$d' => '%1$d - %2$d de cerca %3$d', '%1$d consecutive errors. Maximum of %2$d allowed' => '%1$d erros consecutivos. Máximo de %2$d permitido', '%1$d of %2$d %3$s %4$s' => '%1$d de %2$d %3$s %4$s', '%1$d of %2$d %3$s activated' => '%1$d de %2$d %3$s ativado', '%1$d of %2$d %3$s archived' => '%1$d de %2$d %3$s arquivado', '%1$d of %2$d %3$s deleted' => '%1$d de %2$d %3$s eliminado', '%1$d of %2$d %3$s disabled' => '%1$d de %2$d %3$s desativado', '%1$d of %2$d %3$s enabled' => '%1$d de %2$d %3$s ativo', '%1$d of %2$d %3$s made PRIVATE' => '%1$d de %2$d %3$s Tornado privado', '%1$d of %2$d %3$s made PUBLIC' => '%1$d de %2$d %3$s Tornado público', '%1$d of %2$d %3$s removed' => '%1$d de %2$d %3$s removidos', '%1$d of %2$d %3$s status changed to %4$s' => '%1$d de %2$d %3$s status alterado para %4$s', '%1$d of %2$d %3$s updated' => '%1$d de %2$d %3$s atualizado', '%1$d of %2$d selected tickets' => '%1$d de %2$d tickets selecionados', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) logado [%3$s]', '%1$s Contact us %2$s today for <u>expedited</u> help.' => '%1$s Contacte-nos %2$s hoje para ajuda <u>expedita</u>.', '%1$s Get in the loop %2$s today and stay informed!' => '%1$s Entre no circuito %2$s hoje e fique informado!', '%1$s Ticket #%2$s' => '%1$s Ticket #%2$s', '%1$s after %2$s' => '%1$s depois de %2$s', '%1$s after %2$s from now' => '%1$s depois %2$s a partir de agora', '%1$s before %2$s' => '%1$s antes de %2$s', '%1$s before %2$s ago' => '%1$s antes de%2$s', '%1$s between %2$s and %3$s' => '%1$s entre %2$s e %3$s', '%1$s has %2$d open tasks and cannot be closed' => '%1$s tem %2$d arefas abertas que não podem ser fechadas', '%1$s in the last %2$s' => '%1$s nos últimos %2$s', '%1$s in the next %2$s' => '%1$s nos próximos %2$s', '%1$s is %2$s' => '%1$s é %2$s', '%1$s is in the future' => '%1$s no futuro', '%1$s is in the past' => '%1$s no passado', '%1$s is missing a %2$s and cannot be closed' => '%1$s está faltando de %2$s e não pode ser fechado', '%1$s is missing data on %2$s one or more required fields %3$s and cannot be closed' => '%1$s tem dados em falta em %2$s um ou mais campos obrigatórios %3$s e não pode ser fechado', '%1$s transferred from %2$s to %3$s' => '%1$s transferido de %2$s para %3$s', '%1$s: Invalid data: %2$s' => '%1$s: Dados inválidos: %2$s', '%d' => '%d', '%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d chamado fechado' . "\0" . '%d chamados fechados', '%d FAQs matched your search criteria.' => '%d critério(s) de busca correspondido(s).', '%d Open Ticket' . "\0" . '%d Open Tickets' => '%d Chamado Aberto' . "\0" . '%d Chamados Abertos', '%d days ago' => '%d dias atrás', '%d hours ago' => '%d horas atrás', '%d minute' . "\0" . '%d minutes' => '%d minutos' . "\0" . '%d minutos', '%d minutes ago' => '%d minutos atrás', '%d months ago' => '%d meses atrás', '%d overdue tasks!' => '%d Tarefa atrasada!', '%d seconds ago' => '%d segundos atrás', '%d years ago' => '%d ano(s) atrás', '%s #%s deleted successfully' => '%s #%s eliminados com sucesso', '%s — Organization' => '%s — organização', '%s (%d hours - %s)' => '%s (%d horas - %s)', '%s - Relax!' => '%s - relaxe!', '%s - access link sent to your email!' => '%s - link de acesso enviado para seu e-mail!', '%s Note' => 'Nota %s', '%s Task #%s' => '%s Tarefas #%s', '%s Tickets' => 'Chamado de %s', '%s added as a collaborator' => '%s adicionado como um colaborador', '%s already assigned to %s' => '%s já se encontra atribuído a %s', '%s already in the department' => 'Tarefa já se encontra no departamento', '%s assigned to %s' => '%s atribuído a %s', '%s assigned to this organization will be orphaned.' => '%s atribuído a esta organização irá ficar órfão.', '%s by {somebody} {timestamp}' => '%s por {somebody} {timestamp}', '%s can not be edited' => '%s não pode ser editado', '%s cannot be closed' => '%s não pode ser fechado', '%s cannot be more than 8760 hours' => '%s não pode ser mais de 8760 horas', '%s cannot contain the current %s' => '%s não podem conter as %s atuais', '%s contains "%s"' => '%s contém %s', '%s does not have a value' => '%s não contém nenhum valor', '%s does not have any tasks' => '%s não possui nenhuma tarefas', '%s does not have any tickets' => '%s não tem nenhum Chamado', '%s does not include %s' => '%s não inclui %s', '%s has a value' => '%s é um valor', '%s in (%s)' => '%s em (%s)', '%s includes %s' => '%s inclui %s', '%s is %s' => '%s é %s', '%s is a required field' => '%s é um campo obrigatório', '%s is already a collaborator' => '%s já é um colaborador', '%s is already assigned this value' => '%s já está atribuído a este valor', '%s is already in %s' => '%s já está em %s', '%s is assigned a %s that is not active.' => '%s está atribuído a um %s que não está ativo.', '%s is assigned to %s' => '%s atribuído a %s', '%s is available' => '%s está disponível', '%s is currently assigned to <b>%s</b>' => '%s está atualmente atribuído a <b>%s</b>', '%s is currently locked by %s' => '%s está atualmente bloqueado por %s', '%s is marked as closed and cannot be reopened.' => '%s ticket está marcado como fechado e não pode ser reaberto.', '%s is not %s' => '%s não é %s', '%s is required' => '%s é obrigatório', '%s logged in [%s], via %s' => '%s ligado em [%s], através de %s', '%s logged out [%s]' => '%s saiu [%s]', '%s matches pattern %s' => '%s corresponde ao padrão %s', '%s must be active' => '%s deve estar ativo', '%s not in (%s)' => '%s não encontrado em (%s)', '%s of the Month' => '%s do Mês', '%s or greater' => '%s ou superior', '%s or later' => '%s ou mais recente', '%s referred to %s' => '%s referente à %s', '%s selected must be active' => '%s selecionado deve estar ativo', '%s status changed to %s' => '%s status alterado para %s', '%s successfully' => '%s com sucesso', '%s transferred to %s department' => '%s transferido para departamento %s', '%s updated' => '%s atualizado', '%s: %s posted successfully' => '%s: %s foi postado com sucesso', '%s: %s: Field not defined' => '%s: %s: Campo não definido', '%s: Call to non-existing function' => '%s: Chamada a função não existente', '%s: Call to undefined function' => '%s: Chamada para função indefinida', '%s: Cannot export table with no fields ' => '%s: Não é possível exportar a tabela sem campos ', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: Erro na análise do esquema SQL! Para ajuda procure o desenvolvedor (#4)', '%s: Field must have `variable` set to be imported' => '%s: O campo necessita ser definido \'variável\' para ser importado', '%s: Internal error occurred - please make sure your download is the latest (#1)' => '%s: Erro interno - por favor certifique-se que o seu daownload é o mais recente (#1)', '%s: Invalid or unknown' => '%s: Inválido ou desconhecido', '%s: Model does not define meta.pk' => '%s: Modelo não define meta.pk', '%s: Model does not define meta.table' => '%s: Modelo não define meta.table', '%s: Not a valid email address' => '%s: Não é um endereço de email válido', '%s: Poorly encoded base64 data' => '%s: Dados base64 com uma codificação fraca', '%s: Reply posted successfully' => '%s: Resposta postada com sucesso', '%s: Reverse does not specify any constraints' => '%s: Reverso não especifica nenhuma restrição', '%s: Unable to map header to the object field' => '%s: Não foi possível mapear o cabeçalho para o campo do objeto', '%s: Unable to process cleanup file' => '%s: não é possível o processo de limpeza do arquivo', '%s: Unable to retrieve template' => '%s: Erro ao obter o modelo', '%s: Unexpected data received in API request' => '%s: Dados inesperados recebidos na solicitação da API', '%s: Unknown or invalid' => '%s: desconhecido ou inválido', '%s: Unknown or invalid %s' => '%s: Desconhecido ou inválido %s', '%s: Unknown or invalid ID.' => '%s: ID desconhecido ou inválido.', '%s: Unknown or invalid number.' => '%s: Número inválido ou desconhecido.', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s: "Schema signature" desconhecida ou inválida (%s .. %s)', '%s: Unknown template style %s' => '%s: Estilo de tema desconhecido %s', '(%d of %d)' => '(%d of %d)', '(0 to disable)' => '(0 para desabilitar)', '(Default)' => '(Padrão)', '(Enter a key). Value selected from the list initially' => '(Entre uma chave). Valor selecionado na lista inicialmente', '(Latest)' => '(Mais recentes)', '(Override global setting)' => '(Sobrepor à configuração global)', '(These fields are requested for new tickets via the %s form)' => '(Esses campos são solicitados para novos tickets através do formulário %s)', '(chars)' => '(caracteres)', '(disabled)' => '(desativado)', '(enabled by default)' => '(ativado por padrão)', '(faster performance)' => '(desempenho mais rápido)', '(for HTML email processing)' => '(para processamento de e-mail HTML)', '(for XML API)' => '(para XML API)', '(in-use and default template sets cannot be disabled)' => '(conjuntos de modelos em uso e padrão não podem ser desativados)', '(in-use)' => '(em uso)', '(internal)' => '(interno)', '(on front-page sidebar)' => '(na barra lateral da página inicial)', '(optional)' => '(opcional)', '(publish)' => '(publicar)', '(retired)' => '(retirado)', '(root)' => '(raiz)', '(rows)' => '(linhas)', '(truncated)' => '(truncado)', '(type not set)' => '(tipo não definido)', '-- As Entered --' => '-- Como Inserido --', '<b>%s</b> posted %s' => '<b>%s</b> postou %s', '<b>Hi %s</b> - You must <a>change your password to continue</a>!' => '<b>Olá %s</b> - Você deve <a>alterar sua senha para continuar</a>!', '<b>Hi %s</b> - You must <a>configure and save Two Factor Authentication </a>!' => '<b>Olá %s</b> - Você deve <a>configurar e salvar a Autenticação de Dois Fatores </a>!', '<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>Bem-vindo de volta %s</b>! Você está listado como \'de férias\' por favor, deixe seu gerente sabe que você está de volta.', '<b>{somebody}</b> added <strong>%s</strong> as collaborators {timestamp}' => '<b>{somebody}</b> adicionado<strong>%s</strong> aos colaboradores {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> atribuiu isto a <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> atribuiu isto a <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> changed ownership to {<User>data.owner} {timestamp}' => '<b>{somebody}</b> alterou o responsável para {<User>data.owner} {timestamp}', '<b>{somebody}</b> changed the status to <strong>{<TicketStatus>data.status}</strong> {timestamp}' => '<b>{somebody}</b> alterou o estado para <strong>{<TicketStatus>data.status}</strong> {timestamp}', '<b>{somebody}</b> claimed this {timestamp}' => '<b>{somebody}</b> reinvindicou isto em {timestamp}', '<b>{somebody}</b> linked this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> ligou este chamado com %s{data.id}%s<b>{data.ticket}</b>%s {data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> merged this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> fundiu este chamado com %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Dept>data.dept}</strong> {timestamp}' => '<b>{somebody}</b> atribuiu isto a <strong>{<Dept>data.dept}</strong> {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> atribuiu isto a <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> atribuiu isto a <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> released ticket assignment {timestamp}' => '<b>{somebody}</b> liberou a atribuição do ticket {timestamp}', '<b>{somebody}</b> removed <strong>%s</strong> from the collaborators {timestamp}' => '<b>{somebody}</b> removeu <strong>%s</strong> dos colaboradores {timestamp}', '<b>{somebody}</b> resent <strong><a href="#thread-entry-{data.entry}">a previous response</a></strong> {timestamp}' => '<b>{somebody}</b> reenviou <strong><a href="#thread-entry-{data.entry}"> uma resposta anterior</a></strong> {timestamp}', '<b>{somebody}</b> transferred this to <strong>{dept}</strong> {timestamp}' => '<b>{somebody}</b> transferiu para <strong>{dept}</strong> {timestamp}', '<b>{somebody}</b> unlinked this ticket from %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> desvinculou este chamado de %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<strong>%1$s</strong> changed from <strong>%2$s</strong> to <strong>%3$s</strong>' => '<strong>%1$s</strong> alterou de <strong>%2$s</strong> para <strong>%3$s</strong>', '<strong>%1$s</strong> set to <strong>%2$s</strong>' => '<strong>%1$s</strong> determinado para <strong>%2$s</strong>', '<strong>Disable</strong> for %s' => '<strong>Desabiltar</strong> para %s', '<strong>Disable</strong> new ticket auto-response' => '<strong>Desabilitar</strong> resposta automática de novo chamado', '<strong>Disable</strong> overdue alerts notices.' => '<strong>Desabilitar</strong> alertas de chamados vencidos.', '<strong>Stop</strong> processing further on match!' => '<strong>Parar</strong> processamento ao encontrar!', '<strong>Use</strong> the Reply-To email header' => '<strong>Utilize</strong> o cabeçalho do email Responder-Para', 'A collaborator' => 'Um colaborador', 'A confirmation email has been sent' => 'Foi enviado um e-mail de confirmação', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => 'Aviso único enviado, se habilitado, quando um usuário atingiu o máximo permitido de tickets abertos.', 'A page currently in-use CANNOT be disabled!' => 'Uma página em uso NÃO PODE ser desabilitada!', 'A primary system language is required' => 'Uma língua principal é requerida', 'A title is required' => 'Título é obrigatório', 'ACL' => 'ACL', 'API' => 'API', 'API Calls' => 'Chamadas de API', 'API Error' => 'Erro de API', 'API Key' => 'Chave de API', 'API Key is auto-generated. Delete and re-add to change the key.' => 'Chave da API é gerada automaticamente. Apague e adicione novamente para alterar a chave.', 'API Keys' => 'Chaves API', 'API key not authorized' => 'Chave API não autorizada', 'API key not found/active or source IP not authorized' => 'Chave API não encontrada/ativa ou IP de origem não autorizado', 'Abbrev' => 'Abreviação', 'Abbreviation' => 'Abreviação', 'Ability to access the user directory' => 'Habilidade para acessar o diretório do usuário', 'Ability to add new users' => 'Habilidade de acionar novos usuários', 'Ability to add/remove emails from banlist via ticket interface' => 'Capacidade de adicionar/remover e-mails da lista de exclusão via interface de solicitações', 'Ability to add/update/disable/delete canned responses' => 'Possibilidade de adicionar/atualizar/desativar/eliminar respostas tipo', 'Ability to add/update/disable/delete knowledgebase categories and FAQs' => 'Capacidade de adicionar/atualizar/desativar/eliminar categorias da base de conhecimento e FAQs', 'Ability to assign tasks to agents or teams' => 'Permissão para atribuir tarefas a agentes ou equipes', 'Ability to assign tickets to agents or teams' => 'Permissão para atribuir tarefas a agentes ou equipes', 'Ability to close tasks' => 'Permissão de fechar tarefas', 'Ability to close tickets' => 'Possibilidade de fechar solicitações', 'Ability to create new organizations' => 'Possibilidade de criar novas organizações', 'Ability to create tasks' => 'Permissão de criar tarefas', 'Ability to delete organizations' => 'Possibilidade de eliminar organizações', 'Ability to delete tasks' => 'Permissão de eliminar tarefas', 'Ability to delete tickets' => 'Possibilidade de apagar solicitações', 'Ability to delete users' => 'Habilidade para apagar usuários', 'Ability to edit tasks' => 'Permissão de editar tarefas', 'Ability to edit thread items of other agents' => 'Permissão de editar itens do tópico por outros agentes', 'Ability to edit tickets' => 'Capacidade de editar as solicitações', 'Ability to link tickets' => 'Capacidade de vincular bilhetes', 'Ability to manage active user accounts' => 'Habilidade para gerenciar contas de usuário ativas', 'Ability to manage organizations' => 'Possibilidade de gerir organizações', 'Ability to manage ticket referrals' => 'Capacidade de gerenciar referências de tickets', 'Ability to manage user information' => 'Habilidade para gerencial informação do usuário', 'Ability to mark a ticket as Answered/Unanswered' => 'Capacidade de marcar um chamado como respondido/não respondido', 'Ability to merge tickets' => 'Capacidade de fundir chamados', 'Ability to open tickets on behalf of users' => 'Capacidade de abrir solicitações em nome dos usuários', 'Ability to post a ticket reply' => 'Capacidade de publicar uma resposta a solicitação', 'Ability to post task update' => 'Permissão para adicionar atualizações de tarefas', 'Ability to release ticket assignment' => 'Capacidade de liberar a atribuição ticket', 'Ability to see Agents in all Departments' => 'Permissão de ver Agentes em todos os Departamentos', 'Ability to see all Departments' => 'Permissão de ver todos os Departamentos', 'Ability to transfer tasks between departments' => 'Permissão de transferir tarefas entre departamentos', 'Ability to transfer tickets between departments' => 'Capacidade de transferir as solicitações entre departamentos', 'Ability to view stats of other agents in allowed departments' => 'Possibilidade de ver estatísticas de outros agentes nos departamentos permitidos', 'About this osTicket Installation' => 'Sobre a Instalação do osTicket', 'Accept All Emails' => 'Aceitar todos os E-mails', 'Accept Email Collaborators' => 'Aceitar E-mail de colaboradores', 'Accept email from unknown Users' => 'Aceitar e-mail de usuários desconhecidos', 'Access' => 'Acesso', 'Access Credentials' => 'Senha de acesso', 'Access Denied' => 'Acesso Negado', 'Access Denied. Contact Admin' => 'Acesso negado. Contate com um administrador', 'Access Denied. Contact your help desk administrator to have an account registered for you' => 'Acesso negado. Contate o administrador da Central de Ajuda para ter uma conta registrada em seu nome', 'Access Denied. Possibly invalid ticket ID' => 'Acesso Negado. ID do Ticket provavelmente inválido', 'Access denied' => 'Acesso negado', 'Access denied. Contact admin if you believe this is in error' => 'Acesso negado. Contate um administrador se você acredita que isto é um erro', 'Access link' => 'Link de acesso', 'Account' => 'Conta', 'Account Access' => 'Acesso à conta', 'Account Confirmation Email' => 'E-mail de confirmação de conta', 'Account Confirmed Page' => 'Página de confirmação de conta', 'Account Flags' => 'Imagem da conta', 'Account Manager' => 'Gerente de Contas', 'Account Registration' => 'Registro de conta', 'Account Type' => 'Tipo de Conta', 'Account activation email sent to %s' => 'E-mail de ativação de conta enviado para %s', 'Account confirmation required' => 'Confirmação de conta necessária', 'Account is administratively locked' => 'Conta é bloqueada administrativamente', 'Account is already confirmed' => 'Conta já está confirmada', 'Account password reset email sent to %s' => 'Um link para a redefinição de senha da conta foi enviado para %s', 'Acquiring Lock' => 'Adquirindo Bloqueio', 'Action Denied.' => 'Ação negada.', 'Action Denied. Ticket is locked by someone else!' => 'Ação negada. Chamado está bloqueado por outra pessoa!', 'Action Denied. You are not allowed to assign/reassign tickets.' => 'Ação negada. Não pode atribuir/reatribuir chamados.', 'Action denied. Contact admin for access' => 'Ação negada. Contate um administrador para obter acesso', 'Actions' => 'Ações', 'Actions are executed in the order declared below' => 'Ações são executadas na ordem declarada abaixo', 'Active' => 'Ativo', 'Active (Registered)' => 'Ativo (Registrado)', 'Activity Description' => 'Descrição da Atividade', 'Activity Title' => 'Título da Atividade', 'Add' => 'Adicionar', 'Add "Full Access" permission for the "Everyone" user' => 'Adicionar permissão do "Acesso total" para o "todos" usuários', 'Add Arrow' => 'Adicionar Seta', 'Add Auto Detect Button' => 'Adicionar botão de auto-detecção', 'Add Box' => 'Adicionar caixa', 'Add Collaborator' => 'Adicionar colaborador', 'Add Custom Form' => 'Adicionar Formulário Customizado', 'Add Ellipse' => 'Adicionar Elipse', 'Add Ellipsis' => 'Adicionar elipses', 'Add FAQ' => 'Adicionar FAQ', 'Add Field' => 'Adicionar campo', 'Add Filter' => 'Adicionar Filtro', 'Add Form' => 'Adicionar formulário', 'Add Key' => 'Adicionar chave', 'Add List' => 'Adicionar Lista', 'Add New' => 'Adicionar', 'Add New API Key' => 'Adicionar nova chave de API', 'Add New Agent' => 'Adicionar Novo Agente', 'Add New Canned Response' => 'Adicionar Nova Resposta Pronta', 'Add New Category' => 'Adicionar nova categoria', 'Add New Custom Form' => 'Adicionar um Novo Formulário Personalizado', 'Add New Custom List' => 'Adicionar Nova Lista Personalizada', 'Add New Department' => 'Adicionar Novo Departamento', 'Add New Email' => 'Adicionar Novo E-mail', 'Add New Email Address' => 'Adicionar novo Endereço de E-mail', 'Add New Email Address to Ban List' => 'Adicione Novo Endereço de E-mail à Lista de Bloqueados', 'Add New Entry' => 'Adicionar Nova Entrada', 'Add New FAQ' => 'Adicionar Nova FAQ', 'Add New Filter' => 'Adicionar Novo Filtro', 'Add New Help Topic' => 'Adicionar novo tópico de ajuda', 'Add New Item' => 'Adicionar Novo Item', 'Add New List Item' => 'Adicionar Novo Item de Lista', 'Add New Organization' => 'Adicionar Nova Organização', 'Add New Page' => 'Adicionar nova página', 'Add New Plugin' => 'Adicionar novo Plugin', 'Add New Queue' => 'Adicionar nova fila', 'Add New Response' => 'Adicionar nova resposta', 'Add New Role' => 'Adicionar Novo Cargo', 'Add New SLA Plan' => 'Adicionar novo plano de SLA', 'Add New Schedule' => 'Adicionar novo horário', 'Add New Schedule Entry' => 'Adicionar Nova Entrada de Programação', 'Add New Sequence' => 'Adicionar nova sequência', 'Add New Sort Criteria' => 'Adicionar novos critérios de classificação', 'Add New Task' => 'Adicionar nova tarefa', 'Add New Team' => 'Adicionar nova equipe', 'Add New Template' => 'Adicionar Novo Modelo', 'Add New Template Set' => 'Adicionar Novo Conjunto de Modelos', 'Add New User' => 'Adicionar Novo Usuário', 'Add Organization' => 'Adicionar organização', 'Add Other Field' => 'Adicionar Outro Campo', 'Add Page' => 'Adicionar página', 'Add Plan' => 'Adicionar plano', 'Add Queue' => 'Adicionar fila', 'Add Queue Column' => 'Adicionar Coluna de Fila', 'Add Response' => 'Adicionar Resposta', 'Add Role' => 'Adicionar Regra', 'Add Rule' => 'Adicionar Regra', 'Add Scribble' => 'Adicionar Scribble', 'Add Shape' => 'Adicionar forma', 'Add Sort Criteria' => 'Adicionar critérios de classificação', 'Add Sort Option' => 'Adicionar opção de classificação', 'Add Sub Queue' => 'Adicionar sub fila', 'Add Template' => 'Adicionar Modelo', 'Add Text' => 'Adicionar Texto', 'Add Topic' => 'Adicionar tópico', 'Add User' => 'Adicionar Usuário', 'Add a Language' => 'Adicionar Idioma', 'Add a Ticket' => 'Adicione um chamado', 'Add a annotation' => 'Adicione uma anotação', 'Add a collaborator' => 'Adicionar um colaborador', 'Add a column' => 'Adicione uma coluna', 'Add a condition' => 'Adicione uma condição', 'Add a custom form' => 'Adicione um formulário customizado', 'Add a form' => 'Adicionar um formulário', 'Add a property' => 'Adicione uma propriedade', 'Add a separate field for the extension' => 'Adicionar um campo separado para a extensão', 'Add new custom form section' => 'Adicionar nova seção personalizada', 'Add personal queue' => 'Adicionar fila pessoal', 'Add personal search' => 'Adicionar pesquisa pessoal', 'Add to Organization' => 'Adicionar organização', 'Add to all tickets from this organization' => 'Adicionar a todos os chamados desta organização', 'Add, and remove the fields in this list using the options below. Drag columns to reorder them.' => 'Adicione e remova os campos dessa lista usando as opções abaixo. Arraste as colunas para reorganizá-las.', 'Add, and remove the fields in this list using the options below. Drag fields to reorder them.' => 'Adicione e remova os campos dessa lista usando as opções abaixo. Arraste os campos para reorganizá-los.', 'Add, and remove the fields in this list using the options below. Sorting can be performed on any field, whether displayed in the queue or not.' => 'Adicione e remova os campos dessa lista usando as opções abaixo. A classificação pode ser executada em qualquer campo, seja ele exibido na fila ou não.', 'Additional File Type Filters' => 'Tipo de Filtros de Arquivo Adicional', 'Addressee (To and Cc)' => 'Destinatário (Para e Cc)', 'Admin' => 'Administrador', 'Admin Dashboard' => 'Painel de Administração', 'Admin Email' => 'E-mail de Administrador', 'Admin Email Only' => 'Somente Email Admin', 'Admin Notes' => 'Notas de administrador', 'Admin Panel' => 'Painel de Administração', 'Admin User' => 'Administrador', 'Admin\'s Email Address' => 'Endereço de e-mail do admin', 'Admin\'s first name' => 'Primeiro nome do administrador', 'Admin\'s last name' => 'Último nome do administrador', 'Admin\'s login name. Must be at least three (3) characters.' => 'Nome de usuário do administrador. Deve ter pelo menos três (3) caracteres.', 'Admin\'s personal email address. Must be different from system\'s default email.' => 'Endereço de e-mail pessoal do administrador. Deve ser diferente do e-mail padrão do sistema.', 'Administratively Locked' => 'Bloqueado administrativamente', 'Administrator' => 'Administrador', 'Advanced' => 'Avançado', 'Advanced CSV Options' => 'Opções avançadas de CSV', 'Advanced Search' => 'Busca Avançada', 'Advanced Ticket Search' => 'Pesquisa Avançada de Chamados', 'After' => 'Depois', 'After %d month' . "\0" . 'After %d months' => 'Após %d mês' . "\0" . 'Após %d meses', 'Agent' => 'Agente', 'Agent Assigned' => 'Agente Atribuído', 'Agent Dashboard' => 'Painel de Instrumentos do Agente', 'Agent Directory' => 'Diretório do Agente', 'Agent Excessive Logins' => 'Excessivos logons de agente', 'Agent Identity Masking' => 'Ocultar identidade do agente', 'Agent Login' => 'Login do Agente', 'Agent Maximum File Size' => 'Tamanho Máximo do Arquivo de Agente', 'Agent Panel' => 'Painel do Agente', 'Agent Password Reset' => 'Agente de redefinição de senha', 'Agent Session Timeout' => 'Tempo limite de sessão do agente', 'Agent Settings and Options' => 'Opções e Configurações do Agente', 'Agent Welcome Email' => 'Mensagem de Boas Vindas do Agente', 'Agent already has access to %s' => 'Agente já tem acesso a %s', 'Agent assigning the ticket' => 'Agente atribuido ao chamado', 'Agent has access to the admin panel' => 'O agente tem acesso ao painel administrativo', 'Agent is unavailable for %s' => 'Agente não se encontra disponível para %s', 'Agent is unavailable for assignment' => 'Agente não se encontra disponível para atribuição', 'Agent logout' => 'Logoff do Agente', 'Agent name' => 'Nome do agente', 'Agent performing the assignment' => 'Agente executando a atribuição', 'Agent posting the note or response' => 'Agente que adicionou uma nota ou resposta', 'Agent selection required' => 'Seleção de agente necessária', 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department. Alerts can be enabled for each associated team.' => 'Agente terá acesso aos chamados atribuídos a equipe que ele pertence independentemente do departamento do chamado. Alertas podem ser habilitados para cada equipe associada.', 'Agent\'s ticket view link' => 'Link de visualização do chamado', 'Agents' => 'Agentes', 'Agents (%d)' => 'Agentes (%d)', 'Agents Settings' => 'Definições do Agente', 'Agents who are members of %s' => 'Agentes que são membros de %s', 'Agents who are primary members of %s' => 'Agentes que são membros principais de %s', 'Agents who have extended access to %s' => 'Agentes que possuem acesso estendido a %s', 'Alert' => 'Alerta', 'Alert All' => 'Notificar todos', 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => 'Alerta enviado aos agentes quando a atividade interna, como uma nota interna ou uma resposta do agente é anexado a um chamado.', 'Alert sent to agents on stale or overdue task.' => 'Alerta enviado aos agentes em caso de atraso ou não resposta a tarefas.', 'Alert sent to agents on stale or overdue tickets.' => 'Alerta enviado aos agentes com chamados em atraso.', 'Alert sent to agents on task assignment.' => 'Alerta enviado aos agentes na atribuição de tarefa.', 'Alert sent to agents on task transfer.' => 'Aviso enviado aos agentes na transferência da tarefa.', 'Alert sent to agents on ticket assignment.' => 'Alerta enviado aos agentes na atribuição de chamados.', 'Alert sent to agents on ticket transfer.' => 'Aviso enviado aos agentes na transferência de chamado.', 'Alert sent to agents, if enabled, on new task.' => 'Alerta enviado aos agentes, se ativo, na nova tarefa.', 'Alert sent to agents, if enabled, on new ticket.' => 'Alerta enviada aos agentes, se habilitado, ao criar um novo chamado.', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => 'Aviso enviado aos agentes, se habilitado, quando um usuário responde a um chamado existente.', 'Alert sent to selected agents, if enabled, on new activity.' => 'Alerta enviado aos agentes selecionados, se ativada, em uma nova atividade.', 'Alert to User' => 'Notificar o usuário', 'Alerts' => 'Alertas', 'Alerts & Notices' => 'Alertas & Avisos', 'Alerts and Notices' => 'Alertas e Avisos', 'All' => 'Todos', 'All Actions' => 'Todas as ações', 'All Active Policies' => 'Todas as políticas ativas', 'All Active Recipients' => 'Todos os Destinatários Ativos', 'All Categories' => 'Todas as Categorias', 'All Day' => 'O dia todo', 'All Departments' => 'Todos os Departamentos', 'All Help Topics' => 'Todos os tópicos de ajuda', 'All Rights Reserved.' => 'Todos os direitos reservados.', 'All Tasks (%s)' => 'Todas as Tarefas (%s)', 'All Teams' => 'Todas as equipes', 'All Tickets' => 'Todos os Chamados', 'All Topics' => 'Todos os Tópicos', 'All logs' => 'Todos os logs', 'All members see all tickets' => 'Todos os membros veêm todos os tickets', 'All rights reserved.' => 'Todos os direitos reservados.', 'Allow External Images' => 'Permitir imagens externas', 'Allow Future Dates' => 'Permitir datas futuras', 'Allow HTML input in this box' => 'Permitir introdução de HTML nesta caixa', 'Allow Password Resets' => 'Permitir redefinições de senha', 'Allow Reopen' => 'Permitir Reabertura', 'Allow System iFrame' => 'Permitir o sistema iFrame', 'Allow entries into the future' => 'Permitir entradas no futuro', 'Allow for %s' => 'Permitir para %s', 'Allow multiple selections' => 'Permitir múltiplas seleções', 'Allow tickets on this status to be reopened by end users' => 'Permitir a reabertura dos tickets com esse status pelo usuário final', 'Alphabetical' => 'Alfabética', 'Alphabetical (Reversed)' => 'Alfabética (invertida)', 'Alphabetically' => 'Por ordem alfabética', 'Already in use system email' => 'Já em uso e-mail do sistema', 'Already in-use as system email' => 'Já utilizado como e-mail do sistema', 'An access link will be emailed to you.' => 'Um link de acesso será enviado ao seu e-mail.', 'Annotate' => 'Anotar', 'Annotate Image' => 'Imagem anotada', 'Annotations' => 'Anotações', 'Answer' => 'Resposta', 'Answered' => 'Respondidos', 'Any' => 'Qualquer', 'Append' => 'Acrescentar', 'Applications' => 'Aplicações', 'Applied cleanup script %s' => 'Script de limpeza aplicado %s', 'Apply' => 'Aplicar', 'Applying updates to database stream: %s' => 'Aplicando atualizações à base de dados: %s', 'April' => 'Abril', 'Archive' => 'Arquivo', 'Archived' => 'Arquivados', 'Are you sure want to <b>disable</b> %s?' => 'Você tem certeza que gostaria de <b>desactivar</b> %s?', 'Are you sure want to <b>enable</b> %s?' => 'Tem certeza que deseja <b>habilitar</b> %s?', 'Are you sure want to flag the selected tasks as <font color="red"><b>overdue</b></font>?' => 'Tem a certeza que deseja marcar as tarefas marcadas como <font color="red"><b>vencidas</b></font>?', 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => 'Tem certeza que deseja <b>remover</b> %1$s <strong>%2$s</strong>s?', 'Are you sure you want to <b>archive</b> %s?' => 'Tem certeza que deseja <b>arquivar</b> %s?', 'Are you sure you want to <b>ban</b> %s?' => 'Tem certeza que pretende <b>banir</b> %s?', 'Are you sure you want to <b>change</b> ticket owner to %s?' => 'Você tem certeza que deseja <b>alterar</b> o dono do chamado para %s?', 'Are you sure you want to <b>claim</b> (self assign) %s?' => 'Tem certeza que deseja <b>reivindicar</b> (auto atribuir) %s?', 'Are you sure you want to <b>disable</b> %s?' => 'Tem certeza que deseja <b>desabilitar</b> %s?', 'Are you sure you want to <b>disable</b> (lock) %s?' => 'Você tem certeza que quer <b>desabilitar</b> (travar) %s?', 'Are you sure you want to <b>enable</b> %s?' => 'Você tem certeza que quer alterar para <b>habilitado</b> %s?', 'Are you sure you want to <b>enable</b> (unlock) %s?' => 'Você tem certeza que quer <b>habilitar</b> (destravar) %s?', 'Are you sure you want to <b>remove</b> %s from ban list?' => 'Tem certeza que pretende <b>remover</b> %s da lista de exclusão?', 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => 'Tem certeza que pretende <b>liberar</b> o chamado de <b>%s</b>?', 'Are you sure you want to CLAIM %s?' => 'Você tem certeza que deseja REIVINDICAR %s?', 'Are you sure you want to CLOSE %s?' => 'Tem certeza que você quer FECHAR %s?', 'Are you sure you want to DELETE %s?' => 'Tem certeza de que deseja excluir %s?', 'Are you sure you want to REOPEN %s?' => 'Você tem certeza que deseja REABRIR %s?', 'Are you sure you want to change status of %s?' => 'Você tem certeza de que você quer mudar o andamento do %s?', 'Are you sure you want to change the user\'s organization?' => 'Tem certeza que deseja alterar a organização do usuário?', 'Are you sure you want to delete the child ticket(s)?' => 'Você tem certeza de que quer apagar o(s) chamado(s) criança(s)?', 'Are you sure you want to flag the ticket as <b>answered</b>?' => 'Tem certeza que deseja marcar o chamado como <b>respondido</b>?', 'Are you sure you want to flag the ticket as <b>unanswered</b>?' => 'Tem certeza que deseja marcar o chamado como <b>não respondido</b>?', 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => 'Tem certeza que deseja marcar o chamado como <font color="red"><b>vencido</b></font>?', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => 'Tem certeza que quer sair? Quaisquer alterações ou informações que você introduziu serão ignoradas!', 'Are you sure you want to make %s <b>private</b> (internal)?' => 'Você tem certeza que quer tornar %s <b>privado</b> (interno)?', 'Are you sure you want to make %s <b>public</b>?' => 'Você tem certeza que quer tornar %s <b>público</b>?', 'Are you sure you want to mark ticket as <b>%s</b>?' => 'Tem certeza que deseja marcar o ticket como <b>%s</b>?', 'Are you sure you want to remove this attachment?' => 'Tem certeza que deseja remover este anexo?', 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => 'Tem certeza que deseja enviar um <b>Link de Redefinir Senha</b> para <em>%s</em>?', 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => 'Tem certeza de que deseja enviar um <b>Link de Ativação da Conta</b> para <em>%s</em>?', 'Article Content' => 'Conteúdo do artigo', 'Ascending' => 'Ascendente', 'Assign' => 'Atribuir', 'Assign Agent' => 'Definir Agente', 'Assign Tasks' => 'Tarefas Atribuídas', 'Assign Team' => 'Definir Equipe', 'Assign To' => 'Atribuído a', 'Assign tickets from this organization to the <em>Account Manager</em>' => 'Atribuir chamados desta organização ao <em>Gerenciar Conta</em>', 'Assign to Agent' => 'Atribuir ao Agente', 'Assign to Team' => 'Atribuir à Equipe', 'Assign/transfer comments' => 'Atribuir/transferir comentários', 'Assigned' => 'Atribuído', 'Assigned Agent' => 'Agente atribuído', 'Assigned Agent / Team' => 'Assinatura: Agente / Equipe', 'Assigned Staff' => 'Funcionário Atribuído', 'Assigned Tasks' => 'Tarefas Atribuídas', 'Assigned Team' => 'Equipes Atribuída', 'Assigned Teams' => 'Equipes Atribuídos', 'Assigned To' => 'Atribuído a', 'Assigned/closing agent' => 'Agente atribuído', 'Assigned/closing team' => 'Equipe atribuída', 'Assignee' => 'Designado', 'Assignee Avatar' => 'Avatar do responsável', 'Assignee changed by <b>{somebody}</b> to <strong>{assignees}</strong> {timestamp}' => 'Atribuição alterada por <b>{somebody}</b> para <strong>{assignees}</strong> {timestamp}', 'Assignee selection required' => 'Seleção de atribuição obrigatória', 'Assignment Alert' => 'Alerta de atribuição', 'Assignment Released' => 'Atribuição liberada', 'At least one Topic must be Active' => 'Pelo menos um tópico deve estar ativo', 'At least one Topic must be Public' => 'Pelo menos um tema deve ser público', 'Attach Canned Response' => 'Anexar Resposta Padrão', 'Attached files' => 'Arquivos anexados', 'Attached is file containing the export you asked us to send you!' => 'Em anexo está o arquivo contendo a exportação que você nos pediu para enviar!', 'Attachment Count' => 'Contagem de anexo', 'Attachments' => 'Anexos', 'Attachments (%d)' => 'Anexos (%d)', 'Attachments Storage and Settings' => 'Armazenamento de anexos e configurações', 'Attachments for %s' => 'Anexos para %s', 'Attempts' => 'Tentativas', 'Audit Logs' => 'Logs de auditoria', 'August' => 'Agosto', 'Auth. token used for auto-login' => 'Token de autenticação usado para login automático', 'Authentication' => 'Autenticação', 'Authentication Backend' => 'Autenticação no Backend', 'Authentication Required' => 'Autenticação Necessária', 'Authentication Settings' => 'Configurações de autenticação', 'Authentication Sources' => 'Fontes de Autenticação', 'Authentication Token' => 'Token de Autenticação', 'Authentication and Registration Templates & Pages' => 'Modelos de autenticação e registo & Páginas', 'Authentication backend does not support password updates' => 'A autenticação no backend não suporta alterações de senhas', 'Author' => 'Autor', 'Auto Add Members From' => 'Auto adicionar membros de', 'Auto Cron' => 'Auto Cron', 'Auto Detect' => 'Detectar automaticamente', 'Auto Refresh Rate' => 'Taxa de Atualização Automática', 'Auto-Assignment' => 'Auto-atribuição', 'Auto-Response' => 'Resposta Automática', 'Auto-Response Email' => 'Mensagem de Resposta Automática', 'Auto-assign To' => 'Atribuir Automático a', 'Auto-refer on Close' => 'Auto-referência em Fechar', 'Automated Collaboration' => 'Colaboração automatizada', 'Automatic' => 'Automático', 'Automatically add collaborators from email fields' => 'Adicionar Automaticamente colaboradores a partir dos campos do e-mail', 'Autoresponder' => 'Respostas Automáticas', 'Autoresponder Settings' => 'Configurações de autoresponder', 'Autoresponse sent to user, if enabled, on new ticket.' => 'Resposta automática enviada ao usuário, se habilitado, ao criar um novo ticket.', 'Avatar' => 'Avatar', 'Avatar Source' => 'Origem do Avatar', 'Back To Index' => 'Retornar ao Índice', 'Back up the current database if you haven\'t done so already.' => 'Faça uma cópia de segurança da base de dados caso ainda não o tenha feito.', 'Backend' => 'Retaguarda', 'Backtrace' => 'Backtrace', 'Bad data. Expected: %s' => 'Dados inválidos. Esperado: %s', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => 'Prefixo ruim. Deve ter sublinhado (_) no final. por exemplo \'ost_\'', 'Bad username' => 'Nome de usuário inválido', 'Ban Email <%s>' => 'Colocar e-mail <%s> na lista de exclusão', 'Ban New Email' => 'Banir novo e-mail', 'Ban Status' => 'Situação do banimento', 'Banlist' => 'Lista Negra', 'Banned Email Addresses' => 'Endereços de Email banidos', 'Banned Emails' => 'E-mails Banidos', 'Base Variables' => 'Variáveis base', 'Basic Fields' => 'Campos básicos', 'Basic Information' => 'Informações Básicas', 'Basic Installation Completed' => 'Instalação básica concluída', 'Basic Ticket Information' => 'Informações básicas sobre o ticket', 'Be liberal, they\'re internal' => 'Seja liberal, eles são internos', 'Be patient. The upgrade process will take a couple of seconds.' => 'Seja paciente. O processo de atualização levará alguns segundos.', 'Before' => 'Antes', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => 'Antes de começar, vamos verificar a sua configuração de servidor para certificar que este cumpre os requisitos mínimos para executar a versão mais recente do osTicket.', 'Below is a summary of the database patches to be applied.' => 'Abaixo está um resumo das correções a aplicar na base de dados.', 'Below, you\'ll find some useful links regarding your installation.' => 'Abaixo, você encontrará alguns links úteis sobre a sua instalação.', 'Between' => 'Entre', 'Bind Agent Session to IP' => 'Vincular o sessão de agente para IP', 'Brief description of the schedule' => 'Breve descrição do cronograma', 'Bring Forward' => 'Trazer para a Frente', 'Bro, not sure how you got here!' => 'Mano, não sei como você chegou aqui!', 'Browse by Topic' => 'Navegar por Tópicos', 'Built' => 'Construído', 'Built-In' => 'Incorporado', 'Built-in Forms' => 'Formulários Integrados', 'Business Hours' => 'Horário comercial', 'CAPTCHA Text' => 'Texto CAPTCHA', 'CHILD' => 'FILHO', 'CLI' => 'CLI', 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => 'Pode criar chamados <em>(XML/JSON/E-mail)</em>', 'Can Execute Cron' => 'Pode executar tarefas agendadas', 'Can be overridden by other filters depending on processing order.' => 'Pode ser sobreposto por outros filtros dependendo da ordem de processamento.', 'Cancel' => 'Cancelar', 'Cancel Changes' => 'Cancelar Alteração', 'Canned Attachments' => 'Anexos prontos', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => 'Resposta Automática pronta enviada ao usuário sobre o novo chamado, com base em correspondências de filtro. Substitui a resposta automática "normal".', 'Canned Response' => 'Resposta Pronta', 'Canned Responses' => 'Resposta pronta', 'Canned response is in use by email filter(s)' => 'Resposta fragmentada em uso por filtro(s) de e-mail', 'Canned response settings' => 'Configurações de resposta pronta', 'Cannot be a descendent of itself' => 'Não pode ser um descendente de si mesmo', 'Cannot compile this regular expression' => 'Não é possível compilar essa expressão regular', 'Cannot mark ticket as answered' => 'Não foi possível assinalar o ticket como respondido', 'Cannot mark ticket as unanswered' => 'Não foi possível assinalar o ticket como não respondido', 'Categories' => 'Categorias', 'Category' => 'Categoria', 'Category Description' => 'Descrição da categoria', 'Category Information' => 'Categoria de Informações', 'Category Listing' => 'Listagem de Categoria', 'Category Name' => 'Nome da Categoria', 'Category Type' => 'Tipo de Categoria', 'Category already exists' => 'Categoria já existe', 'Category description is required' => 'Descrição de categoria é necessária', 'Category does not have FAQs' => 'Categoria não tem FAQs', 'Category is required' => 'Categoria é necessário', 'Category name is required' => 'Nome da categoria necessário', 'Cc' => 'Cc', 'Cc Collaborator' => 'Cc para colaborador', 'Change' => 'Modificar', 'Change Department' => 'Alterar Departamento', 'Change Owner' => 'Alterar o Proprietário', 'Change Password' => 'Alterar Senha', 'Change Primary Department' => 'Trocar Departamento Principal', 'Change Status' => 'Alterar status', 'Change Status — %1$d %2$s selected' => 'Alterar estado — %1$d %2$s selecionado', 'Change Tasks Status' => 'Alterar estado dos Tickets', 'Change Tickets Ownership' => 'Alterar Dono do Chamado', 'Change Tickets Status' => 'Alterar Status de Tickets', 'Change User' => 'Alterar Usuário', 'Change permission of ost-config.php to remove write access as shown below.' => 'Alterar a permissão de ost-config. php para remover o acesso de gravação, como mostrado abaixo.', 'Change the primary department and primary role of the selected agents' => 'Alterar o departamento primário e a regra primária dos agentes selecionados', 'Change user for ticket #%s' => 'Alterar o responsável do chamado #%s', 'Check Ticket Status' => 'Verificar Status do Ticket', 'Check all Holiday Schedules applicable to this schedule' => 'Verifique todas as Programações de feriados aplicáveis a esta programação', 'Check all help topics related to %s.' => 'Verifique todos os tópicos de ajuda relacionados a %s.', 'Check applicable API services enabled for the key.' => 'Marque os serviços de API habilitados aplicáveis para a chave.', 'Check columns to export' => 'Verifique as colunas para exportar', 'Check one or more' => 'Selecione um ou mais', 'Checkbox' => 'Caixa de seleção', 'Checked' => 'Marcado', 'Child Status' => 'Status filho', 'Child Tickets' => 'chamados filhos', 'Child Tickets do not allow the end user or agent to reply.' => 'Os ingressos para crianças não permitem que o usuário final ou agente responda.', 'Choices' => 'Escolhas', 'Choose maximum size of a single file uploaded to this field' => 'Defina o tamanho máximo de arquivo para um único arquivo, que é enviado neste campo', 'Choose which Tickets to %s. The Ticket on top will be the Parent Ticket. Sort the order of the Tickets by clicking and dragging them.' => 'Escolha quais chamados para %s. O chamado em cima será o chamado pai. Ordene a ordem dos chamados clicando e arrastando-as.', 'Claim' => 'Reivindicar', 'Claim on Response' => 'Resposta sobre Reclamações', 'Cleaning up!...' => 'Limpando!...', 'Clear all filters and sort' => 'Limpar todos os filtros e classificar', 'Click on the category to browse FAQs or manage its existing FAQs.' => 'Clique na categoria para navegar pelas FAQs ou gerenciar as FAQs existentes.', 'Click on the category to browse FAQs.' => 'Clique sobre as categorias para buscar na base dos Tópicos de Ajuda.', 'Click on the file, select change permission, and then giving all permissions to the file.' => 'Clique sobre o arquivo, selecione Alterar permissão e então dê todas as permissões para o arquivo.', 'Click on the file, select change permission, and then remove write access.' => 'Clique sobre o arquivo, selecione Alterar permissão e depois remova o acesso de gravação.', 'Click on the title to edit.' => 'Clique no título para editar.', 'Click to create a new note' => 'Clique para criar uma nova nota', 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => 'Clicando em <strong>Salvar Alterações</strong> irá apagar permanentemente dados associados com os formulários excluídos', 'Clicking <strong>Save Changes</strong> will permanently remove the deleted sequences.' => 'Clicando em <strong>Salvar Alterações</strong> irá remover permanentemente as sequências deletadas.', 'Clicking <strong>Save Changes</strong> will unlink this Ticket' => 'Clicando em <strong>Salvar Mudanças</strong> irá destravar este chamado', 'Client' => 'Cliente', 'Client Portal' => 'Portal Cliente', 'Client Quick Access' => 'Acesso rápido do cliente', 'Client interface is disabled and ONLY admins can access staff control panel.' => 'Interface do cliente está desativada e somente os administradores podem acessar ao painel de controle de funcionários.', 'Clip Beginning Text' => 'Aplicar ao início do texto', 'Clip Text' => 'Aplicar texto', 'Clone' => 'Clonar', 'Clone an existing agent' => 'Clonar um agente existente', 'Clone an existing role' => 'Clonar uma regra existente', 'Close' => 'Fechar', 'Close Date' => 'Data de Conclusão', 'Close Task #%s' => 'Terminar tarefa #%s', 'Closed' => 'Encerrado', 'Closed By' => 'Fechado por', 'Closed Date' => 'Data de conclusão', 'Closed Tickets' => 'Chamados Fechados', 'Closed by <b>{somebody}</b> with status of {<TicketStatus>data.status} {timestamp}' => 'Fechado por <b>{somebody}</b> com o status de {<TicketStatus>data.status} {timestamp}', 'Closed by <b>{somebody}</b> {timestamp}' => 'Fechado por <b>{somebody}</b> {timestamp}', 'Code name is required' => 'O nome do código é obrigatório', 'Collaborator' => 'Colaborador', 'Collaborator %s added' => 'Colaborador %s adicionado', 'Collaborator Count' => 'Contador do colaborador', 'Collaborator Tickets Visibility' => 'Visibilidade de tickets do colaborador', 'Collaborators' => 'Colaboradores', 'Collaborators (%d)' => 'Colaboradores (%d)', 'Collaborators for {<Organization>data.org} organization added' => 'Colaboradores para a organização {<Organization>data.org} adicionados', 'Collision Avoidance Duration' => 'Duração da prevenção de colisão de agentes', 'Column Details' => 'Detalhes da coluna', 'Columns' => 'Colunas', 'Combine' => 'Combinar', 'Combine Threads' => 'Combinar temas', 'Commercial Support Available' => 'Suporte comercial disponível', 'Commit' => 'Confirmar', 'Common Attachments' => 'Anexos comuns', 'Communication' => 'Comunicação', 'Company' => 'Empresa', 'Company Information' => 'Informação da Empresa', 'Company Profile' => 'Perfil da Empresa', 'Complete the form below and then click Next to verify the setup' => 'Preencha o formulário abaixo e depois clique em próximo para verificar a configuração', 'Complete the form below to add a new organization.' => 'Preencha o formulário abaixo para adicionar uma nova organização.', 'Complete the form below to create a user account for <b>%s</b>.' => 'Preencha o formulário abaixo para criar uma conta de usuário para <b>%s</b>.', 'Completed' => 'Completo', 'Completed Tasks' => 'Tarefas Completas', 'Conditions' => 'Condições', 'Conditions are used to change the view of the data in a row based on some conditions of the data. For instance, a column might be shown bold if some condition is met.' => 'As condições são usadas para alterar a exibição dos dados em uma linha com base em algumas condições dos dados. Por exemplo, uma coluna pode ser mostrada em negrito se alguma condição for atendida.', 'Config' => 'Configuração', 'Config file permission' => 'Configuração de permissão de arquivo', 'Config file rename required to continue!' => 'Renomeie o arquivo config para continuar!', 'Configuration file already changed - which could mean osTicket is already installed or the config file is corrupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.' => 'O arquivo de configuração já foi alterado - o que pode significar que o osTicket já está instalado ou o arquivo de configuração está corrompido. Se você estiver tentando atualizar o osTicket, vá para %s Painel de Administração %s.', 'Configuration file does NOT exist. Follow steps below to add one.' => 'Arquivo de configuração inexistente. Siga os passos abaixo para adicionar um.', 'Configuration file is not writable' => 'Arquivo de configuração não tem permissões de gravação', 'Configuration file missing!' => 'Configuração arquivo ausente!', 'Configuration file rename required!' => 'Renomeação de arquivos de configuração necessária!', 'Configuration for deleted plugins CANNOT be recovered.' => 'Configuração de plugins excluídos não pode ser recuperada.', 'Configure Options' => 'Opções de configuração', 'Confirm Deletion' => 'Confirmar exclusão', 'Confirm New Password' => 'Confirmar a Nova Senha', 'Confirm Password' => 'Confirme a Senha', 'Confirm your current password and enter a new password to continue' => 'Confirme a sua senha atual e introduza a nova para continuar', 'Confirmation sent to user when a new message is appended to an existing ticket.' => 'Confirmação enviada para o usuário quando uma nova mensagem é anexada a um ticket existente.', 'Conflicts with system email above' => 'Está em conflito com o e-mail do sistema acima', 'Congratulations osTicket basic installation completed! Thank you for choosing osTicket!' => 'Parabéns a instalação básica do osTicket está concluída! Obrigado por escolher o osTicket!', 'Congratulations!' => 'Parabéns!', 'Congratulations! osTicket upgrade has been completed successfully.' => 'Parabéns! A atualização do osTicket foi concluída com sucesso.', 'Contact Us' => 'Contate-nos', 'Contact admin for such access' => 'Contacte o seu administrador para obter esse acesso', 'Contains' => 'Contém', 'Content' => 'Conteúdo', 'Content cannot start with the following characters: = - + @' => 'Conteúdo não pode iniciar com os caracteres: = - + @', 'Continue' => 'Continuar', 'Copy Paste' => 'Copiar e colar', 'Copyright' => 'Copyright', 'Copyright ©' => 'Copyright ©', 'Correct any errors below and try again' => 'Corrija os erros acima e tente novamente', 'Correct any errors below and try again.' => 'Corrija os erros acima e tente novamente.', 'Corresponding Role' => 'Regra correspondente', 'Could not find or read this file' => 'Não foi possível encontrar ou ler este arquivo', 'Cowardly refusing to lock out active administrator' => 'Recusando travar administrador ativo hesitantemente', 'Cowardly refusing to remove or lock out the only active administrator' => 'Covarde, recusando-se a remover ou bloquear o administrador somente ativo', 'Cpanel' => 'CPanel', 'Create' => 'Criar', 'Create Account' => 'Criar Conta', 'Create Date' => 'Data de Criação', 'Create Dept' => 'Criar Departamento', 'Create New Organization' => 'Criar nova organização', 'Create New Ticket' => 'Criar Novo Chamado', 'Create New User' => 'Criar Novo Usuário', 'Create Task' => 'Criar Tarefa', 'Create Team' => 'Criar equipe', 'Create Ticket' => 'Criar Chamado', 'Create a Password' => 'Crie uma senha', 'Create an account' => 'Crie uma conta', 'Created' => 'Criado', 'Created On' => 'Criado em', 'Created by <b>{somebody}</b> {timestamp}' => 'Criado por <b>{somebody}</b> {timestamp}', 'Creator' => 'Criador', 'Criteria' => 'Critério', 'Cron Job' => 'Trabalho de Cron', 'Cron job executed' => 'Trabalho de Cron executado', 'Current Password' => 'Senha Atual', 'Current Status' => 'Status Atual', 'Current password is required' => 'Senha atual é necessária', 'Current ticket status (%s) does not allow the end user to reply.' => 'Status atual do chamado (%s) não permite o usuário final responder.', 'Currently locked by %s' => 'Atualmente bloqueado por %s', 'Currently selected user' => 'Usuário atualmente selecionado', 'Custom' => 'Personalizado', 'Custom (Regular Expression)' => 'Personalizado (Expressão Regular)', 'Custom Forms' => 'Formulários Personalizados', 'Custom Lists' => 'Listas personalizadas', 'Custom lists are used to provide drop-down lists for custom forms.' => 'Listas personalizadas são usadas para fornecer listas "drop-down" para formulários personalizados.', 'Customer Support System' => 'Sistema de Suporte ao Cliente', 'DEBUG' => 'DEPURAR', 'Daily' => 'Diariamente', 'Daily entry already exists' => 'A entrada diária já existe', 'Dashboard' => 'Painel de Controle', 'Data' => 'Dados', 'Data Integrity' => 'Integridade dos Dados', 'Data is required in this field in order to close the related ticket' => 'São obrigatórios dados neste campo para poder fechar o ticket relacionado', 'Database Index' => 'Índice do banco de dados', 'Database Information and Usage' => 'Informações do Banco de Dados e Uso', 'Database Settings' => 'Configurações de Base de Dados', 'Database connection information' => 'Informações de conexão ao banco de dados', 'Database doesn\'t exist' => 'Base de dados inexistente', 'Database name required' => 'Nome da base de dados obrigatório', 'Date' => 'Data', 'Date Added' => 'Data Adicionada', 'Date Closed' => 'Data de Fechamento', 'Date Created' => 'Data de Criação', 'Date Entered' => 'Data de Entrada', 'Date Format' => 'Formato de Data', 'Date Installed' => 'Data instalada', 'Date Time' => 'Data Hora', 'Date and Time' => 'Data e hora', 'Date and Time Format' => 'Formato de Data e Hora', 'Date and Time Options' => 'Opções de Data e Hora', 'Date created' => 'Data de criação', 'Date format is required' => 'Formato de data é necessário', 'Datetime format is required' => 'Formato de DataTempo é necessário', 'Day' => 'Dia', 'Day of the Month Entered' => 'Dia do Mês Entrado', 'Day of the Week' => 'Dia da semana', 'Day, Date and Time Format' => 'Dia, Data e Formato de Hora', 'Day, Datetime format is required' => 'O formato Dia, DataTempo é necessário', 'Debug logs' => 'Os logs de depuração', 'December' => 'Dezembro', 'Default' => 'Padrão', 'Default 2FA' => '2FA Padrão', 'Default Alert Email' => 'Alerta de e-mail padrão', 'Default Basic Policy' => 'Política básica padrão', 'Default Department' => 'Departamento Padrão', 'Default Department is required' => 'Departamento Padrão é necessário', 'Default Email' => 'E-mail padrão', 'Default From Name' => 'Nome padrão do remetente', 'Default Help Topic' => 'Tópico Padrão de Ajuda', 'Default Locale' => 'Localidade Padrão', 'Default Log Level' => 'Nível de Log padrão', 'Default MTA' => 'Padrão MTA', 'Default Page Size' => 'Tamanho de Página Padrão', 'Default Paper Size' => 'Tamanho de Papel Padrão', 'Default Priority' => 'Prioridade Padrão', 'Default SLA' => 'SLA Padrão', 'Default Signature' => 'Assinatura Padrão', 'Default Status' => 'Status padrão', 'Default System Email' => 'E-mail padrão do sistema', 'Default Task Number Format' => 'Formato padrão do número da tarefa', 'Default Task Number Sequence' => 'Sequência padrão do número da tarefa', 'Default Template Set' => 'Conjunto de templates padrão', 'Default Thank-You Page' => 'Página Padrão de Agradecimento', 'Default Ticket Number Format' => 'Formato padrão do número do chamado', 'Default Ticket Number Sequence' => 'Formato Padrão da Sequência do Chamado', 'Default Ticket Queue' => 'Fila padrão de tickets', 'Default Time Zone' => 'Fuso Horário Padrão', 'Default Timezone is required' => 'Fuso Horário Padrão é necessário', 'Default email address' => 'e-mail padrão', 'Default email address e.g support@yourcompany.com - you can add more later!' => 'Endereço de e-mail padrão ex. support@yourcompany.com - pode adicionar mais posteriormente!', 'Default email address of ticket owner' => 'Endereço de e-mail do proprietário da solicitação', 'Default email is required' => 'E-mail padrão é necessário', 'Default email only applies to outgoing emails without SMTP setting.' => 'E-mail padrão apenas se aplica aos e-mails enviados sem configuração SMTP.', 'Default help topic must be set to active' => 'Tópico de ajuda padrão deve ser definido para ativo', 'Default selection for this field' => 'Seleção padrão para este campo', 'Definition' => 'Definição', 'Delete' => 'Apagar', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => 'Excluir %1$s %2$s %3$s e quaisquer anexos e dados associados.', 'Delete %s' => 'Excluir %s', 'Delete Category' => 'Excluir Categoria', 'Delete Child Ticket' => 'Excluir chamado criança', 'Delete Draft' => 'Excluir rascunho', 'Delete FAQ' => 'Excluir FAQ', 'Delete Organization' => 'Excluir a Organização', 'Delete Selected Entries' => 'Apagar entradas selecionadas', 'Delete Shape' => 'Apagar forma', 'Delete Tasks' => 'Tarefas Apagadas', 'Delete Ticket' => 'Deletar Chamado', 'Delete User' => 'Remover Usuário', 'Delete emails' => 'Deletar e-mails', 'Deleted' => 'Deletado', 'Deleted Queues cannot be recovered' => 'A exclusão de filas não poderá ser recuperada', 'Deleted data CANNOT be recovered, including any associated FAQs.' => 'A informação removida NÃO poderá ser recuperada, incluindo quaisquer FAQs associadas.', 'Deleted data CANNOT be recovered, including any associated attachments.' => 'Chamados apagados NÃO PODEM ser recuperados, incluindo quaisquer anexos.', 'Deleted data CANNOT be recovered, including any associated rules.' => 'A informação removida NÃO poderá ser recuperada, incluindo qualquer regra associada.', 'Deleted data CANNOT be recovered.' => 'Dados excluídos NÃO podem ser recuperados.', 'Deleted organization CANNOT be recovered' => 'Organização excluída não pode ser recuperada', 'Deleted roles CANNOT be recovered.' => 'Regras excluídas NÃO podem ser recuperadas.', 'Deleted tasks CANNOT be recovered, including any associated attachments.' => 'As solicitações eliminadas NÃO podem ser recuperadas, incluindo seus anexos.', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => 'Tickets deletados NÃO PODEM ser recuperados, incluindo quaisquer anexos.', 'Deleted users and tickets CANNOT be recovered' => 'Usuários e respetivos chamados excluídos NÃO PODEM ser recuperados', 'Delimiter' => 'Delimitador', 'Department' => 'Departamento', 'Department Email' => 'E-mail do Departamento', 'Department Information' => 'Informação do Departamento', 'Department Manager' => 'Gerente de departamento', 'Department Members' => 'Membros do Departamento', 'Department Name (%s)' => 'Nome do Departamento (%s)', 'Department Signature' => 'Assinatura de departamento', 'Department Signature (%s)' => 'Assinatura de departamento (%s)', 'Department already exists' => 'Departamento já existe', 'Department and extended access members' => 'Departamento e membros de acesso extendido', 'Department does not have primary members' => 'O departamento não possui membros principais', 'Department is required' => 'Departamento é obrigatório', 'Department members only' => 'Apenas membros do departamento', 'Department selection is required' => 'O departamento é obrigatório', 'Department selection required' => 'O departamento é obrigatório', 'Department\'s Default' => 'Padrões de Departamento', 'Departments' => 'Departamentos', 'Departments with agents can not be deleted. Move the agents first.' => 'Departamentos com agentes não podem ser eliminados. Mova os agentes primeiro.', 'Dept. selection required' => 'Seleção de Departamento necessária', 'Descending' => 'Descendente', 'Description' => 'Descrição', 'Details' => 'Detalhes', 'Diagnostic' => 'Diagnóstico', 'Disable' => 'Desabilitar', 'Disable Agent Collaborators' => 'Desativar os Colaboradores do Agente', 'Disable autoresponse' => 'Desactivar auto-resposta', 'Disabled' => 'Desativado', 'Disabled — All users are guests' => 'Desabilita - Todos usuários convidados', 'Disabling knowledge base disables clients\' interface.' => 'Desabilitar a base de conhecimento desabilita a interface dos clientes.', 'Dispatcher compile error. Function not callable' => 'Erro de compilação do Dispatcher. Função não pode ser chamada', 'Display format' => 'Formato de apresentação', 'Do Not Email Reply' => 'Não Enviar E-mail de Resposta', 'Do Not Send Alert' => 'Não enviar notificação', 'Does Not Contain' => 'Não contém', 'Does Not Match Regex' => 'Não coincide com Regex', 'Doing stuff!' => 'Fazendo coisas!', 'Domain' => 'Domínio', 'Don\'t just make customers happy, make happy customers!' => 'Não se limite a deixar os clientes satisfeitos, faça clientes felizes!', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => 'Não deixe problemas técnicos limitar a sua implementação do osTicket. Obtenha orientação e ajuda de especialistas para enfrentar os seus desafios específicos e garantir que o seu osTicket rode suavemente, eficientemente e com segurança.', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => 'Não se preocupe! Nós vamos lembrá-lo para tirar a permissão de escrita após a instalação', 'Done' => 'Feito', 'Done? Continue' => 'Feito? Continuar', 'Double' => 'Duplo', 'Download' => 'download', 'Draft body not found in request' => 'Corpo do rascunho não encontrado no pedido', 'Drop Down' => 'Lista de Seleção', 'Drop files here or %s choose them %s' => 'Arraste e solte os arquivos aqui ou %s selecione-os %s', 'Due Date' => 'Data de Vencimento', 'Due date can NOT be set on a closed ticket' => 'Data de vencimento NÃO pode ser definida em um chamado fechado', 'Due date must be in the future' => 'Data de vencimento tem de ser no futuro', 'Due date overrides SLA\'s grace period.' => 'Data de vencimento sobrepõe-se ao período de carência do SLA.', 'Dynamic Fields' => 'Campos dinâmicos', 'ERROR' => 'ERRO', 'Each choice requires a key and has to be on a new line. (eg. key:value)' => 'Cada opção requer uma chave e precisa estar em uma nova linha. (ex: chave: valor)', 'Earliest' => 'Mais antigo', 'Earliest date selectable' => 'Data mais antiga seleccionável', 'Edit' => 'Editar', 'Edit Category' => 'Editar Categoria', 'Edit FAQ' => 'Editar FAQ', 'Edit Thread' => 'Editar Tópico', 'Edit Thread Entry' => 'Editar entrada do Tópico', 'Edit Ticket' => 'Editar Ticket', 'Editable' => 'Editável', 'Edited' => 'Editado', 'Edited on %s by %s' => 'Editado em %s por %s', 'Editing Ticket #%s' => 'Edição de Chamado #%s', 'Editor Spacing' => 'Espaçamento do Editor', 'Email %s added to banlist' => 'E-mail %s adicionado à lista de exclusão', 'Email (%s)' => 'E-Mail (%s)', 'Email Access Link' => 'Link de acesso do e-mail', 'Email Address' => 'Endereço de e-mail', 'Email Address Name' => 'Endereço de e-mail', 'Email Address — e.g. me@mycompany.com' => 'Endereço de Email — ex. eu@minhaempresa.com', 'Email Addresses' => 'Endereços de E-mail', 'Email Diagnostic' => 'Diagnóstico de e-mail', 'Email Domain' => 'Domínio de e-mail', 'Email Fetching' => 'Busca de e-mail', 'Email Information and Settings' => 'Configurações e Informações de E-mail', 'Email Mailbox' => 'Caixa de Correio', 'Email Meta-Data' => 'Meta-dados do e-mail', 'Email Name' => 'Nome de E-mail', 'Email Recipients' => 'Destinatários de E-Mail', 'Email Settings' => 'Configurações de E-mail', 'Email Settings and Options' => 'Opções e configurações de e-mail', 'Email Subject and Body' => 'Assunto e corpo do e-mail', 'Email Template Set' => 'Conjuntos de Modelos de E-mail', 'Email Template Sets' => 'Conjuntos de Modelos de E-mail', 'Email Templates' => 'Modelos de e-mail', 'Email address added to ban list successfully' => 'Endereço de e-mail adicionado à lista de exclusão com sucesso', 'Email already exists' => 'E-mail já existe', 'Email already in banlist' => 'E-mail já na lista de exclusão', 'Email already in the ban list' => 'E-mail já está na lista de banidos', 'Email already in use by another agent' => 'E-mail já em uso por outro agente', 'Email already registered. Would you like to %1$s sign in %2$s?' => 'E-mail já registrado. Você deseja %1$s acessar %2$s?', 'Email already setup as system email' => 'E-mail já está configurado como e-mail de sistema', 'Email already used as admin email!' => 'E-mail já usado como e-mail do administrador!', 'Email attachments to the user' => 'Anexos de e-mail para o usuário', 'Email in use by an agent' => 'E-mail em uso por um agente', 'Email is assigned to another user' => 'E-mail atribuído a outro usuário', 'Email is in banlist! Must be removed before any reply/response' => 'E-mail está na lista de exclusão! Tem de ser removido antes de qualquer resposta', 'Email is in banlist. Must be removed to reply.' => 'Endereço de e-mail está na lista de exclusão. Tem de ser removido para poder responder.', 'Email is not in the banlist' => 'E-mail não consta da lista de exclusão', 'Email loop detected' => 'Ciclo infinito de e-mail detectado', 'Email name required' => 'Nome de e-mail obrigatório', 'Email or Username' => 'E-mail ou Usuário', 'Email removed from banlist' => 'E-mail removido da lista de exclusão', 'Email templates must define both "subject" and "body" parts of the template' => 'O modelo de e-mail tem de definir um "assunto" e um "corpo"', 'Emailed Tickets Priority' => 'Prioridade dos Tickets enviados por e-mail', 'Emails' => 'E-mails', 'Emails Per Fetch' => 'Busca por E-mails', 'Embedded Domain Whitelist' => 'Lista branca de domínios embutidos', 'Empty' => 'Esvaziar', 'Enable' => 'Habilitado', 'Enable Attachments' => 'Permitir Anexos', 'Enable CAPTCHA on new web tickets.' => 'Ativar CAPTCHA em novos chamados.', 'Enable Canned Responses' => 'Permitir respostas prontas', 'Enable Knowledge Base' => 'Habilitar base de conhecimento', 'Enable Rich Text' => 'Ativar Rich Text', 'Enable html in thread entries and email correspondence.' => 'Habilitar html na thread dos tickets e e-mails de autoresposta.', 'Enable use of authentication tokens to auto-login users' => 'Habilitar o uso de tokens de autenticação para usuários auto-login', 'Enabled' => 'Habilitado', 'Enables attachments, regardless of channel' => 'Permitir anexos, independentemente do canal', 'End' => 'Terminar', 'EndUser email address is not valid! Consider updating it before responding' => 'Usuário inválido! Considere corrigir antes de responder', 'Ends With' => 'Termina com', 'Ends at' => 'Termina em', 'Enter a Number' => 'Digite um número', 'Enter a new password' => 'Informe a nova senha', 'Enter a number' => 'Digite um número', 'Enter a phone number for the extension' => 'Digite um número de telefone', 'Enter a valid IP address' => 'Digite um endereço IP válido', 'Enter a valid date' => 'Introduza uma data válida', 'Enter a valid email address' => 'Informe um endereço de e-mail válido', 'Enter a valid email domain, like domain.com' => 'Insira um domínio de e-mail válido, como dominio.com', 'Enter a valid phone extension' => 'Digite uma extensão de telefone válida', 'Enter a valid phone number' => 'Digite um número de telefone válido', 'Enter comma separated list of IP addresses' => 'Lista de endereços IP separados por vírgula', 'Enter comma separated list of domains' => 'Lista de domínios separados por vírgula', 'Enter comma separated list of urls' => 'Lista de urls separado por vírgula', 'Enter lock time in minutes' => 'Entre com um tempo de bloqueio em minutos', 'Enter one name and abbreviation per line.' => 'Introduza um nome e abreviação por linha.', 'Enter one name and email address per line.' => 'Introduza um nome e endereço de e-mail por linha.', 'Enter text shown on the image' => 'Insira o texto exibido na imagem', 'Enter the text shown on the image.' => 'Digite o texto mostrado na imagem.', 'Enter the token sent to you and click Verify' => 'Digite a senha enviada a você e clique em verificar', 'Enter valid numeric value' => 'Entre com um número válido', 'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => 'Digite seu nome de usuário ou endereço de email novamente no formulário abaixo e pressione o <strong>Login</strong> para acessar sua conta e redefinir sua senha.', 'Enter your username or email address below' => 'Digite seu nome de usuário ou endereço de e-mail abaixo', 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => 'Digite seu nome de usuário ou endereço de e-mail no formulário abaixo e clique no botão <strong>Enviar E-mail</strong> para que seja enviado um link de redefinição de senha para seu e-mail.', 'Entered date span is invalid. Selection ignored.' => 'Intervalo de datas é inválido. Seleção ignorada.', 'Entries' => 'Entradas', 'Entry matching the selection already exists' => 'Já existe uma entrada correspondente à seleção', 'Entry must be unique' => 'A entrada deve ser única', 'Equal' => 'Igualdade', 'Error' => 'Erro', 'Error #%1$d: %2$s' => 'Erro #%1$d: %2$s', 'Error accessing SQL file %s' => 'Erro ao acessar o arquivo SQL %s', 'Error adding organization' => 'Erro ao adicionar a empresa', 'Error adding task' => 'Erro ao adicionar tarefa', 'Error adding user' => 'Erro ao adicionar o usuário', 'Error creating %s.' => 'Erro ao criar %s.', 'Error installing osTicket.' => 'Erro ao instalar o osTicket.', 'Error occurred. Aborting...' => 'Ocorreu um erro. Abortando...', 'Error parsing SQL schema' => 'Erro ao processar o schema SQL', 'Error sending Token - double check entry' => 'Erro no envio do Token - verifique entrada mais uma vez', 'Error sending email' => 'Erro ao enviar email', 'Error updating ticket status' => 'Erro ao tentar atualizar do chamado', 'Error updating ticket status for %s' => 'Erro ao atualizar status do chamado para %s', 'Errors' => 'Erros', 'Errors configuring your profile. See messages below' => 'Erro na configuração de seu perfil. Ver mensagens abaixo', 'Every minute' . "\0" . 'Every %d minutes' => 'Cada minuto' . "\0" . 'Cada %d minutos', 'Excessive failed login attempts' => 'Tentativas de login excessiva', 'Excessive login attempts (%s)' => 'Excessivas tentativas de login (%s)', 'Excessive login attempts (user)' => 'Excessivas tentativas de login (usuário)', 'Excessive login attempts by a user.' => 'Excessivas tentativas de login por um usuário.', 'Excessive login attempts by an agent?' => 'Excessivas tentativas de login por um agente?', 'Execution Order' => 'Ordem de execução', 'Expandable Variables' => 'Variáveis expansíveis', 'Expecting NULL or instance of %s. Got a %s instead' => 'NULL ou instância de %s esperada. Pelo contrário, foi recebido %s', 'Expired OTP' => 'OTP Expirado', 'Expired password' => 'Senha expirada', 'Export' => 'Exportar', 'Export Agents' => 'Exportar agentes', 'Export is not ready yet' => 'A exportação ainda não está pronta', 'Ext' => 'Ramal', 'Extended Access' => 'Acesso extendido', 'Extension' => 'Extensão', 'F. Last' => 'P. Último', 'FAQ' => 'Perguntas Frequentes (FAQ)', 'FAQ Categories' => 'Categorias de Perguntas Frequentes', 'FAQ answer is required' => 'Resposta FAQ é necessária', 'FAQ article' => 'Artigo FAQ', 'FAQ category' => 'Categoria da FAQ', 'FAQ category the question belongs to.' => 'Categoria da FAQ a que a questão pertence.', 'FAQs' => 'FAQs', 'FTP' => 'FTP', 'Failed agent login attempt (%s)' => 'Falha ao inciar uma sessão de um agente (%s)', 'Failed login attempt (user)' => 'Excessivas de tentativas de login (usuário)', 'Fall back to primary role on assignments' => 'Retroceder para o papel principal nos chamados atribuídos', 'Featured' => 'Destaque', 'Featured (promote to front page)' => 'Destaque (publicar na página principal)', 'Featured Knowledge Base Articles' => 'Artigos da Base de Conhecimento em Destaque', 'Featured Questions' => 'Perguntas em Destaque', 'February' => 'Fevereiro', 'Fetch Frequency' => 'Frequência de busca', 'Fetch interval required' => 'Intervalo de procura necessário', 'Fetch on auto-cron' => 'Buscar no "auto-cron"', 'Fetched Emails' => 'E-mails buscados', 'Fewest digits allowed in a valid phone number' => 'Mínimo de dígitos permitidos num número de telefone válido', 'Field' => 'Campo', 'Field Configuration' => 'Configuração do campo', 'Field Setup' => 'Configuração de Campo', 'Field has validation errors' => 'O campo tem erros de validação', 'Field variable name is not unique' => 'Nome da variável do campo não é único', 'Fields' => 'Campos', 'Fields marked editable allow agents and endusers to update the content of this field after the form entry has been created.' => 'Os campos marcados como editáveis permitem que agentes e usuários finais atualizem o conteúdo destes campos após a criação do formulário.', 'Fifth' => 'Quinta', 'File Import Error' => 'Erro ao importar arquivo', 'File Upload' => 'Upload de Arquivo', 'File Upload Error' => 'Erro ao Enviar Arquivo', 'File is too large' => 'Arquivo é muito grande', 'File size is too large' => 'Tamanho do arquivo é muito grande', 'File type is not allowed' => 'Tipo de arquivo não é permitido', 'Filename' => 'Nome do arquivo', 'Fill' => 'Preencher', 'Filter' => 'Filtro', 'Filter Actions' => 'Ações de Filtro', 'Filter Name' => 'Nome do Filtro', 'Filter Rules' => 'Regras de Filtragem', 'Filter Status' => 'Filtrar Status', 'Filters' => 'Filtros', 'Filters are executed based on execution order. Filter can target specific ticket source.' => 'Os filtros são executados com base na ordem de execução. O filtro pode direcionar a fonte específica do ticket.', 'First' => 'Primeiro', 'First L.' => 'Primeiro Ú.', 'First Last' => 'Primeira Última', 'First M. Last' => 'Primeiro Meio e Fim', 'First Name' => 'Primeiro Nome', 'First name is required' => 'Primeiro nome é obrigatório', 'First name required' => 'Primeiro Nome Obrigatório', 'Flagged as overdue by the system {timestamp}' => 'Sinalizado como vencido pelo sistema {timestamp}', 'Font Family' => 'Família da fonte', 'Font Size' => 'Tamanho da fonte', 'For Agents' => 'Para Agentes', 'For EndUsers' => 'Para Usuários', 'For EndUsers Only' => 'Somente para Usuários finais', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => 'Para um guia completo e atualizado consulte %1$s osTicket wiki %2$s', 'For details - please view %s or check your email.' => 'Para mais detalhes - por favor veja %s ou verifique o seu e-mail.', 'Force HTTPS' => 'Forçar HTTPS', 'Force all requests through HTTPS.' => 'Forçar todas as solicitações através de HTTPS.', 'Forever' => 'Para sempre', 'Forgot My Password' => 'Esqueci minha senha', 'Forgot your login info? Contact Admin.' => 'Esqueceu seu usuário ou senha? Entre em contato com o Administrador.', 'Form Fields' => 'Campos do Formulário', 'Format' => 'Formato', 'Forms' => 'Formulários', 'Forms are used to allow for collection of custom data' => 'Os formulários são usados para permitir a coleta de dados personalizados', 'Fourth' => 'Quarta', 'Free text shown in the form, such as a disclaimer' => 'Texto livre mostrado no formulário, como um aviso', 'Frequently Asked Question' => 'Perguntas Frequentes', 'Frequently Asked Questions' => 'Perguntas Frequentes', 'Friday' => 'Sexta-feira', 'From' => 'De', 'From Email' => 'E-mail de Origem', 'From name to use when replying to a thread' => 'Nome a ser utilizado para resposta no tópico', 'Full 24-hour day' => 'Dia completo de 24 horas', 'Full Name' => 'Nome completo', 'General Settings' => 'Configurações Gerais', 'Get Professional Help' => 'Obter ajuda profissional', 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s' => 'Obtenha orientação e experiência prática para enfrentar desafios únicos e verifique se o seu osTicket é executado de forma suave, eficiente e segura. %1$s Saiba mais! %2$s', 'Get technical help!' => 'Procure ajuda técnica!', 'Getting ready!' => 'Se-preparando', 'Global default task settings and options.' => 'Configurações globais padrões de tarefas e opções.', 'Global setting - can be disabled at department or email level.' => 'Configurações Globais - podem ser desabilitados à nível de departamento ou e-mail.', 'Go!' => 'Ir!', 'Good luck.' => 'Boa sorte.', 'Grace Period' => 'Período de carência', 'Grace Period (hrs)' => 'Período de carência (hrs)', 'Grace period' => 'Período de carência', 'Grace period required' => 'Período de carência obrigatório', 'Greater Than' => 'Maior que', 'Guest' => 'Convidado', 'Guest Ticket Access' => 'Acesso de Visitante ao Chamado', 'Guest User' => 'Usuário Não Registrado', 'HTML' => 'HTML', 'Have an account with us?' => 'Possui uma conta conosco?', 'Header Spoofing' => 'Falsificação de Cabeçalho', 'Heading' => 'Título', 'Heading and Width' => 'Cabeçalho e Largura', 'Height' => 'Altura', 'Help Text' => 'Texto de ajuda', 'Help Topic' => 'Tópico de ajuda', 'Help Topic Information' => 'Informações do tópico de ajuda', 'Help Topics' => 'Tópico de ajuda', 'Help text shown with the field' => 'Texto de ajuda mostrado com o campo', 'Help topic' => 'Tópico de ajuda', 'Help topic full path' => 'Caminho completo do tópico de ajuda', 'Help topic name is required' => 'Nome do tópico da ajuda é necessária', 'Help topic selection is required' => 'Seleção de tópico de ajuda é obrigatória', 'Helpdesk Name' => 'Nome do Helpdesk', 'Helpdesk Name/Title' => 'Nome/Título da Central de Ajuda', 'Helpdesk Status' => 'Status do Sistema', 'Helpdesk URL' => 'Endereço URL do Suporte', 'Helpdesk URL is required' => 'a URL da HelpDesk é necessária', 'Helpdesk software - powered by osTicket' => 'Software de HelpDesk - powered by osTicket', 'Helpdesk title is required' => 'O Título do HelpDesk é necessário', 'Here you can manage the question and answer for the article. Multiple languages are available if enabled in the admin panel.' => 'Aqui você pode gerenciar a questão e resposta para o artigo. Múltiplos idiomas estão disponíveis se habilitados no painel de administração.', 'Hidden' => 'Escondido', 'Hide agent\'s name on responses.' => 'Ocultar o nome do agente nas respostas.', 'Highly Recommended' => 'Altamente recomendado', 'Highly recommended for non western european language content' => 'Altamente recomendado para o conteúdo em línguas europeias que não seja Ocidental', 'Highly recommended for plugins and language packs' => 'Altamente recomendado para plugins e pacotes de linguagem', 'Holiday Hours' => 'Horário de férias', 'Holidays' => 'Feriados', 'Host name required' => 'Nome de servidor obrigatório', 'Hostname' => 'Nome do Host', 'Hours' => 'Horas', 'Human Verification' => 'Verificação humana', 'I\'d like to receive the following notifications' => 'Eu gostaria de receber as seguintes notificações', 'I\'m an agent' => 'Sou um atendente', 'IP' => 'IP', 'IP Address' => 'Endereço IP', 'IP address of remote user, for web submissions' => 'Endereço de IP do utilizador remoto, no caso de submissão web', 'IP address required when selecting panel' => 'Endereço IP requerido ao selecionar painel', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => 'Arquivo de configuração de módulo em falta - por favor certifique-se que enviou todos os ficheiros da pasta \'upload\' ou consulte o %1$s guia de instalação %2$s', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => 'Se esta é primeira vez que você entra em contato conosco ou se você perdeu o número (ID) do chamado, por favor, %s abra um novo chamado %s', 'If unsure, leave these options blank and unset' => 'Se não tiver certeza deixe essas opções em branco e desmarque', 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => 'Se está à procura de um maior nível de suporte, fornecemos <u>serviços profissionais de instalação</u> e suporte comercial com tempos de resposta garantidos, e acesso à equipe central de desenvolvimento. Também podemos ajudar a customizar o osTicket ou até adicionar novas funcionalidades ao sistema para responder às suas necessidades específicas.', 'If you are looking for a greater level of support, we provide <u>professional upgrade</u> and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target="_blank" href="https://osticket.com/support">Learn More!</a>' => 'Se está procurando por suporte de maior nível, nós fornecemos suporte comercial e <u>atualização profissional</u> com tempo de resposta garantido e acesso à equipe de desenvolvimento central. Podemos também ajudar na personalização do osTicket ou até adicionar novas funcionalidades ao sistema para atender suas necessidades únicas. <a target="_blank" href="https://osticket.com/support">Saiba mais!</a>', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => 'Se acredita que isto é um erro, por favor tente substituir o ficheiro de configuração por uma cópia inalterada do ficheiro de configuração modelo e tente novamente ou obtenha ajuda técnica.', 'If you experience any problems, you can always restore your files/database backup.' => 'Se você tiver algum problema, você sempre pode restaurar o backup de arquivos/banco de dados.', 'Image Attachment View' => 'Visão de Imagem Anexa', 'Image is too square. Upload a wider image' => 'A imagem está muito quadrado. Carregar uma imagem mais larga', 'Immutable' => 'Imutável', 'Import' => 'Importar', 'Import Items' => 'Importar itens', 'Import Remote User' => 'Importar Usuário Remoto', 'Import Users' => 'Importar Usuários', 'Import a CSV File' => 'Importar um ficheiro CSV', 'Improves overall performance' => 'Melhora a performance global', 'Improves performance creating and processing JSON' => 'Melhora o desempenho da criação e processamento de JSON', 'In' => 'Em', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => 'Por forma a atualizar para esta versão do osTicket, uma migração de base de dados é obrigatória. Este assistente de atualização irá automáticamente aplicar as atualizações necessárias.', 'In the database' => 'Na base de dados', 'In-Use' => 'Em Uso', 'In-use template set cannot be disabled!' => 'Modelo em uso não pode ser desativado!', 'Incoming Emails' => 'E-mails Recebidos', 'Incoming message' => 'Mensagem de entrada', 'Incomplete client information' => 'Informação incompleta do cliente', 'Incomplete selection' => 'Seleção incompleta', 'Increment' => 'Incremento', 'Indicate ticket source' => 'Indique a origem do chamado', 'Indicate what to do with fetched emails' => 'Indicar o que fazer com os e-mails encontrados', 'Information' => 'Informações', 'Inherit columns from the parent queue' => 'Herdar colunas da fila pai', 'Inherit export fields from the parent queue' => 'Herdar campos de exportação da fila pai', 'Inherit from parent' => 'Herdar do pai', 'Inherit sorting from the parent queue' => 'Herdar a classificação da fila pai', 'Inherited Criteria' => 'Critérios herdados', 'Initial response for the ticket' => 'A resposta inicial do chamado', 'Inline' => 'Mesma linha', 'Install' => 'Instalar', 'Install Now' => 'Instalar agora', 'Install a new plugin' => 'Instalar um novo plugin', 'Installation Guide' => 'Guia de instalação', 'Installed Language Packs' => 'Pacotes de idiomas instalados', 'Installing osTicket %s' => 'Instalando o osTicket %s', 'Instructions' => 'Instruções', 'Internal' => 'Interno', 'Internal Activity Alert' => 'Alerta de atividade interna', 'Internal Note' => 'Notas Internas', 'Internal Note details' => 'Detalhes da Nota Interna', 'Internal Notes' => 'Notas internas', 'Internal error occurred' => 'Ocorreu um erro interno', 'Internal list for email banning. Do not remove' => 'Lista interna de e-mails banidos. Não remova', 'Internal note' => 'Nota interna', 'Internal note <em>(expandable)</em>' => 'Nota interna <em>(expansível)</em>', 'Internal note posted successfully' => 'Nota interna publicada com sucesso', 'Internal notes viewable by all admins.' => 'Notas internas visíveis por todos os administradores.', 'Internal, Optional' => 'Interno, Opcional', 'Internal, Required' => 'Interno, Necessário', 'Interpreted as %s' => 'Interpretado como %s', 'Invalid' => 'Inválido', 'Invalid CSRF Token' => 'Token CSRF inválido', 'Invalid CSRF token [%1$s] on %2$s' => 'Token CSRF inválido [%1$s] em %2$s', 'Invalid Code' => 'Código Inválido', 'Invalid Code format' => 'Formato de código inválido', 'Invalid File' => 'Arquivo Inválido', 'Invalid Password' => 'Senha inválida', 'Invalid SLA' => 'SLA inválido', 'Invalid action' => 'Ação inválida', 'Invalid character in variable name. Please use letters and numbers only.' => 'Caracter inválido no nome da variável. Use apenas letras e números.', 'Invalid check function: Must be callable' => 'Função de verificação inválida: Deve ser acessível', 'Invalid current password!' => 'Senha atual inválida!', 'Invalid database port number' => 'Número de porta da base de dados inválido', 'Invalid date format - must be MM/DD/YY' => 'Formato de data inválido - deve ser DD/MM/AA', 'Invalid due date' => 'Data de vencimento inválida', 'Invalid email or ticket number' => 'Email ou número do ticket inválido', 'Invalid image file type' => 'Tipo de arquivo de imagem inválido', 'Invalid input' => 'Entrada inválida', 'Invalid login' => 'Autenticação inválida', 'Invalid match selection' => 'Seleção de correspondência inválida', 'Invalid match type selection' => 'Seleção de tipo de correspondência inválida', 'Invalid object: %s: Expected class' => 'Objeto inválido: %s: Esperado "class"', 'Invalid or missing information' => 'Informações inválidas ou em falta', 'Invalid reset token' => 'Token de redefinição inválido', 'Invalid reset token. Logout and try again' => 'Redefinição de token inválido. Sair e tentar novamente', 'Invalid source given - %s' => 'Origem inválida - %s', 'Invalid template set specified' => 'Conjunto de modelos inválido foi especificado', 'Invalid ticket origin given' => 'Origem do chamado inválida', 'Invalid time span' => 'Período de tempo inválido', 'Invalid user-id' => 'ID de usuário inválido', 'Invalid user-id given' => 'Id de usuário inválido', 'Invalid username or password' => 'Nome de usuário ou senha inválidos', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'É importante manter a sua instalação atualizada. Receba anúncios, atualizações de segurança e alertas entregues diretamente a você!', 'Item Properties' => 'Propriedades do Item', 'Items (%d)' => 'Itens (%d)', 'January' => 'Janeiro', 'John Doe' => 'John Doe', 'July' => 'Julho', 'June' => 'Junho', 'Keep me Updated' => 'Mantenha-me atualizado', 'Keywords — Optional' => 'Palavras-chave — Opcional', 'Knowledge Base Settings and Options' => 'Opções e configurações da base de conhecimento', 'Knowledge Base Status' => 'Status da Base de conhecimento', 'Knowledgebase' => 'Base de Conhecimento', 'Knowledgebase Article Content' => 'Conteúdo da base de conhecimento', 'Knowledgebase Settings' => 'Configurações da base de conhecimento', 'Label' => 'Rótulo', 'Label is required for custom form fields' => 'Etiqueta é necessária para os campos de formulário personalizado', 'Landing Page' => 'Página Inicial', 'Language' => 'Idioma', 'Language-Specific Attachments' => 'Anexos específicos de idioma', 'Last' => 'Último', 'Last 30 days' => 'Últimos 30 dias', 'Last 7 days' => 'Últimos 7 dias', 'Last Login' => 'Último Login', 'Last Message' => 'Última Mensagem', 'Last Month' => 'Último mês', 'Last Name' => 'Sobrenome', 'Last Quarter' => 'Último trimestre', 'Last Respondent' => 'Último a responder', 'Last Response' => 'Última Resposta', 'Last Update' => 'Última Atualização', 'Last Updated' => 'Última Atualização', 'Last Updated %s' => 'Última atualização %s', 'Last Week' => 'Última semana', 'Last Year' => 'Último ano', 'Last month' => 'Mês passado', 'Last name is required' => 'Último nome é obrigatório', 'Last name required' => 'Sobrenome Obrigado', 'Last, First' => 'Último, Primeiro', 'Latest' => 'Mais recente', 'Latest date selectable' => 'Última data selecionável', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => 'Lançar uma nova plataforma de suporte a clientes pode ser uma tarefa difícil. Deixe-nos orientá-lo. Fornecemos serviços de suporte profissional para o ajudar a colocar o osTicket operacional para a sua organização.', 'Leading text shown before a value is selected' => 'Texto que é exibido antes do valor ser selecionado', 'Learn More!' => 'Saiba Mais', 'Leave selection empty for Floating Timezone' => 'Deixar a seleção vazia para Fuso Horário Flutuante', 'Legal' => 'Legal', 'Less Than' => 'Menor que', 'Letter' => 'Carta', 'Limit ticket access to ONLY assigned tickets' => 'Limitar acesso APENAS para chamados atribuídos', 'Link' => 'Link', 'Link Tickets' => 'Linkar Chamados', 'Link to view the task' => 'Link para visualizar a tarefa', 'Link to view the task inside the ticket' => 'Link para visualizar a tarefa dentro do ticket', 'Link to view the ticket' => 'Link para visualizar o ticket', 'Linked' => 'Vinculado', 'Linked Icon' => 'Ícone vinculado', 'List Name' => 'Nome da Lista', 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change.</br><b>Note:</b> If you have more than two choices, use a List instead.' => 'Listar opções, uma por linha. Para proteger contra alterações de ortografia, especifique chave:valor nomes para preservar as entradas se os nomes dos itens da lista mudarem.</br><b>Observação:</b> Se você tiver mais de duas opções, use uma Lista.', 'List of all recipient names' => 'Lista de todos os nomes dos destinatários', 'List of email addresses' => 'Lista de endereços Email', 'List of file names' => 'Lista de nomes de arquivos', 'List of names' => 'Lista de nomes', 'List of names and email addresses' => 'Lista de Nomes e Endereços Email', 'Listing Type' => 'Tipo de listagem', 'Lists' => 'Listas', 'Loading' => 'Carregando', 'Loading ...' => 'Carregando ...', 'Locale Defaults' => 'Padrões de Localidade', 'Locale Defaults, 24-hour Time' => 'Padrões de Localidade, Formato 24 horas', 'Localization' => 'Local', 'Lock' => 'Bloquear', 'Lock Semantics' => 'Travar Semântica', 'Lock denied!' => 'Impossível bloquear!', 'Lock on activity' => 'Bloqueio na atividade', 'Lock on view' => 'Travar na visualização', 'Locked' => 'Bloqueado', 'Locked (Administrative)' => 'Bloqueado (Administrativamente)', 'Locked (Pending Activation)' => 'Bloqueado (Pendente de Ativação)', 'Locked staff won\'t be able to login to Staff Control Panel.' => 'Membros da equipe bloqueados não poderão entrar no Painel de Controle da equipe.', 'Log Date' => 'Data de registro', 'Log In' => 'Iniciar Sessão', 'Log Level' => 'Nível de Log', 'Log Out' => 'Sair', 'Log Title' => 'Título de registo', 'Log Type' => 'Tipo de log', 'Login Backdrop' => 'Fundo de acesso', 'Login With' => 'Logar com', 'Login required' => 'Login obrigatório', 'Login via email' => 'Logar por e-mail', 'Logos' => 'Logos', 'Long Answer' => 'Resposta longa', 'Longest Thread' => 'Com mais longos eventos', 'Looking for your other tickets?' => 'Procurando por seus outros chamados?', 'Lookup a user' => 'Pesquisar usuário', 'Lookup or create a user' => 'Procurar ou criar um usuário', 'Mail Fetch Error' => 'Erro ao obter e-mail', 'Mail Fetch Failure Alert' => 'Alerta de falha de obtenção de e-mails', 'Mail Fetcher' => 'Serviço de obtenção de e-mail', 'Mail Folder' => 'Pasta de correio', 'Mail fetcher cron call [%s]' => 'Chamada cron ao leitor de e-mail [%s]', 'Mailbox' => 'Caixa correio', 'Mailer Error' => 'Erro no serviço de envio de e-mail', 'Maintain access to current primary department' => 'Manter acesso para departamento principal', 'Maintain referral access to %s' => 'Manter acesso de referência a %s', 'Make Internal' => 'Tornar Interno', 'Make Public' => 'Tornar Público', 'Make the title short and clear.' => 'Escreva um título curto e conciso.', 'Making fields <em>visible</em> allows agents and endusers to view and create information in this field.' => 'Colocar os campos <em>visíveis</em> permite aos agentes e usuários verem e criarem informação neste campo.', 'Malformed UTF-8 characters, possibly incorrectly encoded' => 'Caracteres UTF-8 inválidos, possivelmente codificados incorretamente', 'Manage' => 'Gerenciar', 'Manage 2FA Options' => 'Gerenciar Opções de 2FA', 'Manage Access' => 'Gerir Acesso', 'Manage Account' => 'Gerenciar Conta', 'Manage Account Access' => 'Gerenciar Acesso à Conta', 'Manage Agent' => 'Gerenciar Agente', 'Manage Agents' => 'Gerenciar agentes', 'Manage Collaborators' => 'Gerir colaboradores', 'Manage Content' => 'Gerenciar Conteúdo', 'Manage Custom Queue' => 'Gerenciar fila personalizada', 'Manage Export fields this queue' => 'Gerenciar campos de exportação dessa fila', 'Manage FAQ Access' => 'Gerir Acesso ao FAQ', 'Manage Forms' => 'Gerenciar Formulários', 'Manage Options' => 'Gerenciar Opções', 'Manage Organization' => 'Gerenciar Organização', 'Manage Queue Column' => 'Gerenciar coluna de fila', 'Manage Queue Sorting' => 'Gerenciar a classificação de filas', 'Manage Referrals' => 'Gerenciar referências', 'Manage Sequences' => 'Gerenciar sequências', 'Manage Sort Options' => 'Gerenciar opções de classificação', 'Manage User' => 'Gerenciar Usuário', 'Manage Your Profile Information' => 'Gerenciar suas informações de perfil', 'Manage columns in this queue' => 'Gerenciar colunas nesta fila', 'Manager' => 'Gerente', 'Manual upgrade required (ajax failed)' => 'Atualização manual exigido (ajax falhou)', 'Manually' => 'Manualmente', 'Manually Sorted' => 'Ordenado manualmente', 'March' => 'Março', 'Mark as Answered' => 'Marcar como Respondido', 'Mark as Overdue' => 'Marcar como vencido', 'Mark as Unanswered' => 'Marcar como não respondido', 'Marked overdue!' => 'Marcado em atraso!', 'Match All' => 'Corresponder Todas', 'Match Any' => 'Corresponder uma Qualquer', 'Matches Regex' => 'Regex coincide', 'Max Length' => 'Comprimento Máximo', 'Max allowed: %d' => 'Máximo permitido: %d', 'Max open tickets (%1$d) reached for %2$s' => 'Número máximo de chamados em aberto (%1$d) atingido para %2$s', 'Maximum <b>Open</b> Tickets' => 'Máximo de Chamados <b>Abertos</b>', 'Maximum File Size' => 'Tamanho máximo do arquivo', 'Maximum Files' => 'Máximo de Arquivos', 'Maximum Open Tickets Limit (%s)' => 'Número máximo de chamados em aberto (%s)', 'Maximum Page size' => 'Tamanho Máximo de Página', 'Maximum emails required' => 'Número de e-mails máximo obrigatório', 'Maximum failed login attempts reached' => 'Atingiu o máximo de tentativas de login permitidas', 'Maximum open tickets (%1$d) reached for %2$s' => 'Máximo de chamados abertos (%1$d), atingido por %2$s', 'Maximum open tickets reached for %s.' => 'Número máximo de chamados abertos alcançado por %s.', 'Maximum stack depth exceeded' => 'Tamanho máximo da pilha excedida', 'May' => 'Maio', 'Me' => 'Eu', 'Members' => 'Membros', 'Merge' => 'Fundir', 'Merge Tickets' => 'Fusão de chamados', 'Merge Type: ' => 'Tipos de Combinação', 'Merged' => 'Fundido', 'Merged Icon' => 'Ícone de fundidos', 'Merged tickets cannot be added manually. They must be preselected.' => 'Os chamados fundidos não podem ser adicionados manualmente. Eles devem ser pré-selecionados.', 'Message' => 'Mensagem', 'Message Posted Successfully' => 'Mensagem postada com sucesso', 'Message body' => 'Corpo mensagem', 'Message body is required' => 'O corpo da mensagem é obrigatório', 'Message content' => 'Conteúdo da Mensagem', 'Message content is required' => 'Conteúdo da mensagem é obrigatório', 'Message from the EndUser' => 'Mensagem do Utilizador', 'Message recipient' => 'Destinatário da Mensagem', 'Message required' => 'Mensagem necessária', 'Message shown to user if the input does not match the validator' => 'Mensagem exibida ao usuário, se a entrada não coincide com o validador', 'Message shown to user if the item entered is not in the list' => 'Mensagem apresentada ao utilizador se o item introduzido não existe na listagem', 'Message subject is required' => 'O assunto da mensagem é obrigatório', 'Migrate to osTicket %s' => 'Migrar para o osTicket %s', 'Minimum length' => 'Comprimento mínimo', 'Minimum requirements not met!' => 'Requisitos mínimos não cumpridos!', 'Minimum requirements not met! Refer to Release Notes for more information' => 'Requisitos mínimos não cumpridos! Consulte notas de versão para obter mais informações', 'Miscellaneous' => 'Diversos', 'Missing or invalid Dept ID.' => 'ID do Departamento desconhecido ou inválido.', 'Missing or invalid data' => 'Dados em falta ou inválidos', 'Mobile Number' => 'Telefone Celular', 'Mon-Fri' => '2a. A 6a', 'Monday' => 'Segunda-feira', 'Month' => 'Mês', 'Monthly' => 'Mensal', 'More' => 'Mais', 'More than one Parent Ticket selected. %1$s cannot be %2$s.' => 'Mais de um Chamado Pai selecionado. %1$s não pode ser %2$s.', 'Most Recently Closed' => 'Fechados Recentemente', 'Most Recently Created' => 'Criados Recentemente', 'Most Recently Updated' => 'Atualizados Mais Recentemente', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => 'A maioria dos hosts usam \'localhost\' para o nome do host do banco de dados local. Verifique com sua hospedagem se localhost falhar. Presume-se a porta padrão definida no php. ini.', 'Move Child Tasks to Parent' => 'Mover as tarefas crianças para os pais', 'Move to folder' => 'Mover para a pasta', 'Mr. First M. Last Sr.' => 'Sr. Primeiro M. Último Sr.', 'Mr. Last' => 'Sr. Último', 'Multifactor Authentication' => 'Autenticação Multifator', 'Multiselect' => 'Seleção múltipla', 'Must be in the future' => 'Deve ser no futuro', 'Must be numeric value' => 'Deve ser valor numérico', 'Must check at least one permission for the role' => 'É necessário escolher pelo menos uma permissão para o perfil', 'My Account Profile' => 'Meu Perfil', 'My Location' => 'Minha Localização', 'My Name' => 'Meu Nome', 'My Profile' => 'Meu Perfil', 'My Searches' => 'Minhas pesquisas', 'My Signature' => 'Minha Assinatura', 'My Tasks' => 'Minhas Tarefas', 'MySQL Database' => 'Banco de Dados MySQL', 'MySQL Hostname' => 'Servidor MySQL', 'MySQL Password' => 'Senha do MySQL', 'MySQL Table Prefix' => 'Prefixo de tabela do MySQL', 'MySQL Username' => 'Nome de usuário MySQL', 'MySQL Version' => 'Versão do MySQL', 'MySQL password associated with above user.' => 'Senha MySQL associada ao usuário acima.', 'MySQLi extension for PHP' => 'Extensão MySQLi para PHP', 'Mystery Man' => 'Homem mistério', 'NO FAQs found' => 'NENHUM FAQ encontrado', 'Name' => 'Nome', 'Name Expansion' => 'Expansão de nome', 'Name Formatting' => 'Formato do Nome', 'Name already exists' => 'Nome já existe', 'Name already in use' => 'Nome já em uso', 'Name and Email' => 'Nome e e-mail', 'Name is required' => 'Nome é obrigatório', 'Name is too short. 3 chars minimum' => 'O nome é muito curto. Mínimo de 3 caracteres', 'Name must be unique' => 'O nome deve ser único', 'Name of the database osTicket will use.' => 'Nome da base de dados que o osTicket usará.', 'Name of ticket owner' => 'Nome do proprietário da solicitação', 'Name required' => 'Nome necessário', 'Need Help?' => 'Precisa de ajuda?', 'Never Purge Logs' => 'Nunca Limpar Eventos', 'New Activity Alert' => 'Alerta de Atividade na Tarefa', 'New Activity Notice' => 'Aviso de Nova Atividade', 'New Internal Activity Alert' => 'Novo alerta interno de atividade', 'New Internal Note' => 'Nova nota interna', 'New Message' => 'Nova Mensagem', 'New Message Alert' => 'Alerta de nova mensagem', 'New Message Auto-response' => 'Nova mensagem de Resposta automática', 'New Password' => 'Nova Senha', 'New Response' => 'Nova resposta', 'New Sequence' => 'Nova sequência', 'New Task' => 'Nova Tarefa', 'New Task Alert' => 'Alerta de Nova Tarefa', 'New Ticket' => 'Novo Ticket', 'New Ticket Alert' => 'Alerta de Novo Chamado', 'New Ticket Auto-reply' => 'Resposta Automática para Novo Ticket', 'New Ticket Auto-response' => 'Resposta automática de Novo Ticket', 'New Ticket Notice' => 'Aviso de Novo Ticket', 'New Ticket Settings' => 'Configurações de Novo Chamado', 'New Ticket by Agent' => 'Novo Chamado pelo Agente', 'New entries cannot be created unless all <em>required</em> fields have valid data.' => 'Não é possível criar novas entradas até que todos os campos <em>necessários</em> tenham dados válidos.', 'New internal note posted' => 'Nova nota interna postada', 'New password MUST be different from the current password!' => 'Nova senha PRECISA ser diferente da senha atual!', 'New password is required' => 'Nova senha é necessária', 'New response posted' => 'Nova resposta postada', 'New ticket options' => 'Opções de novo chamado', 'New tickets from the email address will be auto-rejected.' => 'Novos chamados com origem no endereço de e-mail serão automaticamente rejeitados.', 'New tickets from the email address will be automatically rejected.' => 'Novos chamados com origem no endereço de e-mail serão automaticamente rejeitados.', 'News & Announcements' => 'Notícias & Anúncios', 'Next' => 'Próximo', 'Next 30 days' => 'Próximos 30 dias', 'Next 7 days' => 'Próximos 7 dias', 'No' => 'Não', 'No API keys found' => 'Nenhuma chave de API encontrada', 'No FAQ categories found!' => 'Nenhuma categoria FAQ encontrada!', 'No SLA plans found' => 'Nenhum plano de SLA encontrado', 'No agents available for assignment' => 'Não existem agentes disponíveis para essa atribuição', 'No agents found!' => 'Agentes não encontrados!', 'No annotations for this field' => 'Nenhuma anotação para este campo', 'No banned emails found!' => 'Nenhum e-mail banido encontrado!', 'No banned emails matching the query found!' => 'Nenhum e-mail banido corresponde à sua consulta!', 'No canned responses' => 'Nenhuma resposta fragmentada', 'No criteria specified' => 'Nenhum critério especificado', 'No custom lists defined yet — %s add one %s!' => 'Nenhuma lista personalizada definida ainda — %s adicione uma %s!', 'No departments found!' => 'Nenhum departamento encontrado!', 'No emails found!' => 'Nenhum e-mail encontrado!', 'No entries have been posted to this thread.' => 'Não existem entradas nesta thread.', 'No errors' => 'Sem erros', 'No extra forms defined yet — %s add one! %s' => 'Nenhum formulário extra definido ainda — %s adicione um! %s', 'No fields selected for searching' => 'Nenhum campo selecionado para pesquisa', 'No fields set up' => 'Não há campos para configurar', 'No filters found' => 'Nenhum filtro encontrado', 'No help topics found' => 'Nenhum tópico de ajuda encontrado', 'No limit' => 'Sem limite', 'No logs found' => 'Nenhum log encontrado', 'No one (disable Alerts and Notices)' => 'Ninguém (desabilitar Alertas e Avisos)', 'No organizations found!' => 'Não há organizações encontradas!', 'No pages found!' => 'Nenhuma página encontrada!', 'No parent selected' => 'Nenhum pai selecionado', 'No plugins installed yet — %s add one %s!' => 'Nenhum plugin instalado ainda — %s adicione um %s!', 'No premade responses found!' => 'Nenhuma resposta predefinida encontrada!', 'No restrictions' => 'Sem restrições', 'No roles defined yet — %s add one %s!' => 'Nenhuma regra ainda foi definida — %s crie uma %s!', 'No schedules defined yet — %s add one %s!' => 'Nenhum cronograma definido ainda — %s adiciona um %s!', 'No such agent' => 'Agente inexistente', 'No such field' => 'Campo inexistente', 'No such task' => 'Tarefa inexistente', 'No such thread' => 'Conversa inexistente', 'No such ticket' => 'Nenhum chamado', 'No teams available for assignment' => 'Não existem equipes disponíveis para essa atribuição', 'No teams found!' => 'Nenhuma equipe encontrada!', 'No templates found!' => 'Nenhum Template encontrado!', 'No thanks.' => 'Não, obrigado.', 'No users found!' => 'Nenhum usuário encontrado!', 'No, Cancel' => 'Não, Cancele', 'None' => 'Nenhum', 'None (Disable Logger)' => 'Nenhum (Desabilitar Logs)', 'None: Use PHP mail function' => 'Nenhum: Usar a função PHP "mail"', 'Not Checked' => 'Não verificado', 'Not Equal' => 'Não igual', 'Not all selected items were updated' => 'Nem todos os itens selecionados foram atualizados', 'Not currently translated' => 'Ainda sem tradução', 'Not yet registered?' => 'Não possui cadastro ainda?', 'Note content is required' => 'Conteúdo da nota é obrigatório', 'Note details' => 'Detalhes da nota', 'Note posted successfully' => 'Nota publicada com sucesso', 'Note that some of the global settings can be overridden at department/email level.' => 'Note que algumas das configurações globais podem ser sobrepostas a nível de departamento/e-mail.', 'Note title - summary of the note (optional)' => 'Título da Nota (opcional)', 'Notes' => 'Notas', 'Notes (%d)' => 'Notas (%d)', 'Notes about the canned response.' => 'Notas sobre as respostas prontas.', 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => 'Nada para fazer! Sistema já este atualizado para <b>%s</b> sem correções pendentes para aplicar.', 'Nothing to do! System already upgraded to the current version' => 'Nada para fazer! Sistema já atualizado para a versão atual', 'Notice sent to the user.' => 'Notificação enviada ao usuário.', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => 'Aviso enviado ao usuário, se habilitado, na criação de um novo ticket por um agente em seu nome (ex. chamadas de telefone).', 'November' => 'Novembro', 'Number' => 'Número', 'Numeric value required (in hours)' => 'Valor numérico obrigatório (em horas)', 'OK' => 'OK', 'October' => 'Outubro', 'Offline' => 'Desligado', 'Offline Page' => 'Página Offline', 'On the' => 'On the', 'Once' => 'Uma vez', 'Once again, thank you for choosing osTicket as your new customer support platform! ' => 'Mais uma vez, obrigado por ter escolhido o osTicket como a sua nova plataforma de suporte! ', 'Once again, thank you for choosing osTicket.' => 'Mais uma vez, obrigado por ter escolhido o osTicket.', 'One of my teams' => 'Uma das minhas equipes', 'One or more Tickets selected is a merged child. %1$s cannot be %2$s.' => 'Um ou mais Chamados selecionados já foram mesclados. %1$s não podem ser %2$s.', 'One or more Tickets selected is part of a merge. Merged Tickets cannot be %s.' => 'Um ou mais chamados selecionados já foram mesclados. Chamados mesclados não podem ser %s.', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => 'Uma ou mais das %s está em uso e não pode ser desativado/eliminado.', 'One user' . "\0" . '%d users' => 'Um usuário' . "\0" . '%d utilizadores', 'Online' => 'Conectado', 'Only open tickets can be assigned' => 'Apenas chamados abertos podem ser atribuídos', 'Open' => 'Aberto', 'Open Tasks' => 'Tarefas Abertas', 'Open Tickets' => 'Chamados Abertos', 'Open a New Task' => 'Criar uma Nova Tarefa', 'Open a New Ticket' => 'Abrir Novo Ticket', 'Open image attachments in new tab or directly download. (CTRL + Right Click)' => 'Abrir imagens anexas em nova aba ou baixar diretamente. (CTRL + Clique Direito)', 'Open tickets: %d' => 'Chamados abertos: %d', 'Opened' => 'Aberto', 'Optional' => 'Opcional', 'Optional internal note (recommended on assignment)' => 'Nota interna opcional (recomendada na atribuição)', 'Optional reason for deleting %s' => 'Razão opcional para excluir %s', 'Optional reason for marking ticket as (un)answered' => 'Razão opcional para marcar o ticket como (não) respondido', 'Optional reason for releasing assignment' => 'Razão opcional para liberar a atribuição', 'Optional reason for status change (internal note)' => 'Razão opcional para mudança de status (nota interna)', 'Optional reason for the assignment' => 'Razão opcional para atribuição', 'Optional reason for the claim' => 'Razão opcional para a reivindicação', 'Optional reason for the deletion' => 'Razão opcional para o eliminação', 'Optional reason for the referral' => 'Razão opcional para o encaminhamento', 'Optional reason for the transfer' => 'Razão opcional para a transferência', 'Optional reason for the update' => 'Razão opcional para atualização', 'Optional response to the above issue.' => 'Resposta opcional ao problema acima.', 'Optional signature used on outgoing emails.' => 'Assinatura opcional utilizada em e-mails enviados.', 'Optionally select a leader for the team' => 'Opcionalmente, selecione um líder para a equipa', 'Optionally, choose acceptable file types.' => 'Opcional, selecione tipos de arquivos permitidos.', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => 'Opcional, insira tipos de arquivos adicionais pela extensão de arquivo separado por uma vírgula. (Por exemplo, .doc, .pdf).', 'Optionally, this field can prevent closing a thread until it has valid data.' => 'Opcionalmente, este campo pode prevenir o fechamento do tópico até que contenha dados válidos.', 'Options' => 'Opções', 'Order' => 'Ordem', 'Order required' => 'Ordem necessária', 'Organization' => 'Organização', 'Organization Account Manager' => 'Gerente de contas da organização', 'Organization Data' => 'Dados da Organização', 'Organization ID Required' => 'ID da Organização Obrigatório', 'Organization ID must be specified for import' => 'ID da organização deve ser especificado para importação', 'Organization Link' => 'Link da organização', 'Organization Lookup' => 'Procurar Organização', 'Organization Members' => 'Membros da organização', 'Organization Not Found' => 'Organização Não Encontrada', 'Organization for %s' => 'Organização para %s', 'Organization with the same name already exists' => 'Organização com o mesmo nome já existente', 'Organizations' => 'Organizações', 'Original' => 'Original', 'Original Message' => 'Mensagem Original', 'Original Thread Entry' => 'Entrada original do Tópico', 'Oscar\'s A-Team' => 'Time-A do Oscar', 'Other' => 'Outros', 'Other Languages' => 'Outros Idiomas', 'Other Resources' => 'Outros Recursos', 'Other Variables' => 'Outras variáveis', 'Other entries already exists' => 'Outras entradas já existem', 'Outgoing Email' => 'E-mail enviado', 'Outgoing Email Settings' => 'Configurações de E-mail de Saída', 'Outgoing response' => 'Mensagem de saída', 'Outline' => 'Esboço', 'Overdue' => 'Atrasado', 'Overdue Icon' => 'Ícone atrasado', 'Overdue Task Alert' => 'Alerta de tarefas em atraso', 'Overdue Tasks' => 'Tarefas Vencidas', 'Overdue Ticket Alert' => 'Alerta de tickets em atraso', 'Overlimit Notice' => 'Aviso de limite ultrapassado', 'PARENT' => 'PAI', 'PHP Extensions' => 'Extensões PHP', 'PHP Settings' => 'Configurações do PHP', 'PHP Version' => 'Versão do PHP', 'PNG support is required for Image Captcha' => 'Suporte a PNG é necessário para imagem Captcha', 'POP mail servers do not support folders' => 'Servidores de e-mail POP não suportam pastas', 'PS' => 'PS', 'Padding Character' => 'Caractere de preenchimento', 'Page' => 'Página', 'Page Content' => 'Conteúdo Página', 'Page Not Found' => 'Página não encontrada', 'Page body is required' => 'Corpo da página é obrigatório', 'Page information' => 'Informação da Página', 'Page is in-use!' => 'Página está em uso!', 'Pages' => 'Páginas', 'Paper Size' => 'Tamanho da Página', 'Paper size used when printing tickets to PDF' => 'Tamanho de papel utilizado ao imprimir chamado em PDF', 'Parameter count does not match query' => 'Contagem de parâmetros não corresponde à consulta', 'Parent' => 'Pai', 'Parent Category' => 'Categoria Pai', 'Parent Department' => 'Departamento pai', 'Parent Queue' => 'Fila pai', 'Parent Status' => 'Status dos pais', 'Parent Topic' => 'Tópico Pai', 'Parent filter ID required' => 'ID de Filtro pai necessário', 'Participants' => 'Participantes', 'Participants: Send new activity notice' => 'Participantes: Enviar novo aviso de atividade', 'Password' => 'Senha', 'Password Change' => 'Alteração de Senha', 'Password Policy' => 'Política de Senha', 'Password Required' => 'Senha requerida', 'Password Reset Email' => 'E-mail de recuperação de senha', 'Password Reset Required' => 'Recuperação de senha obrigatória', 'Password change required to continue' => 'É necessária a alteração da senha para continuar', 'Password must be at least 6 characters' => 'A senha deve ter pelo menos 6 caracteres', 'Password required' => 'Senha obrigatória', 'Password reset is not enabled for your account. Contact your administrator' => 'Redefinição de senha não está habilitada para sua conta. Contate o administrador', 'Password reset was attempted for agent: %1$s<br><br> Requested-User-Id: %2$s<br> Source-Ip: %3$s<br> Email-Sent-To: %4$s<br> Email-Sent-Via: %5$s' => 'Redefinição de senha foi tentada para o agente: %1$s<br><br> Id requerido do usuário: %2$s<br> Ip de origem: %3$s<br> E-mail enviado para: %4$s<br> E-mail enviado via: %5$s', 'Password resets are disabled' => 'Redefinição de senha desativado', 'Password update failed:' => 'A atualização de senha falhou:', 'Passwords do not match' => 'As senhas não conferem', 'Patch %s applied successfully' => 'Correção %s aplicada com êxito', 'Permission Denied. You are not allowed to add collaborators' => 'Permissão negada. Você não tem permissão para adicionar colaboradores', 'Permission Denied. You are not allowed to assign/claim tickets.' => 'Permissão negada. Não tem permissão para atribuir/reivindicar chamado.', 'Permission Denied. You are not allowed to ban emails' => 'Permissão negada. Você não tem permissão para proibir e-mails', 'Permission Denied. You are not allowed to edit tickets' => 'Permissão negada. Não tem permissão para editar chamados', 'Permission Denied. You are not allowed to flag tickets overdue' => 'Permissão negada. Não tem permissão para marcar chamados como vencidos', 'Permission Denied. You are not allowed to remove emails from banlist.' => 'Permissão negada. Não pode remover e-mails da lista de exclusão.', 'Permission denied' => 'Permissão negada', 'Permissions' => 'Permissões', 'Personal name' => 'Nome pessoal', 'Phone' => 'Telefone', 'Phone Number' => 'Número do Telefone', 'Phone number of ticket owner' => 'Telefone do proprietário da solicitação', 'Phone number | ext' => 'Número de telefone | ramal', 'Placeholder' => 'Espaço reservado', 'Please Confirm' => 'Favor Confirmar', 'Please Confirm Email Address Page' => 'Confirme por favor a página de endereço de E-mail', 'Please Wait!' => 'Por favor, aguarde!', 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => 'Por favor, altere a permissão do ficheiro de configuração (%1$s) para remover o acesso de escrita. ex. <i>chmod 644 %2$s</i>', 'Please check an assignee to release assignment' => 'Por favor, selecione uma pessoa para a atribuição', 'Please check assignee(s) to release assignment.' => 'Por favor, selecione o(s) responsável(is) para liberar a tarefa.', 'Please confirm to continue.' => 'Por favor, confirme para continuar.', 'Please consider turning off register globals if possible' => 'Por favor, considere desligar o "register globals" se possível', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => 'Por favor não cancele ou feche o navegador (browser). Quaisquer erros nesta fase serão fatais.', 'Please enter the code you were sent' => 'Por favor, digite o código que lhe foi enviado', 'Please enter your username or email' => 'Por favor, digite o nome de usuário ou e-mail', 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.' => 'Por favor sinta-se à vontade para %1$s nos informar %2$s de quaisquer outras melhorias e funcionalidades que gostaria de ver no osTicket, para que possamos adicioná-las no futuro enquanto continuamos a desenvolver versões cada vez melhores do osTicket.', 'Please fill in the form below to open a new ticket.' => 'Por favor, preencha o formulário abaixo para abrir um novo chamado.', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => 'Por favor, preencha os dados abaixo para continuar a instalação do osTicket. Todos os campos são obrigatórios.', 'Please follow the instructions below to give read and write access to the web server user.' => 'Por favor siga as instruções abaixo para dar permissões de leitura e escrita ao usuário do servidor web.', 'Please make at least {0} selections. {1} checked so far.' => 'Por favor, selecione pelo menos {0}. {1} verificada(s) até agora.', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => 'Note que variáveis customizadas dependem do contexto de utilização. Visite a Wiki do osTicket para ver a documentação atualizada.', 'Please note that updates will be reflected system-wide.' => 'Por favor, note que as mudanças serão refletidas em todo o sistema.', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => 'Por favor, guarde o(s) erro(s), se houver, quando %1$s procurar ajuda %2$s.', 'Please provide your email address and a ticket number.' => 'Por favor, forneça seu endereço de e-mail e o número do chamado.', 'Please re-enter the text again' => 'Por favor, re-introduza o texto novamente', 'Please refer to %s for more information about changes and/or new features.' => 'Por favor consulte %s para obter mais informações sobre alterações e/ou novas funcionalidades.', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => 'Por favor consulte o %1$s guia de atualização %2$s para obter maiores informações.', 'Please remove {0} selection(s).' => 'Por favor remova {0} seleção/seleções.', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => 'Por favor, renomeie o ficheiro de configuração include/%s para include/ost-config.php para evitar possíveis conflitos', 'Please select at least one entry.' => 'Por favor, selecione pelo menos uma entrada.', 'Please take a minute to delete <strong>setup</strong> directory (../setup/) for security reasons.' => 'Por favor, reserve um minuto para excluir <strong>setup</strong> diretório (../setup/) por razões de segurança.', 'Please try again!' => 'Por favor, tente novamente!', 'Please wait while we generate the export' => 'Por favor, aguarde enquanto geramos a exportação', 'Please wait... it will take a second!' => 'Por favor aguarde... vai levar um segundo!', 'Please wait... while we install your new support ticket system!' => 'Aguarde... enquanto instalamos o seu novo sistema de chamados de suporte!', 'Please wait... while we upgrade your osTicket installation!' => 'Por favor aguarde...... enquanto atualizamos a sua instalação de osTicket!', 'Plugin Name' => 'Nome do plugin', 'Plugins' => 'Plugins', 'Plural Name' => 'Nome plural', 'Port Number' => 'Número da Porta', 'Port required' => 'Porta obrigatório', 'Post Internal Note' => 'Publicar Nota Interna', 'Post Note' => 'Publicar uma Nota', 'Post Reply' => 'Publicar Resposta', 'Post Update' => 'Atualização de postagem', 'Post a Reply' => 'Postar uma resposta', 'Post-Install Setup' => 'Configuração de pós-instalação', 'Post-upgrade' => 'Pós-atualização', 'Poster' => 'Pôster', 'Powered by' => 'Distribuído por', 'Preferences' => 'Preferências', 'Preferred Language' => 'Idioma Preferido', 'Preferred Locale' => 'Local Pré-definido', 'Prefix already in-use' => 'Prefixo já esta em uso', 'Premade' => 'Pré-construído', 'Premade Replies' => 'Respostas Predefinidas', 'Prerequisites' => 'Pré-requisitos', 'Preview' => 'Visualizar', 'Preview Task' => 'Prever Tarefas', 'Preview Ticket' => 'Pré-visualização do Chamado', 'Primary Contacts' => 'Contatos primários', 'Primary Data Source' => 'Fonte de dados primária', 'Primary Department' => 'Departamento Principal', 'Primary Language' => 'Idioma primário', 'Primary Members' => 'Membros primários', 'Primary Role' => 'Regra primária', 'Primary contacts see all tickets' => 'Contatos primários veêm todos os tickets', 'Print' => 'Imprimir', 'Print <b>Internal</b> Notes/Comments' => 'Imprimir Notas/Comentários <b>Internos</b>', 'Print Events' => 'Imprimir Eventos', 'Print Notes' => 'Impressão de Notas', 'Print Thread Events' => 'Imprimir Eventos do Segmento', 'Priority' => 'Prioridade', 'Priority Level' => 'Nível de prioridade', 'Private' => 'Privado', 'Private — Only agents can register users' => 'Privado - Somente os agentes podem registrar usuários', 'Private/Internal' => 'Privado/ Interno', 'Problems assigning the ticket.' => 'Problemas ao atribuir o ticket.', 'Problems marking the the ticket overdue.' => 'Problemas ao marcar o ticket como vencido.', 'Profile' => 'Perfil', 'Profile preferences and settings' => 'Preferências e configurações do perfil', 'Profile update error.' => 'Erro na atualização de perfil.', 'Profile updated successfully' => 'Perfil atualizado com sucesso', 'Prompt' => 'Alerta', 'Properties' => 'Propriedades', 'Public' => 'Público', 'Public URL' => 'URL Pública', 'Public — Anyone can register' => 'Público - Qualquer um pode registrar-se', 'Published' => 'Publicado', 'Purge Logs' => 'Limpar Logs', 'Query argument is required' => 'É necessário um argumento de pesquisa', 'Query returned 0 results.' => 'Consulta retornou 0 resultados.', 'Query token not found' => 'Token de consulta não encontrado', 'QuerySet is read-only' => 'QuerySet é somente leitura', 'Question' => 'Questão', 'Question already exists' => 'Pergunta já existe', 'Question required' => 'Pergunta necessário', 'Queue' => 'Fila', 'Queue Deletion' => 'Apagar fila', 'Queue Name' => 'Nome da fila', 'Queue Search Criteria' => 'Critérios de pesquisa de fila', 'Queues' => 'Filas', 'Quick Filter' => 'Filtro Rápido', 'Random' => 'Aleatório', 'Range: ' => 'Intervalo: ', 'Raw Email Headers' => 'Dados de Cabeçalho do Email', 'Re-enter your username or email' => 'Digite seu nome de usuário ou e-mail novamente', 'Reason for editing the task (optional)' => 'Razões para editar a tarefa (opcional)', 'Reason for editing the ticket (optional)' => 'Razão para editar o ticket (opcional)', 'Reassign' => 'Reatribuir', 'Received From: %1$s <%2$s>' => 'Recebido de: %1$s <%2$s>', 'Recent Searches' => 'Pesquisas recentes', 'Recipient' => 'Destinatário', 'Recipients' => 'Destinatários', 'Recommended' => 'Recomendado', 'Redirect URL used after replying to a ticket.' => 'URL de redirecionamento utilizada depois de responder a um ticket.', 'Refer' => 'Atribuir', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => 'Consulte o %1$s do guia de atualização %2$s para obter as dicas mais recentes', 'Refer to the %s Installation Guide %s on the wiki for more information.' => 'Consulte o %s do guia de instalação %s na wiki para obter mais informações.', 'Referee' => 'Referencia', 'Referrals' => 'Referências', 'Refresh' => 'Atualizar', 'Refresh the current page to restore and continue your draft.' => 'Atualize a página atual para restaurar e continuar no rascunho.', 'Regex compile error: (#%s)' => 'Erro de compilação Regex: (#%s)', 'Register' => 'Registrar', 'Register: %s' => 'Registrar: %s', 'Registered' => 'Registrado', 'Registration Method' => 'Método de registro', 'Registration Required' => 'Registo obrigatório', 'Regular Expression' => 'Expressão Regular', 'Reject Ticket' => 'Rejeitar o ticket', 'Related Resources' => 'Fontes Relacionadas', 'Related Tickets' => 'Chamados Relacionados', 'Relative Date and Time' => 'Data e Hora Relativa', 'Relative Time' => 'Tempo relativo', 'Release' => 'Lançamento', 'Release (unassign) Ticket' => 'Liberar (colocar sem dono) Chamado', 'Release Confirmation' => 'Confirmação liberada', 'Release Notes' => 'Notas de lançamento', 'Relevance' => 'Relevância', 'Reload' => 'Recarregar', 'Remember to back up your osTicket database' => 'Lembre-se de fazer uma cópia de segurança da sua base de dados do osTicket', 'Remove' => 'Excluir', 'Remove Existing Data?' => 'Remover Dados Existentes?', 'Remove all data entered for <u> %s </u>?' => 'Remover todos os dados inseridos para <u>%s</u>?', 'Removed %d referrals' => 'Removido %d referências', 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => 'Renomeie o ficheiro <b>include/settings.php</b> para <b>include/ost-config.php</b> e clique em continuar abaixo.', 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => 'Renomeie o arquivo de exemplo <b>include/ost-sampleconfig.php</b> para <b>ost-config.php</b> e clique continuar abaixo.', 'Renew' => 'Renovar', 'Reopen' => 'Reabrir', 'Reopen Auto Assignment' => 'Reabrir Atribuição Automática', 'Reopen Count' => 'Reabrir contagem', 'Reopen Date' => 'Reabrir data', 'Reopen Status' => 'Reabrir Status', 'Reopen Task #%s' => 'Reabrir Tarefa #%s', 'Reopened' => 'Reaberto', 'Reopened by <b>{somebody}</b> {timestamp}' => 'Reaberto por <b>{somebody}</b> {timestamp}', 'Repeats' => 'Repete', 'Reply' => 'Responder', 'Reply Redirect' => 'Redirecionar responder', 'Reply Separator Tag' => 'Tag separadora de resposta', 'Reply To' => 'Responder a', 'Reply posted successfully' => 'Resposta postada com sucesso', 'Reply separator is required to strip quoted reply.' => 'Separador de resposta é necessário para retirar a resposta citada.', 'Reply-To Email' => 'E-mail para resposta', 'Reply-To Name' => 'Nome para resposta', 'Report timeframe' => 'Intervalo de tempo do relatório', 'Request failed - retry again!' => 'Falha na requisição- tente novamente!', 'Require Client Login' => 'Exigir Login Cliente', 'Require Help Topic to Close' => 'Requer Tópico de Ajuda ao Encerrar', 'Require agents to turn on 2FA' => 'Exigir que os agentes ativem o 2FA', 'Require email verification on "Check Ticket Status" page' => 'Exigir verificação de e-mail na página "Verificar estado do pedido de assistência"', 'Require entry to close a thread' => 'Requerer entrada para fechar tópico', 'Require login to view any attachments' => 'Exigir login para ver anexos', 'Require password change at next login' => 'Exigir alteração de senha no próximo acesso', 'Require password change on login' => 'Exigir a alteração de senha no login', 'Require registration and login to create tickets' => 'Exigir registro e login para criar chamados', 'Required' => 'Obrigatório', 'Required for Agents' => 'Necessário para Agentes', 'Required for EndUsers' => 'Necessário para Usuários finais', 'Required for mail fetching' => 'Necessário para encontrar o mail', 'Required to close a thread' => 'Obrigatório para fechar o tópico', 'Required to close ticket' => 'Obrigatório para fechar o ticket', 'Resend' => 'Reenviar', 'Resend Entry' => 'Reenviar entrada', 'Resent' => 'Reenviado', 'Reset' => 'Recomeçar Formulário', 'Reset 2FA' => 'Resetar 2FA', 'Reset Access' => 'Redefinir acesso', 'Reset Agent Permissions' => 'Redefinir permissões do Agente', 'Reset Changes' => 'Redefinir as alterações', 'Reset Permissions' => 'Redefinir Permissões', 'Reset Token Expiration' => 'Redefinir expiração do Token', 'Reset link used by the password reset feature' => 'Redefinir link usado pelo recurso de redefinição de senha', 'Response' => 'Resposta', 'Response Time' => 'Tempo de Resposta', 'Response content is required' => 'Conteúdo de resposta é obrigatório', 'Response required' => 'Resposta necessária', 'Response text is required' => 'Texto de resposta é necessário', 'Response/Reply Template' => 'Modelo de Resposta', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => 'Reponha a versão anterior a partir de cópias de segurança e tente novamente ou %1$s procure ajuda %2$s.', 'Restrict by File Type' => 'Restringir por Tipo de Arquivo', 'Retype Password' => 'Digite a Senha Novamente', 'Retype admin\'s password. Must match.' => 'Volte a digitar a senha do admin. Tem de corresponder.', 'Role' => 'Papel', 'Role for primary department is required' => 'Obrigatória função para o departamento primário', 'Role updated successfully' => 'Papel atualizado com sucesso', 'Roles' => 'Cargos', 'Roles are used to define agents\' permissions' => 'Regras são usadas para definir permissões dos agentes', 'Rules' => 'Regras', 'Rules Matching Criteria' => 'Regras, critérios de correspondência', 'Rules are applied based on the criteria.' => 'As regras são aplicadas com base nos critérios.', 'SLA' => 'SLA', 'SLA Due Date' => 'Data de vencimento do SLA', 'SLA Plan' => 'Plano de SLA', 'SLA can be overridden on ticket transfer or help topic change' => 'SLA pode ser substituído na transferência do chamado ou na mudança do tópico de ajuda', 'SLA\'s Default' => 'Padrão do SLA', 'SMTP' => 'SMTP', 'SMTP Settings' => 'Configurações de SMTP', 'SQL errors' => 'Erros SQL', 'SYSTEM' => 'SISTEMA', 'SYSTEM (Auto Assignment)' => 'SISTEMA (Auto atribuição)', 'SYSTEM (Canned Reply)' => 'SISTEMA (resposta pronta)', 'SYSTEM BAN LIST filter is <b>DISABLED</b>' => 'Filtro da lista de exclusão do sistema está <b>inativa</b>', 'Sat-Sun' => 'Sáb-Dom', 'Saturday' => 'Sábado', 'Save' => 'Salvar', 'Save Changes' => 'Salvar Alterações', 'Save Draft' => 'Salvar rascunho', 'Save Search' => 'Salvar busca', 'Save and Resend' => 'Salvar e Reenviar', 'Saved queue with same name exists' => 'Já existe uma fila salva com o mesmo nome', 'Saving' => 'Salvando', 'Schedule' => 'Programação', 'Schedule Details' => 'Detalhes da programação', 'Schedule\'s timezone' => 'Fuso horário do cronograma', 'Schedules' => 'Agendas', 'Schema' => 'Banco de Dados', 'Schema Signature' => 'Assinatura do Banco de Dados', 'Search' => 'Pesquisar', 'Search Results' => 'Resultados da Pesquisa', 'Search Title' => 'Título da pesquisa', 'Search by email, phone or name' => 'Pesquisa por e-mail, telefone ou nome', 'Search existing organizations or add a new one.' => 'Procure organizações existentes ou adicione um novo.', 'Search existing users or add a new user.' => 'Buscar usuário existente ou adicionar um novo usuário.', 'Search existing users.' => 'Procurar usuários existentes.', 'Search items' => 'Procurar itens', 'Search our knowledge base' => 'Pesquise em sua Base de Conhecimento', 'Search term cannot have more than 3 keywords' => 'Termo de pesquisa não pode ter mais de três palavras-chave', 'Second' => 'Segunda', 'Secondary Data Source' => 'Fonte de dados secundária', 'Secondary Languages' => 'Idiomas Secundários', 'Section Break' => 'Quebra de Seção', 'Security Alerts' => 'Alertas de segurança', 'See all tickets in search results, regardless of access' => 'Ver todos os pedidos nos resultados de pesquisa, independentemente do acesso', 'Select' => 'Selecionar', 'Select Action' => 'Selecionar Ação', 'Select Active Collaborators' => 'Selecione colaboradores ativos', 'Select Agent' => 'Selecionar Agente', 'Select Contacts' => 'Selecionar contatos', 'Select Day of the Week' => 'Selecione o Dia da Semana', 'Select Default Department' => 'Selecione o Departamento Padrão', 'Select Default Email Template Set' => 'Selecione os templates padrão dos e-mails', 'Select Department' => 'Selecione o Departamento', 'Select FAQ Category' => 'Selecione a categoria de FAQ', 'Select FROM Email' => 'Selecione endereço de e-mail de origem', 'Select Help Topic' => 'Selecione tópico de ajuda', 'Select Landing Page' => 'Selecione a página inicial', 'Select Offline Page' => 'Selecione a página offline', 'Select One' => 'Selecione Um', 'Select Organization' => 'Selecione a Organização', 'Select Page Type' => 'Selecione o tipo de página', 'Select Print Paper Size' => 'Selecione o Tamanho do Papel de Impressão', 'Select Role' => 'Selecionar Regra', 'Select Source' => 'Selecione a Origem', 'Select Storage Backend' => 'Selecionar backend de armazenamento', 'Select Team' => 'Selecionar Equipe', 'Select Thank-You Page' => 'Selecione a página de agradecimento', 'Select Ticket' => 'Selecionar chamado', 'Select User' => 'Selecionar Usuário', 'Select a Channel' => 'Selecione um Canal', 'Select a Default' => 'Selecionar um Padrão', 'Select a Help Topic' => 'Selecione um Tópico de Ajuda', 'Select a Language' => 'Selecione um Idioma', 'Select a Team' => 'Selecione uma equipe', 'Select a canned response' => 'Selecione uma resposta pronta', 'Select a default ticket queue' => 'Selecione uma fila padrão de ticket', 'Select a department' => 'Selecione um departamento', 'Select a valid SLA' => 'Selecione um SLA válido', 'Select a valid department' => 'Selecione um departamento válido', 'Select a valid queue' => 'Selecione uma fila válida', 'Select a valid role' => 'Selecione um SLA válido', 'Select a value from the list' => 'Selecione um valor da lista', 'Select an Action' => 'Selecione uma ação', 'Select an Agent' => 'Selecione um agente', 'Select an Agent OR a Team' => 'Selecione um Agente ou uma Equipe', 'Select an agent or team from the list' => 'Selecione uma equipe ou agente da lista', 'Select an item from the list' => 'Selecione um item da lista', 'Select from email address' => 'Selecione o endereço de e-mail', 'Select or Add New Collaborators' => 'Selecione ou adicione novos colaboradores', 'Select protocol' => 'Selecione protocolo', 'Select recipient(s)' => 'Escolha o(s) destinatário(s)', 'Select the departments the agent is allowed to access and the corresponding effective role.' => 'Selecione os departamentos que o agente tem permissão para acessar e a função efetiva correspondente.', 'Select the sorting options available in the sorting drop-down when viewing the queue. New items can be added via the drop-down below.' => 'Selecione as opções de classificação disponíveis na lista suspensa de classificação ao visualizar a fila. Novos itens podem ser adicionados através da lista suspensa abaixo.', 'Selected date is earlier than permitted' => 'Data selecionada é anterior à permitida', 'Selected date is later than permitted' => 'Data selecionada é posterior à permitida', 'Selection required' => 'Seleção exigida', 'Send Activation Email' => 'Enviar e-mail de ativação', 'Send Email' => 'Enviar E-mail', 'Send Message' => 'Enviar mensagem', 'Send Password Reset Email' => 'Enviar e-mail de recuperação de senha', 'Send a welcome email with login information' => 'Enviar um email de boas vindas com as credenciais de acesso', 'Send account activation email to %s.' => 'Enviar e-mail de ativação de conta para %s.', 'Send an Email' => 'Enviar Email', 'Send the agent a password reset email' => 'Enviar ao agente um email de recuperação de senha', 'Separate' => 'Separar', 'Separate Threads' => 'Separar temas', 'September' => 'Setembro', 'Sequence' => 'Seqüência', 'Sequences are used to generate sequential numbers. Various sequences can be used to generate sequences for different purposes.' => 'As sequências são usadas para gerar números sequenciais. Várias sequências podem ser usadas para gerar as sequências para diferentes fins.', 'Server Information' => 'Informações do Servidor', 'Server configuration error' => 'Erro de configuração do servidor', 'Service Level Agreement' => 'Acordo de Nível de Serviço (SLA)', 'Service Level Agreements' => 'Acordo de Nível de Serviço (SLA)', 'Service Time' => 'Tempo de Serviço', 'Services' => 'Serviços', 'Session timed out due to inactivity' => 'Sessão expirada devido a inatividade', 'Set' => 'Definir', 'Set Agent Password' => 'Defina a senha do Agente', 'Set Department' => 'Definir Departamento', 'Set Help Topic' => 'Definir Tópico de Ajuda', 'Set Password' => 'Definir Senha', 'Set Priority' => 'Definir prioridade', 'Set SLA Plan' => 'Definir plano SLA', 'Set Ticket Status' => 'Definir estado da solicitação', 'Set status for all children.' => 'Definir status para todas crianças.', 'Set the editor spacing to Single or Double when pressing Enter.' => 'Defina o espaçamento do editor para Single ou Double ao pressionar Enter.', 'Setting a %s will override %s' => 'Definir um %s substituirá %s', 'Setting default timezone is highly recommended' => 'Configurar Fuso horário Padrão, é altamente recomendado', 'Settings' => 'Configurações', 'Setup' => 'Configuração', 'Setup completed successfully' => 'Instalação concluída com sucesso', 'Shape Color' => 'Cor da forma', 'Short Answer' => 'Resposta curta', 'Short descriptive name.' => 'Texto descritivo curto.', 'Show Avatars' => 'Mostrar Avatares', 'Show Avatars on thread view.' => 'Mostrar Avatares na modo de vista por tópicos.', 'Show Images' => 'Mostrar imagens', 'Show all tickets' => 'Mostrar todos os tickets', 'Show date/time relative to user\'s timezone' => 'Mostrar data/hora relativo ao fuso-horário do usuário', 'Show time selection with date picker' => 'Mostrar seleção de data com um calendário', 'Showing' => 'Mostrando', 'Sign In' => 'Entrar', 'Sign Out' => 'Sair', 'Sign in with' => 'Inscreva-se com', 'Sign-In Page' => 'Página de Login', 'Sign-in Login Banner' => 'Banner de Inicio de sessão', 'Signature' => 'Assinatura', 'Signature is made available as a choice, on ticket reply.' => 'A assinatura fica disponível como uma opção, na hora de responder o chamado.', 'Single' => 'Simples', 'Site Pages' => 'Páginas do site', 'Size' => 'Tamanho', 'Size and maximum uploads setting mainly apply to web tickets.' => 'Configuração de tamanho e uploads máximos aplicam-se principalmente aos chamados web.', 'Small' => 'Pequeno', 'Solution' => 'Solução', 'Some variables may not be a valid for this context. Please check for spelling errors and correct usage for %s.' => 'Algumas variáveis podem não ser válidas neste contexto. Por favor verifique erros ortográficos e faça as correções para %s.', 'Someone else could be working on the same ticket.' => 'Outra pessoa pode estar trabalhando no mesmo chamado.', 'Something went wrong' => 'Houve algum problema.', 'Sort' => 'Ordenar', 'Sort Criteria Title' => 'Título de Critérios de Classificação', 'Sort Order' => 'Ordem de classificação', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => 'Ordenar os formulários do chamado clicando e arrastando-os. Utilize o formulário abaixo da lista para adicionar campo para novas formas de chamado.', 'Sortable' => 'Ordenável', 'Sorting Mode' => 'Modo de classificação', 'Source' => 'Origem', 'Space Used' => 'Espaço Usado', 'Space for Attachments' => 'Espaço para Anexos', 'Staff' => 'Funcionários', 'Staff Control Panel' => 'Painel de Controle da Equipe', 'Staff Panel' => 'Painel da Equipe', 'Stale Tasks' => 'Tarefas Paradas', 'Start' => 'Iniciar', 'Start Upgrade Now' => 'Iniciar a atualização agora', 'Start writing your response here. Use canned responses from the drop-down above' => 'Digite sua resposta aqui. Use as respostas predefinidas a partir do menu suspenso', 'Start writing your update here.' => 'Comece a escrever sua atualização aqui.', 'Starts With' => 'Começa com', 'Starts at' => 'Começa em', 'Starts on' => 'Começa em', 'State' => 'Estado', 'State name (e.g. open or closed)' => 'Nome do estado (i.e. aberto ou fechado)', 'Statistics' => 'Estatísticas', 'Statistics of tickets organized by department, help topic, and agent.' => 'Estatísticas dos chamados, organizadas por departamento, tópico de ajuda e agentes.', 'Stats' => 'Estatísticas', 'Status' => 'Status', 'Status Changed' => 'Status Alterado', 'Status Name' => 'Nome do Status', 'Status and Settings' => 'Definições e Estado', 'Status changed to %s' => 'Estado alterado para %s', 'Status label' => 'Legenda de estado', 'Status selection required' => 'Requer seleção de status', 'Stay up to date' => 'Mantenha-se atualizado', 'Still busy... smile #' => 'Ainda ocupado...', 'Stock Templates' => 'Modelos de Estoque', 'Store Attachments' => 'Armazenar anexos', 'Strip Quoted Reply' => 'Remover reposta citada', 'Subject' => 'Assunto', 'Subject required' => 'Campo assunto obrigatório', 'Subject, if any' => 'Assunto, se existente', 'Submit' => 'Submeter', 'Submitter of the thread item' => 'Remetente do item do tópico', 'Submitter: Send receipt confirmation' => 'Remetente: Pedir confirmação de recebimento', 'Successfully %1$s %2$s.' => 'Corretamente %1$s %2$s.', 'Successfully activated %s' => '%s ativado com sucesso', 'Successfully added %s' => '%s adicionado com sucesso', 'Successfully added %s.' => 'Adicionado com sucesso %s.', 'Successfully archived %s' => 'Arquivados com sucesso %s', 'Successfully changed status of %1$s to %2$s' => 'Status alteado com sucesso de %1$s para %2$s', 'Successfully deleted %s.' => '%s excluído com sucesso.', 'Successfully deleted%s.' => 'Excluído com sucesso%s.', 'Successfully disabled %s' => '%s desativado com sucesso', 'Successfully enabled %s' => '%s ativado com sucesso', 'Successfully imported %1$d %2$s' => '%1$d %2$s importado com êxito', 'Successfully installed %s' => '%s instalado com sucesso', 'Successfully made %s PRIVATE' => '%s Tornado privado com sucesso', 'Successfully made %s PUBLIC' => '%s Tornado público com sucesso', 'Successfully managed selected end users' => 'Gerenciados com sucesso os usuários finais selecionados', 'Successfully managed selected organizations' => 'Gerenciado com sucesso as organizações selecionadas', 'Successfully managed selected queues' => 'Filas selecionadas gerenciadas com sucesso', 'Successfully published %s' => '%s Publicado com sucesso', 'Successfully removed %s.' => 'Removido com sucesso %s.', 'Successfully set sorting configuration' => 'Configuração de ordenação definida com sucesso', 'Successfully unpublished %s' => '%s Des-publicado com sucesso', 'Successfully updated %s' => '%s atualizado com sucesso', 'Successfully updated %s.' => 'Atualizado com sucesso %s.', 'Summary of the category.' => 'Sumário da categoria.', 'Sunday' => 'Domingo', 'Supplemental Filters' => 'Filtros suplementares', 'Support Center' => 'Central de Suporte', 'Support Center Home' => 'Página Principal', 'Support Ticket System' => 'Sistema de Suporte de Chamado', 'Support Ticket System Offline' => 'Sistema de Tickets e Suporte Offline', 'Support ticket request created' => 'Ticket de suporte criado', 'Supported Variables' => 'Variáveis Suportadas', 'Syntax error, malformed JSON' => 'Erro de sintaxe, JSON mal formado', 'System' => 'Sistema', 'System Alerts' => 'Sistema de alertas', 'System Default' => 'Padrão do Sistema', 'System Default Backdrop' => 'Fundo Padrão do Sistema', 'System Default Logo' => 'Logotipo Padrão do Sistema', 'System Emails' => 'Sistema de E-mails', 'System Errors' => 'Erros do sistema', 'System Languages' => 'Idiomas do Sistema', 'System Logs' => 'Eventos do Sistema', 'System Management Templates' => 'Sistema de Gerenciamento de Modelos', 'System Offline' => 'Sistema off-line', 'System Settings' => 'Configurações do Sistema', 'System Settings and Preferences' => 'Preferências e Configurações do Sistema', 'System admin email is required' => 'E-mail do administrador de sistema é necessário', 'System ban list is empty.' => 'Lista de exclusão do sistema está vazia.', 'System default department cannot be private' => 'Departamento padrão do sistema não pode ser privado', 'System is set to offline mode' => 'Sistema é definido para o modo offline', 'System upgrade is pending' => 'Atualização do sistema está pendente', 'System-wide default ticket settings and options.' => 'Opções e Configurações de chamado padrão de todo o sistema.', 'Table prefix required' => 'Prefixo da tabela obrigatório', 'Target' => 'Destino', 'Target Channel' => 'Canal de Destino', 'Target required' => 'Destino necessário', 'Task' => 'Tarefa', 'Task #%1$s deleted by %2$s' => 'Tarefa %1$s eliminada por %2$s', 'Task #%1$s: %2$s' => 'Tarefa #%1$s: %2$s', 'Task #%s' => 'Tarefa #%s', 'Task #%s deleted' => 'Tarefa %s eliminada', 'Task #%s: %s' => 'Tarefa #%s: %s', 'Task #%s: %s %s' => 'Tarefa #%s: %s %s', 'Task %1$s<br/> Thread Entry: %2$s' => 'Tarefa %1$s<br/> Linha de entrada: %2$s', 'Task Assignment Alert' => 'Aviso de atribuição de tarefa', 'Task Attachment Settings' => 'Configuração dos Anexos de tarefas', 'Task Count' => 'Contagem de tarefas', 'Task Created From Thread Entry' => 'Tarefa criada a partir da linha de entrada', 'Task Email Templates' => 'Template de Email de Tarefas', 'Task Information' => 'Informação da Tarefa', 'Task Number' => 'NºTarefa', 'Task Queue' => 'Fila de espera de Tarefas', 'Task Settings and Options' => 'Configurações de tarefas e opções', 'Task Summary' => 'Resumo da Tarefa', 'Task Thread' => 'Tópico da Tarefa', 'Task Transfer Alert' => 'Aviso de transferência de tarefa', 'Task Updated' => 'Tarefa atualizada', 'Task Visibility & Assignment' => 'Visibilidade da Tarefa e Atribuição', 'Task already in the department' => 'Tarefa já se encontra no departamento', 'Task assigned to %s' => 'Tarefa atribuida a %s', 'Task closed' => 'Tarefa encerrada', 'Task doesn\'t have any collaborators.' => 'A tarefa não contém colaboradores.', 'Task reopened' => 'Tarefa reaberta', 'Tasks' => 'Tarefas', 'Tasks Count' => 'Contagem de tarefas', 'Team' => 'Equipe', 'Team Assigned' => 'Equipe Atribuída', 'Team Information' => 'Informações da equipe', 'Team Lead' => 'Liderança de equipe', 'Team Members' => 'Membros da equipe', 'Team Name' => 'Nome da equipe', 'Team does not have members' => 'A equipe não contém membros', 'Team is disabled' => 'Equipe está desativada', 'Team name already exists' => 'Nome da equipe já existente', 'Team name is required' => 'Nome da equipe é obrigatório', 'Team selection required' => 'Seleção de equipe necessária', 'Teams' => 'Equipes', 'Teams (%d)' => 'Equipes (%d)', 'Template Fetch Error' => 'Erro de Leitura do Modelo', 'Template Set' => 'Conjunto de modelo', 'Template Set To Clone' => 'Modelo Definido para Clonagem', 'Template information' => 'Informações do modelo', 'Template name already exists' => 'Nome de modelo já existente', 'Template set is required' => 'O conjunto de modelos é obrigatório', 'Template used on ticket response/reply' => 'Modelo usado na resposta a um chamado', 'Template used to notify collaborators on task activity.' => 'Template usado para notificar colaboradores da atividade na tarefa.', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => 'Modelo usado para notificar colaboradores em uma alteração no chamado (ex. CC na resposta)', 'Templates' => 'Modelos', 'Temporary Password' => 'Senha temporária', 'Term too short!' => 'Prazo muito curto!', 'Test Outgoing Email' => 'Teste de Saída de E-mail', 'Test email sent successfully to <%s>' => 'E-mail de teste enviado com sucesso para <%s>', 'Text' => 'Texto', 'Text Input' => 'Introdução de texto', 'Text Overflow' => 'Estouro de texto', 'Text shown in before any input from the user' => 'Texto exibido antes de qualquer entrada do usuário', 'Text shown inline with the widget' => 'Texto mostrado em linha com o widget', 'Thank You for Choosing osTicket!' => 'Obrigado por escolher o osTicket!', 'Thank you for being a loyal osTicket user!' => 'Obrigado por ser um usuário leal ao osTicket!', 'Thank you for taking the time to upgrade your osTicket intallation!' => 'Obrigado por usar o seu tempo para atualizar a sua instalação de osTicket!', 'Thank you!' => 'Obrigado!', 'Thank-You Page' => 'Página de agradecimento', 'Thanks for registering for an account.' => 'Obrigado por registrar uma conta.', 'The "file_uploads" directive is disabled in php.ini' => 'A diretiva "file_uploads" está desabilitada no php.ini', 'The %s task reports there is work to do' => 'A tarefa %s relata que há trabalho a fazer', 'The GD extension is required' => 'A extensão GD é necessária', 'The MySQL user must have full rights to the database.' => 'O usuário de MySQL deve ter permissões totais na base de dados.', 'The URL of your helpdesk, its name, and the default system email address' => 'A URL da sua equipe de suporte, o nome e o endereço de e-mail padrão', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => 'O instalador irá guiá-lo por cada passo do processo de instalação. você está apenas a minutos do seu incrível sistema de suporte ao cliente!', 'The issue summary must be a field that supports user input, such as short answer' => 'O resumo da questão deve ser um campo que permita introdução de dados, tal como resposta curta', 'The lock you hold on this ticket will expire soon. Would you like to renew the lock?' => 'O seu bloqueio para este chamado irá expirar em breve. Gostaria de renovar este bloqueio?', 'The name of your support system e.g [Company Name] Support' => 'O Nome do seu sistema de suporte ex. [Nome da Empresa] Suporte', 'The order of thread entries' => 'Ordem das entradas no tópico', 'The originator of this extension cannot be verified' => 'O originador desta extensão não pode ser verificado', 'The search did not match any FAQs.' => 'Termo não encontrado nas Perguntas Frequentes.', 'The selected Ticket' . "\0" . 'The selected Tickets' => 'Os Tickets selecionados' . "\0" . 'Ticket selecionado', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => 'O assistente de atualização irá guiá-lo a cada passo no processo de atualização. Apesar de tentar-mos garantir que o processo de atualização é simples e indolor, não podemos garantir que será o caso para cada usuário.', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => 'O assistente de atualização irá agora tentar atualizar a sua base de dados e configurações essenciais!', 'The upgrader does NOT support upgrading from the current patch [%s]!' => 'O atualizador não suporta a atualização a partir da correção atual [%s]!', 'The upgrader does NOT support upgrading from the current vesion!' => 'O atualizador não suporta a atualização a partir da versão atual!', 'Their Signature' => 'Assinatura deles', 'There are no tasks matching your criteria.' => 'Não existem tarefas com o critério indicado.', 'These attachments are always available, regardless of the language in which the article is rendered' => 'Estes anexos estão sempre disponíveis, independentemente do idioma em que o artigo foi renderizado', 'These attachments are only available when article is rendered in one of the following languages.' => 'Estes anexos estão disponíveis somente quando o artigo é renderizado em um dos idiomas abaixo.', 'These conditions apply to an entire row in the queue.' => 'Essas condições se aplicam a uma linha inteira na fila.', 'These items are necessary in order to install and use osTicket.' => 'Estes items são necessários para instalar e usar o osTicket.', 'These items are necessary in order to run the latest version of osTicket.' => 'Estes items são necessários para executar a versão mais recente do osTicket.', 'Third' => 'Terça', 'This Month' => 'Este mês', 'This Quarter' => 'Este trimestre', 'This Task was created from Task %1$s' => 'Esta Tarefa foi criada a partir da Tarefa %1$s', 'This Task was created from Ticket %1$s' => 'Esta Tarefa foi criada a partir da Tarefa %1$s', 'This Ticket is Merged into another Ticket. Please go to the %s%d%s to reply.' => 'Este chamado é fundido em outro chamado. Por favor, vá para a %s%d%s para responder.', 'This Ticket is already in the list.' => 'Este chamado já está na lista.', 'This Ticket was created from %1$s %2$s' => 'Este ticket foi criado a partir de %1$s %2$s', 'This Week' => 'Esta semana', 'This Year' => 'Este ano', 'This action requires a lock.' => 'Esta ação requer um bloqueio.', 'This can be selected when replying to a thread' => 'Isto pode ser seleccionado ao responder a um tópico', 'This category does not have any FAQs.' => 'Esta categoria não tem qualquer FAQ.', 'This content is translatable' => 'Este conteúdo pode ser traduzido', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => 'Isto podem ser problemas de ligação relacionados com o servidor de mail. Próxima tentativa de autenticação em, aproximadamente, %d minutos', 'This department is for internal use' => 'Este departamento é para uso interno', 'This field can be disabled which will remove it from the form for new entries, but will preserve the data on all current entries.' => 'Este campo pode ser desabilitado o que o removerá do formulário para novas entradas, mas irá preservar os dados de todas as entradas existentes.', 'This help desk is for use by authorized users only' => 'Este sistema de suporte apenas pode ser usado por usuários autorizados', 'This is a required field' => 'Este campo é obrigatório', 'This organization doesn\'t have any users yet' => 'Esta organização ainda não tem qualquer usuário', 'This osTicket version is no longer supported. Please consider upgrading' => 'Esta versão do osTicket já não é suportada. Atualização recomendada', 'This queue is the default queue. Unable to delete. ' => 'Essa fila é a fila padrão. Não é possível excluir. ', 'This task' => 'Esta tarefa', 'This ticket' => 'Esta solicitação', 'This type of file is not allowed' => 'Este tipo de arquivo não é permitido', 'This will sign you in to view your ticket.' => 'Vai iniciar sessão para ver o seu chamado.', 'Thread (%d)' => 'Discussão (%d)', 'Thread + Internal Notes' => 'Assunto + Notas Internas', 'Thread + Internal Notes + Attachments' => 'Tópicos + Notas internas + Anexos', 'Thread + Internal Notes + Attachments + Tasks' => 'Tópicos + Notas internas + Anexos + Tarefas', 'Thread + Internal Notes + Events' => 'Segmento + Notas Internas + Eventos', 'Thread Correspondence' => 'Correspondência de linha', 'Thread Count' => 'Contagem da discussão', 'Thread Entries' => 'Entradas de Tópico', 'Thread Entry' => 'Entrada de linha', 'Thread Entry expansions' => 'Passe expansões de Entrada', 'Thread Preview' => 'Pré-visualização do tema', 'Thread View Order' => 'Ordem de Visualização do Tópico', 'Thread doesn\'t have any collaborators.' => 'Tópico não contém colaboradores.', 'Thursday' => 'Quinta-feira', 'Ticket' => 'Ticket', 'Ticket #' => 'Número do Chamado', 'Ticket #%1$s deleted by %2$s' => 'Chamado #%1$s deletado por %2$s', 'Ticket #%1$s: %2$s' => 'Solicitação #%1$s: %2$s', 'Ticket #%s' => 'Chamado #%s', 'Ticket #%s deleted' => 'Chamado #%s deletado', 'Ticket #%s: %s' => 'Chamado #%s: %s', 'Ticket #%s: %s %s' => 'Ticket #%s: %s %s', 'Ticket %1$s<br/> Thread Entry: %2$s' => 'Ticket %1$s<br/> Linha de entrada: %2$s', 'Ticket Activity' => 'Ativ dos Tickets', 'Ticket Agent Email Templates' => 'Template de Email para Tickets de Agente', 'Ticket Assigned to %s' => 'Chamado Atribuído a %s', 'Ticket Assignment' => 'Atribuição de Chamado', 'Ticket Assignment Alert' => 'Alerta de atribuição de tickets', 'Ticket Attachment Settings' => 'Configurações de Anexo do Chamado', 'Ticket Created From Thread Entry' => 'Ticket criado a partir da linha de entrada', 'Ticket Data' => 'Dados do tíquete', 'Ticket End-User Email Templates' => 'Templates de e-mail de usuário final de ticket', 'Ticket Filter' => 'Filtro de Chamado', 'Ticket Filters' => 'Filtros de Ticket', 'Ticket ID' => 'ID do Chamado', 'Ticket ID (internal ID)' => 'ID do Chamado (ID interno)', 'Ticket Information' => 'Informações do Chamado', 'Ticket Information and Options' => 'Opções e Informações de Chamado', 'Ticket Link' => 'Link do Ticket', 'Ticket Link with Preview' => 'Link do ticket com visualização', 'Ticket Marked %s' => 'Ticket assinalado %s', 'Ticket Marked Overdue' => 'Chamado Marcado como Vencido', 'Ticket Notice' => 'Alerta de Chamado', 'Ticket Number' => 'Número do Chamado', 'Ticket Number Format' => 'Formato de número de chamado', 'Ticket Overdue Alerts' => 'Alertas de Chamados Vencidos', 'Ticket Owner' => 'Proprietário do chamado', 'Ticket Owner cannot be a Collaborator' => 'O proprietário do chamado não pode ser um colaborador', 'Ticket Print Options' => 'Opções de Impressão do Chamado', 'Ticket Queue' => 'Fila de Chamados', 'Ticket Queues' => 'Fila de Tickets', 'Ticket Settings and Options' => 'Opções e Configurações de Chamados', 'Ticket Sharing' => 'Compartilhamento de ticket', 'Ticket Source' => 'Origem do chamado', 'Ticket State' => 'Status do Chamado', 'Ticket Status' => 'Status do Chamado', 'Ticket Submitter' => 'Enviado Chamado', 'Ticket Summary' => 'Resumo do Chamado', 'Ticket Thread' => 'Assunto do Chamado', 'Ticket Thread (%d)' => 'Conteúdo do Chamado (%d)', 'Ticket Thread expansions' => 'Expansões de Tópicos Chamado', 'Ticket Transfer Alert' => 'Alerta na transferência', 'Ticket Updated' => 'Chamado Atualizado', 'Ticket Variables' => 'Variáveis de Chamados', 'Ticket already set to %s status' => 'Chamado já definido como status de %s', 'Ticket assignment released successfully' => 'Atribuição de ticket realizada com sucesso', 'Ticket claimed by %s' => 'Chamado reivindicado por %s', 'Ticket created successfully' => 'Chamado criado com sucesso', 'Ticket denied' => 'Chamado negado', 'Ticket denied - %s' => 'Chamado negado - %s', 'Ticket doesn\'t have any children.' => 'O chamado não tem filhos.', 'Ticket doesn\'t have any collaborators.' => 'Chamado não tem colaboradores.', 'Ticket flagged as %s by %s' => 'Ticket sinalizado como %s por %s', 'Ticket flagged as overdue by %s' => 'Chamado marcado como vencido por %s', 'Ticket is already assigned to %s' => 'Chamado já está atribuído a %s', 'Ticket is already marked as answered' => 'O ticket já foi assinalado como respondido', 'Ticket is already marked as unanswered' => 'O ticket já foi assinalado como não respondido', 'Ticket is assigned to %s' => 'Chamado está atribuído a %s', 'Ticket is locked by %s' => 'Chamado está bloqueado por %s', 'Ticket is not assigned!' => 'Chamado não está atribuído!', 'Ticket is now assigned to you!' => 'Chamado está agora atribuído a si!', 'Ticket marked as %s successfully' => 'Ticket assinalado com sucesso como %s', 'Ticket ownership changed to %s' => 'Propriedade do Chamado alterado para %s', 'Ticket rejected (%s) (unregistered client)' => 'Chamado rejeitado (%s) (cliente não registrado)', 'Ticket rejected (%s) by filter "%s"' => 'Chamado rejeitado (%s) pelo filtro "%s"', 'Ticket released from <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}' => 'Ticket liberado de <strong> {<Staff> data.staff} </strong> por <b> {somebody} </b> {timestamp}', 'Ticket released from <strong>{<Team>data.team}</strong> and <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}' => 'Ticket liberado de <strong> {<Team> data.team} </strong> e <strong> {<Staff> data.staff} </strong> por <b> {somebody} </b> {timestamp}', 'Ticket released from <strong>{<Team>data.team}</strong> by <b>{somebody}</b> {timestamp}' => 'Ticket liberado de <strong> {<Team> data.team} </strong> por <b> {somebody} </b> {timestamp}', 'Ticket updated successfully' => 'Chamado atualizado com sucesso', 'Ticket variables are only supported in thank-you pages.' => 'Variáveis da solicitação são somente permitidas nas páginas de agradecimento.', 'Ticket will be reopened on message post' => 'Chamado vai ser reaberto ao enviar uma mensagem', 'Tickets' => 'Chamados', 'Tickets (%d)' => 'Chamados (%d)', 'Tickets <b>(%d)</b>' => 'Chamados <b>(%d)</b>', 'Tickets Export' => 'Exportar tickets', 'Tickets are marked overdue on grace period violation.' => 'Chamados são marcados vencidos aquando da violação do período de carência.', 'Tickets page refresh rate in minutes.' => 'Taxa de atualização da página de solicitações em minutos.', 'Time' => 'Tempo', 'Time Format' => 'Formato de Hora', 'Time Zone' => 'Fuso Horário', 'Time format is required' => 'Formato de tempo é necessário', 'Time is based on your time zone' => 'Hora baseada no seu fuso horário', 'Time is based on your time zone' => 'A hora é baseada no seu fuso horário', 'Time of last update' => 'Data da última atualização', 'Timeline Diagnostics' => 'Diagnóstico da linha do tempo', 'Timeout' => 'Tempo de espera', 'Timezone' => 'Fuso Horário', 'Timezone Aware' => 'Ciente de fuso horário', 'Timezone of the date time selection' => 'Fuso horário da seleção de data e hora', 'Title' => 'Título', 'Title already exists' => 'Título já existe', 'Title is required' => 'Título é obrigatório', 'Title is too short. 3 chars minimum' => 'Título muito curto. Mínimo de 3 caracteres', 'Title required' => 'Título necessário', 'To' => 'Para', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => 'Para adicionar um plugin para o sistema, baixe e coloque o plugin na pasta <code>include/plugins</code>. Uma vez que o plugin está na pasta <code>plugins /</code>, será mostrado na lista abaixo.', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => 'Para evitar possíveis conflitos, por favor tome um minuto para renomear o arquivo de configuração, como mostrado abaixo.', 'To best assist you, we request that you be specific and detailed' => 'Para ajudá-lo melhor, solicitamos que seja específico e detalhado', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => 'Para melhor servir você, encorajamos os nossos clientes a registrarem-se e a verificar o seu endereço de e-mail.', 'To edit or add new pages go to %s Manage > Site Pages %s' => 'Para editar ou adicionar novas páginas, vá para %s gerenciar > Páginas do Site %s', 'To import items with properties, use the Upload tab.' => 'Para importar itens com as propriedades, use a aba de Upload.', 'To import more other fields, use the Upload tab.' => 'Para importar outros campos, use o separador de upload.', 'Today' => 'Hoje', 'Toggle' => 'Alternar', 'Toggle Opacity' => 'Alternar Opacidade', 'Token sent to you!' => 'Token enviado a você!', 'Tomorrow' => 'Amanhã', 'Too many attempts' => 'Tentativas demais', 'Top-Level Category' => 'Categoria de nível superior', 'Top-Level Department' => 'Departamento Nível-Topo', 'Top-Level Queue' => 'Fila de nível superior', 'Top-Level Ticket Counts' => 'Contagens de tickets de nível superior', 'Top-Level Topic' => 'Tópico de nível superior', 'Topic' => 'Tópico', 'Topic already exists' => 'Tópico já existe', 'Topic is too short. Five characters minimum' => 'Tópico muito curto. Mínimo de cinco caracteres', 'Topics' => 'Tópicos', 'Transfer' => 'Transferir', 'Transfer Tasks' => 'Tarefas Transferidas', 'Transient' => 'Transitório', 'Translate' => 'Traduzir', 'Trying to remove end users from an unknown organization' => 'Tentando remover usuários de uma organização desconhecida', 'Tuesday' => 'Terça-feira', 'Two Factor Authentication Email' => 'Email de autenticação de dois fatores', 'Two Factor Authentication configuration required to continue' => 'Configuração de autenticação de dois fatores necessária para continuar', 'Type' => 'Tipo', 'Type is required' => 'Tipo é obrigatório', 'Type must be of %s to clone this Schedule' => 'Tipo deve ser %s para clonar esse Horário', 'Type of recent activity' => 'Tipo de atividade recente', 'Typeahead' => 'Previsão de digitação', 'Typeahead will work better for large lists' => 'Typeahead funcionará melhor para grandes listas', 'URL not supported' => 'URL não suportada', 'Unable to %1$s %2$s' => 'Não foi possível %1$s %2$s', 'Unable to activate %s' => 'Erro ao ativar %s', 'Unable to add %s.' => 'Erro ao adicionar %s.', 'Unable to add %s. Correct error(s) below and try again.' => 'Não foi possível adicionar %s. Corrigir o(s) erro(s) abaixo e tente novamente.', 'Unable to add collaborator.' => 'Não foi possível adicionar colaborador.', 'Unable to add the email to banlist' => 'Erro ao adicionar o e-mail à lista de exclusão', 'Unable to add user to organization.' => 'Não é possível adicionar o usuário à organização.', 'Unable to add user to the organization' => 'Não é possível adicionar o usuário à organização', 'Unable to archive %s' => 'Não é possível arquivar %s', 'Unable to assign %s' => 'Não podemos atribuir %s', 'Unable to assign task' => 'Não foi possível atribuir tarefa', 'Unable to assign ticket' => 'Não é possível atribuir solicitação', 'Unable to change status for %s' => 'Não é possível alterar o status para %s', 'Unable to change status of %1$s' => 'Impossível alterar status de %1$s', 'Unable to change status of the task' => 'Habilite para alterar o status da tarefa', 'Unable to change ticket ownership.' => 'Não é possível alterar o proprietário do ticket.', 'Unable to claim task' => 'Não é possível reivindicar a tarefa', 'Unable to claim ticket' => 'Não é possível reivindicar o ticket', 'Unable to commit %s. Check validation errors' => 'Erro ao submeter %s. Verifique erros de validação', 'Unable to connect to MySQL server: %s' => 'Não é possível conectar ao servidor MySQL: %s', 'Unable to create %s.' => 'Não é possível criar %s.', 'Unable to create a ticket.' => 'Não foi possível criar um chamado.', 'Unable to create admin user (#6)' => 'Não é possível criar o usuário administrador (#6)', 'Unable to create config settings' => 'Não é possível criar definições de configuração', 'Unable to create local account. See messages below' => 'Não é possível criar uma conta local. Ver mensagens abaixo', 'Unable to create new account.' => 'Não é possível criar nova conta.', 'Unable to create organization.' => 'Não é possível criar organização.', 'Unable to create the database.' => 'Erro ao criar a base de dados.', 'Unable to create the ticket.' => 'Não foi possível criar o chamado.', 'Unable to delete %s.' => 'Erro ao eliminar %s.', 'Unable to delete %s. They may be in use.' => 'Não foi possível apagar %s. Podem estar em uso.', 'Unable to delete organization' => 'Não foi possível deletar a empresa', 'Unable to delete task' => 'Não é possível eliminar a tarefa', 'Unable to delete user' => 'Não foi possível apagar o usuário %s', 'Unable to disable %s' => 'Não é possível desabilitar %s', 'Unable to dump query results.' => 'Não é possível descarregar os resultados da consulta.', 'Unable to email via SMTP' => 'Não foi possível o envio do email por SMTP', 'Unable to enable %s' => 'Não é possível ativar %s', 'Unable to export %s.' => 'Não é possível exportar %s.', 'Unable to export results.' => 'Não é possível exportar resultados.', 'Unable to export the ticket to PDF for print.' => 'Não é possível exportar o ticket para PDF, para impressão.', 'Unable to export the ticket to ZIP.' => 'Não é possível exportar o chamado para ZIP.', 'Unable to fetch "%1$s" template - id #%d' => 'Erro de leitura do modelo "%1$s" - id #%d', 'Unable to find user in directory' => 'Não foi possível encontrar o usuário no diretório', 'Unable to import (%s): %s' => 'No foi possível importar (%s): %s', 'Unable to import item: %s' => 'Não foi possível importar o item: %s', 'Unable to import user: %s' => 'Não é possível importar o usuário: %s', 'Unable to load config info from DB.' => 'Não foi possível carregar as informações de configurações do Banco de Dados.', 'Unable to lock the ticket.' => 'Não foi possível bloquear este chamado.', 'Unable to make %s PRIVATE' => 'Erro ao tornar %s privado', 'Unable to make %s PUBLIC.' => 'Erro ao tornar %s público.', 'Unable to make %s private. Possibly already private!' => 'Erro ao tornar %s privada. Possivelmente já privado!', 'Unable to manage any of the selected end users' => 'Não é possível gerenciar qualquer um dos usuários finais selecionados', 'Unable to manage any of the selected organizations' => 'Não é possível gerenciar qualquer uma das organizações selecionadas', 'Unable to manage any of the selected queues' => 'Não é possível gerenciar nenhuma das filas selecionadas', 'Unable to mark ticket as %s' => 'Incapaz de assinalar o ticket como %s', 'Unable to open config file for writing. Permission denied! (#3)' => 'Erro ao abrir o ficheiro de configuração para escrita. Permissão negada! (#3)', 'Unable to parse submitted csv: ' => 'Não foi possível analisar o ficheiro csv submetido: ', 'Unable to parse submitted items' => 'Não foi possível analisar os itens submetidos', 'Unable to post internal note - missing or invalid data.' => 'Erro ao publicar nota interna - dados em falta ou inválidos.', 'Unable to post the message.' => 'Não foi possível enviar a mensagem.', 'Unable to post the note - missing or invalid data.' => 'Impossível publicar nota - dados inválidos ou em falta.', 'Unable to post the note.' => 'Não foi possível postar este nota.', 'Unable to post the reply - missing or invalid data.' => 'Não é possível carregar a resposta - dados em falta ou inválidos.', 'Unable to post the reply.' => 'Não foi possível postar esta resposta.', 'Unable to prepare the export' => 'Não foi possível preparar exportação', 'Unable to print to PDF.' => 'Não foi possível imprimir em PDF.', 'Unable to publish %s. Try editing it.' => 'Erro ao publicar %s. Tente editá-lo.', 'Unable to read config file. Permission denied! (#2)' => 'Erro ao ler o ficheiro de configuração. Permissão negada! (#2)', 'Unable to read request body' => 'Impossível ler o corpo da mensagem', 'Unable to refer ticket' => 'Não é possível atribuir o ticket', 'Unable to register account. See messages below' => 'Não foi possível registrar a conta. Ver mensagens abaixo', 'Unable to register user' => 'Não foi possível registrar o usuário', 'Unable to release ticket' => 'Não é possível liberar o ticket', 'Unable to release ticket assignment' => 'Não é possível realizar a atribuição do ticket', 'Unable to remove %s' => 'Erro ao remover %s', 'Unable to remove the email from banlist.' => 'Não é possível remover o email da lista de exclusão.', 'Unable to reset password' => 'Incapaz de redefinir a senha', 'Unable to reset password. Contact your administrator' => 'Não é possível redefinir a senha. Contacte o administrador', 'Unable to retrieve password reset email template' => 'Não é possível recuperar o modelo de email de redefinição de senha', 'Unable to retrieve two factor authentication email template' => 'Impossível recuperar o modelo de e-mail de autenticação de dois fatores', 'Unable to save attachment - %s' => 'Não é possível salvar o anexo -%s', 'Unable to save draft.' => 'Não foi possível salvar o rascunho.', 'Unable to save file' => 'Não é possível salvar o arquivo', 'Unable to save: Please choose an active %s' => 'Não é possível salvar: Por favor, escolha um %s ativo', 'Unable to save: Please insert a value for %s' => 'Não é possível salvar: Por favor, insira um valor para %s', 'Unable to select the database' => 'Erro ao selecionar a base de dados', 'Unable to send account activation email' => 'Não é possível enviar o email de ativação da conta', 'Unable to send account password reset email' => 'Não é possível enviar o e-mail de redefinição de senha da conta', 'Unable to send reset email.' => 'Não foi possível enviar email de reset.', 'Unable to set sorting mode' => 'Erro ao definir o modo de ordenação', 'Unable to transfer %s' => 'Não podemos transferir %s', 'Unable to transfer task' => 'Não foi possível transferir tarefa', 'Unable to transfer ticket' => 'Não é possível transferir a solicitação', 'Unable to unpublish %s. Try editing it.' => 'Erro ao des-publicar %s. Tente editá-lo.', 'Unable to update %s.' => 'Não é possível atualizar o %s.', 'Unable to update %s. Correct error(s) below and try again.' => 'Erro ao atualizar %s. Corrija o(s) erro(s) abaixo e tente novamente.', 'Unable to update account.' => 'Não foi possível atualizar a conta.', 'Unable to update field' => 'Não foi possível atualizar o campo', 'Unable to update organization form' => 'Não é possível atualizar formulário da organização', 'Unable to update settings.' => 'Não foi possível atualizar configurações.', 'Unable to update user account information' => 'Não é possível atualizar informações de conta de usuário', 'Unable to upload backdrop image: %s' => 'Não foi possível carregar imagem de fundo: %s', 'Unable to upload logo image: %s' => 'Não foi possível fazer upload da imagem de logotipo: %s', 'Unable to validate rules as entered' => 'Não foi possível validar as regras tais quais foram entradas', 'Unable to verify the token - try again!' => 'Não foi possível verificar o token - tente novamente!', 'Unable to write to config file. Permission denied! (#5)' => 'Não é possível gravar arquivo de config. Permissão negada! (#5)', 'Unassigned' => 'Não Atribuído', 'Unban Email <%s>' => 'Retirar e-mail <%s> da lista de banidos', 'Unchanged' => 'Inalterado', 'Underflow or the modes mismatch' => 'Fluxo ou modos incorretos', 'Unexpected control character found' => 'Caractere de controle inesperado encontrado', 'Unexpected or invalid data received' => 'Dados recebidos inválidos ou inesperados', 'Unformatted' => 'Não formatado', 'United States' => 'Estados Unidos', 'Unknown' => 'Desconhecido', 'Unknown Action' => 'Ação desconhecida', 'Unknown JSON parsing error' => 'Erro desconhecido de interpretação de JSON', 'Unknown Staff' => 'Funcionário desconhecido', 'Unknown System Email' => 'Email de Sistema Desconhecido', 'Unknown Template Set' => 'Conjunto de Modelos Desconhecidos', 'Unknown action' => 'Ação desconhecida', 'Unknown assignee' => 'Atribuição desconhecida', 'Unknown department' => 'Departamento desconhecido', 'Unknown error' => 'Erro desconhecido', 'Unknown object for "%s" tag' => 'Objeto desconhecido para a tag "%s"', 'Unknown or invalid' => 'Desconhecido ou inválido', 'Unknown or invalid FAQ category' => 'Categoria de FAQ desconhecida ou inválida', 'Unknown or invalid export' => 'Exportação desconhecida ou inválida', 'Unknown or invalid file' => 'Arquivo desconhecido ou inválido', 'Unknown or invalid flag' => 'Bandeira desconhecida ou inválida', 'Unknown or invalid flag format' => 'Formato da bandeira inválido ou desconhecido', 'Unknown or invalid input' => 'Introdução inválida ou desconhecida', 'Unknown or invalid state' => 'Estado inválido ou desconhecido', 'Unknown or invalid target' => 'Destino desconhecido ou inválido', 'Unknown or invalid ticket ID.' => 'ID do ticket desconhecido ou inválido.', 'Unknown organization selected' => 'Organização selecionada desconhecida', 'Unknown referral' => 'Encaminhamento desconhecido', 'Unknown selection' => 'Seleção desconhecida', 'Unknown setting option' => 'Opção de configuração desconhecida', 'Unknown status' => 'Status desconhecido', 'Unknown system email' => 'E-mail de sistema desconhecido', 'Unknown user' => 'Usuário Desconhecido', 'Unknown user selected' => 'Nenhum usuário selecionado', 'Unkown System Email' => 'Email de Sistema Desconhecido', 'Unlock' => 'Destravar', 'Unsupported data format' => 'Formato de data não suportado', 'Until' => 'Até', 'Up to date' => 'Atualizado', 'Update' => 'Atualizar', 'Update %s' => 'Atualizar %s', 'Update API Key' => 'Atualizar chave de API', 'Update Ban Rule' => 'Regra de exclusão atualizada', 'Update Canned Response' => 'Atualizar Resposta Fragmentada', 'Update Category' => 'Atualizar Categoria', 'Update Department' => 'Atualizar Departamento', 'Update Email Address' => 'Atualizar Endereço de Email', 'Update FAQ' => 'Atualizar FAQ', 'Update Filter' => 'Filtro de Atualização', 'Update Help Topic' => 'Atualizar o tópico da ajuda', 'Update Organization' => 'Atualizar organização', 'Update Page' => 'Atualizar página', 'Update Role' => 'Alterar Regra', 'Update SLA Plan' => 'Atualizar plano de SLA', 'Update Schedule' => 'Atualização de Cronograma', 'Update Team' => 'Atualizar equipe', 'Update Template' => 'Atualizar Template', 'Update Ticket #%s' => 'Atualizar o Chamado #%s', 'Update User' => 'Atualizar Usuário', 'Update custom list' => 'Atualizar lista personalizada', 'Update form section' => 'Seção de formulário de atualização', 'Update posted successfully' => 'Atualização postada com sucesso', 'Updated' => 'Atualizado', 'Updated %s' => 'Atualizado %s', 'Updated by <b>{somebody}</b> {timestamp} — %s' => 'Atualizado por <b>{somebody}</b> {timestamp} — %s', 'Upgrade' => 'Atualizar', 'Upgrade Aborted!' => 'Atualização cancelada!', 'Upgrade Completed!' => 'Atualização concluída!', 'Upgrade Failed: Invalid or wrong hash [%s]' => 'A atualização falhou: hash [%s] errada ou inválida', 'Upgrade Now' => 'Atualizar agora', 'Upgrade Tips' => 'Dicas da atualização', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => 'Atualização cancelada devido a erros. Quaisquer erros nesta fase são fatais.', 'Upgrade osTicket to %s' => 'Atualização de OsTicket para %s', 'Upgrade to %s' => 'Atualização para %s', 'Upgraded to %s ... post-upgrade checks!' => 'Atualizado para %s... verificando a pós-atualização!', 'Upgrader' => 'Atualizador', 'Upgrader - %s (task pending).' => 'Atualizador - %s (tarefa pendente).', 'Upgrader - %s applied' => 'Atualização - %s aplicada', 'Upgrader - %s cleanup' => 'Atualizador - limpeza de %s', 'Upgrader Error' => 'Erro de Atualização', 'Upload' => 'Carregar', 'Upload a new backdrop' => 'Carregar um novo fundo', 'Upload a new logo' => 'Fazer upload de um novo logotipo', 'Uploading ...' => 'Carregando ...', 'Use Browser Preference' => 'Usar Navegador de Preferência', 'Use Default System Email (above)' => 'Usar e-mail padrão do sistema (acima)', 'Use Language Preference' => 'Utilizar idioma preferencial', 'Use Reply-To Email' => 'E-mail para resposta', 'Use a custom backdrop' => 'Utilizar um fundo customizado', 'Use a custom logo' => 'Use um logotipo personalizado', 'Use any available backend' => 'Use um "backend" disponível qualquer', 'Use standard columns' => 'Usar colunas padrão', 'Use standard export fields' => 'Use campos de exportação padrão', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => 'Use as colunas visíveis na tabela abaixo. Para adicionar mais campos, visite ao painel de administração -> Gerenciar -> Formulários -> página %s para editar os campos disponíveis. Apenas os campos com \'variável\' definidos podem ser importados.', 'Use the columns shown in the table below. To add more properties, use the Properties tab. Only properties with `variable` defined can be imported.' => 'Use as colunas apresentadas na tabela abaixo. Para adicionar mais propriedades, use a aba Propriedades. Somente propriedades com `variable` definida podem ser importadas.', 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => 'Use o formulário seguinte para testar se as suas configurações de <strong>envio de e-mail</strong> estão corretas.', 'Use the forms below to create or update the information we have on file for your account' => 'Use os formulários abaixo para criar ou atualizar as informações de sua conta', 'Use the forms below to update the information we have on file for your account' => 'Use os formulários abaixo para atualizar as informações que temos em arquivo para sua conta', 'Use this index when sorting on this column' => 'Use este índice ao classificar nesta coluna', 'Used for HTML email processing' => 'Usado para o processamento de e-mail HTML', 'Used for email fetching' => 'Usado para busca de e-mail', 'Used for image manipulation and PDF printing' => 'Usado para manipulação de imagens e impressão de PDF', 'Used for ticket and task exporting' => 'Utilizado para exportação de bilhetes e tarefas', 'Used to detect file types for uploads' => 'Usado para detectar tipos de arquivo para uploads', 'User' => 'Usuário', 'User + Collaborators' => 'Usuário e Colaboradores', 'User Account Login' => 'Login de Conta do Usuário', 'User Avatar' => 'Avatar do usuário', 'User Data' => 'Dados de usuário', 'User Directory' => 'Diretório do Usuário', 'User Email' => 'E-mail do usuário', 'User Excessive Logins' => 'Excessivas tentativas de logon por usuário ', 'User ID Required' => 'Nome de usuário obrigatório', 'User Information' => 'Informações do Usuário', 'User Information Fields' => 'Campos de informações do cliente', 'User Link' => 'Link do usuário', 'User Not Found' => 'Usuário não encontrado', 'User Preferences' => 'Preferências do Usuário', 'User Session Timeout' => 'Tempo limite de sessão de usuário', 'User Settings and Options' => 'Configurações e opções de usuário', 'User already belongs to this organization!' => 'Usuário já pertence a esta organização!', 'User already registered' => 'Usuário já registrado', 'User and Collaborators' => 'Usuário e Colaboradores', 'User cannot change password' => 'Usuário não pode alterar a senha', 'User login' => 'Login de usuário', 'User logout' => 'Logoff de usuário', 'User posting the message' => 'Utilizador que adicionou a mensagem', 'User\'s timezone' => 'Fuso horário do usuário', 'Username' => 'Nome de usuário', 'Username already in use' => 'Nome de usuário já está em uso', 'Username contains invalid characters' => 'Nome de usuário contém caracteres inválidos', 'Username is required' => 'O nome de usuário é obrigatório', 'Username must have at least two (2) characters' => 'Nome de usuário deve ter pelo menos dois (2) caracteres', 'Username required' => 'Nome de usuário obrigatório', 'Users' => 'Usuários', 'Users Settings' => 'Configurações de Usuários', 'Users can always sign in with their email address' => 'Os usuários pode logar sempre com o seu endereço de e-mail', 'Users cannot upload more than this many files.' => 'Os usuários não podem mais do que esse número de arquivos para upload.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => 'Usando o WS_FTP seria mão direita clicando no arquivo, selecionando chmod e, em seguida, dando todas as permissões para o arquivo.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'Usando o WS_FTP isso seria clicar com o botão direito do mouse no ficheiro, selecionar chmod e em seguida remover o acesso de gravação', 'Vacation Mode' => 'Modo de férias', 'Valid API key required' => 'Necessária uma chave API válida', 'Valid CSRF Token Required' => 'É necessário um token CSRF válido', 'Valid IP is required' => 'IP válido é necessário', 'Valid Start Date required' => 'Data de início válida requerida', 'Valid email address' => 'Endereço de e-mail válido', 'Valid email address and ticket number required' => 'É necessário informar um endereço de e-mail e número de ticket válidos', 'Valid email address is required' => 'Endereço de e-mail válido é obrigatório', 'Valid email is required' => 'Um e-mail válido é obrigatório', 'Valid email required' => 'E-mail válido requerido', 'Valid email required for the match type' => 'Endereço de email válido necessário para o tipo de correspondência', 'Valid folder required' => 'Necessária uma pasta válida', 'Valid password reset window required' => 'Janela de redefinição de senha válida necessária', 'Valid phone number is required' => 'Um número de telefone válido é obrigatório', 'Valid recipient email address required' => 'Necessário um endereço de e-mail válido', 'Valid regular expression' => 'Expressão comum válida', 'Valid username or email address is required' => 'Um nome de usuário ou e-mail válido é necessário', 'Validation Error' => 'Erro de Validação', 'Validation errors exist on criteria' => 'Existem erros de validação nos critérios', 'Validation errors exist on supplimental criteria' => 'Erros de validação existem em critérios suplementares', 'Validator' => 'Validador', 'Value' => 'Valor', 'Value already in use' => 'Valor já em uso', 'Value and Abbreviation' => 'Valor e abreviação', 'Value does not match required pattern' => 'Valor não corresponde ao padrão exigido', 'Value required' => 'Valor necessário', 'Variable' => 'Variável', 'Variable name is required for required fields' => 'Nome de variável obrigatório para campos requeridos', 'Verification Code' => 'Código de Verificação', 'Verification codes are sent by email' => 'Os códigos de verificação são enviados por e-mail', 'Verified' => 'Verificado', 'Verified by %s' => 'Verificado por %s', 'Verify' => 'Verifique', 'Verify Email Addresses' => 'Verificar o endereço E-mail', 'Verify email address domain' => 'Verificar o domínio do endereço de e-mail', 'Verifying' => 'Verificando', 'Version' => 'Versão', 'View' => 'Visualizar', 'View Content' => 'Ver Conteúdo', 'View Task' => 'Ver Tarefa', 'View Ticket' => 'Ver Chamado', 'View Ticket Thread' => 'Ver Histórico do Ticket', 'View ticket status' => 'Ver status do ticket', 'Viewing' => 'Visualização', 'Visibility' => 'Visualização', 'Visible' => 'Visível', 'WARN' => 'AVISO', 'Warnings' => 'Avisos', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => 'Estamos felizes que tenha selecionado o osTicket para o seu sistema de suporte ao cliente!', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => 'Nós podemos ajudar. Sinta-se à vontade para %1$s nos contactar %2$s para obter ajuda profissional.', 'We have a problem - another installation with same table prefix exists!' => 'Temos um problema - existe outra instalação com o mesmo prefixo de tabela!', 'We have a problem ... wait a sec.' => 'Temos um problema... por favor aguarde.', 'We highly recommend that you follow the steps below.' => 'É altamente recomendado que siga os passos abaixo.', 'We know you\'re busy, you can close this popup and the export will be sent to %s' => 'Sabemos que você está ocupado, você pode fechar este popup e a exportação será enviada para %s', 'We provide %1$s professional upgrade services %2$s and commercial support.' => 'Fornecemos %1$s serviços profissionais de atualização %2$s e suporte comercial.', 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => 'Fornecemos <u>serviços profissionais de instalação</u> e suporte comercial com tempos de resposta garantidos, e acesso à equipe central de desenvolvimento.', 'We provide <u>professional installation services</u> and commercial support.' => 'Fornecemos <u>serviços de instalação profissional</u> e suporte comercial.', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => 'Levamos muito a sério os comentários dos nossos usuários e estamos dedicados a fazer alterações baseadas nas suas informações.', 'We\'re done!' => 'Estamos pronto!', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => 'Enviamos um e-mail para o endereço que indicou. Por favor siga a ligação no e-mail para confirmar a sua conta e obter acesso aos seus chamados.', 'Web' => 'Web', 'Web Forms' => 'Formulários da Web', 'Web Server Software' => 'Software de Servidor Web', 'Wednesday' => 'Quarta-feira', 'Week day entry already exists' => 'A entrada do dia da semana já existe', 'Weekdays' => 'Dias da semana', 'Weekdays entry already exists' => 'A entrada de dias da semana já existe', 'Weekend day entry already exists' => 'A entrada no final de semana já existe', 'Weekends' => 'Finais de semana', 'Weekends entry already exists' => 'A entrada aos fins de semana já existe', 'Weekly' => 'Semanal', 'Welcome to the Support Center' => 'Bem Vindo a Central de Suporte', 'Welcome, %s.' => 'Bem-vindo, %s.', 'What to do?' => 'O que fazer?', 'What\'s Next?' => 'O que vem a seguir?', 'Whoops. Perhaps you meant to send some CSV records' => 'Erro. Talvez você queria enviar registos em CSV', 'Widget' => 'Widget', 'Widget not defined for this field' => 'Widget não definido para esse campo', 'Width' => 'Largura', 'Windows PowerShell' => 'Windows PowerShell', 'Working Hours Timeline' => 'Cronograma de horas de trabalho', 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => 'Também gostaria de remover os dados atualmente inseridos para este campo? <em>Se escolher não remover os dados agora, você terá a opção de apagar os dados ao editá-los.</em>', 'Wrap Lines' => 'Linhas de quebra automática', 'Write access required to continue' => 'Acesso de escrita necessário para continuar', 'XML API' => 'API XML', 'XML error: %1$s at line %2$d:%3$d' => 'Erro XML: %1$s na linha %2$d %3$d', 'XML extension not supported' => 'Extensão XML não suportada', 'Yearly' => 'Anual', 'Yes' => 'Sim', 'Yes, Delete' => 'Sim, eliminar', 'Yes, Delete User' => 'Sim, Excluir o Usuário', 'Yes, Do it!' => 'Sim, Faça!', 'Yes, Email Me' => 'Sim, envie-me um e-mail', 'Yesterday' => 'Ontem', 'You are about to delete %s fields.' => 'Você está prestes a excluir %s campos.', 'You are trying to upload too many files' => 'Você está tentando fazer upload de muitos arquivos', 'You can not disable/delete yourself - you could be the only admin!' => 'Não pode desabilitar/deletar a você mesmo - pode ser o único administrador!', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => 'Pode agora ir para %s para ativar o sistema e explorar as novas funcionalidades. Para uma lista completa e atualizada das notas de lançamento (release notes) consulte %s', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => 'Pode agora iniciar sessão no %1$s painel de administração %2$s com o nome de usuário e senha que indicou durante o processo de instalação. Após iniciar sessão pode continuar com a configuração pós-instalação.', 'You can use osTicket without these, but you may not be able to use all features.' => 'Você pode usar o osTicket sem estes, mas pode não ser capaz de utilizar todos os recursos.', 'You cannot delete a user with tickets!' => 'Não pode deletar um usuário com tickets!', 'You cannot disable/delete a default department. Select a new default department and try again.' => 'Você não pode desabilitar/deletar um departamento padrão. Selecione um outro departamento torne-o padrão e tente novamente.', 'You do not have access to %s' => 'Você não tem acesso a %s', 'You do not have permission %s' => 'Não tem permissão %s', 'You do not have permission to %1$s %2$s' => 'Você não tem permissão para %1$s %2$s', 'You do not have permission to %s tasks' => 'Você não tem permissão para %s tarefas', 'You do not have permission to create a ticket in %s' => 'Você não tem permissão para criar um ticket em %s', 'You do not have permission to create users.' => 'Não tem permissão para criar utilizadores.', 'You do not have permission to delete a user with tickets!' => 'Você não tem permissão para deletar um usuário com tickets!', 'You don\'t have a signature' => 'Você não tem uma assinatura', 'You have made changes that you need to save.' => 'Fez alterações que necessita guardar.', 'You have made {0} selections. ' => 'Você fez {0} seleções. ', 'You must select action to perform' => 'Deve selecionar a ação a ser executada', 'You must select at least %s to process.' => 'Você deve selecionar pelo menos %s para o processo.', 'You must select at least %s.' => 'Você deve selecionar pelo menos %s.', 'You must select template' => 'Você deve selecionar o modelo', 'You must set at least one rule.' => 'Você deve configurar ao menos uma regra.', 'You no longer have access to #%s.' => 'Deixou de ter acesso a #%s.', 'You sure?' => 'Tens certeza?', 'You\'re limited to only {0} selections. ' => 'Você está limitado a apenas {0} seleções. ', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => 'Você confirmou o seu endereço de e-mail e ativou sua conta com sucesso. Você pode verificar seus chamados abertos anteriormente ou abrir um novo chamado.', 'You\'ve reached maximum failed login attempts allowed.' => 'Atingiu o máximo de tentativas de login permitidas.', 'You\'ve reached the maximum open tickets allowed.' => 'Você atingiu o número máximo de chamados em aberto permitido.', 'Your Staff Control Panel' => 'Seu painel de controle de funcionários', 'Your browser is not supported' => 'Seu navegador não é suportado', 'Your friendly support center' => 'Sua amigável central de suporte', 'Your lock has expired.' => 'Seu bloqueio expirou.', 'Your lock is expiring soon.' => 'Seu bloqueio ira expirar em breve.', 'Your osTicket URL' => 'Seu URL osTicket', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => 'A sua instalação do osTicket foi concluída com sucesso. O próximo passo é configurar totalmente o seu novo sistema de suporte para uso, mas antes por favor use um minuto para limpeza.', 'Your primary administrator account - you can add more users later.' => 'Conta principal de administrador - pode adicionar novos usuários mais tarde.', 'Your query did not match any records' => 'Sua consulta não retornou nenhum registro', 'a SLA plan' => 'um plano de SLA', 'a plugin' => 'um plugin', 'a template set' => 'um conjunto de modelos', 'a year ago' => 'hà um ano', 'about a minute ago' => 'há cerca de um minuto', 'about a month ago' => 'acerca de um mês atrás', 'about an hour ago' => 'há cerca de uma hora', 'action-buttonOpen' => 'Aberto', 'added <strong>%1$s</strong>' => 'adicionado <strong>%1$s</strong>', 'added <strong>%1$s</strong> and removed <strong>%2$s</strong>' => 'adicionado <strong>%1$s</strong> e removido <strong>%2$s</strong>', 'advanced' => 'avançado', 'after' => 'depois', 'agent' . "\0" . 'agents' => 'agente' . "\0" . 'agentes', 'all changes saved' => 'todas as mudanças guardadas', 'an API key' => 'uma chave de API', 'and' => 'e', 'assign' => 'atribuir', 'assigned' => 'atribuido', 'auto assign on reopen' => 'atribuição automática ao reabrir', 'auto claim' => 'reivindicar automaticamente', 'ban list' => 'lista de exclusão', 'ban rule' => 'regra de exclusão', 'before' => 'antes', 'between' => 'entre', 'canned response' => 'resposta pronta', 'case-insensitive comparison' => 'comparação sem distinção de maiúsculas/minúsculas', 'changed from <strong>%1$s</strong> to <strong>%2$s</strong>' => 'alterado de <strong>%1$s</strong> para <strong>%2$s</strong>', 'changed to <strong>%1$s</strong>' => 'alterar para <strong>%1$s</strong>', 'checked' => 'marcado', 'child tickets' => 'chamados filhos', 'claimed' => 'requisitado', 'clear' => 'limpar', 'contains' => 'contém', 'created' => 'created', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php suporta apenas chamadas locais cron - usar http -> api/tasks/cron', 'current' => 'atual', 'custom form' => 'Formulário personalizado', 'custom list' . "\0" . 'custom lists' => 'lista personalizada' . "\0" . 'listas personalizadas', 'custom list items' => 'itens de lista personalizada', 'day' . "\0" . 'days' => 'dia' . "\0" . 'dias', 'delete' => 'apagar', 'deleted sucessfully' => 'excluído com sucesso', 'department' . "\0" . 'departments' => 'departamento' . "\0" . 'departamentos', 'does not have a value' => 'não tem um valor', 'does not include' => 'não incluir', 'e.g.' => 'por exemplo', 'e.g. 051243' => 'por exemplo, 051243', 'e.g. John Doe, john.doe@osticket.com' => 'ex. John Doe, john.doe@osticket.com', 'e.g. My Location, MY' => 'ex.: Minha localização, MY', 'e.g. john.doe@osticket.com' => 'por exemplo, fulano@osticket.com', 'e.g. me@mycompany.com' => 'ex: me@mycompany.com', 'email' . "\0" . 'emails' => 'e-mail' . "\0" . 'e-mail', 'email message to send.' => 'mensagem de e-mail a enviar.', 'enable here' => 'Ativar aqui', 'end user' . "\0" . 'end users' => 'usuário final' . "\0" . 'usuário final', 'end user account' => 'conta de usuário final', 'extension required to print ticket to PDF' => 'extensão necessária ao imprimir chamado em PDF', 'external ID' => 'ID Externo', 'failed login attempt(s) allowed before a lock-out is enforced' => 'tentativa(s) falhada(s) de login até que a conta seja temporariamente bloqueada', 'fields available where this form is used' => 'campos disponíveis onde este formulário é usado', 'filter' . "\0" . 'filters' => 'filtro' . "\0" . 'filtros', 'for version %s' => 'para a versão %s', 'form' . "\0" . 'forms' => 'formulário' . "\0" . 'formulários', 'has a value' => 'é um valor', 'help topic' . "\0" . 'help topics' => 'tópico ajuda' . "\0" . 'tópico ajuda', 'hour' . "\0" . 'hours' => 'hora' . "\0" . 'horas', 'if public' => 'se for publico', 'if set' => 'se definir', 'in %d days' => 'em %d dias', 'in %d hours' => 'em %d horas', 'in %d minutes' => 'em %d minutos', 'in %d months' => 'dentro de %d meses', 'in %d seconds' => 'em %d segundos', 'in %d years' => 'em %d anos', 'in a year' => 'dentro de um ano', 'in about a minute' => 'há um minuto', 'in about a month' => 'dentro de um mês', 'in about an hour' => 'dentro de uma hora', 'in hours' => 'em horas', 'in reversed order' => 'em ordem reversa', 'in the future' => 'no futuro', 'in the last n days' => 'nos últimos n dias', 'in the next n days' => 'nos próximos n dias', 'in the past' => 'no passado', 'includes' => 'incluir', 'internal ID' => 'ID interno', 'is' => 'é', 'is not' => 'não é', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'just now' => 'agora mesmo', 'link' => 'linkar', 'linked' => 'linked', 'list item' . "\0" . 'list items' => 'listar item' . "\0" . 'listar itens', 'log entry' => 'entrada de log', 'matches' => 'correspondências', 'merge into this one' => 'fundir para este', 'merged' => 'merged', 'message template' => 'modelo de mensagem', 'minute' . "\0" . 'minutes' => 'minutos' . "\0" . 'minutos', 'minutes' => 'minutos', 'minutes locked out' => 'minutos impedido de login', 'missing!' => 'em falta!', 'module loaded' => 'módulo carregado', 'month' . "\0" . 'months' => 'mês' . "\0" . 'meses', 'more than n days ago' => 'mais de n dias atrás', 'more than n days from now' => 'mais de n dias a partir de agora', 'never' => 'nunca', 'next' => 'próximo', 'not on' => 'não em', 'now' => 'agora', 'on' => 'em', 'on %s' => 'em %s', 'one API key' => 'uma chave de API', 'one SLA plan' => 'um plano de SLA', 'one agent' => 'um agente', 'one canned response' => 'uma resposta pronta', 'one category' => 'uma categoria', 'one custom form' => 'um formulário personalizado', 'one custom list' => 'uma lista personalizada', 'one department' => 'um departamento', 'one email' => 'um e-mail', 'one end user' => 'um usuário final', 'one help topic' => 'um tópico da ajuda', 'one log entry' => 'uma entrada do log', 'one organization' => 'Uma organização', 'one plugin' => 'um plugin', 'one role' => 'um papel', 'one schedule' => 'uma programação', 'one site page' => 'uma página do site', 'one task' => 'uma tarefa', 'one team' => 'uma equipe', 'one template set' => 'um conjunto de modelos', 'one ticket' => 'um chamado', 'one ticket filter' => 'um filtro de chamado', 'or %s register for an account %s for the best experience on our help desk.' => 'ou %s registra uma conta %s para uma melhor experiência no help desk.', 'or %s register for an account %s to access all your tickets.' => 'ou %s cadastre-se para abrir uma conta %s e acessar todos os seus chamados.', 'organizations' => 'organizações', 'osTicket %s' => 'osTicket %s', 'osTicket :: Admin Control Panel' => 'osTicket :: Painel de Controle do Administrador', 'osTicket :: Staff Control Panel' => 'osTicket :: Painel de Controle da Equipe', 'osTicket Alerts' => 'Alertas osTicket', 'osTicket Basic Installation' => 'osTicket: Instalação básica', 'osTicket Docs' => 'Documentação do osTicket', 'osTicket Documentation' => 'Documentação osTicket', 'osTicket Forums' => 'Forums osTicket', 'osTicket Installer' => 'Instalador do osTicket', 'osTicket Team.' => 'Equipe osTicket.', 'osTicket Upgrader' => 'Atualizador do osTicket', 'osTicket Version' => 'Versão do osTicket', 'osTicket installation has been completed successfully.' => 'A instalação do osTicket foi concluída com êxito.', 'osTicket installer requires ability to write to the configuration file %s' => 'Instalador do osTicket requer a capacidade de gravar o ficheiro de configuração %s', 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'osTicket instalador requer a capacidade de gravar no arquivo de configuração, <b>incluem/ost-config. php</b>. Uma cópia do modelo está localizada no diretório include (<b>incluir/ost-sampleconfig.php</b>).', 'osTicket is already installed?' => 'osTicket já está instalado?', 'osTicket is having trouble fetching emails from the following mail account' => 'osTicket está tendo problemas buscando e-mails a partir do seguinte e-mail', 'osTicket no longer supports Internet Explorer.' => 'osTicket não suporta mais o Internet Explorer.', 'osTicket requires MySQL %s or later!' => 'osTicket requer MySQL %s ou mais recente!', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'O osTicket exige um prefixo de tabela a fim de evitar conflitos nas tabelas numa base de dados partilhada.', 'osTicket\'s base url (FQDN)' => 'URL base do osTicket (FQDN)', 'per end user' => 'por usuário final', 'per page.' => 'por página.', 'period' => 'período', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php suporta apenas piping local - usar http -> api/tickets.email', 'plugin' . "\0" . 'plugins' => 'plugin' . "\0" . 'plugins', 'premade response' . "\0" . 'premade responses' => 'respostas prontas' . "\0" . 'respostas prontas', 'process' => 'processo', 'properties definable for each item' => 'propriedades personalizáveis para cada item', 'queue' => 'fila', 'queue-nameOpen' => 'Aberto', 'recommended for all installations' => 'recomendado para todas as instalações', 'recommended for improved localization' => 'recomendado para melhor localização', 'recommended for plugins and language packs' => 'recomendado para plugins e pacotes de idiomas', 'referral' => 'referência', 'referred' => 'referred', 'removed <strong>%1$s</strong>' => 'removido <strong>%1$s</strong>', 'reopen' => 'reabrir', 'reopened' => 'reopened', 'role' . "\0" . 'roles' => 'regra' . "\0" . 'regras', 'save error' => 'erro ao salvar', 'save translation' => 'salvar tradução', 'saving...' => 'salvando...', 'schedule' . "\0" . 'schedules' => 'agendamento' . "\0" . 'programações', 'see name expansion' => 'Ver nome expansão', 'selected' => 'selecionado', 'selected API key' . "\0" . 'selected API keys' => 'chave de API selecionada' . "\0" . 'chaves de API selecionadas', 'selected SLA plan' . "\0" . 'selected SLA plans' => 'planos de SLA selecionados' . "\0" . 'planos de SLA selecionados', 'selected agent' . "\0" . 'selected agents' => 'agente selecionado' . "\0" . 'agente selecionado', 'selected ban rule' . "\0" . 'selected ban rules' => 'regra de exclusão selecionada' . "\0" . 'regras de exclusão selecionadas', 'selected canned response' . "\0" . 'selected canned responses' => 'resposta pronta selecionada' . "\0" . 'respostas prontas selecionadas', 'selected category' . "\0" . 'selected categories' => 'categoria selecionada' . "\0" . 'categorias selecionadas', 'selected custom form' . "\0" . 'selected custom forms' => 'formulário personalizado selecionado' . "\0" . 'formulários personalizados selecionados', 'selected custom list' . "\0" . 'selected custom lists' => 'lista personalizada selecionada' . "\0" . 'listas personalizadas selecionadas', 'selected department' . "\0" . 'selected departments' => 'Departamento selecionado' . "\0" . 'departamentos selecionados', 'selected email' . "\0" . 'selected emails' => 'e-mail selecionado' . "\0" . 'e-mails selecionados', 'selected end user' . "\0" . 'selected end users' => 'usuário final selecionado' . "\0" . 'usuários finais selecionados', 'selected filter' . "\0" . 'selected filters' => 'Filtro selecionado' . "\0" . 'Filtros selecionados', 'selected help topic' . "\0" . 'selected help topics' => 'tópico da ajuda selecionado' . "\0" . 'tópicos da ajuda selecionados', 'selected image' . "\0" . 'selected images' => 'imagem selecionada' . "\0" . 'imagens selecionadas', 'selected log entry' . "\0" . 'selected log entries' => 'entrada do log selecionada' . "\0" . 'entrada do log selecionada', 'selected plugin' . "\0" . 'selected plugins' => 'plugin selecionado' . "\0" . 'plugins selecionados', 'selected role' . "\0" . 'selected roles' => 'regra selecionada' . "\0" . 'regras selecionadas', 'selected schedule' . "\0" . 'selected schedules' => 'agendamento selecionado' . "\0" . 'horários selecionados', 'selected site page' . "\0" . 'selected site pages' => 'página do site selecionada' . "\0" . 'páginas do site selecionadas', 'selected task' . "\0" . 'selected tasks' => 'tarefa selecionada' . "\0" . 'tarefas selecionadas', 'selected team' . "\0" . 'selected teams' => 'equipe selecionada' . "\0" . 'equipe selecionada', 'selected template set' . "\0" . 'selected template sets' => 'conjunto de templates seleccionado' . "\0" . 'conjunto de templates seleccionado', 'selected ticket' . "\0" . 'selected tickets' => 'chamado selecionado' . "\0" . 'chamados selecionados', 'selected ticket filter' . "\0" . 'selected ticket filters' => 'filtro de chamado selecionado' . "\0" . 'filtro de chamados selecionados', 'selected user' . "\0" . 'selected users' => 'usuário selecionado' . "\0" . 'usuários selecionados', 'set to <strong>%2$s</strong>' => 'alterado para <strong>%2$s</strong>', 'show %s records' => 'mostrar %s registros', 'sign in here' => 'Identifique-se aqui', 'site page' . "\0" . 'site pages' => 'página do site' . "\0" . 'páginas do site', 'status' => 'status', 'successfully' => 'com sucesso', 'system default' => 'padrão do sistema', 'task' . "\0" . 'tasks' => 'tarefa' . "\0" . 'tarefas', 'team' . "\0" . 'teams' => 'time' . "\0" . 'times', 'template' . "\0" . 'templates' => 'modelo' . "\0" . 'modelos', 'template set' => 'conjunto de modelos', 'the agent' => 'o agente', 'the department' => 'o departamento', 'the selected Ticket' . "\0" . 'the selected Tickets' => 'Chamado selecionado' . "\0" . 'Chamados selecionados', 'the team' => 'a equipe', 'this API key' => 'esta chave de API', 'this FAQ article' => 'este artigo FAQ', 'this SLA plan' => 'Este plano de SLA', 'this agent' => 'Este agente', 'this ban rule' => 'esta é uma regra de exclusão', 'this canned response' => 'Esta resposta pronta', 'this category' => 'nesta categoria', 'this custom form' => 'este é um formulário personalizado', 'this custom list' => 'esta é uma lista personalizada', 'this department' => 'este departamento', 'this email' => 'este e-mail', 'this end user' => 'este usuário final', 'this help topic' => 'este tópico de ajuda', 'this message template' => 'este é um modelo de mensagem', 'this queue' => 'esta fila', 'this role' => 'este papel', 'this schedule' => 'esta programação', 'this site page' => 'nesta página do site', 'this task' => 'essa tarefa', 'this team' => 'esta equipe', 'this template' => 'este modelo', 'this template set' => 'este conjunto de modelos', 'this ticket' => 'este chamado', 'this ticket filter' => 'este filtro de chamado', 'ticket' . "\0" . 'tickets' => 'solicitação' . "\0" . 'solicitações', 'ticket filter' => 'filtro de chamado', 'ticket state actionArchive' => 'Arquivo', 'ticket state actionClose' => 'Fechar', 'ticket state actionDelete' => 'Apagar', 'ticket state actionOpen' => 'Aberto', 'ticket state nameArchived' => 'Arquivados', 'ticket state nameClosed' => 'Encerrado', 'ticket state nameDeleted' => 'Deletado', 'ticket state nameOpen' => 'Aberto', 'to a Team' => 'para um Time', 'to an Agent' => 'para um Agente', 'to archive/delete tickets' => 'para arquivar/deletar chamados', 'to create tickets' => 'para criar chamados', 'to delete tickets' => 'apagar solicitações', 'to mass manage tickets' => 'para administrar vários chamados', 'to reopen tickets' => 'para reabrir chamados', 'to resolve/close tickets' => 'para resolver/fechar chamados', 'transfer' => 'transferir', 'transferred' => 'transferido', 'unassigned' => 'não Atribuído', 'unchecked' => 'desmarcado', 'unsaved' => 'não-salvados', 'unset <strong>%1$s</strong>' => 'removido <strong>%1$s</strong>', 'updated' => 'atualizado', 'users' => 'usuários', 'vacation' => 'férias', 'via %s' => 'através de %s', 'week' . "\0" . 'weeks' => 'semana' . "\0" . 'semanas', 'yesterday' => 'ontem', 'you' => 'você', 0 => array ( 'Revision' => 0, 'Total-Strings' => 3148, 'Table-Size' => 3148, 'Build-Timestamp' => 'Tue, 04 Feb 25 17:17:49 +0000', 'Format-Version' => 'A', 'Encoding' => 'UTF-8', ), );(function($){$.oststrings={"Cancel":"Cancelar","You sure?":"Tens certeza?","File Upload Error":"Erro ao Enviar Arquivo","Uploading ...":"Carregando ...","Your browser is not supported":"Seu navegador n\u00e3o \u00e9 suportado","You are trying to upload too many files":"Voc\u00ea est\u00e1 tentando fazer upload de muitos arquivos","File is too large":"Arquivo \u00e9 muito grande","This type of file is not allowed":"Este tipo de arquivo n\u00e3o \u00e9 permitido","Could not find or read this file":"N\u00e3o foi poss\u00edvel encontrar ou ler este arquivo","Are you sure you want to leave? Any changes or info you've entered will be discarded!":"Tem certeza que quer sair? Quaisquer altera\u00e7\u00f5es ou informa\u00e7\u00f5es que voc\u00ea introduziu ser\u00e3o ignoradas!","Show Images":"Mostrar imagens","Download":"download","all changes saved":"todas as mudan\u00e7as guardadas","Delete Draft":"Excluir rascunho","Save Draft":"Salvar rascunho","saving...":"salvando...","save error":"erro ao salvar","Unable to save draft.":"N\u00e3o foi poss\u00edvel salvar o rascunho.","Refresh the current page to restore and continue your draft.":"Atualize a p\u00e1gina atual para restaurar e continuar no rascunho.","unsaved":"n\u00e3o-salvados","Annotate":"Anotar","Annotate Image":"Imagem anotada","Commit":"Confirmar","Add Shape":"Adicionar forma","Add Arrow":"Adicionar Seta","Add Box":"Adicionar caixa","Add Ellipse":"Adicionar Elipse","Add Text":"Adicionar Texto","Add Scribble":"Adicionar Scribble","Shape Color":"Cor da forma","Font Size":"Tamanho da fonte","Font Family":"Fam\u00edlia da fonte","Outline":"Esbo\u00e7o","Bring Forward":"Trazer para a Frente","Toggle Opacity":"Alternar Opacidade","Delete Shape":"Apagar forma","Fill":"Preencher","Text":"Texto","Translate":"Traduzir","save translation":"salvar tradu\u00e7\u00e3o","Loading":"Carregando","Add":"Adicionar","Not currently translated":"Ainda sem tradu\u00e7\u00e3o","Save":"Salvar","Saving":"Salvando","You're limited to only {0} selections.\\n":"You're limited to only {0} selections.\\n","You have made {0} selections.\\n":"You have made {0} selections.\\n","Please remove {0} selection(s).":"Por favor remova {0} sele\u00e7\u00e3o\/sele\u00e7\u00f5es.","Alert":"Alerta","Please make at least {0} selections. {1} checked so far.":"Por favor, selecione pelo menos {0}. {1} verificada(s) at\u00e9 agora.","Are you sure you want to remove this attachment?":"Tem certeza que deseja remover este anexo?","Please Confirm":"Favor Confirmar","Please confirm to continue.":"Por favor, confirme para continuar.","OK":"OK","Oops":"Oops","You need to select at least one item":"You need to select at least one item","Confirm Deletion":"Confirmar exclus\u00e3o","Create":"Criar","just now":"agora mesmo","about a minute ago":"h\u00e1 cerca de um minuto","%d minutes ago":"%d minutos atr\u00e1s","about an hour ago":"h\u00e1 cerca de uma hora","%d hours ago":"%d horas atr\u00e1s","yesterday":"ontem","%d days ago":"%d dias atr\u00e1s","Acquiring Lock":"Adquirindo Bloqueio","Your lock is expiring soon.":"Seu bloqueio ira expirar em breve.","The lock you hold on this ticket will expire soon. Would you like to renew the lock?":"O seu bloqueio para este chamado ir\u00e1 expirar em breve. Gostaria de renovar este bloqueio?","Renew":"Renovar","Unable to lock the ticket.":"N\u00e3o foi poss\u00edvel bloquear este chamado.","Someone else could be working on the same ticket.":"Outra pessoa pode estar trabalhando no mesmo chamado.","Still busy... smile #":"Ainda ocupado...","Cleaning up!...":"Limpando!...","Error occurred. Aborting...":"Ocorreu um erro. Abortando...","Manual upgrade required (ajax failed)":"Atualiza\u00e7\u00e3o manual exigido (ajax falhou)","Something went wrong":"Houve algum problema."};})(jQuery);<?php return array ( 'Build-Date' => 'Tue, 04 Feb 25 17:17:49 +0000', 'Phrases-Version' => '1.17', 'Build-Version' => 'v1.18.2', 'Build-Major-Version' => '1.18', 'Language' => 'pt_BR', 'Id' => 'lang:pt_BR', 'Last-Revision' => '2025-02-04 17:17', 'Version' => 173868, );�r���3��`(� � �JlR GBMB language/nl.phar 0000644 00001413720 15053721015 0007623 0 ustar 00 <?php __HALT_COMPILER(); ?> c g # help/tips/dashboard.audit_logs.yaml! ! ��쌴 " help/tips/dashboard.dashboard.yamlv v v؋ � # help/tips/dashboard.my_profile.yamld d n0�� ( help/tips/dashboard.staff_directory.yamlw w ��f=� $ help/tips/dashboard.system_logs.yaml� � �J�o� help/tips/emails.banlist.yaml� � Ў�r� help/tips/emails.diagnostic.yaml� � ��}� help/tips/emails.email.yaml� � ��<,� help/tips/emails.template.yaml� � gBZ�� help/tips/forms.yaml� � y��� help/tips/install.yaml� � Ȧd� , help/tips/knowledgebase.canned_response.yaml� � ֤�[� % help/tips/knowledgebase.category.yaml� � �w� help/tips/knowledgebase.faq.yamlS S ��� help/tips/manage.api_keys.yamlE E ��� ! help/tips/manage.custom_list.yaml� � �� ɴ help/tips/manage.filter.yaml �|� � help/tips/manage.helptopic.yaml� � �O�B� help/tips/manage.pages.yaml$ $ d�P� help/tips/manage.schedule.yamlD D ��9m� help/tips/manage.sla.yaml? 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De grafiek hieronder geeft steeds een algemeen overzicht van alle beschikbare data (bv. populatie). Je kan echter ook navigeren via de <span class="doc-desc-title">Statistieken</span> tabel hieronder om de focus meer specifiek te maken (bv. Afdeling, Onderwerpen of Personeel). Bovendien kan je alle data zichtbaar in de <span class="doc-desc-title">Statistieken</span> tabel exporteren. report_timeframe: title: Rapportage tijdspanne content: > Kies voor het gewenste gegevens voorbeeld een startdatum met de datumkiezer. Kies vervolgens de tijdsduur vanaf die datum om het einde van het gegevensvoorbeeld vast te stellen. statistics: title: Statistieken content: > Om een specifiek onderwerp te bekijken, navigeer naar het gewenste onderwerp door op de overeenkomstige tab te klikken. Binnen de tabel wordt de grootte van de nominale data voorgesteld door de cirkels. Zodoende zal bij een groter getal in een bepaalde cel de aangrenzende cirkel groter zijn. opened: title: Geopend content: > Tickets die oorspronkelijk zijn geopend met de Afdeling of het Help-onderwerp op het ticket, of het aantal tickets dat een Agent namens een gebruiker heeft geopend. assigned: title: Toegewezen content: > Tickets die zijn toegewezen aan een agent of een team. Het aantal weerspiegelt tickets die handmatig zijn toegewezen aan agenten of teams, geclaimde tickets en tickets die zijn toegewezen via ticketfilters/andere regels voor automatische toewijzing. overdue: title: Achterstallig content: > Tickets die door het systeem als achterstallig gemarkeerd zijn. Tickets worden als achterstallig gemarkeerd wanneer ze nog 'open' staan terwijl de responstijd (volgens het SLA) voorbij is. closed: title: Gesloten content: > Het aantal tickets dat momenteel de status gesloten heeft. reopened: title: Heropend content: > Het totaal aantal keer dat een ticket heropend is. Een ticket wordt heropend als de status wordt veranderd van gesloten naar open. deleted: title: Verwijderd content: > Het aantal tickets dat verwijderd is. service_time: title: Service tijd content: > Verwijst naar de tijdsduur die begint op het moment dat een ticket geopend wordt en eindigt wanneer een ticket gesloten wordt. De kolom servicetijd geeft de gemiddelde servicetijd per ticket aan in uren. response_time: title: Reactietijd content: > Geeft de gemiddelde responstijd aan van een medewerker, in uren, van een bericht op een ticket. #This is popup help messages for the Staff Panel -> Dashboard -> My Profile #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- contact_information: title: Contact informatie content: > username: title: Gebruikersnaam content: > Alleen medewerkers met een Admin status mogen een gebruikersnaam aanpassen. Als u een medewerker bent met admin privileges, kunt u dit doen door een te wijzigen medewerker te selecteren in de <span class="doc-desc-title">Medewerkers</span> tabel. links: - title: Als een beheerder een gebruikersnaam wijzigen href: /scp/staff.php config2fa: title: Twee factor authenticatie content: > Twee factor authenticatie voegt een extra beveiligingslaag toe bij het inloggen op de helpdesk. Zodra u uw gebruikersnaam en wachtwoord correct hebt ingevoerd, moet u een token invoeren om het inloggen bij de helpdesk te voltooien. time_zone: title: Tijdzone content: > daylight_saving: title: Zomertijd content: > maximum_page_size: title: Maximale paginagrootte content: > auto_refresh_rate: title: Auto Refresh Rate content: > default_signature: title: Standaardhandtekening content: > default_paper_size: title: Standaard papierformaat content: > show_assigned_tickets: title: Toon toegewezen Tickets content: > <p>Als deze optie wordt ingeschakeld, wordt de instelling om toegewezen tickets te verbergen in het lijstje "Open tickets" genegeerd.</p><p class="info-banner"><i class="icon-info-sign"></i>Deze instelling is alleen beschikbaar als de globale instelling inzake toegewezen tickets geactiveerd wordt.</p> password: title: Wachtwoord content: > current_password: title: Huidig wachtwoord content: > new_password: title: Nieuw wachtwoord content: > confirm_new_password: title: Bevestig nieuw wachtwoord content: > signature: title: Handtekening content: > Maak een optionele <span class="doc-desc-title">Ondertekening</span> die eventueel wordt weergegeven aan het einde van youw Ticket Antwoorden. Of deze <span class="doc-desc-title">Handtekening</span> verschijnt hangt af van de <span class="doc-desc-title">Email Template</span> die wordt gebruikt in een Ticket Antwoord. links: - title: Maak email templates in het Admin Panel href: /scp/templates.php #This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Medewerkers content: > In de volgende tabel bevat de resultaten van het filter erboven. Als geen instellingen voor het filter worden gekozen, zijn dan alle <span class="doc-desc-title"> Medewerkers</span> weergegeven, en opgedeeld door pagina's. Zie de sectie pagina's hieronder om te navigeren door meer resultaten. Zie de sectie pagina's hieronder om te navigeren door meerdere resultaten. apply_filtering_criteria: title: Pas filtercriteria toe content: > Kies een <span class="doc-desc-title">afdeling</span> die relevant is voor uw huidige belangen. U kan ook het uitvoeren van een zoekopdracht voor een specifieke Agent. #This is popup help messages for the Admin Panel -> Dashboard -> System Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- system_logs: title: Systeemlogboeken content: > Hier vindt je alle probleemoplossingen verwant aan logging (bv. Errors, Warnings of Bugs). links: - title: Pas welk type activiteit er wordt gelogd aan door <br /><span class="doc-desc-title">Standaard Log Level</span> te wijzigen. href: /scp/settings.php?t=system date_span: title: Datum bereik content: > Selecteer het datumbereik dat u wilt weergeven in <span class="doc-desc-title">Systeem Logs</span>. type: title: Type content: > Kies een optie om de focus op een specifiek type van actie te beperken. <span class="doc-desc-opt">Debug</span> vertegenwoordigt de minst ernst, en <span class="doc-desc-opt">Fout</span> vertegenwoordigt de grootste ernst. showing_logs: title: Geef…Logs weer content: > Kijk zeker de <span class="doc-desc-title">Pagina</span> hieronder na om ervoor te zorgen dat er niet méér zichtbare pagina's verschijnen in de System Logs. log_title: title: Log titel content: > Klik op de header <span class="doc-desc-title">Log Titel</span> van de tabel als je de resultaten wilt sorteren op <span class="doc-desc-title">Log Titel</span>. log_type: title: Log Type content: > Klik op de header <span class="doc-desc-title">Log Type</span> van de tabel als je de resultaten wilt sorteren op <span class="doc-desc-title">Log Type</span>. log_date: title: Logdatum content: > Dit is de datum wanneer de log is gegenereerd door de software. Als je de resultaten wil sorteren op de <span class="doc-desc-title">Log Datum</span>, klik dan op de header <span class="doc-desc-title">Log Datum</span> van de tabel. (Gebruik het <span class="doc-desc-title">Datum Tijdspanne</span> formulier hierboven om de tijdspanne van de logs aan te passen.) ip_address: title: IP-adres content: > Dit verwijst naar het <span class="doc-desc-title"> IP-</span> <span class="doc-desc-title"> adres</span> van de agent of de klant die osTicket aan het gebruiken was op het moment dat het logboek is gegenereerd. #This is popup help messages for the Admin Panel -> Emails -> Banlist #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ban_list: title: Geblokkeerde e-mailadressen content: > E-mails ontvangen vanaf e-mailadressen die op de Geblokkeerde e-mailadressen lijst staan zullen automatisch worden afgewezen. #This is popup help messages for the Admin Panel -> Emails -> Diagnostics #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- test_outgoing_email: title: Test uitgaande E-mail content: > De aflevering van de e-mail hangt af van uw serverinstellingen (php.ini) en/of SMTP configuratie. links: - title: Selecteer een email om SMTP (uitgaande mail) instellingen te configureren href: /scp/emails.php from: title: Van content: > to: title: Aan content: > subject: title: Onderwerp content: > message: title: Bericht content: > #This is popup help messages for the Admin Panel -> Emails -> Add New Email #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket_help_topic: title: Nieuw Ticket Help-onderwerp content: > Kies een <span class="doc-desc-title"> Help-onderwerp</span> om automatisch geassocieerd te worden met tickets gemaakt via dit e-mailadres. <br/> <br/> Formulieren die gekoppeld zijn aan het Help-onderwerp zullen worden toegevoegd aan het ticket, maar zullen niets van gegevens bevatten. links: - title: Help-onderwerpen beheren href: /scp/helptopics.php new_ticket_priority: title: Nieuwe Ticket prioriteit content: > Kies de <span class="doc-desc-title">Prioriteit</span> voor nieuwe tickets gemaakt via dit e-mailadres. new_ticket_department: title: Nieuwe Ticket afdeling content: > Kies het <span class="doc-desc-title">Departement</span> waarnaar nieuwe tickets gemaakt via dit e-mailadres worden doorgestuurd. links: - title: Afdelingen beheren href: /scp/departments.php auto_response: title: Automatisch antwoord op nieuw ticket content: > U kan het Automatisch antwoord uitschakelen dat verzonden wordt naar de gebruiker wanneer een nieuw ticket wordt gemaakt via dit e-mailadres. userid: title: Gebruikersnaam content: > The Username is utilized in the email authentication process. We accept single address strings, shared mailbox strings, servername + username strings, and a combination of all. links: - title: More Information href: https://docs.osticket.com/en/latest/Admin/Emails/Emails.html username: title: Gebruikersnaam content: > password: title: Wachtwoord content: > login_information: title: E-mail Login informatie content: > <span class="doc-desc-title">Gebruikersnaam</span> en <span class="doc-desc-title">Wachtwoord</span> zijn vereist voor het ontvangen van e-mails via IMAP / POP postvakken en voor het verzenden van e-mails via SMTP. mail_account: title: Ophalen van E-mail content: > E-mails ophalen van een externe e-mailadres via IMAP of POP en omzetten in tickets in uw helpdesk. links: - title: Beheer<span class="doc-desc-title">Email Polling</span> & <span class="doc-desc-title">AutoCron</span> instellingen. href: /scp/settings.php?t=emails host_and_port: title: Externe Host content: > Voer de <span class="doc-desc-title">hostname</span> en <span class="doc-desc-title">port</span> nummer in voor uw mailservers. Deze informatie kan beschikbaar zijn in de documentatie van uw hostingaccount of bij uw e-mailbeheerder. <br/><br/> Als u een niet-standaard <span class="doc-desc-title">port</span> nummer gebruikt met ingeschakelde <span class="doc-desc-title">encryptie</span>, voeg dan het voorvoegsel ssl:// of tls:// toe aan de hostname om ondersteunde encryptie aan te geven. <br/><br/> Om een verbinding zonder encryptie te forceren, zelfs als u een standaard encryptie <span class="doc-desc-title">port</span> gebruikt, gebruik dan plain://. mailbox_folder: title: Mail Folder content: > Enter the <span class="doc-desc-title">Folder</span> name that you wish to fetch mail from. If left empty the system will fetch from the INBOX. protocol: title: Mail Box Protocol content: > Selecteer het mail protocol dat wordt ondersteund door uw externe mailserver. IMAP op een beveiligde poort is sterk aanbevolen. authentication: title: Authenticatie content: > Voor ondersteuning van moderne authenticatie is de osTicket <span class="doc-desc-title">OAuth2 Plugin</span> vereist. links: - title: Download osTicket Plugins href: https://osticket.com/download/ fetch_frequency: title: Ophaal frequentie content: > Geef op hoe vaak, in minuten, het systeem het postvak zal controleren. <br/> <br/> Dit verklaart de vertraging van een Auto-antwoord nadat een gebruiker een e-mail naar deze mailbox stuurt. emails_per_fetch: title: E-mails per ophaling content: > Voer het aantal te verwerken e-mails per ophaling. fetched_emails: title: Opgehaalde E-mails content: > Beslissen wat te doen met de verwerkte e-mails: <br/> <br/> <span class="doc-desc-opt"> <b>verplaatsen naar map</b></span>: dit zal de e-mails van het postvak IN naar een map die u opgeeft verplaatsen. Als de map nog niet bestaat op de server, zal het systeem proberen om deze automatisch te maken. (<b>Aanbevolen</b>) <hr><span class="doc-desc-opt"> <b>Verwijderen </b></span>: dit zal uw e-mails verwijderen uit het postvak IN nadat ze zijn verwerkt. <hr><span class="doc-desc-opt"> <b>Niets doen</b></span>: Dit laat e-mails in uw INBOX. Het systeem registreert de bericht-id's van uw e-mails en probeert niet nogmaals te verwerken. Deze optie kan echter dubbele tickets verooraken. (<em>Niet aanbevolen</em>) smtp_settings: title: SMTP-instellingen content: > E-mail verzonden vanuit de helpdesk kan worden verzonden via een SMTP-server. Dit wordt aanbevolen, indien mogelijk, omdat het de waarschijnlijkheid van een e-maillevering toeneemt en zal het minder waarschijnlijk worden gemarkeerd als spam. header_spoofing: title: Koptekst of spoofing content: > Laat toe een mail te verzenden vanaf een ander email adres dan datgene dat is opgegeven bij <span class="doc-desc-title">Email Address</span> hierboven <br/><br/> Deze geavanceerde instelling wordt meestal gebruikt bij het gebruik van alliases. strict_matching: title: Strict Email Matching content: > <b>Enable</b> this option to require the Email Address and the Token's Resource Owner to match. This is useful for preventing accidental authorization of a completely different account. <br><br> <b>Disable</b> this option to allow a different Resource Owner for the Token than the Email Address. This is useful for Shared Mailboxes/Aliases/etc. where you need to use a Service Account or Global Admin to authorize on behalf of the email. #This is popup help messages for the Admin Panel -> Emails -> Templates #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- email_templates: title: E-mailsjablonen content: > E-mail sjablonen worden gebruikt voor het verzenden van Automatische antwoorden en waarschuwingen voor verschillende acties die tijdens de levenscyclus van een Ticket plaatsvinden kunnen. template_to_clone: title: Kopiëer template content: > Kies een sjabloon om te kopiëren of start met de standaard e-mailtemplates. language: title: Taal content: > Selecteer de gewenste taal voor de <span class="doc-desc-opt"> voorraad</span> <span class="doc-desc-title"> E-mail sjabloon instellen</span>. Taalpakketten zijn beschikbaar op osTicket.com. links: - title: osTicket taalpakketten href: https://osticket.com/download status: title: Status content: > <span class="doc-desc-opt">ingeschakeld</span> Sjabloon Sets zijn beschikbaar om te worden gekoppeld aan afdelingen en ingesteld op de standaardwaarden van het systeem. Sjabloon Sets welke momenteel in gebruik zijn kunnen niet worden <span class="doc-desc-opt">uitgeschakelt</span>. #This is popup help messages for the Admin Panel -> Settings -> System page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- form_title: title: Koptekst content: > Deze titeltekst wordt weergegeven in een grijze balk boven de formuliervelden form_instructions: title: Formulier instructies content: > U kunt extra instructies geven die de gebruiker zal helpen de context van de formuliervelden te begrijpen en eventueel vereiste gegevens aangeven. field_sort: title: Positie van het veld content: > Klik op de pijlen en sleep de rijen naar de juiste positie van het formulier. Sla het formulier op om de wijzigingen door te voeren. field_label: title: Label content: > Dit label wordt weergegeven als tip voor dit veld. Normalerwijze zal een kort-antwoord veld weergegeven worden als deze: <br><strong>Label:</strong> <input type="text"> field_type: title: Veld Inhoudtype content: > Dit wordt gebruikt om het type van invoer door de gebruiker te bepalen. U kan uit kort en lang antwoord, telefoonnummer, datum en tijd, checkbox drop-down lijst of een aangepaste lijst selectie kiezen. links: - title: Aangepaste lijsten href: /scp/lists.php field_visibility: title: Zichtbaarheid van de velden content: > Kies de zichtbaarheid en vereisten van dit veld.<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Instelling</th> <th>Resultaat</th></tr> <tr><td>Optioneel</td> <td>Agenten en eindgebruikers kunnen dit veld zien, echter geen van beiden is tot antwoorden verplicht.</td></tr> <tr><td>Vereist</td> <td>Agenten en eindgebruikers kunnen het veld zien en zijn beiden verplicht om het veld in te vullen.</td></tr> <tr><td>Required for EndUsers</td> <td>Agenten en eindgebruikers kunnen het veld zien, eindegebruikers zijn verplicht om het veld in te vullen.</td></tr> <tr><td>Vereist voor agenten</td> <td>Agenten en eindgebruikers kunnen het veld zien, alleen agenten zijn verplicht om het veld in te vullen</td></tr> <tr><td>Intern, Optioneel</td> <td>Alleen agenten kunnen dit veld zien, maar antwoorden is niet verplicht.</td></tr> <tr><td>Intern, Vereist</td> <td>Alleen agenten kunnen dit veld zien en antwoorden is verplicht.</td></tr> <tr><td>Alleen voor eindgebruikers</td> <td>Alleen eindgebruikers kunnen dit veld zien en antwoorden is verplicht.</td></tr> </tbody></table> field_variable: title: Veld automatisering content: > De gegevens van het veld zijn beschikbaar voor e-mail en pagina sjablonen via de naam die wordt gebruikt in deze kolom. Bijvoorbeeld, Velden op het ticket formulier zijn beschikbaar via <code>%{ticket.variable}</code>, waarbij <strong>variabele</strong> de naam is die wordt gebruikt in deze kolom.<br><br><em>Bedrijfsinformatie is beschikbaar via <code>%{</code> <code>company.variable}</code> en gebruikersgegevens zijn beschikbaar via <code>%{ticket.user.variable}</code></em> field_delete: title: Verwijder dit veld content: > Controleer en sla het formulier op als u een veld van dit formulier wilt verwijderen.<br><br><em>Verwijderen van een veld zal gegevens voor het veld op ingevulde formulieren niet verwijderen. Bijvoorbeeld, als een eerder ingediende ticket gegevens voor een veld heeft, zal het verwijderen van dit veld op het formulier de gegevens niet verwijderen.</em> #Help popup items for the installer #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_name: title: Helpdesk naam content: | <p>De naam van uw support systeem, bijvoorbeeld [Bedrijfsnaam] Support</p> system_email: title: Standaard systeem e-mail content: | <p>Standaard e-mailadres bijvoorbeeld support@uwbedrijf.nl - u kunt er later meer toevoegen!</p> default_lang: title: Standaard systeemtaal content: | <p>Standaard data voor deze taal zal geïnstalleerd worden in de database. Bijvoorbeeld e-mail sjablonen en standaard systeem pagina's zullen voor deze taal geïnstalleerd worden.</p> links: - title: osTicket taalpakketten href: 'https://osticket.com/download/#ostLang' first_name: title: Voornaam content: | <p>Voornaam van administrator</p> last_name: title: Achternaam content: | <p>Achternaam van administrator</p> email: title: E-mailadres content: | <p>Persoonlijk e-mailadres van de administrator. Dit e-mailadres moet anders zijn dan het standaard systeem e-mailadres.</p> username: title: Gebruikersnaam content: | <p>Inlognaam voor de administrator. Moet uit tenminste drie (3) tekens bestaan.</p> password: title: Wachtwoord content: | <p>Admin's password. Must be six (6) characters or more.</p> password2: title: Bevestig wachtwoord content: | <p>Wachtwoord van administrator nogmaals ingeven.</p> db_prefix: title: MySQL tabel voorvoegsel content: | <p>osTicket vereist een tabel voorvoegsel om mogelijke conflicten met andere tabellen in een gedeelde database te voorkomen.</p> db_host: title: MySQL Hostname content: | <p>De meeste webhosters gebruiken 'localhost' als hostnaam voor een lokale database. Neem contact op met uw webhoster als deze hostnaam niet werkt. </p> <p>De standaardpoort zoals ingesteld in php.ini wordt gebruikt. Wordt er een ander poortnummer gebruikt dan kan deze worden opgegeven als <code>hostname:port</code></p> db_schema: title: MySQL Database content: | <p>Naam van de osTicket database.</p> db_user: title: MySQL Gebruikersnaam content: | <p>De MySQL gebruiker moet volledige rechten hebben op de database.</p> db_password: title: MySQL Wachtwoord content: | <p>MySQL wachtwoord gekoppeld aan de hierboven ingegeven gebruiker.</p> #This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- canned_response: title: Standaard antwoorden content: > Maak een <span class="doc-desc-title"> Standaard antwoord</span> die je kan opnemen in een ticket reactie. In feite, kan u zoveel <span class="doc-desc-title"> Standaard antwoorden</span> als je wil in een ticket reactie opnemen. Het kan ook opgenomen worden in de <span class="doc-desc-title"> Automatisch antwoord</span> door een <span class="doc-desc-title"> Ticket Filter</span>. links: - title: Maak een Ticket filter href: /scp/filters.php canned_attachments: title: Standaard bijlagen content: > Voeg een bestand toe dat automatisch kan toegevoegd worden aan een ticket reactie bij het nieuwe <span class="doc-desc-title"> Standaard Antwoord</span>. #This is popup help messages for the Staff Panel -> Knowledgebase -> Add New Category -> FAQ Category (Form) #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- listing_type: title: Lijst type content: > Kies <span class="doc-desc-opt"> openbaar (publiceren)</span> als u deze <span class="doc-desc-title"> FAQ</span> wil publiceren op de openbare kennisdatabase (als de bovenliggende categorie openbaar is). links: - title: Schakel de publieke Knowledgebase in voor het klantenportaal href: /scp/settings.php?t=kb #This is popup help messages for the Admin Panel -> Manage -> API Keys #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- api_key: title: API-sleutel content: > API sleutels worden gebruikt clients te verifiëren die nieuwe tickets indienen via de Application Programming Interface (API) . API sleutels worden gebruikt in plaats van wachtwoorden. Aangezien API sleutels ongecodeerd kunnen worden verzonden, zijn ze gekoppeld aan elke client zijn IP-netwerkadres. links: - title: osTicket API-documentatie href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP-adres content: > Netwerk IP-adres van client. Elk IP-adres van elke unieke client vergt een aparte API sleutel #This is popup help messages for the Admin Panel -> Manage -> Add New Custom List #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- custom_lists: title: Aangepaste lijsten content: > Uw <span class="doc-desc-title">aangepaste lijsten</span> staat u toe om dropdowns met voorgedefinieerde opties aan te maken waaruit een Client in uw <span class="doc-desc-title">Aangepaste formulieren</span> kan selecteren. Als u deze <span class="doc-desc-title">aangepaste lijst</span>zou willen gebruiken als een <span class="doc-desc-title">doel</span> in een <span class="doc-desc-title">Ticket Filter</span>, moet u deze lijst toevoegen aan uw <span class="doc-desc-title">Ticket Details</span> formulier. name: title: Naam content: > plural_name: title: Naam in meervoud content: > sort_order: title: Sorteervolgorde content: > list_s_initial_items: title: Initiële lijst items content: > value: title: Waarde content: > extra: title: Extra content: > Afkortingen en dergelijke. Als er toevallig interne codes worden gebruikt voor de items in deze lijst, kunnen deze codes en afkortingen worden ingevoerd in deze kolom. Als de aangepaste lijst wordt weergegeven als een <span class="doc-desc-option">TypeAhead</span>, kunnen deze afkortingen worden gebruikt om te zoeken naar items in de aangepaste lijst. #This is popup help messages for the Admin Panel -> Manage -> Filter #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- execution_order: title: Volgorde van uitvoering content: > Voer een getal in dat de prioriteit van de filter bepaalt. Hoe lager het getal, hoe hoger de prioriteit van deze filter dat wordt uitgevoerd ten opzichte van een ander filter die een hogere orde van uitvoering zou kunnen hebben. <br><br>Als u deze filteractie wilt instellen als laatste filter dat toegepast moet worden, activeer <span class="doc-desc-title">Stoppen met verder verwerken</span>. target_channel: title: Kanaal content: > Kies het doel <span class="doc-desc-title">Kanaal</span> voor uw <span class="doc-desc-title">Ticket Filter</span>. Het <span class="doc-desc-title">Kanaal</span> is de bron waardoor het ticket in het systeem zichtbaar is. <br><br>Bijvoorbeeld, kiest u <span class="doc-desc-opt">Webformulieren</span>, u zegt dat u het <span class="doc-desc-title">Ticket Filter</span> wilt toepassen op die tickets die afkomstig zijn van de klantenportaal webformulier. rules_matching_criteria: title: Regels die aan criteria voldoen content: > Kies hoe elasitsch de zoekresultaten van uw <span class="doc-desc-title">Ticket Filter</span> mogen zijn. Als je wilt dat de <span class="doc-desc-title">Ticket Filter</span> overeenkomt met een van de regels, en daarna stopt, kies <span class="doc-desc-opt">Voldoet aan tenminste één</span>. Als je wil dat <em><strong>alle regels</strong></em> van de <span class="doc-desc-title">Ticket Filter</span> moeten voldoen, kies dan <span class="doc-desc-opt">Voldoet aan alle</span>. reject_ticket: title: Ticket verwerpen content: > Als dit ingeschakeld is, zullen alle verdere processen gestopt worden en alle andere keuzen van acties eronder zullen worden genegeerd op overeenkomsten. reply_to_email: title: Antwoord-Aan Email content: > Schakel dit in als je de Helpdesk de rechten wil geven aan een email toepassing van de gebruiker zijn <span class="doc-desc-title">Antwoord Aan</span> koptekst. Dit veld is enkel relevant als het <span class="doc-desc-title">Kanaal</span> hierboven <span class="doc-desc-opt">E-mail</span> bevat. ticket_auto_response: title: Auto-antwoord op Tickets uitschakelen content: > <em>Opmerking: Dit zal elke <span class="doc-desc-title">Afdeling</span> of <span class="doc-desc-title">Automatisch-antwoord instelling</span> overschrijven.</em> canned_response: title: Standaard Automatisch-antwoord content: > Kies een gewenst <span class="doc-desc-title">Standaard Antwoord</span> dat gemaild moet worden naar de gebruiker op een <span class="doc-desc-title">Ticket Filter</span> overeenkomst. Het <span class="doc-desc-title">Nieuwe Ticket Automatisch-antwoord</span> sjabloon dat wordt gebruikt hangt af van de<span class="doc-desc-title">sjablonen set</span> standaard ingesteld is, of van het overeenkomende ticket zijn <span class="doc-desc-title">Afdeling</span>. links: - title: Standaard antwoorden beheren href: /scp/canned.php - title: Sjabloon Sets beheren href: /scp/templates.php - title: Automatisch-antwoord van Nieuw Ticket Sjabloon href: /scp/templates.php?id=2&a=manage department: title: Afdeling content: > Kies aan welke <span class="doc-desc-title">Afdeling</span> de overeenkomsten moeten worden toegekend bij een <span class="doc-desc-title">Ticket Filter</span>. links: - title: Afdelingen beheren href: /scp/departments.php priority: title: Prioriteit content: > Kies welke <span class="doc-desc-title"> prioriteit</span> je wil toekennen aan de resultaten van de <span class="doc-desc-title"> Ticket Filter</span>. <br /> <br /> <em>Opmerking: <span class="doc-desc-title"> afdeling</span> of <span class="doc-desc-title"> Help-onderwerp</span> instellingen worden hiermee overschreven.</em> sla_plan: title: Service niveau content: > Kies het <span class="doc-desc-title"> SLA Plan</span> dat u wil toepassen op de resultaten van de <span class="doc-desc-title"> Ticket Filter</span>. links: - title: Service plannen beheren href: /scp/slas.php auto_assign: title: Automatisch-toewijzen content: > Kies een Verantwoordelijke of een Team dat toegewezen moet worden aan de gevonden items van de <span class="doc-desc-title">Ticket Filter</span>. links: - title: Vertegenwoordigers beheren href: /scp/staff.php - title: Teams beheren href: /scp/teams.php help_topic: title: Help onderwerpen content: > Kies het <span class="doc-desc-title">Help onderwerp</span> dat je wil toepassen op de tickets die gevonden zijn door deze <span class="doc-desc-title">Ticket Filter</span>. links: - title: Help-onderwerpen beheren href: /scp/helptopics.php admin_notes: title: Admin notities content: > Deze notities zijn enkel zichtbaar voor diegenen wiens accounttype '<span class="doc-desc-title">Admin</span>' is. #This is popup help messages for the Admin Panel -> Manage -> Help Topic #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- help_topic_information: title: Help-onderwerp informatie content: > <span class="doc-desc-title">Help-onderwerpen</span> houd bij welke informatie wordt verzameld van gebruikers en hoe tickets worden doorgestuurd of toegewezen. topic: title: Naam van het onderwerp content: > Unieke naam ven het Help-onderwerp. htstatus: title: Status content: > Als dit uitgeschakeld is, zal <span class="doc-desc-title">Help-onderwerp</span> niet beschikbaar zijn. status: title: Ticketstatus content: > Select the Ticket Status assigned to new tickets related to this <span class="doc-desc-title">Help Topic</span>. <br><br> Ticket Filters can override new Ticket Status. type: title: Type content: > Als een <span class="doc-desc-title">Help-onderwerp</span> als Privaat wordt gelabeld, zal het alleen toegankelijk zijn voor Vertegenwoordigers die dit kunnen kiezen wanneer een nieuw Ticket geopend wordt onder het Personeel Paneel. parent_topic: title: Hoofdonderwerp content: > Selecteer het hoofdonderwerp dat zal behoren tot dit<span class="doc-desc-title">Help-onderwerp</span>. Het hoofdonderwerp zal als eerste in de lijst verschijnen met dit <span class="doc-desc-title">Help-onderwerp</span> er op volgend. custom_form: title: Aangepast formulier content: > Aangepaste formulieren zal u helpen om specifiekere informatie van gebruikers te verkrijgen dat relevant zijn voor dit <span class="doc-desc-title">Help-onderwerp</span>. links: - title: Aangepaste formulieren beheren href: /scp/forms.php priority: title: Prioriteit content: > Selecteer de Prioriteit dat moet toegewezen worden aan nieuwe Tickets van dit <span class="doc-desc-title">Help-onderwerp</span>.<br><br>Ticket Filters kunnen nieuwe Ticket Prioriteiten overschrijven. department: title: Afdeling content: > Kies de Afdeling waaraan nieuwe tickets onder dit Help-onderwerp zullen worden doorgestuurd. links: - title: Afdelingen beheren href: /scp/departments.php sla_plan: title: Service niveau content: > Kies het Service Plan dat gekoppeld is aan dit <span class="doc-desc-title">Help-onderwerp</span>. <br><br> Deze selectie zal elke geselecteerde Afdeling zijn Service Niveau overschrijven links: - title: Service plannen beheren href: /scp/slas.php thank_you_page: title: Dankpagina content: > Kies de Dankpagina waarnaar een gebruiker doorgestuurd wordt na het openen van een Ticket onder dit <span class="doc-desc-title">Help-onderwerp</span>. links: - title: Dankpagina's beheren href: /scp/pages.php auto_assign_to: title: Automatisch toewijzen van nieuwe Tickets content: > Kies een Vertegenwoordiger of Team dat automatisch tickets kan toewijzen geopend met dit <span class="doc-desc-title">Help-onderwerp</span> <br><br> Ticket Filters kunnen toewijzingen overschrijven. links: - title: Medewerkers en Teams beheren href: /scp/staff.php ticket_auto_response: title: Automatisch-antwoord van Ticket content: > Als dit is ingeschakeld, zal automatisch-antwoorden van tickets voor dit <span class="doc-desc-title">Help-onderwerp</span> uitgeschakeld worden. <br><br> Dit overschrijft zowel de automatisch-antwoord instelling van het <span class="doc-desc-title">Afdeling</span> als de globale <span class="doc-desc-title">Automatisch-antwoord instellingen</span>. links: - title: Automatisch antwoord instellingen href: /scp/settings.php?t=autoresp custom_numbers: title: Aangepaste Ticket Nummering content: > Kies "Aangepaste Nummering" om de standaard nummering van tickets te overschrijven. Zie de help-tips in de Instellingen / Tickets pagina voor meer informatie over de instellingen. #This is popup help messages for the Admin Panel -> Manage -> Pages #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- site_pages: title: Site pagina's content: > Site pagina's kunnen dienen als een mini Content Management Systeem (CMS). U kunt meerdere landing, offline, en bedankt pagina's definiëren en deze configureren in uw bedrijfsinstellingen en help onderwerpen. links: - title: Bedrijfs instellingen href: /scp/settings.php?t=pages type: title: Type content: > <span class="doc-desc-opt">Offline</span> pagina's worden weergegeven op uw klantenportaal als uw helpdesk uitgeschakeld is. <span class="doc-desc-opt">Landing</span> pages worden weergegeven op de home page van uw klantenportaal. <span class="doc-desc-opt">Bedankt</span> pagina's worden weergegeven als een gebruiker een ticket verstuurt. <span class="doc-desc-opt">andere</span> pagina's kunnen worden gebruikt als een simpel content management systeem (CMS). #This is popup help messages for the Admin Panel -> Manage -> Schedules #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- schedule: title: Schedule Definition content: > <b>Name</b>: Unique name for the schedule. <hr> <b>Type</b>: Choose the type of Schedule. <span class="doc-desc-title">Business Hours</span> defines the hours that are included when calculating SLA hours, whereas <span class="doc-desc-title">Holiday Hours</span> define hours that are excluded. <hr> <b>Timezone</b>: Choose the time zone for the schedule. It's recommended that you leave it empty for a <span class="doc-desc-title">Floating</span> time zone. <br><br> Floating time zone allows for times to be relative to the effective time zone at the time of use. #This is popup help messages for the Admin Panel -> Manage -> SLA Plan #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- name: title: Naam content: > Kies een naam die omschrijft wat de opzet is van dit <span class="doc-desc-title">SLA Plan</span>. grace_period: title: Responstijd content: > Determine the number of hours after a ticket is created that it will be automatically marked as overdue. <br><br> Hours are counted during the specified Schedule. The hierarchy is Department Schedule, SLA Schedule, then System Default Schedule. If no Schedule is configured, the Hours are counted 24/7 (even after business hours) until the Ticket is Overdue. transient: title: Dynamisch content: > Dynamische Service Plans worden beschouwd als tijdelijk en kunnen worden overschreven door een niet-dynamisch Service Plan op <span class="doc-desc-opt">Departement</span> overdracht of wanneer het <span class="doc-desc-title">Help-onderwerp</span> gewijzigd wordt. schedule: title: Schedule content: > Choose the Schedule to be used by this SLA when rendering tickets Overdue. <br><br> Please note that Department settings can override this schedule. links: - title: Schema's beheren href: /scp/schedules.php #This is the view / management page for an organization in the user #directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- org_sharing: title: Delen van een Ticket content: > <p>Organisatie tickets delen zorgt ervoor dat leden van een organisatie tickets van elkaar kunnen lezen.</p><p class="info-banner"> <i class="icon-info-sign"></i> Collaborateurs hebben altijd toegang tot tickets. </p> email_domain: title: Emaildomein content: > Gebruikers kunnen automatisch aan een organisatie worden toegevoegd, gebaseerd op hun email-domein(en). Gebruik het invoerveld hieronder om meer email-domeinen (gescheiden door comma's) toe te voegen. Bijv.: voer <code>mijnbedrijf.nl</code> toe voor gebruikers met een emailadres eindigend op @mijnbedrijf.nl #This is popup help messages for the Admin Panel -> Settings -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- agent_name_format: title: Agent naam opmaak content: > Kies een opmaak voor de Agent namen in het systeem. Het mailsysteem zal deze opmaak gebruiken voor namen als geen andere opmaak is geselecteerd. staff_identity_masking: title: Verberg identiteit content: > Als deze mogelijkheid is ingeschakeld, dan zal de naam van de medewerker niet zichtbaar zijn voor de cliënten bij communicatie. disable_agent_collabs: title: Medewerkers uitschakelen content: > Indien ingeschakeld, worden Agenten die door gebruikers zijn toegevoegd als bijdragers automatisch uitgeschakeld. Dit is handig wanneer gebruikers blindelings Agenten toevoegen aan het CC-veld, waardoor de agenten alle deelnemerswaarschuwingen ontvangen. <br><br> <strong>Opmerking:</strong> <br> Deze instelling is algemeen voor alle door gebruikers gemaakte tickets via API, Piping en Fetching. #Authentication settings agent_password_policy: title: Beleid inzake wachtwoordbeheer content: > Kies een <span class="doc-desc-title">Wachtwoordbeleid</span> voor <span class="doc-desc-title">Medewerkers</span>. <br><br> Extra beleidsregels kunnen worden toegevoegd door <span class="doc-desc-title">Wachtwoordbeleid</span> plugins te installeren. allow_password_resets: title: Wachtwoord herstellen toestaan content: > Zet deze optie aan als je de link the <span class="doc-desc-title">Wachtwoord vergeten</span> op de <span class="doc-desc-title">Inlogpagina</span> wilt weergeven, na een onsuccesvolle inlogpoging. reset_token_expiration: title: Wachtwoord herstellen Venster content: > Kies de duur (in minuten) waarvoor de <span class="doc-desc-title">Wachtwoord herstellen Tokens</span> ongeldig worden. Wanneer een Verantwoordelijke een <span class="doc-desc-title">Wachtwoord herstellen</span> actie uitvoert, zal een e-mail gestuurd worden om het herstellen toe te staan. staff_session_timeout: title: Medewerker sessieverloop content: > Kies de minmale tijd (in minuten) dat het moet duren voordat een agent opnieuw moet inloggen. <br><br>Als je deze optie wilt uitschakelen, voer je het getal '0' in. bind_staff_session_to_ip: title: Koppel de medewerker sessie aan een ipadres content: > Zet deze optie aan om Agenten te herkennen aan hun IP-adres.<br><br>Deze instelling is niet aanbevolen voor omgevingen met dynamische ip-adressen. require_agent_2fa: title: Twee factor authenticatie vereisen content: > Schakel deze functie in als u een extra authenticatielaag wilt instellen voor Agenten wanneer ze inloggen op de helpdesk. Zodra ze hun gebruikersnaam en wachtwoord correct hebben ingevoerd, moeten ze een token indienen om het inloggen op de helpdesk te voltooien. #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- page_title: title: Waarschuwingen en meldingen content: > Waarschuwingen en meldingen zijn geautomatiseerde e-mailmeldingen verzonden naar agenten wanneer bepaalde gebeurtenissen op het ticket worden geactiveerd. ticket_alert: title: Nieuw Ticket Melding content: > <p>Waarschuwing worden verstuurd naar agenten wanneer een nieuw ticket wordt aangemaakt.</p><p class="info-banner"> <i class="icon-info-sign"></i> deze waarschuwing wordt niet verzonden als het ticket is automatisch wordt toegewezen via een Ticket Filter of Help-onderwerp.</p> links: - title: Standaard melding bij een nieuwe ticket href: /scp/templates.php?default_for=ticket.alert message_alert: title: Melding van nieuw bericht content: > Melding aan medewerkers indien er een nieuw bericht van de gebruiker toegevoegd is aan een bestaand ticket. links: - title: Standaard melding bij een nieuw bericht href: /scp/templates.php?default_for=message.alert internal_note_alert: title: Nieuwe interne activiteit melding content: > Berichtgeving naar medewerkers, wanneer er een interne activiteit heeft plaatsgevonden, zoals een interne notitie of wanneer een medewerker een reactie toegevoegd heeft aan een ticket. links: - title: Standaardsjabloon Ticket activiteit href: /scp/templates.php?default_for=note.alert assignment_alert: title: Melding van ticket toewijzing content: > Melding aan medewerkers bij ticket toewijzing. links: - title: Standaard melding bij toewijzing van een ticket href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Melding bij overdracht content: > Melding aan medewerkers bij ticket verplaatsing tussen afdelingen. links: - title: Standaard melding bij overdracht van een ticket href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Te laat ticket melding content: > Melding aan medewerkers indien een ticket volgens de SLA of einddatum te laat behandeld wordt. links: - title: Standaard melding bij een verlopen ticket href: /scp/templates.php?default_for=ticket.overdue - title: Sla's beheren href: /scp/slas.php system_alerts: title: Systeemmeldingen content: > Significante systeem gebeurtenissen die worden verstuurd aan de beheerder (%{config.admin_email}). Afhankelijk van het ingestelde <span class="doc-desc-title">Log Level</span>, worden de gebeurtenissen opgenomen in de <span class="doc-desc-title">System Logs</span> links: - title: Bekijk Systeemlogboeken href: /scp/logs.php - title: Verander Admin's email href: /scp/settings.php?t=emails #This is popup help messages for the Admin Panel -> Settings -> Autoresponder #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket: title: Nieuw ticket content: > Activeer dit indien u bij een nieuw ticket een automatisch antwoord wilt verzenden naar de gebruiker. links: - title: Automatisch antwoordsjabloon bij een nieuw ticket href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: Nieuw ticket van Staff content: > Het bericht dat namens de gebruiker gestuurd wordt als een ticket wordt aangemaakt<em> Een agent kan dit overrulen bij het maken van nieuwe tickets</em> links: - title: Nieuw ticket berichtlayout href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: Nieuw bericht bevestiging content: > Bevestigingsmelding verzonden wanneer een nieuw bericht is toegevoegd aan een bestaand ticket. links: - title: Nieuw bevestigingsbericht sjabloon href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: Nieuw bericht melding content: > Stuur een melding namens de aanmelder naar alle medewerkers van het ticket. links: - title: Nieuwe activiteit melding template href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: Melding wanneer de limiet is bereikt content: > Ticket geweigerd melding verzonden naar de gebruiker met als reden: <span class="doc-desc-title">Maximum Open Tickets</span> . links: - title: Liemiet bereikt melding template href: /scp/templates.php?default_for=ticket.overlimit - title: Stel het <em>maximaal aantal open tickets</em> in href: /scp/settings.php?t=tickets #This is popup help messages for the Admin Panel -> Settings -> Emails #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- default_email_templates: title: Standaard emailtemplate set content: > Selecteer <span class="doc-desc-title">Email Voorbeeld Set</span> te gebruiken om te verzenden <span class="doc-desc-title">Automatische antworden</span> en <span class="doc-desc-title">Waarschuwingen</span> voor verschillende acties die kunnen voorkomen tijden de doorloop tijd van de ticket. <br><br> Afdelingen kunnen een speciaal Email Voorbeeld Set worden toegewezen. links: - title: Beheer emailtemplate sets href: /scp/templates.php default_system_email: title: Standaard uitgaande E-mail content: > Kies een uitgaande email adres. <br><br> <span class="doc-desc-title">Afdeling</span> kan zijn eigen <span class="doc-desc-title">email adres instellen</span>welke dan de hier gekozen zal overschrijven. links: - title: Wijzig email adressen href: /scp/emails.php default_alert_email: title: Standaard e-mailadres voor meldingen content: > Kies een email adres waar van <span class="doc-desc-title">Waarschuwingen & Berichten</span> kunnen worden verzonden naar medewerkers. links: - title: Wijzig email adressen href: /scp/emails.php admins_email_address: title: Administrator e-mailadres content: > Geef hier een admin email adres op waar naar <span class="doc-desc-title">Systeem Fouten</span> en <span class="doc-desc-title">Nieuwe Tickets waarschuwingen</span> (indien voor gekozen) worden verzonden. links: - title: Beheren van waarschuwingen & Notities href: /scp/settings.php?t=alerts email_fetching: title: E-mail ophalen content: > Stem toe IMAP/POP polling voor instellignen en aanzetten van <span class="doc-desc-title">email box</span>. links: - title: Mailboxen beheren href: /scp/emails.php enable_autocron_fetch: title: Haal emails op via Auto-cron content: > Maakt het mogelijk om peridoiek email op te halen, gebruikmakend van intern taakbeheer, aangewakkerd door de activiteit van de agenten. <br><br>Let er wel op dat er geen email wordt opgehaald op het moment dat niemand is ingelocht in het ticketsysteem. Extern taakbeheer wordt wel aangeraden als je op gezette tijden mail wilt binnenhalen. links: - title: Gebruik en externe taken agenda href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html strip_quoted_reply: title: Beperk quote antwoord content: > Als deze optie aan staat, zal er geen originele berichtgeving worden bijgesloten in de emailcommunicatie.<br><br>Deze optie heeft ook verband met onderstaande <span class="doc-desc-title">bericht scheidingsteken<span> instelling. reply_separator_tag: title: Antwoord afscheidingsregel content: > Dit is het teken waaraan de gebruiker kan zien wat nieuw is aan een bericht en wat voor de volledigheid is ingesloten.<Br><br><strong>Notitie:</strong>Dit is alleen van toepassing als de bovenstaande optie om originele correpsondentie in de nieuwe berichten op te nemen, is ingeschakeld. emailed_tickets_priority: title: Gemailed Ticket Prioriteit content: > Vink aan om de prioriteit van een ticket af te laten hangen van de prioriteit van de ingezonden email.<br><br>Deze instelling kan worden genegeerd met een <span class="doc-desc-title">ticket filter</span>. links: - title: Aanmaken & onderhoud ticket filters href: /scp/filters.php accept_all_emails: title: Accepteer alle emails content: > Accepteer emails van onbekende gebruikers. <br><br> Indien niet selecteerd zal ticket niet worden verwerkt. accept_email_collaborators: title: Accepteer emailteams content: > Voeg alle medewerkers die zijn bijgevoegd in de email toe als ticket medewerkers. <br /><br /><em>Medewerkers kunnen altijd door agenten worden toegevoegd aan het ticket, bij het bekijken ervan.</em> default_mta: title: Standaard Mailserver content: > De <span class="doc-desc-title">Standaard Mailserv</span> zorgt voor aflevering van uitgaande emails zonder SMTP instelling. ticket_response_files: title: Bestanden ticket antwoord content: > Indien ingeschakeld wordt elke bijlage die een medewerker toevoegt aan een ticket, ook toegevoegd aan de email naar de gebruiker. verify_email_addrs: title: Controleer email adressen content: > Enable this option to check if the email address has a mail exchanger (MX) in the domain's DNS. This is useful to detect incorrectly typed email addresses. This is performed in addition to checking the email address wellformedness. #This is popup help messages for the Admin Panel -> Settings -> Knowledgebase #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- knowledge_base_settings: title: Kennisbank instellingen content: > knowledge_base_status: title: Status van de Kennisbank content: > Schakel dit in om uw gebruikers toegang te geven aan de Kennisbank artikelen die publiek staan. <br><br> Kennisbank categorieën en FAQs kunnen intern gemaakt worden (alleen zichtbaar voor de Verantwoordelijken). links: - title: Kennisbank beheren href: /scp/kb.php restrict_kb: title: Beperk de toegang tot de kennisbank. content: > Schakel deze optie in om te voorkomen dat ongeregistreerde gebruikers toegang krijgen tot de kennisbank artikelen op de client interface. links: - title: Toegangscontrole instellingen href: /scp/settings.php?t=users canned_responses: title: Standaard antwoorden content: > Schakel dit in om de Verantwoordelijken de mogelijkheid te geven om <span class="doc-desc-title">Standaard antwoorden</span> te gebruiken wanneer ze antwoorden op tickets. links: - title: Standaard antwoorden beheren href: /scp/canned.php #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- company_information: title: Bedrijfsgegevens content: > Dit verwijst naar het bedrijf of organisatie dat door de software van osTicket ondersteunt wordt. Deze informatie zal weergegeven worden in de e-mail handtekening wanneer Verantwoordelijken antwoorden op Tickets. links: - title: Bedrijfsinformatie formulier href: /scp/forms.php?type=C landing_page: title: Startpagina content: > De <span class="doc-desc-title">Startpagina</span> is de voorpagina van jouw ondersteuningswebsite. offline_page: title: Offline pagina content: > De <span class="doc-desc-title">Offline pagina</span> is de pagina die getoond word als de help desk offline is, zie Admin Panel -> Instelling -> Systeem -> Helpdesk Status. default_thank_you_page: title: Standaard dankpagina content: > De <span class="doc-desc-title">dankpagina</span> wordt getoond aan de klant wanneer <span class="doc-desc-title">Gebruiker</span> een nieuw ticket toevoegt. <br/><br/> <span class="doc-desc-title">Dankpagina's</span> kunnen geassocieerd worden met Help-onderwerpen. logos: title: Logo's content: > U kan het <span class="doc-desc-title">Logo</span> aanpassen dat getoond zal worden aan de Gebruiker in de Client-Portal (dat wil zeggen, uw Support Site). upload_a_new_logo: title: Upload een nieuw logo content: > Kies een afbeelding in .gif, .jpg of .png formaat. We zullen deze proportioneel schalen in de webpagina. We zullen deze echter niet aanpassen in bestandsgrootte. Daarom is het aangewezen dat je dezelfde grootte van afbeelding gebruikt als de standaard afbeelding (817px × 170px). backdrops: title: Achtergronden content: > Je kunt de <span class="doc-desc-title">achtergrond</span> van de zgn 'staff-login'-pagina aanpassen. upload_a_new_backdrop: title: Upload een nieuwe achtergrond content: > Kies een afbeelding in .gif, .jpg of .png formaat. We zullen de afbeelding proportioneel van grootte wijzigen. We zullen echter niet de afbeeldingsgegevens aanpassen. Daarom is het aanbevolen om je afbeelding relatief klein te houden (onder 1 mb). Extra opmerking: Ook de max. uploadgrootte in je PHP.INI telt hiermee. #This is popup help messages for the Admin Panel -> Settings -> System #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_status: title: Helpdesk Status content: > Als de status wordt gewijzigd naar <span class="doc-desc-opt">Offline</span>, wordt de klantinterface uitgeschakeld. Alleen beheerders kunnen inloggen in het systeem. helpdesk_url: title: Helpdesk URL content: > Deze URL verwijst naar uw osTicket website. De link wordt gebruikt in e-mails om gebruikers terug naar de helpdesk te leiden. helpdesk_name_title: title: Helpdesk naam/titel content: > Dit is de titel die verschijnt in de browsertab. Als je helpdeskpagina als favoriet is opgeslagen is dit de titel/naam van de website. default_department: title: Standaard afdeling content: > Kies de standaard <span class="doc-desc-title">afdeling</span> voor tickets die niet automatisch worden doorgestuurd naar een afdeling. <br/><br/> Tickets kunnen worden doorgestuurd op basis van onderwerp, binnenkomende email en ticket filter instellingen. default_schedule: title: Standaardschema content: > Kies het standaardschema dat door SLA moet worden gebruikt wanneer tickets Achterstallig worden verklaard. links: - title: Schema's beheren href: /scp/schedules.php force_https: title: HTTPS afdwingen content: > Met deze instelling kunnen beheerders configureren of ze HTTPS voor het hele systeem willen forceren. Indien ingeschakeld, wordt elk verzoek dat het HTTP-protocol gebruikt, omgeleid naar het HTTPS-protocol. Let op, dit werkt alleen als je een SSL-certificaat hebt geïnstalleerd en HTTPS op de server hebt geconfigureerd. <br/><br/> <b>Opmerking:</b><rb/> Dit kan van invloed zijn op remote piping-scripts. Verwijs naar nieuwe scripts die zijn opgenomen in <code>setup/scripts/</code> voor updates. default_page_size: title: Standaard paginagrootte content: > Kies het aantal getoonde items per pagina in de ticket wachtrij in het Personeel Dashboard. Elke medewerker kan dit aantal aanpassen voor zijn eigen account onder <span class="doc-desc-title">Mijn Voorkeuren</span>. default_log_level: title: Standaard Logniveau content: > Bepaal het minimum niveau van problemen die worden opgeslagen in de <span class="doc-desc-title">systeem logboeken</span>. <span class="doc-desc-opt">Debug</span> vertegenwoordigt de laagste zwaarte en <span class="doc-desc-opt">Error</span> vertegenwoordigt de grootste zwaarte. Als je bijvoorbeeld alle problemen wilt zien in <span class="doc-desc-title">Systeem Logboeken</span>, kies dan <span class="doc-desc-opt">Debug</span>. purge_logs: title: Verwijder logboeken content: > Bepaal hoe lang je de <span class="doc-desc-title">Systeem logboeken</span> wilt houden voordat ze worden verwijderd. enable_richtext: title: Schakel tekstopmaak (RTF) in content: > Als deze optie is ingeschakeld, is het mogelijk om de communicatie tussen cliënten en medewerkers in RichTextFormaat te laten verlopen. enable_avatars: title: Laat profielafbeelding zien in de chronologische (lijst)weergave content: > Schakel dit in om <span class="doc-desc-title">Profiel-afbeeldingen</span> in chronologische correspondentie weer te geven.<br><br>De <span class="doc-desc-title">Profiel-afbeeldingen bron</span> kan ingesteld worden op Agents' en Gebruikers' instellingen pagina's. links: - title: Medewerker instellingen href: /scp/settings.php?t=agents - title: Gebruikers instellingen href: /scp/settings.php?t=users collision_avoidance: title: Voorkom dat medewerkers in hun weg lopen content: > Voer de maximale tijd in dat een agent een ticket op 'pauze' kan houden of niets in het ticket kan doen. <br><br> Voer <span class="doc-desc-opt">0</span> in om deze mogelijkheid uit te schakelen. allow_iframes: title: System iFrame toestaan content: > Voer een door komma's gescheiden lijst van URL's/domeinen in voor het systeem waarin ingekaderd moet worden. Indien leeg gelaten, zal het systeem standaard 'zelf' zijn. Dit accepteert domeinjokertekens, HTTP/HTTPS-URL-schema's en poortnummers. <br><br> <b>Voorbeeld:</b> <br> https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Syntax Information (host-source) href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: Toegangscontrolelijst content: > Enter a comma separated list of IP addresses to allow access to the system. There are four options to choose which panel(s) to apply the ACL to. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Apply To</th> <th>Description</th></tr> <tr><td>Disabled</td> <td>Disables ACL altogether.</td></tr> <tr><td>All</td> <td>Applies ACL to all Panels. (ie. Client Portal, Staff Panel, Admin Panel)</td></tr> <tr><td>Client Portal</td> <td>Applies ACL to only Client Portal.</td></tr> <tr><td>Staff Panel</td> <td>Applies ACL to only Staff Panel and Admin Panel.</td></tr> </tbody></table> embedded_domain_whitelist: title: Embedded Domain Whitelist content: > Voer een door komma's gescheiden lijst in van domeinen die op de witte lijst moeten worden gezet voor iFrames die in het systeem worden gebruikt. Voer geen <code>http(s)</code> of <code>www</code> in bij het domein; alleen de domeinnaam wordt geaccepteerd. Dit wordt gebruikt wanneer u inhoud in het systeem wilt insluiten (bijv. YouTube-video) via Client Portal, Knowledgebase, enz. Als u een iFrame toevoegt met een domein dat niet op de witte lijst staat, zal het systeem de iFrame automatisch verwijderen. Standaard staat het systeem YouTube, Vimeo, DailyMotion en Microsoft Stream toe. <br><br> <b>Voorbeeld:</b> <br> domein.tld, sub.domein.tld #Date and time options date_time_options: title: Datum & Tijd Opties content: > De volgende instellingen definiëren de standaard instellingen voor Datum en Tijd voor de helpdesk. Je kunt de lokale standaarden gebruiken voor de huidige regio of je kunt uw eigen opmaakinstellingen invoeren. Zoek de juiste zgn "ICU formaat" opmaak om je instelling goed in te voeren. De datums hieronder geven het resultaat van uw instellingen weer. links: - title: Bekijk de ICU datum-formaat tabel href: http://userguide.icu-project.org/formatparse/datetime languages: title: Systeem talen content: > Kies een primaire systeemtaal en, optioneel, de secundaire taalinstellingen om zo de agenten en eindgebruikers het gevoel van een nederlandsch product te geven. primary_language: title: Stel de primaire taal in content: > Deze taal wordt weergegeven als een agent of eindgebruiker een ongeldige taal heeft ingevoerd. Dit geldt ook voor de interface en ook voor de zgn 'thankyou-pages' en emailberichten.<br><br> Dit is de taal waarin onvertaalde stukken van je inhoud geschreven zouden moeten worden. secondary_language: title: Alternatieve taalinstelling content: > Slecteer de taal voorkeuzeoptie voor je agenten en eindgebruikers. Het systeem zal beschikbaar zijn in deze talen, ook vrije inhoud en emailberichten zullen naar deze taal worden vertaald. #Attachments attachments: title: Bijlage Instellingen en Opslag content: > Stel in hoe bijlages worden opgeslagen. default_storage_bk: title: Bestandsopslag instellingen content: > Kies hoe bijlagen moeten worden opgeslagen.<br><br>U kunt meer opslaglocaties toevoegen door het installeren van plugins max_file_size: title: Maximale bestandsgrootte content: > KIes de maximale bestandsgrootte voor bijlages van Agenten. Dit bevat bijlages, kennisdatabase-artikelen en bijlages bij tickets en taken. De bovengrens wordt bepaald door de PHP instelling <code>upload_max_filesize</code> instelling. links: - title: PHP ini instellingen href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Inloggen vereist content: > Schakel deze instelling in om te voorkomen dat bijlagen getoond worden aan niet ingelogde gebruikers. Dat betekent dat gebruikers in moeten loggen (zowel de gebruikers als de medewerkers) om bijlagen te bekijken.<br><br> Houd er rekening, van uit beveiligingsperspectief, rekening mee dat eerder bekeken bestanden in de cache van de browser achter kunnen blijven. De links naar bestanden in je helpdesk verlopen na ongeveer 24 uur. #This is popup help messages for the Admin Panel -> Settings -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Taaknummer opmaak content: > Deze instelling wordt gebruikt om zgn 'taaknummers' te genereren. Gebruik hekjes ('#') waar getallen moeten staan.<br><br>Bijvoorbeeld: voor 6 getallen, voer je in: <code>######</code>. sequence_id: title: Taaknummer reeks content: > Kies een reeks ten behoeve van het toekennen van taaknummers. Het systeem heeft een opeenvolgende en een willekeurige reeks als standaard. Je kunt zoveel reeksen maken als je wenst. default_sla: title: Standaard SLA content: > Kies de standaard 'Service Level Agreement' om in te stellen hoe lang een ticket mag open staan, voordat het de status 'overtijd' krijgt. links: - title: Maak meer SLA plannen href: /scp/slas.php default_priority: title: Standaardprioriteit content: > Kies een standaard <span class="doc-desc-title">prioriteit</span> voor opdrachten waarvan dat nog niet is ingesteld. task_attachment_settings: title: Takenlijst bijlages content: > Configureer de instellingen voor het <span class="doc-desc-title">omschrijving</span> veld. Deze instellingen worden gebruikt voor alle nieuwe taken en berichten ongeacht de bron (websiteportaal, email enz enz). page_title: title: Waarschuwingen en meldingen content: > Notificaties zijn automatische e-mailberichten die verstuurd worden naar agenten als er bepaalde omstandigheden worden gesignaleerd. task_alert: title: Nieuwe taak melding content: > <p> Notificatie die verstuurd wordt aan agenten bij het aanmaken van een nieuwe taak.</p><p class="info-banner"> <i class="icon-info-sign"></i>Deze notificatie wordt niet verzonden als de taak reeds automatisch is toegekend.</p> links: - title: Standaard 'Nieuwe Taak'-notificatie opmaak href: /scp/templates.php?default_for=task.alert activity_alert: title: Nieuwe activiteit melding content: > Notificatie die wordt verstuurd aan agenten als er een nieuw bericht aan een taak is toegevoegd. links: - title: Standaard "nieuwe activiteit"-notificatie opmaak href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: Taak toewijzing melding content: > Notificatie die aan agenten wordt gestuurd bij het toekennen van een taak. links: - title: Standaard "Taak-toewijzing"-notificatie opmaak href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: Taak overdracht melding content: > Notificatie die wordt verstuurd aan agenten als een taak van afdeling verhuist. links: - title: Standaard "taak-verhuis"-notificatie opmaak href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: Taak te laat melding content: > Notificatie die aan agenten verstuurd wordt als een taak 'overtijd raakt, gebaseerd op de overeenkomst of de einddatum. links: - title: Standaard 'Hangende taak'-notificatie opmaak href: /scp/templates.php?default_for=task.overdue.alert - title: Sla's beheren href: /scp/slas.php #This is popup help messages for the Admin Panel -> Settings -> Tickets #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Ticket nummerformaat content: > Deze instelling wordt gebruikt om ticketnummers te genereren. Gebruik hashtekens (`#`) waar cijfers moeten worden geplaatst. Elke andere tekst in het nummerformaat wordt bewaard. <span class="doc-desc-title">Help Onderwerpen</span> kunnen aangepaste nummerformaten instellen. <br/><br/> Gebruik bijvoorbeeld voor zes-cijferige nummers de code <code>######</code>. sequence_id: title: Ticket nummer reeks content: > Kies een methode om nieuwe tickets te nummeren. Het systeem heeft een optelmethode of een zgn 'willekeurige'-methode met betrekking tot het nummeren van de tickets. Je kunt zoveel methodes aanmaken als je wilt in <span class="doc-desc-title">Ticket Nummer Formaat</span> configuratie. queue_bucket_counts: title: Ticket teller in menubalk content: > Deze instelling wordt gebruikt om de aantallen tickets te laten zien of te verbergen in de belangrijkste wachtrijen. Ga terug naar hoe het was. default_ticket_status: title: Standaard status voor nieuwe tickets content: > Kies de initiële status die elk nieuw ticket zal hebben. Dit kan gedefinieerd worden voor elk help-onderwerp en als gewenst, kan dit overruled worden via een ticket filter. links: - title: Ticket statussen beheren href: /scp/lists.php?type=ticket-status default_sla: title: Standaard SLA content: > Kies de overeengekomen standaard om te bepalen hoe lang een ticket mag lopen alvorens het ticket wordt aangemeld als 'verlopen'. links: - title: Maak meer SLA plannen href: /scp/slas.php default_ticket_queue: title: Standaard ticketoverzicht content: > Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting. default_priority: title: Standaardprioriteit content: > Kies een standaard <span class="doc-desc-title">prioriteit</span> voor nieuwe tickets die niet automatisch een nieuwe prioriteit krijgen. <br/><br/>Prioriteit kan toegekend worden worden via het helponderwerp, of via de ticket-filter-instellingen. maximum_open_tickets: title: Maximaal aantal open tickets content: > Vul het maximaal <em>aantal</em> tickets in dat iemand <strong>open</strong> mag hebben in het helpdesksyteem,<br><br>Vul <span class="doc-desc-opt">0 </span> in om deze limitatie uit te schakelen. email_ticket_priority: title: E-mail Ticket prioriteit content: > Gebruik de prioriteit van de emailontvanger show_related_tickets: title: Toon gerelateerde Tickets content: > Toon alle gerelateerde tickets bij het inloggen - anders is de toegang beperkt tot max. 1 ticket per login human_verification: title: Menselijke verificatie content: > Maak CAPTCHA mogelijk op het klantenprotaal om de echtheid van ingezonden berichten te waarborgen. <br><br> U heeft hier de GDlib library nodig claim_tickets: title: Ticket overnemen bij antwoord content: > Schakel dit in om niet-toegewezen tickets automatisch toe te wijzen aan de antwoordende Agent. <br><br> Heropende tickets worden altijd toegewezen aan de laatste respondent, tenzij automatisch toewijzen bij heropenen is uitgeschakeld op afdelingsniveau. auto_refer: title: Automatisch doorverwijzen Tickets bij Sluiten content: > Schakel dit in om tickets automatisch door te verwijzen naar de toegewezen of afsluitende Agent wanneer een ticket wordt gesloten. <br><br> Dit is nodig als u Agenten met beperkte toegang toegang wilt geven tot toegewezen tickets nadat ze zijn gesloten. collaborator_ticket_visibility: title: Zichtbaar voor samenwerkers content: > Als dit AAN staat kunnen gebruikers ALLE tickets, waar ze bij betrokken zijn, zien wanneer ze ingelogd zijn in het webportaal.<br><br> Als dit UIT staat, dan kunnen ze alleen hun eigen tickets zien wanneer ze ingelogd zijn in het webportaal. require_topic_to_close: title: Vereist helponderwerp om te sluiten content: > Als dit AAN staat moet een ticket een onderwerp hebben in de kennisbank voor het gesloten kan worden door een medewerker. allow_external_images: title: Externe afbeeldingen toestaan content: > Indien ingeschakeld, staat het systeem externe inline afbeeldingen toe die een geldige afbeeldingsextensie hebben (.png, .jpg, .jpeg, .gif). Indien uitgeschakeld, sluit het systeem alle externe inline afbeeldingen uit. Een aandachtspunt is dat als de instelling is uitgeschakeld, we nog steeds externe inline afbeeldingen opslaan die een geldige afbeeldingsextensie hebben voor het geval de instelling in de toekomst opnieuw wordt ingeschakeld. assigned_tickets: title: Toegewezen Tickets content: > Schakel deze mogelijkheid in om toegekende tickets uit te sluiten uit de <span class="doc-desc-title">Open Tickets Lijst</span>. answered_tickets: title: Beantwoordde Tickets content: > Schakel deze mogelijkheid in om beantwoorde tickets in de <span class="doc-desc-title">Beantwoorde Tickets Lijst</span> te zien. Anders worden deze tickets gewoon in de lijst van <span class="doc-desc-title">Open Tickets</span> getoond. ticket_attachment_settings: title: Ticket verloop bijlages content: > Bewerk de instellingen van bijlages die aan de <class="doc-desc-title">probleemomschrijving</span> zijn gekoppeld, Deze instellingen worden voor alle nieuwe tickets gebruikt, ongeacht de manier waarop deze tickets worden ingediend. (webportaal, email, api etc.). #This is popup help messages for the Admin Panel -> Settings -> Users #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- client_name_format: title: Gebruikersnaam opmaak content: > Kies een formaat om gebruikersnamen mee op te maken. Email-berichten zullen dit formaat gebruiken voor de opmaak van de naam als er geen andere opmaak is geselecteerd. #Authentication settings client_password_policy: title: Beleid inzake wachtwoordbeheer content: > Kies een <span class="doc-desc-title">Wachtwoordbeleid</span> voor <span class="doc-desc-title">Gebruikers</span>. <br><br> Extra beleidsregels kunnen worden toegevoegd door <span class="doc-desc-title">Wachtwoordbeleid</span> plugins te installeren. client_session_timeout: title: Gebruiker sessie Time-out content: > Kies de maximale niet-actieve tijd (in minuten) voordat een gebruiker gevraagd wordt opnieuw in te loggen.<br><br> Als u <span class="doc-desc-title">Gebruiker sessie-timout</span> wilt uitschakelen voer 0 in. registration_method: title: Registratie Opties content: > <span class="doc-desc-title">Registratie Methode</span> en <span class="doc-desc-title">Registratie Vereist</span> worden gebruikt om te configureren hoe gebruikers registreren en toegang hebben tot het webportaal van jouw helpdesk. De onderstaande tabel bevat een overzicht van de twee instellingen die door het systeem zijn geinterpreteerd. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"><tr><th>Registratie Vereist</th><th>Registratie Methode</th><th>Resultaat</th></tr><tr><td>Neen</td><td>Publiek</td><td>Registratie word aangewezen maar is niet vereist voor nieuwe tickets.</td></tr><tr><td>Ja</td><td>Publiek</td><td>Registratie en login zijn vereist voor nieuwe tickets</td></tr><tr><td>Neen</td><td>Privé</td><td>Iedereen kan een ticket aanmaken, maar Verantwoordelijken kunnen enkel accounts registreren</td></tr><tr><td>Ja</td><td>Privé</td><td>Gebruikerstoegang enkel mogelijk door invitatie</td></tr><tr><td>Neen</td><td>Uitgeschakeld</td><td>Niemand kan registreren voor een account, maar iedereen kan een ticket aanmaken.<em>Dit was hoe osTicket functioneerde vóór versie 1.9</em></td></tr><tr><td>Ja</td><td>Uitgeschakeld</td><td>Schakel nieuwe tickets uit via webportal</td></tr></tbody></table> client_verify_email: title: E-mail verificatie vereisen content: > Schakel deze optie uit om uw gebruikers directe toegang te geven aan tickets via de "Bekijk Ticket Status" login pagina van de Client Portal. Als dit ingeschakeld is (wat standaard is), zal de gebruiker eerst een e-mail ontvangen met daarin een link om het ticket te bekijken. <br><br>Als E-mail verificatie uitgeschakeld is kunnen derde partijen (bvb. ticket medewerkers) zich voor doen als ticket-eigenaar. allow_auth_tokens: title: Schakel beveiligings-tokens in content: > Schakel deze optie in om 'beveiligings-tokens' te gebruiken om mensen automatisch op hun tickets te laten inloggen via de link in hun email. #This is popup help messages for the Admin Panel -> Staff -> Add Staff Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- username: title: Gebruikersnaam content: > Kies een Medewerker <span class="doc-desc-title">gebruikersnaam</span> die uniek is voor uw <span class="doc-desc-title">Help Desk</span>. reset2fa: title: Reset Two Factor Authentication content: > In the event that an Agent loses the ability to log into the helpdesk using their current 2FA configuration, an Admin can reset the Agent's 2FA configuration so that they can reconfigure it upon their next successful login. email_address: title: E-mailadres content: > Voer de Medewerker zijn e-mailadres in dat de <span class="doc-desc-title">Waarschuwingen & Aankondigingen</span> van de <span class="doc-desc-title">Help Desk</span> zal ontvangen. 0: <br><br> 1: Personeel kan inloggen in het deelvenster Beheer Personeel met ofwel zijn gebruikersnaam of e-mailadres. welcome_email: title: Welkoms e-mail content: > Stuur de nieuwe Verantwoordelijke een link met toegang tot het account waarmee de Verantwoordelijke in staat is om zijn eigen wachtwoord in te stellen. Als het selectievakje uitgeschakeld is, zal je het wachtwoord en gebruikersnaam handmatig moeten doorgeven aan de nieuwe medewerker. account_password: title: Account wachtwoord content: > Als een <span class="doc-desc-title">beheerder</span> kan je een wachtwoord van een Verantwoordelijke wijzigen. forced_password_change: title: Forceer wachtwoord te wijzigen content: > Schakel dit in als je de Verantwoordelijke wilt dwingen zijn wachtwoord te wijzigen bij zijn volgende login. agents_signature: title: Handtekening van de verantwoordelijke content: > Maak een handtekening voor de verantwoordelijke die geselecteerd kan worden bij het antwoorden van een ticket. account_status: title: Account status content: > Als de status van de Verantwoordelijke <span class="doc-desc-opt">Gelocked</span> staat, zullen ze niet kunnen aanmelden op de helpdesk. assigned_group: title: Toegewezen groep content: > De <span class="doc-desc-title">Groep</span> waar Verantwoordelijke tot behoord, bepaald welke rechten de Verantwoordelijke binnen de <span class="doc-desc-title">helpdesk</span> heeft. links: - title: Beheer groepen href: /scp/groups.php primary_department: title: Standaard afdeling content: > Kies de primaire <span class="doc-desc-title">afdeling</span> waar deze agent toe behoord en een actieve <span class="doc-desc-title">rol</span> in heeft. links: - title: Afdelingen beheren href: /scp/departments.php primary_role: title: Primaire rol content: > Kies de primaire <span class="doc-desc-title">rol</span> van deze agent. primary_role_on_assign: title: Gebruik de primaire rol voor het toekennen van tickets content: > Stel dit in om terug te vallen op de <span class="doc-desc-title">primaire rol</span> als een agent tickets en taken heeft toegekend buiten de <span class="doc-desc-title">primaire afdeling</span> en <span class="doc-desc-title">uitgebreide toegang</span> afdelingen. Anders hebben agenten alleen leestoegang. daylight_saving: title: Zomertijd content: > Schakel deze functie is als u wil dat de zomertijd automatisch aangepast wordt voor deze Verantwoordelijke. limited_access: title: Beperkte toegang content: > Als dit ingeschakeld is zal de Verantwoordelijke enkel toegang hebben tot de tickets die via het Team of rechtstreeks toegewezen zijn. directory_listing: title: Directory Listing content: > Schakel dit in als u de Verantwoordelijke wil oplijsten in de <span class="doc-desc-title">Personeelslijst</span>. links: - title: Bezoek de Personeelslijst href: /scp/directory.php vacation_mode: title: Vakantiemodus content: > Als u de verantwoordelijke zijn status naar <span class="doc-desc-opt">Vakantiemodus</span> zet, zal de verantwoordelijke geen <span class="doc-desc-title">Waarschuwingen&Mededelingen</span> ontvangen. Ook zal hij niet beschikbaar zijn voor het toewijzen van tickets. #This is popup help messages for the Account Panel -> Agents -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- status: title: Status content: > Als dit uitgeschakeld is, zal <span class="doc-desc-title">Help-onderwerp</span> niet beschikbaar zijn. type: title: Type content: > Selecteer <span class="doc-desc-opt">Privé</span> als u de toewijzingen van deze Afdeling wil verbergen in het Gebruikersportaal. Bovendien zal de <span class="doc-desc-title">Afdelingshandtekening</span> niet getoond worden in de e-mail antwoorden. <br/><br/> Er moet tenminste één Afdeling <span class="doc-desc-opt">Publiek</span> zijn. email: title: Email content: > E-mailadressen gebruikt om antwoorden te verzenden naar Gebruikers wanneer Verantwoordelijken Reacties geven op Tickets. template: title: Sjabloon Set content: > E-mail <span class="doc-desc-title">Sjabloon Set</span> worden gebruikt voor Automatische-Reactie en Waarschuwingen & Mededelingen voor Tickets die doorgestuurd worden naar deze Afdeling. links: - title: Sjablonen beheren href: /scp/templates.php sla: title: Service Level content: > Service Level voor Tickets doorgestuurd naar deze Afdeling. links: - title: Service plannen beheren href: /scp/slas.php schedule: title: Schedule content: > Schedule used by SLA when rendering tickets, routed to this Department, Overdue. <br><br> This setting takes precedence over System and SLA schedule settings. links: - title: Schema's beheren href: /scp/schedules.php manager: title: Afdelingsbeheerder content: > Selecteer een <span class="doc-desc-title">Beheerder</span> voor deze afdeling. <br/><br/>Beheerders kunnen ingesteld worden om speciale waarschuwingen te ontvangen en ook rechten gegeven worden om Tickets te ontnemen. links: - title: Beheren van Waarschuwingen & Mededelingen href: /scp/settings.php?t=alerts group_membership: title: Ontvangers van Waarschuwingen & Mededelingen content: > Selecteer de ontvangers voor de geconfigureerde <span class="doc-desc-title">Waarschuwingen & Mededelingen</span>. links: - title: Configureer Waarschuwingen & Mededelingen href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: Beperkingen tot Ticket Toewijzing content: > If disabled or archived, this <span class="doc-desc-title">Help Topic</span> will not be available. disable_auto_claim: title: Schakel automatische toekenning uit content: > Vink dit aan om automatische toekenning bij beantwoording en reactie <strong>uit</strong> te schakelen.<br><br>Agenten kunnen nog altijd niet toegewezen tickets toewijzen disable_reopen_auto_assign: title: Disable Auto Assign on Reopen content: > Check this to <strong>disable</strong> auto-assignment of reopened tickets for this department. <br><br> Otherwise, the Ticket will be auto assigned to the last responding Agent auto_response_settings: title: Automatisch antwoord instellingen content: > Dit laat je toe om de globale instellingen van Automatisch antwoord te overschrijven voor deze afdeling. new_ticket: title: Automatisch antwoord op nieuw ticket content: > Je kunt de Automatische Beantwoording van nieuw aangemaakte tickets in of uit schakelen. new_message: title: Nieuw bericht automatisch antwoord content: > Je kunt het automatisch beantwoorden van nieuwe berichten in tickets uitschakelen voor deze afdeling. auto_response_email: title: Auto-antwoord email content: > Voer het afzender-emailadres in voor automatische berichten die voor deze afdeling worden verstuurd. department_access: title: Groep toegang content: > Geef agenten van andere afdeling toestemming om de tickets van deze afdeling te zien. department_signature: title: Afdelings-handtekening content: > Een handtekening kan bij <span class="doc-desc-opt">Publiekelijke</span> afdelingen door agenten optioneel gekozen worden. #This is popup help messages for the Admin Panel -> Staff -> Departments #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- type: title: Type content: > Als het Type Afdeling Privé staat, zal de Handtekening van de Afdeling niet beschikbaar zijn als antwoord noch zal de afdeling toewijzing verschijnen in de Client-Portal. dept_manager: title: Afdelingsbeheerder content: > U kunt een Verantwoordelijke als Afdelingsbeheerder aanduiden. Deze zullen Waarschuwingen & Mededelingen ontvangen voor tickets in de afdelingen. 0: Verantwoordelijken hoeven geen leden van de Afdeling te zijn om Afdelingsbeheerder te zijn #This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- groups: title: Groepen content: > Groepen worden gebruikt om rechten van verantwoordelijken in de help desk te definiëren. Groepen kunnen ook toegang verlenen tot Afdelingen die niet de Standaard Afdeling zijn van een Verantwoordelijke. status: title: Status content: > Als dit <span class="doc-desc-opt">Uitgeschakeld</span> is, kunnen Verantwoordelijken die toegewezen zijn aan deze Groep niet inloggen en zullen geen Afdeling Waarschuwingen & Mededelingen ontvangen. department_access: title: Afdelingstoegang content: > Vink alle afdelingen aan waaraan de leden van de groep toegang hebben. #This is popup help messages for the Admin Panel -> Staff -> Staff Members #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Medewerkers content: > De volgende tabel geeft de resultaten weer van de filter erboven. Als er geen filter gekozen is, zullen alle <span class="doc-desc-title">Verantwoordelijke</span> (Medewerker) <span class="doc-desc-title">Leden</span> getoond worden, en gesplitst worden in pagina's. Zie de pagina's sectie om door meerdere resultaten te navigeren. status: title: Status content: > Dit zal weergeven of de <span class="doc-desc-title">Verantwoordelijke</span> Gelocked, Actief of Actief (in Vakantie) is. #This is popup help messages for the Admin Panel -> Staff -> Teams #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- teams: title: Team content: > Een Team is een verzameling van één of meerdere Medewerkers met het oog op toewijzingen van tickers. Wie in een Team zit kan buiten de Afdeling grenzen acteren. status: title: Status content: > Indien dit <span class="doc-desc-opt">Uitgeschakeld</span> is, zal dit Team niet in staat zijn om tickets toe te wijzen noch voor het ontvangen van Waarschuwingen & Mededelingen van voorgaande toewijzingen. lead: title: Teamleider content: > Een <span class="doc-desc-title">Team</span> kan een toegewezen leider leider hebben die <span class="doc-desc-title">Waarschuwingen & Mededelingen</span> kan ontvangen, gescheiden van de leden. links: - title: Configureer Waarschuwingen & Mededelingen href: /scp/settings.php?t=alerts assignment_alert: title: Toewijzing Alert content: > U kunt <span class="doc-desc-title">Waarschuwing voor Ticket toewijzing</span> uitschakelen voor tickets die aan dit Team zijn toegewezen. links: - title: Configureer Waarschuwingen & Mededelingen href: /scp/settings.php?t=alerts members: title: Leden van het team content: > Team lidmaadschap is geconfigureerd vanuit het Verantwoordelijke-profiel. links: - title: Medewerkers beheren href: /scp/staff.php #This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- signature: title: Medewerker handtekening regel content: | Maak handtekening voor medewerkers voor reacties op tickets. Deze handtekening verschijnt optioneel onderaan bij een reactie op een ticket type: title: Account type content: | Beheerders hebben het voorrecht van de toegang tot het Admin Paneel. Medewerkers hebben alleen toegang tot het beheren van tickets en de kennisbank group: title: Toegewezen groep content: | Groepslidmaatschap definieert de rol van medewerkers in het systeem. Bezoek de pagina groepsbeheer om aan te geven welke toegang deze medewerkers hebben bij de helpdesk notes: title: Interne notities content: | Plaats interne notities betreffende medewerkers; notities zijn alleen zichtbaar voor medewerkers met het account type Admin #This is popup help messages for the Agents Panel -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- advanced: title: Geavanceerd zoeken content: > Stel je zoekparameters in. Op het moment dat je de geavanceerde zoekparameters hebt ingevuld en op zoek klikt, kun je de resultaten <span class="doc-desc-title">exporteren</span> beneden aan de pagina. export: title: Exporteer content: > Exporteer uw data in een CSV bestand. CSV bestanden moeten geopend worden met een spreadsheet programma (bv. Microsoft Excel, Apple Numbers, OpenOffice, enz.) #This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- search_field: title: Zoekveld content: > advanced: title: Geavanceerd zoeken content: > Geavanceerde zoekopties. Zodra u uw geavanceerde zoekcriteria hebt geselecteerd en de zoekopdracht is uitgevoerd, kunt u deze <span class="doc-desc-title">exporteren</span> aan de onderkant van deze pagina. open_tickets_table: title: Open Tickets Tabel content: > Alle tickets zijn momenteel geopend en vragen attentie ticket: title: Ticket content: > date: title: Datum content: > subject: title: Onderwerp content: > from: title: Van content: > priority: title: Prioriteit content: > assigned_to: title: Toegewezen aan content: > export: title: Exporteer content: > Exporteer uw data in een CSV bestand. CSV bestanden moeten geopend worden met een spreadsheet programma (bv. Microsoft Excel, Apple Numbers, OpenOffice, enz.) advanced_search_dialog: title: Uitgebreid zoeken content: > adv_keyword: title: Zoeken op trefwoord content: > Zoek hits op basis van het onderwerp en bericht van het tickets. Ook alle tekstuele inhoud in verband met aangepaste velden voor de gebruikers en de tickets. adv_date_range: title: Zoeken op datumbereik content: > Definitie hier merge_types: title: Merge Types content: > <b>Combine Threads:</b> Threads from all Tickets will be displayed chronologically.</br> <b>Separate Threads:</b> Threads from Tickets will be displayed one Ticket at a time. child_status: title: Child Ticket Status content: > All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket. parent_status: title: Parent Ticket Status content: > If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select. The Ticket on top of the list will be the Parent Ticket. reply_types: title: Type antwoorden content: > <b>Beantwoord alle:</b> Dit antwoord wordt verzonden naar de gebruiker en medegebruikers die je kiest.</br> <b>Beantwoord gebruiker:</b> Dit antwoord wordt verstuurd naar alleen de gebruiker.</br> <b>Stuur geen email antwoord:</b>Geen emails worden verstuurd, maar het antwoord is wel zichtbaar voor <b>IEDEREEN</b> die het ticket bekijkt. #Email template: assigned.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Verzonden naar medewerkers wanneer een ticket aan hen is toegewezen. Tickets kunnen automatisch worden toegewezen door het systeem of handmatig door een andere medewerker. Gebruik %{assigner} om te onderscheiden wie de toewijzing heeft gemaakt. subject: | Ticket is aan u toegewezen body: | <h3><strong>Hoi %{assignee.name.first},</strong></h3> Ticket <a href="%{ticket.staff_link}"> #%{ticket.number}</a> is aan u toegewezen door %{assigner.name.short} <br><br><table><tbody><tr><td><strong>Van</strong>:</td> <td>%{ticket.name} < %{ticket.email} ></td></tr> <tr><td><strong>Onderwerp</strong>:</td> <td>%{ticket.subject}</td></tr></tbody></table> <br>%{comments} <br><br><hr><div>Om het ticket te zien of om er op te antwoorden, kunt u <a href="%{ticket.staff_link}"> <span style="color: rgb(84, 141, 212);" > inloggen</span></a> in het Support Ticket systeem</div> <em style="font-size: small;"> Uw vriendelijke Support Ticket systeem</em> <br><img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.alert.yaml #Sent to staff members when a new message is posted by a user to a ticket. #This can occur if the users responds to an email from the system or visits #the customer web portal and posts a new message there. --- notes: | Wordt naar medewerkers verzonden wanneer door een gebruiker een nieuw bericht is geplaatst in een ticket. Dit kan gebeuren als de gebruiker antwoordt op een systeem e-mail of via het klantenportaal een nieuw bericht heeft geplaatst. subject: | Melding van nieuw bericht body: | <h3><strong>Hi %{recipient.name},</strong></h3> New message appended to ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{poster.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support ticket system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.autoresp.yaml #Sent to a user when the user posts a new message to a ticket. This can #happen if the users responds to an email from the system or visits the #customer web portal and posts a new message there. --- notes: | Wordt naar een gebruiker verzonden wanneer de gebruiker een nieuw bericht in een ticket heeft geplaatst. Dit kan gebeuren als de gebruiker antwoordt op een systeem e-mail of via het klantenportaal een nieuw bericht heeft plaatst. subject: | Bevestiging van bericht body: | <h3><strong>Beste %{recipient.name.first},</strong></h3> Uw reactie op support verzoek <a href="%{recipient.ticket_link}">#%{ticket.number}</a> is genoteerd. <br> <br> <div style="color: rgb(127, 127, 127); "> Uw %{company.name} Team,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center"><em>U kunt de voortgang van uw support verzoek <a href="%{recipient.ticket_link}">hier online volgen</a></em> </div> #Email template: note.alert.yaml #Sent to staff members when a new internal note is appended to a ticket. #Internal notes can only be added by staff members. --- notes: | Berichtgeving naar medewerkers, wanneer er een interne activiteit heeft plaatsgevonden, zoals een interne notitie of wanneer een medewerker een reactie toegevoegd heeft aan een ticket. subject: | Nieuwe interne activiteit melding body: | <h3><strong>Hi %{recipient.name},</strong></h3> An agent has logged activity on ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Title</strong>: </td> <td> %{note.title} </td> </tr> </tbody> </table> <br> %{note.message} <br> <br> <hr> To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system <br> <br> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.alert.yaml #Sent to agents when a new note/message is posted to a task. #This can occur if a collaborator or an agent responds to an email from the #system or visits the web portal and posts a new message there. --- notes: | Verstuurd naar agenten wanneer een nieuw bericht/nota aan een taak toegevoegd wordt. Dit kan gebeuren als een medewerker of een agent reageert op een email van het systeem of het webportaal bezoekt en daar een nieuwe boodschap toevoegt. subject: | Taak Activiteit [#%{task.number}] - %{activity.title} body: | <h3><strong>Beste %{recipient.name},</strong></h3> Taak <a href="%{task.staff_link}">#%{task.number}</a> geüpdated: %{activity.description} <br> <br> %{message} <br> <br> <hr> <div>Om deze taak te bekijken of om erop te reageren, <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >log in</span></a> tot het ticketsysteem</div> <em style="color: rgb(127,127,127); font-size: small; ">Uw vriendelijke Helpdesk Team</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Mogelijk gemaakt door osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.notice.yaml #Notice sent to collaborators on task activity e.g reply or message --- notes: | Kennisgeving die naar medewerkers gestuurd wordt bij taakactiviteit, bijv. een reactie of bericht. subject: | Re: %{task.title} [#%{task.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> just logged a message to a task in which you participate. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>You're getting this email because you are a collaborator on task #%{task.number}. To participate, simply reply to this email.</em> </div> #Email template: task.alert.yaml #Sent to an agent when a new task is created in the system. --- notes: | Verstuurd naar een agent wanneer een nieuwe taak gecreëerd wordt in het systeem. subject: | Nieuwe taak melding body: | <h2>Hi %{recipient.name},</h2> New task <a href="%{task.staff_link}">#%{task.number}</a> created <br> <br> <table> <tbody> <tr> <td> <strong>Department</strong>: </td> <td> %{task.dept.name} </td> </tr> </tbody> </table> <br> %{task.description} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: task.assignment.alert.yaml #Sent to agents when a task is assigned to them or the team to which #they belong. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to agents when a task is assigned to them or the team to which they belong. Use %{assigner} to distinguish who made the assignment. subject: | Taak aan u toegewezen body: | <h3><strong>Hallo %{assignee.name.first},</strong></h3> Taak <a href="%{task.staff_link}">#%{task.number}</a> is aan jou toegekend door %{assigner.name.short} <br> <br> %{comments} <br> <br> <hr> <div>Om de taak te zien, of er op te reageren, <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >log in</span></a> op het Support Systeem</div> <em style="font-size: small; ">Uw Klanten Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Maakt gebruik van osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.overdue.alert.yaml #Sent to agents when a tasks transitions to overdue in the system. #Overdue tasks occur based on set due-date. --- notes: | Verstuurd naar agenten wanneer een taak vervalt in het systeem. Vervallen taken gebeuren op basis van de ingevulde vervaldag. subject: | Vervallen Taak Melding body: | <h3><strong>Hi %{recipient.name}</strong>,</h3> A task, <a href="%{task.staff_link}">#%{task.number}</a> is seriously overdue. <br> <br> We should all work hard to guarantee that all tasks are being addressed in a timely manner. <br> <br> Signed,<br> %{task.dept.manager.name} <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system. You're receiving this notice because the task is assigned directly to you or to a team or department of which you're a member.</div> <em style="font-size: small">Your friendly <span style="font-size: smaller" >(although with limited patience)</span> Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: task.transfer.alert.yaml #Sent to agents when a task is transfered to their department. --- notes: | Verstuurd naar agenten wanneer een taak overgezet wordt naar een departement waarvan ze lid zijn. subject: | Taak #%{task.number} transfer - %{task.dept.name} body: | <h3>Hi %{recipient.name},</h3> Task <a href="%{task.staff_link}">#%{task.number}</a> has been transferred to the %{task.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.activity.notice.yaml #Notice sent to collaborators on ticket activity e.g reply or message --- notes: | Kennisgeving die naar deelnemers gestuurd wordt bij ticket activiteit, bijv. een reactie of bericht. subject: | Re: %{ticket.subject} body: | <h3><strong>Beste %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> Heeft zojuist een bericht toegevoegd aan een ticket waar u aan deelneemt. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>U krijgt deze e-mail omdat u deelneemt aan een ticket <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number}</a>. Om deel te nemen, kunt u eenvoudig op deze e-mail reageren of <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >klik hier</a> voor een compleet archief van het ticket overzicht.</em> </div> #Email template: ticket.alert.yaml #Sent to a staff member when a new ticket is created in the system. This #applies to tickets created via email, the web portal, or the api. --- notes: | Wordt naar een medewerker verzonden wanneer een nieuw ticket is aangemaakt in het systeem. Dit geldt voor tickets gemaakt via e-mail, het webportaal of via de api. subject: | Nieuw Ticket Melding body: | <h2>Hi %{recipient.name},</h2> New ticket #%{ticket.number} created <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.autoreply.yaml #Sent to a user when an automatic canned response is posted to a ticket #when it is created --- notes: | Wordt naar een gebruiker verzonden wanneer een vooraf gedefinieerde reactie wordt geplaatst op een ticket wanneer deze wordt aangemaakt. Beschikbare variabelen voor vervanging: %{ticket.*}, %response} subject: | Re: %{ticket.subject} body: | <h3><strong>Beste %{recipient.name.first},</strong></h3> Een ondersteuningsverzoek is aangemaakt en toegewezen aan ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a> met het volgende automatische antwoord. <br> <br> Onderwerp: <strong>%{ticket.topic.name}</strong> <br> Onderwerp: <strong>%{ticket.subject}</strong> <br> <br>%{response} <br> <br> <div style="color: rgb(127, 127, 127);">Uw %{company.name} Team, <br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;"><em>Wij hopen dat dit antwoord uw vragen voldoende heeft beantwoord. Indien u aanvullende opmerkingen of informatie wenst te geven, reageer dan alstublieft op deze e-mail of <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >log in op uw account</span></a> voor een volledige archief van uw ondersteuningsverzoeken.</em></div> #Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created --- notes: | Wordt naar een gebruiker verzonden wanneer een nieuw ticket is aangemaakt subject: | Support ticket geopend [#%{ticket.number}] body: | <h3><strong>Beste %{recipient.name.first},</strong></h3> <p> Een ondersteuningsverzoek is aangemaakt en heeft #%{ticket.number} toegewezen gekregen. Een medewerker zal zo snel mogelijk op uw verzoek reageren. U kunt <a href="%{recipient.ticket_link}">de voortgang van dit ticket online volgen</a>. </p> <br> <div style="color: rgb(127, 127, 127)"> Uw %{company.name} Team, <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>Indien u aanvullende opmerkingen of informatie betreffende dit ondersteuningsverzoek wenst te geven, reageer dan alstublieft op deze e-mail of <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >log in op uw account</span></a> voor een volledige archief van uw ondersteuningsverzoeken.</em></div> #Email template: ticket.notice.yaml #Sent to a user when a staff member creates a ticket on the user's behalf. #This is most commonly performed when user's call in on the phone. --- notes: | Wordt naar een gebruiker verzonden wanneer een medewerker een ticket namens de gebruiker creëert. Dit gebeurd meestal wanneer een gebruiker een melding doet via de telefoon. subject: | %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> Our customer care team has created a ticket, <a href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with the following details and summary: <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{message} <br> <br> %{response} <br> <br> If need be, a representative will follow-up with you as soon as possible. You can also <a href="%{recipient.ticket_link}">view this ticket's progress online</a>. <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> #Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | Wordt naar een medewerkers verzonden wanneer een ticket is vervallen in het systeem. Vervallen tickets ontstaan op basis van de vervaldatum van het ticket of door de SLA die gedefinieërd is voor het ticket. subject: | Vervallen Ticket Melding body: | <h3><strong>Beste %{recipient}</strong>,</h3> Een ticket, <a href="%{ticket.staff_link}"> #%{ticket.number}</a> is te laat afgehandeld. <br><br>Wij zouden allemaal hard moeten werken om te garanderen dat alle tickets tijdig zijn afgehandeld. <br><br>Ondertekend, <br>%{ticket.dept.manager.name} <hr><div>Om het ticket te bekijken of om er op te reageren, kunt u <a href="%{ticket.staff_link}"> <span style="color: rgb(84, 141, 212);" > inloggen</span></a> in het Support Ticket systeem. U ontvangt dit bericht omdat het ticket rechtstreeks aan u is toegewezen of aan een team of afdeling waarvan u lid bent.</div> <em style="font-size: small"> Uw vriendelijke <span style="font-size: smaller" > (hoewel met beperkt geduld)</span> Support Ticket systeem</em><br><img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: ticket.overlimit.yaml #Sent to users when they have exceeded the maximum open ticket limit. The #limit is configurable in the Admin Panel, and is defined by the number of #tickets open by a particular email address. --- notes: | Verzonden naar gebruikers wanneer zij het maximum open ticket limiet hebben overschreden. De limiet is configureerbaar in het Beheer Paneel en word bepaald door het aantal openstaande tickets die door een bepaald e-mailadres geopend zijn. subject: | Aantal open Tickets limiet bereikt body: | <h3><strong>Beste %{ticket.name.first},</strong></h3> U heeft het maximale aantal toegestane openstaande tickets bereikt. Om een ander ticket te kunnen openen, moet één van uw openstaande tickets worden gesloten. Om een open ticket bij te werken of opmerkingen toe te voegen, kunt u gewoon <a href="%{url}/tickets.php?e=%{ticket.email}">inloggen op onze helpdesk</a>. <br> <br> Dank u wel,<br/> Support Ticket Systeem #Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. --- notes: | Naar gebruikers verzonden wanneer een medewerker een antwoord geeft op hun ticket. Antwoorden worden alleen gegenereerd door medewerkers. subject: | Re: %{ticket.subject} body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> %{response} <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login to your account</a> for a complete archive of all your support requests and responses.</em></div> #Email template: transfer.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to agents when a ticket is transfered to a department to which they are a member. subject: | Ticket #%{ticket.number} overdragen - %{ticket.dept.name} body: | <h3>Hi %{recipient.name},</h3> Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been transferred to the %{ticket.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #access-link.yaml #Ticket access link sent to clients for guest-only systems where the ticket #number and email address will trigger an access link sent via email --- notes: > Deze template definieert de notificatie voor klanten dat een toegangslink naar hun e-mail adres werd verzonden. Het ticket nummer en email adres activeren de toegangslink. name: "Ticket [#%{ticket.number}] Toegangs Link" body: > <h3><strong>Beste %{recipient.name.first},</strong></h3> <div> Een verzoek tot een toegangslink voor ticket #%{ticket.number} is namens u bij de helpdesk ingediend op %{url}.<br /> <br /> Volg de link hieronder om de status te controleren van ticket #%{ticket.number}.<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br /> Als u <strong>niet</strong> dit verzoek maakte, verwijder en negeer deze email dan alstublieft. Uw account is nog steeds veilig en niemand heeft toegang gekregen tot het ticket. Iemand kan per ongeluk uw email adres ingevoerd hebben.<br /> <br /> --<br /> %{company.name} </div> #banner-client.yaml #This forms the header on the staff login page. It can be useful to inform #your clients about your login and registration policies. --- notes: > Dit is de kop van de Klanten Login pagina. Het kan bruikbaar zijn om uw klanten te informeren over uw inlog- en registratiebeleid. name: "Log in bij %{company.name}" body: > Om u beter van dienst te kunnen zijn, vragen wij onze klanten om te een account te registreren. #banner-staff.yaml #This is the initial message and banner shown on the staff login page --- notes: > Dit is het oorspronkelijke bericht en banner getoond op de pagina personeel Log In. Het eerste veld verwijst naar de rood-geformatteerde tekst die wordt weergegeven aan de bovenkant. De laatste textarea is voor de inhoud van de banner welke als een disclaimer dient. name: "Verificatie vereist" body: "" #email2fa-staff.yaml #Template of the email sent to staff members when using the Email #Two Factor Authentication --- notes: > Deze template bepaald de email die verstuurd wordt naar de Staff die Email gebruikt voor 2 Factor Authenticatie name: "osTicket Twee Factor Authenticatie" body: > <h3><strong>Hallo %{staff.name.first},</strong></h3> <div> Je bent net ingelogd op de helpdesk op %{url}.<br /> <br /> Gebruik onderstaande verificatie code om het inloggen op de helpdesk af te ronden..<br /> <br /> %{otp}<br /> <br /> <em style="font-size: small">Je vriendelijke Customer Support System</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #Page template: landing.yaml #The landing page is served on the front page of the customer portal above #the two links for creating new tickets and viewing ticket status. --- notes: > De landingspagina refereert naar de initiële weergave van het klantportaal. De template wijzigt de inhoud die men ziet boven de twee links <strong>Open een Nieuw Ticket</strong> en <strong>Controleer Ticket Status</strong>. name: Landingspagina body: > <h1>Welkom bij het Support Center</h1> <p>Om verzoeken tot support beter te kunnen ondersteunen maken wij gebruik van een Support Ticket Systeem. Elke supportaanvraag krijgt een uniek ticketnummer toegewezen wat u kunt gebruiken om de voortgang en de antwoorden online te volgen. Voor uw informatie bieden wij een volledige geschiedenis van al uw aanvragen voor support. Een geldig e-mailadres is vereist om een nieuw ticket aan te kunnen maken. </p> #Page template: offline.yaml #The offline page is served to the customer portal when the help desk is #configured offline in the Admin Panel --- notes: | De Offline Pagina verschijnt in het klanten portaal als de helpdesk offline is. name: Offline body: | <div><h1> <span style="font-size: medium"> Support Ticket systeem Offline</span></h1> <p>Bedankt voor uw interesse om contact op te nemen.</p> <p>Onze helpdesk op dit moment offline, probeer het a.u.b. op een later tijdstip nog eens.</p> </div> #pwreset-client.yaml #Template of the email sent to clients when using the Forgot My Password #link on the login page --- notes: > Deze sjabloon bepaalt de e-mail gestuurd naar klanten die selecteert u de koppeling <strong>Mijn wachtwoord vergeten</strong> op de Client Log In pagina. name: "%{company.name} Help Desk Access" body: > <h3><strong>Hallo %{user.name.first},</strong></h3> <div>Een wachtwoord reset aanvraag heeft ingediend namens u voor de helpdesk op %{url}.<br / > < br / > Als u denkt dat dit heeft gedaan in fout, verwijderen en deze e-mail negeren. Uw account is nog steeds veilig en niemand heeft gekregen toegang tot het. Het is niet vergrendeld en uw wachtwoord niet is teruggezet. Iemand kan per ongeluk hebt ingevoerd uw email adres. < br / > < br / > Volg de link hieronder aan login aan de helpdesk en wijzig uw wachtwoord. < br / > < br / > <a href="%{link}"> % {koppeling}</a> < br / > < br / > <em style="font-size: small"> uw vriendelijke Customer Support systeem < br / > %{company.name}</em></div> #pwreset-staff.yaml #Template of the email sent to staff members when using the Forgot My #Password link --- notes: > Deze template definieert de email die naar medewerkers verzonden wordt die de <strong>Mijn Wachtwoord Vergeten</strong> link gebruikt hebben, op de login pagina van het medewerkers controle paneel. name: "osTicket medewerker wachtwoord reset" body: > <h3><strong>Beste %{staff.name.first},</strong></h3> <div> Een wachtwoord reset verzoek is namens u aangevraagd voor de helpdesk op %{url}.<br /> <br />Als u denkt dat dit foutief gedaan is, verwijder en negeer dan deze email. Uw account is nog steeds veilig en niemand heeft er toegang toe gekregen. Het is niet geblokkeerd en uw wachtwoord is niet gereset. Iemand kan per ongeluk uw email adres ingevoerd hebben.<br /> <br />Volg de link hieronder om in te loggin op de helpdesk en uw wachtwoord te wijzigen.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">uw vriendelijke Helpdesk Systeem</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #registration-staff.yaml #Confirmation email sent to clients when accounts are created for them by #staff or via the client portal. This email serves as an email address #verification. --- notes: > Deze template definieert de email die naar klanten wordt gezonden als hun account aangemaakt is in het klanten portaal of als dit uit hun naam door een medewerker is gedaan. Deze email fungeert als email adres verificatie. Gebruik alstublieft %{link} ergens in het bericht. name: "Welkom bij %{company.name}" body: > <h3><strong>Hallo %{recipient.name.first}.</strong></h3> <div>We hebben voor u een account aangemaakt op onze helpdesk %{url}.<br /> <br />Volg alstublieft de onderstaande link om uw account te bevestigen en toegang te krijgen tot uw tickets.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Uw vriendelijke helpdesk <br /> %{company.name}</em> </div> #registration-confirm.yaml #Template of the page shown to the user after registering for an account. #The system will send the user an email with a link they should follow to #confirm the account. This page should inform them of the next step in #the process. --- notes: > Dit sjabloon definieert de pagina die aan klanten wordt weergegeven na het voltooien van het registratieformulier. Het sjabloon zou moeten vermelden dat het systeem een e-mail met bevestigingslink stuurt en wat de volgende stap in het registratieproces is. name: "Account registratie" body: > <div><strong>Bedankt voor het registreren van een account.</strong><br/> <br /> We hebben een e-mail verzonden naar het e-mail adres dat u opgegeven hebt. Klik alstublieft op de link in de mail om uw account te bevestigen en toegang tot uw tickets te krijgen. </div> #registration-staff.yaml #Initial (optional) email sent to staff members when accounts are created #for them in the staff control panel --- notes: > Dit sjabloon is voor de eerste e-mail(optioneel) die verzonden wordt naar het personeelslid als er een account op zijn naam wordt aangemaakt. name: "Welkom bij osTicket" body: > <h3><strong>Hi %{recipient.name.first},</strong></h3> <div> We hebben voor U een account aangemaakt op onze helpdesk %{url}.<br /> <br /> klik alstublieft op de volgende link om uw account te bevestigen en toegang te krijgen tot uw tickets.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Uw vriendelijke helpdesk <br /> %{company.name}</em> </div> #registration-thanks.yaml #Page shown to the user after successfully registring and confirming their #account. This page should inform the user that the process is complete and #that the user can now submit a ticket or access existing tickets --- notes: > Dit sjabloon bevat de tekst die wordt weergegeven nadat klanten hun registratie hebben bevestigd. Deze pagina moet de klant vertellen dat de registratie is voltooid en dat hij nu een ticket kan openen of bestaande tickets in kan zien. name: "Account bevestigd!" body: > <div><strong>Bedankt voor het registreren voor een account.</strong><br /> <br /> U hebt uw e-mailadres bevestigd en uw account geactiveerd. U kunt nu een nieuw ticket of bestaande tickets beheren. <br /> <br /> <em>Uw vriendelijke helpdesk</em> <br /> %{company.name}</div> #Page template: thank-you.yaml #The thank-you page is served to the customer portal when a user submites a #new ticket via the customer portal. --- notes: | De bedankpagina wordt zichtbaar in het klantenportaal wanneer een gebruiker een nieuw ticket heeft aangemaakt. name: Bedankt body: | <div>% {ticket.name}, <br><br>Bedankt dat u contact met ons heeft opgenomen.<br><br>Een contactverzoek is aangemaakt en indien nodig zal een medewerker binnenkort contact met u op nemen.</p> <br><br>Met vriendelijke groet, <br><br>het Supportteam</div> #Welcome ticket template #When the system if first installed and the installer finishes setting up #the database, it creates a first ticket with a welcome message to the #administrator --- deptId: 1 #support topicId: 1 #support name: osTicket support email: support@osticket.com source: Web #notrans subject: osTicket geïnstalleerd! message: | <p> Thank you for choosing osTicket. </p><p> Please make sure you join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on the latest news, security alerts and updates. The osTicket forums are also a great place to get assistance, guidance, tips, and help from other osTicket users. In addition to the forums, the osTicket wiki provides a useful collection of educational materials, documentation, and notes from the community. We welcome your contributions to the osTicket community. </p><p> If you are looking for a greater level of support, we provide professional services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. </p><p> If the idea of managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at <a href="https://supportsystem.com">https://supportsystem.com/</a> -- no installation required and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> Cheers, </p><p> -<br/> osTicket Team https://osticket.com/ </p><p> <strong>PS.</strong> Don't just make customers happy, make happy customers! </p> #Upgrade completed ticket #This ticket is added to the system after the completion of an upgrade. It #might include information specific to the release, perhaps with some new #feature highlights, etc. --- source: Web #notrans name: osTicket support email: support@osticket.com subject: osTicket geüpgrade! message: | <p> osTicket upgraded successfully! Please refer to the Release Notes (https://github.com/osTicket/osTicket/releases) for more information about changes and new features. </p><p> Be sure to join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on announcements, security updates and alerts! Your contribution to osTicket community will be appreciated! </p><p> The osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support packages and services. For more information, or to discuss your needs, please contact us today at https://osticket.com/support/. Any feedback will be appreciated! </p><p> If managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at https://supportsystem.com/ -- no upgrading ever, and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> -<br/> osTicket Team<br/> https://osticket.com/ </p> - #Canned response templates --- isenabled: 1 title: Wat is osTicket (voorbeeld)? response: | osTicket is een veel gebruikt open source support ticketsysteem, een aantrekkelijk alternatief voor dure en complexe helpdesksystemen - eenvoudig, lichtgewicht, betrouwbaar, open source, web-based en gemakkelijk te installeren en gebruiken. notes: | attachments: - name: osTicket.txt type: text/plain data: Vooraf ingestelde bijlagen zijn super! - isenabled: 1 title: Voorbeeld (met variabelen) response: | Beste %{ticket.name.first}, <br><br>Je ticket met nummer #%{ticket.number} gemaakt op %{ticket.create_date} is naar de %{ticket.dept.name} afdeling verzonden. notes: | #Default configuration. The format is key: value and the data will be #inserted into the %config table at install time --- core: time_format: 'H:mm' date_format: 'dd-MM-y' datetime_format: 'dd-MM-y H:mm' daydatetime_format: 'cccc dd MMMM y H:mm' default_priority_id: 2 enable_daylight_saving: 0 reply_separator: '--antwoord boven deze regel--' #Do not translate below here isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 2 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 2 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 auto_refer_closed: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 disable_agent_collabs: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 allow_external_images: 0 task_number_format: '#' task_sequence_id: 2 log_level: 2 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 embedded_domain_whitelist: 'youtube.com, dailymotion.com, vimeo.com, player.vimeo.com, web.microsoftstream.com' - #Departments defined initially for the system #Fields: #id - (int:optional) id number in the database #flags - (bitmask: 0x0004 Active 0x0008 Archived) #name - (string) Short name of the department #signature - (string) Descriptive name of the department #NOTE: The department listed first by ID# will be the default department #NOTE: ------------------------------------ #The very first group listed in this document will be the primary #department of the initial staff member -- the administrator. --- id: 1 name: Support signature: | Support afdeling ispublic: 1 flags: 0x0004 group_membership: 1 - id: 2 name: Verkoop signature: | Verkoop en klantenbinding ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: Onderhoud signature: | Onderhoudsafdeling ispublic: 0 flags: 0x0004 group_membership: 0 - #Default email template group for the system #NOTE: The language field is defined for the email tempate group model, but #is not considered by the installer. Whatever language the install #loads data for, the same language will be used to load the email #templates #Fields: #isactive - (bool:0|1) true or false if the templates should be initially #usable #name - (string) descriptive name for the template group #notes - Administrative notes (viewable internally only) --- id: 1 isactive: 1 name: osTicket standaard sjabloon (HTML) notes: | Standaard osTicket sjablonen - #Default ticket filters installed for the system #NOTE: The SYSTEM BAN LIST is critically important and should _never_ be #removed from this file. The name 'SYSTEM BAN LIST' is also important #and should not be translated -- it is not displayed on the interface #Fields: #isactive - (bool:0|1) true or false if the filter is initially enabled #execorder - (int) order the filters should be executed in (lowest first) #name - (string) Descriptive name for the filter #notes - (string) Administrative notes (viewable internally only) #rules - (list<FilterRule>) List of rules for the filter #Fields for FilterRule: #isactive - (bool:0|1) true if the rule should be considered #what - (enum<email|>) field to check #how - (enum<equals|contains|dncontain>) how to check for <val> #val - (string) search value #Fields for FilterAction #type - type of filter action --- isactive: 1 execorder: 99 match_all_rules: 0 email_id: 0 target: Email #notrans name: SYSTEM BAN LIST #notrans notes: | Interne lijst om e-mailadressen te blokkeren. Verwijder deze niet rules: - isactive: 1 w: email #notrans h: equal #notrans v: test@example.com #notrans actions: - sort: 1 type: reject #notrans - #Default (dynamic) form configuration. This data is used as the initial, #minimal data for dynamic forms that ships with the system. #Fields: #id: Used only if associated with a help topic #title: Bold section title of the form #instructions: Title deck, detailed instructions on entering form data #notes: Notes for the form, shown under the fields #flags: #0x0001 If the form can be removed from the system #fields: List of fields for the form #type: Field type (short name) (eg. 'text', 'memo', 'phone', ...) #label: Field label shown to the user #name: Name used with the data internally. This is especially #useful for page and email templates, where %{ ticket.<name> } #will be used to retrieve the data from the field. #hint: Help text shown with the field #flags: Bit mask for settings & options ## From class DynamicFormField #const FLAG_MASK_CHANGE = 0x0010; # Type cannot change #const FLAG_MASK_DELETE = 0x0020; # Cannot be deleted #const FLAG_MASK_EDIT = 0x0040; # Data cannot be edited #const FLAG_MASK_DISABLE = 0x0080; # Field cannot be disabled #const FLAG_MASK_REQUIRE = 0x10000; # Requirement cannot be changed #const FLAG_MASK_VIEW = 0x20000; # View settings cannot be changed #const FLAG_MASK_NAME = 0x40000; # Name cannot be changed #configuration: Field-specific configuration #size: (text) width of the field #length: (text) maximum size of the data in the field #cols: (memo) width of the textarea #rows: (memo) height of the textarea --- id: 1 type: U #notrans title: Contact informatie flags: 0 fields: - type: text #notrans name: email #notrans label: E-mailadres sort: 1 flags: 489395 configuration: size: 40 length: 64 validator: email #notrans - type: text #notrans name: name #notrans label: Volledige naam sort: 2 flags: 489395 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Telefoonnummer sort: 3 flags: 13057 - type: memo #notrans name: notes label: Interne notities sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 2 type: T #notrans title: Ticket details instructions: Beschrijf uw probleem of vraag notes: | Dit formulier zal aan elk ticket worden gekoppeld, ongeacht de bron. U kunt willekeurige velden toevoegen aan dit formulier en deze zullen voor alle tickets beschikbaar zijn en worden ook doorzoekbaar met geavanceerd zoeken en d.m.v. filters. flags: 0 fields: - id: 20 type: text #notrans name: subject #notrans label: Samenvatting van het probleem of de vraag sort: 1 flags: 489265 configuration: size: 40 length: 50 - id: 21 type: thread #notrans name: message #notrans label: Probleem omschrijving hint: Details over de reden(en) voor het openen van het ticket. sort: 2 flags: 480547 - id: 22 type: priority #notrans name: priority #notrans label: Prioriteitsniveau flags: 274609 sort: 3 - type: C #notrans title: Bedrijfsgegevens instructions: Details beschikbaar in e-mailsjablonen flags: 0 fields: - type: text #notrans name: name #notrans label: Bedrijfsnaam sort: 1 flags: 291249 configuration: size: 40 length: 64 - type: text #notrans name: website #notrans label: Website sort: 2 flags: 274705 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Telefoonnummer sort: 3 flags: 274705 configuration: ext: false - type: memo #notrans name: address label: Adres sort: 4 flags: 12545 configuration: rows: 2 cols: 40 html: false length: 100 - type: O #notrans title: Informatie over de organisatie instructions: Gegevens over de gebruikersorganisatie flags: 0 fields: - type: text #notrans name: name #notrans label: Naam sort: 1 flags: 489395 configuration: size: 40 length: 64 - type: memo name: address label: Adres sort: 2 flags: 13057 configuration: rows: 2 cols: 40 length: 100 html: false - type: phone name: phone label: Telefoon sort: 3 flags: 13057 - type: text name: website label: Website sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo #notrans name: notes label: Interne notities sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A #notrans title: Details Taak instructions: Gelieve het probleem te omschrijven notes: | Dit formulier wordt gebruikt om een taak te creëren. flags: 0 fields: - type: text #notrans name: title #notrans flags: 487601 sort: 1 label: Titel configuration: size: 40 length: 50 - type: thread #notrans name: description #notrans flags: 413939 sort: 2 label: Beschrijving hint: Details van de reden(en) om een taak te creëren. - #Default groups defined for the system #Fields: #id - Primary id for the group #role_id - (int) default role for the group #flags - (bit mask) group flags #name - (string) descriptive name for the group #notes - (string) administrative notes (viewable internally only) #depts: (list<Department<id>>) id's of the departments to which the group #should initially have access #NOTE: ------------------------------------ #The very first group listed in this document will be the primary group of #the initial staff member -- the administrator. --- id: 1 role_id: 1 flags: 1 name: Leeuwentemmers notes: | Functioneel beheerders. Deze mensen hebben (aanvankelijk) volledige controle over alle afdelingen waar ze toegang tot hebben. depts: - 1 - 2 - 3 - id: 2 role_id: 2 flags: 1 name: Olifant wandelaars notes: | Hoge Pieten depts: - 1 - 2 - 3 - id: 3 role_id: 2 flags: 1 name: Vlo Trainers notes: | Lagere medewerkers depts: - 1 - 2 - 3 - #event.yaml #Events initially inserted into the system. --- id: 1 name: created description: - id: 2 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 8 name: overdue description: - id: 0 name: edited description: - id: 10 name: viewed description: - id: 0 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 0 name: deleted description: - id: 15 name: merged description: - id: 16 name: unlinked description: - id: 17 name: linked description: - id: 18 name: login description: - id: 19 name: logout description: - id: 20 name: message description: - id: 21 name: note description: - #files.yaml #Files initially inserted into the system. 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In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) --- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 2 forms: - 2 topic: Algemene vraag notes: | Vragen over producten of diensten - topic_id: 2 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 2 topic: Terugkoppeling notes: | Tickets die voornamelijk betrekking hebben op de afdelingen verkoop en facturatie - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 2 forms: - 2 topic: Meld een probleem notes: | Product, dienst of apparatuur gerelateerde zaken - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 2 topic: Inlogproblemen notes: | Meld een probleem aan met de toegang tot een fysiek of virtueel onderdeel - #Custom (dynamic) lists. This data is used as the initial, #minimal data for dynamic list that ships with the system. #Fields: #id: Primary id (not recommended) #name: Name of the list #name_plural: Name in plural (optional) #sort_mode: Sorting order (Alpha, -Alpha, SortCol) #masks: Edit masks to indicate various statuses of the list #(e.g if editable or deletable..etc) #notes: Notes for the list #items: List of items for the list #id: Primary id #value: Value (name) of the list item #extra: Abbreviated version of the value #status: If enabled (1 - enabled, 0 - disabled) #sort: Sort order (optional) #properties: Item-specific config based on Ticket Flags form fields #(key): (value) #properties: List properties form (see form.yaml for details) #Ticket statuses --- type: ticket-status #notrans name: Ticketstatus name_plural: Ticket statussen sort_mode: SortCol #notrans masks: 13 notes: | Ticket statussen properties: title: Ticket statuseigenschappen instructions: Eigenschappen die kunnen worden ingesteld op de status van een ticket. flags: 0 fields: - type: state #notrans name: state #notrans label: Status sort: 1 flags: 487665 configuration: prompt: Status van een ticket - type: memo #notrans name: description #notrans label: Beschrijving sort: 3 flags: 471073 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList - #Initial organizations defined for the system. #Fields: #name - Descriptive name for the organization #fields - custom fields --- name: osTicket fields: 0: | 1120 5th Street Alexandria, LA 71301 phone: (318) 290-3674 website: https://osticket.com notes: > Wij hebben niet alleen de software ontwikkeld, wij gebruiken het zelf ook voor de ondersteuning van osTicket. Wij helpen je graag om osTicket snel te kunnen implementeren en alle mogelijkheden en functionaliteiten te benutten. Neem contact op met onze professionele ondersteuning of maak gebruik van de online documentatie of gemeenschappelijke ondersteuning op ons forum. #Default system data for ticket priorities --- low: priority_id: 1 priority_desc: Laag priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 2 priority_desc: Normaal priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: Hoog priority_color: "#FEE7E7" priority_urgency: 2 emergency: priority_id: 4 priority_desc: Spoed priority_color: "#FEE7E7" priority_urgency: 1 - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #flags: (unused) #name: Display name of the column #primary: Data source for the field #secondary: Backup data source / default text #filter: What the field should link to #'link:ticket': Ticket #'link:user': User #'link:org': Organization #'link:ticketP': Ticket with hover preview #truncate: #'wrap': Fold words on multiple lines #annotations: #c: Annotation class name #p: Placement #'a': After column text #'b': Before column text #'<': Float to start (left) #'>': Float to end (right) #conditions: #crit: Criteria for the condiditon, in the form of [field, method, value] #prop: Array of CSS properties to apply to the field #'font-weight': #'font-style': #... #extra: (future use and for plugins) --- id: 1 name: "Ticket #" primary: "number" filter: "" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 2 name: "Aanmaakdatum" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "Onderwerp" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "Gebruikers naam" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "Prioriteit" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "Status" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "Sluitingsdatum" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 8 name: "Toegewezene" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 0 name: "Vervaldatum" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "Laatst bijgewerkt" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 0 name: "Afdeling" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "Laatste bericht" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "Laatste reactie" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 0 name: "team" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: --- id: 1 name: Prioriteit en Meest actuele columns: '["-cdata__priority","-lastupdate"]' - id: 2 name: Prioriteit en Meest actueel aangemaakt columns: '["-cdata__priority","-created"]' - id: 3 name: Prioriteit en verloopdatum columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: Vervaldatum columns: '["-est_duedate"]' - id: 5 name: Sluitdatum columns: '["-closed"]' - id: 6 name: Aanmaakdatum columns: '["-created"]' - id: 7 name: Update Date columns: '["-lastupdate"]' - #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: Open parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Laatst bijgewerkt - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioriteit - column_id: 8 bits: 1 sort: 6 width: 160 heading: Toegewezen aan sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: Open parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Laatst bijgewerkt - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioriteit - column_id: 8 bits: 1 sort: 6 width: 160 heading: Toegewezen aan - id: 3 title: Beantwoord parent_id: 1 flags: 43 root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Laatst bijgewerkt - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioriteit - column_id: 8 bits: 1 sort: 6 width: 160 heading: Toegewezen aan - id: 4 title: Achterstallig parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 0 bits: 1 sort: 0 width: 150 heading: Vervaldatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioriteit - column_id: 8 bits: 1 sort: 6 width: 160 heading: Toegewezen aan - id: 5 title: Mijn tickets parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Laatste aanpassing - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioriteit - column_id: 0 bits: 1 sort: 6 width: 160 heading: Afdeling sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Aan mij toegewezen parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Laatste aanpassing - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioriteit - column_id: 0 bits: 1 sort: 6 width: 160 heading: Afdeling sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Aan team toegewezen parent_id: 5 flags: 43 root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 10 bits: 1 sort: 2 width: 150 heading: Laatste aanpassing - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 5 bits: 1 sort: 5 width: 85 heading: Prioriteit - column_id: 0 bits: 1 sort: 6 width: 160 heading: team sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 8 parent_id: 0 title: Gesloten flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Sluitdatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 8 bits: 1 sort: 6 width: 160 heading: Gesloten door sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 0 parent_id: 8 title: Vandaag flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Sluitdatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 8 bits: 1 sort: 6 width: 160 heading: Gesloten door sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 8 title: Gistereren flags: 43 sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Sluitdatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 8 bits: 1 sort: 6 width: 160 heading: Gesloten door sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 0 parent_id: 8 title: Deze week flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Sluitdatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 8 bits: 1 sort: 6 width: 160 heading: Gesloten door sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 8 title: Deze maand flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Sluitdatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 8 bits: 1 sort: 6 width: 160 heading: Gesloten door sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 8 title: Dit kwartaal flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Sluitdatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 8 bits: 1 sort: 6 width: 160 heading: Gesloten door sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 0 parent_id: 8 title: Dit jaar flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Ticket - column_id: 7 bits: 1 sort: 2 width: 150 heading: Sluitdatum - column_id: 3 bits: 1 sort: 3 width: 300 heading: Onderwerp - column_id: 4 bits: 1 sort: 4 width: 185 heading: Van - column_id: 8 bits: 1 sort: 6 width: 160 heading: Gesloten door sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - #Default roles defined for the system #Fields: #id - Primary id for the role #flags - (bit mask) role flags #name - (string) descriptive name for the role #notes - (string) internal notes #permissions: (list<keys>) #NOTE: ------------------------------------ #--- id: 1 flags: 1 name: Volledige toegang notes: | Rollen met ongelimiteerde toegang permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.markanswered - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - ticket.delete - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - task.delete - canned.manage - thread.edit - id: 2 flags: 1 name: Uitgebreide Toegang notes: | Rol met uitgebreide toegang permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - canned.manage - id: 3 flags: 1 name: Beperkte toegang notes: | Rol met gelimiteerde toegang permissions: - ticket.create - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply task.create - task.assign - task.transfer - task.reply - id: 4 flags: 1 name: Alleen bezichtigen notes: Eenvoudige rol zonder toestemmingen permissions: [ ] - #Initial set of schedules and entries #Fields: #id: #flags: #0x01: FLAG_BIZHRS (Business Hours - Otherwise Holidays is assumed) #sort: Manual sort order #name: Name of the Schedule #timezone: Timezone of the Schedule #description: Description of the Schedule #entries: Schedule Entries --- id: 1 flags: 0x01 name: Monday - Friday 8am - 5pm with U.S. Holidays configuration: holidays: - 4 entries: - name: Monday repeats: weekly #notrans starts_on: 2019-01-07 starts_at: 08:00:00 ends_on: 2019-01-07 ends_at: 17:00:00 day: 1 - name: Tuesday repeats: weekly #notrans starts_on: 2019-01-08 starts_at: 08:00:00 ends_on: 2019-01-08 ends_at: 17:00:00 day: 2 - name: Wednesday repeats: weekly #notrans starts_on: 2019-01-09 starts_at: 08:00:00 ends_on: 2019-01-09 ends_at: 17:00:00 day: 3 - name: Thursday repeats: weekly #notrans starts_on: 2019-01-10 starts_at: 08:00:00 ends_on: 2019-01-10 ends_at: 17:00:00 day: 4 - name: Friday repeats: weekly #notrans starts_on: 2019-01-11 starts_at: 08:00:00 ends_on: 2019-01-11 ends_at: 17:00:00 day: 5 - id: 2 flags: 0x01 name: 24/7 entries: - name: Daily repeats: daily #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 3 flags: 0x01 name: 24/5 entries: - name: Weekdays repeats: weekdays #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 4 flags: 0 name: U.S. Holidays entries: - name: New Year's Day repeats: yearly #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 day: 1 month: 1 - name: MLK Day repeats: yearly #notrans starts_on: 2019-01-21 starts_at: 00:00:00 ends_on: 2019-01-21 ends_at: 23:59:59 day: 1 week: 3 month: 1 - name: Memorial Day repeats: yearly #notrans starts_on: 2019-05-27 starts_at: 00:00:00 ends_on: 2019-05-27 ends_at: 23:59:59 day: 1 week: -1 month: 5 - name: Independence Day (4th of July) repeats: yearly #notrans starts_on: 2019-07-04 starts_at: 00:00:00 ends_on: 2019-07-04 ends_at: 23:59:59 day: 4 month: 7 - name: Labor Day repeats: yearly #notrans starts_on: 2019-09-02 starts_at: 00:00:00 ends_on: 2019-09-02 ends_at: 23:59:59 day: 1 week: 1 month: 0 - name: Indigenous Peoples' Day (Whodat Columbus) repeats: yearly #notrans starts_on: 2019-10-14 starts_at: 00:00:00 ends_on: 2019-10-14 ends_at: 23:59:59 day: 1 week: 2 month: 10 - name: Veterans Day repeats: yearly #notrans starts_on: 2019-11-11 starts_at: 00:00:00 ends_on: 2019-11-11 ends_at: 23:59:59 day: 0 month: 0 - name: Thanksgiving Day repeats: yearly #notrans starts_on: 2019-11-28 starts_at: 00:00:00 ends_on: 2019-11-28 ends_at: 23:59:59 day: 4 week: 4 month: 0 - name: Christmas Day repeats: yearly #notrans starts_on: 2019-11-25 starts_at: 00:00:00 ends_on: 2019-11-25 ends_at: 23:59:59 day: 25 month: 12 - #Sequences installed with the system #Fields: #id: PK #name: Name of the sequence #next: Next value of the sequence #padding: Padding character #increment: Distance between two numbers of the sequence #flags: Bitmask of flag settings. Currently known values are #INTERNAL:=0x0001 (restrict delete) #ID:1 is reserved for upgrades. When transitioning to osTicket 1.10, the #sequence ID:1 will be configured to start counting from the current #MAX(ticket.ticket_id). The upgrade will miss this step if there is no #sequence with ID:1 --- id: 1 name: "Algemene Tickets" next: 1 padding: '0' increment: 1 flags: 1 - id: 2 name: "Opeenvolging van taken" next: 1 padding: '0' increment: 1 flags: 1 - #Initial Service-Level-Agreements (SLA) defined for the system #Fields: #id - (int:optional) id number in the database #flags - (int:bitmask) #isactive - (flag:1) true of false if the SLA should initially be active #enable_priority_escalation - (flag:2) true or false if the SLA should #cause the ticket priority to be escalated when it is marked overdue #disable_overdue_alerts - (flag:4) - true or false if the overdue alert #emails should _not_ go out for tickets assigned to this SLA #transient - (flag:8) - true if the SLA should change when changing #department or help topic. #grace_period - (int) number or hours after the ticket is opened before it #is marked overdue #name - (string) descriptive name of the SLA #notes - (string) administrative notes (viewable internally only) --- id: 1 flags: 3 grace_period: 18 name: Standaard SLA notes: | - #Default system data for ticket statuses #Fields: #id - (int:optional) id number in the database #name - (string) descriptive name of the status #state - (string) Main status of a ticket #(open, closed, archived, deleted) #mode - (bit) access mask (1 - enabled, 2 - internal) #flags - (bit) flags that can be set on a ticket #properties: #description - (string) Description of the status --- id: 1 name: Open state: open mode: 3 sort: 1 flags: 0 properties: description: > Open Tickets. - id: 2 name: Opgelost state: closed mode: 1 sort: 2 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Opgeloste Tickets - id: 3 name: Gesloten state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Afgesloten tickets. De tickets blijven toegankelijk voor cliënt en medewerkers. - id: 4 name: Gearchiveerd state: archived mode: 3 sort: 4 flags: 0 properties: description: > Tickets zijn alleen administratief beschikbaar, maar niet meer toegankelijk voor cliënten. - id: 5 name: Verwijderd state: deleted mode: 3 sort: 5 flags: 0 properties: description: > Tickets die verwijderd worden. Niet meer beschikbaar in de wachtrijen. - #Initial teams defined for the system. #Fields: #flags - (int) #- isenabled - (0x01) true or false if the team should be initially #enabled #- noalerts - (0x02) #name - Descriptive name for the team #notes - Administrative notes (viewable internal only) --- flags: 0x01 name: Eerstelijns ondersteuning notes: | Eerstelijns ondersteuning, verantwoordelijk voor de eerste interactie met klanten (function($R) { $R.lang['nl'] = { "format": "Format", "image": "Afbeelding", "file": "Bestand", "link": "Link", "bold": "Vet", "italic": "Cursief", "deleted": "Doorstreept", "underline": "Onderstreept", "superscript": "Superscript", "subscript": "Subscript", "bold-abbr": "B", "italic-abbr": "I", "deleted-abbr": "S", "underline-abbr": "U", "superscript-abbr": "Sup", "subscript-abbr": "Sub", "lists": "Lijsten", "link-insert": "Link invoegen", "link-edit": "Link Bewerken", "link-in-new-tab": "Open link in nieuw tabblad", "unlink": "Ontkoppelen", "cancel": "Annuleren", "close": "Afsluiten", "insert": "Invoegen", "save": "Opslaan", "delete": "Verwijder", "text": "Tekst", "edit": "Bewerken", "title": "Titel", "paragraph": "Normale tekst", "quote": "Citaat", "code": "Code", "heading1": "Koptekst 1", "heading2": "Koptekst 2", "heading3": "Koptekst 3", "heading4": "Koptekst 4", "heading5": "Koptekst 5", "heading6": "Koptekst 6", "filename": "Bestandsnaam", "optional": "Optioneel", "unorderedlist": "Ongeordende lijst", "orderedlist": "Geordende lijst", "outdent": "Uitspringen", "indent": "Inspringen", "horizontalrule": "Streep", "upload": "Upload", "upload-label": "Drop files here or click to upload", "upload-change-label": "Drop a new image to change", "accessibility-help-label": "RTF editor", "caption": "Caption", "bulletslist": "Bullets", "numberslist": "Numbers", "image-position": "Position", "none": "None", "left": "Left", "right": "Right", "center": "Center", "undo": "Undo", "redo": "Redo" }; })(Redactor);/* Dutch (UTF-8) initialisation for the jQuery UI date picker plugin. */ /* Written by Mathias Bynens <https://mathiasbynens.be/> */ ( function( factory ) { "use strict"; if ( typeof define === "function" && define.amd ) { // AMD. Register as an anonymous module. define( [ "../widgets/datepicker" ], factory ); } else { // Browser globals factory( jQuery.datepicker ); } } )( function( datepicker ) { "use strict"; datepicker.regional.nl = { closeText: "Sluiten", prevText: "Vorig", nextText: "Volgende", currentText: "Vandaag", monthNames: [ "januari", "februari", "maart", "april", "mei", "juni", "juli", "augustus", "september", "oktober", "november", "december" ], monthNamesShort: [ "jan", "feb", "mrt", "apr", "mei", "jun", "jul", "aug", "sep", "okt", "nov", "dec" ], dayNames: [ "zondag", "maandag", "dinsdag", "woensdag", "donderdag", "vrijdag", "zaterdag" ], dayNamesShort: [ "zon", "maa", "din", "woe", "don", "vri", "zat" ], dayNamesMin: [ "zo", "ma", "di", "wo", "do", "vr", "za" ], weekHeader: "Wk", dateFormat: "dd-mm-yy", firstDay: 1, isRTL: false, showMonthAfterYear: false, yearSuffix: "" }; datepicker.setDefaults( datepicker.regional.nl ); return datepicker.regional.nl; } ); <?php return array ( '' => 'Project-Id-Version: osticket-official X-Osticket-Major-Version: 1.17 POT-Create-Date: 2023-05-22 18:54 +0000 Report-Msgid-Bugs-To: support@osticket.com Language: nl_NL MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit X-Generator: osTicket i18n CLI Plural-Forms: nplurals=2; plural=(n != 1); X-Crowdin-Project: osticket-official X-Crowdin-Project-ID: 25755 X-Crowdin-Language: nl X-Crowdin-File: /1.17.x/LC_MESSAGES/messages.po X-Crowdin-File-ID: 1853 Language-Team: Dutch PO-Revision-Date: 2025-02-04 17:17 ', '"1" is recommended if AJAX is not working' => '"1" is aanbevolen als AJAX niet werkt', '%1$d - %2$d of %3$d' => '%1$d - %2$d van %3$d', '%1$d - %2$d of about %3$d' => '%1$d - %2$d van ongeveer %3$d', '%1$d consecutive errors. Maximum of %2$d allowed' => '%1$d opeenvolging van fouten. Maximaal %2$d toegestaan', '%1$d of %2$d %3$s %4$s' => '%1$d van %2$d %3$s %4$s', '%1$d of %2$d %3$s activated' => '%1$d van %2$d %3$s geactiveerd', '%1$d of %2$d %3$s deleted' => '%1$d van %2$d %3$s verwijderd', '%1$d of %2$d %3$s disabled' => '%1$d van %2$d %3$s uitgeschakeld', '%1$d of %2$d %3$s enabled' => '%1$d van %2$d %3$s ingeschakeld', '%1$d of %2$d %3$s made PRIVATE' => '%1$d van %2$d %3$s succesvol als prive aangemerkt', '%1$d of %2$d %3$s made PUBLIC' => '%1$d van %2$d %3$s publiekelijk gemaakt', '%1$d of %2$d %3$s removed' => '%1$d van %2$d %3$s verwijderd', '%1$d of %2$d %3$s status changed to %4$s' => '%1$d van %2$d %3$s status veranderd in %4$s', '%1$d of %2$d %3$s updated' => '%1$d van %2$d %3$s bijgewerkt', '%1$d of %2$d selected tickets' => '%1$d van %2$d geselecteerde tickets', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) ingelogd [%3$s]', '%1$s Contact us %2$s today for <u>expedited</u> help.' => '%1$s Contact ons %2$s vandaag voor <u>uitgebreide</u> hulp.', '%1$s Ticket #%2$s' => '%1$s Ticket %2$s', '%1$s after %2$s' => '%1$s na %2$s', '%1$s before %2$s' => '%1$s voor %2$s', '%1$s between %2$s and %3$s' => '%1$s tussen %2$s en %3$s', '%1$s has %2$d open tasks and cannot be closed' => '%1$s heeft %2$d open taken die niet gesloten kunnen worden', '%1$s in the last %2$s' => '%1$s in de laatste %2$s', '%1$s in the next %2$s' => '%1$s in de volgende %2$s', '%1$s is missing data on %2$s one or more required fields %3$s and cannot be closed' => '%1$s mist gegevens van %2$s één of meerdere verplichte velden %3$s en kan niet worden gesloten', '%1$s transferred from %2$s to %3$s' => '%1$s verhuisd van %2$s naar %3$s', '%1$s: Invalid data: %2$s' => '%1$s: Ongeldige gegevens: %2$s', '%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d Gesloten ticket' . "\0" . '%d Gesloten tickets', '%d FAQs matched your search criteria.' => '%d FAQs kwamen overeen met uw zoekcriteria.', '%d Open Ticket' . "\0" . '%d Open Tickets' => '%d open ticket' . "\0" . '%d open tickets', '%d days ago' => '%d dag(en) geleden', '%d hours ago' => '%d uur geleden', '%d minute' . "\0" . '%d minutes' => '%d minuut' . "\0" . '%d minuut', '%d minutes ago' => '%d minuten geleden', '%d months ago' => '%d maand(en) geleden', '%d overdue tasks!' => '%d taken over tijd!', '%d seconds ago' => '%d seconden geleden', '%d years ago' => '%d jaar geleden', '%s #%s deleted successfully' => '%s #%s met succes verwijderd', '%s — Organization' => '%s — Organisatie', '%s (%d hours - %s)' => '%s (%d uur - %s)', '%s - Relax!' => '%s - relax!', '%s - access link sent to your email!' => '%s - toegangslink verzonden naar uw e-mail!', '%s Note' => '%s Opmerking', '%s Tickets' => '%s tickets', '%s added as a collaborator' => '%s toegevoegd als een medewerker', '%s already assigned to %s' => '%s is al toegewezen aan %s', '%s already in the department' => '%s is al in de afdeling', '%s assigned to %s' => '%s toegewezen aan %s', '%s assigned to this organization will be orphaned.' => '%s die aan deze organisatie zijn toegewezen, zullen verwezen/gaan zweven.', '%s by {somebody} {timestamp}' => '%s door {somebody} op {timestamp}', '%s cannot be closed' => '%s kan niet worden gesloten', '%s contains "%s"' => '%s bevat "%s"', '%s does not have a value' => '%s heeft geen waarde', '%s does not have any tasks' => '%s heeft geen taken', '%s does not have any tickets' => '%s heeft geen tickets', '%s does not include %s' => '%s bevat niet %s', '%s has a value' => '%s heeft een waarde', '%s in (%s)' => '%s in (%s)', '%s includes %s' => '%s bevat %s', '%s is %s' => '%s is %s', '%s is a required field' => '%s is een verplicht veld', '%s is already a collaborator' => '%s is al een medewerker', '%s is assigned a %s that is not active.' => '%s is een %s toegewezen die niet actief is.', '%s is assigned to %s' => '%s is toegewezen aan %s', '%s is available' => '%s is beschikbaar', '%s is currently assigned to <b>%s</b>' => '%s is op dit moment toegewezen aan <b>%s</b>', '%s is not %s' => '%s is niet %s', '%s is required' => '%s is vereist', '%s logged in [%s], via %s' => '%s ingelogd [%s], via %s', '%s logged out [%s]' => '%s uitgelogd [%s]', '%s matches pattern %s' => '%s komt overeen met %s', '%s not in (%s)' => '%s is niet in (%s)', '%s or greater' => '%s of meer', '%s or later' => '%s of later', '%s status changed to %s' => '%s status veranderd in %s', '%s successfully' => '%s successvol', '%s transferred to %s department' => '%s verhuisd naar afdeling %s', '%s: %s: Field not defined' => '%s: %s: Veld niet gedefinieerd', '%s: Call to non-existing function' => '%s: vraag aan niet bestaande functie', '%s: Call to undefined function' => '%s: vraag naar niet gedefiniëerde functie', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: Fout bij het parsen van het SQL schema! Vraag hulp bij de ontwikkelaars (#4)', '%s: Field must have `variable` set to be imported' => '%s: veld moet `variable` hebben om te kunnen worden geïmporteerd', '%s: Invalid or unknown' => '%s: onbekend of niet juist', '%s: Model does not define meta.pk' => '%s: Model heeft geen meta.pk aangemaakt', '%s: Model does not define meta.table' => '%s: Model heeft geen meta.table gedefinïeerd', '%s: Not a valid email address' => '%s: Dit is geen geldig emailadres', '%s: Poorly encoded base64 data' => '%s: Slecht gecodeerde base64 gegevens', '%s: Reply posted successfully' => '%s: Reactie succesvol opgeslagen', '%s: Reverse does not specify any constraints' => '%s: Omgekeerd bevat geen beperkingen', '%s: Unable to map header to the object field' => '%s: Onmogelijk om de kop aan het objectveld te koppelen', '%s: Unable to process cleanup file' => '%s: kan het opschoon bestand niet verwerken', '%s: Unable to retrieve template' => '%s: Onmogelijk om sjabloon op te halen', '%s: Unexpected data received in API request' => '%s: Onverwachte gegevens ontvangen in API verzoek', '%s: Unknown or invalid' => '%s: onbekend of ongeldig', '%s: Unknown or invalid %s' => '%s: onbekend of ongeldig %s', '%s: Unknown or invalid ID.' => '%s: onbekend of ongeldig id.', '%s: Unknown or invalid number.' => '%s: Onbekend, of ongeldig nummer.', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s: Onbekende of ongeldige schema signature (handtekening) (%s .. %s)', '%s: Unknown template style %s' => '%s: Onbekende layout/style/opmaak %s', '(0 to disable)' => '(0 om uit te schakelen)', '(Default)' => '(Standaard)', '(Enter a key). Value selected from the list initially' => '(Druk op een toets). Waarde geselecteerd van de initiële lijst', '(Latest)' => '(Laatste)', '(Override global setting)' => '(Overschrijft standaard instelling)', '(chars)' => '(tekens)', '(disabled)' => '(uitgeschakeld)', '(enabled by default)' => '(standaard ingeschakeld)', '(faster performance)' => '(snellere prestaties)', '(for HTML email processing)' => '(voor HTML e-mailverwerking)', '(for XML API)' => '(voor XML API)', '(in-use and default template sets cannot be disabled)' => '(in gebruik, standaard sjablonen kunnen niet uitgeschakeld worden)', '(in-use)' => '(in-gebruik)', '(internal)' => '(intern)', '(on front-page sidebar)' => '(op de voorpagina, zijbalk)', '(optional)' => '(optioneel)', '(publish)' => '(publiceer)', '(retired)' => '(gepensioneerd)', '(root)' => '(root)', '(rows)' => '(rijen)', '(truncated)' => '(afgekapt)', '(type not set)' => '(type niet ingesteld)', '-- As Entered --' => '-- Zoals ingevoerd --', '<b>%s</b> posted %s' => '<b>%s</b> plaatste %s', '<b>Hi %s</b> - You must <a>change your password to continue</a>!' => '<b>Hoi %s</b> - je moet eerst <a>je wachtwoord veranderen</a> om verder te gaan!', '<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>Welkom terug %s</b>! U staat in het systeem geregistreerd als \'op vakantie\', Geef uw leidinggevende door dat u weer terug bent.', '<b>{somebody}</b> added <strong>%s</strong> as collaborators {timestamp}' => '<b>{somebody}</b> toegevoegd <strong>%s</strong> als bijdrager {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> heeft dit toegewezen aan <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> heeft dit toegewezen aan <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> changed ownership to {<User>data.owner} {timestamp}' => '<b>{somebody}</b> eigenaarschap is gewijzigd in {<User>data.owner} {timestamp}', '<b>{somebody}</b> changed the status to <strong>{<TicketStatus>data.status}</strong> {timestamp}' => '<b>{somebody}</b> de status is gewijzigd naar <strong>{<TicketStatus>data.status}</strong> {timestamp}', '<b>{somebody}</b> claimed this {timestamp}' => '<b>{somebody}</b> heeft zich deze toegeëigend op {timestamp}', '<b>{somebody}</b> removed <strong>%s</strong> from the collaborators {timestamp}' => '<b>{somebody}</b> heeft <strong>%s</strong> van de samenwerkers verwijderd {timestamp}', '<b>{somebody}</b> resent <strong><a href="#thread-entry-{data.entry}">a previous response</a></strong> {timestamp}' => '<b>{somebody}</b> opnieuw verzonden <strong><a href="#thread-entry-{data.entry}">een vorig antwoord</a></strong> am {timestamp}', '<b>{somebody}</b> transferred this to <strong>{dept}</strong> {timestamp}' => '<b>{somebody}</b> dit overgebracht naar <strong>{dept}</strong> {timestamp}', '<strong>%1$s</strong> changed from <strong>%2$s</strong> to <strong>%3$s</strong>' => '<strong>%1$s</strong> veranderd van <strong>%2$s</strong> naar <strong>%3$s</strong>', '<strong>%1$s</strong> set to <strong>%2$s</strong>' => '<strong>%1$s</strong> ingesteld tot <strong>%2$s</strong>', '<strong>Disable</strong> new ticket auto-response' => '<strong>Uitschakelen</strong> nieuw ticket automatisch antwoordbericht', '<strong>Disable</strong> overdue alerts notices.' => 'Over tijd meldingen <strong>uitschakelen</strong>.', '<strong>Stop</strong> processing further on match!' => '<strong>stop</strong> met verder behandelen als er een match is!', '<strong>Use</strong> the Reply-To email header' => '<strong>Gebruik</strong> de Reply-To email header', 'A collaborator' => 'Een medewerker', 'A confirmation email has been sent' => 'Een bevestigings-e-mail is verstuurd', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => 'Een eenmalige melding die -indien geactiveerd- verzonden wordt indien een gebruiker het maximum toegestande open tickets heeft bereikt.', 'A page currently in-use CANNOT be disabled!' => 'Een pagina die momenteel in gebruik is kan NIET worden uitgeschakeld!', 'A primary system language is required' => 'Een primaire systeemtaal is verplicht', 'API' => 'API', 'API Calls' => 'API calls', 'API Error' => 'API fout', 'API Key' => 'API-sleutel', 'API Key is auto-generated. Delete and re-add to change the key.' => 'API sleutel is automatisch gegenereerd. Verwijder en voeg opnieuw toe om deze sleutel aan te passen.', 'API Keys' => 'API sleutels', 'API key not authorized' => 'API sleutel niet geauthorizeerd', 'API key not found/active or source IP not authorized' => 'API-sleutel niet gevonden/actief of bron IP adres niet geautoriseerd', 'Abbrev' => 'Afk', 'Abbreviation' => 'Afkorting', 'Ability to access the user directory' => 'Mogelijkheid om toegang te hebben tot de gebruikersmap', 'Ability to add new users' => 'Mogelijkheid om nieuwe gebruikers aan te maken', 'Ability to add/remove emails from banlist via ticket interface' => 'De mogelijkheid om emailadressen toe te voegen/ te verwijderen van de zwarte lijst via het ticketsysteem', 'Ability to add/update/disable/delete canned responses' => 'Mogelijkheid om ingesloten reacties te maken/wijzigen/verwijderen of uit te schakelen', 'Ability to add/update/disable/delete knowledgebase categories and FAQs' => 'Mogelijkheid om kennisdatabase categorieën en FAQs te verwijderen, uitschakelen of aan te maken', 'Ability to assign tasks to agents or teams' => 'Mogelijkheid om taken aan agenten of teams toe te kennen', 'Ability to assign tickets to agents or teams' => 'Mogelijkheid om taken aan agenten of teams toe te kennen', 'Ability to close tasks' => 'Mogelijkheid om een taak te sluiten', 'Ability to close tickets' => 'Mogelijkheid om een ticket te sluiten', 'Ability to create new organizations' => 'Mogelijkheid om nieuwe organisaties aan te maken', 'Ability to create tasks' => 'Mogelijkheid om taken aan te maken', 'Ability to delete organizations' => 'Mogelijkheid om organisaties te verwijderen', 'Ability to delete tasks' => 'Mogelijkheid om taken te verwijderen', 'Ability to delete tickets' => 'Mogelijkheid om tickets te verwijderen', 'Ability to delete users' => 'Mogelijkheid om gebruikers te verwijderen', 'Ability to edit tasks' => 'Mogelijkheid om taken te wijzigen', 'Ability to edit thread items of other agents' => 'Mogelijkheid om discussies van andere agenten te bewerken', 'Ability to edit tickets' => 'Mogelijkheid om tickets te bewerken', 'Ability to manage active user accounts' => 'Mogelijkheid om actieve gebruiker-accounts te beheren', 'Ability to manage organizations' => 'Mogelijkheid om organisaties te beheren', 'Ability to manage user information' => 'Mogelijkheid om gebruikersinformatie te beheren', 'Ability to open tickets on behalf of users' => 'Mogelijkheid om uit naam van gebruikers tickets te openen', 'Ability to post a ticket reply' => 'Mogelijkheid om een ticket te beantwoorden', 'Ability to post task update' => 'Mogelijkheid om een taak bij te werken', 'Ability to transfer tasks between departments' => 'De mogelijkheid om tickets te verplaatsen naar een andere afdeling', 'Ability to transfer tickets between departments' => 'De mogelijkheid om tickets te verplaatsen naar een andere afdeling', 'Ability to view stats of other agents in allowed departments' => 'Mogelijkheid om statistieken van andere managers in toegestane afdelingen te zien', 'About this osTicket Installation' => 'Over deze osTicket installatie', 'Accept All Emails' => 'Accepteer alle emails', 'Accept Email Collaborators' => 'Accepteer emailteams', 'Accept email from unknown Users' => 'accepteer email van onbekende gebruikers', 'Access' => 'Toegang', 'Access Credentials' => 'Toegangscodes', 'Access Denied' => 'Toegang geweigerd', 'Access Denied!!!' => 'Toegang geweigerd!!!', 'Access Denied. Contact Admin' => 'Toegang geweigerd. Neem contact op met uw systeembeheerder', 'Access Denied. Contact your help desk administrator to have an account registered for you' => 'De toegang is geweigerd. Neem contact op met uw helpdesk beheerder als u een account wilt', 'Access Denied. Possibly invalid ticket ID' => 'De toegang is geweigerd. Mogelijk ongeldig ticket-id', 'Access Token' => 'Toegangstoken', 'Access Token Required' => 'Toegangstoken vereist', 'Access denied' => 'Toegang geweigerd', 'Access denied. Contact admin if you believe this is in error' => 'Toegang geweigerd. Contacteer uw beheerder als u denkt dat dit een fout is', 'Access link' => 'Toegangskoppeling', 'Account' => 'Account', 'Account Access' => 'Account toegang', 'Account Confirmation Email' => 'Bevestiging-e-mail', 'Account Confirmed Page' => 'Account bevestigingspagina', 'Account Flags' => 'Account markeringen', 'Account Manager' => 'Account manager', 'Account Registration' => 'Account Registratie', 'Account Type' => 'Account type', 'Account activation email sent to %s' => 'Account activatie e-mail verstuurd naar %s', 'Account confirmation required' => 'Accountbevestiging vereist', 'Account is administratively locked' => 'Account is administratief vergrendeld', 'Account is already confirmed' => 'dit account is al bevestigd', 'Account password reset email sent to %s' => 'Account wachtwoord herstel e-mail verzonden naar %s', 'Acquiring Lock' => '"Lock" wordt aangevraagd', 'Action Denied. Ticket is locked by someone else!' => 'Actie geweigerd. Ticket is in gebruik door iemand anders!', 'Action Denied. You are not allowed to assign/reassign tickets.' => 'Actie geweigerd. U mag geen tickets toekennen.', 'Action denied. Contact admin for access' => 'Toegang geweigerd. Contact de administrator/beheerder om toegang te krijgen', 'Actions' => 'Acties', 'Actions are executed in the order declared below' => 'Acties worden uitgevoerd in de onderstaande volgorde', 'Active' => 'Actief', 'Active (Registered)' => 'Actief (geregistreerd)', 'Activity Description' => 'Beschrijving van de activiteit', 'Activity Title' => 'Naam van de Activiteit', 'Add' => 'Toevoegen', 'Add "Full Access" permission for the "Everyone" user' => 'Voeg volledige toegang voor de \'iedereen\' gebruiker toe', 'Add Arrow' => 'Voeg een pijl toe', 'Add Collaborator' => 'Voeg samenwerker toe', 'Add Custom Form' => 'Voeg een aangepast formulier toe', 'Add Ellipse' => 'Ellips toevoegen', 'Add FAQ' => 'Voeg FAQ toe', 'Add Filter' => 'Voeg filter toe', 'Add Form' => 'Voeg formulier toe', 'Add Instance' => 'Instantie toevoegen', 'Add Key' => 'Voeg Sleutel toe', 'Add List' => 'Lijst toevoegen', 'Add New' => 'Voeg toe', 'Add New API Key' => 'Nieuwe API-sleutel toevoegen', 'Add New Agent' => 'Nieuwe medewerker toevoegen', 'Add New Canned Response' => 'Nieuw voorgedefineerd antwoord toevoegen', 'Add New Category' => 'Nieuwe categorie toevoegen', 'Add New Custom Form' => 'Voeg een persoonlijk formulier toe', 'Add New Custom List' => 'Nieuwe aangepaste lijst toevoegen', 'Add New Department' => 'Voeg afdeling toe', 'Add New Email' => 'Nieuw emailadres toevoegen', 'Add New Email Address' => 'Voeg Emailadres toe', 'Add New Email Address to Ban List' => 'Een e-mailadres aan de blokkadelijst toevoegen', 'Add New FAQ' => 'Voeg nieuwe FAQ toe', 'Add New Filter' => 'Nieuw Filter toevoegen', 'Add New Help Topic' => 'Nieuw Help-onderwerp toevoegen', 'Add New Instance' => 'Nieuwe instantie toevoegen', 'Add New Intance' => 'Nieuwe instantie toevoegen', 'Add New Item' => 'Nieuw element toevoegen', 'Add New List Item' => 'Nieuw lijstelement toevoegen', 'Add New Organization' => 'Voeg organisatie toe', 'Add New Page' => 'Voeg een nieuwe pagina toe', 'Add New Plugin' => 'Voeg nieuwe Plugin toe', 'Add New Queue' => 'Nieuwe wachtrij', 'Add New Response' => 'Nieuwe reactie toevoegen', 'Add New Role' => 'Voeg een nieuwe rol toe', 'Add New SLA Plan' => 'Toevoegen nieuwe SLA', 'Add New Sequence' => 'Voeg nieuwe systeemteller toe', 'Add New Task' => 'Voeg een nieuwe taak toe', 'Add New Team' => 'Voeg team toe', 'Add New Template' => 'Nieuw sjabloon toevoegen', 'Add New Template Set' => 'Voeg een nieuwe sjablonenset toe', 'Add New User' => 'Nieuwe gebruiker toevoegen', 'Add Organization' => 'Organisatie toevoegen', 'Add Other Field' => 'Criteria toevoegen', 'Add Page' => 'voeg een pagina toe', 'Add Plan' => 'Plan toevoegen', 'Add Queue' => 'Rij toevoegen', 'Add Response' => 'Voeg een reactie toe', 'Add Role' => 'Rol toevoegen', 'Add Rule' => 'Regel toevoegen', 'Add Sub Queue' => 'Subwachtrij toevoegen', 'Add Template' => 'Sjabloon toevoegen', 'Add Text' => 'Tekst toevoegen', 'Add Topic' => 'Onderwerp toevoegen', 'Add User' => 'Gebruiker toevoegen', 'Add a Language' => 'Voeg taal toe', 'Add a collaborator' => 'Voeg een deelnemer toe', 'Add a custom form' => 'Voeg een aangepast formulier toe', 'Add a form' => 'Voeg een formulier toe', 'Add a separate field for the extension' => 'Een apart veld toevoegen voor de extentie', 'Add new custom form section' => 'Voeg een nieuw aangepast formulier sectie toe', 'Add personal queue' => 'Persoonlijke wachtrij toevoegen', 'Add personal search' => 'Toevoegen van persoonlijke zoekopdracht', 'Add to Organization' => 'Toevoegen aan organisatie', 'Add to all tickets from this organization' => 'Voeg toe aan alle tickets van deze organisatie', 'Added' => 'Toegevoegd', 'Added Successfully' => 'Succesvol toegevoegd', 'Additional File Type Filters' => 'Extra bestandstype filters', 'Addressee (To and Cc)' => 'Geadresseerde (Aan en Cc)', 'Admin' => 'Beheerder', 'Admin Dashboard' => 'Beheerder Dashboard', 'Admin Email' => 'Admin e-mailadres', 'Admin Notes' => 'Admin notities', 'Admin Panel' => 'Controlepaneel', 'Admin User' => 'Beheerder', 'Admin\'s Email Address' => 'Aministrator of beheerders emailadres', 'Admin\'s first name' => 'Beheerders voornaam', 'Admin\'s last name' => 'Beheerders achternaam', 'Admin\'s login name. Must be at least three (3) characters.' => 'Administrator/beheerder gebruikerscode. Moet minstens 3 karakters lang zijn.', 'Admin\'s personal email address. Must be different from system\'s default email.' => 'De beheerders persoonlijke e-mailadres. Moet afwijken van het systeem standaard e-mailadres.', 'Administratively Locked' => 'Geblokkeerd om administrative redenen', 'Administrator' => 'Beheerder', 'Advanced' => 'Geavanceerd zoeken', 'Advanced CSV Options' => 'Geavanceerde CSV-opties', 'Advanced Search' => 'Uitgebreid zoeken', 'Advanced Ticket Search' => 'Geavanceerd zoeken', 'After' => 'Erna', 'After %d month' . "\0" . 'After %d months' => 'Na %d maand' . "\0" . 'Na %d maanden', 'Agent' => 'Medewerker', 'Agent Assigned' => 'Toegewezen Agent', 'Agent Dashboard' => 'Medewerker Dashboard', 'Agent Directory' => 'Lijst van medewerkers', 'Agent Excessive Logins' => 'Excessieve inlogpogingen door medwerker', 'Agent Identity Masking' => 'Verberg de identiteit van agenten', 'Agent Login' => 'Medewerkers login', 'Agent Maximum File Size' => 'maximale bestandsgrootte voor agenten', 'Agent Panel' => 'Medewerkers menu', 'Agent Password Reset' => 'Vertegenwoordiger Wachtwoord Herstellen', 'Agent Session Timeout' => 'Medewerker sessieverloop', 'Agent Settings and Options' => 'Medewerker Instellingen en Opties', 'Agent Welcome Email' => 'Medewerker welkomsbericht', 'Agent assigning the ticket' => 'Medewerker die het ticket toewijst', 'Agent has access to the admin panel' => 'Agent heeft toegang tot het admin-paneel', 'Agent is unavailable for assignment' => 'Deze agent is niet beschikbaar voor toekenning', 'Agent logout' => 'Medewerker uitloggen', 'Agent name' => 'Agentnaam', 'Agent performing the assignment' => 'De medewerker die de toekenning uitvoert', 'Agent posting the note or response' => 'De agent die de notitie of reactie heeft ingezonden', 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department. Alerts can be enabled for each associated team.' => 'De medewerker heeft toegang tot tickets die zijn toegewezen aan een het team waartoe zij behoren, ongeacht de afdeling waartoe het ticket behoort. Notificaties kunnen voor elk gekoppeld team worden verstuurd.', 'Agent\'s ticket view link' => 'Medewerkers ticket link', 'Agents' => 'Medewerkers', 'Agents (%d)' => 'Medewerkers (%d)', 'Agents Settings' => 'Medewerker instellingen', 'Agents who are members of %s' => 'Medewerkers die lid zijn van %s', 'Agents who are primary members of %s' => 'Medewerkers die primaire leden zijn van %s', 'Alert' => 'Waarschuwing', 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => 'Berichtgeving naar medewerkers, wanneer er een interne activiteit heeft plaatsgevonden, zoals een interne notitie of wanneer een medewerker een reactie toegevoegd heeft aan een ticket.', 'Alert sent to agents on stale or overdue task.' => 'Notificatie verzonden naar medewerkers bij verlopen of achterstallige tickets.', 'Alert sent to agents on stale or overdue tickets.' => 'Melding verzonden naar medewerkers bij verlopen of achterstallige tickets.', 'Alert sent to agents on task assignment.' => 'Notificatie tbv medewerkers, bij het toekennen van een taak.', 'Alert sent to agents on task transfer.' => 'Notificatie tbv medewerkers bij het verhuizen van een taak.', 'Alert sent to agents on ticket assignment.' => 'Melding verzonden naar medewerker bij toewijzen ticket.', 'Alert sent to agents on ticket transfer.' => 'Melding verzonden naar medewerker bij ticket overdracht.', 'Alert sent to agents, if enabled, on new task.' => 'Notificatie tbv medewerkers, Mits ingeschakeld, bij een nieuwe taak.', 'Alert sent to agents, if enabled, on new ticket.' => 'Melding verzonden naar personeel, indien ingeschakeld bij een nieuwe ticket.', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => 'Melding verzonden naar medewerkers, indien ingeschakeld, wanneer gebruiker reageert op bestaande ticket.', 'Alert sent to selected agents, if enabled, on new activity.' => 'Melding verzonden naar geselecteerde medewerkers, indien ingeschakeld, bij nieuwe activiteiten.', 'Alerts' => 'Notificaties', 'Alerts & Notices' => 'Waarschuwingen & meldingen', 'Alerts and Notices' => 'Waarschuwingen en meldingen', 'All' => 'Alle', 'All Active Policies' => 'Alle actieve beleidsregels', 'All Active Recipients' => 'Alle actieve ontvangers', 'All Categories' => 'Alle categorieën', 'All Departments' => 'Alle afdelingen', 'All Help Topics' => 'Alle onderwerpen', 'All Tasks (%s)' => 'Alle taken (%s)', 'All Teams' => 'Alle teams', 'All Tickets' => 'Alle tickets', 'All Topics' => 'Alle onderwerpen', 'All logs' => 'Alle logboekvermeldingen', 'All members see all tickets' => 'Alle leden zien alle tickets', 'Allow External Images' => 'Externe afbeeldingen toestaan', 'Allow Future Dates' => 'Toekomstige datums toestaan', 'Allow HTML input in this box' => 'HTML in dit vak toestaan', 'Allow Password Resets' => 'Wachtwoord herstellen toestaan', 'Allow Reopen' => 'Geef toestemming om te heropenen', 'Allow System iFrame' => 'System iFrame toestaan', 'Allow entries into the future' => 'Items in de toekomst toestaan', 'Allow multiple selections' => 'Sta meerdere selecties toe', 'Allow tickets on this status to be reopened by end users' => 'Geef eindgebruikers de mogelijkheid om tickets met deze status te heropenen', 'Alphabetical' => 'Alfabetisch', 'Alphabetical (Reversed)' => 'Alfabetisch (Omgekeerd)', 'Alphabetically' => 'Alfabetisch', 'Already in use system email' => 'Systeem e-mail is al in gebruik', 'Already in-use as system email' => 'Al in gebruik als systeem e-mail', 'An access link will be emailed to you.' => 'Een link voor toegang zal worden verstuurd per e-mail.', 'Annotate' => 'Annoteer', 'Answer' => 'Antwoord', 'Answered' => 'Beantwoord', 'Any' => 'Elke', 'Any changes will require re-authorization' => 'Elke wijziging vereist opnieuw autorisatie', 'Append' => 'Toevoegen aan huidige reactie', 'Applications' => 'Toepassingen', 'Applied cleanup script %s' => 'Opschoon script %s toegepast', 'Apply' => 'Toepassen', 'Applying updates to database stream: %s' => 'Updates toepassen op database-stream: %s', 'Archive' => 'Archief', 'Archive folder cannot be same as fetched folder (INBOX)' => 'Archiefmap kan niet dezelfde zijn als de opgehaalde map (INBOX)', 'Archived' => 'Gearchiveerd', 'Are you sure want to <b>disable</b> %s?' => 'Ben je zeker dat je wil <b>uitschakelen</b> %s?', 'Are you sure want to <b>enable</b> %s?' => 'Ben je zeker dat je wil <b>inschakelen</b> %s?', 'Are you sure want to flag the selected tasks as <font color="red"><b>overdue</b></font>?' => 'Weet u zeker dat u de geselecteerde taken wilt markeren als <font color="red"><b>Achterstallig</b></font>?', 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => 'Weet u zeker dat u %1$s van <strong>%2$s</strong> wilt <b>VERWIJDEREN</b>?', 'Are you sure you want to <b>ban</b> %s?' => 'Weet u zeker dat u %s wilt <b>Blokkeren</b>?', 'Are you sure you want to <b>change</b> ticket owner to %s?' => 'Weet je zeker dat je ticket %s van eigenaar wilt <b>wijzigen</b>?', 'Are you sure you want to <b>disable</b> %s?' => 'Weet je zeker dat je %s wilt <b>uitschakelen</b>?', 'Are you sure you want to <b>disable</b> (lock) %s?' => 'Weet je zeker dat je %s wilt <b>uitschakelen</b> (locken)?', 'Are you sure you want to <b>enable</b> %s?' => 'Weet je zeker dat je %s wilt <b>inschakelen</b>?', 'Are you sure you want to <b>enable</b> (unlock) %s?' => 'Weet je zeker dat je %s wilt <b>inschakelen</b> (unlocken)?', 'Are you sure you want to <b>remove</b> %s from ban list?' => 'Weet u zeker dat u %s van de bloklijst wilt <b>verwijderen</b>?', 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => 'Weet u zeker dat u de toebedeling aan <b>%s</b> van dit ticket ongedaan wilt maken?', 'Are you sure you want to CLAIM %s?' => 'Weet je zeker dat je %s wil toeëigenen?', 'Are you sure you want to CLOSE %s?' => 'Weet je zeker dat je %s wilt SLUITEN?', 'Are you sure you want to DELETE %s?' => 'Weet u zeker dat u %s wilt verwijderen?', 'Are you sure you want to REOPEN %s?' => 'Weet je het zeker dat je %s wilt HEROPENEN?', 'Are you sure you want to change the user\'s organization?' => 'Weet u zeker dat u de gebruiker\'s organisatie wilt wijzigen?', 'Are you sure you want to flag the ticket as <b>answered</b>?' => 'Weet u zeker dat u dit ticket de status op <b>beantwoord</b> wilt zetten?', 'Are you sure you want to flag the ticket as <b>unanswered</b>?' => 'Weet u zeker dat u de status van dit ticket wilt veranderen in <b>"ONbeantwoord"</b>?', 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => 'Weet u zeker dat u de status van dit ticket op <font color=red><b>VERLOPEN</b></font> wilt zetten?', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => 'Weet u zeker dat u deze pagina wilt verlaten? Eventuele wijzigingen die u heeft ingevuld gaan verloren!', 'Are you sure you want to make %s <b>private</b> (internal)?' => 'Weet je zeker dat je %s <b>privé</b> wilt maken (intern)?', 'Are you sure you want to make %s <b>public</b>?' => 'Weet je zeker dat je %s wilt <b>publiceren</b>?', 'Are you sure you want to remove this attachment?' => 'weet u zeker dat u deze bijlage wilt verwijderen?', 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => 'Weet je zeker dat je een <b>Wachtwoord Herstel Link</b> wilt verzenden naar <em> %s </em>?', 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => 'Weet je zeker dat je een <b>Account Activatie Link</b> wilt verzenden naar <em> %s </em>?', 'Article Content' => 'Artikel inhoud', 'Ascending' => 'Oplopend', 'Assign' => 'toewijzen', 'Assign Agent' => 'Ken de agent toe', 'Assign Tasks' => 'Taken toekennen', 'Assign Team' => 'Ken het team toe', 'Assign To' => 'Toewijzen aan', 'Assign tickets from this organization to the <em>Account Manager</em>' => 'Ken tickets van deze organisatie toe aan de <em>account manager</em>', 'Assign to Agent' => 'Agent toekennen', 'Assign to Team' => 'Team toekennen', 'Assign/transfer comments' => 'Toewijzen/overplaatsen opmerkingen', 'Assigned' => 'Toegewezen', 'Assigned Agent' => 'Toegewezen medewerker', 'Assigned Agent / Team' => 'Toegekende medewerker/team', 'Assigned Staff' => 'Toegewezen medewerker', 'Assigned Tasks' => 'Toegekende taken', 'Assigned Teams' => 'Toegekende teams', 'Assigned To' => 'Toegewezen aan', 'Assigned/closing agent' => 'Toegewezen/sluitende medewerker', 'Assigned/closing team' => 'Toegewezen/sluitend team', 'Assignee' => 'Toegewezene', 'Assignee changed by <b>{somebody}</b> to <strong>{assignees}</strong> {timestamp}' => 'Toewijzing gewijzigd door <b>{somebody}</b> naar <strong>{assignees}</strong> op {timestamp}', 'Assignee selection required' => 'Toekenner selectie verplicht', 'Assignment Alert' => 'Toewijzing Alert', 'Attach Canned Response' => 'Voeg een ingevoegde reactie toe', 'Attached files' => 'Bijgevoegde bestanden', 'Attachment Count' => 'Aantal Bijlagen', 'Attachments' => 'Bijlagen', 'Attachments (%d)' => 'Bijlagen (%d)', 'Attachments Storage and Settings' => 'Bijlage opslag en instellingen', 'Attachments for %s' => 'Bijlages voor %s', 'Attempts' => 'Pogingen', 'Auth. token used for auto-login' => 'Auth. token gebruikt voor auto-login', 'Authentication' => 'Authenticatie', 'Authentication Backend' => 'Authenticatie \'backend\'', 'Authentication Error' => 'Verificatiefout', 'Authentication Required' => 'Verificatie vereist', 'Authentication Settings' => 'Authenticatie instellingen', 'Authentication Sources' => 'Authenticatie bronnen', 'Authentication Token' => 'Authenticatietoken', 'Authentication and Registration Templates & Pages' => 'Authenticatie en Registratie Sjablonen & Pagina\'s', 'Authentication backend does not support password updates' => 'U kunt hier uw wachtwoord niet wijzigen (authenticatie backend) ', 'Author' => 'Auteur', 'Auto Add Members From' => 'Automatische leden toevoegingsformulier', 'Auto Cron' => 'Auto Cron (systeem taakplanner)', 'Auto Detect' => 'Automatische detectie', 'Auto Refresh Rate' => 'Auto Refresh Rate', 'Auto-Assignment' => 'Automatische toekenning', 'Auto-Response' => 'Automatisch antwoordbericht', 'Auto-Response Email' => 'Auto-antwoord Email', 'Auto-assign To' => 'auto-toekennen aan', 'Auto-refer on Close' => 'Automatisch doorverwijzen bij sluiten', 'Automated Collaboration' => 'Automatische samenwerking', 'Automatically add collaborators from email fields' => 'Voeg teams/medewerkers automatisch toe uit email velden', 'Autoresponder' => 'Automatische beantwoording', 'Autoresponder Settings' => 'Automatisch antwoord instellingen', 'Autoresponse sent to user, if enabled, on new ticket.' => 'Automatisch antwoord dat gestuurd wordt naar de gebruiker bij nieuwe tickets.', 'Avatar' => 'Profielafbeelding', 'Avatar Source' => 'Bron avatar', 'Back To Index' => 'Terug naar Index', 'Back up the current database if you haven\'t done so already.' => 'Maak een backup van de huidige database, als u dat nog niet heeft gedaan.', 'Backend' => 'Backend', 'Backtrace' => 'Backtrace', 'Bad data. Expected: %s' => 'Foute gegevens. Verwacht: %s', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => 'Slecht voorvoegsel (prefix). Moet een underscore ( _ ) aan het einde hebben. bijv.: \'ost_\'', 'Bad username' => 'Ongeldige gebruikersnaam', 'Ban Email <%s>' => 'Blokkeer Emailadres <%s> ', 'Ban New Email' => 'Nieuwe e-mail blokkeren', 'Ban Status' => 'Status blokkade', 'Banlist' => 'Geblokkeerd', 'Banned Email Addresses' => 'Geblokkeerde e-mailadressen', 'Banned Emails' => 'Geblokkeerde e-mailadressen', 'Base Variables' => 'Basis variabelen', 'Basic Authentication' => 'Basisverificatie', 'Basic Fields' => 'Basis velden', 'Basic Information' => 'Algemene gegevens', 'Basic Installation Completed' => 'Standaard installatie afgerond', 'Basic Ticket Information' => 'Basis Ticket Informatie', 'BasicAuth' => 'BasicAuth', 'Be liberal, they\'re internal' => 'Wees vrijzinnig, ze zijn intern', 'Be patient. The upgrade process will take a couple of seconds.' => 'Een ogenblik, het upgradeproces duurt enekele secondes.', 'Before' => 'Ervoor', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => 'Voordat we beginnen, controleren we de configuratie van uw webserver om er zeker van te zijn dat u aan de minimale vereisten van de laatste versie van osTicket voldoet.', 'Below is a summary of the database patches to be applied.' => 'Onderstaand een opsomming van alle database upgrades die moeten worden uitgevoerd.', 'Below, you\'ll find some useful links regarding your installation.' => 'Onderstaand treft u enige handige links met betrekking tot uw installatie aan.', 'Between' => 'tussen', 'Bind Agent Session to IP' => 'Koppel de medewerker sessie aan een ipadres', 'Bring Forward' => 'Breng naar voren', 'Bro, not sure how you got here!' => 'Hoe komt u in hemelsnaam hier terecht?', 'Built' => 'Ontwikkeld', 'Built-In' => 'Ingebouwd', 'Built-in Forms' => 'Ingebouwde formulieren', 'CAPTCHA Text' => 'CAPTCHA tekst', 'CLI' => 'Opdrachtregel (CLI)', 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => 'Kan Tickets aanmaken <em>(XML/JSON/EMAIL)</em>', 'Can Execute Cron' => 'Kan Cron uitvoeren', 'Cancel' => 'Annuleren', 'Cancel Changes' => 'Wijzigingen annuleren', 'Canned Attachments' => 'Standaard bijlagen', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => 'Standaard Auto-antwoord verzonden naar de gebruiker bij een nieuw ticket, gebaseerd op filterovereenkomsten. Overschrijft "normale" auto-antwoorden.', 'Canned Response' => 'Standaard antwoorden', 'Canned Responses' => 'Standaard antwoorden', 'Canned response is in use by email filter(s)' => 'Voorgedefinieerd antwoord is in gebruik door email filter(s)', 'Canned response settings' => 'Voorgedefineerde antwoorden instellingen', 'Cannot compile this regular expression' => 'Kan deze regulaire expressie niet compileren', 'Categories' => 'Categorieën', 'Category' => 'Categorie', 'Category Description' => 'Categorie omschrijving', 'Category Information' => 'Categorie informatie', 'Category Listing' => 'Categorie lijsten', 'Category Name' => 'Categorie Naam', 'Category Type' => 'Categorie type', 'Category already exists' => 'Categorie bestaat al', 'Category description is required' => 'Categoriebeschrijving is vereist', 'Category does not have FAQs' => 'Deze categorie heeft geen FAQs', 'Category is required' => 'Categorie is vereist', 'Category name is required' => 'Categorienaam is vereist', 'Change' => 'Wijzigen', 'Change Department' => 'Verander van afdeling', 'Change Owner' => 'Verander eigenaar', 'Change Password' => 'Wijzig wachtwoord', 'Change Primary Department' => 'Verander primaire afdeling', 'Change Status' => 'verander status', 'Change Status — %1$d %2$s selected' => 'Verander status — %1$d %2$s geselecteerd', 'Change Tasks Status' => 'Verander Status van Taken', 'Change Tickets Ownership' => 'Verander eigendom van ticket', 'Change Tickets Status' => 'Verander de ticketstatus', 'Change User' => 'verander gebruiker', 'Change permission of ost-config.php to remove write access as shown below.' => 'verander de permissies van ost-config.php, om de schrijfbeveiliging weer te activeren, als onderstaand.', 'Change the primary department and primary role of the selected agents' => 'Verander de primaire afdeling en primaire rol van de geselecteerde agenten', 'Change user for ticket #%s' => 'Wijzig gebruiker voor ticket #%s', 'Changing Email Address will invalidates set Credentials' => 'Het wijzigen van het e-mailadres maakt de ingestelde gegevens ongeldig', 'Changing Oauth2 provider will overwrite existing credentials' => 'Het wijzigen van de OAuth2 provider overschrijft de bestaande gegevens', 'Check Ticket Status' => 'Controleer ticket status', 'Check applicable API services enabled for the key.' => 'Controleer de bijbehorende API services bij deze sleutel.', 'Check columns to export' => 'Kolommen selecteren om te exporteren', 'Check one or more' => 'Kies 1 of meer', 'Checkbox' => 'Selectie vak', 'Choices' => 'Keuzes', 'Choose maximum size of a single file uploaded to this field' => 'Kies de maximale grootte van een enkel bestand dat geüpload mag worden voor dit veld', 'Claim' => 'Overnemen', 'Claim on Response' => 'Inhoud van het ticket meesturen bij het antwoord', 'Cleaning up!...' => 'Bezig met opschonen!......', 'Clear all filters and sort' => 'Hef alle limieten op en sorteer', 'Click on the category to browse FAQs or manage its existing FAQs.' => 'Klik op de categorie om door de onderliggende veelgestelde vragen te bladeren of om de bestaande veelgestelde vragen te beheren.', 'Click on the category to browse FAQs.' => 'Klik op een categorie om door de vragen te bladeren.', 'Click on the file, select change permission, and then giving all permissions to the file.' => 'Klik op het bestand, kies voor permissies wijzigen, u kunt dan alle toegang tot het bestand open zetten.', 'Click on the file, select change permission, and then remove write access.' => 'Klik op het bestand, selecteer \'verander permissies\' en verwijder de schrijftoegang.', 'Click on the title to edit.' => 'Klik op de titel om te bewerken.', 'Click to create a new note' => 'Klik hier om een nieuwe notitie te maken', 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => 'Als u op <Strong>Sla wijzigingen op</strong> klikt, zal alle aan het ticket gekoppelde informatie permanent verdwijnen', 'Client' => 'Klant', 'Client Portal' => 'Client Portaal', 'Client Quick Access' => 'Sneltoegang', 'Client interface is disabled and ONLY admins can access staff control panel.' => 'De gebruikersportaal is uitgeschakeld, alleen beheerders kunnen inloggen.', 'Clone an existing agent' => 'Kopieer een bestaande agent', 'Clone an existing role' => 'Kopieer een bestaande rol', 'Close' => 'Sluiten', 'Close Date' => 'Sluitingsdatum', 'Close Task #%s' => 'Sluit taak #%s', 'Closed' => 'Gesloten', 'Closed By' => 'Gesloten door', 'Closed Date' => 'Sluitdatum', 'Closed Tickets' => 'Gesloten tickets', 'Closed by <b>{somebody}</b> with status of {<TicketStatus>data.status} {timestamp}' => 'Gesloten door <b>{somebody}</b> met status: {<TicketStatus>data.status} {timestamp}', 'Closed by <b>{somebody}</b> {timestamp}' => 'Gesloten door <b>{somebody}</b> {timestamp}', 'Collaborator' => 'Samenwerker', 'Collaborator Count' => 'Aantal samenwerkers', 'Collaborator Tickets Visibility' => 'Zichtbaar voor samenwerkers', 'Collaborators' => 'Deelnemers', 'Collaborators (%d)' => 'Deelnemers (%d)', 'Collaborators for {<Organization>data.org} organization added' => 'Samenwerkers voor {<Organization>data.org} organisatie toegevoegd', 'Collision Avoidance Duration' => 'Duur van de collisionvermijding', 'Columns' => 'Kolommen', 'Commercial Support Available' => 'Commerciele ondersteuning beschikbaar', 'Common Attachments' => 'Voorgedefineerde bijlages', 'Communication' => 'Communicatie', 'Company' => 'Organisatie', 'Company Information' => 'Bedrijfsgegevens', 'Company Profile' => 'Bedrijfsprofiel', 'Complete the form below to add a new organization.' => 'Vul onderstaand formulier in om een organisatie toe te voegen.', 'Complete the form below to create a user account for <b>%s</b>.' => 'Vul het onderstaande formulier in om een account voor <b> %s </b> te maken.', 'Completed' => 'Afgerond', 'Completed Tasks' => 'Afgeronde taken', 'Config' => 'Instellingen', 'Config Signature' => 'Configuratie handtekening', 'Config file permission' => 'instellingenbestand permissies', 'Config file rename required to continue!' => 'bestandsnaam van instellingenbestand verplicht om verder te gaan!', 'Configuration file does NOT exist. Follow steps below to add one.' => 'Het instellingenbestand bestaat NIET. Volg onderstaande instructies om dit bestand te maken.', 'Configuration file is not writable' => 'Het instellingenbestand is niet schrijfbaar', 'Configuration file missing!' => 'Configuratiebestand onvindbaar!', 'Configuration file rename required!' => 'Het is noodzakelijk om uw configuratiebestand te hernoemen!', 'Configuration for deleted plugins CANNOT be recovered.' => 'Configuratie voor verwijderde plugins kan niet worden hersteld.', 'Configure Authentication' => 'Configureer authenticatie', 'Configure Mailbox Authentication' => 'Configureer mailboxverificatie', 'Configure Options' => 'Opties configureren', 'Confirm New Password' => 'Bevestig nieuw wachtwoord', 'Confirm Password' => 'Bevestig wachtwoord', 'Confirm your current password and enter a new password to continue' => 'Bevestig uw huidige wachtwoord en voer uw nieuwe wachtwoord in om door te gaan', 'Confirmation sent to user when a new message is appended to an existing ticket.' => 'Bevestiging die verzonden wordt aan de gebruiker indien een nieuw bericht is toegevoegd aan een bestaand ticket.', 'Conflicts with system email above' => 'Conflicteert met het systeem e-mailadres hierboven', 'Congratulations!' => 'Gefeliciteerd!', 'Congratulations! osTicket upgrade has been completed successfully.' => 'Gefeliciteerd! osTicket is succesvol bijgewerkt.', 'Contact Us' => 'Contact ons', 'Contact admin for such access' => 'Contacteer de administrator voor dergelijke toegang', 'Contains' => 'Bevat', 'Content' => 'Inhoud', 'Continue' => 'Doorgaan', 'Copy Paste' => 'Kopieren plakken', 'Copyright' => 'Copyright', 'Correct any errors below and try again' => 'Corrigeer de fouten hieronder en probeer opnieuw', 'Correct any errors below and try again.' => 'Verbeter onderstaande fouten en probeer opnieuw.', 'Corresponding Role' => 'Overeenkomstige rol', 'Could not find or read this file' => 'Bestand niet gevonden of onleesbaar', 'Cowardly refusing to remove or lock out the only active administrator' => 'Laffe weigering tot het verwijderen of blokkeren van de enige actieve beheerder', 'Cpanel' => 'Cpanel', 'Create' => 'Aanmaken', 'Create Account' => 'Maak account aan', 'Create Date' => 'Aanmaakdatum', 'Create Dept' => 'Maak afdeling', 'Create New Organization' => 'Maak een nieuwe organisatie', 'Create New Ticket' => 'Maak een nieuw ticket', 'Create New User' => 'Creëer nieuwe gebruiker', 'Create Task' => 'Taak aanmaken', 'Create Team' => 'Maak team', 'Create Ticket' => 'Ticket aanmaken', 'Create a Password' => 'Maak nieuw wachtwoord', 'Create an account' => 'Een account aanmaken', 'Created' => 'Aangemaakt', 'Created On' => 'Gemaakt op', 'Created by <b>{somebody}</b> {timestamp}' => 'Gemaakt door <b>{somebody}</b> {timestamp}', 'Creator' => 'Auteur', 'Credentials' => 'Gegevens', 'Criteria' => 'Criteria', 'Cron Job' => 'Crontaak', 'Cron job executed' => 'Crontaak uitgevoerd', 'Current Password' => 'Huidig wachtwoord', 'Current Status' => 'Huidige status', 'Current password is required' => 'Huidig wachtwoord is vereist', 'Current ticket status (%s) does not allow the end user to reply.' => 'De huidige status (%s) van dit ticket staat het een eindgebruiker niet toe om te reageren.', 'Currently locked by %s' => 'Op dit moment in gebruik door %s', 'Currently selected user' => 'Huidige gebruiker', 'Custom' => 'Aangepast', 'Custom (Regular Expression)' => 'Vrije ingave (regulaire expressie)', 'Custom Forms' => 'Aangepaste formulieren', 'Custom Lists' => 'Aangepaste lijsten', 'Custom lists are used to provide drop-down lists for custom forms.' => 'Aangepaste lijsten worden gebruikt om keuzelijsten te bieden op aangepaste formulieren.', 'Customer Support System' => 'Klanten Helpdesk', 'DEBUG' => 'Ontcijferen (DEBUG)', 'Dashboard' => 'Dashboard', 'Data Integrity' => 'Data inegriteit', 'Data is required in this field in order to close the related ticket' => 'Gegevens zijn verplicht in dit veld om een gerelateerd ticket te kunnen sluiten', 'Database Information and Usage' => 'Database informatie en gebruik', 'Database Settings' => 'Database instellingen', 'Database connection information' => 'Database connectie gegevens', 'Database doesn\'t exist' => 'Database bestaat niet', 'Database name required' => 'Database naam vereist', 'Date' => 'Datum', 'Date Added' => 'Datum toegevoegd', 'Date Closed' => 'Sluitdatum', 'Date Created' => 'Aanmaakdatum', 'Date Format' => 'Datumformaat', 'Date Installed' => 'Installatiedatum', 'Date and Time' => 'Datum en tijd', 'Date and Time Format' => 'Datum en Tijdformaat', 'Date and Time Options' => 'Datum en Tijd opties', 'Date created' => 'Aanmaakdatum', 'Date format is required' => 'Datumnotatie is vereist', 'Datetime format is required' => 'Datum/Tijd notatie is vereist', 'Day, Date and Time Format' => 'Dag, Datum en TIjdformaat', 'Day, Datetime format is required' => 'Dag, Datum/Tijd notatie is vereist', 'Debug logs' => 'Uitgebreide systeemmeldingen (debug)', 'Default' => 'Standaard', 'Default 2FA' => 'Standaard 2FA', 'Default Alert Email' => 'Standaard e-mailadres voor meldingen', 'Default Department' => 'Standaard afdeling', 'Default Department is required' => 'Standaard Afdeling is verplicht', 'Default Email' => 'Standaard e-mailadres', 'Default From Name' => 'Standaard Van naam', 'Default Help Topic' => 'Standaard helponderwerp', 'Default Locale' => 'Standaard Indelingen', 'Default Log Level' => 'Standaard Logniveau', 'Default MTA' => 'Standaard Mailserver', 'Default Page Size' => 'Standaard paginagrootte', 'Default Paper Size' => 'Standaard papierformaat', 'Default Priority' => 'Standaardprioriteit', 'Default SLA' => 'Standaard SLA', 'Default Signature' => 'Standaardhandtekening', 'Default Status' => 'Standaard status', 'Default System Email' => 'Standaard systeem e-mail', 'Default Task Number Format' => 'Standaard Taak nummer formaat', 'Default Task Number Sequence' => 'Standaard taak nummering', 'Default Template Set' => 'Standaard template set', 'Default Thank-You Page' => 'Standaard dankpagina', 'Default Ticket Number Format' => 'Standaard ticketnummer formaat', 'Default Ticket Number Sequence' => 'Standaard ticketnummersequentie', 'Default Ticket Queue' => 'Standaard ticketoverzicht', 'Default Time Zone' => 'Standaard tijdszone', 'Default Timezone is required' => 'Standaard Tijdzone is vereist', 'Default email address' => 'Standaard emailadres', 'Default email address e.g support@yourcompany.com - you can add more later!' => 'Standaard e-mailadres (bijv support@bedrijf.nl). U kunt er later nog meer toevoegen!', 'Default email address of ticket owner' => 'Standaard emailadres van de ticket-eigenaar', 'Default email is required' => 'Standaard e-mail adres is vereist', 'Default email only applies to outgoing emails without SMTP setting.' => 'Standaard email (heeft alleen betrekking op uitgaande email zonder de SMTP instelling).', 'Default help topic must be set to active' => 'Standaard help onderwerp moet worden ingesteld op actief', 'Default selection for this field' => 'Standaard selectie voor dit invoer veld', 'Definition' => 'Definitie', 'Defunct - missing' => 'Defect - ontbreekt', 'Delete' => 'Verwijderen', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => 'Verwijder %1$s %2$s %3$s en alle bijbehorende bijlages en gegevens.', 'Delete %s' => 'Verwijder %s', 'Delete Category' => 'Verwijder Categorie', 'Delete Draft' => 'Verwijder concept', 'Delete FAQ' => 'Verwijder FAQ', 'Delete Organization' => 'verwijder organisatie', 'Delete Selected Entries' => 'Verwijder geselecteerde items', 'Delete Tasks' => 'Verwijder taken', 'Delete Ticket' => 'Verwijder ticket', 'Delete User' => 'Verwijder gebruiker', 'Delete emails' => 'Verwijderde e-mails', 'Deleted' => 'Verwijderd', 'Deleted Queues cannot be recovered' => 'Verwijderde rijen kunnen niet hersteld worden', 'Deleted data CANNOT be recovered, including any associated FAQs.' => 'Verwijderde data kan niet hersteld worden, inclusief bijbehorende FAQs.', 'Deleted data CANNOT be recovered, including any associated attachments.' => 'Verwijderde gegevens kunnen NIET worden teruggehaald, inclusief bijbehorende bijlages.', 'Deleted data CANNOT be recovered, including any associated rules.' => 'Verwijderde gegevens kunnen niet worden hersteld, met inbegrip van alle bijbehorende regels.', 'Deleted data CANNOT be recovered.' => 'Verwijderde gegevens kunnen niet worden hersteld.', 'Deleted organization CANNOT be recovered' => 'Een verwijderde organisatie kan niet hersteld worden', 'Deleted roles CANNOT be recovered.' => 'Verwijderde rollen kunnen NIET teruggehaald worden.', 'Deleted tasks CANNOT be recovered, including any associated attachments.' => 'Verwijderde taken (en hun bijbehorende bijlages) kunnen niet teruggehaald worden.', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => 'Verwijderde tickets, inclusief bijbehorende bijlagen, kunnen NIET hersteld worden.', 'Deleted users and tickets CANNOT be recovered' => 'Verwijderde gebruikers en tickets kunnen niet teruggehaald worden', 'Department' => 'Afdeling', 'Department Email' => 'Afdelings Email', 'Department Information' => 'Afdelingsinformatie', 'Department Manager' => 'Afdelingsbeheerder', 'Department Members' => 'Afdelingsleden', 'Department Name (%s)' => 'Afdelingsnaam (%s)', 'Department Signature' => 'Afdelings-handtekening', 'Department Signature (%s)' => 'Afdelingshandtekening (%s)', 'Department already exists' => 'Afdeling bestaat al', 'Department and extended access members' => 'Afdeling en uitgebreide toegangsmedewerkers', 'Department is required' => 'Afdeling is vereist', 'Department members only' => 'Alleen afdelingsleden', 'Department selection is required' => 'Selectie van Departement vereist', 'Department selection required' => 'Selecteren van de afdeling is vereist', 'Department\'s Default' => 'Afdelingsstandaard', 'Departments' => 'Afdelingen', 'Departments with agents can not be deleted. Move the agents first.' => 'Afdleingen met agenten kunnen niet worden verwijderd, verhuis de agenten eerst naar een andere afdeling.', 'Descending' => 'Aflopend', 'Description' => 'Beschrijving', 'Diagnostic' => 'Diagnose', 'Disable' => 'Uitschakelen', 'Disable Agent Collaborators' => 'Medewerkers uitschakelen', 'Disable autoresponse' => 'Automatisch antwoordbericht uitschakelen', 'Disabled' => 'Inactief', 'Disabled — All users are guests' => 'Uitgeschakeld -- Alle gebruikers zijn gastgebruikers', 'Disabling knowledge base disables clients\' interface.' => 'Het uitschakelen van de kennisdatabase schakelt ook de client-interface uit.', 'Dispatcher compile error. Function not callable' => 'Afhandel compileer fout. Functie niet opvraagbaar', 'Display format' => 'Weergave-indeling', 'Do Not Email Reply' => 'Dit antwoord niet via email versturen', 'Do Nothing' => 'Doe niets', 'Does Not Contain' => 'Bevat geen', 'Does Not Match Regex' => 'Voldoet niet aan regex', 'Doing stuff!' => 'Bezig!', 'Domain' => 'Domein', 'Don\'t just make customers happy, make happy customers!' => 'Maak klanten niet gelukkig, zorg voor gelukkige klanten!', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => 'Laat technische problemen niet van invloed zijn op uw implementatie van osTicket. Vraag hulp en expertise om specifieke problemen aan te pakken om osTicket soepel, efficient en veilig te laten draaien.', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => 'Maak u geen zorgen, we zullen u deze schrijftoegang na installatie laten uitschakelen', 'Done? Continue' => 'Voltooid? Ga verder', 'Double' => 'Dubbel', 'Download' => 'download', 'Draft body not found in request' => 'Notitietekst niet gevonden in verzoek', 'Drop Down' => 'Drop Down', 'Drop files here or %s choose them %s' => 'Sleep hier bestanden naar toe of %s kies ze %s', 'Due Date' => 'Vervaldatum', 'Due date can NOT be set on a closed ticket' => 'Vervaldatum kan NIET worden ingesteld op een gesloten ticket', 'Due date must be in the future' => 'Vervaldatum moet in de toekomst zijn', 'Due date overrides SLA\'s grace period.' => 'De verloopdatum overschreidt de termijn die in de SLA is afgesproken.', 'Dynamic Fields' => 'Dynamische velden', 'ERROR' => 'FOUT', 'Earliest' => 'Vroegste', 'Earliest date selectable' => 'Eerst mogelijke te selecteren datum', 'Edit' => 'Bewerk', 'Edit Category' => 'Wijzig Categorie', 'Edit FAQ' => 'Bewerk FAQ', 'Edit Thread' => 'Bewerk Reeks', 'Edit Thread Entry' => 'Wijzig Discussie ingave', 'Edit Ticket' => 'Bewerk ticket', 'Editable' => 'Wijzigbaar', 'Edited' => 'Bewerkt', 'Edited on %s by %s' => 'Bewerkt op %s door %s', 'Editing Ticket #%s' => 'Ticket #%s bewerken', 'Editor Spacing' => 'Editor Afstand', 'Email %s added to banlist' => 'Het e-mailadres %s is toegevoegd aan de blokkadelijst', 'Email (%s)' => 'E-mail (%s)', 'Email Access Link' => 'Stuur link voor toegang', 'Email Address' => 'E-mailadres', 'Email Address Name' => 'Naam Emailadres', 'Email Address — e.g. me@mycompany.com' => 'E-mailadres, bijv.: jan@kabelkrant.nl', 'Email Addresses' => 'E-mailadressen', 'Email Diagnostic' => 'E-mail diagnose', 'Email Domain' => 'Emaildomein', 'Email Fetching' => 'E-mail ophalen', 'Email Information and Settings' => 'Email informatie en instellingen', 'Email Mailbox' => 'Email Mailbox', 'Email Meta-Data' => 'E-mail Meta-Data', 'Email Name' => 'Email naam', 'Email Recipients' => 'E-mail-ontvangers', 'Email Settings' => 'Email instellingen', 'Email Settings and Options' => 'Email instellingen en opties', 'Email Subject and Body' => 'E-mail Onderwerp en Bericht', 'Email Template Set' => 'E-mailsjabloon instellingen', 'Email Template Sets' => 'E-mailsjabloon instellingen', 'Email Templates' => 'E-mailsjablonen', 'Email address added to ban list successfully' => 'E-mailadres succesvol toegevoegd aan de blokkadelijst', 'Email already exists' => 'E-mailadres bestaat al', 'Email already in banlist' => 'Dit e-mailadres staat reeds op de blokkadelijst', 'Email already in the ban list' => 'E-mail adres reeds aanwezig in de blokkadelijst', 'Email already in use by another agent' => 'E-mail is al in gebruik door een andere medewerker', 'Email already registered. Would you like to %1$s sign in %2$s?' => 'E-mail al geregistreerd. Wilt u %1$s inloggen %2$s?', 'Email already setup as system email' => 'E-mail al ingesteld als systeem e-mail', 'Email already used as admin email!' => 'E-mailadres al gebruikt als admin e-mail!', 'Email attachments to the user' => 'Stuur bijlagen naar de gebruiker', 'Email in use by an agent' => 'E-mail in gebruik door een medewerker', 'Email is assigned to another user' => 'E-mail toegewezen aan een andere gebruiker', 'Email is in banlist! Must be removed before any reply/response' => 'Dit e-mailadres staat op de blokkadelijst. Het e-mailadres moet daarvan worden afgehaald alvorens we kunnen reageren', 'Email is in banlist. Must be removed to reply.' => 'E-mailadres staat op de bloklijst. Deze moet eerst worden verwijderd alvorens er kan worden gereageerd.', 'Email is not in the banlist' => 'E-mailadres staat niet op de blokkadelijst', 'Email loop detected' => 'E-mail lus gedetecteerd', 'Email name required' => 'E-mailnaam vereist', 'Email or Username' => 'E-mail of gebruikersnaam', 'Email parse failed' => 'Het parseren van e-mail is mislukt ', 'Email removed from banlist' => 'E-mailadres uit de blokkadelijst gehaald', 'Email templates must define both "subject" and "body" parts of the template' => 'Email templates moeten zowel "onderwerp" als "inhoud" van de template bevatten', 'Emailed Tickets Priority' => 'Gemailed Ticket Prioriteit', 'Emails' => 'E-mails', 'Emails Per Fetch' => 'E-mails per ophaling', 'Empty' => 'Leeg', 'Enable' => 'Inschakelen', 'Enable Attachments' => 'Schakel bijlagen in', 'Enable CAPTCHA on new web tickets.' => 'Zet CAPTCHA (antispam) aan bij het insturen van nieuwe tickets.', 'Enable Canned Responses' => 'Schakel voorgedefinieerde reacties in', 'Enable Knowledge Base' => 'Schakel de kennisdatabase in', 'Enable Rich Text' => 'Schakel tekstopmaak (RTF) in', 'Enable html in thread entries and email correspondence.' => 'HTML toestaan in discussie ingaves en email berichten.', 'Enable use of authentication tokens to auto-login users' => 'Authenticatietokens om gebruikers automatisch aan te loggen aanzetten', 'Enabled' => 'Ingeschakeld', 'Enables attachments, regardless of channel' => 'Schakel bijlage in, ongeacht herkomst', 'End' => 'Einde', 'EndUser email address is not valid! Consider updating it before responding' => 'E-mailadres eindgebruiker is niet geldig! Overweeg om het te updaten alvorens een reactie te geven', 'Ends With' => 'Eindigt met', 'Enter a new password' => 'Voer een nieuw wachtwoord in', 'Enter a new password to change current one' => 'Voer een nieuw wachtwoord in om het huidige te wijzigen', 'Enter a number' => 'Voer een nummer in', 'Enter a phone number for the extension' => 'Voer een telefoonnummer in voor de extensie', 'Enter a valid IP address' => 'Voer een geldig IP-adres in', 'Enter a valid date' => 'Geef een geldige datum op', 'Enter a valid email address' => 'Voer een geldig e-mailadres in', 'Enter a valid email domain, like domain.com' => 'Voor een geldig e-mail domein in, zoals domein.com', 'Enter a valid phone extension' => 'Geef een geldig telefoon-extensie in', 'Enter a valid phone number' => 'Voer een geldig telefoonnummer in', 'Enter lock time in minutes' => 'Voer lock tijd in minuten in', 'Enter one name and abbreviation per line.' => 'Vul één naam en afkorting per lijn in.', 'Enter one name and email address per line.' => 'Voer maximaal 1 naam en e-mailadres per regel.', 'Enter text shown on the image' => 'Voer de tekst in die wordt weergegeven op de afbeelding', 'Enter the text shown on the image.' => 'Voer de tekst op de afbeelding in.', 'Enter valid numeric value' => 'Voer geldige numerieke waarde in', 'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => 'Voer je gebruikersnaam of emailadres opnieuw in in het onderstaande formulier en klik op <strong>Login</strong> om toegang te krijgen tot je account en je wachtwoord opnieuw in te stellen.', 'Enter your username or email address below' => 'Vul hieronder uw gebruikersnaam of e-mail in', 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => 'Voer je gebruikersnaam of emailadres in in het onderstaande formulier en klik op de knop <strong>Email verzenden</strong> om een wachtwoordherstel link te versturen naar je bij ons bekende emailaccount.', 'Entered date span is invalid. Selection ignored.' => 'Het ingevoerde tijdsvlak is ongeldig. Selectie genegeerd.', 'Equal' => 'Gelijk aan', 'Error' => 'Fout', 'Error Adding OAuth2 Instance' => 'Fout bij toevoegen van OAuth2', 'Error Saving' => 'Fout bij opslaan', 'Error accessing SQL file %s' => 'Geen toegang tot SQL bestand %s', 'Error adding organization' => 'Toevoegen organisatie mislukt', 'Error adding task' => 'Fout toevoegen taak', 'Error adding user' => 'Gebruiker toevoegen mislukt', 'Error installing osTicket.' => 'Fout bij de installatie van osTicket.', 'Error occurred. Aborting...' => 'Er zijn fouten opgetreden.... Afbreken....', 'Error parsing SQL schema' => 'Fout bij het parsen van SQL schema', 'Error saving credentials' => 'Fout bij opslaan van gegevens', 'Error updating ticket status' => 'Fout bij het updaten van de ticket status', 'Errors' => 'Fouten', 'Errors configuring your profile. See messages below' => 'Er zitten fouten in uw profiel. Zie berichten hieronder', 'Every minute' . "\0" . 'Every %d minutes' => 'Elke minuut' . "\0" . 'Elke %d minuten', 'Excessive errors processing emails for %1$s (%2$s).' => 'Te veel fouten bij het verwerken van e-mails voor %1$s (%2$s).', 'Excessive failed login attempts' => 'Overmatig aantal mislukte pogingen om in te loggen', 'Excessive login attempts (%s)' => 'Buitensporige inlog pogingen (%s)', 'Excessive login attempts (user)' => 'Buitensporige inlog pogingen (%s)', 'Excessive login attempts by a user.' => 'Buitensporige login pogingen door een gebruiker.', 'Excessive login attempts by an agent?' => 'Buitensporige inlogpogingen door een medewerker?', 'Execution Order' => 'Volgorde van uitvoering', 'Expandable Variables' => 'Uitbreidbare variabelen', 'Expecting NULL or instance of %s. Got a %s instead' => 'Verwacht een NULL of instantie van %s. We kregen echter %s', 'Expired Access Token gets auto-refreshed on use' => 'Verlopen toegangstoken wordt automatisch vernieuwd bij gebruik', 'Expires' => 'Vervalt', 'Export' => 'Exporteer', 'Ext' => 'Ext', 'Extended Access' => 'Uitgebreide toegang', 'Extension' => 'Uitbreiding', 'F. Last' => 'V. Achternaam', 'FAQ' => 'FAQ', 'FAQ Categories' => 'Veel gestelde vragen: Categorieën', 'FAQ answer is required' => 'FAQ antwoord is vereist', 'FAQ article' => 'FAQ artikel', 'FAQ category' => 'FAQ categorie', 'FAQ category the question belongs to.' => 'de FAQcategorie waar deze vraag aan toe behoort.', 'FAQs' => 'Veel gestelde vragen', 'FTP' => 'FTP', 'Failed agent login attempt (%s)' => 'Mislukte agent login poging (%s)', 'Failed login attempt (user)' => 'Mislukte login poging (gebruiker)', 'Fall back to primary role on assignments' => 'Terugvallen op primaire rol bij opdrachten', 'Featured' => 'Aanbevolen', 'Featured (promote to front page)' => 'Uitgelicht (toon op homepage)', 'Featured Knowledge Base Articles' => 'Aanbevolen Knowledge Base-artikelen', 'Featured Questions' => 'Uitgelichte vragen', 'Fetch Frequency' => 'Ophaal frequentie', 'Fetch interval required' => 'Ophaal interval vereist', 'Fetch on auto-cron' => 'Fetch met de systeemtaakplanner (autocron)', 'Fetched Emails' => 'Opgehaalde E-mails', 'Fewest digits allowed in a valid phone number' => 'Minimaal aantal cijfers toegelaten voor een geldig telefoonnummer', 'Field Configuration' => 'Veld configuratie', 'Field Setup' => 'Veld configuratie', 'Field has validation errors' => 'Dit veld heeft validatiefouten', 'Field variable name is not unique' => 'Veldnaam is niet uniek', 'Fields' => 'velden', 'Fields marked editable allow agents and endusers to update the content of this field after the form entry has been created.' => 'Velden die gemarkeerd zijn als wijzigbaar staan agenten en eindgebruikers toe om de inhoud van dit veld aan te passen nadat de formulieringave gecreëerd is.', 'File Import Error' => 'Bestand Importeer Fout', 'File Upload' => 'Bestand uploaden', 'File Upload Error' => 'Fout bij het uploaden van bestand', 'File is too large' => 'Het bestand is te groot', 'File size is too large' => 'Bestand is te groot', 'File type is not allowed' => 'Bestandstype is niet toegestaan', 'Filename' => 'Bestandsnaam', 'Filter' => 'Filter', 'Filter Actions' => 'filter acties', 'Filter Name' => 'Filter naam', 'Filter Rules' => 'Filter regels', 'Filter Status' => 'Filter Status', 'Filters are executed based on execution order. Filter can target specific ticket source.' => 'Filters worden uitgevoerd op uitvoervolgorde. ', 'First' => 'Eerst', 'First L.' => 'Voornaam A.', 'First Last' => 'Voornaam achternaam', 'First M. Last' => 'Voornaam M. Achternaam', 'First Name' => 'Voornaam', 'First name is required' => 'Voornaam is vereist', 'First name required' => 'Voornaam verplicht', 'Flagged as overdue by the system {timestamp}' => 'Als achterstallig gemarkeerd door het systeem {timestamp}', 'For Agents' => 'Voor medewerkers', 'For EndUsers' => 'Voor gebruikers', 'For EndUsers Only' => 'Alleen voor eindgebruikers', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => 'Voor een compleet bijgewerkte gids, kijkt u op de %1$s osTicket Wiki-pagina %2$s', 'For details - please view %s or check your email.' => 'Voor details bekijk a.u.b. %s of check uw e-mail.', 'Force HTTPS' => 'HTTPS afdwingen', 'Force all requests through HTTPS.' => 'Forceer alle verzoeken via HTTPS.', 'Forgot My Password' => 'Ik ben mijn wachtwoord vergeten', 'Forgot your login info? Contact Admin.' => 'Uw inlog info vergeten? Contacteer de Admin.', 'Form Fields' => 'Formuliervelden', 'Format' => 'Formaat', 'Forms' => 'Formulieren', 'Forms are used to allow for collection of custom data' => 'Formulieren worden gebruikt om te zorgen voor inzameling van aangepaste gegevens', 'Free text shown in the form, such as a disclaimer' => 'Variabele tekst, weergegeven in het formulier, zoals bijv. een notitie', 'Frequently Asked Questions' => 'Veel gestelde vragen', 'From' => 'Van', 'From Email' => 'Van E-mail', 'From name to use when replying to a thread' => 'Te gebruiken Van naam bij beantwoorden van een conversatie', 'Full Name' => 'Volledige naam', 'General Settings' => 'Algemene instellingen', 'Get Professional Help' => 'Ontvang professionele hulp', 'Get technical help!' => 'Krijg technische hulp!', 'Getting ready!' => 'Wees bereid!', 'Global default task settings and options.' => 'Globale standaard taak instellingen en opties.', 'Global setting - can be disabled at department or email level.' => 'Globale instelling - kan uitgeschakeld worden op afdelings- of email-niveau.', 'Go!' => 'Ga!', 'Good luck.' => 'Veel succes!', 'Grace Period' => 'Responstijd', 'Grace Period (hrs)' => 'Respons tijd (uur)', 'Grace period required' => 'Aflossingsvrije periode vereist', 'Greater Than' => 'Meer dan', 'Guest' => 'Gast', 'Guest Ticket Access' => 'Gast Ticket toegang', 'Guest User' => 'Gast', 'HTML' => 'HTML', 'Have an account with us?' => 'Heeft u een account bij ons?', 'Header Spoofing' => 'Email Header Spoofing', 'Height' => 'Hoogte', 'Help Text' => 'Help tekst', 'Help Topic' => 'Help onderwerpen', 'Help Topic Information' => 'Help-onderwerp informatie', 'Help Topics' => 'Help onderwerpen', 'Help text shown with the field' => 'Help tekst weergegeven met het veld', 'Help topic' => 'Help onderwerp', 'Help topic full path' => 'Volledig pad naar het help-item', 'Help topic name is required' => 'Help onderwerp naam is vereist', 'Help topic selection is required' => 'Selectie van Help-onderwerp is vereist', 'Helpdesk Name' => 'Helpdesk naam', 'Helpdesk Name/Title' => 'Helpdesk naam/titel', 'Helpdesk Status' => 'Helpdesk Status', 'Helpdesk URL' => 'Helpdesk URL', 'Helpdesk URL is required' => 'Helpdesk URL is vereist', 'Helpdesk software - powered by osTicket' => 'Helpdesk software - powered by osTicket', 'Helpdesk title is required' => 'Helpdesk titel is vereist', 'Here you can manage the question and answer for the article. Multiple languages are available if enabled in the admin panel.' => 'Hier kun je de vraag en het antwoord van dit artikel onderhouden. Er zijn meerdere talen mogelijk, als dit aan staat in het administratie-paneel.', 'Hidden' => 'Verborgen', 'Hide agent\'s name on responses.' => 'Verberg de naam van een agent bij reacties.', 'Highly recommended for non western european language content' => 'Hoogst aanbevolen bij niet westeuropese taalinhoud', 'Highly recommended for plugins and language packs' => 'Hoogst aanbevolen voor plugins en taalpakketten', 'Host Info' => 'Hostinfo', 'Host name required' => 'Hostnaam vereist', 'Host, Port & Protocol Required' => 'Host, poort en protocol vereist', 'Hostname' => 'Servernaam', 'Human Verification' => 'Menselijke verificatie', 'I\'d like to receive the following notifications' => 'Ik zou het fijn vinden de volgende meldingen te ontvangen', 'I\'m an agent' => 'Ik ben een medewerker', 'IP' => 'IP', 'IP Address' => 'IP-adres', 'IP address of remote user, for web submissions' => 'Ip-adres voor externe gebruiker, ivm web-inzendingen', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => 'Als de sample-configfile (initieel configuratiebestand) niet aanwezig is dient u zich ervan te gewissen dat u alle bestanden uit de uploadmap heeft geupload en dient u hoogte te nemen van de %1$s Installation Guide %2$s', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => 'Als dit uw eerste contact is met ons of u weet uw ticketnummer niet meer, maakt u dan alstublieft %s een nieuw ticket %s', 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => 'Als u opzoek bent naar een hoger niveau van ondersteuning met gegarandeerde reactietijden en toegang ot onze ontwikkelaars dan kunnen wij u dat bieden. We kunnen u ook helpen osTicket gehaal naar uw wensen aan te passen of zelfs nieuwe mogelijkheden toevoegen om te voldoen aan uw specifieke wensen.', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => 'Als u denkt dat dit een fout is, kopieert u een standaard instellingenbestand over de oude heen en probeert u opnieuw, anders schakelt u uw systeembeheerder in.', 'If you experience any problems, you can always restore your files/database backup.' => 'ALs u enige problemen ondervindt, kunt u ten alle tijden uw backup \'restoren\'.', 'Image Attachment View' => 'Afbeelding bijlage bekijken', 'Image is too square. Upload a wider image' => 'Afbeelding is te vierkant. Upload een grotere afbeelding.', 'Immutable' => 'Niet te wijzigen', 'Import' => 'Importeer', 'Import Items' => 'Importeer gegevens', 'Import Remote User' => 'Externe gebruikers importeren', 'Import Users' => 'Importeer gebruikers', 'Import a CSV File' => 'Importeer een csv-bestand', 'Improves overall performance' => 'Verbetert de algehele prestaties', 'Improves performance creating and processing JSON' => 'Bevordert de prestaties bij het creeren en verwerken van JSON', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => 'Om deze versie van osTicket te upgraden, dienen we eerst de database te migreren. Dit updateprogramma zal deze migratie en alle updates uitvoeren die sinds uw laatste update zijn uitgebracht.', 'In the database' => 'In de database', 'In-Use' => 'In gebruik', 'In-use template set cannot be disabled!' => 'De actieve templateset kan niet worden uitgeschakeld!', 'Incoming Emails' => 'Inkomende e-mail', 'Incoming message' => 'Ontvangen bericht', 'Incomplete client information' => 'Onvolledige clientgegevens', 'Incomplete selection' => 'Onvolledige selectie', 'Increment' => 'stapgrootte', 'Indicate ticket source' => 'Ticket bron weergeven', 'Indicate what to do with fetched emails' => 'Aangeven wat te doen met opgehaalde e-mails', 'Info' => 'Informatie', 'Information' => 'Informatie', 'Inherit from parent' => 'Overgenomen van bovenliggende', 'Inherit sorting from the parent queue' => 'Volgorde overnemen van bovenliggende wachtrij', 'Inherited Criteria' => 'Overgenomen criteria', 'Initial response for the ticket' => 'Initiele reactie voor het ticket', 'Install' => 'Installeren', 'Install Now' => 'Installeer nu', 'Install a new plugin' => 'Installeer een nieuwe plugin (uitbreiding)', 'Installation Guide' => 'Installatiehandleiding', 'Installed' => 'Geïnstalleerd', 'Installed Language Packs' => 'Geinstalleerde taalpakketten', 'Installed Plugins' => 'Geïnstalleerde plugins', 'Installing osTicket %s' => 'Bezig met installeren osTicket %s', 'Instance' => 'Instantie', 'Instance Name and Status' => 'Instantienaam en status', 'Instance description and notes' => 'Beschrijving en notities van instanties', 'Instances (%d)' => 'Instanties (%d)', 'Instructions' => 'Instructies', 'Internal' => 'Intern', 'Internal Activity Alert' => 'Berichtgeving bij interne activiteit', 'Internal Note' => 'Interne notitie', 'Internal Note details' => 'Details van interne nota\'s', 'Internal Notes' => 'Interne notities', 'Internal error occurred' => 'Interne fout opgetreden', 'Internal list for email banning. Do not remove' => 'Interne lijst om e-mailadressen te blokkeren. Verwijder deze niet', 'Internal note <em>(expandable)</em>' => 'Interne Notitie <em>(uitbreidbaar)</em>', 'Internal note posted successfully' => 'Interne notitie succesvol opgeslagen', 'Internal notes viewable by all admins.' => 'Interne notities zichtbaar voor alle administrators.', 'Internal, Optional' => 'Intern, optioneel', 'Internal, Required' => 'Intern, vereist', 'Interpreted as %s' => 'Geïnterpreteerd als %s', 'Invalid' => 'ongeldig', 'Invalid CSRF Token' => 'Ongeldige CSRF Token', 'Invalid CSRF token [%1$s] on %2$s' => 'Ongeldige CSRF token [%1$s] op %2$s', 'Invalid Credentials' => 'Ongeldige gegevens', 'Invalid action' => 'Onjuiste actie', 'Invalid character in variable name. Please use letters and numbers only.' => 'Ongeldig teken in variabele. Gebruik alleen letters en cijfers.', 'Invalid check function: Must be callable' => 'Ongeldige check functie: Moet oproepbaar zijn', 'Invalid current password!' => 'Ongeldige wachtwoord!', 'Invalid database port number' => 'Ongeldig database poortnummer', 'Invalid date format - must be MM/DD/YY' => 'Ongeldige datum formaat - moet MM/DD/JJ worden', 'Invalid due date' => 'Ongeldige vervaldatum', 'Invalid email or ticket number' => 'Ongeldig e-mailadres of ticket nummer', 'Invalid image file type' => 'Ongeldig afbeeldingstype', 'Invalid input' => 'Ongeldige invoer', 'Invalid login' => 'Ongeldige gebruikersnaam', 'Invalid match selection' => 'Ongeldige selectie', 'Invalid match type selection' => 'Ongeldige match type selectie', 'Invalid object: %s: Expected class' => 'Ongeldig object: %s: verwachte klasse', 'Invalid or missing information' => 'Ongeldige of ontbrekende gegevens', 'Invalid protocol' => 'Ongeldig protocol', 'Invalid reset token' => 'Ongeldige reset token', 'Invalid reset token. Logout and try again' => 'Ongeldige reset token. Log uit en probeer het opnieuw', 'Invalid source given - %s' => 'Ongeldige bron opgegeven - %s', 'Invalid template set specified' => 'Ongeldige sjabloon gekozen', 'Invalid ticket origin given' => 'Ongeldige oorsprong van ticket opgegeven', 'Invalid user-id' => 'Ongeldige gebruikers-id', 'Invalid user-id given' => 'Ongeldige gebruiker-id opgegeven', 'Invalid username or password' => 'Ongeldige gebruikersnaam of wachtwoord', 'It appears as though %s is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.' => 'Het lijkt erop dat %s wordt gebruikt als doorgestuurd of opgehaald e-mailaccount en ook als gebruikers-/systeemaccount. Corrigeer de lus of vraag technische ondersteuning.', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'Het is belangrijk om uw osTicket-installatie up-to-date te houden. Ontvang aankondigingen, updates en meldingen rechtstreeks in je mailbox!', 'Item Properties' => 'Eigenschappen van punt', 'Items (%d)' => 'Items (%d)', 'John Doe' => 'Maarten Vermeij', 'Keep me Updated' => 'Houd mij op de hoogte', 'Keywords — Optional' => 'Trefwoorden - optioneel', 'Knowledge Base Settings and Options' => 'Kennisdatabase Instellingen en Opties', 'Knowledge Base Status' => 'Status van de Kennisbank', 'Knowledgebase' => 'Kennisbank', 'Knowledgebase Article Content' => 'Kennisdatabase Artikelinhoud', 'Knowledgebase Settings' => 'Kennisdatabase instellingen', 'Label' => 'Veldnaam', 'Label is required for custom form fields' => 'Label is vereist voor aangepaste formuliervelden', 'Landing Page' => 'Startpagina', 'Language' => 'Taal', 'Language-Specific Attachments' => 'Taal-Specifieke bijlages', 'Last' => 'Laatst', 'Last Login' => 'Laatste login', 'Last Message' => 'Laatste bericht', 'Last Name' => 'Achternaam', 'Last Respondent' => 'Laatste berichtgever', 'Last Response' => 'Laatste reactie', 'Last Update' => 'Laatste aanpassing', 'Last Updated' => 'Laatst bijgewerkt', 'Last Updated %s' => 'bijgewerkt op %s', 'Last month' => 'Afgelopen maand', 'Last name is required' => 'Achternaam is vereist', 'Last name required' => 'Achternaam verplicht', 'Last, First' => 'Achternaam, Voornaam', 'Latest' => 'Nieuwste', 'Latest date selectable' => 'laatst te selecteren datum', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => 'Een nieuw support systeem de lucht in brengen kan een uitdagende taak zijn. We zullen u helpen te beginnen. Wij bieden professionele support services om het osTicketsysteem optimaal te integreren in uw organisatie.', 'Leading text shown before a value is selected' => 'Toonaangevende tekst die wordt weergegeven voordat een waarde wordt geselecteerd', 'Learn More!' => 'Leer meer!', 'Legacy' => 'Legacy', 'Legal' => 'Juridisch', 'Less Than' => 'Minder dan', 'Letter' => 'Brief', 'Limit ticket access to ONLY assigned tickets' => 'Beperk ticket toegang tot alleen toegekende tickets', 'Link to view the ticket' => 'Link om het ticket te bekijken', 'List Name' => 'Lijstnaam', 'List of all recipient names' => 'Lijst van alle ontvangers gesorteerd op naam', 'List of email addresses' => 'Lijst van email-adressen', 'List of file names' => 'Lijst van bestandsnamen', 'List of names' => 'Lijst van namen', 'List of names and email addresses' => 'Lijst van namen en email-adressen', 'Listing Type' => 'Lijst type', 'Lists' => 'Lijsten', 'Loading' => 'Bezig met opladen', 'Loading ...' => 'Bezig met laden ...', 'Locale Defaults' => 'Standaard taalinstellingen', 'Locale Defaults, 24-hour Time' => 'Standaard taalinstellingen, 24-uur Tijd', 'Localization' => 'Localisatie', 'Lock' => 'Vergrendelen', 'Lock Semantics' => 'Semantiek vastzetten', 'Lock denied!' => 'Lock geweigerd!', 'Lock on activity' => 'Vastzetten op activiteit', 'Lock on view' => 'Vastzetten op zicht', 'Locked' => 'geblokkeerd', 'Locked (Administrative)' => 'Vergrendeld (Administratief)', 'Locked (Pending Activation)' => 'Vergrendeld (Lopende activatie)', 'Locked staff won\'t be able to login to Staff Control Panel.' => 'Gedeactiveerde medewerkers kunnen niet inloggen in het medewerkers gedeelte.', 'Log Date' => 'Logdatum', 'Log In' => 'Aanmelden', 'Log Level' => 'Niveau van loggen (hoe uitgebreid wordt er gelogd)', 'Log Out' => 'Uitloggen', 'Log Title' => 'Log titel', 'Log Type' => 'Log Type', 'Login Backdrop' => 'Achtergrond aanmelden', 'Login With' => 'Login met', 'Login required' => 'Inloggen vereist', 'Login via email' => 'Login via e-mail', 'Logos' => 'Logo\'s', 'Long Answer' => 'Lang Antwoord', 'Longest Thread' => 'Langste conversatie', 'Looking for your other tickets?' => 'Op zoek naar je andere tickets?', 'Lookup a user' => 'Zoek een gebruiker', 'Lookup or create a user' => 'Vind of creëer een gebruiker', 'Mail Fetch Error' => 'Mail Fetch Error', 'Mail Fetch Failure Alert' => 'Mail Fetch Mislukt Waarschuwing', 'Mail Fetcher' => 'Mail Fetcher', 'Mail fetcher cron call [%s]' => 'Mail ophaal cron programma [%s]', 'Mailbox' => 'Mailbox', 'Mailbox Setting' => 'Mailbox instelling', 'Mailer Error' => 'Mailer fout', 'Mailer Warning' => 'Mailer waarschuwing', 'Maintain access to current primary department' => 'Behoud toegang tot de huidige primaire afdeling', 'Make Internal' => 'Intern maken', 'Make Public' => 'Openbaar maken', 'Make the title short and clear.' => 'Maak de titel kort en duidelijk.', 'Making fields <em>visible</em> allows agents and endusers to view and create information in this field.' => 'Door velden <em> zichtbaar</em> te maken, creëert de mogelijkheid om deze velden te zien en in te vullen.', 'Malformed UTF-8 characters, possibly incorrectly encoded' => 'Ongeldige UTF-8-tekens, mogelijk onjuist gecodeerd', 'Manage' => 'Beheer', 'Manage 2FA Options' => 'Beheer 2FA-opties', 'Manage Access' => 'Onderhoud toegang', 'Manage Account' => 'Onderhoud account', 'Manage Account Access' => 'Onderhoud account toegang', 'Manage Agent' => 'Agent beheren', 'Manage Agents' => 'Vertegenwoordigers beheren', 'Manage Collaborators' => 'Onderhoud samenwerkers', 'Manage Content' => 'Onderhoud inhoud', 'Manage FAQ Access' => 'Bewerk FAQ-toegang', 'Manage Forms' => 'Formulieren beheer', 'Manage Options' => 'Beheer opties', 'Manage Organization' => 'Bewerk organisatie', 'Manage Queue Sorting' => 'Beheer wachtrij volgorde', 'Manage Referrals' => 'Verwijzingen beheren', 'Manage Sequences' => 'Onderhoud systeemtellers', 'Manage Sort Options' => 'Beheer sorteer opties', 'Manage User' => 'Bewerk gebruiker', 'Manage Your Profile Information' => 'Uw profielinformatie beheren', 'Manage columns in this queue' => 'Beheer de kolommen in deze wachtrij', 'Manager' => 'Afdelingsbeheerder', 'Manual upgrade required (ajax failed)' => 'Handmatige upgrade vereist (ajax mislukt)', 'Manually' => 'Handmatig', 'Manually Sorted' => 'Handmatig gesorteerd', 'Mark as Answered' => 'Markeer als beantwoord', 'Mark as Overdue' => 'Markeer als verlopen', 'Mark as Unanswered' => 'MArkeer als onbeantwoord', 'Marked overdue!' => 'Gemarkeerd als verlopen!', 'Match All' => 'voldoe alles', 'Match Any' => 'voldoe enige', 'Matches Regex' => 'Voldoet aan regex', 'Max Length' => 'Max lengte', 'Max allowed: %d' => 'Max toegestaan: %d', 'Max open tickets (%1$d) reached for %2$s' => 'Maximale open tickets (%1$d) bereikt voor %2$s', 'Maximum <b>Open</b> Tickets' => 'Maximaal <b>open</b> tickets', 'Maximum File Size' => 'Maximale bestandsgrootte', 'Maximum Files' => 'Maximum aantal bestanden', 'Maximum Open Tickets Limit (%s)' => 'Maximaal geopende tickets limiet (%s)', 'Maximum Page size' => 'Maximale paginagrootte', 'Maximum emails required' => 'Maximum e-mails vereist', 'Maximum failed login attempts reached' => 'Maximum aantal inlog pogingen bereikt', 'Maximum open tickets (%1$d) reached for %2$s' => 'Maximale open tickets (%1$d) bereikt voor %2$s', 'Maximum open tickets reached for %s.' => 'Maximale open tickets bereikt voor %s.', 'Maximum stack depth exceeded' => 'Maximale stapel diepte overschreden', 'Me' => 'Mij', 'Members' => 'Leden', 'Merged' => 'Samengevoegd', 'Message' => 'Bericht', 'Message Posted Successfully' => 'Bericht succesvol geplaatst', 'Message body' => 'Berichttekst', 'Message content' => 'Berichtinhoud', 'Message content is required' => 'Berichtinhoud is vereist', 'Message from the EndUser' => 'Bericht van de Eindgebruiker', 'Message recipient' => 'Berichtontvanger', 'Message required' => 'Bericht vereist', 'Message shown to user if the input does not match the validator' => 'Bericht wat getoond wordt aan de gebruiker als de invoer niet overeen komt met de validator', 'Message shown to user if the item entered is not in the list' => 'Bericht getoond aan de gebruiker als het item niet in de lijst staat', 'Migrate to osTicket %s' => 'Migreren naar osTicket %s', 'Minimum length' => 'Minimale lengte', 'Minimum requirements not met!' => 'Niet voldaan aan de minimale systeemvereisten!', 'Minimum requirements not met! Refer to Release Notes for more information' => 'U voldoet niet aan de minimale systeemvereisten! Bekijk de installatiehandleiding voor meer informatie', 'Miscellaneous' => 'Diversen', 'Missing or invalid data' => 'Gegevens ontbreken of ongeldig', 'Mobile Number' => 'Mobiel nummer', 'More' => 'Meer', 'Most Recently Closed' => 'Laatst gesloten', 'Most Recently Created' => 'Meest recent gemaakt', 'Most Recently Updated' => 'Meest recent gewijzigd', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => 'De meeste servers gebruiken \'localhost\' als lokale database hostnaam. Controleer je host als localhost niet werkt. Standaard portinstellingen in php.ini zijn aangenomen.', 'Move to folder' => 'Verplaats naar map', 'Mr. First M. Last Sr.' => 'Mr. Eerst M. Laatst Sr.', 'Mr. Last' => 'Mr. Achternaam', 'Multifactor Authentication' => 'Multifactor-authenticatie', 'Multiselect' => 'Meergeselecteerde', 'Must be numeric value' => 'Moet een numerieke waarde zijn', 'Must check at least one permission for the role' => 'Je moet minstens 1 recht aan de rol toewijzen', 'My Account Profile' => 'Mijn accountprofiel', 'My Location' => 'Mijn locatie', 'My Name' => 'Mijn naam', 'My Profile' => 'Mijn profiel', 'My Signature' => 'Mijn handtekening', 'My Tasks' => 'Mijn Taken', 'MySQL Database' => 'MySQL Database', 'MySQL Hostname' => 'MySQL Hostname', 'MySQL Password' => 'MySQL Wachtwoord', 'MySQL Table Prefix' => 'MySQL tabel voorvoegsel', 'MySQL Username' => 'MySQL Gebruikersnaam', 'MySQL Version' => 'MySQLversie', 'MySQL password associated with above user.' => 'Het MySQL wachtwoord dat gekoppeld is aan bovenstaande gebruiker.', 'MySQLi extension for PHP' => 'MySQLi extensie voor php', 'Mystery Man' => 'Mysterieus figuur', 'NO FAQs found' => 'GEEN gevonden FAQs', 'Name' => 'Naam', 'Name Expansion' => 'Naam uitbreiding', 'Name Formatting' => 'Naam indeling', 'Name Required' => 'Naam vereist', 'Name already exists' => 'Naam bestaat al', 'Name already in use' => 'Naam al in gebruik', 'Name already in-use' => 'Naam is al in gebruik', 'Name and Email' => 'Naam en e-mail', 'Name is required' => 'Naam is vereist', 'Name is too short. 3 chars minimum' => 'Naam is te kort. Minimaal 3 tekens', 'Name of the database osTicket will use.' => 'Naam van de door osTicket te gebruiken database.', 'Name of ticket owner' => 'Naam van de ticket-eigenaar', 'Name required' => 'Naam verplicht', 'Need Help?' => 'Hulp nodig?', 'Never Purge Logs' => 'Schoon logbestanden NOOIT op', 'New Activity Alert' => 'Nieuwe activiteit melding', 'New Activity Notice' => 'Melding bij nieuwe activiteit', 'New Internal Activity Alert' => 'Nieuwe interne activiteit melding', 'New Internal Note' => 'Nieuwe interne notitie', 'New Message' => 'Nieuw bericht', 'New Message Alert' => 'Melding van nieuw bericht', 'New Message Auto-response' => 'Automatisch antwoord op nieuw bericht', 'New Password' => 'Nieuw wachtwoord', 'New Response' => 'Nieuwe reactie', 'New Sequence' => 'Nieuwe systeemteller', 'New Task' => 'Nieuwe taak', 'New Task Alert' => 'Nieuwe taak melding', 'New Ticket' => 'Nieuw ticket', 'New Ticket Alert' => 'Nieuw Ticket Melding', 'New Ticket Auto-reply' => 'Automatisch-antwoord op nieuwe tickets', 'New Ticket Auto-response' => 'Automatisch antwoord voor nieuwe tickets', 'New Ticket Notice' => 'Nieuwe Ticket mededeling', 'New Ticket Settings' => 'Nieuw ticket instellingen', 'New Ticket by Agent' => 'Nieuw Ticket door Vertegenwoordiger', 'New entries cannot be created unless all <em>required</em> fields have valid data.' => 'Nieuwe ingaves kunnen niet gecreëerd worden zonder dat alle <em>verplichte</em> velden gevalideerde gegevens bevatten.', 'New internal note posted' => 'Nieuwe interne notitie gepost', 'New password MUST be different from the current password!' => 'Nieuwe wachtwoord moet verschillen van de huidige wachtwoord!', 'New password is required' => 'Nieuw wachtwoord is vereist', 'New response posted' => 'Nieuw antwoord gepost', 'New ticket options' => 'Nieuw ticket opties', 'New tickets from the email address will be auto-rejected.' => 'Nieuwe tickets vanaf dit e-mailadres worden automatisch geweigerd.', 'New tickets from the email address will be automatically rejected.' => 'Nieuwe tickets vanaf dit emailadres worden automatisch geweigerd.', 'News & Announcements' => 'Nieuws & Aankondigingen', 'No' => 'Nee', 'No API keys found' => 'Geen API sleutels gevonden', 'No Authentication Required' => 'Geen verificatie vereist', 'No FAQ categories found!' => 'Geen FAQ categoriën gevonden!', 'No SLA plans found' => 'Geen SLA niveaus gevonden', 'No agents available for assignment' => 'Geen agenten beschikbaar voor de toewijzing', 'No agents found!' => 'Geen medewerkers gevonden!', 'No banned emails found!' => 'Geen geblokkeerde e-mails gevonden!', 'No banned emails matching the query found!' => 'Geen geblokkeerde e-mails gevonden die aan de zoekopdracht voldoen!', 'No canned responses' => 'Geen voorgedefineerde antwoorden', 'No custom lists defined yet — %s add one %s!' => 'Geen aangepaste lijsten gedefinieerd — %s voeg toe %s!', 'No departments found!' => 'Geen afdelingen gevonden!', 'No emails found!' => 'Geen e-mail gevonden!', 'No entries have been posted to this thread.' => 'Er is in deze discussie nog niets geplaatst.', 'No errors' => 'Geen fouten', 'No extra forms defined yet — %s add one! %s' => 'Nog geen extra formulieren gedefinieerd — %s voeg toe! %s', 'No fields selected for searching' => 'Geen velden geselecteerd om op te zoeken', 'No fields set up' => 'Geen velden ingesteld', 'No filters found' => 'Geen filters gevonden', 'No help topics found' => 'geen helponderwerpen gevonden', 'No limit' => 'Geen limiet', 'No logs found' => 'Geen logs gevonden', 'No one (disable Alerts and Notices)' => 'Niemand (schakel berichtgeving volledig uit)', 'No organizations found!' => 'Geen organisatie gevonden!', 'No pages found!' => 'geen pagina\'s gevonden!', 'No plugins installed yet — %s add one %s!' => 'Geen plugins geïnstalleerd — %s Voeg er één toe %s!', 'No premade responses found!' => 'Geen voorgedefineerde antwoorden gevonden!', 'No restrictions' => 'Geen beperkingen', 'No roles defined yet — %s add one %s!' => 'Er zijn nog geen rollen gedefinieerd — %s voeg er een toe %s!', 'No such agent' => 'Onbekende agent', 'No such task' => 'Onbekende taak', 'No such thread' => 'Onbekende discussie', 'No such ticket' => 'Geen dergelijk ticket', 'No teams available for assignment' => 'Geen teams beschikbaar voor deze toekenning', 'No teams found!' => 'Geen teams gevonden!', 'No templates found!' => 'geen sjablonen gevonden!', 'No thanks.' => 'Nee, dank u.', 'No users found!' => 'Geen gebruikers gevonden!', 'No, Cancel' => 'Annuleren', 'None' => 'Geen', 'None (Disable Logger)' => 'Geen (schakel loggen uit)', 'None: Use PHP mail function' => 'Geen: gebruik php mail functie', 'Not Equal' => 'Niet gelijk', 'Not all selected items were updated' => 'Niet alle geselecteerde items kunnen worden bijgewerkt', 'Not currently translated' => 'Voorlopig niet vertaald', 'Not yet registered?' => 'Nog niet geregistreerd?', 'Note content is required' => 'Notitie-inhoud is vereist', 'Note details' => 'Notitie details', 'Note posted successfully' => 'Notitie succesvol opgeslagen', 'Note that some of the global settings can be overridden at department/email level.' => 'Sommige globale instellingen kunnen worden overschreven op afdelings- of e-mail-niveau.', 'Note title - summary of the note (optional)' => 'Titel van de Notitie - samenvatting van de notitie (optioneel)', 'Notes' => 'Notities', 'Notes (%d)' => 'Notities (%d)', 'Notes about the canned response.' => 'Notities omtrent voorgedefinieerde antwoorden.', 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => 'Niets te doen! Uw systeem is reeds biijgewerkt naar versie <b>%s</b>, alle updates zijn reeds uitgevoerd.', 'Nothing to do! System already upgraded to the current version' => 'Niets te doen! Het systeem is reeds bijgewerkt naar de laatste versie', 'Notice sent to the user.' => 'Bericht aan de gebruiker verzonden.', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => 'Melding aan de gebruiker -indien geactiveerd- bij een nieuw ticket die aangemaakt is door een medewerker namens gebruiker (bijv. telefoongesprek).', 'Number' => 'Nummer', 'Numeric value required (in hours)' => 'Numerieke waarde vereist (in uren)', 'OAuth2 Authorization' => 'OAuth2-autorisatie', 'OAuth2 Authorization for %s' => 'OAuth2-autorisatie voor %s', 'OAuth2 Instance is Disabled' => 'OAuth2-instantie is uitgeschakeld', 'OAuth2 Plugin must be enabled' => 'OAuth2-plugin moet zijn ingeschakeld', 'OK' => 'OK', 'Offline' => 'Offline', 'Offline Page' => 'Offline pagina', 'Once again, thank you for choosing osTicket as your new customer support platform! ' => 'Nogmaals, bedankt voor het feit dat u gekozen heeft voor osTicket als uw nieuwe supportsyteem! ', 'Once again, thank you for choosing osTicket.' => 'Nogmaals, dankuwel voor het kiezen voor osTicket.', 'One of my teams' => '1 van mijn teams', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => '1 of meerdere van de %s zijn in gebruik en kunnen dus niet worden uitgeschakeld of verwijderd.', 'One user' . "\0" . '%d users' => '1 gebruiker' . "\0" . '%d gebruikers', 'Online' => 'On-line status', 'Only open tickets can be assigned' => 'Alleen open tickets kunnen worden toegekend', 'Oops' => 'Oeps', 'Open' => 'Open', 'Open Tasks' => 'Open taken', 'Open Tickets' => 'Onbeantwoorde tickets', 'Open a New Task' => 'Open een nieuw taak', 'Open a New Ticket' => 'Open een nieuw ticket', 'Open image attachments in new tab or directly download. (CTRL + Right Click)' => 'Afbeeldingen openen in een nieuw tabblad of direct downloaden. (CTRL + rechter muisknop)', 'Open tickets: %d' => 'Open tickets: %d', 'Opened' => 'Geopend', 'Optional' => 'Optioneel', 'Optional internal note (recommended on assignment)' => 'Optionele interne notitie (aanbevolen bij toewijzing aan medewerker)', 'Optional reason for deleting %s' => 'Optionele reden voor verwijderen van %s', 'Optional reason for status change (internal note)' => 'Optionele reden voor statusverandering (interne notitie)', 'Optional reason for the assignment' => 'Optionele reden voor toekenning', 'Optional reason for the claim' => 'Optionele reden voor de toekenning', 'Optional reason for the deletion' => 'Optionele reden voor verwijdering', 'Optional reason for the transfer' => 'Optionele reden voor de verhuizing', 'Optional response to the above issue.' => 'Optionele reactie op de bovenstaande kwestie.', 'Optional signature used on outgoing emails.' => 'Optionele handtekening gebruikt voor uitgaande e-mails.', 'Optionally select a leader for the team' => 'Selecteer optioneel een leider voor het team', 'Optionally, choose acceptable file types.' => 'U kunt ervoor kiezen om enkel opgegeven bestandstypes toe te laten.', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => 'U kan ervoor kiezen om een komma-gescheiden lijst in te voeren van extenties ter aanvulling. (bijvoorbeeld .doc, .pdf).', 'Optionally, this field can prevent closing a thread until it has valid data.' => 'Optioneel kan dit veld een discussie sluiten tegenhouden tot het gevalideerde data bevat.', 'Options' => 'Opties', 'Order' => 'Volgorde', 'Order required' => 'Aanvraag vereist', 'Organization' => 'Organisatie', 'Organization Account Manager' => 'Manager van de organisatie', 'Organization Data' => 'Organisatiegegevens', 'Organization ID must be specified for import' => 'De organisatieID moet worden gespecificeerd voor het importeren', 'Organization Lookup' => 'Organisatie opzoeken', 'Organization Members' => 'Leden van de organisatie', 'Organization for %s' => 'Organisatie voor %s', 'Organization with the same name already exists' => 'Organisatie met deze naam bestaat al', 'Organizations' => 'Organisaties', 'Original' => 'Origineel', 'Original Message' => 'Originele bericht', 'Original Thread Entry' => 'Originele discussie ingave', 'Oscar\'s A-Team' => 'Oscar\'s A-Team', 'Other' => 'Anders', 'Other Languages' => 'Andere talen', 'Other Resources' => 'Overige bronnen', 'Other Variables' => 'Andere variabelen', 'Outgoing' => 'Uitgaand', 'Outgoing Email' => 'Uitgaande email', 'Outgoing Email Settings' => 'Uitgaande email instellingen', 'Outgoing response' => 'Verzonden reactie', 'Overdue' => 'Achterstallig', 'Overdue Task Alert' => 'Taak te laat melding', 'Overdue Tasks' => 'Verlopen taken', 'Overdue Ticket Alert' => 'Te laat ticket melding', 'Overlimit Notice' => 'Melding wanneer de limiet is bereikt', 'PHP Extensions' => 'PHPextensies', 'PHP Settings' => 'PHPInstellingen', 'PHP Version' => 'PHPversie', 'PNG support is required for Image Captcha' => 'PNG ondersteuning is vereist voor Captcha', 'POP mail servers do not support folders' => 'POP mail servers ondersteunen geen mappen', 'PS' => 'PS', 'Padding Character' => 'Vulteken (karakter)', 'Page' => 'Pagina', 'Page Content' => 'Pagina inhoud', 'Page Not Found' => 'Pagina niet gevonden', 'Page body is required' => 'Pagina body is vereist', 'Page information' => 'Pagina informatie', 'Page is in-use!' => 'Pagina is in gebruik!', 'Pages' => 'Pagina\'s', 'Paper Size' => 'Papierformaat', 'Paper size used when printing tickets to PDF' => 'Papierformaat gebruikt bij afdrukken van tickets naar PDF', 'Parameter count does not match query' => 'Parameter aantal komt niet overeen met de query', 'Parent' => 'Parent', 'Parent Queue' => 'Bovenliggende wachtrij', 'Parent Topic' => 'Hoofdonderwerp', 'Parent filter ID required' => 'Bovenliggende filter ID vereist', 'Participants: Send new activity notice' => 'Deelnemers: Verzend een activiteitsmelding', 'Password' => 'Wachtwoord', 'Password Change' => 'wachtwoord veranderen', 'Password Policy' => 'Wachtwoordbeleid', 'Password Reset Email' => 'Email om wachtwoord opnieuw in te stellen', 'Password Reset Required' => 'Wachtwoord reset vereist', 'Password change required to continue' => 'Wachtwoordwijziging verplicht om door te gaan', 'Password must be at least 6 characters' => 'Wachtwoord moet ten minste 6 tekens lang zijn', 'Password required' => 'Wachtwoord vereist', 'Password reset is not enabled for your account. Contact your administrator' => 'Wachtwoord herstel is niet geactiveerd voor uw account. Neem contact op met uw beheerder', 'Password resets are disabled' => 'Wachtwoord veranderingen zijn uitgeschakeld', 'Password update failed:' => 'Wachtwoordwijziging mislukt:', 'Passwords do not match' => 'Wachtwoorden komen niet overeen', 'Patch %s applied successfully' => 'Patch %s succesvol toegepast', 'Permission Denied. You are not allowed to assign/claim tickets.' => 'Toegang geweigerd. U bent niet gemachtigd om een ticket toe te kennen.', 'Permission Denied. You are not allowed to ban emails' => 'Toegang geweigerd. U bent niet bevoegd om e-mailadressen op de blokkadelijst te zetten', 'Permission Denied. You are not allowed to edit tickets' => 'Toegang geweigerd. U mag geen tickets bewerken', 'Permission Denied. You are not allowed to flag tickets overdue' => 'Toegang geweigerd. U mag geen tickets aanmerken als \'verlopen\'', 'Permission Denied. You are not allowed to remove emails from banlist.' => 'Toegang geweigerd. U heeft geen toestemming om e-mailadressen uit de blokkadelijst te halen.', 'Permission denied' => 'Toegang geweigerd', 'Permissions' => 'Toestemming', 'Personal name' => 'Persoonlijke naam', 'Phone' => 'Telefoon', 'Phone Number' => 'Telefoonnummer', 'Phone number of ticket owner' => 'Telefoonnummer van de ticket-eigenaar', 'Phone number | ext' => 'Telefoonnummer | ext', 'Placeholder' => 'Plaatshouder', 'Please Confirm' => 'Bevestigen', 'Please Confirm Email Address Page' => 'Bevestig uw emailadres pagina', 'Please Wait!' => 'Een ogenblik geduld!', 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => 'Verander de permissies van het configuratiebestand (%1$s) om het \'alleen lezen\' te maken, m.a.w.: <i>chmod 644 %2$s</i>', 'Please confirm to continue.' => 'Klik op \'bevestigen\' om verder te gaan.', 'Please consider turning off register globals if possible' => 'Probeer de phpinstelling \'register globals\' uit te zetten, als dat mogelijk is', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => 'Druk aub niet op annuleren en sluit dit venster niet. Alle fouten op dit moment kunnen fataal zijn.', 'Please enter your username or email' => 'Voer uw gebruikersnaam of e-mailadres in', 'Please fill in the form below to open a new ticket.' => 'Vul het onderstaande formulier in om een nieuw ticket te openen.', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => 'Vul onderstaande velden in om door te gaan met de installatie. Alle velden zijn verplicht.', 'Please follow the instructions below to give read and write access to the web server user.' => 'Volg aub de onderstaande instructies om lees en schrijftoegang voor de webservergebruiker te krijgen.', 'Please make at least {0} selections. {1} checked so far.' => 'Maak ten minst {0} selectie. {1} gecontroleerd tot nu toe.', 'Please manually check the Fetch Folder' => 'Controleer de ophaal map handmatig', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => 'Houd er rekening mee dat niet-basis variabelen afhankelijk zijn van de context waarin ze gebruikt worden. Bezoek osTicket Wiki voor up-to-date documentatie.', 'Please note that updates will be reflected system-wide.' => 'Vergewis u ervan dat deze bewerkingen over heel het systeem worden doorgevoerd.', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => 'Noteer aub de fouten, als deze er zijn, en u %1$s telefonische ondersteuning %2$s nodig heeft.', 'Please provide your email address and a ticket number.' => 'Vul uw e-mailadres en een ticketnummer in.', 'Please re-enter the text again' => 'Voer aub de tekst opnieuw in', 'Please refer to %s for more information about changes and/or new features.' => 'Refereert u aub aan %s voor meer informatie omtrent de wijzigingen en verbeteringen.', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => 'Refreert u aub aan de %1$s upgrade gids %2$s voor meer informatie.', 'Please remove {0} selection(s).' => 'Verwijder {0} selecties.', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => 'Hernoem het configuratiebestand include/%s naar include/ost-config.php om eventuele conflicten te voorkomen', 'Please try again!' => 'Probeer het opnieuw!', 'Please wait... it will take a second!' => 'Een moment geduld alstublieft...', 'Please wait... while we install your new support ticket system!' => 'Een ogenblik geduld aub, uw support ticket systeem wordt geinstalleerd!', 'Please wait... while we upgrade your osTicket installation!' => 'Een ogenblik aub, we zijn uw osTicket installatie aan het bijwerken!', 'Plugin' => 'Plugin', 'Plugin Information' => 'Plugin informatie', 'Plugin Instance' => 'Plugin-instantie', 'Plugin Instances' => 'Plugin-instanties', 'Plugin Name' => 'Plugin naam', 'Plugin Requires' => 'Plugin vereist', 'Plugin Settings' => 'Plugin instellingen', 'Plugin description and instructions' => 'Pluginbeschrijving en instructies', 'Plugins' => 'Plugins', 'Plural Name' => 'Naam in meervoud', 'Port Number' => 'Poortnummer', 'Port required' => 'Poort vereist', 'Post Internal Note' => 'Maak een interne notitie', 'Post Note' => 'Verzend notitie', 'Post Reply' => 'Reactie plaatsen', 'Post Update' => 'Update online zetten', 'Post a Reply' => 'Plaats een reactie', 'Post-Install Setup' => 'Instellingen na installatie', 'Post-upgrade' => 'Na-upgrade', 'Poster' => 'Poster', 'Powered by' => 'Powered by', 'Preferences' => 'Voorkeuren', 'Preferred Language' => 'Voorkeurstaal', 'Preferred Locale' => 'Voorkeurslocatie', 'Prefix already in-use' => 'Voorvoegsel (prefix) al in gebruik', 'Premade' => 'Voorbewerkt', 'Premade Replies' => 'Voorgeprogrammeerde antwoorden', 'Prerequisites' => 'Vereisten', 'Preview Task' => 'Voorbeeldweergave van taak', 'Preview Ticket' => 'Voorbeeldweergave van ticket', 'Primary Contacts' => 'Primaire contacten', 'Primary Department' => 'Standaard afdeling', 'Primary Language' => 'Standaard taalinstelling', 'Primary Role' => 'Primaire rol', 'Primary contacts see all tickets' => 'Primaire contacten zien alle tickets', 'Print' => 'Afdrukken', 'Print <b>Internal</b> Notes/Comments' => 'Druk <b>Interne</b> Notities/opmerkingen af', 'Print Notes' => 'Druk notities af', 'Priority' => 'Prioriteit', 'Priority Level' => 'Prioriteitsniveau', 'Private' => 'Prive', 'Private — Only agents can register users' => 'Privé -- Alleen medewerkers kunnen gebruikers registreren', 'Private/Internal' => 'Privé/Intern', 'Profile' => 'Profiel', 'Profile preferences and settings' => 'Profielvoorkeuren en instellingen', 'Profile update error.' => 'Profiel bijwerken mislukt.', 'Profile updated successfully' => 'Profiel succesvol bijgewerkt', 'Prompt' => 'Gevraagd', 'Properties' => 'Eigenschappen', 'Protocol' => 'Protocol', 'Public' => 'Openbaar', 'Public URL' => 'Webadres', 'Public — Anyone can register' => 'Publiekelijk -- iedereen kan zich registreren', 'Published' => 'Gepubliceerd', 'Purge Logs' => 'Verwijder logboeken', 'Query argument is required' => 'Query argument is vereist', 'Query returned 0 results.' => 'Uw zoekopdracht leverde 0 resultaten op.', 'Query token not found' => 'Afvraagteken niet gevonden', 'QuerySet is read-only' => 'QuerySet is alleen-lezen', 'Question' => 'Vraag', 'Question already exists' => 'Deze vraag bestaat al', 'Question required' => 'Vraag vereist', 'Queue' => 'Wachtrij', 'Queue Deletion' => 'Wachtrij verwijdering', 'Queue Name' => 'Naam wachtrij', 'Queue Search Criteria' => 'Zoekcriteria', 'Queues' => 'Wachtrijen', 'Random' => 'Willekeurig', 'Raw Email Headers' => 'Originele Hoofding Email', 'Re-enter your username or email' => 'Voer uw gebruikersnaam of e-mail opnieuw in', 'Reason for editing the task (optional)' => 'Reden om de taak aan te passen (optioneel)', 'Reassign' => 'Opnieuw toebedelen', 'Received From: %1$s <%2$s>' => 'Ontvangen van: %1$s <%2$s>', 'Recipient' => 'Ontvanger', 'Recipients' => 'Ontvangers', 'Recommended' => 'aanbevolen', 'Redirect URL used after replying to a ticket.' => 'Redirect URL gebruikt na het beantwoorden van een ticket.', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => 'Refereer aan de %1$s Upgrade Guide %2$s voor de laatste tips', 'Refer to the %s Installation Guide %s on the wiki for more information.' => 'Lees de %s installatie gids %s op de wiki-pagina voor meer informatie.', 'Referesh Token Expired' => 'Vernieuwingstoken is verlopen', 'Refresh' => 'Vernieuwen', 'Refresh Token' => 'Vernieuw token', 'Refresh the current page to restore and continue your draft.' => 'Ververs de huidige pagina om weer op te halen en verder te gaan met je concept.', 'Regex compile error: (#%s)' => 'Regex compileer fout: (#%s)', 'Register' => 'Registreer', 'Register: %s' => 'Registreer: %s', 'Registered' => 'Geregistreerd', 'Registration Method' => 'Registratiemethode', 'Registration Required' => 'Registratie vereist', 'Regular Expression' => 'regulaire expressie', 'Reject Ticket' => 'Ticket verwerpen', 'Related Resources' => 'Gerelateerde bronnen', 'Related Tickets' => 'Gerelateerde tickets', 'Relative Time' => 'Relatieve tijd', 'Release (unassign) Ticket' => 'Ticket losmaken (release)', 'Release Notes' => 'Versie informatie (release notes)', 'Relevance' => 'Relevantie', 'Reload' => 'Opnieuw laden', 'Remember to back up your osTicket database' => 'Vergeet niet uw osTicket database te backuppen', 'Remote Mailbox' => 'Externe mailbox', 'Remove' => 'Verwijderen', 'Remove Existing Data?' => 'Bestaande gegevens verwijderen?', 'Remove all data entered for <u> %s </u>?' => 'Verwijder alle gegevens voor <u> %s </u>?', 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => 'Hernoem bestand <b>include/settings.php</b> naar <b>/include/ost-config.php</b> en klik hieronder om verder te gaan.', 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => 'Hernoem het voorbeeldbestand <b>include/ost-sampleconfig.php</b> naar <b>include/ost-config.php</b> en klik hieronder om door te gaan.', 'Renew' => 'Vernieuwen', 'Reopen' => 'Heropen', 'Reopen Count' => 'Heropening', 'Reopen Status' => 'Heropen status', 'Reopen Task #%s' => 'Heropen taak #%s', 'Reopened' => 'Heropend', 'Reopened by <b>{somebody}</b> {timestamp}' => 'Heropend door <b>{somebody}</b> {timestamp}', 'Reply' => 'Antwoord', 'Reply Redirect' => 'Antwoord Redirectie', 'Reply Separator Tag' => 'Antwoord afscheidingsregel', 'Reply To' => 'Antwoord op', 'Reply posted successfully' => 'Antwoord succesvol opgeslagen', 'Reply separator is required to strip quoted reply.' => 'Antwoord scheidingsteken is vereist om geciteerd antwoord te strippen.', 'Reply-To Email' => 'Antwoord-Aan Email', 'Reply-To Name' => 'Antwoord-Aan Naam', 'Report timeframe' => 'Rapportage tijdspanne', 'Request failed - retry again!' => 'Aanvraag mislukt - probeer opnieuw!', 'Require Client Login' => 'Vereist gebruiker in te loggen', 'Require Help Topic to Close' => 'Vereist helponderwerp om te sluiten', 'Require agents to turn on 2FA' => 'Medewerkers verplichten om 2FA in te schakelen', 'Require email verification on "Check Ticket Status" page' => 'Vereis email verificatie op "Controleer ticket status" pagina', 'Require entry to close a thread' => 'Een ingave verplichten om een discussie te sluiten', 'Require login to view any attachments' => 'Login nodig om bijlagen te bekijken', 'Require password change at next login' => 'Opnieuw wachtwoord instellen bij volgende keer inloggen vereist', 'Require password change on login' => 'Vereis wachtwoord veranderen bij eerstvolgende login', 'Require registration and login to create tickets' => 'Vereis registratie en inloggen om tickets te maken', 'Required' => 'Verplicht', 'Required for Agents' => 'Verplicht voor agenten', 'Required for EndUsers' => 'Verplicht voor eindgebruikers', 'Required for mail fetching' => 'Vereist voor het ophalen van mail', 'Required option not passed: "%s"' => 'Vereiste optie niet doorgegeven: "%s"', 'Required to close a thread' => 'Verplicht om een discussie te sluiten', 'Required to close ticket' => 'Verplicht om een ticket te sluiten', 'Resend' => 'Opnieuw versturen', 'Resend Entry' => 'Ingave opnieuw opsturen', 'Resent' => 'Verstuur opnieuw', 'Reset' => 'Herstellen', 'Reset Access' => 'Reset de toegang', 'Reset Agent Permissions' => 'Reset agent permissies', 'Reset Changes' => 'Herstellen', 'Reset Permissions' => 'Reset de permissies', 'Reset Token Expiration' => 'Reset het geldigheidsteken', 'Reset link used by the password reset feature' => 'Reset link gebruikt door de wachtwoord reset functie', 'Resource Owner' => 'Resource Eigenaar', 'Resource Owner Required' => 'Resource-eigenaar vereist', 'Response' => 'Antwoord', 'Response Time' => 'Reactietijd', 'Response content is required' => 'Reactie-inhoud is vereist', 'Response required' => 'Reactie vereist', 'Response text is required' => 'Antwoord tekst is nodig', 'Response/Reply Template' => 'Reactie/Antwoord sjabloon', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => 'Lees de voorgaande versie via de back-up terug en probeer opnieuw of %1$s zoek hulp %2$s.', 'Restrict by File Type' => 'Beperken op bestandstype', 'Retype Password' => 'Herhaal uw wachtwoord', 'Retype admin\'s password. Must match.' => 'Herhaal het beheerderswachtwoord. Beide ingaves moeten overeenkomen.', 'Role' => 'Rol', 'Role for primary department is required' => 'De rol van de primaire afdeling is verplicht', 'Role updated successfully' => 'Rol bijwerken succesvol', 'Roles' => 'Rollen', 'Roles are used to define agents\' permissions' => 'Rollen worden gebruikt om de permissies van de agenten te definiëren', 'Rules' => 'Regels', 'Rules Matching Criteria' => 'Regels die aan criteria voldoen', 'Rules are applied based on the criteria.' => 'Regels worden op basis van uw criteria toegepast.', 'SLA' => 'Service Level', 'SLA Due Date' => 'SLA vervaldatum', 'SLA Plan' => 'Service niveau', 'SLA can be overridden on ticket transfer or help topic change' => 'SLA kan overschreven worden middels een ticket overdracht of een verandering van helponderwerp', 'SMTP' => 'SMTP', 'SMTP Settings' => 'SMTP-instellingen', 'SQL errors' => 'SQL fouten', 'SYSTEM' => 'SYSTEEM', 'SYSTEM (Auto Assignment)' => 'SYSTEEM (automatische toewijzing)', 'SYSTEM (Canned Reply)' => 'SYSTEEM (ingeblikt antwoord)', 'SYSTEM BAN LIST filter is <b>DISABLED</b>' => 'Systeem bloklijst filter is <b>UITGESCHAKELD</b>', 'Same as' => 'Hetzelfde als', 'Save' => 'Opslaan', 'Save Changes' => 'Wijzigingen opslaan', 'Save and Resend' => 'Bewaren en opnieuw versturen', 'Saved queue with same name exists' => 'Een wachtrij met deze naam bestaat al', 'Saving' => 'Bezig te bewaren', 'Schema' => 'Schema', 'Schema Signature' => 'Schema signatuur', 'Search' => 'Zoeken', 'Search Results' => 'Zoekresultaten', 'Search by email, phone or name' => 'Zoeken via e-mail, telefoon of naam', 'Search existing organizations or add a new one.' => 'Zoek binnen bestaande organisaties, of voeg toe.', 'Search existing users or add a new user.' => 'Bestaande gebruikers zoeken of een nieuwe gebruiker toevoegen.', 'Search existing users.' => 'Zoek bestaande gebruikers.', 'Search items' => 'Doorzoek elementen', 'Search our knowledge base' => 'Zoek in de kennisdatabase', 'Secondary Languages' => 'Alternatieve taalinstelling', 'Section Break' => 'Sectie einde', 'Security Alerts' => 'Beveiligingsmeldingen', 'See all tickets in search results, regardless of access' => 'Laat alle tickets zien in de zoekresultaten, ongeacht hun toegangsrechten', 'Select' => 'Selecteer', 'Select Action' => 'Selecteer Actie', 'Select Agent' => 'Selecteer medewerker', 'Select Authentication' => 'Selecteer authenticatie', 'Select Contacts' => 'selecteer contacten', 'Select Default Department' => 'Selecteer de standaard afdeling', 'Select Default Email Template Set' => 'Selecteer standaard email sjabloon instellingen', 'Select Department' => 'Kies afdeling', 'Select FAQ Category' => 'Selecteer de FAQcategorie', 'Select FROM Email' => 'Selecteer VAN e-mailadres', 'Select Help Topic' => 'Help-onderwerp selecteren', 'Select Landing Page' => 'Selecteer de startpagina', 'Select Offline Page' => 'Selecteer de offline-pagina', 'Select One' => 'selecteer één', 'Select Organization' => 'Selecteer organisatie', 'Select Page Type' => 'selecteer het pagina type', 'Select Print Paper Size' => 'Selecteer papierformaat', 'Select Role' => 'Selecteer rol', 'Select Source' => 'Selecteer bron', 'Select Storage Backend' => 'Selecteer opslagsysteem', 'Select Team' => 'Selecteer Team', 'Select Thank-You Page' => 'Selecteer de dankpagina', 'Select Type' => 'Selecteer type', 'Select User' => 'Selecteer gebruiker', 'Select a Channel' => 'Selecteer een kanaal', 'Select a Default' => 'Selecteer een standaard', 'Select a Help Topic' => 'Kies een onderwerp', 'Select a Language' => 'Selecteer een Taal', 'Select a Team' => 'Selecteer een Team', 'Select a canned response' => 'Kies een antwoord', 'Select a default ticket queue' => 'Selecteer standaard ticketoverzicht', 'Select a department' => 'Selecteer een afdeling', 'Select a valid SLA' => 'Selecteer een geldige SLA', 'Select a valid role' => 'Selecteer een geldige rol', 'Select a value from the list' => 'Selecteer een waarde in de lijst', 'Select an Action' => 'Selecteer een actie', 'Select an Agent' => 'Selecteer een agent', 'Select an Agent OR a Team' => 'Selecteer medewerker of team', 'Select an agent or team from the list' => 'Selecteer een medewerker of team uit de lijst', 'Select from email address' => 'Selecteer het afzenderadres', 'Select protocol' => 'Selecteer protocol', 'Select recipient(s)' => 'Selecteer ontvanger(s)', 'Select the departments the agent is allowed to access and the corresponding effective role.' => 'Selecteer de afdelingen waartoe de medewerker toegang heeft en de bijbehorende effectieve rol.', 'Selected date is earlier than permitted' => 'Geselecteerde datum is eerder dan toegestaan', 'Selected date is later than permitted' => 'Geselecteerde datum is later dan toegestaan', 'Selection required' => 'Selectie vereist', 'Send Activation Email' => 'Stuur een activatie e-mail', 'Send Email' => 'Stuur e-mail', 'Send Message' => 'Bericht verzenden', 'Send Password Reset Email' => 'Stuur een wachtwoord herstel e-mail', 'Send a welcome email with login information' => 'Stuur een welkomstbericht met inlog-info', 'Send account activation email to %s.' => 'Stuur de account activatie e-mail naar %s.', 'Send an Email' => 'Stuur een email', 'Send the agent a password reset email' => 'Stuur de agent een email-reset bericht', 'Sequence' => 'Sequentie', 'Sequences are used to generate sequential numbers. Various sequences can be used to generate sequences for different purposes.' => 'Sequenties worden gebruikt om opeenvolgende getallen te genereren. Verschillende sequenties kunnen worden gebruikt om sequenties te genereren voor verschillende doeleinden.', 'Server Information' => 'Serverinformatie', 'Server configuration error' => 'server configuratie fout', 'Service Level Agreement' => 'Service Level Agreement', 'Service Level Agreements' => 'Service Level Agreements', 'Service Time' => 'Service tijd', 'Services' => 'Services', 'Session timed out due to inactivity' => 'De sessie is verlopen vanwege inactiviteit', 'Set' => 'Stel in', 'Set Agent Password' => 'Stel agent-wachtwoord in', 'Set Department' => 'Stel afdeling in', 'Set Help Topic' => 'Stel het hulp-onderwerp in', 'Set Password' => 'Stel het wachtwoord in', 'Set Priority' => 'Stel de prioriteit in', 'Set SLA Plan' => 'Stel de overeenkomst (SLA) in', 'Set Ticket Status' => 'Stel de ticket-status in', 'Set the editor spacing to Single or Double when pressing Enter.' => 'Stel de editorruimte op Enkel of Dubbel wanneer u op Enter drukt.', 'Setting default timezone is highly recommended' => 'Het instellen van de standaard tijdszone is hoogst aanbevolen', 'Settings' => 'Instellingen', 'Short Answer' => 'Kort Antwoord', 'Short descriptive name.' => 'Korte omschrijving.', 'Show Avatars' => 'Toon Avatar', 'Show Avatars on thread view.' => 'Toon avatars in discussie weergave.', 'Show Images' => 'afbeeldingen weergeven', 'Show all tickets' => 'Toon alle tickets', 'Show date/time relative to user\'s timezone' => 'Geef datum/tijd ten opzichte van de gebruiker zijn tijdzone', 'Show time selection with date picker' => 'Geef tijdselectie weer in datumkiezer', 'Showing' => 'Toont', 'Sign In' => 'Log in', 'Sign Out' => 'Afmelden', 'Sign in with' => 'Log in met', 'Sign-In Page' => 'Aanmeldingspagina', 'Sign-in Login Banner' => 'Sign-in Login Banier', 'Signature' => 'Handtekening', 'Signature is made available as a choice, on ticket reply.' => 'De handtekening is als keuze onder \'ticket beantwoorden\' aangemaakt.', 'Single' => 'Enkel', 'Site Pages' => 'Site pagina\'s', 'Size' => 'Grootte', 'Size and maximum uploads setting mainly apply to web tickets.' => 'De grootte van de upload-instellingen hebben hoofdzakelijk betrekking op zgn \'web\'tickets.', 'Small' => 'Klein', 'Solution' => 'Oplossing', 'Someone else could be working on the same ticket.' => 'Iemand anders kan aan hetzelfde ticket werken.', 'Something went wrong' => 'Er is iets misgegaan', 'Sort' => 'Volgorde', 'Sort Order' => 'Sorteervolgorde', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => 'Sorteer de formulieren in dit ticket door te klikken en te slepen. Gebruik het onderste formulier om berichten aan het ticket toe te voegen.', 'Sorting Mode' => 'Sortering', 'Source' => 'Bron', 'Space Used' => 'ruimte in gebruik', 'Space for Attachments' => 'Ruimte voor bijlages', 'Staff Control Panel' => 'Medewerkers Controle Portal', 'Staff Panel' => 'Staf paneel', 'Stale Tasks' => 'Stagnerende taken', 'Start' => 'Start', 'Start Upgrade Now' => 'Start de upgrade nu', 'Start writing your response here. Use canned responses from the drop-down above' => 'Schrijf uw reactie hier. Gebruik standaard antwoorden in het menu hierboven', 'Start writing your update here.' => 'Begin je update hier te schrijven.', 'Starts With' => 'Start met', 'State' => 'Status', 'State name (e.g. open or closed)' => 'Status (open of gesloten)', 'Statistics' => 'Statistieken', 'Statistics of tickets organized by department, help topic, and agent.' => 'Statistieken van tickets georganiseerd op afdeling, help-onderwerp en medewerker.', 'Stats' => 'Statistieken', 'Status' => 'Status', 'Status Changed' => 'Status gewijzigd', 'Status and Settings' => 'Status en instellingen', 'Status changed to %s' => 'Status gewijzigd naar %s', 'Status label' => 'Status label', 'Status selection required' => 'Het is verplicht om de de statusselectie te voltooien', 'Stay up to date' => 'Blijf bij', 'Still busy... smile #' => 'Nog steeds bezig... smile #', 'Stock Templates' => 'standaard sjablonen', 'Store Attachments' => 'Sla bijlages op', 'Strip Quoted Reply' => 'Beperk quote antwoord', 'Subject' => 'Onderwerp', 'Subject required' => 'Onderwerp vereist', 'Subject, if any' => 'Onderwerp, als deze er is', 'Submit' => 'Verzenden', 'Submitter of the thread item' => 'Verzender van discussie-item', 'Submitter: Send receipt confirmation' => 'Verzender: Verzend ontvangstbevestiging', 'Successfully Updated Credentials.' => 'Gegevens succesvol bijgewerkt.', 'Successfully activated %s' => '%s is succesvol geactiveerd', 'Successfully added %s' => '%s succesvol toegevoegd', 'Successfully added %s.' => '%s succesvol toegevoegd.', 'Successfully changed status of %1$s to %2$s' => 'Status succesvol veranderd van %1$s in %2$s', 'Successfully deleted %s.' => ' %s succesvol verwijderd.', 'Successfully deleted%s.' => 'Succesvol verwijderd%s.', 'Successfully disabled %s' => '%s succesvol Uitgeschakeld', 'Successfully enabled %s' => '%s succesvol ingeschakeld', 'Successfully imported %1$d %2$s' => '%1$d %2$s succesvol geimporteerd', 'Successfully installed %s' => '%s succesvol geinstalleerd', 'Successfully made %s PRIVATE' => '%s Succesvol als prive gemarkeerd', 'Successfully made %s PUBLIC' => '%s is succesvol PUBLIEKELIJK gezet', 'Successfully managed selected end users' => 'Het beheren van de geselecteerde eind gebruikers is voltooid', 'Successfully managed selected organizations' => 'Wijzigingen op geselecteerde organisaties zijn succesvol toegepast', 'Successfully published %s' => '%s is succesvol gepubliceerd', 'Successfully removed %s.' => '%s succesvol verwijderd.', 'Successfully set sorting configuration' => 'Sorteerconfiguratie succesvol ingesteld', 'Successfully unpublished %s' => '%s is succesvol gedepubliceerd', 'Successfully updated %s' => '%s succesvol bijgewerkt', 'Successfully updated %s.' => '%s succesvol bijgewerkt.', 'Summary of the category.' => 'Samenvatting van category.', 'Support Center' => 'Support Center', 'Support Center Home' => 'Support Center Startpagina', 'Support Ticket System' => 'Support ticketsysteem', 'Support Ticket System Offline' => 'Support ticketsysteem offline', 'Support ticket request created' => 'Support ticket aanvraag aangemaakt', 'Supported Variables' => 'Toegestane variabelen', 'Syntax error, malformed JSON' => 'Syntaxisfout, ongeldige JSON', 'System' => 'Systeem', 'System Alerts' => 'Systeemmeldingen', 'System Default' => 'Systeem standaard', 'System Default Backdrop' => 'Standaard Achtergrond', 'System Default Logo' => 'Systeem standaard logo', 'System Emails' => 'Systeem e-mails', 'System Errors' => 'Systeemfouten', 'System Languages' => 'Systeem talen', 'System Logs' => 'Systeemlogboeken', 'System Management Templates' => 'Systeem management sjablonen', 'System Offline' => 'Systeem uitgeschakeld', 'System Settings' => 'Systeem instellingen', 'System Settings and Preferences' => 'Systeem instellingen en voorkeuren', 'System admin email is required' => 'Systeem admin e-mail is vereist', 'System ban list is empty.' => 'De systeembloklijst is leeg.', 'System default department cannot be private' => 'Standaard systeem afdeling mag niet privé zijn', 'System is set to offline mode' => 'Systeem is uitgeschakeld (in offline-modus)', 'System upgrade is pending' => 'Het systeem staat klaar om geupgrade te worden', 'System-wide default ticket settings and options.' => 'Globale standaard ticket instellingen en opties.', 'Table prefix required' => 'Tabel voorvoegsel (prefix) vereist', 'Target' => 'Doel', 'Target Channel' => 'Bestemmings kanaal', 'Target required' => 'Doel vereist', 'Task' => 'Taak', 'Task #%1$s deleted by %2$s' => 'Taak #%1$s verwijderd door %2$s', 'Task #%1$s: %2$s' => 'Taak #%1$s: %2$s', 'Task #%s' => 'Taak #%s', 'Task #%s deleted' => 'Taak #%s verwijderd', 'Task #%s: %s' => 'Taak #%s: %s', 'Task Assignment Alert' => 'Taak toewijzing melding', 'Task Attachment Settings' => 'Instellingen voor taak bijlage', 'Task Count' => 'Taak telling', 'Task Created From Thread Entry' => 'Taak aangemaakt vanuit thread', 'Task Email Templates' => 'Taak Email Sjablonen', 'Task Information' => 'Taak informatie', 'Task Number' => 'Taaknummer', 'Task Queue' => 'Taak-wachtrij', 'Task Settings and Options' => 'Taak instellingen en opties', 'Task Summary' => 'Taak Overzicht', 'Task Thread' => 'Taakdetails', 'Task Transfer Alert' => 'Taak overdracht melding', 'Task Visibility & Assignment' => 'Zichtbaarheid & Toekenning van taak', 'Task already in the department' => 'Taak is al gekoppeld aan deze afdeling', 'Task assigned to %s' => 'Taak toegekend aan %s', 'Task doesn\'t have any collaborators.' => 'Taak heeft geen medewerkers.', 'Tasks' => 'Taken', 'Tasks Count' => 'Taak telling', 'Team' => 'team', 'Team Assigned' => 'Toegewezen Team', 'Team Information' => 'team informatie', 'Team Lead' => 'Teamleider', 'Team Members' => 'Leden van het team', 'Team Name' => 'Teamnaam', 'Team does not have members' => 'Dit team heeft geen leden', 'Team is disabled' => 'Team is uitgeschakeld', 'Team name already exists' => 'Teamnaam bestaat al', 'Team name is required' => 'Teamnaam is vereist', 'Teams' => 'Team', 'Teams (%d)' => 'Teams (%d)', 'Template Fetch Error' => 'Fout bij ophalen template', 'Template Set' => 'Sjabloon Set', 'Template Set To Clone' => 'Sjabloon dupliceren', 'Template information' => 'Sjabloon informatie', 'Template name already exists' => 'Sjabloon naam bestaat reeds', 'Template used on ticket response/reply' => 'Sjabloon voor ticket reactie/antwoord', 'Template used to notify collaborators on task activity.' => 'Sjabloon dat gebruikt wordt om een notificatie te sturen naar medewerkers bij activiteit in een taak.', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => 'Sjabloon voor melding aan collaborateur bij ticket activiteit (zoals CC bij een antwoord)', 'Templates' => 'Sjablonen', 'Temporary Password' => 'Tijdelijk wachtwoord', 'Term too short!' => 'Woord te kort!', 'Test Outgoing Email' => 'Test uitgaande E-mail', 'Test email sent successfully to <%s>' => 'Test e-mail succesvol verzonden naar <%s>', 'Text' => 'Tekst', 'Text Input' => 'Tekstinvoer', 'Text shown in before any input from the user' => 'Tekst die weergegeven wordt voordat de gebruiker iets typt', 'Text shown inline with the widget' => 'Tekst wordt in line weergegeven met de widget', 'Thank You for Choosing osTicket!' => 'Dank u voor uw keuze voor osTicket!', 'Thank you for being a loyal osTicket user!' => 'Dank u voor uw vertrouwen in osTicket!', 'Thank you for taking the time to upgrade your osTicket intallation!' => 'Dank u voor het upgraden van uw osTicket installatie!', 'Thank you!' => 'Dank u!', 'Thank-You Page' => 'Dankpagina', 'Thanks for registering for an account.' => 'Bedankt voor het registreren van een account.', 'The "file_uploads" directive is disabled in php.ini' => 'De richtlijn "file_uploads" is uitgeschakeld in php.ini', 'The %s task reports there is work to do' => 'De %s taak rapporteert dat er werk te doen is', 'The GD extension is required' => 'De GD extensie is vereist', 'The MySQL user must have full rights to the database.' => 'De MySQL gebruiker moet volledige rechten op de database hebben.', 'The URL of your helpdesk, its name, and the default system email address' => 'Het internetadres van je helpdesk, alsmede de naam en het standaard e-mailadres', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => 'The installatie-assistent zal u stap voor stap begeleiden tijdens het installatieprocess. U bent slechts enkele minuten verwijderd van uw fantastische heldesksysteem!', 'The issue summary must be a field that supports user input, such as short answer' => 'De ticketsamenvatting moet een veld zijn dat gebruikersinvoer ondersteunt, zoals een kort antwoord', 'The lock you hold on this ticket will expire soon. Would you like to renew the lock?' => 'De "lock" die je vasthoudt op dit ticket verloopt binnenkort. Wil je deze vernieuwen?', 'The name of your support system e.g [Company Name] Support' => 'De naam van uw supportsysteem bijv. [bedrijfsnaam]', 'The order of thread entries' => 'De volgorde van de discussie', 'The originator of this extension cannot be verified' => 'De ontwikkelaar van deze extentie kan niet worden geverifieerd', 'The search did not match any FAQs.' => 'De zoekopdracht heeft niets in de FAQ\'s gevonden.', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => 'The upgrade-assistent zal u bij elke stap begeleiden. We zullen proberen deze upgrade voor u soepel te laten verlopen. We kunnen helaas niet garanderen dat dit ook bij iedereen het geval is.', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => 'De upgrade-assistent zal nu uw hoofdinstellingen en database upgraden!', 'The upgrader does NOT support upgrading from the current patch [%s]!' => 'De installatie assistent kan niet upgraden vanaf uw huidige versie [%s]!', 'The upgrader does NOT support upgrading from the current vesion!' => 'De installatie assistent ondersteund het bijwerken van uw versie van osTicket niet!', 'Their Signature' => 'Hun ondertekening', 'There are no tasks matching your criteria.' => 'Er zijn geen taken die aan uw criteria voldoen.', 'These attachments are always available, regardless of the language in which the article is rendered' => 'Deze bijlages zijn altijd beschikbaar, ongeacht de taal waarin het artikel is geschreven', 'These attachments are only available when article is rendered in one of the following languages.' => 'Deze bijlages zijn alleen beschikbaar als het artikel geschreven is in één van de navolgende talen.', 'These items are necessary in order to install and use osTicket.' => 'Deze onderdelen zijn vereist voor een installatie van osTicket.', 'These items are necessary in order to run the latest version of osTicket.' => 'Deze onderdelen zijn noodzakelijk om de laatste versie van osTicket uit te kunnen voeren.', 'This Month' => 'Deze maand', 'This Quarter' => 'Dit kwartaal', 'This Week' => 'Deze week', 'This Year' => 'Dit jaar', 'This can be selected when replying to a thread' => 'Dit kan geselecteerd worden als er gereageerd wordt op een discussie', 'This category does not have any FAQs.' => 'Deze categorie beschikt niet over FAQs.', 'This content is translatable' => 'Deze inhoud is te vertalen', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => 'Dit kan aan de connectie van de mailserver liggen. Volgende vertraagde aanmeld poging binnen %d minuten', 'This department is for internal use' => 'Deze afdeling is voor intern gebruik', 'This field can be disabled which will remove it from the form for new entries, but will preserve the data on all current entries.' => 'Dit veld kan worden uitgeschakeld, dit zorgt ervoor dat het veld niet in toekomstige invoerformulieren voorkomt, maar de reeds ingevulde formulieren zullen deze gegevens wel bewaren.', 'This help desk is for use by authorized users only' => 'Deze helpdesk is enkel voor geautoriseerde gebruikers', 'This is a required field' => 'Dit is een verplicht veld', 'This organization doesn\'t have any users yet' => 'Deze organistatie heeft (nog) geen gebruikers', 'This osTicket version is no longer supported. Please consider upgrading' => 'Deze versie van OsTicket wordt niet langer ondersteund, overweeg om bij te werken naar de laatste versie', 'This task' => 'Deze taak', 'This ticket' => 'Dit ticket', 'This type of file is not allowed' => 'Het bestandstype is niet toegestaan', 'This will sign you in to view your ticket.' => 'Dit zal u inloggen om uw ticket te bekijken.', 'Thread (%d)' => 'Thrad (%d)', 'Thread + Internal Notes' => 'Verloop + Interne notities', 'Thread + Internal Notes + Attachments' => 'Thread + Interne notities + Bijlages', 'Thread + Internal Notes + Attachments + Tasks' => 'Thread + Interne notities + Bijlages + Taken', 'Thread + Internal Notes + Events' => 'Thread + Interne notities + Gebeurtenissen', 'Thread Count' => 'Aantal threads', 'Thread Entry' => 'Draad invoer', 'Thread Entry expansions' => 'Aanvullen van ticket onderwerp', 'Thread View Order' => 'Discussie m.b.t. de ticket bekijken', 'Thread doesn\'t have any collaborators.' => 'Deze discussie heeft geen enkele participant.', 'Ticket' => 'Ticket', 'Ticket #' => 'Ticket #', 'Ticket #%1$s deleted by %2$s' => 'Ticket #%1$s verwijderd door %2$s', 'Ticket #%1$s: %2$s' => 'Ticket #%1$s: %2$s', 'Ticket #%s' => 'Ticket #%s', 'Ticket #%s deleted' => 'Ticket #%s verwijderd', 'Ticket #%s: %s' => 'Ticket #%s: %s', 'Ticket Activity' => 'Ticket activiteit', 'Ticket Agent Email Templates' => 'Ticket Medewerker Email Sjablonen', 'Ticket Assigned to %s' => 'Ticket toegewezen aan %s', 'Ticket Assignment' => 'Ticket toekenning', 'Ticket Assignment Alert' => 'Melding van ticket toewijzing', 'Ticket Attachment Settings' => 'Instellingen voor ticket bijlage', 'Ticket Data' => 'Ticket gegevens', 'Ticket End-User Email Templates' => 'Ticket Eindgebruiker Email Sjablonen', 'Ticket Filter' => 'Ticket filter', 'Ticket Filters' => 'Ticket filters', 'Ticket ID' => 'Ticket ID', 'Ticket Information' => 'Ticket informatie', 'Ticket Information and Options' => 'Ticketinformatie en opties', 'Ticket Marked Overdue' => 'Ticket gemarkeerd als Achterstallig', 'Ticket Notice' => 'Ticket notificatie', 'Ticket Number' => 'Ticketnummer', 'Ticket Number Format' => 'Ticket nummerformaat', 'Ticket Overdue Alerts' => 'Ticket over tijd melding', 'Ticket Owner' => 'Ticket eigenaar', 'Ticket Print Options' => 'Ticket afdrukopties', 'Ticket Queue' => 'Ticket wachtrij', 'Ticket Queues' => 'Ticket wachtrijen', 'Ticket Settings and Options' => 'Ticket instellingen en opties', 'Ticket Sharing' => 'Delen van een Ticket', 'Ticket Source' => 'Ticket bron', 'Ticket State' => 'Ticket status', 'Ticket Status' => 'Ticketstatus', 'Ticket Submitter' => 'Ticket indiener', 'Ticket Summary' => 'Ticket overzicht', 'Ticket Thread' => 'Ticket-verloop', 'Ticket Thread (%d)' => 'Ticket verloop (%d)', 'Ticket Thread expansions' => 'Aanvullen van ticket verloop', 'Ticket Transfer Alert' => 'Melding bij overdracht', 'Ticket Updated' => 'Ticket bijgewerkt', 'Ticket Variables' => 'Ticket variabelen', 'Ticket already set to %s status' => 'Ticket is al ingesteld op status %s', 'Ticket claimed by %s' => 'Ticket opgepikt door %s', 'Ticket created successfully' => 'ticket succesvol aangemaakt', 'Ticket denied' => 'Ticket geweigerd', 'Ticket denied - %s' => 'Ticket geweigerd - %s', 'Ticket doesn\'t have any collaborators.' => 'Dit ticket heeft geen samenwerkers.', 'Ticket flagged as overdue by %s' => 'Ticket aangemerkt als \'verlopen\' door %s', 'Ticket is already assigned to %s' => 'Ticket is al toegekend aan %s', 'Ticket is assigned to %s' => 'Ticket toegekend aan %s', 'Ticket is locked by %s' => 'Ticket is in gebruik door %s', 'Ticket is not assigned!' => 'Ticket is aan niemand toegekend!', 'Ticket is now assigned to you!' => 'Ticket is nu aan u toegekend!', 'Ticket ownership changed to %s' => 'De eigenaar van de ticket is gewijzigd naar %s', 'Ticket rejected (%s) (unregistered client)' => 'Ticket verworpen (%s) (niet-geregistreerde client)', 'Ticket rejected (%s) by filter "%s"' => 'Ticket verworpen (%s) door filter "%s"', 'Ticket updated successfully' => 'Ticket succesvol bijgewerkt', 'Ticket variables are only supported in thank-you pages.' => 'Ticket variabelen worden alleen ondersteund in de danku-pagina\'s.', 'Ticket will be reopened on message post' => 'Ticket wordt heropend bij plaatsen bericht', 'Tickets' => 'Tickets', 'Tickets (%d)' => 'Tickets (%d)', 'Tickets <b>(%d)</b>' => 'Tickets <b>(%d)</b>', 'Tickets are marked overdue on grace period violation.' => 'Tickets worden gemarkeerd als \'over tijd\' als er niet binnen de response tijd wordt gereageerd.', 'Tickets page refresh rate in minutes.' => 'Verversen van de ticketpagina in minuten.', 'Time' => 'Tijdstip', 'Time Format' => 'Tijdformaat', 'Time Zone' => 'Tijdzone', 'Time format is required' => 'Tijd formaat is verplicht', 'Time is based on your time zone' => 'Tijd is gebaseerd op uw tijdzone', 'Time is based on your time zone' => 'Tijd is gebaseerd op uw tijdzone', 'Time of last update' => 'Tijdstip laatste wijziging', 'Timeout' => 'Verlooptijd', 'Timezone' => 'Tijdszone', 'Timezone Aware' => 'Tijdzone bewust', 'Title' => 'Titel', 'Title already exists' => 'Titel bestaat al', 'Title is required' => 'Titel is vereist', 'Title is too short. 3 chars minimum' => 'Titel is te kort. Minimaal 3 tekens', 'Title required' => 'Titel verplicht', 'To' => 'Aan', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => 'Om een plugin (uitbreiding) aan het systeem toe te voegen dient u de plugin te plaatsen in de map <code>include/plugins</code>. Op het moment dat de plugin daarin is geplaatst, ziet u het hieronder in de lijst.', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => 'Om eventuele conflicten te voorkomen, dient u het configuratiebestand als onderstaand te hernoemen.', 'To best assist you, we request that you be specific and detailed' => 'Om u zo goed mogelijk te helpen, verzoeken we u om specifiek en gedetaileerd te zijn', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => 'Om je beter van dienst te zijn, moedigen wij onze klanten aan om een account te registreren en het emailadres te controleren dat wij beschikbaar hebben.', 'To edit or add new pages go to %s Manage > Site Pages %s' => 'Om pagina\'s te bewerken, of toe te voegen gaat u naar %s Manage > Site Pages %s', 'To import items with properties, use the Upload tab.' => 'Om elementen met eigenschappen te importereb, gelieve de Upload tab te gebruiken.', 'To import more other fields, use the Upload tab.' => 'Om meer zelfgedefineerde velden te importeren gebruikt u het tabblad \'upload\'.', 'Today' => 'Vandaag', 'Toggle' => 'Omwisselen', 'Toggle Opacity' => 'Doorzichtigheid Aan/uitzetten', 'Token' => 'Token', 'Token Information' => 'Tokeninformatie', 'Top-Level Department' => 'Hoofdafdeling', 'Top-Level Ticket Counts' => 'Ticket teller in menubalk', 'Top-Level Topic' => 'Hoogste onderwerp', 'Topic' => 'Onderwerp', 'Topic already exists' => 'Onderwerp bestaat al', 'Topic is too short. Five characters minimum' => 'Onderwerp is te kort. Minimum vijf tekens', 'Topics' => 'Onderwerpen', 'Transfer' => 'Verhuis', 'Transfer Tasks' => 'Verhuis taken', 'Transient' => 'Dynamisch', 'Translate' => 'Vertalen', 'Trying to remove end users from an unknown organization' => 'Aan het proberen eindgebruikers te verwijderen van een onbekende organisatie', 'Two Factor Authentication configuration required to continue' => 'Twee Factor Authenticatie configuratie vereist om door te gaan', 'Type' => 'Type', 'Type is required' => 'Type is vereist', 'Type of recent activity' => 'Type van recente activiteit', 'Typeahead' => 'Typeahead', 'Typeahead will work better for large lists' => 'Typeahead zal beter werken voor grote lijsten', 'URL not supported' => 'URL niet ondersteund', 'Unable to %1$s %2$s' => '%1$s %2$s onmogelijk', 'Unable to activate %s' => 'Niet mogelijk om %s te activeren', 'Unable to add %s.' => 'Niet mogelijk om %s toe te voegen.', 'Unable to add %s. Correct error(s) below and try again.' => 'Kan %s niet toevoegen. Corrigeer fout(en) hieronder en probeer opnieuw.', 'Unable to add email recipient' => 'Kan e-mailontvanger niet toevoegen', 'Unable to add the email to banlist' => 'Het was onmogelijk om dit e-mailadres aan de blokkadelijst toe te voegen', 'Unable to add user to organization.' => 'Kan geen gebruiker toevoegen aan de organisatie.', 'Unable to add user to the organization' => 'Gebruiker toevoegen aan organisatie mislukt', 'Unable to assign %s' => 'Onmogelijk %s toe te kennen', 'Unable to assign task' => 'Onmogelijk om taak toe te wijzen', 'Unable to assign ticket' => 'Onmogelijk het ticket toe te kennen', 'Unable to change status for %s' => 'Onmogelijk om de status te wijzigen voor %s', 'Unable to change status of %1$s' => 'Onmogelijk om de status van %1$s te veranderen', 'Unable to change status of the task' => 'Onmogelijk de status van deze taak te wijzigen', 'Unable to claim task' => 'Onmogelijk om taak toe te eigenen', 'Unable to claim ticket' => 'Onmogelijk dit ticket toe te eigenen', 'Unable to commit %s. Check validation errors' => 'Kan %s niet doorvoeren. Controleer op validatiefouten', 'Unable to connect to MySQL server: %s' => 'Onmogelijk om te verbinden met de MySQLserver: %s', 'Unable to create %s.' => 'Kan %s niet maken.', 'Unable to create Folder' => 'Kan map niet maken', 'Unable to create a ticket.' => 'Onmogelijk een ticket aan te maken.', 'Unable to create admin user (#6)' => 'Onmogelijk om de beheerdersaccount aan te maken (#6)', 'Unable to create config settings' => 'Niet mogelijk om configuratie instellingen te maken', 'Unable to create local account. See messages below' => 'We kunnen uw lokale account niet registreren. Zie berichten hieronder', 'Unable to create new account.' => 'Onmogelijk om een nieuw account aan te maken.', 'Unable to create new ticket' => 'Kan geen nieuw ticket aanmaken', 'Unable to create organization.' => 'Kan organisatie niet maken.', 'Unable to create the database.' => 'Niet mogelijk om database te maken.', 'Unable to create the ticket.' => 'Onmogelijk om ticket aan te maken.', 'Unable to delete %s.' => 'Onmogelijk om %s te verwijderen.', 'Unable to delete %s. They may be in use.' => 'Onmogelijk om %s te verwijderen. Wellicht dat het nog in gebruik is.', 'Unable to delete organization' => 'Kan organisatie niet verwijderen', 'Unable to delete task' => 'Onmogelijk om taak te verwijderen', 'Unable to disable %s' => 'Onmogelijk om %s uit te schakelen', 'Unable to email via SMTP' => 'Onmogelijk om via SMTP te mailen', 'Unable to email via Sendmail' => 'Kan geen e-mail versturen via Sendmail', 'Unable to enable %s' => 'Onmogelijk om %s in te schakelen', 'Unable to fetch "%1$s" template - id #%d' => 'Kan "%1$s" template niet ophalen - id #%d', 'Unable to find user in directory' => 'Gebruiker niet gevonden in map', 'Unable to import (%s): %s' => 'Onmogelijk om (%s): %s te importeren', 'Unable to import item: %s' => 'Onmogelijk om %s te importeren', 'Unable to import user: %s' => 'Onmogelijk om gebruiker te importeren: %s', 'Unable to load config info from DB.' => 'Kon configuratie-informatie niet laden vanuit DB.', 'Unable to lock the ticket.' => 'Niet mogelijk om een "lock" op het ticket te zetten.', 'Unable to make %s PRIVATE' => 'Onmegelijk om %s als prive aan te merken', 'Unable to make %s PUBLIC.' => 'Onmogelijk om %s PUBLIEKELIJK te maken.', 'Unable to make %s private. Possibly already private!' => 'Niet mogelijk om %s prive te maken, waarschijnlijk is deze al prive!', 'Unable to manage any of the selected end users' => 'Het niet mogelijk één van de geselecteerde eind gebruikers te beheren', 'Unable to manage any of the selected organizations' => 'Het is niet mogelijk één van de geselecteerde organisaties te beheren', 'Unable to open config file for writing. Permission denied! (#3)' => 'Niet gelukt om het configuratiebestand te beschrijven. Toegang geweigerd! (#3)', 'Unable to parse submitted csv: ' => 'Onmoelijk de geleverde csv te \'parsen\': ', 'Unable to parse submitted items' => 'Onmogelijk om de ingezonden bestanden te \'parsen\'', 'Unable to post internal note - missing or invalid data.' => 'Onmogelijk om interne notitie op te slaan - ontbrekende of ongeldige gegevens.', 'Unable to post the message.' => 'Onmogelijk uw berichten op te slaan.', 'Unable to post the note - missing or invalid data.' => 'Onmogelijk om interne notitie op te slaan - ontbrekende of ongeldige gegevens.', 'Unable to post the note.' => 'Onmogelijk om de notitie op te slaan.', 'Unable to post the reply - missing or invalid data.' => 'Onmogelijk om uw reactie op te slaan - ontbrekende of ongeldige gegevens.', 'Unable to post the reply.' => 'Antwoord opslaan mislukt.', 'Unable to print to PDF.' => 'Printen naar PDF mislukt.', 'Unable to publish %s. Try editing it.' => 'Onmogelijk om %s te publiceren, probeer het nogmaals te bewerken.', 'Unable to read config file. Permission denied! (#2)' => 'Niet mogelijk om het configuratiebestand te lezen. Toegang geweigerd! (#2)', 'Unable to read email request' => 'Kan e-mailverzoek niet lezen', 'Unable to read request body' => 'Kan hoofdgedeelte van het verzoek niet lezen', 'Unable to register account. See messages below' => 'We kunnen uw account niet registreren. Zie berichten hieronder', 'Unable to remove %s' => 'Onmogelijk om %s te verwijderen', 'Unable to reset password' => 'Kan wachtwoord niet opnieuw instellen', 'Unable to reset password. Contact your administrator' => 'Niet mogelijk om het wachtwoord te resetten, neem contact op met uw systeembeheerder', 'Unable to retrieve email attachment' => 'Kan e-mailbijlage niet ophalen', 'Unable to retrieve email inline image' => 'Kan inline e-mailafbeelding niet ophalen', 'Unable to retrieve password reset email template' => 'Niet in staat om de template wachtwoord herstellen op te halen', 'Unable to save draft.' => 'Onmogelijk om concept op te slaan.', 'Unable to save file' => 'Kan bestand niet opslaan', 'Unable to save: Please choose an active %s' => 'Kan niet opslaan: kies een actieve %s', 'Unable to select the database' => 'Niet mogelijk om de database te selecteren', 'Unable to send reset email.' => 'Sturen reset-e-mail is mislukt.', 'Unable to set sorting mode' => 'Niet mogelijk om de sorteerinstellingen aan te passen', 'Unable to transfer %s' => 'Onmogelijk om %s te verhuizen', 'Unable to transfer task' => 'Onmogelijk om de taak te verhuizen', 'Unable to transfer ticket' => 'Ticket verhuizen mislukt', 'Unable to unpublish %s. Try editing it.' => 'Onmogelijk om %s te depubliceren, probeer het te bewerken.', 'Unable to update %s.' => 'Kan niet bijwerken %s.', 'Unable to update %s. Correct error(s) below and try again.' => 'Niet mogelijk om %s te updaten. Corrigeer onderstaande fouten en probeer opnieuw.', 'Unable to update account.' => 'Onmogelijk het account bij te werken.', 'Unable to update settings.' => 'Onmogelijk om de instellingen bij te werken.', 'Unable to update user account information' => 'Bijwerken van gebruikersaccountinformatie mislukt', 'Unable to upload backdrop image: %s' => 'Onmogelijk om de achtergrondafbeelding %s te uploaden', 'Unable to upload logo image: %s' => 'Kan logo afbeelding niet uploaden: %s', 'Unable to validate rules as entered' => 'Kan regels zoals ingevoerd niet valideren', 'Unable to write to config file. Permission denied! (#5)' => 'Onmogelijk om het configuratiebestand op te slaan, toegang geweigerd! (#5)', 'Unassigned' => 'Niet toegewezen', 'Unban Email <%s>' => 'De-blokkeer Emailadres <%s>', 'Unchanged' => 'Ongewijzigd', 'Underflow or the modes mismatch' => 'Underflow of mode mismatch', 'Unexpected Data' => 'Onverwachte gegevens', 'Unexpected control character found' => 'Onverwachte controle teken gevonden', 'Unexpected or invalid data received' => 'Onverwachte of ongeldige gegevens ontvangen', 'Unformatted' => 'Niet opgemaakt', 'United States' => 'Verenigde Staten', 'Unknown' => 'Onbekend', 'Unknown Authentication' => 'Onbekende authenticatie', 'Unknown Authentication Type' => 'Onbekend authenticatietype', 'Unknown Authorization Backend' => 'Onbekende autorisatie-backend', 'Unknown Credential Type' => 'Onbekend referentietype', 'Unknown Folder' => 'Onbekende map', 'Unknown JSON parsing error' => 'Onbekende JSON parse fout', 'Unknown action' => 'Onbekende actie', 'Unknown assignee' => 'Onbekende medewerker/toekenner', 'Unknown department' => 'Onbekende afdeling', 'Unknown error' => 'Onbekende fout', 'Unknown object for "%s" tag' => 'Onbekend object voor "%s" tag', 'Unknown or invalid' => 'Onbekend of ongeldig', 'Unknown or invalid FAQ category' => 'Onbekende of ongeldige FAQcategorie', 'Unknown or invalid file' => 'Onbekend of ongeldig bestand', 'Unknown or invalid flag' => 'Onbekende of ongeldige vlag', 'Unknown or invalid flag format' => 'Onbekende of ongeldige vlag formaat', 'Unknown or invalid input' => 'Onbekende of ongeldige invoer', 'Unknown or invalid state' => 'Onbekende of ongeldige status', 'Unknown or invalid target' => 'Onbekend of ongeldig doel', 'Unknown or invalid ticket ID.' => 'Onbekend of ongeldig ticket-id.', 'Unknown organization selected' => 'Onbekende organisatie geselecteerd', 'Unknown status' => 'Onbekende status', 'Unknown system email' => 'Onbekend systeem e-mailadres', 'Unknown user' => 'Onbekende gebruiker', 'Unknown user selected' => 'Onbekende gebruiker geselecteerd', 'Unlock' => 'Vrijgeven', 'Unsupported data format' => 'Niet ondersteunde gegevensindeling', 'Up to date' => 'Bij de tijd', 'Update' => 'Bijwerken', 'Update %s' => 'Update %s', 'Update API Key' => 'API sleutel bijwerken', 'Update Ban Rule' => 'Bewerk blokkade regel', 'Update Canned Response' => 'Voorgedefinieerde reactie bijwerken', 'Update Category' => 'Actualiseer categorie', 'Update Department' => 'Actualiseer afdeling', 'Update Email Address' => 'Bewerk Emailadres', 'Update FAQ' => 'Vernieuw FAQ', 'Update Filter' => 'Update filter', 'Update Help Topic' => 'Bewerk een Help onderwerp', 'Update Instance' => 'Instantie bijwerken', 'Update Organization' => 'Aktualiseer organisatie', 'Update Page' => 'Bewerk pagina', 'Update Role' => 'Geactualiseerde rol', 'Update SLA Plan' => 'SLA schema bijwerken', 'Update Team' => 'Bewerk team', 'Update Template' => 'Actualiseer sjabloon', 'Update Ticket #%s' => 'Bijwerken ticket #%s', 'Update User' => 'Bijwerken gebruiker', 'Update custom list' => 'Aangepaste lijst bijwerken', 'Update form section' => 'Update formulier sectie', 'Update posted successfully' => 'Bijwerking succesvol opgeslagen', 'Updated' => 'Bijgewerkt', 'Updated %s' => 'Bijgewerkt %s', 'Updated Successfully' => 'Succesvol bijgewerkt', 'Updated by <b>{somebody}</b> {timestamp} — %s' => 'Bijgewerkt door <b>{somebody}</b> {timestamp} — %s', 'Upgrade' => 'Opwaarderen', 'Upgrade Aborted!' => 'Upgrade/bijwerken afgebroken!', 'Upgrade Completed!' => 'Upgrade geslaagd!', 'Upgrade Failed: Invalid or wrong hash [%s]' => 'Upgrade mislukt: Ongeldig of verkeerd hash [%s]', 'Upgrade Now' => 'Upgrade nu', 'Upgrade Tips' => 'Upgrade tips', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => 'Upgrade/bijwerken afgebroken vanwege fouten. Alle fouten in dit stadium zijn fataal voor de upgrade.', 'Upgrade osTicket to %s' => 'OsTicket upgraden naar %s', 'Upgrade to %s' => 'Upgrade naar %s', 'Upgraded to %s ... post-upgrade checks!' => 'Upgrade uitgevoerd naar %s... post-upgrade controles!', 'Upgrader' => 'Upgrader', 'Upgrader - %s (task pending).' => 'Upgrader - %s (taak in wachtrij).', 'Upgrader - %s applied' => 'Upgrader - %s toegepast', 'Upgrader - %s cleanup' => 'Upgrader - %s opschonen', 'Upgrader Error' => 'Upgrader fout', 'Upload' => 'Uploaden', 'Upload a new backdrop' => 'Een nieuwe achtergrond gebruiken', 'Upload a new logo' => 'Upload een nieuw logo', 'Uploading ...' => 'Aan het uploaden...', 'Use Browser Preference' => 'Gebruik taalinstelling van browser', 'Use Default System Email (above)' => 'Gebruik het stadnaard systeememailadres (hierboven)', 'Use Language Preference' => 'Gebruik taal voorkeur', 'Use Reply-To Email' => 'Gebruik Reply-to email', 'Use a custom backdrop' => 'Een aangepaste achtergrond gebruiken', 'Use a custom logo' => 'Gebruik een eigen logo', 'Use any available backend' => 'Gebruik elk beschikbare \'backend\'', 'Use standard columns' => 'Gebruik standaard kolommen', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => 'Gebruikt u de kolommen die in onderstaande tabel getoond worden. Om meer velden toe te voegen gaat u naar het Admin Panel -> Manage > Formulieren > %s pagina om de beschikbare velden te bewerken. Allen velden van het type \'variable\' kunnen worden geimporteerd.', 'Use the columns shown in the table below. To add more properties, use the Properties tab. Only properties with `variable` defined can be imported.' => 'Gebruik de kolommen getoond in de tabel hieronder. Om meer eigenschappen toe te voegen, gebruik de Eigenschappen tab. Alleen eigenschappen gedefiniëerd als \'variabel\' kunnen geïmporteerd worden.', 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => 'Gebruik het onderstaande formulier om te testen of uw <strong>Uitgaande</strong> e-mailinstellingen correct zijn.', 'Use the forms below to create or update the information we have on file for your account' => 'Gebruik de onderstaande formulieren om de informatie voor uw account te maken of bij te werken', 'Use the forms below to update the information we have on file for your account' => 'Gebruik de onderstaande formulieren om informatie bij te werken die we hebben voor uw account', 'Used for HTML email processing' => 'Ten behoeve van emailverwerking', 'Used for email fetching' => 'Ten behoeve van emailontvangst', 'Used for image manipulation and PDF printing' => 'Ten behoeve van afbeeldingsbewerking en PDFprinten', 'Used for ticket and task exporting' => 'Gebruikt voor het exporteren van tickets en taken', 'Used to detect file types for uploads' => 'wordt gebruikt om bestandstypen van uploads te detecteren', 'User' => 'Gebruiker', 'User Account Login' => 'Gebruikerslogin', 'User Data' => 'Gebruikersgegevens', 'User Directory' => 'Lijst van gebruikers', 'User Excessive Logins' => 'Maximale aanmeldpogingen door gebruiker', 'User Information' => 'Gebruikergegevens', 'User Information Fields' => 'Gebruikersinformatie velden', 'User Preferences' => 'Gebruikersvoorkeuren', 'User Session Timeout' => 'Gebruiker sessie Time-out', 'User Settings and Options' => 'Gebruiker Instellingen en Opties', 'User already belongs to this organization!' => 'Gebruiker is al lid van deze organisatie!', 'User already registered' => 'Gebruiker is al geregistreerd', 'User cannot change password' => 'Gebruiker kan wachtwoord niet veranderen', 'User login' => 'Gebruiker login', 'User logout' => 'Gebruiker uitloggen', 'User posting the message' => 'Gebruiker die het bericht heeft geplaatst', 'Username' => 'Gebruikersnaam', 'Username Required' => 'Gebruikersnaam vereist', 'Username already in use' => 'Gebruikersnaam is al in gebruik', 'Username contains invalid characters' => 'Gebruikersnaam bevat ongeldige tekens', 'Username is required' => 'Gebruikersnaam is verplicht', 'Username must have at least two (2) characters' => 'Gebruikersnaam moet uit tenminste twee (2) tekens bestaan', 'Username required' => 'Gebruikersnaam vereist', 'Users' => 'Gebruikers', 'Users Settings' => 'Gebruikers instellingen', 'Users can always sign in with their email address' => 'Gebruikers kunnen altijd inloggen met hun e-mailadres', 'Users cannot upload more than this many files.' => 'Gebruikers kunnen niet meer dat zoveel bestanden uploaden.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => 'MET WS_FTP kunt u door rechts te klikken op het bestand en chmod te selecteren alle toegang tot het bestand open zetten (777).', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'Met WS_FTP klikt u rechts op het bestand, u kiest hierna voor \'chmod\' en u vinkt de schrijftoegang UIT', 'Vacation Mode' => 'Vakantiemodus', 'Valid API key required' => 'Geldige API-sleutel vereist', 'Valid CSRF Token Required' => 'Geldige CSRF Token vereist', 'Valid IP is required' => 'Geldig IP is vereist', 'Valid email address and ticket number required' => 'Geldig email adres en ticket nummer vereist', 'Valid email address is required' => 'Geldig e-mailadres is vereist', 'Valid email is required' => 'Geldig e-mailadres is vereist', 'Valid email required' => 'Geldige e-mail vereist', 'Valid email required for the match type' => 'Geldig e-mail vereist voor het overeenkomst type', 'Valid folder required' => 'Geldige map vereist', 'Valid password reset window required' => 'Geldig wachtwoord herstel venster vereist', 'Valid phone number is required' => 'Een geldig telefoonnummer is vereist', 'Valid recipient email address required' => 'Geldig e-mailadres van ontvanger nodig', 'Valid regular expression' => 'Geldige regulaire expressie', 'Valid username or email address is required' => 'Geldige gebruikersnaam of e-mailadres is vereist', 'Validation Error' => 'Validatiefout', 'Validator' => 'Validator', 'Value' => 'Waarde', 'Value already in use' => 'Waarde reeds in gebruik', 'Value and Abbreviation' => 'Waarde en afkorting', 'Value does not match required pattern' => 'de waarde heeft geen overeenkomst met het vereiste patroon', 'Value required' => 'Waarde vereist', 'Variable' => 'Variabele', 'Variable name is required for required fields' => 'Variabele naam is vereist voor vereiste velden', 'Verification codes are sent by email' => 'Verificatiecodes worden per e-mail verzonden', 'Verified' => 'Geverifieerd', 'Verified by %s' => 'Geverifieerd door %s', 'Verify Email Addresses' => 'Controleer email adressen', 'Verify email address domain' => 'Controleer e-mailadres domein', 'Version' => 'Versie', 'View' => 'bekijk', 'View Task' => 'Taak bekijken', 'View Ticket' => 'Ticket weergeven', 'View Ticket Thread' => 'Bekijk Ticket boomstructuur', 'View ticket status' => 'Bekijk ticket status', 'Viewing' => 'Bekijken', 'Visibility' => 'Zichtbaarheid', 'Visible' => 'Zichtbaar', 'WARN' => 'WAARSCHUWING', 'Warnings' => 'Waarschuwingen', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => 'We zijn verheugd dat u osTicket heeft gekozen!', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => 'We kunnen helpen, schroom niet ons te %1$s contacten %2$s tbv professionele hulp.', 'We have a problem - another installation with same table prefix exists!' => 'Er is een probleem geconstateerd - een andere installatie met hetzelfde tabelvoorvoegsel (prefix) bestaat al!', 'We have a problem ... wait a sec.' => 'We hebben een probleem... even geduld.', 'We highly recommend that you follow the steps below.' => 'We bevelen u ten hoogste aan om onderstaande stappen te doorlopen.', 'We provide %1$s professional upgrade services %2$s and commercial support.' => 'W bieden %1$s professionele upgrade diensten %2$s en commerciele support.', 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => 'Wij bieden <u>professionele installatieservices</u> en commersiele ondersteuning met gegarandeerde reactietijden en toegang tot ons ontwikkelteam.', 'We provide <u>professional installation services</u> and commercial support.' => 'Wij bieden <u>professionele installatie diensten</u> en commerciele ondersteuning.', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => 'We hechten veel waarde aan de terugkoppeling van gebruikers we zijn zeer toegewijd om uw wensen in het systeem te integreren.', 'We\'re done!' => 'We zijn klaar!', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => 'We hebben net een mail gestuurd naar het adres dat u heeft opgegeven. Volg de instructies in deze email om uw account te bevestigen en toegang te krijgen tot uw tickets.', 'Web' => 'Web', 'Web Forms' => 'Webformulieren', 'Web Server Software' => 'Web Server Software', 'Welcome to the Support Center' => 'Welkom bij het Ondersteuningscentrum', 'Welcome, %s.' => 'Welkom, %s.', 'What to do?' => 'Wat nu?', 'What\'s Next?' => 'Wat is het volgende?', 'Whoops. Perhaps you meant to send some CSV records' => 'Oeps. Misschien bedoelde je om CSV records te verzenden', 'Widget' => 'Artikel', 'Widget not defined for this field' => 'Artikel is niet gedefinieerd voor dit veld', 'Width' => 'Breedte', 'Windows PowerShell' => 'Windows Powershell', 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => 'Wilt u ook gegevens die momenteel worden ingevoerd voor dit veld verwijderen? <em>Kiest u als u de gegevens niet nu wilt verwijderen, heb je de optie om deze te verwijderen bij het bewerken van de gegevens.</em>', 'Write access required to continue' => 'Schrijfbevoegdheid is nodig om door te gaan', 'XML API' => 'XML API', 'XML error: %1$s at line %2$d:%3$d' => 'XML fout: %1$s op lijn %2$d:%3$d', 'XML extension not supported' => 'XML extensie niet ondersteund', 'Yes' => 'Ja', 'Yes, Delete' => 'Ja, verwijder', 'Yes, Delete User' => 'Ja, verwijder gebruiker', 'Yes, Do it!' => 'Bevestigen', 'Yesterday' => 'Gistereren', 'You are about to delete %s fields.' => 'U bent bezig met %s velden verwijderen.', 'You are trying to upload too many files' => 'U probeert te veel bestanden te uploaden', 'You can not disable/delete yourself - you could be the only admin!' => 'U kunt uzelf niet uitschakelen of verwijderen - stelt u eens voor dat u de enige beheerder bent!', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => 'U kunt naar %s gaan om het systeem in te schakelen en nieuwe mogelijkheden te ontdekken. Voor complete en up-to-date versie informatie kunt u ook naar %s', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => 'U kunt nu inloggen op het %1$s Administratiescherm %2$s met de gebruikersnaam en het wachtwoord dat u tijdens de installatie heeft ingevoerd. Zodra u succesvol bent ingelogd, kunt u verder gaan met de instellingen die moeten gebeuren na een installatie.', 'You can use osTicket without these, but you may not be able to use all features.' => 'U kunt osTicket installeren zonder deze onderdelen, echter u zult dan niet alle mogelijkheden van het pakket kunnen gebruiken.', 'You cannot delete a user with tickets!' => 'U kunt geen gebruiker met tickets verwijderen!', 'You cannot disable/delete a default department. Select a new default department and try again.' => 'U kunt niet een standaard afdeling uitschakelen of verwijderen. Selecteer eerst een nieuwe standaard afdeling en probeer opnieuw.', 'You do not have permission %s' => 'U bent niet gemachtigd om %s', 'You do not have permission to %s tasks' => 'Je hebt geen toestemming om taken te %s', 'You do not have permission to create users.' => 'U heeft geen toestemming om gebruikers aan te maken.', 'You do not have permission to delete a user with tickets!' => 'U bent niet gemachtigd om een gebruiker met tickets te verwijderen!', 'You don\'t have a signature' => 'Je hebt geen handtekening', 'You have made changes that you need to save.' => 'U heeft wijzigingen gemaakt die moeten worden opgeslagen.', 'You must select action to perform' => 'U moet een uit te voeren actie selecteren', 'You must select at least %s to process.' => 'Je moet op zijn minst %s items selecteren om door te voeren.', 'You must select at least %s.' => 'U moet minstens %s selecteren.', 'You must select at least one %s.' => 'U moet ten minste één %s selecteren.', 'You must select template' => 'U moet een template selecteren', 'You must set at least one rule.' => 'U moet ten minste één regel instellen.', 'You need to select at least one item' => 'U moet ten minste één item selecteren.', 'You no longer have access to #%s.' => 'U heeft niet langer toegang tot #%s.', 'You sure?' => 'Weet u het zeker?', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => 'We hebben je emailadres bevestigd en je account succesvol geactiveerd. Je kunt nu doorgaan om eerder geopende tickets te controleren of een nieuwe ticket te openen.', 'You\'ve reached maximum failed login attempts allowed.' => 'Je hebt het maximale toegestaan mislukte inlogpogingen bereikt.', 'You\'ve reached the maximum open tickets allowed.' => 'U hebt de maximale toegestane open tickets bereikt.', 'Your Staff Control Panel' => 'Uw staff configuratiescherm', 'Your browser is not supported' => 'Uw webbrowser wordt niet ondersteund', 'Your friendly support center' => 'Uw afdeling support', 'Your lock is expiring soon.' => 'Je "lock" verloopt binnenkort.', 'Your osTicket URL' => 'Uw osTicket url (webadres)', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => 'Uw osTicket installatie is succesvol afgerond. Uw volgende stap is het configureren van uw ticketsysteem voor gebruik, maar eerst moeten we even opschonen.', 'Your primary administrator account - you can add more users later.' => 'Uw primaire beheerders acocunt - u kunt er later meer accounts toevoegen.', 'Your query did not match any records' => 'Je zoekopdracht heeft geen resultaat opgeleverd', 'a SLA plan' => 'een Service-overeenkomst (SLA)', 'a plugin' => 'een invoegtoepassing', 'a template set' => 'een sjabloon set', 'a year ago' => 'een jaar geleden', 'about a minute ago' => 'een minuutje geleden', 'about a month ago' => 'ongeveer een maand geleden', 'about an hour ago' => 'ongeveer een uur geleden', 'action-buttonOpen' => 'Open', 'added <strong>%1$s</strong>' => '<strong>%1$s</strong> toegevoegd', 'added <strong>%1$s</strong> and removed <strong>%2$s</strong>' => '<strong>%1$s</strong> toegevoegd en <strong>%2$s</strong> verwijderd', 'advanced' => 'Geavanceerd', 'after' => 'na', 'agent' . "\0" . 'agents' => 'medewerker' . "\0" . 'medewerkers', 'an API key' => 'een API sleutel', 'assign' => 'toekennen', 'assigned' => 'toegekend', 'auto claim' => 'automatisch toekennen', 'ban list' => 'bloklijst', 'ban rule' => 'blok regel', 'before' => 'voordat', 'between' => 'tussen', 'canned response' => 'ingesloten reactie', 'case-insensitive comparison' => 'hoofdletterongevoelige vergelijking', 'changed from <strong>%1$s</strong> to <strong>%2$s</strong>' => 'veranderd van <strong>%1$s</strong> naar <strong>%2$s</strong>', 'changed to <strong>%1$s</strong>' => 'veranderd naar <strong>%1$s</strong>', 'checked' => 'aangevinkt', 'claimed' => 'toegeëigend', 'clear' => 'wissen', 'closed' => 'closed', 'contains' => 'bevat', 'created' => 'created', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php ondersteunt alleen locale cron aanroepen - gebruik http -> api/tasks/cron', 'current' => 'huidige', 'custom form' => 'aangepast formulier', 'custom list' . "\0" . 'custom lists' => 'aangepaste lijst' . "\0" . 'aangepaste lijsten', 'custom list items' => 'aangepaste lijst items', 'defunct — missing' => 'defect - ontbreekt', 'delete' => 'verwijderen', 'deleted sucessfully' => 'succesvol verwijderd', 'department' . "\0" . 'departments' => 'afdeling' . "\0" . 'afdelingen', 'does not have a value' => 'heeft geen waarde', 'does not include' => 'bevat niet/geen', 'e.g.' => 'o.a.', 'e.g. 051243' => 'bijv. 051243', 'e.g. John Doe, john.doe@osticket.com' => 'bijv. Maarten Vermeij, maarten@voorbeeld.nl', 'e.g. My Location, MY' => 'bvb. Mijn locatie, NL', 'e.g. john.doe@osticket.com' => 'bijv. jan.janssen@osticket.com', 'e.g. me@mycompany.com' => 'bijv. piet@snot.nl', 'email' . "\0" . 'emails' => 'email' . "\0" . 'emails', 'email message to send.' => 'Te verzenden e-mailbericht', 'enable here' => 'schakel hier in', 'end user' . "\0" . 'end users' => 'eindgebruiker' . "\0" . 'eindgebruikers', 'end user account' => 'eindgebruikersaccount', 'external ID' => 'externe ID', 'failed login attempt(s) allowed before a lock-out is enforced' => 'aantal foutieve inlogpogingen alvorens een blokkade plaatsvindt', 'fields available where this form is used' => 'Velden beschikbaar waar dit formulier wordt gebruikt', 'filter' . "\0" . 'filters' => 'filter' . "\0" . 'filters', 'form' . "\0" . 'forms' => 'formulier' . "\0" . 'formulieren', 'has a value' => 'heeft een waarde', 'help topic' . "\0" . 'help topics' => 'help onderwerp' . "\0" . 'help onderwerpen', 'if public' => 'ingeval publiek', 'if set' => 'indien ingesteld', 'in %d days' => 'over %d dag(en)', 'in %d hours' => 'over %d uur', 'in %d minutes' => 'over %d minuten', 'in %d months' => 'over %d maand(en)', 'in %d seconds' => 'over %d seconden', 'in %d years' => 'over %d jaar', 'in a year' => 'over een jaar', 'in about a minute' => 'over ongeveer een minuut', 'in about a month' => 'over ongeveer een maand', 'in about an hour' => 'over ongeveer een uur', 'in hours' => 'in uren', 'in the last n days' => 'in de laatste n dagen', 'in the next n days' => 'in de volgende n dagen', 'includes' => 'bevat', 'instances' => 'instanties', 'internal ID' => 'interne ID', 'is' => 'is', 'is not' => 'is niet', 'john.doe@osticket.com' => 'Maarten.vermeij@voorbeeld.nl', 'just now' => 'onlangs', 'linked' => 'linked', 'list item' . "\0" . 'list items' => 'lijst onderwerp' . "\0" . 'lijst onderwerpen', 'log entry' => 'opnemen in logboek', 'login failed' => 'Inloggen mislukt', 'matches' => 'komt overeen met', 'merged' => 'merged', 'message template' => 'bericht sjabloon', 'minutes' => 'minuten', 'minutes locked out' => 'minuten blokkade (aantal)', 'missing!' => 'missend!', 'module loaded' => 'module geladen', 'never' => 'nooit', 'next' => 'volgende', 'not on' => 'niet aan', 'not recommended' => 'niet aanbevolen', 'now' => 'nu', 'on' => 'aan', 'one API key' => 'één API sleutel', 'one SLA plan' => '1 serviceovereenkomst (SLA)', 'one agent' => '1 agent', 'one canned response' => '1 ingesloten reactie', 'one category' => '1 categorie', 'one custom form' => 'Eén aangepast formulier', 'one custom list' => 'één aangepaste lijst', 'one department' => '1 afdeling', 'one email' => '1 e-mailbericht', 'one end user' => '1 eindgebruiker', 'one help topic' => 'één help onderwerp', 'one log entry' => 'één logboekvermelding', 'one organization' => 'één organisatie', 'one plugin' => '1 invoegtoepassing', 'one role' => 'één rol', 'one site page' => '1 website', 'one task' => 'één taak', 'one team' => '1 team', 'one template set' => '1 sjabloon set', 'one ticket' => 'één ticket', 'one ticket filter' => 'één ticket filter', 'or %s register for an account %s for the best experience on our help desk.' => 'of %s registreer een account %s voor de prettigste ervaring met onze helpdesk.', 'or %s register for an account %s to access all your tickets.' => 'of %s maak een account aan %s voor toegang tot al uw tickets.', 'organizations' => 'organisaties', 'osTicket %s' => 'osTicket %s', 'osTicket :: Admin Control Panel' => 'osTicket :: Beheer menu', 'osTicket :: Staff Control Panel' => 'Medewerkers Beheer scherm', 'osTicket Alerts' => 'osTicket Alerts', 'osTicket Basic Installation' => 'osTicket standaard installatie', 'osTicket Forums' => 'osTicket Forums', 'osTicket Installer' => 'osTicket installatieassistent', 'osTicket Team.' => 'het osticket Team.', 'osTicket Upgrader' => 'OsTicket upgrader', 'osTicket Version' => 'osTicket versie', 'osTicket installation has been completed successfully.' => 'de installatie van osTicket is succesvol afgerond.', 'osTicket installer requires ability to write to the configuration file %s' => 'het osTicket installatieprogramma vereist de mogelijkheid om te schrijven naar het instellingenbestand %s', 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'het osTicket-installatieprogramma behoeft de mogelijkheid om het configuratiebestand te beschrijven, <b>include/ost-config.php</b>. Een initiele versie staat in de include directory (<b>include/ost-sampleconfig.php</b>).', 'osTicket is already installed?' => 'is osTicket reeds geinstalleerd?', 'osTicket is having trouble fetching emails from the following mail account' => 'osTicket heeft problemen met het ophalen van e-mails van het volgende e-mailaccount', 'osTicket requires MySQL %s or later!' => 'osTicket vereist MySQL %s of hoger!', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'osTicket vereist een tabel voorvoegsel (prefix) om eventuele tabel conflicten in een gedeelde database te voorkomen.', 'osTicket\'s base url (FQDN)' => 'osTicket\'s basis url (FQDN)', 'per end user' => 'per eindgebruiker', 'per page.' => 'per pagina.', 'period' => 'periode', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php ondersteunt alleen locale piping - gebruik http -> api/tickets.email', 'plugin' . "\0" . 'plugins' => 'plugin (uitbreiding)' . "\0" . 'plugins (uitbreidingen)', 'premade response' . "\0" . 'premade responses' => 'vooraf gedefiniëerde antwoord' . "\0" . 'standaard antwoorden', 'process' => 'verwerken', 'properties definable for each item' => 'te definieren eigenschappen voor elk punt', 'queue' => 'rij', 'queue-nameOpen' => 'Open', 'recommended for all installations' => 'aanbevolen voor alle installaties', 'recommended for improved localization' => 'aanbevolen voor verbeterde regionale instellingen', 'recommended for plugins and language packs' => 'aanbevolen voor invoegtoepassingen en taalpaketten', 'referred' => 'referred', 'removed <strong>%1$s</strong>' => '<strong>%1$s</strong> verwijderd', 'reopen' => 'her-open', 'reopened' => 'reopened', 'role' . "\0" . 'roles' => 'rol' . "\0" . 'rollen', 'see name expansion' => 'Zie naam uitbreiding', 'selected' => 'geselecteerd', 'selected API key' . "\0" . 'selected API keys' => 'geselecteerde API-sleutel' . "\0" . 'geselecteerde API sleutels', 'selected SLA plan' . "\0" . 'selected SLA plans' => 'geselecteerde SLA' . "\0" . 'geselecteerde SLA\'s', 'selected agent' . "\0" . 'selected agents' => 'geselecteerde agent' . "\0" . 'geselecteerde agenten', 'selected ban rule' . "\0" . 'selected ban rules' => 'geselecteerde blokkade regel' . "\0" . 'geselecteerde blokkade regels', 'selected canned response' . "\0" . 'selected canned responses' => 'geselecteerde voorgedefineerde antwoord' . "\0" . 'geselecteerde voorgedefineerde antwoorden', 'selected category' . "\0" . 'selected categories' => 'Geselecteerde categorie' . "\0" . 'Geselecteerde categorieën', 'selected custom form' . "\0" . 'selected custom forms' => 'geselecteerd aangepast formulier' . "\0" . 'geselecteerde aangepaste formulieren', 'selected custom list' . "\0" . 'selected custom lists' => 'geselecteerde aangepaste lijst' . "\0" . 'geselecteerde persoonlijke lijsten', 'selected department' . "\0" . 'selected departments' => 'geselecteerde afdeling' . "\0" . 'geselecteerde afdeling', 'selected email' . "\0" . 'selected emails' => 'geselecteerde email' . "\0" . 'geselecteerde e-mails', 'selected end user' . "\0" . 'selected end users' => 'geselecteerde eindgebruiker' . "\0" . 'geselecteerde eindgebruikers', 'selected filter' . "\0" . 'selected filters' => 'geselecteerde filter' . "\0" . 'geselecteerde filters', 'selected help topic' . "\0" . 'selected help topics' => 'geselecteerde help onderwerp' . "\0" . 'geselecteerde help onderwerpen', 'selected image' . "\0" . 'selected images' => 'geselecteerde afbeelding' . "\0" . 'geselecteerde afbeeldingen', 'selected log entry' . "\0" . 'selected log entries' => 'geselecteerde logregel' . "\0" . 'geselecteerde logregels', 'selected plugin' . "\0" . 'selected plugins' => 'geselecteerde plugin' . "\0" . 'geselecteerde plugins', 'selected role' . "\0" . 'selected roles' => 'Geselecteerde rol' . "\0" . 'selecteer rollen', 'selected site page' . "\0" . 'selected site pages' => 'geselecteerde website-pagina' . "\0" . 'geselecteerde website-pagina\'s', 'selected task' . "\0" . 'selected tasks' => 'geselecteerde taak' . "\0" . 'geselecteerde taken', 'selected team' . "\0" . 'selected teams' => 'geselecteerde team' . "\0" . 'geselecteerde teams', 'selected template set' . "\0" . 'selected template sets' => 'geselecteerde sjabloonset' . "\0" . 'geselecteerde sjabloonsets', 'selected ticket' . "\0" . 'selected tickets' => 'geselecteerd ticket' . "\0" . 'geselecteerde tickets', 'selected ticket filter' . "\0" . 'selected ticket filters' => 'geselecteerd ticket filter' . "\0" . 'geselecteerde ticket filters', 'selected user' . "\0" . 'selected users' => 'geselecteerde gebruiker' . "\0" . 'geselecteerde gebruikers', 'set to <strong>%2$s</strong>' => 'veranderd naar <strong>%2$s</strong>', 'show %s records' => '%s records weergeven', 'sign in here' => 'hier inloggen', 'site page' . "\0" . 'site pages' => 'website pagina' . "\0" . 'website pagina\'s', 'status' => 'status', 'successfully' => 'successvol', 'system default' => 'systeemstandaard', 'task' . "\0" . 'tasks' => 'taak' . "\0" . 'taken', 'team' . "\0" . 'teams' => 'team' . "\0" . 'teams', 'template' . "\0" . 'templates' => 'slabloon' . "\0" . 'slablonen', 'template set' => 'sjabloon set', 'the agent' => 'de medewerker', 'the team' => 'het team', 'this API key' => 'deze API sleutel', 'this FAQ article' => 'dit FAQ artikel', 'this SLA plan' => 'Dit SLA plan', 'this agent' => 'deze medewerker', 'this ban rule' => 'deze blokregel', 'this canned response' => 'deze ingeblikte reactie', 'this category' => 'deze categorie', 'this custom form' => 'dit aangepaste formulier', 'this custom list' => 'deze aangepaste lijst', 'this department' => 'deze afdeling', 'this email' => 'deze mail', 'this end user' => 'deze eindgebruiker', 'this help topic' => 'Dit help-onderwerp', 'this message template' => 'dit bericht sjabloon', 'this role' => 'deze rol', 'this site page' => 'deze webpagina', 'this task' => 'deze taak', 'this team' => 'dit team', 'this template' => 'dit sjabloon', 'this template set' => 'deze template set', 'this ticket' => 'dit ticket', 'this ticket filter' => 'dit ticket filter', 'ticket' . "\0" . 'tickets' => 'ticket' . "\0" . 'tickets', 'ticket filter' => 'ticket filter', 'ticket state actionArchive' => 'Archief', 'ticket state actionClose' => 'Sluiten', 'ticket state actionDelete' => 'Verwijderen', 'ticket state actionOpen' => 'Open', 'ticket state nameArchived' => 'Gearchiveerd', 'ticket state nameClosed' => 'Gesloten', 'ticket state nameDeleted' => 'Verwijderd', 'ticket state nameOpen' => 'Open', 'to a Team' => 'aan een team', 'to an Agent' => 'aan een agent', 'to archive/delete tickets' => 'om tickets te archiveren of te verwijderen', 'to create tickets' => 'om tickets aan te maken', 'to delete tickets' => 'om tickets te verwijderen', 'to mass manage tickets' => 'om tickets te beheren in massa', 'to reopen tickets' => 'om tickets te heropenen', 'to resolve/close tickets' => 'om tickets op te lossen of te sluiten', 'transfer' => 'verhuizen', 'transferred' => 'verhuisd', 'unassigned' => 'niet toegewezen', 'unchecked' => 'uitgevinkt', 'unknown error' => 'onbekende fout', 'unset <strong>%1$s</strong>' => 'verwijderd <strong>%1$s</strong>', 'updated' => 'bijgewerkt', 'users' => 'gebruikers', 'vacation' => 'vakantie', 'via %s' => 'via %s', 'yesterday' => 'gisteren', 'you' => 'u', 0 => array ( 'Revision' => 0, 'Total-Strings' => 2737, 'Table-Size' => 2737, 'Build-Timestamp' => 'Tue, 04 Feb 25 17:17:12 +0000', 'Format-Version' => 'A', 'Encoding' => 'UTF-8', ), );(function($){$.oststrings={"Cancel":"Annuleren","You sure?":"Weet u het zeker?","File Upload Error":"Fout bij het uploaden van bestand","Uploading ...":"Aan het uploaden...","Your browser is not supported":"Uw webbrowser wordt niet ondersteund","You are trying to upload too many files":"U probeert te veel bestanden te uploaden","File is too large":"Het bestand is te groot","This type of file is not allowed":"Het bestandstype is niet toegestaan","Could not find or read this file":"Bestand niet gevonden of onleesbaar","Are you sure you want to leave? Any changes or info you've entered will be discarded!":"Weet u zeker dat u deze pagina wilt verlaten? Eventuele wijzigingen die u heeft ingevuld gaan verloren!","Show Images":"afbeeldingen weergeven","Download":"download","all changes saved":"all changes saved","Delete Draft":"Verwijder concept","Save Draft":"Save Draft","saving...":"saving...","save error":"save error","Unable to save draft.":"Onmogelijk om concept op te slaan.","Refresh the current page to restore and continue your draft.":"Ververs de huidige pagina om weer op te halen en verder te gaan met je concept.","unsaved":"unsaved","Annotate":"Annoteer","Annotate Image":"Annotate Image","Commit":"Commit","Add Shape":"Add Shape","Add Arrow":"Voeg een pijl toe","Add Box":"Add Box","Add Ellipse":"Ellips toevoegen","Add Text":"Tekst toevoegen","Add Scribble":"Add Scribble","Shape Color":"Shape Color","Font Size":"Font Size","Font Family":"Font Family","Outline":"Outline","Bring Forward":"Breng naar voren","Toggle Opacity":"Doorzichtigheid Aan\/uitzetten","Delete Shape":"Delete Shape","Fill":"Fill","Text":"Tekst","Translate":"Vertalen","save translation":"save translation","Loading":"Bezig met opladen","Add":"Toevoegen","Not currently translated":"Voorlopig niet vertaald","Save":"Opslaan","Saving":"Bezig te bewaren","You're limited to only {0} selections.\\n":"You're limited to only {0} selections.\\n","You have made {0} selections.\\n":"You have made {0} selections.\\n","Please remove {0} selection(s).":"Verwijder {0} selecties.","Alert":"Waarschuwing","Please make at least {0} selections. {1} checked so far.":"Maak ten minst {0} selectie. {1} gecontroleerd tot nu toe.","Are you sure you want to remove this attachment?":"weet u zeker dat u deze bijlage wilt verwijderen?","Please Confirm":"Bevestigen","Please confirm to continue.":"Klik op 'bevestigen' om verder te gaan.","OK":"OK","Oops":"Oeps","You need to select at least one item":"U moet ten minste \u00e9\u00e9n item selecteren.","Confirm Deletion":"Confirm Deletion","Create":"Aanmaken","just now":"onlangs","about a minute ago":"een minuutje geleden","%d minutes ago":"%d minuten geleden","about an hour ago":"ongeveer een uur geleden","%d hours ago":"%d uur geleden","yesterday":"gisteren","%d days ago":"%d dag(en) geleden","Acquiring Lock":"\"Lock\" wordt aangevraagd","Your lock is expiring soon.":"Je \"lock\" verloopt binnenkort.","The lock you hold on this ticket will expire soon. Would you like to renew the lock?":"De \"lock\" die je vasthoudt op dit ticket verloopt binnenkort. Wil je deze vernieuwen?","Renew":"Vernieuwen","Unable to lock the ticket.":"Niet mogelijk om een \"lock\" op het ticket te zetten.","Someone else could be working on the same ticket.":"Iemand anders kan aan hetzelfde ticket werken.","Still busy... smile #":"Nog steeds bezig... smile #","Cleaning up!...":"Bezig met opschonen!......","Error occurred. Aborting...":"Er zijn fouten opgetreden.... Afbreken....","Manual upgrade required (ajax failed)":"Handmatige upgrade vereist (ajax mislukt)","Something went wrong":"Er is iets misgegaan"};})(jQuery);<?php return array ( 'Build-Date' => 'Tue, 04 Feb 25 17:17:12 +0000', 'Phrases-Version' => '1.17', 'Build-Version' => 'v1.18.2', 'Build-Major-Version' => '1.18', 'Language' => 'nl_NL', 'Id' => 'lang:nl', 'Last-Revision' => '2025-02-04 17:17', 'Version' => 173868, );q�:�u3*/l)�FY��c� GBMB language/zh_CN.phar 0000644 00001273045 15053721015 0010217 0 ustar 00 <?php __HALT_COMPILER(); ?> 9 f # help/tips/dashboard.audit_logs.yaml �6�o� " help/tips/dashboard.dashboard.yaml| | �?o� # help/tips/dashboard.my_profile.yaml= = ���۴ ( help/tips/dashboard.staff_directory.yaml^ ^ Y��ƴ $ help/tips/dashboard.system_logs.yamld d (�P�� help/tips/emails.banlist.yamlS S \�� help/tips/emails.diagnostic.yamlZ Z &n��� help/tips/emails.email.yaml� � f�s� help/tips/emails.template.yamlM M �� help/tips/forms.yamlk k UI�ݴ help/tips/install.yamlr r SwH�� , help/tips/knowledgebase.canned_response.yaml 5U � % help/tips/knowledgebase.category.yaml� � �w� help/tips/knowledgebase.faq.yaml# # �5\� help/tips/manage.api_keys.yaml� � �6�!� ! help/tips/manage.custom_list.yaml� � ��5�� help/tips/manage.filter.yaml� � w � help/tips/manage.helptopic.yaml� � 2%�� help/tips/manage.pages.yamly y D x7� help/tips/manage.schedule.yamlD D ��9m� help/tips/manage.sla.yaml �/�� help/tips/org.yaml� � W{� help/tips/settings.agents.yaml� � �p7� help/tips/settings.alerts.yamlt t ~�7�� % help/tips/settings.autoresponder.yaml^ ^ L �� help/tips/settings.email.yaml �i�� help/tips/settings.kb.yaml! ! �uu� help/tips/settings.pages.yaml- - �(�� help/tips/settings.system.yamlZ Z j�疴 help/tips/settings.tasks.yaml4 4 v�� help/tips/settings.ticket.yaml' ' ��I� help/tips/settings.users.yamlw w �Br� help/tips/staff.agent.yaml� � 2䓴 help/tips/staff.agents.yaml� � :�dL� help/tips/staff.department.yaml. . �s�{� help/tips/staff.departments.yamlN N K֢�� help/tips/staff.groups.yaml� � �y $� " help/tips/staff.staff_members.yaml� � ���^� help/tips/staff.team.yaml �� � help/tips/staff.yaml� � ��j� help/tips/tasks.queue.yamlc c �ˆT� help/tips/tickets.queue.yaml lК� # templates/email/assigned.alert.yamlk k z�i� " templates/email/message.alert.yaml_ _ ��{� % templates/email/message.autoresp.yaml� � �=�!� templates/email/note.alert.yaml� � �O3� ( templates/email/task.activity.alert.yaml0 0 ��^ � ) templates/email/task.activity.notice.yaml� � W�p� templates/email/task.alert.yaml� � ]�7W� * templates/email/task.assignment.alert.yaml� � d:^�� ' templates/email/task.overdue.alert.yaml� � �;ݴ ( templates/email/task.transfer.alert.yaml� � ;7U� + templates/email/ticket.activity.notice.yamlf f ]i��� ! templates/email/ticket.alert.yaml� � �]Aƴ % templates/email/ticket.autoreply.yaml� � ſ[� $ templates/email/ticket.autoresp.yamlh h ��yI� " templates/email/ticket.notice.yaml� � ��a� # templates/email/ticket.overdue.yaml� � �N =� % templates/email/ticket.overlimit.yaml� � nx�� ! templates/email/ticket.reply.yaml� � 耴 # templates/email/transfer.alert.yaml1 1 ��zش templates/page/access-link.yaml� � ����� ! templates/page/banner-client.yaml� � � T;� templates/page/banner-staff.yaml> > �Ϣ�� " templates/page/email2fa-staff.yaml� � ���ݴ templates/page/landing.yaml? 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Once you correctly submit your username and password, you will need to enter a token to finish logging into the helpdesk. time_zone: title: 时区 content: > daylight_saving: title: 夏令时 content: > maximum_page_size: title: 最大页面大小 content: > auto_refresh_rate: title: 自动刷新频率 content: > default_signature: title: 默认签名 content: > default_paper_size: title: 默认页面大小 content: > show_assigned_tickets: title: 显示已分配的工单 content: > <p> 启用此选项将会覆盖在打开队列里隐藏已分派的工单这一全局设定。 </p> <p class="info-banner"> <i class="icon-info-sign"></i> 此设置只在分配的工单被全局排除在外时可用。</p> password: title: 密码 content: > current_password: title: 当前密码 content: > new_password: title: 新密码 content: > confirm_new_password: title: 确认新密码 content: > signature: title: 签名 content: > 创建一个可选的 <span class="doc-desc-title">签名</span>，可能会显示在你的工单回复页面的底部。这个 <span class="doc-desc-title">签名</span>是否出现，取决于工单回复中使用的<span class="doc-desc-title">邮件模板</span>。 links: - title: 在管理面板中创建电子邮件模板 href: /scp/templates.php #This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: 工作人员 content: > 列表为筛选的结果。如果取消筛选，会将 <span class="doc-desc-title"> 显示全部工作人员</span>分页显示，具体请见页面菜单。 apply_filtering_criteria: title: 应用筛选标准 content: > 选择一个<span class="doc-desc-title">部门</span>，你也可以寻找一个特定的代理。 #This is popup help messages for the Admin Panel -> Dashboard -> System Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- system_logs: title: 系统日志 content: > 此处可以查找到任何与故障排除相关的日志活动记录（例如，错误，警告或错误）。 links: - title: 改变<span class="doc-desc-title">默认日志级别</span><br />以自定义何种类型的活动将被记录。 href: /scp/settings.php?t=system date_span: title: 数据范围 content: > 选择您想要在 <span class="doc-desc-title"> 系统日志</span> 中查看的日历范围。 type: title: 类型 content: > 选择一个选项来查看特定类型的活动。<span class="doc-desc-opt"> 调试</span> 表示最低的严重程度，而 <span class="doc-desc-opt"> 错误</span> 表示最高的严重程度。 showing_logs: title: 显示 … 日志 content: > 确保检查了以下的 <span class="doc-desc-title"> 页面 </span> 部分以保证没有更多可用于显示系统日志的页面。 log_title: title: 日志标题 content: > 如果需要基于<span class="doc-desc-title">日志标题</span>分类的结果，请点击表格头部的<span class="doc-desc-title">日志标题</span>。 log_type: title: 日志类型 content: > 如果需要基于<span class="doc-desc-title">日志类型</span>分类的结果，请点击表格头部的<span class="doc-desc-title">日志类型</span>。 log_date: title: 日志日期 content: > 这是日志被此软件创建的时间。如果你希望根据 <span class="doc-desc-title">日志时间</span>排序，点击表格头部的 <span class="doc-desc-title">日志时间</span>。（使用表单顶部的 <span class="doc-desc-title">日期范围</span>来缩小你的日志的时间范围）。 ip_address: title: IP 地址 content: > 此处指向客户端或代理使用 osTicket 时，在创建日志时使用的 <span class="doc-desc-title">IP</span> <span class="doc-desc-title">地址</span>。 #This is popup help messages for the Admin Panel -> Emails -> Banlist #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ban_list: title: 列入黑名单的电子邮箱 content: > 邮件发自已列入黑名单的电子邮箱会自动拒收 #This is popup help messages for the Admin Panel -> Emails -> Diagnostics #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- test_outgoing_email: title: 测试发送邮件 content: > 邮件接收是依据您服务器的设置 (php.ini) 和/或 SMTP 设置 links: - title: 筛选某个邮箱设置 SMTP (发送) 配置 href: /scp/emails.php from: title: 发自 content: > to: title: 至 content: > subject: title: 主题 content: > message: title: 内容 content: > #This is popup help messages for the Admin Panel -> Emails -> Add New Email #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket_help_topic: title: 新咨询帮助主题 content: > 选择自动与通过此电子邮件地址创建的咨询相关联的<span class="doc-desc-title">帮助主题</span>。<br/><br/>与帮助主题相关联的表单将添加至咨询，但没有任何数据。 links: - title: 管理帮助主题 href: /scp/helptopics.php new_ticket_priority: title: 新咨询优先级 content: > 选择通过此电子邮件地址创建新咨询的<span class="doc-desc-title">优先级</span>。 new_ticket_department: title: 新咨询部门 content: > 选择通过此电子邮件地址创建新咨询，并将其发送至的<span class="doc-desc-title">部门</span>。 links: - title: 管理部门 href: /scp/departments.php auto_response: title: 新咨询自动回复 content: > 您可在通过此电子邮件地址创建新咨询时禁用发送至用户的自动回复。 userid: title: 用户名 content: > The Username is utilized in the email authentication process. We accept single address strings, shared mailbox strings, servername + username strings, and a combination of all. links: - title: 更多信息 href: https://docs.osticket.com/en/latest/Admin/Emails/Emails.html username: title: 用户名 content: > password: title: 密码 content: > login_information: title: 电子邮件登录信息 content: > 从 IMAP / POP 邮箱中获取电子邮件以及通过 SMTP 发送电子邮件需要的<span class="doc-desc-title">用户名</span>和<span class="doc-desc-title">密码</span>。 mail_account: title: 正在获取电子邮件 content: > 从远程 IMAP 或 POP 邮件中获取电子邮件并将其转换至帮助中心中的咨询。 links: - title: 管理<span class="doc-desc-title">电子邮件轮询</span> & <span class="doc-desc-title">自动执行计划任务</span>设置。 href: /scp/settings.php?t=emails host_and_port: title: 远程主机 content: > Enter the <span class="doc-desc-title">hostname</span> and <span class="doc-desc-title">port</span> number for your mail server. This may be available in the documentation for your hosting account or from your email administrator. <br/><br/> If using non-standard <span class="doc-desc-title">port</span> number with <span class="doc-desc-title">encryption</span> enabled then prefix the hostname with ssl:// or tls:// scheme to hint to supported encryption. <br/><br/> To force a plain connection even when using a standard encryption <span class="doc-desc-title">port</span> then use plain:// scheme. mailbox_folder: title: Mail Folder content: > Enter the <span class="doc-desc-title">Folder</span> name that you wish to fetch mail from. If left empty the system will fetch from the INBOX. protocol: title: 邮箱协议 content: > Select the mail box protocol supported by your remote mail server. IMAP on a secure port highly recommended. authentication: title: 身份验证 content: > osTicket <span class="doc-desc-title">OAuth2 Plugin</span> is required for Modern Authentication support. links: - title: Download osTicket Plugins href: https://osticket.com/download/ fetch_frequency: title: 获取频率 content: > 输入系统轮询邮箱的频率（以分钟为计量单位）。<br/><br/>这将定义用户发送电子邮件至此邮箱后接受自动回复的平均延迟。 emails_per_fetch: title: 每次获取电子邮件数 content: > 一次性输入处理的电子邮件数。 fetched_emails: title: 已获取电子邮件 content: > 确定已处理电子邮件的步骤：<br/><br/> <span class="doc-desc-opt"><b>移动至文件夹</b></span>：这可将电子邮件从收件箱备份至您指定的文件夹。如果文件夹不存在，系统将尝试自动创建。（<b>推荐</b>）<hr> <span class="doc-desc-opt"><b>删除邮件</b></span>：执行此操作将在处理后删除您收件箱中的电子邮件。<hr> <span class="doc-desc-opt"><b>不执行任何操作</b></span>：该操作可将电子邮件保留在您的收件箱中。系统将记录您的电子邮件消息 ID 并尝试不重新进行获取。但是，此选项可能导致重复创建咨询。（<em>不推荐</em>） smtp_settings: title: SMTP 设置 content: > 可通过 SMTP 服务器发送从帮助中心发出的电子邮件。如有可能，推荐执行上述操作。同时，此操作将增加电子邮件发送几率并降低其被标记为垃圾邮件的几率。 header_spoofing: title: 允许标题欺骗 content: > 启用此功能，即可允许邮箱通过与上述<span class="doc-desc-title">电子邮件地址</span>设置给出的不同地址发送电子邮件。<br/><br/>从此邮箱别名发送电子邮件时通常使用此高级设置。 strict_matching: title: Strict Email Matching content: > <b>Enable</b> this option to require the Email Address and the Token's Resource Owner to match. This is useful for preventing accidental authorization of a completely different account. <br><br> <b>Disable</b> this option to allow a different Resource Owner for the Token than the Email Address. This is useful for Shared Mailboxes/Aliases/etc. where you need to use a Service Account or Global Admin to authorize on behalf of the email. #This is popup help messages for the Admin Panel -> Emails -> Templates #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- email_templates: title: 电子邮件模板 content: > 电子邮件模板集用于在工单的生命周期内，对可能发生的动作进行自动回复和提示的发送。 template_to_clone: title: 复制到模板 content: > 选择从一个模板集进行复制并开始，或直接从自带的电子邮件模板开始。 language: title: 语言 content: > 选择希望应用到<span class="doc-desc-opt">自带</span><span class="doc-desc-title">电子邮件模板集</span>的语言，语言包可以从 osTicket.com 下载。 links: - title: osTicket 语言包 href: https://osticket.com/download status: title: 状态 content: > <span class="doc-desc-opt">已启用的</span>模板集可以用于和部门关联，并应用到系统默认设置。当前正在使用的模板集无法被<span class="doc-desc-opt">禁用</span>。 #This is popup help messages for the Admin Panel -> Settings -> System page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- form_title: title: 表单标题 content: > 标题文本显示在表单字段上方的灰色框内 form_instructions: title: 表单说明 content: > 您可添加附加说明，这将有助于引导用户了解表单字段内容和潜在的重要必需数据。 field_sort: title: 字段显示位置 content: > 点击向上和向下箭头图标并拖动字段行以在表单内进行排序。表单保存前，排序偏好不会生效。 field_label: title: 字段标签 content: > 该标签可显示为该字段的提示。通常情况下，简答字段如下所示：<br> <strong>标签：</strong> <input type="text"> field_type: title: 字段内容类型 content: > 用于定义用户预期输入的类型。可选范围广泛，包括简答和冗长的回答、电话号码、日期和时间、复选框、下拉列表或自定义列表选择。 links: - title: 自定义列表 href: /scp/lists.php field_visibility: title: 字段可见性 content: > 选择该字段的可见性和要求选项。<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>设置</th> <th>结果</th></tr> <tr><td>可选项</td> <td>代理和终端用户可查看该字段，但均无需解答。</td></tr> <tr><td>必选项</td> <td>代理和终端用户可查看该字段，且均需解答</td></tr> <tr><td>终端用户必选项</td> <td>代理和终端用户可查看该字段，仅终端用户需解答</td></tr> <tr><td>代理必选项</td> <td>代理和终端用户可查看该字段，仅代理需解答</td></tr> <tr><td>内部可选项</td> <td>仅代理可查看该字段，但无需解答。</td></tr> <tr><td>内部必选项</td> <td>仅代理可查看该字段，且需解答。</td></tr> <tr><td>仅适用于终端用户</td> <td>仅终端用户可查看该字段，且需解答。</td></tr> </tbody></table> field_variable: title: 字段自动化 content: > 通过该列中使用的名称，字段数据可用于电子邮件和页面模板。例如，通过<code>%{ticket.variable}</code>可启用常见咨询上的字段，其中<strong>变量</strong>为该列中使用的名称。<br> <br> <em>通过<code>%{</code><code>company.variable}</code>和<code>%{ticket.user.variable}</code>可分别启用公司信息和用户信息。</em> field_delete: title: 删除该字段 content: > 检查并保存表单以删除该表单中的字段。<br> <br> <em>删除字段并不会删除完成表单中字段的先前输入数据。例如，如果之前提交的咨询内含字段数据，删除该表单中的该字段将不会删除咨询中的数据。</em> #Help popup items for the installer #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_name: title: 帮助中心名称 content: | <p>支援系统名字 比如 [某某公司] 支援中心</p> system_email: title: 默认系统电子邮件 content: | <p>默认的电子邮件地址例如： support@yourcompany.com - 你以后可以添加更多!</p> default_lang: title: 标题 content: | <p>这种语言的初始数据将会被安装到数据库中。例如该语言的邮件模板和默认页面将会被安装。</p> links: - title: osTicket 语言包 href: 'https://osticket.com/download/#ostLang' first_name: title: 名字 content: | <p>管理员名字</p> last_name: title: 姓氏 content: | <p>管理员姓氏</p> email: title: 电子邮件地址 content: | <p>管理员私人电子邮件地址，必须和系统默认电子邮件地址不同。.</p> username: title: 用户名 content: | <p>管理员登录名，最少3个字符.</p> password: title: 密码 content: | <p>Admin's password. Must be six (6) characters or more.</p> password2: title: 确认密码 content: | <p>再次输入相同密码</p> db_prefix: title: MySQL表前缀 content: | <p>为了避免与数据库中的其他数据表可能发生的冲突，osTicket规定数据表都要有前缀.</p> db_host: title: MySQL 主机名 content: | <p> 大部分主机使用 'localhost' 作为本地数据库主机名. 若localhost无效，请与主机商联系。 </p> <p> 假定默认端口已经在php.ini设定. 非标准端口号可以以<code>hostname:port</code>的形式设定 </p> db_schema: title: MySQL 数据库 content: | <p>osTicket将使用的数据库名.</p> db_user: title: MySQL 用户名 content: | <p>MySQL用户必须拥有数据库的所有权限.</p> db_password: title: MySQL 密码 content: | <p>以上用户的MySQL 密码</p> #This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- canned_response: title: 封装回复 content: > 创建<span class="doc-desc-title">封装回复</span>，此类回复可包含在咨询回复内。通过<span class="doc-desc-title">咨询筛选</span>设置，还可用作<span class="doc-desc-title">咨询自动回复</span>。 links: - title: 设置咨询筛选 href: /scp/filters.php canned_attachments: title: 封装附件 content: > 借助全新<span class="doc-desc-title">封装回复</span>功能，添加要自动列入咨询回复的文件。 #This is popup help messages for the Staff Panel -> Knowledgebase -> Add New Category -> FAQ Category (Form) #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- listing_type: title: 列表类型 content: > 选择<span class="doc-desc-opt">公共（发布）</span>，即可在父类处于公共状态时，将该<span class="doc-desc-title">常见问题</span>发布至公共知识库。 links: - title: 启用客户入口公共知识库 href: /scp/settings.php?t=kb #This is popup help messages for the Admin Panel -> Manage -> API Keys #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- api_key: title: API 密钥 content: > API 密钥可用于验证通过应用程序编程接口 (API) 提交新咨询的客户。API 密钥可用于替代密码。由于 API 密钥可能以未加密方式发送，因此均会链接至每个客户的网络 IP 地址。 links: - title: osTicket API 文档 href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP 地址 content: > 客户网络 IP 地址。每个独立的客户 IP 地址均需要单独的 API 密钥。 #This is popup help messages for the Admin Panel -> Manage -> Add New Custom List #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- custom_lists: title: 自定义列表 content: > <span class="doc-desc-title">自定义列表</span>将允许您创建带预定义选项的下拉框，让客户可从<span class="doc-desc-title">自定义表单</span>中进行选择。如果想要将该<span class="doc-desc-title">自定义列表</span>用作<span class="doc-desc-title">咨询筛选</span>的<span class="doc-desc-title">目标</span>，请确保将该列表添加至<span class="doc-desc-title">咨询详情</span>表单。 name: title: 名称 content: > plural_name: title: 复数名称 content: > sort_order: title: 排序顺序 content: > list_s_initial_items: title: 列表的初始项目 content: > value: title: 值 content: > extra: title: 额外 content: > 缩写词表。如果正好在该列表中使用项目内部代码，即可在该列中输入这些代码和缩写词。如果自定义列表显示为<span class="doc-desc-option"> TypeAhead</span>，这些缩写词即可用于自定义列表项的搜索。 #This is popup help messages for the Admin Panel -> Manage -> Filter #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- execution_order: title: 执行顺序 content: > 输入数字以控制筛选优先级。数字越小，则该筛选在执行时将比可能有更高执行顺序的另一筛选具有更高的优先级。<br><br>如果想要将该筛选成为最后适用于匹配的筛选，启用<span class="doc-desc-title">停止处理进一步匹配</span>。 target_channel: title: 渠道 content: > 选择<span class="doc-desc-title">咨询筛选</span>的目标<span class="doc-desc-title">渠道</span>。<span class="doc-desc-title">渠道</span>是咨询送达系统的途径来源。<br><br>例如，如果选择<span class="doc-desc-opt">网页表单</span>，即表示您想要对来源于客户入口网页表单的咨询使用<span class="doc-desc-title">咨询筛选</span>。 rules_matching_criteria: title: 规则匹配条件 content: > 选择<span class="doc-desc-title">咨询筛选</span>匹配的灵活程度。如果要让<span class="doc-desc-title">咨询筛选</span>匹配任意规则，然后停止，请选择<span class="doc-desc-opt">任意匹配</span>。如果要匹配<span class="doc-desc-title">咨询筛选</span>的<em><strong>所有规则</strong></em>，请选择<span class="doc-desc-opt">匹配所有</span>。 reject_ticket: title: 拒绝咨询 content: > 启用此功能，即可停止后续进度且在匹配中忽略以下动作的所有其他选择。 reply_to_email: title: 回复电子邮件 content: > 启用此功能，即可让您的帮助中心兑现用户电子邮件应用程序<span class="doc-desc-title">回复</span>标题。此栏仅在上述<span class="doc-desc-title">渠道</span>包括<span class="doc-desc-opt">电子邮件</span>时有关联。 ticket_auto_response: title: 禁用咨询自动回复 content: > <em>注意：这将编辑所有<span class="doc-desc-title">部门</span>或<span class="doc-desc-title">自动回复人设置</span>。</em> canned_response: title: 封装自动回复 content: > 选择在<span class="doc-desc-title">咨询筛选</span>匹配时要发送电子邮件至用户的<span class="doc-desc-title">封装回复</span>。<span class="doc-desc-title">新咨询自动回复</span>模板应用取决于默认<span class="doc-desc-title">模板设置</span>，或匹配咨询的<span class="doc-desc-title">部门</span>。 links: - title: 管理封装回复 href: /scp/canned.php - title: 管理模板集合 href: /scp/templates.php - title: 新咨询自动回复模板 href: /scp/templates.php?id=2&a=manage department: title: 部门 content: > 选择<span class="doc-desc-title">咨询筛选</span>匹配所要分配的<span class="doc-desc-title">部门</span>。 links: - title: 管理部门 href: /scp/departments.php priority: title: 优先级 content: > 选择<span class="doc-desc-title">咨询筛选</span>匹配所要使用的<span class="doc-desc-title">优先级</span>等级。<br /> <br /> <em>注意：这将编辑<span class="doc-desc-title">部门</span>或<span class="doc-desc-title">帮助主题</span>设置。</em> sla_plan: title: SLA 计划 content: > 选择<span class="doc-desc-title">咨询筛选</span>匹配所要使用的<span class="doc-desc-title">SLA 计划</span>。 links: - title: 管理 SLA 计划 href: /scp/slas.php auto_assign: title: 自动分配 content: > 选择<span class="doc-desc-title">咨询筛选</span>匹配所要分配的代理或团队。 links: - title: 管理代理 href: /scp/staff.php - title: 管理团队 href: /scp/teams.php help_topic: title: 帮助主题 content: > 选择<span class="doc-desc-title">咨询筛选</span>匹配所要使用的<span class="doc-desc-title">帮助主题</span>。 links: - title: 管理帮助主题 href: /scp/helptopics.php admin_notes: title: 管理员通知 content: > 这些通知仅对类型是“<span class="doc-desc-title">管理员</span>”的账户可见。 #This is popup help messages for the Admin Panel -> Manage -> Help Topic #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- help_topic_information: title: 帮助主题信息 content: > <span class="doc-desc-title">帮助主题</span>说明从用户中收集信息的内容以及咨询的发送或分配方式。 topic: title: 主题名称 content: > 唯一的帮助主题名称。 htstatus: title: 状态 content: > 若禁用此功能，此<span class="doc-desc-title">帮助主题</span>将不可用。 status: title: 咨询状态 content: > 选择与此<span class="doc-desc-title">帮助主题</span>相关的新咨询的咨询状态。<br><br>咨询筛选可编辑新咨询状态。 type: title: 类型 content: > 如果<span class="doc-desc-title">帮助主题</span>标记为私有，则其仅可用于代理以选择在工作人员面板中打开新咨询的时间。 parent_topic: title: 父主题 content: > 选择此<span class="doc-desc-title">帮助主题</span>所属的父主题。父主题将首先显示在列表中，且此<span class="doc-desc-title">帮助主题</span>列在父主题后。 custom_form: title: 自定义表单 content: > 自定义表单将帮助您获取更多与此<span class="doc-desc-title">帮助主题</span>相关的用户特定信息。 links: - title: 管理自定义表单 href: /scp/forms.php priority: title: 优先级 content: > 选择与此<span class="doc-desc-title">帮助主题</span>相关的新咨询的分配优先级。<br><br>咨询筛选可编辑新咨询优先级。 department: title: 部门 content: > 选择此帮助主题下新咨询所发送的部门。 links: - title: 管理部门 href: /scp/departments.php sla_plan: title: SLA 计划 content: > 选择与此<span class="doc-desc-title">帮助主题</span>相关的 SLA 计划。<br><br>此选择将编辑所有挑选部门的 SLA 计划。 links: - title: 管理 SLA 计划 href: /scp/slas.php thank_you_page: title: 感谢页 content: > 选择在此<span class="doc-desc-title">帮助主题</span>下打开咨询后用户指向的感谢页。 links: - title: 管理感谢页 href: /scp/pages.php auto_assign_to: title: 自动分配新咨询 content: > 选择自动分配此<span class="doc-desc-title">帮助主题</span>下未完成咨询的代理或团队（可选）。<br><br>咨询筛选可编辑分配。 links: - title: 管理工作人员和团队 href: /scp/staff.php ticket_auto_response: title: 咨询自动回复 content: > 如果勾选，该设置将禁用此<span class="doc-desc-title">帮助主题</span>的新咨询自动回复。<br><br> 这可编辑<span class="doc-desc-title">部门</span>以及全球<span class="doc-desc-title">自动回复人设置</span>。 links: - title: 自动回复人设置 href: /scp/settings.php?t=autoresp custom_numbers: title: 自定义咨询编号 content: > 选择”自定义“以编辑在此帮助主题中创建咨询的系统默认咨询编号格式。参见设置/咨询页面上的帮助提示以获取更多设置详细信息。 #This is popup help messages for the Admin Panel -> Manage -> Pages #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- site_pages: title: 网站页 content: > 网站页可用作为一个迷你型内容管理系统 (CMS)。您可定义多个登陆、离线和感谢页，并在公司设置和帮助主题中进行配置。 links: - title: 公司设置 href: /scp/settings.php?t=pages type: title: 类型 content: > <span class="doc-desc-opt">离线</span>页在帮助中心被禁用后，显示于客户入口。<span class="doc-desc-opt">登陆</span>页显示于客户入口的首页。<span class="doc-desc-opt">感谢</span>页则出现在用户提交咨询后。<span class="doc-desc-opt">其他</span>页可用作为一个简单的内容管理系统 (CMS)。 #This is popup help messages for the Admin Panel -> Manage -> Schedules #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- schedule: title: Schedule Definition content: > <b>Name</b>: Unique name for the schedule. <hr> <b>Type</b>: Choose the type of Schedule. <span class="doc-desc-title">Business Hours</span> defines the hours that are included when calculating SLA hours, whereas <span class="doc-desc-title">Holiday Hours</span> define hours that are excluded. <hr> <b>Timezone</b>: Choose the time zone for the schedule. It's recommended that you leave it empty for a <span class="doc-desc-title">Floating</span> time zone. <br><br> Floating time zone allows for times to be relative to the effective time zone at the time of use. #This is popup help messages for the Admin Panel -> Manage -> SLA Plan #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- name: title: 名称 content: > 选择一个可反映其目的的描述性名称，用于<span class="doc-desc-title">服务等级协议计划 (SLA Plan)</span>。 grace_period: title: 宽限期 content: > Determine the number of hours after a ticket is created that it will be automatically marked as overdue. <br><br> Hours are counted during the specified Schedule. The hierarchy is Department Schedule, SLA Schedule, then System Default Schedule. If no Schedule is configured, the Hours are counted 24/7 (even after business hours) until the Ticket is Overdue. transient: title: 瞬态 content: > 瞬态 SLA 被认为具有暂时性，且可通过<span class="doc-desc-opt">部门</span>传输上的非瞬态 SLA 或在其<span class="doc-desc-title">帮助主题</span>更改时进行编辑。 schedule: title: Schedule content: > Choose the Schedule to be used by this SLA when rendering tickets Overdue. <br><br> Please note that Department settings can override this schedule. links: - title: Manage Schedules href: /scp/schedules.php #This is the view / management page for an organization in the user #directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- org_sharing: title: 分享工单 content: > <p> 组织工单共享允许此组织内的其他成员访问非自己所有的工单。</p> <p class="info-banner"> <i class="icon-info-sign"></i> 协作者始终可以访问工单。</p> email_domain: title: 主邮箱域名 content: > 用户将基于他们邮件地址的域名自动被添加进组织。在下面的文本框内输入一个或多个域名，用逗号分开。例如，输入<code>mycompany.com</code>给这些邮件地址以@mycompany.com结尾的用户。 #This is popup help messages for the Admin Panel -> Settings -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- agent_name_format: title: 代理姓名格式 content: > 为系统中的代理姓名选择一个格式。如果没有指定其他格式，邮件模板在姓名处将使用该格式。 staff_identity_masking: title: 工作人员身份屏蔽 content: > 启用此功能，将在所有交流中向客户隐藏代理名称。 disable_agent_collabs: title: Disable Agent Collaborators content: > If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. <br><br> <strong>Note:</strong> <br> This setting is global for all User created Tickets via API, Piping, and Fetching. #Authentication settings agent_password_policy: title: 密码管理策略 content: > Chose a <span class="doc-desc-title">Password Policy</span> for <span class="doc-desc-title">Agents</span>. <br><br> Additional policies can be added by installing <span class="doc-desc-title">Password Policy</span> plugins. allow_password_resets: title: 允许密码重置 content: > 在尝试登陆失败后，如果需要在<span class="doc-desc-title">登录页面</span>显示<span class="doc-desc-title">忘记密码</span>的链接中，请启用此选项。 reset_token_expiration: title: 密码重置窗口 content: > 选择<span class="doc-desc-title">密码重置令牌</span>的有效期限（以分钟为计量单位）。代理需要<span class="doc-desc-title">密码重置</span>时，即可以电子邮件方式发送一个令牌以允许其进行重置操作。 staff_session_timeout: title: 代理会话超时 content: > 为代理被要求再次登录选择一个最大的空闲时间（单位为分钟）。<br><br>如果需要禁用 <span class="doc-desc-title">代理会话超时</span>，请输入0。 bind_staff_session_to_ip: title: 绑定代理会话至 IP content: > 如果需要系统以代理当前登录的IP地址来记录代理，请启用此选项。<br><br>对于IP地址自动分配的用户，不推荐此设置。 require_agent_2fa: title: 需要两步验证 content: > Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk. #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- page_title: title: 提醒和通知 content: > 提醒和通知可在触发多种咨询事件时自动发送电子邮件通知至代理。 ticket_alert: title: 新咨询通知 content: > <p>创建新咨询时向代理发送提醒。</p><p class="info-banner"> <i class="icon-info-sign"></i>如果通过咨询筛选或帮助主题自动分配咨询，则不会发送提醒。</p> links: - title: 默认新咨询提醒模板 href: /scp/templates.php?default_for=ticket.alert message_alert: title: 新消息通知 content: > 用户将新消息添加至现有咨询时，发送提醒至代理。 links: - title: 默认新消息提醒模板 href: /scp/templates.php?default_for=message.alert internal_note_alert: title: 新的内部活动警报 content: > 警报发送给代理的时候，内部活动如内部提醒或代理人的答复会附加到一张工单上。 links: - title: 默认咨询活动模板 href: /scp/templates.php?default_for=note.alert assignment_alert: title: 咨询分配提醒 content: > 咨询分配时发送提醒至代理。 links: - title: 默认咨询分配提醒模板 href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: 咨询变更时通知 content: > 在部门间传输咨询时发送提醒至代理。 links: - title: 默认咨询变更通知模版 href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: 过期咨询提醒 content: > 基于 SLA 或截止日期，在咨询过期时发送提醒至代理。 links: - title: 默认旧咨询提醒模板 href: /scp/templates.php?default_for=ticket.overdue - title: 管理 SLA href: /scp/slas.php system_alerts: title: 系统提醒 content: > 发送至管理员 (%{config.admin_email}) 的重要系统事件。根据配置的<span class="doc-desc-title">日志等级</span>，也可在<span class="doc-desc-title">系统日志</span>中使用这些事件 links: - title: 查看系统日志 href: /scp/logs.php - title: 更改管理员电子邮件 href: /scp/settings.php?t=emails #This is popup help messages for the Admin Panel -> Settings -> Autoresponder #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket: title: 新咨询 content: > 启用此功能，即可发送新咨询的自动回复至用户。 links: - title: 新咨询自动回复模板 href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: 工作人员新咨询 content: > 代理以客户名义创建咨询时发送通知。<em>代理可在创建新咨询时编辑此通知内容。</em> links: - title: 新咨询通知模板 href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: 新消息确认 content: > 现有咨询有新消息时发送确认消息。 links: - title: 新消息确认模板 href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: 新消息通知 content: > 向所有其他咨询参与者播放消息提交者发布的消息。 links: - title: 新活动通知模板 href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: 超限通知 content: > 发送至用户的咨询拒绝通知，适用于咨询条数超出<span class="doc-desc-title">最大未完成咨询数</span>限值。 links: - title: 超限通知模板 href: /scp/templates.php?default_for=ticket.overlimit - title: 设置<em>最大未完成咨询数</em> href: /scp/settings.php?t=system #This is popup help messages for the Admin Panel -> Settings -> Emails #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- default_email_templates: title: 默认电子邮件模板集合 content: > 选择<span class="doc-desc-title">电子邮件模板集合</span>，用于针对咨询有效期内发生的各种情况发送<span class="doc-desc-title">自动回复</span>和<span class="doc-desc-title">提醒</span>。<br><br>部门可指定特定电子邮件模板集合。 links: - title: 管理电子邮件模板集合 href: /scp/templates.php default_system_email: title: 默认发送电子邮件 content: > 选择发送电子邮件的目标电子邮件地址。<br><br> <span class="doc-desc-title">部门</span>可设置自身<span class="doc-desc-title">电子邮件地址</span>，用于编辑此处所做的相关设置。 links: - title: 管理电子邮件地址 href: /scp/emails.php default_alert_email: title: 默认提醒电子邮件 content: > 选择要将<span class="doc-desc-title">提醒 &通知</span>发送至代理的电子邮件地址。 links: - title: 管理电子邮件地址 href: /scp/emails.php admins_email_address: title: 管理员电子邮件地址 content: > 输入管理员电子邮件地址，用于发送<span class="doc-desc-title">系统错误</span>和<span class="doc-desc-title">新咨询提醒</span>（如启用）。 links: - title: 管理提醒和通知 href: /scp/settings.php?t=alerts email_fetching: title: 电子邮件获取 content: > 允许 IMAP/POP 轮询，用于已配置且启用后的<span class="doc-desc-title">邮箱</span>。 links: - title: 管理邮箱 href: /scp/emails.php enable_autocron_fetch: title: 使用自动计划任务获取电子邮件 content: > 使用代理活动触发的内部任务管理器启用定期电子邮件获取。<br><br>请注意，如果未登录工作人员控制面板，则无法获取电子邮件。强烈推荐在可预见的获取间隔期间使用外部任务调度器。 links: - title: 使用外部任务调度器 href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html strip_quoted_reply: title: 条状引用回复 content: > 如果启用此功能，将取消电子邮件通信间的前置对应关系。<br><br>此功能取决于以下<span class="doc-desc-title">回复分隔符标记</span>。 reply_separator_tag: title: 回复分隔符标记 content: > 此令牌用于显示给用户以回复线上项目。<br><br> <strong>注意：</strong>此功能仅在上述<span class="doc-desc-title">条状引用回复</span>启用时与其关联。 emailed_tickets_priority: title: 咨询电子邮件发送优先级 content: > 选择用户电子邮件（例如，OutLook）的优先级/重要性程度选项以决定新咨询的优先级。<br><br>此设置可通过<span class="doc-desc-title">咨询筛选</span>进行编辑。 links: - title: 创建 &管理咨询筛选 href: /scp/filters.php accept_all_emails: title: 接受所有电子邮件 content: > 接受未知用户电子邮件。<br><br>取消勾选此设置将导致咨询被拒绝。 accept_email_collaborators: title: 接受电子邮件合作伙伴 content: > 添加包括在<code><strong>收件人</strong></code>和<code><strong>抄送</strong></code>字段中的电子邮件参与者，将其作为咨询合作伙伴。<br /><br /> <em>查看咨询时，代理可始终手动添加合作伙伴。</em> default_mta: title: 默认 MTA content: > <span class="doc-desc-title">默认 MTA</span>，无需 SMTP 设置即可负责发送电子邮件的寄送进度。 ticket_response_files: title: 咨询回复文件 content: > 启用此功能，代理也可将在咨询回复中附加的所有附件列入发送至用户的电子邮件中。 verify_email_addrs: title: 确认电子邮件地址 content: > Enable this option to check if the email address has a mail exchanger (MX) in the domain's DNS. This is useful to detect incorrectly typed email addresses. This is performed in addition to checking the email address wellformedness. #This is popup help messages for the Admin Panel -> Settings -> Knowledgebase #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- knowledge_base_settings: title: 知识库设置 content: > knowledge_base_status: title: 知识库状态 content: > 启用该设置可允许用户自助访问公共知识库文章。<br><br>知识库类别和常见问题可设置为仅限于内部，即仅供代理查看。 links: - title: 管理知识库 href: /scp/kb.php restrict_kb: title: Restrict Access to the Knowledge Base content: > 启用该设置将防止未注册用户从客户界面访问您的知识库 links: - title: 访问控制设置 href: /scp/settings.php?t=users canned_responses: title: 封装回复 content: > 启用该设置可允许代理在回复咨询时，使用<span class="doc-desc-title">封装回复</span>。 links: - title: 管理封装回复 href: /scp/canned.php #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- company_information: title: 公司信息 content: > 这指将受益于 osTicket 软件及其支持工作人员的公司或组织。代理响应咨询时，此处的信息将出现在电子邮件签名处（例如，页脚）。 links: - title: 公司信息表单 href: /scp/forms.php?type=C landing_page: title: 登陆页 content: > <span class="doc-desc-title">登陆页</span>显示于支持网站的首页。 offline_page: title: 离线页 content: > <span class="doc-desc-title">离线页</span>在帮助中心离线时显示于支持网站中，参见管理员面板 -> 设置 -> 系统 -> 帮助中心状态。 default_thank_you_page: title: 默认感谢页 content: > <span class="doc-desc-title">感谢页</span>在<span class="doc-desc-title">客户</span>提交新咨询时显示给客户。<br/><br/> <span class="doc-desc-title">感谢</span>页与帮助主题互相关联。 logos: title: 徽标 content: > 您可自定义<span class="doc-desc-title">徽标</span>，徽标将显示在客户入口（例如，支持网站）以供客户使用。 upload_a_new_logo: title: 上传新徽标 content: > 选择 .gif、.jpg 或 .png 格式图像。我们将按比例调整图像显示，但不会调整图像数据。因此，要提高上传速度，建议保持您的图像接近默认图像尺寸 (817px × 170px)。 backdrops: title: 背景 content: > 您可以自定义要显示在员工登录页面的<span class="doc-desc-title">背景</span>。 upload_a_new_backdrop: title: 上传一个新的背景 content: > 选择一个格式为.gif，.jpg或者.png的图片文件。系统将按比例缩放图片显示。但是系统不会缩放图片数据。因此，为了加快载入速度，建议您相对保持文件小尺寸（在MB内）。请注意，php最大上传设置会有限制。 #This is popup help messages for the Admin Panel -> Settings -> System #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_status: title: 帮助中心状态 content: > If the status is changed to <span class="doc-desc-opt">Offline</span>, the client interface will be disabled. Only Admins will be able to access the system. helpdesk_url: title: 帮助中心URL地址 content: > 这个URL是你安装osTicket的时候必须要用的。它能够在与客户邮件沟通的时候，把终端客户带到你的帮助中心来。 helpdesk_name_title: title: 帮助中心名称/标题 content: > 此项属于标题，一般出现在浏览器选项卡中。如果您的帮助页面已加入书签，此项即为网站页面的标题/名称。 default_department: title: 默认部门 content: > 选择默认<span class="doc-desc-title">部门</span>，用于未自动发送至部门的咨询。<br/><br/>根据帮助主题、接收电子邮件和咨询筛选设置发送咨询。 default_schedule: title: 默认计划 content: > 选择当工单过期时，SLA 使用默认计划 links: - title: Manage Schedules href: /scp/schedules.php force_https: title: Force HTTPS content: > This setting allows Admins to configure wether or not they want to Force HTTPS system-wide. If enabled, any request that is using the HTTP protocol will be redirected to the HTTPS protocol. Note, this will only work if you have an SSL certificate installed and have HTTPS configured on the server. <br/><br/> <b>Note:</b><rb/> This might affect remote piping scripts. Reference new scripts included in <code>setup/scripts/</code> for updates. default_page_size: title: 默认页面大小 content: > 选择在工作人员面板中的咨询队列里显示的每页项目数。每个代理还可在<span class="doc-desc-title">我的偏好</span>下自定义自身账户的此数字。 default_log_level: title: 默认日志级别 content: > 确定在<span class="doc-desc-title">系统日志</span>中记录的问题最低等级。<span class="doc-desc-opt">调试</span>表示最严重程度，且<span class="doc-desc-opt">错误</span>表示最大严重性。例如，如果要查看<span class="doc-desc-title">系统日志</span>中的所有问题，选择<span class="doc-desc-opt">调试</span>。 purge_logs: title: 清除日志 content: > 决定<span class="doc-desc-title">系统日志</span>删除前的保存时间。 enable_richtext: title: 启用富文本 content: > 启用此功能，将允许在客户和代理间使用富文本格式。 enable_avatars: title: 允许在跟贴里显示头像 content: > Text for Translation 允许会话中显示 <span class="doc-desc-title">头像</span> 。 <br><br> <span class="doc-desc-title">头像图片</span> 可在客服或用户的设置页面中设置。 links: - title: 代理设定 href: /scp/settings.php?t=agents - title: 用户设置 href: /scp/settings.php?t=users collision_avoidance: title: 代理防冲突 content: > 输入允许客服在没有任何活动的情况下锁定某个工单或任务的最大时长<br><br> 输入<span class="doc-desc-opt">0</span>禁用锁定功能。 allow_iframes: title: Allow System iFrame content: > Enter comma separated list of urls/domains for the system to be framed in. If left empty, the system will default to 'self'. This accepts domain wildcards, HTTP/HTTPS URL scheme, and port numbers. <br><br> <b>Example:</b> <br> https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Syntax Information (host-source) href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: ACL (Access Control List) content: > Enter a comma separated list of IP addresses to allow access to the system. There are four options to choose which panel(s) to apply the ACL to. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Apply To</th> <th>Description</th></tr> <tr><td>Disabled</td> <td>Disables ACL altogether.</td></tr> <tr><td>All</td> <td>Applies ACL to all Panels. (ie. Client Portal, Staff Panel, Admin Panel)</td></tr> <tr><td>Client Portal</td> <td>Applies ACL to only Client Portal.</td></tr> <tr><td>Staff Panel</td> <td>Applies ACL to only Staff Panel and Admin Panel.</td></tr> </tbody></table> embedded_domain_whitelist: title: Embedded Domain Whitelist content: > Enter a comma separated list of domains to be whitelisted for iFrames used in the system. Do not input <code>http(s)</code> or <code>www</code> with the domain; only the domain name will be accepted. This is used when you would like to embed content in the system (eg. YouTube video) via Client Portal, Knowledgebase, etc. If you add an iFrame with a non-whitelisted domain, the system will remove the iFrame automatically. By default the system allows YouTube, Vimeo, DailyMotion, and Microsoft Stream. <br><br> <b>Example:</b> <br> domain.tld, sub.domain.tld #Date and time options date_time_options: title: 日期、&时间选项 content: > 在下面设置日期与时间的默认格式 &。为帮助台设置时间。您可以选择使用所选语言的默认格式，也可以自定义设置以满足您的要求。自定义设置请参考ICU日期规范表。下面显示的日期只是说明所选格式显示的效果。 links: - title: 参见ICU日期规范表 href: http://userguide.icu-project.org/formatparse/datetime languages: title: 系统语言 content: > 选择系统主语言和可选的系统第二语言，将提供更友好的用户界面。 primary_language: title: 系统主语言 content: > 如果没有设置相应的语言，则会向代理和用户显示默认语言。包括界面内容、感谢页面和电子邮件等自定义内容。<br/><br/>这是需您自行编辑的未翻译语言。 secondary_language: title: 第二语言 content: > 请选择您的代理和最终用户的偏好语言选项。该界面将用于下列语言，定制内容，比如致谢页和帮助主题名等，将被翻译成下列语言。 #Attachments attachments: title: 附件设置及存储 content: > 设置附件如何保存 default_storage_bk: title: 后端文件存储 content: > Choose how attachments are stored. <br><br> Additional storage backends can be added by installing storage plugins max_file_size: title: 最大文件尺寸 content: > 选择客服可以上传的最大附件尺寸。该容量包含已取消的附件、知识库文章、工单相关附件及任务回复，该数据的上限由PHP的<code>upload_max_filesize</code>参数决定。 links: - title: PHP ini设置 href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Require Login content: > Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign into the system (both end users and agents), in order to view attachments. <br><br> From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours. #This is popup help messages for the Admin Panel -> Settings -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: 任务编号格式 content: > 此设置用于生成工单编号。使用井号替代数字 (`#`) ，而其他数字文本则予以保留。<br/><br/>例如，对六位数字而言，可使用<code>######</code>。 sequence_id: title: 任务编号序列 content: > 从中选择一种生成工单编号的序列机制。系统默认随机编号和顺序编号机制。你可以根据自己的需要创建更多的序列机制。 default_sla: title: 默认 SLA content: > 选择默认服务等级协议以管理在咨询过期前保留未完成状态的期限。 links: - title: 创建更多 SLA 计划 href: /scp/slas.php default_priority: title: 默认优先级 content: > 为未指定优先级的任务指定一个自动指定的缺省的 <span class="doc-desc-title">优先级</span>。 task_attachment_settings: title: 咨询线程附件 content: > 文件配置设置附加在<span class="doc-desc-title">问题详细信息</span>栏。这些设置可用于与源渠道（网页入口、电子邮件、应用程序编程接口等）无关的所有新咨询和新消息。 page_title: title: 提醒和通知 content: > 提醒和通知可在触发多种咨询事件时自动发送电子邮件通知至代理。 task_alert: title: 新任务通知 content: > <p>创建新任务时向代理发送提醒。</p><p class="info-banner"> <i class="icon-info-sign"></i>如果任务是自动分配的，则不会发送提醒。</p> links: - title: 默认新任务提醒模板 href: /scp/templates.php?default_for=task.alert activity_alert: title: 新活动通知 content: > 用户将新消息添加至现有任务时，发送提醒至代理。 links: - title: 默认新活动提醒模板 href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: 任务分配提醒 content: > 在咨询分配给工作人员时发送通知 links: - title: 默认任务分配提醒模板 href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: 任务移交提醒 content: > 在部门间传输任务时发送提醒至代理。 links: - title: 默认任务变更提醒模板 href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: 过期任务提醒 content: > 基于 SLA 或截止日期，在咨询过期时发送提醒至代理。 links: - title: 默认旧任务提醒模板 href: /scp/templates.php?default_for=task.overdue.alert - title: 管理 SLA href: /scp/slas.php #This is popup help messages for the Admin Panel -> Settings -> Tickets #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: 咨询编号格式 content: > 此设置用于生成咨询编号。使用“#”号替代数字，而其他数字文本则予以保留。<span class="doc-desc-title">帮助主题</span>可定义自定义数字格式。<br/><br/>例如，对六位数字而言，可使用<code>######</code>。 sequence_id: title: 咨询编号序列 content: > 选择派生新咨询编号的序列。系统设有递增序列和默认随机序列。您可随意创建任意数量的序列。在<span class="doc-desc-title">咨询编号格式</span>配置中使用多种序列以用于帮助主题。 queue_bucket_counts: title: Top-Level Ticket Counts content: > This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be. default_ticket_status: title: 新咨询默认状态 content: > 选择新咨询的默认状态。如有需要，可对其进行定义以用于每个帮助主题。还可通过咨询筛选进行编辑。 links: - title: 管理咨询状态 href: /scp/lists.php?type=ticket-status default_sla: title: 默认 SLA content: > 选择默认服务等级协议以管理在咨询过期前保留未完成状态的期限。 links: - title: 创建更多 SLA 计划 href: /scp/slas.php default_ticket_queue: title: Default Ticket Queue content: > Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting. default_priority: title: 默认优先级 content: > 选择未自动分配优先级咨询的默认<span class="doc-desc-title">优先级</span>。<br/><br/>可通过帮助主题、发送至部门或咨询筛选设置分配优先级。 maximum_open_tickets: title: 最大未完成咨询条数 content: > 输入容许用户在帮助中心拥有的最大<strong>未完成</strong>咨询<em>条数</em>。<br><br>输入 <span class="doc-desc-opt">0 </span> 可禁用此限制选项。 email_ticket_priority: title: 电子邮件咨询优先级 content: > 使用收件人电子邮件服务分配的电子邮件优先级 show_related_tickets: title: 显示相关咨询 content: > 用户登录时显示所有相关咨询，否则，将限制访问为每次登录仅可查看一次咨询 human_verification: title: 真人验证 content: > 启用客户入口中的 CAPTCHA 以验证是否是真人在接收咨询。<br><br>需要 GDLib 库 claim_tickets: title: 回复投诉咨询 content: > Enable this to auto-assign unassigned tickets to the responding Agent. <br><br> Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level. auto_refer: title: Auto-refer Tickets on Close content: > Enable this to auto-refer tickets to the assigned or closing Agent when a ticket is closed. <br><br> This is necessary when you want to give agents with limited access continued access to assigned tickets after they're closed. collaborator_ticket_visibility: title: Collaborator Tickets Visibility content: > If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. <br><br> If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal. require_topic_to_close: title: Require Help Topic to Close content: > If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent allow_external_images: title: Allow External Images content: > If Enabled, the system will allow external inline images that have a valid image extension (.png, .jpg, .jpeg, .gif). If Disabled, the system will exclude any external inline images. One caveat to note, is if the setting is Disabled we will still store external inline images that have a valid image extension in case the setting is re-enabled in the future. assigned_tickets: title: 已分配的咨询 content: > 启用此功能可排除<span class="doc-desc-title">未完成咨询序列</span>中的已分配咨询。 answered_tickets: title: 已回复咨询 content: > 启用此功能可在<span class="doc-desc-title">已回复咨询序列</span>中显示已回复的咨询。否则，此类咨询将纳入<span class="doc-desc-title">未完成咨询序列</span>。 ticket_attachment_settings: title: 咨询线程附件 content: > 文件配置设置附加在<span class="doc-desc-title">问题详细信息</span>栏。这些设置可用于与源渠道（网页入口、电子邮件、应用程序编程接口等）无关的所有新咨询和新消息。 #This is popup help messages for the Admin Panel -> Settings -> Users #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- client_name_format: title: 用户姓名格式 content: > 为系统中的用户姓名选择一个格式。如果没有指定其他格式，邮件模板在姓名处将使用此格式。 #Authentication settings client_password_policy: title: 密码管理策略 content: > 为<span class="doc-desc-title">用户</span>选择一个<span class="doc-desc-title">密码策略</span>。<br><br> 可以通过安装<span class="doc-desc-title">Password Policy</span>插件来添加其他策略。 client_session_timeout: title: 用户会话超时 content: > 选择用户需要重新登录前的最大空闲时间（以分钟为计量单位）。<br><br>如果要禁用<span class="doc-desc-title">用户会话超时</span>，请输入 0。 registration_method: title: 注册选项 content: > 通过搭配使用<span class="doc-desc-title">注册方式</span>和<span class="doc-desc-title">注册条件</span>以配置用户注册方式和帮助中心网页入口访问方式。以下表格概述了系统解释执行两种设置的方式。<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>注册条件</th> <th>注册方式</th> <th>结果</th></tr> <tr><td>否</td><td>公共</td> <td>鼓励注册，但对于新咨询则无此要求。</td></tr> <tr><td>是</td><td>公共</td> <td>新咨询需要注册和登录。</td></tr> <tr><td>否</td><td>私有</td> <td>所有人均可创建咨询，但仅有代理可注册账户</td></tr> <tr><td>是</td><td>私有</td> <td>用户仅可在受邀请时才可访问</td></tr> <tr><td>否</td><td>已禁用</td> <td>没有人可注册账户，但所有人均可创建咨询。<em>这是 osTicket 1.9 版前的功能。</em></td></tr> <tr><td>是</td><td>已禁用</td> <td>通过网站入口禁用新咨询</td></tr> </tbody></table> client_verify_email: title: 需要电子邮件验证 content: > 禁用此选项，用户即可通过客户入口中的“验证咨询状态“登陆页立即访问咨询。如果启用此选项（默认设置），用户将需要接收一封电子邮件并遵循随附的链接以查看咨询。<br><br>禁用电子邮件验证可能导致第三方（例如，咨询合作伙伴）冒充咨询所有人。 allow_auth_tokens: title: 启用身份验证令牌 content: > 启用此选项以允许在用户点击工单链接后使用身份验证令牌自动登录。 #This is popup help messages for the Admin Panel -> Staff -> Add Staff Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- username: title: 用户名 content: > 请选择代理<span class="doc-desc-title">用户名</span>，此用户名应为<span class="doc-desc-title">帮助中心</span>的唯一用户名。 reset2fa: title: 重置两步验证 content: > 如果代理无法使用当前两步验证配置登录帮助中心，管理员可以重置代理的两步验证配置，这样他们就可以在下次成功登录时重新配置。 email_address: title: 电子邮件地址 content: > 输入代理电子邮件地址，此电子邮件地址将用于接收<span class="doc-desc-title">服务中心</span>的<span class="doc-desc-title">提醒 & 通知</span>。 0: <br><br> 1: 工作人员可使用用户名或电子邮件地址登录工作人员控制面板。 welcome_email: title: 欢迎电子邮件 content: > 发送账户访问链接至新代理，使其可设置密码。如果未勾选，您需要设置密码并与新工作人员交流登录信息。 account_password: title: 账户密码 content: > 作为<span class="doc-desc-title">管理员</span>，您可更改代理的密码。 forced_password_change: title: 强制密码更改 content: > 启用此功能，即可强制使新代理在下次登录时更改密码。 agents_signature: title: 代理签名 content: > 创建代理签名，可在回复咨询时选择使用。 account_status: title: 账户状态 content: > 如果代理处于<span class="doc-desc-opt">锁定</span>状态，其无法登录至帮助中心。 assigned_group: title: 已分配组 content: > 选中用于此代理的<span class="doc-desc-title">组</span>所属类别将决定代理在<span class="doc-desc-title">帮助中心</span>内拥有的权限。 links: - title: 管理组 href: /scp/groups.php primary_department: title: 主要部门 content: > 选择一个此代理隶属的主要<span class="doc-desc-title">部门</span>，和一个有效的<span class="doc-desc-title">角色</span>。 links: - title: 管理部门 href: /scp/departments.php primary_role: title: 主要角色 content: > 选择一个代理隶属的主要<span class="doc-desc-title">角色</span>。 primary_role_on_assign: title: 分派时使用主要角色 content: > 启用此会作为当代理被分配在<span class="doc-desc-title">主要部门</span>和<span class="doc-desc-title">扩展权限</span>部门之外的工单和任务时的<span class="doc-desc-title">主要角色</span>的备用。否则代理只有读的权限。 daylight_saving: title: 夏令时 content: > 启用此功能，即可使此代理时区的夏令时自动生效。 limited_access: title: 限制访问 content: > 如果启用此功能，代理仅拥有直接分配或通过团队分配咨询的权限。 directory_listing: title: 目录列表 content: > 启用此功能，即可将此代理列入<span class="doc-desc-title">工作人员目录</span>。 links: - title: 访问工作人员目录 href: /scp/directory.php vacation_mode: title: 休假模式 content: > 如果您将代理状态更改为<span class="doc-desc-opt">休假模式</span>，代理将无法接收任何<span class="doc-desc-title">提醒 & 通知</span>以及分配咨询。 #This is popup help messages for the Account Panel -> Agents -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- status: title: 状态 content: > If disabled or archived, this <span class="doc-desc-title">Department</span> will not be available. type: title: 类型 content: > 选择<span class="doc-desc-opt">私有</span>，即可屏蔽客户入口中此部门的分配。此外，标记为<span class="doc-desc-opt">私有</span>后，<span class="doc-desc-title">部门签名</span>将不会显示在邮件回复中。<br/><br/>必须至少保留一个部门为<span class="doc-desc-opt">公共</span>。 email: title: Email content: > 可使用电子邮件发送回复至用户和发布代理回复至咨询。 template: title: 模板集合 content: > 电子邮件<span class="doc-desc-title">模板集合</span>用于发送至此部门的咨询自动回复、提醒 &通知。 links: - title: 管理模板 href: /scp/templates.php sla: title: SLA content: > 发送至此部门的咨询服务等级协议。 links: - title: 管理 SLA 计划 href: /scp/slas.php schedule: title: Schedule content: > Schedule used by SLA when rendering tickets, routed to this Department, Overdue. <br><br> This setting takes precedence over System and SLA schedule settings. links: - title: Manage Schedules href: /scp/schedules.php manager: title: 部门经理 content: > 选择此部门<span class="doc-desc-title">经理</span>。<br/><br/>可对经理进行配置，以接收特殊提醒以及拥有取消分配咨询的权限。 links: - title: 管理提醒 & 通知 href: /scp/settings.php?t=alerts group_membership: title: 提醒 & 通知接收人 content: > 选择已配置的<span class="doc-desc-title">提醒 & 通知</span>接收人。 links: - title: 配置提醒 & 通知 href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: 咨询分配限制 content: > Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access. disable_auto_claim: title: 禁用自动认领 content: > 勾选以在此部门的响应/回复上<strong>禁用</strong>自动认领。<br><br>代理仍然可以手动认领未分派的工单 disable_reopen_auto_assign: title: Disable Auto Assign on Reopen content: > Check this to <strong>disable</strong> auto-assignment of reopened tickets for this department. <br><br> Otherwise, the Ticket will be auto assigned to the last responding Agent auto_response_settings: title: 自动回复人设置 content: > 此操作可允许您编辑此部门的全局自动回复设置。 new_ticket: title: 新咨询自动回复 content: > 创建新咨询并发送至此部门后，您可禁用发送至用户的自动回复。 new_message: title: 新消息自动回复 content: > 您可禁用发送至用户的自动回复以确认此部门咨询的新发布消息。 auto_response_email: title: 自动回复电子邮件 content: > 选择发送用于此部门自动回复的电子邮件地址。 department_access: title: 组访问 content: > 允许其他部门的代理访问此部门咨询。 department_signature: title: 部门签名 content: > 签名属于可选项，适用于代理回复的<span class="doc-desc-opt">公共</span>部门。 #This is popup help messages for the Admin Panel -> Staff -> Departments #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- type: title: 类型 content: > 如果部门类型属于私有，则回复中无法使用部门签名且客户入口也无法显示部门分配。 dept_manager: title: 部门经理 content: > 您可选择一名代理作为部门经理以接收部门内的咨询提醒和通知。 0: 代理在无需成为部门成员的情况下，即可成为部门经理。 #This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- groups: title: 组 content: > 组用于定义帮助中心中的代理权限。组还可访问除代理主要部门外的其他部门。 status: title: 状态 content: > 如果<span class="doc-desc-opt">禁用</span>，分配至此组的代理将无法登陆且无法接收部门提醒 &通知。 department_access: title: 部门访问 content: > 勾选组成员允许访问的所有部门。 #This is popup help messages for the Admin Panel -> Staff -> Staff Members #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: 工作人员 content: > 以下表格显示的是上述筛选结果。如果未选择筛选设置，则分页显示所有<span class="doc-desc-title">代理</span>（工作人员）<span class="doc-desc-title">成员</span>。参见以下页面浏览更多结果。 status: title: 状态 content: > 无论<span class="doc-desc-title">代理</span>是否锁定、激活或激活（休眠），都将显示上述结果。 #This is popup help messages for the Admin Panel -> Staff -> Teams #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- teams: title: 团队 content: > 团队即一个或多个代理互相联合，其目的在于进行咨询分配。团队成员可跨部门组合。 status: title: 状态 content: > 如果<span class="doc-desc-opt">禁用</span>，此团队将无法分配咨询、接收提醒&有关上一次分配的通知。 lead: title: 团队主管 content: > <span class="doc-desc-title">团队</span>可指定主管，但与其他团队成员不同的是，此主管拥有接收<span class="doc-desc-title">提醒 &通知权限</span>。 links: - title: 配置提醒 & 通知 href: /scp/settings.php?t=alerts assignment_alert: title: 分配提醒 content: > 您可为分配至此团队的咨询禁用<span class="doc-desc-title">咨询分配提醒</span>。 links: - title: 配置提醒 & 通知 href: /scp/settings.php?t=alerts members: title: 团队成员 content: > 可通过代理个人设定配置团队成员。 links: - title: 管理工作人员 href: /scp/staff.php #This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- signature: title: 工作人员签名行 content: | 创建工作人员签名，用于回复咨询。此签名作为可选项将显示在咨询回复的底部 type: title: 账户类型 content: | 管理员拥有访问管理员面板的权限。工作人员仅可访问管理咨询和知识库。 group: title: 已分配组 content: | 组成员定义了系统中工作人员的作用。访问组管理页面，定义此工作人员访问帮助中心的权限。 notes: title: 内部通知 content: | 发布工作人员相关内部通知；这些通知仅对拥有管理员账户的工作人员可见。 #This is popup help messages for the Agents Panel -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- advanced: title: 高级 content: > 缩小您的搜索参数范围。在选择高级搜索条件并开始搜索后，您可以在页面底部<span class="doc-desc-title">导出</span>数据。 export: title: 导出 content: > 导出您的当前数据，以 CSV 文件格式查看。CSV 文件可通过任何电子表格软件（例如，Microsoft Excel、Apple Pages、OpenOffice 等）打开。 #This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- search_field: title: 搜索字段 content: > advanced: title: 高级 content: > 缩小您的搜索参数范围。在选择高级搜索条件并开始搜索后，您可<span class="doc-desc-title">导出</span>咨询页面底部的数据。 open_tickets_table: title: 打开咨询表格 content: > 所有咨询当前均处于未完成状态且需等待进一步处理 ticket: title: 咨询 content: > date: title: 日期 content: > subject: title: 主题 content: > from: title: 发自 content: > priority: title: 优先级 content: > assigned_to: title: 分配至 content: > export: title: 导出 content: > 导出您的当前数据，以 CSV 文件格式查看。CSV 文件可通过任何电子表格软件（例如，Microsoft Excel、Apple Pages、OpenOffice 等）打开。 advanced_search_dialog: title: 高级搜索 content: > adv_keyword: title: 关键词搜索 content: > 根据主题和咨询线程的消息正文以及用户和咨询自定义字段相关的所有文本内容查找匹配记录。 adv_date_range: title: 按日期范围搜索 content: > 定义此处 merge_types: title: Merge Types content: > <b>Combine Threads:</b> Threads from all Tickets will be displayed chronologically.</br> <b>Separate Threads:</b> Threads from Tickets will be displayed one Ticket at a time. child_status: title: 子工单状态 content: > 因为所有帖子将被全部移至父咨询，所有子咨询将被设置为关闭状态。 parent_status: title: 父工单状态 content: > If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select. The Ticket on top of the list will be the Parent Ticket. reply_types: title: 回复类型 content: > <b>回复所有:</b> 该回复会被发送至你选择纳入的用户和协作者。</br> <b>回复至用户:</b> 该回复只会被发送给用户，不包括协作者。</br> <b>不发送回复</b>不会发送电子邮件通知，但 <b>所有</b>查看该咨询用户都可以看见这个回复。 #Email template: assigned.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | 当咨询被分配给员工时，则发送给他们。咨询能够被系统自动分配给员工，也能够被其他用户手动分配。使用%{assigner} 来区分由谁做这种分配。 subject: | 安排给您的咨询 body: | <h3><strong>您好 %{assignee.name.first},</strong></h3> %{assigner.name.short}给您安排了一条咨询 <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>来自于</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>主题</strong>: </td> <td> %{ticket.subject} </td> </tr> </tbody> </table> <br> %{comments} <br> <br> <hr> <div>要阅读/回复此咨询, 请 <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >登录</span></a> 咨询支持系统</div> <em style="font-size: small; ">您的友好客户帮助系统</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.alert.yaml #Sent to staff members when a new message is posted by a user to a ticket. #This can occur if the users responds to an email from the system or visits #the customer web portal and posts a new message there. --- notes: | 当客户在咨询里面发布新消息时，发送给工作人员。这种情况在客户回复邮件，或者通过网页入口发布新消息时会出现。 subject: | 新消息通知 body: | <h3><strong>Hi %{recipient.name},</strong></h3> New message appended to ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{poster.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support ticket system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.autoresp.yaml #Sent to a user when the user posts a new message to a ticket. This can #happen if the users responds to an email from the system or visits the #customer web portal and posts a new message there. --- notes: | 当客户发布新消息到咨询里面时，发送给客户。这种情况在客户回复邮件，或者通过网页入口发布新消息时会出现。 subject: | 消息确认 body: | <h3><strong>亲爱的 %{recipient.name.first},</strong></h3> 您的回复<a href="%{recipient.ticket_link}">#%{ticket.number}</a> 已经增加备注 <br> <br> <div style="color: rgb(127, 127, 127); "> 您的 %{company.name} 团队,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center"><em>您可以查看支持请求的进行 <a href="%{recipient.ticket_link}">点击查看</a></em> </div> #Email template: note.alert.yaml #Sent to staff members when a new internal note is appended to a ticket. #Internal notes can only be added by staff members. --- notes: | 发送给代理人的提醒。该提醒在发生工单内部活动如内部备注或代理回复工单时触发。 subject: | 新的内部活动警报 body: | <h3><strong>Hi %{recipient.name},</strong></h3> An agent has logged activity on ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Title</strong>: </td> <td> %{note.title} </td> </tr> </tbody> </table> <br> %{note.message} <br> <br> <hr> To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system <br> <br> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.alert.yaml #Sent to agents when a new note/message is posted to a task. #This can occur if a collaborator or an agent responds to an email from the #system or visits the web portal and posts a new message there. --- notes: | 新通知/提示发布至任务后发送至工作人员。协调员或者工作人员会响应email后或者访问网站，并发布新信息后会激活。 subject: | Task Activity [#%{task.number}] - %{activity.title} body: | <h3><strong>Hi %{recipient.name},</strong></h3> Task <a href="%{task.staff_link}">#%{task.number}</a> updated: %{activity.description} <br> <br> %{message} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.notice.yaml #Notice sent to collaborators on task activity e.g reply or message --- notes: | 发送给协作者有关任务活动的通知，例如回复或消息。 subject: | Re: %{task.title} [#%{task.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> just logged a message to a task in which you participate. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>You're getting this email because you are a collaborator on task #%{task.number}. To participate, simply reply to this email.</em> </div> #Email template: task.alert.yaml #Sent to an agent when a new task is created in the system. --- notes: | 系统中创建新任务时发送至工作人员 subject: | 新任务通知 body: | <h2>Hi %{recipient.name},</h2> New task <a href="%{task.staff_link}">#%{task.number}</a> created <br> <br> <table> <tbody> <tr> <td> <strong>Department</strong>: </td> <td> %{task.dept.name} </td> </tr> </tbody> </table> <br> %{task.description} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: task.assignment.alert.yaml #Sent to agents when a task is assigned to them or the team to which #they belong. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to agents when a task is assigned to them or the team to which they belong. Use %{assigner} to distinguish who made the assignment. subject: | 安排给您的任务 body: | <strong>嗨%{assignee.name.first}，</strong></h3> 任务<a href="%{task.staff_link}">#%{task.number}</a>已由%{assigner.name.short} 分配给你 <br> <br> %{comments} <br> <br> <hr> <div>要查看/回复这个任务，请<a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >登录</span></a>支持系统</div> <em style="font-size: small; ">您的友好客户支持系统</em> <br><img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="由osTicket提供技术支持" width="126" height="19" style="width: 126px;"> #Email template: task.overdue.alert.yaml #Sent to agents when a tasks transitions to overdue in the system. #Overdue tasks occur based on set due-date. --- notes: | Sent to agents when a task transitions to overdue in the system. Overdue tasks occur based on the set due-date. subject: | 过期任务警告 body: | <h3><strong>Hi %{recipient.name}</strong>,</h3> A task, <a href="%{task.staff_link}">#%{task.number}</a> is seriously overdue. <br> <br> We should all work hard to guarantee that all tasks are being addressed in a timely manner. <br> <br> Signed,<br> %{task.dept.manager.name} <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system. You're receiving this notice because the task is assigned directly to you or to a team or department of which you're a member.</div> <em style="font-size: small">Your friendly <span style="font-size: smaller" >(although with limited patience)</span> Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: task.transfer.alert.yaml #Sent to agents when a task is transfered to their department. --- notes: | Sent to agents when a task is transfered to a department to which they are a member. subject: | 任务 #%{task.number} 移交 - %{task.dept.name} body: | <h3>Hi %{recipient.name},</h3> Task <a href="%{task.staff_link}">#%{task.number}</a> has been transferred to the %{task.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.activity.notice.yaml #Notice sent to collaborators on ticket activity e.g reply or message --- notes: | 发送至合作伙伴关于咨询活动的通知，例如回复或消息。 subject: | Re: %{ticket.subject} body: | <h3><strong>尊敬的 %{recipient.name.first}，</strong></h3> <div> <em>%{poster.name}</em>刚记录一条关于您参与咨询的消息。 </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>您收到此邮件是因为您是咨询 <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number} 的合作伙伴</a>。要参与，只需回复此邮件或<a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >点击此处</a>获取咨询线程的完整存档文件。</em> </div> #Email template: ticket.alert.yaml #Sent to a staff member when a new ticket is created in the system. This #applies to tickets created via email, the web portal, or the api. --- notes: | 当系统里面有新的咨询时，发送给工作人员。不管这些咨询是通过邮件生成，网页入口还是通过API生成，工作人员都将收到邮件。 subject: | 新咨询通知 body: | <h2>Hi %{recipient.name},</h2> New ticket #%{ticket.number} created <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.autoreply.yaml #Sent to a user when an automatic canned response is posted to a ticket #when it is created --- notes: | 当自动封装回复被发布到新咨询时，发送给客人。 可替代变量: %{ticket.*}, %{response} subject: | Re: %{ticket.subject} body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> A request for support has been created and assigned ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following automatic reply <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{response} <br> <br> <div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope this response has sufficiently answered your questions. If you wish to provide additional comments or information, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> #Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created --- notes: | 当创建新问题时发送给用户 subject: | 已经打开的支持工单 [#%{ticket.number}] body: | <h3><strong>亲爱的 %{recipient.name.first},</strong></h3> <p> 支持请求已创建，工单号为 #%{ticket.number}. 客服代表将尽快跟进，您可以通过 <a href="%{recipient.ticket_link}">在线查看工单进展</a>. </p> <br> <div style="color: rgb(127, 127, 127)"> 您的 %{company.name} 团队, <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>如果您希望提供更多关于此问题的信息，您可以回复此邮件，或者<a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >登录</span></a> 查看您的支持请求详细信息。</em></div> #Email template: ticket.notice.yaml #Sent to a user when a staff member creates a ticket on the user's behalf. #This is most commonly performed when user's call in on the phone. --- notes: | 当员工为客户创建新的咨询时通知客户。这种操作一般用于在客户已经来电过的情况下。 subject: | %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> Our customer care team has created a ticket, <a href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with the following details and summary: <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{message} <br> <br> %{response} <br> <br> If need be, a representative will follow-up with you as soon as possible. You can also <a href="%{recipient.ticket_link}">view this ticket's progress online</a>. <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> #Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | 当系统里面有某条咨询快要过期的时候，通知工作人员。咨询过期日期是系统管理员为咨询定义的，一旦超过该日期，咨询就会过期。 subject: | 过期咨询警告 body: | <h3><strong>您好 %{recipient}</strong>,</h3> 有一条咨询, <a href="%{ticket.staff_link}">#%{ticket.number}</a>已经严重过期. <br> <br> 我们需要共同努力，确保所有咨询都能够得到及时解决。 <br> <br> Signed,<br> %{ticket.dept.manager.name} <hr> <div>若要查看或回复咨询, 请<a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >登录</span></a> 客户支持咨询系统. 您收到此通知是因为该咨询被直接指派给您，或者您所在的团队和部门.</div> <em style="font-size: small">您友好 <span style="font-size: smaller" >(但有时耐心稍嫌不足)</span> 的客户支持系统</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: ticket.overlimit.yaml #Sent to users when they have exceeded the maximum open ticket limit. The #limit is configurable in the Admin Panel, and is defined by the number of #tickets open by a particular email address. --- notes: | 当客户发布的未处理咨询条数超过最大限值时，发送给客户。此限制在管理面板中可以配置，特指由某一电子邮箱地址创建的咨询条数。 subject: | 已达未完成咨询条数限制 body: | <h3><strong>尊敬的 %{ticket.name.first}，</strong></h3> 您发布的未完成咨询已经超出了系统允许的最大限制。如果要发布另外的咨询，那么需要关闭一条之前的待处理咨询。若要更新或者添加新的评论到未完成咨询，只需 <a href="%{url}/tickets.php?e=%{ticket.email}">登录我们的帮助中心</a>。 <br> <br> 谢谢，<br/> 咨询支持系统 #Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. --- notes: | 当工作人员对用户咨询发表回复时，发送给用户。 只有工作人员能够回复。 subject: | Re: %{ticket.subject} body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> %{response} <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login to your account</a> for a complete archive of all your support requests and responses.</em></div> #Email template: transfer.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to agents when a ticket is transfered to a department to which they are a member. subject: | 咨询%{ticket.number}移交 - %{ticket.dept.name} body: | <h3>Hi %{recipient.name},</h3> Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been transferred to the %{ticket.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #access-link.yaml #Ticket access link sent to clients for guest-only systems where the ticket #number and email address will trigger an access link sent via email --- notes: > 此模板定义了访问链接已发送至其电子邮件地址的客户通知。咨询编号和电子邮件地址可触发此访问链接。 name: "咨询 [#%{ticket.number}] 访问链接" body: > <h3><strong>您好！%{recipient.name.first}，</strong></h3> <div>按照您的要求，您在 %{url} 帮助中心的咨询 #%{ticket.number} 访问链接申请已提交。<br /> <br />遵循以下链接检查咨询 #%{ticket.number} 状态。<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br />如果您<strong>没有</strong>执行过此操作，请删除或忽略此电子邮件。您的账户依旧处于安全状态，没有人能够访问该咨询。可能有人错误地输入了您的电子邮件地址。<br /> <br /> --<br /> %{company.name} </div> #banner-client.yaml #This forms the header on the staff login page. It can be useful to inform #your clients about your login and registration policies. --- notes: > 这些内容组成客户登陆页的页头，有助于告知客户您的相关登陆和注册政策。 name: "登录至 %{company.name}" body: > 为更好地为您提供服务，我们鼓励我们的客户注册账户。 #banner-staff.yaml #This is the initial message and banner shown on the staff login page --- notes: > 这是工作人员登陆页显示的初始信息和标语。首个输入栏即出现在顶部的红色文本。后面的文本区用于标语内容，一般作为免责声明。 name: "需要身份验证" body: "" #email2fa-staff.yaml #Template of the email sent to staff members when using the Email #Two Factor Authentication --- notes: > 该模板定义发送给使用电子邮件来两步验证的工作人员的电子邮件 name: "osTicket两步验证" body: > <h3><strong>Hi %{staff.name.first}，</strong></h3><div>您刚刚在%{url}登录了帮助中心<br /><br />使用下面的验证码来完成帮助中心的登录。<br /><br />%{otp}<br /><br /><em style="font-size: small">您的友好客户支持系统</em><br /><img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="由osTicket提供技术支持" width="126" height="19" style="width: 126px" /> #Page template: landing.yaml #The landing page is served on the front page of the customer portal above #the two links for creating new tickets and viewing ticket status. --- notes: > 登陆页即客户入口初始印象的内容。此模板修改了上述内容，两处链接如下<strong>打开新咨询</strong>和<strong>检查咨询状态</strong>。 name: 着陆中 body: > <h1>欢迎来到支持中心</h1> <p>为了简化支援请求，也为更好地为您服务，我们使用了此支援咨询系统。每一条支援的请求都会被分配一个唯一的咨询号码，您可以用该咨询号码追踪进度或在线反馈。供您参考，我们还提供一个完整的存档以保留您所有的支援请求历史记录。如要提交一个咨询，您必须拥有一个有效的电子邮件地址。 </p> #Page template: offline.yaml #The offline page is served to the customer portal when the help desk is #configured offline in the Admin Panel --- notes: | 帮助中心离线时，离线页显示在客户入口中。 name: 离线 body: | <div><h1> <span style="font-size: medium">支援咨询系统离线</span> </h1> <p>感谢您对我们的垂询。</p> <p>我们的支援中心目前离线，请稍后再来访问.</p> </div> #pwreset-client.yaml #Template of the email sent to clients when using the Forgot My Password #link on the login page --- notes: > 此模板定义了发给那些在登陆页面上选择了<strong>忘记了我的密码</strong>的客户的邮件。 name: "%{company.name} 帮助中心访问" body: > <h3><strong>你好 %{user.name.first},</strong></h3> <div> 您在帮助中心上提交了一个密码重置的申请 %{url}.<br /> <br /> 如果您认为这是个错误操作，请忽略本 邮件。 您的账号仍然是安全的，没有人可以进行未授权的访问。您的账号不会被锁定，密码也不会被重置。可能其他人无意中填写了您的邮件地址。<br /> <br /> 点击下面的链接并登陆到你的帮助中心，可以修改您的密码。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您的客户支持系统 <br /> %{company.name}</em> </div> #pwreset-staff.yaml #Template of the email sent to staff members when using the Forgot My #Password link --- notes: > 此模板定义了发送至在工作人员控制面板登陆页上选择<strong>忘记我的密码</strong>链接的工作人员的电子邮件。 name: "osTicket 工作人员密码重置" body: > <h3><strong>您好！%{staff.name.first}，</strong></h3> <div>您在 %{url} 帮助中心的重置密码申请已提交。<br /> <br />如果您没有执行过此操作，请删除或忽略此电子邮件。您的账户依旧处于安全状态，没有人能够访问它。您的账户未被锁定，密码也未重置。可能有人错误地输入了您的电子邮件地址。<br /> <br />遵循以下链接登录帮助中心并修改您的密码。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您友好的客户支持系统</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #registration-staff.yaml #Confirmation email sent to clients when accounts are created for them by #staff or via the client portal. This email serves as an email address #verification. --- notes: > 此模板定义了在客户入口中或以代理名义创建账户时所发送至客户的电子邮件。此电子邮件用于验证电子邮件地址。请在正文的某处使用 %{link}。 name: "欢迎来到 %{company.name}" body: > <h3><strong>您好！%{recipient.name.first}，</strong></h3> <div>我们已在您的帮助中心为您创建了账户，地址如下 %{url}。<br /> <br />请遵循以下链接，确认您的账户并获取访问咨询的权限。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您的友好客户支持系统<br /> %{company.name}</em> </div> #registration-confirm.yaml #Template of the page shown to the user after registering for an account. #The system will send the user an email with a link they should follow to #confirm the account. This page should inform them of the next step in #the process. --- notes: > 此模板定义了填写注册表后显示给客户的页面。此模板还应说明系统正在发送电子邮件确认链接以及后续注册的相关步骤。 name: "账户注册" body: > <div><strong>感谢您注册账户。</strong><br/> <br />我们已向您输入的地址发送一封电子邮件。请遵循电子邮件中的链接，确认您的账户并获取访问咨询的权限。</div> #registration-staff.yaml #Initial (optional) email sent to staff members when accounts are created #for them in the staff control panel --- notes: > 此模板定义了以代理名义创建账户时所发送至代理的初始电子邮件（可选项）。 name: "欢迎使用 osTicket" body: > <h3><strong>您好！%{recipient.name.first}，</strong></h3> <div>我们已在您的帮助中心为您创建了账户，地址如下 %{url}。<br /> <br />请遵循以下链接，确认您的账户并获取访问咨询的权限。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您的友好客户支持系统<br /> %{company.name}</em> </div> #registration-thanks.yaml #Page shown to the user after successfully registring and confirming their #account. This page should inform the user that the process is complete and #that the user can now submit a ticket or access existing tickets --- notes: > 此模板定义了通过确认账户客户注册成功后显示的内容。此页面应通知用户注册已完成且客户现可提交咨询或访问现有咨询。 name: "账户已确认！" body: > <div> <strong>感谢您完成账户注册。</strong><br /> <br />您已确认您的电子邮件地址且成功激活账户。您可继续打开新咨询或管理现有咨询。<br /> <br /> <em>您的友好支持中心</em><br /> %{company.name} </div> #Page template: thank-you.yaml #The thank-you page is served to the customer portal when a user submites a #new ticket via the customer portal. --- notes: | 当用户通过客户入口提交新的咨询时，此感谢页面会投放到客户入口。 name: 谢谢 body: | <div>%{ticket.name}, <br> <br> 感谢您联系我们. <br> <br> 您的咨询请求已被创建，如有必要，我们的客户代表会尽快与您取得联系。</p> <br> <br> 支援团队 </div> #Welcome ticket template #When the system if first installed and the installer finishes setting up #the database, it creates a first ticket with a welcome message to the #administrator --- deptId: 1 #support topicId: 1 #support name: osTicket 支持 email: support@osticket.com source: 网页 #notrans subject: osTicket 已安装 ！ message: | <p> Thank you for choosing osTicket. </p><p> Please make sure you join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on the latest news, security alerts and updates. The osTicket forums are also a great place to get assistance, guidance, tips, and help from other osTicket users. In addition to the forums, the osTicket wiki provides a useful collection of educational materials, documentation, and notes from the community. We welcome your contributions to the osTicket community. </p><p> If you are looking for a greater level of support, we provide professional services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. </p><p> If the idea of managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at <a href="https://supportsystem.com">https://supportsystem.com/</a> -- no installation required and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> Cheers, </p><p> -<br/> osTicket Team https://osticket.com/ </p><p> <strong>PS.</strong> Don't just make customers happy, make happy customers! </p> #Upgrade completed ticket #This ticket is added to the system after the completion of an upgrade. It #might include information specific to the release, perhaps with some new #feature highlights, etc. --- source: 网页 #notrans name: osTicket 支持 email: support@osticket.com subject: osTicket 已经升级 ！ message: | <p> osTicket upgraded successfully! Please refer to the Release Notes (https://github.com/osTicket/osTicket/releases) for more information about changes and new features. </p><p> Be sure to join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on announcements, security updates and alerts! Your contribution to osTicket community will be appreciated! </p><p> The osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support packages and services. For more information, or to discuss your needs, please contact us today at https://osticket.com/support/. Any feedback will be appreciated! </p><p> If managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at https://supportsystem.com/ -- no upgrading ever, and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> -<br/> osTicket Team<br/> https://osticket.com/ </p> - #Canned response templates --- isenabled: 1 title: OsTicket （示例） 是什么？ response: | osTicket是一个被广泛使用的开源咨询支援系统, 是那些价高且复杂的客户支援系统的有效替代。它简单，轻巧，可靠，开源，基于网页并且容易安装和使用。 notes: | attachments: - name: osTicket.txt type: text/plain data: 封装附件摇摆？ - isenabled: 1 title: 样板(含变量) response: | 您好 %{ticket.name.first}, <br> <br> 您在 %{ticket.create_date}新建的咨询 #%{ticket.number} 已转给的部门为 %{ticket.dept.name}. notes: | #Default configuration. The format is key: value and the data will be #inserted into the %config table at install time --- core: time_format: 'hh:mm a' date_format: 'y/MM/dd' datetime_format: 'y/MM/dd h:mm a' daydatetime_format: 'y MMM d EEEE a h:mm' default_priority_id: 2 enable_daylight_saving: 0 reply_separator: '-- 在此行以上回复 --' #Do not translate below here isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 2 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 2 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 auto_refer_closed: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 disable_agent_collabs: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 allow_external_images: 0 task_number_format: '#' task_sequence_id: 2 log_level: 2 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 embedded_domain_whitelist: 'youtube.com, dailymotion.com, vimeo.com, player.vimeo.com, web.microsoftstream.com' - #Departments defined initially for the system #Fields: #id - (int:optional) id number in the database #flags - (bitmask: 0x0004 Active 0x0008 Archived) #name - (string) Short name of the department #signature - (string) Descriptive name of the department #NOTE: The department listed first by ID# will be the default department #NOTE: ------------------------------------ #The very first group listed in this document will be the primary #department of the initial staff member -- the administrator. --- id: 1 name: 支援 signature: | 支援部门 ispublic: 1 flags: 0x0004 group_membership: 1 - id: 2 name: 销售 signature: | 销售和客户维护 ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: 维护 signature: | 维护部门 ispublic: 0 flags: 0x0004 group_membership: 0 - #Default email template group for the system #NOTE: The language field is defined for the email tempate group model, but #is not considered by the installer. Whatever language the install #loads data for, the same language will be used to load the email #templates #Fields: #isactive - (bool:0|1) true or false if the templates should be initially #usable #name - (string) descriptive name for the template group #notes - Administrative notes (viewable internally only) --- id: 1 isactive: 1 name: osTicket默认模板 (超文本) notes: | 默认osTicket模板 - #Default ticket filters installed for the system #NOTE: The SYSTEM BAN LIST is critically important and should _never_ be #removed from this file. The name 'SYSTEM BAN LIST' is also important #and should not be translated -- it is not displayed on the interface #Fields: #isactive - (bool:0|1) true or false if the filter is initially enabled #execorder - (int) order the filters should be executed in (lowest first) #name - (string) Descriptive name for the filter #notes - (string) Administrative notes (viewable internally only) #rules - (list<FilterRule>) List of rules for the filter #Fields for FilterRule: #isactive - (bool:0|1) true if the rule should be considered #what - (enum<email|>) field to check #how - (enum<equals|contains|dncontain>) how to check for <val> #val - (string) search value #Fields for FilterAction #type - type of filter action --- isactive: 1 execorder: 99 match_all_rules: 0 email_id: 0 target: Email #notrans name: SYSTEM BAN LIST #notrans notes: | 内部使用的受屏蔽email列表。不要删除。 rules: - isactive: 1 w: email #notrans h: equal #notrans v: test@example.com #notrans actions: - sort: 1 type: reject #notrans - #Default (dynamic) form configuration. This data is used as the initial, #minimal data for dynamic forms that ships with the system. #Fields: #id: Used only if associated with a help topic #title: Bold section title of the form #instructions: Title deck, detailed instructions on entering form data #notes: Notes for the form, shown under the fields #flags: #0x0001 If the form can be removed from the system #fields: List of fields for the form #type: Field type (short name) (eg. 'text', 'memo', 'phone', ...) #label: Field label shown to the user #name: Name used with the data internally. This is especially #useful for page and email templates, where %{ ticket.<name> } #will be used to retrieve the data from the field. #hint: Help text shown with the field #flags: Bit mask for settings & options ## From class DynamicFormField #const FLAG_MASK_CHANGE = 0x0010; # Type cannot change #const FLAG_MASK_DELETE = 0x0020; # Cannot be deleted #const FLAG_MASK_EDIT = 0x0040; # Data cannot be edited #const FLAG_MASK_DISABLE = 0x0080; # Field cannot be disabled #const FLAG_MASK_REQUIRE = 0x10000; # Requirement cannot be changed #const FLAG_MASK_VIEW = 0x20000; # View settings cannot be changed #const FLAG_MASK_NAME = 0x40000; # Name cannot be changed #configuration: Field-specific configuration #size: (text) width of the field #length: (text) maximum size of the data in the field #cols: (memo) width of the textarea #rows: (memo) height of the textarea --- id: 1 type: U #notrans title: 联系资料 flags: 0 fields: - type: text #notrans name: email #notrans label: 电子邮件地址 sort: 1 flags: 489395 configuration: size: 40 length: 64 validator: email #notrans - type: text #notrans name: name #notrans label: 全名 sort: 2 flags: 489395 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: 手机号码 sort: 3 flags: 13057 - type: memo #notrans name: notes label: 内部通知 sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 2 type: T #notrans title: 咨询详情 instructions: 请描述您的问题 notes: | 此表单将会被附加给所有的咨询，不管那个咨询是怎么生成的。你可以在这个表单里面添加任何字段，他们将会显示在全部咨询那里，也能够被高级搜索找到并可以被筛选。 flags: 0 fields: - id: 20 type: text #notrans name: subject #notrans label: 问题摘要 sort: 1 flags: 489265 configuration: size: 40 length: 50 - id: 21 type: thread #notrans name: message #notrans label: 问题详情 hint: 您打开服务单的原因说明 sort: 2 flags: 480547 - id: 22 type: priority #notrans name: priority #notrans label: 优先级等级 flags: 274609 sort: 3 - type: C #notrans title: 公司信息 instructions: 邮件模版里面可用的详情 flags: 0 fields: - type: text #notrans name: name #notrans label: 公司名称 sort: 1 flags: 291249 configuration: size: 40 length: 64 - type: text #notrans name: website #notrans label: 网站 sort: 2 flags: 274705 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: 手机号码 sort: 3 flags: 274705 configuration: ext: false - type: memo #notrans name: address label: 地址 sort: 4 flags: 12545 configuration: rows: 2 cols: 40 html: false length: 100 - type: O #notrans title: 公司信息 instructions: 用户公司详情 flags: 0 fields: - type: text #notrans name: name #notrans label: 名称 sort: 1 flags: 489395 configuration: size: 40 length: 64 - type: memo name: address label: 地址 sort: 2 flags: 13057 configuration: rows: 2 cols: 40 length: 100 html: false - type: phone name: phone label: 电话 sort: 3 flags: 13057 - type: text name: website label: 网站 sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo #notrans name: notes label: 内部通知 sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A #notrans title: 任务详情 instructions: 请描述问题 notes: | 该表格用于创建一个任务。 flags: 0 fields: - type: text #notrans name: title #notrans flags: 478601 sort: 1 label: 标题 configuration: size: 40 length: 50 - type: thread #notrans name: description #notrans flags: 413939 sort: 2 label: 描述 hint: 详细说明创建任务的原因 - #Default groups defined for the system #Fields: #id - Primary id for the group #role_id - (int) default role for the group #flags - (bit mask) group flags #name - (string) descriptive name for the group #notes - (string) administrative notes (viewable internally only) #depts: (list<Department<id>>) id's of the departments to which the group #should initially have access #NOTE: ------------------------------------ #The very first group listed in this document will be the primary group of #the initial staff member -- the administrator. --- id: 1 role_id: 1 flags: 1 name: 驯狮人 notes: | 系统大牛。这些人员对他们可以访问的部门拥有全部权限。 depts: - 1 - 2 - 3 - id: 2 role_id: 2 flags: 1 name: 大象步行者 notes: | 象牙塔里面的居民 depts: - 1 - 2 - 3 - id: 3 role_id: 2 flags: 1 name: 跳蚤训练师 notes: | 初级工作人员 depts: - 1 - 2 - 3 - #event.yaml #Events initially inserted into the system. --- id: 1 name: created description: - id: 2 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 8 name: overdue description: - id: 9 name: edited description: - id: 10 name: viewed description: - id: 11 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 14 name: deleted description: - id: 15 name: merged description: - id: 16 name: unlinked description: - id: 17 name: linked description: - id: 18 name: login description: - id: 19 name: logout description: - id: 20 name: message description: - id: 21 name: note description: - #files.yaml #Files initially inserted into the system. 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In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) --- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 2 forms: - 2 topic: 一般查询 notes: | 有关产品和服务的问题 - topic_id: 2 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 2 topic: 反馈 notes: | 销售和财务部门首先要关注的咨询 - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 2 forms: - 2 topic: 报告问题 notes: | 与产品、 服务或设备相关的问题 - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 2 topic: 查询问题 notes: | 报告无法查看实体或虚拟资产 - #Custom (dynamic) lists. This data is used as the initial, #minimal data for dynamic list that ships with the system. #Fields: #id: Primary id (not recommended) #name: Name of the list #name_plural: Name in plural (optional) #sort_mode: Sorting order (Alpha, -Alpha, SortCol) #masks: Edit masks to indicate various statuses of the list #(e.g if editable or deletable..etc) #notes: Notes for the list #items: List of items for the list #id: Primary id #value: Value (name) of the list item #extra: Abbreviated version of the value #status: If enabled (1 - enabled, 0 - disabled) #sort: Sort order (optional) #properties: Item-specific config based on Ticket Flags form fields #(key): (value) #properties: List properties form (see form.yaml for details) #Ticket statuses --- type: ticket-status #notrans name: 咨询状态 name_plural: 工单状态 sort_mode: SortCol #notrans masks: 13 notes: | 工单状态 properties: title: 工单状态属性 instructions: 可设置在服务单状态上的属性 flags: 0 fields: - type: state #notrans name: state #notrans label: 状态 sort: 1 flags: 487665 configuration: prompt: 工单状态 - type: memo #notrans name: description #notrans label: 描述 sort: 3 flags: 471073 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList - #Initial organizations defined for the system. #Fields: #name - Descriptive name for the organization #fields - custom fields --- name: osTicket fields: 0: | 1120 5th Street Alexandria, LA 71301 phone: (318) 290-3674 website: https://osticket.com notes: > 我们不仅开发的软件，我们也用它来管理支持osticket。让我们帮助您快速实现和利用osTicket的全部潜能的特性和功能。联系我们以提供专业的支持文档或访问我们的网站和社区支持。 #Default system data for ticket priorities --- low: priority_id: 1 priority_desc: 低 priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 2 priority_desc: 标准 priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: 高 priority_color: "#FEE7E7" priority_urgency: 2 emergency: priority_id: 4 priority_desc: 紧急情况 priority_color: "#FEE7E7" priority_urgency: 1 - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #flags: (unused) #name: Display name of the column #primary: Data source for the field #secondary: Backup data source / default text #filter: What the field should link to #'link:ticket': Ticket #'link:user': User #'link:org': Organization #'link:ticketP': Ticket with hover preview #truncate: #'wrap': Fold words on multiple lines #annotations: #c: Annotation class name #p: Placement #'a': After column text #'b': Before column text #'<': Float to start (left) #'>': Float to end (right) #conditions: #crit: Criteria for the condiditon, in the form of [field, method, value] #prop: Array of CSS properties to apply to the field #'font-weight': #'font-style': #... #extra: (future use and for plugins) --- id: 1 name: "咨询 #" primary: "number" filter: "link:ticketP" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 2 name: "创建日期" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "主题" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "User Name" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "优先级" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "状态" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "关闭日期" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 8 name: "代理人" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 9 name: "截止日期" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "最近更新" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 11 name: "部门" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "最后消息" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "最后回复" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "团队" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: --- id: 1 name: 优先级 + 最近更新的 columns: '["-cdata__priority","-lastupdate"]' - id: 2 name: 优先级 + 最近创建的 columns: '["-cdata__priority","-created"]' - id: 3 name: 优先级 + 到期时间 columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: 截止日期 columns: '["-est_duedate"]' - id: 5 name: 关闭日期 columns: '["-closed"]' - id: 6 name: 创建日期 columns: '["-created"]' - id: 7 name: Update Date columns: '["-lastupdate"]' - #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: 打开 parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 10 bits: 1 sort: 2 width: 150 heading: 最近更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 优先级 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 分配至 sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: 打开 parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 10 bits: 1 sort: 2 width: 150 heading: 最近更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 优先级 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 分配至 - id: 3 title: 已回答 parent_id: 1 flags: 43 root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 10 bits: 1 sort: 2 width: 150 heading: 最近更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 优先级 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 分配至 - id: 4 title: 过期 parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 9 bits: 1 sort: 9 width: 150 heading: 截止日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 优先级 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 分配至 - id: 5 title: 我的咨询 parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 10 bits: 1 sort: 2 width: 150 heading: 最近更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 优先级 - column_id: 11 bits: 1 sort: 6 width: 160 heading: 部门 sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: 分派给我 parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 10 bits: 1 sort: 2 width: 150 heading: 最近更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 优先级 - column_id: 11 bits: 1 sort: 6 width: 160 heading: 部门 sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: 已分配至团队 parent_id: 5 flags: 43 root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 10 bits: 1 sort: 2 width: 150 heading: 最近更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 优先级 - column_id: 14 bits: 1 sort: 6 width: 160 heading: 团队 sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 8 parent_id: 0 title: 已关闭 flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 7 bits: 1 sort: 2 width: 150 heading: 关闭日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 关闭人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 8 title: 今天 flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 7 bits: 1 sort: 2 width: 150 heading: 关闭日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 关闭人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 8 title: 昨天 flags: 43 sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 7 bits: 1 sort: 2 width: 150 heading: 关闭日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 关闭人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 8 title: 本周 flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 7 bits: 1 sort: 2 width: 150 heading: 关闭日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 关闭人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 8 title: 本月 flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 7 bits: 1 sort: 2 width: 150 heading: 关闭日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 关闭人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 8 title: 本季度 flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 7 bits: 1 sort: 2 width: 150 heading: 关闭日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 关闭人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 8 title: 今年 flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 咨询 - column_id: 7 bits: 1 sort: 2 width: 150 heading: 关闭日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主题 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 发自 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 关闭人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - #Default roles defined for the system #Fields: #id - Primary id for the role #flags - (bit mask) role flags #name - (string) descriptive name for the role #notes - (string) internal notes #permissions: (list<keys>) #NOTE: ------------------------------------ #--- id: 1 flags: 1 name: All Access notes: | Role with unlimited access permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.markanswered - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - ticket.delete - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - task.delete - canned.manage - thread.edit - id: 2 flags: 1 name: Expanded Access notes: | Role with expanded access permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - canned.manage - id: 3 flags: 1 name: 限制访问 notes: | Role with limited access permissions: - ticket.create - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply task.create - task.assign - task.transfer - task.reply - id: 4 flags: 1 name: View only notes: Simple role with no permissions permissions: [ ] - #Initial set of schedules and entries #Fields: #id: #flags: #0x01: FLAG_BIZHRS (Business Hours - Otherwise Holidays is assumed) #sort: Manual sort order #name: Name of the Schedule #timezone: Timezone of the Schedule #description: Description of the Schedule #entries: Schedule Entries --- id: 1 flags: 0x01 name: 周一至周五的 08:00 至17:00（去除美国法定假日） configuration: holidays: - 4 entries: - name: 周一 repeats: weekly #notrans starts_on: 2019-01-07 starts_at: 08:00:00 ends_on: 2019-01-07 ends_at: 17:00:00 day: 1 - name: 周二 repeats: weekly #notrans starts_on: 2019-01-08 starts_at: 08:00:00 ends_on: 2019-01-08 ends_at: 17:00:00 day: 2 - name: 周三 repeats: weekly #notrans starts_on: 2019-01-09 starts_at: 08:00:00 ends_on: 2019-01-09 ends_at: 17:00:00 day: 3 - name: 周四 repeats: weekly #notrans starts_on: 2019-01-10 starts_at: 08:00:00 ends_on: 2019-01-10 ends_at: 17:00:00 day: 4 - name: 周五 repeats: weekly #notrans starts_on: 2019-01-11 starts_at: 08:00:00 ends_on: 2019-01-11 ends_at: 17:00:00 day: 5 - id: 2 flags: 0x01 name: 24/7 entries: - name: 每天 repeats: daily #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 3 flags: 0x01 name: 24/5 entries: - name: 工作日 repeats: weekdays #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 4 flags: 0 name: 美国节假日 entries: - name: 新年 repeats: yearly #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 day: 1 month: 1 - name: MLK Day repeats: yearly #notrans starts_on: 2019-01-21 starts_at: 00:00:00 ends_on: 2019-01-21 ends_at: 23:59:59 day: 1 week: 3 month: 1 - name: Memorial Day repeats: yearly #notrans starts_on: 2019-05-27 starts_at: 00:00:00 ends_on: 2019-05-27 ends_at: 23:59:59 day: 1 week: -1 month: 5 - name: Independence Day (4th of July) repeats: yearly #notrans starts_on: 2019-07-04 starts_at: 00:00:00 ends_on: 2019-07-04 ends_at: 23:59:59 day: 4 month: 7 - name: Labor Day repeats: yearly #notrans starts_on: 2019-09-02 starts_at: 00:00:00 ends_on: 2019-09-02 ends_at: 23:59:59 day: 1 week: 1 month: 9 - name: Indigenous Peoples' Day (Whodat Columbus) repeats: yearly #notrans starts_on: 2019-10-14 starts_at: 00:00:00 ends_on: 2019-10-14 ends_at: 23:59:59 day: 1 week: 2 month: 10 - name: Veterans Day repeats: yearly #notrans starts_on: 2019-11-11 starts_at: 00:00:00 ends_on: 2019-11-11 ends_at: 23:59:59 day: 11 month: 11 - name: Thanksgiving Day repeats: yearly #notrans starts_on: 2019-11-28 starts_at: 00:00:00 ends_on: 2019-11-28 ends_at: 23:59:59 day: 4 week: 4 month: 11 - name: Christmas Day repeats: yearly #notrans starts_on: 2019-11-25 starts_at: 00:00:00 ends_on: 2019-11-25 ends_at: 23:59:59 day: 25 month: 12 - #Sequences installed with the system #Fields: #id: PK #name: Name of the sequence #next: Next value of the sequence #padding: Padding character #increment: Distance between two numbers of the sequence #flags: Bitmask of flag settings. Currently known values are #INTERNAL:=0x0001 (restrict delete) #ID:1 is reserved for upgrades. When transitioning to osTicket 1.10, the #sequence ID:1 will be configured to start counting from the current #MAX(ticket.ticket_id). The upgrade will miss this step if there is no #sequence with ID:1 --- id: 1 name: "常规服务单" next: 1 padding: '0' increment: 1 flags: 1 - id: 2 name: "任务队列" next: 1 padding: '0' increment: 1 flags: 1 - #Initial Service-Level-Agreements (SLA) defined for the system #Fields: #id - (int:optional) id number in the database #flags - (int:bitmask) #isactive - (flag:1) true of false if the SLA should initially be active #enable_priority_escalation - (flag:2) true or false if the SLA should #cause the ticket priority to be escalated when it is marked overdue #disable_overdue_alerts - (flag:4) - true or false if the overdue alert #emails should _not_ go out for tickets assigned to this SLA #transient - (flag:8) - true if the SLA should change when changing #department or help topic. #grace_period - (int) number or hours after the ticket is opened before it #is marked overdue #name - (string) descriptive name of the SLA #notes - (string) administrative notes (viewable internally only) --- id: 1 flags: 3 grace_period: 18 name: 默认 SLA notes: | - #Default system data for ticket statuses #Fields: #id - (int:optional) id number in the database #name - (string) descriptive name of the status #state - (string) Main status of a ticket #(open, closed, archived, deleted) #mode - (bit) access mask (1 - enabled, 2 - internal) #flags - (bit) flags that can be set on a ticket #properties: #description - (string) Description of the status --- id: 1 name: 打开 state: open mode: 3 sort: 1 flags: 0 properties: description: > 打开服务单 - id: 2 name: 已解决 state: closed mode: 1 sort: 2 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > 已解答的咨询 - id: 3 name: 已关闭 state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > 已经关闭的咨询。其在客户和职员面板上仍会显示。 - id: 4 name: 已归档 state: archived mode: 3 sort: 4 flags: 0 properties: description: > 仅用于管理、不再显示在咨询队列和用户界面中的咨询。 - id: 5 name: 已删除 state: deleted mode: 3 sort: 5 flags: 0 properties: description: > 服务单已列入删除队列。服务单队列中不再显示。 - #Initial teams defined for the system. #Fields: #flags - (int) #- isenabled - (0x01) true or false if the team should be initially #enabled #- noalerts - (0x02) #name - Descriptive name for the team #notes - Administrative notes (viewable internal only) --- flags: 0x01 name: 支持级别 notes: | 1级支持，负责与客户的初始状态 /* Chinese initialisation for the jQuery UI date picker plugin. */ /* Written by Cloudream (cloudream@gmail.com). */ ( function( factory ) { "use strict"; if ( typeof define === "function" && define.amd ) { // AMD. Register as an anonymous module. define( [ "../widgets/datepicker" ], factory ); } else { // Browser globals factory( jQuery.datepicker ); } } )( function( datepicker ) { "use strict"; datepicker.regional[ "zh-CN" ] = { closeText: "关闭", prevText: "上月", nextText: "下月", currentText: "今天", monthNames: [ "一月", "二月", "三月", "四月", "五月", "六月", "七月", "八月", "九月", "十月", "十一月", "十二月" ], monthNamesShort: [ "一月", "二月", "三月", "四月", "五月", "六月", "七月", "八月", "九月", "十月", "十一月", "十二月" ], dayNames: [ "星期日", "星期一", "星期二", "星期三", "星期四", "星期五", "星期六" ], dayNamesShort: [ "周日", "周一", "周二", "周三", "周四", "周五", "周六" ], dayNamesMin: [ "日", "一", "二", "三", "四", "五", "六" ], weekHeader: "周", dateFormat: "yy-mm-dd", firstDay: 1, isRTL: false, showMonthAfterYear: true, yearSuffix: "年" }; datepicker.setDefaults( datepicker.regional[ "zh-CN" ] ); return datepicker.regional[ "zh-CN" ]; } ); <?php return array ( '' => 'Project-Id-Version: osticket-official X-Osticket-Major-Version: 1.17 POT-Create-Date: 2023-05-22 18:54 +0000 Report-Msgid-Bugs-To: support@osticket.com Language: zh_CN MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit X-Generator: osTicket i18n CLI Plural-Forms: nplurals=1; plural=0; X-Crowdin-Project: osticket-official X-Crowdin-Project-ID: 25755 X-Crowdin-Language: zh-CN X-Crowdin-File: /1.17.x/LC_MESSAGES/messages.po X-Crowdin-File-ID: 1853 Language-Team: Chinese Simplified PO-Revision-Date: 2025-01-30 18:08 ', '"1" is recommended if AJAX is not working' => 'AJAX 不工作时，推荐“1”', '%1$d - %2$d of %3$d' => '%3$d 的 %1$d - %2$d ', '%1$d consecutive errors. Maximum of %2$d allowed' => '连续出现 %1$d 次错误，允许的最大出错数为 %2$d。', '%1$d of %2$d %3$s %4$s' => '%2$d %3$s %4$s的%1$d', '%1$d of %2$d %3$s activated' => '%2$d %3$s 的 %1$d 已激活', '%1$d of %2$d %3$s deleted' => '检测到 %2$d %3$s 的 %1$d', '%1$d of %2$d %3$s disabled' => '已禁用 %2$d%3$s 的 %1$d', '%1$d of %2$d %3$s enabled' => '已启用 %2$d %3$s 的 %1$d', '%1$d of %2$d %3$s made PRIVATE' => '%2$d %3$s 的 %1$d 已更改为私有', '%1$d of %2$d %3$s made PUBLIC' => '%2$d %3$s 的 %1$d 已更改为公共', '%1$d of %2$d %3$s removed' => '%2$d %3$s 的 %1$d 已删除', '%1$d of %2$d %3$s status changed to %4$s' => '%2$d %3$s 的 %1$d 状态已更改至 %4$s', '%1$d of %2$d %3$s updated' => '%2$d %3$s 的 %1$d 更新', '%1$d of %2$d selected tickets' => '%2$d 个所选咨询的第 %1$d 个', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) 已登录 [%3$s]', '%1$s Contact us %2$s today for <u>expedited</u> help.' => '立即%1$s联系我们%2$s，获取<u>紧急</u>帮助。', '%1$s Ticket #%2$s' => '%1$s 咨询 #%2$s', '%1$s after %2$s' => '%1$s 在 %2$s 之后', '%1$s before %2$s' => '%1$s 在 %2$s 之前', '%1$s between %2$s and %3$s' => '%1$s 在 %2$s 与 %3$s 之间', '%1$s has %2$d open tasks and cannot be closed' => '%1$s 有 %2$d 个未完成任务，不能关闭工单。', '%1$s in the last %2$s' => '%1$s 在过去的 %2$s 内', '%1$s in the next %2$s' => '%1$s 在将来的 %2$s 内', '%1$s is %2$s' => '%1$s是%2$s', '%1$s is missing data on %2$s one or more required fields %3$s and cannot be closed' => '%1$s 数据缺失在 %2$s 一个或多个字段 %3$s 并且无法被关闭', '%1$s transferred from %2$s to %3$s' => '%1$s 从 %2$s 移交至 %3$s', '%1$s: Invalid data: %2$s' => '%1$s：无效数据：%2$s', '%d' => '%d', '%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d 个已关闭咨询', '%d FAQs matched your search criteria.' => '匹配搜索条件的 %d 常见问题。', '%d Open Ticket' . "\0" . '%d Open Tickets' => '%d 个未完成咨询', '%d days ago' => '%d 天前', '%d hours ago' => '%d 小时前', '%d minute' . "\0" . '%d minutes' => '%d 分钟', '%d minutes ago' => '%d 分钟前', '%d months ago' => '%d 个月前', '%d overdue tasks!' => '%d 个逾期任务！', '%d seconds ago' => '%d 秒前', '%d years ago' => '%d 年前', '%s #%s deleted successfully' => '%s #%s 删除成功', '%s — Organization' => '%s — 组织', '%s (%d hours - %s)' => '%s（%d 小时 - %s）', '%s - Relax!' => '%s - 放轻松！', '%s - access link sent to your email!' => '%s - 访问链接已通过电子邮件发送给您！', '%s Note' => '%s 说明', '%s Tickets' => '%s 咨询', '%s added as a collaborator' => '%s 已添加为合作伙伴', '%s already assigned to %s' => '%s 已经分配至 %s', '%s already in the department' => '%s 已在该部门', '%s assigned to %s' => '%s 已分配至 %s', '%s assigned to this organization will be orphaned.' => '未配对已分配至组织的 %s。', '%s by {somebody} {timestamp}' => '%s 由 {somebody} 发表于 {timestamp}', '%s cannot be closed' => '%s 无法被关闭', '%s contains "%s"' => '%s 包含 “%s”', '%s does not have a value' => '%s 没有任何咨询', '%s does not have any tasks' => '%s 没有任何任务', '%s does not have any tickets' => '%s 没有任何咨询', '%s does not include %s' => '%s 不包含 %s', '%s has a value' => '%s 是一个值', '%s in (%s)' => '%s 在 (%s) 中', '%s includes %s' => '%s 包含 %s', '%s is %s' => '%s 是 %s', '%s is a required field' => '%s 是必填的字段', '%s is already a collaborator' => '%s 已经是一名合作伙伴', '%s is available' => '%s 可用', '%s is currently assigned to <b>%s</b>' => '%s 当前已分配至 <b>%s</b>', '%s is marked as closed and cannot be reopened.' => '%s 已被关闭，无法重新打开', '%s is not %s' => '%s 不是 %s', '%s is required' => '需要 %s', '%s logged in [%s], via %s' => '通过 %s，%s 已登录 [%s] ', '%s logged out [%s]' => '%s 已注销 [%s]', '%s matches pattern %s' => '%s 匹配 %s', '%s not in (%s)' => '%s 不在 (%s) 中', '%s of the Month' => '每月的%s日', '%s or greater' => '%s 或更大', '%s or later' => '%s 或更高', '%s status changed to %s' => '%s 状态已更改为 %s', '%s successfully' => '成功%s', '%s transferred to %s department' => '%s转移到 %s 部门', '%s: %s: Field not defined' => '%s: %s：未定义字段', '%s: Call to non-existing function' => '%s：调用不存在函数', '%s: Call to undefined function' => '%s：调用未定义函数', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s：解析 SQL 架构出错！获取开发者帮助 (#4)', '%s: Field must have `variable` set to be imported' => '%s：字段必须包含要导入的“变量”集', '%s: Invalid or unknown' => '%s：无效或未知', '%s: Model does not define meta.pk' => '%s: 模型未定义元数据主键', '%s: Model does not define meta.table' => '%s: 模型未定义元数据表', '%s: Not a valid email address' => '%s: 无效的电子邮件地址', '%s: Poorly encoded base64 data' => '%s：较差的 Base64 编码数据', '%s: Reply posted successfully' => '%s：回复已成功发布', '%s: Reverse does not specify any constraints' => '%s：反向未指定任何约束', '%s: Unable to map header to the object field' => '%s：无法映射标题至对象字段', '%s: Unable to process cleanup file' => '%s：无法处理清除文件', '%s: Unable to retrieve template' => '%s：无法检索模板', '%s: Unexpected data received in API request' => '%s：API 请求中接收到意外数据', '%s: Unknown or invalid' => '%s：未知或无效', '%s: Unknown or invalid %s' => '%s：未知或无效 %s', '%s: Unknown or invalid ID.' => '%s：未知或无效 ID。', '%s: Unknown or invalid number.' => '%s 未知或无效', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s：未知或无效架构签名 (%s .. %s)', '%s: Unknown template style %s' => '%s: 未知模板样式 %s', '(0 to disable)' => '（0 以禁用）', '(Default)' => '（默认）', '(Enter a key). Value selected from the list initially' => '（输入一个密钥）。从初始列表中选择的值', '(Latest)' => '（最新）', '(Override global setting)' => '（编辑全局设置）', '(chars)' => '（字符）', '(disabled)' => '（已禁用）', '(enabled by default)' => '（默认启用）', '(faster performance)' => '（性能更快）', '(for HTML email processing)' => '（用于 HTML 电子邮件处理）', '(for XML API)' => '（用于 XML API）', '(in-use and default template sets cannot be disabled)' => '（无法禁用使用中和默认的模板集合）', '(in-use)' => '（使用中）', '(internal)' => '（内部）', '(on front-page sidebar)' => '(在首页侧边栏)', '(optional)' => '（可选项）', '(publish)' => '（公布）', '(retired)' => '（已退役）', '(root)' => '（根目录）', '(rows)' => '（行）', '(truncated)' => '（已拦截）', '(type not set)' => '（类型未设置）', '-- As Entered --' => '--如输入所示--', '<b>%s</b> posted %s' => '<b>%s</b> 发表了 %s', '<b>Hi %s</b> - You must <a>change your password to continue</a>!' => '<b>%s ，您好！</b> - 您必须 <a>更改密码</a>以继续!', '<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>欢迎回来 %s</b>！您已被列为“休假中”，请告知管理者您已回来。', '<b>{somebody}</b> added <strong>%s</strong> as collaborators {timestamp}' => '<b>{somebody}</b> 将 <strong>%s</strong> 添加成合作伙伴 {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> 被分配给 <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> 被分配给 <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> changed ownership to {<User>data.owner} {timestamp}' => '<b>{somebody}</b> 将所有权变更给 {<User>data.owner} {timestamp}', '<b>{somebody}</b> changed the status to <strong>{<TicketStatus>data.status}</strong> {timestamp}' => '<b>{somebody}</b> 将状态变更为 <strong>{<TicketStatus>data.status}</strong> {timestamp}', '<b>{somebody}</b> claimed this {timestamp}' => '<b>{somebody}</b> 公告于 {timestamp}', '<b>{somebody}</b> linked this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> 关联了工单 %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> merged this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> 合并了工单 %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> removed <strong>%s</strong> from the collaborators {timestamp}' => '<b>{somebody}</b> 将 <strong>%s</strong> 从合作伙伴中移除 {timestamp}', '<b>{somebody}</b> resent <strong><a href="#thread-entry-{data.entry}">a previous response</a></strong> {timestamp}' => '<b>{somebody}</b> 重新发送了 <strong><a href="#thread-entry-{data.entry}">前一条回复</a></strong> {timestamp}', '<b>{somebody}</b> transferred this to <strong>{dept}</strong> {timestamp}' => '<b>{somebody}</b> 将此移交给 <strong>{dept}</strong> {timestamp}', '<b>{somebody}</b> unlinked this ticket from %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> 解除关联工单 %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<strong>%1$s</strong> changed from <strong>%2$s</strong> to <strong>%3$s</strong>' => '<strong>%1$s</strong> 从 <strong>%2$s</strong> 变更为 <strong>%3$s</strong>', '<strong>%1$s</strong> set to <strong>%2$s</strong>' => '<strong>%1$s</strong> 设置为 <strong>%2$s</strong>', '<strong>Disable</strong> new ticket auto-response' => '<strong>禁用</strong>新咨询自动回复', '<strong>Disable</strong> overdue alerts notices.' => '<strong>禁用</strong>过期提醒通知。', '<strong>Stop</strong> processing further on match!' => '<strong>停止</strong>进一步的匹配处理！', '<strong>Use</strong> the Reply-To email header' => '<strong>使用</strong> Reply-To 电子邮件模板的首段', 'A collaborator' => '一名合作伙伴', 'A confirmation email has been sent' => '已发送确认电子邮件', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => '启用此功能，即可在用户达到容许未完成咨询最大条数时，发送一次性通知。', 'A page currently in-use CANNOT be disabled!' => '无法禁用当前使用中的页面！', 'A primary system language is required' => '需要系统默认语言', 'API' => 'API', 'API Calls' => 'API 调用', 'API Error' => 'API 错误', 'API Key' => 'API 密钥', 'API Key is auto-generated. Delete and re-add to change the key.' => '自动生成 API 密钥。删除和重新添加以更改密钥。', 'API Keys' => 'API 密钥', 'API key not authorized' => 'API 密钥未授权', 'API key not found/active or source IP not authorized' => 'API 密钥未找到/激活或源 IP 未授权', 'Abbrev' => '缩写', 'Abbreviation' => '简写', 'Ability to access the user directory' => '允许访问用户目录', 'Ability to add new users' => '允许添加新用户', 'Ability to add/remove emails from banlist via ticket interface' => '可通过咨询界面添加/删除拦截列表中的电子邮件。', 'Ability to add/update/disable/delete canned responses' => '可 添加/更新/禁用/删除 封装回复和附件', 'Ability to add/update/disable/delete knowledgebase categories and FAQs' => '可添加/更新/禁用/删除知识库类别和常见问题。', 'Ability to assign tasks to agents or teams' => '允许分配任务给代理或团队', 'Ability to assign tickets to agents or teams' => '允许分配咨询给代理或团队', 'Ability to close tasks' => '允许关闭任务', 'Ability to close tickets' => '允许关闭任务', 'Ability to create new organizations' => '允许创建新的组织', 'Ability to create tasks' => '允许创建任务', 'Ability to delete organizations' => '允许删除组织', 'Ability to delete tasks' => '允许删除任务', 'Ability to delete tickets' => '允许删除工单', 'Ability to delete users' => '允许删除用户', 'Ability to edit tasks' => '允许编辑任务', 'Ability to edit thread items of other agents' => '允许编辑其它代理的帖子', 'Ability to edit tickets' => '可编辑咨询。', 'Ability to link tickets' => '可关联的工单', 'Ability to manage active user accounts' => '允许管理活跃用户账号', 'Ability to manage organizations' => '允许管理组织', 'Ability to manage user information' => '允许管理用户信息', 'Ability to mark a ticket as Answered/Unanswered' => '可以标记一个工单状态未已回复/未回复', 'Ability to merge tickets' => '可合并的工单', 'Ability to open tickets on behalf of users' => '允许用户的代理人打开咨询', 'Ability to post a ticket reply' => '可发布咨询回复。', 'Ability to post task update' => '允许发布任务更新', 'Ability to transfer tasks between departments' => '允许跨部门移交任务', 'Ability to transfer tickets between departments' => '可在部门间传输咨询。', 'Ability to view stats of other agents in allowed departments' => '可在允许部门内查看其它代理状态。', 'About this osTicket Installation' => '关于此 osTicket 安装', 'Accept All Emails' => '接受所有电子邮件', 'Accept Email Collaborators' => '接受电子邮件合作伙伴', 'Accept email from unknown Users' => '接受未知用户的电子邮件', 'Access' => '访问', 'Access Credentials' => '访问凭据', 'Access Denied' => '访问被拒绝', 'Access Denied!!!' => '拒绝连接', 'Access Denied. Contact Admin' => '访问被拒绝。请联系管理员', 'Access Denied. Contact your help desk administrator to have an account registered for you' => '访问已拒绝。联系您的帮助中心管理员以为您注册账户。', 'Access Denied. Possibly invalid ticket ID' => '访问被拒绝。咨询 ID 可能无效', 'Access Token' => '连接令牌', 'Access Token Required' => '需要令牌', 'Access denied' => '访问被拒绝', 'Access denied. Contact admin if you believe this is in error' => '访问被拒绝。如果您确信出错，请联系管理员', 'Access link' => '访问链接', 'Account' => '帐户', 'Account Access' => '账户访问', 'Account Confirmation Email' => '账号确认邮件', 'Account Confirmed Page' => '账户确认页面', 'Account Flags' => '账户旗标', 'Account Manager' => '账户管理者', 'Account Registration' => '帐户注册', 'Account Type' => '账户类型', 'Account activation email sent to %s' => '账户激活电子邮件已发送至 %s', 'Account confirmation required' => '需要账户信息', 'Account is administratively locked' => '账户已被管理员锁定', 'Account is already confirmed' => '账户已确认', 'Account password reset email sent to %s' => '账户密码重置电子邮件已发送至 %s', 'Acquiring Lock' => '需要锁定', 'Action Denied. Ticket is locked by someone else!' => '操作被拒绝。某人已锁定咨询！', 'Action Denied. You are not allowed to assign/reassign tickets.' => '操作被拒绝。您未被允许分配/重新分配咨询。', 'Action denied. Contact admin for access' => '操作被拒绝。请联系管理员获取权限', 'Actions' => '行动', 'Actions are executed in the order declared below' => '动作是按照以下顺序执行的', 'Active' => '激活', 'Active (Registered)' => '激活（已注册）', 'Activity Description' => '活动描述', 'Activity Title' => '活动标题', 'Add' => '添加', 'Add "Full Access" permission for the "Everyone" user' => '添加“完全访问”权限以用于“每个人”用户', 'Add Arrow' => '添加箭头', 'Add Collaborator' => '添加合作伙伴', 'Add Custom Form' => '添加自定义表单', 'Add Ellipse' => '添加椭圆形', 'Add FAQ' => '添加常见问题', 'Add Filter' => '添加筛选', 'Add Form' => '添加表单', 'Add Instance' => '添加实例', 'Add Key' => '添加密钥', 'Add List' => '添加列表', 'Add New' => '新增', 'Add New API Key' => '添加新 API 密钥', 'Add New Agent' => '添加新代理', 'Add New Canned Response' => '新增封装回复', 'Add New Category' => '新增类别', 'Add New Custom Form' => '添加新自定义表单', 'Add New Custom List' => '新增自定义列表', 'Add New Department' => '新增部门', 'Add New Email' => '新增电子邮件', 'Add New Email Address' => '添加新的邮件地址', 'Add New Email Address to Ban List' => '添加新电子邮件地址至拦截列表', 'Add New FAQ' => '新增常见问题', 'Add New Filter' => '添加新筛选', 'Add New Help Topic' => '新增帮助主题', 'Add New Instance' => '新增实例', 'Add New Intance' => '新建实例', 'Add New Item' => '添加新项目', 'Add New List Item' => '添加新列表项目', 'Add New Organization' => '添加新组织', 'Add New Page' => '新增页面', 'Add New Plugin' => '新增插件', 'Add New Response' => '新增回复', 'Add New Role' => '新增角色', 'Add New SLA Plan' => '新增 SLA 计划', 'Add New Sequence' => '新增序列', 'Add New Task' => '新建任务', 'Add New Team' => '新增团队', 'Add New Template' => '新增模板', 'Add New Template Set' => '新增模板集合', 'Add New User' => '新增用户', 'Add Organization' => '添加组织', 'Add Other Field' => '添加其它字段', 'Add Page' => '添加页面', 'Add Plan' => '添加计划', 'Add Response' => '添加回复', 'Add Role' => '新增角色', 'Add Rule' => '添加规则', 'Add Template' => '添加模板', 'Add Text' => '添加文本', 'Add Topic' => '添加主题', 'Add User' => '添加用户', 'Add a Language' => '添加一个语言', 'Add a collaborator' => '添加协作者', 'Add a custom form' => '添加自定义表单', 'Add a form' => '添加表单', 'Add a separate field for the extension' => '添加分机单独字段', 'Add new custom form section' => '新增自定义表单部分', 'Add to Organization' => '添加到组织', 'Add to all tickets from this organization' => '添加此组织中的所有咨询', 'Added' => '已添加 ', 'Added Successfully' => '添加成功', 'Additional File Type Filters' => ' 其他文件类筛选', 'Addressee (To and Cc)' => '收件人（收件人和抄送）', 'Admin' => '管理员', 'Admin Dashboard' => '管理员面板', 'Admin Email' => '管理员电子邮件', 'Admin Notes' => '管理员通知', 'Admin Panel' => '管理员面板', 'Admin User' => '管理员用户', 'Admin\'s Email Address' => '管理员电子邮件地址', 'Admin\'s first name' => '管理员名字', 'Admin\'s last name' => '管理员姓氏', 'Admin\'s login name. Must be at least three (3) characters.' => '管理员登录名。必须包括至少 3 个字符。', 'Admin\'s personal email address. Must be different from system\'s default email.' => '管理员个人电子邮件地址。必须和系统默认电子邮件地址不同。', 'Administratively Locked' => '管理员已锁定', 'Administrator' => '管理员', 'Advanced' => '高级', 'Advanced Search' => '高级搜索', 'Advanced Ticket Search' => '高级咨询搜索', 'After' => '以后', 'After %d month' . "\0" . 'After %d months' => '在%d个月后', 'Agent' => '代理', 'Agent Assigned' => '代理已分配', 'Agent Dashboard' => '代理面板', 'Agent Directory' => '代理目录', 'Agent Excessive Logins' => '代理登录次数过多', 'Agent Identity Masking' => '代理身份屏蔽', 'Agent Login' => '代理登录', 'Agent Maximum File Size' => '客服最大文件大小', 'Agent Panel' => '代理面板', 'Agent Password Reset' => '代理密码重置', 'Agent Session Timeout' => '代理会话超时', 'Agent Settings and Options' => '用户设置和选项', 'Agent Welcome Email' => '代理欢迎邮件', 'Agent assigning the ticket' => '代理正在分配咨询', 'Agent has access to the admin panel' => '代理具有访问管理员控制面板的权限', 'Agent is unavailable for assignment' => '没有代理可以分配', 'Agent logout' => '代理注销', 'Agent name' => '代理姓名', 'Agent performing the assignment' => '代理正在执行分配', 'Agent posting the note or response' => '代理发布了摘要或回复', 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department. Alerts can be enabled for each associated team.' => '代理人将有权访问分配给其所属团队的工单，而忽略工单所属的部门设置。 可以为每个关联的团队启用告警。', 'Agent\'s ticket view link' => '代理咨询查看链接', 'Agents' => '代理', 'Agents (%d)' => '代理 (%d)', 'Agents Settings' => '代理设定', 'Alert' => '提醒', 'Alert All' => '全部提醒', 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => '警报发送给代理的时候，内部活动如内部提醒或代理人的答复会附加到一张工单上。', 'Alert sent to agents on stale or overdue task.' => '发送旧或过期任务提醒至代理。', 'Alert sent to agents on stale or overdue tickets.' => '发送旧或过期咨询提醒至代理。', 'Alert sent to agents on task assignment.' => '发送任务分配提醒至代理。', 'Alert sent to agents on task transfer.' => '发送任务移交提醒至代理。', 'Alert sent to agents on ticket assignment.' => '发送咨询分配提醒至代理。', 'Alert sent to agents on ticket transfer.' => '发送咨询传输提醒至代理。', 'Alert sent to agents, if enabled, on new task.' => '启用此功能，即可发送新任务提醒至代理。', 'Alert sent to agents, if enabled, on new ticket.' => '启用此功能，即可发送新咨询提醒至代理。', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => '启用此功能，用户即可在回复现有咨询时，发送提醒至代理。', 'Alert sent to selected agents, if enabled, on new activity.' => '启用此功能，即可发送新活动提醒至代理。', 'Alerts' => '提醒', 'Alerts & Notices' => '提醒&通知', 'Alerts and Notices' => '提醒和通知', 'All' => '所有', 'All Categories' => '所有类别', 'All Day' => '全日', 'All Departments' => '所有部门', 'All Help Topics' => '所有的帮助主题', 'All Tasks (%s)' => '全部任务(%s)', 'All Teams' => '所有团队', 'All Tickets' => '所有咨询', 'All Topics' => '所有主题', 'All logs' => '所有日志', 'All members see all tickets' => '所有成员可见所有票', 'Allow Future Dates' => '允许未来日期', 'Allow HTML input in this box' => '允许此方框输入 HTML', 'Allow Password Resets' => '允许密码重置', 'Allow Reopen' => '允许重新打开', 'Allow entries into the future' => '允许未来条目', 'Allow multiple selections' => '允许多选', 'Allow tickets on this status to be reopened by end users' => '允许终端用户重新打开此状态的咨询', 'Alphabetical' => '按字母顺序', 'Alphabetical (Reversed)' => '按字母顺序（反向）', 'Alphabetically' => '按字母顺序', 'Already in use system email' => '系统电子邮件已使用', 'Already in-use as system email' => '已作为系统电子邮件使用', 'An access link will be emailed to you.' => '将通过电子邮件发送访问链接给您。', 'Annotate' => '标注', 'Answer' => '回答', 'Answered' => '已回答', 'Any' => '任意', 'Append' => '附加', 'Applications' => '应用程序', 'Applied cleanup script %s' => '已应用清除脚本 %s', 'Apply' => '应用', 'Applying updates to database stream: %s' => '应用更新至数据库流：%s', 'April' => '四月', 'Archive' => '归档', 'Archived' => '已归档', 'Are you sure want to <b>disable</b> %s?' => '您是否确定要<b>禁用</b> %s？', 'Are you sure want to <b>enable</b> %s?' => '您是否确定要<b>启用</b> %s？', 'Are you sure want to flag the selected tasks as <font color="red"><b>overdue</b></font>?' => '确定要将选定的任务标记为<font color="red"><b>超期</b></font>吗？', 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => '您是否确定要<b>删除</b><strong>%2$s</strong>中的 %1$s？', 'Are you sure you want to <b>ban</b> %s?' => '您是否确定要<b>拦截</b> %s？', 'Are you sure you want to <b>change</b> ticket owner to %s?' => '您是否确定要<b>更改</b>咨询持有人为 %s？', 'Are you sure you want to <b>disable</b> %s?' => '确定要<b>禁用</b>%s吗?', 'Are you sure you want to <b>disable</b> (lock) %s?' => '您是否确定要<b>禁用</b>（锁定）%s？', 'Are you sure you want to <b>enable</b> %s?' => '确定要<b>启用</b>%s吗?', 'Are you sure you want to <b>enable</b> (unlock) %s?' => '您是否确定要<b>启用</b>（解锁）%s？', 'Are you sure you want to <b>remove</b> %s from ban list?' => '您是否确定要<b>删除</b>拦截列表中的 %s？', 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => '您是否确定要<b>取消分配</b> <b>%s</b> 中的咨询？', 'Are you sure you want to CLAIM %s?' => '你确定要认领 %s 吗？', 'Are you sure you want to DELETE %s?' => '您是否确定要删除 %s？', 'Are you sure you want to REOPEN %s?' => '确定重新打开 %s 吗?', 'Are you sure you want to change the user\'s organization?' => '您是否确定要更改用户组织？', 'Are you sure you want to delete the child ticket(s)?' => '确定要删除子工单？', 'Are you sure you want to flag the ticket as <b>answered</b>?' => '您是否确定要旗标咨询为<b>已解答</b>？', 'Are you sure you want to flag the ticket as <b>unanswered</b>?' => '您是否确定要旗标咨询为<b>未解答</b>？', 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => '您是否确定要旗标咨询为<font color="red"><b>过期</b></font>？', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => '您是否确定要离开？您输入的所有更改或信息将丢失！', 'Are you sure you want to make %s <b>private</b> (internal)?' => '您是否确定要更改 %s 为<b>私有</b>(内部)？', 'Are you sure you want to make %s <b>public</b>?' => '您是否确定要更改 %s 为<b>公共</b>？', 'Are you sure you want to remove this attachment?' => '您是否确定要删除此附件？', 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => '您是否确定要发送<b>密码重置链接</b>至<em> %s </em>？', 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => '您是否确定要发送<b>账户激活链接</b>至<em> %s </em>？', 'Article Content' => '文章内容', 'Ascending' => '升序', 'Assign' => '分配', 'Assign Agent' => '分配代理', 'Assign Tasks' => '分配任务', 'Assign Team' => '分配团队', 'Assign To' => '分配至', 'Assign tickets from this organization to the <em>Account Manager</em>' => '分配此组织中的咨询至<em>账户管理器</em>', 'Assign to Agent' => '分配至代理', 'Assign to Team' => '分配至团队', 'Assign/transfer comments' => '分配/传送评论', 'Assigned' => '已分配', 'Assigned Agent' => '已分配的代理', 'Assigned Agent / Team' => '已分配代理/团队', 'Assigned Tasks' => '已分配任务', 'Assigned Teams' => '已分配团队', 'Assigned To' => '分配至', 'Assigned/closing agent' => '已分配/正在关闭的代理', 'Assigned/closing team' => '已分配/正在关闭的团队', 'Assignee' => '代理人', 'Assignee changed by <b>{somebody}</b> to <strong>{assignees}</strong> {timestamp}' => '分配信息变更 <b>{somebody}</b> to <strong>{assignees}</strong> {timestamp}', 'Assignee selection required' => '必须选择一个代理', 'Assignment Alert' => '分配提醒', 'Attach Canned Response' => '附上封装回复', 'Attached files' => '附件列表', 'Attachment Count' => '附件计数', 'Attachments' => '附件', 'Attachments (%d)' => '附件 (%d)', 'Attachments Storage and Settings' => '附件存储和设置', 'Attachments for %s' => '%s 的附件', 'Attempts' => '尝试次数', 'August' => '八月', 'Auth. token used for auto-login' => '用于自动登录的授权令牌', 'Authentication' => '身份验证', 'Authentication Backend' => '身份验证后台', 'Authentication Error' => '认证错误', 'Authentication Required' => '需要身份验证', 'Authentication Settings' => '身份验证设置', 'Authentication Sources' => '身份验证来源', 'Authentication Token' => '身份验证令牌', 'Authentication and Registration Templates & Pages' => '身份验证和注册页面模板', 'Authentication backend does not support password updates' => '认证后台不支持更改密码', 'Author' => '作者', 'Auto Add Members From' => '自动添加来自以下的成员', 'Auto Cron' => '自动计划任务', 'Auto Detect' => '自动检测', 'Auto Refresh Rate' => '自动刷新频率', 'Auto-Assignment' => '自动分配', 'Auto-Response' => '自动回复', 'Auto-Response Email' => '自动回复电子邮件', 'Auto-assign To' => '自动分配至', 'Automated Collaboration' => '自动化合作', 'Automatically add collaborators from email fields' => '自动添加电子邮件字段合作伙伴', 'Autoresponder' => '自动回复人', 'Autoresponder Settings' => '自动回复人设置', 'Autoresponse sent to user, if enabled, on new ticket.' => '启用此功能，即可将新咨询的自动回复发送至用户。', 'Avatar' => 'Avatar', 'Avatar Source' => '头像来源', 'Back To Index' => '返回索引', 'Back up the current database if you haven\'t done so already.' => '如果还没备份，请备份当前数据库。', 'Backend' => '后台', 'Backtrace' => '回溯', 'Bad data. Expected: %s' => '坏数据。预期：%s', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => '坏前缀。必须在末尾写上下划线 (_)。例如，“ost_”', 'Bad username' => '坏用户名', 'Ban Email <%s>' => '拦截电子邮件 <%s>', 'Ban New Email' => '拦截新电子邮件', 'Ban Status' => '拦截状态', 'Banlist' => '拦截列表', 'Banned Email Addresses' => '列入黑名单的电子邮箱', 'Banned Emails' => '已拦截的电子邮件', 'Base Variables' => '基本变量', 'Basic Authentication' => '基本认证', 'Basic Fields' => '基本字段', 'Basic Information' => '基本信息', 'Basic Installation Completed' => '基本安装已完成', 'Basic Ticket Information' => '基本咨询信息', 'BasicAuth' => '基本验证', 'Be liberal, they\'re internal' => '较宽松，属于内部', 'Be patient. The upgrade process will take a couple of seconds.' => '保持耐心。升级过程将持续一段时间。', 'Before' => '以前', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => '开始前，我们将检查您的服务器配置以确保是否符合运行最新版 osTicket 的最低要求。', 'Below is a summary of the database patches to be applied.' => '以下是要应用数据库补丁的摘要。', 'Below, you\'ll find some useful links regarding your installation.' => '请参见以下安装相关的有用链接。', 'Between' => '之间', 'Bind Agent Session to IP' => '绑定代理会话至 IP', 'Bring Forward' => '向前推进', 'Bro, not sure how you got here!' => '你好，未知错误！', 'Built' => '构建', 'Built-In' => '系统内建', 'Built-in Forms' => '内置表单', 'CAPTCHA Text' => 'CAPTCHA 文本', 'CLI' => 'CLI', 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => '可创建咨询 <em>（XML/JSON/电子邮件）</em>', 'Can Execute Cron' => '可执行自动任务', 'Cancel' => '取消', 'Cancel Changes' => '取消更改', 'Canned Attachments' => '封装附件', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => '根据筛选匹配，新咨询封装自动回复发送至用户。覆盖“普通”自动回复。', 'Canned Response' => '封装回复', 'Canned Responses' => '封装回复', 'Canned response is in use by email filter(s)' => '电子邮件筛选正在使用封装回复', 'Canned response settings' => '封装回复设置', 'Cannot compile this regular expression' => '无法编译此正规表达式', 'Categories' => '类别', 'Category' => '类别', 'Category Description' => '类别描述', 'Category Information' => '类别信息', 'Category Listing' => '类别列表', 'Category Name' => '类别名称', 'Category Type' => '类别类型', 'Category already exists' => '类别已存在', 'Category description is required' => '需要类别描述', 'Category does not have FAQs' => '类别不包括常见问题', 'Category is required' => '需要类别', 'Category name is required' => '需要类别名称', 'Change' => '更改', 'Change Department' => '改变部门', 'Change Owner' => '更改所有人', 'Change Password' => '修改密码', 'Change Primary Department' => '变更首要部门', 'Change Status' => '更改状态', 'Change Status — %1$d %2$s selected' => '改变状态— 已选择 %1$d %2$s', 'Change Tasks Status' => '变更任务状态', 'Change Tickets Ownership' => '更改咨询所有权', 'Change Tickets Status' => '变更工单状态', 'Change User' => '更改用户', 'Change permission of ost-config.php to remove write access as shown below.' => '如下所示，更改 ost-config.php 权限以删除写入访问。', 'Change the primary department and primary role of the selected agents' => '更改选中代理的主要部门与主要角色', 'Change user for ticket #%s' => '更改咨询 #%s 的用户', 'Changing Email Address will invalidates set Credentials' => '更改电子邮件地址将使设置的凭据无效', 'Check Ticket Status' => '查看工单状态', 'Check applicable API services enabled for the key.' => '检查用于密钥的适用 API 服务是否启用。', 'Check one or more' => '检查一个或多个', 'Checkbox' => '复选框', 'Choices' => '选择', 'Choose maximum size of a single file uploaded to this field' => '选择上传至此字段的单个文件最大尺寸', 'Claim' => '投诉', 'Claim on Response' => '投诉回复', 'Cleaning up!...' => '正在清理！……', 'Clear all filters and sort' => '清除所有筛选和排序', 'Click on the category to browse FAQs or manage its existing FAQs.' => '点击类别以浏览常见问题或管理现有常见问题。', 'Click on the category to browse FAQs.' => '点击类别浏览常见问题。', 'Click on the file, select change permission, and then giving all permissions to the file.' => '点击文件，选择更改权限，然后给予文件所有权限。', 'Click on the file, select change permission, and then remove write access.' => '点击文件，选择更改权限，然后删除写入访问。', 'Click on the title to edit.' => '点击标题以编辑。', 'Click to create a new note' => '点击以创建新通知', 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => '点击<strong>保存更改</strong>将永久删除已删除表单相关数据。', 'Clicking <strong>Save Changes</strong> will unlink this Ticket' => '点击 <strong>保存更改</strong> 解除这个工单关联', 'Client' => '客户', 'Client Quick Access' => '客户快速访问', 'Client interface is disabled and ONLY admins can access staff control panel.' => '客户接口已禁用，仅管理员可访问工作人员控制面板。', 'Clone an existing agent' => '克隆一个已存在的代理', 'Clone an existing role' => '克隆一个已存在的角色', 'Close' => '关闭', 'Close Date' => '关闭日期', 'Close Task #%s' => '关闭任务 #%s', 'Closed' => '已关闭', 'Closed By' => '关闭人', 'Closed Date' => '关闭日期', 'Closed Tickets' => '关闭的咨询', 'Closed by <b>{somebody}</b> with status of {<TicketStatus>data.status} {timestamp}' => '<b>{somebody}</b> 关闭了以下 {<TicketStatus>data.status} {timestamp}', 'Closed by <b>{somebody}</b> {timestamp}' => '<b>{somebody}</b> {timestamp} 将此关闭', 'Collaborator' => '合作伙伴', 'Collaborators' => '合作伙伴', 'Collaborators (%d)' => '合作伙伴 (%d)', 'Collaborators for {<Organization>data.org} organization added' => '{<Organization>data.org} 此组织添加了合作伙伴', 'Collision Avoidance Duration' => '防冲突持续时间', 'Combine Threads' => '合并线程', 'Commercial Support Available' => '可提供商业支持', 'Common Attachments' => '共用附件', 'Communication' => '联络', 'Company' => '公司', 'Company Information' => '公司信息', 'Company Profile' => '公司个人设定', 'Complete the form below to add a new organization.' => '填写以下表单以添加新组织。', 'Complete the form below to create a user account for <b>%s</b>.' => '填写以下表单以创建<b>%s</b>用户账户。', 'Completed' => '完成', 'Completed Tasks' => '已完成的任务', 'Config' => '配置', 'Config Signature' => '配置签名', 'Config file permission' => '配置文件权限', 'Config file rename required to continue!' => '需要重命名文件以继续！', 'Configuration file does NOT exist. Follow steps below to add one.' => '配置文件不存在。遵循以下步骤以添加一个文件。', 'Configuration file is not writable' => '配置文件不可写', 'Configuration file missing!' => '配置文件丢失！', 'Configuration file rename required!' => '需要重命名配置文件！', 'Configuration for deleted plugins CANNOT be recovered.' => '无法恢复删除的插件配置。', 'Configure Authentication' => '配置认证方式', 'Configure Mailbox Authentication' => '配置邮箱认证信息', 'Confirm New Password' => '确认新密码', 'Confirm Password' => '确认密码', 'Confirm your current password and enter a new password to continue' => '确认当前密码并输入新密码以继续', 'Confirmation sent to user when a new message is appended to an existing ticket.' => '现有咨询有新消息时，发送确认消息至用户。', 'Conflicts with system email above' => '与上述系统电子邮件冲突', 'Congratulations!' => '恭喜！', 'Congratulations! osTicket upgrade has been completed successfully.' => '恭喜！osTicket 升级已成功完成。', 'Contact Us' => '联系我们', 'Contact admin for such access' => '联系管理员获取此类访问', 'Contains' => '包含', 'Content' => '内容', 'Continue' => '继续', 'Copy Paste' => '复制黏贴', 'Copyright' => '版权所有', 'Correct any errors below and try again' => '修正以下错误后重试', 'Correct any errors below and try again.' => '更正以下错误并重试', 'Corresponding Role' => '符合的角色', 'Could not find or read this file' => '无法找到或读取此文件', 'Cowardly refusing to remove or lock out the only active administrator' => '怯懦地拒绝删除或锁定唯一的有效管理员', 'Cpanel' => 'Cpanel', 'Create' => '创建', 'Create Account' => '创建账户', 'Create Date' => '创建日期', 'Create Dept' => '创建部门', 'Create New Organization' => '创建新组织', 'Create New Ticket' => '创建新咨询', 'Create New User' => '创建新用户', 'Create Task' => '创建任务', 'Create Team' => '创建团队', 'Create Ticket' => '创建问题', 'Create a Password' => '创建一个密码', 'Create an account' => '创建帐户', 'Created' => '已创建', 'Created On' => '创建时间', 'Created by <b>{somebody}</b> {timestamp}' => '由 <b>{somebody}</b> 创建 {timestamp}', 'Credentials' => '凭证', 'Cron Job' => '自动计划任务工作', 'Cron job executed' => '自动计划任务工作已执行', 'Current Password' => '当前密码', 'Current Status' => '当前状态', 'Current password is required' => '需要当前密码', 'Current ticket status (%s) does not allow the end user to reply.' => '当前咨询状态 (%s) 不允许终端用户回复。', 'Currently locked by %s' => '目前被%s锁定', 'Currently selected user' => '当前选择的用户', 'Custom' => '自定义', 'Custom (Regular Expression)' => '自定义（正规表达式）', 'Custom Forms' => '自定义表单', 'Custom Lists' => '自定义列表', 'Custom lists are used to provide drop-down lists for custom forms.' => '使用自定义列表以提供自定义表单下拉列表。', 'Customer Support System' => '客户支持系统', 'DEBUG' => '调试', 'Daily' => '每天', 'Dashboard' => '面板', 'Data' => '资料', 'Data Integrity' => '数据完整性', 'Data is required in this field in order to close the related ticket' => '若要关闭咨询，请确保字段数据的有效。', 'Database Information and Usage' => '数据库信息和使用情况', 'Database Settings' => '数据库设置', 'Database connection information' => '数据库连接信息', 'Database doesn\'t exist' => '数据库不存在', 'Database name required' => '需要数据库名', 'Date' => '日期', 'Date Added' => '日期已添加', 'Date Closed' => '关闭日期', 'Date Created' => '创建日期', 'Date Entered' => '输入的日期', 'Date Format' => '日期格式', 'Date Installed' => '安装日期', 'Date Time' => '时间', 'Date and Time' => '日期和时间', 'Date and Time Format' => '日期和时间格式', 'Date and Time Options' => '日期和时间选项', 'Date created' => '创建日期', 'Date format is required' => '需要日期格式', 'Datetime format is required' => '需要日期时间格式', 'Day' => '日', 'Day of the Month Entered' => '输入的月份中的某天', 'Day of the Week' => '一周中的某天', 'Day, Date and Time Format' => '天数、日期和时间格式', 'Day, Datetime format is required' => '需要天数、日期时间格式', 'Debug logs' => '调试日志', 'December' => '十二月', 'Default' => '默认', 'Default Alert Email' => '默认提醒电子邮件', 'Default Department' => '默认部门', 'Default Department is required' => '需要默认部门', 'Default Email' => '默认电子邮件', 'Default From Name' => '默认为姓名', 'Default Help Topic' => '默认帮助主题', 'Default Locale' => '默认语言', 'Default Log Level' => '默认日志级别', 'Default MTA' => '默认 MTA', 'Default Page Size' => '默认页面大小', 'Default Paper Size' => '默认页面大小', 'Default Priority' => '默认优先级', 'Default SLA' => '默认 SLA', 'Default Signature' => '默认签名', 'Default Status' => '默认状态', 'Default System Email' => '默认系统电子邮件', 'Default Task Number Format' => '默认任务编号格式', 'Default Task Number Sequence' => '默认任务编号序列', 'Default Template Set' => '默认模板设置', 'Default Thank-You Page' => '默认感谢页', 'Default Ticket Number Format' => '默认咨询编号格式', 'Default Ticket Number Sequence' => '默认咨询编号序列', 'Default Time Zone' => '默认时区', 'Default Timezone is required' => '需要默认时区', 'Default email address' => '默认邮件地址', 'Default email address e.g support@yourcompany.com - you can add more later!' => '默认电子邮件地址，例如，support@yourcompany.com，稍后您可添加更多地址！', 'Default email address of ticket owner' => '工单所有者的默认邮件地址', 'Default email is required' => '需要默认电子邮件', 'Default email only applies to outgoing emails without SMTP setting.' => '默认电子邮件仅适用于无需 SMTP 设置的发送电子邮件。', 'Default help topic must be set to active' => '默认帮助主题必须设为激活', 'Default selection for this field' => '该字段的默认选项', 'Definition' => '定义', 'Delete' => '删除', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => '删除 %1$s %2$s %3$s 和任意相关附件和数据。', 'Delete %s' => '删除 %s', 'Delete Category' => '删除类别', 'Delete Child Ticket' => '删除子工单', 'Delete Draft' => '删除草稿', 'Delete FAQ' => '删除常见问题', 'Delete Organization' => '删除组织', 'Delete Selected Entries' => '删除选择的条目', 'Delete Tasks' => '删除任务', 'Delete Ticket' => '删除咨询', 'Delete Token' => '删除令牌', 'Delete User' => '删除用户', 'Delete emails' => '删除电子邮件', 'Deleted' => '已删除', 'Deleted data CANNOT be recovered, including any associated FAQs.' => '无法恢复删除的数据，包括所有相关常见问题。', 'Deleted data CANNOT be recovered, including any associated attachments.' => '无法恢复删除的数据，包括所有相关附件。', 'Deleted data CANNOT be recovered, including any associated rules.' => '无法恢复删除的数据，包括所有相关规则。', 'Deleted data CANNOT be recovered.' => '无法恢复删除的数据。', 'Deleted organization CANNOT be recovered' => '无法恢复已删除组织', 'Deleted roles CANNOT be recovered.' => '已删除的角色不能恢复。', 'Deleted tasks CANNOT be recovered, including any associated attachments.' => '已删除的任务无法复原，包括任何相关附件。', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => '已删除咨询无法恢复，包括任何相关附件。', 'Deleted users and tickets CANNOT be recovered' => '无法恢复删除的用户和咨询', 'Department' => '部门', 'Department Email' => '部门电子邮件', 'Department Information' => '部门信息', 'Department Manager' => '部门经理', 'Department Members' => '部门成员', 'Department Name (%s)' => '部门名称(%s)', 'Department Signature' => '部门签名', 'Department Signature (%s)' => '部门签名 (%s)', 'Department already exists' => '部门已存在', 'Department and extended access members' => '部门和额外的成员', 'Department is required' => '需要部门', 'Department members only' => '仅限部门成员', 'Department selection is required' => '需要部门选项', 'Department selection required' => '需要部门选项', 'Department\'s Default' => '部门默认', 'Departments' => '部门', 'Departments with agents can not be deleted. Move the agents first.' => '无法删除有代理的部门。请先移动代理。', 'Descending' => '降序', 'Description' => '描述', 'Diagnostic' => '诊断', 'Disable' => '禁用', 'Disable autoresponse' => '禁用自动回复', 'Disabled' => '已禁用', 'Disabled — All users are guests' => '已禁用 — 所有用户都是访客', 'Disabling knowledge base disables clients\' interface.' => '禁用知识库以禁用客户界面。', 'Dispatcher compile error. Function not callable' => '调度程序编译错误。函数不可调用', 'Display format' => '显示格式', 'Do Not Email Reply' => '请勿回复电子邮件', 'Do Nothing' => '无操作', 'Does Not Contain' => '不包含', 'Does Not Match Regex' => '无法匹配正规表达式', 'Doing stuff!' => '做事情！', 'Domain' => '域名', 'Don\'t just make customers happy, make happy customers!' => '与其迎合客户，不如了解客户所需，让客户全心满意！', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => '请勿让技术问题影响您的 osTicket 使用体验。获得指导和实践专业知识，以应对特殊挑战，并确保 osTicket 运行平稳、高效、安全。', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => '别担心！我们将提醒您消除安装后写访问', 'Done? Continue' => '是否完成？继续', 'Download' => '下载', 'Draft body not found in request' => '请求里没有草稿主体', 'Drop Down' => '下拉', 'Drop files here or %s choose them %s' => '将文件放在此处或 %s 选择 %s', 'Due Date' => '截止日期', 'Due date can NOT be set on a closed ticket' => '无法设置已关闭咨询的截止日期', 'Due date must be in the future' => '截止日期必须为未来时间', 'Due date overrides SLA\'s grace period.' => '截止日期覆盖 SLA 宽限期。', 'Dynamic Fields' => '动态字段', 'ERROR' => '错误', 'Earliest' => '最早', 'Earliest date selectable' => '可选最早日期', 'Edit' => '编辑', 'Edit Category' => '编辑类别', 'Edit FAQ' => '编辑常见问题', 'Edit Thread' => '编辑帖子', 'Edit Thread Entry' => '编辑线程条目', 'Edit Ticket' => '编辑工单', 'Editable' => '可编辑的', 'Edited' => '已编辑', 'Edited on %s by %s' => '于 %s 由 %s 编辑', 'Editing Ticket #%s' => '正在编辑咨询 #%s', 'Email %s added to banlist' => '电子邮件 %s 已添加至拦截列表', 'Email (%s)' => '电子邮件 (%s)', 'Email Access Link' => '电子邮件访问链接', 'Email Address' => '电子邮件地址', 'Email Address Name' => '电邮地址名称', 'Email Address — e.g. me@mycompany.com' => '电子邮件地址 — e.g. me@mycompany.com', 'Email Addresses' => '电子邮件地址', 'Email Diagnostic' => '电子邮件诊断', 'Email Domain' => '主邮箱域名', 'Email Fetching' => '电子邮件获取', 'Email Information and Settings' => '电子邮件信息和设置', 'Email Mailbox' => '电子邮件邮箱', 'Email Meta-Data' => '电子邮件元数据', 'Email Mismatch' => '邮件不匹配', 'Email Name' => '电子邮件名称', 'Email Settings' => '电子邮件设置', 'Email Settings and Options' => '电子邮件设置和选项', 'Email Subject and Body' => '电子邮件主题和正文', 'Email Template Set' => '电子邮件模板集合', 'Email Template Sets' => '电子邮件模板集合', 'Email Templates' => '电子邮件模板', 'Email address added to ban list successfully' => '电子邮件地址已成功添加至拦截列表', 'Email already exists' => '电子邮件已存在', 'Email already in banlist' => '电子邮件已列入拦截列表', 'Email already in the ban list' => '电子邮件已列入拦截列表', 'Email already in use by another agent' => '另一代理正在使用电子邮件', 'Email already registered. Would you like to %1$s sign in %2$s?' => '电子邮件地址已经注册。您想要%1$s登录%2$s吗？', 'Email already setup as system email' => '电子邮件已设为系统电子邮件', 'Email already used as admin email!' => '电子邮件已用作管理员电子邮件！', 'Email attachments to the user' => '发送电子邮件附件至用户', 'Email in use by an agent' => '代理正在使用电子邮件', 'Email is assigned to another user' => '电子邮件已分配至另一用户', 'Email is in banlist! Must be removed before any reply/response' => '电子邮件处于拦截列表！进行回复前必须从列表中移除', 'Email is in banlist. Must be removed to reply.' => '电子邮件列入拦截列表。必须删除以回复。', 'Email is not in the banlist' => '电子邮件不在拦截列表中', 'Email loop detected' => '检测到电子邮件循环', 'Email name required' => '需要电子邮件名称', 'Email or Username' => '电子邮件或用户名', 'Email parse failed' => '邮件解析失败', 'Email removed from banlist' => '从拦截列表中删除电子邮件', 'Email templates must define both "subject" and "body" parts of the template' => '电子邮件模板必须定义模板的“主题”和“正文”部分。', 'Emailed Tickets Priority' => '咨询电子邮件发送优先级', 'Emails' => '电子邮件', 'Emails Per Fetch' => '每次获取电子邮件数', 'Enable' => '启用', 'Enable Attachments' => '启用附件', 'Enable CAPTCHA on new web tickets.' => '启用新网页咨询 CAPTCHA', 'Enable Canned Responses' => '启用封装回复', 'Enable Knowledge Base' => '启用知识库', 'Enable Rich Text' => '启用富文本', 'Enable html in thread entries and email correspondence.' => '在线程和电子邮件中启用html', 'Enable use of authentication tokens to auto-login users' => '启用身份验证令牌以自动登录用户', 'Enabled' => '已启用', 'Enables attachments, regardless of channel' => '启用与渠道无关的咨询附件', 'EndUser email address is not valid! Consider updating it before responding' => '最终用户的邮件地址不合法！建议回复前进行更新', 'Ends With' => '结束于', 'Ends at' => '结束于', 'Enter a new password' => '输入新密码', 'Enter a number' => '输入数字', 'Enter a phone number for the extension' => '输入分机电话号码', 'Enter a valid IP address' => '输入有效 IP 地址', 'Enter a valid date' => '输入有效日期', 'Enter a valid email address' => '输入有效电子邮件地址', 'Enter a valid email domain, like domain.com' => '输入有效电子邮件域名，如 domain.com', 'Enter a valid phone extension' => '输入有效电话分机号码', 'Enter a valid phone number' => '输入有效电话号码', 'Enter lock time in minutes' => '输入锁定时间（以分钟为计量单位）', 'Enter one name and abbreviation per line.' => '每行输入一个名称和缩写。', 'Enter one name and email address per line.' => '每行输入一个名称和电子邮件地址。', 'Enter text shown on the image' => '输入图像中所示的文本', 'Enter the text shown on the image.' => '输入图像中显示的文本。', 'Enter valid numeric value' => '输入有效数值', 'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => '在以下表单中再次输入您的用户名和电子邮件地址，并按下<strong>登录/strong>以访问您的账户和重置密码。', 'Enter your username or email address below' => '在以下栏输入您的用户名或电子邮件地址', 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => '在以下表单中再次输入您的用户名和电子邮件地址，并按下<strong>发送电子邮件</strong>按钮以生成密码重置链接，发送至存档的电子邮件账户。', 'Entered date span is invalid. Selection ignored.' => '输入的日期范围无效，选择忽略。', 'Equal' => '等同', 'Error' => '错误', 'Error Saving' => '保存失败', 'Error accessing SQL file %s' => '访问 SQL 文件 %s 时出错', 'Error installing osTicket.' => 'osTicket安装过程出错。', 'Error occurred. Aborting...' => '出现错误，正在中止……', 'Error parsing SQL schema' => '解析 SQL 模式时出错', 'Error saving credentials' => '保存凭证失败', 'Error updating ticket status' => '更新咨询状态时出错', 'Errors' => '错误', 'Errors configuring your profile. See messages below' => '配置个人设定错误。查看以下消息', 'Every minute' . "\0" . 'Every %d minutes' => '每分钟 每 %d 分钟', 'Excessive failed login attempts' => '登录尝试失败次数过多', 'Excessive login attempts (%s)' => '登录尝试次数过多 (%s)', 'Excessive login attempts (user)' => '登录尝试次数过多（用户）', 'Excessive login attempts by a user.' => '用户登录尝试次数过多。', 'Excessive login attempts by an agent?' => '代理尝试登录次数过多？', 'Execution Order' => '执行顺序', 'Expandable Variables' => '可扩展的变量', 'Expecting NULL or instance of %s. Got a %s instead' => '返回值 %s，期望空值或 %s 的实例。', 'Expires' => '过期', 'Export' => '导出', 'Ext' => '外部', 'Extended Access' => '扩展权限', 'Extension' => '分机', 'F. Last' => 'F 名称', 'FAQ' => '常见问题', 'FAQ Categories' => '常见问题类别', 'FAQ answer is required' => '需要常见问题回答', 'FAQ article' => '常见问题文章', 'FAQ category' => '常见问题类别', 'FAQ category the question belongs to.' => '问题所属的常见问题类别。', 'FAQs' => '常见问题', 'FTP' => 'FTP', 'Failed agent login attempt (%s)' => '代理尝试登录已失败 (%s)', 'Failed login attempt (user)' => '登录尝试失败（用户）', 'Featured' => '精选', 'Featured (promote to front page)' => '精选(提升至首页)', 'Featured Questions' => '热门提问', 'February' => '二月', 'Fetch Frequency' => '获取频率', 'Fetch interval required' => '需要获取间隔', 'Fetch on auto-cron' => '获取自动计划任务', 'Fetched Emails' => '已获取电子邮件', 'Fewest digits allowed in a valid phone number' => '有效电话号码允许的最少数字', 'Field Configuration' => '字段配置', 'Field Setup' => '字段设置', 'Field has validation errors' => '字段出现验证错误', 'Field variable name is not unique' => '字段变量名称不是唯一的', 'Fields' => '字段', 'Fields marked editable allow agents and endusers to update the content of this field after the form entry has been created.' => '标记字段为可编辑将允许代理和最络用户在字段创建后仍可更新此字段内容。', 'Fifth' => '第五', 'File Import Error' => '导入文件出错', 'File Upload' => '文件上传', 'File Upload Error' => '文件上传错误', 'File is too large' => '文件过大', 'File size is too large' => '文件尺寸过大', 'File type is not allowed' => '不允许的文件类型', 'Filter' => '筛选', 'Filter Actions' => '筛选动作', 'Filter Name' => '筛选名称', 'Filter Rules' => '筛选规则', 'Filter Status' => '筛选状态', 'Filters are executed based on execution order. Filter can target specific ticket source.' => '根据执行顺序执行筛选。筛选可针对特定咨询源。', 'First' => '名称', 'First L.' => 'L 姓氏', 'First Last' => '姓氏 名称', 'First M. Last' => 'M 姓氏 名称', 'First Name' => '名字', 'First name is required' => '需要名字', 'First name required' => '需要名字', 'Flagged as overdue by the system {timestamp}' => '被系统标记为过期 {timestamp}', 'For Agents' => '适用于代理', 'For EndUsers' => '适用于终端用户', 'For EndUsers Only' => '仅适用于终端用户', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => '要获取完整和最新的指南，参见 %1$s osTicket 维基百科 %2$s', 'For details - please view %s or check your email.' => '若需详细信息，请查看 %s 或检查您的电子邮件。', 'Forever' => '永久', 'Forgot My Password' => '忘记我的密码', 'Forgot your login info? Contact Admin.' => '忘记您的登录信息？联系管理员。', 'Form Fields' => '表单字段', 'Format' => '格式', 'Forms' => '表单', 'Forms are used to allow for collection of custom data' => '表单被用于允许收集自定义数据', 'Fourth' => '第四', 'Free text shown in the form, such as a disclaimer' => '表单中显示的自由文本，如免责声明', 'Frequently Asked Questions' => '常见的问题', 'Friday' => '周五', 'From' => '发自', 'From Email' => '从电子邮件中', 'From name to use when replying to a thread' => '当回贴时使用姓名', 'Full 24-hour day' => '整24小时', 'Full Name' => '全名', 'General Settings' => '一般设置', 'Get Professional Help' => '获取专业帮助', 'Getting ready!' => '准备！', 'Global default task settings and options.' => '全局默认任务选项和设置', 'Global setting - can be disabled at department or email level.' => '全局设置 — 可禁用部门或电子邮件等级。', 'Go!' => '开始！', 'Good luck.' => '祝您好运。', 'Grace Period' => '宽限期', 'Grace Period (hrs)' => '宽限期（小时）', 'Grace period required' => '需要宽限期', 'Guest' => '访客', 'Guest Ticket Access' => '访客咨询访问', 'Guest User' => '访客用户', 'HTML' => 'HTML', 'Have an account with us?' => '您有账户吗？', 'Header Spoofing' => '标题欺骗', 'Height' => '高度', 'Help Text' => '帮助文本', 'Help Topic' => '帮助主题', 'Help Topic Information' => '帮助主题信息', 'Help Topics' => '帮助主题', 'Help text shown with the field' => '与字段一起显示的帮助文本', 'Help topic' => '帮助主题', 'Help topic full path' => '帮助主题的完整路径', 'Help topic name is required' => '需要帮助主题名称', 'Help topic selection is required' => '需要帮助主题选项', 'Helpdesk Name' => '帮助中心名称', 'Helpdesk Name/Title' => '帮助中心名称/标题', 'Helpdesk Status' => '帮助中心状态', 'Helpdesk URL' => '帮助中心URL地址', 'Helpdesk URL is required' => '需要帮助中心 URL', 'Helpdesk software - powered by osTicket' => '帮助中心软件-由 osTicket 提供支持', 'Helpdesk title is required' => '需要帮助中心标题', 'Here you can manage the question and answer for the article. Multiple languages are available if enabled in the admin panel.' => '这里您可以管理文章的提问和解答。如果在管理板块已启用，也可管理多语种。', 'Hidden' => '隐藏', 'Hide agent\'s name on responses.' => '隐藏代理回复名称。', 'Highly recommended for non western european language content' => '强烈推荐用于非西欧语言内容', 'Highly recommended for plugins and language packs' => '强烈推荐用于插件和语言包', 'Host Info' => '主机信息', 'Host name required' => '需要主机名称', 'Host, Port & Protocol Required' => '请配置主机端口和协议', 'Hostname' => '主机名', 'Hours' => '小时', 'Human Verification' => '真人验证', 'I\'d like to receive the following notifications' => '我想要接收以下通知', 'I\'m an agent' => '我是代理', 'IP' => 'IP', 'IP Address' => 'IP 地址', 'IP address of remote user, for web submissions' => '给网络订阅的远程用户的IP地址', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => '如果示例配置文件丢失，请确保上传“上传”文件夹中的所有文件或参见%1$s安装指南%2$s。', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => '如果这是您首次联系我们或您已丢失咨询编号，请 %s 打开新咨询 %s。', 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => '如果您需要寻求更高层次的支持，我们可在承诺响应时间段内提供<u>专业安装服务</u>和商业支持，访问核心开发团队。我们还可以帮助自定义您的 osTicket 系统，甚至开发新功能以满足您的独特需求。', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => '如果您确信出错，请尝试使用未更改的模板副本替换配置文件并重试或获取技术支持。', 'If you experience any problems, you can always restore your files/database backup.' => '如果出现任何问题，您可始终恢复文件/数据库备份。', 'Image is too square. Upload a wider image' => '图像过于方正。上传更宽的图像', 'Immutable' => '不可更改', 'Import' => '导入', 'Import Items' => '导入项目', 'Import Remote User' => '导入远程用户', 'Import Users' => '导入用户', 'Import a CSV File' => '导入 CSV 文件', 'Improves overall performance' => '提高整体性能', 'Improves performance creating and processing JSON' => '提升创建和处理 JSON 性能', 'In' => '在', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => '要升级至此 osTicket 版本，需要移植数据库。此升级程序将自动应用自上次升级后的 osTicket 数据库补丁。', 'In the database' => '在数据库中', 'In-Use' => '使用中', 'In-use template set cannot be disabled!' => '无法禁用使用中的模板设置！', 'Incoming Emails' => '接收电子邮件', 'Incoming message' => '接收消息', 'Incomplete client information' => '未完成客户信息', 'Incomplete selection' => '未完成选项', 'Increment' => '递增', 'Indicate ticket source' => '说明咨询来源', 'Indicate what to do with fetched emails' => '说明获取的电子邮件处理步骤', 'Info' => '信息', 'Information' => '信息', 'Initial response for the ticket' => '咨询初始回复', 'Install' => '安装', 'Install Now' => '立即安装', 'Install a new plugin' => '安装新插件', 'Installation Guide' => '安装指南', 'Installed' => '已安装', 'Installed Language Packs' => '已安装语言包', 'Installed Plugins' => '安装插件', 'Installing osTicket %s' => '正在安装 osTicket %s', 'Instance' => '实例', 'Instance Name and Status' => '实例名称和状态', 'Instance description and notes' => '实例描述和笔记', 'Instances (%d)' => '实例(%d)', 'Instructions' => '说明', 'Internal' => '内部', 'Internal Activity Alert' => '内部活动警报', 'Internal Note' => '内部通知', 'Internal Note details' => '内部注释详情', 'Internal Notes' => '内部通知', 'Internal error occurred' => '出现内部错误', 'Internal list for email banning. Do not remove' => '内部使用的受屏蔽email列表。不要删除。', 'Internal note <em>(expandable)</em>' => '内部通知<em>（可扩展）</em>', 'Internal note posted successfully' => '内部通知已发布成功', 'Internal notes viewable by all admins.' => '所有管理员可查看的内部通知。', 'Internal, Optional' => '内部，可选项', 'Internal, Required' => '内部，必选项', 'Interpreted as %s' => '解释为 %s', 'Invalid' => '无效', 'Invalid CSRF Token' => '无效 CSRF 令牌', 'Invalid CSRF token [%1$s] on %2$s' => '%2$s 上的无效 CSRF 令牌 [%1$s]', 'Invalid Credentials' => '无效凭证', 'Invalid action' => '无效动作', 'Invalid character in variable name. Please use letters and numbers only.' => '变量名称中的无效字符。请仅使用字母和数字。', 'Invalid check function: Must be callable' => '无效检查函数：必须调用', 'Invalid current password!' => '无效当前密码！', 'Invalid database port number' => '无效数据库端口号', 'Invalid date format - must be MM/DD/YY' => '无效日期格式，必须为年/月/日。', 'Invalid due date' => '无效截止日期', 'Invalid image file type' => '无效图像文件类型', 'Invalid input' => '无效输入', 'Invalid login' => '无效登录', 'Invalid match selection' => '无效匹配选项', 'Invalid match type selection' => '无效匹配类型选项', 'Invalid object: %s: Expected class' => '无效对象：%s：预期类', 'Invalid or missing information' => '无效信息或丢失信息', 'Invalid protocol' => '无效协议', 'Invalid reset token' => '无效重置令牌', 'Invalid reset token. Logout and try again' => '无效重置令牌。注销并重试', 'Invalid source given - %s' => '无效来源 - %s', 'Invalid template set specified' => '指定模板设置无效', 'Invalid ticket origin given' => '无效咨询来源', 'Invalid time span' => '时间区间无效', 'Invalid user-id' => '无效用户 ID', 'Invalid user-id given' => '提供的用户 ID 无效', 'It appears as though %s is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.' => '貌似%已被设置为系统收发邮箱同时被用来作为用户或管理员账号，请调整设置或获取技术帮助', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => '保持 osTicket 最新安装尤为重要。将公告、安全更新和警报直接发送给您！', 'Item Properties' => '项目属性', 'Items (%d)' => '项目(%d)', 'January' => '一月', 'John Doe' => 'John Doe', 'July' => '七月', 'June' => '六月', 'Keep me Updated' => '让我保持更新', 'Keywords — Optional' => '可选关键字', 'Knowledge Base Settings and Options' => '知识库设置和选项', 'Knowledge Base Status' => '知识库状态', 'Knowledgebase' => '知识库', 'Knowledgebase Article Content' => '知识库文章内容', 'Knowledgebase Settings' => '知识库设置', 'Label' => '标签', 'Label is required for custom form fields' => '自定义表单字段需要标签', 'Landing Page' => '登陆页', 'Language' => '语言', 'Language-Specific Attachments' => '特定语言附件', 'Last' => '姓氏', 'Last Login' => '最后登录', 'Last Message' => '最后消息', 'Last Month' => '上个月', 'Last Name' => '姓氏', 'Last Respondent' => '最后回复人', 'Last Response' => '最后回复', 'Last Update' => '最近更新', 'Last Updated' => '最近更新', 'Last Updated %s' => '最后更新 %s', 'Last Year' => '去年', 'Last month' => '上个月', 'Last name is required' => '需要姓氏', 'Last name required' => '需要姓氏', 'Last, First' => '名称，姓氏', 'Latest' => '最新', 'Latest date selectable' => '可选最新日期', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => '推出一个新客户支持平台可能是一项艰巨的任务。让我们为您提供入门帮助！我们可为您提供专业支持服务以协助您的组织获得 osTicket 并顺利运行。', 'Leading text shown before a value is selected' => '选择数值前显示重要文本', 'Learn More!' => '了解更多！', 'Legacy' => '遗留', 'Legal' => '合法', 'Letter' => '字母', 'Limit ticket access to ONLY assigned tickets' => '限制工单访问仅仅分配的工单', 'Link to view the ticket' => '链接并查看工单', 'List Name' => '列出名称', 'List of all recipient names' => '所有收件人名单', 'List of email addresses' => '电子邮件地址列表', 'List of file names' => '文件名列表', 'List of names' => '姓名列表', 'List of names and email addresses' => '姓名和电子邮件列表', 'Listing Type' => '列表类型', 'Lists' => '列表', 'Loading' => '载入', 'Loading ...' => '正在加载……', 'Locale Defaults' => '语言环境默认值', 'Locale Defaults, 24-hour Time' => '默认语言，24小时制', 'Localization' => '本地化', 'Lock' => '锁定', 'Lock Semantics' => '锁定语义', 'Lock denied!' => '锁定被拒绝！', 'Lock on activity' => '锁定和活动', 'Lock on view' => '锁定和视图', 'Locked' => '已锁定', 'Locked (Administrative)' => '已锁定（管理）', 'Locked (Pending Activation)' => '已锁定（等待激活）', 'Locked staff won\'t be able to login to Staff Control Panel.' => '已锁定工作人员无法登录工作人员控制面板。', 'Log Date' => '日志日期', 'Log In' => '登录', 'Log Level' => '日志等级', 'Log Out' => '注销', 'Log Title' => '日志标题', 'Log Type' => '日志类型', 'Login Backdrop' => '登录背景', 'Login With' => '登录', 'Login via email' => '通过电子邮件登录', 'Logos' => '徽标', 'Long Answer' => '冗长的回答', 'Longest Thread' => '持续时间最长的帖子', 'Looking for your other tickets?' => '正在查找其他咨询？', 'Lookup a user' => '查找用户', 'Lookup or create a user' => '查询或创建用户', 'Mail Fetch Error' => '邮件获取出错', 'Mail Fetch Failure Alert' => '邮件获取失败提醒', 'Mail Fetcher' => '邮件获取程序', 'Mail fetcher cron call [%s]' => '邮件获取程序自动计划任务调用 [%s]', 'Mailbox' => '邮箱', 'Mailbox Setting' => '邮箱设定', 'Mailer Error' => '邮件程序错误', 'Mailer Warning' => '邮差警告', 'Maintain access to current primary department' => '维护当前部门的访问权限', 'Make Internal' => '更改为内部', 'Make Public' => '更改为公共', 'Make the title short and clear.' => '确保标题简短清晰。', 'Making fields <em>visible</em> allows agents and endusers to view and create information in this field.' => '使字段 <em>可见</em> 将允许代理和最终用户查看并 填写字段内容。', 'Malformed UTF-8 characters, possibly incorrectly encoded' => '畸形的 UTF-8 字符，编码可能不正确', 'Manage' => '管理', 'Manage Access' => '管理访问', 'Manage Account' => '管理账户', 'Manage Account Access' => '管理账户访问', 'Manage Agent' => '管理代理', 'Manage Agents' => '管理代理', 'Manage Collaborators' => '管理合作伙伴', 'Manage Content' => '管理内容', 'Manage FAQ Access' => '管理FAQ权限', 'Manage Forms' => '管理表单', 'Manage Options' => '管理选项', 'Manage Organization' => '管理组织', 'Manage Sequences' => '管理序列', 'Manage User' => '管理用户', 'Manage Your Profile Information' => '管理您的个人设定信息', 'Manager' => '管理者', 'Manual upgrade required (ajax failed)' => '需要手动升级（ajax 已失败）', 'Manually' => '手动', 'Manually Sorted' => '手动排序', 'March' => '三月', 'Mark as Answered' => '标记为已解答', 'Mark as Overdue' => '标记为过期', 'Mark as Unanswered' => '标记为未解答', 'Marked overdue!' => '已标记为过期！', 'Match All' => '匹配所有', 'Match Any' => '匹配任意', 'Matches Regex' => '匹配正规表达式', 'Max Length' => '最大长度', 'Max allowed: %d' => '最大容许：%d', 'Max open tickets (%1$d) reached for %2$s' => '%2$s 已达最大未完成咨询 (%1$d) 条数', 'Maximum <b>Open</b> Tickets' => '最大<b>未完成</b>咨询数', 'Maximum File Size' => '最大文件尺寸', 'Maximum Files' => '最大文件数', 'Maximum Open Tickets Limit (%s)' => '最大未完成咨询条数限制 (%s)', 'Maximum Page size' => '最大页面大小', 'Maximum emails required' => '需要最大电子邮件数', 'Maximum failed login attempts reached' => '已达最大失败登录尝试次数', 'Maximum open tickets (%1$d) reached for %2$s' => '%2$s 已达最大未完成咨询 (%1$d) 条数', 'Maximum open tickets reached for %s.' => '%s 已达最大未完成咨询条数。', 'Maximum stack depth exceeded' => '已超过最大堆栈深度', 'May' => '五月', 'Me' => '我', 'Members' => '成员', 'Merge' => '合并', 'Message' => '内容', 'Message Posted Successfully' => '消息已成功发布', 'Message body' => '消息正文', 'Message content' => '消息内容', 'Message content is required' => '需要消息内容', 'Message from the EndUser' => '来自最终用户的消息', 'Message recipient' => '消息收件人', 'Message required' => '需要消息', 'Message shown to user if the input does not match the validator' => '输入无法匹配验证人时显示给用户的消息', 'Message shown to user if the item entered is not in the list' => '如果输入的项目不在列表中，则向用户显示消息', 'Migrate to osTicket %s' => '移植至 osTicket %s', 'Minimum length' => '最短长度', 'Minimum requirements not met!' => '不符合最低要求！', 'Minimum requirements not met! Refer to Release Notes for more information' => '不符合最低要求！参见发布通知获取更多信息', 'Miscellaneous' => '其他', 'Missing or invalid data' => '数据丢失或无效', 'Mobile Number' => '手机号码', 'Mon-Fri' => '周一 ～ 周五', 'Monday' => '周一', 'Month' => '月份', 'Monthly' => '每月', 'More' => '更多', 'Most Recently Closed' => '最近关闭的', 'Most Recently Created' => '最近创建的', 'Most Recently Updated' => '最近更新的', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => '大多数主机使用“本地主机”作为本地数据库主机名。如果本地主机故障，检查您的主机。php.ini 中的默认端口设置是假定的。', 'Move Child Tasks to Parent' => '移动子工单到主工单', 'Move to folder' => '移动至文件夹', 'Mr. First M. Last Sr.' => '（名称）先生 M.（姓氏）先生', 'Mr. Last' => '（名称）先生', 'Multiselect' => '多选', 'Must be in the future' => '必须是将来的时间', 'Must be numeric value' => '必须是数值', 'Must check at least one permission for the role' => '必须选择至少一个角色', 'My Account Profile' => '我的账户个人设定', 'My Location' => '我的位置', 'My Name' => '我的姓名', 'My Profile' => '我的个人设定', 'My Signature' => '我的签名', 'My Tasks' => '我的任务', 'MySQL Database' => 'MySQL 数据库', 'MySQL Hostname' => 'MySQL 主机名', 'MySQL Password' => 'MySQL 密码', 'MySQL Table Prefix' => 'MySQL表前缀', 'MySQL Username' => 'MySQL 用户名', 'MySQL Version' => 'MySQL 版本', 'MySQL password associated with above user.' => '以上用户的相关 MySQL 密码', 'MySQLi extension for PHP' => 'MySQLi 扩展用于 PHP', 'Mystery Man' => '神秘人', 'NO FAQs found' => '未找到常见问题', 'Name' => '名称', 'Name Expansion' => '扩展名', 'Name Formatting' => '姓名格式', 'Name Required' => '需要名称', 'Name already exists' => '名称已存在', 'Name already in use' => '名称正在使用中', 'Name already in-use' => '名称已占用', 'Name and Email' => '名称和电子邮件', 'Name is required' => '需要名称', 'Name is too short. 3 chars minimum' => '名称过短，最少 3 个字符', 'Name of the database osTicket will use.' => 'osTicket 将使用的数据库名。', 'Name of ticket owner' => '工单所有者的名字', 'Name required' => '需要名称', 'Need Help?' => '需要帮助？', 'Never Purge Logs' => '从不清除日志', 'New Activity Alert' => '新活动通知', 'New Activity Notice' => '新活动通知', 'New Internal Activity Alert' => '新的内部活动警报', 'New Internal Note' => '新的内部提醒', 'New Message' => '新消息', 'New Message Alert' => '新消息通知', 'New Message Auto-response' => '新消息自动回复', 'New Password' => '新密码', 'New Response' => '新回复', 'New Sequence' => '新序列', 'New Task' => '新任务', 'New Task Alert' => '新任务通知', 'New Ticket' => '新咨询', 'New Ticket Alert' => '新咨询通知', 'New Ticket Auto-reply' => '新咨询自动回复', 'New Ticket Auto-response' => '新咨询自动回复', 'New Ticket Notice' => '新咨询通知', 'New Ticket Settings' => '新咨询设置', 'New Ticket by Agent' => '代理新咨询', 'New entries cannot be created unless all <em>required</em> fields have valid data.' => '无法创建新的条目，除非所有<em>必填</em> 字段中的内容有效。', 'New internal note posted' => '有新的内部通知', 'New password MUST be different from the current password!' => '新密码必须与当前密码不同！', 'New password is required' => '需要新密码', 'New response posted' => '有新的回复', 'New ticket options' => '新咨询选项', 'New tickets from the email address will be auto-rejected.' => '将自动拒收此电子邮件地址中的新咨询。', 'New tickets from the email address will be automatically rejected.' => '将自动拒收电子邮件地址中的新咨询。', 'News & Announcements' => '新闻、&公告', 'No' => '否', 'No API keys found' => '未找到 API 密钥', 'No FAQ categories found!' => '未找到常见问题类别！', 'No SLA plans found' => '未找到 SLA 计划', 'No agents available for assignment' => '没有代理可以分配', 'No agents found!' => '未找到代理！', 'No banned emails found!' => '未找到已拦截的电子邮件！', 'No banned emails matching the query found!' => '未找到匹配查询的已拦截电子邮件！', 'No canned responses' => '无封装回复', 'No custom lists defined yet — %s add one %s!' => '还未定义自定义列表 — %s 添加一个%s！', 'No departments found!' => '未找到部门！', 'No emails found!' => '未找到电子邮件！', 'No entries have been posted to this thread.' => '此帖子未提交任务信息', 'No errors' => '无错误', 'No extra forms defined yet — %s add one! %s' => '还未定义额外表单— %s 添加一个！%s', 'No fields selected for searching' => '未指定查询字段', 'No fields set up' => '无字段设置', 'No filters found' => '未找到筛选', 'No help topics found' => '未找到帮助主题', 'No limit' => '无限制', 'No logs found' => '未找到日志', 'No one (disable Alerts and Notices)' => '没有人（禁用提醒和通知）', 'No organizations found!' => '未找到组织！', 'No pages found!' => '未找到页面！', 'No plugins installed yet — %s add one %s!' => '还未安装插件— %s 添加一个%s！', 'No premade responses found!' => '未找到预先回复！', 'No restrictions' => '无限制', 'No roles defined yet — %s add one %s!' => '尚未设定角色— %s添加一个 %s！', 'No such agent' => '没有这个的代理', 'No such task' => '没有这个任务', 'No such thread' => '找不到贴子', 'No such ticket' => '无此类咨询', 'No teams available for assignment' => '没有团队可分配', 'No teams found!' => '未找到团队！', 'No templates found!' => '未找到模板！', 'No thanks.' => '不，谢谢。', 'No users found!' => '未找到用户！', 'No, Cancel' => '不，取消', 'None' => '无', 'None (Disable Logger)' => '无（禁用日志记录器）', 'None: Use PHP mail function' => '无：使用 PHP 邮件函数', 'Not Equal' => '不等同', 'Not all selected items were updated' => '不是所有被选中的项目被更新了', 'Not currently translated' => '当前没有翻译', 'Not yet registered?' => '还没有注册吗？', 'Note content is required' => '需要通知内容', 'Note details' => '通知详细信息', 'Note posted successfully' => '备注发布成功', 'Note title - summary of the note (optional)' => '通知标题，通知概要（可选项）', 'Notes' => '通知', 'Notes (%d)' => '通知 (%d)', 'Notes about the canned response.' => '封装回复相关通知', 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => '无需执行任何操作！系统已升级至<b>%s</b>，且无需应用待定补丁。', 'Nothing to do! System already upgraded to the current version' => '无需执行任何操作！系统已升级至当前版本', 'Notice sent to the user.' => '发送至用户的通知。', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => '启用此功能，代理将以其自身名义（例如，电话）在创建新咨询时发送通知至用户。', 'November' => '十一月', 'Number' => '编号', 'Numeric value required (in hours)' => '需要数值（以小时为计量单位）', 'OK' => '确定', 'October' => '十月', 'Offline' => '离线', 'Offline Page' => '离线页', 'On the' => '在', 'Once again, thank you for choosing osTicket as your new customer support platform! ' => '再次感谢您选择 osTicket 作为您的新客户支持平台！', 'Once again, thank you for choosing osTicket.' => '再次感谢您选择 osTicket。', 'One of my teams' => '本团队成员之一', 'One or more Tickets selected is part of a merge. Merged Tickets cannot be %s.' => '所选的一个或多个工单是合并的一部分。合并工单不能为 %s。', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => '正在使用一个或多个 %s，无法禁用/删除。', 'One user' . "\0" . '%d users' => '一名用户 %d 名用户', 'Online' => '在线', 'Only open tickets can be assigned' => '仅可分配未完成的咨询', 'Oops' => '糟糕', 'Open' => '打开', 'Open Tasks' => '新建任务', 'Open Tickets' => '未完成咨询', 'Open a New Task' => '新建任务', 'Open a New Ticket' => '新建工单', 'Open tickets: %d' => '未完成咨询：%d', 'Opened' => '已打开', 'Optional' => '可选项', 'Optional internal note (recommended on assignment)' => '内部通知（可选项），推荐用于分配', 'Optional reason for deleting %s' => '删除 %s 的可选原因', 'Optional reason for status change (internal note)' => '内部通知状态更改原因（可选项）', 'Optional reason for the assignment' => '可选的认领原因', 'Optional reason for the claim' => '可选的认领原因', 'Optional reason for the deletion' => '可选的删除原因', 'Optional reason for the transfer' => '移交原因 [可选]', 'Optional response to the above issue.' => '回复上述问题（可选项）。', 'Optional signature used on outgoing emails.' => '用于发送电子邮件的可选签名。', 'Optionally select a leader for the team' => '为团队选择个负责人（可选）', 'Optionally, choose acceptable file types.' => '选择可接受文件类型（可选）。', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => '输入其他文件类型扩展名以逗号分隔的列表（例如，.doc，.pdf）（可选）。', 'Optionally, this field can prevent closing a thread until it has valid data.' => '可选的，由于字段内容无效无法关闭帖子。', 'Options' => '选项', 'Order' => '顺序', 'Order required' => '需要排序', 'Organization' => '组织', 'Organization Account Manager' => '组织账户管理者', 'Organization Data' => '组织数据', 'Organization ID Required' => '请输入组织ID', 'Organization ID must be specified for import' => '必须指定组织 ID 以进行导入', 'Organization Lookup' => '查找组织', 'Organization Members' => '组织成员', 'Organization Not Found' => '没有找到该组织', 'Organization for %s' => '%s 组织', 'Organization with the same name already exists' => '已存在相同名称的组织', 'Organizations' => '组织', 'Original' => '初始的', 'Original Message' => '原始消息', 'Original Thread Entry' => '初始线程条目', 'Oscar\'s A-Team' => '奥斯卡A团队', 'Other' => '其他', 'Other Languages' => '其他语言', 'Other Resources' => '其他资源', 'Other Variables' => '其他变量', 'Outgoing' => '发送', 'Outgoing Email' => '发送电子邮件', 'Outgoing Email Settings' => '发送电子邮件设置', 'Outgoing response' => '发送回复', 'Overdue' => '过期', 'Overdue Task Alert' => '过期任务提醒', 'Overdue Tasks' => '过期的任务', 'Overdue Ticket Alert' => '过期咨询提醒', 'Overlimit Notice' => '超限通知', 'PHP Extensions' => 'PHP 扩展', 'PHP Settings' => 'PHP 设置', 'PHP Version' => 'PHP 版本', 'PNG support is required for Image Captcha' => '图像 Captcha 需要 PNG 支持', 'POP mail servers do not support folders' => 'POP邮件服务器不支持文件夹', 'PS' => 'PS', 'Padding Character' => '填充字符', 'Page' => '页面', 'Page Content' => '页面内容', 'Page Not Found' => '未找到页面', 'Page body is required' => '需要页面正文', 'Page information' => '页面信息', 'Page is in-use!' => '页面正在使用中！', 'Pages' => '页面', 'Paper Size' => '纸张大小', 'Paper size used when printing tickets to PDF' => '打印咨询至 PDF 时使用的页面大小', 'Parameter count does not match query' => '参数计数不匹配查询', 'Parent' => '主', 'Parent Topic' => '父主题', 'Parent filter ID required' => '需要父筛选 ID', 'Participants: Send new activity notice' => '参与者：发送新活动通知', 'Password' => '密码', 'Password Change' => '密码更改', 'Password Reset Email' => '密码重置电子邮件', 'Password Reset Required' => '需要重置密码', 'Password change required to continue' => '更改密码方可继续', 'Password is too long' => '密码过长', 'Password must be at least 6 characters' => '密码必须至少包含 6 个字符', 'Password required' => '需要密码', 'Password reset is not enabled for your account. Contact your administrator' => '您的帐户未启用密码重置。联系您的管理员。', 'Password resets are disabled' => '密码重置已禁用', 'Password update failed:' => '密码更新失败：', 'Passwords do not match' => '密码不匹配', 'Patch %s applied successfully' => '补丁 %s 已成功应用', 'Permission Denied. You are not allowed to assign/claim tickets.' => '权限被拒绝。您未被允许分配/投诉咨询。', 'Permission Denied. You are not allowed to ban emails' => '权限被拒绝。您未被允许拦截电子邮件', 'Permission Denied. You are not allowed to edit tickets' => '权限被拒绝。您未被允许编辑咨询', 'Permission Denied. You are not allowed to flag tickets overdue' => '权限被拒绝。您未被允许旗标咨询为过期', 'Permission Denied. You are not allowed to remove emails from banlist.' => '权限被拒绝。您未被允许删除拦截列表中的电子邮件。', 'Permission denied' => '拒绝请求', 'Permissions' => '权限', 'Personal name' => '个人姓名', 'Phone' => '电话', 'Phone Number' => '手机号码', 'Phone number of ticket owner' => '工单所有者手机号', 'Phone number | ext' => '电话号码 | 分机', 'Placeholder' => '占位符', 'Please Confirm' => '请确认', 'Please Confirm Email Address Page' => '请确认电子邮件地址页面', 'Please Wait!' => '请稍候！', 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => '请更改配置文件 (%1$s) 权限以删除写入权限。例如，<i>chmod 644 %2$s</i>', 'Please confirm to continue.' => '请确认以继续。', 'Please consider turning off register globals if possible' => '如有可能，请关闭注册为全局变量。', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => '请不要取消或关闭浏览器。此阶段的任何错误都是致命的。', 'Please enter your username or email' => '请输入您的用户名或电子邮件', 'Please fill in the form below to open a new ticket.' => '请填写以下表单以打开新咨询。', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => '请填写以下信息以继续 osTicket 安装。需要所有字段。', 'Please follow the instructions below to give read and write access to the web server user.' => '请遵循以下说明，给予网页服务器用户读取和写入权限。', 'Please make at least {0} selections. {1} checked so far.' => '请选择至少 {0} 选项。目前已有 {1} 项已勾选。 ', 'Please manually check the Fetch Folder' => '请核对收件箱名称在邮箱是否存在', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => '请注意，非基变量取决于使用内容。访问 osTicket 维基百科获取最新文档。', 'Please note that updates will be reflected system-wide.' => '请注意，将在全系统范围内反映更新。', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => '%1$s 寻求 %2$s 帮助时，请注意错误（如有）。', 'Please provide your email address and a ticket number.' => '请提供您的电子邮件地址和咨询编号。', 'Please re-enter the text again' => '请再次重新输入文本', 'Please refer to %s for more information about changes and/or new features.' => '请参见 %s 获取关于更改和/或新功能的更多信息。', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => '请参见%1$s升级指南%2$s获取更多信息。', 'Please remove {0} selection(s).' => '请删除 {0} 选项。', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => '请重命名配置文件 include/%s 为 include/ost-config.php 以避免可能的冲突。', 'Please try again!' => '请重试', 'Please wait... it will take a second!' => '请稍候...它将需要一点时间 ！', 'Please wait... while we install your new support ticket system!' => '请等待……正在安装您的新支持咨询系统！', 'Please wait... while we upgrade your osTicket installation!' => '请等待……我们正在升级您的 osTicket 安装！', 'Plugin' => '插件', 'Plugin Information' => '插件信息', 'Plugin Instance' => '插件实例', 'Plugin Instances' => '插件实例集', 'Plugin Name' => '插件名称', 'Plugin Requires' => '需要插件', 'Plugin Settings' => '插件设置', 'Plugin description and instructions' => '插件描述和建议', 'Plugins' => '插件', 'Plural Name' => '复数名称', 'Port Number' => '端口号', 'Port required' => '需要端口', 'Post Internal Note' => '发布内部通知', 'Post Note' => '发布通知', 'Post Reply' => '发布回复', 'Post Update' => '最近更新', 'Post a Reply' => '发布回复', 'Post-Install Setup' => '安装后设置', 'Post-upgrade' => '升级后', 'Poster' => '公告', 'Powered by' => '由提供', 'Preferences' => '用户偏好设置', 'Preferred Language' => '首选语言', 'Preferred Locale' => '本地偏好', 'Prefix already in-use' => '前缀已在使用中', 'Premade' => '预制', 'Premade Replies' => '预先回复', 'Prerequisites' => '前提条件', 'Preview Task' => '预览任务', 'Preview Ticket' => '预览咨询', 'Primary Contacts' => '主要联系人', 'Primary Department' => '主要部门', 'Primary Language' => '主要语言', 'Primary Role' => '主要角色', 'Primary contacts see all tickets' => '主要联系人可见所有票', 'Print' => '打印', 'Print <b>Internal</b> Notes/Comments' => '打印<b>内部</b>通知/评论', 'Print Notes' => '打印通知', 'Priority' => '优先级', 'Priority Level' => '优先级等级', 'Private' => '私有', 'Private — Only agents can register users' => '私有 — 仅代理可注册用户', 'Private/Internal' => '私有/内部', 'Profile' => '个人设定', 'Profile preferences and settings' => '个人偏好和设置', 'Profile update error.' => '配置信息更新出错！', 'Profile updated successfully' => '个人设定已更新成功', 'Prompt' => '提示', 'Properties' => '属性', 'Protocol' => '协议', 'Public' => '公共', 'Public URL' => '公共 URL', 'Public — Anyone can register' => '公共 — 所有人均可注册', 'Published' => '已发布', 'Purge Logs' => '清除日志', 'Query argument is required' => '需要查询参数', 'Query returned 0 results.' => '查询返回 0 个结果。', 'Query token not found' => '未找到查询令牌', 'QuerySet is read-only' => '查询集是只读属性', 'Question' => '问题', 'Question already exists' => '问题已存在', 'Question required' => '需要问题', 'Random' => '随机', 'Raw Email Headers' => '原始邮件头', 'Re-enter your username or email' => '重新输入您的用户名或电子邮件', 'Reason for editing the task (optional)' => '编辑项目的原因（可选）', 'Reassign' => '重新分配', 'Received From: %1$s <%2$s>' => '收到来自: %1$s <%2$s>', 'Recipient' => '收件人', 'Recipients' => '收件人', 'Recommended' => '推荐', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => '参见%1$s升级指南%2$s获取最新提示', 'Refer to the %s Installation Guide %s on the wiki for more information.' => '参见维基百科的 %s 安装指南 %s获取更多信息。 ', 'Refresh' => '刷新', 'Refresh Token' => '更新令牌', 'Refresh the current page to restore and continue your draft.' => '刷新当前页面以恢复并继续编辑您的草稿。', 'Regex compile error: (#%s)' => '正规表达式编译错误：(#%s)', 'Register' => '注册', 'Register: %s' => '注册：%s', 'Registered' => '已注册', 'Registration Method' => '注册方式', 'Registration Required' => '需要注册', 'Regular Expression' => '正规表达式', 'Reject Ticket' => '拒绝咨询', 'Related Resources' => '相关资源', 'Related Tickets' => '相关咨询', 'Relative Time' => '相对时间', 'Release (unassign) Ticket' => '释放（未分配）咨询', 'Release Notes' => '发布通知', 'Relevance' => '有关的', 'Reload' => '重新加载', 'Remember to back up your osTicket database' => '记住备份您的 osTicket 数据库', 'Remote Mailbox' => '远程邮件夹', 'Remove' => '删除', 'Remove Existing Data?' => '是否删除现有数据？', 'Remove all data entered for <u> %s </u>?' => '是否删除输入用于 <u> %s </u> 的所有数据？', 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => '重命名文件<b>include/settings.php</b>为<b>include/ost-config.php</b>并点击下方继续。', 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => '重命名示例文件 <b>include/ost-sampleconfig.php</b> 为 <b>ost-config.php</b> 并点击下方继续。', 'Renew' => '更新', 'Reopen' => '重新开启', 'Reopen Auto Assignment' => '在安排人员时重开', 'Reopen Count' => '重开咨询数', 'Reopen Date' => '重开日期', 'Reopen Status' => '重新打开状态', 'Reopen Task #%s' => '重新开启任务 #%s', 'Reopened' => '重新开启', 'Reopened by <b>{somebody}</b> {timestamp}' => '被 <b>{somebody}</b> {timestamp} 重新打开', 'Repeats' => '重复', 'Reply' => '回复', 'Reply Separator Tag' => '回复分隔符标记', 'Reply posted successfully' => '回复已成功发布', 'Reply separator is required to strip quoted reply.' => '条状引用回复需要回复分隔符。', 'Reply-To Email' => '回复电子邮件', 'Reply-To Name' => '回复名称', 'Report timeframe' => '报表时段', 'Request failed - retry again!' => '请求已失败，请重试！', 'Require Client Login' => '需要客户登陆', 'Require email verification on "Check Ticket Status" page' => '需要“检查咨询状态”页的电子邮件验证', 'Require entry to close a thread' => '需要有效的条目才可关闭帖子', 'Require password change at next login' => '下次登陆时需要更改密码', 'Require password change on login' => '登录时需要更改密码', 'Require registration and login to create tickets' => '需要注册并登录创建咨询', 'Required' => '必选项', 'Required for Agents' => '代理必选项', 'Required for EndUsers' => '终端用户必选项', 'Required for mail fetching' => '需要用于获取电子邮件', 'Required to close a thread' => '需要关闭一个帖子', 'Required to close ticket' => '需要关闭一个咨询', 'Resend' => '重新发送', 'Resend Entry' => '重发', 'Resent' => '重新发送', 'Reset' => '重置', 'Reset Access' => '复位权限', 'Reset Agent Permissions' => '重设代理人密码', 'Reset Changes' => '重置更改', 'Reset Permissions' => '复位权限', 'Reset Token Expiration' => '重置令牌过期', 'Reset link used by the password reset feature' => '供密码重置功能使用的重置链接', 'Resource Owner' => '拥有者', 'Resource Owner Required' => '需要拥有则者', 'Response' => '回复', 'Response Time' => '响应时间', 'Response content is required' => '需要回复内容', 'Response required' => '需要回复', 'Response text is required' => '需要回复文本', 'Response/Reply Template' => '回复模板', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => '从备份中还原以前的版本并重试或%1$s寻求帮助%2$s。', 'Restrict by File Type' => '文件类型限制', 'Retype Password' => '重新输入密码', 'Retype admin\'s password. Must match.' => '再次输入管理员密码。必须匹配。', 'Role' => '角色', 'Role for primary department is required' => '必须为主要部门指定角色', 'Role updated successfully' => '角色已更新成功', 'Roles' => '角色', 'Roles are used to define agents\' permissions' => '角色是用于设定代理的权限', 'Rules' => '规则', 'Rules Matching Criteria' => '规则匹配条件', 'Rules are applied based on the criteria.' => '根据条件应用规则。', 'SLA' => 'SLA', 'SLA Plan' => 'SLA 计划', 'SLA can be overridden on ticket transfer or help topic change' => '可覆盖咨询传输或帮助主题更改相关 SLA ', 'SMTP' => 'SMTP', 'SMTP Settings' => 'SMTP 设置', 'SQL errors' => 'SQL 错误', 'SYSTEM' => '系统', 'SYSTEM (Auto Assignment)' => '系统（自动分配）', 'SYSTEM (Canned Reply)' => '系统（封装回复）', 'SYSTEM BAN LIST filter is <b>DISABLED</b>' => '系统拦截列表筛选<b>已禁用</b>', 'Same as' => '同于', 'Sat-Sun' => '周六 ～ 周日', 'Saturday' => '周六', 'Save' => '保存', 'Save Changes' => '保存更改', 'Save and Resend' => '保存&重发', 'Saving' => '保存中', 'Schema' => '架构', 'Schema Signature' => '架构签名', 'Search' => '搜索', 'Search Results' => '搜索结果', 'Search by email, phone or name' => '按电子邮件、电话或名称搜索', 'Search existing organizations or add a new one.' => '搜索现有组织或添加新组织。', 'Search existing users or add a new user.' => '搜索现有用户或添加新用户。', 'Search existing users.' => '搜索已有用户', 'Search items' => '搜索项目', 'Search our knowledge base' => '搜索知识库', 'Second' => '第二', 'Secondary Languages' => '第二语言', 'Section Break' => '分节符', 'Security Alerts' => '安全提醒', 'See all tickets in search results, regardless of access' => '在返回结果中查看所有咨询', 'Select' => '选择', 'Select Action' => '选择动作', 'Select Agent' => '选择代理', 'Select Authentication' => '选择认证方式', 'Select Contacts' => '选择联系人', 'Select Day of the Week' => '选定的一周中的某天', 'Select Default Department' => '选择默认部门', 'Select Default Email Template Set' => '选择默认电子邮件模板设置', 'Select Department' => '选择部门', 'Select FAQ Category' => '选择常见问题类别', 'Select FROM Email' => '选择来源电子邮件', 'Select Help Topic' => '选择帮助主题', 'Select Landing Page' => '选择登陆页', 'Select Offline Page' => '选择离线页', 'Select One' => '选择一项', 'Select Organization' => '选择组织', 'Select Page Type' => '选择页面类型', 'Select Print Paper Size' => '选择打印纸张大小', 'Select Role' => '选择角色', 'Select Source' => '选择来源', 'Select Storage Backend' => '选定文件存储', 'Select Team' => '选择团队', 'Select Thank-You Page' => '选择感谢页', 'Select Type' => '选择类型', 'Select User' => '选择用户', 'Select a Channel' => '选择渠道', 'Select a Default' => '选择默认', 'Select a Help Topic' => '选择一个帮助主题', 'Select a Language' => '选择语言', 'Select a Team' => '选取一个团队', 'Select a canned response' => '选择封装回复', 'Select a department' => '选择部门', 'Select a valid SLA' => '选择有效 SLA', 'Select a valid role' => '选择一个有效的角色', 'Select a value from the list' => '选择列表中的值', 'Select an Action' => '选取一个动作', 'Select an Agent' => '选取一个代理', 'Select an Agent OR a Team' => '选择代理或团队', 'Select an agent or team from the list' => '选择列表中的代理或团队', 'Select from email address' => '从电子邮件地址中选择', 'Select protocol' => '选择协议', 'Select recipient(s)' => '选择收件人', 'Selected date is earlier than permitted' => '所选日期早于允许日期', 'Selected date is later than permitted' => '所选日期晚于允许日期', 'Selection required' => '需要选项', 'Send Activation Email' => '发送激活电子邮件', 'Send Email' => '发送电子邮件', 'Send Message' => '发送消息', 'Send Password Reset Email' => '发送密码重置电子邮件', 'Send a welcome email with login information' => '发送带有登陆信息的欢迎邮件', 'Send account activation email to %s.' => '发送账户激活电子邮件至 %s。', 'Send an Email' => '发送电子邮件', 'Send the agent a password reset email' => '发送密码重置邮件给此代理', 'Separate Threads' => '单独线程', 'September' => '九月', 'Sequence' => '序列', 'Server Information' => '服务器信息', 'Server configuration error' => '服务器配置错误', 'Service Level Agreement' => '服务等级协议', 'Service Level Agreements' => '服务等级协议', 'Service Time' => '服务时间', 'Services' => '服务', 'Session timed out due to inactivity' => '由于闲置导致会话超时', 'Set' => '设置', 'Set Agent Password' => '设置代理人密码', 'Set Department' => '设置部门', 'Set Help Topic' => '设置帮助主题', 'Set Password' => '设置密码', 'Set Priority' => '设置优先级', 'Set SLA Plan' => '设置SLA计划', 'Set Ticket Status' => '设置工单状态', 'Setting default timezone is highly recommended' => '强烈推荐时区默认设置', 'Settings' => '设置', 'Short Answer' => '简答', 'Short descriptive name.' => '简短的描述性名称。', 'Show Avatars' => '显示头像', 'Show Avatars on thread view.' => '线程视图显示头像', 'Show Images' => '显示图像', 'Show all tickets' => '显示所有咨询', 'Show date/time relative to user\'s timezone' => '显示用户时区相关日期/时间', 'Show time selection with date picker' => '使用日期选择器显示时间选项', 'Showing' => '正在显示', 'Sign In' => '登录', 'Sign Out' => '注销', 'Sign-In Page' => '登录页面', 'Sign-in Login Banner' => '登录标语', 'Signature' => '签名', 'Signature is made available as a choice, on ticket reply.' => '咨询回复可选择使用签名。', 'Site Pages' => '网站页', 'Size' => '尺寸', 'Size and maximum uploads setting mainly apply to web tickets.' => '尺寸和最大上传设置主要适用于网页咨询。', 'Small' => '小', 'Solution' => '解决方案', 'Someone else could be working on the same ticket.' => '其他人可以在同一个工单上工作', 'Something went wrong' => '出现错误', 'Sort' => '整理', 'Sort Order' => '排序顺序', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => '通过点击和拖动对此咨询上的表单排序。使用表单列表下的方框以添加新表单至咨询。', 'Sorting Mode' => '分页模式', 'Source' => '来源', 'Space Used' => '使用的空间', 'Space for Attachments' => '附件空间', 'Staff Control Panel' => '工作人员控制面板', 'Stale Tasks' => '过期项目', 'Start' => '开始', 'Start Upgrade Now' => '现在开始升级', 'Start writing your response here. Use canned responses from the drop-down above' => '在此处开始回复。使用上述下拉列表中的封装回复', 'Start writing your update here.' => '在这里开始编写更新。', 'Starts With' => '开始于', 'Starts at' => '开始于', 'Starts on' => '开始于', 'State' => '状态', 'State name (e.g. open or closed)' => '状态名称 (例如，打开 或 关闭)', 'Statistics' => '统计', 'Statistics of tickets organized by department, help topic, and agent.' => '部门、帮助主题和代理组织咨询统计。', 'Stats' => '统计', 'Status' => '状态', 'Status Changed' => '状态已更改', 'Status and Settings' => '状态与设定', 'Status changed to %s' => '状态变更为 %s', 'Status label' => '状态标签', 'Status selection required' => '必须选取状态', 'Stay up to date' => '保持最新', 'Still busy... smile #' => '正忙……（笑 ）#', 'Stock Templates' => '库存模板', 'Store Attachments' => '存储附件', 'Strict Matching' => '严格匹配', 'Strip Quoted Reply' => '条状引用回复', 'Subject' => '主题', 'Subject required' => '需要主题', 'Subject, if any' => '主题或其他', 'Submit' => '提交', 'Submitter of the thread item' => '帖子的提交者', 'Submitter: Send receipt confirmation' => '提交人：发送接收确认', 'Successfully Updated Credentials.' => '更新凭证成功', 'Successfully activated %s' => '已成功激活 %s', 'Successfully added %s' => '已成功添加 %s', 'Successfully added %s.' => '已成功添加 %s', 'Successfully changed status of %1$s to %2$s' => '已成功更改 %1$s 至 %2$s 的状态', 'Successfully deleted %s.' => '已成功删除 %s。', 'Successfully disabled %s' => '已成功禁用 %s', 'Successfully enabled %s' => '已经成功启用 %s', 'Successfully imported %1$d %2$s' => '已成功导入 %1$d %2$s', 'Successfully installed %s' => '已成功安装 %s', 'Successfully made %s PRIVATE' => '成功更改 %s 为私有', 'Successfully made %s PUBLIC' => '已成功更改 %s 为公共', 'Successfully managed selected end users' => '被选中的用户成功被管理了', 'Successfully managed selected organizations' => '被选中的组织成功管理了', 'Successfully published %s' => '已成功发布 %s', 'Successfully removed %s.' => '已成功移除 %s。', 'Successfully set sorting configuration' => '成功设置分类配置', 'Successfully unpublished %s' => '已成功取消发布 %s', 'Successfully updated %s' => '已成功更新 %s', 'Successfully updated %s.' => '已成功更新 %s', 'Summary of the category.' => '类别摘要。', 'Sunday' => '周日', 'Support Center' => '支持中心', 'Support Center Home' => '支持中心主页', 'Support Ticket System' => '支持咨询系统', 'Support Ticket System Offline' => '支持咨询系统离线', 'Support ticket request created' => '已创建支持咨询请求', 'Supported Variables' => '已支持的变量', 'Syntax error, malformed JSON' => '语法错误，畸形的 JSON', 'System' => '系统', 'System Alerts' => '系统提醒', 'System Default' => '系统默认', 'System Default Backdrop' => '系统默认背景', 'System Default Logo' => '系统默认徽标', 'System Emails' => '系统电子邮件', 'System Errors' => '系统错误', 'System Languages' => '系统语言', 'System Logs' => '系统日志', 'System Management Templates' => '系统管理模板', 'System Offline' => '系统离线', 'System Settings' => '系统设置', 'System Settings and Preferences' => '系统设置和偏好', 'System admin email is required' => '需要系统管理员电子邮件', 'System ban list is empty.' => '系统拦截列表已清空。', 'System default department cannot be private' => '系统默认部门无法设为私有', 'System is set to offline mode' => '系统已设为离线模式', 'System upgrade is pending' => '系统升级正在等待处理', 'System-wide default ticket settings and options.' => '全系统默认咨询设置和选项。', 'Table prefix required' => '需要表前缀', 'Target' => '目标', 'Target Channel' => '目标渠道', 'Target required' => '需要目标', 'Task' => '任务', 'Task #%1$s deleted by %2$s' => '任务 #%1$s 被 %2$s 删除', 'Task #%s' => '项目 #%s', 'Task #%s deleted' => '任务 #%s 已删除', 'Task #%s: %s' => '任务#%s: %s', 'Task #%s: %s %s' => '任务 #%s: %s %s', 'Task Assignment Alert' => '任务分配提醒', 'Task Attachment Settings' => '任务附件设置', 'Task Email Templates' => '任务电子邮件模板', 'Task Information' => '项目信息', 'Task Number' => '任务编号', 'Task Queue' => '任务队列', 'Task Settings and Options' => '任务选项和设置', 'Task Summary' => '任务统计', 'Task Thread' => '任务帖子', 'Task Transfer Alert' => '任务移交提醒', 'Task Visibility & Assignment' => '任务可见性&分配', 'Task already in the department' => '任务已在部门中', 'Task assigned to %s' => '任务分配至 %s', 'Task doesn\'t have any collaborators.' => '项目没有任何合作者。', 'Task reopened' => '重开的任务', 'Tasks' => '任务', 'Team' => '团队', 'Team Assigned' => '团队已分配', 'Team Information' => '团队信息', 'Team Lead' => '团队主管', 'Team Members' => '团队成员', 'Team Name' => '团队名称', 'Team does not have members' => '团队无任何成员', 'Team is disabled' => '团队已禁用', 'Team name already exists' => '团队名称已存在', 'Team name is required' => '需要团队名称', 'Teams' => '团队', 'Teams (%d)' => '团队 (%d)', 'Template Fetch Error' => '模板获取错误', 'Template Set' => '模板集合', 'Template Set To Clone' => '要复制的模板集合', 'Template information' => '模板信息', 'Template name already exists' => '模板名称已存在', 'Template used on ticket response/reply' => '用于咨询回复的模板', 'Template used to notify collaborators on task activity.' => '用于通知任务活动合作伙伴的模板', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => '用于通知咨询活动合作伙伴的模板（例如，回复抄送）', 'Templates' => '模板', 'Temporary Password' => '临时密码', 'Term too short!' => '期限过短！', 'Test Outgoing Email' => '测试发送邮件', 'Test email sent successfully to <%s>' => '测试电子邮件已成功发送至 <%s>', 'Text' => '文本', 'Text Input' => '文字输入', 'Text shown in before any input from the user' => '用户中输入任何内容前显示的文本', 'Text shown inline with the widget' => '小部件内嵌显示文本', 'Thank You for Choosing osTicket!' => '感谢您选 osTicket！', 'Thank you for being a loyal osTicket user!' => '感谢您始终选择 osTicket！', 'Thank you for taking the time to upgrade your osTicket intallation!' => '感谢您花时间升级 osTicket 安装！', 'Thank you!' => '谢谢！', 'Thank-You Page' => '感谢页', 'Thanks for registering for an account.' => '感谢您注册账户。', 'The "file_uploads" directive is disabled in php.ini' => '在 php.ini 中禁用”file_uploads“指令', 'The %s task reports there is work to do' => '%s 任务报告还需后续工作', 'The GD extension is required' => '需要 GD 扩展', 'The MySQL user must have full rights to the database.' => 'MySQL 用户必须拥有数据库的所有权限。', 'The URL of your helpdesk, its name, and the default system email address' => '帮助中心 URL、名称以及默认系统电子邮件地址', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => '安装程序将引导您按照安装过程的每一步进行安装。只需片刻，即可畅享超凡客户支持系统！', 'The issue summary must be a field that supports user input, such as short answer' => '问题摘要必须为支持用户输入的字段，如简答', 'The lock you hold on this ticket will expire soon. Would you like to renew the lock?' => '您持有的这张票的锁定即将到期。您想继续锁定吗？', 'The name of your support system e.g [Company Name] Support' => '支持系统名称，例如，[公司名称] 支持中心', 'The order of thread entries' => '帖子的顺序', 'The originator of this extension cannot be verified' => '无法验证此扩展发起人', 'The search did not match any FAQs.' => '搜索并未匹配任何常见问题。', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => '升级向导将引导您按照升级过程的每一步进行升级。我们尽量确保升级过程简单易懂，但众口难调，无法保证每位用户都能享受如此体验。', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => '升级向导现将尝试升级您的数据库和核心设置！', 'The upgrader does NOT support upgrading from the current patch [%s]!' => '升级程序无法支持当前补丁 [%s] 的更新！', 'The upgrader does NOT support upgrading from the current vesion!' => '升级程序无法支持当前版本的升级！', 'Their Signature' => '签名', 'There are no tasks matching your criteria.' => '没有匹配您查询条件的任务。', 'These attachments are always available, regardless of the language in which the article is rendered' => '这些附件不论文章语言都会显示', 'These attachments are only available when article is rendered in one of the following languages.' => '附件只显示在以下语言的文章里。', 'These items are necessary in order to install and use osTicket.' => '要安装并使用 osTicket，这些事项极有必要。', 'These items are necessary in order to run the latest version of osTicket.' => '要安装并使用最新版 osTicket，这些事项极有必要。', 'Third' => '第三', 'This Month' => '本月', 'This Quarter' => '本季度', 'This Week' => '本周', 'This Year' => '今年', 'This can be selected when replying to a thread' => '当回复一条提问可选择', 'This category does not have any FAQs.' => '此类没有出现任何常见问题。', 'This content is translatable' => '此内容可以翻译', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => '这是邮件服务器相关的连接问题。约 %d 分钟后进行下一个延迟的登录尝试', 'This department is for internal use' => '该部门供内部使用', 'This field can be disabled which will remove it from the form for new entries, but will preserve the data on all current entries.' => '此字段可以禁用。此字段将在新的表单中被移除，但是所有输入框的内容会被保留。', 'This help desk is for use by authorized users only' => '此帮助中心仅可供授权用户使用', 'This is a required field' => '必填字段', 'This organization doesn\'t have any users yet' => '此组织还未拥有用户', 'This osTicket version is no longer supported. Please consider upgrading' => '此版本 osTicket 不再支持运维。请考虑升级', 'This task' => '这个任务', 'This ticket' => '这条工单', 'This type of file is not allowed' => '不允许使用此文件类型', 'This will sign you in to view your ticket.' => '这将帮助您注册并查看咨询。', 'Thread (%d)' => '线程 (%d)', 'Thread + Internal Notes' => '线程和内部通知', 'Thread Count' => '线程计数', 'Thread Entry' => '线程条目', 'Thread Entry expansions' => '线程入口扩展', 'Thread View Order' => '帖子的视图排序', 'Thread doesn\'t have any collaborators.' => '帖子不包括任何合作伙伴。', 'Thursday' => '周四', 'Ticket' => '咨询', 'Ticket #' => '咨询 #', 'Ticket #%1$s deleted by %2$s' => '咨询 #%1$s 已由 %2$s 删除', 'Ticket #%1$s: %2$s' => '工单号 %1$s: %2$s', 'Ticket #%s' => '咨询 #%s', 'Ticket #%s deleted' => '咨询 #%s 已被删除', 'Ticket #%s: %s' => '咨询 #%s：%s', 'Ticket Activity' => '工单活动', 'Ticket Agent Email Templates' => '咨询代理电子邮件模板', 'Ticket Assigned to %s' => '咨询已分配至 %s', 'Ticket Assignment' => '咨询分配', 'Ticket Assignment Alert' => '咨询分配提醒', 'Ticket Attachment Settings' => '工单附件设置', 'Ticket Data' => '咨询数据', 'Ticket End-User Email Templates' => '咨询终端用户电子邮件模板', 'Ticket Filter' => '咨询筛选', 'Ticket Filters' => '咨询筛选', 'Ticket ID' => '咨询 ID', 'Ticket Information' => '咨询信息', 'Ticket Information and Options' => '咨询信息和选项', 'Ticket Marked Overdue' => '咨询标记为过期', 'Ticket Notice' => '咨询通知', 'Ticket Number' => '咨询编号', 'Ticket Number Format' => '咨询编号格式', 'Ticket Overdue Alerts' => '咨询过期提醒', 'Ticket Owner' => '咨询所有人', 'Ticket Print Options' => '咨询打印选项', 'Ticket Queue' => '咨询队列', 'Ticket Settings and Options' => '咨询设置和选项', 'Ticket Sharing' => '分享工单', 'Ticket Source' => '咨询来源', 'Ticket State' => '咨询状态', 'Ticket Status' => '咨询状态', 'Ticket Submitter' => '咨询提交人', 'Ticket Summary' => '咨询摘要', 'Ticket Thread' => '咨询线程', 'Ticket Thread (%d)' => '咨询线程 (%d)', 'Ticket Thread expansions' => '扩展开工单', 'Ticket Transfer Alert' => '咨询变更时通知', 'Ticket Updated' => '咨询已更新', 'Ticket Variables' => '咨询变量', 'Ticket already set to %s status' => '咨询已设置为 %s 状态', 'Ticket claimed by %s' => '%s 投诉咨询', 'Ticket created successfully' => '咨询已创建成功', 'Ticket denied' => '咨询被拒绝', 'Ticket denied - %s' => '咨询被拒绝 - %s', 'Ticket doesn\'t have any collaborators.' => '咨询不包括任何合作伙伴。', 'Ticket flagged as overdue by %s' => '%s 已旗标咨询为过期', 'Ticket is already assigned to %s' => '咨询已分配至 %s', 'Ticket is assigned to %s' => '资源已分配至 %s', 'Ticket is locked by %s' => '咨询由 %s 锁定', 'Ticket is not assigned!' => '咨询未分配！', 'Ticket is now assigned to you!' => '咨询现已分配至您！', 'Ticket ownership changed to %s' => '问题所有权更改为%s', 'Ticket rejected (%s) (unregistered client)' => '咨询被拒绝 (%s)（未注册客户） ', 'Ticket rejected (%s) by filter "%s"' => '筛选“%s”已拒绝咨询 (%s)', 'Ticket updated successfully' => '咨询已更新成功', 'Ticket variables are only supported in thank-you pages.' => '工单变量只在谢谢页面支持', 'Ticket will be reopened on message post' => '消息发布后，将重新打开咨询', 'Tickets' => '咨询', 'Tickets (%d)' => '咨询 (%d)', 'Tickets <b>(%d)</b>' => '咨询 <b>(%d)</b>', 'Tickets are marked overdue on grace period violation.' => '超出宽限期时标记咨询为过期。', 'Tickets page refresh rate in minutes.' => '（咨询页面刷新率，以分钟为计量单位。）', 'Time' => '时间', 'Time Format' => '时间格式', 'Time Zone' => '时区', 'Time format is required' => '需要时间格式', 'Time is based on your time zone' => '基于你时区的时间', 'Time is based on your time zone' => '根据您的时区设置时间', 'Time of last update' => '最后一次更新时间', 'Timeline Diagnostics' => '时间轴诊断', 'Timeout' => '超时', 'Timezone' => '时区', 'Timezone Aware' => '时区识别', 'Title' => '标题', 'Title already exists' => '标题已存在', 'Title is required' => '需要标题', 'Title is too short. 3 chars minimum' => '标题过短，最少 3 个字符', 'Title required' => '需要标题', 'To' => '至', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => '要在系统中添加插件，下载并将插件放入<code>包括/插件</code>文件夹。将插件放入<code>插件/</code>文件夹后，将显示在以下列表中。', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => '要避免冲突可能，如下所示，请花一分钟以重命名配置文件。', 'To best assist you, we request that you be specific and detailed' => '要为您提供最优帮助，我们要求您指定并详细说明', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => '为了提供更好的服务，我们鼓励客户注册账户，并验证记录的电子邮件地址。', 'To edit or add new pages go to %s Manage > Site Pages %s' => '要编辑或新增页面，前往%s管理>网站页面%s', 'To import items with properties, use the Upload tab.' => '要导入具有属性的项目，请使用“上传”选项卡。', 'To import more other fields, use the Upload tab.' => '要导入更多其他字段，请使用上传选项卡。', 'Today' => '今天', 'Toggle' => '触发', 'Toggle Opacity' => '切换不透明度', 'Token' => '令牌', 'Token Deleted Successfully.' => '令牌删除成功', 'Token Information' => '令牌信息', 'Tomorrow' => '明天', 'Top-Level Department' => '顶级部门', 'Top-Level Topic' => '置顶主题', 'Topic' => '主题', 'Topic already exists' => '主题已存在', 'Topic is too short. Five characters minimum' => '主题过短。最少包括 5 个字符', 'Topics' => '主题', 'Transfer' => '传输', 'Transfer Tasks' => '移交任务', 'Transient' => '瞬态', 'Translate' => '翻译', 'Trying to remove end users from an unknown organization' => '尝试删除未知组织的终端用户', 'Tuesday' => '周二', 'Type' => '类型', 'Type is required' => '需要类型', 'Type must be of %s to clone this Schedule' => ' %s 才能复制该日程', 'Type of recent activity' => '最近活动的类型', 'Typeahead' => '预输入', 'Typeahead will work better for large lists' => '预输入在大规模列表中作用更佳', 'URL not supported' => '不支持 URL', 'Unable to %1$s %2$s' => '无法%1$s %2$s', 'Unable to activate %s' => '无法激活 %s', 'Unable to add %s.' => '无法添加 %s。', 'Unable to add %s. Correct error(s) below and try again.' => '无法添加 %s。修正以下错误并重试。', 'Unable to add email recipient' => '无法添加收件人', 'Unable to add the email to banlist' => '无法添加电子邮件至拦截列表', 'Unable to add user to organization.' => '无法添加用户至组织。', 'Unable to assign %s' => '无法分配%s', 'Unable to assign task' => '无法分配任务', 'Unable to assign ticket' => '不能分配工作票', 'Unable to change status for %s' => '无法更改 %s 状态', 'Unable to change status of %1$s' => '无法变更%1$s的状态', 'Unable to change status of the task' => '无法调整任务的状态', 'Unable to claim task' => '无法认领任务', 'Unable to claim ticket' => '无法认领工单', 'Unable to commit %s. Check validation errors' => '无法提交 %s。检查验证错误', 'Unable to connect to MySQL server: %s' => '无法连接至 MySQL 服务器：%s', 'Unable to create %s.' => '无法创建 %s。', 'Unable to create a ticket.' => '无法创建工单', 'Unable to create admin user (#6)' => '无法创建管理员用户 (#6)', 'Unable to create config settings' => '无法创建配置设置', 'Unable to create local account. See messages below' => '无法创建当地账户。查看以下消息', 'Unable to create new ticket' => '无法创建工单', 'Unable to create organization.' => '无法创建组织。', 'Unable to create the database.' => '无法创建数据库。', 'Unable to create the ticket.' => '无法创建工单。', 'Unable to delete %s.' => '无法删除 %s。', 'Unable to delete %s. They may be in use.' => '无法删除%s。可能正在使用。', 'Unable to delete task' => '无法删除任务', 'Unable to disable %s' => '无法禁用 %s', 'Unable to email via SMTP' => '无法通过 SMTP 发送邮件', 'Unable to email via Sendmail' => '无法通过Sendmail发送邮件', 'Unable to enable %s' => '无法启用 %s', 'Unable to fetch "%1$s" template - id #%d' => '无法获取 "%1$s" 模板—ID #%d', 'Unable to find user in directory' => '无法在目录中查找用户', 'Unable to import (%s): %s' => '无法导入 (%s): %s', 'Unable to import item: %s' => '无法导入项目: %s', 'Unable to import user: %s' => '无法导入用户：%s', 'Unable to lock the ticket.' => '无法锁住工单。', 'Unable to make %s PRIVATE' => '无法更改 %s 为私有', 'Unable to make %s PUBLIC.' => '无法更改 %s 为公共。', 'Unable to make %s private. Possibly already private!' => '无法更改 %s 为私有。可能其已标记为私有！', 'Unable to manage any of the selected end users' => '被选中的用户不能够被管理', 'Unable to manage any of the selected organizations' => '不能够管理选中的组织', 'Unable to open config file for writing. Permission denied! (#3)' => '无法打开配置文件进行写入操作。权限被拒绝！(#3)', 'Unable to parse submitted csv: ' => '无法解析提交的 csv 文件: ', 'Unable to parse submitted items' => '无法解析提交的项目', 'Unable to post internal note - missing or invalid data.' => '无法发布内部通知，数据丢失或无效。', 'Unable to post the message.' => '无法发布信息', 'Unable to post the note - missing or invalid data.' => '无法发布内部通知，数据丢失或无效。', 'Unable to post the note.' => '无法发布注释', 'Unable to post the reply - missing or invalid data.' => '无法发布应答，数据丢失或无效。', 'Unable to post the reply.' => '无法发布回复', 'Unable to publish %s. Try editing it.' => '无法发布 %s。尝试编辑。', 'Unable to read config file. Permission denied! (#2)' => '无法读取配置文件。权限被拒绝！(#2)', 'Unable to read email request' => '无法解析邮件请求', 'Unable to read request body' => '无法读取请求正文', 'Unable to register account. See messages below' => '无法注册账户。查看以下消息', 'Unable to remove %s' => '无法删除 %s', 'Unable to reset password' => '无法重置密码', 'Unable to reset password. Contact your administrator' => '无法重置密码。请联系您的管理员', 'Unable to retrieve password reset email template' => '无法检索密码重置电子邮件模板', 'Unable to save draft.' => '无法保存草稿。', 'Unable to save file' => '无法保存文件', 'Unable to select the database' => '无法选择数据库', 'Unable to set sorting mode' => '无法设置分类模式', 'Unable to transfer %s' => '无法转移%s', 'Unable to transfer task' => '无法转移任务', 'Unable to transfer ticket' => '无法转移工单', 'Unable to unpublish %s. Try editing it.' => '无法取消发布 %s。尝试编辑。', 'Unable to update %s.' => '无法更新 %s。', 'Unable to update %s. Correct error(s) below and try again.' => '无法更新 %s。修正以下错误并重试。', 'Unable to update account.' => '不能更新账户', 'Unable to update settings.' => '无法更新设置', 'Unable to update user account information' => '无法更新用户账户信息', 'Unable to upload backdrop image: %s' => '无法上传背景图片:%s', 'Unable to upload logo image: %s' => '无法上传徽标图像：%s', 'Unable to validate rules as entered' => '输入时无法验证规则', 'Unable to write to config file. Permission denied! (#5)' => '无法写入配置文件。权限被拒绝！(#5)', 'Unassigned' => '未分配', 'Unban Email <%s>' => '取消拦截电子邮件 <%s>', 'Unchanged' => '未更改', 'Underflow or the modes mismatch' => '下溢或模式不匹配', 'Unexpected Data' => '未知数据', 'Unexpected control character found' => '发现意外控制字符', 'Unexpected or invalid data received' => '已接收意外或无效数据', 'Unformatted' => '无格式', 'United States' => '美国', 'Unknown' => '未知', 'Unknown Authentication' => '未知认证', 'Unknown Authentication Type' => '未知认证类型', 'Unknown Credential Type' => '未知凭证类型', 'Unknown Folder' => '位置文件夹', 'Unknown JSON parsing error' => '未知 JSON 解析错误', 'Unknown action' => '未知动作', 'Unknown assignee' => '未知的代理', 'Unknown department' => '未知部门', 'Unknown error' => '未知错误', 'Unknown object for "%s" tag' => '“%s”标记的未知对象', 'Unknown or invalid' => '未知或无效', 'Unknown or invalid FAQ category' => '未知或无效常见问题类别', 'Unknown or invalid file' => '未知或无效文件', 'Unknown or invalid flag' => '未知或无效旗标', 'Unknown or invalid flag format' => '未知或无效旗标格式', 'Unknown or invalid input' => '未知或输入无效', 'Unknown or invalid state' => '未知或无效状态', 'Unknown or invalid target' => '未知或无效目标', 'Unknown or invalid ticket ID.' => '未知或无效咨询 ID。', 'Unknown organization selected' => '未知组织已选择', 'Unknown status' => '未知状态', 'Unknown system email' => '未知系统电子邮件', 'Unknown user' => '未知用户', 'Unknown user selected' => '选择的未知用户', 'Unlock' => '解锁', 'Unsupported data format' => '不支持的数据格式', 'Until' => '截止', 'Up to date' => '至今', 'Update' => '更新', 'Update %s' => '更新 %s', 'Update API Key' => '更新 API 密钥', 'Update Ban Rule' => '更新拦截规则', 'Update Canned Response' => '更新封装回复', 'Update Category' => '更新类别', 'Update Department' => '更新部门', 'Update Email Address' => '更新电子邮件地址', 'Update FAQ' => '更新常见问题', 'Update Filter' => '更新筛选', 'Update Help Topic' => '更新帮助主题', 'Update Instance' => '更新实例', 'Update Organization' => '更新组织', 'Update Page' => '更新页', 'Update Role' => '更新角色', 'Update SLA Plan' => '更新 SLA 计划', 'Update Team' => '更新团队', 'Update Template' => '更新模板', 'Update Ticket #%s' => '更新咨询 #%s', 'Update User' => '更新用户', 'Update custom list' => '更新自定义列表', 'Update form section' => '更新表单部分', 'Update posted successfully' => '更新帖子成功', 'Updated' => '已更新', 'Updated %s' => '已更新 %s', 'Updated Successfully' => '更新成功', 'Updated by <b>{somebody}</b> {timestamp} — %s' => '由 <b>{somebody}</b> {timestamp} 更新 — %s', 'Upgrade' => '升级', 'Upgrade Aborted!' => '升级已中止！', 'Upgrade Completed!' => '升级已完成！', 'Upgrade Failed: Invalid or wrong hash [%s]' => '升级失败：无效或错误 # [%s]', 'Upgrade Now' => '现在升级', 'Upgrade Tips' => '升级提示', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => '出现错误，升级已中止。此阶段的任何错误都是致命的。', 'Upgrade osTicket to %s' => '升级 osTicket 至 %s', 'Upgrade to %s' => '升级至 %s', 'Upgraded to %s ... post-upgrade checks!' => '升级至 %s……升级后检查！', 'Upgrader' => '升级程序', 'Upgrader - %s (task pending).' => '升级程序 - %s（待处理任务）。', 'Upgrader - %s applied' => '升级程序 - %s 已应用', 'Upgrader - %s cleanup' => '升级程序 - %s 已清除', 'Upgrader Error' => '升级程序出错', 'Upload' => '上传', 'Upload a new backdrop' => '上传新的背景图片', 'Upload a new logo' => '上传新徽标', 'Uploading ...' => '正在上传……', 'Use Browser Preference' => '使用浏览偏好', 'Use Default System Email (above)' => '使用默认系统电子邮件（上述）', 'Use Language Preference' => '语言偏好', 'Use Reply-To Email' => '使用 Reply-To 电子邮件', 'Use a custom backdrop' => '使用自定义背景', 'Use a custom logo' => '使用自定义徽标', 'Use any available backend' => '使用任意可用后台', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => '使用以下表格所示列。要添加更多字段，请访问管理员面板->管理->表单-> %s页面以编辑可用字段。仅可导入包括已定义”变量“的字段。', 'Use the columns shown in the table below. To add more properties, use the Properties tab. Only properties with `variable` defined can be imported.' => '使用下面表格中的列表。要添加更多属性，请使用 "属性 "选项卡。 只有定义了 `变量` 的属性才能导入。', 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => '使用以下表单测试您的<strong>发送电子邮件</strong>设置是否已正确配置。', 'Use the forms below to create or update the information we have on file for your account' => '使用下面的表格来创建或更新我们在为您的帐户文件上的资料', 'Use the forms below to update the information we have on file for your account' => '使用以下表单更新您账户的存档文件信息', 'Used for HTML email processing' => '用于 HTML 电子邮件处理', 'Used for email fetching' => '用于电子邮件获取', 'Used for image manipulation and PDF printing' => '用于图像处理和 PDF 打印', 'Used to detect file types for uploads' => '用于检测上传的文件类型', 'User' => '用户', 'User Account Login' => '用户账户登录', 'User Data' => '用户数据', 'User Directory' => '用户目录', 'User Email' => '用户邮箱', 'User Excessive Logins' => '用户登录次数过多', 'User Information' => '用户信息', 'User Information Fields' => '用户信息字段', 'User Preferences' => '用户偏好', 'User Session Timeout' => '用户会话超时', 'User Settings and Options' => '用户设置和选项', 'User already belongs to this organization!' => '用户已属于此组织！', 'User already registered' => '用户已注册', 'User cannot change password' => '用户无法更改密码', 'User login' => '用户登录', 'User logout' => '用户注销', 'User posting the message' => '用户发布消息中', 'Username' => '用户名', 'Username Required' => '请填用户名', 'Username already in use' => '用户名已使用', 'Username contains invalid characters' => '用户名包含无效字符', 'Username is required' => '需要用户名', 'Username must have at least two (2) characters' => '用户名必须包括至少 2 个字符', 'Username required' => '需要用户名', 'Users' => '用户', 'Users Settings' => '用户设置', 'Users can always sign in with their email address' => '用户可以通过他们的电子邮件地址登录', 'Users cannot upload more than this many files.' => '用户无法上传更多文件。', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => '使用 WS_FTP，即可右键点击文件，选择 chmod，然后给予文件所有权限。', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => '使用 WS_FTP 是右键点击文件，选择 chmod，然后删除写入访问', 'Vacation Mode' => '休假模式', 'Valid API key required' => '需要有效 API 密钥', 'Valid CSRF Token Required' => '需要有效 CSRF 令牌', 'Valid IP is required' => '需要有效 IP', 'Valid Start Date required' => '请输入有效起始日期', 'Valid email address and ticket number required' => '需要有效电子邮件地址和咨询编号', 'Valid email address is required' => '需要有效电子邮件地址', 'Valid email is required' => '需要有效电子邮件', 'Valid email required' => '需要有效电子邮件', 'Valid email required for the match type' => '匹配类型需要有效电子邮件', 'Valid folder required' => '需要有效文件夹', 'Valid password reset window required' => '需要有效密码重置窗口', 'Valid phone number is required' => '需要有效电话号码', 'Valid recipient email address required' => '需要一个合法的收件人邮箱地址', 'Valid regular expression' => '正则表达式有效', 'Valid username or email address is required' => '需要有效用户名或电子邮件地址', 'Validation Error' => '验证错误', 'Validator' => '验证人', 'Value' => '值', 'Value already in use' => '值正在使用中', 'Value and Abbreviation' => '值和缩写', 'Value does not match required pattern' => '值无法匹配所需图案', 'Value required' => '需要值', 'Variable' => '变量', 'Variable name is required for required fields' => '必选字段需要变量名称', 'Verified' => '已验证', 'Verified by %s' => '由 %s 验证', 'Verify Email Addresses' => '确认电子邮件地址', 'Verify email address domain' => '确认电子邮件域名', 'Version' => '版本', 'View' => '查看', 'View Task' => '查看任务', 'View Ticket' => '查看咨询', 'View Ticket Thread' => '查看咨询线程', 'View ticket status' => '查看咨询状态', 'Viewing' => '正在查看', 'Visibility' => '可见性', 'Visible' => '可见的', 'WARN' => '警告', 'Warnings' => '警告', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => '我们很高兴您选择 osTicket 作为您的客户支持咨询系统！', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => '我们可为您提供帮助，请随时%1$s联系我们%2$s获取专业帮助。', 'We have a problem - another installation with same table prefix exists!' => '出现问题，其他安装出现相同的现有表前缀！', 'We have a problem ... wait a sec.' => '出现问题……请稍等。', 'We highly recommend that you follow the steps below.' => '我们强烈推荐您遵循以下步骤。', 'We provide %1$s professional upgrade services %2$s and commercial support.' => '我们提供%1$s专业升级服务%2$s和商业支持。', 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => '我们提供<u>专业安装服务</u>和有保障响应时间的商业支持，并可访问核心开发团队。', 'We provide <u>professional installation services</u> and commercial support.' => '我们提供<u>专业安装服务</u>和商业支持。', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => '我们很重视客户反馈，我们致力于根据您的反馈进行更新。', 'We\'re done!' => '成功完成！', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => '我们刚向您输入的地址发送一封电子邮件。请遵循以下电子邮件中的链接，确认账户并获取访问咨询权限。', 'Web' => '网页', 'Web Forms' => '网页表单', 'Web Server Software' => '网页服务器软件', 'Wednesday' => '周三', 'Weekdays' => '工作日', 'Weekends' => '周末', 'Welcome to the Support Center' => '欢迎来到支持中心', 'Welcome, %s.' => '欢迎，%s。', 'What to do?' => '操作方式？', 'What\'s Next?' => '下一步是什么？', 'Whoops. Perhaps you meant to send some CSV records' => '哎呀，也许您想要发送一些 CSV 记录', 'Widget' => '小部件', 'Widget not defined for this field' => '此字段未定义小部件', 'Width' => '宽度', 'Windows PowerShell' => 'Windows PowerShell', 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => '您是否还想要删除当前输入的此字段数据？<em>如果现在选择不删除数据，编辑时还可选择删除数据。</em>', 'Write access required to continue' => '需要写入访问以继续', 'XML API' => 'XML API', 'XML error: %1$s at line %2$d:%3$d' => 'XML 错误：%1$s 位于行 %2$d：%3$d', 'XML extension not supported' => '不支持XML 扩展', 'Yearly' => '每年', 'Yes' => '是', 'Yes, Delete' => '是，删除', 'Yes, Delete User' => '是，删除用户', 'Yes, Do it!' => '是的，继续执行！', 'Yesterday' => '昨天', 'You are about to delete %s fields.' => '您要删除 %s 字段。', 'You are trying to upload too many files' => '您正在试图上传过多文件', 'You can not disable/delete yourself - you could be the only admin!' => '您无法禁用/删除自己，您是唯一的管理员！', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => '您现可前往 %s，启用系统并探索新功能。对于完整和最新发布说明，参见 %s。', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => '您现可使用在安装过程中创建的用户名和密码登录至 %1$s 管理员面板 %2$s。登录成功后，即可继续安装后设置。 ', 'You can use osTicket without these, but you may not be able to use all features.' => '你可在不具备这些条件时使用 osTicket，但可能无法使用所有功能。', 'You cannot delete a user with tickets!' => '您无法删除用户及其咨询！', 'You cannot disable/delete a default department. Select a new default department and try again.' => '您可禁用/删除默认部门。选择新默认部门并重试。', 'You do not have permission %s' => '您没有权限 %s。', 'You do not have permission to %s tasks' => '你没有权限执行%s任务', 'You do not have permission to create users.' => '你没有权限创建用户。', 'You do not have permission to delete a user with tickets!' => '您没有删除用户及其咨询的权限！', 'You don\'t have a signature' => '您没有签名', 'You have made changes that you need to save.' => '您已进行更改，请保存。', 'You must select action to perform' => '您必须选择执行动作', 'You must select at least %s to process.' => '您必须选择至少 %s 以继续。', 'You must select at least %s.' => '您必须选择至少 %s。', 'You must select at least one %s.' => '你应至少选择一个', 'You must select template' => '您必须选择模板', 'You must set at least one rule.' => '您必须设置至少一条规则。', 'You need to select at least one item' => '你至少需要选择一个项目', 'You no longer have access to #%s.' => '你没有权限访问#%s.', 'You sure?' => '您是否确定？', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => '您已确认电子邮件地址并成功激活账户。您可继续坚持之前的未完成咨询或打开新咨询。', 'You\'ve reached maximum failed login attempts allowed.' => '您已经达到容许的最大失败登录尝试次数。', 'You\'ve reached the maximum open tickets allowed.' => '您已达到容许的最大未完成咨询条数。', 'Your Staff Control Panel' => '您的工作人员控制面板', 'Your browser is not supported' => '不支持您的浏览器', 'Your friendly support center' => '您友好的支持中心', 'Your lock is expiring soon.' => '您的锁定即将到期。', 'Your osTicket URL' => '您的 osTicket URL', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => '您的 osTicket 安装已成功完成。让我们花点时间进行清理，接下来要全面配置您的新支持咨询系统以供后续使用。', 'Your primary administrator account - you can add more users later.' => '您的主管理员账户，以后可添加更多用户。', 'Your query did not match any records' => '您的查询并未匹配任何记录', 'a SLA plan' => 'SLA 计划', 'a plugin' => '插件', 'a template set' => '模板集合', 'a year ago' => '一年前', 'about a minute ago' => '大约一分钟之前', 'about a month ago' => '大约一个月前', 'about an hour ago' => '大约一小时前', 'action-buttonOpen' => '打开', 'added <strong>%1$s</strong>' => '添加 <strong>%1$s</strong>', 'added <strong>%1$s</strong> and removed <strong>%2$s</strong>' => '添加 <strong>%1$s</strong> 并移除 <strong>%2$s</strong>', 'advanced' => '高级', 'after' => '之后', 'agent' . "\0" . 'agents' => '代理', 'an API key' => '一个 API 密钥', 'assign' => '内容|请求内容', 'assigned' => '已分配', 'auto assign on reopen' => '在安排时重开', 'auto claim' => '自动认领', 'ban list' => '拦截列表', 'ban rule' => '拦截规则', 'before' => '之前', 'between' => '之间', 'canned response' => '封装回复', 'case-insensitive comparison' => '大小写区分比较', 'changed from <strong>%1$s</strong> to <strong>%2$s</strong>' => '将 <strong>%1$s</strong> 变更至 <strong>%2$s</strong>', 'changed to <strong>%1$s</strong>' => '修改成 <strong>%1$s</strong>', 'checked' => '已通过', 'claimed' => '已认领', 'clear' => '清除', 'contains' => '包含', 'created' => 'created', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php 仅支持本地自动执行计划呼叫，使用 http -> api/tasks/cron', 'current' => '当前', 'custom form' => '自定义表单', 'custom list' . "\0" . 'custom lists' => '自定义列表', 'custom list items' => '自定义列表项', 'day' . "\0" . 'days' => '天', 'delete' => '删除', 'deleted sucessfully' => '已成功删除', 'department' . "\0" . 'departments' => '部门', 'does not have a value' => '没有价值', 'does not include' => '不包括', 'e.g.' => '例如', 'e.g. 051243' => '例如，051243', 'e.g. John Doe, john.doe@osticket.com' => '例如， John Doe、john.doe@osticket.com', 'e.g. My Location, MY' => '例如：My Location, MY', 'e.g. john.doe@osticket.com' => '例如，john.doe@osticket.com', 'e.g. me@mycompany.com' => '例如：me@mycompany.com', 'email' . "\0" . 'emails' => '电子邮件', 'email message to send.' => '要发送的电子邮件消息。', 'enable here' => '在此启用', 'end user' . "\0" . 'end users' => '终端用户', 'end user account' => '终端用户账户', 'external ID' => '外部 ID', 'failed login attempt(s) allowed before a lock-out is enforced' => '强制锁定前容许的最大登录尝试次数', 'fields available where this form is used' => '表单使用处可用字段', 'filter' . "\0" . 'filters' => '筛选', 'form' . "\0" . 'forms' => '表单', 'has a value' => '有价值', 'help topic' . "\0" . 'help topics' => '帮助话题', 'hour' . "\0" . 'hours' => '小时', 'if public' => '是否公开', 'if set' => '如果设置', 'in %d days' => '%d 天以内', 'in %d hours' => '%d 小时以内', 'in %d minutes' => '%d 分钟', 'in %d months' => '%d 个月之内', 'in %d seconds' => '在 %d 秒内', 'in %d years' => '%d 年以内', 'in a year' => '一年以内', 'in about a minute' => '大约一分钟内', 'in about a month' => '大约一个月内', 'in about an hour' => '大约一小时内', 'in hours' => '以小时为计量单位', 'in the last n days' => '过去的 n 天内', 'in the next n days' => '将来的 n 天内', 'includes' => '包括', 'instances' => '实例', 'internal ID' => '内部 ID', 'is' => '是', 'is not' => '不是', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'just now' => '现在', 'list item' . "\0" . 'list items' => '列出项目', 'log entry' => '日志条目', 'login failed' => '登录失败', 'matches' => '一致', 'maximum of 128 characters allowed' => '最多允许128字符', 'message template' => '消息模板', 'minute' . "\0" . 'minutes' => '分钟', 'minutes' => '分钟', 'minutes locked out' => '分钟后锁定', 'missing!' => '丢失！', 'module loaded' => '模块已加载', 'never' => '从不', 'next' => '下一个', 'not on' => '不在', 'not recommended' => '不建议', 'now' => '现在', 'on' => '在', 'on %s' => '在%s', 'one API key' => '一个 API 密钥', 'one SLA plan' => '一项 SLA 计划', 'one agent' => '一名代理', 'one canned response' => '一次封装回复', 'one category' => '一个类别', 'one custom form' => '一个自定义表单', 'one custom list' => '一个自定义列表', 'one department' => '一个部门', 'one email' => '一封电子邮件', 'one end user' => '一名终端用户', 'one help topic' => '一个帮助主题', 'one log entry' => '一条日志条目', 'one organization' => '一个组织', 'one plugin' => '一个插件', 'one role' => '一个角色', 'one site page' => '一页网站页面', 'one task' => '一个任务', 'one team' => '一个团队', 'one template set' => '一个模板集合', 'one ticket' => '一次咨询', 'one ticket filter' => '一次咨询筛选', 'or %s register for an account %s for the best experience on our help desk.' => '或账户 %s 的 %s 注册程序，畅享帮助中心完美体验。', 'or %s register for an account %s to access all your tickets.' => '或 %s 注册账户 %s 以访问所有咨询。', 'organizations' => '组织', 'osTicket %s' => 'osTicket %s', 'osTicket :: Admin Control Panel' => 'osTicket：管理员控制面板', 'osTicket :: Staff Control Panel' => 'osTicket：工作人员控制面板', 'osTicket Alerts' => 'osTicket 提示', 'osTicket Basic Installation' => 'osTicket 基本安装', 'osTicket Forums' => 'osTicket 论坛', 'osTicket Installer' => 'osTicket 安装程序', 'osTicket Team.' => 'osTicket 团队。', 'osTicket Upgrader' => 'osTicket 升级程序', 'osTicket Version' => 'osTicket 版本', 'osTicket installation has been completed successfully.' => 'osTicket 安装已经成功完成。', 'osTicket installer requires ability to write to the configuration file %s' => 'osTicket 安装程序需要写入配置文件 %s', 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'osTicket 安装程序需要写入配置文件 <b>include/ost-config.php</b>。在 include 目录下存有模板副本 (<b>include/ost-sampleconfig.php</b>)。', 'osTicket is already installed?' => 'osTicket 已安装成功？', 'osTicket is having trouble fetching emails from the following mail account' => 'osTicket 从以下邮件账户中获取电子邮件时出现问题', 'osTicket requires MySQL %s or later!' => 'osTicket 需要 MySQL %s 或更高版本！', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => '要避免与共享数据库中的其他数据表可能发生的冲突，osTicket 规定数据表都要有前缀。', 'osTicket\'s base url (FQDN)' => 'osTicket 基本 URL (FQDN)', 'per end user' => '每终端用户', 'per page.' => '每页。', 'period' => '时长', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php 仅支持本地轮询，使用 http -> api/tickets.email', 'plugin' . "\0" . 'plugins' => '插件', 'premade response' . "\0" . 'premade responses' => '预先回复', 'process' => '处理', 'properties definable for each item' => '每个项目的可定义属性', 'queue-nameOpen' => '打开', 'recommended for all installations' => '推荐用于所有安装', 'recommended for improved localization' => '建议用于改善本地化', 'recommended for plugins and language packs' => '推荐用于插件和语言包', 'referred' => 'referred', 'removed <strong>%1$s</strong>' => '移除 <strong>%1$s</strong>', 'reopen' => '重开', 'reopened' => 'reopened', 'role' . "\0" . 'roles' => '角色', 'see name expansion' => '查看扩展名', 'selected API key' . "\0" . 'selected API keys' => '选择的 API 密钥', 'selected SLA plan' . "\0" . 'selected SLA plans' => '选择的 SLA 计划', 'selected agent' . "\0" . 'selected agents' => '选择的代理', 'selected ban rule' . "\0" . 'selected ban rules' => '选择的拦截规则', 'selected canned response' . "\0" . 'selected canned responses' => '选择的封装回复', 'selected category' . "\0" . 'selected categories' => '选择的类别', 'selected custom form' . "\0" . 'selected custom forms' => '选择的自定义表单', 'selected custom list' . "\0" . 'selected custom lists' => '选择的自定义列表', 'selected department' . "\0" . 'selected departments' => '选择的部门', 'selected email' . "\0" . 'selected emails' => '选择的电子邮件', 'selected end user' . "\0" . 'selected end users' => '选择的终端用户', 'selected filter' . "\0" . 'selected filters' => '选择的筛选', 'selected help topic' . "\0" . 'selected help topics' => '选择的帮助主题', 'selected image' . "\0" . 'selected images' => '选定图片', 'selected log entry' . "\0" . 'selected log entries' => '选择的日志条目', 'selected plugin' . "\0" . 'selected plugins' => '选择的插件', 'selected role' . "\0" . 'selected roles' => '选择角色', 'selected site page' . "\0" . 'selected site pages' => '选择的网站页', 'selected task' . "\0" . 'selected tasks' => '已选取的任务', 'selected team' . "\0" . 'selected teams' => '选择的团队', 'selected template set' . "\0" . 'selected template sets' => '选择的模板集合', 'selected ticket' . "\0" . 'selected tickets' => '所选的咨询', 'selected ticket filter' . "\0" . 'selected ticket filters' => '选择的咨询筛选', 'selected user' . "\0" . 'selected users' => '选择的用户', 'set to <strong>%2$s</strong>' => '修改成<strong>%2$s</strong>', 'show %s records' => '显示 %s 条记录', 'sign in here' => '在这里登陆', 'site page' . "\0" . 'site pages' => '网站页', 'status' => '状态', 'system default' => '系统默认', 'task' . "\0" . 'tasks' => '任务', 'team' . "\0" . 'teams' => '团队', 'template' . "\0" . 'templates' => '模板', 'template set' => '模板集合', 'the agent' => '此代理', 'the team' => '此团队', 'this API key' => '此 API 密钥', 'this FAQ article' => '此常见问题文章', 'this SLA plan' => '此 SLA 计划', 'this agent' => '此代理', 'this ban rule' => '此拦截规则', 'this canned response' => '此封装回复', 'this category' => '此类别', 'this custom form' => '此自定义表单', 'this custom list' => '此自定义列表', 'this department' => '此部门', 'this email' => '此电子邮件', 'this end user' => '此终端用户', 'this help topic' => '此帮助主题', 'this message template' => '此消息模板', 'this role' => '此角色', 'this site page' => '此网站页面', 'this task' => '这个任务', 'this team' => '此团队', 'this template' => '此模板', 'this template set' => '此模板设置', 'this ticket' => '此咨询', 'this ticket filter' => '此咨询筛选', 'ticket' . "\0" . 'tickets' => '工单', 'ticket filter' => '咨询筛选', 'ticket state actionArchive' => '归档', 'ticket state actionClose' => '关闭', 'ticket state actionDelete' => '删除', 'ticket state actionOpen' => '打开', 'ticket state nameArchived' => '已归档', 'ticket state nameClosed' => '已关闭', 'ticket state nameDeleted' => '已删除', 'ticket state nameOpen' => '打开', 'to a Team' => '给客服组', 'to an Agent' => '给客服', 'to archive/delete tickets' => '以归档/删除咨询', 'to create tickets' => '以创建咨询', 'to delete tickets' => '删除咨询申请', 'to mass manage tickets' => '以大量管理咨询', 'to reopen tickets' => '以重新打开咨询', 'to resolve/close tickets' => '以解决/关闭咨询', 'transfer' => '转移', 'transferred' => '已转移', 'unassigned' => '未分配', 'unchecked' => '未通过', 'unknown error' => '未知错误', 'unset <strong>%1$s</strong>' => '取消设置 <strong>%1$s</strong>', 'users' => '用户', 'vacation' => '假期', 'via %s' => '通过 %s', 'yesterday' => '昨天', 'you' => '您', 0 => array ( 'Revision' => 0, 'Total-Strings' => 2699, 'Table-Size' => 2699, 'Build-Timestamp' => 'Tue, 04 Feb 25 17:20:28 +0000', 'Format-Version' => 'A', 'Encoding' => 'UTF-8', ), );(function($){$.oststrings={"Cancel":"\u53d6\u6d88","You sure?":"\u60a8\u662f\u5426\u786e\u5b9a\uff1f","File Upload Error":"\u6587\u4ef6\u4e0a\u4f20\u9519\u8bef","Uploading ...":"\u6b63\u5728\u4e0a\u4f20\u2026\u2026","Your browser is not supported":"\u4e0d\u652f\u6301\u60a8\u7684\u6d4f\u89c8\u5668","You are trying to upload too many files":"\u60a8\u6b63\u5728\u8bd5\u56fe\u4e0a\u4f20\u8fc7\u591a\u6587\u4ef6","File is too large":"\u6587\u4ef6\u8fc7\u5927","This type of file is not allowed":"\u4e0d\u5141\u8bb8\u4f7f\u7528\u6b64\u6587\u4ef6\u7c7b\u578b","Could not find or read this file":"\u65e0\u6cd5\u627e\u5230\u6216\u8bfb\u53d6\u6b64\u6587\u4ef6","Are you sure you want to leave? 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На графіку внизу завжди буде видно загальну статистику всієї системи. Також, Ви можете переглянути таблицю<span class="doc-desc-title"> Статистика </span>, щоб детальніше побачити дані (наприклад: "Відділ", "Заявки" чи "Персонал"). Крім того, Ви можете експортувати будь-яку інформацію, яка відображена в таблиці <span class="doc-desc-title"> Статистика </span> report_timeframe: title: Період звіту content: > Виберіть початкову дату для отримання необхідних даних. Після цього, вкажіть проміжок часу від вказаної дати для отримання часу, коли Заявка буде опрацьована. statistics: title: Статистика content: > Оберіть тему натиснувши на відповідну вкладку для отримання інформації. Величина кругів у таблиці, залежить від кількості номінальних даних в ній. Чим більше число в певній комірці, тим більше буде кружок. opened: title: Відкрито content: > Заявки, які були відкриті відділом або довідковою темою або за номером заявки, які співробітник відкрив від імені користувача. assigned: title: Призначено content: > Заявки, призначені співробітнику або команді. Кількість відображає заявки, які вручну присвоюються співробітникам або командам, призначені за допомогою фільтрів квитків / інших правил автоматичного призначення. overdue: title: Термін закінчений content: > Заявки, які були помічені системою як 'Прострочені'. Заявки є простроченими, коли вони виходять за рамки плану SLA, призначеного їм, і продовжують бути в статусі 'Відкриті' після кінцевої дати. closed: title: Закрито content: > Кількість Заявок, які в даний момент знаходяться в Закритому стані. reopened: title: Повторити запит content: > Загальна кількість повторних відкритих заявок. Заявка знову відкривається коли її статус з закритої змінюється на відкриту. deleted: title: Видалена content: > Кількість заявок, які були видалені. service_time: title: Час опрацювання content: > Відноситься до тривалості часу, який починається з моменту відкриття заявки і закінчується, коли заявка закрита. Стовпець 'сервісний термін' - середній термін обробки заявки в годинах. response_time: title: Час відповіді content: > Показує середній час реагування співробітником (в годинах) на призначені заявки. #This is popup help messages for the Staff Panel -> Dashboard -> My Profile #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- contact_information: title: Контактна інформація content: > username: title: Ім'я користувача content: > Тільки юзери зі статусом Адміністратора можуть змінювати ім'я користувача. Якщо Ви - маєте необхідні права Адміністратора - то ви можете зробити це, вибравши Агента для редагування з таблиці <span class="doc-desc-title"> Персонал </span>. links: - title: Змінити ім'я користувача як Адміністратор href: /scp/staff.php config2fa: title: Двофакторна Аутентифікація content: > Двофакторна аутентифікація додає додатковий рівень безпеки під час входу в службу підтримки. Після того, як ви правильно подасте своє ім’я користувача та пароль, вам потрібно буде ввести маркер, щоб завершити вхід в службу підтримки. time_zone: title: Часовий пояс content: > daylight_saving: title: Літній час content: > maximum_page_size: title: Максимальний розмір сторінки content: > auto_refresh_rate: title: Частота автообновлення content: > default_signature: title: Підпис за умовчуванням content: > default_paper_size: title: Розмір паперу за умовчуванням content: > show_assigned_tickets: title: Показати призначені заявки content: > <p> Увімкнення цієї опції перевизначить глобальні налаштування приховування призначених заявок з відкритих черг. </p> <p class="info-banner"> <i class="icon-info-sign"></i> Ця опція доступна лише коли призначені заявки виключені глобально. </p> password: title: Пароль content: > current_password: title: Поточний пароль content: > new_password: title: Новий пароль content: > confirm_new_password: title: Підтвердити новий пароль content: > signature: title: Підпис content: > Створіть <span class="doc-desc-title"> Підпис </span>, який буде з'являтися в кінці Ваших відповідей на заявки. З'являтиметься цей <span class="doc-desc-title"> Підпис </span> чи ні - залежить від того, який <span class="doc-desc-title"> Шаблон листа </span> використовуватиметься у відповіді на заявку. links: - title: Створіть шаблони листів в панелі адміністратора href: /scp/templates.php #This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Персонал content: > Таблиця нижче відображає результати згідно фільтру вище. Якщо фільтр не обраний, тоді відображається весь список <span class="doc-desc-title"> персоналу </span> по сторінкам. Зверніть увагу на секцію сторінок внизу, яка може бути використана для навігації по всім результатам. apply_filtering_criteria: title: Застосувати налаштунки фільтрування content: > Виберіть <span class="doc-desc-title"> Відділ </span>, відповідний Вашим поточним інтересам. Ви можете також зробити пошук конкретного Співробітника. #This is popup help messages for the Admin Panel -> Dashboard -> System Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- system_logs: title: Системні журнали content: > Тут Ви знайдете записи журналу для дослідження проблем (наприклад, Помилки або Попередження). links: - title: Налаштуйте, які типи подій заносяться в журнал, встановивши <br /> <span class="doc-desc-title"> рівень детализаціі журналу </span>. href: /scp/settings.php?t=system date_span: title: Діапазон дат content: > Виберіть діапазон дат, які Ви хочете бачити в <span class="doc-desc-title"> системних журналах </span>. type: title: Тип content: > Виберіть настройку для показу певного типу активності. <span class="doc-desc-opt"> Налагодження </span> являє собою самий нижній рівень, а <span class="doc-desc-opt"> Помилка </span> - найвищий рівень деталізації. showing_logs: title: Показ…журналів content: > Перевірте секцію <span class="doc-desc-title"> сторінка </span> внизу і переконайтеся, що більше немає сторінок системного журналу. log_title: title: ім'я запису content: > Натисніть на заголовок <span class="doc-desc-title"> Ім'я запису </span>, якщо Ви хочете відсортувати результати по полю <span class="doc-desc-title"> Ім'я запису </span>. log_type: title: Тип запису content: > Натисніть на заголовок <span class="doc-desc-title"> Тип запису </span>, якщо Ви хочете відсортувати результати по полю <span class="doc-desc-title"> Тип запису </span>. log_date: title: Дата запису content: > Це - дата, коли був створений запис. Якщо Ви хочете відсортувати результати по полю <span class="doc-desc-title"> Дата запису </span>, просто натисніть на заголовок <span class="doc-desc-title"> Дата Запису </span>. (Використовуйте форму <span class="doc-desc-title"> Діапазон дат </span> для звуження періоду записів.) ip_address: title: IP адреса content: > Це <span class="doc-desc-title"> IP </span> <span class="doc-desc-title"> Адреса </span> співробітника або клієнта, який використовував osTicket в момент створення лога. #This is popup help messages for the Admin Panel -> Emails -> Banlist #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ban_list: title: Чорний список адрес електронної пошти content: > Листи, отримані з адрес, що знаходяться в чорному списку, будуть автоматично відхилені. #This is popup help messages for the Admin Panel -> Emails -> Diagnostics #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- test_outgoing_email: title: Тестувати вихідної пошти content: > Доставка пошти залежить від настроювань сервера (php.ini) та / або конфігурації SMTP. links: - title: Виберіть адресу електронної пошти, щоб налаштувати параметри SMTP (Вихідні) href: /scp/emails.php from: title: Від content: > to: title: Кому content: > subject: title: Тема content: > message: title: Повідомлення content: > #This is popup help messages for the Admin Panel -> Emails -> Add New Email #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket_help_topic: title: Нова категорія заявки content: > Виберіть <span class="doc-desc-title"> категорію </span>, яка буде автоматично прив'язана до заявки, створена через електронну пошту. <br /> <br /> Форми, пов'язані з цією категорією проблем, будуть додані в заявку, але не міститимуть даних. links: - title: Управління категоріями заявок href: /scp/helptopics.php new_ticket_priority: title: Новий пріоритет заявки content: > Виберіть <span class="doc-desc-title"> пріоритет </span> для нових заявок, створених через електронну пошту. new_ticket_department: title: Новий відділ для заявок content: > Виберіть <span class="doc-desc-title"> відділ </span>, якому будуть направлятися заявки, створені через електронну пошту. links: - title: Управління відділами href: /scp/departments.php auto_response: title: Автовідповідь на нову заявку content: > Ви можете відключити автовідповідь, що відправляється користувачеві, коли нова заявка створюється через електронну пошту. userid: title: Ім'я користувача content: > Ім'я користувача використовується в процесі аутентифікації електронної пошти. Ми приймаємо рядки з однією адресою, спільні рядки поштової скриньки, рядки імені сервера + імені користувача та комбінацію всіх. links: - title: Більше інформації href: https://docs.osticket.com/en/latest/Admin/Emails/Emails.html username: title: Ім'я користувача content: > password: title: Пароль content: > login_information: title: Інформація про поштовий логін content: > <span class="doc-desc-title"> Ім'я користувача </span> і <span class="doc-desc-title"> пароль </span> потрібні для отримання пошти з ящиків IMAP / POP, а також для відправки листів через SMTP. mail_account: title: Отримання пошти content: > Отримання листів з віддаленого ящика IMAP або POP і перетворення їх в заявки у Вашій системі допомоги. links: - title: Управління <span class="doc-desc-title"> запитом листів </span> і настройками <span class="doc-desc-title"> автоматичного збору листів </span>. href: /scp/settings.php?t=emails host_and_port: title: Віддалений хост content: > Введіть <span class="doc-desc-title">ім'я хоста</span> та номер <span class="doc-desc-title">порту</span> для вашого поштового сервера. Ці відомості можуть бути в документації до вашого облікового запису гостингу або у вашого адміністратора електронної пошти. <br/><br/> Якщо використовувати нестандартний номер <span class="doc-desc-title">порту</span> з увімкненим <span class="doc-desc-title">шифруванням</span>, потім до імені госта додайте схему ssl:// або tls://, щоб підказати підтримуване шифрування. <br/><br/> Щоби примусово встановити звичайне з’єднання, навіть якщо використовується <span class="doc-desc-title">порт</span> стандартного шифрування, використовуйте схему plain://. mailbox_folder: title: Папка пошти content: > Введіть назву <span class="doc-desc-title">теки</span>, з якої ви хочете отримувати пошту. Якщо залишити порожнім, система отримуватиме з теки "Вхідні". protocol: title: Протокол електронної пошти content: > Виберіть протокол поштової скриньки, який підтримує ваш віддалений поштовий сервер. Наполегливо радимо IMAP на захищеному порту. authentication: title: Аутентифікація content: > Для підтримки сучасної автентифікації потрібен <span class="doc-desc-title">плагін OAuth2</span>. links: - title: Завантажте плагіни osTicket href: https://osticket.com/download/ fetch_frequency: title: Частота перевірки content: > Вкажіть, як часто, в хвилинах, система буде перевіряти поштовий ящик. <br /> <br /> Це визначить середню затримку отримання автовідповіді після відправлення користувачем листа на цю адресу. emails_per_fetch: title: Листів на завантаження content: > Введіть кількість листів, оброблюваних за раз. fetched_emails: title: Обрані листи content: > Виберіть, що робити з обробленими листами: <br/> <br/> <span class="doc-desc-opt"> <b> Перемістити в папку </b> </span>: Це перемістить лист зі скриньки в папку, яку Ви вкажете. Якщо папка ще не існує на сервері, система спробує створити її автоматично. (<b> Рекомендується </b>) <hr> <span class="doc-desc-opt"> <b> Видалити листи </b> </span>: Це видалить лист зі скриньки після обробки. <hr> <span class="doc-desc-opt"> <b> Нічого не робити </b> </span>: Це залишить лист у папці вхідні листи. Система запише ідентифікатор письма, щоб не отримувати його знову. Тим не менш, цей варіант може привести до створення дублюючих Заявок. (<em> Не Рекомендується </em>) smtp_settings: title: Налаштування SMTP content: > Лист, що відправляється від служби допомоги, може бути відправлено через сервер SMTP. Цей варіант рекомендується, якщо можливий, так як він збільшує ймовірність доставки листів і зменшує ймовірність того, що листи будуть відзначені як спам. header_spoofing: title: Дозволити змінювати заголовки content: > Увімкніть для того, щоб дозволити відправляти листи з цього ящика від іншої адреси замість зазначеного в налаштуванні <span class="doc-desc-title"> адреси електронної пошти </span>. <br /> <br /> Ця настройка зазвичай використовується при відправленні листів від псевдонімів цього поштового ящика. strict_matching: title: Сувора відповідність адреси електронної пошти content: > <b>Увімкніть</b> цю опцію, щоб адреси електронної пошти та власника ресурсу токена збігалися. Це корисно для запобігання випадковій авторизації зовсім іншого облікового запису. <br><br> <b>Вимкніть</b> цей параметр, щоб дозволити іншому власникові ресурсу для токена, чия адреса електронної пошти інша. Це корисно для спільних поштових скриньок/псевдонімів тощо, де для авторизації від імені електронної пошти потрібно використовувати обліковий запис служби або глобального адміністратора. #This is popup help messages for the Admin Panel -> Emails -> Templates #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- email_templates: title: Шаблони електронної пошти content: > Набори шаблонів електронних листів використовується для відправки автовідповіді на різні події, які можуть відбуватися за час життя заявки. template_to_clone: title: Шаблон для клонування content: > Виберіть набір шаблонів для клонування або просто почніть зі стандартних шаблонів електронних листів. language: title: Мова content: > Виберіть бажану мову під <span class="doc-desc-opt"> стандартний </span> <span class="doc-desc-opt"> набір шаблонів електронних листів </span>. Мовні пакети доступні на osTicket.com. links: - title: Мовний пакет osTicket href: https://osticket.com/download status: title: Статус content: > <span class="doc-desc-opt"> Включені </span> набори шаблонів доступні для прив'язки до відділів і встановлення в системі за замовчуванням. Використовувані шаблони не можуть бути <span class="doc-desc-opt"> відключені </span>. #This is popup help messages for the Admin Panel -> Settings -> System page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- form_title: title: Заголовок форми content: > Цей текст заголовка відображається в сірому блоці вище полів форми form_instructions: title: Форма інструкції content: > Ви можете додати додаткові інструкції, які допоможуть користувачеві в контексті форми і можливо вкажуть як вказати необхідні дані. field_sort: title: Положення поля content: > Натисніть на значок стрілки вгору-вниз і перетягніть рядок поля для сортування всередині цієї форми. Налаштування сортування не вступлять в силу до тих пір, поки форма не буде збережена. field_label: title: Заголовок поля content: > Ця назва відображається як запит для введення поля. Зазвичай, поле короткої відповіді буде візуалізовано так: <br /> <strong> Назва: </strong> <input type="text"> field_type: title: Тип поля content: > Використовується для визначення типу вхідних даних, очікуваних від користувача. Ви можете вибрати з варіантів: короткий або довга відповідь, номер телефону, дата і час, прапорець, що випадає або користувальницький список варіантів. links: - title: Користувацькі списки href: /scp/lists.php field_visibility: title: Видимість поля content: > Оберіть настройки відображення та доступність цього поля. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Настройка</th> <th>Результат</th></tr> <tr><td>Додатково</td> <td>Співробітники та користувачі можуть бачити це поле, але не повинні заповнювати.</td></tr> <tr><td>Обо'язково</td> <td>Співробітники та користувачі можуть бачити це поле та повинні заповнювати.</td></tr> <tr><td>Обов'язково для користувачів</td> <td>Співробітники та користувачі можуть бачити це поле, але тільки користувачі можуть заповнювати.</td></tr> <tr><td>Обов'язково для співробітників</td> <td>Співробітники та користувачі можуть бачити це поле, але тільки співробітники можуть заповнювати.</td></tr> <tr><td>Внутрішнє, Додатково</td> <td>Співробітники можуть бачити це поле, але ніхто не може заповнювати.</td></tr> <tr><td>Внутрішнє, Обов'язково</td> <td>Співробітники можуть бачити це поле та повинні заповнити йього.</td></tr> <tr><td>Тільки для користувачів</td> <td>Тільки користувачі можуть бачити це поле та заповнювати його.</td></tr> </tbody></table> field_variable: title: Автоматизація поля content: > Дані поля будуть доступні для електронної пошти та сторінки шаблонів через ім'я, використовуване в цьому стовпці. Наприклад, поля в загальній формі для заявки будуть доступні через <code>%{ticket.variable}</code>, де <strong> змінні </strong> - це ім'я використовується в цьому стовпці. <br> <br> <em> інформація про компанію доступна через <code>%{</code> <code>company.variable}</code> та інформація про користувача доступна через <code>%{ticket.user.variable}</code></em> field_delete: title: Видалити це поле content: > Перевірте і збережіть форму, щоб видалити поле з цієї форми. <br> <br> <em> Видалення поля не видаляє раніше введені дані. Наприклад, якщо заявка була створена з урахуванням цих полів, то видалення поля з цієї форми не видаляє дані в заявці. </em> #Help popup items for the installer #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_name: title: Назва служби підтримки content: | <p>Назва Вашої системи підтримки, напр.: Служба підтримки [Назва Компанії]</p> system_email: title: Ел. пошта системи за замовчуванням content: | <p>Ел. адреса за замовчуванням, напр.: support@yourcompany.com - пізніше можна додати ще!</p> default_lang: title: Мова системи за замовчуванням content: | <p>Початкові дані для цієї мови буде встановлено в базу даних. Наприклад, текст шаблонів і сторінок, мова системи за замовчуванням.</p> links: - title: Мовний пакет osTicket href: 'https://osticket.com/download/#ostLang' first_name: title: Ім'я content: | <p>Ім'я адміністратора</p> last_name: title: Прізвище content: | <p>Прізвище адміністратора</p> email: title: Адреса ел.пошти content: | <p>Особиста адреса ел.пошти адміністратора. Має відрізнятися від системної ел.пошти.</p> username: title: Ім'я користувача content: | <p>Логін адміністратора. Має бути з трьох (3) або більше символів.</p> password: title: Пароль content: | <p>Пароль адміністратора. Має містити шість (6) символів або більше.</p> password2: title: Підтвердження паролю content: | <p> Повторіть пароль адміністратора. Має збігатися.</p> db_prefix: title: Префікс таблиць MySQL content: | <p>osTicket вимагає префікс для своїх таблиць для уникнення можливих конфліктів між таблицями в спільних базах даних.</p> db_host: title: Ім'я хоста MySQL content: | <p> Більшість серверів використовують 'localhost' для імені хоста локальної бази даних. Використовуйте своє ім'я хоcта, якщо 'localhost' не підходить. </p> <p> Типовий порт вказаний в php.ini. Нестандартний номер порту, має бути вказаний як <code>hostname:port</code> </p> db_schema: title: База даних MySQL content: | <p>Ім'я бази даних для osTicket.</p> db_user: title: Ім'я користувача MySQL content: | <p>Користувач MySQL повинен мати повний доступ до бази даних.</p> db_password: title: Пароль MySQL content: | <p>Пароль зазначеного вище користувача MySQL.</p> #This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- canned_response: title: Швидкі відповіді content: > Створення <span class="doc-desc-title"> швидкої відповіді</span>, яка можуть бути додана у відповідь на заявку. Також може бути використане, як <span class="doc-desc-title"> автоматична відповідь на заявку </span> в налаштуваннях <span class="doc-desc-title"> фільтру заявок </span>. links: - title: Налаштування фільтрів заявок href: /scp/filters.php canned_attachments: title: Готові файли content: > Додайте файл, який ви хотіли б автоматично додавати у відповідь на заявку, яка містить нові <span class="doc-desc-title"> швидкі відповіді </span>. #This is popup help messages for the Staff Panel -> Knowledgebase -> Add New Category -> FAQ Category (Form) #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- listing_type: title: Тип списку content: > Оберіть <span class="doc-desc-opt"> загальний (опублікований) </span>, якщо Ви бажаєте, щоб ці <span class="doc-desc-title"> питання та відповіді </span> були опубліковані в загальній базі знань за умовою, якщо категорія також загальна. links: - title: Зробити базу знань загальнодоступною для клієнтського порталу href: /scp/settings.php?t=kb #This is popup help messages for the Admin Panel -> Manage -> API Keys #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- api_key: title: Ключ API content: > Ключі API використовуються для перевірки реальності клієнтів, які відправляють нові заявки через інтерфейс програмних додатків (API). Ключі API використовуються замість паролів. Так як ключі API можуть бути відправлені в незашифрованому вигляді, вони прив'язуються до IP-адреси кожного клієнта. links: - title: Документація API href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP адреса content: > Мережева IP-адреса клієнта. Кожна унікальна IP-адреса клієнта потребуює окремого ключа API #This is popup help messages for the Admin Panel -> Manage -> Add New Custom List #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- custom_lists: title: Користувацькі списки content: > Ваші <span class = "doc-desc-title"> користувальницькі списки </span> дозволять Вам створювати випадаючі списки з попередньо встановленими варіантами, з яких клієнт зможе вибрати потрібний пункт, коли він буде використовувати Ваші <span class = "doc-desc-title" > користувальницькі форми </span>. Якщо Ви хочете використовувати цей <span class = "doc-desc-title"> користувальницький список </span> як <span class = "doc-desc-title"> цільовий </span> для <span class = "doc-desc -title "> фільтру заявок </span>, обов'язково додайте цей список до Вашої форми <span class =" doc-desc-title "> деталей заявок </span>. name: title: Ім'я content: > plural_name: title: Ім'я у множині content: > sort_order: title: Порядок сортування content: > list_s_initial_items: title: Початкові елементи списку content: > value: title: Значення content: > extra: title: Додаткові content: > Абревіатури і подібне. Якщо Ви використовуєте внутрішні коди для елементів списку, ці коди і абревіатури можуть бути введені в цій колонці. Якщо користувальницький список візуалізується як <span class = "doc-desc-option"> машинописний </span>, тоді ці абревіатури зможуть використовуватися для пошуку елементів користувальницького списку. #This is popup help messages for the Admin Panel -> Manage -> Filter #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- execution_order: title: Виконання замовлення content: > Введіть номер, який керує пріоритетом фільтра. Чим нижче номер, тим вищий пріоритет матиме цей фільтр при виконанні в порівнянні з іншими фільтрами, які можуть мати більш високий порядок виконання. <br> <br> Якщо Ви хочете щоб цей фільтр був останнім фільтром, застосовуваним при збігу, ввімкніть <span class = "doc-desc-title"> припинити подальшу обробку при збігу </span>. target_channel: title: Канал content: > Виберіть цільовий <span class = "doc-desc-title"> канал </span> для Вашого <span class = "doc-desc-title"> фільтру заявок </span>. <span class = "doc-desc-title"> Канал </span> - це джерело, через який заявка потрапила в систему. <br> <br> Приміром, якщо Ви виберете <span class = "doc-desc-opt"> Веб-форма </span>, це означатиме, що Ви хочете, щоб <span class = "doc-desc-title "> фільтр заявок </span> застосовувався до тих заявок, які прийшли з веб-форми порталу клієнта. rules_matching_criteria: title: Правила, які відповідають умовам content: > Виберіть, наскільки гнучкими мають бути збіги з Вашим <span class = "doc-desc-title"> фільтром заявок </span>. Якщо Ви хочете, щоб <span class = "doc-desc-title"> фільтр заявок </span> задовольняв будь-які з правил - виберіть <span class = "doc-desc-opt"> відповідати будь-якому правилу </span>. Якщо Ви хочете, щоб <span class = "doc-desc-title"> фільтр заявок </span> задовольняв <em> <strong> всім правилам </strong> </em> - виберіть <span class = "doc-desc -opt"> відповідати всім правилам </span>. reject_ticket: title: Відхилити заявку content: > Якщо ця опція включена, подальша обробка зупиняється і всі інші варіанти дій нижче будуть ігноруватися при збігу. reply_to_email: title: Електронна пошта для відповіді content: > Увімкніть опцію, якщо Ви хочете, щоб Ваша система допомоги враховувала заголовок "<span class = "doc-desc-title"> Адреса відповіді </span>" поштовогї програми користувача. Це поле має сенс, тільки якщо <span class = "doc-desc-title"> канал </span> вище включає варіант <span class = "doc-desc-opt"> електронна пошта </span>. ticket_auto_response: title: Вимкнути автоматичну відповідь на заявку content: > <em> Увага: Це перевизначить будь-які установки <span class = "doc-desc-title"> відділу </span> або <span class = "doc-desc-title"> автовідповідача </span>. </em> canned_response: title: Швидкі відповіді content: > Виберіть <span class = "doc-desc-title"> план SLA </span>, який повинен застосовуватися до збігам <span class = "doc-desc-title"> фільтру заявок </span>. links: - title: Керування швидкими відповідями href: /scp/canned.php - title: Керування наборами шаблонів href: /scp/templates.php - title: Шаблон автовідповіді на нову заявку href: /scp/templates.php?id=2&a=manage department: title: Відділ content: > Виберіть, якому <span class = "doc-desc-title"> відділу </span> повинні бути призначені збіги <span class = "doc-desc-title"> фільтру заявок </span>. links: - title: Управління відділами href: /scp/departments.php priority: title: Пріоритет content: > Виберіть рівень <span class = "doc-desc-title"> пріорітету </span>, який має бути застосований до збігу <span class = "doc-desc-title"> фільтру заявок </span>. <br /> <br /> <em> Увага: Це перевизначить установки <span class = "doc-desc-title"> відділу </span> чи <span class = "doc-desc-title"> категорії заявки </span>. </em> sla_plan: title: SLA план content: > Виберіть <span class = "doc-desc-title"> план SLA </span>, який повинен застосовуватися до збігу <span class = "doc-desc-title"> фільтру заявок </span>. links: - title: Керування SLA планами href: /scp/slas.php auto_assign: title: Автоматичне призначення content: > Виберіть співробітника або команду, яким повинні бути призначені збіги <span class = "doc-desc-title"> фільтру заявок </span>. links: - title: Керування співробітниками href: /scp/staff.php - title: Керування групами href: /scp/teams.php help_topic: title: Розділ довідки content: > Виберіть <span class = "doc-desc-title"> категорію заявки </span>, яка має застосовуватися до збігу <span class = "doc-desc-title"> фільтру заявок </span>. links: - title: Управління категоріями заявок href: /scp/helptopics.php admin_notes: title: Нотатки адміністратора content: > Ці нотатки доступні тільки для тих, чий тип облікового запису є <span class="doc-desc-title"> адміністратор</span>. #This is popup help messages for the Admin Panel -> Manage -> Help Topic #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- help_topic_information: title: Інформаційна довідка content: > <span class = "doc-desc-title"> Інформаційні довідки </span> вказують на те, яка інформація збирається від користувачів і як заявки направляються або призначаються. topic: title: Назва теми content: > Унікальне ім'я розділу довідки. htstatus: title: Статус content: > Якщо вимкнуто або архівовано то, цей <span class="doc-desc-title"> розділ довідки </span> буде не доступний. status: title: Статус заявки content: > Виберіть статус заявки, який буде призначений новим заявкам, пов'язаним із цим <span class="doc-desc-title">Розділом довідки</span>. <br><br> Фільтри заявок мають більшу вагу для нових статусів заявок. type: title: Тип content: > Якщо <span class="doc-desc-title"> розділ довідки</span>, позначений як приватний, то йго будуть бачити тільки співробітники, які створюють нову заявку в панелі співробітника. parent_topic: title: Батьківська тема content: > Виберіть батьківську категорію, якій ця <span class = "doc-desc-title"> категорія </span> належатиме. Батьківська категорія буде показуватися першою в списку, з цією <span class = "doc-desc-title"> категорією </span> після батьківської. custom_form: title: Користувацька форма content: > Користувальницькі форми допоможуть Вам отримати більше конкретної інформації від користувачів, що відноситься до цього <span class = "doc-desc-title"> розділу довідки </span>. links: - title: Керування користувацькими формами href: /scp/forms.php priority: title: Пріоритет content: > Виберіть пріоритет, який призначається новим заявкам, які належать до цього <span class = "doc-desc-title"> розділу довідки </span>. <br> <br> Фільтри заявок можуть перевизначати пріоритет нових заявок. department: title: Відділ content: > Оберіть відділ, до якого будуть належати нові заявки. links: - title: Управління відділами href: /scp/departments.php sla_plan: title: SLA план content: > Виберіть план SLA, асоційований з цією <span class = "doc-desc-title"> категорією заявок </span>. <br> <br> Цей вибір перевизначить будь-який обраний план SLA відділу links: - title: Керування SLA планами href: /scp/slas.php thank_you_page: title: Сторінка "Дякуємо" content: > Виберіть сторінку подяки, на яку користувач спрямовуватиметься після відкриття заявки під цією <span class = "doc-desc-title"> категорією заявок </span>. links: - title: Керування сторінкою подяки href: /scp/pages.php auto_assign_to: title: Автоматично призначати нові заявки content: > При необхідності, виберіть співробітника або команду для автопризначення заявок, відкритих з цієї <span class = "doc-desc-title"> категорії заявок </span> <br> <br> Фільтр заявок може перевизначити призначення. links: - title: Керування персоналом і командами href: /scp/staff.php ticket_auto_response: title: Автоматична відповідь на заявку content: > Якщо відзначене, установка відключить автовідповіді на нові заявки для цієї <span class = "doc-desc-title"> категорії заявок </span>. <br> <br> Це перевизначає настройку автовідповідача для <span class = "doc-desc-title"> відділу </span>, а також глобальні настройки <span class = "doc-desc-title"> автовідповідача </span>. links: - title: Налаштування автовідповідача href: /scp/settings.php?t=autoresp custom_numbers: title: Користувальницька нумерація заявок content: > Виберіть інший формат нумерації заявок, створених у цьому розділі. Подивіться підказки на сторінці Налаштування/Заявки для більш докладної інформації про налаштування. #This is popup help messages for the Admin Panel -> Manage -> Pages #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- site_pages: title: Сторінки сайту content: > Сторінки сайту можуть служити як міні Система управління контентом (CMS). Ви можете визначити кілька цільових, автономних сторінок і сторінок подяки, і налаштувати їх в настройках компанії і розділів довідки. links: - title: Налаштування кампанії href: /scp/settings.php?t=pages type: title: Тип content: > <span class = "doc-desc-opt"> Оффлайн </span> сторінка відображається користувачам, якщо Ваша система заявок відключена. <span class = "doc-desc-opt"> Цільова </span> сторінка показується на головній сторінці Вашого порталу для користувачів. Сторінка <span class = "doc-desc-opt"> Подяки </span> показується після того, як користувач відправив Заявку. <span class = "doc-desc-opt"> Інші </span> сторінки можуть використовуватися як проста система управління контентом (CMS). #This is popup help messages for the Admin Panel -> Manage -> Schedules #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- schedule: title: Налатування розкладу content: > <b> Ім'я </b>: Унікальне ім'я завдання. <hr> <b> Тип </b>: Виберіть тип Завдання. <span class = "doc-desc-title"> Години роботи </span> визначають години, які враховуються при розрахунку часу виконання SLA, в той час як <span class = "doc-desc-title"> вихідні дні </span> враховуватися не будуть. <hr> <b> Часовий пояс </b>: Виберіть часовий пояс для менеджера завдань. Рекомендується залишити поле порожнім у разі роботи з <span class = "doc-desc-title"> різними </span> часовими поясами. <br> <br> Якщо не вказувати часовий пояс, звіт часу буде вестися відповідно до поточного часового поясу. #This is popup help messages for the Admin Panel -> Manage -> SLA Plan #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- name: title: Ім'я content: > Виберіть зрозуміле ім'я для цього <span class = "doc-desc-title"> плану SLA </span>, який відображатиме його призначення. grace_period: title: Пільговий період content: > Визначте, скільки годин після створення заявки буде автоматично позначено як прострочений.<br><br> Години враховуються протягом зазначеного Графіку. Ієрархія - це Розклад відділу, Розклад SLA, а потім Розклад системи за замовчуванням. Якщо жодного Графіку не налаштовано, Години підраховуються цілодобово (навіть після робочого часу), поки Заявка не прострочена. transient: title: Перехідні content: > Перехідні SLA вважаються тимчасовими і можуть бути перевизначені непереходними SLA при переміщенні <span class = "doc-desc-opt"> відділу </span>, або коли їх <span class = "doc-desc-title"> категорія заявки </span> змінюється. schedule: title: Розклад content: > Виберіть розклад, який буде використовуватися цим SLA при закінченні часу виконання заявок. <br> <br> Зверніть увагу, що налаштування відділу можуть мати найвищий пріоритет для цього розкладу. links: - title: Керування розкладом href: /scp/schedules.php #This is the view / management page for an organization in the user #directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- org_sharing: title: Загальнодоступна заявка content: > <p> Спільна обробка заявок організацією надає працівникам доступ до заявок, власниками яких є інші працівники </p> <p class="info-banner"> <i class="icon-info-sign"></i> Співвиконавці завжди мають доступ до заявок. </p> email_domain: title: Домен e-mail content: > Користувачі можуть автоматично бути додані до організації, в залежності від доменів їхніх ел.адрес. Використовуйте поле нижче для введення одного або кількох доменів, розділених комами. Наприклад, введіть <code>mycompany.com</code> для користувачів, адреси яких закінчуються на @mycompany.com #This is popup help messages for the Admin Panel -> Settings -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- agent_name_format: title: Формат імені Агента content: > Виберіть формат імен агентів в системі. Шаблони електронних листів використовуватимуть його замість імен, якщо інший формат не буде вказано. staff_identity_masking: title: Анонімність співробітника content: > Якщо цей параметр включений, це дозволить приховати ім'я співробітника від користувача під час спілкування. disable_agent_collabs: title: Відключити співавторів агента content: > Якщо ввімкнено, агенти, додані користувачами як співавтори, будуть автоматично вимкнені. Це корисно, коли користувачі наосліп додають агентів у поле CC, через що агенти отримують усі сповіщення учасників. <br><br> <strong>Примітка:</strong> <br> Це налаштування є глобальним для всіх заявок, створених користувачами через API, E-Mail та веб-форму. #Authentication settings agent_password_policy: title: Політика управління паролями content: > Оберіть <span class="doc-desc-title">політику паролю</span> для <span class="doc-desc-title">агентів</span>. <br><br> Додаткові політики можуть бути додані під час встановлення плагіну <span class="doc-desc-title">парольної політики</span>. allow_password_resets: title: Дозволити відновлення паролю content: > Увімкніть цю функцію, якщо Ви хочете відображати посилання <span class = "doc-desc-title"> Забули пароль </span> на <span class = "doc-desc-title"> панелі входу персоналу </span> після невдалої спроби входу. reset_token_expiration: title: Вікно відновлення паролю content: > Виберіть тривалість часу (у хвилинах), протягом якого <span class = "doc-desc-title"> Токен відновлення паролю </span> буде дійсний. Коли співробітник запрошує <span class = "doc-desc-title"> відновлення паролю </span> - йому відправляється токен, який дозволяє здійснити відновлення. staff_session_timeout: title: Завершення сеансу співробітника content: > Виберіть максимальний час бездіяльності (у хвилинах), після якого співробітнику потрібно буде заново увійти. <br> <br> Якщо Ви хочете відключити <span class = "doc-desc-title"> тайм-аут сесії персоналу </span> - введіть 0. bind_staff_session_to_ip: title: Закріплювати сеанс співробітника за IP content: > Увімкніть, якщо Ви хочете, щоб співробітники запам'ятовувалися з їх поточниими IP-адресами при вході. <br> <br> Налаштування не рекомендується для користувачів, які використовують динамічні IP-адреси. require_agent_2fa: title: Двофакторна аутентифікація content: > Двофакторна аутентифікація додає додатковий рівень безпеки під час входу в службу підтримки. Після того, як ви правильно подасте своє ім’я користувача та пароль, вам потрібно буде ввести маркер (код), щоб завершити вхід в службу підтримки. #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- page_title: title: Оповіщення та повідомлення content: > Сповіщення та повідомлення - це автоматичні повідомлення на електронну пошту, які відправляються співробітникам при виникненні різних подій в заявці. ticket_alert: title: Оповіщення про нову заявку content: > <p> Оповіщення, яке відправляється співробітникам, коли створюється нова заявка. </p> <p class = "info-banner"> <i class = "icon-info-sign"> </i> Це сповіщення не відправляється, якщо заявка призначається автоматично на підставі фільтру заявок або категорії. </p> links: - title: Типовий шаблон сповіщення про нову заявку href: /scp/templates.php?default_for=ticket.alert message_alert: title: Оповіщення про нове повідомлення content: > Оповіщення, що відправляється співробітникам, коли до існуючої заявки додається нове повідомлення від користувача. links: - title: Типовий шаблон сповіщення про нове повідомлення href: /scp/templates.php?default_for=message.alert internal_note_alert: title: Повідомлення про нову внутрішню активність content: > Повідомляти співробітників, коли проявляється внутрішня активність. Наприклад, внутрішня замітка або відповідь співробітника на заявку. links: - title: Типовий шаблон історії заявки href: /scp/templates.php?default_for=note.alert assignment_alert: title: Оповіщення про призначення заявки content: > Оповіщення, що відправляється співробітникам при призначенні заявки. links: - title: Типовий шаблон сповіщення щодо призначення заявки href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Сповіщення про передачу content: > Оповіщення, що відправляється співробітникам, коли заявка переміщюється між відділами. links: - title: Типовий шаблон сповіщення щодо передачі Заявки href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Оповіщення про просрочені заявки content: > Оповіщення, що відправляється співробітникам, коли заявка стає простроченою на підставі SLA або дати виконання. links: - title: Типовий шаблон сповіщення щодо протермінованої заявки href: /scp/templates.php?default_for=ticket.overdue - title: Керування SLA href: /scp/slas.php system_alerts: title: Системні оповіщення content: > Важливі системні події відправляються адміністратору (%{config.admin_email}). Залежно від того, який <span class = "doc-desc-title"> рівень журналу </span> встановлений, події також доступні в <span class = "doc-desc-title"> системному журналі </span> links: - title: Перегляд журналу системи href: /scp/logs.php - title: Змінити електронну адресу админістратора href: /scp/settings.php?t=emails #This is popup help messages for the Admin Panel -> Settings -> Autoresponder #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket: title: Створити нову заявку content: > Увімкніть, якщо ви хочете, щоб автовідповідь відправлялась користувачеві при створенні нової заявки. links: - title: Шаблон сповіщення про нову заявку href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: Нова заявка від персоналу content: > Повідомлення, що відправляється, коли співробітник створює заявку від імені користувача. <em> Співробітник може це перевизначити при створенні нової заявки. </em> links: - title: Шаблон сповіщення про нову заявку href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: Підтвердження нового повідомлення content: > Повідомлення відправляється, коли нове повідомлення додається в існуючу заявку. links: - title: Шаблон підтвердження нового повідомлення href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: Повідомлення про нове повідомлення content: > Розсилати повідомлення, отримані від автора заявки, всім учасникам заявки. links: - title: Новий шаблон повідомлення про активність href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: Повідомлення про перевищення ліміту content: > Повідомлення про заборону створення заявки, що відправляється користувачеві, коли порушується <span class = "doc-desc-title"> максимум відкритих заявок </span>. links: - title: Шаблон повідомлення про перевищення ліміту href: /scp/templates.php?default_for=ticket.overlimit - title: Встановити <em> максимум відкритих заявок </em> href: /scp/settings.php?t=tickets #This is popup help messages for the Admin Panel -> Settings -> Emails #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- default_email_templates: title: Набір шаблонів ел. пошти за замовчуванням content: > Виберіть <span class = "doc-desc-title"> набір шаблонів пошти </span>, який буде використовуватися для відправки <span class = "doc-desc-title"> автовідповіді </span> і <span class = "doc-desc -title "> оповіщення </span> різних подій, які можуть відбуватися під час життя заявки. <br> <br> Відділам може бути призначений конкретний набір шаблонів пошти. links: - title: Управління наборами шаблонів ел. пошти href: /scp/templates.php default_system_email: title: Вихідна ел. пошта за замовчуванням content: > Виберіть адресу електронної пошти, з якої будуть відправлятися вихідні листи. <br> <br> <span class = "doc-desc-title"> Відділ </span> може встановити власну <span class = "doc-desc-title"> адресу </span>, яка перевизначить те, що встановлено тут. links: - title: Керування адресами ел. пошти href: /scp/emails.php default_alert_email: title: Електронна пошта для Оповіщень за замовчуванням content: > Виберіть адресу електронної пошти, з якої співробітникам будуть відправлятися <span class = "doc-desc-title"> сповіщення та повідомлення </span>. links: - title: Керування адресами ел. пошти href: /scp/emails.php admins_email_address: title: Адреса ел.пошти адміністратора content: > Введіть адресу електронної пошти адміністратора, на яку будуть відправлятися <span class = "doc-desc-title"> системні помилки </span> і <span class = "doc-desc-title"> сповіщення про нові Заявки </span> (якщо включено). links: - title: Керування сповіщеннями та повідомленнями href: /scp/settings.php?t=alerts email_fetching: title: Отримання електронної пошти content: > Дозволити опитування IMAP/POP для сконфигурированних і включених <span class = "doc-desc-title"> поштових скриньок </span>. links: - title: Керування поштовими скриньками href: /scp/emails.php enable_autocron_fetch: title: Отримувати повідомлення електронної пошти за допомогою автоматичного крону (cron) content: > Включає періодичну вибірку листів з використанням внутрішнього диспетчера задач, який запускається активністю співробітників. <br> <br> Будь-ласка, зверніть увагу, що листи не будуть отримані, якщо ніким не буде зроблений вхід в панель керування співробітниками. Для перевірки пошти автоматично, використовуйте для цього системний крон. links: - title: Використовувати зовнішний планувальник завдань href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html strip_quoted_reply: title: Показувати цитовану відповідь content: > Якщо включено, це видалить попередню переписку у повідомленнях електронної пошти. <br> <br> Ця функція залежить від <span class = "doc-desc-title"> роздільного тегу вдповіді </span> нижче. reply_separator_tag: title: Розподільник тексту повідомлення content: > Це маркер, який вказує користувачеві, що відповідати слід над цим рядком. <br> <br> <strong> Увага: </strong> це має сенс, тільки якщо <span class = "doc-desc-title"> показувати цитовану відповіть </span> ввімкнена вище. emailed_tickets_priority: title: Пріоритет поштових заявок content: > Виберіть, чи хочете Ви, щоб пріоритет/важливість листа користувача (наприклад, в OutLook) вказував пріоритет нової заявки. <br> <br> Ця настройка може бути перевизначена через <span class = "doc-desc-title"> фільтр заявок </span>. links: - title: Створення та керування фільтрами заявок href: /scp/filters.php accept_all_emails: title: Приймати всі листи content: > Приймати листи від невідомих користувачів. <br> <br> Відключення цієї настройки призведе до того, що такі заявки будуть відхилятися. accept_email_collaborators: title: Приймати співавторів з листа content: > Додавати учасників, включених в поля <code> <strong> Кому </strong> </code> і <code> <strong> Копія </strong> </code> як співавторів заявки. <br /> <br /> <em> Співавтори можуть завжди бути добавленни вручну співробітниками при перегляді заявки. </em> default_mta: title: За мовчанням MTA content: > <span class = "doc-desc-title"> За мовчанням MTA </span> бере на себе процес доставки електронної пошти для вихідних листів без настройки SMTP. ticket_response_files: title: Файли у відповідях на заявку content: > Якщо цей параметр включений, всі файли, які співробітник може включити у відповідь до заявки, будуть також додані у відповідь електронною поштою користувачу. verify_email_addrs: title: Перевірка адрес електронної пошти content: > Увімкніть цю опцію, щоб перевіряти, чи адреса email має mail exchanger (MX) запис в DNS. Це корисно, щоб визначати хибно введені email адрес. Ця перевірка використовується додатково до перевірки формату адреси. #This is popup help messages for the Admin Panel -> Settings -> Knowledgebase #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- knowledge_base_settings: title: Налаштування бази знань content: > knowledge_base_status: title: Стан бази знань content: > Увімкніть цей параметр, щоб дозволити користувачам отримати доступ до загальної бази знань. <br><br>Відповіді на часті запитання можуть бути зроблені внутрішніми (доступні для перегляду лише співробітниками). links: - title: Керувати базою знань href: /scp/kb.php restrict_kb: title: Обмеження доступу до бази знань content: > Увімкніть цей параметр, щоб закрити доступ незареєстрованим користувачам до статей бази знань на користувацькому інтерфейсі. links: - title: Параметри керування доступом href: /scp/settings.php?t=users canned_responses: title: Швидкі відповіді content: > Увімкніть цей параметр, щоб дозволити співробітникам використовувати <span class="doc-desc-title"> готові відповіді </span> під час відповіді на заявку. links: - title: Керування швидкими відповідями href: /scp/canned.php #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- company_information: title: Інформація про компанію content: > Це відноситься до компанії або організації, які виграють на програмному забезпеченні osTicket. Інформація тут буде з'являтися в підписах електронної пошти (тобто, в колонтитулі), коли співробітники відповідатимуть на заявки. links: - title: Форма інформації компанії href: /scp/forms.php?type=C landing_page: title: Головна сторінка content: > <span class = "doc-desc-title"> Головна сторінка </span> відображається на першій сторінці Вашої системі підтримки. offline_page: title: Оффлайн сторінка content: > <span class = "doc-desc-title"> Оффлайн сторінка </span> відображається системою заявок, коли ця система не доступа - див. Панель Адміністратора - > Настройки - > Система - > Статус системи заявок. default_thank_you_page: title: Сторінка вдячності content: > <span class = "doc-desc-title"> Сторінка вдячності </span> відображається клієнту, коли <span class = "doc-desc-title"> клієнт </span> відправляє нову заявку. <br/> <br/> Сторінки <span class = "doc-desc-title"> вдячності </span> можуть бути прив'язані до категорій заявок. logos: title: Логотипи content: > Ви можете обрати свій <span class = "doc-desc-title"> логотип </span>, який буде показуватися користувачам на сторінках системи заявок. upload_a_new_logo: title: Завантажити новий логотип content: > Виберіть зображення в форматах .gif, .jpg або .png. Розмір відображення Вашого зображення буде пропорційно змінений. Однак, розмір зображення не буде змімено. Тому, заради швидкості завантаження, рекомендується додавати зображення близьким до розміру зображення за замовчуванням (817px × 170px). backdrops: title: Фон content: > Ви можете налаштувати <span class="doc-desc-title">Фон</span>, який буде відобрежено на сторінці авторизації персоналу. upload_a_new_backdrop: title: Завантажити Новий Фон content: > Використовуйте зображення у форматах .gif, .jpg або .png. Ми пропорційно масштабуємо зображення вашої картинки. Але ми не змінюватимемо файл зображення. Тому для пришвидшення завантаження сторінок рекомендуємо використовувати порівняно невеликі зображення (менше мегабайту). Зауважимо, що використовуються обмеження PHP щодо максимально розміру завантаження. #This is popup help messages for the Admin Panel -> Settings -> System #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_status: title: Статус системи content: > Якщо статус змінюється на <span class = "doc-desc-opt"> оффлайн </span> - інтерфейс користувача стає недоступний. Однак, це не впливає на взаємодію співробітника з панеллю співробітника. helpdesk_url: title: URL системи content: > Цей URL є базовим для osTicket. Він буде використаний у повідомленнях електронної пошти, для направлення клієнтів до Служби підтримки. helpdesk_name_title: title: Ім'я/назва системи заявок content: > Ця назва відображається на вкладці браузера - метатег заголовку. Якщо URL системи доданий в закладки, то ця назва і там буде відображатися. default_department: title: Відділ за замовчуванням content: > Виберіть <span class = "doc-desc-title"> відділ </span> за замовчуванням для заявок, які не направляються іншому відділу автоматично. <br/> <br/> Заявка може бути спрямована на підставі налаштувань категорії заявки, вхідної пошти та фільтра заявок. default_schedule: title: Розклад за замовчуванням content: > Виберіть розклад за замовчуванням, який буде використовуватися для SLA при простроченні заявок. links: - title: Керування розкладом href: /scp/schedules.php force_https: title: Примусове використання HTTPS content: > Цей параметр дозволяє адміністраторам ввімкнути примусове використання HTTPS для всієї системи. Якщо цей параметр увімкнено, будь-який запит, який використовує протокол HTTP, буде перенаправлено на HTTPS. Зверніть увагу, що це буде працювати, тільки якщо у вас встановлений сертифікат SSL та налаштований HTTPS на сервері. <br/><br/> <b>Примітка:</b><rb/> Це може вплинути на сценарії зовнішніх сценаріїв. Посилання на нові скрипти, включені до <code>setup/scripts/</code> для оновлень. default_page_size: title: Розмір сторінки за замовчуванням content: > Виберіть кількість елементів, що відображаються на сторінці в чергах заявок в панелі співробітників. Кожен співробітник може також налаштувати це число для власного облікового запису в розділі <span class = "doc-desc-title"> Мої Налаштування </span>. default_log_level: title: Рівень деталізації журналу за замовчуванням content: > Визначте мінімальний рівень подій, які будуть записуватися в <span class = "doc-desc-title"> системний журнал </span>. <span class = "doc-desc-opt"> Налагодження </span> представляє найнижчий рівень серйозності, а <span class = "doc-desc-opt"> помилка </span> - найвищий. Наприклад, якщо Ви хочете бачити всі події в <span class = "doc-desc-title"> системному журналі </span> - виберіть рівень подій - <span class = "doc-desc-opt"> налагодження </span>. purge_logs: title: Очистити журнали content: > Визначте, як довго будуть зберігатися записи в <span class = "doc-desc-title"> системному журналі </span>, після чого вони будуть видалені. enable_richtext: title: Розширене оформлення тексту content: > Якщо включено, це дозволить використовувати додаткове форматування тексту у спілкуванні між клієнтами та співробітниками. enable_avatars: title: Дозволити аватари при потоковому перегляді content: > Активуйте для відображення <span class="doc-desc-title">Аватарів</span> в потоці повідомлень.<br><br> <span class="doc-desc-title">Джерело Аватару</span> може бути встановлене на сторінках налаштувань Агента або Користувача. links: - title: Налаштування користувача href: /scp/settings.php?t=agents - title: Налаштування користувача href: /scp/settings.php?t=users collision_avoidance: title: Тривалість сесії співробітника content: > Введіть максимальну тривалість часу, коли Агент утримує блокування заявки без будь-якої активності. <br> <br> Введіть <span class = "doc-desc-opt"> 0 </span>, щоб вимкнути функцію блокування. allow_iframes: title: Дозволити системні iFrame (фрейми) content: > Введіть список доменів, розділений комами, для системи, в якій буде відображатись фрейм. Якщо залишити це поле пустим, система за замовчуванням буде використовувати «self». Дозволені підстановочні символи домену, схема URL-адреси HTTP/HTTPS та номера портів. <br><br> <b>Наприклад:</b> <br>https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Інформація про синтаксис (хост-джерело) href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: ACL (контроль доступу) content: > Введіть список IP-адресов, який розділений комами, щоб дозволити доступ до системи. Існує чотири варіанту вибору панелей, до яких буде застосовано ACL. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Застосувати до</th> <th>Опис</th></tr> <tr><td>Вимкнено</td> <td>Вимикає ACL зовсім.</td></tr> <tr><td>Все</td> <td>Застосовується ACL до всіх панелей. (тобто портал клієтна, портал персоналу, портал адміністратора)</td></tr> <tr><td>Портал клієнтів</td> <td>Застосовується ACL тільки до порталу клієнтів.</td></tr> <tr><td>Портал персоналу</td> <td>Застосовується ACL тільки до порталу персоналу та до порталу адміністратора.</td></tr> </tbody></table> embedded_domain_whitelist: title: Список вбудованих довірених доменів content: > Введіть розділений комами список доменів, які будуть занесені в білий список для iFrames, що використовуються в системі. Не вказуйте <code>http(s)</code> або <code>www</code> з доменом; буде прийнято лише доменне ім'я. Це використовується, коли ви бажаєте вбудувати контент у систему (наприклад, YouTube) через клієнтський портал, базу знань тощо. Якщо ви додасте iFrame з доменом, не включеним до білого списку, система автоматично видаляє його. За замовчуванням система дозволяє використовувати YouTube, Vimeo, DailyMotion та Microsoft Stream. <br><br> <b>Наприклад:</b> <br> domain.tld, sub.domain.tld #Date and time options date_time_options: title: Параметри дати та часу content: > Наступні налаштування визначають налаштування Дати та Часу системи підтримки користувачів за замовченням. Ви можете використвувати локалізовані налаштування або підлаштувати формати для своїх унікальних потреб. Зверніться до довідки по ICU форматах, щоб дізнатися про налаштування. Дати, відображені нижче ілюструють результат їхніх відповідних значень. links: - title: Дивіться синтаксис функції PHP Date href: http://userguide.icu-project.org/formatparse/datetime languages: title: Системна мова content: > Виберіть основну мову систему і необов'язкові другорядні мови, щоб зробити інтерфейс максимально локалізованм для ваших агентів і кінцевих-користувачів. primary_language: title: Основна мова системи content: > Контент відображатиметься агентам і кінцевим користувачам цією мовою, якщо налаштована для них мова зараз недоступна. Це включає контент інтерфейсної частини а також сторінки подяки та повідомлення електронної пошти.<br/><br/> Це мова, якою повинні бути відображені неперекладені версії контенту. secondary_language: title: Другорядна мова content: > Налаштуйте параметри мови для агентів та кінцевих користувачів. Інтерфейс буде доступний для цих мов і особливий контент, такий як сторінки подяки і допомога будуть доступні для цих мов. #Attachments attachments: title: Налаштування вкладень і сховища content: > Налаштуйте, як зберігаються вкладення. default_storage_bk: title: Бекенд файлового сховища content: > Виберіть як зберігаються вкладення.<br<br> Додаткові модулі (бекенд) можуть бути включені за допомогою плагінів max_file_size: title: Максимальний розмір файлу content: > Виберіть максимальний розмір файлів вкладень, які дозволені агентам. Це включає підготовлені вкладення, статті бази знань та вкладення до заявок і відповідей. Верхній ліміт контролюється налаштуваннями PHP <code>upload_max_filesize</code>. links: - title: Налаштування PHP ini href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Потрібна авторизація content: > Увімкніть цей параметр, щоб заборонити показ вкладень неавторизованим користувачам. Тобто користувачі повинні увійти в систему (як кінцеві користувачі, так і співробітники) для перегляду вкладень. <br><br> З точки зору безпеки, майте на увазі, що браузер користувача може зберігати раніше переглянуті файли в кеші. Крім того, термін дії всіх посилань на файли в службі підтримки автоматично закінчується приблизно через 24 години. #This is popup help messages for the Admin Panel -> Settings -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Формат номера завдання content: > Це налаштування використовується для генерації номерів заявок. Використовуйте драбинки ('#') там, де мають бути цифри. Весь інший текст в шаблоні буде збережено. <br/><br/> Наприклад, для шестизначного числа використовуйте <code>######</code>. sequence_id: title: Послідовність нумерації завдань content: > Виберіть послідовність за якою вибирати номери нових заявок. Система має автоматичну послідовну або випадкову послідовність за замовчуванням. Ви можете створити будь-яку кількість послідовностей. default_sla: title: Базове SLA content: > Виберіть за замовчуванням SLA для контролю того, як довго заявка може залишатися відкритою до її переміщення в прострочені. links: - title: Створити інші SLA плани href: /scp/slas.php default_priority: title: Пріоритет за умовчанням content: > Виберіть <span class="doc-desc-title">пріоритет</span> за замовчуванням для заявок, яким пріоритер не присвоєно автоматично. task_attachment_settings: title: Потік Вкладень заявки content: > Налаштуйте параметри для вкладень в полі <span class="doc-desc-title">опис</span>. Ці налаштування використовуватимуться для всіх нових заявок і нових повідомлень незалежно від каналу отримання (веб портал, email, api тощо). page_title: title: Оповіщення та повідомлення content: > Сповіщення та повідомлення - це автоматичні повідомлення на електронну пошту, які відправляються співробітникам при виникненні різних подій в заявці. task_alert: title: Повідомлення про нове завдання content: > <p> Оповіщення надсилається, коли створено нову заявку </p><p class="info-banner"> <i class="icon-info-sign"></i> Це оповіщення не надсилається, якщо заявка автоматично призначається. </p> links: - title: Шаблон оповіщення про нове завдання за замовчуванням href: /scp/templates.php?default_for=task.alert activity_alert: title: Повідомлення про нову активність content: > Оповіщення Агентів про додавання нового повідомлення до існуючого завдання надіслано. links: - title: Типовий шаблон сповіщення про нову активності href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: Повідомлення про призначення завдання content: > Сповіщення про призначення завдання надіслано агентам. links: - title: Типовий шаблон сповіщення щодо призначення заявки href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: Повідомлення про передачу завдання content: > Сповіщення про перенесення завідання між відділами надіслано агентам. links: - title: Типовий шаблон про перенесення завдання href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: Повідомлення про прострочені завдання content: > Сповіщення про прострочення заявки згідно SLA чи дати завершення надіслано агентам. links: - title: Типовий шаблон спосвіщення прострочення завдання href: /scp/templates.php?default_for=task.overdue.alert - title: Керування SLA href: /scp/slas.php #This is popup help messages for the Admin Panel -> Settings -> Tickets #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Формат нумерації заявок content: > Ці настройки використовуються для генерації номерів заявок. Використовуйте знак решітки (`#`), де мають бути розміщені цифри. Будь-які інші цифри будуть збережені. <span class = "doc-desc-title"> Розділ допомоги </span> може мати користувальницькі числові формати. <br/> <br/> Наприклад, використовувати код <code> ###### </code>, для шестизначних цифр. sequence_id: title: Послідовність нумерації заявок content: > Виберіть послідовність нумерації нових номерів заявок. Система може використовувати нумерацію по зростанню або випадкову нумерацію (за замовчуванням). Ви можете вибрати потрібний Вам варіант нумерації заявок або використовуйте інші варіанти <span class = "doc-desc-title"> нумерації заявок </span> в розділі налаштувань. queue_bucket_counts: title: Лічильник верхнього рівня content: > Цей параметр використовується для приховування або відображення кількості заявок в чергах головного рівня. Повертайтесь до того, що було раніше. default_ticket_status: title: Стан за замовчанням для нових заявок content: > Виберіть статус за замовчуванням для нових заявок. Це може бути визначено для кожного розділу окремо, якщо це необхідно. Налаштування також може бути змінено за допомогою фільтра заявок. links: - title: Керування статусами заявок href: /scp/lists.php?type=ticket-status default_sla: title: Базове SLA content: > Виберіть за замовчуванням SLA для контролю того, як довго заявка може залишатися відкритою до її переміщення в прострочені. links: - title: Створити інші SLA плани href: /scp/slas.php default_ticket_queue: title: Черга заявок за замовчуванням content: > Налаштування для визначення типової черги для агентів після входу. Агенти також можуть установити свою типову чергу на вкладці «Профіль», щоб замінити це налаштування. default_priority: title: Пріоритет за умовчанням content: > Виберіть <span class = "doc-desc-title"> пріоритет </span> за замовчуванням для заявок, яким інший пріоритет не призначається автоматично. <br/> <br/> Пріоритет може бути призначений через настройки категорії заявки, відділу або фільтра заявок. maximum_open_tickets: title: Максимальна кількість відкритих заявок content: > Виберіть максимальне <em> число </em> заявок, яке користувачеві дозволяється мати <strong> відкритими </strong> у системі заявок. <br> <br> Введіть <span class = "doc-desc-opt"> 0 </span>, щоб відключити це обмеження. email_ticket_priority: title: Пріоритет поштовій заявки content: > Використовувати пріоритет ел. пошти, призначений адресатом show_related_tickets: title: Показати пов'язані заявки content: > Показати всі пов'язані заявки при вході користувача - в іншому випадку користувач буде бачити тільки одну заявку, номер якої він вказав. human_verification: title: Захист від роботів content: > Увімкніть CAPTCHA на клієнтському порталі для перевірки при створенні заявки - результат активності людини. <br> <br> Вимагає бібліотеку GDLib claim_tickets: title: Авто-призначення заявки при відповіді content: > Увімкніть цей параметр, щоб автоматично призначати заявки відповідальному співробітнику. <br> <br> Знову відкриті заявки завжди присвоюються останньому співробітнику, якщо автоматичне призначення при повторному відкритті не відключити на рівні відділу. auto_refer: title: Автоматично відповідати при закритті content: > Увімкніть це, щоб автоматично перенаправляти заявки призначеному або агенту, який закриває заявку. <br><br> Це необхідно, якщо ви хочете надати агентам з обмеженим доступом постійний доступ до призначених заявок після їх закриття. collaborator_ticket_visibility: title: Видимість заявок співавторові content: > Якщо цей параметр увімкнено, користувачі будуть бачити всі заявки, в яких вони беруть участь, при вході на веб-портал. <br><br> Якщо цей параметр відключений, користувачі зможуть бачити тільки свої власні заявки при вході на веб-портал. require_topic_to_close: title: Потрібно вказати категорію для закриття content: > Якщо цей параметр увімкнено, заявка повинна мати категорію для закриття співробітником allow_external_images: title: Дозволити зовнішні зображення content: > Якщо цей параметр увімкнено, система дозволить зовнішні вбудовані зображення з допустимим розширенням зображення (.png, .jpg, .jpeg, .gif). Якщо вимкнено, система виключить будь-які зовнішні вбудовані зображення. Слід зазначити одне застереження: якщо параметр вимкнено, ми як і раніше зберігатимемо зовнішні вбудовані зображення з допустимим розширенням зображення на випадок, якщо параметр буде повторно включений у майбутньому. assigned_tickets: title: Призначені заявки content: > Увімкніть цю функцію для виключення призначених заявок з <span class = "doc-desc-title"> загальної черги </span>. answered_tickets: title: Заявки з відповіддю content: > Увімкніть цю функцію, щоб показувати заявки на які відповіли в <span class = "doc-desc-title"> черзі заявок, які мають відповідь </span>. В іншому випадку, вони будуть входити в <span class = "doc-desc-title"> чергу відкритих заявок </span>. ticket_attachment_settings: title: Файли заявки content: > Налаштування параметрів для файлів до <span class = "doc-desc-title"> тексту заявки </span>. Ці настройки використовуються для всіх нових заявок і нових повідомлень незалежно від способу створення заявки (система заявок, електронна пошта, API і т.д.). #This is popup help messages for the Admin Panel -> Settings -> Users #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- client_name_format: title: Формат імені користувача content: > Виберіть формат імен користувача в системі. Шаблони електронних листів використовуватимуть його замість імен, якщо інший формат не вказано. #Authentication settings client_password_policy: title: Політика управління паролями content: > Оберіть <span class="doc-desc-title">політику паролю</span> для <span class="doc-desc-title">користувачів</span>. <br><br> Додаткові політики можуть бути додані під час встановлення плагіну <span class="doc-desc-title">парольної політики</span>. client_session_timeout: title: Таймаут сесії користувача content: > Виберіть максимальний час бездіяльності (у хвилинах), після якого користувачу потрібно буде заново увійти. <br> <br> Якщо Ви хочете відключити <span class = "doc-desc-title"> тайм-аут сесії користувача </span> - введіть 0. registration_method: title: Налаштування реєстрації content: > <span class="doc-desc-title">Метод реєстрації</span> та <span class="doc-desc-title">Необхідна реєстрація</span> використовуються разом для налаштування яким чином користувачі реєструються та отримують доступ до веб-порталу Обробки Заявок. Таблиця, що розташована нижче показує як ці два налаштування сприймаються системою. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Необхідна Реєстрація</th> <th>Метод реєстрації</th> <th>Результат</th></tr> <tr><td>Ні</td><td>Загальне</td> <td>Реєстрація бажана але не обов’язкова для нових Заявок.</td></tr> <tr><td>Так</td><td>Загальне</td> <td>Реєстрація та вхід у систему необхідні для нових Заявок</td></tr> <tr><td>Ні</td><td>Особисте</td> <td>Будь-хто може створити Заявку, але лише агенти можуть реєструвати облікові записи</td></tr> <tr><td>Так</td><td>Приватне</td> <td>Доступ користувача лише за запрошенням</td></tr> <tr><td>Ні</td><td>Відключено</td> <td>Ніхто не може реєструвати обліковий запис, але будь-хто може створювати Заявки. <em>У такий спосіб працював osTicket до версії 1.9</em></td></tr> <tr><td>Так</td><td>Відключене</td> <td>Відключити створення нових Заявок через веб-портал</td></tr> </tbody></table> client_verify_email: title: Вимагати підтвердження адреси електронної пошти content: > Вимкніть цей параметр, щоб дати Вашим користувачам миттєвий доступ до заявки через сторінку входу «Перевірити статус заявки» на порталі. Якщо цей параметр включений (як встановлено за умовчанням), то користувачі повинні будуть отримувати лист і переходити за посиланням в листі для перегляду заявки. <br> <br> Відключення підтвердження електронної пошти може дати можливість третім особам (наприклад, співавторам заявки) видавати себе за власника заявки. allow_auth_tokens: title: Активувати токени авторизації content: > Активуйте цю опцію, щоб дозволити авторизаційні токени для автоматичної авторизації користувачів при клацанні на ссилку заявки. #This is popup help messages for the Admin Panel -> Staff -> Add Staff Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- username: title: Ім'я користувача content: > Будь ласка вкажіть унікальне <span class = "doc-desc-title"> ім'я </span> співробітника у <span class = "doc-desc-title"> системі заявок </span>. reset2fa: title: Двофакторна аутентифікація content: > У випадку, якщо користувач втрачає можливість увійти до служби підтримки, використовуючи свою поточну конфігурацію 2FA, адміністратор може скинути конфігурацію 2FA користувача, щоб він міг переналаштувати її після успішного входу в систему. email_address: title: Адреса ел.пошти content: > Введіть ул. пошту співробітника який отримуватиме <span class = "doc-desc-title"> сповіщення та повідомлення </span> від <span class = "doc-desc-title"> системи заявок </span>. 0: <br><br> 1: Персонал може увійти в панель керування персоналом за допомогою імені користувача або адреси електронної пошти. welcome_email: title: Лист привітання content: > Відправляє новому співробітникові посилання для доступу до аккаунту за допомогою якої співробітник зможе встановити новий пароль. Якщо не зазначено, Вам необхідно встановити пароль та інформацію для входу співробітника самостійно. account_password: title: Пароль облікового запису content: > <span class = "doc-desc-title"> Адміністратор </span> може змінити пароль співробітника. forced_password_change: title: Примусова зміна пароля content: > Увімкніть, якщо бажаєте щоб новий співробітник обов'язково змінив пароль при наступному вході в систему. agents_signature: title: Підпис співробітника content: > Створення підпису для cпівробітника, яка може бути обрана при відповіді на заявку. account_status: title: Статус облікового запису content: > Якщо співробітник <span class = "doc-desc-opt"> заблокований </span>, він не зможе увійти в систему заявок. assigned_group: title: Призначена група content: > <span class = "doc-desc-title"> Група </span> для цього співробітника визначить дозволи, які будуть діяти у співробітника в цій <span class = "doc-desc-title"> системі заявок </span>. links: - title: Керування групами href: /scp/groups.php primary_department: title: Відділ за замовчуванням content: > Виберіть головний <span class="doc-desc-title">відділ</span>, до якого належить цей агент і типову <span class="doc-desc-title">роль</span>. links: - title: Управління відділами href: /scp/departments.php primary_role: title: Основна роль content: > Виберіть головну<span class="doc-desc-title">роль</span>, до якої належить цей агент. primary_role_on_assign: title: Виберіть Головну Роль для Призначень content: > Активуйте це, щоб повертатися до <span class="doc-desc-title">головної ролі</span>, коли агентові призначено заявки і завдання поза <span class="doc-desc-title">головним відділом</span> і <span class="doc-desc-title">додатковими</span> відділами. Інакше агент матиме лише право переглядати. daylight_saving: title: Літній час content: > Увімкніть цю функцію, якщо ви хочете, щоб літній час враховувалося в часовому поясі цього співробітника. limited_access: title: Обмежений доступ content: > Якщо цей параметр включений, співробітник отримає доступ тільки до тих заявок, які призначені безпосередньо йому або команді. directory_listing: title: Список каталогів content: > Увімкніть це якщо ви хочете зробити цього співробітника видимим в <span class = "doc-desc-title"> списку співробітників </span>. links: - title: Показати список співробітників href: /scp/directory.php vacation_mode: title: Режим відпустки content: > Якщо змінити стан співробітника на <span class = "doc-desc-opt"> режим відпочинку </span>, співробітник не отримуватиме будь-які <span class = "doc-desc-title"> оповіщення і повідомлення </span> і не буде доступним для призначення заявок. #This is popup help messages for the Account Panel -> Agents -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- status: title: Статус content: > Якщо вимкнуто або архівовано то, цей <span class="doc-desc-title"> відділ </span> буде не доступний. type: title: Тип content: > Виберіть <span class = "doc-desc-opt"> Приватний </span>, якщо Ви хочете приховати зв'язки заявок з відділом в клієнтському порталі. Також, якщо відзначено як <span class = "doc-desc-opt"> приватний </span>, то <span class = "doc-desc-title"> підпис відділу </span> не буде відображатися в листах-відповідях. <br/> <br/> Принаймні один відділ повинен бути <span class = "doc-desc-opt"> Загальний </span> email: title: Email content: > Адреса електронної пошти, використовується при відправці відповідей користувачам, коли співробітники розміщують відповіді в заявці. template: title: Набір шаблонів content: > <span class = "doc-desc-title"> Набір шаблонів </span> електронної пошти, використовуваний для автовідповіді, сповіщення та повідомлення для заявок, відправлених на відділ. links: - title: Керування шаблонами href: /scp/templates.php sla: title: SLA content: > SLA для заявок, які направляються в відділ. links: - title: Керування SLA планами href: /scp/slas.php schedule: title: Розклад content: > Розклад використовується для SLA при простроченні заявок спрямованих в даний відділ. <br> <br> Цей параметр керує налаштуваннями системи та розкладу SLA. links: - title: Керування розкладом href: /scp/schedules.php manager: title: Керування відділом content: > Виберіть <span class = "doc-desc-title"> менеджера </span> для відділу. <br/> <br/> Менеджери можуть отримувати спеціальні повідомлення і мають права знімати заявки з призначення. links: - title: Керування оповіщеннями та повідомленнями href: /scp/settings.php?t=alerts group_membership: title: Одержувачі оповіщень і повідомлень content: > Виберіть одержувачів з налаштованих <span class = "doc-desc-title"> оповіщень і повідомлень </span>. links: - title: Налаштувати сповіщення та повідомлення href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: Обмеження призначення заявок content: > Оберіть, кому можна призначати заявки: всім співробітникам, співробітникам відділу з основним або розширеним доступом або тільки співробітникам з основним доступом відділу. disable_auto_claim: title: Вимкнути авто призначення заявок content: > Активуйте, щоб <strong>вимкнути</strong> авто призначення при відповіді для цього відділу. <br><br> Агенти все одно зможуть вручну призначати заявки disable_reopen_auto_assign: title: Відключити автоматичне призначення при повторному відкритті content: > Встановіть цей прапорець, щоб <strong>відключити</strong> автоматичне призначення знову відкритих заявок для цього відділу. <br><br> В іншому випадку заявка буде автоматично призначена останньому відповідальному співробітнику auto_response_settings: title: Налаштування автовідповідача content: > Це дозволяє Вам перевизначити глобальні настройки автовідповідача для цього відділу. new_ticket: title: Автовідповідь на нову заявку content: > Ви можете відключити автовідповідь, яка відправляється користувачеві, коли створюється нова заявка і відправляється на цей Відділ. new_message: title: Автовідповідь на нове повідомлення content: > Ви можете відключити автовідповідь, яка відправляється користувачеві для підтвердження нового повідомлення для заявок в цьому відділі. auto_response_email: title: Авто-відповіді по Email content: > Виберіть адресу електронної пошти, з якої відправляються автовідповіді для цього відділу. department_access: title: Група доступу content: > Дозволити співробітникам інших відділів доступ до заявок цього відділу. department_signature: title: Підпис відділу content: > Підпис стає доступним за вибором для <span class = "doc-desc-opt"> загальних </span> відділів, при відповіді співробітників. #This is popup help messages for the Admin Panel -> Staff -> Departments #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- type: title: Тип content: > Якщо тип цього відділу - Приватний, то підпис відділу не буде доступний в відповідях, а призначення заявок на цей відділ не відображатимуться на клієнтському порталі. dept_manager: title: Керування відділом content: > Ви можете вибрати співробітника на роль менеджера відділу, щоб він отримував сповіщення та повідомлення на заявки у відділах. 0: Для того, щоб бути менеджером відділу, співробітник не обов'язково повинен бути членом відділу #This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- groups: title: Групи content: > Групи використовуються для визначення прав співробітників у відділі допомоги. Групи також можуть надавати доступ до відділам, відмінним від основного відділу співробітника. status: title: Статус content: > Якщо <span class = "doc-desc-opt"> Відключено </span>, то співробітники, призначені в цю групу, не зможуть входити і не одержуватимуть сповіщення та повідомлення відділу. department_access: title: Доступ відділу content: > Перевірте всі відділи, яким дозволений доступ членам групи. #This is popup help messages for the Admin Panel -> Staff -> Staff Members #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Персонал content: > Таблиця нижче відображає результати фільтрації вгорі. Якщо ніяких налаштувань фільтра не вибрано - тоді відображаються всі <span class = "doc-desc-title"> співробітники </span> з розбиттям на сторінки. Зверніть увагу на секцію з номерами сторінок для навігації по всім результатам. status: title: Статус content: > Тут буде показуватися, чи є <span class = "doc-desc-title"> співробітник </span> заблокований, активний, або активний (відпустка). #This is popup help messages for the Admin Panel -> Staff -> Teams #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- teams: title: Команди content: > Команди - це один або кілька співробітників, об'єднаних разом у цілях призначення заявок. Членство в команді може виходити за межі відділу. status: title: Статус content: > Якщо <span class = "doc-desc-opt"> Відключено </span> - то ця команада не буде доступна для призначення заявок, а також не отримуватиме сповіщення та повідомлення за старими призначеннями. lead: title: Керівник команди content: > <span class = "doc-desc-title"> Команда </span> може мати призначеного лідера, який може отримувати <span class = "doc-desc-title"> сповіщення та повідомлення </span> окремо від членів. links: - title: Налаштувати сповіщення та повідомлення href: /scp/settings.php?t=alerts assignment_alert: title: Оповіщення про призначення content: > Ви можете відключити <span class = "doc-desc-title"> оповіщення про призначенні заявки </span> для заявок, призначуваних цій команді. links: - title: Налаштувати сповіщення та повідомлення href: /scp/settings.php?t=alerts members: title: Члени команди content: > Членство в команді налаштовується в профілі співробітника. links: - title: Управління персоналом href: /scp/staff.php #This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- signature: title: Рядок підпису співробітників content: | Створення підпису персоанала для відповідей на заявки. Цей підпис буде відображатися як варіант в нижній частині відповіді на заявку type: title: Тип облікового запису content: | Адміністратори мають право доступу до панелі адміністратора. Співробітники мають доступ тільки до управління заявками і базою знань group: title: Призначена група content: | Членство в групі визначає роль співробітника в системі. Скористайтеся сторінкою керування групами, щоб визначити рівні доступу співробітника в системі заявок notes: title: Внутрішні нотатки content: | Пишіть внутрішні замітки без урахування персоналу; замітки видно тільки співробітникам з типом аккаунта Адміністратор #This is popup help messages for the Agents Panel -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- advanced: title: Додатково content: > Звузьте параметри пошуку. Після вибору критерію поглибленого пошуку і запуску пошуку ви можете здійснити <span class="doc-desc-title">Експорт </span> даних в кінці сторінки. export: title: Експорт content: > Експортувати дані, які зараз відображаються, в CSV-файл. CSV-файли можуть бути відкриті будь-яким редактором таблиць (наприклад, Microsoft Excel, Apple Pages, OpenOffice Calc і ін.). #This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- search_field: title: Поле пошуку content: > advanced: title: Додатково content: > Звузьте параметри пошуку. Після того, як Ви вибрали додаткові критерію пошуку і виконали пошук - Ви можете <span class = "doc-desc-title"> Експортувати </span> дані внизу сторінки заявок. open_tickets_table: title: Таблиця відкритих заявок content: > Всі заявки, які зараз відкриті і вимагають уваги ticket: title: Заявка content: > date: title: Дата content: > subject: title: Тема content: > from: title: Від content: > priority: title: Пріоритет content: > assigned_to: title: Відповідальний content: > export: title: Експорт content: > Експортувати дані, які зараз відображаються, в CSV-файл. CSV-файли можуть бути відкриті будь-яким редактором таблиць (наприклад, Microsoft Excel, Apple Pages, OpenOffice Calc і ін.). advanced_search_dialog: title: Розширений пошук content: > adv_keyword: title: Пошук за ключовими словами content: > Знайти збіги на підставі теми і повідомлень зв'зків заявки, а також всього текстового вмісту, пов'язаного з налаштованим полями користувачів і заявок. adv_date_range: title: Пошук по діапазону дат content: > Визначення тут merge_types: title: Типи злиття content: > <b> Об'єднати потоки: </b> Потоки заявок будуть відображатися в хронологічному порядку. </br> <b> Розділити потоки: </ b> Потоки заявок будуть відображатися окремо - по одному за раз. child_status: title: Дочірній статус заявки content: > Усі дочірні заявки будуть переведені в закритий статус, оскільки всі записи гілки будуть переміщені до батьківської заявки. parent_status: title: Батьківський статус заявки content: > Якщо ви вирішите встановити батьківський статус, батьківська заявка буде змінена на статус, який ви обрали. Заявка у верхній частині списку буде батьківською. reply_types: title: Типи відповідей content: > <b>Відповісти Всім:</b> Ця відповідь надсилається Користувачу та Колегам, яких ви обрали.</br> <b>Відповідь Користувачу:</b> Ця відповідь надсилається лише Користувачу, без Колег.</br> <b>Не надсилати відповідь електронною поштою:</b> Повідомлення електронною поштою не надсилається, проте відповідь Працівника видима <b>УСІМ</b> Користувачам при перегляді Заявки. #Email template: assigned.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Відправляється співробітникам служби підтримки, коли заявка призначена їм. Заявки можуть бути призначені системою автоматично або іншим співробітником служби підтримки. Використовуйте %{assigner} щоб визначати, хто призначив заявку. subject: | Заявка призначена Вам body: | <h3> <strong> Доброго дня, %{assignee.name.first}! </strong> </h3> Заявка <a href="%{ticket.staff_link}"> №%{ticket.number} </a> була призначена Вам %{assigner.name.short} <br> <br> <table> <tbody> <tr> <td> <strong> Від </strong>: </td> <td> %{ticket.name}<%{ticket.email}> </td> </tr> <tr> <td> <strong> Тема </strong>: < td> <td> %{ticket.subject} </td> </tr> </tbody> </table> <br> %{comments} <br><br> <hr> <div> Для перегляду або відповіді на заявку, будь ласка, <a href="%{ticket.staff_link}"><span style = "color: rgb (84, 141, 212); "> увійдіть </span> </a> в систему підтримки </div> <em style="font-size: small; "> Слубжа підтримки </em> <br > <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.alert.yaml #Sent to staff members when a new message is posted by a user to a ticket. #This can occur if the users responds to an email from the system or visits #the customer web portal and posts a new message there. --- notes: | Посилається співробітникам служби підтримки, коли користувач публікує нове повідомлення в заявці. Це відбувається, коли користувач відповідає на повідомлення електронної пошти системи або відвідує сторінку клієнта і залишає повідомлення там. subject: | Оповіщення про нове повідомлення body: | <h3><strong>Вітаю %{recipient.name},</strong></h3> У заявку додано нове повідомлення <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>Від</strong>: </td> <td> %{poster.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Відділ</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>Для перегляду або відповіді на заявку, будь-ласка <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >увійдіть</span></a> до системи підтримки</div> <em style="color: rgb(127,127,127); font-size: small; ">Служба підтримки </em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.autoresp.yaml #Sent to a user when the user posts a new message to a ticket. This can #happen if the users responds to an email from the system or visits the #customer web portal and posts a new message there. --- notes: | Оповіщення для користувача, коли той залишив повідомлення в Заявці. Приходить якщо користувач відповів на системне повідомлення по електронній пошті або залишив повідомлення через сторінку клієнта. subject: | Підтвердити повідомлення body: | <h3> <strong>Доброго дня, %{recipient.name.first}! </strong> </h3> Відповідь на Ваш запит <a href="%{recipient.ticket_link}"> #%{ticket.number} </a> врахований. <br> <br> <div style = "color: rgb (127, 127, 127);"> Ваша команда: %{company.name}, <br> %{signature} </div> <hr>, <div style = "color: rgb (127, 127, 127); font-size: small; text-align: center"> <em> Ви можете подивитися прогрес запиту <a href="%{recipient.ticket_link}"> онлайн тут </a> </em> </div> #Email template: note.alert.yaml #Sent to staff members when a new internal note is appended to a ticket. #Internal notes can only be added by staff members. --- notes: | Повідомляти співробітників, коли проявляється внутрішня активність. Наприклад, внутрішня замітка або відповідь співробітника на заявку. subject: | Повідомлення про нову внутрішню активність body: | <h3><strong>Вітаю %{recipient.name},</strong></h3> Внутрішня примітка була додана до заявки <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>Від</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Заголовок</strong>: </td> <td> %{note.title} </td> </tr> </tbody> </table> <br> %{note.message} <br> <br> <hr> Для перегляду або відповіді на зявку, будь-ласка <a href="%{ticket.staff_link}">увійдіть</a> до системи підтримки <br> <br> <em style="font-size: small; ">Служба підтримки </em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.alert.yaml #Sent to agents when a new note/message is posted to a task. #This can occur if a collaborator or an agent responds to an email from the #system or visits the web portal and posts a new message there. --- notes: | Буде надіслано агентам, коли нове повідомленн/зауваження додано до завдання. Таке може статися, коли співробітник або агент відповідає на email з системи або відвідує веб-портал і надсилає нове повідомлення звідти. subject: | Активність заявки [#%{task.number}] - %{activity.title} body: | <h3><strong>Hi %{recipient.name},</strong></h3> Завдання <a href="%{task.staff_link}">#%{task.number}</a> оновлено: %{activity.description} <br> <br> %{message} <br> <br> <hr> <div>Для перегляду або відповіді на завдання, будь ласка <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >увійдіть</span></a> до системи підтримки користувачів</div> <em style="color: rgb(127,127,127); font-size: small; ">Ваша дружня система підтримки користувачів</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.notice.yaml #Notice sent to collaborators on task activity e.g reply or message --- notes: | Сповіщення про активність завдання надіслане співробітникам, наприклад відповідь або повідомлення. subject: | Re: %{task.title} [#%{task.number}] body: | <h3><strong>Дорогий(а) %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> щойно надіслав(ла) повідомлення до завдання, в якому Ви берете участь. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>Ви отримали це повідомлення, тому що Ви є співвиконавцем завдання #%{task.number}. Щоб прийняти участ, надайте відповідь на цей лист.</em> </div> #Email template: task.alert.yaml #Sent to an agent when a new task is created in the system. --- notes: | Надсилається агентові, коли нове завдання створено в системі. subject: | Повідомлення про нове завдання body: | <h2>Вітаємо, %{recipient.name},</h2> Створено нове завдання <a href="%{task.staff_link}">#%{task.number}</a> <br> <br> <таблиця> <tbody> <tr> <td> <strong>Відділ</strong>: </td> <td> %{task.dept.name} </td> </tr> </tbody> </table> <br> %{task.description} <br> <br> <hr> <div>Щоб переглянути або відповісти на завдання, будь ласка, <a href="%{task.staff_link}">увійдіть</a> у систему підтримки</div> <em style="font-size: small">Ваша приязна система підтримки клієнтів</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="На основі osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: task.assignment.alert.yaml #Sent to agents when a task is assigned to them or the team to which #they belong. #Use %{assigner} to distinguish who made the assignment. --- notes: | Надсилається агентам, коли нова заявка призначена для них або команді, якій вони належать. Використовуйте %{assigner}, щоб розрізнити, хто саме зробив перепризначення. subject: | Вам призначено заявку body: | <h3><strong>Вітаємо, %{assignee.name.first},</strong></h3> Користувач %{assigner.name.short} призначив вам завдання <a href="%{task.staff_link}">#%{task.number}</a> <br> <br> %{comments} <br> <br> <hr> <div>Для перегляду або відповіді на завдання, будь ласка, <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >увійдіть</span></a> до системи підтримки користувачів</div> <em style="font-size: small; ">Ваша дружня система підтримки користувачів</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.overdue.alert.yaml #Sent to agents when a tasks transitions to overdue in the system. #Overdue tasks occur based on set due-date. --- notes: | Надсилається агентам, коли зміна завдання прострочено в системі. Ознака прострочення завдання базується на дат і прогнозованого виконання. subject: | Оповіщення про застарілу заявку body: | <h3><strong>Вітаємо %{recipient.name}</strong>,</h3> Завдання <a href="%{task.staff_link}">#%{task.number}</a> серйозно прострочене. <br> <br> Ми всі повинні важко працювати, щоб гарантувати, що всі завдання вчасно виконуються. <br> <br> Призначено,<br> %{task.dept.manager.name} <hr> <div>Для перегляду або відповіді на завдання, будь ласка, <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >увійдіть</span></a> до системи підтримки користувачів. Ви отримали це повідомлення, тому що завдання призначено особисто Вам, вашій команді або відділу, членом якого Ви є.</div> <em style="font-size: small">Дружелюбна <span style="font-size: smaller" >(з деяким нетерпінням)</span> система підтримки користувачів</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: task.transfer.alert.yaml #Sent to agents when a task is transfered to their department. --- notes: | Надсилаєтсья агентам, коли завдання передається у відділ, до якого вони належать. subject: | Заявку #%{task.number} переведено - %{task.dept.name} body: | <h3>Вітаємо, %{recipient.name},</h3> Користувач <strong>%{staff.name.short}</strong> передав завдання <a href="%{task.staff_link}">#%{task.number}</a> відділ %{task.dept.name} <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>Для перегляду або відповіді, будь ласка, <a href="%{task.staff_link}">увійдіть</a> до системи підтримки користувачів. </div> <em style="font-size: small; ">Система підтримки</em> <br> <a href="http://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.activity.notice.yaml #Notice sent to collaborators on ticket activity e.g reply or message --- notes: | Повідомлення для співавторів про активність заявки - наприклад, про відповідь або повідомленні. subject: | Re: %{ticket.subject} body: | <h3> <strong>Доброго дня, %{recipient.name.first}! </strong> </h3> <div> Користувач з іменем <em> %{poster.name} </em> щойно додав повідомлення до заявки, в якій Ви берете участь. </div> <br> %{message} <br> <br> <hr> <div style = "color: rgb (127, 127, 127); font-size: small; text-align: center;"> <em> Ви отримуєте цей лист, оскільки Ви є співавтором в заявці <a href = "%{recipient.ticket_link}" style = "color: rgb (84, 141, 212);"> #%{ticket.number} </a>. Для участі, просто дайте відповідь на цей лист, або <a href = "%{recipient.ticket_link}" style = "color: rgb (84, 141, 212);"> натисніть тут </a> для переходу до повного архіву гілки Заявки. </em> </div> #Email template: ticket.alert.yaml #Sent to a staff member when a new ticket is created in the system. This #applies to tickets created via email, the web portal, or the api. --- notes: | Відправляється співробітникові служби підтримки, коли в системі створюється нова заявка. Це відноситься до заявки створеним через електронну пошту, веб-портал або API. subject: | Оповіщення про нову заявку body: | <h2>Вітаємо, %{recipient.name}!</h2> Заявка №%{ticket.number} створена <br> <br> <table> <tbody> <tr> <td> <strong>Від</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Відділ</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>Для перегляду або відповіді на заявку, будь ласка <a href="%{ticket.staff_link}">увійдіть</a>в систему підтримки</div> <em style="font-size: small">Служба підтримки</em> <br> <a href="http://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.autoreply.yaml #Sent to a user when an automatic canned response is posted to a ticket #when it is created --- notes: | Відправляється користувачеві, коли заготовлена відповідь автоматично відправлена у Заявку при її створенні. Змінні доступні для заміни: %{ticket. *}, %{response} subject: | Re: %{ticket.subject} body: | <h3> <strong>Доброго дня, %{recipient.name.first}! </strong> </h3> Запит був створений і прив'язаний до заявки <a href = "%{recipient.ticket_link}"> #%{ticket.number} </a> з наступною автовідповіддю <br> <br> Розділ: <strong>%{ticket.topic.name} </strong> <br> Тема: <strong>%{ticket.subject} </strong> <br> <br> %{response} <br> <br> <div style = "color: rgb (127, 127, 127);"> Ваша команда: %{company.name}, <br> %{signature} </div> <hr> <div style = "color: rgb (127, 127, 127); font-size: small;"> <em> Ми сподіваємося, що ми відповіли на Ваші запитання. Якщо Ви хочете надати додаткові коментарі або інформацію, будь ласка, дайте відповідь на цей лист, або <a href="%{recipient.ticket_link}"> <span style = "color: rgb (84, 141, 212);" > увійдіть в свій профіль </span> </a> для перегляду всього архіву Ваших запитів підтримки. </em> </div> #Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created --- notes: | Відправляється користувачеві, коли створена нова заявка subject: | Заявка [#%{ticket.number}] відкрита body: | <h3> <strong>Доброго дня, %{recipient.name.first}! </strong> </h3> <p> Запит був створений і прив'язаний до заявки #%{ticket.number}. Представник зв'яжеться з Вами найближчим часом. Ви можете <a href="%{recipient.ticket_link}"> подивитися прогрес цієї заявки онлайн </a>. </p> <br> <div style = "color: rgb (127, 127, 127)"> Ваша команда: %{company.name}, <br> %{signature} </div> <hr> <div style = "color:rgb(127, 127, 127); font-size: small;"> <em> Якщо ви хочете залишити додаткові коментарі або інформацію з цієї проблеми, будь ласка, дайте відповідь на цей лист, або <a href = "%{recipient.ticket_link}"> <span style = "color: rgb (84, 141, 212);" > увійдіть в свій обліковий запис </span> </a> для перегляду повного архіву Ваших запитів підтримки. </em> </div> #Email template: ticket.notice.yaml #Sent to a user when a staff member creates a ticket on the user's behalf. #This is most commonly performed when user's call in on the phone. --- notes: | Відправляється користувачеві в тому випадку, якщо заявка створена співробітником від імені користувача. Часто використовується при надходженні заявки від користувача по телефону. subject: | %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Шановний(а), %{recipient.name.first},</strong></h3> Наша команда створила заявку <a href="%{recipient.ticket_link}">#%{ticket.number}</a> від Вашого імені, з наступними данними: <br> <br> Розділ: <strong>%{ticket.topic.name}</strong> <br> Тема: <strong>%{ticket.subject}</strong> <br> <br> %{message} <br> <br> %{response} <br> <br> Якщо потрібно буде, представник зв"яжеться з Вами найближчим часом. Ви можете переглянути <a href="%{recipient.ticket_link}">стан обробки цієї заявки в онлайні</a>. <br> <br> <div style="color: rgb(127, 127, 127);"> Ваша команда %{company.name},<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>Якщо Ви бажаєте залишити додаткові коментарі або інформацію стосовно цієї проблеми, будь-ласка, надайте відповіть на цей лист або <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >увійдіть у свій обліковий запис</span></a> для перегляду повного архіву Ваших запитів до слубжи підтримки.</em></div> #Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | Відправляється співробітникам Технічної Підтримки, коли заявка позначається системою як прострочена. Статус простроченої заявки встановлюється як на підставі зазначеного в заявці крайнього терміну виконання, так і Стандартного Часу Відпрацювання Заявок "SLA", визначеного в системі. subject: | Оповіщення про прострочену Заявку body: | <h3><strong>Доброго дня, %{recipient.name}</strong>!</h3> Заявка, <a href="%{ticket.staff_link}">№%{ticket.number}</a> прострочена. <br> <br> Всі ми повинні наполегливо працювати , щоб гарантувати своєчасний розгляд і вирішення всіх Заявок. <br> <br> З повагою,<br> %{ticket.dept.manager.name} <hr> <div>Для перегляду або відповіді на Заявку , будь ласка, <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >увійдіть</span></a> в систему підтримки. Ви отримали це повідомлення, оскільки Заявка призначена безпосередньо Вам , Команді або Відділу членом якого Ви є.</div> <em style="font-size: small">Ваша доброзичлива <span style="font-size: smaller" >(хоча і з обмеженою відповідальністю)</span> Система техпідтримки</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: ticket.overlimit.yaml #Sent to users when they have exceeded the maximum open ticket limit. The #limit is configurable in the Admin Panel, and is defined by the number of #tickets open by a particular email address. --- notes: | Відправляється користувачам в разі перевищення ними обмеження на максимальну кількість одночасно відкритих Заявок. Обмеження налаштовується в Панелі Адміністратора і визначає кількість Заявок, відкритих на одній адресі електронної пошти. subject: | Досягнуто поріг числа відкритих Заявок body: | <h3> <strong>Доброго дня, %{ticket.name.first}! </strong> </h3> Ви досягли максимально дозволеної кількості відкритих заявок. Щоб відкрити ще одну заявку, одна з Ваших чекаючих заявок повинна бути закрита. Щоб відредагувати або додати коментарі до відкритої заявки, просто <a href = "%{url}/tickets.php?e =%{ticket.email}"> увійдіть в систему підтримки </a>. <br> <br> Дякуємо, <br/> система заявок #Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. --- notes: | Відправляється користувачеві коли співробітник відповідає на заявку. Відповіді можуть відправити тільки співробітники служби підтримки. subject: | Re: %{ticket.subject} body: | <h3><strong>Шановний(а), %{recipient.name.first},</strong></h3> %{response} <br> <br> <div style="color: rgb(127, 127, 127);"> Ваша команда %{company.name},<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>Ми сподіваємось, що відповіли на всі Ваші питання. Якщо ж ні, тоді, будь-ласка, не надсилайте новий лист. Замість цього, надайте відповідь на цей лист або <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >увійдіть в свій обліковий запис</a> для перегляду повного архіву Ваших запитів і перегляду відповіді на них.</em></div> #Email template: transfer.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Оповіщення відправляється всім співробітникам відділу, коли завдання передається до їхнього відділу. subject: | Заявка №%{ticket.number} передана - %{ticket.dept.name} body: | <h3>Вітаємо, %{recipient.name},</h3> Заявка <a href="%{ticket.staff_link}">№%{ticket.number}</a> була передана у відділ %{ticket.dept.name} спеціалистом <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>Для перегляду або відповіді на заявку, будь ласка <a href="%{ticket.staff_link}">увійдіть</a> в систему підтримки. </div> <em style="font-size: small; ">Служба підтримки</em> <br> <a href="http://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #access-link.yaml #Ticket access link sent to clients for guest-only systems where the ticket #number and email address will trigger an access link sent via email --- notes: > Цей шаблон описує повідомлення для користувачів, які звернулися в пітримку за посиланням, відправленої на адресу електронної пошти. Номер заявки та адреса електронної пошти є активними посиланнями. name: "Посилання для доступу до заявки [#%{ticket.number}]" body: > <h3><strong> Доброго дня, %{recipient.name.first}! </strong> </h3> <div> Посилання для доступу до Заявки #%{ticket.number} була створена від Вашого імені в системі підтримки, яка знаходиться за адресою: %{url}. <br /> <br /> Використовуйте посилання нижче, щоб перевірити статус Заявки #%{ticket.number}. <br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link} </a> <br /> <br /> Якщо Ви <strong> не </strong> робили запит - ігноруйте цей лист. Ваш обліковий запис все ще в безпеці і нікому не був дан доступ до Заявки. Хтось міг помилково вказати Вашу адресу електронної пошти. <br /> <br /> - <br />%{company.name} </div> #banner-client.yaml #This forms the header on the staff login page. It can be useful to inform #your clients about your login and registration policies. --- notes: > Це визначає заголовок на сторінці для входу клієнта. Це може бути корисно для інформування Ваших клієнтів про можливість входу та реєстрації. name: "Увійти в %{company.name}" body: > Щоб краще Вам допомагати, ми радимо клієнтам зареєструвати акаунт. #banner-staff.yaml #This is the initial message and banner shown on the staff login page --- notes: > Це первинне повідомлення і банер, що показується на сторінці входу співробітників. Перше поле вводу ставиться до тексту червоного кольору нагорі. Останнє текстове поле - для вмісту банера, який повинен служити як логотип. name: "Потрібна аутентифікація" body: "" #email2fa-staff.yaml #Template of the email sent to staff members when using the Email #Two Factor Authentication --- notes: > Цей шаблон визначає електронну пошту, надіслану співробітникам, які використовують електронну пошту для двофакторної аутентифікації name: "Двофакторна аутентифікація osTicket" body: > <h3><strong>Привіт, %{staff.name.first},</strong></h3> <div> Ви щойно ввійшли в службу підтримки за адресою %{url}.<br /> <br /> Використовуйте код підтвердження нижче, щоб завершити вхід до служби підтримки.<br /> <br /> %{otp}<br /> <br /> <em style="font-size: small">Ваша дружня система підтримки клієнтів</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #Page template: landing.yaml #The landing page is served on the front page of the customer portal above #the two links for creating new tickets and viewing ticket status. --- notes: > Головна сторінка системи заявок. Шаблон містить посилання на <strong>Створити заявку</strong> і <strong>Стан заявки</strong>. name: Головна body: > <h1>Ласкаво просимо до Центру Підтримки </h1> <p> Для того, щоб задати запити і поліпшити якість обслуговування, ми використовуємо систему Заявок. Кожній Заявці присвоюється унікальний номер, який можна використовувати для відстеження статусу і відповідей. Ми зберігаємо повний архів і історію всіх ваших Заявок. Для підтвердження Заявки потрібна робоча адреса електронної пошти. </p> #Page template: offline.yaml #The offline page is served to the customer portal when the help desk is #configured offline in the Admin Panel --- notes: | Оффлайн сторінка буде показана на порталі, коли система заявок закрита для користувачів. name: Оффлайн body: | <div> <h1> <span style="font-size: medium"> Система Служби Підтримки відключена </span> </h1> <p> Дякуємо за Ваш інтерес до нас. </p> <p> Наша Система Служби Підтримки в даний момент відключена, будь ласка, спробуйте ще раз пізніше. </p> </div> #pwreset-client.yaml #Template of the email sent to clients when using the Forgot My Password #link on the login page --- notes: > Цей шаблон визначає текст, що відправляється клієнтам, які перейшли по посиланню <strong> Забули пароль </strong> на сторінці входу клієнта. name: "Доступ до системи підтримки %{company.name}" body: > <h3> <strong> Доброго дня, %{user.name.first}! </strong> </h3> <div> Запит на відновлення пароля був відправлений від вашого імені в системі підтримки, яка знаходиться за адресою: %{url}. <br /> <br /> Якщо Ви вважаєте, що це було зроблено помилково - ігноруйте цей лист. Ваш обліковий запис все ще в безпеці і нікому не був дан доступ до неї. Вона не заблокована і Ваш пароль залишається старий. Хтось міг помилково ввести Вашу адресу електронної пошти. <br /> <br /> Перейдіть по посиланню нижче для входу в розділ допомоги та змініть пароль, якщо потрібно. <br /> <br /> <a href="%{link}">%{link}</a> <br /> <br /> <em style="font-size: small;"> Служба підтримки <br /> %{company.name}</em> </div> #pwreset-staff.yaml #Template of the email sent to staff members when using the Forgot My #Password link --- notes: > Цей шаблон визначає текст, що відправляється співробітникам, після того як ті перейшли по посиланню <strong> Забули пароль </strong> на сторінці входу в панель управління співробітника. name: "Скидання паролю співробітника в osTicket" body: > <h3> <strong> Доброго дня, %{staff.name.first}! </strong> </h3> <div> Запит на відповлення пароля був відправлений від Вашого імені в системі підтримки, яка знаходиться за адресою: %{url}. <br /> <br /> Якщо ви вважаєте, що це було зроблено помилково - ігноруйте цей лист. Ваш обліковий запис все ще в безпеці і нікому не був дан доступ до неї. Вона не заблокована і пароль залишився старий. Хтось міг помилково ввести Вашу адресу електронної пошти. <br /> <br /> Перейдіть по посиланню нижче, щоб увійти в систему підтримки і змінити свій пароль, якщо потрібно. <br /> <br /> <a href = "%{link}">%{link}</a> <br /> <br /> <em style="font-size: small;"> Система підтримки </em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt ="Powered by osTicket" width="126" height ="19" style ="width:126px"/> </div> #registration-staff.yaml #Confirmation email sent to clients when accounts are created for them by #staff or via the client portal. This email serves as an email address #verification. --- notes: > Цей шаблон визначає текст електронної пошти, що відправляється клієнтам, коли їх обліковий запис було створено в системі. Це лист служить перевіркою адреси електронної пошти. Будь ласка, використовуйте %{link} де небудь в тілі повідомлення. name: "Ласкаво просимо в %{company.name}" body: > <h3> <strong> Доброго дня %{recipient.name.first}! </strong> </h3> <div> Ми створили ваш обліковий запис в нашій системі підтримки, яка знаходиться за адресою: %{url}. <br /> <br /> Будь-ласка, перейдіть за посиланням нижче, щоб підтвердити свій обліковий запис і отримати доступ до ваших заявок. <br /> <br /> <a href="%{link}">%{link}</a> <br /> <br /> <em style="font-size: small;"> Служба підтримки <br />%{company.name}</em> </div> #registration-confirm.yaml #Template of the page shown to the user after registering for an account. #The system will send the user an email with a link they should follow to #confirm the account. This page should inform them of the next step in #the process. --- notes: > Цей шаблон визначає сторінку, яка буде показана клієнтам по завершенні реєстрації. Бажано, щоб в шаблоні було зазначено, що система відправляє посилання підтвердження в листі і який наступний крок процесу. name: "Реєстрація облікового запису" body: > <div> <strong> Дякуємо за реєстрацію! </strong> <br/> <br /> Ми щойно відправили вам лист на адресу, яку ви вказали. Будь ласка, перейдіть за посиланням у листі, щоб активувати свій обліковий запис і отримати доступ до заявок. </div> #registration-staff.yaml #Initial (optional) email sent to staff members when accounts are created #for them in the staff control panel --- notes: > Цей шаблон визначає лист повідомлення (опціонально), що відправляється співробітникам при створенні облікового запису для них. name: "Ласкаво просимо в osTicket" body: > <h3> <strong> Доброго дня! %{recipient.name.first}, </strong> </h3> <div> Ми створили обліковий запис в нашій системі підтримки %{url}. <br /> <br />Будь-ласка, перейдіть за посиланням нижче, для активації облікового запису і отримання доступ до заявок. <br /> <br /> <a href="%{link}">%{link} </a> <br /> <br /> <em style="font -size: small;"> З повагою, <br />%{company.name} </em> </div> #registration-thanks.yaml #Page shown to the user after successfully registring and confirming their #account. This page should inform the user that the process is complete and #that the user can now submit a ticket or access existing tickets --- notes: > Даний шаблон відображає текст після того, як клієнти успішно зареєструвалися і підтвердили свій профіль. Ця сторінка повинна проінформувати клієнта, що реєстрація закінчена і що він може тепер створити заявку або отримати доступ до існуючих. name: "Аккаунт активований!" body: > <div> <strong> Дякуємо за реєстрацію! </strong> <br /> <br /> Ви підтвердили свою адресу електронної пошти і успішно активували свій аккаунт. Тепер Ви можете перейти і відкрити нову заявку або керувати існуючими. <br /> <br /> <em> З повагою, центр підтримки. </em> <br />%{company.name}</div> #Page template: thank-you.yaml #The thank-you page is served to the customer portal when a user submites a #new ticket via the customer portal. --- notes: | Сторінка "Подяки" показується в інтерфейсі клієнта, після того, як той створив нову Заявку. name: Дякуємо Вам! body: | <div>%{ticket.name}, <br> <br> Дякуємо за те, що зв'язалися з нами. <br> <br> Заявка була створена і наш представник незабаром зв'яжеться з Вами, якщо це необхідно. </p> <br> <br> Служба підтримки </div> #Welcome ticket template #When the system if first installed and the installer finishes setting up #the database, it creates a first ticket with a welcome message to the #administrator --- deptId: 1 #support topicId: 1 #support name: Підтримка osTicket email: support@osticket.com source: Веб #notrans subject: osTicket встановлено! message: | <p> Дякуємо, що обрали osTicket. </p><p> Будь ласка, переконайтеся, що Ви приєдналися до <a href="http://osticket.com/forums"> форма osTicket</a> і нашому <a href = "http://osticket.com/updates"> списку розсилки </a>, щоб залишатися в курсі останніх новин, попереджень системи безпеки і оновлень. Форуми osTicket є також прекрасним місцем для отримання допомоги, керівництв, порад і допомогою інших користувачів osTicket. Крім форумів osTicket wiki надає колекцію корисних навчальних матеріалів, документації і заміток членів спільноти. Ми вітаємо ваш внесок у спільноту osTicket.</p><p>Якщо вам необхідний більш високий рівень підтримки, ми надаємо професійні послуги та комерційну підтримку з гарантованим відгуком і доступ до команди розробників ядра. Ми також можемо допомогти налаштувати osTicket або навіть додати нові функції в систему для задоволення ваших унікальних потреб.</p><p>Якщо управління, оновлення і установка osTicket складні, ви можете спробувати osTicket як готовий сервіс на <a href="http://www.supportsystem.com"> http://www.supportsystem.com/ </a> - установка не потрібно, і ми можемо імпортувати ваші дані в систему "під ключ", ви отримаєте відмінну osTicket і зможете сконцентруватися на ваших клієнтах без необхідності самостійно стежити за оновленнями, стабільністю та безпекою.</p><p>З повагою,</ p > <p> - <br/> команда osTicket http://osticket.com/ </ p > #Upgrade completed ticket #This ticket is added to the system after the completion of an upgrade. It #might include information specific to the release, perhaps with some new #feature highlights, etc. --- source: Веб #notrans name: Підтримка osTicket email: support@osticket.com subject: osTicket оновлено! message: | <p> osTicket успішно оновлено! Будь ласка, перегляньте примітки до випуску (https://github.com/osTicket/osTicket/releases), щоб дізнатися більше про зміни та нові функції. </p><p> Обов’язково приєднайтеся до <a href="https://forum.osticket.com">osTicket форумів</a> та нашого <a href="https://osticket.com">списку розсилання</a>, щоб бути в курсі оголошень, оновлень безпеки та сповіщень! Ми вітаємо ваш внесок у спільноту osTicket! </p><p> Команда osTicket прагне надавати підтримку всім користувачам через наші безоплатні онлайн-ресурси та повний спектр комерційної підтримки пакетів та послуг. Щоб отримати додаткову інформацію або обговорити ваші потреби, зв’яжіться з нами сьогодні за адресою https://osticket.com/support/. Ми вітаємо будь-який зворотний зв'язок! </p><p> Якщо керувати та оновлювати це встановлення osTicket складно, ви можете спробувати osTicket як розміщену службу на https://supportsystem.com/ -- без оновлення, і ми можемо імпортувати ваші дані! З SupportSystem інфраструктурою під ключ ви отримуєте osTicket у найкращому вигляді, залишаючи вас вільними, щоб зосередитися на своїх клієнтах без тягаря певності, що програма стабільна, безпечна та має підтримку. </p><p> -<br/> Команда osTicket<br/> https://osticket.com/ </p> - #Canned response templates --- isenabled: 1 title: Що таке osTicket (зразок)? response: | osTicket - це широко використовувана система технічної підтримки з відкритим вихідним кодом, приваблива альтернатива більш дорогим і складним системи підтримки клієнтів - проста, легка, надійна, безкоштовна, веб-орієнтована, легко настроюється і проста у використанні. notes: | attachments: - name: osTicket.txt type: text/plain data: Шаблони відповідей - це круто! - isenabled: 1 title: Приклад (з змінними) response: | Доброго дня %{ticket.name.first}, <br> <br> Вашу заявку #%{ticket.number}, створено %{ticket.create_date}, направлено в відділ %{ticket.dept.name}. notes: | #Default configuration. The format is key: value and the data will be #inserted into the %config table at install time --- core: time_format: 'H:mm' date_format: 'dd.MM.yy' datetime_format: 'dd.MM.yy H:mm' daydatetime_format: 'EEEE, d MMMM y р. H:mm' default_priority_id: 2 enable_daylight_saving: 0 reply_separator: '-- відповідь пишіть над цим рядком --' #Do not translate below here isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 2 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 2 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 auto_refer_closed: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 disable_agent_collabs: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 allow_external_images: 0 task_number_format: '#' task_sequence_id: 2 log_level: 2 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 embedded_domain_whitelist: 'youtube.com, dailymotion.com, vimeo.com, player.vimeo.com, web.microsoftstream.com' - #Departments defined initially for the system #Fields: #id - (int:optional) id number in the database #flags - (bitmask: 0x0004 Active 0x0008 Archived) #name - (string) Short name of the department #signature - (string) Descriptive name of the department #NOTE: The department listed first by ID# will be the default department #NOTE: ------------------------------------ #The very first group listed in this document will be the primary #department of the initial staff member -- the administrator. --- id: 1 name: Підтримка signature: | Відділ підтримки ispublic: 1 flags: 0x0004 group_membership: 1 - id: 2 name: Продажі signature: | Продажі і утримання клиєнтів ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: Підтримка signature: | Відділ технічної підтримки ispublic: 0 flags: 0x0004 group_membership: 0 - #Default email template group for the system #NOTE: The language field is defined for the email tempate group model, but #is not considered by the installer. Whatever language the install #loads data for, the same language will be used to load the email #templates #Fields: #isactive - (bool:0|1) true or false if the templates should be initially #usable #name - (string) descriptive name for the template group #notes - Administrative notes (viewable internally only) --- id: 1 isactive: 1 name: Шаблон (HTML) osTicket за замовчуванням notes: | Шаблони osTicket за замовчуванням - #Default ticket filters installed for the system #NOTE: The SYSTEM BAN LIST is critically important and should _never_ be #removed from this file. The name 'SYSTEM BAN LIST' is also important #and should not be translated -- it is not displayed on the interface #Fields: #isactive - (bool:0|1) true or false if the filter is initially enabled #execorder - (int) order the filters should be executed in (lowest first) #name - (string) Descriptive name for the filter #notes - (string) Administrative notes (viewable internally only) #rules - (list<FilterRule>) List of rules for the filter #Fields for FilterRule: #isactive - (bool:0|1) true if the rule should be considered #what - (enum<email|>) field to check #how - (enum<equals|contains|dncontain>) how to check for <val> #val - (string) search value #Fields for FilterAction #type - type of filter action --- isactive: 1 execorder: 99 match_all_rules: 0 email_id: 0 target: Email #notrans name: SYSTEM BAN LIST #notrans notes: | Внутрішній список на заборону електронних адрес . Не видаляйте rules: - isactive: 1 w: email #notrans h: equal #notrans v: test@example.com #notrans actions: - sort: 1 type: reject #notrans - #Default (dynamic) form configuration. This data is used as the initial, #minimal data for dynamic forms that ships with the system. #Fields: #id: Used only if associated with a help topic #title: Bold section title of the form #instructions: Title deck, detailed instructions on entering form data #notes: Notes for the form, shown under the fields #flags: #0x0001 If the form can be removed from the system #fields: List of fields for the form #type: Field type (short name) (eg. 'text', 'memo', 'phone', ...) #label: Field label shown to the user #name: Name used with the data internally. This is especially #useful for page and email templates, where %{ ticket.<name> } #will be used to retrieve the data from the field. #hint: Help text shown with the field #flags: Bit mask for settings & options ## From class DynamicFormField #const FLAG_MASK_CHANGE = 0x0010; # Type cannot change #const FLAG_MASK_DELETE = 0x0020; # Cannot be deleted #const FLAG_MASK_EDIT = 0x0040; # Data cannot be edited #const FLAG_MASK_DISABLE = 0x0080; # Field cannot be disabled #const FLAG_MASK_REQUIRE = 0x10000; # Requirement cannot be changed #const FLAG_MASK_VIEW = 0x20000; # View settings cannot be changed #const FLAG_MASK_NAME = 0x40000; # Name cannot be changed #configuration: Field-specific configuration #size: (text) width of the field #length: (text) maximum size of the data in the field #cols: (memo) width of the textarea #rows: (memo) height of the textarea --- id: 1 type: U #notrans title: Контактна інформація flags: 0 fields: - type: text #notrans name: email #notrans label: Адреса ел.пошти sort: 1 flags: 489395 configuration: size: 40 length: 64 validator: email #notrans - type: text #notrans name: name #notrans label: Ім'я sort: 2 flags: 489395 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Телефон sort: 3 flags: 13057 - type: memo #notrans name: notes label: Внутрішні нотатки sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 2 type: T #notrans title: Подробиці заявки instructions: Будь-ласка, опишіть свою проблему notes: | Ця форма буде прикріплена до кожної заявки незалежно від її джерела. Ви можете додати будь-які поля до цієї форми і вони будуть доступні для всіх заявок. Також вони будуть доступні в розширеному пошуку та фільтруванні. flags: 0 fields: - id: 20 type: text #notrans name: subject #notrans label: Короткий опис sort: 1 flags: 489265 configuration: size: 40 length: 50 - id: 21 type: thread #notrans name: message #notrans label: Деталі проблеми hint: Детальна інформація про проблему. sort: 2 flags: 480547 - id: 22 type: priority #notrans name: priority #notrans label: Рівень пріоритету flags: 274609 sort: 3 - type: C #notrans title: Інформація про компанію instructions: Подробиці в шаблонах електронної пошти flags: 0 fields: - type: text #notrans name: name #notrans label: Назва компанії sort: 1 flags: 291249 configuration: size: 40 length: 64 - type: text #notrans name: website #notrans label: Веб-сайт sort: 2 flags: 274705 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Телефон sort: 3 flags: 274705 configuration: ext: false - type: memo #notrans name: address label: Адреса sort: 4 flags: 12545 configuration: rows: 2 cols: 40 html: false length: 100 - type: O #notrans title: Відомості про організацію instructions: Докладна інформація щодо організації користувача flags: 0 fields: - type: text #notrans name: name #notrans label: Ім'я sort: 1 flags: 489395 configuration: size: 40 length: 64 - type: memo name: address label: Адреса sort: 2 flags: 13057 configuration: rows: 2 cols: 40 length: 100 html: false - type: phone name: phone label: Телефон sort: 3 flags: 13057 - type: text name: website label: Веб-сайт sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo #notrans name: notes label: Внутрішні нотатки sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A #notrans title: Деталі заявки instructions: Будь-ласка опишіть проблему notes: | Ця форма використовується для створення заявки. flags: 0 fields: - type: text #notrans name: title #notrans flags: 487601 sort: 1 label: Заголовок configuration: size: 40 length: 50 - type: thread #notrans name: description #notrans flags: 413939 sort: 2 label: Опис hint: Детальні причини створення завдання. - #Default groups defined for the system #Fields: #id - Primary id for the group #role_id - (int) default role for the group #flags - (bit mask) group flags #name - (string) descriptive name for the group #notes - (string) administrative notes (viewable internally only) #depts: (list<Department<id>>) id's of the departments to which the group #should initially have access #NOTE: ------------------------------------ #The very first group listed in this document will be the primary group of #the initial staff member -- the administrator. --- id: 1 role_id: 1 flags: 1 name: Можновладці notes: | Адміністратори системи. Ці люди (безумовно) мають повні права на ті підрозділи, до яких мають доступ. depts: - 1 - 2 - 3 - id: 2 role_id: 2 flags: 1 name: Розпорядники notes: | Довірені менеджери depts: - 1 - 2 - 3 - id: 3 role_id: 2 flags: 1 name: Ковалі щастя notes: | Звичайні працівники depts: - 1 - 2 - 3 - #event.yaml #Events initially inserted into the system. --- id: 1 name: created description: - id: 2 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 8 name: overdue description: - id: 9 name: edited description: - id: 10 name: viewed description: - id: 11 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 14 name: deleted description: - id: 15 name: merged description: - id: 16 name: unlinked description: - id: 17 name: linked description: - id: 18 name: login description: - id: 19 name: logout description: - id: 20 name: message description: - id: 21 name: note description: - #files.yaml #Files initially inserted into the system. 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In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) --- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 2 forms: - 2 topic: Загальне питання notes: | Питання про продукти чи послуги - topic_id: 2 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 2 topic: Зворотній зв'язок notes: | Квитки, які в першу чергу стосуються відділу продаж і білінгу - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 2 forms: - 2 topic: Повідомити про проблему notes: | Питання про продукти, послуги або обладнання - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 2 topic: Питання доступу notes: | Повідомити про недоступність фізичного або віртуального оточення - #Custom (dynamic) lists. This data is used as the initial, #minimal data for dynamic list that ships with the system. #Fields: #id: Primary id (not recommended) #name: Name of the list #name_plural: Name in plural (optional) #sort_mode: Sorting order (Alpha, -Alpha, SortCol) #masks: Edit masks to indicate various statuses of the list #(e.g if editable or deletable..etc) #notes: Notes for the list #items: List of items for the list #id: Primary id #value: Value (name) of the list item #extra: Abbreviated version of the value #status: If enabled (1 - enabled, 0 - disabled) #sort: Sort order (optional) #properties: Item-specific config based on Ticket Flags form fields #(key): (value) #properties: List properties form (see form.yaml for details) #Ticket statuses --- type: ticket-status #notrans name: Статус заявки name_plural: Статуси заявок sort_mode: SortCol #notrans masks: 13 notes: | Статуси заявок properties: title: Налаштування статусів заявок instructions: Властивості, які можуть бути встановлені на статус заявки. flags: 0 fields: - type: state #notrans name: state #notrans label: Статус sort: 1 flags: 487665 configuration: prompt: Статус заявки - type: memo #notrans name: description #notrans label: Опис sort: 3 flags: 471073 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList - #Initial organizations defined for the system. #Fields: #name - Descriptive name for the organization #fields - custom fields --- name: osTicket fields: 0: | 1120 5-та вулиця Александрія, Луїзіана 71301 phone: (318) 290-3674 website: https://osticket.com notes: > Ми не тільки ми розробляємо програмне забезпечення, ми також використовуємо його для управління та підтримки osTicket. Дозвольте нам допомогти вам швидко реалізувати і використовувати весь потенціал можливостей і функцій osTicket-х років. Зв'яжіться з нами для професійної підтримки або відвідайте наш веб-сайт для документації та підтримки спільноти. #Default system data for ticket priorities --- low: priority_id: 1 priority_desc: Низький priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 2 priority_desc: Звичайний priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: Високий priority_color: "#FEE7E7" priority_urgency: 2 emergency: priority_id: 4 priority_desc: Екстренний priority_color: "#FEE7E7" priority_urgency: 1 - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #flags: (unused) #name: Display name of the column #primary: Data source for the field #secondary: Backup data source / default text #filter: What the field should link to #'link:ticket': Ticket #'link:user': User #'link:org': Organization #'link:ticketP': Ticket with hover preview #truncate: #'wrap': Fold words on multiple lines #annotations: #c: Annotation class name #p: Placement #'a': After column text #'b': Before column text #'<': Float to start (left) #'>': Float to end (right) #conditions: #crit: Criteria for the condiditon, in the form of [field, method, value] #prop: Array of CSS properties to apply to the field #'font-weight': #'font-style': #... #extra: (future use and for plugins) --- id: 1 name: "Заявка #" primary: "number" filter: "link:ticketP" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 2 name: "Дата створення" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "Тема" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "Ім'я користувача" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "Пріоритет" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "Статус" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "Дата закриття" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 8 name: "Призначено" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 9 name: "Термін здачі" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "Оновлено" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 11 name: "Відділ" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "Останнє повідомлення" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "Остання відповідь" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "Команда" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: --- id: 1 name: Пріоритет + Нещодавно змінені columns: '["-cdata__priority","-lastupdate"]' - id: 2 name: Пріоритет + Нещодавно створені columns: '["-cdata__priority","-created"]' - id: 3 name: Пріоритет + Дата columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: Термін здачі columns: '["-est_duedate"]' - id: 5 name: Дата закриття columns: '["-closed"]' - id: 6 name: Дата створення columns: '["-created"]' - id: 7 name: Дата оновлення columns: '["-lastupdate"]' - #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: Відкрити parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Відкрито"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Оновлено - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 5 bits: 1 sort: 5 width: 85 heading: Пріоритет - column_id: 8 bits: 1 sort: 6 width: 160 heading: Відповідальний sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: Відкрити parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Оновлено - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 5 bits: 1 sort: 5 width: 85 heading: Пріоритет - column_id: 8 bits: 1 sort: 6 width: 160 heading: Відповідальний - id: 3 title: Ті, хто отримав відповідь parent_id: 1 flags: 43 root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Оновлено - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 5 bits: 1 sort: 5 width: 85 heading: Пріоритет - column_id: 8 bits: 1 sort: 6 width: 160 heading: Відповідальний - id: 4 title: Термін закінчений parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 9 bits: 1 sort: 9 width: 150 heading: Термін здачі - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 5 bits: 1 sort: 5 width: 85 heading: Пріоритет - column_id: 8 bits: 1 sort: 6 width: 160 heading: Відповідальний - id: 5 title: Мої заявки parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Відкрито"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Останнє оновлення - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 5 bits: 1 sort: 5 width: 85 heading: Пріоритет - column_id: 11 bits: 1 sort: 6 width: 160 heading: Відділ sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Призначено мені parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Останнє оновлення - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 5 bits: 1 sort: 5 width: 85 heading: Пріоритет - column_id: 11 bits: 1 sort: 6 width: 160 heading: Відділ sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Призначити команді parent_id: 5 flags: 43 root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Останнє оновлення - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 5 bits: 1 sort: 5 width: 85 heading: Пріоритет - column_id: 14 bits: 1 sort: 6 width: 160 heading: Команда sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 8 parent_id: 0 title: Закрито flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Закрито"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата закриття - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрито sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 8 title: Сьогодні flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата закриття - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрито sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 8 title: Вчора flags: 43 sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата закриття - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрито sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 8 title: Цей тиждень flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата закриття - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрито sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 8 title: Цей місяць flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата закриття - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрито sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 8 title: Цей квартал flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата закриття - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрито sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 8 title: Цей рік flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата закриття - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: Від - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрито sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - #Default roles defined for the system #Fields: #id - Primary id for the role #flags - (bit mask) role flags #name - (string) descriptive name for the role #notes - (string) internal notes #permissions: (list<keys>) #NOTE: ------------------------------------ #--- id: 1 flags: 1 name: Повний доступ notes: | Роль з необмеженими правами доступу permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.markanswered - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - ticket.delete - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - task.delete - canned.manage - thread.edit - id: 2 flags: 1 name: Розширений доступ notes: | Роль з розширеними правами permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - canned.manage - id: 3 flags: 1 name: Обмежений доступ notes: | Роль з обмеженими правами permissions: - ticket.create - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply task.create - task.assign - task.transfer - task.reply - id: 4 flags: 1 name: Лише перегляд notes: Проста роль без дозволів permissions: [ ] - #Initial set of schedules and entries #Fields: #id: #flags: #0x01: FLAG_BIZHRS (Business Hours - Otherwise Holidays is assumed) #sort: Manual sort order #name: Name of the Schedule #timezone: Timezone of the Schedule #description: Description of the Schedule #entries: Schedule Entries --- id: 1 flags: 0x01 name: Понеділок - П"ятниця 8:00 - 17:00 зі святами у США configuration: holidays: - 4 entries: - name: Понеділок repeats: weekly #notrans starts_on: 2019-01-07 starts_at: 08:00:00 ends_on: 2019-01-07 ends_at: 17:00:00 day: 1 - name: Вівторок repeats: weekly #notrans starts_on: 2019-01-08 starts_at: 08:00:00 ends_on: 2019-01-08 ends_at: 17:00:00 day: 2 - name: Середа repeats: weekly #notrans starts_on: 2019-01-09 starts_at: 08:00:00 ends_on: 2019-01-09 ends_at: 17:00:00 day: 3 - name: Четвер repeats: weekly #notrans starts_on: 2019-01-10 starts_at: 08:00:00 ends_on: 2019-01-10 ends_at: 17:00:00 day: 4 - name: П"ятниця repeats: weekly #notrans starts_on: 2019-01-11 starts_at: 08:00:00 ends_on: 2019-01-11 ends_at: 17:00:00 day: 5 - id: 2 flags: 0x01 name: 24/7 entries: - name: Щодня repeats: daily #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 3 flags: 0x01 name: 24/5 entries: - name: Будні repeats: weekdays #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 4 flags: 0 name: Вихідні у США entries: - name: Новий рік repeats: yearly #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 day: 1 month: 1 - name: День Мартина Лютера Кінга (20.01 у США) repeats: yearly #notrans starts_on: 2019-01-21 starts_at: 00:00:00 ends_on: 2019-01-21 ends_at: 23:59:59 day: 1 week: 3 month: 1 - name: День поминання в США (25 травня) repeats: yearly #notrans starts_on: 2019-05-27 starts_at: 00:00:00 ends_on: 2019-05-27 ends_at: 23:59:59 day: 1 week: -1 month: 5 - name: День незаложності у США (4 липня) repeats: yearly #notrans starts_on: 2019-07-04 starts_at: 00:00:00 ends_on: 2019-07-04 ends_at: 23:59:59 day: 4 month: 7 - name: День праці в США (перший понеділок вересня) repeats: yearly #notrans starts_on: 2019-09-02 starts_at: 00:00:00 ends_on: 2019-09-02 ends_at: 23:59:59 day: 1 week: 1 month: 9 - name: День корінних народів в США repeats: yearly #notrans starts_on: 2019-10-14 starts_at: 00:00:00 ends_on: 2019-10-14 ends_at: 23:59:59 day: 1 week: 2 month: 10 - name: День ветеранів repeats: yearly #notrans starts_on: 2019-11-11 starts_at: 00:00:00 ends_on: 2019-11-11 ends_at: 23:59:59 day: 11 month: 11 - name: День подяки repeats: yearly #notrans starts_on: 2019-11-28 starts_at: 00:00:00 ends_on: 2019-11-28 ends_at: 23:59:59 day: 4 week: 4 month: 11 - name: Різдво repeats: yearly #notrans starts_on: 2019-11-25 starts_at: 00:00:00 ends_on: 2019-11-25 ends_at: 23:59:59 day: 25 month: 12 - #Sequences installed with the system #Fields: #id: PK #name: Name of the sequence #next: Next value of the sequence #padding: Padding character #increment: Distance between two numbers of the sequence #flags: Bitmask of flag settings. Currently known values are #INTERNAL:=0x0001 (restrict delete) #ID:1 is reserved for upgrades. When transitioning to osTicket 1.10, the #sequence ID:1 will be configured to start counting from the current #MAX(ticket.ticket_id). The upgrade will miss this step if there is no #sequence with ID:1 --- id: 1 name: "Основні заявки" next: 1 padding: '0' increment: 1 flags: 1 - id: 2 name: "Послідовність заявок" next: 1 padding: '0' increment: 1 flags: 1 - #Initial Service-Level-Agreements (SLA) defined for the system #Fields: #id - (int:optional) id number in the database #flags - (int:bitmask) #isactive - (flag:1) true of false if the SLA should initially be active #enable_priority_escalation - (flag:2) true or false if the SLA should #cause the ticket priority to be escalated when it is marked overdue #disable_overdue_alerts - (flag:4) - true or false if the overdue alert #emails should _not_ go out for tickets assigned to this SLA #transient - (flag:8) - true if the SLA should change when changing #department or help topic. #grace_period - (int) number or hours after the ticket is opened before it #is marked overdue #name - (string) descriptive name of the SLA #notes - (string) administrative notes (viewable internally only) --- id: 1 flags: 3 grace_period: 18 name: Базове SLA notes: | - #Default system data for ticket statuses #Fields: #id - (int:optional) id number in the database #name - (string) descriptive name of the status #state - (string) Main status of a ticket #(open, closed, archived, deleted) #mode - (bit) access mask (1 - enabled, 2 - internal) #flags - (bit) flags that can be set on a ticket #properties: #description - (string) Description of the status --- id: 1 name: Відкрити state: open mode: 3 sort: 1 flags: 0 properties: description: > Відкриті заявки. - id: 2 name: Вирішена state: closed mode: 1 sort: 2 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Вирішені заявки - id: 3 name: Закрито state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Закриті заявки. Заявки будуть доступні клієнтам і персоналові. - id: 4 name: Архівна state: archived mode: 3 sort: 4 flags: 0 properties: description: > Заявки лише адміністративно доступні, але більше не доступні в чергах і список заявок. - id: 5 name: Видалена state: deleted mode: 3 sort: 5 flags: 0 properties: description: > Заявки в черзі для видалення. Не доступні в загальному списку заявок. - #Initial teams defined for the system. #Fields: #flags - (int) #- isenabled - (0x01) true or false if the team should be initially #enabled #- noalerts - (0x02) #name - Descriptive name for the team #notes - Administrative notes (viewable internal only) --- flags: 0x01 name: Перший рівень підтримки notes: | Підтримка першого рівня, відповідальна за початкову взаємодію з клієнтами /* Ukrainian (UTF-8) initialisation for the jQuery UI date picker plugin. */ /* Written by Maxim Drogobitskiy (maxdao@gmail.com). */ /* Corrected by Igor Milla (igor.fsp.milla@gmail.com). */ ( function( factory ) { "use strict"; if ( typeof define === "function" && define.amd ) { // AMD. Register as an anonymous module. define( [ "../widgets/datepicker" ], factory ); } else { // Browser globals factory( jQuery.datepicker ); } } )( function( datepicker ) { "use strict"; datepicker.regional.uk = { closeText: "Закрити", prevText: "Попередній", nextText: "найближчий", currentText: "Сьогодні", monthNames: [ "Січень", "Лютий", "Березень", "Квітень", "Травень", "Червень", "Липень", "Серпень", "Вересень", "Жовтень", "Листопад", "Грудень" ], monthNamesShort: [ "Січ", "Лют", "Бер", "Кві", "Тра", "Чер", "Лип", "Сер", "Вер", "Жов", "Лис", "Гру" ], dayNames: [ "неділя", "понеділок", "вівторок", "середа", "четвер", "п’ятниця", "субота" ], dayNamesShort: [ "нед", "пнд", "вів", "срд", "чтв", "птн", "сбт" ], dayNamesMin: [ "Нд", "Пн", "Вт", "Ср", "Чт", "Пт", "Сб" ], weekHeader: "Тиж", dateFormat: "dd.mm.yy", firstDay: 1, isRTL: false, showMonthAfterYear: false, yearSuffix: "" }; datepicker.setDefaults( datepicker.regional.uk ); return datepicker.regional.uk; } ); <?php return array ( '' => 'Project-Id-Version: osticket-official X-Osticket-Major-Version: 1.17 POT-Create-Date: 2023-05-22 18:54 +0000 Report-Msgid-Bugs-To: support@osticket.com Language: uk_UA MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit X-Generator: osTicket i18n CLI Plural-Forms: nplurals=4; plural=((n%10==1 && n%100!=11) ? 0 : ((n%10 >= 2 && n%10 <=4 && (n%100 < 12 || n%100 > 14)) ? 1 : ((n%10 == 0 || (n%10 >= 5 && n%10 <=9)) || (n%100 >= 11 && n%100 <= 14)) ? 2 : 3)); X-Crowdin-Project: osticket-official X-Crowdin-Project-ID: 25755 X-Crowdin-Language: uk X-Crowdin-File: /1.17.x/LC_MESSAGES/messages.po X-Crowdin-File-ID: 1853 Language-Team: Ukrainian PO-Revision-Date: 2025-02-04 17:19 ', ' Manage Collaborators' => ' Керування співавторами', '"1" is recommended if AJAX is not working' => 'встановіть «1», якщо AJAX не працює', '%1$d - %2$d' => '%1$d - %2$d', '%1$d - %2$d of %3$d' => '%1$d - %2$d з %3$d', '%1$d - %2$d of about %3$d' => '%1$d - %2$d з %3$d', '%1$d consecutive errors. Maximum of %2$d allowed' => '%1$d помилок поспіль. Допускається максимум: %2$d', '%1$d of %2$d %3$s %4$s' => '%1$d з %2$d %3$s %4$s', '%1$d of %2$d %3$s activated' => '%1$d з %2$d %3$s активовано', '%1$d of %2$d %3$s archived' => '%1$d з %2$d %3$s архівовано', '%1$d of %2$d %3$s deleted' => '%1$d з %2$d %3$s видалено', '%1$d of %2$d %3$s disabled' => '%1$d з %2$d %3$s деактивовано', '%1$d of %2$d %3$s enabled' => '%1$d з %2$d %3$s активовано', '%1$d of %2$d %3$s made PRIVATE' => '%1$d з %2$d %3$s змінено на приватне', '%1$d of %2$d %3$s made PUBLIC' => '%1$d з %2$d %3$s змінено на публічне', '%1$d of %2$d %3$s removed' => '%1$d з %2$d %3$s видалено', '%1$d of %2$d %3$s status changed to %4$s' => '%1$d з %2$d %3$s стан змінено на %4$s', '%1$d of %2$d %3$s updated' => '%1$d з %2$d %3$s оновлено', '%1$d of %2$d selected tickets' => '%1$d з %2$d обраних заявок', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) увійшов [%3$s]', '%1$s Contact us %2$s today for <u>expedited</u> help.' => '%1$s зв\'яжіться з нами %2$s сьогодні для <u>прискореної</u> допомоги.', '%1$s Get in the loop %2$s today and stay informed!' => '%1$s Зайдіть у перегляд %2$s сьогодні і будьте в курсі!', '%1$s Ticket #%2$s' => '%1$s Заявка #%2$s', '%1$s after %2$s' => '%1$s після %2$s', '%1$s after %2$s from now' => '%1$s після %2$s від поточного', '%1$s before %2$s' => '%1$s перед %2$s', '%1$s before %2$s ago' => '%1$s до %2$s тому', '%1$s between %2$s and %3$s' => '%1$s між %2$s та %3$s', '%1$s has %2$d open tasks and cannot be closed' => 'Заявка %1$s має %2$d відкритих завдань та не може буди закрита', '%1$s in the last %2$s' => '%1$s в останні %2$s', '%1$s in the next %2$s' => '%1$s в наступні %2$s', '%1$s is %2$s' => '%1$s це %2$s', '%1$s is in the future' => '%1$s у майбутньому', '%1$s is in the past' => '%1$s у минулому', '%1$s is missing a %2$s and cannot be closed' => '%1$s відсутнє та %2$s повинна бути закрита', '%1$s is missing data on %2$s one or more required fields %3$s and cannot be closed' => '%1$s відсутні дані в %2$s одному або декількох обов\'язкових полів %3$s і не може бути закрита', '%1$s transferred from %2$s to %3$s' => '%1$s передана з %2$s до %3$s', '%1$s: Invalid data: %2$s' => '%1$s: Помилкові дані: %2$s', '%d' => '%d', '%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d закрита заявка' . "\0" . '%d закриті заявки' . "\0" . '%d закритих заявок' . "\0" . '%d закритих заявок', '%d FAQs matched your search criteria.' => '%d запис(ів) відповідають Вашому критерію пошуку.', '%d Open Ticket' . "\0" . '%d Open Tickets' => '%d відкрита заявка' . "\0" . '%d відкриті заявки' . "\0" . '%d відкритих заявок' . "\0" . '%d відкритих заявок', '%d days ago' => '%d день назад', '%d hours ago' => '%d годин назад', '%d minute' . "\0" . '%d minutes' => '%d хвилина' . "\0" . '%d хвилини' . "\0" . '%d хвилин' . "\0" . '%d хвилин', '%d minutes ago' => '%d хвилин назад', '%d months ago' => '%d місяців назад', '%d overdue tasks!' => '%d прострочених завдань!', '%d seconds ago' => '%d секунд тому', '%d years ago' => '%d років назад', '%s #%s deleted successfully' => '%s #%s успішно видалено', '%s — Organization' => '%s — Організація', '%s (%d hours - %s)' => '%s (%d годин -%s)', '%s - Relax!' => '%s - Розслабтеся!', '%s - access link sent to your email!' => '%s - посилання надіслане електронною поштою!', '%s <%s> will no longer have access to the ticket' => '%s <%s> більше не матиме доступу до квитка', '%s Note' => '%s примітка', '%s Task #%s' => '%s Завдання #%s', '%s Tickets' => '%s заявок', '%s added as a collaborator' => '%s доданий в якості співавтора', '%s already assigned to %s' => '%s вже призначена для %s', '%s already in the department' => '%s вже знаходиться в цьому відділі', '%s assigned to %s' => '%s призначена %s', '%s assigned to this organization will be orphaned.' => '%s, що належать цій організації будуть ізольовані.', '%s by {somebody} {timestamp}' => '%s від {somebody} {timestamp}', '%s can not be edited' => '%s не може редагуватись', '%s cannot be closed' => '%s не може бути закрита', '%s cannot be more than 8760 hours' => '%s не може бути більше, ніж 8760 годин', '%s cannot contain the current %s' => '%s не може містити поточний %s', '%s contains "%s"' => '%s містить "%s"', '%s does not have a value' => '%s не має значення', '%s does not have any tasks' => '%s не має завдань', '%s does not have any tickets' => '%s не має заявок', '%s does not include %s' => '%s не включає %s', '%s has a value' => '%s має значення', '%s in (%s)' => '%s в (%s)', '%s includes %s' => '%s включає %s', '%s is %s' => '%s є %s', '%s is a required field' => '%s є обов\'язковим', '%s is already a collaborator' => '%s вже є співавтором', '%s is already assigned this value' => '%s вже призначене це значення', '%s is already in %s' => '%s вже у %s', '%s is assigned a %s that is not active.' => '%s присвоюється %s, який неактивний.', '%s is assigned to %s' => '%s призначена %s', '%s is available' => '%s доступно', '%s is currently assigned to <b>%s</b>' => '%s зараз призначена <b>%s</b>', '%s is currently locked by %s' => '%s у поточному часі заблоковано %s', '%s is marked as closed and cannot be reopened.' => '%s заявка відмічена, як закрита і не може бути відкрита знову.', '%s is not %s' => '%s не є %s', '%s is required' => '%s обов\'язковий', '%s logged in [%s], via %s' => '%s увійшов [%s] за допомогою %s', '%s logged out [%s]' => '%s вийшов [%s]', '%s matches pattern %s' => '%s співпадає з %s', '%s must be active' => '%s повинно бути активним', '%s not in (%s)' => '%s не в (%s)', '%s of the Month' => '%s місяця', '%s or greater' => '%s або вище', '%s or later' => '%s або пізніше', '%s referred to %s' => '%s про який згадували в %s', '%s selected must be active' => '%s оберіть для активації', '%s set %s %s {timestamp}' => '%s встановлено %s %s {timestamp}', '%s status changed to %s' => '%s стан змінено на %s', '%s successfully' => '%s успішно', '%s transferred to %s department' => '%s передано до %s відділу', '%s updated' => '%s оновлено', '%s: %s posted successfully' => '%s: %s опубліковано успішно', '%s: %s: Field not defined' => '%s: %s: Поле не визначене', '%s: Call to non-existing function' => '%s: Виклик неіснуючої функції', '%s: Call to undefined function' => '%s: Виклик невизначеної функції', '%s: Cannot export table with no fields ' => '%s: Неможливо експортувати таблицю без полів ', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: Помилка розбору SQL схеми! Зверніться до розробників (#4)', '%s: Field must have `variable` set to be imported' => '%s: Поле повинно мати `variable` для імпорту', '%s: Internal error occurred - please make sure your download is the latest (#1)' => '%s: Внутрішня помилка - Будь ласка переконайтеся, що Ви завантажили останню версію (# 1)', '%s: Invalid or unknown' => '%s: Невідомо або невірно', '%s: Model does not define meta.pk' => '%s: Модель не може визначити meta.pk', '%s: Model does not define meta.table' => '%s: Модель не може визначити meta.table', '%s: Not a valid email address' => '%s: Помилкова адреса. Введіть коректний e-mail', '%s: Poorly encoded base64 data' => '%s: Погано закодовані дані в base64', '%s: Reply posted successfully' => '%s: Відповідь опублікована', '%s: Reverse does not specify any constraints' => '%s: Зворотне не визначає будь-яких обмежень', '%s: Unable to map header to the object field' => '%s: Неможливо відобразити заголовок поля об\'єкта', '%s: Unable to process cleanup file' => '%s: Неможливо виконати файл очищення', '%s: Unable to retrieve template' => '%s: Не вдалося отримати шаблон', '%s: Unexpected data received in API request' => '%s: У запиті API отримані неочікувані дані', '%s: Unknown or invalid' => '%s: Невідомий або помилковий', '%s: Unknown or invalid %s' => '%s: Невідомий або невірний ідентифікатор %s', '%s: Unknown or invalid ID.' => '%s: Невідомий або невірний ідентифікатор.', '%s: Unknown or invalid number.' => '%s: Невідомий або невірний ідентифікатор.', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s: Невідома або неправильна схема підпису (%s .. %s)', '%s: Unknown template style %s' => '%s: Невідомий стиль шаблону %s', '(%d of %d)' => '(%d з %d)', '(0 to disable)' => '(0 для деактивації)', '(Default)' => '(За замовчуванням)', '(Enter a key). Value selected from the list initially' => '(Введіть ключ). Значення, спочатку обране зі списку', '(Latest)' => '(Остання)', '(Override global setting)' => '(Перезаписує глобальні налаштування)', '(Six characters min)' => '(Щонайменш як 5 символів)', '(These fields are requested for new tickets via the %s form)' => '(Ці поля потрібні для нових заявок через %s форму)', '(chars)' => '(симв.)', '(disabled)' => '(вимкнено)', '(enabled by default)' => '(активовано за-замовчуванням)', '(faster performance)' => '(краща продуктивність)', '(for HTML email processing)' => '(для обробки HTML електронної пошти)', '(for XML API)' => '(для XML API)', '(in-use and default template sets cannot be disabled)' => '(набори шаблонів використовуються і стандартний набір шаблонів не може бути відключений)', '(in-use)' => '(використовується)', '(internal)' => '(внутрішній)', '(on front-page sidebar)' => '(на першій сторінці бічної панелі)', '(optional)' => '(опціонально)', '(publish)' => '(публічна)', '(retired)' => '(скасовано)', '(root)' => '(корінь)', '(rows)' => '(строк)', '(truncated)' => '(обрізано)', '(type not set)' => '(тип не встановлений)', '-- As Entered --' => '-- Як --', '<b>%s</b> posted %s' => '<b>%s</b> опубліковано %s', '<b>Hi %s</b> - You must <a>change your password to continue</a>!' => '<b>Вітаємо, %s</b> - <a>ви повинні змінити свій пароль, щоб продовжити</a>!', '<b>Hi %s</b> - You must <a>configure and save Two Factor Authentication </a>!' => '<b>Привіт, %s</b> - Ви повинні <a>налаштувати та зберегти двофакторну аутентифікацію </a>!', '<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>З поверненням, %s</b>! У Вас встановлен статус "у відпустці". Будь ласка, дайте вашому менеджерові знати, що ви повернулися та змініть статус.', '<b>{somebody}</b> added <strong>%s</strong> as collaborators {timestamp}' => '<b>{somebody}</b> додано <strong>%s</strong> співавторів {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> призначена для <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> призначена для <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> changed ownership to {<User>data.owner} {timestamp}' => '<b>{somebody}</b> змінений автор {<User>data.owner} {timestamp}', '<b>{somebody}</b> changed the status to <strong>{<TicketStatus>data.status}</strong> {timestamp}' => '<b>{somebody}</b> змінено статус <strong>{<TicketStatus>data.status}</strong> {timestamp}', '<b>{somebody}</b> claimed this {timestamp}' => '<b>{somebody}</b> затверджено в {timestamp}', '<b>{somebody}</b> linked this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> пов\'язав цю заявку з %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> merged this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> об\'єднав цю заявку з %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Dept>data.dept}</strong> {timestamp}' => '<b>{somebody}</b> призначена для <strong>{<Dept>data.dept}</strong> {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> призначена для <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> призначена для <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> released ticket assignment {timestamp}' => '<b>{somebody}</b> завів заявку {timestamp}', '<b>{somebody}</b> removed <strong>%s</strong> from the collaborators {timestamp}' => '<b>{somebody}</b> видалено <strong>%s</strong> зі співавторів {timestamp}', '<b>{somebody}</b> resent <strong><a href="#thread-entry-{data.entry}">a previous response</a></strong> {timestamp}' => '<b>{somebody}</b> залишили <strong><a href="#thread-entry-{data.entry}">відповідь</a></strong> {timestamp}', '<b>{somebody}</b> transferred this to <strong>{dept}</strong> {timestamp}' => '<b>{somebody}</b> передано буде також <strong>{dept}</strong> {timestamp}', '<b>{somebody}</b> unlinked this ticket from %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> відв\'язав цю заявку від %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<strong>%1$s</strong> changed from <strong>%2$s</strong> to <strong>%3$s</strong>' => '<strong>%1$s</strong> змінено з <strong>%2$s</strong> на <strong>%3$s</strong>', '<strong>%1$s</strong> set to <strong>%2$s</strong>' => '<strong>%1$s</strong> встановлено в <strong>%2$s</strong>', '<strong>Disable</strong> for %s' => '<strong>Вимкнути</strong> для %s', '<strong>Disable</strong> new ticket auto-response' => '<strong>Вимкнути</strong> автовідповідь на нову заявку', '<strong>Disable</strong> overdue alerts notices.' => '<strong>Вимкнути</strong> повідомлення про просрочені заявки.', '<strong>Stop</strong> processing further on match!' => '<strong>Припинити</strong> подальшу обробку при збігу!', '<strong>Use</strong> the Reply-To email header' => '<strong>Використовувати</strong> заголовок ел.листа для відповіді', 'A collaborator' => 'Додати співавтора', 'A confirmation email has been sent' => 'Лист-підтвердження було відправлено', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => 'Одноразове повідомлення, яке, відправляється користувачу, коли він досяг максимальної кількості відкритих заявок (якщо включено).', 'A page currently in-use CANNOT be disabled!' => 'Сторінка, яка зараз використовується, не може бути відключена!', 'A primary system language is required' => 'Основна мова системи - обовʼязкова', 'A title is required' => 'Потрібна назва', 'ACL' => 'ACL', 'API' => 'API', 'API Calls' => 'Викликі API', 'API Error' => 'Помилка API', 'API Key' => 'Ключ API', 'API Key is auto-generated. Delete and re-add to change the key.' => 'API ключ генерується автоматично. Щоб змінити ключ, видаліть і створіть заново.', 'API Keys' => 'API ключі', 'API key not authorized' => 'Ключ API не авторизований', 'API key not found/active or source IP not authorized' => 'Ключ API не знайдений / не активний або вихідну IP-адресу не авторизовано', 'Abbrev' => 'Абревіатура', 'Abbreviation' => 'Скорочення', 'Ability to access the user directory' => 'Дозволити отримувати доступ до каталогу користувачів', 'Ability to add new users' => 'Дозволити створювати нових користувачів', 'Ability to add/remove emails from banlist via ticket interface' => 'Може додавати/видаляти e-mail з чорного списку через інтерфейс заявок', 'Ability to add/update/disable/delete canned responses' => 'Можливість додавати/змінювати/відключати/видаляти готові відповіді', 'Ability to add/update/disable/delete knowledgebase categories and FAQs' => 'Можливість додавати/змінювати/відключати/видаляти категорії бази знань і FAQ', 'Ability to assign tasks to agents or teams' => 'Дозволити призначати завдання співробітникам або командам', 'Ability to assign tickets to agents or teams' => 'Дозволити призначати заявки співробітникам або командам', 'Ability to close tasks' => 'Дозволити закривати завдання', 'Ability to close tickets' => 'Дозволити закривати заявки', 'Ability to create new organizations' => 'Дозволити створювати нові організації', 'Ability to create tasks' => 'Дозволити створювати завдання', 'Ability to delete organizations' => 'Дозволити видаляти організації', 'Ability to delete tasks' => 'Дозволити видаляти завдання', 'Ability to delete tickets' => 'Дозволити видаляти заявки', 'Ability to delete users' => 'Дозволити видаляти користувачів', 'Ability to edit tasks' => 'Дозволити редагувати завдання', 'Ability to edit thread items of other agents' => 'Дозволити редагувати теми інших співробітників', 'Ability to edit tickets' => 'Дозволити редагувати заявки', 'Ability to link tickets' => 'Дозволити пов\'язувати заявки', 'Ability to manage active user accounts' => 'Дозволити керувати обліковими записами користувачів', 'Ability to manage organizations' => 'Дозволити керувати організаціями', 'Ability to manage ticket referrals' => 'Можливість управління послідовниками заявки', 'Ability to manage user information' => 'Дозволити керувати інформацією користувачів', 'Ability to mark a ticket as Answered/Unanswered' => 'Дозволити відзначати заявку, як з відповіддю/без відповіді', 'Ability to merge tickets' => 'Дозволити об\'єднувати заявки', 'Ability to open tickets on behalf of users' => 'Дозволити створювати заявки від імені користувачів', 'Ability to post a ticket reply' => 'Дозволити відповідати на заявки', 'Ability to post task update' => 'Дозволити оновлювати завдання', 'Ability to release ticket assignment' => 'Можливість завести заявку', 'Ability to see Agents in all Departments' => 'Можливість бачити всі відділи', 'Ability to see all Departments' => 'Можливість бачити всі відділи', 'Ability to transfer tasks between departments' => 'Дозволити передачу завдань між відділами', 'Ability to transfer tickets between departments' => 'Дозволити передавати заявки між відділами', 'Ability to view stats of other agents in allowed departments' => 'Дозволити переглядати статистику інших співробітників в дозволених відділах', 'About this osTicket Installation' => 'Про osTicket', 'Accept All Emails' => 'Приймати всі листи', 'Accept Email Collaborators' => 'Приймати співавторів з листа', 'Accept email from unknown Users' => 'Приймати e-mail від невідомих користувачів', 'Access' => 'Доступ', 'Access Credentials' => 'Пароль', 'Access Denied' => 'Доступ заборонено', 'Access Denied!!!' => 'Доступ відхилено!!!', 'Access Denied. Contact Admin' => 'Доступ заборонено. Зв\'яжіться з адміністратором', 'Access Denied. Contact your help desk administrator to have an account registered for you' => 'Доступ заборонений. Зверніться до адміністратора системи з проханням створити для Вас обліковий запис', 'Access Denied. Possibly invalid ticket ID' => 'Доступ заборонений. Можливо невірний ID заявки', 'Access Token' => 'Токен доступу', 'Access Token Required' => 'Потрібен токен доступу', 'Access denied' => 'Доступ заборонено', 'Access denied. Contact admin if you believe this is in error' => 'Доступ заборонено. Зв\'яжіться з адміністратором, якщо ви вважаєте, що це помилка', 'Access link' => 'Адреса доступу', 'Account' => 'Акаунт', 'Account Access' => 'Доступ профілю', 'Account Confirmation Email' => 'Необхідне підтвердження облікового запису', 'Account Confirmed Page' => 'Сторінка підтвердження аккаунта', 'Account Flags' => 'Прапорці профілю', 'Account Manager' => 'Керування користувачами', 'Account Registration' => 'Створення облікового запису', 'Account Type' => 'Тип облікового запису', 'Account activation email sent to %s' => 'Лист для активації облікового запису відправлено на %s', 'Account confirmation required' => 'Необхідне підтвердження облікового запису', 'Account is administratively locked' => 'Обліковий запис заблоковано адміністратором', 'Account is already confirmed' => 'Профіль вже активований', 'Account password reset email sent to %s' => 'Скидання пароля облікового запису, відправлено на e-mail %s', 'Acquiring Lock' => 'Надійшло блокування', 'Action Denied.' => 'Дія заборонена.', 'Action Denied. Ticket is locked by someone else!' => 'Дія заборонена. Заявка заблокована іншим користувачем.', 'Action Denied. You are not allowed to assign/reassign tickets.' => 'Доступ заборонено. Ви не можете призначати/перепризначувати заявки.', 'Action denied. Contact admin for access' => 'Доступ заборонено. Зв\'яжіться з адміністратором для доступу', 'Actions' => 'Дії', 'Actions are executed in the order declared below' => 'Дії виконуються в порядку, зазначеному нижче', 'Active' => 'Активно', 'Active (Registered)' => 'Активний (зареєстрований)', 'Activity Description' => 'Опис', 'Activity Title' => 'Назва', 'Add' => 'Додати', 'Add "Full Access" permission for the "Everyone" user' => 'Додати дозвіл "Повного доступу" для користувача "Любий" (або "Всі")', 'Add Arrow' => 'Додати стрілку', 'Add Auto Detect Button' => 'Додати кнопку автовизначення', 'Add Box' => 'Додати блок', 'Add Collaborator' => 'Додати співавтора', 'Add Custom Form' => 'Додати нову користувацьку форму', 'Add Ellipse' => 'Додати еліпс', 'Add Ellipsis' => 'Додати багато крапок', 'Add FAQ' => 'Додати FAQ', 'Add Field' => 'Додати поле', 'Add Filter' => 'Додати фільтр', 'Add Form' => 'Додати форму', 'Add Instance' => 'Додати випадок', 'Add Key' => 'Додати ключ', 'Add List' => 'Додати список', 'Add New' => 'Додати новий', 'Add New API Key' => 'Додати новий ключ API', 'Add New Agent' => 'Додати нового співробітника', 'Add New Canned Response' => 'Додати нову готову відповідь', 'Add New Category' => 'Додати нову категорію', 'Add New Custom Form' => 'Додати нову форму', 'Add New Custom List' => 'Додати новий список', 'Add New Department' => 'Додати новий відділ', 'Add New Email' => 'Додати новий e-mail', 'Add New Email Address' => 'Додати Email адресу', 'Add New Email Address to Ban List' => 'Заблокувати новий e-mail', 'Add New Entry' => 'Додати новий запис', 'Add New FAQ' => 'Додати новий FAQ', 'Add New Filter' => 'Додати новий фільтр', 'Add New Help Topic' => 'Додати нову категорію заявки', 'Add New Instance' => 'Додати новий випадок', 'Add New Intance' => 'Додати новий випадок', 'Add New Item' => 'Додати нове поле', 'Add New List Item' => 'Додати список полів', 'Add New Organization' => 'Додати нову організацію', 'Add New Page' => 'Додати нову сторінку', 'Add New Plugin' => 'Додати новий плагін', 'Add New Queue' => 'Додати нову чергу', 'Add New Response' => 'Додати нову відповідь', 'Add New Role' => 'Додати нову роль', 'Add New SLA Plan' => 'Додати новий SLA', 'Add New Schedule' => 'Додати новий розклад', 'Add New Schedule Entry' => 'Додати новий розклад', 'Add New Sequence' => 'Додати нову послідовність', 'Add New Sort Criteria' => 'Додати критерій сортування', 'Add New Task' => 'Додати нове завдання', 'Add New Team' => 'Додати нову команду', 'Add New Template' => 'Додати новий шаблон', 'Add New Template Set' => 'Додати новий шаблон', 'Add New User' => 'Додати нового користувача', 'Add Organization' => 'Додати організацію', 'Add Other Field' => 'Додати інше поле', 'Add Page' => 'Додати сторінку', 'Add Plan' => 'Додати план', 'Add Queue' => 'Додати чергу', 'Add Queue Column' => 'Додати стовпець черги', 'Add Response' => 'Додати відповідь', 'Add Role' => 'Додати роль', 'Add Rule' => 'Додати роль', 'Add Scribble' => 'Додати каракулі', 'Add Shape' => 'Додати форму', 'Add Sort Criteria' => 'Додати критерій сортування', 'Add Sort Option' => 'Додати опцію сортування', 'Add Sub Queue' => 'Додати вкладену чергу', 'Add Template' => 'Додати шаблон', 'Add Text' => 'Додати текст', 'Add Topic' => 'Додати категорію', 'Add User' => 'Додати користувача', 'Add a Language' => 'Додати мову', 'Add a Ticket' => 'Створити заявку', 'Add a annotation' => 'Додати коментар', 'Add a collaborator' => 'Додати співвиконавця', 'Add a column' => 'Додати стовпець', 'Add a condition' => 'Додати умову', 'Add a custom form' => 'Додати користувацьку форму', 'Add a form' => 'Додати форму', 'Add a property' => 'Додати властивість', 'Add a separate field for the extension' => 'Додати окреме поле для розширення', 'Add new custom form section' => 'Додати нову секцію користувацької форми', 'Add personal queue' => 'Додати персональну чергу', 'Add personal search' => 'Додати персональний пошук', 'Add to Organization' => 'Додати до організації', 'Add to all tickets from this organization' => 'Додати до всіх заявок від цієї організації', 'Add, and remove the fields in this list using the options below. Drag columns to reorder them.' => 'Додати і видалити поля в цьому списку. Перетягніть стовпці для зміни їх порядку.', 'Add, and remove the fields in this list using the options below. Drag fields to reorder them.' => 'Додати і видалити поля в цьому списку. Перетягніть стовпці для зміни їх порядку.', 'Add, and remove the fields in this list using the options below. Sorting can be performed on any field, whether displayed in the queue or not.' => 'Додати і видалити поля в цьому списку. Сортування може виконуватися по будь-якому полю, незалежно від того, відображається воно в черзі чи ні.', 'Added' => 'Додано', 'Added Successfully' => 'Успішно додано', 'Additional File Type Filters' => 'Додаткові фільтри для розширень файлів', 'Addressee (To and Cc)' => 'Адресат (To і Cc)', 'Admin' => 'Адміністратор', 'Admin Dashboard' => 'Панель адміністратора', 'Admin Email' => 'E-mail адміністратора', 'Admin Email Only' => 'Тільки e-mail адміністратора', 'Admin Notes' => 'Нотатки адміністратора', 'Admin Panel' => 'Адміністрування', 'Admin User' => 'Адміністратор', 'Admin\'s Email Address' => 'E-Mail адміністратора', 'Admin\'s first name' => 'Ім\'я адміністратора', 'Admin\'s last name' => 'Прізвище адміністратора', 'Admin\'s login name. Must be at least three (3) characters.' => 'Логін адміністратора. Повинен бути не менше трьох (3) символів.', 'Admin\'s password. Must be six (6) characters or more.' => '<p>Пароль адміністратора. Має містити шість (6) символів або більше.</p>', 'Admin\'s personal email address. Must be different from system\'s default email.' => 'Адреса особистої електронної пошти адміністратора. Повинна відрізнятися від стандартної адреси електронної пошти системи.', 'Administratively Locked' => 'Заблоковано адміністратором', 'Administrator' => 'Адміністратор', 'Advanced' => 'Додатково', 'Advanced CSV Options' => 'Розширені опції CSV', 'Advanced Search' => 'Розширений пошук', 'Advanced Ticket Search' => 'Додатковий пошук заявок', 'After' => 'Після', 'After %d month' . "\0" . 'After %d months' => 'Після %d місяця' . "\0" . 'Після %d місяців' . "\0" . 'Після %d місяців' . "\0" . 'Після %d місяців', 'Agent' => 'Працівники', 'Agent Assigned' => 'Призначено', 'Agent Dashboard' => 'Панель управління співробітника', 'Agent Directory' => 'Персонал', 'Agent Excessive Logins' => 'Численні спроби входу', 'Agent Identity Masking' => 'Анонімність співробітника', 'Agent Login' => 'Вхід співробітника', 'Agent Maximum File Size' => 'Максимальний розмір файлу для співробітника', 'Agent Panel' => 'Панель співробітника', 'Agent Password Reset' => 'Відновлення паролю співробітника', 'Agent Session Timeout' => 'Завершення сеансу співробітника', 'Agent Settings and Options' => 'Налаштування співробітника', 'Agent Welcome Email' => 'Вітальний e-mail співробітника', 'Agent already has access to %s' => 'Співробітник вже має доступ до %s', 'Agent assigning the ticket' => 'Співроьітник, який призначив заявку', 'Agent has access to the admin panel' => 'Співробітник має доступ до панелі адміністратора', 'Agent is unavailable for %s' => 'Співробітник недоступний для %s', 'Agent is unavailable for assignment' => 'Цьому агентові неможливо призначити', 'Agent logout' => 'Вихід співробітника', 'Agent name' => 'Ім\'я співробітника', 'Agent performing the assignment' => 'Співробітник виконує завдання', 'Agent posting the note or response' => 'Співробітник створив замітку або відповідь', 'Agent selection required' => 'Небхідно обрати виконавця', 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department. Alerts can be enabled for each associated team.' => 'Співробітник матиме доступ до заявок, призначених команді, незалежно від відділу заявки. Сповіщення можуть бути ввімкнені для кожної асоційованої команди.', 'Agent\'s ticket view link' => 'Посилання для перегляду заявки співробітником', 'Agents' => 'Персонал', 'Agents (%d)' => 'Співробітників (%d)', 'Agents Settings' => 'Налаштування користувача', 'Agents who are members of %s' => 'Співробітники, які є основними членами %s', 'Agents who are primary members of %s' => 'Співробітники, які є основними членами %s', 'Agents who have extended access to %s' => 'Співробітники, які мають розширені права доступу в %s', 'Alert' => 'Сповіщення', 'Alert All' => 'Сповіщати всіх', 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => 'Повідомляти співробітників, коли проявляється внутрішня активність. Наприклад, внутрішня замітка або відповідь співробітника на заявку.', 'Alert sent to agents on stale or overdue task.' => 'Повідомлення співробітників про застарілі або протерміновані завдання.', 'Alert sent to agents on stale or overdue tickets.' => 'Оповіщення, яке відправляється співробітникам про застарілі або прострочені заявки.', 'Alert sent to agents on task assignment.' => 'Повідомлення співробітників про призначення заявки.', 'Alert sent to agents on task transfer.' => 'Повідомлення співробітників про передачу завдання.', 'Alert sent to agents on ticket assignment.' => 'Оповіщення, яке відправляється співробітникам при призначенні заявки.', 'Alert sent to agents on ticket transfer.' => 'Оповіщення, яке відправляється співробітникам при переміщенні заявки.', 'Alert sent to agents, if enabled, on new task.' => 'Повідомлення про нове завдання, яке відправляється співробітникам (якщо ввімкнено).', 'Alert sent to agents, if enabled, on new ticket.' => 'Оповіщення про нову заявку, яке відправляється співробітникам.', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => 'Оповіщення, яке відправляється співробітникам, коли користувач відповідає на існуючу заявку (якщо включено).', 'Alert sent to selected agents, if enabled, on new activity.' => 'Повідомлення обраних співробітників про нову активність (якщо ввімкнено).', 'Alert to User' => 'Сповіщати користувача', 'Alerts' => 'Сповіщення', 'Alerts & Notices' => 'Сповіщення та повідомлення', 'Alerts and Notices' => 'Оповіщення та повідомлення', 'All' => 'Все', 'All Actions' => 'Усі дії', 'All Active Policies' => 'Усі активні політики', 'All Active Recipients' => 'Всі активні отримувачі', 'All Categories' => 'Всі категорії', 'All Day' => 'Всі дні', 'All Departments' => 'Усі підрозділи', 'All Help Topics' => 'Всі розділи довідки', 'All Rights Reserved.' => 'Всі права захищені.', 'All Tasks (%s)' => 'Всі завдання (%s)', 'All Teams' => 'Всі команди', 'All Tickets' => 'Всі заявки', 'All Topics' => 'Всі теми', 'All logs' => 'Весь лог', 'All members see all tickets' => 'Всі користувачі можуть бачити всі заявки', 'All rights reserved.' => 'Всі права захищені.', 'Allow External Images' => 'Дозволити зовнішні зображення', 'Allow Future Dates' => 'Дозволити дати в майбутньому', 'Allow HTML input in this box' => 'Дозволити HTML в цьюму полі', 'Allow Password Resets' => 'Дозволити відновлення паролю', 'Allow Reopen' => 'Дозволити перевідкриття', 'Allow System iFrame' => 'Дозволити системні iFrame (фрейми)', 'Allow entries into the future' => 'Дозволити записи в майбутньому', 'Allow for %s' => 'Дозволено для %s', 'Allow multiple selections' => 'Дозволити обирати декілька варіантів', 'Allow tickets on this status to be reopened by end users' => 'Дозволити перевідкривати заявки з цим статусом користувачам', 'Alphabetical' => 'Алфавітний', 'Alphabetical (Reversed)' => 'Алфавітний (в зворотному порядку)', 'Alphabetically' => 'За алфавітом', 'Already in use system email' => 'Системна пошта вже використовується', 'Already in-use as system email' => 'Вже використовується як системна пошта', 'An access link will be emailed to you.' => 'Посилання для доступу буде Вам надіслано електронною поштою.', 'Annotate' => 'Коментувати', 'Annotate Image' => 'Коментар до зображення', 'Annotations' => 'Коментарі', 'Answer' => 'Відповідь', 'Answered' => 'Ті, хто отримав відповідь', 'Any' => 'Будь-яке', 'Any changes will require re-authorization' => 'Будь-які зміни вимагатимуть повторної авторизації', 'Append' => 'Додати', 'Applications' => 'Додатки', 'Applied cleanup script %s' => 'Виконується очистка %s', 'Apply' => 'Застосувати', 'Applying updates to database stream: %s' => 'Застосування оновлень до бази даних: %s', 'April' => 'Квітень', 'Archive' => 'Архів', 'Archive folder cannot be same as fetched folder (INBOX)' => 'Архівна тека не може збігатися з отриманою текою (INBOX)', 'Archived' => 'Архівна', 'Are you sure want to <b>disable</b> %s?' => 'Ви впевнені, що хочете <b>вимкнути</b> %s?', 'Are you sure want to <b>enable</b> %s?' => 'Ви впевнені, що хочете <b>ввімкнути</b> %s?', 'Are you sure want to flag the selected tasks as <font color="red"><b>overdue</b></font>?' => 'Ви дійсно бажаєте позначити обрані завдання <font color="red"><b>простроченими</b></font>?', 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => 'Ви впевнені, що бажаєте <b>видалити</b> %1$s з <strong>%2$s</strong>?', 'Are you sure you want to <b>archive</b> %s?' => 'Ви впевнені, що бажаєте <b>архівувати</b> %s?', 'Are you sure you want to <b>ban</b> %s?' => 'Ви впевнені, що ви хочете <b>заблокувати</b> %s?', 'Are you sure you want to <b>change</b> ticket owner to %s?' => 'Ви впевнені, що ви хочете <b>змінити</b> автора заявки на %s?', 'Are you sure you want to <b>claim</b> (self assign) %s?' => 'Ви впевнені, що хочете призначити заявку <b>собі</b>?', 'Are you sure you want to <b>disable</b> %s?' => 'Ви впевнені, що бажаєте <b>вимкнути</b> %s?', 'Are you sure you want to <b>disable</b> (lock) %s?' => 'Ви впевнені, що бажаєте <b>вимкнути</b> (заблокувати) %s?', 'Are you sure you want to <b>enable</b> %s?' => 'Ви впевнені, що бажаєте <b>ввімкнути</b> %s?', 'Are you sure you want to <b>enable</b> (unlock) %s?' => 'Ви впевнені, що бажаєте <b>ввімкнути</b> (розблокувати) %s?', 'Are you sure you want to <b>remove</b> %s from ban list?' => 'Ви впевнені, що ви хочете <b>видалити</b> %s з чорного списку?', 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => 'Ви впевнені, що ви <b>не хочете призначати</b> заявку для <b>%s</b>?', 'Are you sure you want to CLAIM %s?' => 'Ви впевнені, що хочете взяти %s?', 'Are you sure you want to CLOSE %s?' => 'Ви дійсно бажаєте <b>закрити</b> %s?', 'Are you sure you want to DELETE %s?' => 'Ви дійсно бажаєте <b>видалити</b> %s?', 'Are you sure you want to REOPEN %s?' => 'Ви дійсно бажаєте <b>відкрити заново</b> %s?', 'Are you sure you want to change status of %s?' => 'Ви дійсно бажаєте змінити статус %s?', 'Are you sure you want to change the user\'s organization?' => 'Чи Ви дійсно бажаєте змінити організацію користувача?', 'Are you sure you want to delete the child ticket(s)?' => 'Ви впевнені що хочете видалити дочірні заявку(и)?', 'Are you sure you want to flag the ticket as <b>answered</b>?' => 'Ви впевнені, що ви хочете відзначити заявку як <b>вирішена</b>?', 'Are you sure you want to flag the ticket as <b>unanswered</b>?' => 'Ви впевнені, що ви хочете відзначити заявку як <b>не вирішена</b>?', 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => 'Ви впевнені, що ви хочете відзначити заявку як <font color="red"><b>просрочена</b></font>?', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => 'Ви впевнені? Всі зміни або інформація, яку ви ввели буде загублена!', 'Are you sure you want to make %s <b>private</b> (internal)?' => 'Ви впевнені, що бажаєте зробити %s <b>приватним</b> (внутрішньою)?', 'Are you sure you want to make %s <b>public</b>?' => 'Ви впевнені, що бажаєте зробити %s <b>публічним</b>?', 'Are you sure you want to mark ticket as <b>%s</b>?' => 'Ви впевнені, що ви хочете відзначити заявку як <b>%s</b>?', 'Are you sure you want to remove this attachment?' => 'Впевнені що хочете видалити це вкладення?', 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => 'Ви впевнені, що бажаєте відправити <b>посилання для зміни паролю</b> на <em>%s</em>?', 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => 'Ви впевнені, що бажаєте відправити <b>посилання активації облікового запису</b> на <em>%s</em>?', 'Article Content' => 'Зміст', 'Ascending' => 'Знизу вгору', 'Assign' => 'Призначити', 'Assign Agent' => 'Призначити працівника', 'Assign Tasks' => 'Призначені завдання', 'Assign Team' => 'Призначити команду', 'Assign To' => 'Призначити', 'Assign tickets from this organization to the <em>Account Manager</em>' => 'Призначити заявки від цієї організації <em>менеджеру користувачів</em>', 'Assign to Agent' => 'Призначити співробітнику', 'Assign to Team' => 'Призначити команді', 'Assign/transfer comments' => 'Призначити/передати коментарі', 'Assigned' => 'Призначено', 'Assigned Agent' => 'Призначити співробітника', 'Assigned Agent / Team' => 'Призначений співробітник/команда', 'Assigned Staff' => 'Призначений персонал', 'Assigned Tasks' => 'Призначені завдання', 'Assigned Team' => 'Призначена команда', 'Assigned Teams' => 'Призначені команди', 'Assigned To' => 'Відповідальний', 'Assigned/closing agent' => 'Відповідальний співробітник або той що закриває', 'Assigned/closing team' => 'Відповідальна команда або та що закриває', 'Assignee' => 'Призначено', 'Assignee Avatar' => 'Призначенний аватар', 'Assignee changed by <b>{somebody}</b> to <strong>{assignees}</strong> {timestamp}' => 'Автор був змінений з <b>{somebody}</b> на <strong>{assignees}</strong> {timestamp}', 'Assignee selection required' => 'Нобхідно обрати виконавця', 'Assignment Alert' => 'Оповіщення про призначення', 'Assignment Released' => 'Виконано', 'At least one Topic must be Active' => 'Принаймні одна тема має бути активною', 'At least one Topic must be Public' => 'Принаймні одна тема має бути загальнодоступною', 'Attach Canned Response' => 'Причепити готову відповідь', 'Attached files' => 'Привʼязані файли', 'Attached is file containing the export you asked us to send you!' => 'Прикріплений файл містить дані, які Ви просили вислати вам!', 'Attachment Count' => 'Кількість файлів', 'Attachments' => 'Вкладення', 'Attachments (%d)' => 'Файли (%d)', 'Attachments Storage and Settings' => 'Налаштування збереження файлів', 'Attachments for %s' => 'Вкладення для %s', 'Attempts' => 'Спроби', 'Audit Logs' => 'Аудит логів', 'August' => 'Серпень', 'Auth. token used for auto-login' => 'Токен аутент., використовується для авто-входу', 'Authentication' => 'Аутентифікація', 'Authentication Backend' => 'Серверна аутентифікація', 'Authentication Error' => 'Помилка входу', 'Authentication Required' => 'Потрібна аутентифікація', 'Authentication Settings' => 'Параметри аутентифікації', 'Authentication Sources' => 'Джерела аутентифікації', 'Authentication Token' => 'Токен аутентифікації', 'Authentication and Registration Templates & Pages' => 'Шаблони сторінок реєстрації та аутентифікації', 'Authentication backend does not support password updates' => 'Обрана система авторизації не підтримує оновлення паролю', 'Author' => 'Розробник', 'Auto Add Members From' => 'Автоматично додавати членів з', 'Auto Cron' => 'Автоматичні завдання', 'Auto Detect' => 'Автовизначення', 'Auto Refresh Rate' => 'Частота автообновлення', 'Auto-Assignment' => 'Автоматичне призначення', 'Auto-Response' => 'Автовідповідь', 'Auto-Response Email' => 'Автовідповіть на e-mail', 'Auto-assign To' => 'Автоматично призначити', 'Auto-refer on Close' => 'Автоматично відповідати при закритті', 'Automated Collaboration' => 'Автоматичне співавторство', 'Automatic' => 'Автоматично', 'Automatically add collaborators from email fields' => 'Автоматично додавати співавторів з полів листа', 'Autoresponder' => 'Автовідповідач', 'Autoresponder Settings' => 'Налаштування автовідповідача', 'Autoresponse sent to user, if enabled, on new ticket.' => 'Автовідповідь, яка відправляється користувачу при створенні нової заявки (якщо включено).', 'Avatar' => 'Аватар', 'Avatar Source' => 'Аватар', 'Back To Index' => 'Повернутись до змісту', 'Back up the current database if you haven\'t done so already.' => 'Створіть резервну копію поточної бази даних, якщо Ви ще цього не зробили.', 'Backend' => 'Backend', 'Backtrace' => 'Трасування', 'Bad data. Expected: %s' => 'Невірні дані. Очікувалося: %s', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => 'Невірний префікс. Повинно бути підкреслення (_) наприкінці. Наприклад «ost_»', 'Bad username' => 'Невірний логін', 'Ban Email <%s>' => 'Заблокований e-mail <%s>', 'Ban New Email' => 'Заблокувати новий e-mail', 'Ban Status' => 'Статус блокування', 'Banlist' => 'Чорний список', 'Banned Email Addresses' => 'Чорний список адрес електронної пошти', 'Banned Emails' => 'Заблоковані e-mail', 'Base Variables' => 'Стандартні змінні', 'Basic Authentication' => 'Базова автентифікація', 'Basic Fields' => 'Основні поля', 'Basic Information' => 'Базова інформація', 'Basic Installation Completed' => 'Базова установка завершена', 'Basic Ticket Information' => 'Інформація про заявку', 'BasicAuth' => 'Основна авторизація', 'Be liberal, they\'re internal' => 'Не бійтесь, вони внутрішні', 'Be patient. The upgrade process will take a couple of seconds.' => 'Будьте терплячі. Процес оновлення займе декілька секунд.', 'Before' => 'До', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => 'Перш, ніж ми почнемо, ми перевіримо конфігурацію Вашого сервера, щоб переконатися, що він відповідає мінімальним вимогам для запуску останньої версії osTicket.', 'Below is a summary of the database patches to be applied.' => 'Нижче наводиться короткий опис патчів бази даних, які будуть застосовані.', 'Below, you\'ll find some useful links regarding your installation.' => 'Нижче ви знайдете корисні посилання для вашої копії.', 'Between' => 'від/до', 'Bind Agent Session to IP' => 'Закріплювати сеанс співробітника за IP', 'Brief description of the schedule' => 'Короткий опис розкладу', 'Bring Forward' => 'Висувати', 'Bro, not sure how you got here!' => 'Братан, не зрозуміло, як ти потрапив сюди!', 'Browse by Topic' => 'Перегляд за категорією', 'Built' => 'Інтегрований', 'Built-In' => 'Вбудований', 'Built-in Forms' => 'Внутрішні форми', 'Business Hours' => 'Робочий час', 'CAPTCHA Text' => 'Текст з CAPTCHA', 'CHILD' => 'Дочірня', 'CLI' => 'CLI', 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => 'Може створювати заявки <em>(XML/JSON/EMAIL)</em>', 'Can Execute Cron' => 'Може виконуватися через розклад завдань (Cron)', 'Can be overridden by other filters depending on processing order.' => 'Може бути перевизначений іншими фільтрами залежно від порядку обробки.', 'Cancel' => 'Скасувати', 'Cancel Changes' => 'Відмінити зміни', 'Canned Attachments' => 'Готові файли', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => 'Шаблон відповіді відправлений користувачу на нову заявку, на підставі збігу фільтра. В заміну "звичайної" автовідповіді.', 'Canned Response' => 'Швидкі відповіді', 'Canned Responses' => 'Швидкі відповіді', 'Canned response is in use by email filter(s)' => 'Готова відповідь використовується фільтрами e-mail', 'Canned response settings' => 'Налаштування готових відповідей', 'Cannot be a descendent of itself' => 'Не може бути нащадком самого себе', 'Cannot compile this regular expression' => 'Не вдалося скомпілювати регулярний вираз', 'Cannot mark ticket as answered' => 'Неможливо позначити заявку, як \'Має відповідь\'', 'Cannot mark ticket as unanswered' => 'Неможливо позначити заявку, як \'Не має відповіді\'', 'Categories' => 'Категорії', 'Category' => 'Категорія', 'Category Description' => 'Опис категорії', 'Category Information' => 'Інформація про категорію', 'Category Listing' => 'Список категорій', 'Category Name' => 'Назва категорії', 'Category Type' => 'Тип категорії', 'Category already exists' => 'Категорія вже існує', 'Category description is required' => 'Потрібен опис категорії', 'Category does not have FAQs' => 'Категорія не має жодного FAQ', 'Category is required' => 'Потрібна категорія', 'Category name is required' => 'Потрібне ім\'я категорії', 'Cc' => 'Копія', 'Cc Collaborator' => 'Копія співавторам', 'Change' => 'Змінити', 'Change Department' => 'Змінити відділ', 'Change Owner' => 'Змінити власника', 'Change Password' => 'Змінити пароль', 'Change Primary Department' => 'Змінити основний відділ', 'Change Status' => 'Змінити статус', 'Change Status — %1$d %2$s selected' => 'Змінити статус — %1$d %2$s вибраних', 'Change Tasks Status' => 'Змінити статус завдання', 'Change Tickets Ownership' => 'Зміна автора заявки', 'Change Tickets Status' => 'Змінити статус заявки', 'Change User' => 'Змінити користувача', 'Change permission of ost-config.php to remove write access as shown below.' => 'Змініть права доступу до файлу ost-config.php, щоб зняти права на запис.', 'Change the primary department and primary role of the selected agents' => 'Зміна основного відділу і основної ролі для обраних співробітників', 'Change user for ticket #%s' => 'Змінити користувача заявки #%s', 'Changing Email Address will invalidates set Credentials' => 'Зміна адреси електронної пошти призведе до втрати налаштованих облікових даних', 'Changing Oauth2 provider will overwrite existing credentials' => 'Зміна постачальника Oauth2 перезапише наявні облікові дані', 'Check Ticket Status' => 'Стан заявки', 'Check all Holiday Schedules applicable to this schedule' => 'Відзначити всі святкові розклади, застосовні до цього розкладу', 'Check all help topics related to %s.' => 'Перевірте всі категорії заявки зв"язані з %s.', 'Check applicable API services enabled for the key.' => 'Перевірте підходящі сервіси API, які активні для ключа.', 'Check columns to export' => 'Обрати стовпці для експорту', 'Check one or more' => 'Оберіть одне або декілька', 'Checkbox' => 'Прапорець', 'Checked' => 'Відмічено', 'Child Status' => 'Дочірній статус', 'Child Tickets' => 'Дочірні заявки', 'Child Tickets do not allow the end user or agent to reply.' => 'Дочірні заявки не дозволяють кінцевому користувачу або агенту відповідати.', 'Choices' => 'Варіанти', 'Choose maximum size of a single file uploaded to this field' => 'Максимальний розмір одного файлу', 'Choose which Tickets to %s. The Ticket on top will be the Parent Ticket. Sort the order of the Tickets by clicking and dragging them.' => 'Виберіть заявки, які відносяться до %s. Заявка в шапці буде батьківської заявкою. Сортуйте порядок заявок, перетягуючи їх.', 'Claim' => 'Призначити собі', 'Claim on Response' => 'Автопризначення при відповіді', 'Cleaning up!...' => 'Очищення!...', 'Clear all filters and sort' => 'Очистити всі фільтри і сортування', 'Click on the category to browse FAQs or manage its existing FAQs.' => 'Клацніть по категорії щоб переглянути або змінити FAQ.', 'Click on the category to browse FAQs.' => 'Натисніть на категорію, щоб переглянути часті запитання і відповіді.', 'Click on the file, select change permission, and then giving all permissions to the file.' => 'Натисніть на файл, виберіть зміну повноважень, потім надайте всі права для файлу.', 'Click on the file, select change permission, and then remove write access.' => 'Натисніть на файл, виберіть змінити права, потім змініть права на запис.', 'Click on the title to edit.' => 'Натисніть на заголовок для його зміни.', 'Click to create a new note' => 'Натисніть для створення нової замітки', 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => 'Після натискання <strong>зберегти зміни</strong>, будуть видалені дані, пов\'язані з видаленими формами', 'Clicking <strong>Save Changes</strong> will permanently remove the deleted sequences.' => 'Натискання <strong>зберегти зміни</strong> остаточно\\nвидалить вилучені послідовності.', 'Clicking <strong>Save Changes</strong> will unlink this Ticket' => 'Натискання, <strong>зберегти зміни</strong>, відв\'яже цю заявку', 'Client' => 'Користувач', 'Client Portal' => 'Портал клієта', 'Client Quick Access' => 'Швидкий доступ клієнта', 'Client interface is disabled and ONLY admins can access staff control panel.' => 'Інтерфейс клієнта відключений. Тільки адміністратори можуть отримати доступ до панелі керування системою.', 'Clip Beginning Text' => 'Вирізати початковий текст', 'Clip Text' => 'Вирізати текст', 'Clone' => 'Клонувати', 'Clone an existing agent' => 'Такий співробітник вже існує', 'Clone an existing role' => 'Така роль вже існує', 'Close' => 'Закрити', 'Close Date' => 'Дата закриття', 'Close Task #%s' => 'Закрити завдання #%s', 'Closed' => 'Закрито', 'Closed By' => 'Закрито', 'Closed Date' => 'Дата закриття', 'Closed Tickets' => 'Закриті заявки', 'Closed by <b>{somebody}</b> with status of {<TicketStatus>data.status} {timestamp}' => 'Закрито <b>{somebody}</b> зі статусом {<TicketStatus>data.status} {timestamp}', 'Closed by <b>{somebody}</b> {timestamp}' => 'Закрито <b>{somebody}</b> {timestamp}', 'Code name is required' => 'Потрібна кодова назва', 'Collaborator' => 'Співавтор', 'Collaborator %s added' => 'Співавтора %s додано', 'Collaborator Count' => 'Кількість співавторів', 'Collaborator Tickets Visibility' => 'Видимість заявок співавторові', 'Collaborators' => 'Співробітники', 'Collaborators (%d)' => 'Співавтори (%d)', 'Collaborators for {<Organization>data.org} organization added' => 'Співавтори додані в організацію {<Organization>data.org}', 'Collision Avoidance Duration' => 'Тривалість сесії', 'Column Details' => 'Відомості про стовпець', 'Columns' => 'Колонки', 'Combine' => 'Комбінувати', 'Combine Threads' => 'Об\'єднані гілки', 'Commercial Support Available' => 'Комерційна підтримка', 'Commit' => 'Застосувати', 'Common Attachments' => 'Загальні вкладення', 'Communication' => 'Спілкування', 'Company' => 'Компанія', 'Company Information' => 'Інформація про компанію', 'Company Profile' => 'Профіль компанії', 'Complete the form below and then click Next to verify the setup' => 'Заповніть форму нижче, а потім натисніть "Далі", щоб перевірити налаштування', 'Complete the form below to add a new organization.' => 'Заповніть форму, щоб додати нову організацію.', 'Complete the form below to create a user account for <b>%s</b>.' => 'Заповніть форму, щоб створити обліковий запис користувача для <b>%s</b>.', 'Completed' => 'Виконана', 'Completed Tasks' => 'Виконані завдання', 'Conditions' => 'Умови', 'Conditions are used to change the view of the data in a row based on some conditions of the data. For instance, a column might be shown bold if some condition is met.' => 'Умови використовуються для зміни представлення даних в рядку на основі деяких умов даних. Наприклад, стовпець може бути виділений жирним шрифтом, якщо виконана будь-яка умова.', 'Config' => 'Налаштування', 'Config Signature' => 'Підпис конфігурації', 'Config file permission' => 'Права доступу до конфігураційного файлу', 'Config file rename required to continue!' => 'Необхідно перейменувати файл конфігурації, перш ніж продовжити!', 'Configuration file already changed - which could mean osTicket is already installed or the config file is corrupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.' => 'Конфігураційний файл вже змінений - це означає що osTicket вже встановлений або конфігураційний файл пошкоджений. Якщо ви намагаєтеся оновити osTicket, то перейдіть в розділ %s адміністрування %s.', 'Configuration file does NOT exist. Follow steps below to add one.' => 'Файлу конфігурації не існує. Слідуйте інструкціям, щоб створити його.', 'Configuration file is not writable' => 'Файл конфігурації не доступний для запису', 'Configuration file missing!' => 'Файл конфігурації не знайдений!', 'Configuration file rename required!' => 'Потрібно перейменувати файл конфігурації!', 'Configuration for deleted plugins CANNOT be recovered.' => 'Налаштування для видалених плагінів не можуть бути відновлені.', 'Configure Authentication' => 'Налаштувати автентифікацію', 'Configure Mailbox Authentication' => 'Налаштувати автентифікацію поштової скриньки', 'Configure Options' => 'Налаштування параметрів', 'Confirm Deletion' => 'Підтвердити видалення', 'Confirm New Password' => 'Підтвердити новий пароль', 'Confirm Password' => 'Підтвердження паролю', 'Confirm your current password and enter a new password to continue' => 'Підтвердіть новий пароль', 'Confirmation sent to user when a new message is appended to an existing ticket.' => 'Підтвердження, яке відправляється користувачу, коли нове повідомлення додається до існуючої заявки.', 'Conflicts with system email above' => 'Збігається з системної електронною поштою вище', 'Congratulations osTicket basic installation completed! Thank you for choosing osTicket!' => 'Вітаємо, базова установка osTicket завершена! \\n\\nДякуємо, що Ви обрали osTicket!', 'Congratulations!' => 'Вітаємо!', 'Congratulations! osTicket upgrade has been completed successfully.' => 'Вітаємо! Оновлення osTicket було успішно завершено.', 'Contact Us' => 'Контакти', 'Contact admin for such access' => 'Для такого доступу зверніться до адміністратора', 'Contains' => 'Містить', 'Content' => 'Зміст', 'Content cannot start with the following characters: = - + @' => 'Вміст не може починатися з наступних символів: = - + @', 'Continue' => 'Продовження', 'Copy Paste' => 'Копіювати Вставити', 'Copyright' => 'Авторські права', 'Copyright ©' => 'Copyright ©', 'Correct any errors below and try again' => 'Виправте помилки і спробуйте знову', 'Correct any errors below and try again.' => 'Виправте позначені нижче помилки і спробуйте знову.', 'Corresponding Role' => 'Відповідна роль', 'Could not find or read this file' => 'Не вдалося знайти або прочитати цей файл', 'Cowardly refusing to lock out active administrator' => 'Спроба видалити активного адміністратора відхилена', 'Cowardly refusing to remove or lock out the only active administrator' => 'Спроба видалення і блокування єдиного адміністратора була відхилена', 'Cpanel' => 'Cpanel', 'Create' => 'Створити', 'Create Account' => 'Створити профіль', 'Create Date' => 'Дата створення', 'Create Dept' => 'Створити відділ', 'Create New Organization' => 'Створити нову організацію', 'Create New Ticket' => 'Створити нову заявку', 'Create New User' => 'Створити нового користувача', 'Create Task' => 'Створити завдання', 'Create Team' => 'Створити команду', 'Create Ticket' => 'Створити заявку', 'Create a Password' => 'Створити пароль', 'Create an account' => 'Створити обліковий запис', 'Created' => 'Створено', 'Created On' => 'Дата створення', 'Created by <b>{somebody}</b> {timestamp}' => 'Створено <b>{somebody}</b> {timestamp}', 'Creator' => 'Творець', 'Credentials' => 'Облікові дані', 'Criteria' => 'Критерії', 'Cron Job' => 'Задача Cron', 'Cron job executed' => 'Задача Cron виконана', 'Current Password' => 'Поточний пароль', 'Current Status' => 'Поточний Статус', 'Current password is incorrect.' => 'Поточний пароль хибний.', 'Current password is required' => 'Потрібен поточний пароль', 'Current ticket status (%s) does not allow the end user to reply.' => 'Поточний стан заявки (%s) не дозволяє користувачу відповісти.', 'Currently locked by %s' => 'Наразі блокує %s', 'Currently selected user' => 'Поточний користувач', 'Custom' => 'Кристувацькі', 'Custom (Regular Expression)' => 'Користувацький (регулярний вираз)', 'Custom Forms' => 'Користувацькі форми', 'Custom Lists' => 'Користувацькі списки', 'Custom lists are used to provide drop-down lists for custom forms.' => 'Користувацькі списки використовуються для заповнення випадаючих списків користувацьких форм.', 'Customer Support System' => 'Система підтримки користувачів', 'DEBUG' => 'ВІДЛАДКА', 'Daily' => 'Щодня', 'Daily entry already exists' => 'Щоденни запис вже існує', 'Dashboard' => 'Головна', 'Data' => 'Данні', 'Data Integrity' => 'Цілісність даних', 'Data is required in this field in order to close the related ticket' => 'Введіть дані в поля, щоб закрити заявку', 'Database Index' => 'Індекс бази даних', 'Database Information and Usage' => 'Інформація та використання бази даних', 'Database Settings' => 'Налаштування бази даних', 'Database connection information' => 'Інформація про з\'днання з базою даних', 'Database doesn\'t exist' => 'Бази не існує', 'Database name required' => 'Введіть назву бази даних', 'Date' => 'Дата', 'Date Added' => 'Додано', 'Date Closed' => 'Дата закриття', 'Date Created' => 'Дата створення', 'Date Entered' => 'Дата введена', 'Date Format' => 'Формат дати', 'Date Installed' => 'Встановлено', 'Date Time' => 'Дата та час', 'Date and Time' => 'Дата та час', 'Date and Time Format' => 'Формат дати та часу', 'Date and Time Options' => 'Налаштування дати та часу', 'Date created' => 'Дата створення', 'Date format is required' => 'Потрібен формат дати', 'Datetime format is required' => 'Потрібен формат дати і часу', 'Day' => 'День', 'Day of the Month Entered' => 'Введено день місяця', 'Day of the Week' => 'День тижня', 'Day, Date and Time Format' => 'Формат день, дата та час', 'Day, Datetime format is required' => 'Потрібен формат дня, дати і часу', 'Debug logs' => 'Дані відладки', 'December' => 'Грудень', 'Default' => 'За замовчуванням', 'Default 2FA' => '2FA за замовчуванням', 'Default Alert Email' => 'Електронна пошта для Оповіщень за замовчуванням', 'Default Basic Policy' => 'Базова політика за умовчанням', 'Default Department' => 'Відділ за замовчуванням', 'Default Department is required' => 'Потрібен відділ за замовчуванням', 'Default Email' => 'E-mail за замовчуванням', 'Default From Name' => 'Від імені (по-замовчуванню)', 'Default Help Topic' => 'Категорія за замовчуванням', 'Default Locale' => 'Мова по-замовчуванню', 'Default Log Level' => 'Рівень деталізації журналу за замовчуванням', 'Default MTA' => 'За мовчанням MTA', 'Default Page Size' => 'Розмір сторінки за замовчуванням', 'Default Paper Size' => 'Розмір паперу за умовчуванням', 'Default Priority' => 'Пріоритет за умовчанням', 'Default SLA' => 'Базове SLA', 'Default Signature' => 'Підпис за умовчуванням', 'Default Sorting' => 'Типове сортування', 'Default Status' => 'Статус за замовчуванням', 'Default System Email' => 'Ел. пошта системи за замовчуванням', 'Default Task Number Format' => 'Формат нумерації завдань (типово)', 'Default Task Number Sequence' => 'Послідовність нумерації завдань (типово)', 'Default Template Set' => 'Набір шаблонів за замовчуванням', 'Default Thank-You Page' => 'Сторінка вдячності', 'Default Ticket Number Format' => 'Формат заявок', 'Default Ticket Number Sequence' => 'Послідовність номерації заявок', 'Default Ticket Queue' => 'Черга заявок за замовчуванням', 'Default Time Zone' => 'Часовий пояс', 'Default Timezone is required' => 'Потрібен часовий пояс за замовчуванням', 'Default email address' => 'Адреса електронної пошти за замовчуванням', 'Default email address e.g support@yourcompany.com - you can add more later!' => 'E-mail адреса за замовчуванням, наприклад support@yourcompany.com. Ви зможете додати інші адреси пізніше!', 'Default email address of ticket owner' => 'Адреса електронної пошти автора заявки', 'Default email is required' => 'Потрібна адреса електронної пошти за замовчуванням', 'Default email only applies to outgoing emails without SMTP setting.' => 'Пошта за замовчуванням застосовується тільки до вихідних листів без налаштування SMTP.', 'Default help topic must be set to active' => 'Категорія Заявки за замовчуванням повинна бути встановлена активної', 'Default selection for this field' => 'Значення за замовчуванням для цього поля', 'Definition' => 'Визначення', 'Defunct - missing' => 'Не існує - немає', 'Delete' => 'Видалити', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => 'Видалити %1$s %2$s %3$s і будь-які пов\'язані вкладення і дані.', 'Delete %s' => 'Видалити %s', 'Delete Category' => 'Видалити категорію', 'Delete Child Ticket' => 'Видалити дочірню заявку', 'Delete Draft' => 'Видалити чернетку', 'Delete FAQ' => 'Видалити FAQ', 'Delete Organization' => 'Видалити організацію', 'Delete Selected Entries' => 'Видалити обрані записи', 'Delete Shape' => 'Видалити форму', 'Delete Tasks' => 'Видалити завдання', 'Delete Ticket' => 'Видалити заявку', 'Delete Token' => 'Видалити токен', 'Delete User' => 'Видалити користувача', 'Delete emails' => 'Видалити повідомлення', 'Deleted' => 'Видалена', 'Deleted Queues cannot be recovered' => 'Видалена черга не може бути відновлена', 'Deleted data CANNOT be recovered, including any associated FAQs.' => 'Видалені дані НЕ МОЖУТЬ бути відновлені, включаючи пов\'язані FAQ.', 'Deleted data CANNOT be recovered, including any associated attachments.' => 'Видалені дані НЕ МОЖУТЬ бути відновлені, включаючи пов\'язані вкладення.', 'Deleted data CANNOT be recovered, including any associated rules.' => 'Видалені дані НЕ МОЖУТЬ бути відновлені, включаючи пов\'язані FAQ.', 'Deleted data CANNOT be recovered.' => 'Видалені дані НЕ МОЖУТЬ бути відновлені.', 'Deleted organization CANNOT be recovered' => 'Видалена організація <b>не може</b> бути відновлена', 'Deleted roles CANNOT be recovered.' => 'Видалені ролі не можуть бути відновлені.', 'Deleted tasks CANNOT be recovered, including any associated attachments.' => 'Видалені заявки, включаючи пов\'язані вкладення, буде НЕМОЖЛИВО відновити.', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => 'Видалені заявки <b>не можут</b> бути відновлені, включаючи пов\'язані вкладення.', 'Deleted users and tickets CANNOT be recovered' => 'Видалені користувачі та заявки <b>не можуть</b> бути відновлені', 'Delimiter' => 'Роздільник', 'Department' => 'Відділ', 'Department Email' => 'E-Mail адреса відділу', 'Department Information' => 'Інформація про відділ', 'Department Manager' => 'Керування відділом', 'Department Members' => 'Члени відділу', 'Department Name (%s)' => 'Назва відділу (%s)', 'Department Signature' => 'Підпис відділу', 'Department Signature (%s)' => 'Підпис відділу (%s)', 'Department already exists' => 'Відділ вже існує', 'Department and extended access members' => 'Відділ і розширений доступ', 'Department does not have primary members' => 'У відділі немає співробітників', 'Department is required' => 'Потрібен відділ', 'Department members only' => 'Тільки для членів відділу', 'Department selection is required' => 'Оберіть відділ', 'Department selection required' => 'Оберіть відділ', 'Department\'s Default' => 'Відділ за замовчуванням', 'Departments' => 'Відділи', 'Departments with agents can not be deleted. Move the agents first.' => 'Відділи з співробітниками не можуть бути видалені. Спочатку перемістіть співробітників.', 'Dept. selection required' => 'Необхідно обрати відділ', 'Descending' => 'Зверху вниз', 'Description' => 'Опис', 'Details' => 'Деталі', 'Diagnostic' => 'Діагностика', 'Disable' => 'Деактивувати', 'Disable Agent Collaborators' => 'Відключити співавторів агента', 'Disable autoresponse' => 'Відключити автовідповідач', 'Disabled' => 'Вимкнено', 'Disabled — All users are guests' => 'Вимкнено: Всі користувачі - гості', 'Disabling knowledge base disables clients\' interface.' => 'При відключенні бази знань, вона відключається у інтерфейсі клієнтів.', 'Dispatcher compile error. Function not callable' => 'Помилка компіляції диспетчера. Функція не викликається', 'Display format' => 'Формат відображення', 'Do Not Email Reply' => 'Не відправляти відповідь на пошту', 'Do Not Send Alert' => 'Не надсилати сповіщення', 'Do Nothing' => 'Нічого не робити', 'Does Not Contain' => 'Не містить', 'Does Not Match Regex' => 'Не відповідає виразу', 'Doing stuff!' => 'В процесі!', 'Domain' => 'Домен', 'Don\'t just make customers happy, make happy customers!' => 'Не просто задовольняти клієнтів, а й робити їх щасливими!', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => 'Не дозволяйте технічним проблемам заважати Вам. Отримайте допомогу і практичний досвід для вирішення унікальних завдань і переконайтеся що osTicket працює швидко, ефективно і безпечно.', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => 'Не хвилюйтесь! Ми нагадаємо, що необхідно прибрати права на запис після установки', 'Done' => 'Зроблено', 'Done? Continue' => 'Готово? продовжити', 'Double' => 'Подвійний', 'Download' => 'Завантажити', 'Draft body not found in request' => 'Тіло чернетки в запиті не знайдене', 'Drop Down' => 'Випадаючий список', 'Drop files here or %s choose them %s' => 'Перетягніть файли сюди або %s оберіть їх %s', 'Due Date' => 'Термін здачі', 'Due date can NOT be set on a closed ticket' => 'Дата виконання не може бути встановлена в закритій заявці', 'Due date must be in the future' => 'Дата виконання повинна бути в майбутньому', 'Due date overrides SLA\'s grace period.' => 'Термін здачі перевизначає термін, заданий в SLA.', 'Dynamic Fields' => 'Динамічні поля', 'ERROR' => 'ПОМИЛКИ', 'Each choice requires a key and has to be on a new line. (eg. key:value)' => 'Кожен вибір вимагає ключа і повинен бути на новій лінії. (Наприклад: ключ:значення)', 'Earliest' => 'Ранні', 'Earliest date selectable' => 'Початкова дата, доступна для вибору', 'Edit' => 'Змінити', 'Edit Category' => 'Редагувати категорію', 'Edit FAQ' => 'Редагувати FAQ', 'Edit Thread' => 'Змінити тему', 'Edit Thread Entry' => 'Запис в темі', 'Edit Ticket' => 'Редагувати заявку', 'Editable' => 'Редаговані', 'Edited' => 'Відредаговано', 'Edited on %s by %s' => 'Відредаговано %s користувачем %s', 'Editing Ticket #%s' => 'Редагування заявки #%s', 'Editor Spacing' => 'Інтервал редактора', 'Email %s added to banlist' => 'E-mail %s додано до чорного списку', 'Email (%s)' => 'Електронна Пошта (%s)', 'Email Access Link' => 'Надіслати посилання для доступу', 'Email Address' => 'Адреса ел.пошти', 'Email Address Name' => 'Адреси електронної пошти', 'Email Address — e.g. me@mycompany.com' => 'E-Mail — наприклад: me@mycompany.com', 'Email Addresses' => 'E-Mail адреси', 'Email Diagnostic' => 'Діагностика e-mail', 'Email Domain' => 'Домен e-mail', 'Email Fetching' => 'Отримання електронної пошти', 'Email Information and Settings' => 'Інформація про e-mail та налаштуваня e-mail', 'Email Mailbox' => 'Електронна скринька', 'Email Meta-Data' => 'Метадані Електронної Пошти', 'Email Mismatch' => 'Невідповідність електронної пошти', 'Email Name' => 'Ім\'я e-mail', 'Email Recipients' => 'Отримувачі e-mail', 'Email Settings' => 'Настройки e-mail', 'Email Settings and Options' => 'Налаштування e-mail', 'Email Subject and Body' => 'Тема та тіло e-mail', 'Email Template Set' => 'Шаблон e-mail', 'Email Template Sets' => 'Шаблон e-mail', 'Email Templates' => 'Шаблони електронної пошти', 'Email address added to ban list successfully' => 'E-mail додано успішно до чорного списку', 'Email already exists' => 'Вказана e-mail адреса вже існує', 'Email already in banlist' => 'E-mail вже знаходиться у чорному списку', 'Email already in the ban list' => 'E-mail вже в чорному списку', 'Email already in use by another agent' => 'Адреса електронної пошти вже використовується іншим співробітником', 'Email already registered. Would you like to %1$s sign in %2$s?' => 'Така поштова адреса вже використовується в системі. Виконати вхід %1$s у %2$s?', 'Email already setup as system email' => 'Адреса електронної пошти вже встановлений як системний', 'Email already used as admin email!' => 'Вказаний e-mail вже використовується адміністратором!', 'Email attachments to the user' => 'Відправляти вкладення користувачам по e-mail', 'Email in use by an agent' => 'Вказаний e-mail вже використовується співробітником', 'Email is assigned to another user' => 'Email призначений іншому користувачу', 'Email is in banlist! Must be removed before any reply/response' => 'E-mail у чорному списку! Для відповіді на заявку, видаліть цей e-mail з чорного списку', 'Email is in banlist. Must be removed to reply.' => 'E-mail заблоковано. Розблокуйте його для отримання відповіді.', 'Email is not in the banlist' => 'E-mail не знаходиться у чорному списку', 'Email loop detected' => 'Виявлено зациклення електронної пошти', 'Email name required' => 'Введіть e-mail', 'Email or Username' => 'Ел. пошта або логін користувача', 'Email parse failed' => 'Помилка аналізу електронної пошти', 'Email removed from banlist' => 'E-mail видалений с чорного списку', 'Email templates must define both "subject" and "body" parts of the template' => 'Шаблони електронної пошти повинні мати як «тему», так і «тіло» шаблону', 'Emailed Tickets Priority' => 'Пріоритет поштових заявок', 'Emails' => 'Пошта', 'Emails Per Fetch' => 'Листів на завантаження', 'Embedded Domain Whitelist' => 'Список вбудованих довірених доменів', 'Empty' => 'Порожньо', 'Enable' => 'Активувати', 'Enable Attachments' => 'Дозволити вкладення', 'Enable CAPTCHA on new web tickets.' => 'Ввімкнути CAPTCHA при створенні заявок через веб.', 'Enable Canned Responses' => 'Включити готові відповіді', 'Enable Knowledge Base' => 'Включити Базу Знань', 'Enable Rich Text' => 'Розширене оформлення тексту', 'Enable html in thread entries and email correspondence.' => 'Ввімкнути html розмітку в електронних листах і темах.', 'Enable use of authentication tokens to auto-login users' => 'Дозволити використання маркерів аутентифікації користувачів для автоматичного входу в систему', 'Enabled' => 'Активовано', 'Enables attachments, regardless of channel' => 'Дозволяє вкладення, незалежно від каналів', 'End' => 'Кінець', 'EndUser email address is not valid! Consider updating it before responding' => 'E-mail користувача не є дійсною! Вкажіть правильну адресу, перш ніж відповісти', 'Ends With' => 'Закінчується на', 'Ends at' => 'Кінець в', 'Enter a Number' => 'Введіть номер', 'Enter a new password' => 'Введіть новий пароль', 'Enter a new password to change current one' => 'Введіть новий пароль, щоб змінити поточний', 'Enter a number' => 'Введіть номер', 'Enter a phone number for the extension' => 'Введіть код номеру телефону', 'Enter a valid IP address' => 'Введіть коректну IP адресу', 'Enter a valid date' => 'Введіть коректну дату', 'Enter a valid email address' => 'Введіть коректний e-mail', 'Enter a valid email domain, like domain.com' => 'Введіть корректний домен, наприклад ukr.net', 'Enter a valid phone extension' => 'Введіть правильний код номеру телефону', 'Enter a valid phone number' => 'Введіть коректний номер телефону', 'Enter comma separated list of IP addresses' => 'Введіть список IP адрес, які розділені комами', 'Enter comma separated list of domains' => 'Введіть список доменів, які розділені комами', 'Enter comma separated list of urls' => 'Введіть список URL, розділений комами', 'Enter lock time in minutes' => 'Введіть час блокування в хвилинах', 'Enter one name and abbreviation per line.' => 'Введіть ім\'я та абревіатуру в кожному рядку.', 'Enter one name and email address per line.' => 'Вкажіть одне ім\'я та адресу електронної пошти на кожний рядок.', 'Enter text shown on the image' => 'Введіть текст, показаний на зображенні', 'Enter the text shown on the image.' => 'Введіть текст, який ви бачите на зображенні.', 'Enter the token sent to you and click Verify' => 'Введіть надісланий вам токен і натисніть кнопку підтвердити', 'Enter valid numeric value' => 'Введіть корректне числове значення', 'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => 'Введіть логін або адресу електронної пошти та натисніть <strong>Вхід</strong> для доступу до особистого кабінету та відновлення паролю.', 'Enter your username or email address below' => 'Введіть нижче Ваше ім\'я користувача або адресу електронної пошти', 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => 'Введіть логін або адресу електронної пошти та натисніть кнопку <strong>Відправити лист</strong>, щоб отримати посилання для відновлення паролю.', 'Entered date span is invalid. Selection ignored.' => 'Введений діапазон дат некоректний. Вибір ігнорується.', 'Entries' => 'Записи', 'Entry matching the selection already exists' => 'Запис відповідного вибору вже існує', 'Entry must be unique' => 'Запис повинен бути унікальним', 'Equal' => 'Дорівнює', 'Error' => 'Помилка', 'Error #%1$d: %2$s' => 'Помилка #%1$d: %2$s', 'Error Adding OAuth2 Instance' => 'Помилка додавання екземпляра OAuth2', 'Error Saving' => 'Помилка збереження', 'Error accessing SQL file %s' => 'Помилка доступу до SQL файлу %s', 'Error adding organization' => 'Помилка додавання організації', 'Error adding task' => 'Помилка додавання завдання', 'Error adding user' => 'Помилка додавання користувача', 'Error creating %s.' => 'Помилка створення %s.', 'Error installing osTicket.' => 'Помилка встановлення osTicket.', 'Error occurred. Aborting...' => 'Виникла помилка. Перериваємо...', 'Error parsing SQL schema' => 'Помилка парсинга схеми SQL', 'Error saving credentials' => 'Помилка збереження облікових даних', 'Error sending Token - double check entry' => 'Помилка відправлення токена - перевірте ще раз', 'Error sending email' => 'Помилка надсилання листа', 'Error updating ticket status' => 'Помилка оновлення стану заявки', 'Error updating ticket status for %s' => 'Помилка оновлення статусу заявки %s', 'Errors' => 'Помилки', 'Errors configuring your profile. See messages below' => 'Помилки налаштування вашого профілю. Дивіться повідомлення нижче', 'Every minute' . "\0" . 'Every %d minutes' => 'Кожну хвилину' . "\0" . 'Кожні %d хвилини' . "\0" . 'Кожні %d хвилин' . "\0" . 'Кожні %d хвилин', 'Excessive errors processing emails for %1$s (%2$s).' => 'Надмірна кількість помилок оброблення електронних листів для %1$s (%2$s).', 'Excessive failed login attempts' => 'Надмірна кількість невдалих спроб входу в систему', 'Excessive login attempts (%s)' => 'Надмірна кількість спроб входу (%s)', 'Excessive login attempts (user)' => 'Багато спроб входу (користувач)', 'Excessive login attempts by a user.' => 'Багато спроб входу користувача.', 'Excessive login attempts by an agent?' => 'Надмірна кількість спроб входу співробітника?', 'Execution Order' => 'Виконання замовлення', 'Expandable Variables' => 'Телескопічні змінні', 'Expecting NULL or instance of %s. Got a %s instead' => 'Очікувалося NULL або екземпляр %s. Отримали %s', 'Expired Access Token gets auto-refreshed on use' => 'Прострочений токен доступу автоматично оновлюється під час використання', 'Expired OTP' => 'Термін дії OTP закінчився', 'Expired password' => 'Термін дії пароля закінчився', 'Expires' => 'Термін дії закінчується', 'Export' => 'Експорт', 'Export Agents' => 'Експортувати співробітників', 'Export is not ready yet' => 'Експорт ще не готовий', 'Ext' => 'Дод', 'Extended Access' => 'Розширений доступ', 'Extension' => 'Розширення', 'F. Last' => 'І. Прізвище', 'FAQ' => 'FAQ', 'FAQ Categories' => 'FAQ категорії', 'FAQ answer is required' => 'Потрібна відповідь на FAQ', 'FAQ article' => 'Стаття FAQ', 'FAQ category' => 'Категорія FAQ', 'FAQ category the question belongs to.' => 'Категорія FAQ, до якої належить питання.', 'FAQs' => 'ЧаПи', 'FTP' => 'FTP', 'Failed agent login attempt (%s)' => 'Невдала спроба входу співробітника (%s)', 'Failed login attempt (user)' => 'Помилка входу (користувач)', 'Fall back to primary role on assignments' => 'Повернення на головну роль для призначених заявок', 'Featured' => 'Популярний', 'Featured (promote to front page)' => 'Рекомендовані (просування головної сторінки)', 'Featured Knowledge Base Articles' => 'Рекомендовані статті бази знань', 'Featured Questions' => 'Популярні питання', 'February' => 'Лютий', 'Fetch Frequency' => 'Частота перевірки', 'Fetch interval required' => 'Вкажіть інтервал перевірки', 'Fetch on auto-cron' => 'Отримувати через авторозклад завдань (auto-cron)', 'Fetched Emails' => 'Обрані листи', 'Fewest digits allowed in a valid phone number' => 'Дозволено меньша кількість цифр для номеру телефона', 'Field' => 'Поле', 'Field Configuration' => 'Налаштування поля', 'Field Setup' => 'Налаштування поля', 'Field has validation errors' => 'Поле не пройшло перевірку', 'Field variable name is not unique' => 'Ім\'я змінної поля не унікальне', 'Fields' => 'Поля', 'Fields marked editable allow agents and endusers to update the content of this field after the form entry has been created.' => 'Поля, відмічені як редаговані, дозволяють співробітникам і користувачам оновити вміст цього поля після створення форми.', 'Fifth' => 'П"ята', 'File Import Error' => 'Помилка при імпорту файлів', 'File Upload' => 'Завантаження файлу', 'File Upload Error' => 'Помилка при додаванні файлу', 'File is too large' => 'Файл занадто великий', 'File size is too large' => 'Великий розмір файлу', 'File type is not allowed' => 'Заборонений тип файлу', 'Filename' => 'Назва файлу', 'Fill' => 'Заливка', 'Filter' => 'Фільтр', 'Filter Actions' => 'Дії фільтру', 'Filter Name' => 'Назва фільтру', 'Filter Rules' => 'Фільтри', 'Filter Status' => 'Статус фільтру', 'Filters' => 'Фільтри', 'Filters are executed based on execution order. Filter can target specific ticket source.' => 'Фільтри застосовуються на основі порядку виконання. Фільтр може бути направлений на окреме джерело заявки.', 'First' => 'Спочатку', 'First L.' => 'Ім’я П.', 'First Last' => 'Ім’я та Прізвище', 'First M. Last' => 'Ім’я П. Прізвище', 'First Name' => 'Ім\'я', 'First name is required' => 'Потрібне ім\'я', 'First name required' => 'Потрібне ім\'я', 'Flagged as overdue by the system {timestamp}' => 'Помічені як прострочені системою {timestamp}', 'Font Family' => 'Шрифт', 'Font Size' => 'Розмір шрифту', 'For Agents' => 'Для співробітників', 'For EndUsers' => 'Для користувачів', 'For EndUsers Only' => 'Тільки для користувачів', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => 'Повне і актуальне керівництво доступно %1$s в osTicket wiki %2$s', 'For details - please view %s or check your email.' => 'Щоб отримати подробиці - будь ласка, подивіться %s або перевірте Вашу пошту.', 'Force HTTPS' => 'Примусове використання HTTPS', 'Force all requests through HTTPS.' => 'Всі записи тільки через примусове HTTPS', 'Forever' => 'Всегда', 'Forgot My Password' => 'Нагадати пароль', 'Forgot your login info? Contact Admin.' => 'Забули логін? Зв\'яжіться з адміністротором.', 'Form Fields' => 'Поля форми', 'Format' => 'Формат', 'Forms' => 'Форми', 'Forms are used to allow for collection of custom data' => 'Форми використовуються для збору додаткових даних', 'Fourth' => 'Четверта', 'Free text shown in the form, such as a disclaimer' => 'Довільний текст у формі, як дисклеймер', 'Frequently Asked Question' => 'Часті запитання (FAQ)', 'Frequently Asked Questions' => 'Часті запитання', 'Friday' => 'П"ятниця', 'From' => 'Від', 'From Email' => 'Від адреси', 'From name to use when replying to a thread' => 'Відповісти від імені на повідомлення', 'Full 24-hour day' => 'Цілодобово', 'Full Name' => 'Ім\'я', 'General Settings' => 'Загальні налаштування', 'Get Professional Help' => 'Отримати професійну підтримку', 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s' => 'Отримаєте практичний досвід та рекомендації для вирішення унікальних завдань і переконайтеся що osTicket ефективний і безпечний. %1$s Дізнатися більше! %2$s', 'Get technical help!' => 'Отримати підтримку!', 'Get technical support' => 'Отримати технічну допомогу', 'Getting ready!' => 'Підготовка!', 'Global default task settings and options.' => 'Глобальні налаштування завдань (типово).', 'Global setting - can be disabled at department or email level.' => 'Глобальна настройка - може бути відключена у відділі або у налаштуваннях електронної пошти.', 'Go!' => 'Вперед!', 'Good luck.' => 'Удачі.', 'Grace Period' => 'Пільговий період', 'Grace Period (hrs)' => 'Період закінчення (в годинах)', 'Grace period' => 'Пільговий період', 'Grace period required' => 'Потрібен пільговий період', 'Greater Than' => 'Більше ніж', 'Guest' => 'Гість', 'Guest Ticket Access' => 'Гостьовий доступ до заявок', 'Guest User' => 'Гість', 'HTML' => 'HTML', 'Have an account with us?' => 'Маєте обліковий запис?', 'Header Spoofing' => 'Підміна заголовку', 'Heading' => 'Заголовок', 'Heading and Width' => 'Назва та ширина', 'Height' => 'Висота', 'Help Text' => 'Текст допомоги', 'Help Topic' => 'Розділ довідки', 'Help Topic Information' => 'Інформаційна довідка', 'Help Topics' => 'Розділи довідки', 'Help text shown with the field' => 'Текст допомоги, який відображається разом з полем', 'Help topic' => 'Розділ довідки', 'Help topic full path' => 'Повна адреса розділу допомоги', 'Help topic name is required' => 'Введіть назву категорії заявки', 'Help topic selection is required' => 'Вкажіть категорію заявки', 'Helpdesk Name' => 'Назва служби підтримки', 'Helpdesk Name/Title' => 'Ім\'я/назва системи заявок', 'Helpdesk Status' => 'Статус системи', 'Helpdesk URL' => 'URL системи', 'Helpdesk URL is required' => 'Потрібен URL розділу допомоги', 'Helpdesk software - powered by osTicket' => 'Система підтримки користувачів працює на osTicket', 'Helpdesk title is required' => 'Потрібна назва розділу допомоги', 'Here you can manage the question and answer for the article. Multiple languages are available if enabled in the admin panel.' => 'Тут ви можете керувати питаннями і відповідями для статті. Доступно ткілька мов, якщо включена потрібна опція в панелі адміністратора.', 'Hidden' => 'Прихований', 'Hide agent\'s name on responses.' => 'Приховати ім\'я співробітника при відповіді.', 'Highly Recommended' => 'Дуже рекомендується', 'Highly recommended for non western european language content' => 'Дуже рекомендується для контенту, який відрізняється за мовним змістом від Західної Європи', 'Highly recommended for plugins and language packs' => 'Дуже рекомендується для плагінів та мовних пакетів', 'Holiday Hours' => 'Неробочий час', 'Holidays' => 'Вихідні', 'Host Info' => 'Інформація про госта', 'Host name required' => 'Вкажіть ім\'я хосту', 'Host, Port & Protocol Required' => 'Потрібні гост, порт і протокол', 'Hostname' => 'Ім\'я хосту', 'Hours' => 'Години', 'Human Verification' => 'Захист від роботів', 'I\'d like to receive the following notifications' => 'Я хочу отримувати наступні повідомлення', 'I\'m an agent' => 'Я агент', 'IP' => 'IP', 'IP Address' => 'IP адреса', 'IP address of remote user, for web submissions' => 'IP-адреса користувача для веб-перегляду', 'IP address required when selecting panel' => 'Потрібна IP адреса для вибору панелі', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => 'Якщо файл зразку конфігурації відсутній - переконайтеся що ви завантажили всі файли з каталогу "Завантажити" або прочитайте %1$s керівництво по встановленню %2$s', 'If the information provided is valid a password reset email will be sent to the email address you have on file. Follow the link in the email to reset your password.' => 'Якщо надана інформація дійсна, на вказану у вас електронну адресу надійде електронний лист для змінення пароля. Перейдіть за посиланням у електронному листі, щоби скинути пароль.', 'If the information provided is valid a password reset email will be sent to the email address you have on file. If you do not receive the email or have trouble reseting your password, please contact support.' => 'Якщо надана інформація дійсна, на вказану у вас електронну адресу надійде електронний лист для змінення пароля. Якщо ви не отримали електронного листа або не можете скинути пароль, зверніться до служби підтримки.', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => 'Якщо це Ваше перше звернення, або Ви втратили номер заявки, будь-ласка %sстворіть нову заявку %s', 'If unsure, leave these options blank and unset' => 'Якщо Ви не впевнені, залиште ці поля порожніми і незаповненими', 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => 'Якщо Вам потрібен більш високий рівень підтримки, ми пропонуємо <u>послуги професійної установки</u> і комерційну підтримку, яка гарантує малий час відгуку і пряме спілкування з розробниками системи. Ми також можемо допомогти зв налаштуванням osTicket або навіть розширити функціонал системи для задоволення унікальних потреб.', 'If you are looking for a greater level of support, we provide <u>professional upgrade</u> and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target="_blank" href="https://osticket.com/support">Learn More!</a>' => 'Якщо ви шукаєте більш високого рівня підтримки, ми пропонуємо <u>професійне оновлення</u> і комерційну підтримку з гарантованим часом відгуку і доступом до команди розробників. Ми також можемо допомогти налаштувати osTicket або навіть додати нові функції в систему для задоволення унікальних потреб. <a target="_blank" href="http://osticket.com/support">Дізнатися більше!</a>', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => 'Якщо ви вважаєте це помилкою, спробуйте замінити конфігураційний файл копіюванням файлу шаблону конфігурації і спробуйте ще раз, або ззверніться за технічною допомогою.', 'If you experience any problems, you can always restore your files/database backup.' => 'Якщо у Вас будуть якісь проблеми, Ви завжди зможете відновити резервну копію.', 'Image Attachment View' => 'Перегляд вкладеного зображення', 'Image is too square. Upload a wider image' => 'Зображення занадто квадратне. Завантажте більш широке зображення', 'Immutable' => 'Постійний', 'Import' => 'Імпорт', 'Import Items' => 'Імпортувати елементи', 'Import Remote User' => 'Імпортувати віддаленого користувача', 'Import Users' => 'Імпорт користувачів', 'Import a CSV File' => 'Імпорт CSV-файлу', 'Improves overall performance' => 'Підвищення загальної продуктивності', 'Improves performance creating and processing JSON' => 'Покращує продуктивність створення та обробки JSON', 'In' => 'В', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => 'Для того, щоб оновити до цієї версії osTicket, міграції бази даних не потрібно. Це оновлення буде автоматично застосовувати патчі бази даних, які поставляються з osTicket з моменту останнього оновлення.', 'In the database' => 'В базі даних', 'In-Use' => 'Використовується', 'In-use template set cannot be disabled!' => 'Набір шаблонів, який зараз використовується, не може бути відключений!', 'Incoming Emails' => 'Вхідна e-mail адреса', 'Incoming message' => 'Вхідне повідомлення', 'Incomplete client information' => 'Неповні відомості про клієнта', 'Incomplete selection' => 'Неповний вибір', 'Increment' => 'Приріст', 'Indicate ticket source' => 'Вкажіть джерело заявки', 'Indicate what to do with fetched emails' => 'Вкажіть, що робити з отриманими листами', 'Info' => 'Відомості', 'Information' => 'Інформація', 'Inherit columns from the parent queue' => 'Успадковувати сортування з батьківської черги', 'Inherit export fields from the parent queue' => 'Успадковувати експорт стовпців від батьківської черги', 'Inherit from parent' => 'Успадковано від батівського', 'Inherit sorting from the parent queue' => 'Успадковувати сортування з батьківської черги', 'Inherited Criteria' => 'Успадкований критерій', 'Initial response for the ticket' => 'Перша відповідь на заявку', 'Inline' => 'В лінію', 'Install' => 'Встановити', 'Install Now' => 'Встановити зараз', 'Install a new plugin' => 'Встановити новий плагін', 'Installation Guide' => 'Керівництво по установці', 'Installed' => 'Установлено', 'Installed Language Packs' => 'Встановлені мовні пакети', 'Installed Plugins' => 'Встановлені плагіни', 'Installing osTicket %s' => 'Встановлення osTicket %s', 'Instance' => 'Випадок', 'Instance Name and Status' => 'Ім\'я та статус випадку', 'Instance description and notes' => 'Опис випадку та примітки', 'Instances (%d)' => 'Випадки (%d)', 'Instructions' => 'Інтрукції', 'Internal' => 'Внтуршній', 'Internal Activity Alert' => 'Сповіщення про внутрішню активність', 'Internal Note' => 'Внутрішні нотатки', 'Internal Note details' => 'Опис внутрішньої замітки', 'Internal Notes' => 'Внутрішні нотатки', 'Internal error occurred' => 'Виникла внутрішня помилка', 'Internal list for email banning. Do not remove' => 'Внутрішній список на заборону електронних адрес . Не видаляйте', 'Internal note' => 'Внутрішня замітка', 'Internal note <em>(expandable)</em>' => 'Внутрішня нотатка <em>(розширювана)</em>', 'Internal note posted successfully' => 'Внутрішня замітка успішно відправлена', 'Internal notes viewable by all admins.' => 'Внутрішні нотатки можуть переглядати всі адміністратори.', 'Internal, Optional' => 'Внутрішні, Опціонально', 'Internal, Required' => 'Внутрішні, Обов\'зкові', 'Interpreted as %s' => 'Інтерпретується як %s', 'Invalid' => 'Невірний', 'Invalid CSRF Token' => 'Невірний токен CSRF', 'Invalid CSRF token [%1$s] on %2$s' => 'Невірний токен CSRF [%1$s] на %2$s', 'Invalid Code' => 'Невірний код', 'Invalid Code format' => 'Недійсний формат коду', 'Invalid Credentials' => 'Недійсні облікові дані', 'Invalid File' => 'Невірний файл', 'Invalid Password' => 'Невірний пароль', 'Invalid SLA' => 'Невірний SLA', 'Invalid User Id ' => 'Недійсний ідентифікатор користувача ', 'Invalid action' => 'Помилкова дія', 'Invalid character in variable name. Please use letters and numbers only.' => 'Недопустимий символ в імені змінної. Використовуйте тільки букви та цифри.', 'Invalid check function: Must be callable' => 'Некоректна функція перевірки: Повинна бути визвана', 'Invalid current password!' => 'Невірний поточний пароль!', 'Invalid database port number' => 'Невірний порт бази даних', 'Invalid date format - must be MM/DD/YY' => 'Невірний формат дати - повинні бути MM/DD/YY', 'Invalid due date' => 'Некорректна дата виконання', 'Invalid email or ticket number' => 'Невірний номер заявки або e-mail', 'Invalid image file type' => 'Некоректний тип файлу зображення', 'Invalid input' => 'Невірне введення', 'Invalid login' => 'Невірний логін', 'Invalid match selection' => 'Невірний вибір відповідності', 'Invalid match type selection' => 'Невірний вибір типу відповідності', 'Invalid object: %s: Expected class' => 'Неприпустимий об\'єкт: %s: Очікується клас', 'Invalid or missing information' => 'Неприпустимі або відсутні дані', 'Invalid protocol' => 'Недійсний протокол', 'Invalid reset token' => 'Недійсний токен скидання', 'Invalid reset token. Logout and try again' => 'Невірний токен відновлення. Вийдіть і спробуйте знову', 'Invalid source given - %s' => 'Вказано некоректне джерело - %s', 'Invalid template set specified' => 'Вказано некоректний набір шаблонів', 'Invalid ticket origin given' => 'Вказано некоректне джерело заявки', 'Invalid time span' => 'Невірний проміжок часу', 'Invalid user-id' => 'Невірний ID користувача', 'Invalid user-id given' => 'Надано недійсний ID користувача', 'Invalid username or password' => 'Невірний логін або пароль', 'It appears as though %s is being used as a forwarded or fetched email account and is also being used as a user / system account. Please correct the loop or seek technical assistance.' => 'Схоже, що %s вже у вжитку як обліковий запис електронної пошти для пересилання або отримання, а також як обліковий запис користувача/системи. Виправте цикл або зверніться по технічну допомогу.', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'Важливо підтримувати Вашу інсталяцію osTicket актуальною. Отримуйте оголошення, оновлення безпеки та оповіщення!', 'Item Properties' => 'Налаштування елементу', 'Items (%d)' => 'пунктів (%d)', 'January' => 'Січень', 'John Doe' => 'John Doe', 'July' => 'Липень', 'June' => 'Червень', 'Keep me Updated' => 'Повідомляти новини про продукт', 'Keywords — Optional' => 'Ключові слова - не обов\'язково', 'Knowledge Base Settings and Options' => 'Налаштування бази знань', 'Knowledge Base Status' => 'Стан бази знань', 'Knowledgebase' => 'База знань', 'Knowledgebase Article Content' => 'Зміст бази знань', 'Knowledgebase Settings' => 'Налаштування бази знань', 'Label' => 'Назва', 'Label is required for custom form fields' => 'Для користувацьких полів форми потрібен ярлик', 'Landing Page' => 'Головна сторінка', 'Language' => 'Мова', 'Language-Specific Attachments' => 'Вкладення, які залежать від мови', 'Last' => 'В кінці', 'Last 30 days' => 'Останні 30 днів', 'Last 7 days' => 'Останні 7 днів', 'Last Login' => 'Останній вхід', 'Last Message' => 'Останнє повідомлення', 'Last Month' => 'Останній місяць', 'Last Name' => 'Прізвище', 'Last Quarter' => 'Останній квартал', 'Last Respondent' => 'Останній відповідач', 'Last Response' => 'Остання відповідь', 'Last Update' => 'Останнє оновлення', 'Last Updated' => 'Оновлено', 'Last Updated %s' => 'Оновлено %s', 'Last Week' => 'Останній тиждень', 'Last Year' => 'Останній рік', 'Last month' => 'Останній місяць', 'Last name is required' => 'Потрібне прізвище', 'Last name required' => 'Потрібне прізвище', 'Last, First' => 'Прізвище, Ім’я', 'Latest' => 'Останні', 'Latest date selectable' => 'Остання можлива дата', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => 'Запуск нової платформи підтримки клієнтів може бути складним завданням. Давайте ми Вам допоможемо! Ми надаємо професійну підтримку, щоб допомогти отримати, встановити osTicket і змусити його стабільно працювати для вашої організації.', 'Leading text shown before a value is selected' => 'Ведучий текст, що показується перед вибором значення', 'Learn More!' => 'Дізнатися більше!', 'Leave selection empty for Floating Timezone' => 'Залиште вибір порожнім для плаваючого часового поясу', 'Legacy' => 'Застаріло', 'Legal' => 'Юр. Інформація', 'Less Than' => 'Меньше ніж', 'Letter' => 'Письмо', 'Limit ticket access to ONLY assigned tickets' => 'Доступ тільки для призначених заявок.', 'Link' => 'Лінк', 'Link Tickets' => 'Зв\'язати заявки', 'Link to view the task' => 'Лінк для перегляду заявки', 'Link to view the task inside the ticket' => 'Лінк для перегляу задачі всередені заявки', 'Link to view the ticket' => 'Посилання для перегляду заявки', 'Linked' => 'Пов"язані', 'Linked Icon' => 'Значок посилання', 'List Name' => 'Ім\'я списку', 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change.</br><b>Note:</b> If you have more than two choices, use a List instead.' => 'Список варіантів, по одному на рядок. Для захисту від змін правопису вкажіть імена ключів і значень для збереження записів при зміні імен елементів списку. </br> <b> Примітка: </b> при наявності більше двох варіантів, використовуйте список.', 'List of all recipient names' => 'Список імен одержувачів', 'List of email addresses' => 'Список адрес електронної пошти', 'List of file names' => 'Перелік імен', 'List of names' => 'Список імен', 'List of names and email addresses' => 'Список імен та адрес електронної пошти', 'Listing Type' => 'Тип списку', 'Lists' => 'Списки', 'Loading' => 'Завантаження', 'Loading ...' => 'Виконується завантаження ...', 'Locale Defaults' => 'Часовий пояс за замовчуванням', 'Locale Defaults, 24-hour Time' => 'Часовий пояс за замовчуванням, 24-х годинний', 'Localization' => 'Мова', 'Lock' => 'Заблокувати', 'Lock Semantics' => 'Блокування семантика', 'Lock denied!' => 'В блокуванні відмовлено!', 'Lock on activity' => 'Блокування на активність', 'Lock on view' => 'Блокування на перегляд', 'Locked' => 'Заблоковано', 'Locked (Administrative)' => 'Заблоковано (Адміністративно)', 'Locked (Pending Activation)' => 'Заблоковано (в очікуванні активації)', 'Locked staff won\'t be able to login to Staff Control Panel.' => 'Заблокований співробітник не зможе входити в панель керування персоналом.', 'Log Date' => 'Дата запису', 'Log In' => 'Вхід', 'Log Level' => 'Рівень логу', 'Log Out' => 'Вихід', 'Log Title' => 'ім\'я запису', 'Log Type' => 'Тип запису', 'Login Backdrop' => 'Фон на сторінці входу', 'Login With' => 'Увійти як', 'Login required' => 'Потрібен вхід', 'Login via email' => 'Вхід через e-mail', 'Logos' => 'Логотипи', 'Long Answer' => 'Розгорнута відповідь', 'Longest Thread' => 'Найбільша тема', 'Looking for your other tickets?' => 'Шукаєте інші свої заявки?', 'Lookup a user' => 'Пошук користувача', 'Lookup or create a user' => 'Пошук або створення користувача', 'Mail Fetch Error' => 'Помилка перевірки пошти', 'Mail Fetch Failure Alert' => 'Оповіщення про збій перевірки пошти', 'Mail Fetcher' => 'Сборщик листів', 'Mail Folder' => 'Папка пошти', 'Mail fetcher cron call [%s]' => 'Запуск завдання збору листів [%s]', 'Mailbox' => 'Поштова скринька', 'Mailbox Setting' => 'Налаштування поштової скриньки', 'Mailer Error' => 'Помилка пошти', 'Mailer Warning' => 'Попередження розсилки', 'Maintain access to current primary department' => 'Дозволити доступ до поточного основного відділу', 'Maintain referral access to %s' => 'Зберегти доступ послідовників до %s', 'Maintain referral access to current assignees' => ' Зберігайте реферальний доступ до поточних представників', 'Maintain referral access to current department' => 'Зберігайте доступ до поточного відділу', 'Make Internal' => 'Зробити внутрішню', 'Make Public' => 'Зробити публічною', 'Make the title short and clear.' => 'Зробіть заголовок коротким і зрозумілим.', 'Making fields <em>visible</em> allows agents and endusers to view and create information in this field.' => 'Створені поля <em>будуть бачити</em> всі співробітники і користувачі і вони зможуть заповнювати їх.', 'Malformed UTF-8 characters, possibly incorrectly encoded' => 'Неправильний формат символів UTF-8, можливо невірна кодування', 'Manage' => 'Керування', 'Manage 2FA Options' => 'Керування настройками 2FA', 'Manage Access' => 'Керування доступом', 'Manage Account' => 'Керування профілем', 'Manage Account Access' => 'Керування доступами профілів', 'Manage Agent' => 'Керування співробітниками', 'Manage Agents' => 'Керування співробітниками', 'Manage Collaborators' => 'Керування співавторами', 'Manage Content' => 'Керування контентом', 'Manage Custom Queue' => 'Керування користувацькими формами', 'Manage Export fields this queue' => 'Управління полями вивантаження цієї черги', 'Manage FAQ Access' => 'Керування доступом до FAQ', 'Manage Forms' => 'Керування формами', 'Manage Options' => 'Керування настройками', 'Manage Organization' => 'Керування організаціями', 'Manage Queue Column' => 'Керування сортуванням черги', 'Manage Queue Sorting' => 'Керування сортуванням черги', 'Manage Referrals' => 'Керування послідовниками', 'Manage Sequences' => 'Керування послідовностями', 'Manage Sort Options' => 'Керування параметрами сортування', 'Manage User' => 'Керування користувачами', 'Manage Your Profile Information' => 'Керування профілем', 'Manage columns in this queue' => 'Керування стовпчиками в цій черзі', 'Manager' => 'Менеджер', 'Manual upgrade required (ajax failed)' => 'Потрібна ручна установка (збій ajax)', 'Manually' => 'Вручну', 'Manually Sorted' => 'Ручне сортування', 'March' => 'Березень', 'Mark as Answered' => 'Відзначити як з відповіддю', 'Mark as Overdue' => 'Відзначити як прострочена', 'Mark as Unanswered' => 'Відзначити як без відповіді', 'Marked overdue!' => 'Позначена як прострочена!', 'Match All' => 'Відповідає всім', 'Match Any' => 'Відповідають будь-якому', 'Matches Regex' => 'Відповідає виразу', 'Max Length' => 'Макс. довжина', 'Max allowed: %d' => 'Дозволено макс.: %d', 'Max open tickets (%1$d) reached for %2$s' => 'Досягнутий максимум відкритих заявок (%1$d) для %2$s', 'Maximum <b>Open</b> Tickets' => 'Максимум <b>відкритих</b> заявок', 'Maximum File Size' => 'Максимальний розмір файлу', 'Maximum Files' => 'Максимум файлів', 'Maximum Open Tickets Limit (%s)' => 'Ліміт відкритих заявок (%s)', 'Maximum Page size' => 'Макс. розмір сторінки', 'Maximum emails required' => 'Макс. кількість листів', 'Maximum failed login attempts reached' => 'Досягнена макимальна кількість невдалих спроб входу', 'Maximum open tickets (%1$d) reached for %2$s' => 'Ліміт відкритих заявок (%1$d) для %2$s', 'Maximum open tickets reached for %s.' => 'Досягнутий максимум відкритих заявок для %s.', 'Maximum stack depth exceeded' => 'Перевищена максимальна глибина стеку', 'May' => 'Травень', 'Me' => 'Я', 'Members' => 'Члени', 'Merge' => 'Об"єднати', 'Merge Tickets' => 'Об\'єднати заявки', 'Merge Type: ' => 'Тип об"єднання: ', 'Merged' => 'Об"єднані', 'Merged Icon' => 'Об"єднані значки', 'Merged tickets cannot be added manually. They must be preselected.' => 'Об\'єднані заявки не можуть бути додані вручну. Вони повинні бути обраня для початку.', 'Message' => 'Повідомлення', 'Message Posted Successfully' => 'Повідомлення успішно додано', 'Message body' => 'Повідомлення', 'Message body is required' => 'Введіть текст повідомлення', 'Message content' => 'Повідомлення', 'Message content is required' => 'Введіть текст повідомлення', 'Message from the EndUser' => 'Повідомлення від користувача', 'Message recipient' => 'Одержувач повідомлення', 'Message required' => 'Потрібно ввести повідомлення', 'Message shown to user if the input does not match the validator' => 'Повідомлення, яке відображається користувачеві, якщо введені дані не коректні', 'Message shown to user if the item entered is not in the list' => 'Повідомлення відображається користувачеві, якщо елемент відсутній у переліку', 'Message subject is required' => 'Введіть тему повідомлення', 'Migrate to osTicket %s' => 'Перейти на osTicket %s', 'Minimum length' => 'Мінімальна довжина', 'Minimum requirements not met!' => 'Мінімальні вимоги не задоволені!', 'Minimum requirements not met! Refer to Release Notes for more information' => 'Мінімальні вимоги не дотримані! Перевірте версії необхідних компонентів описані в примітках до випуску', 'Miscellaneous' => 'Додатково', 'Missing CDATA table' => 'Немає таблиці CDATA', 'Missing or invalid Dept ID.' => 'Відсутній або неприпустимий ідентифікатор відділу', 'Missing or invalid data' => 'Відсутні або неприпустимі дані', 'Mobile Number' => 'Моб.тел.', 'Mon-Fri' => 'Пн.-Пт.', 'Monday' => 'Понеділок', 'Month' => 'Місяць', 'Monthly' => 'Раз в місяць', 'More' => 'Додатково', 'More than one Parent Ticket selected. %1$s cannot be %2$s.' => 'Більше однієї батьківської заявки вибрано. %1$s s не може бути %2$s.', 'Most Recently Closed' => 'З закриттям', 'Most Recently Created' => 'З створенням', 'Most Recently Updated' => 'З оновленням', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => 'На більшості серверів використовується «localhost» для локальної бази даних. Запитайте у Вашого системного адміністратора, якщо база знаходиться на іншому сервері, а таклож передбачається що порт в php.ini виставлений за умовчанням.', 'Move Child Tasks to Parent' => 'Перемістити дочірні завдання до батьківських', 'Move to folder' => 'Перемістити в каталог', 'Mr. First M. Last Sr.' => 'Г-н Ім\'я Призвище', 'Mr. Last' => 'Пан Прізвище', 'Multifactor Authentication' => 'Багатофакторна аутентифікація', 'Multiselect' => 'Декілька варіантів', 'Must be in the future' => 'Повинно бути в майбутньому', 'Must be numeric value' => 'Повинно бути числове значення', 'Must check at least one permission for the role' => 'Необхідно перевірити хоча б один дозвіл на роль', 'My Account Profile' => 'Мій профіль', 'My Location' => 'Місцезнаходження', 'My Name' => 'Ім\'я', 'My Profile' => 'Мій профіль', 'My Searches' => 'Мої пошукові запити', 'My Signature' => 'Підпис', 'My Tasks' => 'Мої завдання', 'MySQL Database' => 'База даних MySQL', 'MySQL Hostname' => 'Ім\'я хоста MySQL', 'MySQL Password' => 'Пароль MySQL', 'MySQL Table Prefix' => 'Префікс таблиць MySQL', 'MySQL Username' => 'Ім\'я користувача MySQL', 'MySQL Version' => 'Версія MySQL', 'MySQL password associated with above user.' => 'Пароль MySQL для зазначеного користувача.', 'MySQLi extension for PHP' => 'Розширення MySQLi для PHP', 'Mystery Man' => 'Дивна людина', 'NO FAQs found' => 'Питання та відповіді не знайдені', 'Name' => 'Ім\'я', 'Name Expansion' => 'Розширення Імені', 'Name Formatting' => 'Формат імені', 'Name Required' => 'Потрібне ім\'я', 'Name already exists' => 'Ім\'я вже існує', 'Name already in use' => 'Ім\'я вже використовується', 'Name already in-use' => 'Цю назву вже хтось використовує', 'Name and Email' => 'Ім\'я та e-mail', 'Name is required' => 'Потрібне ім\'я', 'Name is too short. 3 chars minimum' => 'Ім\'я занадто коротке. Мінімум 3 символа', 'Name must be unique' => 'Ім"я повинно бути унікальним', 'Name of the database osTicket will use.' => 'Назва бази даних, яка використовуватиметься для osTicket.', 'Name of ticket owner' => 'Ім\'я автора заявки', 'Name required' => 'Потрібне ім\'я', 'Need Help?' => 'Потрібна допомога?', 'Never Purge Logs' => 'Ніколи не очищати журнали', 'New Activity Alert' => 'Повідомлення про нову активність', 'New Activity Notice' => 'Повідомлення про нову активність', 'New Internal Activity Alert' => 'Повідомлення про нову внутрішню активність', 'New Internal Note' => 'Нові внутрішні нотатки', 'New Message' => 'Нове повідомлення', 'New Message Alert' => 'Оповіщення про нове повідомлення', 'New Message Auto-response' => 'Автовідповідь на нове повідомлення', 'New Password' => 'Новий пароль', 'New Response' => 'Нова відповідь', 'New Sequence' => 'Нова послідовність', 'New Task' => 'Нове завдання', 'New Task Alert' => 'Повідомлення про нове завдання', 'New Ticket' => 'Створити нову заявку', 'New Ticket Alert' => 'Оповіщення про нову заявку', 'New Ticket Auto-reply' => 'Автовідповідь на нову заявку', 'New Ticket Auto-response' => 'Автовідповідь на нову заявку', 'New Ticket Notice' => 'Повідомлення про нову заявку', 'New Ticket Settings' => 'Налаштування нової заявки', 'New Ticket by Agent' => 'Нова заявка створена співробітником', 'New entries cannot be created unless all <em>required</em> fields have valid data.' => 'Нові записи не можуть бути створені, поки всі <em>обов\'язкові</em> поля не будуть заповнені.', 'New internal note posted' => 'Нова внутрішня замітка', 'New password MUST be different from the current password!' => 'Новий пароль ПОВИНЕН відрізнятися від поточного пароля!', 'New password is required' => 'Необхідно встановити новий пароль', 'New response posted' => 'Залишена нова відповідь', 'New ticket options' => 'Налаштування нової заявки', 'New tickets from the email address will be auto-rejected.' => 'Нові заявки з цього e-mail будуть автоматично відхилені.', 'New tickets from the email address will be automatically rejected.' => 'Нові заявки з цього e-mail будуть автоматично відхилятися.', 'News & Announcements' => 'Новини та Анонси', 'Next' => 'Далі', 'Next 30 days' => 'Наступні 30 днів', 'Next 7 days' => 'Наступні 7 днів', 'No' => 'Ні', 'No API keys found' => 'API ключі не знайдені', 'No Authentication Required' => 'Автентифікація не потрібна', 'No FAQ categories found!' => 'Категорії FAQ не знайдені!', 'No SLA plans found' => 'Плани SLA не знайдені', 'No agents available for assignment' => 'Немає доступних працівників для призначення', 'No agents found!' => 'Співробітників немає!', 'No annotations for this field' => 'Немає коментарів до цієї області', 'No banned emails found!' => 'Немає заблокованих e-mail!', 'No banned emails matching the query found!' => 'Заблокованих адрес по запиту, не знайдено!', 'No canned responses' => 'Немає готових відповідей', 'No criteria specified' => 'Критерій не вказаний', 'No custom lists defined yet — %s add one %s!' => 'Немає користувальницьків списків. — Додати %s %s!', 'No departments found!' => 'Відділів немає!', 'No emails found!' => 'E-mail не знайдено!', 'No entries have been posted to this thread.' => 'Немає записів на цю тему.', 'No errors' => 'Без помилок', 'No extra forms defined yet — %s add one! %s' => 'Немає жодної додаткової форми. — %s Додати! %s', 'No fields selected for searching' => 'Немає полів, вибраних для пошуку', 'No fields set up' => 'Немає налаштованих полів', 'No filters found' => 'Фільтри не знайдені', 'No help topics found' => 'Категорії заявок не знайдено', 'No limit' => 'Без обмежень', 'No logs found' => 'Немає записів в логах', 'No one (disable Alerts and Notices)' => 'Ніхто (відключити сповіщення)', 'No organizations found!' => 'Організацій немає!', 'No pages found!' => 'Сторінок немає!', 'No parent selected' => 'Не обраний предок', 'No plugins installed yet — %s add one %s!' => 'Немає плагінів. — %s Додати %s!', 'No premade responses found!' => 'Немає жодної готової відповіді!', 'No restrictions' => 'Без обмежень', 'No roles defined yet — %s add one %s!' => 'Немає жодної ролі — %s додати роль %s!', 'No schedules defined yet — %s add one %s!' => 'Графіки не налаштовані — %s. Додайте один %s!', 'No such agent' => 'Такого працівника немає', 'No such field' => 'Немає такого поля', 'No such task' => 'Немає такого завдання', 'No such thread' => 'Немає такої гілки', 'No such ticket' => 'Такої заявки немає', 'No teams available for assignment' => 'Немає доступних команд для призначення', 'No teams found!' => 'Команди не створені!', 'No templates found!' => 'Шаблонів немає!', 'No thanks.' => 'Ні дякую.', 'No users found!' => 'Користувачів немає!', 'No, Cancel' => 'Ні, скасувати', 'None' => 'Нічого', 'None (Disable Logger)' => 'Ні (відключити журнал)', 'None: Use PHP mail function' => 'Ні: Використовувати PHP mail', 'Not Checked' => 'Не відмічено', 'Not Equal' => 'Не дорівнює', 'Not all selected items were updated' => 'Не всі обрані елементи були оновлені', 'Not currently translated' => 'Немає поточних перекладів', 'Not yet registered?' => 'Немаєте облікового запису?', 'Note content is required' => 'Введіть текст повідомлення', 'Note details' => 'Деталі замітки', 'Note posted successfully' => 'Примітку успішно відправлено', 'Note that some of the global settings can be overridden at department/email level.' => 'Зверніть увагу, що деякі з глобальних налаштувань можуть бути змінені на рівні відділу або e-mail.', 'Note title - summary of the note (optional)' => 'Назва замітки - короткий опис (опціонально)', 'Notes' => 'Примітки', 'Notes (%d)' => 'Нотатки (%d)', 'Notes about the canned response.' => 'Примітки до цієї готової відповіді.', 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => 'Дії не потрібні! Система вже оновлена до <b>%s</b> з усіма останніми патчами.', 'Nothing to do! System already upgraded to the current version' => 'Нічого робити не потрібно! Система вже оновлена до останньої версії', 'Notice sent to the user.' => 'Повідомлення відправлено користувачу.', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => 'Повідомлення, яке, відправляється користувачу, коли нова заявка створюється співробітником від імені користувача (наприклад, за телефонним дзвінком) (якщо включено).', 'November' => 'Листопад', 'Number' => 'Номер', 'Numeric value required (in hours)' => 'Потрібне числове значення (в годинах)', 'OAuth2 Authorization' => 'Авторизація OAuth2', 'OAuth2 Authorization for %s' => 'Авторизація OAuth2 для %s', 'OAuth2 Instance is Disabled' => 'Випадок OAuth2 вимкнено', 'OAuth2 Plugin must be enabled' => 'Плагін OAuth2 має бути ввімкнено', 'OK' => 'Ок', 'October' => 'Жовтень', 'Offline' => 'Оффлайн', 'Offline Page' => 'Оффлайн сторінка', 'On the' => 'На', 'Once' => 'Один раз', 'Once again, thank you for choosing osTicket as your new customer support platform! ' => 'Ще раз дякуємо Вам за вибір osTicket в якості платформи підтримки клієнтів! \\n', 'Once again, thank you for choosing osTicket.' => 'Ще раз дякуємо Вам за вибір osTicket.', 'One of my teams' => 'Одна з моїх команд', 'One or more Tickets selected is a merged child. %1$s cannot be %2$s.' => 'Одна або кілька дочірніх заявок об\'єднані. %1$s не можуть бути %2$s.', 'One or more Tickets selected is part of a merge. Merged Tickets cannot be %s.' => 'Одна або кілька заявок об\'єднані. Об\'єднані заявки не можуть бути %s.', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => 'Один або декілька %s використовуються і не можуть бути відключені/видалені.', 'One user' . "\0" . '%d users' => 'Один користувач' . "\0" . '%d користувачі' . "\0" . '%d користувачів' . "\0" . '%d користувачів', 'Online' => 'В мережі', 'Only open tickets can be assigned' => 'Можна призначати тільки відкриті заявки', 'Oops' => 'Отакої', 'Open' => 'Відкрити', 'Open Tasks' => 'Відкриті завдання', 'Open Tickets' => 'Відкриті заявки', 'Open a New Task' => 'Нове завдання', 'Open a New Ticket' => 'Нова заявка', 'Open image attachments in new tab or directly download. (CTRL + Right Click)' => 'Відкрити вкладені зображення в новій вкладці або завантажити. (CTRL + Правий Клік)', 'Open tickets: %d' => 'Відкритих заявок: %d', 'Opened' => 'Відкрито', 'Optional' => 'Опціонально', 'Optional internal note (recommended on assignment)' => 'Не обов\'язкова внутрішні нотатки (рекомендується при призначенні)', 'Optional reason for deleting %s' => 'Причина видалення %s', 'Optional reason for marking ticket as (un)answered' => 'Необов\'язкова причина для позначки заявки, як без відповіді/з відповіддю', 'Optional reason for releasing assignment' => 'Необовʼязкова причина для призначення', 'Optional reason for status change (internal note)' => 'Причина зміни статусу (внутрішня замітка)', 'Optional reason for the assignment' => 'Необовʼязкова причина призначення', 'Optional reason for the claim' => 'Необовʼязкова причина призначення собі', 'Optional reason for the deletion' => 'Причина видалення (не обов\'язково)', 'Optional reason for the referral' => 'Необовʼязкова причина для призначення', 'Optional reason for the transfer' => 'Необовʼязкова причина перепризначення', 'Optional reason for the update' => 'Необовʼязкова причина для оновлення', 'Optional response to the above issue.' => 'Додаткова відповідь на вищевказане питання.', 'Optional signature used on outgoing emails.' => 'Не обов\'язковий підпис, який використовується у відправлених листах.', 'Optionally select a leader for the team' => 'Виберіть лідера команди (не обов\'язково)', 'Optionally, choose acceptable file types.' => 'Дозволити завантажувати тільки дозволені типи файлів.', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => 'При необхідності введіть список типів файлів, з роздільниками-комами. (наприклад .doc, .pdf).', 'Optionally, this field can prevent closing a thread until it has valid data.' => 'Це поле може запобігти закриттю теми до тих пір, поки не будуть введені вірні дані.', 'Options' => 'Опції', 'Order' => 'Сортування', 'Order required' => 'Потрібен порядок', 'Organization' => 'Організація', 'Organization Account Manager' => 'Менеджер організації', 'Organization Data' => 'Дані організації', 'Organization ID Required' => 'Потрібно найменування організації', 'Organization ID must be specified for import' => 'Для імпорту повинен бути вказаний ідентифікатор організації', 'Organization Link' => 'Лінк організації', 'Organization Lookup' => 'Пошук організації', 'Organization Members' => 'Члени організації', 'Organization Not Found' => 'Організація не знайдена', 'Organization for %s' => 'Організація для %s', 'Organization with the same name already exists' => 'Організація з таким ім\'ям вже існує', 'Organizations' => 'Організації', 'Original' => 'Оригінал', 'Original Message' => 'Орігінал повідомлення', 'Original Thread Entry' => 'Оригінал теми', 'Oscar\'s A-Team' => 'Oscar\'s A-Team', 'Other' => 'Інше', 'Other Languages' => 'Інша мова', 'Other Resources' => 'Інші ресурси', 'Other Variables' => 'Інші Змінні', 'Other entries already exists' => 'Інші записи вже існують', 'Outgoing' => 'Вихідний', 'Outgoing Email' => 'Вихідна пошта', 'Outgoing Email Settings' => 'Налаштування вихідної пошти', 'Outgoing response' => 'Вихідна відповідь', 'Outline' => 'Контур', 'Overdue' => 'Термін закінчений', 'Overdue Icon' => 'Іконка протермінованості', 'Overdue Task Alert' => 'Повідомлення про прострочені завдання', 'Overdue Tasks' => 'Прострочені завдання', 'Overdue Ticket Alert' => 'Оповіщення про просрочені заявки', 'Overlimit Notice' => 'Повідомлення про перевищення ліміту', 'PARENT' => 'Батьківська', 'PHP Extensions' => 'Розширення PHP', 'PHP Settings' => 'Налаштування PHP', 'PHP Version' => 'Версія PHP', 'PNG support is required for Image Captcha' => 'Для зображення капчи потрібна підтримка PNG на сервері', 'POP mail servers do not support folders' => 'Поштовий POP сервер не підтримує папки', 'PS' => 'PS', 'Padding Character' => 'Символ заповнення', 'Page' => 'Сторінка', 'Page Content' => 'Керування контентом', 'Page Not Found' => 'Сторінка не знайдена: 404 Помилка!', 'Page body is required' => 'Потрібно тіло сторінки', 'Page information' => 'Інформація', 'Page is in-use!' => 'Сторінка використовується!', 'Pages' => 'Сторінки', 'Paper Size' => 'Розмір сторінки', 'Paper size used when printing tickets to PDF' => 'Розмір паперу, який використовується при друку заявок в PDF', 'Parameter count does not match query' => 'Кількість параметрів не відповідає запиту', 'Parent' => 'Батько', 'Parent Category' => 'Батьківська категорія', 'Parent Department' => 'Батьківській відділ', 'Parent Queue' => 'Батьківська черга', 'Parent Status' => 'Батьківський статус', 'Parent Topic' => 'Батьківська тема', 'Parent filter ID required' => 'Потрібен ідентифікатор батьківського фільтра', 'Participants' => 'Учасники', 'Participants: Send new activity notice' => 'Учасники: Відправити повідомлення про активність', 'Password' => 'Пароль', 'Password Change' => 'Зміна паролю', 'Password Policy' => 'Політика паролів', 'Password Required' => 'Потрібен пароль', 'Password Reset Email' => 'Відправити інструкцію по відновленню паролю e-mail', 'Password Reset Required' => 'Потрібено скидання паролю', 'Password change required to continue' => 'Для продовження необхідно змінити пароль', 'Password is too long' => 'Пароль надто довгий', 'Password must be at least 6 characters' => 'Пароль повинен містити не менше 6 символів', 'Password required' => 'Введіть пароль', 'Password reset is not enabled for your account. Contact your administrator' => 'Відповлення пароля для вашого облікового запису вимкнено. Зверніться до адміністратора', 'Password reset was attempted for agent: %1$s<br><br> Requested-User-Id: %2$s<br> Source-Ip: %3$s<br> Email-Sent-To: %4$s<br> Email-Sent-Via: %5$s' => 'Спроба зміни пароля співробітника: %1$s<br><br> Requested-User-Id: %2$s<br> Source-Ip: %3$s<br> Email-Sent-To: %4$s<br> Email-Sent-Via: %5$s', 'Password resets are disabled' => 'Відновлення паролів в системі відключено', 'Password update failed:' => 'Оновлення паролю не вдале:', 'Passwords do not match' => 'Паролі не співпадають', 'Patch %s applied successfully' => 'Патч %s встановлено', 'Permission Denied. You are not allowed to add collaborators' => 'Доступ заборонено. Ви не можете додавати співавторів', 'Permission Denied. You are not allowed to assign/claim tickets.' => 'Доступ заборонено. Вам не дозволено призначати заявки.', 'Permission Denied. You are not allowed to ban emails' => 'Доступ заборонено. Ви не можете блокувати e-mail', 'Permission Denied. You are not allowed to edit tickets' => 'Доступ заборонено. Ви не можете редагувати заявки', 'Permission Denied. You are not allowed to flag tickets overdue' => 'Доступ заборонено. Вам не дозволено відзначати заявки, як прострочені', 'Permission Denied. You are not allowed to remove emails from banlist.' => 'Доступ заборонено. Ви не можете видаляти e-mail з чорного списку.', 'Permission denied' => 'Доступ заборонено', 'Permissions' => 'Права доступу', 'Personal name' => 'Ім\'я', 'Phone' => 'Телефон', 'Phone Number' => 'Телефон', 'Phone number of ticket owner' => 'Номер телефону автора заявки', 'Phone number | ext' => 'Номер телефону | Код', 'Placeholder' => 'Підказка', 'Please Confirm' => 'Підтвердіть, будь-ласка', 'Please Confirm Email Address Page' => 'Сторінка підтвердження e-mail', 'Please Wait!' => 'Будь ласка, зачекайте!', 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => 'Будь ласка, поміняйте права файлу конфігурації (%1$s), щоб прибрати права для запису. наприклад <i>chmod 644 %2$s</i>', 'Please check an assignee to release assignment' => 'Будь ласка підтвердіть згоду на завершення', 'Please check assignee(s) to release assignment.' => 'Будь ласка, перевірте призначених, щоб звільнити призначення.', 'Please confirm to continue.' => 'Для продовження, підтвердіть, будь-ласка.', 'Please consider turning off register globals if possible' => 'Спробуйте відключити register globals в налаштуваннях сервера', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => 'Будь ласка, не відміняйте і не закривайте браузер. Будь-які помилки на цьому етапі будуть фатальними.', 'Please enter the code you were sent' => 'Введіть код, який ви отримали', 'Please enter your username or email' => 'Введіть логін або e-mail', 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.' => 'Будь-ласка, %1$s напишіть нам %2$s про інші поліпшення, які Ви б хотіли бачити в osTicket, щоб ми могли додати їх у майбутньому так, як ми продовжуємо розвивати osTicket.', 'Please fill in the form below to open a new ticket.' => 'Для створення заявки, вкажіть, будь-ласка, необхідні дані.', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => 'Будь ласка заповніть інформацію нижче, щоб продовжити установку osTicket. Всі поля обов\'язкові.', 'Please follow the instructions below to give read and write access to the web server user.' => 'Дотримуйтесь інструкцій для надання доступу на читання і запис файлу конфігурації системою.', 'Please make at least {0} selections. {1} checked so far.' => 'Виберіть принаймні {0}. Поки обрано {1}.', 'Please manually check the Fetch Folder' => 'Будь ласка, вручну перевірте теку Fetch', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => 'Будь ласка, майте на увазі, що нестандартні змінні залежать від контексту застосування. За найсвіжішою документацією, звертайтеся до вики osTicket.', 'Please note that updates will be reflected system-wide.' => 'Будь ласка, зверніть увагу, що зміни будуть відображені у всій системі.', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => 'Зверніть увагу на помилки, якщо такі є, де %1$s з %2$s.', 'Please provide your email address and a ticket number.' => 'Зазначте, будь-ласка, адресу своєї ел.пошти та номер заявки.', 'Please re-enter the text again' => 'Будь ласка, введіть текст знову', 'Please refer to %s for more information about changes and/or new features.' => 'Будь ласка, зверніться до %s за додатковою інформацією про зміни та/або за новою функціональностю.', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => 'Будь ласка, зверніться до %1$s керівництва з оновлення %2$s для додаткової інформації.', 'Please remove {0} selection(s).' => 'Видалення обраних {0}.', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => 'Будь ласка перейменуйте файл конфігурації <b>include/%s</b> в <b>include / ost-config.php</b> щоб уникнути можливих конфліктів', 'Please select at least one entry.' => 'Будь ласка виберіть як мінімум один запис.', 'Please take a minute to delete <strong>setup</strong> directory (../setup/) for security reasons.' => 'Будь ласка, приділіть хвилину, щоб видалити каталог <strong>setup</strong> (../setup/) з міркувань безпеки.', 'Please try again!' => 'Спробуйте ще раз!', 'Please wait while we generate the export' => 'Зачекайте, будь ласка, поки дані генеруються', 'Please wait... it will take a second!' => 'Будь ласка зачекайте... це займе кілька секунд!', 'Please wait... while we install your new support ticket system!' => 'Будь ласка, зачекайте ..., поки ми встановимо Вашу нову систему заявок!', 'Please wait... while we upgrade your osTicket installation!' => 'Зачекайте будь ласка, поки ми оновлюємо osTicket!', 'Plugin' => 'Плагін', 'Plugin Information' => 'Відомості про плагін', 'Plugin Instance' => 'Екземпляр плагіна', 'Plugin Instances' => 'Примірники плагінів', 'Plugin Name' => 'Назва плагіну', 'Plugin Requires' => 'Потрібен плагін', 'Plugin Settings' => 'Налаштування плагіна', 'Plugin description and instructions' => 'Опис плагіна та настанови', 'Plugins' => 'Плагіни', 'Plural Name' => 'Ім\'я у множині', 'Port Number' => 'Номер порту', 'Port required' => 'Вкажіть порт', 'Post Internal Note' => 'Опублікувати внутрішні нотатки', 'Post Note' => 'Опублікувати замітку', 'Post Reply' => 'Відповісти', 'Post Update' => 'Оновлено', 'Post a Reply' => 'Відповідь', 'Post-Install Setup' => 'Постінсталляційне налаштування', 'Post-upgrade' => 'Після оновлення', 'Poster' => 'Оголошення', 'Powered by' => 'Працює на', 'Preferences' => 'Налаштування', 'Preferred Language' => 'Оберіть мову', 'Preferred Locale' => 'Вибрати потрібну мову', 'Prefix already in-use' => 'Префікс вже використовується', 'Premade' => 'Готовий', 'Premade Replies' => 'Готові відповіді', 'Prerequisites' => 'Необхідні умови', 'Preview' => 'Попередній перегляд', 'Preview Task' => 'Перегляд завдання', 'Preview Ticket' => 'Перегляд заявки', 'Primary Contacts' => 'Основні контакти', 'Primary Data Source' => 'Первинне джерело даних', 'Primary Department' => 'Відділ за замовчуванням', 'Primary Language' => 'Основна мова', 'Primary Members' => 'Первинні', 'Primary Role' => 'Основна роль', 'Primary contacts see all tickets' => 'Первинні контакти можуть бачити всі заявки', 'Print' => 'Друк', 'Print <b>Internal</b> Notes/Comments' => 'Друк <b>внутрішніх</b> нотатків/коментарів', 'Print Events' => 'Друк подій', 'Print Notes' => 'Друк нотатків', 'Print Thread Events' => 'Друг гілки подій', 'Priority' => 'Пріоритет', 'Priority Level' => 'Рівень пріоритету', 'Private' => 'Приватна', 'Private — Only agents can register users' => 'Закрита - Тільки співробітники можуть реєструвати користувачів', 'Private/Internal' => 'Приватна/Внутрішня', 'Problems assigning the ticket.' => 'Помилка призначення заявки.', 'Problems marking the the ticket overdue.' => 'Помилка при зміні стану заявки на просрочену. Пробуйте ще раз.', 'Profile' => 'Профіль', 'Profile preferences and settings' => 'Налаштування профілю', 'Profile update error.' => 'Помилка оновлення профілю.', 'Profile updated successfully' => 'Профіль оновлено успішно', 'Prompt' => 'Підтвердження', 'Properties' => 'Налаштування', 'Protocol' => 'Протокол', 'Public' => 'Публічна', 'Public URL' => 'Веб-адреса', 'Public — Anyone can register' => 'Публічний: Любий може зареєструватися', 'Published' => 'Опублікований', 'Purge Logs' => 'Очистити журнали', 'Query argument is required' => 'Потрібен аргумент запиту', 'Query returned 0 results.' => 'Запит повернув 0 результатів.', 'Query token not found' => 'Параметр запиту не знайдений', 'QuerySet is read-only' => 'QuerySet доступний тільки для читання', 'Question' => 'Запитання', 'Question already exists' => 'Питання вже існує', 'Question required' => 'Потрібне питання', 'Queue' => 'Черга', 'Queue Deletion' => 'Черга видалена', 'Queue Name' => 'Назва черги', 'Queue Search Criteria' => 'Критерій черги пошуку', 'Queues' => 'Черги', 'Quick Filter' => 'Швидкий фільтр', 'Random' => 'Випадковий', 'Range: ' => 'Діапазон: ', 'Raw Email Headers' => 'Оригінальний текст E-Mail заголовків', 'Re-enter your username or email' => 'Повторно введіть ім\'я користувача або email', 'Reason for editing the task (optional)' => 'Причина редагування завдання (не обов\'язково)', 'Reason for editing the ticket (optional)' => 'Причина редагування завдання (не обов\'язково)', 'Reassign' => 'Перепризначити', 'Received From: %1$s <%2$s>' => 'Отримано від: %1$s <%2$s>', 'Recent Searches' => 'Найчастіше шукають', 'Recipient' => 'Отримувач', 'Recipients' => 'Отримувачі', 'Recommended' => 'Рекомендовано', 'Redirect URL used after replying to a ticket.' => 'URL перенаправлення, який використовується після відповіді на заявку.', 'Refer' => 'Відноситься до', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => 'Зверніться до %1$s керівництва з оновлення %2$s, для актуальної інформації', 'Refer to the %s Installation Guide %s on the wiki for more information.' => 'Зверніться до %s керівництва по встановленню %s на вікіпедії для отримання додаткової інформації.', 'Referee' => 'Суддя', 'Referesh Token Expired' => 'Термін дії оновленого токена минув', 'Referrals' => 'Послідовники', 'Refresh' => 'Оновити', 'Refresh Token' => 'Оновити токен', 'Refresh the current page to restore and continue your draft.' => 'Оновіть поточну сторінку, щоб відновити дані і продовжити роботу.', 'Regex compile error: (#%s)' => 'Помилка компіляції виразу: (#%s)', 'Register' => 'Реєстрація', 'Register: %s' => 'Реєстрація: %s', 'Registered' => 'Зареєстрований', 'Registration Method' => 'Тип реєстрації', 'Registration Required' => 'Обов\'язкова реєстрація', 'Regular Expression' => 'Регулярний вираз', 'Reject Ticket' => 'Відхилити заявку', 'Related Resources' => 'Відповідні ресурси', 'Related Tickets' => 'Пов\'язані заявки', 'Relative Date and Time' => 'Відносні дата та час', 'Relative Time' => 'Відносний час', 'Release' => 'Заведена', 'Release (unassign) Ticket' => 'Відпустити (скасувати призначення) заявки', 'Release Confirmation' => 'Підтвердити заведення', 'Release Notes' => 'Зміни у версії', 'Relevance' => 'Актуальність', 'Reload' => 'Оновити', 'Remember to back up your osTicket database' => 'Не забудьте зробити резервну копію бази даних osTicket', 'Remote Mailbox' => 'Віддалена поштова скринька', 'Remove' => 'Видалити', 'Remove Existing Data?' => 'Видалити існуючі дані?', 'Remove all data entered for <u> %s </u>?' => 'Видалити всі записи для <u> %s </u>?', 'Removed %d referrals' => 'Видалені %d направлень', 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => 'Перейменуйте файл <b>include/settings.php</b> в <b>include/ost-config.php</b> та натисніть кнопку продовжити.', 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => 'Перейменуйте файл зразка <b>include/ost-sampleconfig.php</b> в <b>ost-config.php</b> і натисніть продовжити.', 'Renew' => 'Відновити', 'Reopen' => 'Перевідкрити', 'Reopen Auto Assignment' => 'Відновити автоматичне призначення', 'Reopen Count' => 'Лічильник перевідкриття', 'Reopen Date' => 'Дата перевідкриття', 'Reopen Status' => 'Статус перевідкритої', 'Reopen Task #%s' => 'Перевідкрити завдання #%s', 'Reopened' => 'Повторити запит', 'Reopened by <b>{somebody}</b> {timestamp}' => 'Відкрито заново <b>{somebody}</b> {timestamp}', 'Repeats' => 'Повтор', 'Reply' => 'Відповідь', 'Reply Redirect' => 'Перенаправлення відповіді', 'Reply Separator Tag' => 'Розподільник тексту повідомлення', 'Reply To' => 'Відповісти', 'Reply posted successfully' => 'Відповідь опублікована', 'Reply separator is required to strip quoted reply.' => 'Роздільник відповіді потрібен для розбивки цитованої відповіді.', 'Reply-To Email' => 'Електронна пошта для відповіді', 'Reply-To Name' => 'Ім\'я для відповіді', 'Report timeframe' => 'Період звіту', 'Request failed - retry again!' => 'Не вдалося виконати запит - спробуйте ще раз!', 'Require Client Login' => 'Потрібна авторизація користувача', 'Require Help Topic to Close' => 'Потрібно вказати категорію для закриття', 'Require agents to turn on 2FA' => 'Вимагати від агентів увімкнення 2FA', 'Require email verification on "Check Ticket Status" page' => 'Вимагати перевірки email на сторінці "Перевірити стан заявки"', 'Require entry to close a thread' => 'Потрібно додати запис, щоб закрити тему', 'Require login to view any attachments' => 'Потрібен вхід для перегляду будь-яких вкладень', 'Require password change at next login' => 'Вимагати зміни пароля при наступному вході', 'Require password change on login' => 'Обов\'язкова зміна паролю при першому вході', 'Require registration and login to create tickets' => 'Потребувати реєстрації та авторизації для створення заявок', 'Required' => 'Обов\'язково', 'Required for Agents' => 'Обов\'язково для співробітника', 'Required for EndUsers' => 'Обов\'язково для користувача', 'Required for mail fetching' => 'Потрібно для вибірки пошти', 'Required option not passed: "%s"' => 'Потрібний параметр не пройдено: "%s"', 'Required to close a thread' => 'Потрібно закрити тему', 'Required to close ticket' => 'Потрібно закрити заявку', 'Resend' => 'Надіслати', 'Resend Entry' => 'Надіслати запис', 'Resent' => 'Надіслати', 'Reset' => 'Очистити', 'Reset 2FA' => 'Скинути 2FA', 'Reset Access' => 'Скинути доступ', 'Reset Agent Permissions' => 'Скинути дозволи Агента', 'Reset Changes' => 'Скинути зміни', 'Reset Permissions' => 'Скинути права доступу', 'Reset Token Expiration' => 'Термін дії ключа зміни', 'Reset link used by the password reset feature' => 'Посилання, що використовується для відновлення пароля', 'Resource Owner' => 'Власник ресурсу', 'Resource Owner Required' => 'Потрібен власник ресурсу', 'Response' => 'Відповідь', 'Response Time' => 'Час відповіді', 'Response content is required' => 'Введіть текст відповіді', 'Response required' => 'Потрібна відповідь', 'Response text is required' => 'Потрібен текст для відповіді', 'Response/Reply Template' => 'Шаблон відповіді', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => 'Відновіть попередню версію з резервної копії і спробуйте ще раз або %1$s перегляньте довідку %2$s.', 'Restrict by File Type' => 'Обмеження по типу файлу', 'Retype Password' => 'Введіть пароль ще раз', 'Retype admin\'s password. Must match.' => 'Повторіть введення пароля адміністратора. Вони повинні збігатися.', 'Role' => 'Роль', 'Role for primary department is required' => 'Вкажіть роль основного відділу', 'Role updated successfully' => 'Роль оновлена', 'Roles' => 'Ролі', 'Roles are used to define agents\' permissions' => 'Ролі використовуються для визначення прав доступу співробітників', 'Rules' => 'Правила', 'Rules Matching Criteria' => 'Правила, які відповідають умовам', 'Rules are applied based on the criteria.' => 'Правила застосовуються на підставі критерію.', 'SLA' => 'SLA', 'SLA Due Date' => 'Дата завершення SLA', 'SLA Plan' => 'SLA план', 'SLA can be overridden on ticket transfer or help topic change' => 'Перевизначення SLA можливо при переміщенні заявки або при зміні категорії заявки', 'SLA\'s Default' => 'SLA за-замовчуванням', 'SMTP' => 'SMTP', 'SMTP Settings' => 'Налаштування SMTP', 'SQL errors' => 'Помилки SQL', 'SYSTEM' => 'Система', 'SYSTEM (Auto Assignment)' => 'СИСТЕМА (Автопризначення)', 'SYSTEM (Canned Reply)' => 'СИСТЕМА (Шаблон відповіді)', 'SYSTEM BAN LIST filter is <b>DISABLED</b>' => 'Системний чорний список <b>деактивовано</b>', 'Same as' => 'те саме, що й', 'Sat-Sun' => 'Сб.-Нд.', 'Saturday' => 'Субота', 'Save' => 'Зберегти', 'Save Changes' => 'Зберегти зміни', 'Save Draft' => 'Зберігти чернетку', 'Save Search' => 'Збережений пошук', 'Save and Resend' => 'Зберігти і надіслати', 'Saved queue with same name exists' => 'Збережена черга з таким ім\'ям вже існує', 'Saving' => 'Збреження', 'Schedule' => 'Розклад', 'Schedule Details' => 'Деталі розкладу', 'Schedule\'s timezone' => 'Часовий пояс розкладів', 'Schedules' => 'Розклад', 'Schema' => 'Схема', 'Schema Signature' => 'Підпис схеми', 'Search' => 'Пошук', 'Search Results' => 'Результати пошуку', 'Search Title' => 'Поле пошуку', 'Search by email, phone or name' => 'Пошук по e-mail, номеру телефону або імені', 'Search existing organizations or add a new one.' => 'Пошук існуючих організацій або створення нової.', 'Search existing users or add a new user.' => 'Пошук існуючих користувачів або додавання нового.', 'Search existing users.' => 'Пошук існуючих користувачів.', 'Search items' => 'Пошук полів', 'Search our knowledge base' => 'Пошук в базі знань', 'Search term cannot have more than %d keywords' => 'Пошуковий термін не може містити більш ніж %d ключових слів', 'Search term cannot have more than 3 keywords' => 'Пошуковий запит не може містити більше 3 ключових слів', 'Second' => 'Друга', 'Secondary Data Source' => 'Вторинне джерело даних', 'Secondary Languages' => 'Другорядна мова', 'Section Break' => 'Розрив секції', 'Security Alerts' => 'Попередження системи безпеки', 'See all tickets in search results, regardless of access' => 'Дивитися всі заявки в результатах пошуку, незалежно від доступу', 'Select' => 'Обрати', 'Select Action' => 'Обрати дію', 'Select Active Collaborators' => 'Обрати активного співавтора', 'Select Agent' => 'Оберіть співробітника', 'Select Authentication' => 'Виберіть автентифікацію', 'Select Contacts' => 'Обрати контакти', 'Select Day of the Week' => 'Оберіть день тиижня', 'Select Default Department' => 'Обрати відділ за замовчуванням', 'Select Default Email Template Set' => 'Обрати шаблон для e-mail листів за замовчуванням', 'Select Department' => 'Обрати відділ', 'Select FAQ Category' => 'Обрати категорію FAQ', 'Select FROM Email' => 'Оберіть адресу відправника', 'Select Help Topic' => 'Обрати категорію', 'Select Landing Page' => 'Оберіть стартову сторінку', 'Select Offline Page' => 'Оберіть сторінку для офф-лайн режиму', 'Select One' => 'Обрати один', 'Select Organization' => 'Обрати організацію', 'Select Page Type' => 'Обрати тип сторінки', 'Select Print Paper Size' => 'Оберіть розмір сторінки для друку', 'Select Role' => 'Оберіть роль', 'Select Source' => 'Обрати джерело', 'Select Storage Backend' => 'Файлове сховище', 'Select Team' => 'Оберіть команду', 'Select Thank-You Page' => 'Оберіть сторінку подяки', 'Select Ticket' => 'Оберіть заявку', 'Select Type' => 'Виберіть тип', 'Select User' => 'Вибрати користувача', 'Select a Channel' => 'Оберіть канал', 'Select a Default' => 'Обрати стандартну', 'Select a Help Topic' => 'Оберіть розділ довідки', 'Select a Language' => 'Оберіть мову', 'Select a Team' => 'Оберіть команду', 'Select a canned response' => 'Оберіть готову відповідь', 'Select a default ticket queue' => 'Вибір черги за замовчуванням для заявок', 'Select a department' => 'Оберіть підрозділ', 'Select a valid SLA' => 'Виберіть коректний SLA', 'Select a valid department' => 'Оберіть відділ', 'Select a valid queue' => 'Виберіть коректну чергу', 'Select a valid role' => 'Виберіть коректну роль', 'Select a value from the list' => 'Оберіть значення зі списку', 'Select an Action' => 'Обрати дію', 'Select an Agent' => 'Оберіть співробітника', 'Select an Agent OR a Team' => 'Обрати співробітника або команду', 'Select an agent or team from the list' => 'Оберіть співробітника або команду зі списку', 'Select an item from the list' => 'Оберіть значення зі списку', 'Select from email address' => 'Виберіть адресу відправника', 'Select or Add New Collaborators' => 'Обрати або додати нового співавтора', 'Select protocol' => 'Оберіть протокол', 'Select recipient(s)' => 'Виберіть одержувачів', 'Select the departments the agent is allowed to access and the corresponding effective role.' => 'Оберіть відділи співробітників, яким дозволений доступ і оберіть роль.', 'Select the sorting options available in the sorting drop-down when viewing the queue. New items can be added via the drop-down below.' => 'Виберіть параметри сортування в списку при перегляді черзі. Нові елементи можуть бути додані за допомогою списку нижче.', 'Selected date is earlier than permitted' => 'Обрана дата раніше, ніж мінімально допустима', 'Selected date is later than permitted' => 'Обрана дата пізніше, ніж максимально допустимо', 'Selection required' => 'Потрібен вибір', 'Send Activation Email' => 'Активація відправлена на e-mail', 'Send Email' => 'Відправити e-mail', 'Send Message' => 'Відправити повідомлення', 'Send Password Reset Email' => 'Відправити інструкцію по відновленню паролю e-mail', 'Send a welcome email with login information' => 'Надіслати вітальний лист з реєстраційною інформацією', 'Send account activation email to %s.' => 'Відправити лист активації на %s.', 'Send an Email' => 'Надіслати e-mail', 'Send the agent a password reset email' => 'Надіслати співробітнику посилання по електронній пошті для скидання пароля', 'Separate' => 'Розділити', 'Separate Threads' => 'Розділені гілки', 'September' => 'Вересень', 'Sequence' => 'Послідовність', 'Sequences are used to generate sequential numbers. Various sequences can be used to generate sequences for different purposes.' => 'Послідовності використовуються для створення послідовних чисел. Послідовності можна використовувати\\nдля використання у різних цілях.', 'Server Information' => 'Відомості про сервер', 'Server configuration error' => 'Помилка конфігурації сервера', 'Service Level Agreement' => 'Угода про рівень обслуговування', 'Service Level Agreements' => 'Угода про рівень обслуговування', 'Service Time' => 'Час опрацювання', 'Services' => 'Служби', 'Session timed out due to inactivity' => 'Сесія закінчилася через відсутність активності', 'Set' => 'Встановити', 'Set Agent Password' => 'Встановіть пароль працівника', 'Set Department' => 'Встановіть підрозділ', 'Set Help Topic' => 'Обрати категорію', 'Set Password' => 'Встановити пароль', 'Set Priority' => 'Встановіть пріоритет', 'Set SLA Plan' => 'Встановіть SLA план', 'Set Ticket Status' => 'Встановити стан заявки', 'Set status for all children.' => 'Задати статус для всіх дочірніх заявок.', 'Set the editor spacing to Single or Double when pressing Enter.' => 'Встановити інтервал редактора на одиночний або подвійний при натисканні Enter.', 'Setting a %s will override %s' => 'Налаштування %s перезапише %s', 'Setting default timezone is highly recommended' => 'Налаштування часового поясу за замовчуванням', 'Settings' => 'Налаштування', 'Setup' => 'Установка', 'Setup completed successfully' => 'Налаштування успішно завершено', 'Shape Color' => 'Колір форми', 'Short Answer' => 'Коротка відповідь', 'Short descriptive name.' => 'Коротка назва для опису.', 'Show Avatars' => 'Показувати аватари', 'Show Avatars on thread view.' => 'Показувати аватари при перегляді теми.', 'Show Images' => 'Показати зображення', 'Show all tickets' => 'Показати всі заявки', 'Show date/time relative to user\'s timezone' => 'Показати дату та час по відношенню до часового поясу користувача', 'Show time selection with date picker' => 'Показати вибір дати та часу', 'Showing' => 'Відображається', 'Sign In' => 'Увійти', 'Sign Out' => 'Вийти', 'Sign in with' => 'Увійдіть за допомогою', 'Sign-In Page' => 'Сторінка аутентифікації', 'Sign-in Login Banner' => 'Банер на формі входу', 'Signature' => 'Підпис', 'Signature is made available as a choice, on ticket reply.' => 'Підпис можна обрати, при відповіді на заявку.', 'Single' => 'Одиночний', 'Site Pages' => 'Сторінки сайту', 'Size' => 'Розмір', 'Size and maximum uploads setting mainly apply to web tickets.' => 'Розмір і максимальна кількість завантажуваних файлів для заявок через веб-портал.', 'Small' => 'Невеликі', 'Solution' => 'Рішення', 'Some variables may not be a valid for this context. Please check for spelling errors and correct usage for %s.' => 'Деякі змінні не можуть бути допустимим для данного контексту. Будь ласка, перевірте на наявність орфографічних помилок і правильного використання для %s.', 'Someone else could be working on the same ticket.' => 'Хтось міг би працювати в цій заявці.', 'Something went wrong' => 'Щось пішло не так', 'Sort' => 'Сортування', 'Sort By' => 'Сортувати за', 'Sort Criteria Title' => 'Заголовок критерію сортування', 'Sort Order' => 'Порядок сортування', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => 'Щоб відсортувати форми для цієї заявки, просто перетягніть їх. Використовуйте поле нижче, щоб додати нові форми до заявки.', 'Sortable' => 'Сортований', 'Sorting Mode' => 'Режим сортування', 'Source' => 'Джерело', 'Space Used' => 'Зайняте місце', 'Space for Attachments' => 'Зайняте місце файлами', 'Staff' => 'Персонал', 'Staff Control Panel' => 'Панель керування персоналом', 'Staff Panel' => 'Портал співробітника', 'Stale Tasks' => 'Застарілі завдання', 'Start' => 'Початок', 'Start Upgrade Now' => 'Почати оновлення зараз', 'Start writing your response here. Use canned responses from the drop-down above' => 'Почніть писати відповідь тут. Можете використовувати готові відповіді зі списку', 'Start writing your update here.' => 'Почніть писати повідомлення для оновлення заявки.', 'Starts With' => 'Починається з', 'Starts at' => 'Початок з', 'Starts on' => 'Початок з', 'State' => 'Статус', 'State name (e.g. open or closed)' => 'Назва статуса (наприклад, відчинено або зачинено)', 'Statistics' => 'Статистика', 'Statistics of tickets organized by department, help topic, and agent.' => 'Статистика заявок відсортована по відділах, категоріям, і співробітникам.', 'Stats' => 'Статистика', 'Status' => 'Статус', 'Status Changed' => 'Стан змінено', 'Status Name' => 'Назва статусу', 'Status and Settings' => 'Налаштування і статуси', 'Status changed to %s' => 'Стаус змінено на %s', 'Status label' => 'Назва статусу', 'Status selection required' => 'Необхідно обрати статус', 'Stay up to date' => 'Використовуєте найсвіжішу версію', 'Still busy... smile #' => 'Усе ще зайнято... жарт #', 'Stock Templates' => 'Стандартні шаблони', 'Store Attachments' => 'Зберігання вкладень', 'Strict Matching' => 'Сувора відповідність', 'Strip Quoted Reply' => 'Показувати цитовану відповідь', 'Subject' => 'Тема', 'Subject required' => 'Потрібна тема', 'Subject, if any' => 'Тема, якщо є', 'Submit' => 'Відправити', 'Submitter of the thread item' => 'Відправник теми', 'Submitter: Send receipt confirmation' => 'Відправник: Відправити підтвердження отримання', 'Successfully %1$s %2$s.' => 'Успішно %1$s %2$s.', 'Successfully Updated Credentials.' => 'Облікові дані успішно оновлено.', 'Successfully activated %s' => 'Успішно активовано %s', 'Successfully added %s' => 'Успішно додано %s', 'Successfully added %s.' => 'Додано %s.', 'Successfully archived %s' => 'Успішно архівовано %s', 'Successfully changed status of %1$s to %2$s' => 'Успішно змінено стан %1$s на %2$s', 'Successfully deleted %s.' => 'Успішно видалено %s.', 'Successfully deleted%s.' => 'Успішно видалено %s.', 'Successfully disabled %s' => 'Успішно деактивовано %s', 'Successfully enabled %s' => 'Успішно активовано %s', 'Successfully imported %1$d %2$s' => 'Успішно імпортовано %1$d %2$s', 'Successfully installed %s' => 'Успішно встановлено %s', 'Successfully made %s PRIVATE' => 'Успішно змінено %s на <b>приватне</b>', 'Successfully made %s PUBLIC' => 'Успішно змінено %s на <b>публічне</b>', 'Successfully managed selected end users' => 'Успішно відредаговані обрані користувачі', 'Successfully managed selected organizations' => 'Обрані організації успішно відредаговані', 'Successfully managed selected queues' => 'Успішно відредаговані обрані черги', 'Successfully published %s' => 'Опубліковано %s', 'Successfully removed %s.' => 'Видалено %s.', 'Successfully set sorting configuration' => 'Сортування успішно виконане', 'Successfully unpublished %s' => 'Публікація скасована %s', 'Successfully updated %s' => 'Успішно оновлено %s', 'Successfully updated %s.' => 'Оновлено %s.', 'Summary of the category.' => 'Короткий опис категорії.', 'Sunday' => 'Неділя', 'Supplemental Filters' => 'Додаткові фільтри', 'Support Center' => 'Центр підтримки', 'Support Center Home' => 'Центр підтримки', 'Support Ticket System' => 'Система заявок', 'Support Ticket System Offline' => 'Система заявок в автономному режимі', 'Support ticket request created' => 'Заявка створена', 'Supported Variables' => 'Змінні для використання', 'Syntax error, malformed JSON' => 'Синтаксична помилка, неправильний формат JSON', 'System' => 'Система', 'System Alerts' => 'Системні оповіщення', 'System Default' => 'За замовчуванням', 'System Default Backdrop' => 'Системний фон', 'System Default Logo' => 'Логотип за замовчуванням', 'System Emails' => 'Системна пошта', 'System Errors' => 'Помилки системи', 'System Languages' => 'Системна мова', 'System Logs' => 'Системні журнали', 'System Management Templates' => 'Системні шаблони', 'System Offline' => 'Система вимкнена', 'System Settings' => 'Системні налаштування', 'System Settings and Preferences' => 'Системні налаштування', 'System admin email is required' => 'Потрібна адреса електронної пошти системного адміністратора', 'System ban list is empty.' => 'Системний банлист порожній.', 'System default department cannot be private' => 'Системний відділ за замовчуванням не може бути приватний', 'System is set to offline mode' => 'Система вимкнена для користувачів.', 'System upgrade is pending' => 'Заплановано оновлення системи', 'System-wide default ticket settings and options.' => 'Вибір налаштування і параметрів заявок.', 'Table prefix required' => 'Введіть префікс таблиці', 'Target' => 'Ціль', 'Target Channel' => 'Цільовий канал', 'Target required' => 'Потрібна мета', 'Task' => 'Завдання', 'Task #%1$s deleted by %2$s' => 'Завдання #%1$s видалене %2$s', 'Task #%1$s: %2$s' => 'Завдання #%1$s: %2$s', 'Task #%s' => 'Завдання #%s', 'Task #%s deleted' => 'Завдання #%s видалене', 'Task #%s: %s' => 'Завдання #%s: %s', 'Task #%s: %s %s' => 'Завдання #%s: %s %s', 'Task %1$s<br/> Thread Entry: %2$s' => 'Завдання %1$s<br/> Поток: %2$s', 'Task Assignment Alert' => 'Повідомлення про призначення завдання', 'Task Attachment Settings' => 'Налаштування вкладень в завданнях', 'Task Count' => 'Кількість завдань', 'Task Created From Thread Entry' => 'Завдання, створене з запису потоку', 'Task Email Templates' => 'Шаблони завдань по e-mail', 'Task Information' => 'Інформація про завдання', 'Task Number' => 'Номер завдання', 'Task Queue' => 'Черга завдань', 'Task Settings and Options' => 'Налаштування завдань', 'Task Summary' => 'Відомості про завдання', 'Task Thread' => 'Гілка завдання', 'Task Transfer Alert' => 'Повідомлення про передачу завдання', 'Task Updated' => 'Завдання оновлене', 'Task Visibility & Assignment' => 'Видимість завдань та призначення', 'Task already in the department' => 'Завдання вже знаходиться у цьому відділі', 'Task assigned to %s' => 'Завдання призначене %s', 'Task closed' => 'Завдання закрито', 'Task doesn\'t have any collaborators.' => 'Завдання не має співавторів.', 'Task reopened' => 'Завдання знову відкрито', 'Tasks' => 'Завдання', 'Tasks Count' => 'Кількість завдань', 'Team' => 'Команда', 'Team Assigned' => 'Призначена Команда', 'Team Information' => 'Інформація про команду', 'Team Lead' => 'Керівник команди', 'Team Members' => 'Члени команди', 'Team Name' => 'Назва команди', 'Team does not have members' => 'Команда не має членів', 'Team is disabled' => 'Команда деактивована', 'Team name already exists' => 'Ім\'я команди вже існує', 'Team name is required' => 'Введіть назву команди', 'Team selection required' => 'Необхідно обрати команду', 'Teams' => 'Команди', 'Teams (%d)' => 'Команди (%d)', 'Template Fetch Error' => 'Помилка вибірки шаблону', 'Template Set' => 'Набір шаблонів', 'Template Set To Clone' => 'Шаблон для клонування', 'Template information' => 'Інформація про шаблон', 'Template name already exists' => 'Вказане ім\'я шаблону вже існує', 'Template set is required' => 'Потрібен текст для відповіді', 'Template used on ticket response/reply' => 'Шаблон, який використовується при відповіді на заявку', 'Template used to notify collaborators on task activity.' => 'Шаблон повідомлень співавторів при активності в завданні.', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => 'Шаблон, який використовується для повідомлення співавторів при активності у заявці (наприклад, про постановлення в копію при відповіді)', 'Templates' => 'Шаблони', 'Temporary Password' => 'Тимчасовий пароль', 'Term too short!' => 'Термін занадто короткий!', 'Test Outgoing Email' => 'Тестувати вихідної пошти', 'Test email sent successfully to <%s>' => 'Тестове повідомлення віправлено <%s>', 'Text' => 'Текст', 'Text Input' => 'Текстове поле', 'Text Overflow' => 'Переповнення тексту', 'Text shown in before any input from the user' => 'Текст, який відображається у формі до того, як користувач почне щось вводити', 'Text shown inline with the widget' => 'Текст, який показується на банері з віджитом', 'Thank You for Choosing osTicket!' => 'Дякуємо Вам за вибір osTicket!', 'Thank you for being a loyal osTicket user!' => 'Спасибі Вам, як відданому користувачеві osTicket!', 'Thank you for taking the time to upgrade your osTicket intallation!' => 'Дякуємо, що знайшли час для оновлення osTicket!', 'Thank you!' => 'Дякуємо!', 'Thank-You Page' => 'Сторінка "Дякуємо"', 'Thanks for registering for an account.' => 'Дякуємо за реєстрацію облікового запису.', 'The "file_uploads" directive is disabled in php.ini' => 'В php.ini відключена директива «file_uploads»', 'The %s task reports there is work to do' => 'Задача %s говорить про те, що є робота', 'The GD extension is required' => 'Потрібне розширення GD на сервері', 'The MySQL user must have full rights to the database.' => 'Користувач MySQL повинен мати повні права на базу даних.', 'The URL of your helpdesk, its name, and the default system email address' => 'Веб-адреса вашої системи заявок, ім\'я та e-mail системи за умовчанням', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => 'Скрипт установки проведе вас по кроках установочного процесу. Ви в хвилинах від роботи системи підтримки клієнтів!', 'The issue summary must be a field that supports user input, such as short answer' => 'Опис проблеми має бути полем, що підтримує ввід тексту, наприклад, як поле короткої відповіді', 'The lock you hold on this ticket will expire soon. Would you like to renew the lock?' => 'Блокування в цій заявці скоро закінчується. Хочете оновити блокування?', 'The name of your support system e.g [Company Name] Support' => 'Назва системи заявок, наприклад, Підтримка [назва компанії]', 'The order of thread entries' => 'Порядок записів', 'The originator of this extension cannot be verified' => 'Автор цього розширення не перевірений', 'The search did not match any FAQs.' => 'Не було знайдено відповідних FAQ.', 'The selected Ticket' . "\0" . 'The selected Tickets' => 'Обрана заявка' . "\0" . 'Обрані заявки' . "\0" . 'Обрані заявки' . "\0" . 'Обрані заявки', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => 'Майстер оновлення проведе Вас через всі кроки на шляху процесу оновлення. Хоча ми намагаємося добитися, щоб процес оновлення був простим і безпроблемним, але ми не можемо гарантувати, що так буде для кожного користувача.', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => 'Майстер оновлення спробує оновити базу даних і основні налаштування!', 'The upgrader does NOT support upgrading from the current patch [%s]!' => 'Установщик не підтримує оновлення з поточного патча [%s]!', 'The upgrader does NOT support upgrading from the current vesion!' => 'Установник не підтримує оновлення з поточної версії!', 'Their Signature' => 'Підпис схеми', 'There are no tasks matching your criteria.' => 'Немає завдань, що задовольняють Вашому запиту.', 'These attachments are always available, regardless of the language in which the article is rendered' => 'Ці вкладення завжди доступні, незалежно від мови, на якому написана стаття', 'These attachments are only available when article is rendered in one of the following languages.' => 'Ці вкладення доступні тільки тоді, коли стаття буде написана в одному з наступних мов.', 'These conditions apply to an entire row in the queue.' => 'Ці умови застосовуються до всього рядку в черзі.', 'These items are necessary in order to install and use osTicket.' => 'Ці компоненти потрібні для установки і роботи osTicket.', 'These items are necessary in order to run the latest version of osTicket.' => 'Ці елементи необхідні для запуску останньої версії osTicket.', 'Third' => 'Третя', 'This Month' => 'Цей місяць', 'This Quarter' => 'Цей квартал', 'This Task was created from Task %1$s' => 'Це завдання було створено з завдання %1$s', 'This Task was created from Ticket %1$s' => 'Це завдання було створено з заявки %1$s', 'This Ticket is Merged into another Ticket. Please go to the %s%d%s to reply.' => 'Ця заявка пов\'язана з іншою заявкою. Будь ласка, перейдіть в %s%d%s для відповіді.', 'This Ticket is already in the list.' => 'Ця заявка вже в списку.', 'This Ticket was created from %1$s %2$s' => 'Це заявка була створена з завдання %1$s %2$s', 'This Week' => 'Цей тиждень', 'This Year' => 'Цей рік', 'This action requires a lock.' => 'Ця дія потребує блокування.', 'This can be selected when replying to a thread' => 'Це може бути вибрано при відповіді на заявку', 'This category does not have any FAQs.' => 'Ця категорія не має FAQ.', 'This content is translatable' => 'Цей зміст перекладається на інші мови', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => 'Це можуть бути проблеми зі зв\'язком, що відносяться до поштового сервера. Наступна відкладена спроба буде через прибл. %d хвилин', 'This department is for internal use' => 'Цей підрозділ для внутрішнього використання', 'This field can be disabled which will remove it from the form for new entries, but will preserve the data on all current entries.' => 'Це поле може бути відключено, якщо видалити його з форми нових записів, але дані в цих полях, будуть збережі для всіх поточних і минулих записів.', 'This help desk is for use by authorized users only' => 'Служба допомоги призначена для використання тільки авторизованими користувачами', 'This is a required field' => 'Поля є обов\'язковими', 'This organization doesn\'t have any users yet' => 'У організації ще немає користувачів', 'This osTicket version is no longer supported. Please consider upgrading' => 'Ця версія osTicket більше не підтримується. Будь ласка, подумайте про оновлення', 'This queue is the default queue. Unable to delete. ' => 'Ця черга - основна. Неможилво видлити. ', 'This task' => 'Це завдання', 'This ticket' => 'Ця заявка', 'This type of file is not allowed' => 'Цей тип файлу не дозволений', 'This will sign you in to view your ticket.' => 'Це буде вхід в для перегляду вашої заявки.', 'Thread (%d)' => 'Гілка (%d)', 'Thread + Internal Notes' => 'Гілка + внутрішні нотатки', 'Thread + Internal Notes + Attachments' => 'Тема + Внутрішні примітки + Файли', 'Thread + Internal Notes + Attachments + Tasks' => 'Тема + Внутрішні примітки + Файли + Задачі', 'Thread + Internal Notes + Events' => 'Гілка + Внутрішні нотатки + Події', 'Thread Correspondence' => 'Відповідність потоків', 'Thread Count' => 'Кількість гілок', 'Thread Entries' => 'Записи гілки', 'Thread Entry' => 'Вхід у гілку', 'Thread Entry expansions' => 'Перший ланцюжок теми', 'Thread Preview' => 'Попередній перегляд гілки', 'Thread View Order' => 'Перегляд теми заявки', 'Thread doesn\'t have any collaborators.' => 'Заявка не має співавторів.', 'Thursday' => 'Четвер', 'Ticket' => 'Заявка', 'Ticket #' => 'Заявка #', 'Ticket #%1$s deleted by %2$s' => 'Заявка №%1$s видалена %2$s', 'Ticket #%1$s: %2$s' => 'Заявка #%1$s: %2$s', 'Ticket #%s' => 'Заявка #%s', 'Ticket #%s deleted' => 'Заявка №%s видалена', 'Ticket #%s: %s' => 'Зявка #%s: %s', 'Ticket #%s: %s %s' => 'Зявка #%s: %s %s', 'Ticket %1$s<br/> Thread Entry: %2$s' => 'Заявка %1$s<br/> Поток: %2$s', 'Ticket Activity' => 'Активність заявок', 'Ticket Agent Email Templates' => 'Шаблони заявок по e-mail для співробітників', 'Ticket Assigned to %s' => 'Заявка призначена %s', 'Ticket Assignment' => 'Призначення заявки', 'Ticket Assignment Alert' => 'Оповіщення про призначення заявки', 'Ticket Attachment Settings' => 'Налаштування вкладень в заявках', 'Ticket Created From Thread Entry' => 'Заявка створена з запису потоку', 'Ticket Data' => 'Дані заявки', 'Ticket End-User Email Templates' => 'Шаблони заявок по e-mail для користувачів', 'Ticket Filter' => 'Фільтр заявки', 'Ticket Filters' => 'Фільтри заявок', 'Ticket ID' => 'Номер Заявки', 'Ticket ID (internal ID)' => 'ID заявки (внутрішній ідентифікатор)', 'Ticket Information' => 'Інформація про заявку', 'Ticket Information and Options' => 'Інформація про заявку та налаштування', 'Ticket Link' => 'Лінк на заявку', 'Ticket Link with Preview' => 'Лінк з попереднім переглядом', 'Ticket Marked %s' => 'Заявка позначена, як %s', 'Ticket Marked Overdue' => 'Заявка просрочена', 'Ticket Notice' => 'Повідомлення про заявку', 'Ticket Number' => 'Номер заявки', 'Ticket Number Format' => 'Формат нумерації заявок', 'Ticket Overdue Alerts' => 'Повідомлення про просрочену заявку', 'Ticket Owner' => 'Власник заявки', 'Ticket Owner cannot be a Collaborator' => 'Власник заявки не може бути її співавтором', 'Ticket Print Options' => 'Налаштування друку заявки', 'Ticket Queue' => 'Черга заявки', 'Ticket Queues' => 'Черги заявок', 'Ticket Settings and Options' => 'Налаштування заявок', 'Ticket Sharing' => 'Загальнодоступна заявка', 'Ticket Source' => 'Джерело заявки', 'Ticket State' => 'Стан заявки', 'Ticket Status' => 'Статус заявки', 'Ticket Submitter' => 'Власник заявки', 'Ticket Summary' => 'Відомості про заявку', 'Ticket Thread' => 'Гілка заявки', 'Ticket Thread (%d)' => 'Гілка заявки (%d)', 'Ticket Thread expansions' => 'Ланцюжок теми заявки', 'Ticket Transfer Alert' => 'Сповіщення про передачу', 'Ticket Updated' => 'Заявка оновлена', 'Ticket Variables' => '"Змінні" для заявки', 'Ticket already set to %s status' => 'Заявка вже в стані %s', 'Ticket assignment released successfully' => 'Заявка заведена успішно', 'Ticket claimed by %s' => 'Заявка призначена %s', 'Ticket created successfully' => 'Заявка створена успішно', 'Ticket denied' => 'Заявку відхилено', 'Ticket denied - %s' => 'Заявку відхилено - %s', 'Ticket doesn\'t have any children.' => 'Ця заявка не має будь-яких дочірніх заявок.', 'Ticket doesn\'t have any collaborators.' => 'Заявка не має яких-небудь співавторів.', 'Ticket flagged as %s by %s' => 'Заявка помічена як %s від %s', 'Ticket flagged as overdue by %s' => 'Заявка позначена як просрочена: %s', 'Ticket is already assigned to %s' => 'ЗАявка вже призначена %s', 'Ticket is already marked as answered' => 'Заявка вже помічена, як \'Має відповідь\'', 'Ticket is already marked as unanswered' => 'Заявка вже помічена, як \'Не має відповіді\'', 'Ticket is assigned to %s' => 'Заявка призначена на %s', 'Ticket is locked by %s' => 'Заявка заблокована %s', 'Ticket is not assigned!' => 'Заявка не призначена!', 'Ticket is now assigned to you!' => 'Заявка призначена Вам!', 'Ticket marked as %s successfully' => 'Заявка помічена, як %s успішно', 'Ticket ownership changed to %s' => 'Автор заявки змінений на %s', 'Ticket rejected (%s) (unregistered client)' => 'Заявка відхилена (%s) (незареєстрований користувач)', 'Ticket rejected (%s) by filter "%s"' => 'Заявку відхилено (%s) фільтром "%s"', 'Ticket released from <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}' => 'Заявка заведена <strong>{<Staff>data.staff}</strong> через <b>{somebody}</b> {timestamp}', 'Ticket released from <strong>{<Team>data.team}</strong> and <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}' => 'Заявка заведена <strong>{<Team>data.team}</strong> и <strong>{<Staff>data.staff}</strong> через <b>{somebody}</b> {timestamp}', 'Ticket released from <strong>{<Team>data.team}</strong> by <b>{somebody}</b> {timestamp}' => 'Заявка заведена <strong>{<Team>data.team}</strong> через <b>{somebody}</b> {timestamp}', 'Ticket updated successfully' => 'Заявка успішно оновлена', 'Ticket variables are only supported in thank-you pages.' => 'Змінні заявок підтримуються тільки на сторінках подяки.', 'Ticket will be reopened on message post' => 'Заявка буде перевідкрита з повідомленням', 'Tickets' => 'Заявки', 'Tickets (%d)' => 'Заявки (%d)', 'Tickets <b>(%d)</b>' => 'Заявки <b>(%d)</b>', 'Tickets Export' => 'Експорт запитів', 'Tickets are marked overdue on grace period violation.' => 'Заявки, які були просрочені згідно SLA плану.', 'Tickets page refresh rate in minutes.' => 'Частота оновлення сторінки заявок (в хвилинах).', 'Time' => 'Час', 'Time Format' => 'Формат часу', 'Time Zone' => 'Часовий пояс', 'Time format is required' => 'Потрібен формат часу', 'Time is based on your time zone' => 'Час, який належить до Вашого часового поясу ', 'Time is based on your time zone' => 'Час ґрунтується на Вашому часовому поясі', 'Time of last update' => 'Оновлено', 'Timeline Diagnostics' => 'Стрічка діагностики', 'Timeout' => 'Час очікування', 'Timezone' => 'Часовий пояс', 'Timezone Aware' => 'Враховуючи часовий пояс', 'Timezone of the date time selection' => 'Часовий пояс вибору часу та дати', 'Title' => 'Заголовок', 'Title already exists' => 'Заголовок вже існує', 'Title is required' => 'Потрібна назва', 'Title is too short. 3 chars minimum' => 'Заголовок є занадто коротким. Мінімум 3 символи', 'Title required' => 'Заголовок обо\'язковий', 'To' => 'Кому', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => 'Щоб додати плагін в систему, завантажте його і помістіть плагін в папку <code>include/plugins</code>. Як тільки плагін з\'явиться в папці <code>plugins/</code> - він буде показаний в списку.', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => 'Щоб уникнути можливих конфліктів, будь ласка, знайдіть хвилину, щоб перейменувати файл конфігурації, як показано нижче.', 'To best assist you, we request that you be specific and detailed' => 'Щоб краще допомогти Вам, ми просимо, щоб Ваш запит був конкретним і докладним', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => 'Щоб краще обслуговувати Вас, ми радимо Вам зареєструвати обліковий запис і вказати e-mail в своєму профілі.', 'To edit or add new pages go to %s Manage > Site Pages %s' => 'Щоб змінити або додати нові сторінки, перейдіть в розділ %s Налаштування > сторінок сайту %s', 'To import items with properties, use the Upload tab.' => 'Щоб імпортувати елементи з властивостями, слід використовувати вкладку Завантаження.', 'To import more other fields, use the Upload tab.' => 'Щоб імпортувати більше полів, використовуйте вкладку <b>завантажити</b>.', 'Today' => 'Сьогодні', 'Toggle' => 'Навпаки', 'Toggle Opacity' => 'Прозорість', 'Token' => 'Токен', 'Token Deleted Successfully.' => 'Токен успішно видалено.', 'Token Information' => 'Відомості про токен', 'Token sent to you!' => 'Вам надіслано маркер (токен)!', 'Tomorrow' => 'Завтра', 'Too many attempts' => 'Забагато спроб', 'Top-Level Category' => 'Категорія вищого рівня', 'Top-Level Department' => 'Головний підрозділ', 'Top-Level Queue' => 'Черга вищого рівня', 'Top-Level Ticket Counts' => 'Лічильник верхнього рівня', 'Top-Level Topic' => 'Категорія верхнього рівня', 'Topic' => 'Категорія', 'Topic already exists' => 'Розділ вже існує', 'Topic is too short. Five characters minimum' => 'Розділ короткий. Мінімум 5 символів', 'Topics' => 'Теми', 'Transfer' => 'Переназначити', 'Transfer %s' => 'Передати %s', 'Transfer Tasks' => 'Передати завдання', 'Transient' => 'Перехідні', 'Translate' => 'Переклад', 'Trying to remove end users from an unknown organization' => 'Намагаюся видалити користувачів невідомої огранізації', 'Tuesday' => 'Вівторок', 'Two Factor Authentication Email' => 'Двофакторна аутентифікація по E-Mail', 'Two Factor Authentication configuration required to continue' => 'Для продовження, потрібна конфігурація двофакторної аутентифікації', 'Type' => 'Тип', 'Type is required' => 'Потрібен тип', 'Type must be of %s to clone this Schedule' => 'Повинен бути тип %s щоб клонувати цей розклад', 'Type of recent activity' => 'Тип нещодавньої активності', 'Typeahead' => 'Машинописний', 'Typeahead will work better for large lists' => 'Машинописний буде працювати краще для великих списків', 'URL not supported' => 'URL не підтримується', 'Unable to %1$s %2$s' => 'Не вдалося %1$s %2$s', 'Unable to activate %s' => 'Неможливо активувати %s', 'Unable to add %s.' => 'Неможливо додати %s.', 'Unable to add %s. Correct error(s) below and try again.' => 'Не вдалося додати %s. Виправте зазначені помилки та спробуйте ще раз.', 'Unable to add collaborator.' => 'Помилка додавання співавтора.', 'Unable to add email recipient' => 'Не вдалося додати одержувача електронної пошти', 'Unable to add the email to banlist' => 'Неможливо додати e-mail до чорного списку', 'Unable to add user to organization.' => 'Неможливо додати користувача до організації.', 'Unable to add user to the organization' => 'Неможливо додати користувача до організації.', 'Unable to archive %s' => 'Неможливо заархівувати %s', 'Unable to assign %s' => 'Неможливо призначити %s', 'Unable to assign task' => 'Не вдалося призначити завдання', 'Unable to assign ticket' => 'Не вдалося призначити заявку', 'Unable to change status for %s' => 'Помилка зміни стану %s', 'Unable to change status of %1$s' => 'Неможливо змінити статус %1$s', 'Unable to change status of the task' => 'Не вдалося змінити статус завдання', 'Unable to change ticket ownership.' => 'Неможливо змінити автора заявки. Спробуйте ще раз.', 'Unable to claim task' => 'Не вдалося призначити завдання собі', 'Unable to claim ticket' => 'Не вдалося призначити заявку на себе', 'Unable to commit %s. Check validation errors' => 'Неможливо застосувати %s. Виправте помилки', 'Unable to connect to MySQL server: %s' => 'Неможливо підключитися до серверу MySQL: %s', 'Unable to create %s.' => 'Не вдалося створити%s.', 'Unable to create Folder' => 'Не вдалося створити теку', 'Unable to create a ticket.' => 'Неможливо створити заявку.', 'Unable to create admin user (#6)' => 'Неможливо створити адміністратора (#6)', 'Unable to create config settings' => 'Неможливо створити налаштування', 'Unable to create local account. See messages below' => 'Не вдається створити локальну обліковий запис. Дивіться повідомлення нижче', 'Unable to create new account.' => 'Не вдалося створити обліковий запис.', 'Unable to create new ticket' => 'Не вдалося створити новий квиток', 'Unable to create organization.' => 'Не вдалося створити організацію.', 'Unable to create the database.' => 'Неможливо створити базу даних.', 'Unable to create the ticket.' => 'Неможливо створити заявку.', 'Unable to delete %s.' => 'Неможливо видалити %s.', 'Unable to delete %s. They may be in use.' => 'Неможливо видалити %s. Будь-ласка, спробуйте ще раз.', 'Unable to delete organization' => 'Не вдалося видалити організацію.', 'Unable to delete task' => 'Не вдалося видалити завдання', 'Unable to delete user' => 'Не можливо видалити користувача', 'Unable to disable %s' => 'Неможливо деактивувати %s', 'Unable to dump query results.' => 'Неможливо зберігти результати запиту.', 'Unable to email via SMTP' => 'Неможливо відправити повідомлення через SMTP', 'Unable to email via Sendmail' => 'Неможливо надіслати електронну пошту через Sendmail', 'Unable to enable %s' => 'Неможливо активувати %s', 'Unable to export %s.' => 'Неможливо експортувати %s.', 'Unable to export results.' => 'Неможливо експортувати результати.', 'Unable to export the ticket to PDF for print.' => 'Внутрішня помилка: Неможливо експортувати заявку в PDF для друку.', 'Unable to export the ticket to ZIP.' => 'Неможливо експортувати заявку в ZIP.', 'Unable to fetch "%1$s" template - id #%d' => 'Не вдалося вибрати шаблон "%1$s" - ідентифікатор #%d', 'Unable to find user in directory' => 'Не вдалося знайти користувача в списку', 'Unable to import (%s): %s' => 'Неможливо імпортувати (%s): %s', 'Unable to import item: %s' => 'Неможливо імпортувати елементи: %s', 'Unable to import user: %s' => 'Неможливо імпортувати користувача: %s', 'Unable to load config info from DB.' => 'Не вдалось завантажити конфігурацію з системної бази даних.', 'Unable to lock the ticket.' => 'Неможливо заблокувати заявку.', 'Unable to make %s PRIVATE' => 'Неможливо змінити %s на приватне', 'Unable to make %s PUBLIC.' => 'Неможливо змінити %s на публічне.', 'Unable to make %s private. Possibly already private!' => 'Не вдалося зробити %s приватним. Можливо, вже приватно!', 'Unable to manage any of the selected end users' => 'Неможливо керувати обраними користувачами', 'Unable to manage any of the selected organizations' => 'Неможливо керувати вибраними організаціями', 'Unable to manage any of the selected queues' => 'Неможливо керувати обраними чергами', 'Unable to mark ticket as %s' => 'Не можливо позначити заявку, як %s', 'Unable to open config file for writing. Permission denied! (#3)' => 'Не вдалося відкрити конфігураційний файл для запису. Доступ заборонено! (#3)', 'Unable to parse submitted csv: ' => 'Неможливо розібрати документ, представлений в форматі CSV:', 'Unable to parse submitted items' => 'Неможливо розібрати представлені елементи', 'Unable to post internal note - missing or invalid data.' => 'Не вдалося відправити внутрішню примітку - відсутні або неприпустимі дані.', 'Unable to post the message.' => 'Не вдалося опублікувати повідомлення.', 'Unable to post the note - missing or invalid data.' => 'Не вдалося відправити примітку - відсутні або неприпустимі дані.', 'Unable to post the note.' => 'Не вдалося опублікувати замітку.', 'Unable to post the reply - missing or invalid data.' => 'Не вдалося надіслати відповідь - відсутні або неправильні дані.', 'Unable to post the reply.' => 'Не вдалося опублікувати відповідь.', 'Unable to prepare the export' => 'Неможливо підготувати експортування', 'Unable to print to PDF.' => 'Неможливо роздрукувати у PDF.', 'Unable to publish %s. Try editing it.' => 'Неможливо опублікувати %s. Спробуйте ще раз.', 'Unable to read config file. Permission denied! (#2)' => 'Неможливо прочитати файл конфігурації. Доступ заборонено! (#2)', 'Unable to read email request' => 'Не вдається прочитати електронний запит', 'Unable to read request body' => 'Не вдалося прочитати тіло заявки', 'Unable to refer ticket' => 'Не вдалося передати заявку', 'Unable to register account. See messages below' => 'Не вдається зареєструвати обліковий запис. Дивіться повідомлення нижче', 'Unable to register user' => 'Не можливо зареєструвати користувача', 'Unable to release ticket' => 'Неможливо завести заявку', 'Unable to release ticket assignment' => 'Неможливо завершити заведення заявки', 'Unable to remove %s' => 'Неможливо видалити %s', 'Unable to remove the email from banlist.' => 'Неможливо видалити e-mail з чорного списку. Спробуйте ще раз.', 'Unable to reset password' => 'Не можливо скинути пароль. Зв\'яжіться з адміністратором', 'Unable to reset password. Contact your administrator' => 'Неможливо відновити пароль. Зв\'яжіться з адміністратором.', 'Unable to retrieve email attachment' => 'Не вдалося отримати вкладення електронної пошти', 'Unable to retrieve email inline image' => 'Не вдалося отримати вбудоване зображення електронної пошти', 'Unable to retrieve password reset email template' => 'Не вдалося отримати шаблон листа про відовлення паролю', 'Unable to retrieve two factor authentication email template' => 'Не вдається отримати шаблон електронної пошти з двофакторною аутентифікацією', 'Unable to save attachment - %s' => 'Не вдалося записати вкладення - %s', 'Unable to save draft.' => 'Невдалося зберегти чернетку.', 'Unable to save file' => 'Невдалося зберегти файл', 'Unable to save: Please choose an active %s' => 'Неможливо записати: Будь-ласка, оберіть активну %s', 'Unable to save: Please insert a value for %s' => 'Неможливо записати: Будь-ласка, вкажіть значення для %s', 'Unable to select the database' => 'Неможливо обрати базу даних', 'Unable to send account activation email' => 'Не вдалося відправити лист з активацією. Спробуйте ще раз.', 'Unable to send account password reset email' => 'Не вдалося відправити лист для скидання пароля. Спробуйте ще раз.', 'Unable to send reset email.' => 'Неможливо відправити лист для скидання.', 'Unable to set sorting mode' => 'Не вдалося встановити режим сортування', 'Unable to transfer %s' => 'Неможливо передати %s', 'Unable to transfer task' => 'Не вдалося передати завдання', 'Unable to transfer ticket' => 'Не вдалося передати заявку', 'Unable to unpublish %s. Try editing it.' => 'Неможливо скасувати %s. Спробуйте ще раз.', 'Unable to update %s.' => 'Не вдалося оновити %s.', 'Unable to update %s. Correct error(s) below and try again.' => 'Не вдалося оновити %s. Виправте зазначені помилки та спробуйте ще раз.', 'Unable to update account.' => 'Не вдалося оновити обліковий запис.', 'Unable to update field' => 'Не вдалося оновити поле', 'Unable to update organization form' => 'Не вдалося оновити організацію', 'Unable to update settings.' => 'Неможливо оновити налаштування.', 'Unable to update user account information' => 'Неможливо оновити профіль користувача.', 'Unable to upload backdrop image: %s' => 'Не вдалося завантажити зображення логотипу: %s', 'Unable to upload logo image: %s' => 'Не вдалося завантажити зображення логотипу: %s', 'Unable to validate rules as entered' => 'Не вдалося перевірити введені правила', 'Unable to verify the token - try again!' => 'Не вдалося підтвердити токен - спробуйте знову!', 'Unable to write to config file. Permission denied! (#5)' => 'Не вдалося записати у файл конфігурації. Доступ заборонено! (#5)', 'Unassigned' => 'Не призначена', 'Unban Email <%s>' => 'Розблокований e-mail <%s>', 'Unchanged' => 'Без змін', 'Underflow or the modes mismatch' => 'Переповнення або невідповідність режимів', 'Unexpected Data' => 'Несподівані дані', 'Unexpected control character found' => 'Виявлено несподіваний керуючий символ', 'Unexpected or invalid data received' => 'Отримано несподівані або неправильні дані', 'Unformatted' => 'Неформатований', 'United States' => 'США', 'Unknown' => 'Невідомо', 'Unknown Action' => 'Невідома операція', 'Unknown Authentication' => 'Невідомий вхід', 'Unknown Authentication Type' => 'Невідомий тип автентифікації', 'Unknown Authorization Backend' => 'Невідомий бекенд авторизації', 'Unknown Credential Type' => 'Невідомий тип облікових даних', 'Unknown Folder' => 'Невідома тека', 'Unknown JSON parsing error' => 'Невідома помилка парсинга JSON', 'Unknown Staff' => 'Невідомий співробітник', 'Unknown System Email' => 'Невідомий системний e-mail', 'Unknown Template Set' => 'Невідомий набір шаблонів', 'Unknown action' => 'Невідома операція', 'Unknown assignee' => 'невідомий виконавець', 'Unknown department' => 'Невідомий відділ', 'Unknown error' => 'Невідома помилка', 'Unknown object for "%s" tag' => 'Невідомий об\'єкт тегу "%s"', 'Unknown or invalid' => 'Невідомий або недійсний', 'Unknown or invalid FAQ category' => 'Помилкова або невірна категорія FAQ', 'Unknown or invalid export' => 'Невідомий або помилковий експорт', 'Unknown or invalid file' => 'Невідомий або недійсний файл', 'Unknown or invalid flag' => 'Невідомий або неприпустимий прапор', 'Unknown or invalid flag format' => 'Невідомий або неприпустимий формат прапора', 'Unknown or invalid input' => 'Невідоме або неприпустиме значення', 'Unknown or invalid state' => 'Невідомий або недійсний стан', 'Unknown or invalid target' => 'Невідома або неприпустима мета', 'Unknown or invalid ticket ID.' => 'Невідомий або недійсний ID заявки.', 'Unknown organization selected' => 'Обрана невідома організація', 'Unknown referral' => 'Невідомий послідовник', 'Unknown selection' => 'Невідомий вибір', 'Unknown setting option' => 'Невідома опція', 'Unknown status' => 'Невідомий статус', 'Unknown system email' => 'Невідомий системний e-mail', 'Unknown user' => 'Невідомий користувач', 'Unknown user selected' => 'Невідомий користувач', 'Unkown System Email' => 'Невідомий системний e-mail', 'Unlock' => 'Розблокувати', 'Unsupported data format' => 'Непідтримуваний формат даних', 'Until' => 'До тих пір', 'Up to date' => 'Оновлено', 'Update' => 'Оновити', 'Update %s' => 'Оновити %s', 'Update API Key' => 'Оновлення ключей API', 'Update Ban Rule' => 'Оновити правило блокування', 'Update Canned Response' => 'Оновити готову відповідь', 'Update Category' => 'Оновити категорію', 'Update Department' => 'Відділ оновлено', 'Update Email Address' => 'Оновити Email адресу', 'Update FAQ' => 'Обновити FAQ', 'Update Filter' => 'Оновити фільтр', 'Update Help Topic' => 'Оновлена категорія заявки', 'Update Instance' => 'Випадок оновлення', 'Update Organization' => 'Редагувати організацію', 'Update Page' => 'Редагувати сторінку', 'Update Role' => 'Оновити роль', 'Update SLA Plan' => 'Оновити SLA', 'Update Schedule' => 'Оновити графік', 'Update Team' => 'Редагувати команду', 'Update Template' => 'Редагувати шаблон', 'Update Ticket #%s' => 'Редагувати заявку #%s', 'Update User' => 'Редагувати коритсувача', 'Update custom list' => 'Оновити користувацький список', 'Update form section' => 'Оновити форму розділу', 'Update posted successfully' => 'Оновлення відправлене успішно', 'Updated' => 'Оновлено', 'Updated %s' => 'Оновлено %s', 'Updated Successfully' => 'Оновлено успішно', 'Updated by <b>{somebody}</b> {timestamp} — %s' => 'Оновлено <b>{somebody}</b> {timestamp} — %s', 'Upgrade' => 'Оновлення', 'Upgrade Aborted!' => 'Оновлення відмінено!', 'Upgrade Completed!' => 'Оновлення завершено!', 'Upgrade Failed: Invalid or wrong hash [%s]' => 'Оновлення не вдалося: Неприпустимий або невірний хеш [%s]', 'Upgrade Now' => 'Оновити зараз', 'Upgrade Tips' => 'Поради по оновленню', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => 'Оновлення відмінено через помилки. Будь-які помилки на цьому етапі є небезпечними.', 'Upgrade osTicket to %s' => 'Оновити osTicket до %s', 'Upgrade to %s' => 'Оновлення до %s', 'Upgraded to %s ... post-upgrade checks!' => 'Оновлено до %s ... наступні перевірки!', 'Upgrader' => 'Оновлення', 'Upgrader - %s (task pending).' => 'Оновлення - %s (задача в черзі).', 'Upgrader - %s applied' => 'Оновлення - %s встановлене', 'Upgrader - %s cleanup' => 'Оновлення - очищення %s', 'Upgrader Error' => 'Помилка оновлення', 'Upload' => 'Завантажити', 'Upload a new backdrop' => 'Завантажити новий фон', 'Upload a new logo' => 'Завантажити новий логотип', 'Uploading ...' => 'Завантаження ...', 'Use Browser Preference' => 'Використовувати мову з браузеру', 'Use Default System Email (above)' => 'Використовувати системний e-mail', 'Use Language Preference' => 'Використовувати обрану мову користувача', 'Use Reply-To Email' => 'Електронна пошта для відповіді', 'Use a custom backdrop' => 'Користувацький фон', 'Use a custom logo' => 'Використовувати своє лого', 'Use any available backend' => 'Використовувати будь-які доступні можливі методи авторизації', 'Use standard columns' => 'Використовувати стандартні ствопці', 'Use standard export fields' => 'Використовувати стандартні поля для експорту', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => 'Використовуйте колонки показані в таблиці внизу. Щоб додати більше полів, перейдіть в Панель адміністратора -> Керування -> Форми ->%s для редагування доступних полів. Тільки поля з певною `змінною` можуть бути імпортовані.', 'Use the columns shown in the table below. To add more properties, use the Properties tab. Only properties with `variable` defined can be imported.' => 'Використовуйте стовпчики, показані в наведеній нижче таблиці. Для додавання додаткових властивостей, використовуйте вкладку Властивості. Тільки властивості з заповненим `variable` можуть бути імпортовані.', 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => 'Використовуйте форму нижче для перевірки, чи правильно встановлені налаштування <strong>вихідної пошти</strong>.', 'Use the forms below to create or update the information we have on file for your account' => 'Скористайтеся формою нижче, щоб створити чи обновити інформацію про ваш обліковий запис', 'Use the forms below to update the information we have on file for your account' => 'Для зміни своєї інформації, використовуйте форму, яка вказана нижче', 'Use this index when sorting on this column' => 'Використовувати цей індекс при сортуванні по цьому стовпцю', 'Used for HTML email processing' => 'Використовується для обробки електронної пошти в форматі HTML', 'Used for email fetching' => 'Використовується для збору електронної пошти', 'Used for image manipulation and PDF printing' => 'Використовується для обробки зображень і друку в PDF', 'Used for ticket and task exporting' => 'Використовується для експорту заявок і завдань', 'Used to detect file types for uploads' => 'Використовується для визначення типу файлів при завантаженні', 'User' => 'Користувач', 'User + Collaborators' => 'Користувачі та співавтори', 'User Account Login' => 'Вхід до облікового запису', 'User Avatar' => 'Аватар користувача', 'User Data' => 'Дані користувача', 'User Directory' => 'Каталог користувачів', 'User Email' => 'E-Mail користувача', 'User Excessive Logins' => 'Численні спроби входу користувача', 'User ID Required' => 'Потрібен ідентифікаційний номер користувача', 'User Information' => 'Інформація про користувача', 'User Information Fields' => 'Поля інформації про користувача', 'User Link' => 'Лінк на користувача', 'User Not Found' => 'Користувач не знайдений', 'User Preferences' => 'Налаштування користувача', 'User Session Timeout' => 'Таймаут сесії користувача', 'User Settings and Options' => 'Налаштування користувача', 'User already belongs to this organization!' => 'Користувач вже належить до цієї організації!', 'User already registered' => 'Користувач вже зареєстрований', 'User and Collaborators' => 'Користувачі та співавтори', 'User cannot change password' => 'Користувач не може змінити пароль', 'User login' => 'Вхід користувача', 'User logout' => 'Вихід користувача', 'User posting the message' => 'Користувач написав повідомлення', 'User\'s timezone' => 'Користувацький часовий пояс', 'Username' => 'Ім\'я користувача', 'Username Required' => 'Потрібно ім\'я користувача', 'Username already in use' => 'Ім\'я користувача вже використовується', 'Username contains invalid characters' => 'Логін містить заборонені символи', 'Username is required' => 'Потрібне ім\'я користувача', 'Username must have at least two (2) characters' => 'Логін повинен бути не менше двох (2) символів', 'Username required' => 'Введіть логін', 'Users' => 'Користувачі', 'Users Settings' => 'Налаштування користувача', 'Users can always sign in with their email address' => 'Користувачі можуть входити в систему, використовуючи адресу електронної пошти', 'Users cannot upload more than this many files.' => 'Користувачі не можуть завантажувати багато файлів.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => 'Використовуйте WS_FTP, правий клік мишею на виділеному файлі, виберіть CHMOD, і встановіть повний доступ до файлу.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'Використовуючи WS_FTP, правий клік на вибраному файлі, виберіть chmod, потім змінити права на запис', 'Vacation Mode' => 'Режим відпустки', 'Valid API key required' => 'Потрібен коректний ключ API', 'Valid CSRF Token Required' => 'Потрібен дійсний CSRF токен!', 'Valid IP is required' => 'Потрібен коректний IP', 'Valid Start Date required' => 'Потрібно правильна дата початку', 'Valid email address' => 'Дійсна електронна пошта', 'Valid email address and ticket number required' => 'Вкажіть правильну адресу електронної пошти і номер заявки', 'Valid email address is required' => 'Введіть корректний e-mail', 'Valid email is required' => 'Потрібна коректна адреса електронної пошти', 'Valid email required' => 'Потрібена корректна e-mail адреса', 'Valid email required for the match type' => 'Потрібна коректна адреса електронної пошти для типу відповідності', 'Valid folder required' => 'Вкажіть коректну папку', 'Valid password reset window required' => 'Потрібне корректне вікно відновлення паролю', 'Valid phone number is required' => 'Потрібен коректний телефонний номер', 'Valid recipient email address required' => 'Введіть корректний e-mail', 'Valid regular expression' => 'Правильний регулярний вираз', 'Valid username or email address is required' => 'Потрібно ввести існуюче ім\'я користувача або адресу електронної пошти', 'Validation Error' => 'Помилки при перевірці', 'Validation errors exist on criteria' => 'Помилки у критеріях', 'Validation errors exist on supplimental criteria' => 'Помилки у критеріях', 'Validator' => 'Валідатор', 'Value' => 'Значення', 'Value already in use' => 'Значення вже задіяне', 'Value and Abbreviation' => 'Значення і абревіатура', 'Value does not match required pattern' => 'Вміст не відповідає вимогам', 'Value required' => 'Потрібне значення', 'Variable' => 'Змінна', 'Variable name is required for required fields' => 'Ім\'я змінної потрбно для обов\'язкових полів', 'Verification Code' => 'Код підтвердження', 'Verification codes are sent by email' => 'Коди підтвердження надсилаються електронною поштою', 'Verified' => 'Перевірено', 'Verified by %s' => 'Перевірено %s', 'Verify' => 'Перевірити', 'Verify Email Addresses' => 'Перевірка адрес електронної пошти', 'Verify email address domain' => 'Перевірка домену електронної пошти', 'Verifying' => 'Перевірка', 'Version' => 'Версія', 'View' => 'Переглянути', 'View Content' => 'Переглянути вміст', 'View Task' => 'Перегляд завдання', 'View Ticket' => 'Перегляд заявки', 'View Ticket Thread' => 'Показати гілку заявки', 'View ticket status' => 'Показати статус заявки', 'Viewing' => 'Перегляд', 'Visibility' => 'Видимість', 'Visible' => 'Видиме', 'WARN' => 'ПОПЕРЕДЖЕННЯ', 'Warnings' => 'Попередження', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => 'Ми раді що Ви обрали osTicket в якості системи обробки заявок!', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => 'Якщо потрібна допомога, Ви можете %1$s звернутися до нас %2$s за професійною допомогою.', 'We have a problem - another installation with same table prefix exists!' => 'Проблема - є ще одна установка з однаковим префіксом таблиці!', 'We have a problem ... wait a sec.' => 'У нас проблема ... Зачекайте декілька секунд.', 'We highly recommend that you follow the steps below.' => 'Ми дуже рекомендуємо, щоб Ви виконали наступні дії.', 'We know you\'re busy, you can close this popup and the export will be sent to %s' => 'Ми знаємо, що у вас є справи. Ви можете закрити це вікно, а дані будуть надіслані на %s', 'We provide %1$s professional upgrade services %2$s and commercial support.' => 'Ми надаємо %1$s професійну службу оновлень %2$s і підтримку на комерційній основі.', 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => 'Ми надаємо <u> послуги професійної установки </u> і платну підтримку з гарантованим часом відгуку і доступом до команди розробників.', 'We provide <u>professional installation services</u> and commercial support.' => 'Ми надаємо <u>послуги з професійної установки</u> і комерційну підтримку.', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => 'Ми серйозно ставимося до Ваших відгуків і докладемо всіх зусиль, щоб врахувати Ваші побажання.', 'We\'re done!' => 'Завершено!', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => 'Вам було відправлено лист на адресу, яку Ви вказали. Будь ласка, перейдіть в листі за посиланням, щоб підтвердити свій обліковий запис і отримати доступ до ваших заявок.', 'Web' => 'Веб', 'Web Forms' => 'Веб-форми', 'Web Server Software' => 'ПЗ веб-серверу', 'Wednesday' => 'Середа', 'Week day entry already exists' => 'День тижня вже існує', 'Weekdays' => 'Будні', 'Weekdays entry already exists' => 'Запис про будні вже існує', 'Weekend day entry already exists' => 'Запис вихідного дня вже існує', 'Weekends' => 'Вихідні', 'Weekends entry already exists' => 'Запис вихідних вже існує', 'Weekly' => 'Раз в тиждень', 'Welcome to the Support Center' => 'Ласкаво просимо до Центру Підтримки', 'Welcome, %s.' => 'Ласкаво просимо, %s.', 'What to do?' => 'Що робити?', 'What\'s Next?' => 'Що далі?', 'Whoops. Perhaps you meant to send some CSV records' => 'Помилка. Можливо ви хотіли відправити деякі записи CSV', 'Widget' => 'Віджет', 'Widget not defined for this field' => 'Віджет для цього поля не визначений', 'Width' => 'Ширина', 'Windows PowerShell' => 'Windows PowerShell', 'Working Hours Timeline' => 'Стрічка робочого часу', 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => 'Чи хочете Ви також видалити дані, введені для цього поля? <em> Якщо Ви віддасте перевагу не видаляти дані зараз, ви зможете видалити дані при їх редагуванні.</em>', 'Wrap Lines' => 'Перенесення строк', 'Write access required to continue' => 'Для продовження необхідні права на запис', 'XML API' => 'XML API', 'XML error: %1$s at line %2$d:%3$d' => 'Помилка XML: %1$s на строчці %2$d:%3$d', 'XML extension not supported' => 'Розширення XML не підтримується', 'Yearly' => 'Раз в рік', 'Yes' => 'Так', 'Yes, Delete' => 'Так, видалити', 'Yes, Delete User' => 'Так, видалити користувача', 'Yes, Do it!' => 'Так, виконати!', 'Yes, Email Me' => 'Так, надсилати мені листа', 'Yesterday' => 'Вчора', 'You are about to delete %s fields.' => 'Ви збираєтеся видалити %s полів.', 'You are trying to upload too many files' => 'Ви намагаєтеся завантажити занадто багато файлів', 'You can not disable/delete yourself - you could be the only admin!' => 'Ви можете не відключити/видалити себе - Ви можете бути єдиним адміністратором!', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => 'Тепер Ви можете перейти в %s щоб активувати систему і вивчити новий функіонал. Повни і актуальний опис релізу дивіться тут: %s', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => 'Ви можете увійти в %1$s панель адміністрування %2$s, використовуючи логін і пароль, який ви вказали на етапі установки. Після успішного входу ви можете змінювати налаштування.', 'You can use osTicket without these, but you may not be able to use all features.' => 'Ви можете використовувати osTicket і без них, але не всі функції будуть доступні.', 'You cannot delete a user with tickets!' => 'Не можна видалити користувача з заявками!', 'You cannot disable/delete a default department. Select a new default department and try again.' => 'Ви не можете відключити/видалити відділ налаштований за замовчуванням. Виберіть інший відділ за замовчуванням і спробуйте знову.', 'You do not have access to %s' => 'Ви не маєте доступу до %s', 'You do not have permission %s' => 'Ви не маєте дозволу %s', 'You do not have permission to %1$s %2$s' => 'У вас немає дозволу для %1$s %2$s', 'You do not have permission to %s tasks' => 'Ви не маєте прав доступу до %s завдань', 'You do not have permission to create a ticket in %s' => 'У вас немає дозволу на створення заявок у %s', 'You do not have permission to create users.' => 'У вас немає дозволу на створення користувачів.', 'You do not have permission to delete a user with tickets!' => 'У Вас немає прав на видалення користувача із заявками!', 'You don\'t have a signature' => 'У Вас немає підпису', 'You have made changes that you need to save.' => 'Ви зробили зміни, які потрібно зберегти.', 'You have made {0} selections. ' => 'Ви обрали {0}. ', 'You must select action to perform' => 'Необхідно обрати дію для виконання', 'You must select at least %s to process.' => 'Необхідно вибрати принаймні %s для обробки.', 'You must select at least %s.' => 'Оберіть принаймні %s.', 'You must select at least one %s.' => 'Ви маєте вибрати принаймні один %s.', 'You must select template' => 'Необхідно вибрати шаблон', 'You must set at least one rule.' => 'Ви повинні встановити хоча б одне правило.', 'You need to select at least one item' => 'Потрібно вибрати хоча б один пункт', 'You no longer have access to #%s.' => 'Ви більше не маєте доступу до #%s.', 'You sure?' => 'Ви впевнені?', 'You\'re limited to only {0} selections. ' => 'Ви можете обрати тільки {0}. ', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => 'Ви підтвердили адресу електронної пошти і успішно активували обліковий запис. Ви можете переглянути раніше створені заявки або створити нову заявку.', 'You\'ve reached maximum failed login attempts allowed.' => 'Ліміт на кількість спроб входу.', 'You\'ve reached the maximum open tickets allowed.' => 'Ви досягли максимальної кількості відкритих заявок.', 'Your Staff Control Panel' => 'Керування співробітниками', 'Your browser is not supported' => 'Ваш браузер не підтримується', 'Your friendly support center' => 'Дружній центр підтримки :)', 'Your lock has expired.' => 'Ваше блокування вийшло.', 'Your lock is expiring soon.' => 'Ваше блокування скоро закінчується.', 'Your osTicket URL' => 'Веб-адреса системи підтримки', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => 'Установка osTicket завершена успішно. Тепер ви можете налаштувати систему підтримки під ваші потреби, але спочатку необхідно провести процедуру очищення тимчасової інформації.', 'Your primary administrator account - you can add more users later.' => 'Ваш головний акаунт адміністратора. Ви зможете додати користувачів пізніше.', 'Your query did not match any records' => 'Ваш запит не відповідає жоден запис', 'a SLA plan' => 'План SLA', 'a plugin' => 'плагін', 'a template set' => 'набір шаблонів', 'a year ago' => 'рік назад', 'about a minute ago' => 'хвилину назад', 'about a month ago' => 'місяць назад', 'about an hour ago' => 'годину назад', 'action-buttonOpen' => 'Відкрити', 'added <strong>%1$s</strong>' => 'додано <strong>%1$s</strong>', 'added <strong>%1$s</strong> and removed <strong>%2$s</strong>' => 'додано <strong>%1$s</strong> і видалено <strong>%2$s</strong>', 'advanced' => 'Розширений пошук', 'after' => 'після', 'agent' . "\0" . 'agents' => 'співробітник' . "\0" . 'співробітники' . "\0" . 'співробітників' . "\0" . 'співробітники', 'all changes saved' => 'всі зміни збережено', 'an API key' => 'ключ API', 'and' => 'та', 'assign' => 'призначити', 'assigned' => 'призначено', 'auto assign on reopen' => 'авто призначення для заново відкритих', 'auto claim' => 'автозапит', 'ban list' => 'чорний список', 'ban rule' => 'правило бану', 'before' => 'до', 'between' => 'між', 'by' => 'від', 'canned response' => 'готова відповідь', 'case-insensitive comparison' => 'порівняння без урахування регістру', 'changed from <strong>%1$s</strong> to <strong>%2$s</strong>' => 'змінено з <strong>%1$s</strong> на <strong>%2$s</strong>', 'changed to <strong>%1$s</strong>' => 'змінено на <strong>%1$s</strong>', 'checked' => 'відмічено', 'child tickets' => 'дочірні заявки', 'claimed' => 'призначено собі', 'clear' => 'очистити', 'contains' => 'містить', 'created' => 'created', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php підтримує тільки локальні виклики cron - використовуйте http->api/tasks/cron', 'current' => 'поточний', 'custom form' => 'користувацька форма', 'custom list' . "\0" . 'custom lists' => 'користувацький список' . "\0" . 'користувацькі списки' . "\0" . 'користувацьких списків' . "\0" . 'користувацьких списків', 'custom list items' => 'елементи користувацького списку', 'day' . "\0" . 'days' => 'день' . "\0" . 'днів' . "\0" . 'дні' . "\0" . 'день', 'defunct — missing' => 'не існує — немає', 'delete' => 'видалити', 'deleted sucessfully' => 'успішно видалено', 'department' . "\0" . 'departments' => 'відділ' . "\0" . 'відділи' . "\0" . 'відділів' . "\0" . 'відділу', 'does not have a value' => 'не має значення', 'does not include' => 'не включає', 'e.g.' => 'прим.', 'e.g. 051243' => 'Наприклад, 051243', 'e.g. John Doe, john.doe@osticket.com' => 'наприклад: John Doe, john.doe@osticket.com', 'e.g. My Location, MY' => 'наприклад: My Location, MY', 'e.g. john.doe@osticket.com' => 'Наприклад, john.doe@osticket.com', 'e.g. me@mycompany.com' => 'наприклад: me@mycompany.com', 'email' . "\0" . 'emails' => 'e-mail' . "\0" . 'e-mails' . "\0" . 'e-mails' . "\0" . 'e-mails', 'email message to send.' => 'повідомлення для відправки.', 'enable here' => 'активувати тут', 'end user' . "\0" . 'end users' => 'кінцевий користувач' . "\0" . 'кінцеві користувачі' . "\0" . 'кінцевих користувачів' . "\0" . 'кінцеві користувачі', 'end user account' => 'профіль користувача', 'extension required to print ticket to PDF' => 'потрібне розширення для друку заявок в PDF', 'external ID' => 'зовнішній ID', 'failed login attempt(s) allowed before a lock-out is enforced' => 'спроб входу до блокування аккаунту', 'fields available where this form is used' => 'поля, доступні там, де використовується ця форма', 'filter' . "\0" . 'filters' => 'фільтр' . "\0" . 'фільтри' . "\0" . 'фільтрів' . "\0" . 'фільтрів', 'for version %s' => 'для версії %s', 'form' . "\0" . 'forms' => 'форма' . "\0" . 'форми' . "\0" . 'форм' . "\0" . 'форм', 'has a value' => 'має значення', 'help topic' . "\0" . 'help topics' => 'розділ довідки' . "\0" . 'розділи довідки' . "\0" . 'розділів довідки' . "\0" . 'розділи довідки', 'hour' . "\0" . 'hours' => 'година' . "\0" . 'години' . "\0" . 'години' . "\0" . 'години', 'if public' => 'якщо загальнодоступна', 'if set' => 'якщо встановлено', 'in %d days' => '%d день', 'in %d hours' => '%d годин', 'in %d minutes' => '%d хвилин', 'in %d months' => '%d місяців', 'in %d seconds' => '%d секунд', 'in %d years' => '%d років', 'in a year' => 'рік', 'in about a minute' => 'через хвилину', 'in about a month' => 'місяць назад', 'in about an hour' => 'через годину', 'in hours' => 'в годину', 'in reversed order' => 'у зворотноьму напрямку', 'in the future' => 'в майбутньому', 'in the last n days' => 'в останні n днів', 'in the next n days' => 'наступні n днів', 'in the past' => 'в минулому', 'includes' => 'включає', 'instances' => 'випадки', 'internal ID' => 'внутрішній ідентифікатор', 'is' => 'є', 'is not' => 'не є', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'just now' => 'прямо зараз', 'link' => 'лінк', 'linked' => 'linked', 'list item' . "\0" . 'list items' => 'список елементів' . "\0" . 'списки елементів' . "\0" . 'списків елементів' . "\0" . 'списків елементів', 'log entry' => 'запис журналу', 'login failed' => 'не вдалося ввійти', 'matches' => 'співпадає', 'maximum of 128 characters allowed' => 'можна ввести щонайбільше 128 символів', 'merge into this one' => 'злитися в цю', 'merged' => 'merged', 'message template' => 'текст шаблону', 'minute' . "\0" . 'minutes' => 'хвилина' . "\0" . 'хвилини' . "\0" . 'хвилини' . "\0" . 'хвилини', 'minutes' => 'хвилини', 'minutes locked out' => 'хвилини блокування', 'missing!' => 'не існує!', 'module loaded' => 'модуль завантажений', 'month' . "\0" . 'months' => 'місяць' . "\0" . 'місяців' . "\0" . 'місяців' . "\0" . 'місяців', 'more than n days ago' => 'більш ніж n днів тому', 'more than n days from now' => 'більш ніж n днів від поточного', 'never' => 'ніколи', 'next' => 'далі', 'not on' => 'не на', 'not recommended' => 'не рекомендовано', 'now' => 'зараз', 'on' => 'на', 'on %s' => 'на %s', 'one API key' => 'один ключ API', 'one SLA plan' => 'один план SLA', 'one agent' => 'один співробітник', 'one canned response' => 'одна готова відповідь', 'one category' => 'одна категорія', 'one custom form' => 'одне користувацьке поле', 'one custom list' => 'один користувацький список', 'one department' => 'один відділ', 'one email' => 'один e-mail', 'one end user' => 'один користувач', 'one help topic' => 'один розділ довідки', 'one log entry' => 'один запис логу', 'one organization' => 'одна організація', 'one plugin' => 'один плагін', 'one role' => 'одна роль', 'one schedule' => 'один розклад', 'one site page' => 'одна сторінка сайту', 'one task' => 'одне завдання', 'one team' => 'одна команда', 'one template set' => 'один набір шаблонів', 'one ticket' => 'одна заявка', 'one ticket filter' => 'один фільтр заявки', 'or %s register for an account %s for the best experience on our help desk.' => 'або %s зареєструйте обліковий запис %s для кращого обслуговування заявок нашою службою допомоги.', 'or %s register for an account %s to access all your tickets.' => 'або %s зареєструвати новий обліковий запис %s для доступу до Ваших заявок.', 'organizations' => 'організації', 'osTicket %s' => 'osTicket %s', 'osTicket :: Admin Control Panel' => 'osTicket :: Адміністрування', 'osTicket :: Staff Control Panel' => 'osTicket:: Адміністративна панель керування', 'osTicket Alerts' => 'Сповіщення osTicket', 'osTicket Basic Installation' => 'Базова установка osTicket', 'osTicket Docs' => 'Документація osTicket', 'osTicket Documentation' => 'Документація osTicket', 'osTicket Forums' => 'Форум osTicket', 'osTicket Installer' => 'osTicket встановлено', 'osTicket Team.' => 'Команда osTicket.', 'osTicket Upgrader' => 'osTicket оновлено', 'osTicket Version' => 'Версія osTicket', 'osTicket installation has been completed successfully.' => 'osTicket успішно встановлений.', 'osTicket installer requires ability to write to the configuration file %s' => 'Установщику osTicket потрібна можливість запису в конфігураційний файл %s', 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'Установникові osTicket потрібні права на запис конфігураційного файлу <b>include/ost-config.php</b>. Копія шаблону налаштувань знаходиться в каталозі включення (<b>include/ost-sampleconfig.php</b>).', 'osTicket is already installed?' => 'osTicket вже встановлений?', 'osTicket is having trouble fetching emails from the following mail account' => 'У osTicket виникли проблеми при витяганні листів з облікового запису електронної пошти', 'osTicket no longer supports Internet Explorer.' => 'osTicket більше не підтримує Internet Explorer.', 'osTicket requires MySQL %s or later!' => 'osTicket вимагає MySQL %s або пізнішої версії!', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'osTicket вимагає префікс для своїх таблиць для уникнення можливих конфліктів між таблицями в спільних базах даних.', 'osTicket\'s base url (FQDN)' => 'Основна адреса osTicket (FQDN)', 'per end user' => 'на одного користувача', 'per page.' => 'на сторінку.', 'period' => 'період', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php працює локально - використовувати http->api/tickets.email', 'plugin' . "\0" . 'plugins' => 'плагін' . "\0" . 'плагіни' . "\0" . 'плагінів' . "\0" . 'плагінів', 'premade response' . "\0" . 'premade responses' => 'готова відповідь' . "\0" . 'готові відповіді' . "\0" . 'готових відповідей' . "\0" . 'готових відповідей', 'process' => 'процес', 'properties definable for each item' => 'властивості, які визначаються для кожного елемента', 'queue' => 'черга', 'queue-nameOpen' => 'Відкрити', 'recommended for all installations' => 'рекомендується для всіх установок', 'recommended for improved localization' => 'рекомендується для поліпшення локалізації', 'recommended for plugins and language packs' => 'рекомендується для плагінів та мовних пакетів', 'referral' => 'послідовник', 'referred' => 'referred', 'removed <strong>%1$s</strong>' => 'видалено <strong>%1$s</strong>', 'reopen' => 'перевідкрити', 'reopened' => 'reopened', 'role' . "\0" . 'roles' => 'роль' . "\0" . 'ролі' . "\0" . 'ролей' . "\0" . 'ролей', 'save error' => 'помилка при зберіганні', 'save translation' => 'зберігти переклад', 'saving...' => 'зберігання...', 'schedule' . "\0" . 'schedules' => 'Розклад' . "\0" . 'Розклади' . "\0" . 'Розклади' . "\0" . 'Розклади', 'see name expansion' => 'Переглянути ім\'я розширення', 'selected' => 'обрано', 'selected API key' . "\0" . 'selected API keys' => 'обраний API ключ' . "\0" . 'обрані API ключі' . "\0" . 'обраних API ключів' . "\0" . 'обраних API ключів', 'selected SLA plan' . "\0" . 'selected SLA plans' => 'обраний план SLA' . "\0" . 'обрані плани SLA' . "\0" . 'обраних планів SLA' . "\0" . 'обрані плани SLA', 'selected agent' . "\0" . 'selected agents' => 'обраний співробітник' . "\0" . 'обрані співробітники' . "\0" . 'обраних співробітників' . "\0" . 'обраних співробітників', 'selected ban rule' . "\0" . 'selected ban rules' => 'обране правило блокування' . "\0" . 'обрані правила блокування' . "\0" . 'обраних правил блокування' . "\0" . 'обраних правил блокування', 'selected canned response' . "\0" . 'selected canned responses' => 'обрана готова відповідь' . "\0" . 'обрані готові відповіді' . "\0" . 'обраних готових відповідей' . "\0" . 'обраних готових відповідей', 'selected category' . "\0" . 'selected categories' => 'обрана категорія' . "\0" . 'обрані категорії' . "\0" . 'обраних категорій' . "\0" . 'обраних категорій', 'selected custom form' . "\0" . 'selected custom forms' => 'обрана користувацька форма' . "\0" . 'обрані користувацькі форми' . "\0" . 'обраних користувацьких форм' . "\0" . 'обраних користувацьких форм', 'selected custom list' . "\0" . 'selected custom lists' => 'обраний користувацький список' . "\0" . 'обрані користувальницькі списки' . "\0" . 'користувацьких списків' . "\0" . 'обрані користувальницькі списки', 'selected department' . "\0" . 'selected departments' => 'обраний відділ' . "\0" . 'обрані відділи' . "\0" . 'обраних відділів' . "\0" . 'обраних відділів', 'selected email' . "\0" . 'selected emails' => 'обраний e-mail' . "\0" . 'обрані e-mail' . "\0" . 'обраних e-mail' . "\0" . 'обраних e-mail', 'selected end user' . "\0" . 'selected end users' => 'обраний кінцевий куристувач' . "\0" . 'обрані кінцеві куристувачи' . "\0" . 'обраних кінцевих куристувачів' . "\0" . 'обраних кінцевих куристувачів', 'selected filter' . "\0" . 'selected filters' => 'обраний фільтр' . "\0" . 'обрані фільтри' . "\0" . 'обраних фільтрів' . "\0" . 'обраних фільтрів', 'selected help topic' . "\0" . 'selected help topics' => 'обрана категорія заявок' . "\0" . 'обрані категорії заявок' . "\0" . 'обраних категорій заявок' . "\0" . 'обраних категорій заявок', 'selected image' . "\0" . 'selected images' => 'обране зображення' . "\0" . 'обраних зображення' . "\0" . 'обраних зображень' . "\0" . 'обраних зображень', 'selected log entry' . "\0" . 'selected log entries' => 'обраний запис журналу' . "\0" . 'обрані записи журналу' . "\0" . 'обраних записів журналу' . "\0" . 'обраних записів журналу', 'selected plugin' . "\0" . 'selected plugins' => 'обраний плагін' . "\0" . 'обрані плагіни' . "\0" . 'обраних плагінів' . "\0" . 'обраних плагінів', 'selected role' . "\0" . 'selected roles' => 'обрана роль' . "\0" . 'обрані ролі' . "\0" . 'обраних ролей' . "\0" . 'обраних ролей', 'selected schedule' . "\0" . 'selected schedules' => 'Обраний графік' . "\0" . 'Обрані графіки' . "\0" . 'Обрані графіки' . "\0" . 'Обрані графіки', 'selected site page' . "\0" . 'selected site pages' => 'обрана сторінка сайту' . "\0" . 'обрані сторінки сайту' . "\0" . 'обраних сторінок сайту' . "\0" . 'обраних сторінок сайту', 'selected task' . "\0" . 'selected tasks' => 'обране завдання' . "\0" . 'обраних завдання' . "\0" . 'обраних завдань' . "\0" . 'обраних завдань', 'selected team' . "\0" . 'selected teams' => 'обрана команда' . "\0" . 'обрані команди' . "\0" . 'обраних записів журналу' . "\0" . 'обраних команд', 'selected template set' . "\0" . 'selected template sets' => 'обраний шаблон' . "\0" . 'обрані шаблони' . "\0" . 'обраних шаблонів' . "\0" . 'обраних шаблонів', 'selected ticket' . "\0" . 'selected tickets' => 'обрана заявка' . "\0" . 'обрані заявки' . "\0" . 'обраних заявок' . "\0" . 'обраних заявок', 'selected ticket filter' . "\0" . 'selected ticket filters' => 'обраний фільтр заявки' . "\0" . 'обрані фільтри заявки' . "\0" . 'обраних фільтрів заявок' . "\0" . 'обраних фільтрів заявок', 'selected user' . "\0" . 'selected users' => 'обраний користувач' . "\0" . 'обрані користувачі' . "\0" . 'обраних користувачів' . "\0" . 'обраних користувачів', 'set to <strong>%2$s</strong>' => 'встановлено <strong>%2$s</strong>', 'show %s records' => 'показати %s записів', 'sign in here' => 'Увійдіть тут', 'site page' . "\0" . 'site pages' => 'сторінка сайту' . "\0" . 'сторінки сайту' . "\0" . 'сторінок сайту' . "\0" . 'сторінок сайту', 'status' => 'стан', 'successfully' => 'успішно', 'system default' => 'Стандартний', 'task' . "\0" . 'tasks' => 'завдання' . "\0" . 'завдання' . "\0" . 'завдань' . "\0" . 'завдання', 'team' . "\0" . 'teams' => 'команда' . "\0" . 'команди' . "\0" . 'команд' . "\0" . 'команд', 'template' . "\0" . 'templates' => 'шаблон' . "\0" . 'шаблони' . "\0" . 'шаблонів' . "\0" . 'шаблони', 'template set' => 'набір шаблонів', 'the agent' => 'цей співробітник', 'the department' => 'відділ', 'the selected Ticket' . "\0" . 'the selected Tickets' => 'Обрана заявка' . "\0" . 'Обрані заявки' . "\0" . 'Обрані заявки' . "\0" . 'Обрані заявки', 'the team' => 'ця команда', 'this API key' => 'цей ключ API', 'this FAQ article' => 'це стаття FAQ', 'this SLA plan' => 'цей план SLA', 'this agent' => 'цей співробітник', 'this ban rule' => 'це правило бану', 'this canned response' => 'це готова відповідь', 'this category' => 'ця категорія', 'this custom form' => 'ця користувацька форма', 'this custom list' => 'цей користувацький список', 'this department' => 'цей відділ', 'this email' => 'цей e-mail', 'this end user' => 'цей користувач', 'this help topic' => 'цей розділ', 'this message template' => 'цей текст шаблону', 'this queue' => 'ця черга', 'this role' => 'ця роль', 'this schedule' => 'цей розклад', 'this site page' => 'це сторінка сайту', 'this task' => 'це завдання', 'this team' => 'ця команда', 'this template' => 'цей шаблон', 'this template set' => 'цей набір шаблонів', 'this ticket' => 'ця заявка', 'this ticket filter' => 'фільтр цієї Заявки', 'ticket' . "\0" . 'tickets' => 'заявка' . "\0" . 'заявки' . "\0" . 'заявок' . "\0" . 'заявок', 'ticket filter' => 'фільтр заявки', 'ticket state actionArchive' => 'Архів', 'ticket state actionClose' => 'Закрити', 'ticket state actionDelete' => 'Видалити', 'ticket state actionOpen' => 'Відкрити', 'ticket state nameArchived' => 'Архівна', 'ticket state nameClosed' => 'Закрито', 'ticket state nameDeleted' => 'Видалена', 'ticket state nameOpen' => 'Відкрити', 'to a Team' => 'Команді', 'to an Agent' => 'працівникові', 'to archive/delete tickets' => 'архівні/видалені заявки', 'to create tickets' => 'створення заявок', 'to delete tickets' => 'для видалення заявок', 'to mass manage tickets' => 'масове керування заявками', 'to reopen tickets' => 'повторно відкривати заявки', 'to resolve/close tickets' => 'виконані/закриті заявки', 'transfer' => 'передати', 'transferred' => 'передано', 'unassigned' => 'не призначена', 'unchecked' => 'не відмічено', 'unknown error' => 'невідома помилка', 'unsaved' => 'не збережено', 'unset <strong>%1$s</strong>' => 'не встановлено <strong>%1$s</strong>', 'updated' => 'оновлено', 'users' => 'користувачі', 'vacation' => 'отпуск', 'via %s' => 'через %s', 'week' . "\0" . 'weeks' => 'тиждень' . "\0" . 'тижнів' . "\0" . 'тижнів' . "\0" . 'тиждень', 'yesterday' => 'вчора', 'you' => 'Ви', 0 => array ( 'Revision' => 0, 'Total-Strings' => 3268, 'Table-Size' => 3268, 'Build-Timestamp' => 'Tue, 04 Feb 25 17:19:53 +0000', 'Format-Version' => 'A', 'Encoding' => 'UTF-8', ), );(function($){$.oststrings={"Cancel":"\u0421\u043a\u0430\u0441\u0443\u0432\u0430\u0442\u0438","You sure?":"\u0412\u0438 \u0432\u043f\u0435\u0432\u043d\u0435\u043d\u0456?","File Upload Error":"\u041f\u043e\u043c\u0438\u043b\u043a\u0430 \u043f\u0440\u0438 \u0434\u043e\u0434\u0430\u0432\u0430\u043d\u043d\u0456 \u0444\u0430\u0439\u043b\u0443","Uploading ...":"\u0417\u0430\u0432\u0430\u043d\u0442\u0430\u0436\u0435\u043d\u043d\u044f ...","Your browser is not supported":"\u0412\u0430\u0448 \u0431\u0440\u0430\u0443\u0437\u0435\u0440 \u043d\u0435 \u043f\u0456\u0434\u0442\u0440\u0438\u043c\u0443\u0454\u0442\u044c\u0441\u044f","You are trying to upload too many files":"\u0412\u0438 \u043d\u0430\u043c\u0430\u0433\u0430\u0454\u0442\u0435\u0441\u044f \u0437\u0430\u0432\u0430\u043d\u0442\u0430\u0436\u0438\u0442\u0438 \u0437\u0430\u043d\u0430\u0434\u0442\u043e \u0431\u0430\u0433\u0430\u0442\u043e \u0444\u0430\u0439\u043b\u0456\u0432","File is too large":"\u0424\u0430\u0439\u043b \u0437\u0430\u043d\u0430\u0434\u0442\u043e \u0432\u0435\u043b\u0438\u043a\u0438\u0439","This type of file is not allowed":"\u0426\u0435\u0439 \u0442\u0438\u043f \u0444\u0430\u0439\u043b\u0443 \u043d\u0435 \u0434\u043e\u0437\u0432\u043e\u043b\u0435\u043d\u0438\u0439","Could not find or read this file":"\u041d\u0435 \u0432\u0434\u0430\u043b\u043e\u0441\u044f \u0437\u043d\u0430\u0439\u0442\u0438 \u0430\u0431\u043e \u043f\u0440\u043e\u0447\u0438\u0442\u0430\u0442\u0438 \u0446\u0435\u0439 \u0444\u0430\u0439\u043b","Are you sure you want to leave? Any changes or info you've entered will be discarded!":"\u0412\u0438 \u0432\u043f\u0435\u0432\u043d\u0435\u043d\u0456? \u0412\u0441\u0456 \u0437\u043c\u0456\u043d\u0438 \u0430\u0431\u043e \u0456\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0456\u044f, \u044f\u043a\u0443 \u0432\u0438 \u0432\u0432\u0435\u043b\u0438 \u0431\u0443\u0434\u0435 \u0437\u0430\u0433\u0443\u0431\u043b\u0435\u043d\u0430!","Show Images":"\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u0438 \u0437\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u043d\u044f","Download":"\u0417\u0430\u0432\u0430\u043d\u0442\u0430\u0436\u0438\u0442\u0438","all changes saved":"\u0432\u0441\u0456 \u0437\u043c\u0456\u043d\u0438 \u0437\u0431\u0435\u0440\u0435\u0436\u0435\u043d\u043e","Delete Draft":"\u0412\u0438\u0434\u0430\u043b\u0438\u0442\u0438 \u0447\u0435\u0440\u043d\u0435\u0442\u043a\u0443","Save Draft":"\u0417\u0431\u0435\u0440\u0456\u0433\u0442\u0438 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Size":"\u0420\u043e\u0437\u043c\u0456\u0440 \u0448\u0440\u0438\u0444\u0442\u0443","Font Family":"\u0428\u0440\u0438\u0444\u0442","Outline":"\u041a\u043e\u043d\u0442\u0443\u0440","Bring Forward":"\u0412\u0438\u0441\u0443\u0432\u0430\u0442\u0438","Toggle Opacity":"\u041f\u0440\u043e\u0437\u043e\u0440\u0456\u0441\u0442\u044c","Delete Shape":"\u0412\u0438\u0434\u0430\u043b\u0438\u0442\u0438 \u0444\u043e\u0440\u043c\u0443","Fill":"\u0417\u0430\u043b\u0438\u0432\u043a\u0430","Text":"\u0422\u0435\u043a\u0441\u0442","Translate":"\u041f\u0435\u0440\u0435\u043a\u043b\u0430\u0434","save translation":"\u0437\u0431\u0435\u0440\u0456\u0433\u0442\u0438 \u043f\u0435\u0440\u0435\u043a\u043b\u0430\u0434","Loading":"\u0417\u0430\u0432\u0430\u043d\u0442\u0430\u0436\u0435\u043d\u043d\u044f","Add":"\u0414\u043e\u0434\u0430\u0442\u0438","Not currently translated":"\u041d\u0435\u043c\u0430\u0454 \u043f\u043e\u0442\u043e\u0447\u043d\u0438\u0445 \u043f\u0435\u0440\u0435\u043a\u043b\u0430\u0434\u0456\u0432","Save":"\u0417\u0431\u0435\u0440\u0435\u0433\u0442\u0438","Saving":"\u0417\u0431\u0440\u0435\u0436\u0435\u043d\u043d\u044f","You're limited to only {0} selections.\\n":"You're limited to only {0} selections.\\n","You have made {0} selections.\\n":"You have made {0} selections.\\n","Please remove {0} selection(s).":"\u0412\u0438\u0434\u0430\u043b\u0435\u043d\u043d\u044f \u043e\u0431\u0440\u0430\u043d\u0438\u0445 {0}.","Alert":"\u0421\u043f\u043e\u0432\u0456\u0449\u0435\u043d\u043d\u044f","Please make at least {0} selections. {1} checked so far.":"\u0412\u0438\u0431\u0435\u0440\u0456\u0442\u044c \u043f\u0440\u0438\u043d\u0430\u0439\u043c\u043d\u0456 {0}. \u041f\u043e\u043a\u0438 \u043e\u0431\u0440\u0430\u043d\u043e {1}.","Are you sure you want to remove this attachment?":"\u0412\u043f\u0435\u0432\u043d\u0435\u043d\u0456 \u0449\u043e \u0445\u043e\u0447\u0435\u0442\u0435 \u0432\u0438\u0434\u0430\u043b\u0438\u0442\u0438 \u0446\u0435 \u0432\u043a\u043b\u0430\u0434\u0435\u043d\u043d\u044f?","Please Confirm":"\u041f\u0456\u0434\u0442\u0432\u0435\u0440\u0434\u0456\u0442\u044c, \u0431\u0443\u0434\u044c-\u043b\u0430\u0441\u043a\u0430","Please confirm to continue.":"\u0414\u043b\u044f \u043f\u0440\u043e\u0434\u043e\u0432\u0436\u0435\u043d\u043d\u044f, \u043f\u0456\u0434\u0442\u0432\u0435\u0440\u0434\u0456\u0442\u044c, \u0431\u0443\u0434\u044c-\u043b\u0430\u0441\u043a\u0430.","OK":"\u041e\u043a","Oops":"\u041e\u0442\u0430\u043a\u043e\u0457","You need to select at least one item":"\u041f\u043e\u0442\u0440\u0456\u0431\u043d\u043e \u0432\u0438\u0431\u0440\u0430\u0442\u0438 \u0445\u043e\u0447\u0430 \u0431 \u043e\u0434\u0438\u043d \u043f\u0443\u043d\u043a\u0442","Confirm Deletion":"\u041f\u0456\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u0438 \u0432\u0438\u0434\u0430\u043b\u0435\u043d\u043d\u044f","Create":"\u0421\u0442\u0432\u043e\u0440\u0438\u0442\u0438","just now":"\u043f\u0440\u044f\u043c\u043e \u0437\u0430\u0440\u0430\u0437","about a minute ago":"\u0445\u0432\u0438\u043b\u0438\u043d\u0443 \u043d\u0430\u0437\u0430\u0434","%d minutes ago":"%d \u0445\u0432\u0438\u043b\u0438\u043d \u043d\u0430\u0437\u0430\u0434","about an hour ago":"\u0433\u043e\u0434\u0438\u043d\u0443 \u043d\u0430\u0437\u0430\u0434","%d hours ago":"%d \u0433\u043e\u0434\u0438\u043d \u043d\u0430\u0437\u0430\u0434","yesterday":"\u0432\u0447\u043e\u0440\u0430","%d days ago":"%d \u0434\u0435\u043d\u044c \u043d\u0430\u0437\u0430\u0434","Acquiring Lock":"\u041d\u0430\u0434\u0456\u0439\u0448\u043b\u043e \u0431\u043b\u043e\u043a\u0443\u0432\u0430\u043d\u043d\u044f","Your lock is expiring soon.":"\u0412\u0430\u0448\u0435 \u0431\u043b\u043e\u043a\u0443\u0432\u0430\u043d\u043d\u044f \u0441\u043a\u043e\u0440\u043e \u0437\u0430\u043a\u0456\u043d\u0447\u0443\u0454\u0442\u044c\u0441\u044f.","The lock you hold on this ticket will expire soon. Would you like to renew the lock?":"\u0411\u043b\u043e\u043a\u0443\u0432\u0430\u043d\u043d\u044f \u0432 \u0446\u0456\u0439 \u0437\u0430\u044f\u0432\u0446\u0456 \u0441\u043a\u043e\u0440\u043e \u0437\u0430\u043a\u0456\u043d\u0447\u0443\u0454\u0442\u044c\u0441\u044f. \u0425\u043e\u0447\u0435\u0442\u0435 \u043e\u043d\u043e\u0432\u0438\u0442\u0438 \u0431\u043b\u043e\u043a\u0443\u0432\u0430\u043d\u043d\u044f?","Renew":"\u0412\u0456\u0434\u043d\u043e\u0432\u0438\u0442\u0438","Unable to lock the ticket.":"\u041d\u0435\u043c\u043e\u0436\u043b\u0438\u0432\u043e \u0437\u0430\u0431\u043b\u043e\u043a\u0443\u0432\u0430\u0442\u0438 \u0437\u0430\u044f\u0432\u043a\u0443.","Someone else could be working on the same ticket.":"\u0425\u0442\u043e\u0441\u044c \u043c\u0456\u0433 \u0431\u0438 \u043f\u0440\u0430\u0446\u044e\u0432\u0430\u0442\u0438 \u0432 \u0446\u0456\u0439 \u0437\u0430\u044f\u0432\u0446\u0456.","Still busy... smile #":"\u0423\u0441\u0435 \u0449\u0435 \u0437\u0430\u0439\u043d\u044f\u0442\u043e... \u0436\u0430\u0440\u0442 #","Cleaning up!...":"\u041e\u0447\u0438\u0449\u0435\u043d\u043d\u044f!...","Error occurred. Aborting...":"\u0412\u0438\u043d\u0438\u043a\u043b\u0430 \u043f\u043e\u043c\u0438\u043b\u043a\u0430. \u041f\u0435\u0440\u0435\u0440\u0438\u0432\u0430\u0454\u043c\u043e...","Manual upgrade required (ajax failed)":"\u041f\u043e\u0442\u0440\u0456\u0431\u043d\u0430 \u0440\u0443\u0447\u043d\u0430 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0430 (\u0437\u0431\u0456\u0439 ajax)","Something went wrong":"\u0429\u043e\u0441\u044c \u043f\u0456\u0448\u043b\u043e \u043d\u0435 \u0442\u0430\u043a"};})(jQuery);<?php return array ( 'Build-Date' => 'Tue, 04 Feb 25 17:19:53 +0000', 'Phrases-Version' => '1.17', 'Build-Version' => 'v1.18.2', 'Build-Major-Version' => '1.18', 'Language' => 'uk_UA', 'Id' => 'lang:uk', 'Last-Revision' => '2025-02-04 17:19', 'Version' => 173868, );�*�ѵUl�ݚF��f�* GBMB language/zh_TW.phar 0000644 00001150117 15053721015 0010243 0 ustar 00 <?php __HALT_COMPILER(); ?> 9 f # help/tips/dashboard.audit_logs.yaml �XĴ " help/tips/dashboard.dashboard.yamlZ Z ��� # help/tips/dashboard.my_profile.yaml< < o�Ð� ( help/tips/dashboard.staff_directory.yaml� � �P� $ help/tips/dashboard.system_logs.yamlk k ��Y9� help/tips/emails.banlist.yamlt t ��J� help/tips/emails.diagnostic.yaml| | (ƛ�� help/tips/emails.email.yaml� � ��cҴ help/tips/emails.template.yamlG G �<饴 help/tips/forms.yaml� � x�ȴ help/tips/install.yaml� � �SҴ , help/tips/knowledgebase.canned_response.yaml� � ��7� % help/tips/knowledgebase.category.yaml� � �w� help/tips/knowledgebase.faq.yaml5 5 *�� help/tips/manage.api_keys.yaml� � rD � ! help/tips/manage.custom_list.yaml ����� help/tips/manage.filter.yaml� � a�@� help/tips/manage.helptopic.yaml� � � help/tips/manage.pages.yaml� � �z�� help/tips/manage.schedule.yamlD D ��9m� help/tips/manage.sla.yaml� � v>� help/tips/org.yaml� � �K&� help/tips/settings.agents.yaml� � ��켴 help/tips/settings.alerts.yaml� � ���0� % help/tips/settings.autoresponder.yamlz z k�i� help/tips/settings.email.yaml� � �Q'[� help/tips/settings.kb.yaml. . ?��6� help/tips/settings.pages.yaml� � 銻v� help/tips/settings.system.yaml� � ��� help/tips/settings.tasks.yaml� � 4��� help/tips/settings.ticket.yaml| | �hU� help/tips/settings.users.yaml| | ;h붴 help/tips/staff.agent.yamlA A :W�� help/tips/staff.agents.yaml� � :�dL� help/tips/staff.department.yaml& & vr�-� help/tips/staff.departments.yamlm m '?Դ help/tips/staff.groups.yaml� � ��� " help/tips/staff.staff_members.yaml� � �_s�� help/tips/staff.team.yaml� � S�~� help/tips/staff.yaml� � �o � help/tips/tasks.queue.yamlK K /��=� help/tips/tickets.queue.yaml� � P `�� # templates/email/assigned.alert.yamlW W ��Z� " templates/email/message.alert.yamlJ J �bQ� % templates/email/message.autoresp.yaml� � ��+?� templates/email/note.alert.yamlx x �9T� ( templates/email/task.activity.alert.yaml^ ^ ;�GW� ) templates/email/task.activity.notice.yaml� � m:1� templates/email/task.alert.yaml� � �!��� * templates/email/task.assignment.alert.yaml� � ň͓� ' templates/email/task.overdue.alert.yaml� � �À� ( templates/email/task.transfer.alert.yaml� � ��� + templates/email/ticket.activity.notice.yaml| | y�!�� ! templates/email/ticket.alert.yaml� � �$� % templates/email/ticket.autoreply.yaml� � �ʒ˴ $ templates/email/ticket.autoresp.yamlo o �}�� " templates/email/ticket.notice.yamll l >�ߴ # templates/email/ticket.overdue.yaml� � 렴� % templates/email/ticket.overlimit.yamlB B IDA�� ! templates/email/ticket.reply.yaml� � Y5� # templates/email/transfer.alert.yaml: : ��2� templates/page/access-link.yaml� � �()� ! templates/page/banner-client.yaml� � �^kq� templates/page/banner-staff.yaml� � jH7�� " templates/page/email2fa-staff.yaml� � ��լ� templates/page/landing.yaml ROj� templates/page/offline.yaml� � KZ � " templates/page/pwreset-client.yaml8 8 �k�Ҵ ! templates/page/pwreset-staff.yaml� � ��� ' templates/page/registration-client.yaml2 2 |�G�� ( templates/page/registration-confirm.yaml� � ���� & templates/page/registration-staff.yaml� � L ��� ' templates/page/registration-thanks.yaml� � �;� templates/page/thank-you.yaml� � ;+_�� templates/ticket/installed.yamln n �\�ʴ templates/ticket/upgraded.yaml; ; Rl� templates/premade.yaml� � cZ�ܴ config.yaml. . �;� � department.yaml� � ��n� email_template_group.yamlU U �϶Ŵ filter.yaml� � zw�z� form.yaml6 6 �6Y�� group.yaml� � � 7�� event.yaml� � ���� file.yamlH6 H6 ;ݿ� help_topic.yaml� � ���� list.yamlP P >��� organization.yaml. . �u7� priority.yaml� � ȁ Ѵ queue_column.yaml< < X�8H� queue_sort.yamlw w �!� queue.yaml�/ �/ S�� role.yamlL L ��z� schedule.yaml� � �\_%� sequence.yaml �LP� sla.yaml� � ^�m� ticket_status.yaml� � �0�+� team.yaml{ { du� js/jquery.ui.datepicker.js* * ?ZT�� LC_MESSAGES/messages.mo.php � � ��G� js/osticket-strings.js �y�� MANIFEST.php �EO� #This is popup help messages for the Admin Panel -> Dashboard -> Audit Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- audit_logs: title: Audit Logs content: > This is where you will find any activities written to the audit log while the Audit plugin is enabled links: - title: Configure Plugins href: /scp/plugins.php date_span: title: 日期範圍內 content: > Select the date range that you would like to view in the <span class="doc-desc-title">Audit Logs</span>. type: title: 類型 content: > Choose which object type you would like to see Audits for. events: title: Events content: > Narrow down results based on a specific Event. #This is popup help messages for the Staff Panel -> Dashboard -> Dashboard #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ticket_activity: title: 案件動態 content: > 選擇一個日期範圍，可影響圖型與表格（參閱 <span class="doc-desc-title"> 統計</span>） 把重點放在任何這些日期所相應的資料。下圖將反映整個系統的資料（如：人口）簡要概述。然而，您可能會在下面把重點縮小到（例如，部門、 主題或工作人員） 的 <span class="doc-desc-title"> 統計</span> 表格。此外，您可以匯出當前顯示任何資料<span class="doc-desc-title"> 統計</span> 表格。 report_timeframe: title: 回報時間範圍 content: > 使用日期選擇器的選擇所需的資料開始日期。然後，從該日期來定義您的選擇時間的長度與資料樣本的結束日期。 statistics: title: 統計資料 content: > 藉由點擊搜尋表格與査看有興趣的特殊範本資料。在表內，圓圈代表的被指定資料的大小。因此，較大圓圈相應較大的資料。 opened: title: 已開啟 content: > Tickets that were originally opened having the Department or Help Topic on the ticket, or the number of tickets an Agent has opened on behalf of a User. assigned: title: 已分配 content: > Tickets that have been assigned to either an Agent or a Team. The number reflects tickets that are manually assigned to agents or teams, claimed tickets, and tickets assigned from ticket filters/other auto-assignment rules. overdue: title: 逾期 content: > Tickets that have been marked ‘Overdue’ by the system. Tickets are marked Overdue when they have violated the SLA Plan to which they belonged, causing them to have a status of ‘Open’ past their Due Date. closed: title: 已關閉 content: > The number of Tickets that are currently in the Closed status. reopened: title: 已重啟 content: > The total number of times a ticket was Reopened. Tickets are reopened whenever their status is changed from Closed to Open. deleted: title: 已刪除 content: > The amount of tickets that have been deleted. service_time: title: 服務時間 content: > Refers to the duration of time that begins at the opening of a ticket and ends when the ticket is closed. The Service Time column measures the average Service Time per ticket, in hours. response_time: title: 回覆時間 content: > Shows an average response time by an Agent, in hours, to ticket correspondence. #This is popup help messages for the Staff Panel -> Dashboard -> My Profile #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- contact_information: title: 聯絡資訊 content: > username: title: 帳號 content: > 具有代理商資格與行政人員身分才能更改使用者名稱. 如果你已有優先資格權限、您將透過專用代理商工具來編修<span class="doc-desc-title">工作人員</span> 列表。 links: - title: 以管理員身份更改使用者名 href: /scp/staff.php config2fa: title: Two Factor Authentication content: > Two Factor Authentication adds an extra layer of security when logging into the helpdesk. Once you correctly submit your username and password, you will need to enter a token to finish logging into the helpdesk. time_zone: title: 時區 content: > daylight_saving: title: 冬令時光節約 content: > maximum_page_size: title: 最大頁面大小 content: > auto_refresh_rate: title: 自動更新頻率 content: > default_signature: title: 預設簽名 content: > default_paper_size: title: 預設紙張大小 content: > show_assigned_tickets: title: 顯示已簽出的票 content: > <p>啟用此選項將會覆蓋公開已分配案件的全局設置。</p> <p class =“info-banner”> <i class =“icon-info-sign”> </i>此設置只供排除的全域已分配案件時使用。</p> password: title: 密碼 content: > current_password: title: 目前密碼 content: > new_password: title: 新密碼 content: > confirm_new_password: title: 確認新密碼 content: > signature: title: 簽名 content: > 新建的選項 <span class="doc-desc-title">簽名檔</span> 可能出現再票券底部. 無論這 <span class="doc-desc-title">簽名檔</span> 有顯示, 或無、均按者<span class="doc-desc-title">電子郵件範例</span>使用再票券上。 links: - title: 管理介面上建立新的電子郵件範例 href: /scp/templates.php #This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: 工作人員 content: > 下列列表的顯示是以經透過篩選功能所執行的結果 。如果取消篩選項目，將會 <span class="doc-desc-title"> 出現全體工作人員</span>，已分頁顯示。請參考頁面選項、產生更多瀏覽訊息。 apply_filtering_criteria: title: 篩選標準應用 content: > 選擇 <span class="doc-desc-title">部門</span> 是與您目前運作上的關聯性。或是您可以找尋特定代理商。 #This is popup help messages for the Admin Panel -> Dashboard -> System Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- system_logs: title: 系統日誌 content: > 這裡是你可以尋獲任何故障排除相關日誌記錄活動 （例如，錯誤、 警告或錯誤）。 links: - title: 客製化您的紀錄類型可由登入後改變 < br / > <span class="doc-desc-title"> 日誌級別的預設值</span>。 href: /scp/settings.php?t=system date_span: title: 日期範圍內 content: > 系統日誌</span>選擇您想要察看的日期範圍 <span class="doc-desc-title">. type: title: 類型 content: > 縮小選項可專注您特定類型的活動。<span class="doc-desc-opt"> 除錯</span> 表示嚴重，而 <span class="doc-desc-opt"> 錯誤</span> 表示的最嚴重程度。 showing_logs: title: 顯示 … 日誌 content: > 一定要檢查系統日誌上確保無多餘的頁面，<span class="doc-desc-title"> 頁面</span> 圈選下面部分。 log_title: title: 日誌標題 content: > 如果你想要的 <span class="doc-desc-title"> 日誌類型</span> 對結果進行排序，請按一下 <span class="doc-desc-title"> 日誌類型</span> 表頭。 log_type: title: 日誌類型 content: > 如果你想要的 <span class="doc-desc-title"> 日誌類型</span> 對結果進行排序，請按一下 <span class="doc-desc-title"> 日誌類型</span> 表頭。 log_date: title: 日誌日期 content: > 這是由軟體自動所生成的日期日誌。如果您想要 <span class="doc-desc-title"> 記錄日期</span> 對結果進行排序，只需按一下 <span class="doc-desc-title"> 日誌日期</span> 表頭。（使用上面的 <span class="doc-desc-title"> 日期期間</span> 表格縮小您日誌月曆期間）。 ip_address: title: IP 位址 content: > 這表示 <span class="doc-desc-title">IP</span><span class="doc-desc-title"> Address</span> 客戶端或是代理商端在使用期間上 osTicket 上系統自動生成的日誌。 #This is popup help messages for the Admin Panel -> Emails -> Banlist #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ban_list: title: 被禁止的電子郵件地址 content: > 從禁止清單中列出的禁止電子郵件地址收到的電子郵件將被自動拒絕。 #This is popup help messages for the Admin Panel -> Emails -> Diagnostics #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- test_outgoing_email: title: 測試發送的電子郵件 content: > 電子郵件的傳遞取決於您的伺服器設置 (php.ini) 檔案和/或 SMTP 配置。 links: - title: 選擇要配置的 SMTP （傳出） 設置電子郵件 href: /scp/emails.php from: title: 從 content: > to: title: 到 content: > subject: title: 主題 content: > message: title: 訊息 content: > #This is popup help messages for the Admin Panel -> Emails -> Add New Email #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket_help_topic: title: 新 Ticket 服務台 主題 content: > 選擇要通過此電子郵件地址創建與票券的自動關聯 <span class="doc-desc-title"> 說明台主題</span>。<br/> <br/>表單將被添加到票，但不是會有任何資料以及主題關聯的說明。 links: - title: 管理服務台主題 href: /scp/helptopics.php new_ticket_priority: title: 新 Ticket 優先 content: > 選擇優先</span>通過此電子郵件地址建立新票 <span class="doc-desc-title"> 。 new_ticket_department: title: 新 Ticket 部門 content: > 選擇 <span class="doc-desc-title"> 部門</span> 建立新票券將通過此電子郵件地址 路徑發送。 links: - title: 管理部門 href: /scp/departments.php auto_response: title: 新 Ticket 自動回應 content: > 通過此電子郵件地址創建一張新票時、您可以關閉使用者自動回應功能。 userid: title: 帳號 content: > The Username is utilized in the email authentication process. We accept single address strings, shared mailbox strings, servername + username strings, and a combination of all. links: - title: More Information href: https://docs.osticket.com/en/latest/Admin/Emails/Emails.html username: title: 帳號 content: > password: title: 密碼 content: > login_information: title: 電子郵件登入資訊 content: > 請輸入<span class="doc-desc-title"> 使用者名</span> 和 <span class="doc-desc-title"> 密碼</span> 即可從 IMAP 獲取電子郵件 / POP 郵件箱，以及通過 SMTP發送電子郵件。 mail_account: title: 讀取電子郵件 content: > 從遠端 IMAP 或 POP 郵件箱中提取的電子郵件、並將它們轉換到票券求助說明上。 links: - title: 管理 <span class="doc-desc-title"> 電子郵件輪詢與</span> & <span class="doc-desc-title"> AutoCron</span> 的設置。 href: /scp/settings.php?t=emails host_and_port: title: 遠端主機 content: > Enter the <span class="doc-desc-title">hostname</span> and <span class="doc-desc-title">port</span> number for your mail server. This may be available in the documentation for your hosting account or from your email administrator. <br/><br/> If using non-standard <span class="doc-desc-title">port</span> number with <span class="doc-desc-title">encryption</span> enabled then prefix the hostname with ssl:// or tls:// scheme to hint to supported encryption. <br/><br/> To force a plain connection even when using a standard encryption <span class="doc-desc-title">port</span> then use plain:// scheme. mailbox_folder: title: Mail Folder content: > Enter the <span class="doc-desc-title">Folder</span> name that you wish to fetch mail from. If left empty the system will fetch from the INBOX. protocol: title: 郵件箱協定 content: > Select the mail box protocol supported by your remote mail server. IMAP on a secure port highly recommended. authentication: title: 身份驗證 content: > osTicket <span class="doc-desc-title">OAuth2 Plugin</span> is required for Modern Authentication support. links: - title: Download osTicket Plugins href: https://osticket.com/download/ fetch_frequency: title: 讀取頻率 content: > 在系統輪詢郵件箱內設定輸入幾分中內的頻率。<br/> <br/>這規定將會平均延遲收到使用者發送一封電子郵件後自動回復郵箱內的時間。 emails_per_fetch: title: 每讀取電子郵件次數 content: > 輸入一次處理的郵件的數。 fetched_emails: title: 讀取電子郵件 content: > 決定如何處理電子郵件： <br/> <br/> <span class="doc-desc-opt"> <b>移動到資料夾</b></span>： 這將會備份您的電子郵件從收件匣到您指定的資料夾。如果資料夾不存在尚未在伺服器上，系統會嘗試自動創建它。(<b>推薦</b>)<hr><span class="doc-desc-opt"> <b>刪除電子郵件</b></span>： 這將刪除您的電子郵件從收件匣，一旦它處理。<hr><span class="doc-desc-opt"> <b>不理會</b></span>： 這將留下的電子郵件收件匣中。該系統將記錄您的電子郵件的郵件 id 並不試圖重新提取它。但是，此選項可能導致重複的門票種類要新建。（<em>不推薦</em>） smtp_settings: title: SMTP 設置 content: > 建議從服務台發送的電子郵件通過 SMTP 伺服器發送。因為它會增加電子郵件正確傳遞的可能性，並減少被標記為垃圾郵件的發生。 header_spoofing: title: 允許虛擬假表頭 content: > 啟動准許透過郵件箱傳送電子郵件上的其他地址<span class="doc-desc-title">電子郵件</span> 以上設定. <br/><br/> 此進階設定是使用在此郵箱上有其他的別名。 strict_matching: title: Strict Email Matching content: > <b>Enable</b> this option to require the Email Address and the Token's Resource Owner to match. This is useful for preventing accidental authorization of a completely different account. <br><br> <b>Disable</b> this option to allow a different Resource Owner for the Token than the Email Address. This is useful for Shared Mailboxes/Aliases/etc. where you need to use a Service Account or Global Admin to authorize on behalf of the email. #This is popup help messages for the Admin Panel -> Emails -> Templates #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- email_templates: title: 電子郵件範本 content: > 一張票上的保留期期間上可用於套用範本集的電子郵件、自動發送回應和警報的各種操作。 template_to_clone: title: 複製範本 content: > 開始現有的電子郵件範本集、您可以選擇複製範本組合或是簡易範本。 language: title: 語言 content: > 選用您所適用的語言 <span class="doc-desc-opt"> 現有 </span> <span class="doc-desc-title">電子郵件範本集</span>。 語言包可在osTicket.com上找到。 links: - title: osTicket 語言包 href: https://osticket.com/download status: title: 狀態 content: > <span class="doc-desc-opt"> 已啟用</span>範本集，可與部門聯結，並可設置為系統的預設設置。範本集目前正在使用不能為 <span class="doc-desc-opt"> 已禁用</span>。 #This is popup help messages for the Admin Panel -> Settings -> System page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- form_title: title: 表單標題 content: > 在表單欄位上方的標題文字將顯示灰色框 form_instructions: title: 表單的說明 content: > 您可以增加額外的指令，這將有助於引導使用者到上下文中的表單欄位和可能加強說明所需的資料。 field_sort: title: 欄位的顯示位置 content: > 上下箭頭圖示上按一下並拖動欄位行進行表單排序。首選排序不會造成變化、除非您儲存表單。 field_label: title: 欄位標籤 content: > 此標籤顯示為提示輸入此欄位。通常情況下，一個簡易的回覆欄位會呈現如： <br><strong>標籤：</strong> <input type="text"> field_type: title: 欄位內容類型 content: > 使用者用來定義期望輸入的類型。您可以選擇短或長的答案、 電話號碼、 日期和時間、 勾選方塊、 下拉清單或選擇自訂清單。 links: - title: 自訂清單 href: /scp/lists.php field_visibility: title: 欄位可見度 content: > 選擇該字段的可見性和要求選項。<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>設置</th> <th> 結果</th></tr> <tr><td>可選項</td> <td>代理者和終端用戶可查看該字段，但均無需回答。</td></tr> <tr><td>必選項</td> <td>代理者和終端用戶可查看該字段，也均需回答。</td></tr> <tr><td>终端用户必選項</td> <td>代理者和終端用戶可查看該字段，但僅終端用戶需回答</td></tr> <tr><td>代理者必選項</td> <td>代理者和終端用戶可查看該字段，但僅代理需回答</td></tr> <tr><td>內部，可選項</td> <td>僅代理者可查看該字段，但無需回答。</td></tr> <tr><td>內部，必選項</td> <td>僅代理者可查看該字段，且需回答。</td></tr> <tr><td>僅適用於終端用戶</td> <td>僅終端用戶可查看該字段，且需回答。</td></tr> </tbody></table> field_variable: title: 欄位自動化 content: > 電子郵件可以傳送此欄位名稱資料與頁數範本。舉例而言：一般票券欄位上透過 <code>%{ticket.variable}</code>, 在哪裡 <strong> 變數 </strong> 欄位上已用的名稱傳送。<br> <br> <em>可透過公司名稱傳送<code>%{</code><code>company.variable}</code> 可透過使用者名稱傳送 <code>%{ticket.user.variable}</code></em> field_delete: title: 移除此欄位 content: > 移除此表單上的欄位、請檢查並儲存表單。<br><br><em>刪除一個欄位不會刪除之前輸入的資料。例如，如果之前已送交票券上的欄位資料，從此表單中刪除該欄位仍不會移除票券上的資料。</em> #Help popup items for the installer #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_name: title: 客服中心名稱 content: | <p>支援系統名稱 例如支援 [公司名稱] </p> system_email: title: 系統的預設電子郵件 content: | <p>預設電子郵件 如 support@yourcompany.com - 之後您可繼續增加!</p> default_lang: title: 系統預設語言 content: | <p>初始資料的語言將被安裝到資料庫中。例如電子郵件範本和預設系統頁面將先為此語言安裝。</p> links: - title: osTicket 語言包 href: 'https://osticket.com/download/#ostLang' first_name: title: 名 content: | <p>管裡員姓名</p> last_name: title: 姓 content: | <p>管理員 姓氏</p> email: title: 電子信箱 content: | <p>管裡員的個人電子郵件地址。必須與系統的預設電子郵件不同。</p> username: title: 帳號 content: | <p>管理員的登入帳號。必須至少 3 個字元。</p> password: title: 密碼 content: | <p>Admin's password. Must be six (6) characters or more.</p> password2: title: 確認密碼 content: | <p>兩者重新輸入管理員密碼。必須相符。</p> db_prefix: title: MySql資料表前綴 content: | <p> osTicket 需要資料表前綴以避免使用分享資料庫時產生衝突 。</p> db_host: title: MySQL 主機名稱 content: | <p>大多數主機使用 localhost 作為資料庫主機名稱。如果無法連線，請洽詢您的主機商詢問。</p> <p>連接埠已於 php.ini 中預設。如果需使用非預設連接埠，可以另外指定，如：<code>hostname:port</code></p> db_schema: title: MySQL 資料庫 content: | <p> osTicket 的資料庫名稱。</p> db_user: title: MySQL 使用者名稱 content: | <p> MySQL 使用者必須擁有資料庫的完整權限。</p> db_password: title: MySQL 密碼 content: | <p>上述用戶的 MySQL 密碼</p> #This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- canned_response: title: 罐頭應答 content: > 創建一種 <span class="doc-desc-title"> 罐裝應答</span>，可以包含在票券回應上。事實上，您可能會包括多 <span class="doc-desc-title"> 罐頭的應答</span> 如您會回應它。它可以也列入 <span class="doc-desc-title"> 票券自動回應</span> 設置由 <span class="doc-desc-title"> Ticket篩選器</span>。 links: - title: 設置Ticket篩選器 href: /scp/filters.php canned_attachments: title: 罐頭應答的附件 content: > 附加檔案，您想要自動含在票券回應上，可利用新的 <span class="doc-desc-title"> 罐裝應答</span>。 #This is popup help messages for the Staff Panel -> Knowledgebase -> Add New Category -> FAQ Category (Form) #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- listing_type: title: 清單類型 content: > 選擇 <span class="doc-desc-opt"> 公開 (發佈)</span> 如果您會喜歡這份 <span class="doc-desc-title"> FAQ</span> 如果是公共的類別、可發表在公共知識庫上。 links: - title: 為用戶端入口網站開啟用公共知識庫 href: /scp/settings.php?t=kb #This is popup help messages for the Admin Panel -> Manage -> API Keys #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- api_key: title: API 金鑰 content: > API 金鑰用於驗證用戶端提交新票通過應用程式開發介面 (API)。而不是API 金鑰使用的密碼 。由於 API 金鑰它們連結發送到每個未加密戶端的網路 IP 位址。 links: - title: osTicket API 文件檔 href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP 位址 content: > 用戶端的網路 IP 位址。每個唯一用戶端 IP 位址將需要單一的 API 金鑰 #This is popup help messages for the Admin Panel -> Manage -> Add New Custom List #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- custom_lists: title: 自訂清單 content: > 您的<span class="doc-desc-title">自訂清單</span>允許您預先定義選項並新建下拉式清單方塊<span class="doc-desc-title">自訂表單</span>。若您想用在 <span class="doc-desc-title">自訂清單</span> 如 <span class="doc-desc-title">目標 </span> 在<span class="doc-desc-title">Ticket 篩選器</span>, 請務必將此清單添加到您的be sure to add this list to your <span class="doc-desc-title">Ticket 詳細資料</span> 表單內。 name: title: 名稱 content: > plural_name: title: 複數名稱 content: > sort_order: title: 排序次序 content: > list_s_initial_items: title: 初始專案清單 content: > value: title: 字段值 content: > extra: title: 額外 content: > 如縮寫詞等。如果你碰巧在此清單中的專案使用內部代碼，這些代碼和縮寫可以輸入此列中。如果作為 <span class="doc-desc-option"> TypeAhead</span> 呈現時的自訂清單，可以使用這些縮詞來搜索的自訂清單項。 #This is popup help messages for the Admin Panel -> Manage -> Filter #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- execution_order: title: 執行順序 content: > 輸入一個數字，控制篩選器的優先順序。越低的數值、 優先順序就越高。比對另一個可能更優先執行的篩選條件。<br><br>如果您想要此篩選器被應用在比賽的最後一個篩檢程式，請啓動 <span class="doc-desc-title"> 停止處理上近一步的配對功能</span>。 target_channel: title: 頻道 content: > 為您的 <span class="doc-desc-title">ticket 篩選器r</span>選擇目標 <span class="doc-desc-title">頻道</span> . 這 <span class="doc-desc-title">頻道</span> 是表示票券進入系統的來源。<br><br>為例，如果您選擇 <span class="doc-desc-opt"> Web 表單</span>，說明您想要對於那些用戶端源門戶的 web 表單上的票券適用在 <span class="doc-desc-title"> ticket 篩選器上</span>。 rules_matching_criteria: title: 規則條件 content: > 希望如何彈性的選擇 <span class="doc-desc-title"> ticket 篩選器</span> 配對。如果您想要 <span class="doc-desc-title"> ticket 篩選器</span> 配對的任何規則，和然後停止，選擇 <span class="doc-desc-opt"> 與任何匹配</span>。如果你想要 <span class="doc-desc-title"> ticket 篩選器</span> 匹配的 <em><strong>全部規則</strong></em>，請選擇 <span class="doc-desc-opt"> 全部匹配</span>。 reject_ticket: title: 退票 content: > 如果這經啟用，進一步處理都會停止、以及其他選擇都將視為忽略。 reply_to_email: title: 回復電子郵件 content: > 若是您想要服務台來啓動表彰該使用者電子郵件應用程式User's email application's <span class="doc-desc-title">回覆到</span> 表頭。此欄位儘與上述相關如 <span class="doc-desc-title">頻道</span> 包含上述 <span class="doc-desc-opt">電子郵件</span>。 ticket_auto_response: title: 禁用Ticket 自動回應 content: > <em>注： 這將重寫任何 <span class="doc-desc-title"> 部門</span> 或 <span class="doc-desc-title"> 自動回應設置</span>。</em> canned_response: title: 自動回覆罐裝應答 content: > 您想要發電子郵件到用戶在<span class="doc-desc-title">選擇<span class="doc-desc-title">Ticket 篩選器</span> 配對罐頭應答回覆</span>。The <span class="doc-desc-title">新 Ticket 自動回覆</span> 範本使用取決於如何 <span class="doc-desc-title">範本設定</span> 預設分配值、或是配對票券 <span class="doc-desc-title">部門</span>。 links: - title: 管理罐頭應答 href: /scp/canned.php - title: 管理範本集 href: /scp/templates.php - title: 新 Ticket 自動回覆範本 href: /scp/templates.php?id=2&a=manage department: title: 部門 content: > 選擇什麼<span class="doc-desc-title">部門</span> 您想要配對的 <span class="doc-desc-title">Ticket 篩選器</span> 將會為您指定. links: - title: 管理部門 href: /scp/departments.php priority: title: 優先順序 content: > 選擇 <span class="doc-desc-title">優先順序</span> 您想要配對到的等級 <span class="doc-desc-title">Ticket 篩選器</span>。<br /> <br /> <em>注意： 這將重寫 <span class="doc-desc-title"> 部門</span> 或 <span class="doc-desc-title"> 說明主題</span> 設置。</em> sla_plan: title: SLA計畫 content: > 選擇 <span class="doc-desc-title"> SLA 計畫</span> 到您想要配對到的 <span class="doc-desc-title"> Ticket 篩選器</span> 。 links: - title: 管理 SLA 計畫 href: /scp/slas.php auto_assign: title: 自動分配 content: > 選擇一個代理或團隊，讓您想要比賽配對的 <span class="doc-desc-title"> Ticket 篩選器</span> 將被分配。 links: - title: 管理代理商 href: /scp/staff.php - title: 管理團隊 href: /scp/teams.php help_topic: title: 說明主題 content: > 選擇 <span class="doc-desc-title"> 說明主題 </span> 到您想要配對到的 <span class="doc-desc-title"> Ticket 篩選器</span> 。 links: - title: 管理服務台主題 href: /scp/helptopics.php admin_notes: title: 管理員筆記 content: > 這些筆記內儘可見的帳戶類型是 <span class="doc-desc-title"> Admin</span>。 #This is popup help messages for the Admin Panel -> Manage -> Help Topic #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- help_topic_information: title: 說明主題的資訊 content: > <span class="doc-desc-title"> 說明主題</span> 指導使用者如和收集哪些資訊與如何進行票券傳送路徑或分配。 topic: title: 主題名稱 content: > 特殊說明主題名稱 htstatus: title: 狀態 content: > If disabled or archived, this <span class="doc-desc-title">Help Topic</span> will not be available. status: title: 案件狀態 content: > Select the Ticket Status assigned to new tickets related to this <span class="doc-desc-title">Help Topic</span>. <br><br> Ticket Filters can override new Ticket Status. type: title: 類型 content: > 如果一個 <span class="doc-desc-title"> 說明主題</span> 被標記為私有、將限用於代理商來選擇在工作小組名單中的代理人開出新 Ticket 。 parent_topic: title: 家長主題 content: > 選擇於 <span class="doc-desc-title"> 說明主題</span> 的家長主題。家長主題會首先出現在 <span class="doc-desc-title"> 說明主題</span>名單上。 custom_form: title: 自訂表單 content: > 自訂表單將會協助您獲得更相關具體的資訊 <span class="doc-desc-title"> 說明主題</span> 。 links: - title: 管理自訂表單 href: /scp/forms.php priority: title: 優先順序 content: > 選擇分配給新tickets 與此 <span class="doc-desc-title"> 說明主題</span> 相關的優先順序。<br><br>票券篩選器可以重寫新票的優先順序。 department: title: 部門 content: > 根據說明主題來選擇新tickets的部門。 links: - title: 管理部門 href: /scp/departments.php sla_plan: title: SLA計畫 content: > 選擇 SLA 計畫與此 <span class="doc-desc-title"> 說明主題</span> 相關的計畫。<br><br>選擇此選項將會覆蓋任何選定部門的 SLA 計畫 links: - title: 管理 SLA 計畫 href: /scp/slas.php thank_you_page: title: 感謝頁面 content: > 選擇一個使用者打開本 <span class="doc-desc-title"> 說明主題</span> 下的一張Ticket後轉到的感謝信頁面。 links: - title: 管理感謝頁面 href: /scp/pages.php auto_assign_to: title: 自動分配新Tickets content: > 打開（可選） 選擇代理者或團隊來自動分配用這<span class="doc-desc-title"> 說明主題</span>所開的 tickets<br><br>Tickets 篩檢程式可以重寫工作分配。 links: - title: 管理人員和團隊 href: /scp/staff.php ticket_auto_response: title: Ticket 自動回應 content: > 如果選中此選項，該設置將禁用新票的自動反應的 <span class="doc-desc-title"> 說明主題</span>。<br><br>，這將覆蓋的 <span class="doc-desc-title"> 部門</span>，以及全球 <span class="doc-desc-title"> 的自動回復設置</span> 內的自動回復設置。 links: - title: 自動回復設置 href: /scp/settings.php?t=autoresp custom_numbers: title: 自訂Ticket號碼 content: > 在此選擇”自定“以編輯tickets在這說明主題開啟的系統默認tickets編號格式。參見設置/Tickets頁面上的幫助提示以獲取更多設置詳細信息。 #This is popup help messages for the Admin Panel -> Manage -> Pages #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- site_pages: title: 主要網頁 content: > 網站頁面可以作為一個迷你的內容管理系統 (CMS)。您可以在公司設置和說明主題上定義多重登入，離線，和感謝信頁面和配置。 links: - title: 公司設置 href: /scp/settings.php?t=pages type: title: 類型 content: > <span class="doc-desc-opt">離線</span> 頁面顯示用戶端的入口網站禁用<span class="doc-desc-opt">。登入</span>頁面顯示您的用戶端入口網站的主頁上。 <span class="doc-desc-opt">感謝您</span> 頁面顯示在票券送出之後。 <span class="doc-desc-opt">其他</span> 頁面可以用作一個簡單的內容管理系統 (CMS)。 #This is popup help messages for the Admin Panel -> Manage -> Schedules #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- schedule: title: Schedule Definition content: > <b>Name</b>: Unique name for the schedule. <hr> <b>Type</b>: Choose the type of Schedule. <span class="doc-desc-title">Business Hours</span> defines the hours that are included when calculating SLA hours, whereas <span class="doc-desc-title">Holiday Hours</span> define hours that are excluded. <hr> <b>Timezone</b>: Choose the time zone for the schedule. It's recommended that you leave it empty for a <span class="doc-desc-title">Floating</span> time zone. <br><br> Floating time zone allows for times to be relative to the effective time zone at the time of use. #This is popup help messages for the Admin Panel -> Manage -> SLA Plan #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- name: title: 名稱 content: > 選擇此 <span class="doc-desc-title"> SLA Plan</span>，將顯示用途與目的。 grace_period: title: 寬限期 content: > Determine the number of hours after a ticket is created that it will be automatically marked as overdue. <br><br> Hours are counted during the specified Schedule. The hierarchy is Department Schedule, SLA Schedule, then System Default Schedule. If no Schedule is configured, the Hours are counted 24/7 (even after business hours) until the Ticket is Overdue. transient: title: 瞬變 content: > 臨時的瞬態 SLA 可以被一個非瞬態 SLA <span class="doc-desc-opt"> 部門 </span> 轉變或更改它的 <span class="doc-desc-title"> 說明主題</span> 後重寫。 schedule: title: Schedule content: > Choose the Schedule to be used by this SLA when rendering tickets Overdue. <br><br> Please note that Department settings can override this schedule. links: - title: Manage Schedules href: /scp/schedules.php #This is the view / management page for an organization in the user #directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- org_sharing: title: Ticket Sharing content: > <p> 組織票證共享允許成員存取組織其他成員擁有的票證。 </p> <p class="info-banner"> <i class="icon-info-sign"></i> 協作者始終可以存取票證。 </p> email_domain: title: Email Domain content: > 可以根據使用者的電子郵件網域自動將使用者新增至該組織。 使用下面的方塊輸入一個或多個以逗號分隔的網域。 例如，對於電子郵件地址以 @mycompany.com 結尾的用戶，請輸入 <code>mycompany.com</code> #This is popup help messages for the Admin Panel -> Settings -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- agent_name_format: title: 代理名稱格式 content: > Choose a format for Agents names throughout the system. Email templates will use it for names if no other format is specified. staff_identity_masking: title: 專員身份隱藏 content: > 啟用此功能，將會隱藏專員的名字。 disable_agent_collabs: title: Disable Agent Collaborators content: > If Enabled, Agents that are added as Collaborators by Users will be automatically Disabled. This is helpful when Users are blindly adding Agents to the CC field causing the Agents to receive all of the Participant Alerts. <br><br> <strong>Note:</strong> <br> This setting is global for all User created Tickets via API, Piping, and Fetching. #Authentication settings agent_password_policy: title: Password Management Policy content: > Chose a <span class="doc-desc-title">Password Policy</span> for <span class="doc-desc-title">Agents</span>. <br><br> Additional policies can be added by installing <span class="doc-desc-title">Password Policy</span> plugins. allow_password_resets: title: 允許密碼重設 content: > Enable this feature if you would like to display the <span class="doc-desc-title">Forgot My Password</span> link on the <span class="doc-desc-title">Staff Log-In Page</span> after a failed log in attempt. reset_token_expiration: title: 密碼重設視窗 content: > 選擇的持續時間 （以分鐘為單位） <span class="doc-desc-title"> 密碼重設權杖</span> 將為有效。當代理商請求 <span class="doc-desc-title"> 密碼重設</span> 時，他們都是通過電子郵件發送一個權杖，將允許採取重置。 staff_session_timeout: title: 專員Session Timeout content: > Choose the maximum idle time (in minutes) before an Agent is required to log in again. <br><br> If you would like to disable <span class="doc-desc-title">Agent Session Timeouts</span>, enter 0. bind_staff_session_to_ip: title: 將專員IP榜定Session content: > Enable this if you want Agent to be remembered by their current IP upon Log In. <br><br> This setting is not recommened for users assigned IP addresses dynamically. require_agent_2fa: title: Require Two Factor Authentication content: > Enable this feature if you would like to have an extra layer of authentication set up for Agents when they log into the helpdesk. Once they correctly submit their username and password, they will be required to submit a token to finish logging into the helpdesk. #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- page_title: title: 警報和通知 content: > 當各種ticket事件觸發時、警報和通知透過自動電子郵件通知發送到代理商。 ticket_alert: title: 新事件通知 content: > <p>當建立一張新ticket時, 警報會發送通知給代理商。</p><p class="info-banner"> <i class="icon-info-sign"></i> 如果這ticket是透過 ticket篩選器 或 說明主題 的自動分配, 此警報將不會發送出去。</p> links: - title: 預設新ticket通知範本 href: /scp/templates.php?default_for=ticket.alert message_alert: title: 新訊息通知 content: > 當新訊息來自於使用者追加已有ticket時、會向代理商發出的警報。 links: - title: 預設新訊息通知範本 href: /scp/templates.php?default_for=message.alert internal_note_alert: title: 新的内部活動警報 content: > 通知專員關於案件內部活動，如內部備註或有其他專員回覆。 links: - title: 預設逾期Ticket 通知範本 href: /scp/templates.php?default_for=note.alert assignment_alert: title: Ticket 分配通知 content: > 向代理商發出Ticket轉讓的警報。 links: - title: 預設Ticket指派通知範本 href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Ticket轉讓通知 content: > 發給代理商Ticket轉讓各部門之間的警報。 links: - title: 預設Ticket 轉讓通知範本 href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Ticket 逾期通知 content: > 基於 SLA 或截止日期、已逾期ticket警報發送到代理商。 links: - title: 預設逾期ticket通知範本 href: /scp/templates.php?default_for=ticket.overdue - title: 管理的 SLAs href: /scp/slas.php system_alerts: title: 系統通知 content: > 重大事件就會發送到管理員（%{config.admin_email}）。根據 <span class="doc-desc-title"> 日誌級別</span>，事件也可在 <span class="doc-desc-title"> 系統日誌</span> 配置中。 links: - title: 查看系統日誌 href: /scp/logs.php - title: 更改管理員的電子郵件 href: /scp/settings.php?t=emails #This is popup help messages for the Admin Panel -> Settings -> Autoresponder #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket: title: 新 Ticket content: > 如果您想要自動回覆的郵件發送到使用者新Ticket上，請啟用此功能。 links: - title: 新Ticket的自動回覆範本 href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: 由工作人員新建Ticket content: > 使用者授權代理商新建Ticket通知。<em>代理商新建 tickets可以重寫 tickets。</em> links: - title: 新Ticket的通知範本 href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: 新訊息確認 content: > 當有新訊息附加在原有的ticket上、會發出確認通知。 links: - title: 新消息確認範本 href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: 新消息通知 content: > 所有在 ticket 上參與者都會接收到所送出的廣播訊息。 links: - title: 新活動的通知範本 href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: 過量通知 content: > 若使用者拒絕Ticket通知在<span class="doc-desc-title">最大Ticket開票數量</span> 的違反情形。 links: - title: 數量限制範本 href: /scp/templates.php?default_for=ticket.overlimit - title: 設置 <em>最大Ticket開票數量</em> href: /scp/settings.php?t=tickets #This is popup help messages for the Admin Panel -> Settings -> Emails #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- default_email_templates: title: 預設電子郵件範本集 content: > 選擇 <span class="doc-desc-title"> 電子郵件範本設置</span> 用於發送 <span class="doc-desc-title"> 警報</span> 和 <span class="doc-desc-title"> 自動回應</span> 可以在一張票的保留期間進行各種操作。<br><br>各部門可以被分配一個特定的電子郵件範本集。 links: - title: 管理電子郵件範本集 href: /scp/templates.php default_system_email: title: 預設寄件者電子郵件 content: > 選擇寄件者的電子郵件地址。<br><br><span class="doc-desc-title"> 部門</span> 可以在這裡設定自己的 <span class="doc-desc-title"> 電子郵件地址</span> 以覆寫目前的電子郵件地址。 links: - title: 管理電子信箱地址 href: /scp/emails.php default_alert_email: title: 預設通知電子郵件 content: > 選擇從哪個 <span class="doc-desc-title"> 警報& 通知</span> 的電子郵件地址發送到代理商。 links: - title: 管理電子信箱地址 href: /scp/emails.php admins_email_address: title: 管理員的電子郵件地址 content: > 輸入管理員的電子郵件地址發送到 <span class="doc-desc-title"> 系統錯誤</span> 和 <span class="doc-desc-title"> 新Ticket警報</span> （如果啟用）。 links: - title: 管理警報 & 通知 href: /scp/settings.php?t=alerts email_fetching: title: 電子郵件提取 content: > 允許 IMAP/流行輪詢配置並啟用 <span class="doc-desc-title"> 郵件箱</span>。 links: - title: 管理信箱 href: /scp/emails.php enable_autocron_fetch: title: 使用自動 cron 讀取電子郵件 content: > 啟用內部任務管理器中，專員活動觸發的定期電子郵件擷取。<br><br>如果未登入工作人員控制面板，則無法擷取電子郵件。強烈建議使用外部任務排成器。 links: - title: 使用外部任務計畫 href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html strip_quoted_reply: title: 刪除引用回复 content: > 如果啟用此功能，將會移除之前的對話紀錄。<br><br>此功能取決於於下面的<span class="doc-desc-title">分隔符號標記</span>。 reply_separator_tag: title: 分隔符號標記 content: > 此令牌用來讓使用者回覆上述線上項目。 <br><br> <strong>注意:</strong> 此功能只有在啟用 <span class="doc-desc-title">刪除引用回覆</span>時才有作用。 emailed_tickets_priority: title: 電子郵件發送Tickets的優先順序 content: > 選擇用戶電子郵件（例如，Outlook）的優先等級/重要性以決定新案件的優先等級。<br><br>此設定可從<span class="doc-desc-title">案件篩選</span>進行設定。 links: - title: 建立& 管理 Ticket 過濾器 href: /scp/filters.php accept_all_emails: title: 接受所有的電子郵件 content: > 接受未知用戶的電子郵件。 <br><br>取消勾選此設置將導致tickets被拒絕。 accept_email_collaborators: title: 接受電子郵件的合作者 content: > 加入包含<code><strong>收件人</strong></code>和<code><strong>副本</strong></code>中的電子郵件，做為諮詢的合作夥伴。<br /><br /> <em>查看諮詢時，專員可以手動增加合作夥伴。</em> default_mta: title: 預設 MTA content: > <span class="doc-desc-title">Default MTA</span>主要負責電子郵件傳送，無須SMTP設定。 ticket_response_files: title: 案件回覆資料 content: > 如果啟用此功能，專員回覆中夾帶的附加檔會包含在回覆電子郵件中發送給使用者。 verify_email_addrs: title: Verify Email Addresses content: > Enable this option to check if the email address has a mail exchanger (MX) in the domain's DNS. This is useful to detect incorrectly typed email addresses. This is performed in addition to checking the email address wellformedness. #This is popup help messages for the Admin Panel -> Settings -> Knowledgebase #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- knowledge_base_settings: title: 知識庫設定 content: > knowledge_base_status: title: 知識庫狀態 content: > 設定能夠允許你的使用者對公共知識庫文章的自定性存取, <br><br>知識庫種類及問答集能夠做成內部用途(代理商僅能擁有瀏覽功能)。 links: - title: 管理知識庫 href: /scp/kb.php restrict_kb: title: Restrict Access to the Knowledge Base content: > 啟用此設定，以防止未註冊的使用者存取知識庫 links: - title: 存取控制設置 href: /scp/settings.php?t=users canned_responses: title: 罐頭式應答 content: > 設定能夠允許代理商, 當在回覆 tickets 時使用<span class="doc-desc-title">罐頭式應答</span> links: - title: 管理罐頭應答 href: /scp/canned.php #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- company_information: title: 公司資訊 content: > 當 票單 是由代理人回應時, 關於公司或組織 受益於 來自 osTicke t的 軟體 及 其 工作人員的支援。 此處的信息將出現在電子郵件簽名(即頁腳)。 links: - title: 公司資訊表單 href: /scp/forms.php?type=C landing_page: title: 登入頁面 content: > 這個 <span class="doc-desc-title">登入頁面</span>顯示在你的支援網站的最前端頁面 . offline_page: title: 離線時的頁面 content: > 這 <span class="doc-desc-title">離線頁面</span>當求救頁面在離線時會顯示在支援功能的網站上, 參考管理台-> 設置 -> 系統 ->求救頁面狀態 . default_thank_you_page: title: 預設值 感謝你的頁面 content: > The <span class="doc-desc-title">感謝頁面</span> 會在 <span class="doc-desc-title">Client</span> 使用者新增新案件 <br/>時顯示<br/> <span class="doc-desc-title">感謝您</span> 可與協助主題做連結。 logos: title: 圖示 content: > 你可以客製化這個 <span class="doc-desc-title">圖示</span> , 那將會被顯示在客戶端, 在客戶Portal網站（即是...您的支援功能網站）. upload_a_new_logo: title: 上傳一個新的圖示 content: > 選擇一個圖檔, 比如是 .gif, .jpg or .png 為副檔名的格式. 我們將會依比例重新調整顯示的圖像. 但我們將不會重新調整圖檔的大小. 因此要加快載入時間的話, 建議你的原來圖檔儘量接近預設值尺寸大小是 (817px X 170px). backdrops: title: 背景 content: > 可以自定義 <span class="doc-desc-title">背景</span>，該背景將顯示在員工登錄頁面上。 upload_a_new_backdrop: title: 上傳新背景 content: > 選擇一個格式為.gif、.jpg或者.png的圖片文件。系統將按比例縮放圖片顯示，但不會縮放圖片數據。因此，為了加快載入速度，建議您將文件保持在相對較小的尺寸（在MB以下）。請注意，php最大上傳設置會有限制。 #This is popup help messages for the Admin Panel -> Settings -> System #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_status: title: 客服中心 狀態 content: > If the status is changed to <span class="doc-desc-opt">Offline</span>, the client interface will be disabled. Only Admins will be able to access the system. helpdesk_url: title: 客服中心 URL content: > 透過URL可完成 osTicket 的安裝。它透過電子郵件直接回覆用戶端與客服中心。 helpdesk_name_title: title: 客服中心名稱 content: > 這個是顯示在瀏覽器分頁上的標題名稱。如果有把客服中心網頁加入書籤，便會顯示這個名稱。 default_department: title: 預設部門 content: > 選擇預設的<span class="doc-desc-title">部門</span>，如果案件沒有特別設定部門，便會是這個預設值。<br/><br/>此預設值會套用到支援中心，接受用電子郵件和案件篩選。 default_schedule: title: Default Schedule content: > Choose the default Schedule to be used by SLA when rendering tickets Overdue. links: - title: Manage Schedules href: /scp/schedules.php force_https: title: Force HTTPS content: > This setting allows Admins to configure wether or not they want to Force HTTPS system-wide. If enabled, any request that is using the HTTP protocol will be redirected to the HTTPS protocol. Note, this will only work if you have an SSL certificate installed and have HTTPS configured on the server. <br/><br/> <b>Note:</b><rb/> This might affect remote piping scripts. Reference new scripts included in <code>setup/scripts/</code> for updates. default_page_size: title: 預設頁面大小 content: > 設定工作人員面板中，諮詢列每頁顯示的案件數。每位專員可以在自己的 <span class="doc-desc-title">偏好設定</span>設定自己要顯示多少案件。 default_log_level: title: 預設的日誌等級 content: > 設定<span class="doc-desc-title">系統日誌</span>中問題的最低等級。<span class="doc-desc-opt">Debug</span>為最低嚴重等級，<span class="doc-desc-opt">Error</span>為最高嚴重等級。例如，如果你想要<span class="doc-desc-title">系統日誌</span>紀錄全部的問題，就選擇<span class="doc-desc-opt">Debug</span>。 purge_logs: title: 清除日誌 content: > 決定<span class="doc-desc-title">系統日誌</span>要保存多久。 enable_richtext: title: Enable Rich Text content: > 如果啟用此功能，可以允許訪客和專員使用 RTF(Rich Text Format) 格式。 enable_avatars: title: Enable Avatars on Thread View content: > Enable this to show <span class="doc-desc-title">Avatars</span> on thread correspondence. <br><br> The <span class="doc-desc-title">Avatar Source</span> can be set in Agents' and Users' settings pages. links: - title: Agents Settings href: /scp/settings.php?t=agents - title: Users Settings href: /scp/settings.php?t=users collision_avoidance: title: 避免專員衝突 content: > Enter the maximum length of time an Agent is allowed to hold a lock on a ticket or task without any activity. <br><br> Enter <span class="doc-desc-opt">0</span> to disable the lockout feature. allow_iframes: title: Allow System iFrame content: > Enter comma separated list of urls/domains for the system to be framed in. If left empty, the system will default to 'self'. This accepts domain wildcards, HTTP/HTTPS URL scheme, and port numbers. <br><br> <b>Example:</b> <br> https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Syntax Information (host-source) href: "https://developer.mozilla.org/en-US/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: ACL (Access Control List) content: > Enter a comma separated list of IP addresses to allow access to the system. There are four options to choose which panel(s) to apply the ACL to. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Apply To</th> <th>Description</th></tr> <tr><td>Disabled</td> <td>Disables ACL altogether.</td></tr> <tr><td>All</td> <td>Applies ACL to all Panels. (ie. Client Portal, Staff Panel, Admin Panel)</td></tr> <tr><td>Client Portal</td> <td>Applies ACL to only Client Portal.</td></tr> <tr><td>Staff Panel</td> <td>Applies ACL to only Staff Panel and Admin Panel.</td></tr> </tbody></table> embedded_domain_whitelist: title: Embedded Domain Whitelist content: > Enter a comma separated list of domains to be whitelisted for iFrames used in the system. Do not input <code>http(s)</code> or <code>www</code> with the domain; only the domain name will be accepted. This is used when you would like to embed content in the system (eg. YouTube video) via Client Portal, Knowledgebase, etc. If you add an iFrame with a non-whitelisted domain, the system will remove the iFrame automatically. By default the system allows YouTube, Vimeo, DailyMotion, and Microsoft Stream. <br><br> <b>Example:</b> <br> domain.tld, sub.domain.tld #Date and time options date_time_options: title: 日期時間選項 content: > The following settings define the default settings for Date & Time settings for the help desk. You can choose to use the locale defaults for the selected locale or use customize the formats to meet your unique requirements. Refer to the ICU format strings as a reference for customization. The dates shown below simply illustrate the result of their corresponding values. links: - title: See the ICU Date Formatting Table href: http://userguide.icu-project.org/formatparse/datetime languages: title: 系統語言 content: > Choose a system primary language and optionally secondary languages to make your interface feel localized for your agents and end-users. primary_language: title: 系統主要語言 content: > Content of this language is displayed to agents and end-users if their respective language preference is not currently available. This includes the content of the interface, as well as, custom content such as thank-you pages and email messages. <br/><br/> This is the language in which the untranslated versions of your content should be written. secondary_language: title: 次要語言 content: > Select language preference options for your agents and end-users. The interface will be available in these languages, and custom content, such as thank-you pages and help topic names, will be translatable to these languages. #Attachments attachments: title: 附件設定與儲存 content: > Configure how attachments are stored. default_storage_bk: title: File Storage Backend content: > Choose how attachments are stored. <br><br> Additional storage backends can be added by installing storage plugins max_file_size: title: 檔案最大容量 content: > Choose a maximum file size for attachments uploaded by agents. This includes canned attachments, knowledge base articles, and attachments to ticket and task replies. The upper limit is controlled by PHP's <code>upload_max_filesize</code> setting. links: - title: PHP ini settings href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Require Login content: > Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign into the system (both end users and agents), in order to view attachments. <br><br> From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours. #This is popup help messages for the Admin Panel -> Settings -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Task Number Format content: > This setting is used to generate task numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved. <br/><br/> For example, for six-digit numbers, use <code>######</code>. sequence_id: title: Task Number Sequence content: > Choose a sequence from which to derive new task numbers. The system has a incrementing sequence and a random sequence by default. You may create as many sequences as you wish. default_sla: title: 預設服務層級協議(SLA) content: > Choose the default Service Level Agreement to manage how long a task can remain Open before it is rendered Overdue. links: - title: 建立更多的SLA 計畫 href: /scp/slas.php default_priority: title: 預設優先順序 content: > Choose a default <span class="doc-desc-title">priority</span> for tasks not assigned a priority automatically. task_attachment_settings: title: Task Thread Attachments content: > Configure settings for files attached to the <span class="doc-desc-title">description</span> field. These settings are used for all new tasks and new messages regardless of the source channel (web portal, email, api, etc.). page_title: title: 警報和通知 content: > Alerts and Notices are automated email notifications sent to Agents when various task events are triggered. task_alert: title: New Task Alert content: > <p> Alert sent out to Agents when a new task is created. </p><p class="info-banner"> <i class="icon-info-sign"></i> This alert is not sent out if the task is auto-assigned. </p> links: - title: Default New Task Alert Template href: /scp/templates.php?default_for=task.alert activity_alert: title: New Activity Alert content: > Alert sent out to Agents when a new message is appended to an existing task. links: - title: Default New Activity Alert Template href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: Task Assignment Alert content: > Alert sent out to Agents on task assignment. links: - title: Default Task Assignment Alert Template href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: Task Transfer Alert content: > Alert sent out to Agents on task transfer between Departments. links: - title: Default Task Transfer Alert Template href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: Overdue Task Alert content: > Alert sent out to Agents when a task becomes overdue based on SLA or Due Date. links: - title: Default Stale Task Alert Template href: /scp/templates.php?default_for=task.overdue.alert - title: 管理的 SLAs href: /scp/slas.php #This is popup help messages for the Admin Panel -> Settings -> Tickets #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: 案件編號方式 content: > 此設定用來產生案件編號。使用「#」號代表數字，如果直接輸入數字將會保留。<span class="doc-desc-title">案件類別</span>的格式可以自行定義。<br/><br/>例如，要設定成六位數，就輸入<code>######</code>。 sequence_id: title: 案件編號順序 content: > 選擇產生案件編號的排序方式。系統預設有遞增排序和亂數排序。你也可以自己建立編號。在 <span class="doc-desc-title">案件編號格式</span>設定案件類別的排序方式。 queue_bucket_counts: title: Top-Level Ticket Counts content: > This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be. default_ticket_status: title: 案件預設狀態 content: > 選擇新案件的預設狀態。如有需要，可以針對每個案件類別做設定。這個值可以從案件篩選中編輯。 links: - title: 管理案件狀態 href: /scp/lists.php?type=ticket-status default_sla: title: 預設服務層級協議(SLA) content: > 選擇預設SLA來管理案件多久過期。 links: - title: 建立更多的SLA 計畫 href: /scp/slas.php default_ticket_queue: title: Default Ticket Queue content: > Setting to determine the default queue for Agents upon log-in. Agents can also set their default queue in their Profile tab to override this setting. default_priority: title: 預設優先順序 content: > 選擇未自動分配優先等級案件的預設<span class="doc-desc-title">修先等級</span>。<br/><br/>可透過案件列別，處理部門，或案件篩選來設定優先等級。 maximum_open_tickets: title: 最大可開啟案件 content: > 設定每個使用者所能提出的案件最大數量。<br><br>如果沒有限制就是輸入<span class="doc-desc-opt">0</span> email_ticket_priority: title: 電子郵件案件優先等級 content: > 使用電子郵件服務提供商來分配電子郵件修先等級 show_related_tickets: title: 顯示相關案件 content: > 用戶登入時顯示所有案件，否則登入一次僅可以查看一件案件。 human_verification: title: 自然人辨識 content: > 啟用 CAPTCHA 來驗證是否是真人提出案件。<br><br>此功能需要 GDLib library claim_tickets: title: 回覆認領案件 content: > Enable this to auto-assign unassigned tickets to the responding Agent. <br><br> Reopened tickets are always assigned to the last respondent unless auto assign on reopen is disabled on the Department level. auto_refer: title: Auto-refer Tickets on Close content: > Enable this to auto-refer tickets to the assigned or closing Agent when a ticket is closed. <br><br> This is necessary when you want to give agents with limited access continued access to assigned tickets after they're closed. collaborator_ticket_visibility: title: Collaborator Tickets Visibility content: > If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal. <br><br> If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal. require_topic_to_close: title: Require Help Topic to Close content: > If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent allow_external_images: title: Allow External Images content: > If Enabled, the system will allow external inline images that have a valid image extension (.png, .jpg, .jpeg, .gif). If Disabled, the system will exclude any external inline images. One caveat to note, is if the setting is Disabled we will still store external inline images that have a valid image extension in case the setting is re-enabled in the future. assigned_tickets: title: 分配案件 content: > 啟用此功能可以排除<span class="doc-desc-title">處理中案件列表</span>中已經有分配的案件。 answered_tickets: title: 已回答案件 content: > 啟用顯示<span class="doc-desc-title">已回覆案件列表</span>。如果沒有開啟此服務，已回覆案件會顯示在<span class="doc-desc-title">處理中案件列表</span>裡。 ticket_attachment_settings: title: Ticket Thread Attachments content: > 設定<span class="doc-desc-title">問題詳情</span>中的附加檔案欄位。此設定讓新案件和新訊息可以加入附加檔(網頁，電子郵件，api... 等) #This is popup help messages for the Admin Panel -> Settings -> Users #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- client_name_format: title: User Name Formatting content: > Choose a format for Users names throughout the system. Email templates will use it for names if no other format is specified. #Authentication settings client_password_policy: title: Password Management Policy content: > Chose a <span class="doc-desc-title">Password Policy</span> for <span class="doc-desc-title">Users</span>. <br><br> Additional policies can be added by installing <span class="doc-desc-title">Password Policy</span> plugins. client_session_timeout: title: 使用端對話超時 content: > 使用者在登入之前、請選擇最大的閒置時間（以分鐘為單位）。<br><br> 若您想禁用 <span class="doc-desc-title">使用者對話超時</span> 按 0. registration_method: title: 註冊選項 content: > <span class="doc-desc-title">註冊方法</span> 與 <span class="doc-desc-title">註冊所需</span> 兩者是使用者在入口網站說明台上找到登入方式。下面表格解釋兩種系統設置方式。<table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>註冊所需</th> <th>註冊方法</th> <th>結果</th></tr> <tr><td>No</td><td>公開</td> <td>鼓勵註冊但無須要新 tickets</td></tr> <tr><td>是</td><td>公開</td> <td>註冊或是登入都需要新tickets</td></tr> <tr><td>No</td><td>私人</td> <td>任何人都可以新建票、但是僅有代理商可以有註冊帳戶</td></tr> <tr><td>是</td><td>私人</td> <td>限被邀請者可以有權存取</td></tr> <tr><td>無</td><td>禁用</td> <td>沒有人可以註冊賬戶、單是任何人都可以新建新ticket. <em>這是osTicket 在1.9期間到運作前</em></td></tr> <tr><td>是</td><td>禁用</td> <td>透過網站管制禁用新 tickets</td></tr> </tbody></table> client_verify_email: title: 要求電子郵件驗證 content: > 禁用此選項，給您的使用者直接存取到門票通過"檢查機票狀態"登錄頁面中的用戶端的門戶。如果啟用了，（這是預設值），將要求使用者收到一封電子郵件，並跟隨連結的電子郵件，查看這張票。<br><br>禁用電子郵件驗證可能會允許協力廠商 (如門票合作者) 冒充票擁有者。 allow_auth_tokens: title: Enable Authentication Tokens content: > Enable this option to allow use of authentication tokens to auto-login users on ticket link click. #This is popup help messages for the Admin Panel -> Staff -> Add Staff Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- username: title: 帳號 content: > 請選擇一個員工<span class="doc-desc-title">使用者名稱</span>這是唯一<span class="doc-desc-title">服務中心</span> reset2fa: title: Reset Two Factor Authentication content: > In the event that an Agent loses the ability to log into the helpdesk using their current 2FA configuration, an Admin can reset the Agent's 2FA configuration so that they can reconfigure it upon their next successful login. email_address: title: 電子信箱 content: > 輸入一個回覆員工的電子郵件地址<span class="doc-desc-title">警告&通知</span>從<span class="doc-desc-title">服務中心</span> 0: <br><br> 1: 員工能夠使用使用者名稱或是電子郵件地址登入到員工控制頻道 welcome_email: title: 歡迎郵件 content: > 寄送帳戶存取聯結給新專員，並由專員自行設定密碼。如果沒有勾選這個選項，你必須先設定密碼並且通通知新工作成員登入相關資訊。 account_password: title: 帳號密碼 content: > <span class="doc-desc-title">管理者</span>,你可以更改密碼 forced_password_change: title: 強制更改密碼 content: > 如果你要啟用新員工於下一次登入時強制修改密碼 agents_signature: title: 員工簽名 content: > 設定簽名檔，讓專員在回覆案件時可以選擇使用。 account_status: title: 帳號狀態 content: > 如果狀態<span class="doc-desc-opt">鎖定</span>將無法登入到支援系統 assigned_group: title: 分配群組 content: > 選擇專員的所屬的<span class="doc-desc-title">群組</span>，這會決定專員在<span class="doc-desc-title">支援中心</span>中所擁有的權限。 links: - title: 管理群組 href: /scp/groups.php primary_department: title: 主要部門 content: > Choose the primary <span class="doc-desc-title">department</span> to which this Agent belongs and an effective <span class="doc-desc-title">Role</span>. links: - title: 管理部門 href: /scp/departments.php primary_role: title: Primary Role content: > Choose the primary <span class="doc-desc-title">role</span> to which this agent belongs. primary_role_on_assign: title: Use Primary Role For Assignments content: > Enable this to fallback to the <span class="doc-desc-title">primary role</span> when this agent is assigned tickets and tasks outside of the <span class="doc-desc-title">primary department</span> and <span class="doc-desc-title">extended access</span> departments. Otherwise the agent will have view only access. daylight_saving: title: 冬令時光節約 content: > 啟用這個功能，如果你想夏令時間自動發揮作用在這個員工的時區。 limited_access: title: 限制權限 content: > 假如啟用此功能，專員只有直接分配或通過團隊分配案件的權限。 directory_listing: title: 目錄顯示 content: > 若要將專員列入 <span class="doc-desc-title">員工目錄</span>，請啟用此功能。 links: - title: 員工目錄訪問 href: /scp/directory.php vacation_mode: title: 休假模式 content: > 如果你要修改員工狀態到<span class="doc-desc-opt">休假模式</span>,這個員工不能接受任何<span class="doc-desc-title">警告&通知</span>以及不能被指定任何的事件 #This is popup help messages for the Account Panel -> Agents -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- status: title: 狀態 content: > If disabled or archived, this <span class="doc-desc-title">Department</span> will not be available. type: title: 類型 content: > 如果想要在訪客端隱藏此部門，就選擇<span class="doc-desc-opt">不公開</span>。另外，當設定為<span class="doc-desc-opt">不公開</span>時，<span class="doc-desc-title">部門簽名</span>並不會顯示在電子郵件回覆裡。<br/><br/>至少要有一個部門是<span class="doc-desc-opt">公開</span> email: title: Email content: > 當專員回覆案件，此電子郵件信箱會發送回覆訊息給使用者。 template: title: 樣板集 content: > Email<span class="doc-desc-title">樣板集</span>用在發送此部門的自動回覆，警告和通知信件。 links: - title: 管理樣板 href: /scp/templates.php sla: title: SLA content: > 票單的服務等級同意書 直接指送到 該部門 links: - title: 管理 SLA 計畫 href: /scp/slas.php schedule: title: Schedule content: > Schedule used by SLA when rendering tickets, routed to this Department, Overdue. <br><br> This setting takes precedence over System and SLA schedule settings. links: - title: Manage Schedules href: /scp/schedules.php manager: title: 部門經理 content: > 設定此部門的<span class="doc-desc-title">經理</span>。<br/><br/>可對經理設定特殊提醒和取消分配案件的權限。 links: - title: 管理 警報 & 通知 href: /scp/settings.php?t=alerts group_membership: title: 警示 與 通知收件人 content: > 選擇被設定有警示與通知的收件人 links: - title: 設定警示與通知 href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: 案件分配限制 content: > Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access. disable_auto_claim: title: 禁用自動認領 content: > Check this to <strong>disable</strong> auto-claim on response/reply for this department. <br><br> Agents can still manually claim unassigned tickets disable_reopen_auto_assign: title: Disable Auto Assign on Reopen content: > Check this to <strong>disable</strong> auto-assignment of reopened tickets for this department. <br><br> Otherwise, the Ticket will be auto assigned to the last responding Agent auto_response_settings: title: 自動回復設置 content: > 為了這個部門, 這允許你去覆蓋全球性自動回應者的設定 new_ticket: title: 新 Ticket 自動回應 content: > 當建立新案件並且發送此部門時，你可以禁止發送給使用者的自動回覆。 new_message: title: 新訊息自動回應 content: > 你可能關閉自動回覆訊息, 該訊息是發送給使用者確認一份新的發文訊息為了該部門的票單 auto_response_email: title: 自動回應電子信件 content: > 選擇此部門發送自動回覆用的電子郵件信箱。 department_access: title: 群組存取 content: > 允許代理商從其他部門來存取這個部門的票單 department_signature: title: 部門簽章 content: > 專員回覆時，可以選擇<span class="doc-desc-opt">公開</span>部門的簽名。 #This is popup help messages for the Admin Panel -> Staff -> Departments #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- type: title: 類型 content: > 如果部門為私有，部門簽名檔案並不會在回覆或部門簽名檔上顯示。 dept_manager: title: 部門經理 content: > 您可以選擇一位專員為部門經理來接收該部門訊息通知。 0: "Agents do not have to be members of the Department to be the Manager of the Department\n專員不需為在該部門才可當部門經理。" #This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- groups: title: 群組 content: > 群組用來定義專員在支援中心的權限。除了專員主要的部門，還可以定義其他部門的存取權限。 status: title: 狀態 content: > 如果<span class="doc-desc-opt">禁用</span>，分配至此群組的專員會無法登入且無法接收部門提醒 & 通知。 department_access: title: 部門權限 content: > 選擇群組成員允許存取的部門。 #This is popup help messages for the Admin Panel -> Staff -> Staff Members #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: 工作人員 content: > 以下表格顯示篩選後的結果。如果沒有設定篩選值，則分頁顯示所有<span class="doc-desc-title">專員</span>（工作人員）<span class="doc-desc-title">成員</span>。拜訪以下頁面瀏覽更多結果。 status: title: 狀態 content: > 無論<span class="doc-desc-title">專員</span>是否鎖定、啟用或啟用（休眠），都顯示结果。 #This is popup help messages for the Admin Panel -> Staff -> Teams #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- teams: title: 團隊 content: > 團隊可以由一個或兩個以上專員組成，用來分配諮詢。跨部門的成員可以在同一個團隊裡。 status: title: 狀態 content: > 如果<span class="doc-desc-opt">禁用</span>，此團隊將無法分配諮詢，接收提醒 & 關於上一次分配的通知。 lead: title: 團隊主管 content: > 一個<span class="doc-desc-title">團隊</span>主管能准許誰能接受<span class="doc-desc-title">警告&通知</span> links: - title: 設定警示與通知 href: /scp/settings.php?t=alerts assignment_alert: title: 分配警報 content: > 你可以關閉<span class="doc-desc-title">案件分配警告</span>從案件分配給團隊 links: - title: 設定警示與通知 href: /scp/settings.php?t=alerts members: title: 團隊成員 content: > 從專員檔案頁面設定團隊成員。 links: - title: 員工管理 href: /scp/staff.php #This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- signature: title: 工作人員 簽名列 content: | 建立工作人員的簽名檔是為了回應票單時使用。 這個簽名檔將會選擇性的出現在回應票單的底部 type: title: 帳戶類型 content: | 最大管理者擁有存取管理員版面的權限。專員只有管理案件和知識庫的權限。 group: title: 分配群組 content: | 群組成員定義系統工作人員規則。請拜訪群組管理頁面設定工作人員權限。 notes: title: 內部備註 content: | 發佈內部通知給工作人員；這個通知只有管理員帳戶的的工作人員可以看到 #This is popup help messages for the Agents Panel -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- advanced: title: 進階選項 content: > 請縮小您的查詢條件。一但您選用了進階搜尋條件進行查詢，您可以<span class="doc-desc-title">匯出 </span>查詢結果。 export: title: 匯出 content: > 你在視圖中在 CSV 檔中當前的資料匯出。CSV 檔可讀取在試算軟體內（即，Microsoft Excel、Apple Pages、OpenOffice等）。 #This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- search_field: title: 搜索欄位 content: > advanced: title: 進階選項 content: > 縮小您的搜索參數。一旦您選擇了您的高級的搜尋條件和運行搜索，您可以 <span class="doc-desc-title"> 匯出</span> 的資料顯示在票頁面底部。 open_tickets_table: title: 打開票務表 content: > 所有門票目前已打開、需要留心注意。 ticket: title: 票 content: > date: title: 日期 content: > subject: title: 主題 content: > from: title: 從 content: > priority: title: 優先順序 content: > assigned_to: title: 分配給 content: > export: title: 匯出 content: > 你在視圖中在 CSV 檔中當前的資料匯出。CSV 檔可讀取在試算軟體內（即，Microsoft Excel、Apple Pages、OpenOffice等）。 advanced_search_dialog: title: 進階搜尋 content: > adv_keyword: title: 關鍵字搜索 content: > 尋找主旨、案件內容與相關資訊。 adv_date_range: title: 搜索按日期範圍 content: > 在這裡下定義 merge_types: title: Merge Types content: > <b>Combine Threads:</b> Threads from all Tickets will be displayed chronologically.</br> <b>Separate Threads:</b> Threads from Tickets will be displayed one Ticket at a time. child_status: title: Child Ticket Status content: > All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket. parent_status: title: Parent Ticket Status content: > If you choose to set a Parent Status, the Parent Ticket will be changed to the status you select. The Ticket on top of the list will be the Parent Ticket. reply_types: title: Reply Types content: > <b>Reply All:</b> This reply is sent to the User and the Collaborators you choose to include.</br> <b>Reply to User:</b> This reply is sent to the User only, no Collaborators.</br> <b>Do Not Email Reply:</b> No email alerts are sent out, however, the Agent response is visible to <b>ALL</b> Users upon viewing the Ticket. #Email template: assigned.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | 傳送工作人員訊息分配票券作業. 分配票券可以透過系統自動分配或是人工操作。使用 %{assigner} 可獲知此票券的分責。 subject: | 指定給您的案件 body: | <h3><strong>您好 %{assignee.name.first},</strong></h3> 案件編號<a href="%{ticket.staff_link}">#%{ticket.number}</a> 將此案件分配給您的人員是 %{assigner.name.short} <br> <br> <table> <tbody> <tr> <td> <strong>由</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>主旨</strong>: </td> <td> %{ticket.subject} </td> </tr> </tbody> </table> <br> %{comments} <br> <br> <hr> <div>要查詢/回覆案件， 請 <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >登入</span></a>到支援系統</div> <em style="font-size: small; ">您最友善的客戶支援系統</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.alert.yaml #Sent to staff members when a new message is posted by a user to a ticket. #This can occur if the users responds to an email from the system or visits #the customer web portal and posts a new message there. --- notes: | 新票券訊息會透過使用者發佈給工作人員。此情形是因為使用者由系統或是客服網路管控發佈的回復信件 subject: | 新訊息通知 body: | <h3><strong>Hi %{recipient.name},</strong></h3> New message appended to ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{poster.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support ticket system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.autoresp.yaml #Sent to a user when the user posts a new message to a ticket. This can #happen if the users responds to an email from the system or visits the #customer web portal and posts a new message there. --- notes: | 當使用者發佈新訊時也會同步傳送訊息給發送者。此情形是因為使用者由系統或是客服網路管控發佈的回復信件。 subject: | 訊息確認 body: | <h3><strong>親愛的 %{recipient.name.first},</strong></h3> 您的案件回覆 <a href="%{recipient.ticket_link}">#%{ticket.number}</a> 已在處理中 <br> <br> <div style="color: rgb(127, 127, 127); "> %{company.name} 團隊敬上,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center"><em>您可隨時線上查閱進度<a href="%{recipient.ticket_link}">點我</a></em> </div> #Email template: note.alert.yaml #Sent to staff members when a new internal note is appended to a ticket. #Internal notes can only be added by staff members. --- notes: | 當有內部通知或是有專員對案件做回覆等內部活動，便發送通知給全部專員。 subject: | 新的内部活動警報 body: | <h3><strong>Hi %{recipient.name},</strong></h3> An agent has logged activity on ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Title</strong>: </td> <td> %{note.title} </td> </tr> </tbody> </table> <br> %{note.message} <br> <br> <hr> To view/respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system <br> <br> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.alert.yaml #Sent to agents when a new note/message is posted to a task. #This can occur if a collaborator or an agent responds to an email from the #system or visits the web portal and posts a new message there. --- notes: | Sent to agents when a new message/note is posted to a task. This can occur if a collaborator or an agent responds to an email from the system or visits the web portal and posts a new message there. subject: | Task Activity [#%{task.number}] - %{activity.title} body: | <h3><strong>Hi %{recipient.name},</strong></h3> Task <a href="%{task.staff_link}">#%{task.number}</a> updated: %{activity.description} <br> <br> %{message} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system</div> <em style="color: rgb(127,127,127); font-size: small; ">Your friendly Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.notice.yaml #Notice sent to collaborators on task activity e.g reply or message --- notes: | Notice sent to collaborators on task activity e.g reply or message. subject: | Re: %{task.title} [#%{task.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> just logged a message to a task in which you participate. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>You're getting this email because you are a collaborator on task #%{task.number}. To participate, simply reply to this email.</em> </div> #Email template: task.alert.yaml #Sent to an agent when a new task is created in the system. --- notes: | Sent to an agent when a new task is created in the system. subject: | New Task Alert body: | <h2>Hi %{recipient.name},</h2> New task <a href="%{task.staff_link}">#%{task.number}</a> created <br> <br> <table> <tbody> <tr> <td> <strong>Department</strong>: </td> <td> %{task.dept.name} </td> </tr> </tbody> </table> <br> %{task.description} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: task.assignment.alert.yaml #Sent to agents when a task is assigned to them or the team to which #they belong. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to agents when a task is assigned to them or the team to which they belong. Use %{assigner} to distinguish who made the assignment. subject: | Task Assigned to you body: | <h3><strong>Hi %{assignee.name.first},</strong></h3> Task <a href="%{task.staff_link}">#%{task.number}</a> has been assigned to you by %{assigner.name.short} <br> <br> %{comments} <br> <br> <hr> <div>To view/respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system</div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.overdue.alert.yaml #Sent to agents when a tasks transitions to overdue in the system. #Overdue tasks occur based on set due-date. --- notes: | Sent to agents when a task transitions to overdue in the system. Overdue tasks occur based on the set due-date. subject: | Stale Task Alert body: | <h3><strong>Hi %{recipient.name}</strong>,</h3> A task, <a href="%{task.staff_link}">#%{task.number}</a> is seriously overdue. <br> <br> We should all work hard to guarantee that all tasks are being addressed in a timely manner. <br> <br> Signed,<br> %{task.dept.manager.name} <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >login</span></a> to the support system. You're receiving this notice because the task is assigned directly to you or to a team or department of which you're a member.</div> <em style="font-size: small">Your friendly <span style="font-size: smaller" >(although with limited patience)</span> Customer Support System</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: task.transfer.alert.yaml #Sent to agents when a task is transfered to their department. --- notes: | Sent to agents when a task is transfered to a department to which they are a member. subject: | Task #%{task.number} transfer - %{task.dept.name} body: | <h3>Hi %{recipient.name},</h3> Task <a href="%{task.staff_link}">#%{task.number}</a> has been transferred to the %{task.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.activity.notice.yaml #Notice sent to collaborators on ticket activity e.g reply or message --- notes: | 發送通知給案件的合作者，觸發原因為案件有新的回覆或訊息。 subject: | 回覆： %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>親愛的 %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> 您所參與的案件已經有新的進展。 </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>您會收到此通知因為您是此案件的合作者 <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number}</a>. 想要繼續參與請回覆本信件或 <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >點我</a>可閱覽案件詳細完整內容。</em> </div> #Email template: ticket.alert.yaml #Sent to a staff member when a new ticket is created in the system. This #applies to tickets created via email, the web portal, or the api. --- notes: | 當新訊息事件已新建成功於系統內之後、將會發送訊息給工作人員。這方式可經由電子郵件、網站或是api. subject: | 新事件通知 body: | <h2>Hi %{recipient.name},</h2> New ticket #%{ticket.number} created <br> <br> <table> <tbody> <tr> <td> <strong>From</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Department</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.autoreply.yaml #Sent to a user when an automatic canned response is posted to a ticket #when it is created --- notes: | 當事件建立及公告後即傳送客戶罐頭訊息回覆。 可使用參數：%{ticket.*}, %{response} subject: | 回覆： %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> A request for support has been created and assigned ticket <a href="%{recipient.ticket_link}">#%{ticket.number}</a> with the following automatic reply <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{response} <br> <br> <div style="color: rgb(127, 127, 127);">Your %{company.name} Team,<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;"><em>We hope this response has sufficiently answered your questions. If you wish to provide additional comments or information, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> #Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created --- notes: | 當案件建立後發送通知給使用者 subject: | 案件已列為處理中 [#%{ticket.number}] body: | <h3><strong>親愛的 %{recipient.name.first},</strong></h3> <p> 您的案件已被建立且被分配 #%{ticket.number}. 我們的專員將立即為您處理。您可 <a href="%{recipient.ticket_link}">線上查詢案件進度</a>。 </p> <br> <div style="color: rgb(127, 127, 127)"> %{company.name} 團隊敬上 <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>如果您想要追加或提供更多詳細的資訊，您可回覆本信件或 <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >登入到您的帳號</span></a>可查閱案件詳細完整內容。</em></div> #Email template: ticket.notice.yaml #Sent to a user when a staff member creates a ticket on the user's behalf. #This is most commonly performed when user's call in on the phone. --- notes: | 當專員可被台端授權新增案件的狀況下、及為透過電話方式代為處理。 subject: | %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> Our customer care team has created a ticket, <a href="%{recipient.ticket_link}">#%{ticket.number}</a> on your behalf, with the following details and summary: <br> <br> Topic: <strong>%{ticket.topic.name}</strong> <br> Subject: <strong>%{ticket.subject}</strong> <br> <br> %{message} <br> <br> %{response} <br> <br> If need be, a representative will follow-up with you as soon as possible. You can also <a href="%{recipient.ticket_link}">view this ticket's progress online</a>. <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>If you wish to provide additional comments or information regarding the issue, please reply to this email or <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >login to your account</span></a> for a complete archive of your support requests.</em></div> #Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | 訊息事件若已過期、系統會自動傳送通知給工作人員。 逾期位未處裡的事件訊息發生基於建立訊息事件的到期日，服務合約中已有其規範。 subject: | 逾期事件警報 body: | <h3><strong>您好 %{recipient}</strong>,</h3> 訊息事件, <a href="%{ticket.staff_link}">#%{ticket.number}</a> 已經逾時已久. <br> <br> 我們盡最大的效率來保證服務的品質與實效的掌握. <br> <br> 簽名,<br> %{ticket.dept.manager.name} <hr> <div>請查閱您消息事件的回覆、請 <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >登入</span></a>進入事件支援系統. 您接獲此通知由於您是本訊息事件分派部門的成員.</div> <em style="font-size: small">您友好的 <span style="font-size: smaller" >(although with limited patience)</span>顧客服務系統</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Powered by osTicket" width="126" style="width: 126px;"> #Email template: ticket.overlimit.yaml #Sent to users when they have exceeded the maximum open ticket limit. The #limit is configurable in the Admin Panel, and is defined by the number of #tickets open by a particular email address. --- notes: | 當他們已經達到最大的支援案件建立數量限制將發通知給使用者。 此限制可由管理員控制台進行調整，並且是以電子信箱為限制基準。 subject: | 已達到支援案件建立限制 body: | <h3><strong>親愛的 %{ticket.name.first},</strong></h3> 您已經達到最大案件申請數量。在新增其他案件前，您需要先有其他案件結案才可繼續新增案件。想要追加或新增其他詳細資訊您可 <a href="%{url}/tickets.php?e=%{ticket.email}">登入我們的支援系統</a>. <br> <br> 感謝您<br/> #Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. --- notes: | 當專員回覆台端的事件。回覆僅能由專員操作。 subject: | 回覆： %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Dear %{recipient.name.first},</strong></h3> %{response} <br> <br> <div style="color: rgb(127, 127, 127);"> Your %{company.name} Team,<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >login to your account</a> for a complete archive of all your support requests and responses.</em></div> #Email template: transfer.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Sent to agents when a ticket is transfered to a department to which they are a member. subject: | 案件編號 #%{ticket.number} 移轉 - %{ticket.dept.name} body: | <h3>Hi %{recipient.name},</h3> Ticket <a href="%{ticket.staff_link}">#%{ticket.number}</a> has been transferred to the %{ticket.dept.name} department by <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>To view or respond to the ticket, please <a href="%{ticket.staff_link}">login</a> to the support ticket system. </div> <em style="font-size: small; ">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Powered By osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #access-link.yaml #Ticket access link sent to clients for guest-only systems where the ticket #number and email address will trigger an access link sent via email --- notes: > 這個模板定義了通知，一個接入鏈路發送到他們的電子郵件客戶端。票號碼和電子郵件地址觸發接入鏈路。 name: "案件 [#%{ticket.number}] 狀態查詢連結" body: > <h3><strong>您好 %{recipient.name.first},</strong></h3> <div> 案件查詢連結 案件編號#%{ticket.number} 要求已經由您授權於求助中心處理 %{url}.<br /> <br /> 請依循以下步驟來查詢案件 #%{ticket.number}.<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br /> 如果您 <strong>尚未提出此申請</strong> 請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。<br /> <br /> --<br /> %{company.name} </div> #banner-client.yaml #This forms the header on the staff login page. It can be useful to inform #your clients about your login and registration policies. --- notes: > 這個將修改台端登入頁面。他可有助於告知台端關於登入及註冊相關政策。 name: "登入到 %{company.name}" body: > 為了提供更好的服務品質，我們鼓勵我們的客戶要註冊一個帳號。 #banner-staff.yaml #This is the initial message and banner shown on the staff login page --- notes: > 這個內部訊息將顯示在專員登入畫面。第一個欄位以紅色字顯示在最頂端。 name: "需要身份驗證" body: "" #email2fa-staff.yaml #Template of the email sent to staff members when using the Email #Two Factor Authentication --- notes: > This template defines the email sent to Staff who use Email for Two Factor Authentication name: "osTicket Two Factor Authentication" body: > <h3><strong>Hi %{staff.name.first},</strong></h3> <div> You have just logged into for the helpdesk at %{url}.<br /> <br /> Use the verification code below to finish logging into the helpdesk.<br /> <br /> %{otp}<br /> <br /> <em style="font-size: small">Your friendly Customer Support System</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #Page template: landing.yaml #The landing page is served on the front page of the customer portal above #the two links for creating new tickets and viewing ticket status. --- notes: > 落地頁是指客戶門戶的初始視圖的內容。的模板修改上面的兩個鏈接看到內容<strong>建立新案件</strong>與<strong>查詢案件狀態</strong>。 name: 系統進入首面 body: > <h1>歡迎進入技術支援中心</h1> <p>為了完善的支援與更佳的服務，我們建立此一支援服務系統，每一服務的要求都會指派一個專有的號碼，可以讓您在線上追蹤進度與回應。我們對您所有的服務要求都提供有完整的存檔與歷史紀錄，提出服務需求必須提供一個確實的電子信箱交。 </p> #Page template: offline.yaml #The offline page is served to the customer portal when the help desk is #configured offline in the Admin Panel --- notes: | 當支援案件系統離線時，台端將會顯示這個離線頁面 name: 離線 body: | <div><h1> <span style="font-size: medium"> 支援案件系統維護中</span></h1> <p>感謝您與我們聯繫。</p><p>目前客服處於維護狀態，請稍候再連線進入。</p></div> #pwreset-client.yaml #Template of the email sent to clients when using the Forgot My Password #link on the login page --- notes: > 這個範本為忘記密碼 <strong>忘記密碼</strong>的人。 name: "%{company.name} 支援案件系統訪問" body: > <h3><strong>您好 %{user.name.first},</strong></h3> <div> 重新設定密碼要求已經由您授權於求助中心處理 %{url}.<br /> <br />若您發現這是誤送訊息、請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。<br /> <br /> 提供的連結可以讓您登錄至求助中心並可已更改密碼。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您友好的可戶支援系統<br />%{company.name}</em></div> #pwreset-staff.yaml #Template of the email sent to staff members when using the Forgot My #Password link --- notes: > 該模板定義誰選擇發送到員工的電子郵件 <strong>忘記密碼</strong>在工作人員的控制面板登錄鏈接頁面。 name: "osTicket 工作人員密碼重設" body: > <h3><strong>您好 %{staff.name.first},</strong></h3> <div> 重新設定密碼要求已經由您授權於求助中心處理 %{url}.<br /> <br />若您發現這是誤送訊息、請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。<br /> <br /> 提供的連結可以讓您登錄至求助中心並可已更改密碼。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您友好的可戶支援系統</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #registration-staff.yaml #Confirmation email sent to clients when accounts are created for them by #staff or via the client portal. This email serves as an email address #verification. --- notes: > 該模板定義發送到客戶端時，他們的帳戶已在客戶端門戶或代表其代理創建的電子郵件。此電子郵件作為電子郵件地址驗證。在模板內請使用%{link}。 name: "歡迎來到 %{company.name}" body: > <h3><strong>您好 %{recipient.name.first},</strong></h3> <div>我們已經為您建立了一個帳戶在我們的支援案件系統 %{url}.<br /> <br /> 請遵循以下連結以確認您的帳戶和查詢案件狀態。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您最可靠的支援案件系統<br /> %{company.name}</em> </div> #registration-confirm.yaml #Template of the page shown to the user after registering for an account. #The system will send the user an email with a link they should follow to #confirm the account. This page should inform them of the next step in #the process. --- notes: > 這個範本會在使用者完成註冊後顯示。這個範本功能是在告知使用者系統將會發送一封電子信箱確認信函，需要使用者點選確認信函，帳號才可被啟用及使用者應該完成的下一個步驟。 name: "帳號註冊" body: > <div><strong>感謝您的註冊</strong><br/> <br /> 我們已經寄發帳號啟用信函。煩請您到您的電子信箱點選確認連結才可啟用您的帳號。 </div> #registration-staff.yaml #Initial (optional) email sent to staff members when accounts are created #for them in the staff control panel --- notes: > 此範本定義了當專員帳號已建立，電子郵件通知（可選）將傳送並通知專員。 name: "歡迎來到 osTicket" body: > <h3><strong>您好 %{recipient.name.first},</strong></h3> <div>我們已經為您建立了一個帳戶在我們的支援案件系統 %{url}.<br /> <br /> 請遵循以下連結以確認您的帳戶和查詢案件狀態。<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">您最可靠的支援案件系統<br /> %{company.name}</em> </div> #registration-thanks.yaml #Page shown to the user after successfully registring and confirming their #account. This page should inform the user that the process is complete and #that the user can now submit a ticket or access existing tickets --- notes: > 這個範本將告知使用者帳號已被啟用。這個頁面應該告知使用者已經註冊完成且可開始使用系統所有功能。 name: "帳號已啟用！" body: > <div><strong>感謝您註冊帳戶。</strong>< br / > < br / > 您確認您的電子郵件地址並成功啟動您的帳戶。您可以繼續打開一張新票或管理現有案件。 < br / > < br / > <em>您友好的支援中心</em> < br / > %{company.name}</div> #Page template: thank-you.yaml #The thank-you page is served to the customer portal when a user submites a #new ticket via the customer portal. --- notes: | 這個範本將顯示在當台端成功送出案件時的”感謝頁面”。 name: 感謝您 body: | <div>%{ticket.name} <br><br>感謝您與我們聯絡。<br><br>支援申請已成立、支援專員將會儘速與您聯繫。</p><br><br>支援小組</div> #Welcome ticket template #When the system if first installed and the installer finishes setting up #the database, it creates a first ticket with a welcome message to the #administrator --- deptId: 1 #support topicId: 1 #support name: OsTicket 技術支援 email: support@osticket.com source: 網頁 #notrans subject: osTicket 安裝成功 ！ message: | <p> Thank you for choosing osTicket. </p><p> Please make sure you join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on the latest news, security alerts and updates. The osTicket forums are also a great place to get assistance, guidance, tips, and help from other osTicket users. In addition to the forums, the osTicket wiki provides a useful collection of educational materials, documentation, and notes from the community. We welcome your contributions to the osTicket community. </p><p> If you are looking for a greater level of support, we provide professional services and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. </p><p> If the idea of managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at <a href="https://supportsystem.com">https://supportsystem.com/</a> -- no installation required and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> Cheers, </p><p> -<br/> osTicket Team https://osticket.com/ </p><p> <strong>PS.</strong> Don't just make customers happy, make happy customers! </p> #Upgrade completed ticket #This ticket is added to the system after the completion of an upgrade. It #might include information specific to the release, perhaps with some new #feature highlights, etc. --- source: 網頁 #notrans name: OsTicket 技術支援 email: support@osticket.com subject: osTicket 升級成功 ！ message: | <p> osTicket upgraded successfully! Please refer to the Release Notes (https://github.com/osTicket/osTicket/releases) for more information about changes and new features. </p><p> Be sure to join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on announcements, security updates and alerts! Your contribution to osTicket community will be appreciated! </p><p> The osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support packages and services. For more information, or to discuss your needs, please contact us today at https://osticket.com/support/. Any feedback will be appreciated! </p><p> If managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at https://supportsystem.com/ -- no upgrading ever, and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> -<br/> osTicket Team<br/> https://osticket.com/ </p> - #Canned response templates --- isenabled: 1 title: OsTicket 是什麼 （範例說明）？ response: | osTicket 是一個廣泛使用的開放原始碼的支援案件系統，對於成本較高和複雜的客戶支援系統而言我們具備更強的優勢： 簡單、 輕巧、 可靠、 原始碼開放，web基礎和易於安裝和使用。 notes: | attachments: - name: osTicket.txt type: text/plain data: 如同簡易安裝的罐頭搖滾樂！ - isenabled: 1 title: 範例 （與多樣式） response: | Hi %{ticket.name.first}, <br> <br> Your ticket #%{ticket.number} created on %{ticket.create_date} is in %{ticket.dept.name} department. notes: | #Default configuration. The format is key: value and the data will be #inserted into the %config table at install time --- core: time_format: 'H:mm' date_format: 'y/M/d' datetime_format: 'y/M/d H:mm' daydatetime_format: 'y MMM d EEEE H:mm' default_priority_id: 0 enable_daylight_saving: 0 reply_separator: '— — 以上回覆分界線 — —' #Do not translate below here isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 0 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 0 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 auto_refer_closed: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 disable_agent_collabs: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 allow_external_images: 0 task_number_format: '#' task_sequence_id: 0 log_level: 0 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 embedded_domain_whitelist: 'youtube.com, dailymotion.com, vimeo.com, player.vimeo.com, web.microsoftstream.com' - #Departments defined initially for the system #Fields: #id - (int:optional) id number in the database #flags - (bitmask: 0x0004 Active 0x0008 Archived) #name - (string) Short name of the department #signature - (string) Descriptive name of the department #NOTE: The department listed first by ID# will be the default department #NOTE: ------------------------------------ #The very first group listed in this document will be the primary #department of the initial staff member -- the administrator. --- id: 1 name: 支援姓名 signature: | 支援部門簽署 ispublic: 1 flags: 0x0004 group_membership: 1 - id: 0 name: 銷售姓名 signature: | 銷售和客戶管理 簽署 ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: 資訊維護 signature: | 維修部簽署 ispublic: 0 flags: 0x0004 group_membership: 0 - #Default email template group for the system #NOTE: The language field is defined for the email tempate group model, but #is not considered by the installer. Whatever language the install #loads data for, the same language will be used to load the email #templates #Fields: #isactive - (bool:0|1) true or false if the templates should be initially #usable #name - (string) descriptive name for the template group #notes - Administrative notes (viewable internally only) --- id: 1 isactive: 1 name: osTicket 預設範本 (HTML) notes: | 預設的 osTicket 範本 - #Default ticket filters installed for the system #NOTE: The SYSTEM BAN LIST is critically important and should _never_ be #removed from this file. The name 'SYSTEM BAN LIST' is also important #and should not be translated -- it is not displayed on the interface #Fields: #isactive - (bool:0|1) true or false if the filter is initially enabled #execorder - (int) order the filters should be executed in (lowest first) #name - (string) Descriptive name for the filter #notes - (string) Administrative notes (viewable internally only) #rules - (list<FilterRule>) List of rules for the filter #Fields for FilterRule: #isactive - (bool:0|1) true if the rule should be considered #what - (enum<email|>) field to check #how - (enum<equals|contains|dncontain>) how to check for <val> #val - (string) search value #Fields for FilterAction #type - type of filter action --- isactive: 1 execorder: 99 match_all_rules: 0 email_id: 0 target: Email #notrans name: SYSTEM BAN LIST #notrans notes: | 電子郵件黑名單的內部清單。請不要刪除 rules: - isactive: 1 w: email #notrans h: equal #notrans v: test@example.com #notrans actions: - sort: 1 type: reject #notrans - #Default (dynamic) form configuration. This data is used as the initial, #minimal data for dynamic forms that ships with the system. #Fields: #id: Used only if associated with a help topic #title: Bold section title of the form #instructions: Title deck, detailed instructions on entering form data #notes: Notes for the form, shown under the fields #flags: #0x0001 If the form can be removed from the system #fields: List of fields for the form #type: Field type (short name) (eg. 'text', 'memo', 'phone', ...) #label: Field label shown to the user #name: Name used with the data internally. This is especially #useful for page and email templates, where %{ ticket.<name> } #will be used to retrieve the data from the field. #hint: Help text shown with the field #flags: Bit mask for settings & options ## From class DynamicFormField #const FLAG_MASK_CHANGE = 0x0010; # Type cannot change #const FLAG_MASK_DELETE = 0x0020; # Cannot be deleted #const FLAG_MASK_EDIT = 0x0040; # Data cannot be edited #const FLAG_MASK_DISABLE = 0x0080; # Field cannot be disabled #const FLAG_MASK_REQUIRE = 0x10000; # Requirement cannot be changed #const FLAG_MASK_VIEW = 0x20000; # View settings cannot be changed #const FLAG_MASK_NAME = 0x40000; # Name cannot be changed #configuration: Field-specific configuration #size: (text) width of the field #length: (text) maximum size of the data in the field #cols: (memo) width of the textarea #rows: (memo) height of the textarea --- id: 1 type: U #notrans title: 聯絡資訊 flags: 0 fields: - type: text #notrans name: email #notrans label: 電子信箱 sort: 1 flags: 489395 configuration: size: 40 length: 64 validator: email #notrans - type: text #notrans name: name #notrans label: 全名 sort: 0 flags: 489395 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: 電話號碼 sort: 3 flags: 13057 - type: memo #notrans name: notes label: 內部備註 sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 0 type: T #notrans title: 案件詳細資訊 instructions: 請敘述您的問題 notes: | 此表單將會附加在事件資訊中。您可以將任何欄位添加到此表單和他們將可應用在事件資訊，可一般搜尋與進階搜尋與篩選。 flags: 0 fields: - id: 20 type: text #notrans name: subject #notrans label: 問題摘要 sort: 1 flags: 489265 configuration: size: 40 length: 50 - id: 21 type: thread #notrans name: message #notrans label: 問題詳細資訊 hint: 查詢事件原因的詳細資訊。 sort: 0 flags: 480547 - id: 22 type: priority #notrans name: priority #notrans label: 優先等級 flags: 274609 sort: 3 - type: C #notrans title: 公司資訊 instructions: 詳細資訊在電子信箱範例。 flags: 0 fields: - type: text #notrans name: name #notrans label: 公司名稱 sort: 1 flags: 291249 configuration: size: 40 length: 64 - type: text #notrans name: website #notrans label: 網站 sort: 0 flags: 274705 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: 電話號碼 sort: 3 flags: 274705 configuration: ext: false - type: memo #notrans name: address label: 地址 sort: 4 flags: 12545 configuration: rows: 0 cols: 40 html: false length: 100 - type: O #notrans title: 機構資訊 instructions: 使用者機構的詳細資訊 flags: 0 fields: - type: text #notrans name: name #notrans label: 名稱 sort: 1 flags: 489395 configuration: size: 40 length: 64 - type: memo name: address label: 地址 sort: 0 flags: 13057 configuration: rows: 0 cols: 40 length: 100 html: false - type: phone name: phone label: 電話 sort: 3 flags: 13057 - type: text name: website label: 網站 sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo #notrans name: notes label: 內部備註 sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A #notrans title: Task Details instructions: Please Describe The Issue notes: | This form is used to create a task. flags: 0 fields: - type: text #notrans name: title #notrans flags: 487601 sort: 1 label: 標題 configuration: size: 40 length: 50 - type: thread #notrans name: description #notrans flags: 413939 sort: 0 label: 說明 hint: Details on the reason(s) for creating the task. - #Default groups defined for the system #Fields: #id - Primary id for the group #role_id - (int) default role for the group #flags - (bit mask) group flags #name - (string) descriptive name for the group #notes - (string) administrative notes (viewable internally only) #depts: (list<Department<id>>) id's of the departments to which the group #should initially have access #NOTE: ------------------------------------ #The very first group listed in this document will be the primary group of #the initial staff member -- the administrator. --- id: 1 role_id: 1 flags: 1 name: 獅子馴獸師 notes: | 系統掌權者。開創元老享有完全不受限制的到訪各部門。 depts: - 1 - 0 - 3 - id: 0 role_id: 0 flags: 1 name: 大象步行者 notes: | 象牙塔居民 depts: - 1 - 0 - 3 - id: 3 role_id: 0 flags: 1 name: 跳蚤訓練員 notes: | 低階的工作人員 depts: - 1 - 0 - 3 - #event.yaml #Events initially inserted into the system. --- id: 1 name: created description: - id: 0 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 8 name: overdue description: - id: 9 name: edited description: - id: 10 name: viewed description: - id: 11 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 14 name: deleted description: - id: 15 name: merged description: - id: 16 name: unlinked description: - id: 17 name: linked description: - id: 18 name: login description: - id: 19 name: logout description: - id: 20 name: message description: - id: 21 name: note description: - #files.yaml #Files initially inserted into the system. 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In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) --- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 0 forms: - 0 topic: 一般查詢 notes: | 有關產品或服務問題 - topic_id: 0 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 0 topic: 意見回饋 notes: | 案件主要包含銷售及帳務部門 - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 0 forms: - 0 topic: 回報問題 notes: | 產品、 服務或設備相關的問題 - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 0 topic: 訪問問題 notes: | 回報無法進入處理虛擬或實際的資產 - #Custom (dynamic) lists. This data is used as the initial, #minimal data for dynamic list that ships with the system. #Fields: #id: Primary id (not recommended) #name: Name of the list #name_plural: Name in plural (optional) #sort_mode: Sorting order (Alpha, -Alpha, SortCol) #masks: Edit masks to indicate various statuses of the list #(e.g if editable or deletable..etc) #notes: Notes for the list #items: List of items for the list #id: Primary id #value: Value (name) of the list item #extra: Abbreviated version of the value #status: If enabled (1 - enabled, 0 - disabled) #sort: Sort order (optional) #properties: Item-specific config based on Ticket Flags form fields #(key): (value) #properties: List properties form (see form.yaml for details) #Ticket statuses --- type: ticket-status #notrans name: 案件狀態 name_plural: 案件狀態 sort_mode: SortCol #notrans masks: 13 notes: | 案件狀態 properties: title: 案件狀態設定 instructions: 可設定案件屬性 flags: 0 fields: - type: state #notrans name: state #notrans label: 狀態 sort: 1 flags: 487665 configuration: prompt: 案件狀態 - type: memo #notrans name: description #notrans label: 說明 sort: 3 flags: 471073 configuration: rows: 0 cols: 40 html: false length: 100 configuration: handler: TicketStatusList - #Initial organizations defined for the system. #Fields: #name - Descriptive name for the organization #fields - custom fields --- name: osTicket fields: 0: | 1120 5th Street Alexandria, LA 71301 phone: (318) 290-3674 website: https://osticket.com notes: > 我們不只生產軟體，我們同時也用來管理與維護Osticket。 讓我們來幫助你快速實施和充分利用osTicket的特性和功能的充分發揮潛力。 聯繫我們專業的支持或訪問我們的網站文件和社區的支持。 #Default system data for ticket priorities --- low: priority_id: 1 priority_desc: 低 priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 0 priority_desc: 普通 priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: 高 priority_color: "#FEE7E7" priority_urgency: 0 emergency: priority_id: 4 priority_desc: 緊急 priority_color: "#FEE7E7" priority_urgency: 1 - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #flags: (unused) #name: Display name of the column #primary: Data source for the field #secondary: Backup data source / default text #filter: What the field should link to #'link:ticket': Ticket #'link:user': User #'link:org': Organization #'link:ticketP': Ticket with hover preview #truncate: #'wrap': Fold words on multiple lines #annotations: #c: Annotation class name #p: Placement #'a': After column text #'b': Before column text #'<': Float to start (left) #'>': Float to end (right) #conditions: #crit: Criteria for the condiditon, in the form of [field, method, value] #prop: Array of CSS properties to apply to the field #'font-weight': #'font-style': #... #extra: (future use and for plugins) --- id: 1 name: "案件 #" primary: "number" filter: "link:ticketP" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 0 name: "建立日期" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "主題" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "User Name" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "優先順序" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "狀態" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "關閉日期" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 8 name: "負責人員" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 9 name: "截止日期" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "最後更新" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 11 name: "部門" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "最後一條消息" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "上一次回應" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "團隊" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: --- id: 1 name: Priority + Most Recently Updated columns: '["-cdata__priority","-lastupdate"]' - id: 0 name: Priority + Most Recently Created columns: '["-cdata__priority","-created"]' - id: 3 name: Priority + Due Date columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: 截止日期 columns: '["-est_duedate"]' - id: 5 name: Closed Date columns: '["-closed"]' - id: 6 name: 創建日期 columns: '["-created"]' - id: 7 name: Update Date columns: '["-lastupdate"]' - #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: 處理中 parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 分配給 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 0 title: 處理中 parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 分配給 - id: 3 title: 已回覆 parent_id: 1 flags: 43 root: T sort: 0 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 分配給 - id: 4 title: 逾期 parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 9 bits: 1 sort: 9 width: 150 heading: 截止日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 分配給 - id: 5 title: 我的案件 parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 11 bits: 1 sort: 6 width: 160 heading: 部門 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Assigned to Me parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 11 bits: 1 sort: 6 width: 160 heading: 部門 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Assigned to Teams parent_id: 5 flags: 43 root: T sort: 0 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 14 bits: 1 sort: 6 width: 160 heading: 團隊 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 8 parent_id: 0 title: 已關閉 flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 8 title: Today flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 8 title: Yesterday flags: 43 sort: 0 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 8 title: This Week flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 8 title: This Month flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 8 title: This Quarter flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 8 title: This Year flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 8 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - #Default roles defined for the system #Fields: #id - Primary id for the role #flags - (bit mask) role flags #name - (string) descriptive name for the role #notes - (string) internal notes #permissions: (list<keys>) #NOTE: ------------------------------------ #--- id: 1 flags: 1 name: 所有權限 notes: | 最高權限的角色 permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.markanswered - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - ticket.delete - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - task.delete - canned.manage - thread.edit - id: 0 flags: 1 name: 擴充權限 notes: | 有擴充權限的角色 permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - canned.manage - id: 3 flags: 1 name: 限制權限 notes: | 限制權限的角色 permissions: - ticket.create - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply task.create - task.assign - task.transfer - task.reply - id: 4 flags: 1 name: 僅能閱讀 notes: 沒有權限的角色 permissions: [ ] - #Initial set of schedules and entries #Fields: #id: #flags: #0x01: FLAG_BIZHRS (Business Hours - Otherwise Holidays is assumed) #sort: Manual sort order #name: Name of the Schedule #timezone: Timezone of the Schedule #description: Description of the Schedule #entries: Schedule Entries --- id: 1 flags: 0x01 name: 週一至週五上午8點至下午5點（包含美國假期） configuration: holidays: - 4 entries: - name: 星期一 repeats: weekly #notrans starts_on: 2019-01-07 starts_at: 08:00:00 ends_on: 2019-01-07 ends_at: 17:00:00 day: 1 - name: 星期二 repeats: weekly #notrans starts_on: 2019-01-08 starts_at: 08:00:00 ends_on: 2019-01-08 ends_at: 17:00:00 day: 0 - name: 星期三 repeats: weekly #notrans starts_on: 2019-01-09 starts_at: 08:00:00 ends_on: 2019-01-09 ends_at: 17:00:00 day: 3 - name: 星期四 repeats: weekly #notrans starts_on: 2019-01-10 starts_at: 08:00:00 ends_on: 2019-01-10 ends_at: 17:00:00 day: 4 - name: 星期五 repeats: weekly #notrans starts_on: 2019-01-11 starts_at: 08:00:00 ends_on: 2019-01-11 ends_at: 17:00:00 day: 5 - id: 0 flags: 0x01 name: 24/7 entries: - name: 每日 repeats: daily #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 3 flags: 0x01 name: 24/5 entries: - name: 工作日 repeats: weekdays #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 4 flags: 0 name: 美國節假日 entries: - name: 新年 repeats: yearly #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 day: 1 month: 1 - name: 馬丁·路德·金恩紀念日 repeats: yearly #notrans starts_on: 2019-01-21 starts_at: 00:00:00 ends_on: 2019-01-21 ends_at: 23:59:59 day: 1 week: 3 month: 1 - name: 亡兵紀念日 repeats: yearly #notrans starts_on: 2019-05-27 starts_at: 00:00:00 ends_on: 2019-05-27 ends_at: 23:59:59 day: 1 week: -1 month: 5 - name: 美國獨立日（7月4日） repeats: yearly #notrans starts_on: 2019-07-04 starts_at: 00:00:00 ends_on: 2019-07-04 ends_at: 23:59:59 day: 4 month: 7 - name: 勞工節 repeats: yearly #notrans starts_on: 2019-09-02 starts_at: 00:00:00 ends_on: 2019-09-02 ends_at: 23:59:59 day: 1 week: 1 month: 9 - name: 土著人民日 (哥倫布紀念日) repeats: yearly #notrans starts_on: 2019-10-14 starts_at: 00:00:00 ends_on: 2019-10-14 ends_at: 23:59:59 day: 1 week: 0 month: 10 - name: 退伍軍人節 repeats: yearly #notrans starts_on: 2019-11-11 starts_at: 00:00:00 ends_on: 2019-11-11 ends_at: 23:59:59 day: 11 month: 11 - name: 感恩節 repeats: yearly #notrans starts_on: 2019-11-28 starts_at: 00:00:00 ends_on: 2019-11-28 ends_at: 23:59:59 day: 4 week: 4 month: 11 - name: 聖誕節 repeats: yearly #notrans starts_on: 2019-11-25 starts_at: 00:00:00 ends_on: 2019-11-25 ends_at: 23:59:59 day: 25 month: 12 - #Sequences installed with the system #Fields: #id: PK #name: Name of the sequence #next: Next value of the sequence #padding: Padding character #increment: Distance between two numbers of the sequence #flags: Bitmask of flag settings. Currently known values are #INTERNAL:=0x0001 (restrict delete) #ID:1 is reserved for upgrades. When transitioning to osTicket 1.10, the #sequence ID:1 will be configured to start counting from the current #MAX(ticket.ticket_id). The upgrade will miss this step if there is no #sequence with ID:1 --- id: 1 name: "一般案件" next: 1 padding: '0' increment: 1 flags: 1 - id: 0 name: "任務序列" next: 1 padding: '0' increment: 1 flags: 1 - #Initial Service-Level-Agreements (SLA) defined for the system #Fields: #id - (int:optional) id number in the database #flags - (int:bitmask) #isactive - (flag:1) true of false if the SLA should initially be active #enable_priority_escalation - (flag:2) true or false if the SLA should #cause the ticket priority to be escalated when it is marked overdue #disable_overdue_alerts - (flag:4) - true or false if the overdue alert #emails should _not_ go out for tickets assigned to this SLA #transient - (flag:8) - true if the SLA should change when changing #department or help topic. #grace_period - (int) number or hours after the ticket is opened before it #is marked overdue #name - (string) descriptive name of the SLA #notes - (string) administrative notes (viewable internally only) --- id: 1 flags: 3 grace_period: 18 name: 預設服務層級協議(SLA) notes: | - #Default system data for ticket statuses #Fields: #id - (int:optional) id number in the database #name - (string) descriptive name of the status #state - (string) Main status of a ticket #(open, closed, archived, deleted) #mode - (bit) access mask (1 - enabled, 2 - internal) #flags - (bit) flags that can be set on a ticket #properties: #description - (string) Description of the status --- id: 1 name: 處理中 state: open mode: 3 sort: 1 flags: 0 properties: description: > 處理中... - id: 0 name: 已解決 state: closed mode: 1 sort: 0 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > 已解決的案件 - id: 3 name: 已關閉 state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > 已結案的案件。案件將可被客戶和員工查閱。 - id: 4 name: 已封存 state: archived mode: 3 sort: 4 flags: 0 properties: description: > 案件只可管理，但無法再度查閱。 - id: 5 name: 已刪除 state: deleted mode: 3 sort: 5 flags: 0 properties: description: > 個案正等待刪除。不能打開處理。 - #Initial teams defined for the system. #Fields: #flags - (int) #- isenabled - (0x01) true or false if the team should be initially #enabled #- noalerts - (0x02) #name - Descriptive name for the team #notes - Administrative notes (viewable internal only) --- flags: 0x01 name: 層級 I 支援 notes: | 第 1 層支援，負責與客戶的基本運作 /* Chinese initialisation for the jQuery UI date picker plugin. */ /* Written by Ressol (ressol@gmail.com). */ ( function( factory ) { "use strict"; if ( typeof define === "function" && define.amd ) { // AMD. Register as an anonymous module. define( [ "../widgets/datepicker" ], factory ); } else { // Browser globals factory( jQuery.datepicker ); } } )( function( datepicker ) { "use strict"; datepicker.regional[ "zh-TW" ] = { closeText: "關閉", prevText: "上個月", nextText: "下個月", currentText: "今天", monthNames: [ "一月", "二月", "三月", "四月", "五月", "六月", "七月", "八月", "九月", "十月", "十一月", "十二月" ], monthNamesShort: [ "一月", "二月", "三月", "四月", "五月", "六月", "七月", "八月", "九月", "十月", "十一月", "十二月" ], dayNames: [ "星期日", "星期一", "星期二", "星期三", "星期四", "星期五", "星期六" ], dayNamesShort: [ "週日", "週一", "週二", "週三", "週四", "週五", "週六" ], dayNamesMin: [ "日", "一", "二", "三", "四", "五", "六" ], weekHeader: "週", dateFormat: "yy/mm/dd", firstDay: 1, isRTL: false, showMonthAfterYear: true, yearSuffix: "年" }; datepicker.setDefaults( datepicker.regional[ "zh-TW" ] ); return datepicker.regional[ "zh-TW" ]; } ); <?php return array ( '' => 'Project-Id-Version: osticket-official X-Osticket-Major-Version: 1.17 POT-Create-Date: 2023-05-22 18:54 +0000 Report-Msgid-Bugs-To: support@osticket.com Language: zh_TW MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit X-Generator: osTicket i18n CLI Plural-Forms: nplurals=1; plural=0; X-Crowdin-Project: osticket-official X-Crowdin-Project-ID: 25755 X-Crowdin-Language: zh-TW X-Crowdin-File: /1.17.x/LC_MESSAGES/messages.po X-Crowdin-File-ID: 1853 Language-Team: Chinese Traditional PO-Revision-Date: 2025-02-04 17:20 ', '"1" is recommended if AJAX is not working' => '"1"建議如果 AJAX 不能運作', '%1$d - %2$d of %3$d' => '%1$d - %2$d 之 %3$d', '%1$d consecutive errors. Maximum of %2$d allowed' => '連續出現 %1$d 次錯誤. 允許最大出錯次數為 %2$d 。', '%1$d of %2$d %3$s activated' => '啟動%3$s%2$d的%1$d', '%1$d of %2$d %3$s deleted' => '刪除%3$s%2$d的%1$d', '%1$d of %2$d %3$s disabled' => '禁用%2$d%3$s的%1$d', '%1$d of %2$d %3$s enabled' => '啟用 %1$d ／ %2$d %3$s', '%1$d of %2$d %3$s made PRIVATE' => '%2$d %3$s 的 %1$d 已更改為私有', '%1$d of %2$d %3$s made PUBLIC' => '%2$d %3$s 的 %1$d 已更改為公共', '%1$d of %2$d %3$s removed' => '%2$d %3$s 的 %1$d 已删除', '%1$d of %2$d %3$s status changed to %4$s' => '%1$d 之 %2$d %3$s 狀態改為 %4$s', '%1$d of %2$d selected tickets' => '%1$d 之 %2$d 被選取', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) 登入 [%3$s]', '%1$s Contact us %2$s today for <u>expedited</u> help.' => '立即 %1$s 聯絡我們 %2$s 獲得 <u>迅速</u> 協助。', '%1$s Ticket #%2$s' => '%1$s 案件 #%2$s', '%1$s: Invalid data: %2$s' => '%1$s：無效資料：%2$s', '%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d 個已關閉案件', '%d FAQs matched your search criteria.' => '%d 個 FAQ 符合您的搜尋條件。', '%d Open Ticket' . "\0" . '%d Open Tickets' => '%d 案件處理中', '%d minute' . "\0" . '%d minutes' => '%d分', '%s — Organization' => '%s — 組織', '%s (%d hours - %s)' => '%s (%d 小時-%s)', '%s - Relax!' => '%s - 放輕鬆！', '%s - access link sent to your email!' => '%s已寄啟用連結至您的信箱', '%s Note' => '%s 說明', '%s Tickets' => '%s 案件', '%s added as a collaborator' => '%s新增為協同合作者', '%s assigned to this organization will be orphaned.' => '%s 分配至此組織將被孤立。', '%s does not have any tickets' => '%s 沒有任何案件', '%s is a required field' => '%s 是必填的欄位', '%s is already a collaborator' => '%s 已經是協同何作者', '%s is required' => '需要 %s', '%s logged in [%s], via %s' => '登入 [%s]，通過 %s%s', '%s logged out [%s]' => '%s 登出 [%s]', '%s or greater' => '%s 或更大', '%s or later' => '%s 或更新', '%s status changed to %s' => '%s 狀態改變成 %s', '%s: %s: Field not defined' => '%s: %s: 欄位未定義', '%s: Call to non-existing function' => '%s: 對非現有函數的通話', '%s: Call to undefined function' => '%s: 無法定義函數通話', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: 解析 SQL 架構出錯！尋求開發者幫助 (#4)', '%s: Field must have `variable` set to be imported' => '%s：欄位必須包含「變數」設置為匯入', '%s: Invalid or unknown' => '%s：無效或未知', '%s: Poorly encoded base64 data' => '%s: base64 資料編碼不佳', '%s: Reply posted successfully' => '%s：回覆已成功發布', '%s: Reverse does not specify any constraints' => '%s：反向未指定任何限制', '%s: Unable to process cleanup file' => '%s：無法處理清除檔案', '%s: Unable to retrieve template' => '%s：無法取得模板', '%s: Unexpected data received in API request' => '%s: 收到意外的資料 API 請求中', '%s: Unknown or invalid' => '%s：未知或無效', '%s: Unknown or invalid %s' => '%s：未知或無效 %s', '%s: Unknown or invalid ID.' => '%s 未知或不正確的 ID', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s：未知或無效架構簽名 (%s .. %s)', '(0 to disable)' => '（0，則禁用）', '(Default)' => '（預設值）', '(Enter a key). Value selected from the list initially' => '（輸入一個鍵）。從初始列表中選擇值', '(Latest)' => '（最新）', '(Override global setting)' => '（變更全域設定）', '(chars)' => '(字元)', '(disabled)' => '（禁用）', '(enabled by default)' => '（預設情況下啟用）', '(faster performance)' => '（更快的效能）', '(for HTML email processing)' => '（用於 HTML 電子郵件處理）', '(for XML API)' => '(XML API用)', '(in-use and default template sets cannot be disabled)' => '（無法停用使用中和預設的模板集合）', '(in-use)' => '(使用中)', '(internal)' => '（內部用）', '(optional)' => '（可選）', '(publish)' => '（已發布）', '(retired)' => '（退休）', '(root)' => '(根目錄)', '(rows)' => '(行)', '(truncated)' => '（已截短）', '(type not set)' => '（類型未設定）', '-- As Entered --' => '-- 如輸入所示 --', '<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>歡迎回來 %s</b>！您已被列為“休假中”，請告知管理者您已回来。', '<strong>Disable</strong> new ticket auto-response' => '<strong>停用</strong> 新案件自動回應', '<strong>Disable</strong> overdue alerts notices.' => '<strong>停用</strong>近期提醒通知。', '<strong>Stop</strong> processing further on match!' => '<strong>停止</strong>繼續比對。', 'A collaborator' => '一位協同合作者', 'A confirmation email has been sent' => '已發送確認電子郵件', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => '啟用此功能發送一次性通知，當使用者達到未完成案件數量的最大允許值。', 'A page currently in-use CANNOT be disabled!' => '目前網頁適用中、不能被禁用 ！', 'API' => 'API', 'API Calls' => 'API 呼叫', 'API Error' => 'API 錯誤', 'API Key' => 'API 金鑰', 'API Key is auto-generated. Delete and re-add to change the key.' => '自動產生 API 金鑰。刪除和重新新增以更改金鑰。', 'API Keys' => 'API 金鑰', 'API key not authorized' => '未授權的 API 金鑰', 'API key not found/active or source IP not authorized' => 'API 金鑰 不 Found/Active 或未授權的源 ip 位址', 'Abbrev' => '縮寫', 'About this osTicket Installation' => '關於 osTicket 安裝', 'Accept All Emails' => '接受所有的電子郵件', 'Accept Email Collaborators' => '接受電子郵件的合作者', 'Accept email from unknown Users' => '接受未知用戶的電子郵件', 'Access' => '權限', 'Access Credentials' => '隱私資料', 'Access Denied' => '存取被拒', 'Access Denied. Contact Admin' => '存取拒絕。請聯絡管理員', 'Access Denied. Contact your help desk administrator to have an account registered for you' => '拒絕存取。請聯絡妳的 help desk 管理者 去幫你註冊一個 帳號 。 ', 'Access Denied. Possibly invalid ticket ID' => '訪問被拒絕。可能是案件編號有誤', 'Access denied' => '訪問被拒絕', 'Access denied. Contact admin if you believe this is in error' => '存取拒絕。如果您確信系統錯誤，請聯絡管理員', 'Account' => '帳號', 'Account Access' => '帳號權限', 'Account Confirmed Page' => '帳號確認頁面', 'Account Flags' => '帳戶標示', 'Account Manager' => '客戶經理', 'Account Registration' => '帳號註冊', 'Account Type' => '帳戶類型', 'Account activation email sent to %s' => '帳號啟用電子郵件已發送至 %s', 'Account confirmation required' => '需要確認帳戶', 'Account is administratively locked' => '帳號由管理員鎖定', 'Account is already confirmed' => '帳號已經驗證過了.', 'Account password reset email sent to %s' => '帳號密碼重置電子郵件已發送至 %s', 'Action Denied. Ticket is locked by someone else!' => '操作被拒絕。案件已被他人鎖定！', 'Action Denied. You are not allowed to assign/reassign tickets.' => '操作被拒絕。您未被允許分配或重新分配案件。', 'Action denied. Contact admin for access' => '存取拒絕。請聯絡管理員獲得權限', 'Active' => '使用中', 'Active (Registered)' => '使用中 （註冊）', 'Add' => '新增', 'Add "Full Access" permission for the "Everyone" user' => '新增「所有存取」權限給「每位」使用者', 'Add Collaborator' => '新增協同合作者', 'Add FAQ' => '新增 FAQ', 'Add Filter' => '新增篩選器', 'Add Form' => '新增表單', 'Add Key' => '新增金鑰', 'Add List' => '新増清單', 'Add New' => '新增', 'Add New API Key' => '新增 API 金鑰', 'Add New Agent' => '新增專員', 'Add New Canned Response' => '新增罐頭回覆', 'Add New Category' => '新增類別', 'Add New Custom Form' => '新增自動表單', 'Add New Custom List' => '新増自定義清單', 'Add New Department' => '新增部門', 'Add New Email' => '新增電子郵件', 'Add New Email Address to Ban List' => '新增電子郵件至封鎖列表', 'Add New FAQ' => '新增常見問題', 'Add New Filter' => '新增篩選器', 'Add New Help Topic' => '新增說明主題', 'Add New Organization' => '新增機構', 'Add New Page' => '新增頁面', 'Add New Plugin' => '新增插件', 'Add New Response' => '新增回覆', 'Add New Role' => '新增角色', 'Add New SLA Plan' => '新增SLA計畫', 'Add New Sequence' => '新增序列', 'Add New Team' => '新增團隊', 'Add New Template' => '新增模板', 'Add New Template Set' => '新增範本', 'Add New User' => '增加新的使用者', 'Add Organization' => '新增機構', 'Add Page' => '新增頁面', 'Add Plan' => '新增計畫', 'Add Response' => '新增回覆', 'Add Template' => '新增模板', 'Add Topic' => '新增主題', 'Add User' => '新增使用者', 'Add a Language' => '新增語言', 'Add a form' => '新增一個表單', 'Add a separate field for the extension' => '增加分機獨立欄位', 'Add new custom form section' => '新增自訂表单部分', 'Add to Organization' => '新增至組織', 'Add to all tickets from this organization' => '新增至此組織所有案件', 'Additional File Type Filters' => '其他文件類別篩選', 'Addressee (To and Cc)' => '收件者 （到和 Cc)', 'Admin' => '管理員', 'Admin Dashboard' => '管理員資訊總覽', 'Admin Email' => '管理員電子郵件', 'Admin Notes' => '管理員筆記', 'Admin Panel' => '管理員版面', 'Admin User' => '管理者帳號', 'Admin\'s Email Address' => '管理者電子郵件地址', 'Admin\'s first name' => '管理者名字', 'Admin\'s last name' => '管理者姓氏', 'Admin\'s login name. Must be at least three (3) characters.' => '管理員登入名稱。必須包括至少 3 個字元。', 'Admin\'s personal email address. Must be different from system\'s default email.' => '管理員個人電子郵件地址。必須和系统預設電子郵件地址不同。', 'Administratively Locked' => '管理者已鎖定', 'Advanced' => '進階選項', 'Advanced Search' => '進階搜尋', 'Advanced Ticket Search' => '進階案件搜尋', 'After %d month' . "\0" . 'After %d months' => '在%d幾個月後', 'Agent' => '專員', 'Agent Assigned' => '專員已分配', 'Agent Dashboard' => '專員資訊總覽', 'Agent Directory' => '專員通訊錄', 'Agent Excessive Logins' => '專員登入上限', 'Agent Identity Masking' => '專員身份隱藏', 'Agent Login' => '專員登入', 'Agent Maximum File Size' => '專員最大檔案大小', 'Agent Panel' => '專員界面', 'Agent Password Reset' => '專員密碼重設', 'Agent Session Timeout' => '專員Session Timeout', 'Agent Welcome Email' => '專員歡迎電子郵件', 'Agent assigning the ticket' => '專員分配案件', 'Agent logout' => '專員登出', 'Agent\'s ticket view link' => '員工的案件連結', 'Agents' => '專員', 'Agents (%d)' => '專員 (%d)', 'Alert' => '提醒', 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => '通知專員關於案件內部活動，如內部備註或有其他專員回覆。', 'Alert sent to agents on stale or overdue tickets.' => '通知專員案件即將過期或過期', 'Alert sent to agents on ticket assignment.' => '通知專員案件分配。', 'Alert sent to agents on ticket transfer.' => '通知專員案件移轉。', 'Alert sent to agents, if enabled, on new ticket.' => '啟用此功能通知專員新案件。', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => '啟用此功能通知專員，使用者回覆至案件。', 'Alerts and Notices' => '警報和通知', 'All' => '所有', 'All Categories' => '所有類別', 'All Departments' => '所有部門', 'All Help Topics' => '所有的說明主題', 'All Teams' => '所有團隊', 'All Tickets' => '所有案件', 'All logs' => '所有日誌', 'Allow Future Dates' => '允許未來的日期', 'Allow HTML input in this box' => '允許此方格輸入 HTML', 'Allow Password Resets' => '允許密碼重設', 'Allow Reopen' => '允許重新打開', 'Allow entries into the future' => '允許未來的條目', 'Allow multiple selections' => '允許多重選取', 'Allow tickets on this status to be reopened by end users' => '允許終端用戶重新開啟此狀態的案件', 'Alphabetical' => '按字母順序排列', 'Alphabetical (Reversed)' => '按字母反向順序排列', 'Alphabetically' => '按字母順序', 'Already in use system email' => '已為系統電子郵件', 'Already in-use as system email' => '已做為系統電子郵件', 'An access link will be emailed to you.' => '我們將會把鏈結以電郵方式發給你。', 'Answer' => '回答', 'Answered' => '已回覆', 'Any' => '任何', 'Append' => '追加', 'Applications' => '應用程式', 'Applied cleanup script %s' => '使用清除指令碼 %s', 'Apply' => '申請', 'Applying updates to database stream: %s' => '應用更新至資料庫流：%s', 'Archive' => '封存', 'Archived' => '已封存', 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => '你確定要 <b>刪除</b> %1$s 從 <strong>%2$s</strong>?', 'Are you sure you want to <b>ban</b> %s?' => '你確定你要<b>禁止</b> %s？', 'Are you sure you want to <b>change</b> ticket owner to %s?' => '你確定你要 <b>更改</b> %s 為案件持有者？', 'Are you sure you want to <b>disable</b> %s?' => '你確定要<b>關閉</b>%s？', 'Are you sure you want to <b>disable</b> (lock) %s?' => '您是否確定要<b>停用</b>（鎖定）%s？', 'Are you sure you want to <b>enable</b> %s?' => '你確定要<b>啟用</b>%s？', 'Are you sure you want to <b>enable</b> (unlock) %s?' => '您是否確定要<b>啟用</b>（解鎖）%s？', 'Are you sure you want to <b>remove</b> %s from ban list?' => '你確定要從黑名單 <b>刪除</b> %s ？', 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => '你確定你要從<b>%s</b><b>取消分配</b> ？', 'Are you sure you want to DELETE %s?' => '是否確實要刪除 %s?', 'Are you sure you want to change the user\'s organization?' => '你確定你要更換使用者組織？', 'Are you sure you want to flag the ticket as <b>answered</b>?' => '你確定要將此案件標示為 <b>已回覆</b>？', 'Are you sure you want to flag the ticket as <b>unanswered</b>?' => '你確定要將此案件標示為 <b>未回覆</b>？', 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => '你確定要將此案件標示為<font color="red"><b>遇期</b></font>？', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => '您確定要離開嗎？您輸入的所有更改或訊息都將遺失！', 'Are you sure you want to make %s <b>private</b> (internal)?' => '您是否確定要更改 %s 為<b>私人</b>(內部)？', 'Are you sure you want to make %s <b>public</b>?' => '您是否確定要更改 %s 為<b>公眾</b>？', 'Are you sure you want to remove this attachment?' => '您是否確定要刪除此附件？', 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => '您確定要寄送<b>密碼重置連結</b>至<em>%s</em>？', 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => '您確定要寄送<b>帳戶啟用連結</b>至<em>%s</em>？', 'Assign' => '分配', 'Assign To' => '分配給', 'Assign tickets from this organization to the <em>Account Manager</em>' => '分配此組織的案件給<em>客戶經理</em>', 'Assign/transfer comments' => '分配/轉讓 評論', 'Assigned' => '已分配', 'Assigned Agent / Team' => '分配 專員/團隊', 'Assigned Teams' => '分配團隊', 'Assigned To' => '分配給', 'Assigned/closing agent' => '分配/結案專員', 'Assigned/closing team' => '分配/結案群組', 'Assignee' => '負責人員', 'Assignment Alert' => '分配警報', 'Attachment Count' => '附件計數', 'Attachments' => '附件', 'Attachments (%d)' => '附件(%d)', 'Attachments Storage and Settings' => '附件儲存與設定', 'Attempts' => '嘗試', 'Auth. token used for auto-login' => '使用自動登入驗證', 'Authentication' => '身份驗證', 'Authentication Backend' => '身份驗證後端', 'Authentication Required' => '需要身份驗證', 'Authentication Sources' => '身份驗證', 'Author' => '作者', 'Auto Add Members From' => '自動新增成員從', 'Auto Cron' => '自動計畫任務', 'Auto Detect' => '自動偵測', 'Auto Refresh Rate' => '自動更新頻率', 'Auto-Assignment' => '自動分配', 'Auto-Response' => '自動回應', 'Auto-Response Email' => '自動回覆郵件', 'Auto-assign To' => '自動分配', 'Automated Collaboration' => '自動合作', 'Automatically add collaborators from email fields' => '自動從電子郵件欄位新增協同合作者', 'Autoresponder' => '自動回復', 'Autoresponder Settings' => '自動回復設置', 'Autoresponse sent to user, if enabled, on new ticket.' => '啟用此功能，新案件將發送自動回覆至使用者', 'Avatar' => '頭像', 'Back To Index' => '返回索引', 'Back up the current database if you haven\'t done so already.' => '如果還沒備份，請備份目前的資料庫。', 'Backtrace' => '回溯', 'Bad data. Expected: %s' => '壞資料。預期：%s', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => '不好的前缀。必須在末尾寫上下劃線 (_)。例如，“ost_”', 'Bad username' => '不好的使用者名稱', 'Ban Email <%s>' => '禁止電子郵件 <%s>', 'Ban New Email' => '新增黑名單', 'Ban Status' => '停用狀態', 'Banlist' => '黑名單', 'Banned Email Addresses' => '被禁止的電子郵件地址', 'Banned Emails' => '被禁止的電子郵件', 'Base Variables' => '基礎變量', 'Basic Fields' => '基本欄位', 'Basic Information' => '基本資訊', 'Basic Installation Completed' => '基本安裝已完成', 'Be patient. The upgrade process will take a couple of seconds.' => '保持耐心。升級過程將持續一段時間。', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => '開始前，我們會檢查您伺服器的設置以確保您滿足運行最新版 osTicket 的最低要求。', 'Below is a summary of the database patches to be applied.' => '以下是應用於資料庫補丁的摘要', 'Below, you\'ll find some useful links regarding your installation.' => '请參考以下安裝相關的連結。', 'Between' => '之間', 'Bind Agent Session to IP' => '將專員IP榜定Session', 'Bro, not sure how you got here!' => '朋友，不確定你怎麼到這兒！', 'Built' => '建置', 'Built-in Forms' => '內建自訂表單', 'CAPTCHA Text' => 'CAPTCHA 文字', 'CLI' => 'CLI', 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => '可以新建票類<em>（XML/JSON/EMAIL）</em>', 'Can Execute Cron' => '可以執行 Cron', 'Cancel' => '取消', 'Cancel Changes' => '取消更改', 'Canned Attachments' => '罐頭應答的附件', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => '根據新案件篩選配對，自動回覆罐頭訊息給使用者。覆蓋「一般」的自動回覆。', 'Canned Response' => '罐頭應答', 'Canned Responses' => '罐頭式應答', 'Canned response is in use by email filter(s)' => '罐頭應答是用於在過濾電子信件上', 'Canned response settings' => '罐頭應答設定', 'Cannot compile this regular expression' => '此正規式無法編譯', 'Categories' => '類別', 'Category Description' => '類別說明', 'Category Listing' => '類別明細', 'Category Name' => '類別名稱', 'Category Type' => '類別狀態', 'Category already exists' => '類別已存在', 'Category description is required' => '請輸入類別描述', 'Category does not have FAQs' => '類別沒有FAQs', 'Category is required' => '請輸入類別', 'Category name is required' => '請輸入類別', 'Change' => '更改', 'Change Owner' => '更改持有者', 'Change Password' => '變更密碼', 'Change Primary Department' => '變更主要部門', 'Change Status' => '更改狀態', 'Change Tickets Ownership' => '更改案件所有權', 'Change User' => '更改使用者', 'Change permission of ost-config.php to remove write access as shown below.' => '如下所示，更改 ost-config.php 權限以移除寫入存取。', 'Change user for ticket #%s' => '變更案件使用者 #%s', 'Check Ticket Status' => '案件狀態查詢', 'Check applicable API services enabled for the key.' => '請檢查啟用 API 服務鍵。', 'Check one or more' => '檢查一個或多個', 'Checkbox' => '選取方塊', 'Choices' => '選擇', 'Choose maximum size of a single file uploaded to this field' => '選擇單一上傳檔案最大值', 'Claim' => '認領', 'Claim on Response' => '認領案件', 'Cleaning up!...' => '正在清理中！……', 'Click on the category to browse FAQs or manage its existing FAQs.' => '按一下類別流覽常見FAQs或管理其現有的FAQs。', 'Click on the category to browse FAQs.' => '點選想閱覽的常見問題解答類別。', 'Click on the file, select change permission, and then giving all permissions to the file.' => '點擊文件，選擇更改權限，然後給予文件所有權限。', 'Click on the file, select change permission, and then remove write access.' => '點擊文件，選擇更改權限，然後移除寫入存取。', 'Click on the title to edit.' => '按一下編輯標題', 'Click to create a new note' => '點一下即可建立新的備註', 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => '按一下 <strong>儲存</strong> 將永久刪除與此表單關聯的資料', 'Client' => '用戶端', 'Client Quick Access' => '使用端快速存取', 'Client interface is disabled and ONLY admins can access staff control panel.' => '用戶端介面被禁用，只有管理員可以存取控制面板的工作人員。', 'Close' => '已結案', 'Close Date' => '關閉日期', 'Closed' => '已關閉', 'Closed By' => '結案人', 'Closed Tickets' => '已結案案件', 'Collaborators' => 'CC', 'Collaborators (%d)' => '協同合作者 (%d)', 'Commercial Support Available' => '可提供商業支援', 'Company' => '公司', 'Company Information' => '公司資訊', 'Company Profile' => '公司資訊', 'Complete the form below to add a new organization.' => '完成以下表單即可新增機構', 'Complete the form below to create a user account for <b>%s</b>.' => '填寫以下表單以建立 <b>%s</b> 使用者帳戶', 'Config' => '設定', 'Config file permission' => '配置文件權限', 'Config file rename required to continue!' => '需要重新命名文件以繼續！', 'Configuration file does NOT exist. Follow steps below to add one.' => '配置文件不存在。遵循以下步驟以添加一個文件。', 'Configuration file is not writable' => '配置文件不可寫入', 'Configuration file missing!' => '配置文件遺失！', 'Configuration file rename required!' => '設定檔案需要重新命名！', 'Configuration for deleted plugins CANNOT be recovered.' => '無法恢復删除的插件配置。', 'Confirm New Password' => '確認新密碼', 'Confirm Password' => '確認密碼', 'Confirmation sent to user when a new message is appended to an existing ticket.' => '當案件有新訊息時，發送確認訊息給使用者。', 'Conflicts with system email above' => '為上述系统電子郵件衝突', 'Congratulations!' => '恭喜！', 'Congratulations! osTicket upgrade has been completed successfully.' => '恭喜！osTicket 升級已成功完成。', 'Contact Us' => '聯絡我們', 'Contact admin for such access' => '請聯絡管理員取得權限', 'Contains' => '包含', 'Content' => '內容', 'Continue' => '繼續', 'Copy Paste' => '複製 貼上', 'Copyright' => '版權所有', 'Correct any errors below and try again.' => '修正錯誤之後請再嘗試。', 'Could not find or read this file' => '無法找到或讀取此文件', 'Cowardly refusing to remove or lock out the only active administrator' => '膽小地拒絕刪除或鎖定唯一有效的管理員', 'Cpanel' => 'Cpanel', 'Create' => '新增', 'Create Account' => '建立帳戶', 'Create Date' => '創建日期', 'Create Dept' => '新增部門', 'Create New Organization' => '新增機構', 'Create New Ticket' => '新增案件', 'Create New User' => '新增使用者', 'Create Team' => '建立團隊', 'Create Ticket' => '建立案件', 'Create a Password' => '建立密碼', 'Create an account' => '註冊新帳號', 'Created' => '建立日期', 'Created On' => '建立於', 'Cron Job' => 'Cron 作業', 'Cron job executed' => 'Cron 作業執行', 'Current Password' => '目前密碼', 'Current Status' => '目前狀態', 'Current password is required' => '密碼為必要欄位', 'Current ticket status (%s) does not allow the end user to reply.' => '目前案件狀態 (%s) 不允許終端使用者回覆', 'Currently selected user' => '目前選擇的使用者', 'Custom' => '自訂', 'Custom (Regular Expression)' => '自訂 (正規式語法)', 'Custom Forms' => '自動表單', 'Custom Lists' => '自訂清單', 'Custom lists are used to provide drop-down lists for custom forms.' => '使用自訂列表以提供自訂表單下拉列表。', 'Customer Support System' => '客戶支援系統', 'DEBUG' => '除錯', 'Daily' => '每日', 'Dashboard' => '主頁', 'Database Information and Usage' => '資料庫訊息和使用狀況', 'Database Settings' => '資料庫設定', 'Database connection information' => '資料庫連接訊息', 'Database doesn\'t exist' => '資料庫不存在', 'Database name required' => '需要資料庫名稱', 'Date' => '日期', 'Date Added' => '新增日期', 'Date Closed' => '結束日期', 'Date Created' => '建立日期', 'Date Format' => '日期格式', 'Date Installed' => '安裝日期', 'Date and Time' => '日期和時間', 'Date and Time Format' => '日期和時間格式', 'Date and Time Options' => '日期和時間', 'Date created' => '建立日期', 'Date format is required' => '請輸入日期格式', 'Datetime format is required' => '請輸入日期時間格式', 'Day, Date and Time Format' => '一天，日期和時間格式', 'Day, Datetime format is required' => '請輸入 日、日期 時間格式', 'Debug logs' => '除錯日誌', 'Default' => '預設值', 'Default Alert Email' => '預設通知電子郵件', 'Default Department' => '預設部門', 'Default Department is required' => '請選擇預設部門', 'Default Email' => '預設電子郵件', 'Default Help Topic' => '預設的說明主題', 'Default Locale' => '預設語言', 'Default Log Level' => '預設的日誌等級', 'Default MTA' => '預設 MTA', 'Default Page Size' => '預設頁面大小', 'Default Paper Size' => '預設紙張大小', 'Default Priority' => '預設優先順序', 'Default SLA' => '預設服務層級協議(SLA)', 'Default Signature' => '預設簽名', 'Default Status' => '預設狀態', 'Default System Email' => '系統的預設電子郵件', 'Default Template Set' => '預設的模板', 'Default Thank-You Page' => '預設值 感謝你的頁面', 'Default Ticket Number Format' => '預設案件編號格式', 'Default Ticket Number Sequence' => '預設案件順序', 'Default Time Zone' => '預設時區', 'Default Timezone is required' => '請輸入時區', 'Default email address e.g support@yourcompany.com - you can add more later!' => '預設的電子郵件地址、如：support@yourcompany.com 之後您還可以增加更多！', 'Default email is required' => '預設信箱為必要欄位', 'Default email only applies to outgoing emails without SMTP setting.' => '預設電子郵件僅適用於無需 SMTP 設置的發送電子郵件。', 'Default help topic must be set to active' => '預設說明主題需要被設定為使用中', 'Default selection for this field' => '該欄位預設選項', 'Definition' => '定義', 'Delete' => '刪除', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => '刪除 %1$s %2$s %3$s 和相關的附件及資料。', 'Delete %s' => '刪除 %s', 'Delete Category' => '刪除類別', 'Delete Draft' => '刪除草案', 'Delete FAQ' => '刪除', 'Delete Organization' => '刪除機構', 'Delete Selected Entries' => '刪除選定的日誌', 'Delete Ticket' => '刪除案件', 'Delete User' => '刪除使用者', 'Delete emails' => '刪除電子郵件', 'Deleted' => '已刪除', 'Deleted data CANNOT be recovered, including any associated FAQs.' => '無法恢復已刪除的資料，包括任何相關聯的FAQs。', 'Deleted data CANNOT be recovered, including any associated attachments.' => '無法恢復已刪除的資料，包括案件相關的附件。', 'Deleted data CANNOT be recovered, including any associated rules.' => '無法恢復已刪除的資料，包括任何相關聯的規則。', 'Deleted data CANNOT be recovered.' => '無法恢復已刪除的資料。', 'Deleted organization CANNOT be recovered' => '刪除組織無法復原', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => '刪除案件後，包含所相關的附件都會無法回復。', 'Deleted users and tickets CANNOT be recovered' => '刪除使用者和案件將無法復原', 'Department' => '部門', 'Department Email' => '部門電子郵件', 'Department Information' => '部門訊息', 'Department Manager' => '部門經理', 'Department Members' => '部門成員', 'Department Name (%s)' => '部門名稱 (%s)', 'Department Signature' => '部門簽章', 'Department Signature (%s)' => '部門簽名 (%s)', 'Department already exists' => '部門已經存在', 'Department is required' => '需要設定部門', 'Department members only' => '僅限群組成員', 'Department selection is required' => '必要選擇部門', 'Department\'s Default' => '該部門的預設值', 'Departments' => '部門', 'Departments with agents can not be deleted. Move the agents first.' => '無法刪除內含專員的部門，請先移動專員。', 'Description' => '說明', 'Diagnostic' => '測試', 'Disable' => '停用', 'Disabled' => '停用', 'Disabled — All users are guests' => '禁用—所有人都是訪客', 'Disabling knowledge base disables clients\' interface.' => '停用知識庫會停用用戶端知識庫介面。', 'Dispatcher compile error. Function not callable' => '調度程式編譯錯誤。通話功能無效', 'Display format' => '顯示格式', 'Do Not Email Reply' => '請勿電子郵件回覆', 'Does Not Contain' => '不包含', 'Does Not Match Regex' => '不符合運算', 'Doing stuff!' => '正在做事情！', 'Don\'t just make customers happy, make happy customers!' => '不只是迎合客戶，我們瞭解客戶所需，讓客戶全心滿意！', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => '不要讓技術問題影響您的 osTicket 使用體驗。取得指導和實作經驗的專家協助解決特殊挑戰，並確保您的 osTicket 運行順暢、效率和安全。%1$s 瞭解更多！%2$s', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => '別擔心！我們將提請您撤銷安裝後寫入權限', 'Done? Continue' => '是否完成? 繼續', 'Download' => '下載', 'Draft body not found in request' => '沒有找到草稿內容', 'Drop Down' => '下拉選單', 'Drop files here or %s choose them %s' => '拖曳文件至此處或 %s 選擇 %s', 'Due Date' => '截止日期', 'Due date can NOT be set on a closed ticket' => '無法設定已關閉案件的截止日期', 'Due date must be in the future' => '截止日期必須為未來時間', 'Due date overrides SLA\'s grace period.' => '截止日期覆蓋 SLA 寬限期。', 'Dynamic Fields' => '動態欄位', 'ERROR' => '錯誤', 'Earliest' => '最早', 'Earliest date selectable' => '最早可選日期', 'Edit' => '編輯', 'Edit Category' => '編輯類別', 'Edit FAQ' => '編輯', 'Editing Ticket #%s' => '編輯案件 #%s', 'Email %s added to banlist' => '電子郵件 %s 已加入黑名單', 'Email (%s)' => '電子郵件(%s)', 'Email Access Link' => '電子郵件聯結', 'Email Address' => '電子信箱', 'Email Addresses' => '電子郵件地址', 'Email Diagnostic' => '電子郵件測試', 'Email Fetching' => '電子郵件提取', 'Email Information and Settings' => '電子郵件資訊和設定', 'Email Meta-Data' => '電子郵件中繼資料', 'Email Name' => '電子郵件名稱', 'Email Settings' => '電子郵件設定', 'Email Settings and Options' => '電子郵件設定和選項', 'Email Subject and Body' => '電子郵件主旨和內文', 'Email Template Set' => '電子郵件模板', 'Email Template Sets' => '電子郵件範本', 'Email Templates' => '電子郵件範本', 'Email address added to ban list successfully' => '電子郵件地址已成功添加至封鎖列表', 'Email already exists' => '已存在的電子郵件地址', 'Email already in banlist' => '電子郵件已列入黑名單', 'Email already in the ban list' => '電子郵件已列入封鎖列表', 'Email already in use by another agent' => '已有其他的專員使用此電子郵件', 'Email already registered. Would you like to %1$s sign in %2$s?' => '電子信箱已被註冊，請問您要%1$s 登入 %2$s?嗎 ？', 'Email already setup as system email' => '電子信件已設定為系統電子郵件。', 'Email already used as admin email!' => '這個信箱已被管理元使用', 'Email attachments to the user' => '電子郵件通知一同附帶案件回覆附件', 'Email in use by an agent' => '這個信箱已被專員使用', 'Email is assigned to another user' => '電子郵件已指定給另一使用者', 'Email is in banlist! Must be removed before any reply/response' => '電子郵件在黑名單！回覆前必須從黑名單中移除', 'Email is in banlist. Must be removed to reply.' => '電子郵件在黑名單！必須從黑名單中移除以回覆。', 'Email is not in the banlist' => '電子郵件不在黑名單中', 'Email loop detected' => '偵測到電子郵件迴圈', 'Email name required' => '需要電子郵件名稱', 'Email or Username' => '電子信箱或帳號', 'Email removed from banlist' => '電子郵件從黑名單中移出', 'Email templates must define both "subject" and "body" parts of the template' => '電子郵件模板必須定義 "標題" 和 "內文" 部分', 'Emailed Tickets Priority' => '電子郵件發送Tickets的優先順序', 'Emails' => '電子郵件', 'Emails Per Fetch' => '每讀取電子郵件次數', 'Enable' => '啟用', 'Enable Attachments' => '啟用附件', 'Enable CAPTCHA on new web tickets.' => '啟用CAPTCHA驗證', 'Enable Canned Responses' => '啟用罐頭回覆', 'Enable Knowledge Base' => '啟用知識庫', 'Enabled' => '啟用', 'EndUser email address is not valid! Consider updating it before responding' => '終端使用者電子郵件不合法！建議回覆前更正', 'Ends With' => '以結束', 'Enter a number' => '輸入編號', 'Enter a phone number for the extension' => '請輸入電話的分機號碼', 'Enter a valid IP address' => '請輸入正確的IP地址', 'Enter a valid date' => '輸入有效日期', 'Enter a valid email address' => '輸入有效的電子郵件地址', 'Enter a valid email domain, like domain.com' => '輸入有效的電子郵件網域，類似 domain.com', 'Enter a valid phone extension' => '請輸入正確的分機號碼', 'Enter a valid phone number' => '請輸入正確的電話號碼', 'Enter lock time in minutes' => '輸入鎖定時間', 'Enter one name and email address per line.' => '每行輸入一個姓名和電子郵件地址。', 'Enter text shown on the image' => '請輸入圖片中的文字', 'Enter the text shown on the image.' => '輸入圖片中顯示的文字。', 'Enter valid numeric value' => '請輸入有效的數字', 'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => '在下方表單再次輸入您的使用者名稱或電子郵件地址，並按下<strong>登入</strong>進入您的帳戶和重置密碼。', 'Enter your username or email address below' => '請於下方輸入您的使用者名稱或電子信箱地址', 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => '在以下欄位中再次輸入您的使用者名稱和電子郵件地址，並按下<strong>發送電子郵件</strong>按鈕以產生密碼重置連結，並發送至存檔的電子郵件帳戶。', 'Entered date span is invalid. Selection ignored.' => '輸入的日期範圍無效。選擇已忽略。', 'Equal' => '等於', 'Error' => '錯誤', 'Error accessing SQL file %s' => 'Error accessing SQL file %s', 'Error occurred. Aborting...' => '出現錯誤，正在中止中……', 'Error parsing SQL schema' => 'Error parsing SQL schema', 'Error updating ticket status' => '錯誤 更新案件狀態', 'Errors' => '錯誤', 'Errors configuring your profile. See messages below' => '無法修改您的資料。請查閱以下訊息', 'Every minute' . "\0" . 'Every %d minutes' => '每 %d 分鐘', 'Excessive failed login attempts' => '過多失敗的登入嘗試', 'Excessive login attempts (%s)' => '過度的嘗試登入 (%s)', 'Excessive login attempts (user)' => '過度的登入嘗試 （用戶端）', 'Excessive login attempts by a user.' => '過度的登入嘗試的用戶端。', 'Excessive login attempts by an agent?' => '超過的次數是代理商執行的嗎？', 'Execution Order' => '執行順序', 'Expandable Variables' => '可擴充之變數', 'Export' => '匯出', 'Ext' => '分機號碼', 'Extension' => '副檔名', 'F. Last' => '名子 姓氏', 'FAQ' => 'FAQ', 'FAQ Categories' => '常見問題（FAQs）目錄', 'FAQ answer is required' => '常見問題需要有解答', 'FAQ article' => '常見問題文章', 'FAQ category' => '常見問題類別', 'FAQ category the question belongs to.' => 'FAQ 分類這問題是屬於。', 'FAQs' => '常見問題', 'FTP' => 'FTP', 'Failed agent login attempt (%s)' => '專員嘗試登入%s次', 'Failed login attempt (user)' => '失敗的登入嘗試 （用戶端）', 'Fetch Frequency' => '讀取頻率', 'Fetch interval required' => '需要取得間隔', 'Fetch on auto-cron' => 'Fetch on auto-cron', 'Fetched Emails' => '讀取電子郵件', 'Fewest digits allowed in a valid phone number' => '有效電話號碼最少數字', 'Field Configuration' => '欄位設定', 'Field has validation errors' => '字段出現驗證錯誤', 'Field variable name is not unique' => '字段變量名稱不是唯一的', 'Fields' => '欄位', 'File Import Error' => '文件匯入錯誤', 'File Upload' => '檔案上傳', 'File Upload Error' => '文件上傳錯誤', 'File is too large' => '檔案過大', 'File size is too large' => '檔檔案太大', 'File type is not allowed' => '檔案格式限制', 'Filter' => '篩選', 'Filter Actions' => '篩選器操作', 'Filter Name' => '篩選器名稱', 'Filter Rules' => '篩選器規則', 'Filter Status' => '篩選狀態', 'Filters are executed based on execution order. Filter can target specific ticket source.' => '根據執行順序執行篩選。篩選可針對特定案件來源。', 'First' => '名字', 'First L.' => '名子 姓氏', 'First Last' => '姓名', 'First M. Last' => '名子 中間名 姓名', 'First Name' => '名', 'First name is required' => '需要名字', 'First name required' => '需要名字', 'For EndUsers Only' => '只給終端使用者', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => '要取得完整和最新的指南，參見 %1$s osTicket wiki %2$s', 'For details - please view %s or check your email.' => '若需詳細資訊，請檢視 %s 或檢查您的電子郵件。', 'Forgot My Password' => '忘記我的密碼', 'Forgot your login info? Contact Admin.' => '忘記您的登入資料？請聯絡管理員。', 'Form Fields' => '表單欄位', 'Format' => '格式', 'Forms' => '表單', 'Forms are used to allow for collection of custom data' => '表单被用來允許收集自定數據', 'Free text shown in the form, such as a disclaimer' => '表單中顯示的自由文字，如免責聲明', 'Frequently Asked Questions' => '常見問題', 'Friday' => '星期五', 'From' => '從', 'From Email' => '電子信箱發送者', 'Full Name' => '全名', 'General Settings' => '主要設定', 'Get Professional Help' => '取得專業協助', 'Getting ready!' => '準備就緒！', 'Global setting - can be disabled at department or email level.' => '全域設置-可以在部門或電子郵件的級別停用。', 'Go!' => '開始', 'Good luck.' => '祝您好運。', 'Grace Period' => '寬限期', 'Grace Period (hrs)' => '寬限期內 (小時)', 'Grace period required' => '需要寬限期', 'Guest' => '訪客', 'Guest Ticket Access' => '訪客案件查詢', 'Guest User' => '訪客', 'HTML' => 'HTML', 'Have an account with us?' => '已有帳號？', 'Header Spoofing' => '標題欺騙', 'Height' => '高度', 'Help Text' => '說明文字', 'Help Topic' => '說明主題', 'Help Topic Information' => '說明主題的資訊', 'Help Topics' => '說明主題', 'Help text shown with the field' => '說明文字與欄位一同顯示', 'Help topic' => '說明主題', 'Help topic name is required' => '說明主題的名稱是必要的', 'Help topic selection is required' => '選擇說明主題是必須的', 'Helpdesk Name' => '客服中心名稱', 'Helpdesk Name/Title' => '客服中心名稱', 'Helpdesk Status' => '客服中心 狀態', 'Helpdesk URL' => '客服中心 URL', 'Helpdesk URL is required' => '請輸入支援系統連結', 'Helpdesk software - powered by osTicket' => '支援案件系統 由 osTicket 提供', 'Helpdesk title is required' => '請輸入支援系統名稱', 'Hide agent\'s name on responses.' => '回覆時隱藏專員姓名', 'Highly recommended for non western european language content' => '推薦對於使用非西方歐洲語言內容', 'Highly recommended for plugins and language packs' => '推薦對於使用外掛與語言包', 'Host name required' => '需要主機名稱', 'Hostname' => '主機名稱', 'Human Verification' => '自然人辨識', 'I\'d like to receive the following notifications' => '我想要接手以下通知', 'I\'m an agent' => '我是專員', 'IP' => 'IP', 'IP Address' => 'IP 位址', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => '如果範例配置文件遺失，请確保上傳“上傳”文件夾中的所有文件或參考%1$s安裝指南%2$s。', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => '如果這是你第一次與我們聯絡，或你已經失去了案件編號，請%s建立新的案件%s', 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => '如果您需要更高階的支援，我們提供<u>專業安裝服務</u>和保證回覆時間的商業支援，以及接觸核心開發團隊。我們還可以協助客製化 osTicket 系統，甚至開發新功能以滿足您的獨特需求。', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => '如果您確定是設定出錯，請更換未修改過的設定範本再次嘗試一次或是尋求技術支援。', 'If you experience any problems, you can always restore your files/database backup.' => '如果遇到任何問題，您可以還原文件／資料庫備份。', 'Image is too square. Upload a wider image' => '照片太方，請上傳較寬的照片', 'Import' => '匯入', 'Import Items' => '匯入項目', 'Import Remote User' => '匯入遠端使用者', 'Import Users' => '匯入使用者', 'Import a CSV File' => '匯入 CSV 文件', 'Improves performance creating and processing JSON' => '提高性能創建和處理 JSON', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => '為了升級至此 osTicket 版本，資料庫轉移是必須的。此升級程式會自動採用自上次升級後的資料庫補丁。', 'In-Use' => '使用中', 'In-use template set cannot be disabled!' => '無法禁用使用中的模板設置！', 'Incoming Emails' => '接收電子郵件', 'Incoming message' => '收到的新訊息', 'Incomplete client information' => '用戶資訊不完整', 'Incomplete selection' => '未完成的選項', 'Increment' => '增加', 'Indicate ticket source' => '顯示案件來源', 'Indicate what to do with fetched emails' => '指示讀取什麼電子郵件', 'Information' => '資訊', 'Initial response for the ticket' => '案件初始回覆', 'Install' => '安裝', 'Install Now' => '立即安裝', 'Install a new plugin' => '安裝新外掛', 'Installation Guide' => '安裝手冊', 'Installed Language Packs' => '已安裝的語言包', 'Installing osTicket %s' => '正在安裝 osTicket %s', 'Instructions' => '說明', 'Internal' => '內部', 'Internal Activity Alert' => '內部活動提醒', 'Internal Note' => '內部備註', 'Internal Notes' => '內部備註', 'Internal error occurred' => '發生內部錯誤', 'Internal list for email banning. Do not remove' => '電子郵件黑名單的內部清單。請不要刪除', 'Internal note <em>(expandable)</em>' => '內部備註 <em>（可擴展）</em>', 'Internal note posted successfully' => '内部通知已發布成功', 'Internal notes viewable by all admins.' => '只有管理員才可查看此筆記', 'Internal, Optional' => '內部，可選', 'Internal, Required' => '內部，必要', 'Invalid' => '無效', 'Invalid CSRF Token' => 'Invalid CSRF Token', 'Invalid CSRF token [%1$s] on %2$s' => 'Invalid CSRF token [%1$s] on %2$s', 'Invalid action' => '無效的動作', 'Invalid character in variable name. Please use letters and numbers only.' => '無效的變數名聲。請使用字母和數字。', 'Invalid check function: Must be callable' => 'Invalid check function: Must be callable', 'Invalid current password!' => '密碼錯誤', 'Invalid database port number' => '無效資料庫連接阜', 'Invalid date format - must be MM/DD/YY' => '無效日期格式，必須為 MM/DD/YY', 'Invalid due date' => '無效截止日期', 'Invalid image file type' => '圖片附檔格式錯誤', 'Invalid input' => '無效輸入', 'Invalid login' => '無效登入', 'Invalid match selection' => '無效的匹配選項', 'Invalid match type selection' => '無效的匹配類型選項', 'Invalid object: %s: Expected class' => 'Invalid object: %s: Expected class', 'Invalid or missing information' => '無效或遺失資訊', 'Invalid reset token' => '無效的Token Reset', 'Invalid reset token. Logout and try again' => 'Token錯誤。將登出，請重新登入。', 'Invalid source given - %s' => '無效來源 - %s', 'Invalid template set specified' => '指定的模板設置無效', 'Invalid ticket origin given' => '無效的案件來源', 'Invalid user-id' => '無效的使用者 ID', 'Invalid user-id given' => '給出無效的使用者ID', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => '維持 osTicket 最新版本很重要。將公告、安全更新和警告直接發送給您！', 'Item Properties' => '項目屬性', 'John Doe' => 'John Doe', 'Keep me Updated' => '讓我保持更新狀態', 'Knowledge Base Settings and Options' => '知識庫設置和選項', 'Knowledge Base Status' => '知識庫狀態', 'Knowledgebase' => '知識庫', 'Knowledgebase Settings' => '知識庫設置', 'Label' => '標籤', 'Label is required for custom form fields' => '自設表單字段需要標籤', 'Landing Page' => '登入頁面', 'Language' => '語言', 'Last' => '姓氏', 'Last Login' => '上次登入時間', 'Last Message' => '最後一條消息', 'Last Name' => '姓', 'Last Respondent' => '最後回覆者', 'Last Response' => '上一次回應', 'Last Updated' => '最後更新', 'Last Updated %s' => '最後更新 %s', 'Last month' => '上個月', 'Last name is required' => '需要姓氏', 'Last name required' => '需要姓氏', 'Last, First' => '姓氏, 名子', 'Latest' => '最新', 'Latest date selectable' => '最晚可選日期', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => '推出一個新的客戶服務平台可能是一項艱巨的任務。讓我們幫助您開始！我們提供專業的支援服務可以協助您的組織設立 osTicket 並順利運行。', 'Leading text shown before a value is selected' => '在選擇值前的預設文字', 'Learn More!' => '了解更多!', 'Legal' => 'Legal', 'Letter' => 'Letter', 'List Name' => '清單名稱', 'List of all recipient names' => '顯示所有收件者姓名', 'Listing Type' => '清單類型', 'Lists' => '清單', 'Loading ...' => '載入中', 'Lock' => '鎖定', 'Lock denied!' => '鎖定拒絕！', 'Locked' => '鎖定', 'Locked (Administrative)' => '已鎖定（管理者）', 'Locked (Pending Activation)' => '已鎖定（等待啟用）', 'Locked staff won\'t be able to login to Staff Control Panel.' => '已鎖定的人員無法登入到管理中心', 'Log Date' => '日誌日期', 'Log In' => '登入', 'Log Level' => '日誌級別', 'Log Out' => '登出', 'Log Title' => '日誌標題', 'Log Type' => '日誌類型', 'Login With' => '登入', 'Login via email' => '使用電子郵件登入', 'Logos' => '圖示', 'Long Answer' => '長一點的回答', 'Looking for your other tickets?' => '想查看你的其他案件?', 'Lookup or create a user' => '尋找或新增使用者', 'Mail Fetch Error' => '擷取郵件出錯', 'Mail Fetch Failure Alert' => '郵件擷取失敗提醒', 'Mail Fetcher' => '郵件擷取程式', 'Mail fetcher cron call [%s]' => '郵件獲取程序自動計畫任務調用 [%s]', 'Mailer Error' => '郵件程式錯誤', 'Make Internal' => '設定內部使用', 'Make Public' => '設為公開', 'Make the title short and clear.' => '使標題短和清晰。', 'Malformed UTF-8 characters, possibly incorrectly encoded' => '異常的 UTF-8 字元，編碼可能不正確', 'Manage' => '管理', 'Manage Access' => '管理權限', 'Manage Account' => '管理帳戶', 'Manage Account Access' => '權限管理', 'Manage Agents' => '管理代理商', 'Manage Collaborators' => '管理協同合作者', 'Manage Content' => '管理內容', 'Manage FAQ Access' => '管理 FAQ 權限', 'Manage Forms' => '表單管理', 'Manage Options' => '管理選項', 'Manage Organization' => '管理機構', 'Manage Sequences' => '管理序列', 'Manage User' => '管理使用者', 'Manage Your Profile Information' => '維護個人資料', 'Manager' => '經理', 'Manual upgrade required (ajax failed)' => '需要手動升级（ajax 已失敗）', 'Manually' => '手動', 'Manually Sorted' => '手動排序', 'Mark as Answered' => '標記為已回答', 'Mark as Overdue' => '標記為過期', 'Mark as Unanswered' => '標記為未回答', 'Marked overdue!' => '標記過期！', 'Match All' => '符合所有', 'Match Any' => '符合任何', 'Matches Regex' => '符合正則運算式', 'Max Length' => '最大長度', 'Max allowed: %d' => '最大允許: %d', 'Max open tickets (%1$d) reached for %2$s' => '%2$s 已達最大未完成案件數目 (%1$d)', 'Maximum <b>Open</b> Tickets' => '最大 <b>處理中</b> 案件', 'Maximum File Size' => '檔案最大容量', 'Maximum Files' => '最大檔案數量', 'Maximum Open Tickets Limit (%s)' => '最大處理中案件數量限制 (%s)', 'Maximum Page size' => '最大頁面大小', 'Maximum emails required' => '需要最多電子郵件數', 'Maximum failed login attempts reached' => '嘗試登入失敗次數已達上限', 'Maximum open tickets (%1$d) reached for %2$s' => '%2$s 已經到達最大"處理中"案件數量(%1$d)', 'Maximum open tickets reached for %s.' => '%s 已到達最大處理中案件數', 'Maximum stack depth exceeded' => '超過最大堆疊深度', 'Me' => '自己', 'Members' => '成員', 'Message' => '訊息', 'Message Posted Successfully' => '已成功發布', 'Message content is required' => '需要訊息內容', 'Message required' => '請輸入內容', 'Message shown to user if the input does not match the validator' => '如果輸入值無法符合驗證，顯示訊息給使用者', 'Migrate to osTicket %s' => '轉移至 osTicket %s', 'Minimum length' => '最短長度', 'Minimum requirements not met!' => '不符合最低要求！', 'Minimum requirements not met! Refer to Release Notes for more information' => '不符合最低要求！參考發布通知獲取更多消息', 'Missing or invalid data' => '資料遺失或無效', 'Mobile Number' => '行動電話號碼', 'Monday' => '星期一', 'More' => '其他', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => '大多數主機使用“本地主機”作为本地資料哭的主機名稱。如果本機主機故障，請檢查您的主機。php.ini 中的默認端口設定是假定的。', 'Move to folder' => '移動到資料夾', 'Mr. First M. Last Sr.' => 'Mr. 名字（中間名）姓氏 （尊稱）', 'Mr. Last' => '先生 姓氏', 'Multiselect' => '多選', 'Must be numeric value' => '需要是數值', 'My Account Profile' => '我的個人資料', 'My Profile' => '我的個人檔案', 'My Signature' => '我的簽名', 'MySQL Database' => 'MySQL 資料庫', 'MySQL Hostname' => 'MySQL 主機名稱', 'MySQL Password' => 'MySQL 密碼', 'MySQL Table Prefix' => 'MySql資料表前綴', 'MySQL Username' => 'MySQL 使用者名稱', 'MySQL Version' => 'MySQL 版本', 'MySQL password associated with above user.' => '以上用户的相關 MySQL 密碼', 'MySQLi extension for PHP' => 'MySQLi 延伸套件用於 PHP', 'NO FAQs found' => '沒找到 FAQ', 'Name' => '名稱', 'Name Expansion' => '姓名擴張', 'Name already exists' => '名稱已經存在', 'Name already in use' => '此名稱已被使用', 'Name and Email' => '姓名和電子郵件', 'Name is required' => '需要姓名', 'Name is too short. 3 chars minimum' => '姓名太短，至少三字元', 'Name of the database osTicket will use.' => 'osTicket 將使用的資料庫名稱。', 'Name required' => '需要姓名', 'Need Help?' => '需要幫助？', 'Never Purge Logs' => '永遠不清除日誌', 'New Activity Notice' => '新活動通知', 'New Internal Activity Alert' => '新的内部活動警報', 'New Internal Note' => '新增內部備註', 'New Message' => '新訊息', 'New Message Alert' => '新訊息通知', 'New Message Auto-response' => '新訊息自動回應', 'New Password' => '新密碼', 'New Response' => '新回應', 'New Sequence' => '新序列', 'New Ticket' => '新 Ticket', 'New Ticket Alert' => '新事件通知', 'New Ticket Auto-reply' => '新的票單自動回覆', 'New Ticket Auto-response' => '新的票單自動回應', 'New Ticket Notice' => '新案件通知', 'New Ticket Settings' => '新案件設定', 'New Ticket by Agent' => '由專員新增案件', 'New password MUST be different from the current password!' => '新密碼不能與舊密碼相同', 'New password is required' => '需輸入新密碼', 'New ticket options' => '新增案件選項', 'New tickets from the email address will be auto-rejected.' => '新的案件從此電子信箱將被自動拒絕。', 'New tickets from the email address will be automatically rejected.' => '從電子郵件地址所新增的案件將被自動拒絕。', 'News & Announcements' => '新聞、&公告', 'No' => '否', 'No API keys found' => '未找到 API 金鑰', 'No FAQ categories found!' => '找不到 FAQ 類別 ！', 'No SLA plans found' => '未找到SLA計畫', 'No agents found!' => '未找到代理!', 'No banned emails found!' => '未找到攔截的電子郵件！', 'No banned emails matching the query found!' => '未找到符合查詢條件的已攔截郵件！', 'No canned responses' => '沒有罐頭應答', 'No custom lists defined yet — %s add one %s!' => '尚未定義自訂清單— %s 新增清單 %s！', 'No departments found!' => '査無部門！', 'No emails found!' => '為找到電子郵件！', 'No errors' => '無錯誤', 'No extra forms defined yet — %s add one! %s' => '尚未定義其他表單— %s 新增一個！%s', 'No fields set up' => '無欄位設定', 'No filters found' => '未找到篩選器', 'No help topics found' => '未找到說明主題', 'No limit' => '無限制', 'No logs found' => '未找到日誌', 'No one (disable Alerts and Notices)' => '沒有人 (停用通知與提示)', 'No organizations found!' => '未找到組織！', 'No pages found!' => '未找到頁面！', 'No plugins installed yet — %s add one %s!' => '還未安裝插件— %s 添加一個%s！', 'No premade responses found!' => '未找到先前的回覆', 'No restrictions' => '無限制', 'No such task' => '查無任務', 'No such ticket' => '查無案件', 'No teams found!' => '沒有找到團隊！', 'No templates found!' => '未找到模板', 'No thanks.' => '不客氣~', 'No users found!' => '未找到使用者！', 'No, Cancel' => '不是，取消', 'None' => '無', 'None (Disable Logger)' => '無 (不使用日誌記錄)', 'None: Use PHP mail function' => '無： 使用 PHP 郵件功能', 'Not Equal' => '不等於', 'Not all selected items were updated' => '不是所有被選中的項目被更新了', 'Not yet registered?' => '還沒註冊？', 'Note content is required' => '需要通知內容', 'Note details' => '詳細資訊', 'Note title - summary of the note (optional)' => '備註主旨 - 備註總結(非必要)', 'Notes' => '備註', 'Notes (%d)' => '備註 (%d)', 'Notes about the canned response.' => '關於此罐頭回覆的備註', 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => '無須執行任何操作！系统已升级至<b>%s</b>，且無需應用待定補丁。', 'Nothing to do! System already upgraded to the current version' => '無需執行任何操作！系统已升级到最新版本', 'Notice sent to the user.' => '通知已發送給使用者。', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => '啟用此功能通知使用者，專員代表他們（例如：電話）建立新案件。', 'Number' => '編號', 'Numeric value required (in hours)' => '需要數值（以小時為單位）', 'OK' => '確定', 'Offline' => '離線', 'Offline Page' => '離線時的頁面', 'Once again, thank you for choosing osTicket as your new customer support platform! ' => '再次感謝您選擇 osTicket 作為您的新客戶支援平台！ ', 'Once again, thank you for choosing osTicket.' => '再次感謝您選擇 osTicket。', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => '正在使用一個或多個 %s，無法停用/删除。', 'One user' . "\0" . '%d users' => '%d 使用者', 'Online' => '使用中', 'Only open tickets can be assigned' => '只可分配處理中案件', 'Open' => '處理中', 'Open Tickets' => '處理中案件', 'Open a New Ticket' => '建立新案件', 'Open tickets: %d' => '處理中案件: %d', 'Opened' => '已開啟', 'Optional' => '可選', 'Optional internal note (recommended on assignment)' => '可選的內部備註（分配時建議填寫）', 'Optional reason for deleting %s' => '刪除 %s 的原因', 'Optional reason for status change (internal note)' => '狀態更改內部原因（可選）', 'Optional response to the above issue.' => '對上述問題的非必要回應。', 'Optional signature used on outgoing emails.' => '可選簽名在傳出電子郵件時使用。', 'Optionally, choose acceptable file types.' => '選擇可接受文件類型（可選）。', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => '輸入其他文件類型副檔名並用逗號分隔（例如：.doc, .pdf）（可選）。', 'Options' => '選擇', 'Order' => '訂單', 'Order required' => '需要排序', 'Organization' => '機構', 'Organization Account Manager' => '機構經理', 'Organization Data' => '機構資料', 'Organization ID must be specified for import' => '必須指定組織 ID 以進行匯入', 'Organization Lookup' => '尋找組織', 'Organization Members' => '組織成員', 'Organization for %s' => '%s 組織', 'Organization with the same name already exists' => '已有相同名字的組織', 'Organizations' => '組織', 'Original Message' => '原始內容', 'Other' => '其他', 'Other Variables' => '其他變數', 'Outgoing Email' => '傳出電子郵件', 'Outgoing Email Settings' => '發送電子郵件設置', 'Outgoing response' => '發出的回覆', 'Overdue' => '逾期', 'Overdue Ticket Alert' => 'Ticket 逾期通知', 'Overlimit Notice' => '過量通知', 'PHP Extensions' => 'PHP 擴展', 'PHP Settings' => 'PHP設定', 'PHP Version' => 'PHP 版本', 'PNG support is required for Image Captcha' => '圖像驗證碼必須支援 PNG', 'POP mail servers do not support folders' => 'POP 郵件伺服器不支援資料夾', 'PS' => 'PS', 'Padding Character' => '填充字元', 'Page' => '頁', 'Page Not Found' => '未找到頁面', 'Page body is required' => '需要頁面正文', 'Page information' => '頁面資訊', 'Page is in-use!' => '該頁正在使用', 'Pages' => '頁面', 'Paper Size' => '紙張大小', 'Paper size used when printing tickets to PDF' => '紙張大小在列印PDF時使用', 'Parameter count does not match query' => '沒有符合查詢的參數', 'Parent Topic' => '家長主題', 'Parent filter ID required' => '需要上層篩選器 ID', 'Participants: Send new activity notice' => '參與者： 發送新的活動通知', 'Password' => '密碼', 'Password Change' => '密碼更改', 'Password Reset Required' => '必需重置密碼', 'Password change required to continue' => '需要修改密碼才可繼續使用', 'Password must be at least 6 characters' => '密碼必須至少六個字元', 'Password required' => '需要密碼', 'Password reset is not enabled for your account. Contact your administrator' => '你的帳號沒有開啟密碼重置，請聯繫管理者', 'Password resets are disabled' => '密碼重設已停用', 'Password update failed:' => '密碼更新失敗：', 'Passwords do not match' => '密碼不符', 'Patch %s applied successfully' => '補丁 %s 已成功', 'Permission Denied. You are not allowed to assign/claim tickets.' => '權限不許可。您未被允許分配／認領案件。', 'Permission Denied. You are not allowed to ban emails' => '權限不許可。您未被允許禁止郵件', 'Permission Denied. You are not allowed to edit tickets' => '權限不許可。您未被允許編輯案件', 'Permission Denied. You are not allowed to flag tickets overdue' => '權限不許可。您未被允許標示案件為過期', 'Permission Denied. You are not allowed to remove emails from banlist.' => '權限不許可。您未被允許將電子郵件移出黑名單', 'Phone' => '電話', 'Phone Number' => '電話號碼', 'Phone number | ext' => '電話號碼 | 分機', 'Placeholder' => '位置標誌符號', 'Please Confirm' => '請確認', 'Please Confirm Email Address Page' => '請確認電子郵件頁面', 'Please Wait!' => '請稍後！', 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => '請更改設定文件（%1$s）權限以移除寫入權限。 例：<i>chmod 644 %2$s</i>', 'Please confirm to continue.' => '請確認要繼續。', 'Please consider turning off register globals if possible' => '如有可能，請關閉註冊為全局變數。', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => '請不要取消或關閉瀏覽器。此階段任何錯誤都是致命的。', 'Please enter your username or email' => '請輸入您的使用者名稱或電子郵件', 'Please fill in the form below to open a new ticket.' => '請填寫以下內容才可建立新的案件', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => '請填寫以下資訊以繼續安裝 osTicket。所有必要欄位。', 'Please follow the instructions below to give read and write access to the web server user.' => '請根據以下說明，給予網頁伺服器使用者讀取和寫入權限。', 'Please make at least {0} selections. {1} checked so far.' => '請至少選擇 {0} 個選項。目前已選擇 {1} 選項。 ', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => '請注意有些非變數字串使用。詳情請參閱osTicket Wiki。', 'Please note that updates will be reflected system-wide.' => '請注意，更新將作用於整個系統。', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => '如果有任何錯誤 %1$s 尋求支援 %2$s 時，請描述之。', 'Please provide your email address and a ticket number.' => '請提供你的電郵地址及票券號碼，', 'Please re-enter the text again' => '請再次重新輸入文字', 'Please refer to %s for more information about changes and/or new features.' => '請參考%s獲得關於更改或新功能的更多資訊。', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => '請參考%1$s升級指南%2$s獲得更多資訊。', 'Please remove {0} selection(s).' => '請移除 {0} 選項。', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => '請重新命名配置文件 include/%s 為 include/ost-config.php 以避免可能的衝突。', 'Please wait... it will take a second!' => '請稍後幾分鐘！', 'Please wait... while we install your new support ticket system!' => '請等待... 正在為您安裝新版支援案件系統！', 'Please wait... while we upgrade your osTicket installation!' => '請等待... 正在為您升級 osTicket 安裝！', 'Plugin Name' => '插件名稱', 'Plugins' => '外掛', 'Plural Name' => '複數名稱', 'Port Number' => '通訊埠號碼', 'Port required' => '需要埠號', 'Post Internal Note' => '案件內部備註', 'Post Note' => '張貼備註', 'Post Reply' => '案件回復', 'Post a Reply' => '發佈回覆', 'Post-Install Setup' => '安装後設定', 'Post-upgrade' => '升級後', 'Poster' => '海報', 'Preferences' => '偏好設定', 'Preferred Language' => '預設語言', 'Prefix already in-use' => '前缀已被使用中', 'Premade Replies' => '預設回覆', 'Prerequisites' => '前提條件', 'Preview Ticket' => '預覽案件', 'Primary Contacts' => '主要連絡人', 'Primary Department' => '主要部門', 'Primary Language' => '主要語言', 'Print' => '列印', 'Print <b>Internal</b> Notes/Comments' => '列印 <b>內部</b> 備註/意見', 'Print Notes' => '列印備註', 'Priority' => '優先順序', 'Priority Level' => '優先等級', 'Private' => '不公開', 'Private — Only agents can register users' => '私人—只有專員才可註冊帳號', 'Private/Internal' => '私人/內部用', 'Profile' => '個人資料', 'Profile updated successfully' => '個人設定更新成功', 'Prompt' => '提示', 'Properties' => '屬性', 'Public' => '公開', 'Public URL' => '公開 URL', 'Public — Anyone can register' => '公開—任何人都可以註冊', 'Published' => '已發佈', 'Purge Logs' => '清除日誌', 'Query argument is required' => '需要查詢參數', 'Query returned 0 results.' => '查詢返回 0 個結果。', 'Query token not found' => '未找到查詢令牌', 'QuerySet is read-only' => '查詢集(QuerySet)唯讀', 'Question' => '問題', 'Question already exists' => '問題已重複', 'Question required' => '需要輸入問題', 'Random' => '隨機', 'Re-enter your username or email' => '請重新輸入您的使用者名稱或電子信箱', 'Reassign' => '重新分配', 'Recipients' => '収件人', 'Recommended' => '推薦', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => '參考%1$s升級指南%2$s獲得最新提示', 'Refer to the %s Installation Guide %s on the wiki for more information.' => '參見維基百科的 %s 安裝指南 %s獲得更多消息。', 'Refresh' => '重新整理 ', 'Regex compile error: (#%s)' => '正規表示式編譯錯誤：(#%s)', 'Register' => '註冊', 'Register: %s' => '註冊：%s', 'Registered' => '已註冊', 'Registration Method' => '註冊方式', 'Registration Required' => '需要註冊', 'Regular Expression' => '正規式', 'Reject Ticket' => '退票', 'Related Tickets' => '相關案件', 'Release (unassign) Ticket' => '釋出（未分配）案件', 'Release Notes' => '發行說明', 'Reload' => '重新載入', 'Remember to back up your osTicket database' => '記得備份您的 osTicket 資料庫', 'Remove' => '刪除', 'Remove Existing Data?' => '刪除現有的資料嗎？', 'Remove all data entered for <u> %s </u>?' => '是否删除輸入用於 <u> %s </u> 的所有數據？', 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => '重新命名文件 <b>include/settings.php</b> 為 <b>include/ost-config.php</b> 並點擊下方繼續。', 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => '重新命名範例文件 <b>include/ost-sampleconfig.php</b> 為 <b>ost-config.php</b> 點擊下方連結繼續。', 'Reopen Status' => '重新打開狀況', 'Reopened' => '已重啟', 'Reply' => '回覆', 'Reply Separator Tag' => '分隔符號標記', 'Reply separator is required to strip quoted reply.' => '引用回覆需要回覆分隔符號。', 'Reply-To Email' => '回復電子郵件', 'Reply-To Name' => '回覆到名稱', 'Report timeframe' => '回報時間範圍', 'Request failed - retry again!' => '請求失敗-重試 ！', 'Require Client Login' => '需要客戶登入', 'Require email verification on "Check Ticket Status" page' => '需要電子郵件確認"前往查閱案件狀態"頁面', 'Require password change on login' => '登入時需要更改密碼', 'Require registration and login to create tickets' => '需要註冊與登入才可建立案件', 'Required' => '必填', 'Required for Agents' => '需要專員', 'Required for EndUsers' => '需要終端使用者', 'Required for mail fetching' => '需要用於獲取電子郵件', 'Reset' => '重新填寫', 'Reset Agent Permissions' => '重設專員權限', 'Reset Changes' => '恢復預設值', 'Reset Token Expiration' => '重設Token 時間', 'Reset link used by the password reset feature' => '重設密碼連結未來可用來重新設定密碼', 'Response' => '回覆', 'Response Time' => '回覆時間', 'Response content is required' => '需要回覆內容', 'Response required' => '需要回覆', 'Response text is required' => '需要填寫回覆', 'Response/Reply Template' => '回應模板', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => '從備份中還原您之前的版本重試 或 %1$s 尋求幫助 %2$s。', 'Restrict by File Type' => '檔案受限制', 'Retype Password' => '重新輸入密碼', 'Retype admin\'s password. Must match.' => '重新輸入管理者密碼。必須相同。', 'Roles' => '角色', 'Rules' => '規則', 'Rules Matching Criteria' => '規則條件', 'Rules are applied based on the criteria.' => '規則是基於標準應用。', 'SLA' => 'SLA', 'SLA Plan' => 'SLA計畫', 'SLA can be overridden on ticket transfer or help topic change' => '案件移轉或說明主題改變可覆蓋 SLA', 'SMTP' => 'SMTP', 'SMTP Settings' => 'SMTP 設置', 'SQL errors' => 'SQL 錯誤', 'SYSTEM' => '系統', 'SYSTEM (Auto Assignment)' => '系統（自動分配）', 'SYSTEM (Canned Reply)' => '系統（罐頭回覆訊息）', 'SYSTEM BAN LIST filter is <b>DISABLED</b>' => '系统封鎖列表篩選<b>已停用</b>', 'Save' => '儲存', 'Save Changes' => '儲存更改', 'Schema' => '架構', 'Schema Signature' => '架構簽名', 'Search' => '搜尋', 'Search Results' => '搜尋結果', 'Search by email, phone or name' => '依電子郵件、電話、或姓名搜尋', 'Search existing organizations or add a new one.' => '搜尋現有組織或新增組織。', 'Search existing users or add a new user.' => '尋找現有使用者或新增使用者', 'Secondary Languages' => '次要語言', 'Section Break' => '分節符號', 'Security Alerts' => '安全提醒', 'Select' => '選取', 'Select Action' => '選擇操作', 'Select Contacts' => '選擇聯絡人', 'Select Default Department' => '請選擇預設部門', 'Select Default Email Template Set' => '選擇預設的電子郵件模板', 'Select Department' => '選擇部門', 'Select FAQ Category' => '選擇常見問題（FAQ ）類別', 'Select FROM Email' => '從電子郵件中選擇', 'Select Help Topic' => '選擇說明主題', 'Select Landing Page' => '選擇登入頁面', 'Select Offline Page' => '選擇維護中頁面', 'Select One' => '選擇一項', 'Select Organization' => '選擇組織', 'Select Page Type' => '選擇頁面類型', 'Select Print Paper Size' => '選擇列印紙張大小', 'Select Source' => '選擇來源', 'Select Thank-You Page' => '選擇感謝頁面', 'Select User' => '選擇使用者', 'Select a Channel' => '請選擇一個通道', 'Select a Default' => '選擇預設', 'Select a Help Topic' => '請選擇說明主題', 'Select a Language' => '選擇語言', 'Select a canned response' => '選擇一個罐頭的回應', 'Select a valid SLA' => '選擇有效的 SLA', 'Select a value from the list' => '選擇列表中的值', 'Select an Agent OR a Team' => '選擇一個專員或團隊', 'Select an agent or team from the list' => '從清單中選擇專員和團隊', 'Select from email address' => '在電子郵件中選擇', 'Select protocol' => '選擇協定', 'Select recipient(s)' => '選擇收件人', 'Selected date is earlier than permitted' => '所選日期早於允許日期', 'Selected date is later than permitted' => '所選日期晚於允許日期', 'Selection required' => '請選擇', 'Send Activation Email' => '寄送啟用電子郵件', 'Send Email' => '寄送電子郵件', 'Send Message' => '發送訊息', 'Send Password Reset Email' => '發送密碼重設電子郵件', 'Send account activation email to %s.' => '寄送帳戶啟用電子郵件至 %s。', 'Sequence' => '序列', 'Server Information' => '伺服器資訊', 'Server configuration error' => '伺服器配置錯誤', 'Service Level Agreement' => '服務層級協議', 'Service Level Agreements' => '服務層級協議', 'Service Time' => '服務時間', 'Services' => '服務', 'Session timed out due to inactivity' => '由於空閒導致會話超時', 'Set' => '設定', 'Set Agent Password' => '設定專員密碼', 'Setting default timezone is highly recommended' => '強烈推薦預設時區設置', 'Settings' => '設定', 'Short Answer' => '簡短的回答', 'Short descriptive name.' => '簡短的敘述', 'Show Avatars' => '顯示頭像', 'Show Images' => '顯示圖片', 'Show all tickets' => '顯示所有案件', 'Show date/time relative to user\'s timezone' => '顯示用戶時區的日期時間', 'Show time selection with date picker' => '使用日期選擇器顯示時間選項', 'Showing' => '顯示', 'Sign In' => '登入', 'Sign Out' => '登出', 'Signature' => '簽名', 'Signature is made available as a choice, on ticket reply.' => '案件回覆可選擇使用簽名。', 'Site Pages' => '主要網頁', 'Size' => '大小', 'Size and maximum uploads setting mainly apply to web tickets.' => '尺寸和最大上傳設定主要適用於網頁案件。', 'Small' => '小', 'Solution' => '解決方案', 'Something went wrong' => '出現錯誤', 'Sort Order' => '排序次序', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => '透過點擊及拖曳對案件的表單排序。使用表單列表下的方框新增表單至案件。', 'Sorting Mode' => '排序方式', 'Source' => '來源', 'Space Used' => '使用的空間', 'Space for Attachments' => '附件空間', 'Staff Control Panel' => '工作人員管理中心', 'Start Upgrade Now' => '現在開始升級', 'Start writing your response here. Use canned responses from the drop-down above' => '可在此寫下您的回覆。或從下拉選單選取罐頭回覆。', 'Starts With' => '從開始', 'State' => '狀態', 'Statistics' => '統計資料', 'Statistics of tickets organized by department, help topic, and agent.' => '依照部門、類別、及專員進行資料統計', 'Status' => '狀態', 'Status Changed' => '狀態已變更', 'Status and Settings' => '狀態與設定', 'Stay up to date' => '保持最新', 'Still busy... smile #' => '忙碌中……（笑 ）#', 'Stock Templates' => '庫存模板', 'Store Attachments' => '儲存附件', 'Strip Quoted Reply' => '刪除引用回复', 'Subject' => '主題', 'Subject required' => '需要主題', 'Submit' => '送出', 'Submitter: Send receipt confirmation' => '提交者：發送回覆確認', 'Successfully activated %s' => '成功啟動%s', 'Successfully added %s' => '成功新增%s', 'Successfully changed status of %1$s to %2$s' => '成功將狀態由 %1$s 改為 %2$s', 'Successfully deleted %s.' => '刪除成功 %s.', 'Successfully disabled %s' => '成功禁用%s', 'Successfully enabled %s' => '成功啟用 %s', 'Successfully imported %1$d %2$s' => '已成功匯入 %1$d %2$s', 'Successfully installed %s' => '已成功安裝 %s', 'Successfully made %s PRIVATE' => '成功更改 %s 為私有', 'Successfully made %s PUBLIC' => '已成功更改 %s 為公共', 'Successfully managed selected end users' => '被選中的用户成功被管理了', 'Successfully managed selected organizations' => '被選中的組織成功管理了', 'Successfully published %s' => '已成功發佈 %s', 'Successfully set sorting configuration' => '成功設定排序設置', 'Successfully unpublished %s' => '已成功取消發布 %s', 'Successfully updated %s' => '成功更新%s', 'Summary of the category.' => '類別的綱要', 'Support Center' => '支援中心 案件支援系統', 'Support Center Home' => '支援中心首頁', 'Support Ticket System' => '支援案件系統', 'Support Ticket System Offline' => '支援案件系統維護中', 'Support ticket request created' => 'Support ticket 請求已建立', 'Supported Variables' => '支援的變數', 'Syntax error, malformed JSON' => '語法錯誤，異常的 JSON', 'System' => '系統', 'System Alerts' => '系統通知', 'System Default' => '系統預設值', 'System Default Logo' => '系統預設圖示', 'System Emails' => '系統電子郵件', 'System Errors' => '系統錯誤', 'System Languages' => '系統語言', 'System Logs' => '系統日誌', 'System Management Templates' => '系統管理模板', 'System Offline' => '系統離線', 'System Settings' => '系統設定', 'System Settings and Preferences' => '系統設置和選項', 'System admin email is required' => '系統管理員信箱為必要欄位', 'System ban list is empty.' => '系統封鎖列表已清空', 'System default department cannot be private' => '系統預設部門上不能設為私有', 'System is set to offline mode' => '系统已設定為離線模式', 'System upgrade is pending' => '系統升級正在等待處理', 'System-wide default ticket settings and options.' => '系統全區案件預設設定與選項', 'Table prefix required' => '需要表前缀', 'Target' => '目標', 'Target Channel' => '目標通道', 'Target required' => '需要目標', 'Tasks' => '工作', 'Team' => '團隊', 'Team Assigned' => '團隊已被分配', 'Team Information' => '團隊資訊', 'Team Lead' => '團隊主管', 'Team Members' => '團隊成員', 'Team Name' => '團隊名稱', 'Team name already exists' => '此團隊名稱已存在', 'Team name is required' => '需要團隊名稱', 'Teams' => '團隊', 'Teams (%d)' => '團隊 (%d)', 'Template Fetch Error' => '模板擷取錯誤', 'Template Set' => '樣板集', 'Template Set To Clone' => '複製模板集', 'Template information' => '模板資訊', 'Template name already exists' => '模板名稱已存在', 'Template used on ticket response/reply' => '模板使用於案件回覆', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => '模板使用於通知協同合作者案件動態（例如：回覆的副本收件人）', 'Templates' => '範本', 'Temporary Password' => '臨時密碼', 'Term too short!' => '字詞太短！', 'Test Outgoing Email' => '測試發送的電子郵件', 'Test email sent successfully to <%s>' => '測試電子郵件已成功發送至 <%s>', 'Text shown in before any input from the user' => '使用者在輸入任何內容前顯示的文字', 'Text shown inline with the widget' => '小工具內嵌顯示文字', 'Thank You for Choosing osTicket!' => '感謝您選擇 osTicket！', 'Thank you for being a loyal osTicket user!' => '感謝您成為 osTicket 忠實的使用者！', 'Thank you for taking the time to upgrade your osTicket intallation!' => '感謝您花時間升級 osTicket 安裝！', 'Thank you!' => '謝謝您!', 'Thank-You Page' => '感謝頁面', 'Thanks for registering for an account.' => '感謝您註冊了一個帳號.', 'The "file_uploads" directive is disabled in php.ini' => '在 php.ini 中禁用 "file_uploads" 指令', 'The %s task reports there is work to do' => '%s 任務報告還有後續工作', 'The GD extension is required' => '需要GD元件', 'The MySQL user must have full rights to the database.' => 'MySQL 用户必须擁有資料庫的所有權限。', 'The URL of your helpdesk, its name, and the default system email address' => '案件系統的 URL、名稱、和預設系統電子郵件地址', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => '安装程式将引導您按照安装過程的每一步進行安装。稍帶片刻，即可使用超凡客户支持系统！', 'The issue summary must be a field that supports user input, such as short answer' => '問題摘要必須為支持用户输入的字段，如簡答', 'The name of your support system e.g [Company Name] Support' => '您的支援系統。例如：支援 [公司名稱]', 'The originator of this extension cannot be verified' => '此外掛創始者驗證失敗', 'The search did not match any FAQs.' => '搜尋沒找到符合的 FAQ 。', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => '升級精靈將引導您每一步升級過程。我們盡量確保升級過程簡單易懂，但無法保證每個使用者都經驗如此。', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => '更新精靈不會嘗試升級您的資料庫和主要設定！', 'The upgrader does NOT support upgrading from the current patch [%s]!' => '升级程序無法支持當前補丁 [%s] 的更新！', 'The upgrader does NOT support upgrading from the current vesion!' => '升级程序無法支持當前版本的升级！', 'These items are necessary in order to install and use osTicket.' => '為了安裝和使用 osTicket，這些事項是必要的。', 'These items are necessary in order to run the latest version of osTicket.' => '為了安裝最新版本的 osTicket，這些事項是必要的。', 'This category does not have any FAQs.' => '此類別並無FAQ', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => '出現與郵件伺服器的連接問題。大約 %d 分鐘後再嘗試登錄一次', 'This help desk is for use by authorized users only' => '此服務系統僅供授權的使用者使用', 'This organization doesn\'t have any users yet' => '此組織尚未擁有任何使用者', 'This type of file is not allowed' => '不允許該文件類型', 'This will sign you in to view your ticket.' => '將您登入系統以檢視您的案件。', 'Thread (%d)' => '明細 (%d)', 'Thread + Internal Notes' => '明細+內部備註', 'Thread Count' => '案件計數', 'Thread Entry' => '執行條目', 'Thread Entry expansions' => '字串輸入擴充', 'Thursday' => '星期四', 'Ticket' => '票', 'Ticket #' => '案件 #', 'Ticket #%1$s deleted by %2$s' => '案件 #%1$s 已由 %2$s 刪除', 'Ticket #%s' => '案件 # %s', 'Ticket #%s deleted' => '案件 #%s 已經被刪除', 'Ticket #%s: %s' => '票 #%s: %s', 'Ticket Activity' => '案件動態', 'Ticket Assigned to %s' => '案件分配給 %s', 'Ticket Assignment' => '案件分配', 'Ticket Assignment Alert' => 'Ticket 分配通知', 'Ticket Data' => '案件資料', 'Ticket Filter' => '案件篩選器', 'Ticket Filters' => '案件篩選器', 'Ticket ID' => '票券 ID', 'Ticket Information' => '案件資訊', 'Ticket Information and Options' => '案件資訊與選項', 'Ticket Marked Overdue' => '案件標記為過期', 'Ticket Notice' => '案件通知', 'Ticket Number' => '案件編號', 'Ticket Number Format' => '案件編號方式', 'Ticket Overdue Alerts' => '案件過期提醒', 'Ticket Owner' => '案件持有者', 'Ticket Print Options' => '案件列印選項', 'Ticket Queue' => '案件佇列', 'Ticket Settings and Options' => '案件設定和選項', 'Ticket Source' => '案件來源', 'Ticket State' => '案件狀態', 'Ticket Status' => '案件狀態', 'Ticket Submitter' => '案件提交者', 'Ticket Summary' => '案件摘要', 'Ticket Thread' => '案件明細', 'Ticket Thread (%d)' => '案件明細 (%d)', 'Ticket Thread expansions' => '案件字串擴充', 'Ticket Transfer Alert' => 'Ticket轉讓通知', 'Ticket Updated' => '案件已更新', 'Ticket Variables' => '案件變數', 'Ticket already set to %s status' => '案件已經指定%s狀態', 'Ticket claimed by %s' => '案件被 %s 認領', 'Ticket created successfully' => '案件建立成功', 'Ticket denied' => '案件拒絕', 'Ticket denied - %s' => '案件被拒絕 - %s', 'Ticket doesn\'t have any collaborators.' => '案件沒有任何協同合作者。', 'Ticket flagged as overdue by %s' => '%s 已標示案件為過期', 'Ticket is already assigned to %s' => '案件已分配給 %s', 'Ticket is assigned to %s' => '案件已分配給 %s', 'Ticket is locked by %s' => '%s 鎖定案件', 'Ticket is not assigned!' => '案件未分配！', 'Ticket is now assigned to you!' => '案件現已分配給您！', 'Ticket ownership changed to %s' => '案件所有權更改為 %s', 'Ticket rejected (%s) (unregistered client)' => '案件被拒絕（%s）（未註冊使用者）', 'Ticket rejected (%s) by filter "%s"' => '篩選 "%s" 已拒絕案件（%s）', 'Ticket updated successfully' => '案件更新成功', 'Ticket will be reopened on message post' => '訊息發佈將重新打開案件', 'Tickets' => '案件', 'Tickets (%d)' => '案件 (%d)', 'Tickets <b>(%d)</b>' => '案件 <b>(%d)</b>', 'Tickets are marked overdue on grace period violation.' => '超過寬限期時標記案件為過期。', 'Time' => '時間', 'Time Format' => '時間格式', 'Time Zone' => '時區', 'Time format is required' => '請輸入時間格式', 'Time is based on your time zone' => '依照您的時區', 'Timeout' => '遇時', 'Timezone Aware' => '時區識別', 'Title' => '標題', 'Title already exists' => '已存在的標題', 'Title is required' => '需要標題', 'Title is too short. 3 chars minimum' => '標題太短，請至少輸入3個字元', 'Title required' => '請輸入標題', 'To' => '到', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => '於系統新增外掛，請下載外掛並置於資料夾<code>include/plugins</code>。當外掛置於資料夾<code>plugins/</code>，它將顯示在下方清單中。', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => '避免可能的衝突，請花一點時間重新命名設定檔案，如下所示。', 'To best assist you, we request that you be specific and detailed' => '為了能夠更好地協助你、請您務必詳細並具體填寫資料', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => '為了更好的為您服務, 我們鼓勵我們的客戶註冊一個帳號並驗證電子郵件地址', 'To edit or add new pages go to %s Manage > Site Pages %s' => '要編輯或新增頁面，請轉到 %s 管理 > 網站頁面 %s', 'To import more other fields, use the Upload tab.' => '匯入更多欄位，請使用上傳標籤。', 'Toggle' => '對調', 'Top-Level Topic' => '最高層主題', 'Topic' => '主題', 'Topic already exists' => '主題已存在', 'Topic is too short. Five characters minimum' => '主題太短。最少五個字元', 'Topics' => '主題', 'Transfer' => '轉讓', 'Transient' => '瞬變', 'Trying to remove end users from an unknown organization' => '嘗試删除未知組織的终端用户', 'Tuesday' => '星期二', 'Type' => '類型 ', 'Type is required' => '需要類型', 'Typeahead' => '標題', 'Typeahead will work better for large lists' => '預先輸入會比大量的清單較佳', 'URL not supported' => '不支援的 URL', 'Unable to activate %s' => '無法啟動%s', 'Unable to add %s.' => '無法新增%s。', 'Unable to add %s. Correct error(s) below and try again.' => '無法新增%s。請修正錯誤再重識。', 'Unable to add the email to banlist' => '無法新增電子郵件至黑名單', 'Unable to add user to organization.' => '無法新增使用者到組織。', 'Unable to change status for %s' => '無法修改狀態 %s', 'Unable to commit %s. Check validation errors' => '無法提交 %s。檢查驗證錯誤', 'Unable to connect to MySQL server: %s' => '無法連接至 MySQL 伺服器：%s', 'Unable to create %s.' => '無法建立 %s.', 'Unable to create a ticket.' => '無法建立案件。', 'Unable to create admin user (#6)' => '無法創建管理員帳號 (#6)', 'Unable to create config settings' => '無法創建配置設定', 'Unable to create local account. See messages below' => '無法建立本機帳號，請查閱以下訊息', 'Unable to create organization.' => '無法建立組織。', 'Unable to create the database.' => '無法創建資料庫。', 'Unable to delete %s.' => '無法删除 %s。', 'Unable to disable %s' => '無法禁用%s', 'Unable to enable %s' => '無法啟用 %s', 'Unable to fetch "%1$s" template - id #%d' => '無法讀取 "%1$s" 模板 - id #%d', 'Unable to find user in directory' => '目錄中查無使用者', 'Unable to import user: %s' => '無法匯入使用者：%s', 'Unable to make %s PRIVATE' => '無法更改 %s 為私有', 'Unable to make %s PUBLIC.' => '無法更改 %s 為公共。', 'Unable to make %s private. Possibly already private!' => '無法更改 %s 為私有。可能其已標記為私人！', 'Unable to manage any of the selected end users' => '被選中的用户不能夠被管理', 'Unable to manage any of the selected organizations' => '不能夠管理選中的组織', 'Unable to open config file for writing. Permission denied! (#3)' => '無法打開配置文件進行寫入操作。權限被拒绝！(#3)', 'Unable to post internal note - missing or invalid data.' => '無法發布内部通知，數據丢失或無效。', 'Unable to post the message.' => '無法送出訊息. 請稍後再試', 'Unable to publish %s. Try editing it.' => '無法發佈 %s。嘗試编辑。', 'Unable to read config file. Permission denied! (#2)' => '無法讀取配置文件。權限被拒絕！(#2)', 'Unable to read request body' => '無法讀取請求正文', 'Unable to register account. See messages below' => '無法註冊帳號，請查閱以下訊息', 'Unable to remove %s' => '無法删除 %s', 'Unable to reset password' => '無法重新設置密碼', 'Unable to reset password. Contact your administrator' => '無法重置密碼。請聯繫您的管理員', 'Unable to retrieve password reset email template' => '無法檢視密碼重設電子郵件範本', 'Unable to save file' => '無法儲存檔案', 'Unable to select the database' => '無法選擇資料庫', 'Unable to set sorting mode' => '無法設定排序模式', 'Unable to unpublish %s. Try editing it.' => '無法取消發佈 %s。重試編輯。', 'Unable to update %s.' => '無法更新 %s。', 'Unable to update %s. Correct error(s) below and try again.' => '無法更新 %s。修正以下錯誤並重試。', 'Unable to update user account information' => '無法更新用户帳號訊息', 'Unable to upload logo image: %s' => '無法上傳 logo: %s', 'Unable to validate rules as entered' => '輸入時無法驗證規則。', 'Unable to write to config file. Permission denied! (#5)' => '無法寫入配置文件。權限被拒絕！(#5)', 'Unassigned' => '未分配', 'Unban Email <%s>' => '取消郵件黑名單 <%s>', 'Unchanged' => '未更改', 'Underflow or the modes mismatch' => '下溢或模式不匹配', 'Unexpected control character found' => '發現意外控制字元', 'Unexpected or invalid data received' => '收到意外的或不正確資料', 'Unformatted' => '無格式', 'United States' => '美國', 'Unknown' => '未知', 'Unknown JSON parsing error' => '未知 JSON 解析錯誤', 'Unknown action' => '未知的操錯', 'Unknown error' => '不明錯誤', 'Unknown object for "%s" tag' => '"%s" 標籤的未知物體', 'Unknown or invalid' => '未知或無效', 'Unknown or invalid FAQ category' => '未知或無效常見問題類別', 'Unknown or invalid file' => '未知或無效的檔案', 'Unknown or invalid flag' => '未知或無效標示', 'Unknown or invalid flag format' => '未知或無效標示格式', 'Unknown or invalid state' => '未知或無效狀態', 'Unknown or invalid target' => '未知或無效的目標', 'Unknown or invalid ticket ID.' => '未知或無效的票券 ID', 'Unknown organization selected' => '已選擇未知的組織', 'Unknown system email' => '未知系統郵件', 'Unknown user' => '未知的使用者', 'Unknown user selected' => '不明使用者被選取', 'Unlock' => '解鎖', 'Unsupported data format' => '不支援的資料格式', 'Update' => '更新', 'Update %s' => '更新 %s', 'Update API Key' => '更新 API 金鑰', 'Update Ban Rule' => '更新封鎖規則', 'Update Canned Response' => '更新罐頭應答', 'Update Category' => '更新常見問題', 'Update Department' => '更新部門', 'Update FAQ' => '更新 FAQ', 'Update Filter' => '更新篩選器', 'Update Help Topic' => '更新說明主題', 'Update Organization' => '更新機構資料', 'Update Page' => '更新頁面', 'Update SLA Plan' => '更新SLA計畫', 'Update Team' => '更新團隊', 'Update Template' => '更新模版', 'Update Ticket #%s' => '更新案件 #%s', 'Update User' => '更新使用者', 'Update custom list' => '更新自定義清單', 'Update form section' => '更新表單部分', 'Updated' => '更新', 'Updated %s' => '更新 %s', 'Upgrade Aborted!' => '升級已中止！', 'Upgrade Completed!' => '升級已完成！', 'Upgrade Failed: Invalid or wrong hash [%s]' => '更新失敗：失效或是錯誤的 hash [%s]', 'Upgrade Now' => '立即升級', 'Upgrade Tips' => '升級提示', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => '出現錯誤，升級已中止。此階段任何錯誤都是致命的。', 'Upgrade osTicket to %s' => '升級 osTicket 到 %s', 'Upgrade to %s' => '升級至 %s', 'Upgraded to %s ... post-upgrade checks!' => '更新至 %s ...更新後確認！', 'Upgrader' => '升級程式', 'Upgrader - %s (task pending).' => '升級程式 - %s （待處理任務）', 'Upgrader - %s applied' => '升級程式 - %s 已使用', 'Upgrader - %s cleanup' => '升級程式 - %s 已清除', 'Upgrader Error' => '升級程式錯誤', 'Upload' => '上傳', 'Upload a new logo' => '上傳一個新的圖示', 'Uploading ...' => '正在上傳中.......', 'Use Browser Preference' => '閱覽器預設值', 'Use Default System Email (above)' => '使用預設系统電子郵件（上述）', 'Use a custom logo' => '使用者自訂圖示', 'Use any available backend' => '使用任何可用的後端', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => '使用下表中顯示的列。若要添加更多的欄位，訪問管理面板-> 管理-> 表格-> %s 頁可編輯的欄位。欄位只有與定義的變數可以被匯入。', 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => '使用以下表单測試您的<strong>發送電子郵件</strong>設置是否已正確配置。', 'Use the forms below to create or update the information we have on file for your account' => '請使用下列表單來建立或更新您儲存在我們這邊的個人資料.', 'Use the forms below to update the information we have on file for your account' => '請使用下列表單來更新您儲存在我們這邊的個人資料.', 'Used for HTML email processing' => '用於 HTML 電子郵件處理', 'Used for email fetching' => '用於讀取電子郵件', 'Used for image manipulation and PDF printing' => '用於影像處理和列印 pdf 格式', 'Used to detect file types for uploads' => '用於檢測上傳的文件類型', 'User' => '使用者', 'User Account Login' => '使用者帳戶登入', 'User Data' => '使用者資料', 'User Directory' => '使用者目錄', 'User Excessive Logins' => '使用端登入上限', 'User Information' => '使用者資訊', 'User Information Fields' => '用户者訊息欄位', 'User Preferences' => '使用者偏好', 'User Session Timeout' => '使用端對話超時', 'User already belongs to this organization!' => '使用者已經屬於這個組織', 'User already registered' => '已註冊的使用者', 'User cannot change password' => '使用者不能更改密碼', 'User login' => '使用者登入', 'User logout' => '使用者登出', 'Username' => '帳號', 'Username already in use' => '此帳號已使用', 'Username contains invalid characters' => '使用者名稱包含無效字元', 'Username is required' => '需要帳號', 'Username must have at least two (2) characters' => '使用者名稱必須包含至少兩個字元', 'Username required' => '需要使用者名稱', 'Users' => '用戶', 'Users can always sign in with their email address' => '使用者可以使用電子郵件登入', 'Users cannot upload more than this many files.' => '使用者不能上傳比此限制還多', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => '使用 WS_FTP，即可右键點開文件，選擇 chmod，然後给予文件所有權限。', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'WS_FTP 使用右鍵點擊文件，選擇 chmod，然後移除寫入存取', 'Vacation Mode' => '休假模式', 'Valid API key required' => '需要有效的 API 金鑰', 'Valid CSRF Token Required' => '有效的 CSRF Token 請求中', 'Valid IP is required' => '必需要有效的 ip 位址', 'Valid email address and ticket number required' => '需要有效的電子信箱地址及票券號碼', 'Valid email address is required' => '須為有效的電子郵件', 'Valid email is required' => '需要有效的電子郵件', 'Valid email required' => '請輸入正確的電子信箱', 'Valid email required for the match type' => '需要符合的有效電子郵件', 'Valid folder required' => '需為有效的資料夾', 'Valid password reset window required' => '需要密碼才可重設視窗', 'Valid phone number is required' => '需要有效的電話號碼', 'Valid recipient email address required' => '需要一個合法的收件人電子郵件', 'Valid username or email address is required' => '正確的使用者名稱跟電子郵件都是必填的欄位', 'Validation Error' => '驗證錯誤', 'Validator' => '驗證', 'Value' => '字段值', 'Value already in use' => '此名稱已被使用', 'Value does not match required pattern' => '輸入值不符所需格式', 'Value required' => '需要設定值', 'Variable' => '變數', 'Variable name is required for required fields' => '所需字段需要變數名稱', 'Verified' => '已驗證', 'Verified by %s' => '由 %s 驗證', 'Version' => '版本', 'View' => '檢視', 'View Ticket' => '檢視案件', 'View Ticket Thread' => '瀏覽案件清單', 'View ticket status' => '查看案件狀況', 'Viewing' => '正在檢視', 'Visibility' => '可見度', 'WARN' => '警告', 'Warnings' => '警告', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => '我們很高興您選擇 osTicket 作為您的客戶支援案件系統！', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => '我們可以協助。請隨時 %1$s 聯絡我們 %2$s 取得專業支援。', 'We have a problem - another installation with same table prefix exists!' => '出現問題，其他安裝出現相同的現有表前缀！', 'We have a problem ... wait a sec.' => '目前有問題，請稍後。', 'We highly recommend that you follow the steps below.' => '我們強烈推薦您依照以下步驟。', 'We provide %1$s professional upgrade services %2$s and commercial support.' => '我們提供 %1$s 專業升級服務 %2$s 和商業支援。', 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => '我們提供<u>專業安裝服務</u>和保證回覆時間的商業支援，以及接觸核心開發團隊。', 'We provide <u>professional installation services</u> and commercial support.' => '我們提供<u>專業安裝服務</u>和商業支援。', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => '我們很重視客戶回饋，且我們致力於根據您的回饋進行更新。', 'We\'re done!' => '我們完成了 ！', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => '我們剛寄出一封電子郵件到您填寫的電子郵件地址了. 請依照電子郵件裡的連結來驗證您的帳號並取得您案件的存取權限.', 'Web' => '網頁', 'Web Forms' => 'Web 表單', 'Web Server Software' => '網頁伺服器軟體', 'Wednesday' => '星期三', 'Weekdays' => '工作日', 'Welcome to the Support Center' => '歡迎來到支援中心', 'Welcome, %s.' => '歡迎，%s。', 'What to do?' => '操作方式？', 'What\'s Next?' => '下一步是什麼？', 'Whoops. Perhaps you meant to send some CSV records' => '哎呀，也許您想要發送一些 CSV 資料記錄', 'Widget' => '小工具', 'Widget not defined for this field' => '未定義此字段的小工具', 'Width' => '寬度', 'Windows PowerShell' => 'Windows PowerShell', 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => '您是否還想要删除之前输入的此字段數據？<em>如果現在選擇不删除數據，之後編輯還可选择删除數據。</em>', 'Write access required to continue' => '需要寫住權限以繼續', 'XML API' => 'XML 的 API', 'XML error: %1$s at line %2$d:%3$d' => 'XML 錯誤：%1$s 位於行 %2$d:%3$d', 'XML extension not supported' => '不支援的 XML 檔副檔名', 'Yes' => '是', 'Yes, Delete' => '是，刪除', 'Yes, Delete User' => '是，刪除使用者', 'Yes, Do it!' => '是的，繼續執行 ！', 'You are about to delete %s fields.' => '您將要刪除 %s 欄位。', 'You are trying to upload too many files' => '您上傳過多的文件', 'You can not disable/delete yourself - you could be the only admin!' => '您無法禁用/删除自己，您是唯一的管理員！', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => '您現可前往 %s，啟用系統並探索新功能。需要完整和最新發行說明，請見 %s', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => '您在安裝過程中新建的使用者與密碼之後、您現在可以登錄到 %1$s 管理面板 %2$s。在成功登錄後, 您可以繼續進行後續安裝。', 'You can use osTicket without these, but you may not be able to use all features.' => '您可以不需這些使用 osTicket，但可能無法使用所有功能。', 'You cannot delete a user with tickets!' => '你無法刪除有擁票券的使用者！', 'You cannot disable/delete a default department. Select a new default department and try again.' => '您可停用/删除預設部門。選擇新預設部門並重試。', 'You do not have permission to delete a user with tickets!' => '你沒有刪除擁有票券的使用者權限！', 'You don\'t have a signature' => '你沒有簽名', 'You have made changes that you need to save.' => '您已進行更改，請儲存。', 'You must select action to perform' => '您必須選擇執行動作', 'You must select at least %s to process.' => '您必須至少選擇 %s 以繼續。', 'You must select at least %s.' => '您必須至少選擇 %s', 'You must select template' => '必須選擇範本', 'You must set at least one rule.' => '你必須至少設定一個規則。', 'You sure?' => '您確定？', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => '您已經成功驗證了您的電子郵件地址並啟用了您的帳號. 您可以再進一步檢查之前開啟過的案件或建立新的案件.', 'You\'ve reached maximum failed login attempts allowed.' => '您已經達到允許的登入嘗試次數。', 'You\'ve reached the maximum open tickets allowed.' => '您已達到容許的最大處理中案件數。', 'Your Staff Control Panel' => '您工作人員的控制台', 'Your browser is not supported' => '不支援此瀏覽器', 'Your friendly support center' => '您友善的支援中心', 'Your osTicket URL' => '您的 osTicket URL', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => '您的 osTicket 安裝已經成功完成。您的下一步是全面設定您的系統以供後續使用，在您開始以前，請先花一點時間進行清理。', 'Your primary administrator account - you can add more users later.' => '您的主要管理員帳號，以後可以添加更多帳號。', 'Your query did not match any records' => '您的查詢並未符合任何資料記錄', 'a SLA plan' => 'SLA 計畫', 'a plugin' => '插件', 'a template set' => '模板集', 'action-buttonOpen' => '處理中', 'advanced' => '進階', 'agent' . "\0" . 'agents' => '專員', 'an API key' => '一個 API 密鑰', 'ban list' => '封鎖列表', 'ban rule' => '封鎖規則', 'canned response' => '罐頭應答', 'case-insensitive comparison' => '不區分大小寫的比較', 'clear' => '清除', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php 只支援地區 cron 通話-使用http-> api/tasks/cron', 'current' => '目前', 'custom form' => '自訂表單', 'custom list' . "\0" . 'custom lists' => '自訂清單', 'custom list items' => '自訂列表', 'deleted sucessfully' => '已刪除成功', 'e.g.' => '範例', 'e.g. 051243' => '例：051243', 'e.g. John Doe, john.doe@osticket.com' => '例如： John Doe, john.doe@osticket.com', 'e.g. john.doe@osticket.com' => '例：john.doe@osticket.com', 'email message to send.' => '要發送的電子郵件內容', 'enable here' => '在此啟用', 'end user' . "\0" . 'end users' => '最終使用者', 'end user account' => '終端用戶帳號', 'external ID' => '外部 ID', 'failed login attempt(s) allowed before a lock-out is enforced' => '次登入失敗將自動鎖定帳號', 'fields available where this form is used' => '表單使用處可用字段', 'filter' . "\0" . 'filters' => '篩選', 'form' . "\0" . 'forms' => '表單', 'if set' => '如果設置', 'in hours' => '以小時為單位', 'internal ID' => '內部 ID', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'log entry' => '日誌條目', 'message template' => '訊息模板', 'minutes' => '分鐘', 'minutes locked out' => '分鐘將被鎖定', 'missing!' => '遺失！', 'module loaded' => '模組已載入', 'one API key' => '一個 API 密鑰', 'one SLA plan' => '一項SLA計畫', 'one agent' => '一名代理', 'one canned response' => '一個罐頭應答', 'one category' => '一個類別', 'one custom form' => '一個自訂表單', 'one custom list' => '一個自訂列表', 'one department' => '一個部門', 'one email' => '一封電子郵件', 'one end user' => '一名終端用戶', 'one help topic' => '一個說明主題', 'one log entry' => '一條日誌條目', 'one organization' => '一個組織', 'one plugin' => '一個插件', 'one site page' => '單一網頁頁面', 'one team' => '一個團隊', 'one template set' => '一個模板集', 'one ticket' => '一個案件', 'one ticket filter' => '一次案件篩選', 'or %s register for an account %s for the best experience on our help desk.' => '或 %s 註冊一個帳號 %s 以獲得更好的使用體驗.', 'or %s register for an account %s to access all your tickets.' => '或 %s 註冊登記帳號 %s 以存取你的票券。', 'organizations' => '組織', 'osTicket %s' => 'osTicket %s', 'osTicket :: Admin Control Panel' => 'osTicket:: 管理中心', 'osTicket :: Staff Control Panel' => 'osTicket:: 專員版面', 'osTicket Alerts' => 'osTicket 提醒', 'osTicket Basic Installation' => 'osTicket 基本安裝', 'osTicket Forums' => 'osTicket 論壇', 'osTicket Installer' => 'osTicket 安裝程式', 'osTicket Team.' => 'osTicket 團隊。', 'osTicket Upgrader' => 'osTicket 升級程式', 'osTicket Version' => 'osTicket 版本', 'osTicket installation has been completed successfully.' => 'osTicket 已經成功安裝完成。', 'osTicket installer requires ability to write to the configuration file %s' => 'osTicket 安裝程序需要寫入設置文件 %s', 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'osTicket 安裝程序需要寫入設定檔 <b>include/ost-config.php</b>。在 include 資料夾下有範本可用 (<b>include/ost-sampleconfig.php</b>)。', 'osTicket is already installed?' => 'osTicket 已安裝？', 'osTicket is having trouble fetching emails from the following mail account' => 'osTicket 從以下電子郵件帳戶中擷取郵件時出現問題', 'osTicket requires MySQL %s or later!' => 'osTicket 需要 MySQL %s 或更高版本！', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'osTicket 規定必須有資料表字首以避免在共享資料庫中與其他資料表衝突。', 'osTicket\'s base url (FQDN)' => 'osTicket 主要 url (FQDN)', 'per end user' => '每個使用者', 'per page.' => '每頁。', 'period' => '期間', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php 只支援地區通連-使用http-> api/tickets.email', 'plugin' . "\0" . 'plugins' => '插件', 'premade response' . "\0" . 'premade responses' => '預製的回覆', 'properties definable for each item' => '每個项目的可定義屬性', 'queue-nameOpen' => '處理中', 'recommended for all installations' => '推薦用於完整安裝', 'recommended for plugins and language packs' => '推薦用於模組及語言包', 'see name expansion' => '請看完整名稱', 'selected API key' . "\0" . 'selected API keys' => '所選的 API 金鑰', 'selected SLA plan' . "\0" . 'selected SLA plans' => '所選的 SLA 計畫', 'selected agent' . "\0" . 'selected agents' => '選擇的代理', 'selected ban rule' . "\0" . 'selected ban rules' => '以選擇的黑名單規則', 'selected canned response' . "\0" . 'selected canned responses' => '所選定罐頭應答', 'selected category' . "\0" . 'selected categories' => '所選的類別', 'selected custom form' . "\0" . 'selected custom forms' => '選擇的自訂表單', 'selected custom list' . "\0" . 'selected custom lists' => '選擇的自訂清單', 'selected department' . "\0" . 'selected departments' => '已選取部門', 'selected email' . "\0" . 'selected emails' => '所選的電子郵件', 'selected end user' . "\0" . 'selected end users' => '選擇的終端使用者', 'selected filter' . "\0" . 'selected filters' => '所選的篩選器', 'selected help topic' . "\0" . 'selected help topics' => '所選的案件類別', 'selected log entry' . "\0" . 'selected log entries' => '所選的日誌', 'selected plugin' . "\0" . 'selected plugins' => '選擇的插件', 'selected site page' . "\0" . 'selected site pages' => '所選的網站頁面', 'selected team' . "\0" . 'selected teams' => '選定的團隊', 'selected template set' . "\0" . 'selected template sets' => '所選的範本', 'selected ticket' . "\0" . 'selected tickets' => '所選取的案件', 'selected ticket filter' . "\0" . 'selected ticket filters' => '選擇的案件篩懸', 'selected user' . "\0" . 'selected users' => '選取使用者', 'show %s records' => '顯示 %s 記錄', 'sign in here' => '從這裡登入', 'site page' . "\0" . 'site pages' => '網站頁面', 'status' => '狀態', 'system default' => '系統預設值', 'template' . "\0" . 'templates' => '模板', 'template set' => '模板集', 'this API key' => '此 API 金鑰', 'this FAQ article' => '這是常見問題內文', 'this SLA plan' => 'this SLA plan', 'this agent' => '此專員', 'this ban rule' => '此封鎖規則', 'this canned response' => '這種罐頭應答', 'this category' => '這一類別', 'this custom form' => '此自訂表單', 'this custom list' => '此自訂列表', 'this department' => '這個部門', 'this email' => '此電子郵件', 'this end user' => '此終端用戶', 'this help topic' => '此說明主題', 'this message template' => '此訊息模板', 'this site page' => '此網站頁面', 'this team' => '此團隊', 'this template' => '此模板', 'this template set' => '這個模板集', 'this ticket' => '這個案件', 'this ticket filter' => '此案件篩選器', 'ticket filter' => '案件篩選', 'ticket state actionArchive' => '封存', 'ticket state actionClose' => '已結案', 'ticket state actionDelete' => '刪除', 'ticket state actionOpen' => '處理中', 'ticket state nameArchived' => '已封存', 'ticket state nameClosed' => '已關閉', 'ticket state nameDeleted' => '已刪除', 'ticket state nameOpen' => '處理中', 'to archive/delete tickets' => '存檔/刪除 案件', 'to create tickets' => '建議案件', 'to mass manage tickets' => '大量管理案件', 'to reopen tickets' => '重新開啟 案件', 'to resolve/close tickets' => '解決/關閉 案件', 'users' => '使用者', 'vacation' => '假期', 'via %s' => '經由 %s', 0 => array ( 'Revision' => 0, 'Total-Strings' => 1937, 'Table-Size' => 1937, 'Build-Timestamp' => 'Tue, 04 Feb 25 17:20:38 +0000', 'Format-Version' => 'A', 'Encoding' => 'UTF-8', ), );(function($){$.oststrings={"Cancel":"\u53d6\u6d88","You sure?":"\u60a8\u78ba\u5b9a\uff1f","File Upload Error":"\u6587\u4ef6\u4e0a\u50b3\u932f\u8aa4","Uploading ...":"\u6b63\u5728\u4e0a\u50b3\u4e2d.......","Your browser is not supported":"\u4e0d\u652f\u63f4\u6b64\u700f\u89bd\u5668","You are trying to upload too many files":"\u60a8\u4e0a\u50b3\u904e\u591a\u7684\u6587\u4ef6","File is too large":"\u6a94\u6848\u904e\u5927","This type of file is not allowed":"\u4e0d\u5141\u8a31\u8a72\u6587\u4ef6\u985e\u578b","Could not find or read this file":"\u7121\u6cd5\u627e\u5230\u6216\u8b80\u53d6\u6b64\u6587\u4ef6","Are you sure you want to leave? Any changes or info you've entered will be discarded!":"\u60a8\u78ba\u5b9a\u8981\u96e2\u958b\u55ce\uff1f\u60a8\u8f38\u5165\u7684\u6240\u6709\u66f4\u6539\u6216\u8a0a\u606f\u90fd\u5c07\u907a\u5931\uff01","Show Images":"\u986f\u793a\u5716\u7247","Download":"\u4e0b\u8f09","all changes saved":"all changes saved","Delete Draft":"\u522a\u9664\u8349\u6848","Save Draft":"Save Draft","saving...":"saving...","save error":"save error","Unable to save draft.":"Unable to save draft.","Refresh the current page to restore and continue your draft.":"Refresh the current page to restore and continue your draft.","unsaved":"unsaved","Annotate":"Annotate","Annotate Image":"Annotate Image","Commit":"Commit","Add Shape":"Add Shape","Add Arrow":"Add Arrow","Add Box":"Add Box","Add Ellipse":"Add Ellipse","Add Text":"Add Text","Add Scribble":"Add Scribble","Shape Color":"Shape Color","Font Size":"Font Size","Font Family":"Font Family","Outline":"Outline","Bring Forward":"Bring Forward","Toggle Opacity":"Toggle Opacity","Delete Shape":"Delete Shape","Fill":"Fill","Text":"Text","Translate":"Translate","save translation":"save translation","Loading":"Loading","Add":"\u65b0\u589e","Not currently translated":"Not currently translated","Save":"\u5132\u5b58","Saving":"Saving","You're limited to only {0} selections.\\n":"You're limited to only {0} selections.\\n","You have made {0} selections.\\n":"You have made {0} selections.\\n","Please remove {0} selection(s).":"\u8acb\u79fb\u9664 {0} \u9078\u9805\u3002","Alert":"\u63d0\u9192","Please make at least {0} selections. {1} checked so far.":"\u8acb\u81f3\u5c11\u9078\u64c7 {0} \u500b\u9078\u9805\u3002\u76ee\u524d\u5df2\u9078\u64c7 {1} \u9078\u9805\u3002 ","Are you sure you want to remove this attachment?":"\u60a8\u662f\u5426\u78ba\u5b9a\u8981\u522a\u9664\u6b64\u9644\u4ef6\uff1f","Please Confirm":"\u8acb\u78ba\u8a8d","Please confirm to continue.":"\u8acb\u78ba\u8a8d\u8981\u7e7c\u7e8c\u3002","OK":"\u78ba\u5b9a","Oops":"Oops","You need to select at least one item":"You need to select at least one item","Confirm Deletion":"Confirm Deletion","Create":"\u65b0\u589e","just now":"just now","about a minute ago":"about a minute ago","%d minutes ago":"%d minutes ago","about an hour ago":"about an hour ago","%d hours ago":"%d hours ago","yesterday":"yesterday","%d days ago":"%d days ago","Acquiring Lock":"Acquiring Lock","Your lock is expiring soon.":"Your lock is expiring soon.","The lock you hold on this ticket will expire soon. Would you like to renew the lock?":"The lock you hold on this ticket will expire soon. Would you like to renew the lock?","Renew":"Renew","Unable to lock the ticket.":"Unable to lock the ticket.","Someone else could be working on the same ticket.":"Someone else could be working on the same ticket.","Still busy... smile #":"\u5fd9\u788c\u4e2d\u2026\u2026\uff08\u7b11 \uff09#","Cleaning up!...":"\u6b63\u5728\u6e05\u7406\u4e2d\uff01\u2026\u2026","Error occurred. 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K�N� team.yaml �` Ӵ js/redactor.jsT T ȴ js/jquery.ui.datepicker.js� � �?=� LC_MESSAGES/messages.mo.php�� �� q�d_� js/osticket-strings.js�% �% �C�ٴ MANIFEST.php �u��� #This is popup help messages for the Admin Panel -> Dashboard -> Audit Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- audit_logs: title: Аудит логов content: > Здесь вы найдете любые действия, записанные в журнал аудита, пока плагин аудита включен links: - title: Конфигурация Плагинов href: /scp/plugins.php date_span: title: Диапазон Дат content: > Выберите диапазон дат, которые Вы хотите видеть в <span class="doc-desc-title">Системных Журналах</span>. type: title: Тип content: > Выберите тип объекта, для которого вы хотите видеть аудит. events: title: События content: > Сузить результаты на основе конкретного события. #This is popup help messages for the Staff Panel -> Dashboard -> Dashboard #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ticket_activity: title: Активность заявок content: > Выберите диапазон дат, чтобы график и таблица (см. <span class="doc-desc-title"> Статистика</span>) ниже фокусировались на любых данных за эти даты. На графике ниже всегда будет отображаться общий обзор данных всей системы. Однако, Вы можете пройтись по таблице <span class="doc-desc-title"> Статистика</span>, чтобы посмотреть данные по более узкому предмету (например, Отдел, Заявки или Персонал). Кроме того, Вы можете экспортировать любые данные, которые отображаются в таблице <span class="doc-desc-title">Статистика</span> в настоящий момент. report_timeframe: title: Период отчета content: > Выберите начальную дату для выборки нужных данных. Затем, выберите продолжительность времени от этой даты, чтобы определить дату окончания нужного Вам отчёта. statistics: title: Статистика content: > Перейдите к интересующей вас теме, нажав на соответствующую вкладку, чтобы увидеть нужную информацию. В таблице, круги представляют собой размер номинальных данных. Поэтому чем больше число в определенной ячейке, тем больше круги будут прилегать друг к другу. opened: title: Открыто content: > Заявки, которые были первоначально открыты, содержат Отдел или Раздел Справки в заявке, или количество заявок, открытых Сотрудником от имени пользователя. assigned: title: Назначено content: > Заявки, назначенные Сотруднику или Команде. Номер отражает заявки, вручную назначенные сотрудникам или командам, просроченные заявки и заявки, назначенные из фильтров заявок/других правил автоматического назначения. overdue: title: Просрочено content: > Заявки, которые были помечены системой как ‘Просроченный’. Заявки помечаются Просроченными когда они выходят за рамки плана SLA, назначенного им, и продолжают быть в статусе ‘Открытая’ после конечной даты. closed: title: Закрыто content: > Количество Заявок, которые в данный момент находятся в Закрытом состоянии. reopened: title: Вновь открыто content: > Общее число повторных открытий заявки. Заявка вновь открываются когда их статус с Закрыт меняется на Открыт. deleted: title: Удаленная content: > Количество заявок, которые были удалены. service_time: title: Время обслуживания content: > Относится к продолжительности времени, которое начинается с момента открытия заявки и заканчивается, когда заявка закрыта. Столбец Сервисный Срок - средний срок обработки заявки в часах. response_time: title: Время отклика content: > Показывает среднее время реагирования Сотрудником (в часах) на назначенные заявки. #This is popup help messages for the Staff Panel -> Dashboard -> My Profile #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- contact_information: title: Контактная информация content: > username: title: Имя пользователя content: > Только Сотрудники со статусом Администратора могут менять имя пользователя. Усли Вы - Сотрудник с привилегиями Администратора - то вы можете сделать это, выбрав Сотрудника для редактирования из таблицы <span class="doc-desc-title">Персонал</span>. links: - title: Изменить имя пользователя как Администратор href: /scp/staff.php config2fa: title: Двухфакторная аутентификация content: > Двухфакторная аутентификация добавляет дополнительный уровень безопасности при входе в службу поддержки. После того, как вы правильно введете свое имя пользователя и пароль, вам нужно будет ввести токен, чтобы завершить вход в службу поддержки. time_zone: title: Часовой пояс content: > daylight_saving: title: Летнее Время content: > maximum_page_size: title: Максимальный размер страницы content: > auto_refresh_rate: title: Частота автоматического обновления content: > default_signature: title: Подпись по умолчанию content: > default_paper_size: title: Размер Бумаги по Умолчанию content: > show_assigned_tickets: title: Показать Назначенные Заявки content: > <p> Включение этой опции переопределит глобальные настройки сокрытия назначенных заявок из открытых очередей. </p> <p class="info-banner"> <i class="icon-info-sign"></i> Этот параметр доступен только тогда, когда назначенные заявки исключены из общего списка. </p> password: title: Пароль content: > current_password: title: Текущий пароль content: > new_password: title: Новый пароль content: > confirm_new_password: title: Подтвердить новый пароль content: > signature: title: Подпись content: > Создайте опциональную <span class="doc-desc-title">Подпись</span>, которая будет появляться в конце Ваших Ответов на Заявки. Будет появляться эта <span class="doc-desc-title">Подпись</span> или нет - зависит от того, какой <span class="doc-desc-title">Шаблон Письма</span> будет использоваться в Ответе на Заявку. links: - title: Создайте Шаблоны Писем в Панели Администратора href: /scp/templates.php #This is popup help messages for the Staff Panel -> Dashboard -> Staff Directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Персонал content: > Таблица ниже отображает результаты согласно фильтру над ней. Если фильтр не выбран, тогда отображается весь <span class="doc-desc-title">Персонал</span> по страницам. Обратите внимание на секцию страниц внизу, которая может быть использована для навигации по всем результатам. apply_filtering_criteria: title: Применить Критерий Фильтрации content: > Выберите <span class="doc-desc-title">Отдел</span>, соответствующий Вашим текущим интересам. Вы можете также сделать поиск конкретного Сотрудника. #This is popup help messages for the Admin Panel -> Dashboard -> System Logs page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- system_logs: title: Системные журналы content: > Здесь Вы найдете записи журнала для исследования проблем (например, Ошибки или Предупреждения). links: - title: Настройте, какие типы событий заносятся в журнал, установив <br /><span class="doc-desc-title">Уровень Журнала по Умолчанию</span>. href: /scp/settings.php?t=system date_span: title: Диапазон Дат content: > Выберите диапазон дат, которые Вы хотите видеть в <span class="doc-desc-title">Системных Журналах</span>. type: title: Тип content: > Выберите настройку для показа определенного типа активности. <span class="doc-desc-opt">Отладка</span> представляет собой самый нижний уровень, а <span class="doc-desc-opt">Ошибка</span> - самый высокий уровень серьезности. showing_logs: title: Показ…Журналов content: > Проверьте секцию <span class="doc-desc-title">Страница</span> внизу и убедитесь, что больше нет отображаемых страниц Системных Журналов. log_title: title: Имя Записи content: > Нажмите на заголовок <span class="doc-desc-title">Имя Записи</span>, если Вы хотите отсортировать результаты по полю <span class="doc-desc-title">Имя Записи</span>. log_type: title: Тип Записи content: > Нажмите на заголовок <span class="doc-desc-title">Тип Записи</span>, если Вы хотите отсортировать результаты по полю <span class="doc-desc-title">Тип Записи</span>. log_date: title: Дата Записи content: > Это дата генерации записи программой. Если Вы хотите отсортировать результаты по полю <span class="doc-desc-title">Дата Записи</span>, просто нажмите на заголовок <span class="doc-desc-title">Дата Записи</span>. (Используйте форму <span class="doc-desc-title">Диапазон Дат</span> выше для сужения периода записей.) ip_address: title: IP Адрес content: > Это <span class="doc-desc-title">IP</span><span class="doc-desc-title"> Адрес</span> сотрудника или клиента, который использовал osTicket в момент генерации журнала. #This is popup help messages for the Admin Panel -> Emails -> Banlist #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- ban_list: title: Черный список адресов электронной почты content: > Письма, полученные с адресов, находящихся в черном списке, будут автоматически отклонены. #This is popup help messages for the Admin Panel -> Emails -> Diagnostics #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- test_outgoing_email: title: Тестировать Исходящую Почту content: > Доставка почты зависит от настроек сервера (php.ini) и/или конфигурации SMTP. links: - title: Выберите адрес электронной почты, чтобы настроить Параметры SMTP (Исходящие) href: /scp/emails.php from: title: От content: > to: title: Кому content: > subject: title: Тема content: > message: title: Сообщение content: > #This is popup help messages for the Admin Panel -> Emails -> Add New Email #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket_help_topic: title: Новая категория Заявки content: > Выберите <span class="doc-desc-title">Категорию Заявки</span>, которая будет автоматически привязана к Заявкам, созданным с этого Адреса Почты. <br/><br/> Формы, связанные с этой Категорией проблем, будут добавлены в Заявку, но не будут содержать данных. links: - title: Управление Категориями Заявок href: /scp/helptopics.php new_ticket_priority: title: Приоритет новой Заявки content: > Выберите <span class="doc-desc-title">приоритет</span> для новых Заявок, созданных через этот Адрес Почты. new_ticket_department: title: Отдел для новых Заявок content: > Выберите <span class="doc-desc-title">Отдел</span>, которому будут направляться Заявки, созданные через этот Адрес Почты. links: - title: Управление Отделами href: /scp/departments.php auto_response: title: Автоответ на новую Заявку content: > Вы можете отключить Автоответ, отправляемый Пользователю, когда новая Заявка создается через этот Адрес Почты. userid: title: Имя пользователя content: > Имя пользователя используется в процессе аутентификации по электронной почте. Мы принимаем одиночные адресные строки, строки общего почтового ящика, строки имени сервера + имени пользователя и их комбинацию. links: - title: Больше информации href: https://docs.osticket.com/en/latest/Admin/Emails/Emails.html username: title: Имя пользователя content: > password: title: Пароль content: > login_information: title: Информация о Логине Почты content: > <span class="doc-desc-title">Имя Пользователя</span> и <span class="doc-desc-title">Пароль</span> требуются для получения почты из ящиков IMAP / POP, а также для отправки писем через SMTP. mail_account: title: Получение Почты content: > Получение писем из удаленного ящика IMAP или POP и их преобразование в Заявки в Вашей системе помощи. links: - title: Управление <span class="doc-desc-title">Запросом Писем</span> и настройками <span class="doc-desc-title">AutoCron</span>. href: /scp/settings.php?t=emails host_and_port: title: Удаленный хост content: > Введите <span class="doc-desc-title">имя хоста</span> и номер <span class="doc-desc-title">порта</span> вашего почтового сервера. Эта информация может быть доступна в документации к вашей учетной записи хостинга или у вашего администратора электронной почты. <br/><br/> При использовании нестандартного номера <span class="doc-desc-title">порта</span> с включенным <span class="doc-desc-title">шифрованием</span> добавьте к имени хоста префикс ssl:// или tls://, для указания на поддерживаемое шифрование. <br/><br/>Чтобы принудительно установить простое соединение даже при использовании стандартного шифрования <span class="doc-desc-title">порта</span>, используйте префикс plain://. mailbox_folder: title: Папка почты content: > Введите имя <span class="doc-desc-title">Папки</span>, из которой необходимо делать выборку писем. Если оставить пустым, то система будет брать письма из папки INBOX (входящие). protocol: title: Протокол электронной почты content: > Выберите протокол почтового ящика, поддерживаемый вашим удаленным почтовым сервером. Настоятельно рекомендуется использовать IMAP через защищенный порт. authentication: title: Аутентификация content: > Для поддержки Современной Аутентификация требуется установить подключаемый модуль <span class="doc-desc-title">OAuth2 Plugin</span>. links: - title: Скачать Подключаемый Модули osTicket href: https://osticket.com/download/ fetch_frequency: title: Частота Выборки content: > Укажите, как часто, в минутах, система будет опрашивать почтовый ящик. <br/><br/> Это определит среднюю задержку получения Автоответа после отправления Пользователем письма на этот адрес. emails_per_fetch: title: Писем На Выборку content: > Введите количество писем, обрабатываемых за раз. fetched_emails: title: Выбранные Письма content: > Выберите, что делать с обработанными письмами: <br/><br/> <span class="doc-desc-opt"><b>Переместить в Папку</b></span>: Это переместит письмо из папки ВХОДЯЩИЕ в папку, которую Вы укажете. Если папка еще не существует на сервере, система попытается создать ее автоматически. (<b>Рекомендуется</b>) <hr> <span class="doc-desc-opt"><b>Удалить Письма</b></span>: Это удалит письмо из папки ВХОДЯЩИЕ после обработки. <hr> <span class="doc-desc-opt"><b>Ничего Не Делать</b></span>: Это оставит письмо во ВХОДЯЩИХ. Система запишет идентификатор письма, чтобы не получать его снова. Тем не менее, этот вариант может привести к созданию дублирующих Заявок. (<em>Не Рекомендуется</em>) smtp_settings: title: Настройки SMTP content: > Письмо, отправляемое от службы помощи, может быть отправлено через сервер SMTP. Этот вариант рекомендуется, если возможен, так как он увеличивает вероятность доставки писем и уменьшает вероятность того, что письма будут отмечены как спам. header_spoofing: title: Разрешить Подмену Заголовков content: > Включите для того, чтобы разрешить отправлять письма из этого ящика от другого адреса вместо указанного в настройке <span class="doc-desc-title">Адрес Электронной Почты</span> выше. <br/><br/> Эта настройка обычно используется при отправке писем от псевдонимов этого почтового ящика. strict_matching: title: Strict Email Matching content: > <b>Enable</b> this option to require the Email Address and the Token's Resource Owner to match. This is useful for preventing accidental authorization of a completely different account. <br><br> <b>Disable</b> this option to allow a different Resource Owner for the Token than the Email Address. This is useful for Shared Mailboxes/Aliases/etc. where you need to use a Service Account or Global Admin to authorize on behalf of the email. #This is popup help messages for the Admin Panel -> Emails -> Templates #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- email_templates: title: Шаблоны Электронной Почты content: > Наборы Шаблонов Электронной Почты используются для отправки Автоответов и Оповещений на различные события, которые могут происходить за время жизни Заявки. template_to_clone: title: Шаблон для Клонирования content: > Выберите Набор Шаблонов для клонирования или просто начните со стандартных шаблонов электронной почты. language: title: Язык content: > Выберите желаемый язык под <span class="doc-desc-opt">стандартный</span> <span class="doc-desc-title">Набор Шаблонов Электронной Почты</span>. Языковые пакеты доступны на osTicket.com. links: - title: Языковые пакеты osTicket href: https://osticket.com/download status: title: Статус content: > <span class="doc-desc-opt">Включенные</span> Наборы Шаблонов доступны для привязки к Отделам и к установке в системе по умолчанию. Используемые Наборы Шаблонов не могут быть <span class="doc-desc-opt">Отключены</span>. #This is popup help messages for the Admin Panel -> Settings -> System page #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- form_title: title: Заголовок формы content: > Этот текст заголовка отображается в сером блоке выше поля формы form_instructions: title: Инструкция формы content: > Вы можете добавить дополнительные инструкции, которые помогут пользователю в контексте формы и возможно укажут как выделить необходимые данные. field_sort: title: Положение Поля content: > Нажмите на значок стрелки вверх-вниз и перетащите строку поля для сортировки внутри этой формы. Настройки сортировки не вступят в силу до тех пор, пока форма не будет сохранена. field_label: title: Заголовок поля content: > Этот заголовок отображается как подсказка для поля ввода. Обычно, поле с коротким ответом будет отображено так:<br> <strong>Заголовок:</strong> <input type="text"> field_type: title: Тип содержимого поля content: > Используется для определения типа входных данных, ожидаемых от пользователя. Вы можете выбрать из вариантов: короткий или длинный ответ, номер телефона, дата и время, флажок, выпадающий список или настраиваемые списки. links: - title: Настраиваемые списки href: /scp/lists.php field_visibility: title: Видимость поля content: > Выберите настройки видимости и доступности данного поля. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Настройка</th> <th>Результат</th></tr> <tr><td>Опционально</td> <td>Сотрудники и Конечные Пользователи могут видеть это поле, но не должны отвечать.</td></tr> <tr><td>Обязательно</td> <td>Сотрудники и Конечные Пользователи могут видеть это поле, и должны отвечать.</td></tr> <tr><td>Обязательно для Конечных Пользователей</td> <td>Сотрудники и Конечные Пользователи могут видеть это поле, но только Конечные Пользователи должны отвечать.</td></tr> <tr><td>Обязательно для Сотрудников</td> <td>Сотрудники и Конечные Пользователи могут видеть это поле, но только Сотрудники должны отвечать.</td></tr> <tr><td>Внутреннее, Опционально</td> <td>Сотрудники могут видеть данное поле, но ответ не требуется.</td></tr> <tr><td>Внутреннее, Обязательно</td> <td>Сотрудники могут видеть данное поле, и необходимо предоставить ответ.</td></tr> <tr><td>Только для Конечных Пользователей</td> <td>Только Конечные Пользователи могут видеть данное поле, и необходимо предоставить ответ.</td></tr> </tbody></table> field_variable: title: Автоматизация Поля content: > Данные поля будут доступны для электронной почты и страницы шаблонов через имя, используемое в этом столбце. Например, поля в общей форме для заявки будут доступны через <code>%{ticket.variable}</code>, где <strong>переменные</strong> — это имя используется в этом столбце.<br><br><em>Информация о компании доступна через <code>%{</code><code>company.variable}</code> и информация о пользователе доступна через <code>%{ticket.user.variable}</code></em> field_delete: title: Удалить это поле content: > Проверьте и сохраните форму, чтобы удалить поле из этой формы.<br><br><em>Удаление поля не удаляет ранее введенные данные. Например, если заявка была создана с учетом этих полей, то удаление поля из этой формы не удаляет данные в Заявке.</em> #Help popup items for the installer #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_name: title: Название Службы Поддержки content: | <p>Название вашей службы поддержки, например, Служба Поддержки [Название Компании]</p> system_email: title: Email системы по умолчанию content: | <p>Адрес электронной почты по умолчанию, например, support@yourcompany.com. Позже Вы сможете добавить другие адреса.</p> default_lang: title: Язык системы по умолчанию content: | <p>Начальные данные для этого языка будут установлены в базу данных. Например, почтовые шаблоны и системные страницы по умолчанию.</p> links: - title: Языковые пакеты osTicket href: 'https://osticket.com/download/#ostLang' first_name: title: Имя content: | <p>Имя администратора</p> last_name: title: Фамилия content: | <p>Фамилия администратора</p> email: title: Адрес email content: | <p>Email администратора. Должен отличаться от основного Email системы.</p> username: title: Имя пользователя content: | <p>Логин администратора. Должен быть не менее трех символов</p> password: title: Пароль content: | <p>Пароль администратора. Должен быть 6 (шесть) символов или более.</p> password2: title: Подтвердить пароль content: | <p>Введите пароль повторно. Пароли должны совпадать.</p> db_prefix: title: Префикс таблиц MySQL content: | <p>Для osTicket необходим префикс таблиц, чтобы избежать возможных конфликтов в общей базе данных.</p> db_host: title: Имя хоста MySQL content: | <p> Большинство серверов используют 'localhost', для имени хоста локальной базы данных. Используйте свое имя хоcта, если 'localhost' не подходит. </p> <p> Порт по умолчанию указан в php.ini. Нестандартный номер порта, должен быть указан как <code>hostname:port</code> </p> db_schema: title: База данных MySQL content: | <p>Имя базы данных для osTicket.</p> db_user: title: Имя пользователя MySQL content: | <p>Пользователь MySQL должен иметь полный доступ к базе данных.</p> db_password: title: Пароль MySQL content: | <p>Пароль вышеуказанного пользователя MySQL.</p> #This is popup help messages for the Staff Panel -> Knowledgebase -> Canned Responses -> Add New Response #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- canned_response: title: Готовый Ответ content: > Создайте <span class="doc-desc-title">Готовый Ответ</span>, который будет включен в ответ на Заявку. Фактически, вы можете включить столько <span class="doc-desc-title">Готовых Ответов</span>, сколько вы хотите в ответе на Заявку. Они также могут быть включены в настройку <span class="doc-desc-title">Автоответа Заявки</span>, устанавливаемую через <span class="doc-desc-title">Фильтр Заявок</span>. links: - title: Установка Фильтра Заявок href: /scp/filters.php canned_attachments: title: Готовые Вложения content: > Добавьте файл, который будет автоматически включен в ответ на Заявку, которая использует новый <span class="doc-desc-title">Готовый Ответ</span>. #This is popup help messages for the Staff Panel -> Knowledgebase -> Add New Category -> FAQ Category (Form) #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Staff Panel -> Knowledgebase -> FAQ #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- listing_type: title: Тип Списка content: > Выберите <span class="doc-desc-opt">Публичный (публиковать)</span>, если Вы хотите, чтобы этот <span class="doc-desc-title"> FAQ</span> был опубликован в публичной базе знаний, если родительская категория публична. links: - title: Сделать базу знаний общедоступной для клиентского портала href: /scp/settings.php?t=kb #This is popup help messages for the Admin Panel -> Manage -> API Keys #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- api_key: title: Ключ API content: > Ключи API используются для проверки подлинности клиентов, которые отправляют новые Заявки через Интерфейс Программирования Приложений (API). Ключи API используются вместо паролей. Так как ключи API могут быть отправлены в незашифрованном виде, они привязываются к IP-адресу каждого клиента. links: - title: Документация по API osTicket href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP Адрес content: > Сетевой IP-адрес клиента. Каждый уникальный IP-адрес клиента потребует отдельных ключей API #This is popup help messages for the Admin Panel -> Manage -> Add New Custom List #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- custom_lists: title: Настраиваемые списки content: > Ваши <span class="doc-desc-title">пользовательские списки</span> позволят Вам создавать выпадающие списки с предустановленными вариантами, из которых Клиент сможет выбрать, когда он будет использовать Ваши <span class="doc-desc-title">Пользовательские Формы</span>. Если Вы хоите использовать этот <span class="doc-desc-title">пользовательский список</span> как <span class="doc-desc-title">цель</span> для <span class="doc-desc-title">Фильтра Заявок</span>, обязательно добавьте этот список к Вашей форме <span class="doc-desc-title">Детали Заявки</span>. name: title: Имя content: > plural_name: title: Имя во Множественном Числе content: > sort_order: title: Порядок Сортировки content: > list_s_initial_items: title: Первоначальные Элементы Списка content: > value: title: Значение content: > extra: title: Дополнительно content: > Аббревиатуры и подобное. Если Вы используете внутренние коды для элементов списка, эти коды и аббревиатуры могут быть введены в этой колонке. Если пользовательский список визуализируется как <span class="doc-desc-option"> TypeAhead</span>, эти аббревиатуры смогут использоваться для поиска элементов пользовательского списка. #This is popup help messages for the Admin Panel -> Manage -> Filter #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- execution_order: title: Порядок Выполнения content: > Введите номер, который управляет приоритетом фильтра. Чем ниже номер, тем более высокий приоритет будет иметь этот фильтр при выполнении по сравнению с другим фильтром, который может иметь более высокий порядок выполнения. <br><br> Если Вы хотите чтобы этот фильтр был последним фильтром, применяемым при совпадении, включите <span class="doc-desc-title">Прекратить Дальнейшую Обработку При Совпадении</span>. target_channel: title: Канал content: > Выберите целевой <span class="doc-desc-title">Канал</span> для Вашего <span class="doc-desc-title">Фильтра Заявок</span>. <span class="doc-desc-title">Канал</span> - это источник, через который Заявка попала в систему. <br><br> К примеру, если Вы выберете <span class="doc-desc-opt">Веб Формы</span>, это будет означать, что Вы хотите, чтобы <span class="doc-desc-title">Фильтр Заявок</span> применялся к тем Заявкам, которые пришли из веб-формы Портала Клиента. rules_matching_criteria: title: Критерий Соответствия Правилам content: > Выберите, насколько гибкими должны быть совпадения с Вашим <span class="doc-desc-title">Фильтром Заявок</span>. Если Вы хотите, чтобы <span class="doc-desc-title">Фильтр Заявок</span> удовлетворял любому из правил - выберите <span class="doc-desc-opt">Соответствовать Любому</span>. Если Вы хотите, чтобы <span class="doc-desc-title">Фильтр Заявок</span> удовлетворял <em><strong>всем правилам</strong></em> - выберите <span class="doc-desc-opt">Соответствовать Всем</span>. reject_ticket: title: Отклонить заявку content: > Если эта опция включена, дальнейшая обработка останавливается, и все другие варианты действий ниже будут игнорироваться при совпадении. reply_to_email: title: Электронная Почта для Ответа content: > Включите опцию, если Вы хотите, чтобы Ваша Служба Помощи учитывала заголовок <span class="doc-desc-title">Адрес Ответа</span> почтового приложения Пользователя. Это поле имеет смысл, только если <span class="doc-desc-title">Канал</span> вверху включает вариант <span class="doc-desc-opt">Электронная Почта</span>. ticket_auto_response: title: Отключить Автоответ Заявки content: > <em>Внимание: Это переопределит любые установки <span class="doc-desc-title">Отдела</span> или <span class="doc-desc-title">Автоответчика</span>.</em> canned_response: title: Готовый Автоответ content: > Выберите <span class="doc-desc-title">Готовый Ответ</span>, если Вы хотите отправлять письмо пользователю при совпадении <span class="doc-desc-title">Фильтра Заявок</span>. Используемый шаблон <span class="doc-desc-title">Автоответа на Новую Заявку</span> зависит от того, какой <span class="doc-desc-title">набор шаблонов</span> установлен по умолчанию, или от соответствующего Заявке <span class="doc-desc-title">Отдела</span>. links: - title: Управление Готовыми Ответами href: /scp/canned.php - title: Управление Наборами Шаблонов href: /scp/templates.php - title: Шаблон Автоответа на Новую Заявку href: /scp/templates.php?id=2&a=manage department: title: Отдел content: > Выберите, какому <span class="doc-desc-title">Отделу</span> должны быть назначены совпадения <span class="doc-desc-title">Фильтра Заявок</span>. links: - title: Управление Отделами href: /scp/departments.php priority: title: Приоритет content: > Выберите уровень <span class="doc-desc-title">Приоритет</span>а, который должен быть применен к совпадениям <span class="doc-desc-title">Фильтра Заявок</span>.<br /> <br /> <em>Внимание: Это переопределит установки <span class="doc-desc-title">Отдел</span>а или <span class="doc-desc-title">Категории Заявки</span>.</em> sla_plan: title: План SLA content: > Выберите <span class="doc-desc-title">План SLA</span>, который должен применяться к совпадениям <span class="doc-desc-title">Фильтра Заявок</span>. links: - title: Управление Планами SLA href: /scp/slas.php auto_assign: title: Автоназначение content: > Выберите Сотрудника или Команду, которым должны быть назначены совпадения <span class="doc-desc-title">Фильтра Заявок</span>. links: - title: Управление Сотрудниками href: /scp/staff.php - title: Управление командами href: /scp/teams.php help_topic: title: Категория заявки content: > Выберите <span class="doc-desc-title">Категорию Заявки</span>, которая должна применяться к совпадениям <span class="doc-desc-title">Фильтра Заявок</span>. links: - title: Управление Категориями Заявок href: /scp/helptopics.php admin_notes: title: Заметки Администратора content: > Эти заметки видны только тем, чей тип учетной записи - ‘<span class="doc-desc-title">Администратор</span>.’ #This is popup help messages for the Admin Panel -> Manage -> Help Topic #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- help_topic_information: title: Информация о Категории Заявки content: > <span class="doc-desc-title">Категории Заявок</span> управляют тем, какая информация собирается от Пользователей и как Заявки направляются или назначаются. topic: title: Название Категории content: > Уникальное имя Категории Заявки. htstatus: title: Статус content: > Если отключено или архивировано, то эта <span class="doc-desc-title">Категория Заявки</span> не будет доступна. status: title: Статус заявки content: > Выберите статус, присваиваемый новым заявкам, относящимся к этому <span class="doc-desc-title">Разделу справки</span>. <br><br> Фильтр заявок может изменять статус заявки. type: title: Тип content: > Если <span class="doc-desc-title">Категория Заявки</span> отмечена как Приватная, то она будет доступна для выбора Сотрудниками только тогда, когда Сотрудник открывает новую Заявку в Панели Сотрудников. parent_topic: title: Родительская категория content: > Выберите Родительскую Категорию, которой эта <span class="doc-desc-title">Категория</span> будет принадлежать. Родительская Категория будет показываться первой в списке, с этой <span class="doc-desc-title">Катогорией</span> после родительской. custom_form: title: Пользовательская Форма content: > Пользовательские Формы помогут Вам получить больше конкретной информации, относящейся к этому <span class="doc-desc-title">Разделу Справки</span>, от Пользователей. links: - title: Управление Пользовательскими Формами href: /scp/forms.php priority: title: Приоритет content: > Выберите Приоритет, назначаемый новым Заявкам, относящимся к этому <span class="doc-desc-title">Разделу Справки</span>. <br><br> Фильтры Заявок могут переопределять Приоритет новых Заявок. department: title: Отдел content: > Выберите Отдел, которому будут направляться новые Заявки в рамках этой Категории Заявок. links: - title: Управление Отделами href: /scp/departments.php sla_plan: title: План SLA content: > Выберите план SLA, ассоциированный с этой <span class="doc-desc-title">Категорией Заявок</span>. <br><br> Этот выбор переопределит любой выбранный план SLA Отдела links: - title: Управление Планами SLA href: /scp/slas.php thank_you_page: title: Страница Благодарности content: > Выберите Страницу Благодарности, на которую Пользователь будет направляться после открытия Заявки под этой <span class="doc-desc-title">Категорией Заявок</span>. links: - title: Управление Страницами Благодарности href: /scp/pages.php auto_assign_to: title: Автоназначение Новых Заявок content: > При необходимости, выберите Сотрудника или Команду для автоназначения Заявок, открытых с этой <span class="doc-desc-title">Категорией Заявок</span> <br><br> Фильтр Заявок может переопределить назначение. links: - title: Управление Персоналом и Командами href: /scp/staff.php ticket_auto_response: title: Автоответ на Заявку content: > Если отмечено, установка отключит автоответы на новые Заявки для этой <span class="doc-desc-title">Категории Заявок</span>. <br><br> Это переопределяет настройку автоответчика для <span class="doc-desc-title">Отдел</span>а, а также глобальные настройки <span class="doc-desc-title">Автоответчик</span>а. links: - title: Настройки Автоответчика href: /scp/settings.php?t=autoresp custom_numbers: title: Другой формат нумерации заявок content: > Выберите другой формат нумерации заявок, созданных в этом разделе. Посмотрите подсказки на странице Настройки/Заявки для более подробной информации о настройках. #This is popup help messages for the Admin Panel -> Manage -> Pages #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- site_pages: title: Страницы Сайта content: > Страницы сайта могут служить миниатюрной Системой Управления Контентом (CMS). Вы можете определить несколько целевых, автономных страниц и страниц благодарности, и задать их в настройках компании и разделов справки. links: - title: Параметры Компании href: /scp/settings.php?t=pages type: title: Тип content: > <span class="doc-desc-opt">Автономная</span> страница отображается в клиентском портале, если Ваша служба помощи отключена. <span class="doc-desc-opt">Целевая</span> страница показывается на домашней странице Вашего клиентского портала. Страница <span class="doc-desc-opt">Благодарности</span> показывается после того, как пользователь отправил Заявку. <span class="doc-desc-opt">Другие</span> страницы могут использоваться в качестве простой системы управления контентом (CMS). #This is popup help messages for the Admin Panel -> Manage -> Schedules #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- schedule: title: Определение расписания content: > <b>Имя</b>: Уникальное имя для расписания. <hr> <b>Тип</b>: Выберите тип расписания. <span class="doc-desc-title">Рабочие часы</span> определяют часы, включаемые при расчете часов SLA, тогда как <span class="doc-desc-title">Нерабочие часы</span> определяют часы, которые исключаются. <hr> <b>Часовой пояс</b>: Выберите часовой пояс для расписания. Рекомендуется оставить его пустым в случае работы с<span class="doc-desc-title">разными</span>часовыми поясами. <br><br> Если не указывать часовой пояс, отчет времени будет вестись согласно текущего часового пояса. #This is popup help messages for the Admin Panel -> Manage -> SLA Plan #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- name: title: Имя content: > Выберите понятное имя для этого <span class="doc-desc-title">Плана SLA</span>, которое будет отражать его назначение. grace_period: title: Льготный Период content: > Определите количество часов после создания заявки, по истечении которых она будет автоматически помечена как просроченная. <br><br> Часы отсчитываются согласно определенного расписания. Порядок расчета: сперва график работы Отдела, затем SLA и последний - график системы по умолчанию. Если Расписание не настроено, часы отсчитываются 24/7 (даже после рабочего времени) до тех пор, пока Заявка не будет просрочена. transient: title: Переходные content: > Переходные SLA считаются временными и могут быть переопределены непереходными SLA при перемещении между <span class="doc-desc-opt">Отдел</span>ами, или когда их <span class="doc-desc-title">Категория Заявки</span> меняется. schedule: title: График content: > Выберите Расписание которое будет использоваться этим SLA при истечении времени выполнения Заявок.<br><br>Обратите внимание, что настройки Отдела могут переопределить это расписание. links: - title: Управление расписаниями href: /scp/schedules.php #This is the view / management page for an organization in the user #directory #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- org_sharing: title: Общедоступная заявка content: > <p> Общий доступ других отделов к заявкам, позволяет получить доступ сотрудников к заявкам, принадлежащих другим сотрудникам отдела. </p> <p class="info-banner"> <i class="icon-info-sign"></i> Соавторы всегда имеют доступ к заявкам. </p> email_domain: title: Главный домен e-mail content: > Пользователи могут автоматически добавляться в этот отдел на основе их электронной почты (домена). Используйте поле ниже, чтобы ввести один или несколько доменов, разделенных запятыми. Например, введите <code>mycompany.com</code> для пользователей с адресами электронной почты, оканчивающиеся на @mycompany.com #This is popup help messages for the Admin Panel -> Settings -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- agent_name_format: title: Формат имени сотрудника по-умолчанию content: > Выберите формат для имен во всей системе. Шаблоны электронной почты будут использовать его для имен, если другой формат не указан в переменной. staff_identity_masking: title: Маскировать личность сотрудника content: > Если этот параметр включен, это позволит скрыть имя сотрудника от клиента во время общения. disable_agent_collabs: title: Отключить соавторов агента content: > Если этот параметр включен, агенты, добавленные пользователями в качестве соавторов, будут автоматически отключены. Это полезно, когда пользователи вслепую добавляют агентов в поле CC, в результате чего агенты получают все оповещения участников. <br><br> <strong>Примечание:</strong> <br> Этот параметр является глобальным для всех заявок, созданных пользователем через API, электронную почту и получение. #Authentication settings agent_password_policy: title: Управление политикой паролей content: > Выберите <span class="doc-desc-title">парольную политику</span> для <span class="doc-desc-title">Агентов</span>. <br><br> Дополнительные политики могут быть добавлены при установке плагина <span class="doc-desc-title">Парольной политики</span>. allow_password_resets: title: Разрешить сброс пароля content: > Включите эту функцию, если Вы хотите отображать ссылку <span class="doc-desc-title">Забыли пароль</span> на <span class="doc-desc-title">странице входа сотрудников</span> после неудачной попытки входа. reset_token_expiration: title: Окно сброса пароля content: > Выберите продолжительность времени (в минутах), в течение которого <span class="doc-desc-title"> Токен Сброса Пароля</span> будет действующим. Когда Сотрудник запрашивает <span class="doc-desc-title">Сброс Пароля</span> - ему отправляется токен, который позволяет совершить сброс. staff_session_timeout: title: Максимальное время сеанса сотрудника content: > Выберите максимальное время бездействия (в минутах), после которого сотрудник автоматически выйдет из системы. <br><br> Если Вы хотите отключить <span class="doc-desc-title">тайм-аут сессии сотрудника</span> - введите 0. bind_staff_session_to_ip: title: Закреплять сеанс сотрудника за IP content: > Включите, если Вы хотите, чтобы сотрудники запоминались по их текущему IP при входе. <br><br> Эта настройка не рекомендуется для пользователей, которым назначается динамический IP-адрес. require_agent_2fa: title: Требовать двухфакторную авторизацию content: > Включите эту функцию, если вы хотите настроить дополнительный уровень аутентификации для агентов, когда они входят в службу поддержки. После того, как они правильно введут свое имя пользователя и пароль, им потребуется предоставить токен для завершения входа в службу поддержки. #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- page_title: title: Оповещения и уведомления content: > Оповещения и Уведомления - это автоматические сообщения по электронной почте, которые отправляются Сотрудникам при возникновении различных событий Заявки. ticket_alert: title: Оповещение о новой заявке content: > <p> Оповещение, которое отправляется Сотрудникам, когда создается новая Заявка. </p><p class="info-banner"> <i class="icon-info-sign"></i> Это оповещение не отправляется, если Заявка назначается автоматически на основании Фильтра Заявок или Категории. </p> links: - title: Стандартный Шаблон Оповещения о Новой Заявке href: /scp/templates.php?default_for=ticket.alert message_alert: title: Оповещение о новом сообщении content: > Оповещение, отправляемое Сотрудникам, когда к существующей Заявке добавляется новое сообщение от Пользователя. links: - title: Стандартный Шаблон Оповещения о Новом Сообщении href: /scp/templates.php?default_for=message.alert internal_note_alert: title: Уведомление про внутреннюю активность content: > Уведомлять сотрудников, когда появляется внутренняя активность, например, внутренняя заметка либо сотрудник ответил на заявку. links: - title: Стандартный Шаблон Активности Заявки href: /scp/templates.php?default_for=note.alert assignment_alert: title: Оповещение о Назначении Заявки content: > Оповещение, отправляемое Сотрудникам при назначении Заявки. links: - title: Стандартный Шаблон Оповещения о Назначении Заявки href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Извещение о передаче content: > Оповещение, отправляемое Сотрудникам, когда Заявка перемещается между Отделами. links: - title: Шаблон по умолчанию для Оповещения при передаче Заявки href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Оповещение о Просроченной Заявке content: > Оповещение, отправляемое Сотрудникам, когда Заявка становится просроченной на основании SLA или Даты Выполнения. links: - title: Стандартный Шаблон Оповещения об Устаревшей Заявке href: /scp/templates.php?default_for=ticket.overdue - title: Управление SLA href: /scp/slas.php system_alerts: title: Системные оповещения content: > Важные системные события отправляются Администратору (%{config.admin_email}). В зависимости от того, какой <span class="doc-desc-title">Уровень Журнала</span> установлен, события также записываются в <span class="doc-desc-title">Системные Журналы</span> links: - title: Посмотреть системные журналы href: /scp/logs.php - title: Изменить Адрес Электронной Почты Администратора href: /scp/settings.php?t=emails #This is popup help messages for the Admin Panel -> Settings -> Autoresponder #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- new_ticket: title: Новая заявка content: > Включите, если вы хотите, чтобы автоответ отправлялся Пользователю при создании новой Заявки. links: - title: Шаблон Автоответа на Новую Заявку href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: Новая Заявка от Персонала content: > Уведомление, отправляемое, когда Сотрудник создает Заявку от имени Пользователя. <em>Сотрудник может это переопределить при создании новой Заявки.</em> links: - title: Шаблон Уведомления о Новой Заявке href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: Подтверждение нового сообщения content: > Подтверждающее уведомление, отправляемое, когда к существующей Заявке добавляется новое сообщение. links: - title: Шаблон подтверждения нового сообщения href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: Уведомление о новом сообщении content: > Рассылать сообщения, полученные от отправителя Заявки, всем участникам Заявки. links: - title: Новый Шаблон Уведомления об Активности href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: Уведомление о превышении лимита content: > Уведомление об отказе Заявки, отправляемое Пользователю, когда нарушается <span class="doc-desc-title">Максимум Открытых Заявок</span>. links: - title: Шаблон Уведомления о Превышении Лимита href: /scp/templates.php?default_for=ticket.overlimit - title: Установить <em>максимум открытых Заявок</em> href: /scp/settings.php?t=tickets #This is popup help messages for the Admin Panel -> Settings -> Emails #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- default_email_templates: title: Набор шаблонов почты по умолчанию content: > Выберите <span class="doc-desc-title">Набор Шаблонов Почты</span>, используемый для отправки <span class="doc-desc-title">Автоответов</span> и <span class="doc-desc-title">Оповещений</span> о разных событиях, которые могут происходить за время жизни Заявки. <br><br> Отделам может быть назначен конкретный Набор Шаблонов Почты. links: - title: Управление наборами шаблонов почты href: /scp/templates.php default_system_email: title: Исходящая почта по умолчанию content: > Выберите адрес электронной почты, с которого будут отправляться исходящие письма. <br><br> <span class="doc-desc-title">Отдел</span> может установить собственный <span class="doc-desc-title">адрес</span>, который переопределит то, что установлено здесь. links: - title: Управление адресами почты href: /scp/emails.php default_alert_email: title: Электронная почта для Оповещений по умолчанию content: > Выберите адрес электронной почты, с которого Сотрудникам будут отправляться <span class="doc-desc-title">Оповещения и Уведомления</span>. links: - title: Управление адресами почты href: /scp/emails.php admins_email_address: title: Адрес почты администратора content: > Введите адрес электронной почты администратора, на который будут отправляться <span class="doc-desc-title">Системные Ошибки</span> и <span class="doc-desc-title">Оповещения о Новых Заявках</span> (если включено). links: - title: Управление оповещениями и уведомлениями href: /scp/settings.php?t=alerts email_fetching: title: Выборка Электронной Почты content: > Разрешить опрос IMAP/POP для сконфигурированных и включенных <span class="doc-desc-title">Почтовых Ящиков</span>. links: - title: Управление почтовыми ящиками href: /scp/emails.php enable_autocron_fetch: title: Получать Почту при помощи Auto-cron content: > Включает периодическую выборку писем с использованием внутреннего диспетчера задач, который запускается активностью Сотрудников. <br><br> Пожалуйста, обратите внимание, что письма не будут получаться, если никто не произвел вход в Панель Управления Персоналом. Для предсказуемых интервалов получения настоятельно рекомендуется внешний планировщик задач. links: - title: Использовать внешний планировщик заданий href: https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html strip_quoted_reply: title: Вырезать Цитируемый Ответ content: > Если включено, это удалит предшествующую корреспонденцию среди сообщений электронной почты. <br><br> Эта функция зависит от <span class="doc-desc-title">Тега Разделителя Ответа</span> ниже. reply_separator_tag: title: Тег Разделителя Ответа content: > Это маркер, указывает Пользователю, что отвечать следует над этой строкой. <br><br> <strong>Внимание:</strong> это имеет смысл, только если <span class="doc-desc-title">Вырезать Цитируемый Ответ</span> включено выше. emailed_tickets_priority: title: Приоритет Рассылаемых Заявок content: > Выберите, хотите ли Вы, чтобы приоритет/важность письма Пользователя (например, в OutLook) указывал приоритет новой Заявки. <br><br> Эта настройка может быть переопределена через <span class="doc-desc-title">Фильр Заявок</span>. links: - title: Создание и Управление Фильтрами Заявок href: /scp/filters.php accept_all_emails: title: Принимать Все Письма content: > Принимать письма от неизвестных Пользователей. <br><br> Отключение этой настройки приведет к тому, что такие Заявки будут отклоняться. accept_email_collaborators: title: Принимать Соавторов из Письма content: > Добавлять участников, включенных в поля <code><strong>Кому</strong></code> и <code><strong>Копия</strong></code> как соавторов Заявки. <br /><br /> <em>Соавторы могут всегда быть добавлены вручную Сотрудниками при просмотре Заявки.</em> default_mta: title: MTA по Умолчанию content: > <span class="doc-desc-title">MTA по Умолчанию</span> берет на себя процесс доставки электронной почты для исходящих писем без настройки SMTP. ticket_response_files: title: Вложения в ответах на заявку content: > Если этот параметр включен, все вложения, которые сотрудник может включить в ответ к заявке, будут также включены в ответ по электронной почте пользователю. verify_email_addrs: title: Проверка адресов электронной почты content: > Enable this option to check if the email address has a mail exchanger (MX) in the domain's DNS. This is useful to detect incorrectly typed email addresses. This is performed in addition to checking the email address wellformedness. #This is popup help messages for the Admin Panel -> Settings -> Knowledgebase #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- knowledge_base_settings: title: Настройки базы знаний content: > knowledge_base_status: title: Состояние базы знаний content: > Включите эту настройку, чтобы позволить Вашим пользователям самостоятельно получать доступ к Вашим основным публичным статьям базы знаний. <br><br> Категории и FAQ базы знаний могут быть сделаны внутренними (доступными к просмотру только Сотрудникам). links: - title: Управление базой знаний href: /scp/kb.php restrict_kb: title: Ограничение доступа к базе знаний content: > Включите этот параметр, чтобы закрыть доступ незарегистрированным пользователям к статьям базы знаний на пользовательском интерфейсе. links: - title: Параметры управления доступом href: /scp/settings.php?t=users canned_responses: title: Готовые Ответы content: > Включите эту настройку, чтобы позволить Сотрудникам использовать <span class="doc-desc-title">Готовые Ответы</span> при ответах на Заявку. links: - title: Управление Готовыми Ответами href: /scp/canned.php #This is popup help messages for the Account Panel -> #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- company_information: title: Информация о компании content: > Это относится к компании или организации, которые используют преимущества программного обеспечения osTicket и его персонала поддержки. Информация здесь будет появляться в подписях электронной почты (то есть, в колонтитуле), когда Сотрудники будут отвечать на Заявки. links: - title: Форма Информации о Компании href: /scp/forms.php?type=C landing_page: title: Главная Страница content: > <span class="doc-desc-title">Главная Страница</span> отображается на первой странице Вашего сайта поддержки. offline_page: title: Автономная Страница content: > <span class="doc-desc-title">Автономная Страница</span> отображается на сайте поддержки, когда отдел помощи не доступен - см. Панель Администратора -> Настройки -> Система -> Статус Отдела Помощи. default_thank_you_page: title: Страница благодарности по умолчанию content: > <span class="doc-desc-title">Страница Благодарности</span> показывается клиенту, когда <span class="doc-desc-title">Клиент</span> отправляет новую Заявку. <br/><br/> Страницы <span class="doc-desc-title">Благодарности</span> могут быть привязаны к категориям Заявок. logos: title: Логотипы content: > Вы можете кастомизировать <span class="doc-desc-title">Логотип</span>, который будет показываться Клиенту в Клиентском Портале (т.е., Вашем Сайте Поддержки). upload_a_new_logo: title: Загрузить новый логотип content: > Выберите изображение в форматах .gif, .jpg или .png. Мы пропорционально изменим размер отображения Вашего изображения. Однако, мы не изменим размер данных изображения. Поэтому, ради скорости загрузки, рекомендуется держать Ваше изображение близким к размеру изображения по умолчанию (817px × 170px). backdrops: title: Фон content: > Вы можете настроить <span class="doc-desc-title">фон</span> страницы, который будет отображаться на странице входа персонала. upload_a_new_backdrop: title: Загрузить новый фон content: > Выберите изображение в форматах .gif, .jpg, .png. Мы пропорционально изменим размер изображения. Однако, мы не изменим вес изображения. Поэтому, ради скорости загрузки изображения, рекомендуется уменьшить вес изображения (менее нескольких Мб) к размеру изображения по умолчанию (817px × 170px). Так же важно: Настройки PHP на максимальный размер вложений будет применяться в первую очередь. #This is popup help messages for the Admin Panel -> Settings -> System #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- helpdesk_status: title: Статус системы content: > Если статус меняется на <span class="doc-desc-opt">Автономный</span> - интерфейс клиента становится недоступен. Только Администраторам остается доступ к системе. helpdesk_url: title: URL системы content: > Этот URL является базовым для osTicket. Он будет использован в сообщениях электронной почты, для направления клиентов в Службу поддержки. helpdesk_name_title: title: Название/Имя системы content: > Это поле отображается на вкладке браузера - метатег title. Если URL системы добавлен в закладки, то это название и будет там отображаться. default_department: title: Отдел по умолчанию content: > Выберите <span class="doc-desc-title">Отдел</span> по умолчанию для Заявок, которые не направляются другому отделу автоматически. <br/><br/> Заявка может быть направлена на основании настроек категории Заявки, входящей почты и фильтра Заявок. default_schedule: title: Расписание по умолчанию content: > Выберите расписание по умолчанию, которое будет использоваться SLA при выходе Заявок на просрочку. links: - title: Управление расписаниями href: /scp/schedules.php force_https: title: Форсировать HTTPS content: > Этот параметр позволяет администраторам настраивать, хотят ли они принудительно использовать HTTPS для всей системы. Если этот параметр включен, любой запрос, использующий протокол HTTP, будет перенаправлен на протокол HTTPS. Обратите внимание, что это будет работать, только если у вас установлен сертификат SSL и настроен HTTPS на сервере. <br/><br/> <b>Примечание:</b><rb/> Это может повлиять на сценарии внешних скриптов. Ссылки на новые скрипты, включенные в <code>setup/scripts/</code> для обновлений. default_page_size: title: Размер страницы по умолчанию content: > Выберите количество элементов, отображаемых на страницу в Очередях Заявок в Панели Персонала. Каждый Сотрудник может также настроить это число для собственной учетной записи в разделе <span class="doc-desc-title">Мои Настройки</span>. default_log_level: title: Уровень детализации журнала по умолчанию content: > Определите минимальный уровень событий, которые будут записываться в <span class="doc-desc-title">системный журнал</span>. <span class="doc-desc-opt">Отладка</span> представляет самый низкий уровень серьезности, а <span class="doc-desc-opt">Ошибка</span> - самый высокий. Например, если Вы хотите видеть все события в <span class="doc-desc-title">Системном Журнале</span> - выберите <span class="doc-desc-opt">Отладка</span>. purge_logs: title: Очистить журналы content: > Определите, как долго Вы хотите хранить записи в <span class="doc-desc-title">Системных Жарналах</span>, прежде, чем они будут удалены. enable_richtext: title: Включить продвинутый редактор текста content: > Если включено, это позволит использовать дополнительное форматирование между Клиентами и Сотрудниками. enable_avatars: title: Показывать аватары в темах обращений content: > Включите эту опцию, чтобы показать <span class="doc-desc-title">аватары</span> в обсуждениях. <br><br><span class="doc-desc-title">Аватары</span> могут быть установлены в настройках сотрудников и пользователей. links: - title: Настройки сотрудников href: /scp/settings.php?t=agents - title: Настройки пользователя href: /scp/settings.php?t=users collision_avoidance: title: Ограничить время блокировки заявки сотрудником content: > Введите максимальную продолжительность времени, когда сотрудник имеет право удерживать блокировку заявки без какой-либо активности. <br><br>Введите <span class="doc-desc-opt">0</span>, чтобы отключить функцию блокировки. allow_iframes: title: Разрешать системные iFrame content: > Введите разделенный запятыми список URL-адресов/доменов, в которые будет вставлена система. Если оставить его пустым, система по умолчанию примет значение 'self'. Принимаются подстановочные знаки домена, схемы URL-адресов HTTP/HTTPS и номера портов. <br><br> <b>Пример:</b> <br> https://domain.tld, sub.domain.tld:443, http://*.domain.tld links: - title: Информация о синтаксисе (хост-источник) href: "https://developer.mozilla.org/ru/docs/Web/HTTP/Headers/Content-Security-Policy/frame-ancestors#Sources" acl: title: ACL (контроль доступа) content: > Введите разделенный запятыми список IP-адресов, чтобы разрешить доступ к системе. Существует четыре варианта выбора панелей, к которым будет применяться ACL. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Применить к</th> <th>Описание</th></tr> <tr><td>Отключено</td> <td>Отключает ACL вообще.</td></tr> <tr><td>Все</td> <td>Применяется ACL ко всем панелям. (т.е. Клиентский портал, Панель персонала, Панель администратора)</td></tr> <tr><td>Клиентский портал</td> <td>Применяет ACL только к клиентскому порталу.</td></tr> <tr><td>Панель персонала</td> <td>Применяет ACL только к Панели персонала и Панели администратора.</td></tr> </tbody></table> embedded_domain_whitelist: title: Разрешенный список встроенных доменов content: > Введите разделенный запятыми список доменов, которые будут занесены в белый список для iFrames, используемых в системе. Не вводите <code>http(s)</code> или <code>www</code> с доменом; будет принято только доменное имя. Это используется, когда вы хотите встроить контент в систему (например, YouTube video) через Клиентский портал, Базу знаний и т.д. Если вы добавите iFrame с доменом, не включенным в белый список, система автоматически удалит его. По умолчанию система позволяет использовать YouTube, Vimeo, DailyMotion и Microsoft Stream. <br><br> <b>Пример:</b> <br> domain.tld, sub.domain.tld #Date and time options date_time_options: title: Настройки даты и времени content: > Следующие настройки определяют параметры по умолчанию для даты и времени для системы поддержки пользователей. Вы можете использовать региональные значения по умолчанию для выбранного стандарта или использовать настройки форматов в соответствии с вашими уникальными требованиями. Обратитесь к строкам формата ICU в качестве эталона для настройки. Даты, показанные ниже, просто иллюстрируют результат их соответствующих значений. links: - title: См. синтаксис функции PHP Date href: http://userguide.icu-project.org/formatparse/datetime languages: title: Языки системы content: > Выберите язык для всей системы и дополнительные языки, чтобы интерфейс автоматически переключался на нужный язык для ваших сотрудников и пользователей. primary_language: title: Язык для всей системы content: > Содержание этого языка отображается у сотрудников и пользователей, если их соответствующие языковые предпочтения в настоящее время не выбраны. Это включает в себя содержание интерфейса, а также, пользовательский контент, такой как благодарственные страницы и сообщений электронной почты. <br/><br/> Это язык, на котором должны быть написаны не переводимые версии вашего контента. secondary_language: title: Дополнительные языки content: > Выберите параметры языковых предпочтений для Ваших сотрудников и пользователей. Интерфейс будет доступен на этих языках, а также пользовательский контент, например, благодарственных страниц и названия разделов справки и будет переводимый на эти языки. #Attachments attachments: title: Параметры вложений и хранения content: > Настройка сохранения вложений. default_storage_bk: title: Хранение файлов content: > Выберите способ хранений вложений. <br><br> Дополнительные службы хранения могут быть добавлены с помощью установки плагинов для хранения max_file_size: title: Максимальный размер файла content: > Выберите максимальный размер файла для вложений, загруженных сотрудниками. Это включает в себя вложения для заготовленных ответов, вложениях в базе знаний, а также вложениях в заявках и ответах на них. Максимальный размер файла в первую очередь будет проверяться в PHP функцией <code>upload_max_filesize</code>. links: - title: Настройки PHP ini href: "http://php.net/manual/ru/ini.core.php#ini.upload-max-filesize" files_req_auth: title: Требуется авторизация content: > Включите этот параметр, чтобы запретить показ вложений неавторизированным пользователям. То есть пользователи должны войти в систему (как конечные пользователи, так и сотрудники) для просмотра вложений. <br><br> С точки зрения безопасности имейте в виду, что браузер пользователя может сохранять ранее просмотренные файлы в кэше. Кроме того, срок действия всех ссылок на файлы в Службе поддержки автоматически истекает примерно через 24 часа. #This is popup help messages for the Admin Panel -> Settings -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Формат нумерации задач content: > Эти настройки используются для генерации номеров задач. Используйте знак решетки (`#`) в качестве цифр. Любой другой текст будет сохранен. <span class="doc-desc-title">Категории задач</span> могут иметь свои числовые форматы. <br/><br/> Например, для шестизначных номеров используйте код <code>######</code>. sequence_id: title: Последовательность нумерации задач content: > Выберите последовательность, из которой задачи получают новые номера. Система имеет увеличивающиеся последовательность и случайную последовательность по-умолчанию. Вы можете создать столько последовательностей, сколько хотите. default_sla: title: Базовое SLA content: > Выберите соглашение об уровне обслуживания по-умолчанию для контроля того, как долго задача может оставаться открытой до её перемещения в просроченные. links: - title: Создать больше профилей SLA href: /scp/slas.php default_priority: title: Приоритет по умолчанию content: > Выберите <span class="doc-desc-title">приоритет</span> по-умолчанию для выполнения задач, у которых не будет автоматического назначения. task_attachment_settings: title: Вложения к задаче content: > Настройка параметров для файлов прикрепленных к полю <span class="doc-desc-title">описание</span>. Эти настройки используются для всех новых задач и новых сообщений независимо от их источника (портал, электронная почта, Api и т. д.). page_title: title: Оповещения и уведомления content: > Оповещения и уведомления - это автоматические сообщения по электронной почте, которые отправляются сотрудникам при возникновении различных событий в задаче. task_alert: title: Оповещение о новой задаче content: > <p> Оповещение, которое отправляется сотрудникам, когда создается новая задача. </p><p class="info-banner"> <i class="icon-info-sign"></i> Это оповещение не отправляется, если задача назначается автоматически на основании фильтра задач или категории. </p> links: - title: Шаблон оповещения по-умолчанию для новой задачи href: /scp/templates.php?default_for=task.alert activity_alert: title: Оповещение о новой активности content: > Оповещение, отправляемое сотрудникам, когда к существующей задаче добавляется новое сообщение от пользователя. links: - title: Шаблон оповещения по-умолчанию о новой активности href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: Оповещение о назначении задачи content: > Оповещение, отправляемое сотрудникам о назначении заявки. links: - title: Шаблон по-умолчанию для оповещения о задаче href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: Оповещение о передаче задачи content: > Оповещение, отправляемое сотрудникам, когда задача перемещается между отделами. links: - title: Шаблон по-умолчанию о перемещении задачи href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: Оповещение о просроченной задаче content: > Оповещение, отправляемое сотрудникам, когда задача становится просроченной на основании SLA или даты выполнения. links: - title: Шаблон по-умолчанию для уведомления о просроченной задаче href: /scp/templates.php?default_for=task.overdue.alert - title: Управление SLA href: /scp/slas.php #This is popup help messages for the Admin Panel -> Settings -> Tickets #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- number_format: title: Формат номеров Заявок content: > Эти настройки используются для генерации номеров заявок. Используйте знак решетки (`#`) в качестве размещаемых цифр. Любой другой текст будет сохранен. <span class="doc-desc-title"> Категории Заявок</span> могут иметь пользовательские числовые форматы. <br/><br/> Например, для шестизначных номеров используйте код <code>######</code>. sequence_id: title: Последовательность нумерации заявок content: > Выберите последовательность нумерации новых заявок. Система может использовать нумерацию по возрастанию или случайную нумерацию по умолчанию. Вы можете выбрать нужный Вам вариант нумерации заявок. Используйте различные варианты в настройках <span class="doc-desc-title"> Формата Нумерации Заявок </span> для категорий заявок. queue_bucket_counts: title: Счётчик верхнего уровеня content: > Этот параметр используется для скрытия или отображения количества билетов в очередях главного уровня. Возвращайся к тому, что было раньше. default_ticket_status: title: Статус по умолчанию для новых заявок content: > Выберите статус по умолчанию для новых заявок. Статус может быть определен для каждой категории, если это необходимо. Настройка также может быть изменена с помощью фильтра заявок. links: - title: Управление статусами заявок href: /scp/lists.php?type=ticket-status default_sla: title: Базовое SLA content: > Выберите соглашение об уровне обслуживания по умолчанию для контроля того, как долго заявка может оставаться открытой до её перемещения в просроченные. links: - title: Создать больше профилей SLA href: /scp/slas.php default_ticket_queue: title: Умалчиваемая Очередь Заявок content: > Параметр для определения очереди по умолчанию для Агентов при входе в систему. Агенты также могут установить свою очередь по умолчанию на вкладке «Профиль», чтобы переопределить этот параметр. default_priority: title: Приоритет по умолчанию content: > Выберите <span class="doc-desc-title">приоритет</span> по умолчанию для Заявок, которым другой приоритет не назначается автоматически. <br/><br/> Приоритет может быть назначен через настройки категории Заявки, отдела или фильтра Заявок. maximum_open_tickets: title: Максимально открытых заявок content: > Выберите максимальное <em>число</em> Заявок, которое Пользователю разрешается иметь <strong>открытыми</strong> в Вашей службе помощи. <br><br> Введите <span class="doc-desc-opt">0 </span>, если Вы предпочитаете отключить это ограничение. email_ticket_priority: title: Приоритет Почтовой Заявки content: > Использовать приоритет письма, назначенный почтовой службой адресата show_related_tickets: title: Показать Связанные Заявки content: > Показать все связанные Заявки при входе пользователя - в противном случае, доступ ограничен одной Заявкой за вход human_verification: title: Проверка Человека content: > Включить CAPTCHA на Клиентском Портале для проверки, что входящая Заявка - результат активности человека. <br><br> Требует библиотеку GDLib claim_tickets: title: Авто-назначение Заявки при ответе content: > Включите этот параметр, чтобы автоматически назначать не назначенные заявки отвечающему сотруднику. <br><br> Вновь открытые заявки всегда присваиваются последнему сотруднику, если автоматическое назначение при повторном открытии не отключено на уровне отдела. auto_refer: title: Автоматически отвечать при закрытии content: > Включите это, чтобы автоматически перенаправлять заявки назначенному или закрывающему агенту при закрытии заявки. <br><br> Это необходимо, если вы хотите предоставить агентам с ограниченным доступом постоянный доступ к назначенным заявкам после их закрытия. collaborator_ticket_visibility: title: Видимость Заявок Соавтору content: > Если этот параметр Включен, Пользователи будут видеть ВСЕ Заявки, в которых они участвуют, при входе на веб-портал. <br><br> Если этот параметр Отключен, Пользователи смогут видеть только свои собственные Заявки при входе на веб-портал. require_topic_to_close: title: Требуется Категория для Закрытия content: > Если этот параметр Включен, Заявка должна иметь Категорию для закрытия Сотрудником allow_external_images: title: Разрешить внешние изображения content: > Если этот параметр включен, система разрешит внешние встроенные изображения с допустимым расширением изображения (.png, .jpg, .jpeg, .gif). Если отключено, система исключит любые внешние встроенные изображения. Следует отметить одно предостережение: если параметр отключен, мы по-прежнему будем хранить внешние встроенные изображения с допустимым расширением изображения на случай, если параметр будет повторно включен в будущем. assigned_tickets: title: Назначенные заявки content: > Включите эту функцию для исключения назначенных заявок из <span class="doc-desc-title">Очереди Открытых Заявок</span>. answered_tickets: title: Заявки получившие ответ content: > Включите эту функцию, чтобы показывать отвеченные Заявки в <span class="doc-desc-title">Очереди Отвеченных Заявок</span>. В противном случае, они будут включаться в <span class="doc-desc-title">Очередь Открытых Заявок</span>. ticket_attachment_settings: title: Вложения к заявке content: > Настройка параметров для файлов прикрепленных к полю <span class="doc-desc-title"> подробностей проблемы </span>. Эти настройки используются для всех новых заявок и новых сообщений независимо от источника заявки (портал, электронная почта, API и т.д.). #This is popup help messages for the Admin Panel -> Settings -> Users #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. #General Settings --- client_name_format: title: Формат имени сотрудника по-умолчанию content: > Выберите формат для имен во всей системе. Шаблоны электронной почты будут использовать его для имен, если другой формат не указан в переменной. #Authentication settings client_password_policy: title: Управление политикой паролей content: > Выберите <span class="doc-desc-title">парольную политику</span> для <span class="doc-desc-title">Пользователей</span>. <br><br> Дополнительные политики могут быть добавлены при установке плагина <span class="doc-desc-title">Парольной политики</span>. client_session_timeout: title: Тайм-аут Сессии Пользователя content: > Выберите максимальное время бездействия (в минутах), после которого от Пользователя потребуется заново войти. <br><br> Если Вы хотите отключить <span class="doc-desc-title">Тайм-аут Сессии Пользователя</span> - введите 0. registration_method: title: Настройки регистрации content: > <span class="doc-desc-title">Метод Регистрации</span> и <span class="doc-desc-title">Требуется Регистрация</span> используются вместе для настройки того, как пользователи регистрируются и получают доступ к Вашей службе помощи. Таблица ниже описывает, как эти две установки интерпретируются системой. <table border="1" cellpadding="2px" cellspacing="0" style="margin-top:7px" ><tbody style="vertical-align:top;"> <tr><th>Требуется Регистрация</th> <th>Метод Регистрации</th> <th>Результат</th></tr> <tr><td>Нет</td><td>Публичный</td> <td>Регистрация рекомендуется, но не требуется для создания новых Заявок</td></tr> <tr><td>Да</td><td>Публичный</td> <td>Регистрация и вход требуются для создания новых Заявок</td></tr> <tr><td>Нет</td><td>Приватный</td> <td>Кто угодно может создать Заявку, но только сотрудники могут регистрировать учетные записи</td></tr> <tr><td>Да</td><td>Приватный</td> <td>Доступ пользователя только по приглашению</td></tr> <tr><td>Нет</td><td>Отключено</td> <td>Никто не может зарегистрировать учетную запись, но кто угодно может создать Заявку. <em>Так osTicket функционировал до версии 1.9</em></td></tr> <tr><td>Да</td><td>Отключено</td> <td>Отключить создание новых Заявок через веб-портал</td></tr> </tbody></table> client_verify_email: title: Требовать Подтверждение Электронной Почты content: > Отключите этот параметр, чтобы дать Вашим пользователям мгновенный доступ к Заявкам через страницу входа «Проверить Статус Заявки» на портале клиента. Если этот параметр включен (как установлено по умолчанию), то пользователи должны будут получать письмо и переходить по ссылке в письме для просмотра Заявки. <br><br>Отключение подтверждения электронной почты может дать возможность третьим лицам (например, соавторам Заявки) выдавать себя за владельца Заявки. allow_auth_tokens: title: Включить аутентификацию для клиентов по токену content: > Включите эту опцию, чтобы разрешить использование токенов аутентификации для пользователей и автоматического входа в систему по ссылке в уведомлении. #This is popup help messages for the Admin Panel -> Staff -> Add Staff Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- username: title: Имя пользователя content: > Пожалуйста укажите уникальное <span class="doc-desc-title">имя</span> Сотрудника в Вашей <span class="doc-desc-title">Системе Заявок</span>. reset2fa: title: Сбросить двухэтапную аутентификацию content: > В случае, если Агент теряет возможность войти в службу поддержки, используя свою текущую конфигурацию 2FA, администратор может сбросить конфигурацию 2FA Агента, чтобы он мог перенастроить ее при следующем успешном входе в систему. email_address: title: Адрес email content: > Введите email Сотрудника который будет получать <span class="doc-desc-title">Оповещения и Уведомления</span> от <span class="doc-desc-title">Системы Заявок</span>. 0: <br><br> 1: Персонал может войти в панель управления персоналом с помощью имени пользователя или адреса электронной почты. welcome_email: title: Письмо Приветствия content: > Отправляет новому Сотруднику ссылку для доступа к аккаунту с помощью которой сотрудник сможет установить собственный пароль. Если не отмечено, Вам необходимо установить пароль и информацию для входа сотрудника самостоятельно. account_password: title: Пароль учетной записи content: > Как <span class="doc-desc-title">администратор</span>, Вы можете изменить пароль сотрудника. forced_password_change: title: Принудительная смена пароля content: > Включите, если желаете чтобы новый сотрудник обязательно сменил пароль при следующем входе в систему. agents_signature: title: Подпись Сотрудника content: > Создание подписи для Сотрудника, которая может быть выбрана при ответе на заявку. account_status: title: Статус Учётной Записи content: > Если состояние Сотрудника <span class="doc-desc-opt">заблокирован</span>, он не сможет войти в службу поддержки. assigned_group: title: Назначенные группы content: > Выбранная <span class="doc-desc-title">Группа</span> для этого Сотрудника определяет разрешения Сотрудника внутри <span class="doc-desc-title">Системы Заявок</span>. links: - title: Управление группами href: /scp/groups.php primary_department: title: Отдел по умолчанию content: > Выберите основной <span class="doc-desc-title">отдел</span> к которому принадлежит этот сотрудник и нужную <span class="doc-desc-title">роль</span>. links: - title: Управление Отделами href: /scp/departments.php primary_role: title: Основная роль content: > Выберите основной <span class="doc-desc-title">отдел</span> к которому принадлежит этот сотрудник. primary_role_on_assign: title: Использовать основную роль для выполнения заявок content: > Включите эту опцию, чтобы возвратить <span class="doc-desc-title">основную роль</span> когда этот сотрудник назначается к заявкам и задачам вне <span class="doc-desc-title">основного отдела</span> и <span class="doc-desc-title">расширенного доступа</span>. В противном случае сотрудник будет иметь доступ только для просмотра. daylight_saving: title: Летнее Время content: > Включите эту функцию, если вы хотите, чтобы летнее время учитывалось в Часовом Поясе этого Сотрудника. limited_access: title: Ограниченный доступ content: > Если этот параметр включен, Сотрудник получит доступ только к тем Заявкам, которые назначены напрямую или через Команду. directory_listing: title: Список Каталогов content: > Включите это если вы хотите сделать этого Сотрудника видимым в <span class="doc-desc-title">Списке Сотрудников</span>. links: - title: Посетить Список Сотрудников href: /scp/directory.php vacation_mode: title: Режим Отпуска content: > Если изменить состояние сотрудника на <span class="doc-desc-opt"> Режим отдыха</span>, сотрудник не будет получать любые <span class="doc-desc-title">оповещения и уведомления</span> или быть доступным для назначения заявок. #This is popup help messages for the Account Panel -> Agents -> Agents #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template.#This is popup help messages for the Admin Panel -> Staff -> Add New Department -> Department Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- status: title: Статус content: > Если отключено или архивировано, то этот <span class="doc-desc-title">Отдел</span> не будет доступен. type: title: Тип content: > Выберите <span class="doc-desc-opt">Приватный</span>, если Вы хотите замаскировать связи Заявок с этим Отделом в Клиентском Портале. Также, если отмечено как <span class="doc-desc-opt">Приватный</span>, то <span class="doc-desc-title">Подпись Отдела</span> не будет отображаться в письмах-ответах. <br/><br/> По крайней мере один отдел должен быть <span class="doc-desc-opt">Публичный</span> email: title: Email content: > Адрес электронной почты, используемый при отправке ответов Пользователям, когда Сотрудники размещают Ответы на Заявки. template: title: Набор шаблонов content: > <span class="doc-desc-title">Набор Шаблонов</span> Электронной Почты, используемый для Автоответов, Оповещений и Уведомлений для Заявок, отправленных на этот Отдел. links: - title: Управление шаблонами href: /scp/templates.php sla: title: SLA content: > SLA для Заявок направляемых в этот Отдел. links: - title: Управление Планами SLA href: /scp/slas.php schedule: title: График content: > Расписание используемое SLA при выходе на просрочку Заявок направленных в данный Отдел.<br><br>Этот параметр имеет приоритет над системными настройками расписания и SLA. links: - title: Управление расписаниями href: /scp/schedules.php manager: title: Менеджер отдела content: > Выберите <span class="doc-desc-title">Менеджера</span> для этого отдела.<br/><br/>Менеджеры могут получать специальные уведомления и имеют права снимать заявки с назначения. links: - title: Управление оповещениями и уведомлениями href: /scp/settings.php?t=alerts group_membership: title: Получатели оповещений и уведомлений content: > Выберите получателей из настроенных <span class="doc-desc-title">оповещений и уведомлений</span>. links: - title: Настройка Оповещений и Уведомлений href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: Ограничения Назначения Заявок content: > Определите, можно ли назначить Заявки всем Сотрудникам, Сотрудникам Отдела с основным или расширенным доступом или только Сотрудникам с основным доступом Отдела. disable_auto_claim: title: Отключить автоматическое назначение content: > Выберите пункт <strong>выключено</strong> автоматического назначния на ответ для этого отдела/сотрудника. <br><br> Сотрудники могут по-прежнему вручную назначать нераспределенные заявки disable_reopen_auto_assign: title: Отключить автоматическое назначение при повторном открытии content: > Установите этот флажок, чтобы <strong>отключить</strong> автоматическое назначение вновь открытых заявок для этого отдела. <br><br> В противном случае заявка будет автоматически назначен последнему отвечающему сотруднику auto_response_settings: title: Настройки Автоответчика content: > Это позволяет Вам переопределить глобальные настройки Автоответчика для этого Отдела. new_ticket: title: Автоответ на новую Заявку content: > Вы можете отключить Автоответ, который отправляется Пользователю, когда создается новая Заявка и отправляется на этот Отдел. new_message: title: Автоответ на Новое Сообщение content: > Вы можете отключить Автоответ, который отправляется Пользователю для подтверждения нового сообщения для Заявок в этом Отделе. auto_response_email: title: Адрес Автоответа content: > Выберите адрес электронной почты, с которого отправляются Автоответы для этого Отдела. department_access: title: Доступ к группе content: > Разрешить Сотрудникам других Отделов доступ к Заявкам этого Отдела. department_signature: title: Подпись Отдела content: > Подпись становится доступной по выбору, для <span class="doc-desc-opt">Публичных</span> Отделов, при Ответах Сотрудников. #This is popup help messages for the Admin Panel -> Staff -> Departments #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- type: title: Тип content: > Если Тип этого Отдела - Частный, то Подпись Отдела не будет доступна в ответах, а назначения Заявок на этот Отдел не будут показываться на Клиентском Портале. dept_manager: title: Менеджер отдела content: > Вы можете выбрать Сотрудника на роль Менеджера Отдела, чтобы он получал Оповещения и Уведомления на Заявки в отделах. 0: Для того, чтобы быть Менеджером Отдела, Сотрудник не обязательно должен быть членом Отдела #This is popup help messages for the Admin Panel -> Staff -> Add New Group -> User Group Form #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- groups: title: Группы content: > Группы используются для определения прав Сотрудника в отделе помощи. Группы также могут предоставлять доступ к отделам, отличным от основного Отдела Сотрудника. status: title: Статус content: > Если <span class="doc-desc-opt">Отключено</span>, то Сотрудники, назначенные в эту Группу, не смогут входить и не будут получать Оповещения и Уведомления Отдела. department_access: title: Доступ к Отделу content: > Проверьте все отделы, которым разрешен доступ членам Группы. #This is popup help messages for the Admin Panel -> Staff -> Staff Members #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- staff_members: title: Персонал content: > Таблица ниже отображает результаты фильтрации вверху. Если никаких настроек фильтра не выбрано - тогда отображаются все <span class="doc-desc-title">Сотрудники</span> с разбитием на страницы. Обратите внимание на секцию с номерами страниц для навигации по всем результатам. status: title: Статус content: > Здесь будет показываться, является ли <span class="doc-desc-title">Сотрудник</span> Заблокированным, Активным, или Активным (в Отпуске). #This is popup help messages for the Admin Panel -> Staff -> Teams #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- teams: title: Команды content: > Команды - это один или несколько Сотрудников, объединенных вместе в целях назначения Заявок. Членство в команде может выходить за пределы границ Отдела. status: title: Статус content: > Если <span class="doc-desc-opt">Отключено</span> - то эта Команда не будет доступна для назначения Заявок, а также не будет получать Оповещения и Уведомления по старым назначениям. lead: title: Руководитель команды content: > <span class="doc-desc-title">Команда</span> может иметь назначенного лидера, который может получать <span class="doc-desc-title">Оповещения и Уведомления</span> отдельно от членов. links: - title: Настройка Оповещений и Уведомлений href: /scp/settings.php?t=alerts assignment_alert: title: Оповещение о Назначении content: > Вы можете отключить <span class="doc-desc-title">Оповещение о Назначении Заявки</span> для Заявок, назначаемых этой Команде. links: - title: Настройка Оповещений и Уведомлений href: /scp/settings.php?t=alerts members: title: Члены команды content: > Членство в команде настраивается в профиле Сотрудника. links: - title: Управление Персоналом href: /scp/staff.php #This is popup help messages for the Admin Panel -> Staff #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- signature: title: Строка подписи сотрудников content: | Создание подписи персоанала для ответов на Заявки. Эта подпись будет отображаться как вариант в нижней части ответа на Заявку type: title: Тип Учетной Записи content: | Администраторы имеют право доступа к панели администратора. Сотрудники имеют доступ только к управлению заявками и базе знаний group: title: Назначенные группы content: | Членство в группе определяет роль сотрудника в системе. Воспользуйтесь страницей управления группами чтобы определить уровни доступа сотрудника в системе поддержки notes: title: Внутренние Заметки content: | Пишите внутренние заметки без учёта персонала; заметки видны только сотрудникам с типом аккаунта Администратор #This is popup help messages for the Agents Panel -> Tasks #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- advanced: title: Дополнительно content: > Сузьте свои параметры поиска. После того, как Вы выбрали дополнительные критерии поиска и выполнили поиск - Вы можете <span class="doc-desc-title">экспортировать</span> найденные данные внизу страницы. export: title: Экспорт content: > Экспортировать данные, которые сейчас отображаются, в CSV-файл. CSV-файлы могут быть открыты любым редактором таблиц (например, Microsoft Excel, Apple Pages, OpenOffice Calc и др.). #This is popup help messages for the Staff Panel -> Tickets -> Open #Fields: #title - Shown in bold at the top of the popover window #content - The body of the help popover #links - List of links shows below the content #title - Link title #href - href of link (links starting with / are translated to the #helpdesk installation path) #The key names such as 'helpdesk_name' should not be translated as they #must match the HTML #ids put into the page template. --- search_field: title: Поле Поиска content: > advanced: title: Дополнительно content: > Сузьте свои параметры поиска. После того, как Вы выбрали дополнительные критерия поиска и выполнили поиск - Вы можете <span class="doc-desc-title">Экспортировать</span> данные внизу страницы Заявок. open_tickets_table: title: Таблица Открытых Заявок content: > Все Заявки, которые сейчас открыты и требуют внимания ticket: title: Заявка content: > date: title: Дата content: > subject: title: Тема content: > from: title: От content: > priority: title: Приоритет content: > assigned_to: title: Назначено На content: > export: title: Экспорт content: > Экспортировать данные, которые сейчас отображаются, в CSV-файл. CSV-файлы могут быть открыты любым редактором таблиц (например, Microsoft Excel, Apple Pages, OpenOffice Calc и др.). advanced_search_dialog: title: Расширенный поиск content: > adv_keyword: title: Поиск по ключевым словам content: > Найти совпадения на основании темы и тел сообщений ветки Заявки, а также всего текстового содержимого, связанного с настраиваемыми полями Пользователей и Заявок. adv_date_range: title: Поиск по дате content: > Определение здесь merge_types: title: Типы Слияния content: > <b>Объединять Потоки:</b> Потоки Заявок будут отображаться в хронологическом порядке.</br><b>Разделять Потоки:</b>Потоки Заявок будут отображаться раздельно - по одному за раз. child_status: title: Дочерний статус заявки content: > Все дочерние заявки будут переведены в закрытый статус, поскольку все записи ветки будут перемещены в родительскую заявку. parent_status: title: Родительский статус заявки content: > Если вы решите установить родительский статус, родительская заявка будет изменена на статус, который вы выбрали. Заявка в верхней части списка будет Родительской. reply_types: title: Типы Ответов content: > <b>Ответить Всем:</b> этот ответ отправляется Пользователю и Соавторам, которых вы хотите включить.</br> <b>Ответ Пользователю:</b> этот ответ отправляется только Пользователю, без Соавторов.</br> <b>Не отправлять ответ по электронной почте:</b> уведомления по электронной почте не отправляются, однако ответ сотрудника виден <b>ВСЕМ</b> Пользователям при просмотре Заявки. #Email template: assigned.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Отправляется сотрудникам службы поддержки, когда им назначается заявка. Заявки могут быть назначены системой автоматически или другим сотрудником службы поддержки вручную. Используйте %{assigner} чтобы определить, кто назначил заявку. subject: | Заявка назначена вам body: | <h3><strong>Здравствуйте, %{assignee.name.first},</strong></h3> Заявка <a href="%{ticket.staff_link}">№%{ticket.number}</a> была назначена вам %{assigner.name.short} <br> <br> <table> <tbody> <tr> <td> <strong>От</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Тема</strong>: </td> <td> %{ticket.subject} </td> </tr> </tbody> </table> <br> %{comments} <br> <br> <hr> <div>Для просмотра или ответа на заявку, пожалуйста, <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);">войдите</span></a>в систему поддержки</div> <em style="font-size: small; ">Ваша система поддержки клиентов</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Работает на osTicket" width="126" height="19" style="width: 126px;"> #Email template: message.alert.yaml #Sent to staff members when a new message is posted by a user to a ticket. #This can occur if the users responds to an email from the system or visits #the customer web portal and posts a new message there. --- notes: | Отправляется сотрудникам службы поддержки, когда пользователь размещает новое сообщение в заявке. Это происходит, когда пользователь отвечает на сообщение электронной почты от системы или посещает страницу портала и оставляет сообщение там. subject: | Оповещение о новом сообщении body: | <h3><strong>Здравствуйте %{recipient.name},</strong></h3> Новое сообщение добавлено в обращение<a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>От</strong>: </td> <td> %{poster.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Отдел</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>Чтобы просмотреть или ответить, пожалуйста <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >войдите</span></a>в систему поддержки</div> <em style="color: rgb(127,127,127); font-size: small; ">Ваша дружелюбная система поддержки пользователей</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px;"> -> body File: message.alert.yaml #Email template: message.autoresp.yaml #Sent to a user when the user posts a new message to a ticket. This can #happen if the users responds to an email from the system or visits the #customer web portal and posts a new message there. --- notes: | Отправляется пользователю, когда тот размещает сообщение в заявке. Это происходит, когда пользователь отвечает на сообщение электронной почты от системы или посещает страницу портала и оставляет сообщение там. subject: | Подтверждение сообщения body: | <h3><strong>Уважаемый, %{recipient.name.first},</strong></h3> Ваш ответ на запрос поддержки <a href="%{recipient.ticket_link}"> #%{ticket.number}</a> был учтён. <br><br><div style="color: rgb(127, 127, 127);"> Ваша команда %{company.name}, <br> %{signature}</div> <hr>, <div style="color: rgb(127, 127, 127); font-size: small; text-align: center"> <em>Вы можете посмотреть прогресс запроса поддержки <a href="%{recipient.ticket_link}">онлайн здесь</a></em></div> #Email template: note.alert.yaml #Sent to staff members when a new internal note is appended to a ticket. #Internal notes can only be added by staff members. --- notes: | Уведомление отправляется агентам, когда появляется внутренняя активность, например, размещение внутренних заметок или ответ агента на заявку. subject: | Уведомление про внутреннюю активность body: | <h3><strong>Здравствуйте,%{recipient.name},</strong></h3> Новое событие в заявке <a href="%{ticket.staff_link}">#%{ticket.number}</a> <br> <br> <table> <tbody> <tr> <td> <strong>От</strong>: </td> <td> %{note.poster} </td> </tr> <tr> <td> <strong>Заголовок</strong>: </td> <td> %{note.title} </td> </tr> </tbody> </table> <br> %{note.message} <br> <br> <hr> Для просмотра или ответа на заявку, пожалуйста <a href="%{ticket.staff_link}">войдите</a> в систему поддержки <br> <br> <em style="font-size: small; ">Ваша система поддержки Клиентов</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Работает на osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.alert.yaml #Sent to agents when a new note/message is posted to a task. #This can occur if a collaborator or an agent responds to an email from the #system or visits the web portal and posts a new message there. --- notes: | Отправить сотрудникам, когда новое сообщение/примечание опубликовано в задаче. Это может произойти, если сотрудник отвечает на электронную почту от имени системы заявок или посещает веб-портал и отправляет новое сообщение там. subject: | Активность в задаче [#%{task.number}] - %{activity.title} body: | <h3><strong>Здравствуйте, %{recipient.name},</strong></h3> Задача <a href="%{task.staff_link}">#%{task.number}</a> обновлена: %{activity.description} <br> <br> %{message} <br> <br> <hr> <div>Для просмотра или ответа на задачу <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >войдите</span></a> в систему поддержки</div> <em style="color: rgb(127,127,127); font-size: small; ">Ваша система поддержки клиентов</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Работает на osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.activity.notice.yaml #Notice sent to collaborators on task activity e.g reply or message --- notes: | Соавторам отправляется извещение об активности по задаче - например, об ответе или сообщении. subject: | Re: %{task.title} [#%{task.number}] body: | <h3><strong>Здравствуйте, %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> только что добавил сообщение в задачу, в которой вы участвуете. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>Вы получили это сообщение, потому что участником заявки #%{task.number}. Для участия, просто ответьте на это письмо.</em> </div> #Email template: task.alert.yaml #Sent to an agent when a new task is created in the system. --- notes: | Отправляется сотруднику при создании новой задачи в системе. subject: | Оповещение о новой задаче body: | <h2>Hi %{recipient.name},</h2> New task <a href="%{task.staff_link}">#%{task.number}</a> created <br> <br> <table> <tbody> <tr> <td> <strong>Department</strong>: </td> <td> %{task.dept.name} </td> </tr> </tbody> </table> <br> %{task.description} <br> <br> <hr> <div>To view or respond to the task, please <a href="%{task.staff_link}">login</a> to the support system</div> <em style="font-size: small">Your friendly Customer Support System</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Powered By osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: task.assignment.alert.yaml #Sent to agents when a task is assigned to them or the team to which #they belong. #Use %{assigner} to distinguish who made the assignment. --- notes: | Отправляется сотрудникам, когда заявка назначена на сотрудника или группу, к которой они принадлежат. Используйте %{assigner}, чтобы понять, кто сделал назначение. subject: | Задача назначена вам body: | <h3><strong>Здравствуйте, %{assignee.name.first},</strong></h3> Задача <a href="%{task.staff_link}">#%{task.number}</a> была назначена вам %{assigner.name.short} <br> <br> %{comments} <br> <br> <hr> <div>Для просмотра или ответа на задачу <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >войдите</span></a> в систему поддержки пользователей</div> <em style="font-size: small; ">Ваша система поддержки клиентов</em> <br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Работает на osTicket" width="126" height="19" style="width: 126px;"> #Email template: task.overdue.alert.yaml #Sent to agents when a tasks transitions to overdue in the system. #Overdue tasks occur based on set due-date. --- notes: | Отправляется сотрудникам, когда задача в системе переходит в статус просроченных. Просроченные задачи возникают на основании установленной даты или SLA. subject: | Оповещение о просроченной задаче body: | <h3><strong>Здравствуйте, %{recipient.name}</strong>,</h3> Задача <a href="%{task.staff_link}">#%{task.number}</a> давно просрочена. <br> <br> Мы все должны упорно трудиться, чтобы обрабатывать все задачи вовремя <br> <br> С уважением,<br> %{task.dept.manager.name} <hr> <div>Для ответа или просмотра задачи, пожалуйста <a href="%{task.staff_link}"><span style="color: rgb(84, 141, 212);" >войдите</span></a> в систему поддержки. Вы получили это уведомление, потому что вы или ваша команда участвуете в указанной заявке.</div> <em style="font-size: small">Ваша дружелюбная <span style="font-size: smaller" >(although with limited patience)</span> система поддержки пользователей</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Работает на osTicket" width="126" style="width: 126px;"> #Email template: task.transfer.alert.yaml #Sent to agents when a task is transfered to their department. --- notes: | Оповещение отправляется всем сотрудникам отдела, когда задача передаётся в их отдел. subject: | Задача #%{task.number} передана - %{task.dept.name} body: | <h3>здравствуйте, %{recipient.name},</h3> Задача <a href="%{task.staff_link}">#%{task.number}</a> была перенаправлена в отдел %{task.dept.name} специалистом <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>Для просмотра или ответа на задачу <a href="%{task.staff_link}">войдите</a> в систему поддержки. </div> <em style="font-size: small; ">Ваша дружелюбная система поддержки пользователей</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Работает на osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.activity.notice.yaml #Notice sent to collaborators on ticket activity e.g reply or message --- notes: | Соавторам отправляется извещение об активности по заявке - например, об ответе или сообщении. subject: | Re: %{ticket.subject} body: | <h3><strong>Уважаемый, %{recipient.name.first},</strong></h3> <div> <em>%{poster.name}</em> только что добавил сообщение к заявке, в которой вы участвуете. </div> <br> %{message} <br> <br> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;"> <em>Вы получаете это письмо, потому что являетесь соавтором в заявке <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >#%{ticket.number}</a>. Для участия, просто ответьте на это письмо или <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >нажмите здесь</a> для перехода к полному архиву ветки заявки.</em> </div> #Email template: ticket.alert.yaml #Sent to a staff member when a new ticket is created in the system. This #applies to tickets created via email, the web portal, or the api. --- notes: | Отправляется сотруднику службы поддержки, когда в системе создается новая заявка. Это действие применяется к заявкам, созданным через электронную почту, веб-портал или API. subject: | Оповещение о новой заявке body: | <h2>Здравствуйте, %{recipient.name},</h2> Создана новая заявка #%{ticket.number} <br> <br> <table> <tbody> <tr> <td> <strong>От</strong>: </td> <td> %{ticket.name} <%{ticket.email}> </td> </tr> <tr> <td> <strong>Отдел</strong>: </td> <td> %{ticket.dept.name} </td> </tr> </tbody> </table> <br> %{message} <br> <br> <hr> <div>Чтобы просмотреть или ответить на заявку, <a href="%{ticket.staff_link}">войдите</a> в систему поддержки</div> <em style="font-size: small">Ваша дружелюбная система поддержки пользователей</em> <br> <a href="https://osticket.com/"><img width="126" height="19" style="width: 126px; " alt="Работает на osTicket" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #Email template: ticket.autoreply.yaml #Sent to a user when an automatic canned response is posted to a ticket #when it is created --- notes: | Отправляется пользователю, когда заготовленный ответ автоматически отправлен в заявку при ее создании. Переменные доступные для замены: %{ticket.*}, %{response} subject: | Re: %{ticket.subject} body: | <h3><strong>Уважаемый(ая), %{recipient.name.first},</strong></h3> Запрос на поддержку был создан и привязан к заявке <a href="%{recipient.ticket_link}">#%{ticket.number}</a> со следующим автоответом <br> <br> Раздел: <strong>%{ticket.topic.name}</strong> <br> Тема: <strong>%{ticket.subject}</strong> <br> <br> %{response} <br> <br> <div style="color: rgb(127, 127, 127);">Ваша команда %{company.name},<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small;"><em>Мы надеемся, что мы ответили на ваши вопросы. Если вы хотите предоставить дополнительные комментарии или информацию, пожалуйста, ответьте на это письмо или <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >войдите в свою учетную запись</span></a> для перехода к полному архиву ваших запросов на поддержку.</em></div> #Email template: ticket.autoresp.yaml #Sent to a user when a new ticket is created --- notes: | Отправляется пользователю, когда создана новая заявка. subject: | Открыта заявка [#%{ticket.number}] body: | <h3><strong>Уважаемый, %{recipient.name.first},</strong></h3> <p> Запрос на поддержку был создан и привязан к заявке #%{ticket.number}. Представитель свяжется с вами в ближайшее время. Вы можете <a href="%{recipient.ticket_link}">посмотреть прогресс этой заявки онлайн</a>. </p> <br> <div style="color: rgb(127, 127, 127)"> Ваша команда %{company.name}, <br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>Если вы хотите оставить дополнительные комментарии или информацию по этой проблеме, пожалуйста, ответьте на это письмо или <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >войдите в свою учётную запись</span></a> для просмотра полного архива ваших запросов на поддержку.</em></div> #Email template: ticket.notice.yaml #Sent to a user when a staff member creates a ticket on the user's behalf. #This is most commonly performed when user's call in on the phone. --- notes: | Отправляется пользователю в том случае, если заявка создана сотрудником от имени пользователя. Часто используется при поступлении заявки от пользователя по телефону. subject: | %{ticket.subject} [#%{ticket.number}] body: | <h3><strong>Уважаемый(ая), %{recipient.name.first},</strong></h3> Наша команда создала заявку <a href="%{recipient.ticket_link}">#%{ticket.number}</a> от вашего имени, со следующими деталями: <br> <br> Раздел: <strong>%{ticket.topic.name}</strong> <br> Тема: <strong>%{ticket.subject}</strong> <br> <br> %{message} <br> <br> %{response} <br> <br> Если потребуется, представитель свяжется с вами в ближайшее время. Вы можете также <a href="%{recipient.ticket_link}">посмотреть прогресс этой заявки онлайн</a>. <br> <br> <div style="color: rgb(127, 127, 127);"> Ваша команда %{company.name},<br> %{signature}</div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; "><em>Если вы хотите оставить дополнительные комментарии или информацию по этой проблеме, пожалуйста, ответьте на это письмо или <a href="%{recipient.ticket_link}"><span style="color: rgb(84, 141, 212);" >войдите в свою учетную запись</span></a> для просмотра полного архива ваших запросов на поддержку.</em></div> #Email template: ticket.overdue.yaml #Sent to staff members when a ticket transitions to overdue in the system. #Overdue tickets occur based on the ticket's due-date as well as the SLA #defined for the ticket. --- notes: | Отправляется сотрудникам, когда заявка помечается системой как просроченная. Просроченный статус заявки устанавливается как на основании указанного в заявке крайнего срока исполнения, так и срока SLA определенного для этой заявки. subject: | Оповещение о просроченной заявке body: | <h3><strong>Здравствуйте, %{recipient.name}</strong>,</h3> Заявка <a href="%{ticket.staff_link}">#%{ticket.number}</a> серьезно просрочена. <br> <br> Мы должны усердно работать, чтобы гарантировать своевременное рассмотрение и решение всех заявок. <br> <br> С уважением,<br> %{ticket.dept.manager.name} <hr> <div>Для просмотра или ответа на заявку, пожалуйста, <a href="%{ticket.staff_link}"><span style="color: rgb(84, 141, 212);" >войдите</span></a> в систему поддержки. Вы получили это уведомление, так как заявка назначена непосредственно вам, команде или отделу членом которого вы являетесь.</div> <em style="font-size: small">Ваша <span style="font-size: smaller" >(хотя и с ограниченным терпением)</span> система поддержки клиентов</em><br> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" height="19" alt="Работает на osTicket" width="126" style="width: 126px;"> #Email template: ticket.overlimit.yaml #Sent to users when they have exceeded the maximum open ticket limit. The #limit is configurable in the Admin Panel, and is defined by the number of #tickets open by a particular email address. --- notes: | Отправляется пользователям в случае превышения ими ограничения на максимальное количество одновременно открытых заявок. Ограничение настраивается в панели администратора и определяет количество заявок, открытых одним адресом электронной почты. subject: | Достигнут порог числа открытых заявок body: | <h3><strong>Уважаемый, %{ticket.name.first},</strong></h3> Вы достигли максимально разрешенного количества открытых заявок. Чтобы открыть еще одну заявку, одна из ваших ожидающих заявок должна быть закрыта. Чтобы отредактировать или добавить комментарии к открытой заявке, просто <a href="%{url}/tickets.php?e=%{ticket.email}">войдите в нашу систему поддержки</a>. <br> <br> Благодарим,<br/> Система поддержки #Email template: ticket.reply.yaml #Sent to users when a staff members makes a reply to their ticket. Replies #are only generated by staff members. --- notes: | Отправляется пользователю когда сотрудник отвечает на их заявку. Ответы отправляются только сотрудниками. subject: | Re: %{ticket.subject} body: | <h3><strong>Уважаемый(ая), %{recipient.name.first},</strong></h3> %{response} <br> <br> <div style="color: rgb(127, 127, 127);"> Ваша команда %{company.name},<br> %{signature} </div> <hr> <div style="color: rgb(127, 127, 127); font-size: small; text-align: center;" ><em>Мы надеемся, что ответили на все ваши вопросы. Если нет, то, пожалуйста, не отправляйте новое письмо. Вместо этого, ответьте на это письмо или <a href="%{recipient.ticket_link}" style="color: rgb(84, 141, 212);" >войдите в свою учётную запись</a> для просмотра полного архива ваших запросов на поддержку и ответов на них.</em></div> #Email template: transfer.alert.yaml #Sent to staff members when a ticket is assigned to them. Tickets can be #assigned automatically by the system or manually by another staff member. #Use %{assigner} to distinguish who made the assignment. --- notes: | Оповещение отправляется всем сотрудникам отдела, когда задача передаётся в их отдел. subject: | Заявка #%{ticket.number} передана - %{ticket.dept.name} body: | <h3>Здравствуйте,%{recipient.name},</h3> Заявка <a href="%{ticket.staff_link}">#%{ticket.number}</a> была передана в отдел %{ticket.dept.name} специалистом <strong>%{staff.name.short}</strong> <br> <br> <blockquote> %{comments} </blockquote> <hr> <div>Чтобы просмотреть или ответить на заявку, <a href="%{ticket.staff_link}">войдите</a> в систему поддержки. </div> <em style="font-size: small; ">Ваша дружелюбная система поддержки пользователей</em> <br> <a href="https://osticket.com/"><img width="126" height="19" alt="Работает на osTicket" style="width: 126px;" src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc"/></a> #access-link.yaml #Ticket access link sent to clients for guest-only systems where the ticket #number and email address will trigger an access link sent via email --- notes: > Этот шаблон описывает уведомления для пользователей, обратившихся в поддержу по ссылке, отправленной на адрес электронной почты. Номер заявки и адрес электронной почты являются активными ссылками. name: "Ссылка для доступа к заявке [#%{ticket.number}]" body: > <h3><strong>Здравствуйте, %{recipient.name.first},</strong></h3> <div> Ссылка для доступа к заявке #%{ticket.number} была создана от вашего имени для системы поддержки по адресу %{url}.<br /> <br /> Используйте ссылку ниже для проверки статуса заявки #%{ticket.number}.<br /> <br /> <a href="%{recipient.ticket_link}">%{recipient.ticket_link}</a><br /> <br /> Если вы <strong>не</strong> делали запрос - пожалуйста, удалите и проигнорируйте это письмо. Ваша учетная запись все ещё в безопасности и никому не был дан доступ к заявке. Кто-то мог по ошибке указать ваш адрес электронной почты.<br /> <br /> --<br /> %{company.name} </div> #banner-client.yaml #This forms the header on the staff login page. It can be useful to inform #your clients about your login and registration policies. --- notes: > Этот параметр определяет заголовок на странице входа клиента. Это может быть полезно для информирования ваших клиентов о правилах входа и регистрации. name: "Войти в %{company.name}" body: > Чтобы лучше вам помочь, мы настоятельно рекомендуем нашим клиентам регистрировать учетные записи. #banner-staff.yaml #This is the initial message and banner shown on the staff login page --- notes: > Этот параметр определяет первоначальное сообщение и баннер, показываемый на странице входа сотрудников. Первое поле ввода относится к тексту красного цвета наверху. Последнее текстовое поле - для содержимого баннера, который должен служить как соглашение. name: "Требуется аутентификация" body: "" #email2fa-staff.yaml #Template of the email sent to staff members when using the Email #Two Factor Authentication --- notes: > Этот шаблон служит для настройки письма, отправляемого сотрудникам, использующим электронную почту для двухфакторной аутентификации. name: "Двухфакторная авторизация osTicket" body: > <h3><strong>Здравствуйте %{staff.name.first},</strong></h3> <div> Вы только что вошли в службу поддержки по адресу %{url}.<br /> <br /> Используйте приведенный ниже код подтверждения, чтобы завершить вход.<br /> <br /> %{otp}<br /> <br /> <em style="font-size: small">Ваша система поддержки клиентов</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Powered by osTicket" width="126" height="19" style="width: 126px" /> </div> #Page template: landing.yaml #The landing page is served on the front page of the customer portal above #the two links for creating new tickets and viewing ticket status. --- notes: > Главная страница определяет первоначальный вид содержимого клиентской части портала. Шаблон меняет содержимое, которое расположено над двумя ссылками - <strong>Открыть новую заявку</strong> и <strong>Проверить статус заявки</strong>. name: Главная body: > <h1>Добро пожаловать в центр поддержки</h1> <p>Для того, чтобы упростить запросы и улучшить качество обслуживания, мы используем систему заявок. Каждой заявке присваивается уникальный номер, который можно использовать для отслеживания состояния и ответов онлайн. Для вашего удобства мы предоставляем полный архив и историю всех ваших заявок. Для размещения заявки требуется рабочий адрес электронной почты. </p> #Page template: offline.yaml #The offline page is served to the customer portal when the help desk is #configured offline in the Admin Panel --- notes: | Офлайн страница показывается на клиентской части портала когда система поддержки отключена. name: Офлайн body: | <div><h1> <span style="font-size: medium">Система службы поддержки отключена</span> </h1> <p>Спасибо за ваш интерес к нам.</p> <p>Наша система службы поддержки в данный момент отключена, пожалуйста, попробуйте еще раз позже.</p> </div> #pwreset-client.yaml #Template of the email sent to clients when using the Forgot My Password #link on the login page --- notes: > Этот шаблон определяет письмо, отправляемое клиентам, которые перешли по ссылке <strong>Забыл свой пароль</strong> на странице входа клиента. name: "Доступ к системе поддержки %{company.name}" body: > <h3><strong>Здравствуйте, %{user.name.first},</strong></h3> <div> Запрос на сброс пароля был отправлен от вашего имени в системе поддержки по адресу %{url}.<br /> <br /> Если вы считаете, что это было сделано по ошибке - удалите и проигнорируйте это письмо. Ваша учетная запись все еще в безопасности и никому не был дан доступ к ней. Она не заблокирована и ваш пароль не был сброшен. Кто-то мог по ошибке ввести ваш адрес электронной почты.<br /> <br /> Перейдите по ссылке ниже для входа и смены пароля.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Ваша система поддержки клиентов <br /> %{company.name}</em> </div> #pwreset-staff.yaml #Template of the email sent to staff members when using the Forgot My #Password link --- notes: > Этот шаблон определяет письмо, отправляемое сотрудникам, которые перешли по ссылке <strong>Забыл свой пароль</strong> на странице входа в панель управления сотрудника. name: "Сброс пароля сотрудника в osTicket" body: > <h3><strong>Здравствуйте, %{staff.name.first},</strong></h3> <div> Запрос на сброс пароля был отправлен от вашего имени в системе поддержки по адресу %{url}.<br /> <br /> Если вы считаете, что это было сделано по ошибке - удалите и проигнорируйте это письмо. Ваша учетная запись все еще в безопасности и никому не был дан доступ к ней. Она не заблокирована и пароль не был сброшен. Кто-то мог по ошибке ввести ваш адрес электронной почты.<br /> <br /> Перейдите по ссылке ниже, чтобы войти в систему и изменить свой пароль.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Ваша система поддержки клиентов</em> <br /> <img src="cid:b56944cb4722cc5cda9d1e23a3ea7fbc" alt="Работает на osTicket" width="126" height="19" style="width: 126px" /> </div> #registration-staff.yaml #Confirmation email sent to clients when accounts are created for them by #staff or via the client portal. This email serves as an email address #verification. --- notes: > Этот шаблон определяет сообщение электронной почты, отправляемое клиентам, когда их учетная запись была создана самостоятельно в клиентской части системы или по их просьбе с помощью агента. Это письмо служит проверкой адреса электронной почты. Пожалуйста, используйте %{link} где нибудь в теле сообщения. name: "Добро пожаловать в %{company.name}" body: > <h3><strong>Здравствуйте, %{recipient.name.first},</strong></h3> <div>Мы создали для вас учетную запись в нашей системе поддержки по адресу %{url}.<br /> <br /> Пожалуйста, перейдите по ссылке ниже, чтобы подтвердить свою учетную запись и получить доступ к вашим заявкам. <br /> <br /> <a href="%{link}"> %{link}</a> <br /> <br /> <em style="font-size: small"> Ваша система поддержки клиентов <br /> %{company.name}</em></div> #registration-confirm.yaml #Template of the page shown to the user after registering for an account. #The system will send the user an email with a link they should follow to #confirm the account. This page should inform them of the next step in #the process. --- notes: > Эти шаблоны определяют страницу, показываемую клиентам по завершении регистрации. В шаблоне должно упоминаться, что на следующем шаге процесса регистрации система отправляет им письмо с ссылкой подтверждения. name: "Регистрация учётной записи" body: > <div><strong>Спасибо за регистрацию учетной записи.</strong><br/><br />Мы только что отправили вам письмо на адрес, который вы указали. Пожалуйста, перейдите по ссылке в письме, чтобы активировать свою учётную запись и получить доступ к заявкам.</div> #registration-staff.yaml #Initial (optional) email sent to staff members when accounts are created #for them in the staff control panel --- notes: > Этот шаблон определяет первоначальное письмо (необязательное), отправляемое агентам, при создании учётной записи от их имени. name: "Добро пожаловать в osTicket" body: > <h3><strong>Здравствуйте, %{recipient.name.first},</strong></h3> <div> Мы создали вашу учётную запись в нашей системе поддержки по адресу %{url}.<br /> <br /> Пожалуйста, перейдите по ссылке ниже, чтобы активировать учётную запись и получить доступ к заявкам.<br /> <br /> <a href="%{link}">%{link}</a><br /> <br /> <em style="font-size: small">Ваша система поддержки клиентов, <br /> %{company.name}</em> </div> #registration-thanks.yaml #Page shown to the user after successfully registring and confirming their #account. This page should inform the user that the process is complete and #that the user can now submit a ticket or access existing tickets --- notes: > Этот шаблон определяет содержимое, которое отображается после того, как клиенты успешно зарегистрировались и подтвердили свою учётную запись. Эта страница должна проинформировать клиента, что регистрация закончена и что он может теперь создать заявку или получить доступ к существующим. name: "Учетная запись активирована!" body: > <div><strong>Спасибо за регистрацию учетной записи.</strong>< br />< br /> Вы подтвердили свой адрес электронной почты и успешно активировали свой аккаунт. Теперь вы можете открыть новую заявку или управлять существующими. < br />< br /><em>Ваш центр поддержки.</em> < br />%{company.name}</div> #Page template: thank-you.yaml #The thank-you page is served to the customer portal when a user submites a #new ticket via the customer portal. --- notes: | Этот шаблон определяет содержимое, которое будет показано на странице "Спасибо" после создания клиентом новой заявки в клиентской части портала. name: Спасибо body: | <div>%{ticket.name}, <br> <br> Спасибо за то, что связались с нами. <br> <br> Заявка на поддержку была создана и наш представитель вскоре свяжется с вами, если это будет необходимо.</p> <br> <br> Служба поддержки </div> #Welcome ticket template #When the system if first installed and the installer finishes setting up #the database, it creates a first ticket with a welcome message to the #administrator --- deptId: 1 #support topicId: 1 #support name: Поддержка osTicket email: support@osticket.com source: Веб #notrans subject: osTicket установлен! message: | <p> Благодарим Вас за выбор osTicket. </p><p> Присоединяйтесь к нашему<a href="https://forum.osticket.com">osTicket форуму</a> и подпишитесь на <a href="https://osticket.com">нашу рассылку</a> чтобы быть в курсе последних новостей, уведомлений о безопасности и обновлениях системы. Форумы osTicket являются также отличным местом, чтобы получить помощь, инструкции, советы от других пользователей osTicket. В дополнение к форумам, вики osTicket предоставляет полезную коллекцию учебных материалов, документацию, и заметки от сообщества. Мы приветствуем ваш вклад в Сообщество osTicket. </p><p> Если вы ищете более высокий уровень поддержки, мы предоставляем профессиональные услуги и коммерческую поддержку с гарантированным временем ответа и доступом к основной команде разработчиков. Мы также можем помочь настроить osTicket или добавить новые функции в систему, чтобы удовлетворить ваши уникальные потребности </p><p> Если управление и обновление системы osTicket пугает вас, вы можете попробовать сервис, размещенный на <a href="https://supportsystem.com">https://supportsystem.com/</a> -- Не требует установки или внесения данных. Вы получите osTicket в готовом виде, сможете сосредоточиться на ваших клиентах, не беспокоясь о том, правильно ли работает система, требуется ли обслуживание и безопасна ли она. </p><p> До встречи, </p><p> -<br/> Команда osTicket https://osticket.com/ </p><p> <strong>PS.</strong> Не просто делайте клиентов счастливыми, получайте счастливых клиентов! </p> #Upgrade completed ticket #This ticket is added to the system after the completion of an upgrade. It #might include information specific to the release, perhaps with some new #feature highlights, etc. --- source: Веб #notrans name: Поддержка osTicket email: support@osticket.com subject: osTicket обновлён! message: | <p> osTicket upgraded successfully! Please refer to the Release Notes (https://github.com/osTicket/osTicket/releases) for more information about changes and new features. </p><p> Be sure to join the <a href="https://forum.osticket.com">osTicket forums</a> and our <a href="https://osticket.com">mailing list</a> to stay up to date on announcements, security updates and alerts! Your contribution to osTicket community will be appreciated! </p><p> The osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support packages and services. For more information, or to discuss your needs, please contact us today at https://osticket.com/support/. Any feedback will be appreciated! </p><p> If managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at https://supportsystem.com/ -- no upgrading ever, and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure. </p><p> -<br/> osTicket Team<br/> https://osticket.com/ </p> - #Canned response templates --- isenabled: 1 title: Что такое osTicket (образец)? response: | osTicket – это широко используемая система технической поддержки с открытым исходным кодом, привлекательная альтернатива более дорогостоящим и сложным системам поддержки клиентов - простая, легкая, надежная, бесплатная, веб-ориентированная, легко настраиваемая и простая в использовании. notes: | attachments: - name: osTicket.txt type: text/plain data: Заготовки вложений - это круто! - isenabled: 1 title: Пример (с переменными) response: | Здравствуйте, %{ticket.name.first}, <br> <br> Ваша заявка #%{ticket.number} создана %{ticket.create_date} в отделе %{ticket.dept.name}. notes: | #Default configuration. The format is key: value and the data will be #inserted into the %config table at install time --- core: time_format: 'H:mm' date_format: 'dd.MM.y' datetime_format: 'dd.MM.y H:mm' daydatetime_format: 'cccc, dd MMMM y H:mm' default_priority_id: 2 enable_daylight_saving: 0 reply_separator: '-- отвечайте выше этой линии --' #Do not translate below here isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 2 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 2 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 auto_refer_closed: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 disable_agent_collabs: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 allow_external_images: 0 task_number_format: '#' task_sequence_id: 2 log_level: 2 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 embedded_domain_whitelist: 'youtube.com, dailymotion.com, vimeo.com, player.vimeo.com, web.microsoftstream.com' - #Departments defined initially for the system #Fields: #id - (int:optional) id number in the database #flags - (bitmask: 0x0004 Active 0x0008 Archived) #name - (string) Short name of the department #signature - (string) Descriptive name of the department #NOTE: The department listed first by ID# will be the default department #NOTE: ------------------------------------ #The very first group listed in this document will be the primary #department of the initial staff member -- the administrator. --- id: 1 name: Поддержка signature: | Отдел поддержки ispublic: 1 flags: 0x0004 group_membership: 1 - id: 2 name: Продажи signature: | Продажи и маркетинг ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: Техподдержка signature: | Отдел технической поддержки ispublic: 0 flags: 0x0004 group_membership: 0 - #Default email template group for the system #NOTE: The language field is defined for the email tempate group model, but #is not considered by the installer. Whatever language the install #loads data for, the same language will be used to load the email #templates #Fields: #isactive - (bool:0|1) true or false if the templates should be initially #usable #name - (string) descriptive name for the template group #notes - Administrative notes (viewable internally only) --- id: 1 isactive: 1 name: Шаблон osTicket по умолчанию (HTML) notes: | Шаблоны osTicket по умолчанию - #Default ticket filters installed for the system #NOTE: The SYSTEM BAN LIST is critically important and should _never_ be #removed from this file. The name 'SYSTEM BAN LIST' is also important #and should not be translated -- it is not displayed on the interface #Fields: #isactive - (bool:0|1) true or false if the filter is initially enabled #execorder - (int) order the filters should be executed in (lowest first) #name - (string) Descriptive name for the filter #notes - (string) Administrative notes (viewable internally only) #rules - (list<FilterRule>) List of rules for the filter #Fields for FilterRule: #isactive - (bool:0|1) true if the rule should be considered #what - (enum<email|>) field to check #how - (enum<equals|contains|dncontain>) how to check for <val> #val - (string) search value #Fields for FilterAction #type - type of filter action --- isactive: 1 execorder: 99 match_all_rules: 0 email_id: 0 target: Email #notrans name: SYSTEM BAN LIST #notrans notes: | Внутренний список заблокированных email адресов. Не удаляйте rules: - isactive: 1 w: email #notrans h: equal #notrans v: test@example.com #notrans actions: - sort: 1 type: reject #notrans - #Default (dynamic) form configuration. This data is used as the initial, #minimal data for dynamic forms that ships with the system. #Fields: #id: Used only if associated with a help topic #title: Bold section title of the form #instructions: Title deck, detailed instructions on entering form data #notes: Notes for the form, shown under the fields #flags: #0x0001 If the form can be removed from the system #fields: List of fields for the form #type: Field type (short name) (eg. 'text', 'memo', 'phone', ...) #label: Field label shown to the user #name: Name used with the data internally. This is especially #useful for page and email templates, where %{ ticket.<name> } #will be used to retrieve the data from the field. #hint: Help text shown with the field #flags: Bit mask for settings & options ## From class DynamicFormField #const FLAG_MASK_CHANGE = 0x0010; # Type cannot change #const FLAG_MASK_DELETE = 0x0020; # Cannot be deleted #const FLAG_MASK_EDIT = 0x0040; # Data cannot be edited #const FLAG_MASK_DISABLE = 0x0080; # Field cannot be disabled #const FLAG_MASK_REQUIRE = 0x10000; # Requirement cannot be changed #const FLAG_MASK_VIEW = 0x20000; # View settings cannot be changed #const FLAG_MASK_NAME = 0x40000; # Name cannot be changed #configuration: Field-specific configuration #size: (text) width of the field #length: (text) maximum size of the data in the field #cols: (memo) width of the textarea #rows: (memo) height of the textarea --- id: 1 type: U #notrans title: Контактная информация flags: 0 fields: - type: text #notrans name: email #notrans label: Адрес email sort: 1 flags: 489395 configuration: size: 40 length: 64 validator: email #notrans - type: text #notrans name: name #notrans label: Полное имя sort: 2 flags: 489395 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Номер телефона sort: 3 flags: 13057 - type: memo #notrans name: notes label: Внутренние Заметки sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 2 type: T #notrans title: Детали заявки instructions: Пожалуйста, опишите вашу проблему notes: | Эта форма будет доступна в каждой заявке, независимо от её источника. В эту форму вы можете добавить любое поле, и оно будет доступно во всех заявках, и будет использоваться в расширенном поиске и фильтре. flags: 0 fields: - id: 20 type: text #notrans name: subject #notrans label: Краткое описание sort: 1 flags: 489265 configuration: size: 40 length: 50 - id: 21 type: thread #notrans name: message #notrans label: Детали проблемы hint: Подробности о причинах создания заявки. sort: 2 flags: 480547 - id: 22 type: priority #notrans name: priority #notrans label: Уровень Приоритета flags: 274609 sort: 3 - type: C #notrans title: Информация о компании instructions: Детали, доступные в шаблонах email flags: 0 fields: - type: text #notrans name: name #notrans label: Название компании sort: 1 flags: 291249 configuration: size: 40 length: 64 - type: text #notrans name: website #notrans label: Веб-сайт sort: 2 flags: 274705 configuration: size: 40 length: 64 - type: phone #notrans name: phone #notrans label: Номер телефона sort: 3 flags: 274705 configuration: ext: false - type: memo #notrans name: address label: Адрес sort: 4 flags: 12545 configuration: rows: 2 cols: 40 html: false length: 100 - type: O #notrans title: Сведения об организации instructions: Подробности об организации клиента flags: 0 fields: - type: text #notrans name: name #notrans label: Имя sort: 1 flags: 489395 configuration: size: 40 length: 64 - type: memo name: address label: Адрес sort: 2 flags: 13057 configuration: rows: 2 cols: 40 length: 100 html: false - type: phone name: phone label: Телефон sort: 3 flags: 13057 - type: text name: website label: Веб-сайт sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo #notrans name: notes label: Внутренние Заметки sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A #notrans title: Подробности задачи instructions: Опишите проблему notes: | Эта форма используется для создания задачи. flags: 0 fields: - type: text #notrans name: title #notrans flags: 487601 sort: 1 label: Заголовок configuration: size: 40 length: 50 - type: thread #notrans name: description #notrans flags: 413939 sort: 2 label: Описание hint: Подробная информация создания задачи. - #Default groups defined for the system #Fields: #id - Primary id for the group #role_id - (int) default role for the group #flags - (bit mask) group flags #name - (string) descriptive name for the group #notes - (string) administrative notes (viewable internally only) #depts: (list<Department<id>>) id's of the departments to which the group #should initially have access #NOTE: ------------------------------------ #The very first group listed in this document will be the primary group of #the initial staff member -- the administrator. --- id: 1 role_id: 1 flags: 1 name: Укротители львов notes: | Повелители системы. Эти ребята (первоначально) имеют полный контроль над всеми отделами, к которым имеют доступ. depts: - 1 - 2 - 3 - id: 2 role_id: 2 flags: 1 name: Наездники слонов notes: | Жители башни слоновой кости depts: - 1 - 2 - 3 - id: 3 role_id: 2 flags: 1 name: Тренеры блох notes: | Сотрудники службы поддержки depts: - 1 - 2 - 3 - #event.yaml #Events initially inserted into the system. --- id: 1 name: created description: - id: 2 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 8 name: overdue description: - id: 9 name: edited description: - id: 10 name: viewed description: - id: 11 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 14 name: deleted description: - id: 15 name: merged description: - id: 16 name: unlinked description: - id: 17 name: linked description: - id: 18 name: login description: - id: 19 name: logout description: - id: 20 name: message description: - id: 21 name: note description: - #files.yaml #Files initially inserted into the system. 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In other words, true or false if the help topic is _not_ #for internal use only #noautoresp - (bool:1) true to disable the auto-responder for tickets #assigned to this help topic. NOTE that this field must be completely #omitted to ENABLE the auto-response by default #dept_id - (int) id number of the department with which this help topic is #associated #sla_id - (int:optional) id number of the sla with which this help topic is #associated #notes - (string) administrative notes (internally viewable only) --- topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 2 forms: - 2 topic: Общий вопрос notes: | Вопросы о продуктах или услугах - topic_id: 2 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 2 topic: Обратная связь notes: | Заявки, прежде всего касающиеся отделов продаж и расчетов - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 2 forms: - 2 topic: Сообщить о проблеме notes: | Вопросы по продуктам, услугам или оборудованию - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 2 topic: Проблема доступа notes: | Сообщить о недоступности физического или виртуального окружения - #Custom (dynamic) lists. This data is used as the initial, #minimal data for dynamic list that ships with the system. #Fields: #id: Primary id (not recommended) #name: Name of the list #name_plural: Name in plural (optional) #sort_mode: Sorting order (Alpha, -Alpha, SortCol) #masks: Edit masks to indicate various statuses of the list #(e.g if editable or deletable..etc) #notes: Notes for the list #items: List of items for the list #id: Primary id #value: Value (name) of the list item #extra: Abbreviated version of the value #status: If enabled (1 - enabled, 0 - disabled) #sort: Sort order (optional) #properties: Item-specific config based on Ticket Flags form fields #(key): (value) #properties: List properties form (see form.yaml for details) #Ticket statuses --- type: ticket-status #notrans name: Статус заявки name_plural: Состояния заявки sort_mode: SortCol #notrans masks: 13 notes: | Состояния заявки properties: title: Свойства состояния заявки instructions: Свойства, которые могут быть установлены для состояния заявки. flags: 0 fields: - type: state #notrans name: state #notrans label: Состояние sort: 1 flags: 487665 configuration: prompt: Состояние заявки - type: memo #notrans name: description #notrans label: Описание sort: 3 flags: 471073 configuration: rows: 2 cols: 40 html: false length: 100 configuration: handler: TicketStatusList - #Initial organizations defined for the system. #Fields: #name - Descriptive name for the organization #fields - custom fields --- name: osTicket fields: 0: | 1120 5th Street Alexandria, LA 71301 phone: (318) 290-3674 website: https://osticket.com notes: > Мы не только разрабатываем программное обеспечение osTicket, но и сами используем его для поддержки пользователей. Позвольте нам помочь вам быстрее начать реализацию функциональных возможностей системы и использовать весь потенциал osTicket. Свяжитесь с нами для получения профессиональной поддержки, либо посетите наш веб-сайт для ознакомления с документацией и получения помощи сообщества. #Default system data for ticket priorities --- low: priority_id: 1 priority_desc: Низкий priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 2 priority_desc: Средний priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: Высокий priority_color: "#FEE7E7" priority_urgency: 2 emergency: priority_id: 4 priority_desc: Экстренный priority_color: "#FEE7E7" priority_urgency: 1 - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: #flags: (unused) #name: Display name of the column #primary: Data source for the field #secondary: Backup data source / default text #filter: What the field should link to #'link:ticket': Ticket #'link:user': User #'link:org': Organization #'link:ticketP': Ticket with hover preview #truncate: #'wrap': Fold words on multiple lines #annotations: #c: Annotation class name #p: Placement #'a': After column text #'b': Before column text #'<': Float to start (left) #'>': Float to end (right) #conditions: #crit: Criteria for the condiditon, in the form of [field, method, value] #prop: Array of CSS properties to apply to the field #'font-weight': #'font-style': #... #extra: (future use and for plugins) --- id: 1 name: "Заявка №" primary: "number" filter: "link:ticketP" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 2 name: "Дата создания" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "Тема" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "Имя пользователя" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "Приоритет" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "Статус" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "Дата Закрытия" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 8 name: "Назначаемый" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 9 name: "Срок сдачи" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "Последнее обновление" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 11 name: "Отдел" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "Последнее сообщение" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "Последний ответ" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "Команда" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" - #Columns are not necessary and a default list is used if no columns are #specified. #Fields: #id: --- id: 1 name: Приоритет + Недавно измененные columns: '["-cdata__priority","-lastupdate"]' - id: 2 name: Приоритет + Недавно созданные columns: '["-cdata__priority","-created"]' - id: 3 name: Приоритет + Срок columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: Срок сдачи columns: '["-est_duedate"]' - id: 5 name: Дата закрытия columns: '["-closed"]' - id: 6 name: Дата создания columns: '["-created"]' - id: 7 name: Дата обновления columns: '["-lastupdate"]' - #Basic queues for the initial ticket system. Queues installed for #- Open / All #- Open / Unassigned #- Open / Overdue #- Answered / All #- My Tickets / All #- Closed / All #Fields: #id: #parent_id: #flags: #0x01: FLAG_PUBLIC #0x02: FLAG_QUEUE (should be set for everything here) #0x04: FLAG_DISABLED #0x08: FLAG_INHERIT (inherit criteria from parent) #0x10: FLAG_INHERIT_COLUMNS #0x20: FLAG_INHERIT_SORTING #staff_id: User owner of the queue #sort: Manual sort order #title: Display name of the queue #config: Criteria configuration #filter: Quick filter field #root: Object type of the queue listing #'T': Tickets #'A': Tasks --- id: 1 title: Открыть parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Последнее обновление - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 5 bits: 1 sort: 5 width: 85 heading: Приоритет - column_id: 8 bits: 1 sort: 6 width: 160 heading: Назначено На sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 2 title: Открыть parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Последнее обновление - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 5 bits: 1 sort: 5 width: 85 heading: Приоритет - column_id: 8 bits: 1 sort: 6 width: 160 heading: Назначено На - id: 3 title: Получен ответ parent_id: 1 flags: 43 root: T sort: 2 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Последнее обновление - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 5 bits: 1 sort: 5 width: 85 heading: Приоритет - column_id: 8 bits: 1 sort: 6 width: 160 heading: Назначено На - id: 4 title: Просрочено parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 9 bits: 1 sort: 9 width: 150 heading: Срок сдачи - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 5 bits: 1 sort: 5 width: 85 heading: Приоритет - column_id: 8 bits: 1 sort: 6 width: 160 heading: Назначено На - id: 5 title: Мои заявки parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Последнее обновление - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 5 bits: 1 sort: 5 width: 85 heading: Приоритет - column_id: 11 bits: 1 sort: 6 width: 160 heading: Отдел sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Назначено мне parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Последнее обновление - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 5 bits: 1 sort: 5 width: 85 heading: Приоритет - column_id: 11 bits: 1 sort: 6 width: 160 heading: Отдел sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Назначены командам parent_id: 5 flags: 43 root: T sort: 2 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 10 bits: 1 sort: 2 width: 150 heading: Последнее обновление - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 5 bits: 1 sort: 5 width: 85 heading: Приоритет - column_id: 14 bits: 1 sort: 6 width: 160 heading: Команда sorts: - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 8 parent_id: 0 title: Закрыто flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата окончания - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрыто sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 8 title: Сегодня flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата окончания - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрыто sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 8 title: Вчера flags: 43 sort: 2 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата окончания - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрыто sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 8 title: Эта неделя flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата окончания - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрыто sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 8 title: Этот месяц flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата окончания - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрыто sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 8 title: Этот квартал flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата окончания - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрыто sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 8 title: Этот год flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: Заявка - column_id: 7 bits: 1 sort: 2 width: 150 heading: Дата окончания - column_id: 3 bits: 1 sort: 3 width: 300 heading: Тема - column_id: 4 bits: 1 sort: 4 width: 185 heading: От - column_id: 8 bits: 1 sort: 6 width: 160 heading: Закрыто sorts: - sort_id: 5 - sort_id: 1 - sort_id: 2 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - #Default roles defined for the system #Fields: #id - Primary id for the role #flags - (bit mask) role flags #name - (string) descriptive name for the role #notes - (string) internal notes #permissions: (list<keys>) #NOTE: ------------------------------------ #--- id: 1 flags: 1 name: Полный доступ notes: | Роль с неограниченным доступом permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.markanswered - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - ticket.delete - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - task.delete - canned.manage - thread.edit - id: 2 flags: 1 name: Расширенный доступ notes: | Роль с расширенным доступом permissions: - ticket.create - ticket.edit - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - canned.manage - id: 3 flags: 1 name: Ограниченный доступ notes: | Роль с ограниченным доступом permissions: - ticket.create - ticket.merge - ticket.link - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply task.create - task.assign - task.transfer - task.reply - id: 4 flags: 1 name: Только просмотр notes: Простая роль без каких-либо разрешений permissions: [ ] - #Initial set of schedules and entries #Fields: #id: #flags: #0x01: FLAG_BIZHRS (Business Hours - Otherwise Holidays is assumed) #sort: Manual sort order #name: Name of the Schedule #timezone: Timezone of the Schedule #description: Description of the Schedule #entries: Schedule Entries --- id: 1 flags: 0x01 name: Понедельник - Пятница 8:00 - 17:00 с Праздниками в США configuration: holidays: - 4 entries: - name: Понедельник repeats: weekly #notrans starts_on: 2019-01-07 starts_at: 08:00:00 ends_on: 2019-01-07 ends_at: 17:00:00 day: 1 - name: Вторник repeats: weekly #notrans starts_on: 2019-01-08 starts_at: 08:00:00 ends_on: 2019-01-08 ends_at: 17:00:00 day: 2 - name: Среда repeats: weekly #notrans starts_on: 2019-01-09 starts_at: 08:00:00 ends_on: 2019-01-09 ends_at: 17:00:00 day: 3 - name: Четверг repeats: weekly #notrans starts_on: 2019-01-10 starts_at: 08:00:00 ends_on: 2019-01-10 ends_at: 17:00:00 day: 4 - name: Пятница repeats: weekly #notrans starts_on: 2019-01-11 starts_at: 08:00:00 ends_on: 2019-01-11 ends_at: 17:00:00 day: 5 - id: 2 flags: 0x01 name: 24/7 entries: - name: Ежедневно repeats: daily #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 3 flags: 0x01 name: 24/5 entries: - name: Будни repeats: weekdays #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 - id: 4 flags: 0 name: Выходные в США entries: - name: Новый год repeats: yearly #notrans starts_on: 2019-01-01 starts_at: 00:00:00 ends_on: 2019-01-01 ends_at: 23:59:59 day: 1 month: 1 - name: День Мартина Лютера Кинга(20.01 USA) repeats: yearly #notrans starts_on: 2019-01-21 starts_at: 00:00:00 ends_on: 2019-01-21 ends_at: 23:59:59 day: 1 week: 3 month: 1 - name: День поминовения в США (25 мая) repeats: yearly #notrans starts_on: 2019-05-27 starts_at: 00:00:00 ends_on: 2019-05-27 ends_at: 23:59:59 day: 1 week: -1 month: 5 - name: День независимости в США (4 июля) repeats: yearly #notrans starts_on: 2019-07-04 starts_at: 00:00:00 ends_on: 2019-07-04 ends_at: 23:59:59 day: 4 month: 7 - name: День труда в США (первый понедельник Сентября) repeats: yearly #notrans starts_on: 2019-09-02 starts_at: 00:00:00 ends_on: 2019-09-02 ends_at: 23:59:59 day: 1 week: 1 month: 9 - name: День коренных народов в США repeats: yearly #notrans starts_on: 2019-10-14 starts_at: 00:00:00 ends_on: 2019-10-14 ends_at: 23:59:59 day: 1 week: 2 month: 10 - name: День Ветеранов repeats: yearly #notrans starts_on: 2019-11-11 starts_at: 00:00:00 ends_on: 2019-11-11 ends_at: 23:59:59 day: 11 month: 11 - name: День Благодарения repeats: yearly #notrans starts_on: 2019-11-28 starts_at: 00:00:00 ends_on: 2019-11-28 ends_at: 23:59:59 day: 4 week: 4 month: 11 - name: Рождество repeats: yearly #notrans starts_on: 2019-11-25 starts_at: 00:00:00 ends_on: 2019-11-25 ends_at: 23:59:59 day: 25 month: 12 - #Sequences installed with the system #Fields: #id: PK #name: Name of the sequence #next: Next value of the sequence #padding: Padding character #increment: Distance between two numbers of the sequence #flags: Bitmask of flag settings. Currently known values are #INTERNAL:=0x0001 (restrict delete) #ID:1 is reserved for upgrades. When transitioning to osTicket 1.10, the #sequence ID:1 will be configured to start counting from the current #MAX(ticket.ticket_id). The upgrade will miss this step if there is no #sequence with ID:1 --- id: 1 name: "Основные заявки" next: 1 padding: '0' increment: 1 flags: 1 - id: 2 name: "Последовательность задач" next: 1 padding: '0' increment: 1 flags: 1 - #Initial Service-Level-Agreements (SLA) defined for the system #Fields: #id - (int:optional) id number in the database #flags - (int:bitmask) #isactive - (flag:1) true of false if the SLA should initially be active #enable_priority_escalation - (flag:2) true or false if the SLA should #cause the ticket priority to be escalated when it is marked overdue #disable_overdue_alerts - (flag:4) - true or false if the overdue alert #emails should _not_ go out for tickets assigned to this SLA #transient - (flag:8) - true if the SLA should change when changing #department or help topic. #grace_period - (int) number or hours after the ticket is opened before it #is marked overdue #name - (string) descriptive name of the SLA #notes - (string) administrative notes (viewable internally only) --- id: 1 flags: 3 grace_period: 18 name: Базовое SLA notes: | - #Default system data for ticket statuses #Fields: #id - (int:optional) id number in the database #name - (string) descriptive name of the status #state - (string) Main status of a ticket #(open, closed, archived, deleted) #mode - (bit) access mask (1 - enabled, 2 - internal) #flags - (bit) flags that can be set on a ticket #properties: #description - (string) Description of the status --- id: 1 name: Открыть state: open mode: 3 sort: 1 flags: 0 properties: description: > Открытые заявки. - id: 2 name: Решённая state: closed mode: 1 sort: 2 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Обработанные заявки - id: 3 name: Закрыто state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > Закрытые заявки. Такие заявки по-прежнему доступны клиентам и сотрудникам. - id: 4 name: Архивная state: archived mode: 3 sort: 4 flags: 0 properties: description: > Заявки, доступные только администрации и недоступные сотрудникам и клиентам. - id: 5 name: Удаленная state: deleted mode: 3 sort: 5 flags: 0 properties: description: > Заявки поставленные в очередь на удаление. Не доступны в общей очереди заявок. - #Initial teams defined for the system. #Fields: #flags - (int) #- isenabled - (0x01) true or false if the team should be initially #enabled #- noalerts - (0x02) #name - Descriptive name for the team #notes - Administrative notes (viewable internal only) --- flags: 0x01 name: Первый уровень поддержки notes: | Поддержка первого уровня, ответственная за первоначальное взаимодействие с клиентами (function($R) { $R.lang['ru'] = { "format": "Формат", "image": "Картинка", "file": "Файл", "link": "Ссылка", "bold": "Полужирный", "italic": "Курсив", "deleted": "Зачеркнутый", "underline": "Подчеркнутый", "superscript": "Надстрочный", "subscript": "Подстрочный", "bold-abbr": "B", "italic-abbr": "I", "deleted-abbr": "S", "underline-abbr": "U", "superscript-abbr": "Sup", "subscript-abbr": "Sub", "lists": "Списки", "link-insert": "Вставить ссылку", "link-edit": "Редактировать ссылку", "link-in-new-tab": "Открыть ссылку в новом табе", "unlink": "Удалить ссылку", "cancel": "Отменить", "close": "Закрыть", "insert": "Вставить", "save": "Сохранить", "delete": "Удалить", "text": "Текст", "edit": "Редактировать", "title": "Title", "paragraph": "Обычный текст", "quote": "Цитата", "code": "Код", "heading1": "Заголовок 1", "heading2": "Заголовок 2", "heading3": "Заголовок 3", "heading4": "Заголовок 4", "heading5": "Заголовок 5", "heading6": "Заголовок 6", "filename": "Имя файла", "optional": "необязательно", "unorderedlist": "Ненумерованный список", "orderedlist": "Нумерованный список", "outdent": "Убрать отступ", "indent": "Добавить отступ", "horizontalrule": "Линия", "upload": "Загрузить", "upload-label": "Перетащите файлы или нажмите для загрузки", "upload-change-label": "Перетащите новую картинку", "accessibility-help-label": "Редактор форматированного текста", "caption": "Подпись", "bulletslist": "Маркеры", "numberslist": "Нумерация", "image-position": "Обтекание", "none": "Нет", "left": "Слева", "right": "Справа", "center": "По центру", "undo": "Отменить", "redo": "Повторить" }; })(Redactor);/* Russian (UTF-8) initialisation for the jQuery UI date picker plugin. */ /* Written by Andrew Stromnov (stromnov@gmail.com). */ ( function( factory ) { "use strict"; if ( typeof define === "function" && define.amd ) { // AMD. Register as an anonymous module. define( [ "../widgets/datepicker" ], factory ); } else { // Browser globals factory( jQuery.datepicker ); } } )( function( datepicker ) { "use strict"; datepicker.regional.ru = { closeText: "Закрыть", prevText: "Пред", nextText: "След", currentText: "Сегодня", monthNames: [ "Январь", "Февраль", "Март", "Апрель", "Май", "Июнь", "Июль", "Август", "Сентябрь", "Октябрь", "Ноябрь", "Декабрь" ], monthNamesShort: [ "Янв", "Фев", "Мар", "Апр", "Май", "Июн", "Июл", "Авг", "Сен", "Окт", "Ноя", "Дек" ], dayNames: [ "воскресенье", "понедельник", "вторник", "среда", "четверг", "пятница", "суббота" ], dayNamesShort: [ "вск", "пнд", "втр", "срд", "чтв", "птн", "сбт" ], dayNamesMin: [ "Вс", "Пн", "Вт", "Ср", "Чт", "Пт", "Сб" ], weekHeader: "Нед", dateFormat: "dd.mm.yy", firstDay: 1, isRTL: false, showMonthAfterYear: false, yearSuffix: "" }; datepicker.setDefaults( datepicker.regional.ru ); return datepicker.regional.ru; } ); <?php return array ( '' => 'Project-Id-Version: osticket-official X-Osticket-Major-Version: 1.17 POT-Create-Date: 2023-05-22 18:54 +0000 Report-Msgid-Bugs-To: support@osticket.com Language: ru_RU MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit X-Generator: osTicket i18n CLI Plural-Forms: nplurals=4; plural=((n%10==1 && n%100!=11) ? 0 : ((n%10 >= 2 && n%10 <=4 && (n%100 < 12 || n%100 > 14)) ? 1 : ((n%10 == 0 || (n%10 >= 5 && n%10 <=9)) || (n%100 >= 11 && n%100 <= 14)) ? 2 : 3)); X-Crowdin-Project: osticket-official X-Crowdin-Project-ID: 25755 X-Crowdin-Language: ru X-Crowdin-File: /1.17.x/LC_MESSAGES/messages.po X-Crowdin-File-ID: 1853 Language-Team: Russian PO-Revision-Date: 2025-02-04 17:18 ', ' Manage Collaborators' => ' Управление Соавторами', '"1" is recommended if AJAX is not working' => 'установите «1», если AJAX не работает', '%1$d - %2$d' => '%1$d - %2$d', '%1$d - %2$d of %3$d' => '%1$d - %2$d из %3$d', '%1$d - %2$d of about %3$d' => '%1$d - %2$d из %3$d', '%1$d consecutive errors. Maximum of %2$d allowed' => '%1$d ошибок подряд. Допускается максимум %2$d', '%1$d of %2$d %3$s %4$s' => '%1$d из %2$d %3$s %4$s', '%1$d of %2$d %3$s activated' => '%1$d из %2$d %3$s активировано', '%1$d of %2$d %3$s archived' => '%1$d из %2$d %3$s архивировано', '%1$d of %2$d %3$s deleted' => '%1$d из %2$d %3$s удалены', '%1$d of %2$d %3$s disabled' => '%1$d из %2$d %3$s отключены', '%1$d of %2$d %3$s enabled' => '%1$d из %2$d %3$s включено', '%1$d of %2$d %3$s made PRIVATE' => '%1$d из %2$d %3$s сделано ПРИВАТНЫМИ', '%1$d of %2$d %3$s made PUBLIC' => '%1$d из %2$d %3$s сделано ПУБЛИЧНЫМИ', '%1$d of %2$d %3$s removed' => 'удалено %1$d из %2$d %3$s', '%1$d of %2$d %3$s status changed to %4$s' => 'Статус %1$d из %2$d %3$s изменён на %4$s', '%1$d of %2$d %3$s updated' => '%1$d из %2$d %3$s обновлены', '%1$d of %2$d selected tickets' => '%1$d из %2$d выбранных заявок', '%1$s (%2$s) logged in [%3$s]' => '%1$s (%2$s) вошел в [%3$s]', '%1$s Contact us %2$s today for <u>expedited</u> help.' => '%1$s с нами %2$s сегодня для <u>ускоренной</u> помощи.', '%1$s Get in the loop %2$s today and stay informed!' => '%1$s Зайди в просмотр %2$s сегодня и будь в курсе!', '%1$s Ticket #%2$s' => 'Заявка #%2$s - %1$s', '%1$s after %2$s' => '%1$s после %2$s', '%1$s after %2$s from now' => '%1$s после %2$s от текущего', '%1$s before %2$s' => '%1$s перед %2$s', '%1$s before %2$s ago' => '%1$s до %2$s назад', '%1$s between %2$s and %3$s' => '%1$s между %2$s и %3$s', '%1$s has %2$d open tasks and cannot be closed' => '%1$s может %2$d открыть заявку, но не может закрыть', '%1$s in the last %2$s' => '%1$s в заключение %2$s', '%1$s in the next %2$s' => '%1$s в следующий %2$s', '%1$s is %2$s' => '%1$s это %2$s', '%1$s is in the future' => '%1$s в будущем', '%1$s is in the past' => '%1$s в прошлом', '%1$s is missing a %2$s and cannot be closed' => '%1$s отсутствует и %2$s должна быть закрыта', '%1$s is missing data on %2$s one or more required fields %3$s and cannot be closed' => '%1$s отсутствуют данные в %2$s один или несколько обязательных полей %3$s и не могут быть закрыты', '%1$s transferred from %2$s to %3$s' => '%1$s перемещена от %2$s к %3$s', '%1$s: Invalid data: %2$s' => '%1$s: Недопустимые данные: %2$s', '%d' => '%d', '%d Closed Ticket' . "\0" . '%d Closed Tickets' => '%d Закрытая Заявка' . "\0" . '%d Закрытые Заявки' . "\0" . '%d Закрытых Заявок' . "\0" . '%d Закрытых Заявок', '%d FAQs matched your search criteria.' => '%d FAQ соответствуют Вашему критерию поиска.', '%d Open Ticket' . "\0" . '%d Open Tickets' => '%d Открытая Заявка' . "\0" . '%d Открытых Заявки' . "\0" . '%d Открытых Заявок' . "\0" . '%d Открытых Заявок', '%d days ago' => '%d дней назад', '%d hours ago' => '%d часов назад', '%d minute' . "\0" . '%d minutes' => '%d минута' . "\0" . '%d минуты' . "\0" . '%d минут' . "\0" . '%d минут', '%d minutes ago' => '%d минут назад', '%d months ago' => '%d месяцев назад', '%d overdue tasks!' => '%d просроченные задачи!', '%d seconds ago' => '%d секунд назад', '%d years ago' => '%d лет назад', '%s #%s deleted successfully' => '%s #%s успешно удалено', '%s — Organization' => '%s — Организация', '%s (%d hours - %s)' => '%s (%d часов - %s)', '%s - Relax!' => '%s - Расслабьтесь!', '%s - access link sent to your email!' => '%s - ссылка отправлена по электронной почте!', '%s Note' => 'Примечание %s', '%s Task #%s' => '%s Задача #%s', '%s Tickets' => 'Заявки %s', '%s added as a collaborator' => '%s добавлен в качестве соавтора', '%s already assigned to %s' => '%s уже назначена %s', '%s already in the department' => '%s уже находится в этом отделе', '%s assigned to %s' => '%s назначены %s', '%s assigned to this organization will be orphaned.' => '%s, принадлежащие этой Организации будут изолированы.', '%s by {somebody} {timestamp}' => '%s от {somebody} {timestamp}', '%s can not be edited' => '%s не может редактироваться', '%s cannot be closed' => '%s не может быть закрыта', '%s cannot be more than 8760 hours' => '%s не может быть больше чем 8760 часов', '%s cannot contain the current %s' => '%s не может содержать текущий %s', '%s contains "%s"' => '%s содержит "%s"', '%s does not have a value' => '%s не имеет значения', '%s does not have any tasks' => '%s не имеет каких-либо задач', '%s does not have any tickets' => '%s не имеет Заявок', '%s does not include %s' => '%s не вложено %s', '%s has a value' => '%s имеет значение', '%s in (%s)' => '%s в (%s)', '%s includes %s' => '%s вложено %s', '%s is %s' => '%s является %s', '%s is a required field' => '%s - необходимое поле', '%s is already a collaborator' => '%s уже является соавтором', '%s is already assigned this value' => '%s уже назначено это значение', '%s is already in %s' => '%s уже в %s', '%s is assigned a %s that is not active.' => '%s присваивается %s, который неактивен.', '%s is assigned to %s' => '%s назначены %s', '%s is available' => '%s доступно', '%s is currently assigned to <b>%s</b>' => '%s в данный момент назначено на <b>%s</b>', '%s is currently locked by %s' => '%s в настоящее время заблокировано %s', '%s is marked as closed and cannot be reopened.' => '%s помечен как закрытый и не может быть открыт повторно.', '%s is not %s' => '%s не является %s', '%s is required' => '%s обязателен', '%s logged in [%s], via %s' => '%s вошел в [%s], через %s', '%s logged out [%s]' => '%s вышел из [%s]', '%s matches pattern %s' => '%s совпадает с %s', '%s must be active' => '%s должно быть активным', '%s not in (%s)' => '%s не (%s)', '%s of the Month' => '%s месяца', '%s or greater' => '%s или выше', '%s or later' => '%s или новее', '%s referred to %s' => '%s упоминаемый в %s', '%s selected must be active' => '%s выборите для активации', '%s status changed to %s' => 'Статус %s изменен на %s', '%s successfully' => '%s успешно', '%s transferred to %s department' => '%s перемещено в %s отдел', '%s updated' => '%s обновлено', '%s: %s posted successfully' => '%s: %s опубликовано успешно', '%s: %s: Field not defined' => '%s: %s: Поле не определено', '%s: Call to non-existing function' => '%s: Вызов несуществующей функции', '%s: Call to undefined function' => '%s: Вызов неопределенной функции', '%s: Cannot export table with no fields ' => '%s: Невозможно выгружать таблицу без полей ', '%s: Error parsing SQL schema! Get help from developers (#4)' => '%s: Ошибка разбора SQL схемы! Обратитесь к разработчикам (#4)', '%s: Field must have `variable` set to be imported' => '%s: Поле должно иметь `variable` для выгрузки', '%s: Internal error occurred - please make sure your download is the latest (#1)' => '%s: Внутренняя ошибка - Пожалуйста убедитесь, что ваша загрузка является последней (#1)', '%s: Invalid or unknown' => '%s: Неверный или неизвестный', '%s: Model does not define meta.pk' => '%s: Модель не может определить meta.pk', '%s: Model does not define meta.table' => '%s: Модель не может определить meta.table', '%s: Not a valid email address' => '%s: не корректный адрес', '%s: Poorly encoded base64 data' => '%s: Плохо закодированные данные base64', '%s: Reply posted successfully' => '%s: Ответ опубликован успешно', '%s: Reverse does not specify any constraints' => '%s: Обратное не определяет каких-либо ограничений', '%s: Unable to map header to the object field' => '%s: Невозможно отобразить заголовок поля объекта', '%s: Unable to process cleanup file' => '%s: Невозможно обработать файл очистки', '%s: Unable to retrieve template' => '%s: Не удалось получить шаблон', '%s: Unexpected data received in API request' => '%s: В запросе API получены неожиданные данные', '%s: Unknown or invalid' => '%s: Неизвестен или недопустим', '%s: Unknown or invalid %s' => '%s: Неизвестный или неверный %s', '%s: Unknown or invalid ID.' => '%s: Неизвестный или неверный идентификатор.', '%s: Unknown or invalid number.' => '%s: Неизвестный или неверный идентификатор.', '%s: Unknown or invalid schema signature (%s .. %s)' => '%s: Неизвестная или неправильная схема подписи (%s .. %s)', '%s: Unknown template style %s' => '%s: Неизвестный стиль шаблона %s', '(%d of %d)' => '(%d из %d)', '(0 to disable)' => '(0, чтобы отключить)', '(Default)' => '(По умолчанию)', '(Enter a key). Value selected from the list initially' => '(Введите ключ). Значение, изначально выбранное в списке', '(Latest)' => '(Последняя)', '(Override global setting)' => '(Переопределить глобальные настройки)', '(These fields are requested for new tickets via the %s form)' => '(Эти поля требуются для новых Заявок \\n через форму %s)', '(chars)' => '(символы)', '(disabled)' => '(отключено)', '(enabled by default)' => '(включено по умолчанию)', '(faster performance)' => '(лучшая производительность)', '(for HTML email processing)' => '(для обработки HTML электронной почты)', '(for XML API)' => '(для XML API)', '(in-use and default template sets cannot be disabled)' => '(наборы шаблонов по умолчанию и которые используются не могут быть отключены)', '(in-use)' => '(используется)', '(internal)' => '(внутренний)', '(on front-page sidebar)' => '(на первой странице боковой панели)', '(optional)' => '(опционально)', '(publish)' => '(опубликовать)', '(retired)' => '(не активно)', '(root)' => '(корень)', '(rows)' => '(строки)', '(truncated)' => '(обрезано)', '(type not set)' => '(тип не указан)', '-- As Entered --' => '-- Как указано --', '<b>%s</b> posted %s' => '<b>%s</b> опубликовал %s', '<b>Hi %s</b> - You must <a>change your password to continue</a>!' => '<b>Привет %s</b> - вы должны изменить свой пароль, чтобы продолжить!', '<b>Hi %s</b> - You must <a>configure and save Two Factor Authentication </a>!' => '<b>Привет %s</b> - Вы должны <a>настроить Двухфакторную аутентификацию </a>!', '<b>Welcome back %s</b>! You are listed as \'on vacation\' Please let your manager know that you are back.' => '<b>С возвращением %s</b>! Вы числитесь \'в отпуске\'. Пожалуйста, дайте вашему менеджеру знать, что вы вернулись.', '<b>{somebody}</b> added <strong>%s</strong> as collaborators {timestamp}' => '<b>{somebody}</b> добавил <strong>%s</strong> как соавтора {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> назначил это для <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> assigned this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> назначил это для <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> changed ownership to {<User>data.owner} {timestamp}' => '<b>{somebody}</b> изменил автора на {<User>data.owner} {timestamp}', '<b>{somebody}</b> changed the status to <strong>{<TicketStatus>data.status}</strong> {timestamp}' => '<b>{somebody}</b> изменил статус на <strong>{<TicketStatus>data.status}</strong> {timestamp}', '<b>{somebody}</b> claimed this {timestamp}' => '<b>{somebody}</b> утверждено в {timestamp}', '<b>{somebody}</b> linked this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> связал эту заявку с %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> merged this ticket with %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> объединил эту заявку с %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Dept>data.dept}</strong> {timestamp}' => '<b>{somebody}</b> назначил это для <strong>{<Dept>data.dept}</strong> {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Staff>data.staff}</strong> {timestamp}' => '<b>{somebody}</b> назначил это для <strong>{<Staff>data.staff}</strong> {timestamp}', '<b>{somebody}</b> referred this to <strong>{<Team>data.team}</strong> {timestamp}' => '<b>{somebody}</b> назначил это для <strong>{<Team>data.team}</strong> {timestamp}', '<b>{somebody}</b> released ticket assignment {timestamp}' => '<b>{somebody}</b> завел заявку {timestamp}', '<b>{somebody}</b> removed <strong>%s</strong> from the collaborators {timestamp}' => '<b>{somebody}</b> удалил <strong>%s</strong> из соавторов {timestamp}', '<b>{somebody}</b> resent <strong><a href="#thread-entry-{data.entry}">a previous response</a></strong> {timestamp}' => '<b>{somebody}</b> оставил <strong><a href="#thread-entry-{data.entry}">предыдущий ответ</a></strong> {timestamp}', '<b>{somebody}</b> transferred this to <strong>{dept}</strong> {timestamp}' => '<b>{somebody}</b> передал это <strong>{dept}</strong> {timestamp}', '<b>{somebody}</b> unlinked this ticket from %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}' => '<b>{somebody}</b> отвязал эту заявку от %s{data.id}%s<b>{data.ticket}</b>%s {timestamp}', '<strong>%1$s</strong> changed from <strong>%2$s</strong> to <strong>%3$s</strong>' => '<strong>%1$s</strong> изменено с <strong>%2$s</strong> на <strong>%3$s</strong>', '<strong>%1$s</strong> set to <strong>%2$s</strong>' => '<strong>%1$s</strong> установлено <strong>%2$s</strong>', '<strong>Disable</strong> for %s' => '<strong>Отключить</strong> для %s', '<strong>Disable</strong> new ticket auto-response' => '<strong>Отключить</strong> автоответ на новую заявку', '<strong>Disable</strong> overdue alerts notices.' => '<strong>Отключить</strong> уведомления о просрочке.', '<strong>Stop</strong> processing further on match!' => '<strong>Прекратить</strong> дальнейшую обработку при совпадении!', '<strong>Use</strong> the Reply-To email header' => '<strong>Использовать</strong> заголовок из Reply-To Email', 'A collaborator' => 'Соавтор', 'A confirmation email has been sent' => 'Письмо-подтверждение было отправлено', 'A one-time notice sent, if enabled, when user has reached the maximum allowed open tickets.' => 'Одноразовое извещение, которое, если включено, отправляется пользователю, когда он достиг максимального количества открытых Заявок.', 'A page currently in-use CANNOT be disabled!' => 'Страница, которая сейчас используется, НЕ МОЖЕТ быть отключена!', 'A primary system language is required' => 'Укажите основной язык системы поддержки пользователей', 'A title is required' => 'Требуется название', 'ACL' => 'Список контроля доступа', 'API' => 'API', 'API Calls' => 'Вызовы API', 'API Error' => 'Ошибка API', 'API Key' => 'Ключ API', 'API Key is auto-generated. Delete and re-add to change the key.' => 'API ключ генерируется автоматически. Удалите и повторно добавьте, чтобы изменить ключ.', 'API Keys' => 'Ключи API', 'API key not authorized' => 'Ключ API не авторизован', 'API key not found/active or source IP not authorized' => 'Ключ API не найден/не активен или исходный IP не авторизован', 'Abbrev' => 'Аббревиатура', 'Abbreviation' => 'Сокращение', 'Ability to access the user directory' => 'Разрешить доступ к каталогу пользователя', 'Ability to add new users' => 'Разрешить создавать новых пользователей', 'Ability to add/remove emails from banlist via ticket interface' => 'Может добавлять/удалять e-mail из списка блокировки через веб-интерфейс.', 'Ability to add/update/disable/delete canned responses' => 'Возможность добавлять/изменять/отключать/удалять готовые ответы и вложения.', 'Ability to add/update/disable/delete knowledgebase categories and FAQs' => 'Возможность добавлять/изменять/отключать/удалять категории базы знаний (FAQ)', 'Ability to assign tasks to agents or teams' => 'Разрешить назначать задачи сотрудникам или командам', 'Ability to assign tickets to agents or teams' => 'Разрешить назначать заявки сотрудникам или командам', 'Ability to close tasks' => 'Разрешить закрывать задачи', 'Ability to close tickets' => 'Разрешить закрывать заявки', 'Ability to create new organizations' => 'Разрешить создавать новые организации', 'Ability to create tasks' => 'Разрешить создавать задачи', 'Ability to delete organizations' => 'Разрешить удалять организации', 'Ability to delete tasks' => 'Разрешить удалять задачи', 'Ability to delete tickets' => 'Разрешить удалять заявки', 'Ability to delete users' => 'Разрешить удалять пользователей', 'Ability to edit tasks' => 'Разрешить редактировать задачи', 'Ability to edit thread items of other agents' => 'Разрешить редактировать темы других сотрудников', 'Ability to edit tickets' => 'Разрешить редактировать заявки', 'Ability to link tickets' => 'Разрешить связывать заявки', 'Ability to manage active user accounts' => 'Разрешить управлять учетными записями пользователей', 'Ability to manage organizations' => 'Разрешить управлять организациями', 'Ability to manage ticket referrals' => 'Возможность управления последователями заявки', 'Ability to manage user information' => 'Разрешить редактировать информацию о пользователе', 'Ability to mark a ticket as Answered/Unanswered' => 'Разрешить отмечать заявку как Отвеченная/Неотвеченная', 'Ability to merge tickets' => 'Разрешить объединять заявки', 'Ability to open tickets on behalf of users' => 'Разрешить создавать заявки от имени пользователей', 'Ability to post a ticket reply' => 'Разрешить отвечать на заявку', 'Ability to post task update' => 'Разрешить обновлять задачи', 'Ability to release ticket assignment' => 'Возможность завести заявку', 'Ability to see Agents in all Departments' => 'Возможность видеть агентов во всех отделах', 'Ability to see all Departments' => 'Возможность просматривать все отделы', 'Ability to transfer tasks between departments' => 'Разрешить передачу задач между отделами', 'Ability to transfer tickets between departments' => 'Разрешить передавать заявки между отделами', 'Ability to view stats of other agents in allowed departments' => 'Разрешить просматривать статистику других сотрудников в разрешенных отделах.', 'About this osTicket Installation' => 'Об этой копии osTicket', 'Accept All Emails' => 'Принимать Все Письма', 'Accept Email Collaborators' => 'Принимать Соавторов из Письма', 'Accept email from unknown Users' => 'Принимать email от неизвестных пользователей', 'Access' => 'Доступ', 'Access Credentials' => 'Данные для доступа', 'Access Denied' => 'Отказано в доступе', 'Access Denied. Contact Admin' => 'Доступ запрещен. Свяжитесь с Администратором', 'Access Denied. Contact your help desk administrator to have an account registered for you' => 'Доступ запрещен. Обратитесь к администратору системы с просьбой создать для Вас учетную запись', 'Access Denied. Possibly invalid ticket ID' => 'Доступ запрещен. Возможно неверный ID заявки', 'Access denied' => 'Отказано в доступе', 'Access denied. Contact admin if you believe this is in error' => 'Доступ запрещен. Свяжитесь с администратором, если вы считаете это ошибкой', 'Access link' => 'Ссылка доступа', 'Account' => 'Аккаунт', 'Account Access' => 'Доступ к Учетной Записи', 'Account Confirmation Email' => 'Email для подтверждение учетной записи', 'Account Confirmed Page' => 'Страница успешного подтверждения аккаунта', 'Account Flags' => 'Флаги Учетной Записи', 'Account Manager' => 'Управление аккаунтами', 'Account Registration' => 'Регистрация учётной записи', 'Account Type' => 'Тип Учетной Записи', 'Account activation email sent to %s' => 'Письмо для активации аккаунта отправлено на %s', 'Account confirmation required' => 'Необходимо подтверждение учетной записи', 'Account is administratively locked' => 'Учетная запись заблокирована администратором', 'Account is already confirmed' => 'Учетная запись уже подтверждена', 'Account password reset email sent to %s' => 'Письмо о сбросе пароля учетной записи отправлено на %s', 'Acquiring Lock' => 'Блокировка', 'Action Denied.' => 'Действие Запрещено.', 'Action Denied. Ticket is locked by someone else!' => 'Действие запрещено. Данная заявка заблокирована другим пользователем.', 'Action Denied. You are not allowed to assign/reassign tickets.' => 'Действие запрещено. Вам не разрешено назначать/переназначать заявки.', 'Action denied. Contact admin for access' => 'Доступ запрещен. Свяжитесь с администратором для доступа', 'Actions' => 'Действия', 'Actions are executed in the order declared below' => 'Действия выполняются по порядку, указанному ниже', 'Active' => 'Активно', 'Active (Registered)' => 'Активный (Зарегистрирован)', 'Activity Description' => 'Описание', 'Activity Title' => 'Название', 'Add' => 'Добавить', 'Add "Full Access" permission for the "Everyone" user' => 'Добавить разрешение "Полного доступа" для пользователя "Everyone" (или "Все")', 'Add Arrow' => 'Добавить стрелку', 'Add Auto Detect Button' => 'Добавить Кнопку Автоопределения', 'Add Box' => 'Добавить блок', 'Add Collaborator' => 'Добавить соавтора', 'Add Custom Form' => 'Добавить польз. форму', 'Add Ellipse' => 'Добавить эллипс', 'Add Ellipsis' => 'Добавить Многоточие', 'Add FAQ' => 'Добавить FAQ', 'Add Field' => 'Добавить Поле', 'Add Filter' => 'Добавить фильтр', 'Add Form' => 'Добавить Форму', 'Add Key' => 'Добавить ключ', 'Add List' => 'Добавить Список', 'Add New' => 'Добавить', 'Add New API Key' => 'Добавить новый ключ API', 'Add New Agent' => 'Добавить нового сотрудника', 'Add New Canned Response' => 'Добавить Новый Готовый Ответ', 'Add New Category' => 'Добавить новую категорию', 'Add New Custom Form' => 'Добавить новую пользовательскую форму', 'Add New Custom List' => 'Добавить новый пользовательский список', 'Add New Department' => 'Добавить новый отдел', 'Add New Email' => 'Добавить новый адрес', 'Add New Email Address' => 'Добавить e-mail', 'Add New Email Address to Ban List' => 'Добавить Новый Адрес в Список Блокировки', 'Add New Entry' => 'Добавить новую запись', 'Add New FAQ' => 'Добавить Новый FAQ', 'Add New Filter' => 'Добавить новый фильтр', 'Add New Help Topic' => 'Добавить новую категорию', 'Add New Item' => 'Добавить новое поле', 'Add New List Item' => 'Добавить список полей', 'Add New Organization' => 'Добавить новую организацию', 'Add New Page' => 'Добавить новую страницу', 'Add New Plugin' => 'Добавить новый плагин', 'Add New Queue' => 'Добавить Новую Очередь', 'Add New Response' => 'Добавить Новый Ответ', 'Add New Role' => 'Добавить новую роль', 'Add New SLA Plan' => 'Добавить новый SLA план', 'Add New Schedule' => 'Добавить новое расписание', 'Add New Schedule Entry' => 'Добавить новое расписание', 'Add New Sequence' => 'Добавить новую последовательность', 'Add New Sort Criteria' => 'Добавить Критерий Сортировки', 'Add New Task' => 'Добавить новую задачу', 'Add New Team' => 'Добавить новую Команду', 'Add New Template' => 'Добавить Новый Шаблон', 'Add New Template Set' => 'Добавить новый набор', 'Add New User' => 'Добавить нового пользователя', 'Add Organization' => 'Добавить организацию', 'Add Other Field' => 'Добавить другое поле', 'Add Page' => 'Добавить Страницу', 'Add Plan' => 'Добавить план', 'Add Queue' => 'Добавить Очередь', 'Add Queue Column' => 'Добавить Столбец Очереди', 'Add Response' => 'Добавить Ответ', 'Add Role' => 'Добавить роль', 'Add Rule' => 'Добавить правило', 'Add Scribble' => 'Добавить каракули', 'Add Shape' => 'Добавить форму', 'Add Sort Criteria' => 'Добавить Критерий Сортировки', 'Add Sort Option' => 'Добавить Опцию Сортировки', 'Add Sub Queue' => 'Добавить Вложенную Очередь', 'Add Template' => 'Добавить Шаблон', 'Add Text' => 'Добавить текст', 'Add Topic' => 'Добавить категорию', 'Add User' => 'Добавить пользователя', 'Add a Language' => 'Добавить язык', 'Add a Ticket' => 'Добавить заявку', 'Add a annotation' => 'Добавить комментарий', 'Add a collaborator' => 'Добавить соавтора', 'Add a column' => 'Добавить столбец', 'Add a condition' => 'Добавить условие', 'Add a custom form' => 'Добавить польз. форму', 'Add a form' => 'Добавить форму', 'Add a property' => 'Добавить свойство', 'Add a separate field for the extension' => 'Добавить отдельное поле для расширения', 'Add new custom form section' => 'Добавить новую секцию пользовательской формы', 'Add personal queue' => 'Добавить персональную очередь', 'Add personal search' => 'Добавить персональный поиск', 'Add to Organization' => 'Добавить в организацию', 'Add to all tickets from this organization' => 'Добавить ко всем Заявкам от этой организации', 'Add, and remove the fields in this list using the options below. Drag columns to reorder them.' => 'Добавить и удалить поля в этом списке ниже. Перетащите столбцы для изменения их порядка.', 'Add, and remove the fields in this list using the options below. Drag fields to reorder them.' => 'Добавить и удалить поля в этом списке ниже. Перетащите столбцы для изменения их порядка.', 'Add, and remove the fields in this list using the options below. Sorting can be performed on any field, whether displayed in the queue or not.' => 'Добавить и удалить поля в этом списке. Сортировка может выполняться по любому полю, независимо от того, отображается оно в очереди или нет.', 'Additional File Type Filters' => 'Дополнительные фильтры для расирешний вложений', 'Addressee (To and Cc)' => 'Получатель (To и Cc)', 'Admin' => 'Администратор', 'Admin Dashboard' => 'Панель администратора', 'Admin Email' => 'Email администратора', 'Admin Email Only' => 'Только Почта Администратора', 'Admin Notes' => 'Заметки Администратора', 'Admin Panel' => 'Панель администратора', 'Admin User' => 'Администратор', 'Admin\'s Email Address' => 'Email адрес администратора', 'Admin\'s first name' => 'Имя Администратора', 'Admin\'s last name' => 'Фамилия Администратора', 'Admin\'s login name. Must be at least three (3) characters.' => 'Логин администратора. Должен быть не менее трех (3) символов.', 'Admin\'s password. Must be six (6) characters or more.' => 'Пароль администратора. Должен быть 6 (шесть) символов или более.', 'Admin\'s personal email address. Must be different from system\'s default email.' => 'Адрес личной почты администратора. Должен отличаться от адреса электронной почты системы по умолчанию.', 'Administratively Locked' => 'Заблокировано Административно', 'Administrator' => 'Администратор', 'Advanced' => 'Дополнительно', 'Advanced CSV Options' => 'Расширенные опции CSV', 'Advanced Search' => 'Расширенный поиск', 'Advanced Ticket Search' => 'Расширенный поиск заявок', 'After' => 'После', 'After %d month' . "\0" . 'After %d months' => 'После %d месяца' . "\0" . 'После %d месяцев' . "\0" . 'После %d месяцев' . "\0" . 'После %d месяцев', 'Agent' => 'Сотрудники', 'Agent Assigned' => 'Назначен сотрудник', 'Agent Dashboard' => 'Панель Управления Сотрудника', 'Agent Directory' => 'Сотрудники', 'Agent Excessive Logins' => 'Многочисленные попытки входа', 'Agent Identity Masking' => 'Анонимность сотрудника', 'Agent Login' => 'Вход сотрудника', 'Agent Maximum File Size' => 'Максимальный размер файла', 'Agent Panel' => 'Панель персонала', 'Agent Password Reset' => 'Сброс Пароля Сотрудника', 'Agent Session Timeout' => 'Максимальное время сеанса сотрудника', 'Agent Settings and Options' => 'Настройки сотрудника', 'Agent Welcome Email' => 'Приветственный Email сотрудника', 'Agent already has access to %s' => 'Сотрудник уже имеет доступ к %s', 'Agent assigning the ticket' => 'Сотрудник, назначающий Заявку', 'Agent has access to the admin panel' => 'Сотрудник имеет доступ к панели администратора', 'Agent is unavailable for %s' => 'Сотрудник недоступен для %s', 'Agent is unavailable for assignment' => 'Сотрудник недоступен для назначения', 'Agent logout' => 'Выход сотрудника', 'Agent name' => 'Имя сотрудника', 'Agent performing the assignment' => 'Сотрудник выполняет задание', 'Agent posting the note or response' => 'Сотрудник создёт заметку или ответ', 'Agent selection required' => 'Укажите назначаемого', 'Agent will have access to tickets assigned to a team they belong to regardless of the ticket\'s department. Alerts can be enabled for each associated team.' => 'Сотрудник будет иметь доступ к заявкам, назначенных команде, независимо от отдела заявки. Уведомления могут быть разрешены для каждой ассоциированной команды.', 'Agent\'s ticket view link' => 'Ссылка просмотра Заявки Сотрудником', 'Agents' => 'Сотрудники', 'Agents (%d)' => 'Сотрудники (%d)', 'Agents Settings' => 'Настройки сотрудников', 'Agents who are members of %s' => 'Сотрудники, которые являются основными членами %s', 'Agents who are primary members of %s' => 'Сотрудники, которые являются основными членами %s', 'Agents who have extended access to %s' => 'Сотрудники, имеющие расширенные полномочия в %s', 'Alert' => 'Оповещение', 'Alert All' => 'Оповещать всех', 'Alert sent out to Agents when internal activity such as an internal note or an agent reply is appended to a ticket.' => 'Уведомлять сотрудников, когда появляется внутренняя активность, например, внутренняя заметка либо сотрудник ответил на заявку.', 'Alert sent to agents on stale or overdue task.' => 'Оповещение сотрудников об устаревших или просроченных задачах.', 'Alert sent to agents on stale or overdue tickets.' => 'Оповещение, отправляемое сотрудникам об устаревших или просроченных Заявках.', 'Alert sent to agents on task assignment.' => 'Оповещение сотрудников о назначении задачи.', 'Alert sent to agents on task transfer.' => 'Оповещение сотрудников о передаче задачи.', 'Alert sent to agents on ticket assignment.' => 'Оповещение, отправляемое сотрудникам при назначении Заяки.', 'Alert sent to agents on ticket transfer.' => 'Оповещение, отправляемое сотрудникам при перемещении Заявки.', 'Alert sent to agents, if enabled, on new task.' => 'Оповещение сотрудников о новой задаче.', 'Alert sent to agents, if enabled, on new ticket.' => 'Оповещение, отправляемое, если включено, сотрудникам о новой Заявке.', 'Alert sent to agents, if enabled, when user replies to an existing ticket.' => 'Оповещение, отправляемое, если включено, сотрудникам, когда пользователь отвечает на существующую Заявку.', 'Alert sent to selected agents, if enabled, on new activity.' => 'Оповещение выбранных сотрудников о новой активности (если включено).', 'Alert to User' => 'Оповещать пользователя', 'Alerts' => 'Оповещения', 'Alerts & Notices' => 'Оповещения и уведомления', 'Alerts and Notices' => 'Оповещения и уведомления', 'All' => 'Все', 'All Actions' => 'Все действия', 'All Active Policies' => 'Все активные политики', 'All Active Recipients' => 'Все Активные Получатели', 'All Categories' => 'Все категории', 'All Day' => 'Весь день', 'All Departments' => 'Все отделы', 'All Help Topics' => 'Все категории', 'All Rights Reserved.' => 'Все права защищены.', 'All Tasks (%s)' => 'Все задачи (%s)', 'All Teams' => 'Все команды', 'All Tickets' => 'Все Заявки', 'All Topics' => 'Все темы', 'All logs' => 'Все журналы', 'All members see all tickets' => 'Все пользователи могут видеть все заявки', 'All rights reserved.' => 'Все права защищены.', 'Allow External Images' => 'Разрешить внешние изображения', 'Allow Future Dates' => 'Разрешить Даты в Будущем', 'Allow HTML input in this box' => 'Разрешить ввод HTML в этом поле', 'Allow Password Resets' => 'Разрешить сброс пароля', 'Allow Reopen' => 'Разрешить переоткрытие', 'Allow System iFrame' => 'Разрешать системные iFrame', 'Allow entries into the future' => 'Разрешить записи в будущем', 'Allow for %s' => 'Доступно для %s', 'Allow multiple selections' => 'Разрешить множественный выбор', 'Allow tickets on this status to be reopened by end users' => 'Разрешить переоткрывать заявки с этим статусом конечным пользователям', 'Alphabetical' => 'Алфавитный', 'Alphabetical (Reversed)' => 'Алфавитный (в обратном порядке)', 'Alphabetically' => 'По алфавиту', 'Already in use system email' => 'Системная почта уже используется', 'Already in-use as system email' => 'Уже используется как системная почта', 'An access link will be emailed to you.' => 'Ссылка для доступа будет отправлена Вам на Email.', 'Annotate' => 'Комментировать', 'Annotate Image' => 'Комментарий к изображению', 'Annotations' => 'Комментарии', 'Answer' => 'Ответ', 'Answered' => 'Получен ответ', 'Any' => 'Любое', 'Append' => 'Добавить', 'Applications' => 'Приложения', 'Applied cleanup script %s' => 'Применен скрипт очистки %s', 'Apply' => 'Применить', 'Applying updates to database stream: %s' => 'Применение обновлений базы данных: %s', 'April' => 'Апрель', 'Archive' => 'Архив', 'Archived' => 'Архивная', 'Are you sure want to <b>disable</b> %s?' => 'Вы уверены, что хотите <b>отключить</b> %s?', 'Are you sure want to <b>enable</b> %s?' => 'Вы уверены, что хотите <b>включить</b> %s?', 'Are you sure want to flag the selected tasks as <font color="red"><b>overdue</b></font>?' => 'Вы уверены, что хотите пометить выбранные задачи как <font color="red"><b>просроченные</b></font>?', 'Are you sure you want to <b>REMOVE</b> %1$s from <strong>%2$s</strong>?' => 'Вы уверены, что вы хотите <b>Удалить</b> %1$s из <strong>%2$s</strong>?', 'Are you sure you want to <b>archive</b> %s?' => 'Вы действительно хотите <b>архивировать</b> %s?', 'Are you sure you want to <b>ban</b> %s?' => 'Вы действительно хотите <b>блокировать</b> %s?', 'Are you sure you want to <b>change</b> ticket owner to %s?' => 'Вы действительно хотите <b>изменить</b> владельца заявки на %s?', 'Are you sure you want to <b>claim</b> (self assign) %s?' => 'Вы действительно хотите назначить эту заявку <b>себе</b> (самоназначение) %s?', 'Are you sure you want to <b>disable</b> %s?' => 'Вы действительно хотите <b>отключить</b> %s?', 'Are you sure you want to <b>disable</b> (lock) %s?' => 'Вы действительно хотите <b>отключить</b> (заблокировать) %s?', 'Are you sure you want to <b>enable</b> %s?' => 'Вы действительно хотите <b>включить</b> %s?', 'Are you sure you want to <b>enable</b> (unlock) %s?' => 'Вы действительно хотите <b>включить</b> (разблокировать) %s?', 'Are you sure you want to <b>remove</b> %s from ban list?' => 'Вы действительно хотите <b>убрать</b> %s из списка блокировки?', 'Are you sure you want to <b>unassign</b> ticket from <b>%s</b>?' => 'Вы действительно хотите <b>убрать назначение</b> Заявки с <b>%s</b>?', 'Are you sure you want to CLAIM %s?' => 'Вы уверены, что хотите утвердить %s?', 'Are you sure you want to CLOSE %s?' => 'Вы действительно хотите ЗАКРЫТЬ %s?', 'Are you sure you want to DELETE %s?' => 'Вы действительно хотите УДАЛИТЬ %s?', 'Are you sure you want to REOPEN %s?' => 'Вы уверены, что хотите ПЕРЕОТКРЫТЬ %s?', 'Are you sure you want to change status of %s?' => 'Вы уверены, что хотите изменить статус %s?', 'Are you sure you want to change the user\'s organization?' => 'Вы уверены, что хотите изменить организацию пользователя?', 'Are you sure you want to delete the child ticket(s)?' => 'Вы уверены что хотите удалить дочерние заявку(и)?', 'Are you sure you want to flag the ticket as <b>answered</b>?' => 'Вы действительно хотите отметить заявку как <b>получившую ответ</b>?', 'Are you sure you want to flag the ticket as <b>unanswered</b>?' => 'Вы действительно хотите отметить Заявку как <b>неотвеченную</b>?', 'Are you sure you want to flag the ticket as <font color="red"><b>overdue</b></font>?' => 'Вы действительно хотите отметить Заявку как <font color="red"><b>просроченную</b></font>?', 'Are you sure you want to leave? Any changes or info you\'ve entered will be discarded!' => 'Вы уверены? Все изменения или информация, которую вы ввели будет утеряна!', 'Are you sure you want to make %s <b>private</b> (internal)?' => 'Вы действительно хотите сделать %s <b>приватным</b> (внутренним)?', 'Are you sure you want to make %s <b>public</b>?' => 'Вы действительно хотите сделать %s <b>публичным</b>?', 'Are you sure you want to mark ticket as <b>%s</b>?' => 'Вы действительно хотите отметить заявку как <b>%s</b>?', 'Are you sure you want to remove this attachment?' => 'Уверены что хотите удалить это вложение?', 'Are you sure you want to send a <b>Password Reset Link</b> to <em> %s </em>?' => 'Вы действительно хотите отправить <b>ссылку для сброса пароля</b> на <em>%s</em>?', 'Are you sure you want to send an <b>Account Activation Link</b> to <em> %s </em>?' => 'Вы действительно хотите отправить <b>ссылку активации учётной записи</b> на <em>%s</em>?', 'Article Content' => 'Содержание', 'Ascending' => 'Снизу вверх', 'Assign' => 'Назначить', 'Assign Agent' => 'Назначение сотрудника', 'Assign Tasks' => 'Назначенные задачи', 'Assign Team' => 'Назначение команды', 'Assign To' => 'Назначить', 'Assign tickets from this organization to the <em>Account Manager</em>' => 'Назначить заявки от этой организации <em>Менеджеру Аккаунтов</em>', 'Assign to Agent' => 'Назначена сотруднику', 'Assign to Team' => 'Назначена команде', 'Assign/transfer comments' => 'Назначить/переместить комментарии', 'Assigned' => 'Назначено', 'Assigned Agent' => 'Назначенный сотрудник', 'Assigned Agent / Team' => 'Ответственный сотрудник / команда', 'Assigned Staff' => 'Назначенный Персонал', 'Assigned Tasks' => 'Назначенные задачи', 'Assigned Team' => 'Назначенная Команда', 'Assigned Teams' => 'Назначенные команды', 'Assigned To' => 'Назначено На', 'Assigned/closing agent' => 'Назначенный/закрывающий сотрудник', 'Assigned/closing team' => 'Назначенная/закрывающая команда', 'Assignee' => 'Назначаемый', 'Assignee Avatar' => 'Назначаемый Аватар', 'Assignee changed by <b>{somebody}</b> to <strong>{assignees}</strong> {timestamp}' => 'Ответственный был изменен с <b>{somebody}</b> на <strong>{assignees}</strong> {timestamp}', 'Assignee selection required' => 'Укажите назначаемого', 'Assignment Alert' => 'Оповещение о Назначении', 'Assignment Released' => 'Выполнено', 'At least one Topic must be Active' => 'Хотя бы одна тема должна быть активной', 'At least one Topic must be Public' => 'Хотя бы одна тема должна быть публичной', 'Attach Canned Response' => 'Ответить по шаблону', 'Attached files' => 'Прикрепленные файлы', 'Attached is file containing the export you asked us to send you!' => 'Прикрепленный файл содержит данные, которые вы просили выслать вам!', 'Attachment Count' => 'Количество Вложений', 'Attachments' => 'Вложения', 'Attachments (%d)' => 'Вложения (%d)', 'Attachments Storage and Settings' => 'Параметры вложений', 'Attachments for %s' => 'Вложения для %s', 'Attempts' => 'Попытки', 'Audit Logs' => 'Аудит логов', 'August' => 'Август', 'Auth. token used for auto-login' => 'Токен аутентификации для авто-входа', 'Authentication' => 'Аутентификация', 'Authentication Backend' => 'Backend-аутентификация', 'Authentication Required' => 'Требуется аутентификация', 'Authentication Settings' => 'Настройки аутентификации', 'Authentication Sources' => 'Источники Аутентификации', 'Authentication Token' => 'Токен аутентификации', 'Authentication and Registration Templates & Pages' => 'Шаблоны страниц авторизации и регистрации', 'Authentication backend does not support password updates' => 'Выбранная система авторизации не поддерживает обновление пароля', 'Author' => 'Автор', 'Auto Add Members From' => 'Автоматически Добавить Членов Из', 'Auto Cron' => 'Авто Cron', 'Auto Detect' => 'Автоопределение', 'Auto Refresh Rate' => 'Частота автоматического обновления', 'Auto-Assignment' => 'Автоматическое назначение', 'Auto-Response' => 'Автоответ', 'Auto-Response Email' => 'Адрес Автоответа', 'Auto-assign To' => 'Автоматически назначить', 'Auto-refer on Close' => 'Автоматически отвечать при закрытии', 'Automated Collaboration' => 'Автоматическое Соавторство', 'Automatic' => 'Автоматически', 'Automatically add collaborators from email fields' => 'Автоматически добавлять соавторов из полей письма', 'Autoresponder' => 'Автоответчик', 'Autoresponder Settings' => 'Настройки Автоответчика', 'Autoresponse sent to user, if enabled, on new ticket.' => 'Автоответ, который, если включен, отправляется пользователю на новую Заявку.', 'Avatar' => 'Аватар', 'Avatar Source' => 'Аватар', 'Back To Index' => 'Вернуться К Содержанию', 'Back up the current database if you haven\'t done so already.' => 'Создайте резервную копию текущей базы данных, если вы еще этого не сделали.', 'Backend' => 'Backend', 'Backtrace' => 'Трассировка', 'Bad data. Expected: %s' => 'Неверные данные. Ожидалось: %s', 'Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'' => 'Не верный префикс. Должно быть подчеркивание (_) в конце. Например «ost_»', 'Bad username' => 'Не верное имя пользователя', 'Ban Email <%s>' => 'Поместить Email в список блокировки <%s>', 'Ban New Email' => 'Заблокировать Новый Адрес', 'Ban Status' => 'Статус Блокировки', 'Banlist' => 'Банлист', 'Banned Email Addresses' => 'Черный список адресов электронной почты', 'Banned Emails' => 'Забаненые email адреса', 'Base Variables' => 'Стандартные Переменные', 'Basic Fields' => 'Основные Поля', 'Basic Information' => 'Основная информация', 'Basic Installation Completed' => 'Базовая установка завершена', 'Basic Ticket Information' => 'Информация о заявке', 'Be liberal, they\'re internal' => 'Не беспокойтесь, они внутренние', 'Be patient. The upgrade process will take a couple of seconds.' => 'Будьте терпеливы. Процесс обновления займет пару секунд.', 'Before' => 'До', 'Before we begin, we\'ll check your server configuration to make sure you meet the minimum requirements to run the latest version of osTicket.' => 'Прежде, чем мы начнем, мы проверим конфигурацию Вашего сервера, чтобы убедиться, что он соотвествует минимальным требованиям для запуска последней версии osTicket.', 'Below is a summary of the database patches to be applied.' => 'Ниже приводится краткое описание патчей базы данных, которые будут применены.', 'Below, you\'ll find some useful links regarding your installation.' => 'Ниже вы найдете полезные ссылки для вашей копии.', 'Between' => 'Между', 'Bind Agent Session to IP' => 'Закреплять сеанс сотрудника за IP', 'Brief description of the schedule' => 'Краткое описание расписания', 'Bring Forward' => 'Выдвигать', 'Bro, not sure how you got here!' => 'Братан, не уверен, как ты попал сюда!', 'Browse by Topic' => 'Просмотр по Категории', 'Built' => 'Создан', 'Built-In' => 'Встроенный', 'Built-in Forms' => 'Встроенные Формы', 'Business Hours' => 'Рабочие часы', 'CAPTCHA Text' => 'Текст CAPTCHA', 'CHILD' => 'ДОЧЕРНЯЯ', 'CLI' => 'CLI', 'Can Create Tickets <em>(XML/JSON/EMAIL)</em>' => 'Может создавать заявки <em>(XML/JSON/EMAIL)</em>', 'Can Execute Cron' => 'Может запускать задачи Cron', 'Can be overridden by other filters depending on processing order.' => 'Может быть переопределен другими фильтрами в зависимости от порядка обработки.', 'Cancel' => 'Отмена', 'Cancel Changes' => 'Отменить изменения', 'Canned Attachments' => 'Готовые Вложения', 'Canned Auto-reply sent to user on new ticket, based on filter matches. Overwrites "normal" auto-response.' => 'Шаблон ответа отправлен пользователю новой Заявки на основании совпадения фильтра. В замен "обычного" авто-ответа.', 'Canned Response' => 'Готовый Ответ', 'Canned Responses' => 'Готовые Ответы', 'Canned response is in use by email filter(s)' => 'Готовый ответ используется фильтрами почты', 'Canned response settings' => 'Параметры готового ответа', 'Cannot be a descendent of itself' => 'Не может быть потомком самого себя', 'Cannot compile this regular expression' => 'Не удалось скомпилировать данное регулярное выражение', 'Cannot mark ticket as answered' => 'Не удается пометить заявку как отвеченную', 'Cannot mark ticket as unanswered' => 'Не удается пометить заявку как неотвеченную', 'Categories' => 'Категории', 'Category' => 'Категория', 'Category Description' => 'Описание Категории', 'Category Information' => 'Информация по категории', 'Category Listing' => 'Список Категорий', 'Category Name' => 'Имя Категории', 'Category Type' => 'Тип Категории', 'Category already exists' => 'Категория уже существует', 'Category description is required' => 'Требуется описание категории', 'Category does not have FAQs' => 'Категория не содержит FAQ', 'Category is required' => 'Требуется категория', 'Category name is required' => 'Требуется имя категории', 'Cc' => 'Копия', 'Cc Collaborator' => 'Копия Соавтору', 'Change' => 'Изменить', 'Change Department' => 'Изменить отдел', 'Change Owner' => 'Смена владельца', 'Change Password' => 'Сменить пароль', 'Change Primary Department' => 'Изменить основной отдел', 'Change Status' => 'Изменить статус', 'Change Status — %1$d %2$s selected' => 'Статус — %1$d %2$s выбран', 'Change Tasks Status' => 'Изменить статус задачи', 'Change Tickets Ownership' => 'Сменить Владельца Заявки', 'Change Tickets Status' => 'Изменить статус заявки', 'Change User' => 'Сменить пользователя', 'Change permission of ost-config.php to remove write access as shown below.' => 'Измените права доступа к файлу ost-config.php чтобы снять права на запись, как показано ниже.', 'Change the primary department and primary role of the selected agents' => 'Изменение основного отдела и основной роли для выбранных сотрудников', 'Change user for ticket #%s' => 'Изменить пользователя Заявки #%s', 'Check Ticket Status' => 'Проверить статус заявки', 'Check all Holiday Schedules applicable to this schedule' => 'Отметить все праздничные расписания, применимые к этому расписанию', 'Check all help topics related to %s.' => 'Проверьте все категории, связанные с %s.', 'Check applicable API services enabled for the key.' => 'Проверьте подходящие сервисы API, активные для ключа.', 'Check columns to export' => 'Отметить столбцы для выгрузки', 'Check one or more' => 'Отметьте одно или несколько', 'Checkbox' => 'Флажок', 'Checked' => 'Отмечено', 'Child Status' => 'Дочерний статус', 'Child Tickets' => 'Дочерние заявки', 'Child Tickets do not allow the end user or agent to reply.' => 'Дочерние заявки не позволяют конечному пользователю или агенту отвечать.', 'Choices' => 'Варианты', 'Choose maximum size of a single file uploaded to this field' => 'Максимальный размер одного файла', 'Choose which Tickets to %s. The Ticket on top will be the Parent Ticket. Sort the order of the Tickets by clicking and dragging them.' => 'Выберите заявки относящиеся к %s. Заявка в шапке будет родительской заявкой. Сортируйте порядок заявок перетаскивая их.', 'Claim' => 'Назначить себе', 'Claim on Response' => 'Авто-назначение при ответе', 'Cleaning up!...' => 'Очистка!...', 'Clear all filters and sort' => 'Очистить все фильтры и сортировки', 'Click on the category to browse FAQs or manage its existing FAQs.' => 'Щёлкните по категории чтобы просмотреть или изменить FAQ.', 'Click on the category to browse FAQs.' => 'Выберите категорию для просмотра FAQ.', 'Click on the file, select change permission, and then giving all permissions to the file.' => 'Нажмите на файл, выберите изменение полномочий, затем предоставьте все права для файла.', 'Click on the file, select change permission, and then remove write access.' => 'Нажмите на файл, выберите изменить права, затем удалите права на запись.', 'Click on the title to edit.' => 'Нажмите на названии для редактирования.', 'Click to create a new note' => 'Нажмите для создания новой заметки', 'Clicking <strong>Save Changes</strong> will permanently delete data associated with the deleted forms' => 'После нажатия <strong>Сохранить изменения</strong> будут удалены данные, связанные с удаленными формами', 'Clicking <strong>Save Changes</strong> will permanently remove the deleted sequences.' => 'Нажатие <strong>Сохранить изменения</strong> окончательно\\n удалит удалённые последовательности.', 'Clicking <strong>Save Changes</strong> will unlink this Ticket' => 'Нажатие <strong>Сохранить Изменения</strong> отвяжет эту заявку', 'Client' => 'Пользователь', 'Client Portal' => 'Клиентский портал', 'Client Quick Access' => 'Быстрый доступ клиента', 'Client interface is disabled and ONLY admins can access staff control panel.' => 'Интерфейс клиента отключен, и только администраторы могут получить доступ к панели управления персонала.', 'Clip Beginning Text' => 'Вырезать Начальный Текст', 'Clip Text' => 'Вырезать Текст', 'Clone' => 'Клонировать', 'Clone an existing agent' => 'Дублировать существующего сотрудника', 'Clone an existing role' => 'Клонировать существующую роль', 'Close' => 'Закрыть', 'Close Date' => 'Дата Закрытия', 'Close Task #%s' => 'Закрыть задачу #%s', 'Closed' => 'Закрыто', 'Closed By' => 'Закрыто', 'Closed Date' => 'Дата закрытия', 'Closed Tickets' => 'Закрытые Заявки', 'Closed by <b>{somebody}</b> with status of {<TicketStatus>data.status} {timestamp}' => 'Закрыто <b>{somebody}</b> со статусом {<TicketStatus>data.status} {timestamp}', 'Closed by <b>{somebody}</b> {timestamp}' => 'Закрыто <b>{somebody}</b> {timestamp}', 'Code name is required' => 'Требуется кодовое имя', 'Collaborator' => 'Соавтор', 'Collaborator %s added' => 'Соавтор %s добавлен', 'Collaborator Count' => 'Количество Соавторов', 'Collaborator Tickets Visibility' => 'Видимость Заявок Соавтору', 'Collaborators' => 'Соавторы', 'Collaborators (%d)' => 'Соавторы (%d)', 'Collaborators for {<Organization>data.org} organization added' => 'Соавторы добавлены в организацию {<Organization>data.org}', 'Collision Avoidance Duration' => 'Продолжительность сессии', 'Column Details' => 'Сведения о Столбце', 'Columns' => 'Колонки', 'Combine' => 'Комбинировать', 'Combine Threads' => 'Объединенные ветви', 'Commercial Support Available' => 'Доступна коммерческая поддержка', 'Commit' => 'Применить', 'Common Attachments' => 'Общие вложения', 'Communication' => 'Связь', 'Company' => 'Компания', 'Company Information' => 'Информация о компании', 'Company Profile' => 'Профиль компании', 'Complete the form below and then click Next to verify the setup' => 'Заполните форму ниже затем нажмите Далее для проверки настроек.', 'Complete the form below to add a new organization.' => 'Заполните форму ниже, чтобы добавить новую организацию.', 'Complete the form below to create a user account for <b>%s</b>.' => 'Заполните форму ниже, чтобы создать пользовательскую учетную запись для <b>%s</b>.', 'Completed' => 'Выполнена', 'Completed Tasks' => 'Выполненные задачи', 'Conditions' => 'Условия', 'Conditions are used to change the view of the data in a row based on some conditions of the data. For instance, a column might be shown bold if some condition is met.' => 'Условия используются для изменения представления данных в строке на основе некоторых условий данных. Например, столбец может быть выделен жирным шрифтом, если выполнено какое-либо условие.', 'Config' => 'Настройка', 'Config file permission' => 'Разрешение config файла', 'Config file rename required to continue!' => 'Для продолжения необходимо переименовать файл конфигурации!', 'Configuration file already changed - which could mean osTicket is already installed or the config file is corrupted. If you are trying to upgrade osTicket, then go to %s Admin Panel %s.' => 'Конфигурационный файл уже изменен - это означает что osTicket уже установлен или конфигурационный файл поврежден. Если вы пытаетесь обновить osTicket, то перейдите в %s Панель Администратора %s.', 'Configuration file does NOT exist. Follow steps below to add one.' => 'Файл конфигурации не существует. Следуйте инструкциям ниже, чтобы создать его.', 'Configuration file is not writable' => 'Файл конфигурации не доступен для записи', 'Configuration file missing!' => 'Отсутствует файл конфигурации!', 'Configuration file rename required!' => 'Требуется переименовать файл конфигурации!', 'Configuration for deleted plugins CANNOT be recovered.' => 'Конфигурации для удаленных плагинов не могут быть восстановлены.', 'Configure Options' => 'Настроить', 'Confirm Deletion' => 'Подтвердите удаление', 'Confirm New Password' => 'Подтвердить новый пароль', 'Confirm Password' => 'Подтвердить пароль', 'Confirm your current password and enter a new password to continue' => 'Подтвердите ваш текущий пароль, и введите новый пароль, чтобы продолжить', 'Confirmation sent to user when a new message is appended to an existing ticket.' => 'Подтверждение, которое отправляется пользователю, когда новое сообщение добавляется к существующей Заявке.', 'Conflicts with system email above' => 'Совпадает с системной электронной почтой выше', 'Congratulations osTicket basic installation completed! Thank you for choosing osTicket!' => 'Поздравляем, базовая установка osTicket завершена!\\n\\nСпасибо за то, что Вы выбрали osTicket!', 'Congratulations!' => 'Поздравляем!', 'Congratulations! osTicket upgrade has been completed successfully.' => 'Поздравляем! Обновление osTicket было успешно завершено.', 'Contact Us' => 'Свяжитесь с нами', 'Contact admin for such access' => 'Свяжитесь с администратором для предоставления доступа', 'Contains' => 'Содержит', 'Content' => 'Содержание', 'Content cannot start with the following characters: = - + @' => 'Содержимое не может начинаться с следующих символов: = - + @', 'Continue' => 'Продолжить', 'Copy Paste' => 'Копировать Вставить', 'Copyright' => 'Copyright', 'Copyright ©' => 'Copyright ©', 'Correct any errors below and try again' => 'Исправьте ошибки и попробуйте еще раз', 'Correct any errors below and try again.' => 'Исправьте ошибки ниже и попробуйте снова.', 'Corresponding Role' => 'Соответствующая роль', 'Could not find or read this file' => 'Не удалось найти или прочитать этот файл', 'Cowardly refusing to lock out active administrator' => 'Попытка удалить активного администратора отклонена', 'Cowardly refusing to remove or lock out the only active administrator' => 'Попытка удаления или блокировки единственного администратора была отклонена', 'Cpanel' => 'CPanel', 'Create' => 'Создать', 'Create Account' => 'Создать аккаунт', 'Create Date' => 'Дата создания', 'Create Dept' => 'Создать Отдел', 'Create New Organization' => 'Создать новую Организацию', 'Create New Ticket' => 'Создать Новую Заявку', 'Create New User' => 'Создать Нового Пользователя', 'Create Task' => 'Создать задачу', 'Create Team' => 'Создать Команду', 'Create Ticket' => 'Открыть заявку', 'Create a Password' => 'Создать пароль', 'Create an account' => 'Создать учетную запись', 'Created' => 'Создано', 'Created On' => 'Создано', 'Created by <b>{somebody}</b> {timestamp}' => 'Создано <b>{somebody}</b> {timestamp}', 'Creator' => 'Создатель', 'Criteria' => 'Критерии', 'Cron Job' => 'Задача Cron', 'Cron job executed' => 'Задача Cron запущена', 'Current Password' => 'Текущий пароль', 'Current Status' => 'Текущий Статус', 'Current password is required' => 'Требуется текущий пароль', 'Current ticket status (%s) does not allow the end user to reply.' => 'Текущий статус заявки (%s) не позволяет конечному пользователю ответить.', 'Currently locked by %s' => 'Временно заблокировано %s', 'Currently selected user' => 'Текущий выбранный пользователь', 'Custom' => 'Настраевымые', 'Custom (Regular Expression)' => 'Пользовательское (Регулярное Выражение)', 'Custom Forms' => 'Пользовательские Формы', 'Custom Lists' => 'Настраиваемые списки', 'Custom lists are used to provide drop-down lists for custom forms.' => 'Пользовательские списки используются для заполнения выпадающих списков пользовательских форм.', 'Customer Support System' => 'Система поддержки клиентов', 'DEBUG' => 'DEBUG', 'Daily' => 'Ежедневно', 'Daily entry already exists' => 'Ежедневная запись уже существует', 'Dashboard' => 'Панель', 'Data' => 'Данные', 'Data Integrity' => 'Целостность данных', 'Data is required in this field in order to close the related ticket' => 'Введите данные в поля, чтобы закрыть связанную с ним заявку', 'Database Index' => 'Индекс Базы Данных', 'Database Information and Usage' => 'Информация и использование базы данных', 'Database Settings' => 'Настройки базы данных', 'Database connection information' => 'Сведения о подключении к базе данных', 'Database doesn\'t exist' => 'База данных не существует', 'Database name required' => 'Требуется имя базы данных', 'Date' => 'Дата', 'Date Added' => 'Добавлено', 'Date Closed' => 'Дата окончания', 'Date Created' => 'Дата создания', 'Date Entered' => 'Дата введена', 'Date Format' => 'Формат даты', 'Date Installed' => 'Дата установки', 'Date Time' => 'Дата и время', 'Date and Time' => 'Дата и Время', 'Date and Time Format' => 'Формат даты и времени', 'Date and Time Options' => 'Параметры даты и времени', 'Date created' => 'Дата создания', 'Date format is required' => 'Требуется формат даты', 'Datetime format is required' => 'Требуется формат даты и времени', 'Day' => 'День', 'Day of the Month Entered' => 'Введен день месяца', 'Day of the Week' => 'День недели', 'Day, Date and Time Format' => 'Расширенный формат (день недели, дата и время)', 'Day, Datetime format is required' => 'Требуется формат дня, даты и времени', 'Debug logs' => 'Отладочный журнал', 'December' => 'Декабрь', 'Default' => 'По умолчанию', 'Default 2FA' => 'ДФА по умолчанию', 'Default Alert Email' => 'Электронная почта для Оповещений по умолчанию', 'Default Basic Policy' => 'Базовая политика по умолчанию', 'Default Department' => 'Отдел по умолчанию', 'Default Department is required' => 'Требуется отдел по умолчанию', 'Default Email' => 'Email по умолчанию', 'Default From Name' => 'От имени (по-умолчанию)', 'Default Help Topic' => 'Категория Заявки по Умолчанию', 'Default Locale' => 'Региональные настройки', 'Default Log Level' => 'Уровень детализации журнала по умолчанию', 'Default MTA' => 'MTA по Умолчанию', 'Default Page Size' => 'Размер страницы по умолчанию', 'Default Paper Size' => 'Размер Бумаги по Умолчанию', 'Default Priority' => 'Приоритет по умолчанию', 'Default SLA' => 'Базовое SLA', 'Default Signature' => 'Подпись по умолчанию', 'Default Status' => 'Статус по умолчанию', 'Default System Email' => 'Email системы по умолчанию', 'Default Task Number Format' => 'Формат номеров задач по умолчанию', 'Default Task Number Sequence' => 'Последовательность нумерации задач', 'Default Template Set' => 'Набор шаблонов по умолчанию', 'Default Thank-You Page' => 'Страница благодарности по умолчанию', 'Default Ticket Number Format' => 'Формат номеров Заявок по умолчанию', 'Default Ticket Number Sequence' => 'Последовательность номеров Заявок по умолчанию', 'Default Ticket Queue' => 'Умалчиваемая Очередь Заявок', 'Default Time Zone' => 'Часовой пояс по умолчанию', 'Default Timezone is required' => 'Требуется часовой пояс по умолчанию', 'Default email address' => 'Адрес электронной почты по-умолчанию', 'Default email address e.g support@yourcompany.com - you can add more later!' => 'Email адрес по умолчанию, например support@yourcompany.com. Вы сможете добавить другие адреса позже.', 'Default email address of ticket owner' => 'Адрес электронной почты автора заявки', 'Default email is required' => 'Требуется адрес электронной почты по умолчанию', 'Default email only applies to outgoing emails without SMTP setting.' => 'Почта по умолчанию применяется только к исходящим письмам без настроек SMTP.', 'Default help topic must be set to active' => 'Категория Заявки по умолчанию должна быть установлена активной', 'Default selection for this field' => 'Значение по умолчанию для этого поля', 'Definition' => 'Определение', 'Delete' => 'Удалить', 'Delete %1$s %2$s %3$s and any associated attachments and data.' => 'Удалить %1$s %2$s %3$s и любые связанные вложения и данные.', 'Delete %s' => 'Удалить %s', 'Delete Category' => 'Удалить Категорию', 'Delete Child Ticket' => 'Удалить дочернюю заявку', 'Delete Draft' => 'Удалить черновик', 'Delete FAQ' => 'Удалить FAQ', 'Delete Organization' => 'Удалить Организацию', 'Delete Selected Entries' => 'Удалить выбранные записи', 'Delete Shape' => 'Удалить форму', 'Delete Tasks' => 'Удаление задачи', 'Delete Ticket' => 'Удалить заявку', 'Delete User' => 'Удалить пользователя', 'Delete emails' => 'Удалить письма', 'Deleted' => 'Удаленная', 'Deleted Queues cannot be recovered' => 'Удаленная очередь не может быть восстановлена', 'Deleted data CANNOT be recovered, including any associated FAQs.' => 'Удаленные данные НЕ МОГУТ быть восстановлены, включая связанные FAQ.', 'Deleted data CANNOT be recovered, including any associated attachments.' => 'Удаленные данные НЕ МОГУТ быть восстановлены, включая связанные вложения.', 'Deleted data CANNOT be recovered, including any associated rules.' => 'Удаленные данные НЕ МОГУТ быть восстановлены, включая связанные правила.', 'Deleted data CANNOT be recovered.' => 'Удаленные данные НЕ МОГУТ быть восстановлены.', 'Deleted organization CANNOT be recovered' => 'Удаленные Организации НЕ МОГУТ быть восстановлены', 'Deleted roles CANNOT be recovered.' => 'Удаленные роли не могут быть восстановлены.', 'Deleted tasks CANNOT be recovered, including any associated attachments.' => 'Удаленные заявки НЕ МОГУТ быть восстановлены, включая связанные вложения.', 'Deleted tickets CANNOT be recovered, including any associated attachments.' => 'Удаленные заявки НЕ МОГУТ быть восстановлены, включая связанные вложения.', 'Deleted users and tickets CANNOT be recovered' => 'Удаленные пользователи и Заявки НЕ МОГУТ быть восстановлены', 'Delimiter' => 'Разделитель', 'Department' => 'Отдел', 'Department Email' => 'Адрес Почты Отдела', 'Department Information' => 'Информация об Отделе', 'Department Manager' => 'Менеджер отдела', 'Department Members' => 'Сотрудники отдела', 'Department Name (%s)' => 'Название отдела (%s)', 'Department Signature' => 'Подпись Отдела', 'Department Signature (%s)' => 'Подпись Отдела (%s)', 'Department already exists' => 'Отдел уже существует', 'Department and extended access members' => 'Отдел и расширенный доступ', 'Department does not have primary members' => 'Отдел не содержит сотрудников', 'Department is required' => 'Требуется отдел', 'Department members only' => 'Только для членов Отдела', 'Department selection is required' => 'Требуется выбор отдела', 'Department selection required' => 'Выберите отдел', 'Department\'s Default' => 'По умолчанию для Отдела', 'Departments' => 'Отделы', 'Departments with agents can not be deleted. Move the agents first.' => 'Отделы с сотрудниками не могут быть удалены. Сначала переместите сотрудников.', 'Dept. selection required' => 'Укажите Отдел', 'Descending' => 'Сверху вниз', 'Description' => 'Описание', 'Details' => 'Детали', 'Diagnostic' => 'Диагностика', 'Disable' => 'Отключить', 'Disable Agent Collaborators' => 'Отключить соавторов агента', 'Disable autoresponse' => 'Отключить автоответ', 'Disabled' => 'Выключено', 'Disabled — All users are guests' => 'Выключено - Все пользователи являются гостями', 'Disabling knowledge base disables clients\' interface.' => 'При отключении базы знаний, отключается интерфейс клиентов.', 'Dispatcher compile error. Function not callable' => 'Ошибка компиляции диспетчера. Функция не вызывается', 'Display format' => 'Формат отображения', 'Do Not Email Reply' => 'Не Отправлять Ответ на Почту', 'Do Not Send Alert' => 'Не отправлять оповещение', 'Does Not Contain' => 'Не Содержит', 'Does Not Match Regex' => 'Не Соответствует Выражению', 'Doing stuff!' => 'В процессе!', 'Domain' => 'Домен', 'Don\'t just make customers happy, make happy customers!' => 'Не просто удовлетворять клиентов - делать их счастливыми!', 'Don\'t let technical problems impact your osTicket implementation. Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely.' => 'Не позволяйте техническим проблемам мешать Вам. Получите руководство и практический опыт решения уникальных задач и убедитесь что osTicket работает быстро, эффективно и безопасно.', 'Don\'t worry! We\'ll remind you to take away the write access post-install' => 'Не переживайте! Мы напомним, что необходимо убрать права на запись после установки', 'Done' => 'Сделано', 'Done? Continue' => 'Готово? Продолжить', 'Double' => 'Двойной', 'Download' => 'Скачать', 'Draft body not found in request' => 'Черновик body не найден в запросе', 'Drop Down' => 'Выпадающий Список', 'Drop files here or %s choose them %s' => 'Перетащите файлы или %s выберите %s', 'Due Date' => 'Срок сдачи', 'Due date can NOT be set on a closed ticket' => 'Дата выполнения НЕ может быть установлена в закрытой Заявке', 'Due date must be in the future' => 'Дата выполнения должна быть в будущем', 'Due date overrides SLA\'s grace period.' => 'Крайний срок переопределяет срок, заданный в SLA.', 'Dynamic Fields' => 'Динамические поля', 'ERROR' => 'ERROR', 'Each choice requires a key and has to be on a new line. (eg. key:value)' => 'Каждый выбор требует ключа и должен быть на новой линии. (например: ключ:значение)', 'Earliest' => 'Ранняя', 'Earliest date selectable' => 'Самая ранняя дата, доступная для выбора', 'Edit' => 'Изменить', 'Edit Category' => 'Редактировать Категорию', 'Edit FAQ' => 'Редактировать FAQ', 'Edit Thread' => 'Измен. тему', 'Edit Thread Entry' => 'Изменить запись в теме', 'Edit Ticket' => 'Редактировать заявку', 'Editable' => 'Редактируемые', 'Edited' => 'Отредактировано', 'Edited on %s by %s' => 'Отредактировано %s пользователем %s', 'Editing Ticket #%s' => 'Редактирование Заявки #%s', 'Editor Spacing' => 'Интервал редактора', 'Email %s added to banlist' => 'Email %s добавлен в список блокировок', 'Email (%s)' => 'Электронная Почта (%s)', 'Email Access Link' => 'Отправить ссылку для доступа', 'Email Address' => 'Адрес email', 'Email Address Name' => 'Адреса электронной почты', 'Email Address — e.g. me@mycompany.com' => 'E-Mail — например: me@mycompany.com', 'Email Addresses' => 'Адреса электронной почты', 'Email Diagnostic' => 'Диагностика электронной почты', 'Email Domain' => 'Главный домен e-mail', 'Email Fetching' => 'Выборка Электронной Почты', 'Email Information and Settings' => 'Информация о Почте и Настройки Почты', 'Email Mailbox' => 'Email Mailbox', 'Email Meta-Data' => 'Метаданные Электронной Почты', 'Email Name' => 'Имя Почты', 'Email Recipients' => 'Получатели Почты', 'Email Settings' => 'Настройки Email', 'Email Settings and Options' => 'Конфигурация и настройка Email', 'Email Subject and Body' => 'Тема письма и текст', 'Email Template Set' => 'Наборы шаблонов электронной почты', 'Email Template Sets' => 'Наборы шаблонов электронной почты', 'Email Templates' => 'Шаблоны Электронной Почты', 'Email address added to ban list successfully' => 'Адрес электронной почты успешно заблокирован', 'Email already exists' => 'Адрес электронной почты уже существует', 'Email already in banlist' => 'Адрес электронной почты уже есть в списке блокировок', 'Email already in the ban list' => 'Адрес электронной почты уже заблокирован', 'Email already in use by another agent' => 'Адрес электронной почты уже используется другим сотрудником', 'Email already registered. Would you like to %1$s sign in %2$s?' => 'Такой почтовый адрес уже используется в системе. Вы хотите %1$s выполнить вход %2$s?', 'Email already setup as system email' => 'Адрес электронной почты уже установлен как системный', 'Email already used as admin email!' => 'Адрес электронной почты уже использован для администратора!', 'Email attachments to the user' => 'Отправлять вложения пользователям по Email', 'Email in use by an agent' => 'Адрес электронной почты используется сотрудником', 'Email is assigned to another user' => 'Email назначен другому пользователю', 'Email is in banlist! Must be removed before any reply/response' => 'Адрес почты в списке блокировки! Должен быть удален для ответа', 'Email is in banlist. Must be removed to reply.' => 'Данный адрес электронной почты в списке блокировок. Для ответа необходимо удалить его из ответа.', 'Email is not in the banlist' => 'Email не находится в списке блокировок', 'Email loop detected' => 'Обнаружен цикл электронной почты', 'Email name required' => 'Требуется имя электронной почты', 'Email or Username' => 'Email или имя пользователя', 'Email removed from banlist' => 'Email удалён из списка блокировок', 'Email templates must define both "subject" and "body" parts of the template' => 'Шаблоны электронной почты должны определять как «тему», так и «тело» шаблона', 'Emailed Tickets Priority' => 'Приоритет Рассылаемых Заявок', 'Emails' => 'Почта', 'Emails Per Fetch' => 'Писем На Выборку', 'Embedded Domain Whitelist' => 'Разрешенный список встроенных доменов', 'Empty' => 'Пусто', 'Enable' => 'Включить', 'Enable Attachments' => 'Разрешить вложения', 'Enable CAPTCHA on new web tickets.' => 'Включить CAPTCHA при создании заявок.', 'Enable Canned Responses' => 'Включить заготовленные ответы', 'Enable Knowledge Base' => 'Включить базу знаний', 'Enable Rich Text' => 'Включить продвинутый редактор текста', 'Enable html in thread entries and email correspondence.' => 'Разрешить включение html разметки в почте и обсуждениях.', 'Enable use of authentication tokens to auto-login users' => 'Разрешить использование токенов аутентификации пользователей для автоматического входа в систему', 'Enabled' => 'Включено', 'Enables attachments, regardless of channel' => 'Включить вложения, независимо от источника', 'End' => 'Окончание', 'EndUser email address is not valid! Consider updating it before responding' => 'E-mail пользователя не является действительным! Укажите верный, прежде чем ответить', 'Ends With' => 'Заканчивается', 'Ends at' => 'Заканчивается в', 'Enter a Number' => 'Введите число', 'Enter a new password' => 'Введите новый пароль', 'Enter a number' => 'Введите число', 'Enter a phone number for the extension' => 'Введите номер телефона для добавочного номера', 'Enter a valid IP address' => 'Введите правильный IP-адрес', 'Enter a valid date' => 'Введите корректную дату', 'Enter a valid email address' => 'Введите действительный адрес электронной почты', 'Enter a valid email domain, like domain.com' => 'Введите корректный сервер электронной почты, прим. domain.com', 'Enter a valid phone extension' => 'Введите действительное дополнение для номера телефона', 'Enter a valid phone number' => 'Введите действительный номер телефона', 'Enter comma separated list of IP addresses' => 'Введите список IP адресов, разделенными запятыми', 'Enter comma separated list of domains' => 'Введите список доменов, разделенные запятыми', 'Enter comma separated list of urls' => 'Введите список URL, разделенный запятыми', 'Enter lock time in minutes' => 'Введите время блокировки в минутах', 'Enter one name and abbreviation per line.' => 'Введите по одному имени и аббревиатуре в строке.', 'Enter one name and email address per line.' => 'Вводите одно имя и адрес электронной почты на строку.', 'Enter text shown on the image' => 'Введите текст с картинки', 'Enter the text shown on the image.' => 'Введите текст, показанный на рисунке.', 'Enter the token sent to you and click Verify' => 'Введите отправленный вам токен и нажмите Верификация', 'Enter valid numeric value' => 'Введите правильное числовое значение', 'Enter your username or email address again in the form below and press the <strong>Login</strong> to access your account and reset your password.' => 'Введите Ваше имя пользователя или адрес электронной почты снова в форму ниже и нажмите <strong>Войти</strong> для доступа к Вашей учетной записи и сброса пароля.', 'Enter your username or email address below' => 'Введите ниже Ваше имя пользователя или адрес электронной почты', 'Enter your username or email address in the form below and press the <strong>Send Email</strong> button to have a password reset link sent to your email account on file.' => 'Введите Ваше имя пользователя или адрес электронной почты в форму нижу и нажмите кнопку <strong>Отправить Письмо</strong>, чтобы ссылка для сброса пароля была отправлена на вашу почту.', 'Entered date span is invalid. Selection ignored.' => 'Введенный диапазон дат некорректен. Выбор игнорируется.', 'Entries' => 'Записи', 'Entry matching the selection already exists' => 'Запись соответствующая выбору уже существует', 'Entry must be unique' => 'Запись должна быть уникальна', 'Equal' => 'Равно', 'Error' => 'Ошибка', 'Error #%1$d: %2$s' => 'Ошибка #%1$d: %2$s', 'Error accessing SQL file %s' => 'Ошибка доступа к SQL файлу %s', 'Error adding organization' => 'Ошибка добавления организации', 'Error adding task' => 'Ошибка добавления задачи', 'Error adding user' => 'Ошибка добавления пользователя', 'Error creating %s.' => 'Ошибка создания %s.', 'Error installing osTicket.' => 'Ошибка при установке osTicket.', 'Error occurred. Aborting...' => 'Произошла ошибка. Прерываем...', 'Error parsing SQL schema' => 'Ошибка парсинга схемы SQL', 'Error sending Token - double check entry' => 'Ошибка отправки токена - перепроверьте запись', 'Error sending email' => 'Ошибка отправки письма', 'Error updating ticket status' => 'Ошибка обновления статуса заявки', 'Error updating ticket status for %s' => 'Ошибка обновления статуса заявки %s', 'Errors' => 'Ошибки', 'Errors configuring your profile. See messages below' => 'Ошибки настройки вашего профиля. Смотрите сообщения ниже', 'Every minute' . "\0" . 'Every %d minutes' => 'Каждую минуту' . "\0" . 'Каждые %d минуты' . "\0" . 'Каждые %d минут' . "\0" . 'Каждых %d минут', 'Excessive failed login attempts' => 'Чрезмерное количество неудачных попыток входа в систему', 'Excessive login attempts (%s)' => 'Чрезмерные попытки входа (%s)', 'Excessive login attempts (user)' => 'Чрезмерные попытки входа (пользователь)', 'Excessive login attempts by a user.' => 'Чрезмерные попытки входа пользователя.', 'Excessive login attempts by an agent?' => 'Чрезмерные попытки входа сотрудника?', 'Execution Order' => 'Порядок Выполнения', 'Expandable Variables' => 'Расширяемые переменные', 'Expecting NULL or instance of %s. Got a %s instead' => 'Ожидалось NULL либо экземпляр %s. Получили %s', 'Expired OTP' => 'Одноразовый пароль истек', 'Expired password' => 'Истёкший пароль', 'Export' => 'Экспорт', 'Export Agents' => 'Выгрузить Сотрудников', 'Export is not ready yet' => 'Экспорт еще не готов', 'Ext' => 'Доп', 'Extended Access' => 'Расширенный доступ', 'Extension' => 'Расширение', 'F. Last' => 'И. Фамилия', 'FAQ' => 'FAQ', 'FAQ Categories' => 'Категории FAQ', 'FAQ answer is required' => 'Требуется ответ на FAQ', 'FAQ article' => 'Статья FAQ', 'FAQ category' => 'Категория FAQ', 'FAQ category the question belongs to.' => 'Категория FAQ, к которой принадлежит вопрос.', 'FAQs' => 'Часто задаваемые вопросы', 'FTP' => 'FTP', 'Failed agent login attempt (%s)' => 'Неудачная попытка входа сотрудника (%s)', 'Failed login attempt (user)' => 'Неудачная попытка входа (пользователь)', 'Fall back to primary role on assignments' => 'Возврат на главную роль для назначенных заявок', 'Featured' => 'Рекомендуемые', 'Featured (promote to front page)' => 'Рекомендуемые (продвижения главной страницы)', 'Featured Knowledge Base Articles' => 'Рекомендуемые Статьи Базы Знаний', 'Featured Questions' => 'Популярные Вопросы', 'February' => 'Февраль', 'Fetch Frequency' => 'Частота Выборки', 'Fetch interval required' => 'Требуется интервал получения', 'Fetch on auto-cron' => 'Получать через auto-cron', 'Fetched Emails' => 'Выбранные Письма', 'Fewest digits allowed in a valid phone number' => 'Разрешено меньшее количество цифр для номера телефона', 'Field' => 'Поле', 'Field Configuration' => 'Конфигурация поля', 'Field Setup' => 'Настройка поля', 'Field has validation errors' => 'Поле не прошло проверки', 'Field variable name is not unique' => 'Имя переменной поля не уникально', 'Fields' => 'Поля', 'Fields marked editable allow agents and endusers to update the content of this field after the form entry has been created.' => 'Поля, отмеченные как редактируемые, позволяют сотрудникам и пользователям обновить содержимое этого поля после создания формы.', 'Fifth' => 'Пятый', 'File Import Error' => 'Ошибка Ипорта Файлов', 'File Upload' => 'Загрузка файла', 'File Upload Error' => 'Ошибка Загрузки Файла', 'File is too large' => 'Файл слишком велик', 'File size is too large' => 'Размер файла слишком велик', 'File type is not allowed' => 'Тип файла запрещен', 'Filename' => 'Имя файла', 'Fill' => 'Заливка', 'Filter' => 'Отфильтровать', 'Filter Actions' => 'Действия с Фильтрами', 'Filter Name' => 'Название фильтра', 'Filter Rules' => 'Правила Фильтра', 'Filter Status' => 'Состояние фильтра', 'Filters' => 'Фильтры', 'Filters are executed based on execution order. Filter can target specific ticket source.' => 'Фильтры применяются на основе порядка выполнения. Фильтр может быть направлен на отдельный источник Заявки.', 'First' => 'Имя', 'First L.' => 'Имя Ф.', 'First Last' => 'Имя Фамилия', 'First M. Last' => 'Имя Отч. Фамилия', 'First Name' => 'Имя', 'First name is required' => 'Требуется имя', 'First name required' => 'Требуется имя', 'Flagged as overdue by the system {timestamp}' => 'Системной отмечено как "просрочено" {timestamp}', 'Font Family' => 'Семейство шрифтов', 'Font Size' => 'Размер шрифта', 'For Agents' => 'Для сотрудников', 'For EndUsers' => 'Только для пользователей', 'For EndUsers Only' => 'Только для Конечных Пользователей', 'For complete and upto date guide see %1$s osTicket wiki %2$s' => 'Полное и актуальное руководство доступно %1$s в osTicket wiki %2$s', 'For details - please view %s or check your email.' => 'Чтобы получить подробности - пожалуйста, посмотрите %s или проверьте Вашу почту.', 'Force HTTPS' => 'Форсировать HTTPS', 'Force all requests through HTTPS.' => 'Форсировать все запросы через HTTPS', 'Forever' => 'Навсегда', 'Forgot My Password' => 'Забыли Пароль', 'Forgot your login info? Contact Admin.' => 'Забыли логин? Свяжитесь с администратором.', 'Form Fields' => 'Поля Формы', 'Format' => 'Формат', 'Forms' => 'Формы', 'Forms are used to allow for collection of custom data' => 'Формы используются для сбора дополнительных данных', 'Fourth' => 'Четвертый', 'Free text shown in the form, such as a disclaimer' => 'Произвольный текст в форме, как дисклеймер', 'Frequently Asked Question' => 'Часто задаваемые вопросы (Faq)', 'Frequently Asked Questions' => 'Часто задаваемые вопросы', 'Friday' => 'Пятница', 'From' => 'От', 'From Email' => 'От адреса', 'From name to use when replying to a thread' => 'Ответить от имени на сообщение', 'Full 24-hour day' => 'Круглосуточно', 'Full Name' => 'Полное имя', 'General Settings' => 'Общие настройки', 'Get Professional Help' => 'Получить профессиональную помощь', 'Get guidance and hands-on expertise to address unique challenges and make sure your osTicket runs smoothly, efficiently, and securely. %1$s Learn More! %2$s' => 'Получите практический опыт и рекомендации для решения уникальных задач и убедитесь что osTicket эффективен и безопасен. %1$s Узнать больше! %2$s', 'Get technical help!' => 'Получить техническую помощь!', 'Get technical support' => 'Получить техническую поддержку', 'Getting ready!' => 'Подготовка!', 'Global default task settings and options.' => 'Глобальные настройки задачи по-умолчанию.', 'Global setting - can be disabled at department or email level.' => 'Глобальный параметр - можно отключить на уровне отдела или электронной почте.', 'Go!' => 'Поехали!', 'Good luck.' => 'Удачи.', 'Grace Period' => 'Льготный Период', 'Grace Period (hrs)' => 'Льготный период (в часах)', 'Grace period' => 'Льготный период', 'Grace period required' => 'Требуется льготный период', 'Greater Than' => 'Больше чем', 'Guest' => 'Гость', 'Guest Ticket Access' => 'Гостевой доступ к заявкам', 'Guest User' => 'Гость', 'HTML' => 'HTML', 'Have an account with us?' => 'Уже есть учётная запись?', 'Header Spoofing' => 'Подмена Заголовка', 'Heading' => 'Заголовок', 'Heading and Width' => 'Заголовок и ширина', 'Height' => 'Высота', 'Help Text' => 'Текст справки', 'Help Topic' => 'Категория заявки', 'Help Topic Information' => 'Информация о Категории Заявки', 'Help Topics' => 'Категории Заявок', 'Help text shown with the field' => 'Текст справки, показываемый с полем', 'Help topic' => 'Категория Заявки', 'Help topic full path' => 'Полный адрес раздела помощи', 'Help topic name is required' => 'Требуется имя категории Заявки', 'Help topic selection is required' => 'Требуется выбор категории Заявки', 'Helpdesk Name' => 'Название Службы Поддержки', 'Helpdesk Name/Title' => 'Название/Имя системы', 'Helpdesk Status' => 'Статус системы', 'Helpdesk URL' => 'URL системы', 'Helpdesk URL is required' => 'Требуется URL раздела помощи', 'Helpdesk software - powered by osTicket' => 'Программное обеспечение для обработки заявок - работает на osTicket', 'Helpdesk title is required' => 'Требуется название раздела помощи', 'Here you can manage the question and answer for the article. Multiple languages are available if enabled in the admin panel.' => 'Здесь вы можете управлять вопросами и ответами для статьи. Доступно так же несколько языков, если включена нужная опция в панели администратора.', 'Hidden' => 'Скрытый', 'Hide agent\'s name on responses.' => 'Не показывать имя сотрудника в ответах.', 'Highly Recommended' => 'Настоятельно Рекомендуется', 'Highly recommended for non western european language content' => 'Настоятельно рекомендуется для контента, с языковым содержанием отличного от Западной Европы', 'Highly recommended for plugins and language packs' => 'Настоятельно рекомендуется для плагинов и языковых пакетов', 'Holiday Hours' => 'Нерабочее часы', 'Holidays' => 'Выходные', 'Host name required' => 'Требуется имя хоста', 'Hostname' => 'Имя Хоста', 'Hours' => 'Часы', 'Human Verification' => 'Проверка Человека', 'I\'d like to receive the following notifications' => 'Я хочу получать следующие уведомления', 'I\'m an agent' => 'Вы сотрудник?', 'IP' => 'IP', 'IP Address' => 'IP Адрес', 'IP address of remote user, for web submissions' => 'IP-адрес пользователя для веб-просмотра', 'IP address required when selecting panel' => 'Необходим IP адрес для выбора панели', 'If sample config file is missing - please make sure you uploaded all files in \'upload\' folder or refer to the %1$s Installation Guide %2$s' => 'Если файл примера конфигурации отсутствует - убедитесь что вы загрузили все файлы из каталога \'upload\' или прочитайте %1$s Руководство по Установке %2$s', 'If this is your first time contacting us or you\'ve lost the ticket number, please %s open a new ticket %s' => 'Если Вы обращаетесь к нам впервые или Вы забыли номер своей заявки, можете %s открыть новую заявку %s', 'If unsure, leave these options blank and unset' => 'Если вы не уверены, оставьте эти поля пустыми и незаполненными', 'If you are looking for a greater level of support, we provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs.' => 'Если Вам требуется более высокий уровень поддержки, мы предлагаем <u>услуги профессиональной установки</u> и коммерческую поддержку, которая гарантирует малое время отклика и прямое общение с разработчиками ядра системы. Мы также можем помочь в настройках osTicket или даже расширить функционал системы для удовлетворения уникальных потребностей.', 'If you are looking for a greater level of support, we provide <u>professional upgrade</u> and commercial support with guaranteed response times and access to the core development team. We can also help customize osTicket or even add new features to the system to meet your unique needs. <a target="_blank" href="https://osticket.com/support">Learn More!</a>' => 'Если вы хотите более высокий уровень поддержки, мы предлагаем <u>профессиональное обновление</u> и коммерческую поддержку с гарантированным временем ответа и связью с основной группой разработчиков. Мы также можем помочь настроить osTicket или даже добавить новые функции в систему, чтобы настроить её под ваши уникальные потребности. <a target="_blank" href="https://osticket.com/support">Узнайте подробнее!</a>', 'If you believe this is in error, please try replacing the config file with a unchanged template copy and try again or get technical help.' => 'Если вы считаете это ошибкой, попробуйте заменить конфигурационный файл копированием файл шаблона конфигурации и попробуйте еще раз, или запросите техническую помощь.', 'If you experience any problems, you can always restore your files/database backup.' => 'Если у вас будут какие-либо проблемы, вы всегда сможете восстановить резервную копию.', 'Image Attachment View' => 'Просмотр вложенного изображения', 'Image is too square. Upload a wider image' => 'Изображение слишком квадратное. Загрузите более широкое изображение', 'Immutable' => 'Неизменный', 'Import' => 'Импорт', 'Import Items' => 'Импорт предмета', 'Import Remote User' => 'Импортировать Пользователя (например из LDAP)', 'Import Users' => 'Импортировать Пользователей', 'Import a CSV File' => 'Импорт CSV-файла', 'Improves overall performance' => 'Повышение общей производительности', 'Improves performance creating and processing JSON' => 'Улучшает производительность создания и обработки JSON', 'In' => 'В', 'In order to upgrade to this version of osTicket, a database migration is required. This upgrader will automatically apply the database patches shipped with osTicket since your last upgrade.' => 'Для того, чтобы обновить до этой версии osTicket, миграция базы данных не требуется. Это обновление будет автоматически применять патчи базы данных поставляющиеся с osTicket с момента последнего обновления.', 'In the database' => 'В базе данных', 'In-Use' => 'Используется', 'In-use template set cannot be disabled!' => 'Используемый набор шаблонов не может быть отключен!', 'Incoming Emails' => 'Входящая почта', 'Incoming message' => 'Входящее сообщение', 'Incomplete client information' => 'Неполные сведения о клиенте', 'Incomplete selection' => 'Неполный выбор', 'Increment' => 'Приращение', 'Indicate ticket source' => 'Укажите источник Заявки', 'Indicate what to do with fetched emails' => 'Укажите, что делать с полученными письмами', 'Information' => 'Информация', 'Inherit columns from the parent queue' => 'Наследовать столбцы из родительской очереди', 'Inherit export fields from the parent queue' => 'Наследовать выгрузку столбцов из родительской очереди', 'Inherit from parent' => 'Унаследовано от родителя', 'Inherit sorting from the parent queue' => 'Наследовать сортировку из родительской очереди', 'Inherited Criteria' => 'Унаследованный Критерий', 'Initial response for the ticket' => 'Первый ответ на заявку', 'Inline' => 'В линию', 'Install' => 'Установить', 'Install Now' => 'Установить', 'Install a new plugin' => 'Установить новый плагин', 'Installation Guide' => 'Руководство по установке', 'Installed Language Packs' => 'Установленные языковые пакеты', 'Installing osTicket %s' => 'Установка osTicket %s', 'Instructions' => 'Инструкции', 'Internal' => 'Внутренний', 'Internal Activity Alert' => 'Оповещение про внутреннюю активность', 'Internal Note' => 'Внутренняя заметка', 'Internal Note details' => 'Описание внутренней заметки', 'Internal Notes' => 'Внутренние Заметки', 'Internal error occurred' => 'Произошла внутренняя ошибка', 'Internal list for email banning. Do not remove' => 'Внутренний список заблокированных email адресов. Не удаляйте', 'Internal note' => 'Внутренняя заметка', 'Internal note <em>(expandable)</em>' => 'Внутренняя заметка <em>(разворачивающаяся)</em>', 'Internal note posted successfully' => 'Внутренняя заметка успешно отправлена', 'Internal notes viewable by all admins.' => 'Внутренние заметки могут просматривать все администраторы.', 'Internal, Optional' => 'Внутреннее, Не обязательно', 'Internal, Required' => 'Внутреннее, Обязательно', 'Interpreted as %s' => 'Интерпретируется как %s', 'Invalid' => 'Неверный', 'Invalid CSRF Token' => 'Недопустимый Токен CSRF', 'Invalid CSRF token [%1$s] on %2$s' => 'Недопустимый токен CSRF [%1$s] на %2$s', 'Invalid Code' => 'Неверный код', 'Invalid Code format' => 'Некорректный формат кода', 'Invalid File' => 'Неверный файл', 'Invalid Password' => 'Неправильный пароль', 'Invalid SLA' => 'Неверный SLA', 'Invalid action' => 'Недопустимое действие', 'Invalid character in variable name. Please use letters and numbers only.' => 'Недопустимый символ в имени переменной. Используйте только буквы и цифры.', 'Invalid check function: Must be callable' => 'Некорректная функция проверки: Должна быть вызываема', 'Invalid current password!' => 'Неверный текущий пароль!', 'Invalid database port number' => 'Недопустимый порт базы данных', 'Invalid date format - must be MM/DD/YY' => 'Недопустимый формат даты - должен быть ММ/ДД/ГГ', 'Invalid due date' => 'Некорректная дата выполнения', 'Invalid email or ticket number' => 'Неверный адрес электронной почты или номер заявки', 'Invalid image file type' => 'Некорректный тип файла изображения', 'Invalid input' => 'Неверный ввод', 'Invalid login' => 'Неудачный вход в систему', 'Invalid match selection' => 'Выбрано неверное соответствие', 'Invalid match type selection' => 'Выбран неверный тип соответствия', 'Invalid object: %s: Expected class' => 'Недопустимый объект: %s: Ожидается класс', 'Invalid or missing information' => 'Недопустимые или отсутствующие данные', 'Invalid reset token' => 'Неверный токен сброса', 'Invalid reset token. Logout and try again' => 'Неверный токен сброса. Выйдите и попробуйте снова', 'Invalid source given - %s' => 'Указан некорректный источник - %s', 'Invalid template set specified' => 'Указан некорректный набор шаблонов', 'Invalid ticket origin given' => 'Указан некорректный источник Заявки', 'Invalid time span' => 'Неверный промежуток времени', 'Invalid user-id' => 'Некорректный идентификатор пользователя', 'Invalid user-id given' => 'Неверный идентификатор пользователя', 'Invalid username or password' => 'Неверные логин или пароль', 'It\'s important to keep your osTicket installation up to date. Get announcements, security updates and alerts delivered directly to you!' => 'Важно поддерживать Вашу инсталляцию osTicket актуальной. Получайте обьявления, обновления безопасности и оповещения прямо себе!', 'Item Properties' => 'Свойства Элемента', 'Items (%d)' => 'пунктов (%d)', 'January' => 'Январь', 'John Doe' => 'John Doe', 'July' => 'Июль', 'June' => 'Июнь', 'Keep me Updated' => 'Сообщать новости о продукте', 'Keywords — Optional' => 'Ключевые слова - не обязательно', 'Knowledge Base Settings and Options' => 'Параметры Базы Знаний', 'Knowledge Base Status' => 'Состояние базы знаний', 'Knowledgebase' => 'База знаний', 'Knowledgebase Article Content' => 'Содержание базы знаний', 'Knowledgebase Settings' => 'Настройки базы знаний', 'Label' => 'Название', 'Label is required for custom form fields' => 'Для пользовательских полей формы требуется метка', 'Landing Page' => 'Главная Страница', 'Language' => 'Язык', 'Language-Specific Attachments' => 'Вложения, которые зависят от языка', 'Last' => 'Фамилия', 'Last 30 days' => 'Последние 30 дней', 'Last 7 days' => 'Последние 7 дней', 'Last Login' => 'Последний вход', 'Last Message' => 'Последнее сообщение', 'Last Month' => 'Последний месяц', 'Last Name' => 'Фамилия', 'Last Quarter' => 'Последний квартал', 'Last Respondent' => 'Последний ответивший', 'Last Response' => 'Последний ответ', 'Last Update' => 'Последнее обновление', 'Last Updated' => 'Последнее обновление', 'Last Updated %s' => 'Последнее Обновление %s', 'Last Week' => 'Последняя неделя', 'Last Year' => 'Последний год', 'Last month' => 'Прошлый месяц', 'Last name is required' => 'Требуется фамилия', 'Last name required' => 'Требуется фамилия', 'Last, First' => 'Фамилия, Имя', 'Latest' => 'Поздняя', 'Latest date selectable' => 'Самая поздняя дата, доступная для выбора', 'Launching a new customer support platform can be a daunting task. Let us get you started! We provide professional support services to help get osTicket up and running smoothly for your organization.' => 'Запуск новой платформы поддержки клиентов может быть сложной задачей. Давайте мы Вам поможем! Мы предоставляем профессиональную поддержку, чтобы помочь получить установить osTicket и заставить его стабильно работать для вашей организации.', 'Leading text shown before a value is selected' => 'Предшествующий текст, показываемый до выбора значения', 'Learn More!' => 'Узнать больше!', 'Leave selection empty for Floating Timezone' => 'Оставьте выбор пустым для плавающего часового пояса', 'Legal' => 'Правовая информация', 'Less Than' => 'Меньше чем', 'Letter' => 'Письмо', 'Limit ticket access to ONLY assigned tickets' => 'Разрешить доступ только к назначенным заявкам.', 'Link' => 'Ссылка', 'Link Tickets' => 'Связать заявки', 'Link to view the task' => 'Ссылка для просмотра задачи', 'Link to view the task inside the ticket' => 'Ссылка для просмотра задачи внутри заявки', 'Link to view the ticket' => 'Ссылка для просмотра заявки', 'Linked' => 'Связаны', 'Linked Icon' => 'Иконка ссылки', 'List Name' => 'Имя Списка', 'List choices, one per line. To protect against spelling changes, specify key:value names to preserve entries if the list item names change.</br><b>Note:</b> If you have more than two choices, use a List instead.' => 'Список вариантов, по одному на строку. Для защиты от изменений правописания укажите имена ключей и значений для сохранения записей при изменении имен элементов списка. </br><b>Примечание:</b> при наличии более двух вариантов, используйте Список.', 'List of all recipient names' => 'Список имен получателей', 'List of email addresses' => 'Список e-mail адресов', 'List of file names' => 'Список имен файлов', 'List of names' => 'Список имен', 'List of names and email addresses' => 'Список имен и e-mail адресов', 'Listing Type' => 'Тип Списка', 'Lists' => 'Списки', 'Loading' => 'Загрузка', 'Loading ...' => 'Идёт загрузка ...', 'Locale Defaults' => 'Из региональных настроек', 'Locale Defaults, 24-hour Time' => 'Из региональных настроек, 24 ч', 'Localization' => 'Язык', 'Lock' => 'Блокировка', 'Lock Semantics' => 'Блокировка семантика', 'Lock denied!' => 'В блокировке отказано!', 'Lock on activity' => 'Блокировка при активности', 'Lock on view' => 'Блокировка при просмотре', 'Locked' => 'Заблокировано', 'Locked (Administrative)' => 'Заблокирован (Административно)', 'Locked (Pending Activation)' => 'Заблокирован (В Ожидании Активации)', 'Locked staff won\'t be able to login to Staff Control Panel.' => 'Заблокированный персонал не сможет входить в Панель Управления Персонала.', 'Log Date' => 'Дата Записи', 'Log In' => 'Войти', 'Log Level' => 'Тип журнала', 'Log Out' => 'Выход', 'Log Title' => 'Имя Записи', 'Log Type' => 'Тип Записи', 'Login Backdrop' => 'Фон на странице входа', 'Login With' => 'Войти с помощью', 'Login required' => 'Требуется вход', 'Login via email' => 'Вход по электронной почте', 'Logos' => 'Логотипы', 'Long Answer' => 'Развёрнутый Ответ', 'Longest Thread' => 'Наибольшая тема', 'Looking for your other tickets?' => 'Ищете другие Ваши Заявки?', 'Lookup a user' => 'Просмотр пользователя', 'Lookup or create a user' => 'Поиск или создание пользователя', 'Mail Fetch Error' => 'Ошибка Извлечения Почты', 'Mail Fetch Failure Alert' => 'Оповещение о Сбое Выборки Почты', 'Mail Fetcher' => 'Сборщик Писем', 'Mail Folder' => 'Папка почты', 'Mail fetcher cron call [%s]' => 'Вызов cron сборщика писем [%s]', 'Mailbox' => 'Почтовый ящик', 'Mailer Error' => 'Ошибка Почтовика', 'Maintain access to current primary department' => 'Управление доступом к текущему основному отделу', 'Maintain referral access to %s' => 'Сохранить доступ последователей к %s', 'Make Internal' => 'Сделать Внутренним', 'Make Public' => 'Сделать Публичным', 'Make the title short and clear.' => 'Сделайте заголовок коротким и понятным.', 'Making fields <em>visible</em> allows agents and endusers to view and create information in this field.' => 'Созданные поля <em>видны</em> всем сотрудникам и пользователям и они смогут заполнять их.', 'Malformed UTF-8 characters, possibly incorrectly encoded' => 'Неправильный формат символов UTF-8, возможно неверная кодировка', 'Manage' => 'Управление', 'Manage 2FA Options' => 'Управление ДФА настройками', 'Manage Access' => 'Управление Доступом', 'Manage Account' => 'Управление учетной записью', 'Manage Account Access' => 'Управление доступом к учетной записи', 'Manage Agent' => 'Управление сотрудниками', 'Manage Agents' => 'Управление Сотрудниками', 'Manage Collaborators' => 'Управление соавторами', 'Manage Content' => 'Управление контентом', 'Manage Custom Queue' => 'Управлять Настраиваемой Очередью', 'Manage Export fields this queue' => 'Управление полями Выгрузки этой очереди', 'Manage FAQ Access' => 'Управление доступом FAQ', 'Manage Forms' => 'Управление Формами', 'Manage Options' => 'Управление Настройками', 'Manage Organization' => 'Управление Организацией', 'Manage Queue Column' => 'Управление Столбцом Очереди', 'Manage Queue Sorting' => 'Управление Сортировкой Очереди', 'Manage Referrals' => 'Управление Последователями', 'Manage Sequences' => 'Управление последовательностями', 'Manage Sort Options' => 'Управление Параметрами Сортировки', 'Manage User' => 'Управление Пользователем', 'Manage Your Profile Information' => 'Управление Вашей Информацией Профиля', 'Manage columns in this queue' => 'Управление столбцами в этой очереди', 'Manager' => 'Менеджер', 'Manual upgrade required (ajax failed)' => 'Требуется ручная установка (сбой ajax)', 'Manually' => 'Вручную', 'Manually Sorted' => 'Ручная Сортировка', 'March' => 'Март', 'Mark as Answered' => 'Отметить как Отвеченная', 'Mark as Overdue' => 'Отметить как Просроченная', 'Mark as Unanswered' => 'Отметить как Неотвеченная', 'Marked overdue!' => 'Отмечено просроченным!', 'Match All' => 'Соответствуют всем', 'Match Any' => 'Соответствуют любому', 'Matches Regex' => 'Соответствует Выражению', 'Max Length' => 'Максимальная длина', 'Max allowed: %d' => 'Макс допустимо: %d', 'Max open tickets (%1$d) reached for %2$s' => 'Максимум открытых Заявок (%1$d) достигнут для %2$s', 'Maximum <b>Open</b> Tickets' => 'Максимум <b>открытых</b> заявок', 'Maximum File Size' => 'Максимальный размер файла', 'Maximum Files' => 'Максимум файлов', 'Maximum Open Tickets Limit (%s)' => 'Максимальный Предел Открытых Заявок (%s)', 'Maximum Page size' => 'Максимальный размер страницы', 'Maximum emails required' => 'Требуется максимальное число электронных писем', 'Maximum failed login attempts reached' => 'Достигнуто максимальное число неудачных попыток входа', 'Maximum open tickets (%1$d) reached for %2$s' => 'Достигнут максимум открытых Заявок (%1$d) для %2$s', 'Maximum open tickets reached for %s.' => 'Достигнут максимум открытых Заявок для %s.', 'Maximum stack depth exceeded' => 'Превышена максимальная глубина стека', 'May' => 'Май', 'Me' => 'Я', 'Members' => 'Участники', 'Merge' => 'Объединить', 'Merge Tickets' => 'Объединить заявки', 'Merge Type: ' => 'Тип объединения', 'Merged' => 'Объединены', 'Merged Icon' => 'Объединенные значки', 'Merged tickets cannot be added manually. They must be preselected.' => 'Объединенные заявки не могут быть добавлены вручную. Они должны быть выбраны перед.', 'Message' => 'Сообщение', 'Message Posted Successfully' => 'Сообщение успешно добавлено', 'Message body' => 'Сообщение', 'Message body is required' => 'Требуется тело сообщения', 'Message content' => 'Сообщение', 'Message content is required' => 'Требуется содержимое сообщения', 'Message from the EndUser' => 'Сообщение от пользователя', 'Message recipient' => 'Получатель сообщения', 'Message required' => 'Требуется ввести сообщение', 'Message shown to user if the input does not match the validator' => 'Сообщение показываемое пользователю, если введенные данные не соответствуют правильным', 'Message shown to user if the item entered is not in the list' => 'Сообщение пользователю, в случае если элемента ввода нет в списке', 'Message subject is required' => 'Тема сообщения обязательна', 'Migrate to osTicket %s' => 'Перейти на osTicket %s', 'Minimum length' => 'Минимальная длина', 'Minimum requirements not met!' => 'Минимальные требования не удовлетворены!', 'Minimum requirements not met! Refer to Release Notes for more information' => 'Минимальные требования не соблюдены! Проверьте версии необходимых компонентов описанных в Примечаниях к выпуску', 'Miscellaneous' => 'Разное', 'Missing CDATA table' => 'Отсутствует таблица CDATA', 'Missing or invalid Dept ID.' => 'Отсутствует или неверный идентификатор Организации.', 'Missing or invalid data' => 'Отсутствующие или недопустимые данные', 'Mobile Number' => 'Мобильный телефон', 'Mon-Fri' => 'Пн.-Пт.', 'Monday' => 'Понедельник', 'Month' => 'Месяц', 'Monthly' => 'Ежемесячно', 'More' => 'Ещё', 'More than one Parent Ticket selected. %1$s cannot be %2$s.' => 'Более одной родительской заявки выбрано. %1$s не может быть %2$s.', 'Most Recently Closed' => 'Недавно закрытые', 'Most Recently Created' => 'Недавно созданные', 'Most Recently Updated' => 'Недавно измененные', 'Most hosts use \'localhost\' for local database hostname. Check with your host if localhost fails. Default port set in php.ini is assumed.' => 'На большинстве серверов используется «localhost» для локальной базы данных. Спросите у Вашего системного администратора, если это не localhost. Предполагается что порт в в php.ini выставлен по умолчанию.', 'Move Child Tasks to Parent' => 'Переместить дочерние задания к родительским', 'Move to folder' => 'Переместить в папку', 'Mr. First M. Last Sr.' => 'Г-н Имя Фамилия', 'Mr. Last' => 'Г-н Фамилия', 'Multifactor Authentication' => 'Многофакторная аутентификация', 'Multiselect' => 'Несколько вариантов', 'Must be in the future' => 'Должно быть в будущем', 'Must be numeric value' => 'Должно быть числовое значение', 'Must check at least one permission for the role' => 'Необходимо проверить, по крайней мере, одно разрешение на роль', 'My Account Profile' => 'Мой профиль', 'My Location' => 'Местонахождение', 'My Name' => 'Имя', 'My Profile' => 'Мой профиль', 'My Searches' => 'Мои Поиски', 'My Signature' => 'Моя подпись', 'My Tasks' => 'Мои задачи', 'MySQL Database' => 'База данных MySQL', 'MySQL Hostname' => 'Имя хоста MySQL', 'MySQL Password' => 'Пароль MySQL', 'MySQL Table Prefix' => 'Префикс таблиц MySQL', 'MySQL Username' => 'Имя пользователя MySQL', 'MySQL Version' => 'Версия MySQL', 'MySQL password associated with above user.' => 'Пароль MySQL для указанного пользователя.', 'MySQLi extension for PHP' => 'Расширение MySQLi для PHP', 'Mystery Man' => 'Таинственный человек', 'NO FAQs found' => 'Вопросы и ответы не найдены', 'Name' => 'Имя', 'Name Expansion' => 'Расширение Имени', 'Name Formatting' => 'Формат имени сотрудника по-умолчанию', 'Name already exists' => 'Имя уже существует', 'Name already in use' => 'Имя уже используется', 'Name and Email' => 'Имя и Адрес Почты', 'Name is required' => 'Требуется имя', 'Name is too short. 3 chars minimum' => 'Имя слишком короткое. Минимум 3 символа', 'Name must be unique' => 'Имя должно быть уникальным', 'Name of the database osTicket will use.' => 'Имя базы данных, которая будет использоваться для osTicket.', 'Name of ticket owner' => 'Имя автора заявки', 'Name required' => 'Требуется имя', 'Need Help?' => 'Нужна помощь?', 'Never Purge Logs' => 'Никогда не очищать журналы', 'New Activity Alert' => 'Оповещение о новой активности', 'New Activity Notice' => 'Уведоление о Новой Активности', 'New Internal Activity Alert' => 'Уведомление про внутреннюю активность', 'New Internal Note' => 'Новая внутренняя заметка', 'New Message' => 'Новое сообщение', 'New Message Alert' => 'Оповещение о новом сообщении', 'New Message Auto-response' => 'Автоответ на Новое Сообщение', 'New Password' => 'Новый пароль', 'New Response' => 'Новый ответ', 'New Sequence' => 'Новая последовательность', 'New Task' => 'Новая задача', 'New Task Alert' => 'Оповещение о новой задаче', 'New Ticket' => 'Новая заявка', 'New Ticket Alert' => 'Оповещение о новой заявке', 'New Ticket Auto-reply' => 'Автоответ на Новую Заявку', 'New Ticket Auto-response' => 'Автоответ на Новую Заявку', 'New Ticket Notice' => 'Уведомление о Новой Заявке', 'New Ticket Settings' => 'Установки Новой Заявки', 'New Ticket by Agent' => 'Новая заявка созданная сотрудником', 'New entries cannot be created unless all <em>required</em> fields have valid data.' => 'Новые записи не могут быть созданы, пока все <em>обязательные</em> поля не будут заполнены.', 'New internal note posted' => 'Новая внутренняя заметка', 'New password MUST be different from the current password!' => 'Новый пароль ДОЛЖЕН отличаться от текущего пароля!', 'New password is required' => 'Необходимо установить новый пароль', 'New response posted' => 'Отправлен новый ответ', 'New ticket options' => 'Новые настройки заявки', 'New tickets from the email address will be auto-rejected.' => 'Новые заявки с адреса электронной почты будут автоматически отклонены.', 'New tickets from the email address will be automatically rejected.' => 'Новые Заявки с почтового адреса будут автоматически отклоняться.', 'News & Announcements' => 'Новости и Анонсы', 'Next' => 'Далее', 'Next 30 days' => 'Следующие 30 дней', 'Next 7 days' => 'Следующие 7 дней', 'No' => 'Нет', 'No API keys found' => 'Не найдено API ключей', 'No FAQ categories found!' => 'Категории FAQ не найдены!', 'No SLA plans found' => 'Планы SLA не найдены', 'No agents available for assignment' => 'Нет сотрудников для назначения', 'No agents found!' => 'Ни одного сотрудника не найдено!', 'No annotations for this field' => 'Нет комментариев к этой области', 'No banned emails found!' => 'Заблокированные адреса не найдены!', 'No banned emails matching the query found!' => 'Заблокированных адресов, соответствующих запросу, не найдено!', 'No canned responses' => 'Нет готовых ответов', 'No criteria specified' => 'Критерий не указан', 'No custom lists defined yet — %s add one %s!' => 'Пользовательские списки не определены — добавить %s %s!', 'No departments found!' => 'Ни одного отдела не найдено!', 'No emails found!' => 'Ни одного письма не найдено!', 'No entries have been posted to this thread.' => 'Нет записей на эту тему.', 'No errors' => 'Без ошибок', 'No extra forms defined yet — %s add one! %s' => 'Ни одной дополнительной формы еще не определено — добавить %s! %s', 'No fields selected for searching' => 'Нет полей, выбранных для поиска', 'No fields set up' => 'Нет настроенных полей', 'No filters found' => 'Фильтры не найдены', 'No help topics found' => 'Ни одной категории заявок не найдено', 'No limit' => 'Без ограничений', 'No logs found' => 'Журналы не найдены', 'No one (disable Alerts and Notices)' => 'Никто (отключить Уведомления и Оповещения)', 'No organizations found!' => 'Не найдено организаций!', 'No pages found!' => 'Страниц не найдено!', 'No parent selected' => 'Не выбран предок', 'No plugins installed yet — %s add one %s!' => 'Нет утсановленных плагинов! — %s Установите их%s!', 'No premade responses found!' => 'Ни одного готового ответа не найдено!', 'No restrictions' => 'Без ограничений', 'No roles defined yet — %s add one %s!' => 'Нет ни одной роли — %s Добавить %s!', 'No schedules defined yet — %s add one %s!' => 'Нет настроенных расписаний — %s Добавьте одно %s!', 'No such agent' => 'Не возможно найти сотрудника', 'No such field' => 'Нет такого поля', 'No such task' => 'Задача не найдена', 'No such thread' => 'Нет такой темы', 'No such ticket' => 'Такой заявки нет', 'No teams available for assignment' => 'Нет команд, доступных для назначения', 'No teams found!' => 'Команды не найдены!', 'No templates found!' => 'Ни одного шаблона не найдено!', 'No thanks.' => 'Нет, спасибо.', 'No users found!' => 'Пользователи не найдены!', 'No, Cancel' => 'Нет, отмена', 'None' => 'Ничего', 'None (Disable Logger)' => 'Нет (отключить журнал)', 'None: Use PHP mail function' => 'Нет: Использовать PHP mail', 'Not Checked' => 'Не Отмечено', 'Not Equal' => 'Не Равно', 'Not all selected items were updated' => 'Не все выбранные элементы были обновлены', 'Not currently translated' => 'Ещё не переведено', 'Not yet registered?' => 'Еще не зарегистрированы?', 'Note content is required' => 'Требуется содержимое уведомления', 'Note details' => 'Детали заметки', 'Note posted successfully' => 'Заметка успешно отправлена', 'Note that some of the global settings can be overridden at department/email level.' => 'Обратите внимание, что некоторые глобальные параметры можно переопределить на уровне отдела или электронной почты.', 'Note title - summary of the note (optional)' => 'Заголовок заметки - краткое описание (опционально)', 'Notes' => 'Заметки', 'Notes (%d)' => 'Заметки (%d)', 'Notes about the canned response.' => 'Примечания к этому готовому ответу.', 'Nothing to do! System already upgraded to <b>%s</b> with no pending patches to apply.' => 'Действия не требуются! Система уже обновлена до <b>%s</b> со всеми последними патчами.', 'Nothing to do! System already upgraded to the current version' => 'Ничего делать не требуется! Система уже обновлена до последней версии', 'Notice sent to the user.' => 'Уведомление отправлено пользователю.', 'Notice sent to user, if enabled, on new ticket created by an agent on their behalf (e.g phone calls).' => 'Уведомление, которое, если включено, отправляется пользователю, когда новая Заявка создается сотрудником от имени пользователя (например, по телефонному звонку).', 'November' => 'Ноябрь', 'Number' => 'Номер', 'Numeric value required (in hours)' => 'Требуется числовое значение (в часах)', 'OK' => 'ОК', 'October' => 'Октябрь', 'Offline' => 'Офлайн', 'Offline Page' => 'Автономная Страница', 'On the' => 'На', 'Once' => 'Один раз', 'Once again, thank you for choosing osTicket as your new customer support platform! ' => 'Еще раз благодарим Вас за выбор osTicket в качестве платформы поддержки клиентов! ', 'Once again, thank you for choosing osTicket.' => 'Еще раз благодарим Вас за выбор osTicket.', 'One of my teams' => 'Одна из моих команд', 'One or more Tickets selected is a merged child. %1$s cannot be %2$s.' => 'Одна или несколько дочерних заявок объединены. %1$s не могут быть %2$s.', 'One or more Tickets selected is part of a merge. Merged Tickets cannot be %s.' => 'Одна или несколько заявок объединены. Объединенные заявки не могут быть %s.', 'One or more of the %s is in-use and CANNOT be disabled/deleted.' => 'Одна или несколько %s используется и не могут быть отключены/удалены.', 'One user' . "\0" . '%d users' => 'Один пользователь' . "\0" . '%d пользователя' . "\0" . '%d пользователей' . "\0" . '%d пользователей', 'Online' => 'Онлайн', 'Only open tickets can be assigned' => 'Только открытые заявки могут быть назначены', 'Open' => 'Открыть', 'Open Tasks' => 'Открытые задачи', 'Open Tickets' => 'Открытые', 'Open a New Task' => 'Создать задачу', 'Open a New Ticket' => 'Открыть новую заявку', 'Open image attachments in new tab or directly download. (CTRL + Right Click)' => 'Открыть вложенные изображения в новой вкладке или загрузить напрямую. (CTRL + Правый Клик)', 'Open tickets: %d' => 'Открытые заявки: %d', 'Opened' => 'Открыто', 'Optional' => 'Не обязательно', 'Optional internal note (recommended on assignment)' => 'Необязательная внутренняя заметка (рекомендуется при назначении)', 'Optional reason for deleting %s' => 'Причина удаления %s', 'Optional reason for marking ticket as (un)answered' => 'Необязательная причина для пометки заявки как (не)отвеченная', 'Optional reason for releasing assignment' => 'Необязательная причина для назначения', 'Optional reason for status change (internal note)' => 'Причина изменения статуса (внутренняя заметка)', 'Optional reason for the assignment' => 'Причина для назначения (опционально)', 'Optional reason for the claim' => 'Причина утверждения (опционально)', 'Optional reason for the deletion' => 'Причина удаления (не обязательно)', 'Optional reason for the referral' => 'Необязательная причина для назначения', 'Optional reason for the transfer' => 'Причина передачи (опционально)', 'Optional reason for the update' => 'Необязательная причина для обновления', 'Optional response to the above issue.' => 'Дополнительный ответ на вышеуказанный вопрос.', 'Optional signature used on outgoing emails.' => 'Не обязательная подпись использующаяся в исходящих письмах.', 'Optionally select a leader for the team' => 'Выберите лидера команды (не обязательно)', 'Optionally, choose acceptable file types.' => 'Разрешить загружать только разрешенные типы файлов.', 'Optionally, enter comma-separated list of additional file types, by extension. (e.g .doc, .pdf).' => 'При необходимости введите список типов файлов, с разделителями запятыми. (например .doc, .pdf).', 'Optionally, this field can prevent closing a thread until it has valid data.' => 'Это поле может предотвратить закрытие темы до тех пор, пока не будут введены верные данные.', 'Options' => 'Настройки', 'Order' => 'Порядок выполнения', 'Order required' => 'Требуется порядок сортировки', 'Organization' => 'Организация', 'Organization Account Manager' => 'Менеджер Организации', 'Organization Data' => 'Данные Организации', 'Organization ID Required' => 'Требуется идентификационный номер организации', 'Organization ID must be specified for import' => 'Для импорта должен быть указан идентификатор организации', 'Organization Link' => 'Ссылка на Организацию', 'Organization Lookup' => 'Поиск Организации', 'Organization Members' => 'Члены Организации', 'Organization Not Found' => 'Организация не найдена', 'Organization for %s' => 'Организация для %s', 'Organization with the same name already exists' => 'Организация с таким именем уже существует', 'Organizations' => 'Организации', 'Original' => 'Настоящий', 'Original Message' => 'Оригинальное Сообщение', 'Original Thread Entry' => 'Оригинал темы', 'Oscar\'s A-Team' => 'Оскар A-Team', 'Other' => 'Другое', 'Other Languages' => 'Другие языки', 'Other Resources' => 'Другие вопросы', 'Other Variables' => 'Другие Переменные', 'Other entries already exists' => 'Другие записи уже существуют', 'Outgoing Email' => 'Исходящая Почта', 'Outgoing Email Settings' => 'Настройки Исходящей Почты', 'Outgoing response' => 'Исходящий ответ', 'Outline' => 'Контур', 'Overdue' => 'Просрочено', 'Overdue Icon' => 'Иконка Просроченности', 'Overdue Task Alert' => 'Оповещение о просроченной задаче', 'Overdue Tasks' => 'Просроченные задачи', 'Overdue Ticket Alert' => 'Оповещение о Просроченной Заявке', 'Overlimit Notice' => 'Уведомление о превышении лимита', 'PARENT' => 'РОДИТЕЛЬСКАЯ', 'PHP Extensions' => 'Расширения PHP', 'PHP Settings' => 'Настройки PHP', 'PHP Version' => 'Версия PHP', 'PNG support is required for Image Captcha' => 'Для изображения Captcha требуется поддержка PNG', 'POP mail servers do not support folders' => 'Почтовый POP сервер не поддерживает папки', 'PS' => 'PS', 'Padding Character' => 'Символ заполнения', 'Page' => 'Страница', 'Page Content' => 'Контент страницы', 'Page Not Found' => 'Страница не найдена', 'Page body is required' => 'Требуется тело страницы', 'Page information' => 'Информация страницы', 'Page is in-use!' => 'Страница используется!', 'Pages' => 'Страницы', 'Paper Size' => 'Размер Бумаги', 'Paper size used when printing tickets to PDF' => 'Размер бумаги, используемый при печати заявок в PDF', 'Parameter count does not match query' => 'Количество параметров не соответствует запросу', 'Parent' => 'Наследование', 'Parent Category' => 'Родительская Категория', 'Parent Department' => 'Родительский Отдел', 'Parent Queue' => 'Родительская Очередь', 'Parent Status' => 'Родительский статус', 'Parent Topic' => 'Родительская категория', 'Parent filter ID required' => 'Требуется идентификатор родительского фильтра', 'Participants' => 'Участники', 'Participants: Send new activity notice' => 'Участники: Отправить уведомление о активности', 'Password' => 'Пароль', 'Password Change' => 'Смена пароля', 'Password Policy' => 'Парольная политика', 'Password Required' => 'Требуется пароль', 'Password Reset Email' => 'Письмо для сброса пароля', 'Password Reset Required' => 'Требуется Сброс Пароля', 'Password change required to continue' => 'Для продолжения необходимо сменить пароль', 'Password must be at least 6 characters' => 'Пароль должен содержать не менее 6 символов', 'Password required' => 'Требуется пароль', 'Password reset is not enabled for your account. Contact your administrator' => 'Сброс пароля для вашей учетной записи не включен. Обратитесь к администратору', 'Password reset was attempted for agent: %1$s<br><br> Requested-User-Id: %2$s<br> Source-Ip: %3$s<br> Email-Sent-To: %4$s<br> Email-Sent-Via: %5$s' => 'Предпринята попытка сброса пароля для сотрудника: %1$s<br><br>\\n Запрашиваемый-ID: %2$s<br>\\n IP-Запроса: %3$s<br>\\n Email-отправлен: %4$s<br>\\n Email-отправлен-через: %5$s', 'Password resets are disabled' => 'Сброс паролей отключен', 'Password update failed:' => 'Не удалось изменить пароль:', 'Passwords do not match' => 'Пароли не совпадают', 'Patch %s applied successfully' => 'Патч %s успешно применен', 'Permission Denied. You are not allowed to add collaborators' => 'В доступе отказано. Вы не можете добавлять соавторов', 'Permission Denied. You are not allowed to assign/claim tickets.' => 'Отказано в доступе. Вам не разрешено назначать заявки.', 'Permission Denied. You are not allowed to ban emails' => 'В доступе отказано. Вы не можете внести email в список блокировок', 'Permission Denied. You are not allowed to edit tickets' => 'Отказано в доступе. Вы не можете редактировать Заявки', 'Permission Denied. You are not allowed to flag tickets overdue' => 'В доступе отказано. Вам не разрешено отмечать заявки, как просроченные', 'Permission Denied. You are not allowed to remove emails from banlist.' => 'В доступе отказано. Вы не можете удалять письма из списка блокировок.', 'Permission denied' => 'Доступ запрещен', 'Permissions' => 'Права доступа', 'Personal name' => 'Имя', 'Phone' => 'Телефон', 'Phone Number' => 'Номер телефона', 'Phone number of ticket owner' => 'Номер телефона автора заявки', 'Phone number | ext' => 'Номер телефона | внутр.', 'Placeholder' => 'Заполнитель', 'Please Confirm' => 'Пожалуйста, подтвердите', 'Please Confirm Email Address Page' => 'Страница Подтверждения Адреса Почты', 'Please Wait!' => 'Пожалуйста, подождите!', 'Please change permission of config file (%1$s) to remove write access. e.g <i>chmod 644 %2$s</i>' => 'Пожалуйста, измените разрешения файла конфигурации (%1$s) чтобы убрать права для записи. например <i>chmod 644 %2$s</i>', 'Please check an assignee to release assignment' => 'Пожалуйста проверьте согласие на завершение', 'Please check assignee(s) to release assignment.' => 'Пожалуйста, проверьте назначенных, чтобы освободить назначение.', 'Please confirm to continue.' => 'Подтвердите чтобы продолжить.', 'Please consider turning off register globals if possible' => 'Попробуйте отключить register globals в настройках сервера', 'Please don\'t cancel or close the browser. Any errors at this stage will be fatal.' => 'Пожалуйста не отменяйте и не закрывайте браузер. Любые ошибки на этом этапе будет фатальными.', 'Please enter the code you were sent' => 'Пожалуйста, введите код, который был вам выслан', 'Please enter your username or email' => 'Пожалуйста, введите ваше имя пользователя или email', 'Please feel free to %1$s let us know %2$s of any other improvements and features you would like to see in osTicket, so that we may add them in the future as we continue to develop better and better versions of osTicket.' => 'Пожалуйста, %1$s напишите нам %2$s о других улучшениях, которые вы бы хотели видеть в osTicket, чтобы мы могли добавить их в будущем, так как мы продолжаем развивать osTicket.', 'Please fill in the form below to open a new ticket.' => 'Пожалуйста, заполните форму для создания новой заявки.', 'Please fill out the information below to continue your osTicket installation. All fields are required.' => 'Пожалуйста заполните информацию ниже, чтобы продолжить установку osTicket. Все поля обязательны.', 'Please follow the instructions below to give read and write access to the web server user.' => 'Следуйте инструкциям ниже для предоставления доступа на чтение и запись пользователю веб-сервера.', 'Please make at least {0} selections. {1} checked so far.' => 'Выберите по крайней мере {0}. Пока выбрано {1}.', 'Please note that non-base variables depend on the context of use. Visit osTicket Wiki for up to date documentation.' => 'Пожалуйста, имейте ввиду, что нестандартные переменные зависят от контекста применения. За самой свежей документацией, обращайтесь к вики osTicket.', 'Please note that updates will be reflected system-wide.' => 'Пожалуйста, обратите внимание, что изменения будут отражены по всей системе.', 'Please note the error(s), if any, when %1$s seeking help %2$s.' => 'Обратите внимание на ошибки, если таковые имеются, где %1$s из %2$s.', 'Please provide your email address and a ticket number.' => 'Пожалуйста, укажите свой адрес электронной почты и номер заявки.', 'Please re-enter the text again' => 'Пожалуйста, введите текст снова', 'Please refer to %s for more information about changes and/or new features.' => 'Пожалуйста, обратитесь к %s для дополнительной информации об изменениях и/или новой функциональности.', 'Please refer to the %1$s Upgrade Guide %2$s for more information.' => 'Пожалуйста, обратитесь к %1$s Руководству по Обновлению %2$s для дополнительной информации.', 'Please remove {0} selection(s).' => 'Удалите {0} выбранных.', 'Please rename config file include/%s to include/ost-config.php to avoid possible conflicts' => 'Пожалуйста, переименуйте файл конфигурации include/%s в include/ost-config.php чтобы избежать возможных конфликтов', 'Please select at least one entry.' => 'Пожалуйста выберите как минимум одну запись. ', 'Please take a minute to delete <strong>setup</strong> directory (../setup/) for security reasons.' => 'Пожалуйста, уделите минуту, чтобы удалить каталог <strong>setup</strong> по соображениям безопасности.', 'Please try again!' => 'Пожалуйста попробуйте еще раз!', 'Please wait while we generate the export' => 'Пожалуйста подождите, пока данные для экспорта генерируются', 'Please wait... it will take a second!' => 'Пожалуйста подождите... это не займёт много времени!', 'Please wait... while we install your new support ticket system!' => 'Пожалуйста, подождите..., пока мы установим Вашу новую систему заявок!', 'Please wait... while we upgrade your osTicket installation!' => 'Подождите пожалуйста, пока мы обновляем osTicket!', 'Plugin Name' => 'Название плагина', 'Plugins' => 'Плагины', 'Plural Name' => 'Имя во Множественном Числе', 'Port Number' => 'Номер Порта', 'Port required' => 'Требуется порт', 'Post Internal Note' => 'Отпр. заметку', 'Post Note' => 'Отправить заметку', 'Post Reply' => 'Ответить', 'Post Update' => 'Обновлено', 'Post a Reply' => 'Отправить Ответ', 'Post-Install Setup' => 'Постинсталляционная Настройка', 'Post-upgrade' => 'После обновления', 'Poster' => 'Объявление', 'Powered by' => 'Работает на', 'Preferences' => 'Параметры', 'Preferred Language' => 'Предпочитаемый язык', 'Preferred Locale' => 'Предпочитаемый язык', 'Prefix already in-use' => 'Префикс уже используется', 'Premade' => 'Готовые ответы', 'Premade Replies' => 'Готовые Ответы', 'Prerequisites' => 'Необходимые Условия', 'Preview' => 'Предпросмотр', 'Preview Task' => 'Предпросмотр задачи', 'Preview Ticket' => 'Предпросмотр Заявки', 'Primary Contacts' => 'Основные контакты', 'Primary Data Source' => 'Первичный Источник Данных', 'Primary Department' => 'Отдел по умолчанию', 'Primary Language' => 'Основной язык', 'Primary Members' => 'Первичные', 'Primary Role' => 'Основная роль', 'Primary contacts see all tickets' => 'Первичные контакты могут видеть все заявки', 'Print' => 'Печать', 'Print <b>Internal</b> Notes/Comments' => 'Печатать <b>Внутренние</b> Заметки/Комментарии', 'Print Events' => 'Печать событий', 'Print Notes' => 'Печатать Заметки', 'Print Thread Events' => 'Печать ветки событий', 'Priority' => 'Приоритет', 'Priority Level' => 'Уровень Приоритета', 'Private' => 'Приватный', 'Private — Only agents can register users' => 'Закрытая - Только сотрудники могут регистрировать пользователей', 'Private/Internal' => 'Личные/Внутренние', 'Problems assigning the ticket.' => 'Ошибка назначения заявки.', 'Problems marking the the ticket overdue.' => 'Возникли проблемы с обозначением заявки как просроченной.', 'Profile' => 'Профиль', 'Profile preferences and settings' => 'Профиль и настройки', 'Profile update error.' => 'Ошибка обновления профиля.', 'Profile updated successfully' => 'Профиль успешно обновлен', 'Prompt' => 'Запрос', 'Properties' => 'Свойства', 'Public' => 'Публичная', 'Public URL' => 'Публичный URL', 'Public — Anyone can register' => 'Публичная - Любой может зарегистрироваться', 'Published' => 'Опубликован', 'Purge Logs' => 'Очистить журналы', 'Query argument is required' => 'Требуется аргумент запроса', 'Query returned 0 results.' => 'Запрос ничего не вернул.', 'Query token not found' => 'Токен запроса не найден', 'QuerySet is read-only' => 'QuerySet доступен только для чтения', 'Question' => 'Вопрос', 'Question already exists' => 'Вопрос уже существует', 'Question required' => 'Требуется вопрос', 'Queue' => 'Очередь', 'Queue Deletion' => 'Очередь Удалений', 'Queue Name' => 'Имя Очереди', 'Queue Search Criteria' => 'Критерий Очереди Поиска', 'Queues' => 'Очереди', 'Quick Filter' => 'Быстрый Фильтр', 'Random' => 'Случайный', 'Range: ' => 'Диапазон: ', 'Raw Email Headers' => 'Исходный текст E-Mail заголовков', 'Re-enter your username or email' => 'Повторно введите имя пользователя или email', 'Reason for editing the task (optional)' => 'Причина редактирования задачи (не обязательно)', 'Reason for editing the ticket (optional)' => 'Причина редактирования заявки (не обязательно)', 'Reassign' => 'Переназначить', 'Received From: %1$s <%2$s>' => 'Получено от: %1$s <%2$s>', 'Recent Searches' => 'Часто ищут', 'Recipient' => 'Получатель', 'Recipients' => 'Получатели', 'Recommended' => 'Рекомендуется', 'Redirect URL used after replying to a ticket.' => 'URL перенаправления, используемый после ответа на заявку.', 'Refer' => 'Относится к', 'Refer to %1$s Upgrade Guide %2$s for the latest tips' => 'Обратитесь к %1$s Руководству по Обновлению %2$s для актуальной информации', 'Refer to the %s Installation Guide %s on the wiki for more information.' => 'Обратитесь к %s Руководству по установке %s на wiki для получения дополнительной информации.', 'Referee' => 'Судья', 'Referrals' => 'Последователи', 'Refresh' => 'Обновить', 'Refresh the current page to restore and continue your draft.' => 'Обновите текущую страницу, чтобы восстановить данные и продолжить работу.', 'Regex compile error: (#%s)' => 'Ошибка компиляции выражения: (#%s)', 'Register' => 'Зарегистрироваться', 'Register: %s' => 'Регистрация: %s', 'Registered' => 'Зарегистрированный', 'Registration Method' => 'Тип регистрации', 'Registration Required' => 'Обязательная регистрация', 'Regular Expression' => 'Регулярное выражение', 'Reject Ticket' => 'Отклонить заявку', 'Related Resources' => 'Близкие по теме ресурсы', 'Related Tickets' => 'Связанные Заявки', 'Relative Date and Time' => 'Относительные Дата и Время', 'Relative Time' => 'Относительное время', 'Release' => 'Заведена', 'Release (unassign) Ticket' => 'Высвободить Заявку (отменить назначение)', 'Release Confirmation' => 'Подтверждение заведения', 'Release Notes' => 'Примечания о выпуске', 'Relevance' => 'Актуальность', 'Reload' => 'Обновить', 'Remember to back up your osTicket database' => 'Не забудьте сделать резервную копию базы данных osTicket', 'Remove' => 'Удалить', 'Remove Existing Data?' => 'Удалить Существующие Данные?', 'Remove all data entered for <u> %s </u>?' => 'Удалить все данные, введенные для <u> %s </u>?', 'Removed %d referrals' => 'Удалены %d направлений', 'Rename file <b>include/settings.php</b> to <b>include/ost-config.php</b> and click continue below.' => 'Переименуйте файл <b>include/settings.php</b> в <b>include/ost-config.php</b> и нажмите кнопку продолжить.', 'Rename the sample file <b>include/ost-sampleconfig.php</b> to <b>ost-config.php</b> and click continue below.' => 'Переименуйте файл образца <b>include/ost-sampleconfig.php</b> в <b>ost-config.php</b> и нажмите продолжить ниже.', 'Renew' => 'Возобновить', 'Reopen' => 'Открыть вновь', 'Reopen Auto Assignment' => 'Возобновить автоматическое назначение', 'Reopen Count' => 'Счётчик переоткрытия', 'Reopen Date' => 'Дата переоткрытия', 'Reopen Status' => 'Статус переоткрытой', 'Reopen Task #%s' => 'Переоткрыть задачу #%s', 'Reopened' => 'Вновь открыто', 'Reopened by <b>{somebody}</b> {timestamp}' => 'Открыто заново <b>{somebody}</b> {timestamp}', 'Repeats' => 'Повторять', 'Reply' => 'Ответ', 'Reply Redirect' => 'Перенаправление Ответа', 'Reply Separator Tag' => 'Тег Разделителя Ответа', 'Reply To' => 'Ответить', 'Reply posted successfully' => 'Ответ опубликован', 'Reply separator is required to strip quoted reply.' => 'Разделитель ответа требуется для разбивки цитируемого ответа.', 'Reply-To Email' => 'Электронная Почта для Ответа', 'Reply-To Name' => 'Имя для Ответа', 'Report timeframe' => 'Период отчета', 'Request failed - retry again!' => 'Запрос не удался - попробуйте снова!', 'Require Client Login' => 'Обязательная авторизация пользователей', 'Require Help Topic to Close' => 'Требуется Категория для Закрытия', 'Require agents to turn on 2FA' => 'Требуются агенты для включения ДФА', 'Require email verification on "Check Ticket Status" page' => 'Требовать проверки email на странице "Проверить состояние Заявки"', 'Require entry to close a thread' => 'Нужно добавить запись, чтобы закрыть тему', 'Require login to view any attachments' => 'Требуется вход для просмотра любых вложений', 'Require password change at next login' => 'Требовать смены пароля при следующем входе', 'Require password change on login' => 'Требовать смены пароля при первом входе', 'Require registration and login to create tickets' => 'Требовать регистрацию и авторизацию для того чтобы создать заявку', 'Required' => 'Обязательно', 'Required for Agents' => 'Обязательно для Сотрудника', 'Required for EndUsers' => 'Обязательно для Конечного Пользователя', 'Required for mail fetching' => 'Требуется для выборки почты', 'Required to close a thread' => 'Нужно закрыть тему', 'Required to close ticket' => 'Нужно закрыть заявку', 'Resend' => 'Отправить', 'Resend Entry' => 'Отправить запись', 'Resent' => 'Отправить', 'Reset' => 'Сбросить', 'Reset 2FA' => 'Сбросить ДФА', 'Reset Access' => 'Сброс доступа', 'Reset Agent Permissions' => 'Сбросить разрешения сотрудника', 'Reset Changes' => 'Сбросить изменения', 'Reset Permissions' => 'Сброс доступов', 'Reset Token Expiration' => 'Истечение токена сброса', 'Reset link used by the password reset feature' => 'Ссылка для сброса, используемая функцией сброса пароля', 'Response' => 'Ответ', 'Response Time' => 'Время отклика', 'Response content is required' => 'Требуется содержимое ответа', 'Response required' => 'Требуется ответ', 'Response text is required' => 'Требуется текст для ответа', 'Response/Reply Template' => 'Шаблон Ответа', 'Restore your previous version from backup and try again or %1$s seek help %2$s.' => 'Восстановите предыдущую версию из резервной копии и попробуйте еще раз или %1$s найти в справке %2$s.', 'Restrict by File Type' => 'Ограничение по типу файла', 'Retype Password' => 'Введите пароль ещё раз', 'Retype admin\'s password. Must match.' => 'Повторите ввод пароля администратора. Они должны совпадать.', 'Role' => 'Роль', 'Role for primary department is required' => 'Укажите роль основного отдела', 'Role updated successfully' => 'Роль обновлена', 'Roles' => 'Роли', 'Roles are used to define agents\' permissions' => 'Роли используются для определения прав доступа сотрудников', 'Rules' => 'Правила', 'Rules Matching Criteria' => 'Критерий Соответствия Правилам', 'Rules are applied based on the criteria.' => 'Правила применяются на основании критерия.', 'SLA' => 'SLA', 'SLA Due Date' => 'Дата окончания SLA', 'SLA Plan' => 'План SLA', 'SLA can be overridden on ticket transfer or help topic change' => 'Переопределение SLA возможно при перемещении Заявки или изменении категории Заявки', 'SLA\'s Default' => 'SLA по-умолчанию', 'SMTP' => 'SMTP', 'SMTP Settings' => 'Настройки SMTP', 'SQL errors' => 'Ошибки SQL', 'SYSTEM' => 'СИСТЕМА', 'SYSTEM (Auto Assignment)' => 'СИСТЕМА (Автоназначение)', 'SYSTEM (Canned Reply)' => 'СИСТЕМА (Шаблон ответа)', 'SYSTEM BAN LIST filter is <b>DISABLED</b>' => 'СИСТЕМНЫЙ БАНЛИСТ <b>ОТКЛЮЧЕН</b>', 'Sat-Sun' => 'Сб.-Вс.', 'Saturday' => 'Суббота', 'Save' => 'Сохранить', 'Save Changes' => 'Сохранить изменения', 'Save Draft' => 'Сохранить черновик', 'Save Search' => 'Сохранить Поиск', 'Save and Resend' => 'Сохранить и отправить', 'Saved queue with same name exists' => 'Сохраненная очередь с таким же именем существует', 'Saving' => 'Сохранение', 'Schedule' => 'График', 'Schedule Details' => 'Детали расписания', 'Schedule\'s timezone' => 'Временная зона расписаний', 'Schedules' => 'Расписание', 'Schema' => 'Схема', 'Schema Signature' => 'Подпись схемы', 'Search' => 'Поиск', 'Search Results' => 'Результаты Поиска', 'Search Title' => 'Заголовок Поиска', 'Search by email, phone or name' => 'Поиск по email, телефону или имени', 'Search existing organizations or add a new one.' => 'Поиск существующих организаций или добавление новой.', 'Search existing users or add a new user.' => 'Поиск существующих пользователей или добавление нового.', 'Search existing users.' => 'Поиск существующих пользователей.', 'Search items' => 'Поиск полей', 'Search our knowledge base' => 'Поиск в базе знаний', 'Search term cannot have more than 3 keywords' => 'Поисковый запрос не может содержать более 3 ключевых слов', 'Second' => 'Второй', 'Secondary Data Source' => 'Вторичный Источник Данных', 'Secondary Languages' => 'Дополнительные языки', 'Section Break' => 'Разрыв Секции', 'Security Alerts' => 'Предупреждения системы безопасности', 'See all tickets in search results, regardless of access' => 'Смотреть все заявки в результатах поиска, независимо от доступа', 'Select' => 'Выбрать', 'Select Action' => 'Выберите Действие', 'Select Active Collaborators' => 'Выбор активных Соавторов', 'Select Agent' => 'Выбрать сотрудника', 'Select Contacts' => 'Выбрать Контакты', 'Select Day of the Week' => 'Выберите день недели', 'Select Default Department' => 'Выберите отдел', 'Select Default Email Template Set' => 'Email системы по умолчанию', 'Select Department' => 'Выберите отдел', 'Select FAQ Category' => 'Выбрать Категорию FAQ', 'Select FROM Email' => 'Выбрать Адрес ОТПРАВИТЕЛЯ', 'Select Help Topic' => 'Выберите категорию', 'Select Landing Page' => 'Выберите стартовую страницу', 'Select Offline Page' => 'Выберите страницу', 'Select One' => 'Выбрать', 'Select Organization' => 'Выбрать Организацию', 'Select Page Type' => 'Выбрать Тип Страницы', 'Select Print Paper Size' => 'Выберите Размер Бумаги Принтера', 'Select Role' => 'Выбрать роль', 'Select Source' => 'Выбрать источник', 'Select Storage Backend' => 'Хранение файлов', 'Select Team' => 'Выберите команду', 'Select Thank-You Page' => 'Выберите страницу', 'Select Ticket' => 'Выберите заявку', 'Select User' => 'Выбрать Пользователя', 'Select a Channel' => 'Выберите Канал', 'Select a Default' => 'Выбрать по умолчанию', 'Select a Help Topic' => 'Выбрать категорию', 'Select a Language' => 'Выберите язык', 'Select a Team' => 'Выберите команду', 'Select a canned response' => 'Выбрать готовый ответ', 'Select a default ticket queue' => 'Выбор очереди по-умолчанию для заявок', 'Select a department' => 'Выбрать отдел', 'Select a valid SLA' => 'Выберите корректный SLA', 'Select a valid department' => 'Выберите отдел', 'Select a valid queue' => 'Выберите правильную очередь', 'Select a valid role' => 'Выберите правильную роль', 'Select a value from the list' => 'Выберите значение из списка', 'Select an Action' => 'Выберите действие', 'Select an Agent' => 'Выберите сотрудника', 'Select an Agent OR a Team' => 'Выбрать сотрудника или команду', 'Select an agent or team from the list' => 'Выберите сотрудника или команду из списка', 'Select an item from the list' => 'Выберите значение из списка', 'Select from email address' => 'Выберите адрес отправителя', 'Select or Add New Collaborators' => 'Выбрать или Добавить Нового Соавтора', 'Select protocol' => 'Выберите протокол', 'Select recipient(s)' => 'Выберите получателей', 'Select the departments the agent is allowed to access and the corresponding effective role.' => 'Выберите отделы сотрудников, которым разрешен доступ и выберите роль.', 'Select the sorting options available in the sorting drop-down when viewing the queue. New items can be added via the drop-down below.' => 'Выберите параметры сортировки в раскрывающемся списке при просмотре очереди. Новые элементы могут быть добавлены с помощью раскрывающегося списка ниже.', 'Selected date is earlier than permitted' => 'Выбрана дата раньше, чем минимально допустимая', 'Selected date is later than permitted' => 'Выбрана дата позже, чем максимально допустимо', 'Selection required' => 'Требуется выбор', 'Send Activation Email' => 'Отправить письмо для активации', 'Send Email' => 'Отправить Email', 'Send Message' => 'Отправить сообщение', 'Send Password Reset Email' => 'Отправить письмо для сброса пароля', 'Send a welcome email with login information' => 'Отправить приветственное письмо с регистрационной информацией', 'Send account activation email to %s.' => 'Отправить письмо для активизации на %s.', 'Send an Email' => 'Отправить письмо', 'Send the agent a password reset email' => 'Отправить сотруднику ссылку по электронной почте для сброса пароля', 'Separate' => 'Разделить', 'Separate Threads' => 'Разделенные ветви', 'September' => 'Сентябрь', 'Sequence' => 'Последовательность', 'Sequences are used to generate sequential numbers. Various sequences can be used to generate sequences for different purposes.' => 'Последовательности используются для генерации последовательных номеров. Различные последовательности могут быть использованы для создания последовательностей для различных целей.', 'Server Information' => 'Сведения о сервере', 'Server configuration error' => 'Ошибка конфигурации сервера', 'Service Level Agreement' => 'Соглашения об уровне обслуживания', 'Service Level Agreements' => 'Соглашения об уровне обслуживания', 'Service Time' => 'Время обслуживания', 'Services' => 'Службы', 'Session timed out due to inactivity' => 'Сессия истекла из-за отсутствия активности', 'Set' => 'Установить', 'Set Agent Password' => 'Установить пароль сотрудника', 'Set Department' => 'Установить отдел', 'Set Help Topic' => 'Установить раздел справки', 'Set Password' => 'Установить пароль', 'Set Priority' => 'Установить приоритет', 'Set SLA Plan' => 'Установить SLA план', 'Set Ticket Status' => 'Установить статус заявки', 'Set status for all children.' => 'Задать статус для всех дочерних заявок.', 'Set the editor spacing to Single or Double when pressing Enter.' => 'Установить интервал редактора на одиночный или двойной при нажатии Ввода.', 'Setting a %s will override %s' => 'Настройка %s перезапишет %s', 'Setting default timezone is highly recommended' => 'Установка часового пояса по умолчанию настоятельно рекомендуется', 'Settings' => 'Настройки', 'Setup' => 'Настройка', 'Setup completed successfully' => 'Установка завершена успешно', 'Shape Color' => 'Цвет формы', 'Short Answer' => 'Краткий Ответ', 'Short descriptive name.' => 'Краткое наглядное имя.', 'Show Avatars' => 'Показывать аватары', 'Show Avatars on thread view.' => 'Показывать аватары в обсуждении.', 'Show Images' => 'Показать изображения', 'Show all tickets' => 'Показать все Заявки', 'Show date/time relative to user\'s timezone' => 'Показать дату и время по отношению к часовому поясу пользователя', 'Show time selection with date picker' => 'Выбор времени и даты с помощью datepicker', 'Showing' => 'Показано', 'Sign In' => 'Войти', 'Sign Out' => 'Выход', 'Sign in with' => 'Войти с', 'Sign-In Page' => 'Страница аунтефикации', 'Sign-in Login Banner' => 'Баннер на форме входа', 'Signature' => 'Подпись', 'Signature is made available as a choice, on ticket reply.' => 'Подпись доступна как выбор, при ответе на Заявку.', 'Single' => 'Одиночный', 'Site Pages' => 'Страницы Сайта', 'Size' => 'Размер', 'Size and maximum uploads setting mainly apply to web tickets.' => 'Размер и максимальное кол-во загружаемых файлов, в основном для заявок на сайте.', 'Small' => 'Небольшие', 'Solution' => 'Решение', 'Some variables may not be a valid for this context. Please check for spelling errors and correct usage for %s.' => 'Некоторые переменные не могут быть допустимым для данного контекста. Пожалуйста, проверьте на наличие орфографических ошибок и правильного использования для %s.', 'Someone else could be working on the same ticket.' => 'Кто-то мог бы работать на той же заявке.', 'Something went wrong' => 'Что-то пошло не так', 'Sort' => 'Сортировка', 'Sort Criteria Title' => 'Заголовок Критерия Сортировки', 'Sort Order' => 'Порядок Сортировки', 'Sort the forms on this ticket by click and dragging on them. Use the box below the forms list to add new forms to the ticket.' => 'Чтобы отсортировать формы для этой заявки, просто перетащите их. Используйте поле ниже, чтобы добавить новые формы к заявке.', 'Sortable' => 'Сортируемый', 'Sorting Mode' => 'Режим сортировки', 'Source' => 'Источник', 'Space Used' => 'Использованное место', 'Space for Attachments' => 'Место для прикреплённых файлов', 'Staff' => 'Персонал', 'Staff Control Panel' => 'Панель управления персонала', 'Staff Panel' => 'Служебный портал', 'Stale Tasks' => 'Устаревшие задачи', 'Start' => 'Начало', 'Start Upgrade Now' => 'Начать обновление сейчас', 'Start writing your response here. Use canned responses from the drop-down above' => 'Начните писать Ваш ответ здесь. Можете использовать готовые ответы из списка выше.', 'Start writing your update here.' => 'Начните писать сообщение для обновления здесь.', 'Starts With' => 'Начинается С', 'Starts at' => 'Начинается в', 'Starts on' => 'Начинается с', 'State' => 'Состояние', 'State name (e.g. open or closed)' => 'Название статуса (например, открыто или закрыто)', 'Statistics' => 'Статистика', 'Statistics of tickets organized by department, help topic, and agent.' => 'Статистика по заявкам сортируемая по отделам, категориям, и сотрудникам.', 'Stats' => 'Статистика', 'Status' => 'Статус', 'Status Changed' => 'Статус изменен', 'Status Name' => 'Название статуса', 'Status and Settings' => 'Статусы и настройки', 'Status changed to %s' => 'Статус изменён на %s', 'Status label' => 'Название статуса', 'Status selection required' => 'Требуется выбор состояния', 'Stay up to date' => 'Используйте самую свежую версию', 'Still busy... smile #' => 'Все еще занят... шутка #', 'Stock Templates' => 'Стандартные шаблоны', 'Store Attachments' => 'Хранить вложения', 'Strip Quoted Reply' => 'Вырезать Цитируемый Ответ', 'Subject' => 'Тема', 'Subject required' => 'Требуется тема', 'Subject, if any' => 'Тема, если есть', 'Submit' => 'Отправить', 'Submitter of the thread item' => 'Отправитель темы', 'Submitter: Send receipt confirmation' => 'Отправитель: Отправить подтверждение получения', 'Successfully %1$s %2$s.' => 'Успешно %1$s %2$s.', 'Successfully activated %s' => 'Успешно активировано %s', 'Successfully added %s' => 'Успешно добавлено %s', 'Successfully added %s.' => 'Добавлено: %s', 'Successfully archived %s' => 'Успешно архивировано %s', 'Successfully changed status of %1$s to %2$s' => 'Статус %1$s успешно изменён на %2$s', 'Successfully deleted %s.' => 'Успешно удалены - %s.', 'Successfully deleted%s.' => 'Успешно удалены%s.', 'Successfully disabled %s' => 'Успешно отключено %s', 'Successfully enabled %s' => 'Успешно включено %s', 'Successfully imported %1$d %2$s' => 'Успешно импортированы %1$d %2$s', 'Successfully installed %s' => '%s успешно установлен', 'Successfully made %s PRIVATE' => '%s успешно сделано ПРИВАТНЫМ', 'Successfully made %s PUBLIC' => '%s успешно сделано ПУБЛИЧНЫМ', 'Successfully managed selected end users' => 'Успешно отредактированы выбранные пользователи', 'Successfully managed selected organizations' => 'Успешно отредактированы выбранные организациями', 'Successfully managed selected queues' => 'Успешно отредактированы выбранные очереди', 'Successfully published %s' => '%s успешно опубликовано', 'Successfully removed %s.' => 'Удалено: %s.', 'Successfully set sorting configuration' => 'Сортировка успешно выполнена', 'Successfully unpublished %s' => 'Успешно отменена публикация %s', 'Successfully updated %s' => 'Успешно обновлено %s', 'Successfully updated %s.' => 'Обновлено: %s', 'Summary of the category.' => 'Краткое описание категории.', 'Sunday' => 'Воскресенье', 'Supplemental Filters' => 'Дополнительные Фильтры', 'Support Center' => 'Центр поддержки', 'Support Center Home' => 'Главная', 'Support Ticket System' => 'Система Заявок', 'Support Ticket System Offline' => 'Система заявок в автономном режиме', 'Support ticket request created' => 'Заявка создана', 'Supported Variables' => 'Поддерживаемые переменные', 'Syntax error, malformed JSON' => 'Синтаксическая ошибка, неправильный формат JSON', 'System' => 'Система', 'System Alerts' => 'Системные оповещения', 'System Default' => 'Стандартный', 'System Default Backdrop' => 'Системный фон', 'System Default Logo' => 'Логотип системы по умолчанию', 'System Emails' => 'Системная Почта', 'System Errors' => 'Ошибки системы', 'System Languages' => 'Языки системы', 'System Logs' => 'Системные журналы', 'System Management Templates' => 'Системные Шаблоны Управления', 'System Offline' => 'Система в автономном режиме', 'System Settings' => 'Настройки системы', 'System Settings and Preferences' => 'Системные настройки и параметры', 'System admin email is required' => 'Требуется адрес электронной почты системного администратора', 'System ban list is empty.' => 'Системный банлист пуст.', 'System default department cannot be private' => 'Системный отдел по умолчанию не может быть приватным', 'System is set to offline mode' => 'Система переведена в автономный режим', 'System upgrade is pending' => 'Запланировано обновление системы', 'System-wide default ticket settings and options.' => 'Выбор конфигурации и параметров заявок.', 'Table prefix required' => 'Требуется префикс таблиц', 'Target' => 'Цель', 'Target Channel' => 'Целевой Канал', 'Target required' => 'Требуется цель', 'Task' => 'Задача', 'Task #%1$s deleted by %2$s' => 'Задача #%1$s удалена %2$s', 'Task #%1$s: %2$s' => 'Задача #%1$s: %2$s', 'Task #%s' => 'Задача #%s', 'Task #%s deleted' => 'Задача #%s удалена', 'Task #%s: %s' => 'Задача #%s: %s', 'Task #%s: %s %s' => 'Задача #%s: %s %s', 'Task %1$s<br/> Thread Entry: %2$s' => 'Задача %1$s<br/> Поток: %2$s', 'Task Assignment Alert' => 'Оповещение о назначении задачи', 'Task Attachment Settings' => 'Настройки вложений задач', 'Task Count' => 'Количество заданий', 'Task Created From Thread Entry' => 'Задача, созданная из записи потока', 'Task Email Templates' => 'Шаблоны сообщений задач', 'Task Information' => 'Информация о задаче', 'Task Number' => 'Номер задачи', 'Task Queue' => 'Очередь задач', 'Task Settings and Options' => 'Настройки и параметры заявок', 'Task Summary' => 'Сводка по задаче', 'Task Thread' => 'Тема задачи', 'Task Transfer Alert' => 'Оповещение о передаче задачи', 'Task Updated' => 'Задача Обновлена', 'Task Visibility & Assignment' => 'Видимость задач и назначение', 'Task already in the department' => 'Задача уже в отделе', 'Task assigned to %s' => 'Задача назначена %s', 'Task closed' => 'Задача закрыта', 'Task doesn\'t have any collaborators.' => 'Задача не имеет каких-либо соавторов.', 'Task reopened' => 'Задача вновь открыта', 'Tasks' => 'Задачи', 'Tasks Count' => 'Количество заданий', 'Team' => 'Команда', 'Team Assigned' => 'Назначена Команда', 'Team Information' => 'Информация о Команде', 'Team Lead' => 'Руководитель команды', 'Team Members' => 'Члены команды', 'Team Name' => 'Имя Команды', 'Team does not have members' => 'Команда не имеет пользователей', 'Team is disabled' => 'Команда отключена', 'Team name already exists' => 'Имя команды уже существует', 'Team name is required' => 'Требуется имя команды', 'Team selection required' => 'Укажите Команду', 'Teams' => 'Команды', 'Teams (%d)' => 'Команды (%d)', 'Template Fetch Error' => 'Ошибка Выборки Шаблона', 'Template Set' => 'Набор шаблонов', 'Template Set To Clone' => 'Набор Шаблонов Для Клонирования', 'Template information' => 'Информация о шаблоне', 'Template name already exists' => 'Имя шаблона уже существует', 'Template set is required' => 'Требуется текст для ответа', 'Template used on ticket response/reply' => 'Шаблон, используемый при ответе на Заявку', 'Template used to notify collaborators on task activity.' => 'Шаблон уведомлений соавторов при активности в задаче.', 'Template used to notify collaborators on ticket activity (e.g CC on reply)' => 'Шаблон, используемый для уведомления соавторов при активности по Заявке (к примеру, о постановлении в копию при ответе)', 'Templates' => 'Шаблоны', 'Temporary Password' => 'Временный пароль', 'Term too short!' => 'Срок слишком короткий!', 'Test Outgoing Email' => 'Тестировать Исходящую Почту', 'Test email sent successfully to <%s>' => 'Тестовое письмо успешно отправлено на <%s>', 'Text' => 'Текст', 'Text Input' => 'Ввод текста', 'Text Overflow' => 'Переполнение текста', 'Text shown in before any input from the user' => 'Текст, отображающиеся в форме до того, как пользователь начнёт что-то вводить', 'Text shown inline with the widget' => 'Текст, отображаемый на баннере с виджетом', 'Thank You for Choosing osTicket!' => 'Благодарим Вас за выбор osTicket!', 'Thank you for being a loyal osTicket user!' => 'Спасибо Вам, как преданному пользователю osTicket!', 'Thank you for taking the time to upgrade your osTicket intallation!' => 'Спасибо, что нашли время, чтобы обновить osTicket!', 'Thank you!' => 'Спасибо!', 'Thank-You Page' => 'Страница Благодарности', 'Thanks for registering for an account.' => 'Спасибо за регистрацию учетной записи.', 'The "file_uploads" directive is disabled in php.ini' => 'В php.ini отключена директива «file_uploads»', 'The %s task reports there is work to do' => 'Задача %s говорит о том, что есть невыполненная работа', 'The GD extension is required' => 'Требуется расширение GD', 'The MySQL user must have full rights to the database.' => 'Пользователь MySQL должен иметь полные права на базу данных.', 'The URL of your helpdesk, its name, and the default system email address' => 'URL-адрес вашей системы заявок, имя и адрес электронной почты системы по умолчанию', 'The installer will guide you every step of the way in the installation process. You\'re minutes away from your awesome customer support system!' => 'Скрипт установки поведет вас по шагам установочного процесса. Вы в минутах от вашей лучшей системы поддержки клиентов!', 'The issue summary must be a field that supports user input, such as short answer' => 'Описание проблемы должно быть полем, поддерживающим ввод пользователя, таким как поле короткого ответа', 'The lock you hold on this ticket will expire soon. Would you like to renew the lock?' => 'Блокировка в этой заявке скоро истекает. Хотите, чтобы обновить блокировку?', 'The name of your support system e.g [Company Name] Support' => 'Имя вашей системы заявок, например Поддержка [название компании]', 'The order of thread entries' => 'Порядок записей', 'The originator of this extension cannot be verified' => 'Автор этого расширения не проверен', 'The search did not match any FAQs.' => 'Не было найдено соответствующих FAQ.', 'The selected Ticket' . "\0" . 'The selected Tickets' => 'Выбранная заявка' . "\0" . 'Выбранные заявки' . "\0" . 'Выбранные заявки' . "\0" . 'Выбранные заявки', 'The upgrade wizard will guide you every step of the way in the upgrade process. While we try to ensure that the upgrade process is straightforward and painless, we can\'t guarantee it will be the case for every user.' => 'Мастер обновления проведет Вас через все шаги пути процесса обновления. Хотя мы пытаемся добиться, чтобы процесс обновления был простым и безпроблемным, мы не можем гарантировать, что так будет для каждого пользователя.', 'The upgrade wizard will now attempt to upgrade your database and core settings!' => 'Мастер обновления попытается обновить базы данных и основные параметры!', 'The upgrader does NOT support upgrading from the current patch [%s]!' => 'Установщик не поддерживает обновление с текущего патча [%s]!', 'The upgrader does NOT support upgrading from the current vesion!' => 'Установщик не поддерживает обновление с текущей версии!', 'Their Signature' => 'Подпись', 'There are no tasks matching your criteria.' => 'Нет задач, удовлетворяющих Вашему запросу.', 'These attachments are always available, regardless of the language in which the article is rendered' => 'Эти вложения всегда доступны, независимо от языка, на котором написана статья', 'These attachments are only available when article is rendered in one of the following languages.' => 'Эти вложения доступны только тогда, когда статья будет написана в одном из следующих языков.', 'These conditions apply to an entire row in the queue.' => 'Эти условия применяются ко всей строке в очереди.', 'These items are necessary in order to install and use osTicket.' => 'Эти компоненты требуются для установки и работы osTicket.', 'These items are necessary in order to run the latest version of osTicket.' => 'Эти элементы необходимы для запуска последней версии osTicket.', 'Third' => 'Третий', 'This Month' => 'Этот месяц', 'This Quarter' => 'Этот квартал', 'This Task was created from Task %1$s' => 'Эта Задача была создана из Задачи %1$s', 'This Task was created from Ticket %1$s' => 'Эта Задача была создана из Заявки %1$s', 'This Ticket is Merged into another Ticket. Please go to the %s%d%s to reply.' => 'Эта заявка связана с другой заявкой. Пожалуйста, перейдите в %s%d%s для ответа.', 'This Ticket is already in the list.' => 'Эта заявка уже в списке.', 'This Ticket was created from %1$s %2$s' => 'Эта Заявка была создана из %1$s %2$s', 'This Week' => 'Эта неделя', 'This Year' => 'Этот год', 'This action requires a lock.' => 'Это действие требует блокировки.', 'This can be selected when replying to a thread' => 'Это может быть выбрано при ответе на заявку', 'This category does not have any FAQs.' => 'Эта категория не имеет FAQ.', 'This content is translatable' => 'Это содержание можно перевести', 'This could be connection issues related to the mail server. Next delayed login attempt in aprox. %d minutes' => 'Это могут быть проблемы со связью, относящиеся к почтовому серверу. Следующая отложенная попытка входа через прибл. %d минут', 'This department is for internal use' => 'Этот отдел для внутреннего использования', 'This field can be disabled which will remove it from the form for new entries, but will preserve the data on all current entries.' => 'Это поле может быть отключено, если удалить его из формы новых записей, но все данные будут сохранены в этих полях для всех текущих и сохраненных записей.', 'This help desk is for use by authorized users only' => 'Эта служба помощи предназначена для использования только авторизованными пользователями', 'This is a required field' => 'Это поле обязательно для заполнения', 'This organization doesn\'t have any users yet' => 'У организации еще нет пользователей', 'This osTicket version is no longer supported. Please consider upgrading' => 'Эта версия osTicket больше не поддерживается. Пожалуйста, подумайте об обновлении', 'This queue is the default queue. Unable to delete. ' => 'Эта очередь - основная. Нельзя удалять. ', 'This task' => 'Эта задача', 'This ticket' => 'Эта заявка', 'This type of file is not allowed' => 'Этот тип файла не разрешен', 'This will sign you in to view your ticket.' => 'Это позволит Вам войти для просмотра вашей Заявки.', 'Thread (%d)' => 'Ветка (%d)', 'Thread + Internal Notes' => 'Ветка + Внутренние Заметки', 'Thread + Internal Notes + Attachments' => 'Ветка + Внутренние Заметки + Вложения', 'Thread + Internal Notes + Attachments + Tasks' => 'Ветка + Внутренние Заметки + Вложения + Задачи', 'Thread + Internal Notes + Events' => 'Ветка + Внутренние Заметки + События', 'Thread Correspondence' => 'Соответствие Потоков', 'Thread Count' => 'Количество Веток', 'Thread Entries' => 'Записи ветви', 'Thread Entry' => 'Запись в Потоке', 'Thread Entry expansions' => 'Расширяемые записи темы', 'Thread Preview' => 'Предпросмотр ветви', 'Thread View Order' => 'Порядок просмотра ветки', 'Thread doesn\'t have any collaborators.' => 'Заявка не имеет каких-либо соавторов.', 'Thursday' => 'Четверг', 'Ticket' => 'Заявка', 'Ticket #' => 'Заявка №', 'Ticket #%1$s deleted by %2$s' => 'Заявка #%1$s удалена %2$s', 'Ticket #%1$s: %2$s' => 'Заявка #%1$s: %2$s', 'Ticket #%s' => 'Заявка #%s', 'Ticket #%s deleted' => 'Заявка #%s удалена', 'Ticket #%s: %s' => 'Заявка #%s: %s', 'Ticket #%s: %s %s' => 'Заявка #%s: %s %s', 'Ticket %1$s<br/> Thread Entry: %2$s' => 'Заявка %1$s<br/> Поток: %2$s', 'Ticket Activity' => 'Активность заявок', 'Ticket Agent Email Templates' => 'Шаблоны сообщений для сотрудников', 'Ticket Assigned to %s' => 'Заявка Назначена %s', 'Ticket Assignment' => 'Назначение Заявки', 'Ticket Assignment Alert' => 'Оповещение о Назначении Заявки', 'Ticket Attachment Settings' => 'Настройки вложений заявки', 'Ticket Created From Thread Entry' => 'Заявка Создана из Записи Потока', 'Ticket Data' => 'Данные Заявки', 'Ticket End-User Email Templates' => 'Шаблоны сообщений для пользователей', 'Ticket Filter' => 'Фильтр Заявок', 'Ticket Filters' => 'Фильтры Заявок', 'Ticket ID' => 'ID заявки', 'Ticket ID (internal ID)' => 'Номер заявки (внутренний номер)', 'Ticket Information' => 'Информация о заявке', 'Ticket Information and Options' => 'Параметры и детали заявки', 'Ticket Link' => 'Ссылка на заявку', 'Ticket Link with Preview' => 'Ссылка на Запрос с Предпросмотром', 'Ticket Marked %s' => 'Заявка Помечена как %s', 'Ticket Marked Overdue' => 'Заявка Отмечена как Просроченная', 'Ticket Notice' => 'Уведомление о заявке', 'Ticket Number' => 'Номер Заявки', 'Ticket Number Format' => 'Формат номеров Заявок', 'Ticket Overdue Alerts' => 'Оповещение о просроченных Заявках', 'Ticket Owner' => 'Собственник', 'Ticket Owner cannot be a Collaborator' => 'Владелец заявки не может быть ее соавтором', 'Ticket Print Options' => 'Параметры Печати Заявки', 'Ticket Queue' => 'Очередь заявки', 'Ticket Queues' => 'Очереди Заявок', 'Ticket Settings and Options' => 'Настройки и параметры заявок', 'Ticket Sharing' => 'Общедоступная заявка', 'Ticket Source' => 'Источник заявки', 'Ticket State' => 'Статус заявки', 'Ticket Status' => 'Статус заявки', 'Ticket Submitter' => 'Создатель заявки', 'Ticket Summary' => 'Сводка по Заявке', 'Ticket Thread' => 'Ветка Заявки', 'Ticket Thread (%d)' => 'Ветка заявки (%d)', 'Ticket Thread expansions' => 'Расширяемые темы заявок', 'Ticket Transfer Alert' => 'Извещение о передаче', 'Ticket Updated' => 'Заявка Обновлена', 'Ticket Variables' => '"Переменные" для заявки', 'Ticket already set to %s status' => 'Заявка уже имеет статус: %s', 'Ticket assignment released successfully' => 'Заявка заведена успешно', 'Ticket claimed by %s' => 'Заявка назначена %s', 'Ticket created successfully' => 'Заявка успешно создана', 'Ticket denied' => 'Заявка отклонена', 'Ticket denied - %s' => 'Заявка отклонена - %s', 'Ticket doesn\'t have any children.' => 'Заявка не имеет каких-либо дочерних.', 'Ticket doesn\'t have any collaborators.' => 'Заявка не имеет каких-либо соавторов.', 'Ticket flagged as %s by %s' => 'Заявка отмечена как %s через %s', 'Ticket flagged as overdue by %s' => 'Заявка обозначена %s как просроченная', 'Ticket is already assigned to %s' => 'Заявка уже назначена %s', 'Ticket is already marked as answered' => 'Заявка уже помечена как отвеченная', 'Ticket is already marked as unanswered' => 'Заявка уже помечена как неотвеченная', 'Ticket is assigned to %s' => 'Заявка назначена на %s', 'Ticket is locked by %s' => 'Заявка заблокирована %s', 'Ticket is not assigned!' => 'Заявка не назначена!', 'Ticket is now assigned to you!' => 'Теперь заявка назначена Вам!', 'Ticket marked as %s successfully' => 'Заявка помечена как %s успешно', 'Ticket ownership changed to %s' => 'Автор заявки изменен на %s', 'Ticket rejected (%s) (unregistered client)' => 'Заявка отклонена (%s) (незарегистрированный клиент)', 'Ticket rejected (%s) by filter "%s"' => 'Заявка отклонена (%s) фильтром "%s"', 'Ticket released from <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}' => 'Заявка заведена <strong>{<Staff>data.staff}</strong> через <b>{somebody}</b> {timestamp}', 'Ticket released from <strong>{<Team>data.team}</strong> and <strong>{<Staff>data.staff}</strong> by <b>{somebody}</b> {timestamp}' => 'Заявка заведена <strong>{<Team>data.team}</strong> и <strong>{<Staff>data.staff}</strong> через <b>{somebody}</b> {timestamp}', 'Ticket released from <strong>{<Team>data.team}</strong> by <b>{somebody}</b> {timestamp}' => 'Заявка заведена <strong>{<Team>data.team}</strong> через <b>{somebody}</b> {timestamp}', 'Ticket updated successfully' => 'Заявка успешно обновлена', 'Ticket variables are only supported in thank-you pages.' => 'Переменные заявок поддерживаются только на страницах благодарности.', 'Ticket will be reopened on message post' => 'Заявка будет переоткрыта при создании сообщения', 'Tickets' => 'Заявки', 'Tickets (%d)' => 'Заявки (%d)', 'Tickets <b>(%d)</b>' => 'Заявки <b>(%d)</b>', 'Tickets Export' => 'Выгрузка Запросов', 'Tickets are marked overdue on grace period violation.' => 'Заявки, отмеченные как просроченные.', 'Tickets page refresh rate in minutes.' => 'Частота обновления страницы заявок (в минутах)', 'Time' => 'Время', 'Time Format' => 'Формат времени', 'Time Zone' => 'Часовой пояс', 'Time format is required' => 'Требуется формат времени', 'Time is based on your time zone' => 'Время, основываясь на вашей временной зоне', 'Time is based on your time zone' => 'Время основывается на Вашем часовом поясе', 'Time of last update' => 'Обновлено', 'Timeline Diagnostics' => 'Лента диагностики', 'Timeout' => 'Время ожидания', 'Timezone' => 'Часовой пояс', 'Timezone Aware' => 'Учитывать часовой пояс', 'Timezone of the date time selection' => 'Часовой пояс выбора даты и времени', 'Title' => 'Заголовок', 'Title already exists' => 'Заголовок уже существует', 'Title is required' => 'Требуется название', 'Title is too short. 3 chars minimum' => 'Заголовок слишком короткий. Минимум 3 символа', 'Title required' => 'Необходим заголовок', 'To' => 'Кому', 'To add a plugin into the system, download and place the plugin into the <code>include/plugins</code> folder. Once in the plugin is in the <code>plugins/</code> folder, it will be shown in the list below.' => 'Чтобы добавить плагин в систему, скачайте и поместите плагин в папку <code>include/plugins</code>. Как только плагин окажется в папке <code>include/plugins</code> - он будет показан в списке ниже.', 'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => 'Чтобы избежать возможных конфликтов, пожалуйста, найдите минуту, чтобы переименовать файл конфигурации, как показано ниже.', 'To best assist you, we request that you be specific and detailed' => 'Чтобы лучше помочь Вам, мы просим, чтобы Ваш запрос был конкретным и подробным', 'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => 'Чтобы лучше обслуживать Вас, мы советуем нашим клиентам зарегистрировать учетную запись и проверить адрес электронной почты в наших данных.', 'To edit or add new pages go to %s Manage > Site Pages %s' => 'Чтобы изменить или добавить новые страницы перейдите в раздел %s Управление > страницы сайта %s', 'To import items with properties, use the Upload tab.' => 'Чтобы импортировать элементы со свойствами, следует использовать вкладку Загрузка.', 'To import more other fields, use the Upload tab.' => 'Чтобы импортировать больше полей, используйте вкладку Загрузить.', 'Today' => 'Сегодня', 'Toggle' => 'Переключить', 'Toggle Opacity' => 'Прозрачность', 'Token sent to you!' => 'Вам выслан токен!', 'Tomorrow' => 'Завтра', 'Too many attempts' => 'Слишком много попыток', 'Top-Level Category' => 'Категорий Высшего уровня', 'Top-Level Department' => 'Отдел верхнего уровня', 'Top-Level Queue' => 'Очередь Высшего уровня', 'Top-Level Ticket Counts' => 'Счётчик верхнего уровеня', 'Top-Level Topic' => 'Категория верхнего уровня', 'Topic' => 'Категория', 'Topic already exists' => 'Категория уже существует', 'Topic is too short. Five characters minimum' => 'Раздел слишком короткий. Минимум - пять символов', 'Topics' => 'Категории', 'Transfer' => 'Переназначить', 'Transfer %s' => 'Переназначить %s', 'Transfer Tasks' => 'Передача задачи', 'Transient' => 'Переходные', 'Translate' => 'Перевод', 'Trying to remove end users from an unknown organization' => 'Пытаюсь удалить конечных пользователей неизвестной огранизации', 'Tuesday' => 'Вторник', 'Two Factor Authentication Email' => 'Двухфакторная аутентификация по электронной почте', 'Two Factor Authentication configuration required to continue' => 'Для продолжения требуется настройка двухфакторной аутентификации', 'Type' => 'Тип', 'Type is required' => 'Требуется тип', 'Type must be of %s to clone this Schedule' => 'Должен быть тип %s чтобы клонировать это Расписание', 'Type of recent activity' => 'Тип недавней активности', 'Typeahead' => 'Typeahead', 'Typeahead will work better for large lists' => 'Typeahead будет работать лучше для больших списков', 'URL not supported' => 'URL не поддерживается', 'Unable to %1$s %2$s' => 'Невозможно %1$s %2$s', 'Unable to activate %s' => 'Невозможно активировать %s', 'Unable to add %s.' => 'Не удалось добавить %s.', 'Unable to add %s. Correct error(s) below and try again.' => 'Не удалось добавить %s. Исправьте ошибки ниже и попробуйте снова.', 'Unable to add collaborator.' => 'Невозможно добавить соавтора.', 'Unable to add the email to banlist' => 'Не удается добавить Email в список блокировок', 'Unable to add user to organization.' => 'Не удалось добавить пользователя к организации.', 'Unable to add user to the organization' => 'Не удается добавить пользователя в организацию', 'Unable to archive %s' => 'Невозможно архивировать %s', 'Unable to assign %s' => 'Невозможно назначить %s', 'Unable to assign task' => 'Невозможно назначить задачу', 'Unable to assign ticket' => 'Невозможно назначить заявку', 'Unable to change status for %s' => 'Не удается изменить статус для %s', 'Unable to change status of %1$s' => 'Невозможно изменить статус %1$s', 'Unable to change status of the task' => 'Невозможно изменить статус задачи', 'Unable to change ticket ownership.' => 'Невозможно изменить автора заявки.', 'Unable to claim task' => 'Невозможно назначить задачу', 'Unable to claim ticket' => 'Невозможно назначить заявку', 'Unable to commit %s. Check validation errors' => 'Не могу применить %s. Устраните ошибки проверки', 'Unable to connect to MySQL server: %s' => 'Не удается подключиться к MySQL серверу: %s', 'Unable to create %s.' => 'Не удалось создать %s.', 'Unable to create a ticket.' => 'Невозможно создать заявку', 'Unable to create admin user (#6)' => 'Не удаётся создать пользователя с правами администратора (#6)', 'Unable to create config settings' => 'Не удается создать параметры конфигурации', 'Unable to create local account. See messages below' => 'Не удается создать локальную учетную запись. Смотрите сообщения ниже', 'Unable to create new account.' => 'Невозможно создать нового пользователя.', 'Unable to create organization.' => 'Не удалось создать организацию.', 'Unable to create the database.' => 'Не удается создать базу данных.', 'Unable to create the ticket.' => 'Невозможно создать заявку.', 'Unable to delete %s.' => 'Невозможно удалить %s.', 'Unable to delete %s. They may be in use.' => 'Невозможно удалить %s. Возможно еще используется.', 'Unable to delete organization' => 'Невозможно удалить организацию', 'Unable to delete task' => 'Невозможно удалить задачу', 'Unable to delete user' => 'Невозможно удалить пользователя', 'Unable to disable %s' => 'Не удается отключить %s', 'Unable to dump query results.' => 'Невозможно сдампить результаты запроса.', 'Unable to email via SMTP' => 'Невозможно отправить сообщение через SMTP', 'Unable to enable %s' => 'Не удалось включить %s', 'Unable to export %s.' => 'Не удается выгрузить %s.', 'Unable to export results.' => 'Невозможно выгрузить результаты.', 'Unable to export the ticket to PDF for print.' => 'Не удается экспортировать заявку в PDF для печати.', 'Unable to export the ticket to ZIP.' => 'Невозможно экспортировать заявку в ZIP.', 'Unable to fetch "%1$s" template - id #%d' => 'Не удалось выбрать шаблон "%1$s" - идентификатор #%d', 'Unable to find user in directory' => 'Не удалось найти пользователя в каталоге', 'Unable to import (%s): %s' => 'Невозможно импортировать (%s): %s', 'Unable to import item: %s' => 'Невозможно импортировать элементы: %s', 'Unable to import user: %s' => 'Невозможно импортировать пользователя: %s', 'Unable to load config info from DB.' => 'Не получается загрузить конфигурацию из системной Базы Данных.', 'Unable to lock the ticket.' => 'Невозможно заблокировать заявку.', 'Unable to make %s PRIVATE' => 'Не удалось сделать %s ПРИВАТНЫМ', 'Unable to make %s PUBLIC.' => 'Не удалось сделать %s ПУБЛИЧНЫМ.', 'Unable to make %s private. Possibly already private!' => 'Не удалось сделать %s приватным. Возможно, уже приватно!', 'Unable to manage any of the selected end users' => 'Невозможно управлять выбранными пользователями', 'Unable to manage any of the selected organizations' => 'Невозможно управление выбранными организациями', 'Unable to manage any of the selected queues' => 'Невозможно управлять выбранными очередями', 'Unable to mark ticket as %s' => 'Невозможно пометить тикет как %s', 'Unable to open config file for writing. Permission denied! (#3)' => 'Не удается открыть конфигурационный файл для записи. Доступ запрещен! (#3)', 'Unable to parse submitted csv: ' => 'Невозможно обработать документ, представленный в формате CSV: ', 'Unable to parse submitted items' => 'Невозможно обработать представленные элементы', 'Unable to post internal note - missing or invalid data.' => 'Не удалось отправить внутреннюю заметку - отсутствующие или недопустимые данные.', 'Unable to post the message.' => 'Невозможно опубликовать сообщение.', 'Unable to post the note - missing or invalid data.' => 'Не удалось отправить внутреннюю заметку - отсутствующие или недопустимые данные.', 'Unable to post the note.' => 'Не удалось опубликовать заметку.', 'Unable to post the reply - missing or invalid data.' => 'Не удалось отправить внутреннюю заметку - отсутствующие или недопустимые данные.', 'Unable to post the reply.' => 'Не удалось опубликовать ответ.', 'Unable to prepare the export' => 'Невозможно подготовить экспортирование', 'Unable to print to PDF.' => 'Не удается распечатать в PDF.', 'Unable to publish %s. Try editing it.' => 'Не удалось опубликовать %s. Попробуйте отредактировать его.', 'Unable to read config file. Permission denied! (#2)' => 'Не удается прочитать файл конфигурации. Доступ запрещен! (#2)', 'Unable to read request body' => 'Не удалось прочесть тело запроса', 'Unable to refer ticket' => 'Невозможно сослаться на билет', 'Unable to register account. See messages below' => 'Не удается зарегистрировать учетную запись. Смотрите сообщения ниже', 'Unable to register user' => 'Невозможно зарегистрировать пользователя', 'Unable to release ticket' => 'Невозможно завести заявку', 'Unable to release ticket assignment' => 'Не удается завершить заведение Заявки', 'Unable to remove %s' => 'Не удается удалить %s', 'Unable to remove the email from banlist.' => 'Не удается удалить Email из списока блокировок.', 'Unable to reset password' => 'Не удалось сбросить пароль', 'Unable to reset password. Contact your administrator' => 'Не удается сбросить пароль. Обратитесь к администратору', 'Unable to retrieve password reset email template' => 'Не удалось получить шаблон письма о сбросе пароля', 'Unable to retrieve two factor authentication email template' => 'Невозможно получить шаблон письма двухфакторной аутентификации', 'Unable to save attachment - %s' => 'Не удалось записать вложение - %s', 'Unable to save draft.' => 'Невозможно сохранить черновик.', 'Unable to save file' => 'Не удается сохранить файл', 'Unable to save: Please choose an active %s' => 'Невозможно записать: Пожалуйста выберите активную %s', 'Unable to save: Please insert a value for %s' => 'Невозможно записать: Пожалуйста вставьте значение для %s', 'Unable to select the database' => 'Не удается выбрать базу данных', 'Unable to send account activation email' => 'Не удалось отправить письмо с активацией', 'Unable to send account password reset email' => 'Не удалось отправить письмо для сброса пароля', 'Unable to send reset email.' => 'Не удается отправить письмо для сброса.', 'Unable to set sorting mode' => 'Не удается установить режим сортировки', 'Unable to transfer %s' => 'Невозможно передать %s', 'Unable to transfer task' => 'Невозможно передать задачу', 'Unable to transfer ticket' => 'Невозможно передать заявку', 'Unable to unpublish %s. Try editing it.' => 'Не удалось отменить публикацию %s. Попробуйте отредактировать его.', 'Unable to update %s.' => 'Не удалось обновить %s.', 'Unable to update %s. Correct error(s) below and try again.' => 'Не удалось обновить %s. Исправьте ошибки ниже и попробуйте снова.', 'Unable to update account.' => 'Не удалось обновить данные аккаунта', 'Unable to update field' => 'Не удалось обновить поле', 'Unable to update organization form' => 'Не удалось обновить организацию', 'Unable to update settings.' => 'Не удалось обновить настройки.', 'Unable to update user account information' => 'Не удалось обновить информацию учетной записи пользователя', 'Unable to upload backdrop image: %s' => 'Не удалось загрузить изображение фона: %s', 'Unable to upload logo image: %s' => 'Не удалось загрузить изображение логотипа: %s', 'Unable to validate rules as entered' => 'Не удалось проверить введенные правила', 'Unable to verify the token - try again!' => 'Не удалось проверить токен - попробуйте снова!', 'Unable to write to config file. Permission denied! (#5)' => 'Не удалось записать в файл конфигурации. Доступ запрещен! (#5)', 'Unassigned' => 'Не назначено', 'Unban Email <%s>' => 'Убрать Адрес из Списка Блокировки <%s>', 'Unchanged' => 'Без изменений', 'Underflow or the modes mismatch' => 'Переполнение или несоответствие режимов', 'Unexpected control character found' => 'Обнаружен неожиданный управляющий символ', 'Unexpected or invalid data received' => 'Получены неожиданные или неправильные данные', 'Unformatted' => 'Неформатированный', 'United States' => 'Российская Федерация', 'Unknown' => 'Неизвестно', 'Unknown Action' => 'Неизвестная операция', 'Unknown JSON parsing error' => 'Неизвестная ошибка парсинга JSON', 'Unknown Staff' => 'Неизвестный Персонал', 'Unknown System Email' => 'Неизвестная Системная почта', 'Unknown Template Set' => 'Неизвестный набор шаблонов', 'Unknown action' => 'Неизвестная операция', 'Unknown assignee' => 'Неизвестный назначаемый', 'Unknown department' => 'Неизвестный отдел', 'Unknown error' => 'Неизвестная ошибка', 'Unknown object for "%s" tag' => 'Неизвестный объект для тега "%s"', 'Unknown or invalid' => 'Неизвестный или недействительный', 'Unknown or invalid FAQ category' => 'Неизвестная или недействительная категория FAQ', 'Unknown or invalid export' => 'Неизвестный или ошибочный экспорт', 'Unknown or invalid file' => 'Неизвестный или недействительный файл', 'Unknown or invalid flag' => 'Неизвестный или недопустимый флаг', 'Unknown or invalid flag format' => 'Неизвестный или недопустимый формат флага', 'Unknown or invalid input' => 'Неизвестный или неверный ввод', 'Unknown or invalid state' => 'Неизвестный или недействительный статус', 'Unknown or invalid target' => 'Неизвестная или недопустимая цель', 'Unknown or invalid ticket ID.' => 'Неизвестный или Недействительный ID заявки.', 'Unknown organization selected' => 'Выбрана неизвестная организация', 'Unknown referral' => 'Неизвестный последователь', 'Unknown selection' => 'Неизвестный выбор', 'Unknown setting option' => 'Неизвестная опция', 'Unknown status' => 'Неизвестный статус', 'Unknown system email' => 'Неизвестный системный email', 'Unknown user' => 'Неизвестный пользователь', 'Unknown user selected' => 'Выбран неизвестный пользователь', 'Unkown System Email' => 'Неизвестная Системная почта', 'Unlock' => 'Разблокировать', 'Unsupported data format' => 'Формат данных не поддерживается', 'Until' => 'До тех пор', 'Up to date' => 'Последняя версия', 'Update' => 'Обновить', 'Update %s' => 'Обновить %s', 'Update API Key' => 'Обновить Ключ API', 'Update Ban Rule' => 'Обновить Правило Блокировки', 'Update Canned Response' => 'Обновить Готовый Ответ', 'Update Category' => 'Обновить Категорию', 'Update Department' => 'Изменить Отдел', 'Update Email Address' => 'Обновить e-mail', 'Update FAQ' => 'Изменить FAQ', 'Update Filter' => 'Изменить Фильтр', 'Update Help Topic' => 'Изменить Категорию Заявки', 'Update Organization' => 'Изменить Организацию', 'Update Page' => 'Изменить Страницу', 'Update Role' => 'Обновить роль', 'Update SLA Plan' => 'Изменить План SLA', 'Update Schedule' => 'Обновить расписание', 'Update Team' => 'Изменить Команду', 'Update Template' => 'Изменить Шаблон', 'Update Ticket #%s' => 'Обновить заявку #%s', 'Update User' => 'Изменить Пользователя', 'Update custom list' => 'Изменить пользовательский список', 'Update form section' => 'Обновить форму раздела', 'Update posted successfully' => 'Сообщение успешно добавлено', 'Updated' => 'Обновлено', 'Updated %s' => 'Обновлено %s', 'Updated by <b>{somebody}</b> {timestamp} — %s' => 'Обновлено <b>{somebody}</b> {timestamp} — %s', 'Upgrade' => 'Обновление', 'Upgrade Aborted!' => 'Обновление прервано!', 'Upgrade Completed!' => 'Обновление Завершено!', 'Upgrade Failed: Invalid or wrong hash [%s]' => 'Обновление не удалось: Недопустимый или неверный хеш [%s]', 'Upgrade Now' => 'Обновить сейчас', 'Upgrade Tips' => 'Советы по обновлению', 'Upgrade aborted due to errors. Any errors at this stage are fatal.' => 'Обновление прервалось из-за ошибки. Любые ошибки на этом этапе фатальны.', 'Upgrade osTicket to %s' => 'Обновить osTicket до %s', 'Upgrade to %s' => 'Обновление до %s', 'Upgraded to %s ... post-upgrade checks!' => 'Обновлено до %s ... выполняются проверки после обновления!', 'Upgrader' => 'Обновление', 'Upgrader - %s (task pending).' => 'Обновление - %s (задача в очереди).', 'Upgrader - %s applied' => 'Обновление - %s применен', 'Upgrader - %s cleanup' => 'Обновление - очистка %s', 'Upgrader Error' => 'Ошибка обновления', 'Upload' => 'Загрузить', 'Upload a new backdrop' => 'Загрузить новый фон', 'Upload a new logo' => 'Загрузить новый логотип', 'Uploading ...' => 'Загрузка ...', 'Use Browser Preference' => 'Использовать настройки браузера', 'Use Default System Email (above)' => 'Использовать системный Email (выше)', 'Use Language Preference' => 'Использовать выбранный язык пользовтеля', 'Use Reply-To Email' => 'Использовать Reply-To Email', 'Use a custom backdrop' => 'Пользовательский фон', 'Use a custom logo' => 'Свой собственный логотип', 'Use any available backend' => 'Использовать любой доступный backend', 'Use standard columns' => 'Использовать стандартные столбцы', 'Use standard export fields' => 'Использовать стандартные поля экспорта', 'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => 'Используйте колонки показанные в таблице внизу. Чтобы добавить больше полей, посетите Панель Администратора -> Управление -> Формы -> %s для редактирования доступных полей. Только поля с определенной `переменной` могут быть импортированы.', 'Use the columns shown in the table below. To add more properties, use the Properties tab. Only properties with `variable` defined can be imported.' => 'Используйте столбцы, показанные в приведенной ниже таблице. Для добавления дополнительных свойств, используйте вкладку Свойства. Только свойства с заполненным `variable` могут быть импортированы.', 'Use the following form to test whether your <strong>Outgoing Email</strong> settings are properly established.' => 'Используйте форму ниже для проверки, правильно ли установлены настройки <strong>Исходящей Почты</strong>.', 'Use the forms below to create or update the information we have on file for your account' => 'Заполните формы ниже, чтобы добавить или обновить информацию, которая будет у нас для вашей учётной записи', 'Use the forms below to update the information we have on file for your account' => 'Используйте форму ниже для изменения информации в нашем файле по Вашей учетной записи', 'Use this index when sorting on this column' => 'Использовать этот индекс при сортировке по этому столбцу', 'Used for HTML email processing' => 'Используется для обработки HTML электронной почты', 'Used for email fetching' => 'Используется для выборки электронной почты', 'Used for image manipulation and PDF printing' => 'Используется для обработки изображений и печати в PDF', 'Used for ticket and task exporting' => 'Используется для экспорта заявок и задач', 'Used to detect file types for uploads' => 'Используется для определения типа файлов при загрузке', 'User' => 'Пользователь', 'User + Collaborators' => 'Соавторы', 'User Account Login' => 'Вход в Учетную Запись Пользователя', 'User Avatar' => 'Аватарка', 'User Data' => 'Данные Пользователя', 'User Directory' => 'Директория Пользователей', 'User Email' => 'Email пользователя', 'User Excessive Logins' => 'Многочисленные попытки входа', 'User ID Required' => 'Требуется идентификационный номер пользователя', 'User Information' => 'Информация о пользователе', 'User Information Fields' => 'Поля Информации о Пользователе', 'User Link' => 'Ссылка на пользователя', 'User Not Found' => 'Пользователь не найден', 'User Preferences' => 'Настройки Пользователя', 'User Session Timeout' => 'Тайм-аут Сессии Пользователя', 'User Settings and Options' => 'Настройки пользователя', 'User already belongs to this organization!' => 'Пользователь уже принадлежит к этой организации!', 'User already registered' => 'Пользователь уже зарегистрирован', 'User and Collaborators' => 'Пользователи и Соавторы', 'User cannot change password' => 'Пользователь не может менять пароль', 'User login' => 'Вход пользователя', 'User logout' => 'Выход пользователя', 'User posting the message' => 'Пользователь пишет сообщение', 'User\'s timezone' => 'Пользовательский часовой пояс', 'Username' => 'Имя пользователя', 'Username already in use' => 'Имя пользователя уже используется', 'Username contains invalid characters' => 'Имя пользователя содержит недопустимые символы', 'Username is required' => 'Требуется имя пользователя', 'Username must have at least two (2) characters' => 'Имя пользователя должно содержать не менее двух (2) символов', 'Username required' => 'Требуется имя пользователя', 'Users' => 'Пользователи', 'Users Settings' => 'Настройки пользователя', 'Users can always sign in with their email address' => 'Пользователи всегда могут входить в систему, используя свой адрес электронной почты', 'Users cannot upload more than this many files.' => 'Пользователи не могут загружать много файлов.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => 'Используйте WS_FTP, правый клик мышью на выделенном файле, выберите chmod, и установите полный доступ к файлу.', 'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'Используя WS_FTP, правый клик на выбранном файле, выберите chmod, затем удалите права на запись', 'Vacation Mode' => 'Режим Отпуска', 'Valid API key required' => 'Требуется корректный ключ API', 'Valid CSRF Token Required' => 'Требуется действительный CSRF токен', 'Valid IP is required' => 'Требуется корректный IP', 'Valid Start Date required' => 'Требуется правильная дата начала', 'Valid email address' => 'Действующий адрес электронной почты', 'Valid email address and ticket number required' => 'Укажите правильный адрес электронной почты и номер заявки ', 'Valid email address is required' => 'Требуется корректный адрес электронной почты', 'Valid email is required' => 'Требуется корректный адрес электронной почты', 'Valid email required' => 'Требуется корректный адрес электронной почты', 'Valid email required for the match type' => 'Требуется корректный адрес электронной почты для типа соответствия', 'Valid folder required' => 'Требуется корректная папка', 'Valid password reset window required' => 'Требуется действующее окно сброса пароля', 'Valid phone number is required' => 'Требуется корректный телефонный номер', 'Valid recipient email address required' => 'Укажите корректный e-mail', 'Valid regular expression' => 'Правильное регулярное выражение', 'Valid username or email address is required' => 'Требуется ввести существующее имя пользователя или адрес электронной почты', 'Validation Error' => 'Ошибка проверки', 'Validation errors exist on criteria' => 'Ошибки существуют в критериях', 'Validation errors exist on supplimental criteria' => 'Ошибки существуют в критериях', 'Validator' => 'Валидатор', 'Value' => 'Значение', 'Value already in use' => 'Значение уже используется', 'Value and Abbreviation' => 'Значение и аббревиатура', 'Value does not match required pattern' => 'Содержимое не соответствует требуемому шаблону', 'Value required' => 'Требуется значение', 'Variable' => 'Переменная', 'Variable name is required for required fields' => 'Имя переменной требуется для обязательных полей', 'Verification Code' => 'Проверочный Код', 'Verification codes are sent by email' => 'Проверочные коды отправлены на электронную почту', 'Verified' => 'Проверено', 'Verified by %s' => 'Проверено %s', 'Verify' => 'Верификация', 'Verify Email Addresses' => 'Проверка адресов электронной почты', 'Verify email address domain' => 'Проверка домена электронной почты', 'Verifying' => 'Происходит верификация', 'Version' => 'Версия', 'View' => 'Просмотр', 'View Content' => 'Просмотреть содержимое', 'View Task' => 'Просмотр задачи', 'View Ticket' => 'Просмотреть Заявку', 'View Ticket Thread' => 'Просмотр Ветки Заявки', 'View ticket status' => 'Посмотреть Статус Заявки', 'Viewing' => 'Показываются', 'Visibility' => 'Видимость', 'Visible' => 'Видимое', 'WARN' => 'WARNING', 'Warnings' => 'Предупреждения', 'We are delighted you have chosen osTicket for your customer support ticketing system!' => 'Мы рады что Вы выбрали osTicket в качестве системы поддержки заявок!', 'We can help. Feel free to %1$s contact us %2$s for professional help.' => 'Вы можете %1$s обратиться к нам %2$s за профессиональной помощью.', 'We have a problem - another installation with same table prefix exists!' => 'Проблема - есть еще одна установка с одинаковым префиксом таблицы!', 'We have a problem ... wait a sec.' => 'У нас проблема ... Подождите секунду.', 'We highly recommend that you follow the steps below.' => 'Мы настоятельно рекомендуем, чтобы Вы выполнили следующие действия.', 'We know you\'re busy, you can close this popup and the export will be sent to %s' => 'Мы знаем, что у вас есть дела. Вы можете закрыть это окно, а экспортируемые данные будут высланы на %s', 'We provide %1$s professional upgrade services %2$s and commercial support.' => 'Мы предоставляем %1$s профессиональную службу обновлений %2$s и коммерческую поддержку.', 'We provide <u>professional installation services</u> and commercial support with guaranteed response times, and access to the core development team.' => 'Мы предоставляем <u>Услуги по профессиональной установке</u> и платную поддержку с гарантированным временем отклика и доступом к команде разработчиков.', 'We provide <u>professional installation services</u> and commercial support.' => 'Мы предоставляем <u>Услуги по профессиональной установке</u> и коммерческую поддержку.', 'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => 'Мы серьезно относимся к Вашим отзывам и приложим все усилия чтобы учесть Ваши пожелания.', 'We\'re done!' => 'Завершено!', 'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => 'Мы только что отправили Вам письмо на адрес, который Вы ввели. Пожалуйста, перейдите по ссылке в письме, чтобы подтвердить свой аккаунт и получить доступ к вашим Заявкам.', 'Web' => 'Веб', 'Web Forms' => 'Веб Формы', 'Web Server Software' => 'ПО Веб Сервера', 'Wednesday' => 'Среда', 'Week day entry already exists' => 'День недели уже существует', 'Weekdays' => 'Будни', 'Weekdays entry already exists' => 'Запись о буднях уже существует', 'Weekend day entry already exists' => 'Запись выходного дня уже существует', 'Weekends' => 'Выходные', 'Weekends entry already exists' => 'Запись выходных уже существует', 'Weekly' => 'Раз в неделю', 'Welcome to the Support Center' => 'Добро пожаловать в Центр поддержки', 'Welcome, %s.' => 'Добро пожаловать, %s.', 'What to do?' => 'Что делать?', 'What\'s Next?' => 'Что дальше?', 'Whoops. Perhaps you meant to send some CSV records' => 'Ошибка. Возможно вы хотели отправить некоторые записи CSV', 'Widget' => 'Виджет', 'Widget not defined for this field' => 'Виджет для этого поля не определен', 'Width' => 'Ширина', 'Windows PowerShell' => 'Windows PowerShell', 'Working Hours Timeline' => 'Лента рабочего времени', 'Would you also like to remove data currently entered for this field? <em> If you opt not to remove the data now, you will have the option to delete the the data when editing it.</em>' => 'Хотите ли Вы также удалить данные, введенные для этого поля? <em> Если Вы предпочтете не удалять данные сейчас, вы сможете удалить данные при их редактировании.</em>', 'Wrap Lines' => 'Перенос Строк', 'Write access required to continue' => 'Для продолжения необходимы права на запись', 'XML API' => 'XML API', 'XML error: %1$s at line %2$d:%3$d' => 'Ошибка XML: %1$s в строке %2$d:%3$d', 'XML extension not supported' => 'Расширение XML не поддерживается', 'Yearly' => 'Ежегодно', 'Yes' => 'Да', 'Yes, Delete' => 'Да, удалить', 'Yes, Delete User' => 'Да, Удалить Пользователя', 'Yes, Do it!' => 'Да, сделать это!', 'Yes, Email Me' => 'Да, присылать мне письмо', 'Yesterday' => 'Вчера', 'You are about to delete %s fields.' => 'Вы собираетесь удалить %s полей.', 'You are trying to upload too many files' => 'Вы пытаетесь загрузить слишком много файлов', 'You can not disable/delete yourself - you could be the only admin!' => 'Вы не можете отключить/удалить себя - вы могли быть единственным администратором!', 'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => 'Теперь Вы можете перейти в %s что-бы включить систему и изучить новый функионал. Полное и актуальное описание релиза - см. %s', 'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => 'Вы можете войти в %1$s Панель Администратора %2$s используя логин и пароль, который вы создали на этапе установки. После успешного входа вы можете изменять настройки.', 'You can use osTicket without these, but you may not be able to use all features.' => 'Вы можете использовать osTicket и без них, но не все функции будут доступны.', 'You cannot delete a user with tickets!' => 'Нельзя удалить пользователя с заявками!', 'You cannot disable/delete a default department. Select a new default department and try again.' => 'Вы не можете отключить/удалить отдел настроенный по умолчанию. Выберите новый отдел по умолчанию и попробуйте снова.', 'You do not have access to %s' => 'У вас нет доступа к %s', 'You do not have permission %s' => 'У Вас нет доступа %s.', 'You do not have permission to %1$s %2$s' => 'У вас нет разрешения для %1$s %2$s', 'You do not have permission to %s tasks' => 'У вас нет разрешения %s задачи', 'You do not have permission to create a ticket in %s' => 'У Вас нет прав создавать заявки в %s', 'You do not have permission to create users.' => 'У вас нет разрешения на создание пользователей.', 'You do not have permission to delete a user with tickets!' => 'У Вас нет прав на удаление пользователя с заявками!', 'You don\'t have a signature' => 'У Вас нет подписи', 'You have made changes that you need to save.' => 'Вы сделали изменения, которые нужно сохранить.', 'You have made {0} selections. ' => 'Вы выбрали {0}. ', 'You must select action to perform' => 'Необходимо выбрать действие для выполнения', 'You must select at least %s to process.' => 'Необходимо выбрать по крайней мере %s для обработки.', 'You must select at least %s.' => 'Вы должны выбрать по крайней мере %s.', 'You must select template' => 'Необходимо выбрать шаблон', 'You must set at least one rule.' => 'Вы должны установить хотя бы одно правило.', 'You no longer have access to #%s.' => 'У вас больше нет доступа к #%s.', 'You sure?' => 'Вы уверены?', 'You\'re limited to only {0} selections. ' => 'Вы можете выбрать только {0}. ', 'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => 'Вы подтвердили Ваш адрес электронной почты и успешно активировали учетную запись. Далее вы можете проверить ранее открытые Заявки или открыть новую Заявку.', 'You\'ve reached maximum failed login attempts allowed.' => 'Вы достигли максимального количества неудачных попыток входа.', 'You\'ve reached the maximum open tickets allowed.' => 'Вы достигли максимально допустимого числа открытых Заявок.', 'Your Staff Control Panel' => 'Панель управления сотрудников', 'Your browser is not supported' => 'Ваш браузер не поддерживается', 'Your friendly support center' => 'Дружественный Вам центр поддержки', 'Your lock has expired.' => 'Ваша блокировка истекла.', 'Your lock is expiring soon.' => 'Блокировка скоро закончится.', 'Your osTicket URL' => 'OsTicket URL', 'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => 'Установка osTicket завершена успешно. Теперь вы можете полностью настроить свою новую систему поддержки под ваши нужды, но прежде необходимо провести процедуру очистки временной информации.', 'Your primary administrator account - you can add more users later.' => 'Ваш главный аккаунт администратора - Вы сможете добавить пользователей позже.', 'Your query did not match any records' => 'Вашему запросу не соответствует ни одна запись', 'a SLA plan' => 'план SLA', 'a plugin' => 'плагин', 'a template set' => 'набор шаблонов', 'a year ago' => 'год назад', 'about a minute ago' => 'около минуты назад', 'about a month ago' => 'около месяца назад', 'about an hour ago' => 'около часа назад', 'action-buttonOpen' => 'Открыть', 'added <strong>%1$s</strong>' => 'добавил <strong>%1$s</strong>', 'added <strong>%1$s</strong> and removed <strong>%2$s</strong>' => 'добавил <strong>%1$s</strong> и удалил <strong>%2$s</strong>', 'advanced' => 'Расширенный', 'after' => 'после', 'agent' . "\0" . 'agents' => 'сотрудника' . "\0" . 'сотрудника' . "\0" . 'сотрудников' . "\0" . 'сотрудников', 'all changes saved' => 'все изменения сохранены', 'an API key' => 'ключ API', 'and' => 'и', 'assign' => 'назначить', 'assigned' => 'назначенный', 'auto assign on reopen' => 'авто назначение на вновь открытых', 'auto claim' => 'автоназначение', 'ban list' => 'банлист', 'ban rule' => 'правило блокировки', 'before' => 'перед', 'between' => 'между', 'canned response' => 'готовый ответ', 'case-insensitive comparison' => 'сравнение без учета регистра', 'changed from <strong>%1$s</strong> to <strong>%2$s</strong>' => 'изменено с <strong>%1$s</strong> на <strong>%2$s</strong>', 'changed to <strong>%1$s</strong>' => 'изменил <strong>%1$s</strong>', 'checked' => 'выбрано', 'child tickets' => 'дочерние заявки', 'claimed' => 'утверждённый', 'clear' => 'очистить', 'contains' => 'содержит', 'created' => 'created', 'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php поддерживает только локальные вызовы cron - используйте http-> api/tasks/cron', 'current' => 'текущий', 'custom form' => 'пользовательские формы', 'custom list' . "\0" . 'custom lists' => 'пользовательский список' . "\0" . 'пользовательских списка' . "\0" . 'пользовательских списков' . "\0" . 'пользовательских списков', 'custom list items' => 'элементы настраиваемого списка', 'day' . "\0" . 'days' => 'день' . "\0" . 'дня' . "\0" . 'дней' . "\0" . 'дн', 'delete' => 'удалить', 'deleted sucessfully' => 'успешно удалена', 'department' . "\0" . 'departments' => 'отдел' . "\0" . 'отдел' . "\0" . 'подразделения' . "\0" . 'отделы', 'does not have a value' => 'не имеет значения', 'does not include' => 'не включает', 'e.g.' => 'прим.', 'e.g. 051243' => 'например 051243', 'e.g. John Doe, john.doe@osticket.com' => 'например, John Doe, john.doe@osticket.com', 'e.g. My Location, MY' => 'например: My Location, MY', 'e.g. john.doe@osticket.com' => 'например john.doe@example.com', 'e.g. me@mycompany.com' => 'например: me@mycompany.com', 'email' . "\0" . 'emails' => 'e-mail' . "\0" . 'e-mail' . "\0" . 'e-mails' . "\0" . 'e-mails', 'email message to send.' => 'сообщение письма для отправки.', 'enable here' => 'включите здесь', 'end user' . "\0" . 'end users' => 'конечный пользователь' . "\0" . 'конечных пользователя' . "\0" . 'конечных пользователей' . "\0" . 'конечных пользователей', 'end user account' => 'аккаунт конечного пользователя', 'extension required to print ticket to PDF' => 'требуется расширение для печати заявок в PDF', 'external ID' => 'внешний идентификатор', 'failed login attempt(s) allowed before a lock-out is enforced' => 'попыток входа до блокировки аккаунта', 'fields available where this form is used' => 'поля доступны там, где используется эта форма', 'filter' . "\0" . 'filters' => 'фильтр' . "\0" . 'фильтра' . "\0" . 'фильтров' . "\0" . 'фильтров', 'for version %s' => 'для версии %s', 'form' . "\0" . 'forms' => 'форма' . "\0" . 'формы' . "\0" . 'форм' . "\0" . 'форм', 'has a value' => 'имеет значение', 'help topic' . "\0" . 'help topics' => 'раздел помощи' . "\0" . 'раздел помощи' . "\0" . 'разделы справки' . "\0" . 'разделы помощи', 'hour' . "\0" . 'hours' => 'час' . "\0" . 'часов' . "\0" . 'часов' . "\0" . 'ч.', 'if public' => 'если общедоступно', 'if set' => 'усли установлено', 'in %d days' => '%d дней', 'in %d hours' => '%d часов', 'in %d minutes' => 'в %d минут', 'in %d months' => '%d месяцев', 'in %d seconds' => '%d секунд', 'in %d years' => '%d лет', 'in a year' => 'год', 'in about a minute' => 'примерно через минуту', 'in about a month' => 'месяц назад', 'in about an hour' => 'примерно через час', 'in hours' => 'в часах', 'in reversed order' => 'в обратном порядке', 'in the future' => 'в будущем', 'in the last n days' => 'в последний день', 'in the next n days' => 'на следующий день', 'in the past' => 'в прошлом', 'includes' => 'включает', 'internal ID' => 'внутренний идентификатор', 'is' => 'является', 'is not' => 'не является', 'john.doe@osticket.com' => 'john.doe@osticket.com', 'just now' => 'прямо сейчас', 'link' => 'связать', 'linked' => 'linked', 'list item' . "\0" . 'list items' => 'элементы списка' . "\0" . 'элементы списка' . "\0" . 'элементы списка' . "\0" . 'элементы списков', 'log entry' => 'запись журнала', 'matches' => 'совпадает', 'merge into this one' => 'объединить в одну', 'merged' => 'merged', 'message template' => 'шаблон сообщения', 'minute' . "\0" . 'minutes' => 'минут(ы)' . "\0" . 'минут' . "\0" . 'минут' . "\0" . 'мин.', 'minutes' => 'минут(ы)', 'minutes locked out' => 'минут, заблокирована', 'missing!' => 'отсутствует!', 'module loaded' => 'модуль загружен', 'month' . "\0" . 'months' => 'месяц' . "\0" . 'месяца' . "\0" . 'месяцев' . "\0" . 'мес', 'more than n days ago' => 'более чем n дней назад', 'more than n days from now' => 'более чем n дней от текущего', 'never' => 'никогда', 'next' => 'далее', 'not on' => 'выкл.', 'now' => 'сейчас', 'on' => 'вкл.', 'on %s' => 'на %s', 'one API key' => 'один ключ API', 'one SLA plan' => 'один план SLA', 'one agent' => 'один сотрудник', 'one canned response' => 'один готовый ответ', 'one category' => 'одна категория', 'one custom form' => 'одна из настраиваемых форм', 'one custom list' => 'один настраиваемый список', 'one department' => 'отдел', 'one email' => 'почтовый адрес', 'one end user' => 'один конечный пользователь', 'one help topic' => 'одна категория Заявки', 'one log entry' => 'одна запись журнала', 'one organization' => 'одна организация', 'one plugin' => 'один плагин', 'one role' => 'одна роль', 'one schedule' => 'одно расписание', 'one site page' => 'одна страница сайта', 'one task' => 'Одна задача', 'one team' => 'одна команда', 'one template set' => 'один набор шаблонов', 'one ticket' => 'одну заявку', 'one ticket filter' => 'фильтр по Заявке', 'or %s register for an account %s for the best experience on our help desk.' => 'или %s зарегистрируйте учетную запись %s для лучшего опыта с нашей службой помощи.', 'or %s register for an account %s to access all your tickets.' => 'или %s зарегистрироваться %s чтобы получить доступ ко всем своим заявкам.', 'organizations' => 'организации', 'osTicket %s' => 'osTicket %s', 'osTicket :: Admin Control Panel' => 'osTicket:: Панель Управления Администратора', 'osTicket :: Staff Control Panel' => 'osTicket :: Панель управления персонала', 'osTicket Alerts' => 'Оповещения osTicket', 'osTicket Basic Installation' => 'Базовая установка osTicket', 'osTicket Docs' => 'Документация osTicket', 'osTicket Documentation' => 'Документация osTicket', 'osTicket Forums' => 'Форумы osTicket', 'osTicket Installer' => 'Установщик osTicket', 'osTicket Team.' => 'Команда osTicket.', 'osTicket Upgrader' => 'Обновление osTicket', 'osTicket Version' => 'Версия osTicket', 'osTicket installation has been completed successfully.' => 'osTicket успешно установлен.', 'osTicket installer requires ability to write to the configuration file %s' => 'Установщику osTicket требуется возможность записи в конфигурационный файл %s', 'osTicket installer requires ability to write to the configuration file, <b>include/ost-config.php</b>. A template copy is located in the include directory (<b>include/ost-sampleconfig.php</b>).' => 'Установщику osTicket требуются права на запись конфигурационного файла <b>include/ost-config.php</b>. Копия шаблона находится в каталоге include (<b>include/ost-sampleconfig.php</b>).', 'osTicket is already installed?' => 'osTicket уже установлен?', 'osTicket is having trouble fetching emails from the following mail account' => 'У osTicket возникли проблемы при извлечении писем из следующей учетной записи электронной почты', 'osTicket no longer supports Internet Explorer.' => 'osTicket больше не поддерживает Internet Explorer.', 'osTicket requires MySQL %s or later!' => 'osTicket требует MySQL %s или более поздней версии!', 'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'Для osTicket необходим префикс таблиц, чтобы избежать возможных конфликтов в общей базе данных.', 'osTicket\'s base url (FQDN)' => 'Базовый адрес osTicket (FQDN)', 'per end user' => 'на одного пользователя', 'per page.' => 'на странице.', 'period' => 'период', 'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php поддерживает только локальный пайпинг - используйте http-> api/tickets.email', 'plugin' . "\0" . 'plugins' => 'плагин' . "\0" . 'плагина' . "\0" . 'плагинов' . "\0" . 'плагинов', 'premade response' . "\0" . 'premade responses' => 'готовых ответов' . "\0" . 'готовых ответа' . "\0" . 'готовых ответов' . "\0" . 'готовых ответов', 'process' => 'продолжить', 'properties definable for each item' => 'свойства, определяемые для каждого элемента', 'queue' => 'очередь', 'queue-nameOpen' => 'Открыть', 'recommended for all installations' => 'рекомендуется для всех установок', 'recommended for improved localization' => 'рекомендуется для улучшения локализации', 'recommended for plugins and language packs' => 'рекомендуется для плагинов и языковых пакетов', 'referral' => 'последователь', 'referred' => 'referred', 'removed <strong>%1$s</strong>' => 'удалил <strong>%1$s</strong>', 'reopen' => 'переоткрыть', 'reopened' => 'reopened', 'role' . "\0" . 'roles' => 'роль' . "\0" . 'роль' . "\0" . 'роли' . "\0" . 'роли', 'save error' => 'ошибка сохранения', 'save translation' => 'сохранить перевод', 'saving...' => 'сохранение...', 'schedule' . "\0" . 'schedules' => 'расписание' . "\0" . 'Графики' . "\0" . 'Графики' . "\0" . 'Графики', 'see name expansion' => 'см. расширение имени', 'selected' => 'выбрано', 'selected API key' . "\0" . 'selected API keys' => 'выбранный ключ API' . "\0" . 'выбранных ключа API' . "\0" . 'выбранных ключей API' . "\0" . 'выбранных ключей API', 'selected SLA plan' . "\0" . 'selected SLA plans' => 'выбранный план SLA' . "\0" . 'выбранных плана SLA' . "\0" . 'выбранных планов SLA' . "\0" . 'выбранных планов SLA', 'selected agent' . "\0" . 'selected agents' => 'выбранный сотрудник' . "\0" . 'выбранных сотрудника' . "\0" . 'выбранных сотрудников' . "\0" . 'выбранных сотрудников', 'selected ban rule' . "\0" . 'selected ban rules' => 'выбранное правило блокировки' . "\0" . 'выбранных правила блокировки' . "\0" . 'выбранных правил блокировки' . "\0" . 'выбранных правил блокировки', 'selected canned response' . "\0" . 'selected canned responses' => 'выбранный готовый ответ' . "\0" . 'выбранных готовых ответа' . "\0" . 'выбранных готовых ответов' . "\0" . 'выбранных готовых ответов', 'selected category' . "\0" . 'selected categories' => 'выбранная категория' . "\0" . 'выбранные категории' . "\0" . 'выбранных категорий' . "\0" . 'выбранных категорий', 'selected custom form' . "\0" . 'selected custom forms' => 'выбранная пользовательская форма' . "\0" . 'выбранные пользовательские формы' . "\0" . 'выбранных пользовательских форм' . "\0" . 'выбранных пользовательских форм', 'selected custom list' . "\0" . 'selected custom lists' => 'выбранный пользовательский список' . "\0" . 'выбранных пользовательских списка' . "\0" . 'выбранных пользовательских списков' . "\0" . 'выбранных пользовательских списков', 'selected department' . "\0" . 'selected departments' => 'выбранный отдел' . "\0" . 'выбранных отдела' . "\0" . 'выбранных отделов' . "\0" . 'выбранных отделов', 'selected email' . "\0" . 'selected emails' => 'выбранный email' . "\0" . 'выбранных email\'а' . "\0" . 'выбранных email\'ов' . "\0" . 'выбранных email\'ов', 'selected end user' . "\0" . 'selected end users' => 'выбранный конечный пользователь' . "\0" . 'выбранный конечный пользователь' . "\0" . 'выбранных конечных пользователей' . "\0" . 'выбранные конечные пользователи', 'selected filter' . "\0" . 'selected filters' => 'выбранный фильтр' . "\0" . 'выбранных фильтра' . "\0" . 'выбранных фильтров' . "\0" . 'выбранных фильтров', 'selected help topic' . "\0" . 'selected help topics' => 'выбранная категория Заявки' . "\0" . 'выбранные категории Заявки' . "\0" . 'выбранных разделов справки' . "\0" . 'выбранных категорий Заявки', 'selected image' . "\0" . 'selected images' => 'выбранное изображение' . "\0" . 'выбранное изображение' . "\0" . 'выбранные изображения' . "\0" . 'выбранные изображения', 'selected log entry' . "\0" . 'selected log entries' => 'выбранная запись журнала' . "\0" . 'выбранные записи журнала' . "\0" . 'выбранных записей журнала' . "\0" . 'выбранных записей журнала', 'selected plugin' . "\0" . 'selected plugins' => 'выбранный плагин' . "\0" . 'выбранных плагина' . "\0" . 'выбранных плагинов' . "\0" . 'выбранных плагинов', 'selected role' . "\0" . 'selected roles' => 'выбранная роль' . "\0" . 'выбранная роль' . "\0" . 'выбранные роли' . "\0" . 'выбранные роли', 'selected schedule' . "\0" . 'selected schedules' => 'Выбранное расписание' . "\0" . 'Выбранные графики' . "\0" . 'Выбранные графики' . "\0" . 'Выбранные графики', 'selected site page' . "\0" . 'selected site pages' => 'выбранная страница сайта' . "\0" . 'выбранные страницы сайта' . "\0" . 'выбранных страниц сайта' . "\0" . 'выбранных страниц сайта', 'selected task' . "\0" . 'selected tasks' => 'выбранная задача' . "\0" . 'выбранная задача' . "\0" . 'выбранные задачи' . "\0" . 'выбранные задачи', 'selected team' . "\0" . 'selected teams' => 'выбранная команда' . "\0" . 'выбранные команды' . "\0" . 'выбранных команд' . "\0" . 'выбранных команд', 'selected template set' . "\0" . 'selected template sets' => 'выбранный набор шаблонов' . "\0" . 'выбранных набора шаблонов' . "\0" . 'выбранных наборов шаблонов' . "\0" . 'выбранных наборов шаблонов', 'selected ticket' . "\0" . 'selected tickets' => 'выбранная Заявка' . "\0" . 'выбранные Заявки' . "\0" . 'выбранных Заявок' . "\0" . 'выбранных Заявок', 'selected ticket filter' . "\0" . 'selected ticket filters' => 'выбранные фильтры заявок' . "\0" . 'выбранные фильтры заявок' . "\0" . 'выбранных фильтров заявок' . "\0" . 'выбранные фильтры заявок', 'selected user' . "\0" . 'selected users' => 'выбранный пользователь' . "\0" . 'Выбранный пользователь' . "\0" . 'выбранных пользователей' . "\0" . 'Выбранные пользователи', 'set to <strong>%2$s</strong>' => 'установлено <strong>%2$s</strong>', 'show %s records' => 'Показать %s записей', 'sign in here' => 'Войти', 'site page' . "\0" . 'site pages' => 'страница сайта' . "\0" . 'страницы сайта' . "\0" . 'страниц сайта' . "\0" . 'страниц сайта', 'status' => 'статус', 'successfully' => 'успешно', 'system default' => 'Стандартный', 'task' . "\0" . 'tasks' => 'задача' . "\0" . 'задача' . "\0" . 'задачи' . "\0" . 'задачи', 'team' . "\0" . 'teams' => 'команда' . "\0" . 'команда' . "\0" . 'команды' . "\0" . 'команды', 'template' . "\0" . 'templates' => 'шаблон' . "\0" . 'шаблона' . "\0" . 'шаблонов' . "\0" . 'шаблонов', 'template set' => 'набор шаблонов', 'the agent' => 'сотрудник', 'the department' => 'отдел', 'the selected Ticket' . "\0" . 'the selected Tickets' => 'выбранная заявка' . "\0" . 'выбранные заявки' . "\0" . 'выбранные заявки' . "\0" . 'выбранные заявки', 'the team' => 'команда', 'this API key' => 'этот ключ API', 'this FAQ article' => 'эта статья FAQ', 'this SLA plan' => 'этот план SLA', 'this agent' => 'этот сотрудник', 'this ban rule' => 'это правило блокировки', 'this canned response' => 'этот готовый ответ', 'this category' => 'эта категория', 'this custom form' => 'эта пользовательская форма', 'this custom list' => 'этот настраиваемый список', 'this department' => 'этот отдел', 'this email' => 'это письмо', 'this end user' => 'этот конечный пользователь', 'this help topic' => 'эта категория Заявки', 'this message template' => 'этот шаблон сообщения', 'this queue' => 'эта очередь', 'this role' => 'эта роль', 'this schedule' => 'это расписание', 'this site page' => 'эта страница сайта', 'this task' => 'эта задача', 'this team' => 'эта команда', 'this template' => 'этот шаблон', 'this template set' => 'этот набор шаблонов', 'this ticket' => 'эта заявка', 'this ticket filter' => 'фильтр этой Заявки', 'ticket' . "\0" . 'tickets' => 'заявка' . "\0" . 'заявка' . "\0" . 'заявки' . "\0" . 'заявки', 'ticket filter' => 'фильтр Заявок', 'ticket state actionArchive' => 'Архив', 'ticket state actionClose' => 'Закрыть', 'ticket state actionDelete' => 'Удалить', 'ticket state actionOpen' => 'Открыть', 'ticket state nameArchived' => 'Архивная', 'ticket state nameClosed' => 'Закрыто', 'ticket state nameDeleted' => 'Удаленная', 'ticket state nameOpen' => 'Открыть', 'to a Team' => 'команде', 'to an Agent' => 'сотруднику', 'to archive/delete tickets' => 'архивировать/удалять заявки', 'to create tickets' => 'для создания заявок', 'to delete tickets' => 'для удаления заявок', 'to mass manage tickets' => 'для массового управления заявками', 'to reopen tickets' => 'заново открывать заявки', 'to resolve/close tickets' => 'решать/закрывать заявки', 'transfer' => 'передать', 'transferred' => 'переданы', 'unassigned' => 'Не назначено', 'unchecked' => 'не выбрано', 'unsaved' => 'не сохранено', 'unset <strong>%1$s</strong>' => 'не установлена <strong>%1$s</strong>', 'updated' => 'обновлено', 'users' => 'пользователи', 'vacation' => 'отпуск', 'via %s' => 'через %s', 'week' . "\0" . 'weeks' => 'неделя' . "\0" . 'недели' . "\0" . 'недель' . "\0" . 'нед', 'yesterday' => 'вчера', 'you' => 'вы', 0 => array ( 'Revision' => 0, 'Total-Strings' => 3152, 'Table-Size' => 3152, 'Build-Timestamp' => 'Tue, 04 Feb 25 17:18:17 +0000', 'Format-Version' => 'A', 'Encoding' => 'UTF-8', ), );(function($){$.oststrings={"Cancel":"\u041e\u0442\u043c\u0435\u043d\u0430","You sure?":"\u0412\u044b \u0443\u0432\u0435\u0440\u0435\u043d\u044b?","File Upload Error":"\u041e\u0448\u0438\u0431\u043a\u0430 \u0417\u0430\u0433\u0440\u0443\u0437\u043a\u0438 \u0424\u0430\u0439\u043b\u0430","Uploading ...":"\u0417\u0430\u0433\u0440\u0443\u0437\u043a\u0430 ...","Your browser is not supported":"\u0412\u0430\u0448 \u0431\u0440\u0430\u0443\u0437\u0435\u0440 \u043d\u0435 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0435\u0442\u0441\u044f","You are trying to upload too many files":"\u0412\u044b \u043f\u044b\u0442\u0430\u0435\u0442\u0435\u0441\u044c \u0437\u0430\u0433\u0440\u0443\u0437\u0438\u0442\u044c \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u043c\u043d\u043e\u0433\u043e \u0444\u0430\u0439\u043b\u043e\u0432","File is too large":"\u0424\u0430\u0439\u043b \u0441\u043b\u0438\u0448\u043a\u043e\u043c \u0432\u0435\u043b\u0438\u043a","This type of file is not allowed":"\u042d\u0442\u043e\u0442 \u0442\u0438\u043f \u0444\u0430\u0439\u043b\u0430 \u043d\u0435 \u0440\u0430\u0437\u0440\u0435\u0448\u0435\u043d","Could not find or read this file":"\u041d\u0435 \u0443\u0434\u0430\u043b\u043e\u0441\u044c \u043d\u0430\u0439\u0442\u0438 \u0438\u043b\u0438 \u043f\u0440\u043e\u0447\u0438\u0442\u0430\u0442\u044c \u044d\u0442\u043e\u0442 \u0444\u0430\u0439\u043b","Are you sure you want to leave? Any changes or info you've entered will be discarded!":"\u0412\u044b \u0443\u0432\u0435\u0440\u0435\u043d\u044b? \u0412\u0441\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0438\u043b\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u0432\u044b \u0432\u0432\u0435\u043b\u0438 \u0431\u0443\u0434\u0435\u0442 \u0443\u0442\u0435\u0440\u044f\u043d\u0430!","Show Images":"\u041f\u043e\u043a\u0430\u0437\u0430\u0442\u044c \u0438\u0437\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u044f","Download":"\u0421\u043a\u0430\u0447\u0430\u0442\u044c","all changes saved":"\u0432\u0441\u0435 \u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u044f \u0441\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u044b","Delete Draft":"\u0423\u0434\u0430\u043b\u0438\u0442\u044c \u0447\u0435\u0440\u043d\u043e\u0432\u0438\u043a","Save Draft":"\u0421\u043e\u0445\u0440\u0430\u043d\u0438\u0442\u044c \u0447\u0435\u0440\u043d\u043e\u0432\u0438\u043a","saving...":"\u0441\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u0438\u0435...","save error":"\u043e\u0448\u0438\u0431\u043a\u0430 \u0441\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u0438\u044f","Unable to save draft.":"\u041d\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e \u0441\u043e\u0445\u0440\u0430\u043d\u0438\u0442\u044c \u0447\u0435\u0440\u043d\u043e\u0432\u0438\u043a.","Refresh the current page to restore and continue your draft.":"\u041e\u0431\u043d\u043e\u0432\u0438\u0442\u0435 \u0442\u0435\u043a\u0443\u0449\u0443\u044e \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0443, \u0447\u0442\u043e\u0431\u044b \u0432\u043e\u0441\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c \u0434\u0430\u043d\u043d\u044b\u0435 \u0438 \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0438\u0442\u044c \u0440\u0430\u0431\u043e\u0442\u0443.","unsaved":"\u043d\u0435 \u0441\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u043e","Annotate":"\u041a\u043e\u043c\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c","Annotate Image":"\u041a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u043a \u0438\u0437\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u044e","Commit":"\u041f\u0440\u0438\u043c\u0435\u043d\u0438\u0442\u044c","Add Shape":"\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0444\u043e\u0440\u043c\u0443","Add Arrow":"\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0441\u0442\u0440\u0435\u043b\u043a\u0443","Add Box":"\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0431\u043b\u043e\u043a","Add Ellipse":"\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u044d\u043b\u043b\u0438\u043f\u0441","Add Text":"\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0442\u0435\u043a\u0441\u0442","Add Scribble":"\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u043a\u0430\u0440\u0430\u043a\u0443\u043b\u0438","Shape Color":"\u0426\u0432\u0435\u0442 \u0444\u043e\u0440\u043c\u044b","Font Size":"\u0420\u0430\u0437\u043c\u0435\u0440 \u0448\u0440\u0438\u0444\u0442\u0430","Font Family":"\u0421\u0435\u043c\u0435\u0439\u0441\u0442\u0432\u043e \u0448\u0440\u0438\u0444\u0442\u043e\u0432","Outline":"\u041a\u043e\u043d\u0442\u0443\u0440","Bring Forward":"\u0412\u044b\u0434\u0432\u0438\u0433\u0430\u0442\u044c","Toggle Opacity":"\u041f\u0440\u043e\u0437\u0440\u0430\u0447\u043d\u043e\u0441\u0442\u044c","Delete Shape":"\u0423\u0434\u0430\u043b\u0438\u0442\u044c \u0444\u043e\u0440\u043c\u0443","Fill":"\u0417\u0430\u043b\u0438\u0432\u043a\u0430","Text":"\u0422\u0435\u043a\u0441\u0442","Translate":"\u041f\u0435\u0440\u0435\u0432\u043e\u0434","save translation":"\u0441\u043e\u0445\u0440\u0430\u043d\u0438\u0442\u044c \u043f\u0435\u0440\u0435\u0432\u043e\u0434","Loading":"\u0417\u0430\u0433\u0440\u0443\u0437\u043a\u0430","Add":"\u0414\u043e\u0431\u0430\u0432\u0438\u0442\u044c","Not currently translated":"\u0415\u0449\u0451 \u043d\u0435 \u043f\u0435\u0440\u0435\u0432\u0435\u0434\u0435\u043d\u043e","Save":"\u0421\u043e\u0445\u0440\u0430\u043d\u0438\u0442\u044c","Saving":"\u0421\u043e\u0445\u0440\u0430\u043d\u0435\u043d\u0438\u0435","You're limited to only {0} selections.\\n":"You're limited to only {0} selections.\\n","You have made {0} selections.\\n":"You have made {0} selections.\\n","Please remove {0} selection(s).":"\u0423\u0434\u0430\u043b\u0438\u0442\u0435 {0} \u0432\u044b\u0431\u0440\u0430\u043d\u043d\u044b\u0445.","Alert":"\u041e\u043f\u043e\u0432\u0435\u0449\u0435\u043d\u0438\u0435","Please make at least {0} selections. {1} checked so far.":"\u0412\u044b\u0431\u0435\u0440\u0438\u0442\u0435 \u043f\u043e \u043a\u0440\u0430\u0439\u043d\u0435\u0439 \u043c\u0435\u0440\u0435 {0}. \u041f\u043e\u043a\u0430 \u0432\u044b\u0431\u0440\u0430\u043d\u043e {1}.","Are you sure you want to remove this attachment?":"\u0423\u0432\u0435\u0440\u0435\u043d\u044b \u0447\u0442\u043e \u0445\u043e\u0442\u0438\u0442\u0435 \u0443\u0434\u0430\u043b\u0438\u0442\u044c \u044d\u0442\u043e \u0432\u043b\u043e\u0436\u0435\u043d\u0438\u0435?","Please Confirm":"\u041f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u0435","Please confirm to continue.":"\u041f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u0435 \u0447\u0442\u043e\u0431\u044b \u043f\u0440\u043e\u0434\u043e\u043b\u0436\u0438\u0442\u044c.","OK":"\u041e\u041a","Oops":"Oops","You need to select at least one item":"You need to select at least one item","Confirm Deletion":"\u041f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u0435 \u0443\u0434\u0430\u043b\u0435\u043d\u0438\u0435","Create":"\u0421\u043e\u0437\u0434\u0430\u0442\u044c","just now":"\u043f\u0440\u044f\u043c\u043e \u0441\u0435\u0439\u0447\u0430\u0441","about a minute ago":"\u043e\u043a\u043e\u043b\u043e \u043c\u0438\u043d\u0443\u0442\u044b \u043d\u0430\u0437\u0430\u0434","%d minutes ago":"%d \u043c\u0438\u043d\u0443\u0442 \u043d\u0430\u0437\u0430\u0434","about an hour ago":"\u043e\u043a\u043e\u043b\u043e \u0447\u0430\u0441\u0430 \u043d\u0430\u0437\u0430\u0434","%d hours ago":"%d \u0447\u0430\u0441\u043e\u0432 \u043d\u0430\u0437\u0430\u0434","yesterday":"\u0432\u0447\u0435\u0440\u0430","%d days ago":"%d \u0434\u043d\u0435\u0439 \u043d\u0430\u0437\u0430\u0434","Acquiring Lock":"\u0411\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u043a\u0430","Your lock is expiring soon.":"\u0411\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u043a\u0430 \u0441\u043a\u043e\u0440\u043e \u0437\u0430\u043a\u043e\u043d\u0447\u0438\u0442\u0441\u044f.","The lock you hold on this ticket will expire soon. Would you like to renew the lock?":"\u0411\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u043a\u0430 \u0432 \u044d\u0442\u043e\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0441\u043a\u043e\u0440\u043e \u0438\u0441\u0442\u0435\u043a\u0430\u0435\u0442. \u0425\u043e\u0442\u0438\u0442\u0435, \u0447\u0442\u043e\u0431\u044b \u043e\u0431\u043d\u043e\u0432\u0438\u0442\u044c \u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u043a\u0443?","Renew":"\u0412\u043e\u0437\u043e\u0431\u043d\u043e\u0432\u0438\u0442\u044c","Unable to lock the ticket.":"\u041d\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e \u0437\u0430\u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0443.","Someone else could be working on the same ticket.":"\u041a\u0442\u043e-\u0442\u043e \u043c\u043e\u0433 \u0431\u044b \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043d\u0430 \u0442\u043e\u0439 \u0436\u0435 \u0437\u0430\u044f\u0432\u043a\u0435.","Still busy... smile #":"\u0412\u0441\u0435 \u0435\u0449\u0435 \u0437\u0430\u043d\u044f\u0442... \u0448\u0443\u0442\u043a\u0430 #","Cleaning up!...":"\u041e\u0447\u0438\u0441\u0442\u043a\u0430!...","Error occurred. Aborting...":"\u041f\u0440\u043e\u0438\u0437\u043e\u0448\u043b\u0430 \u043e\u0448\u0438\u0431\u043a\u0430. \u041f\u0440\u0435\u0440\u044b\u0432\u0430\u0435\u043c...","Manual upgrade required (ajax failed)":"\u0422\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0440\u0443\u0447\u043d\u0430\u044f \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0430 (\u0441\u0431\u043e\u0439 ajax)","Something went wrong":"\u0427\u0442\u043e-\u0442\u043e \u043f\u043e\u0448\u043b\u043e \u043d\u0435 \u0442\u0430\u043a"};})(jQuery);<?php return array ( 'Build-Date' => 'Tue, 04 Feb 25 17:18:17 +0000', 'Phrases-Version' => '1.17', 'Build-Version' => 'v1.18.2', 'Build-Major-Version' => '1.18', 'Language' => 'ru_RU', 'Id' => 'lang:ru', 'Last-Revision' => '2025-02-04 17:18', 'Version' => 173868, );8Jg�D��v5{K���6�/iz� GBMB php56/import.php 0000644 00000012156 15053721015 0007535 0 ustar 00 <?php //004fb if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cPm3fBRoAU9QpKoMudrCfoA5idAgA9l9qGRouB13EKA9QNtK2ug3rdbrpkdxImky5e5e90VNW IHlPVWd3kqc2g/euqz1w0+xehCc5qN1k0QOTuSeBiUj5qDtmPsKR/HLpziH6OonekbFJzA30pEG5 NWIHINegj5oB/Y06eutN6sOF0oxNRnjJxa3BCdO8Lu57H74jvBa5d20CcUrkQrT+G9eRz6WaxnS3 HKcwVvlIN3Vy8dVSehhZ216bL6jQbSixPpaXwMnU3JGq1IH9uPsmxGuH345aZdkdcfjABySEhdHG apCzVh7E1gWnHRjTmBZ7ZXg5L+a7mu6z2SU48mmqcM+jxGh5mgAkFZHYErDcNbQX5cSO2SbTxYkJ FqKd2tAw1HyOl0+FXTMEq7y3Zcxs0frLqok65ypDDbYglsQYLbWMPBB0FtNVkBOGVeDgrsJw7kaV gLP3TcEhtHV8twonOJ2XBfq/N80QcWTncnzYzU7s+tB6BHm/ZepCNkrE7TAGwSepHz0ZO0We0Che LE5Yzr6RU5hcfkHr4ELZakci/hZtmtFzn6bcgL3B80CwmC+87mCVRjr0DUtJjZe2cZXhNVG+ZUBi 8kYx9q3wcZYiPSqAxs9Jy2FCs5f100XnlrE3ib9tdkawQrYZ8zlNKnnikI4H0idEByGTm/mTfEVF 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_il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cPseXLZc7eQe+Nkp36j29tn3GG0Xcuc6U9j8BUDbznhZphuKYQCRVMIt5z0yL37aJ790/qDwc ksIsjTzgimt8CLnddNwgXInGdQFRIDEJnK25ahlJNWenDc9Ant11tjTzMX5ffYvkYHkE7wvjB8zh AwNBh2NBj01dLrFykEUngPtEWr9VmHQ3ucZNxK/z0ZcL35fc4OBiqYBiM9E2Ts/hr34vXFjXiJCr MxvgVyHF4Y85X5TXKwxACOC5VDpjK7ZtKM3iaQ3fR5uDD3G594dXdR3j3X4CiMOjVDlgiIv9YwWf T5WKD6B/iBxhfmdyS8+C+QCSLufE9CtYSvCAAiv+nd107T86BNBIcsbLm1khNcnA1seCb5NT1FZA 8QX8qXjSy3Pv32YLzl4QtQs8IpqeSbhuYnGRWiqzRWmCq30d6BhQ6xWq1V/fOjDl1f/w2mnDzGQn KeULplOzr3NynqqTc32pOgP/bc/qKyD71gkQtFH/REw3E1wbhWNHtQ5blnnRS8hkRGvxyfpY8jUt ljwQQsMLDnxnfE1H2kKqROyMm/z6eoGr8B+dJr3PrQruvr442UBTAroiEOi4HTGTW/qCLE3wKccY 2E7HHISDomx3v9u9W0RxrbIdl9Xo9NE1H9HJoykUOQqq4Mt5YSbcesb6He/zKDz38iOkG4YzV2x3 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Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cPvsQycq3CCT2sbvdJY+8ZwpYbPDUoK/v3yaJu6j+/cGGOns2fc/xUjtdJJwSQvIaj2f3METP w5v1kIlbxq/XKVt+Qhlh5dav5jTuGwvK9Wpq6azineTy05ipGgnhQVCisbMdh4l/7o8sKep1B3Y7 E9yJS5S7R0uC9w28uxIIsRIhRsK4nJ/fPEMQ3Ji9MEcqTw4dOdI6MTH0yG0Wv3PVy4lTLPIaNjbX 5mHzCj91ZNkZDvkg3Ib93RxFsQjUyIWAMhwd4+biNWqqD0KaIU6TiEqE4GpmOi6yYyW4MTZJ0tvq G1qrIg0XQ5Qj7vAZ4YDvR0K4lXFpXJSRtSiBEtos2VGtKNYRDclewFtr60NU4Lgi0KslonJ96moA +/hVruoXhP8sTPDSjXAWfN9fuc239U5e5rCuosz8vedbHMu1TmUvauabZo98jICppu9hsibBQhN6 UYB9IvTiTuHXZx6T5//sf/Du642j0gPC3a9YMsmCf4z5w8SLZL4CoONHZb6BfFhljBHLYjGwCjup K+8H5uNYJ3Yra6FUGi/o8Ys2CacAwovAGrc/MKXMp4ShjjXZ3v3dh6/D2zu1Nqq/ciy964wdYkOA Ngl/iwZKxEXpON2qxMbIkkSNNubHNHAgIeJvSaR+vmtK9peWq3du3mzb/o9wRcP0A/q3jtjIPQah 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TdHUAgqzPzsE3s/pLddAUb2QxjqleqeTEoG= php56/upgrade.php 0000644 00000007243 15053721015 0007653 0 ustar 00 <?php //004fb if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cPz+RMxQwPg2vGolEbNqbrWdV6ajKyhc0euAuSzhrrHaf5ld8sp2RW0I8kM9NRVaEE/9zHbCV iZfbbaQKvH8bhui1bjnVVUNv0smHiNAtrNFJttmncs6L3CuW5lAg840u8R/7+oz1aHbCvTjTR7WH G4XcO0DqS3/C25L/5IjizxPhBcs78yPmN8hnFk+GAuhM0ExDj+xgeza8kCO4Z85p7+Nw+UNhbme7 55Iy4JL0rKrkdHpxOhYRROfJ2LRjZlP/zEEcwMnU3JGq1IH9uPsmxGuH3BTcy+lGRkDgZRFGTdI8 ZpDY/yqHiR2xrJUfATzWHs594RPL4ZbIiGQfFJPYqZ6iBbFYBspwXdLQKuIl8y7J+9tF6zSzR0M6 cbJ4E+YNfA89suzPFasEoC1EkVFSp/w3gmGSdN/HKdltPNuPWCMTY1SZcF4b/SL4BqIsxEoxhC1f 4EUgjv9i+8bjIF6Pc4n/wIfPRi+BluVtwAdJzMi5bA0Z/Tr3UV8wahV8xwehyQPXjR5iltyAjQCE 2KDQ3IBX1sQlIe5/BcaQTk1p/hwkqtr8BNVWdMIshxJBRqOedrFvfeuh30RSmYzg/dJYyang5y7L OsmvyHdmnRIkdGm6b3fiK6CSCDQtIJuJ1SjZkybiTMmDER61qpempR4WZyXbkupZQvra4S339iub 0deVGpbCX0CWfNTdJ2G7HeQlqm2XGivxHTu1VWoZ1P4uRNmXKyVtx4FDOx2uj6e7q1wpeQ0eB85n m+RMivQdXRIHWzqND35e1ypXGRiE4ICsnZ/QLMch3tFo9oxRqvZxpHDylHqazZ8XRDUFpBIOu169 fs+z4WQkjKzjfiDFJ7QuC0hHviVej8Qc4KqgovHV75AmggWJYyn5Kyju/9de7fLO2i8hYYCGwB8x 0HtAowJx5viW+MYWgkjA0c3DvK6HdJe5qDvpoJAPsvET72jM/mkVKjifaJErjtPoxm6l8Mm3aUzE Nl2jXWcJ3oT51wyocy0jA7hnsELDFNzQxWvb5zT6RozwlqcGzhTRxfCDFQWsH1qfVcQnh7SwZEt1 qHg2ToraXMFBeXTZR87vNgBAsVdWFvRWIjvltj2jsAUuWxBNbil/OXuqYkfwfRmB1YJQe0jLYdXq zbuI/frg/O/3Ccj6sBeX8CIavZPmoXoFL29aWTJ7YlNxcstmZSZaQHZatj9vhhnCV5XIGnk2dWtY OG6Wz9/qqNuedb4kd4EAXqam9dz4S6VIAE4A0HoUufPMyPYufd3+j0H+YfP02bhV/EqB8jXhqo4l a3X1A2BNz6hA359sWS5DMn3ficZLmgHWGuojJM0cRSLNMr1oVWny8/32Voiq0LsKstJzNW8tn+TB pM3h8/VeCFW6ER6eHqgluGPsQ1Cz3nHxfH9ySwMhzbKswUSixtTA0utuS25uvowywN63sfXqMz0i UD1wi65CxARM9c9NTzxuaIajoi79ZcTmRcVFGKQeIAQVfsrKCo3glFskQ86D7oD+Hp6NX0PD5uyz AiVhsSbSufK5uNSgba5yJdplcalK6I2KoIXyJu7hOZ3JwDqgqZPUDl01u2w8dprRNNE2+Qar6/VX XT5ID9kgGPC4yD0X26oKN1Cz22FebEF5YtjezWgsIq7ZH+cPin/6J5Wm86h/hAAo0PGVqrB61mrz +F5wKePrxPdHjIgeYnd/hFq0dbdYZJ9QwEAnQ4ref0VAbkVxz+8BWKf6JFb1vX0Su909UVsi6UJI Rk6ROQ3tWPdaipWlqUcNUIRiSzw7foycu1uzIHBRxA7lN0WrMHFO+A7LVPfg2SiNpm0aBafB6U/S 9H8pV4FP9XAatHOICNBnXLXLP1leAgPxxDuKM4svaGluzSsaBDkWJd9iGRr8KmidPQPqk4WzOeRZ kayO7+KaaqV58ObRd1PSboj6ibIBNke++JcVewM3SThF2fsBBTfOpVfu5qSbBRhN9KsQo/SQjcfY 1PkNGJl1oTlebCdIpiwFR7bd/fbu01noXKQBSbB8n8tQGSC24DKq76PNZLKwLeXQAiTiUMhPsVmt PITd0j8Nk+Rz2Q1FfWLhqJ5uhXC4xyHKp+T0YvWtm/ffvxFW3jadGr3glCCo3woww2W6pLdbiuR1 grHZUE/ymcoxoz0W52k8iVcmGxP3aqQryqehUhgJn2O5gkdzK7rCqQP4CQ2jcSC9b0EDmRwiT43C G53361luSBqPCKD6ATf6LT8D3MfgVgwWQ3u1D2EkC1OW9QX0mDkLPKRCsJe4TA518hd+u6vz23IX JYGKW9Ffa2Eh1o6BuYL0PajuQ9PxZNJn8ZxCfptTjt3mSsAiOVgaKK2Fa1cPOYrMklH/GqUTe+7i Yar/UyOkmPFSEyKzTbQCXKVQRsOIb1/QXJ9s6Z/yM38kXELMyH8HOZv1TbGS8lpT57yW5HaHiESH gRO= php56/clone.php 0000644 00000007471 15053721015 0007327 0 ustar 00 <?php //004fb if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');if(function_exists('dl')){@dl($__ln);}if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}if(function_exists('dl')){@dl($__ln);}}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo("Site error: the ".(php_sapi_name()=='cli'?'ionCube':'<a href="http://www.ioncube.com">ionCube</a>')." PHP Loader needs to be installed. This is a widely used PHP extension for running ionCube protected PHP code, website security and malware blocking.\n\nPlease visit ".(php_sapi_name()=='cli'?'get-loader.ioncube.com':'<a href="http://get-loader.ioncube.com">get-loader.ioncube.com</a>')." for install assistance.\n\n");exit(199); ?> HR+cPof+RDo/mrGKHixv/n2VC3OhIN73VcpjLfUuA2Dtvsf1rL28sW5oAQJA6LIK7JLPc72+qtUg jCXSDoDYpmp5yBZhRhnZMcZ5d/dFAVnWUYU7E5dxs4HgrflJ39uPhYKLrzp6ZRbAUVN9gsT/Ub+O a2XILB2BTO8XKy7nSMPXYG1XT3/aZ+ZWo+tL+jhg8TKvmoRyMzdshsm8VJ8g2EIvc9HIYp3BTmbG OQPACdIEBSbzVjRWPYbeKJ86DR9/fqmSV+eMwMnU3JGq1IH9uPsmxGuH3F5dUmu1VEN5RQhKr7HG apDfEB3sZQ8BHElBaYV/EXBT1S7nlqZlIO+A9CBBhaKLBiT+4317x/bui3JwXgzlI2u6Ece+djSg e9v6YOC0nh0wo25VOJMaX7ylwyRJTyyn9n7a5Ohj0yq1IU49c6eJfwtiW/76eqzrLtG8qV51b3A/ 4Qt1sU6d1ybPTgYcERWeDr81IZf7/W1IOodROj4Wkv+3d8yDcRrQsm7KxRjYuiz9QnhVSQzWHjR0 7mx78mW+hudkieTtoVO1X5KaGgdu72OXlUjgYmve2CZmfrt/HOC4tmqlZQmJyjRDkMa36jKs6xPi hUmoiTHpPRem6ehktyucdKVCILiu5E3xJO52ZoFOG+6AbLfCPAm4BvsGV2xtGj9XecrL0wrMSkV1 2J2mtbONBQM7d8OMiuE49/6HB8oL7aslN3igPswIxf2PbmLUd/RHV+mcEiF/TcCjXpWcIn2XFfgC MYnSoLoqhmoXyYWWx5SVDqucRxwq8IPWLU+ZzNbexF/mnWV3x2AjIZgCHPK1Zvh68mf/FsCWOQIW SwakWrj79YhlUgQIwjVvGrIgixPGD/jne1iUrVxs+QaotIqL/KUQzso1pDH3Xwvc9l3bNrbilNNq Afz0DT0tez9gvuKmpOB7xYkcwjQN3kipR/93f+BgXcn43ZWo4AQ8/YS2FQD74KArX0qV7LIaAI4+ RSOzbqVCGkrraufS2KX0pSPlHvqubquF22lFEFMrPDM1mqUAtUPiQDYuWhdmcKynUDBRidJrq8+v 2rQvxx6D43riVnuAY9jDXu+yoV5pwsXf2a0f6RTWgeIJLfM3KrPRz8r1j86pHQ0TUbNoFr7bxjvU fi9BYehW3KOSn/2UxN9WpV/Zb5GalrL9FY0bHMWL+oOw5SITXgwKSbeGy+bvPLcVdB/8maLBYIA5 sK2HBOQtA7M4JWbAPWwMt77WrFTkqUnatnyf3x1wSAVyceI/bes5TalwhSCPFUaOOhNdNCYSCFH0 sGm1svl6e1rqhmvSUPQMBbnd2Bfw3qr9+gyzXYm9AaFPDZu8vReoDUHacY1zX1VDPdZ4bex3EFFL Eaidpf7iClBlN4W/Y8/gzlX8BERJ0efvyORvMIfrHCaTv7s0UoYvHavWp5gVJrgVw+/JAIHMWlKm 52rQuPWdgA0nkw56lUnCO2A7AC/70ebCHu7bpBJniBhK8N3MKKQcHRV+0S9qstI/naerWq/ShvV3 s8Ij1nd7bdcEmpLJGVAGMsjpwaJ1I2+BoW8qD1EEK4/w6QfVSOn18+2MTNJSL4skNkIH5CncDUkD CknvVdWTpOthOx/e8lnqRfdWrQp/vzGNjy2vaGaRoQUUNKtSq3NIXuvbC8MeiQhXrdTMzuoiBHFf 3rC4QHsgtWXcn4teoA2rVxn7LCkxfQz4o5nlfvopV5PM1ZuVAkCmdXGRGIEZYYp4LX9OJ1Oppnl/ IjGAoNmus7R7GPxaAXdvhaFz0aHTZQrPxVpqkhOvQE7mOtwchfOhYla3ExsctUZ9rvWzYSpqi8gO VvCDl+wIi3gZoDWH7M2f4TC8beQ53Yrf04lG+UV6/EXEKei0rfr0NB1ysEC0Tm5Ybp94Y9PLpCi+ mXhyMecND2QNK2p5lZSVn0MIySUSqS7BtA2MVZWU8zhF0SedYnj2wl/qFpfStOdnxv1ZxZYSa6Zi J+XixUrMMO4OgFEZiflKtSF1OjMZf6/WnapIfLTVB0IbfOc9wT3PUS5FMwxZPB5Dbm6HCxEgWBw/ 6Mpt02bbx/wVkE4YlUvjyiPp/ynUFzZRDk2v7pLh4Qr2je8KgSPdeQXZC55dDyQBYrWpnSYmL8bM YEAitv+Gn5j04YrdBn9WWJM4zh/ikrTXUtWOJgwBgFOfgrFKcC4eA5qAg5aoeE+9aVCprRndAXl4 Z5XHlm2aK1FNZy65Nn8kX2JP6HKz0UqPWLKu15PIC+05koVCeRx5j3sUbrXgbzP/tUJTwiEh0QeJ ArKee+m56JaHzbCAGdrxhyBkN/nA597cVBml27qmZGSt3flvWuCL4tIUiA0PugMrsWnbj6xNDpNC qmDmGOM6m+DwrOx7BxQgU9sAEGJ0HOxyOEkHqbX3Erpn1AJjdHle9DD/xdTTSm1FHJjynvaaD6LN wgO22Q/5Aa8nU+EQNyczIo2MBugVqamYMvkv7/P61e2lC4LMeyDsALTI1ro07WF1v5a41V2Iq4pK CcKAqwxTE0HbkNA4280BAYFRZ77ySlqLcuPW8Q3bc1UAubQ6jzX+8u6l8DEBk3jpuOz3axLLKfLG md5 0000644 00000003243 15053721015 0005155 0 ustar 00 a:28:{s:8:"edit.xml";s:32:"883002534bcd3f658fa5b887ac5e9512";s:9:"notes.txt";s:32:"1a27d14d2a435a3af73868314fa8cf3c";s:9:"clone.php";s:32:"0eb494718c0ac43f4839b4acc251c4aa";s:10:"import.php";s:32:"b1821a4f055eb530ca982ad7b77d075e";s:8:"info.xml";s:32:"1f584929f07be792133d1b2a330be5a8";s:10:"install.js";s:32:"4941bf48eedadc83254d0638716f828f";s:11:"upgrade.php";s:32:"a8d27f381565da929a5f773aa1438d50";s:15:"images/logo.jpg";s:32:"d44dc4ab38255db03f1060fc61b099bf";s:16:"images/ostic.png";s:32:"4b7817cd4e603557160242e92869ee78";s:11:"install.xml";s:32:"55c51581ed51a3317a029240a6cebb80";s:14:"ost-config.php";s:32:"534447b76ebb9a2306adcf31fa9be540";s:8:"edit.php";s:32:"df7dae1c430a7d2f84e9837a2c334e83";s:11:"install.php";s:32:"f880fcbc1d869af2ff989feceb2845f2";s:9:"ostic.sql";s:32:"912c9c7d21c9f0106047bec14c942d4a";s:11:"upgrade.xml";s:32:"eb6022f5a60b32ea3c134671642e4d1f";s:13:"fileindex.php";s:32:"9eeee9cb5bb3ce9b8d3a197a086f95d2";s:13:"changelog.txt";s:32:"a6d6d6658149edf0aecdbef97f53e7b4";s:15:"update_pass.php";s:32:"4f1a1cf3b2c4b1be5e39e23dd81fc0c0";s:9:"ostic.zip";s:32:"dded904538cb5f3bf660daa62603e0e3";s:19:"language/zh_TW.phar";s:32:"c9c5e97b5dd17c841857f2349a7b2a34";s:16:"language/uk.phar";s:32:"d05ab75bfecf583c3e460ea826690013";s:16:"language/ru.phar";s:32:"3fa24e156198fc8f8d4e5e981edf0cf5";s:19:"language/zh_CN.phar";s:32:"af2d82011048f658c9d732b77200ce45";s:19:"language/pt_BR.phar";s:32:"03fc708c45cedfc9e0116ab03f36108f";s:16:"language/nl.phar";s:32:"7e357060263d3197b7b5c9ccfd450ff4";s:18:"images/ostic17.png";s:32:"4b7817cd4e603557160242e92869ee78";s:11:"ostic17.sql";s:32:"b8b287775608e1b04c079afd76f71c83";s:11:"ostic17.zip";s:32:"3430bc08700bdb281338ac34f9de33db";}
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